review,rating,word_count,tagged,feature_request,bug_report,aspect,aspect_sentiment,aspect_sentiment_pred,aspect_sentiment_confidence
"i've notice they'll be 3 or 4 cars around and no one excepts the request. i'm literally 5 miles away from down town from wilmington and cant get a ride? if your ""employees"" dont wanna make that $. please cut your app off. tired of watching them stare at my request and not except. at least taxis would at least respond and show up. it was only 9:30 pm at the time. but guess what? lyft showed up! i'll be using them from now on. i've had enough!",1,88,1,0,0,5,2,Negative,0.9988631
"i was charged for something while i was riding uber to my credit card, they don't want to refund my money. mexico's uber admins really did it this time. it's happened several times. i use cash now.",3,37,1,0,0,3,2,Negative,0.9973999
you'll have an easy ride,5,5,1,0,0,5,0,Positive,0.99937063
good service but sometimes drivers do not turn on the ac,5,11,1,1,0,1,2,Negative,0.9940798
the app is very bad drop by extra payment demand,1,10,1,0,0,0,2,Negative,0.99881846
"raul was friendly, kind, courteous and a hard working person. i wish him well!",5,14,1,0,0,1,0,Positive,0.9995751
i love uber great service ever me,5,7,1,0,0,5,0,Positive,0.9995826
"it's the best app ,less cost good ride fast booking truly awesome 👍😎",5,13,1,0,0,0,0,Positive,0.9996551
it's a great app and good way for transportation,5,9,1,0,0,0,0,Positive,0.9994351
"horrible & unethical company. after putting on a huge show about how if prop22 wouldn't pass in ca that fees would go up - guess what? fees still went up. i realize there's no drivers on the road, but that doesn't mean that you have the right to raise the rate by so much. it's a 10 min drive from my house to the airport and my ride was.$37! i wouldn't even mind if their fees went up if they actually paid their drivers. instead uber has single handedly destroyed a portion of middle class.",1,95,1,1,0,4,2,Negative,0.99861157
i think you should focus on the gps setting as it not always provide correct location,5,16,1,1,1,0,2,Negative,0.95419526
gps is irrelevant to me.,5,5,1,0,1,0,2,Negative,0.9956246
v. goooooood app and idea,5,5,1,0,0,0,0,Positive,0.9996339
"its the first time i am writing a review to an app , facing pathetic experiences, unable to type a message , i have to close the app and reopen it to type something. kindly test your application thoroughly before launch. device is samasung note 9 os version is 10. even 1 rating is more than enough for this pathetic uis and functional errors",1,64,1,1,1,0,2,Negative,0.93966675
sometimes uber driver take a lot of time to come.but i really like it coz it is safe more than anyone .,5,22,1,0,0,1,1,Negative,0.5969514
it was fast and less expensive than a taxi.,5,9,1,0,0,4,0,Positive,0.998708
quick pick up and easy access .,5,7,1,0,0,5,0,Positive,0.99963176
my mom has this app and she loved it! i loved it too.,5,13,1,0,0,0,0,Positive,0.99957186
great drivers always on time,5,5,1,0,0,1,0,Positive,0.9996352
.car one kind of bed.,5,5,1,0,0,2,0,Neutral,0.75742435
good new vehicles and prompt service.,5,6,1,0,0,5,0,Positive,0.9994867
love it ! they have a very nice customer service and are very customer centric. i don't feel the need of investing in a car because of them. great job uber keep it up! world will be a better place if we all rent!,5,44,1,0,0,1,0,Positive,0.99910563
shittiest app ever. map & driver allocation is so screwed. let's make sure uber never turns profitable.,1,17,1,0,1,0,2,Negative,0.99860954
can't go lower than a 1 star.,1,7,1,0,0,2,2,Neutral,0.54818475
"i've used uber for some time now, and i liked it overall. somehow after the update the fee gets higher and i've waited so long for it to go back cheaper but it don't.",3,34,1,1,0,4,2,Negative,0.9982462
why uber don't post the changes made for each version update?,3,11,1,1,0,0,1,Negative,0.9494946
the drivers are well on time. better experience than alternative mode of transportation like taxify. the cars are always clean and drivers polite. the app itself has good features,5,29,1,0,0,5,0,Positive,0.9995086
love this app . very helpful app,5,7,1,0,0,0,0,Positive,0.9996222
"rubbish service, won't even resolve a simple solution. never to use them again.",1,13,1,0,0,5,2,Negative,0.99866366
hard to ma gate.when can i just get started,3,9,1,0,1,0,2,Negative,0.99829036
best of thecl best cap,5,5,1,0,0,2,0,Positive,0.99960357
"always a good experience, love uber",5,6,1,0,0,2,0,Positive,0.99960095
you bring political issues about saudi we delete you.,1,9,1,0,0,2,2,Negative,0.995795
"app is excellent. very rare bugs, easy to use. wonderful!",5,10,1,0,0,0,0,Positive,0.99963236
good morning on time ride and droup,5,7,1,0,0,5,0,Positive,0.99948263
uber charged me money even though i didn't use the service. driver cancelled the ride and i had to pay money without me being in fault. i tried connecting with the driver by message and call but couldn't connect. i even requested for refund for the money charged but there is no action taken. i am not the only one suffering infact same is experienced even by few more friends whom i know. i am looking at discontinuing uber service and instead opt for other car services. really very dissatisfied.,1,90,1,0,1,3,2,Negative,0.9987633
great ride easy and convenient,5,5,1,0,0,5,0,Positive,0.9996822
"really great car maintain others,by own car's with uber",5,9,1,0,0,2,0,Positive,0.99945873
need more validating features on different conditions and more regulations on drivers and better customer service,4,16,1,1,0,0,1,Negative,0.6854967
yesterday when i booked a ride my screen shut off before ride was confirmed. but i still got charged canceled ride that i thought was incomplete .😖,2,27,1,0,1,0,2,Negative,0.9986338
fastest rides are not available near out cut places,3,9,1,1,0,0,2,Negative,0.99916744
i really like to using uber to my destination.,5,9,1,0,0,2,0,Positive,0.9990381
works better than a cab,5,5,1,0,0,2,0,Positive,0.99889815
"ссылки по восстановлению пароля не работают от слова вообще, вы сами лишаете себя клиентов. вводить 7 капч за раз тоже тупо",1,21,1,0,1,0,2,Negative,0.99892586
nice driver enjoyed the ride,5,5,1,0,0,1,0,Positive,0.99952114
if you forget your password then better to forget your uber account also because no body how to reset,1,19,1,1,0,0,2,Negative,0.67979014
"my uber was on time, super friendly and made my first experience perfect! i may botch the name, but coriante was the best. i wish we people could request a specific person!",5,32,1,1,0,1,0,Positive,0.9976755
it's good service but i'm facing that my apps aren't allowed location pls give me a solution,5,17,1,0,1,0,2,Negative,0.9522038
uber is an amazing transport tation,4,6,1,0,0,5,0,Positive,0.9994791
i gave the uberx driver jose 1 star because his car smelled like piss he turned on the heater which made it worse there isnt a number to call uber to make a complaint this company is a rip off uber charge me 80. for a cleaning bill. this drivers car was not clean i was gagging through my mask .this uber driver looked like he rolled out of bed .lyft is better then uber,1,75,1,0,1,1,2,Negative,0.9987196
charged for 2 cancellations that i did not cancel. the drivers did.i think,3,13,1,0,0,3,2,Negative,0.9965396
"the most harassing service. drivers are very harrashing, mostly auto driver and the rating of fares are not with our budgets. i'm going to uninstall this.",2,26,1,0,0,1,2,Negative,0.9985442
i love it very useful,5,5,1,0,0,2,0,Positive,0.99960476
"driver cancelled my ride after 30 minutes without any reason, and cut my call again and again.",1,17,1,0,0,1,2,Negative,0.9988544
sometimes it's good and sometimes it's not safe. rates are too high.,3,12,1,0,0,5,2,Negative,0.9986401
very friendly driver. 10 out of 10 would have him again,5,11,1,0,0,1,0,Positive,0.999471
"tried to catch up with uber shuttle and wasted 30 minutes than i just gone. (experienced three four time) tried up to 5 times in a row to book a room in shuttle - faled. as for me, uber algo not applicable for my local. so, in case of any needs of consultations regarding routing and scheduling, i can provide comprehensive asnwer. thnx.",1,63,1,0,0,5,2,Negative,0.99654007
excellent driver vinod 👌👌 well done uber 👍,5,8,1,0,0,1,0,Positive,0.9995927
person cant complaint about the driver which u have booked but he denied the service because person can only rate the driver and write review from whom he has taken the service .there is no e-mail where person can register complaint about the drivers its only in app and its very much complex.👎👎,2,53,1,1,0,0,2,Negative,0.998992
"have been double charged before, that was bad enough, now i have been charged 100 dollars for a 20 dollar ride, no explanation given. if you like getting ripped off, this is the app for you. edit: i was told it was a cleaning fee because i got the seat wet with rainwater, they refunded 60 dollars, on the end i was charged 20 dollars for the ride and 20 dollars for the rainwater. better then 80 dollars, i guess make sure everything is completely dry before getting in an uber in the rain!",2,94,1,0,0,4,2,Negative,0.99747664
great conversation and nice personality!,5,5,1,0,0,1,0,Positive,0.99956375
so far so good excellent,5,5,1,0,0,2,0,Positive,0.9996251
the options to report problems or issues are difficult to do,4,11,1,1,0,0,2,Negative,0.9985411
"courteous, polite. great conversation 🙂",5,5,1,0,0,1,0,Positive,0.99963605
uber is the best ! always helpful and prompt service. i would happily recommend it to my near & dear ones,5,21,1,0,0,2,0,Positive,0.9995735
convenience and efficiency at it's best!,5,6,1,0,0,5,0,Positive,0.99959296
why i am not getting the option of google pay in my payments section ?,2,15,1,0,1,3,2,Negative,0.9976215
best way to get around. love uber!,5,7,1,0,0,2,0,Positive,0.9996424
very slow booking. have to wait so long to book a ride sometimes irritating,2,14,1,0,0,5,2,Negative,0.999067
do something about driver calling asking about your destination and then cancelling trip. this can get frustrating at times explaining your destination again and again to different drivers.,5,28,1,0,1,1,2,Negative,0.9990086
uber runs for million sake,4,5,1,0,0,2,0,Positive,0.99376065
not accurate location navigation both driver and passenger in apps plz fix it in update,2,15,1,0,1,0,2,Negative,0.9971443
this has become bit slower than earlier evey time. teaching to be patiant at all time,2,16,1,0,0,0,2,Negative,0.99906224
very reasonable and on time pick up,5,7,1,0,0,5,0,Positive,0.99964964
first time using uber. polite walter i'm am thankful for. 🙏 and ❤️ god bless,5,15,1,0,0,1,0,Positive,0.9995072
if the driver cancelled the trip and he run away so why should i pay charges or pay the cancellation fee.? in my app showing i have to pay the charges for cancellation but infact the driver him self canceled the trip and run away i waited for 30minutes also worst service and for that i have to pay.?,1,59,1,0,1,0,2,Negative,0.99859697
"abysmal service. two minutes to get matched to a ride (in arlington. va). on top of that you get terrible wait times for the driver to get to you, they use a terrible navigation app instead of google maps, and offer garbage rates. i can see why lyft has a market.",1,51,1,1,0,0,2,Negative,0.9985648
awesome service most of the time.,5,6,1,0,0,5,1,Positive,0.9995763
لا يوجد أي رقابة على السائقين وأصبح هناك اهمال بشكل كبير,1,11,1,0,0,1,2,Negative,0.99889225
so uber available in malaysian now?,4,6,1,1,0,0,1,Positive,0.99749374
they get there as fast as they can and get you to where your going safe,5,16,1,0,0,1,0,Positive,0.9990638
"your network sucks and even the cab drivers do not attend the calls or their phone will not be reachable , really really annoying 😡😡😡😡",1,25,1,0,0,1,2,Negative,0.99866843
talkto your uber drivers like they are real human beings. you never know what someone else is going through.,5,19,1,0,0,1,0,Negative,0.9980027
such a great app. new features always in the works. looking forward to improving on the current ui.,5,18,1,1,0,0,0,Positive,0.9995043
no complaints so far so good with me 😀,5,9,1,0,0,2,0,Positive,0.99888366
experience is good.also expecting 1 or 2 discount in monthly rides.,5,11,1,1,0,4,1,Neutral,0.8442906
unable to find driver everytime.mostly their drivers cancel the trip.too much irritating app and service.very bad impression by the drivers,1,20,1,0,0,0,2,Negative,0.9987173
uber is garbage. when i book my ride the cost of is less and then the driver demands more money after reaching the destination. this is unacceptable. how can you demand more money once the ride is confirmed. uber sucks.,1,40,1,0,0,4,2,Negative,0.9987459
excellent service 4 minutes after we booked was sitting in the taxi,5,12,1,0,0,5,0,Positive,0.9990854
"worst app ever since used, day by day the service is going down, there is no customer support but they have driver support, u cannot lodge a complaint against driver on their misbehave",1,33,1,1,0,0,2,Negative,0.9985513
"everything was going good until after about the 5th times using it. and i get a call from my bank saying i had fraudulent transactions from uber. apparently some drivers like to put an extra hold on your money. so my ride was 12$, they charged me and it went through. but then went back and tried to ""hold"" 13$ three times and my card wouldn't allow it.",3,68,1,0,1,3,2,Negative,0.9975803
it is apsalutly correct predection of time and it is good and comfortable ride but some time it is ugent for college or school the drivers don't comein some areas and cancelling their ride,4,34,1,0,0,1,2,Negative,0.99836546
good service at reasonable price,5,5,1,0,0,5,0,Positive,0.99948174
"the best, especially now since they upgraded the safety setting",5,10,1,0,0,2,0,Positive,0.9992323
exelent app for traveling in cities and best online taxi great 😊,5,12,1,0,0,0,0,Positive,0.9996542
this app is great.drivers are very nice,5,7,1,0,0,0,0,Positive,0.99958044
"first trip, simple and fast to book, no fuss work over when the taxi would arrive & everything went like clockwork. thanks 👌🏾",5,23,1,0,0,5,0,Positive,0.99951077
"a professional driver with car/ automobile companies in lagos and diaspora enjoyed uber ride, its services and management any day / time. thank you.",5,24,1,0,0,1,0,Positive,0.99949443
"1st i got 81rs for ride,which got cancelled. 2nd i booked which got cancelled for 97rs 3rd i booked got cancelled for rs 137 4th i booked got cancelled forr rs 154 5th rate was 194",1,36,1,0,1,4,2,Negative,0.99856794
does not work at all in bangalore. pathetic!,1,8,1,0,1,5,2,Negative,0.99846494
erwin was a great driver. very courteous.,5,7,1,0,0,1,0,Positive,0.9996451
let's use them after reting,5,5,1,0,0,2,0,Neutral,0.99761766
"professional, friendly, came on time. helped with all the luggage. good driver.",5,12,1,0,0,1,0,Positive,0.99965787
"great service. drivers are courteous, clean cars. definitely would recommend using this service.",5,13,1,0,0,5,0,Positive,0.99962294
affordable and always on time,5,5,1,0,0,4,0,Positive,0.9996493
it's useful until you get in a car accident and you can't contact uber and uber doesn't contact you,1,19,1,0,0,5,2,Negative,0.94419205
i got an email saying i uploaded $75.00 to uber cash. which i never did. thats way too much money. i tried to get a refund. i provided all the evidence and was very specific that i did not approve the $75 but that didn't matter to them! they kept my money! im deleting the app before it takes my money again. save yourself.,1,64,1,0,0,3,2,Negative,0.99793774
"i had an issue with my login and it was resolved in 4 days time, i am glad i didn't give up on you guys, great service and you made the ride with it. thank you",5,36,1,0,1,0,2,Positive,0.9993806
fantastic service by all your drivers. thanks uber!,5,8,1,0,0,5,0,Positive,0.99953413
𝓤𝓫𝓮𝓻 𝓡𝓮𝓺𝓾𝓮𝓼𝓽 𝓐 𝓡𝓲𝓭𝓮 𝓘𝓼 𝓣𝓱𝓮 𝓑𝓮𝓼𝓽,5,7,1,0,0,2,0,Neutral,0.9997588
में उबेर नही चला पा रहा हु मे पास वार्ड भूल गया हु क्या पास वार्ड बता पाओ गे,2,19,1,1,0,0,1,Negative,0.9981635
wonderful experience with uber thanks a lot 😊,5,8,1,0,0,2,0,Positive,0.9993643
the driver was polite and helpful. straight from cape liberty to jfk terminal 1 helped offload the luggage. definitely recommend,5,20,1,0,0,1,0,Positive,0.99942064
this time the driver was very professional.,5,7,1,0,0,1,0,Positive,0.9996252
great as long as the price stay the same,5,9,1,1,0,4,0,Positive,0.9966432
"kasim, thanks for the good conversation along the way. peace.",5,10,1,0,0,1,0,Positive,0.9989901
after 4.5 years the app is now telling me that my phone number is not supported. uber support has not been useful.,1,22,1,0,1,0,2,Negative,0.9985267
it blocked the fare for 3 times + tip. 80$ (25*3 + 5) instead of 30$(25 + 5). good job!,1,20,1,0,0,3,2,Negative,0.94305617
mannn whoever created this god bless you ❤️,5,8,1,0,0,2,0,Positive,0.99924135
so far so good very piolet and friendly drivers.,5,9,1,0,0,1,0,Positive,0.9996927
very helpfull service for affordable money,5,6,1,0,0,4,0,Positive,0.9994648
gail was super professional and extremely hospitable. i had long flight and was irritated bit she easily dispelled that with her carm and wit. gave me suggestions on where to eat & entertain me all the way to my destination. she's special and a rare talent. thanks uber for hiring gail !,5,52,1,0,0,1,0,Positive,0.99942017
lovely ride. pick up was quick,5,6,1,0,0,2,0,Positive,0.9996123
please 🙏 don't download this app,1,6,1,0,0,0,2,Negative,0.83762306
first i have attempted to get picked up on 3 different occasions the driver never shows. i got a ride to get someone else booked it for me. i forgot a bag in the driver's trunk and can't even report it because the help section in the app isn't worth a dam,1,52,1,1,1,0,2,Negative,0.9989955
tried booking a ride for two separate days but the app consistently says something went wrong. can't get a ride from the airport because the app isn't working.,1,28,1,0,1,0,2,Negative,0.99885786
it's helpful to go long places,5,6,1,0,0,2,0,Positive,0.9989336
driver keep asking about payment option and if we deny for cash payments they cancel ride please do something about this guys atleast make filter for those drivers,5,28,1,0,1,0,2,Negative,0.99687153
revolution in transportation. 😂😂😂😊1. m.b.s bus service to the moon in sale.😂😂😂😂😂😂😂😂😅😅,5,12,1,0,0,5,0,Positive,0.99714524
"earlier the drivers arrived promptly, but off late it takes too long for drivers to accept the request even when they are close by and also there is frequent last minute cancellations.",1,32,1,0,0,1,2,Negative,0.9987882
not able to book rides. promting for payment setup repeatedly,1,10,1,0,1,0,2,Negative,0.99820817
worst cab service i have ever used,1,7,1,0,0,5,2,Negative,0.9988555
great service.why there is no promotion now?,5,7,1,1,0,5,0,Negative,0.87056106
as far as my experience uber is awesome.,5,8,1,0,0,2,0,Positive,0.9989355
everytime drivers are cancelling ride. now a days pathetic service,1,10,1,0,0,5,2,Negative,0.99848026
"i've used uber quite a few times, they can be/get expensive, but sometimes necessary.i used it twice on friday, march 25th, within 2 hours, and the second trip, bless the driver, who's fault it was not, totally avoided an accident🙏🙏. my complaint is, my first ride yesterday, i shared my location, and what i'm irritated with, is that the ones i shared my location with, didn't get the alert until about 3 hours later🤦🤷 wondering why that might've been.",5,79,1,0,1,0,2,Negative,0.953255
"wonderful, i cant drive because of my health and so uber is cheaper and better than regular taxi cab that usually charge 10 dls at front just for calling them and uber is way better, i love it.",5,38,1,0,0,4,0,Positive,0.9844428
worst apps. unable to open account. worst security check. go to hell,1,12,1,0,1,0,2,Negative,0.99807215
its too helpful and easy for me.,5,7,1,0,0,2,0,Positive,0.99936587
literally crashes every time i try to log in simply because i changed phone numbers. absolutely pathetic given the number of overpaid ceos at this awful shitte company,1,28,1,0,1,0,2,Negative,0.99876213
يعطي طريق للسائق أطول من الطريق المفترض / خدمة العملاء اسواء خدمة. فقط اعتذارات وكلام طويل جدا واسئله تعجيزيه ( كم المبلغ بالضبط لاخر رحلتين والتطبيق وقت المكالمه لا يفتح الرحلات) كوبون وصول دائما موجود وفي أحد المرات اختفى ولم تحسب الرحله من وصول ودفعت مبلغ كبير مقارنه بالمشوار مع وصول وعندما طلبت اخذ المبلغ من وصول رفضوا رغم سحبهم للمبلغ من حسابي كل يوم لايعرفون قيمة العميل او التعويض لكسب وجذب العميل لولا خدمة وصول لما حملت التطبيق ابدا وسيتم التواصل مع هدف للبحث عن مشغل اخر,1,88,1,1,1,0,1,Negative,0.9989159
ui not working properly 😣😣😣 cannot find the location and and the app only shows the world map,1,18,1,0,1,0,2,Negative,0.99881727
much more expensive than regular taxis. what's the point?,1,9,1,0,0,4,2,Negative,0.9986694
"one of their drivers purposely ignored my request not to get on the highway and this driver not only still got on the highway but ignored me as i mentioned it to him. he also still did this after i sent the message which was way before i got into his car. he then pulled over on the highway and just sat there. i had my 6 year old with me at the time. this man still works while my account is locked due to the "" ongoing investigation",1,89,1,0,0,1,2,Negative,0.99866104
fraud app there is no customer support,1,7,1,1,0,0,2,Negative,0.99883026
so far all i had for the past 3 or so years was nothing but good service fast and efficient but on occasion had to wait longer on rides due to cancelation on the other party but all in all 5/5,5,41,1,0,1,2,0,Negative,0.94082487
this app is very useful and we want it in gaya bihar also,5,13,1,1,0,0,0,Positive,0.99940884
pta nhi ksa hy ek bar try krna lazmii hay comments pr na jaoo try kr k dekho,5,18,1,0,0,2,0,Neutral,0.98460174
was a little difficult to schedule pickup at a different location but it worked out,5,15,1,0,0,5,1,Negative,0.9388483
best app ever. functional and convenient.,5,6,1,0,0,0,0,Positive,0.99950826
"excellent. clean car, excellent service",5,5,1,0,0,5,0,Positive,0.9996394
this trip was amazing i had a good time with my driver good conversation,5,14,1,0,0,1,0,Positive,0.99962103
it's exelent and secure 👍🏻,5,5,1,0,0,0,0,Positive,0.9995498
"no discount to regular customer, and more price then ola and they also stop uberzip , once i booked the cab it was not moving from his place till 7 mins so cancel the ride and rebooked it so the also charged me cancelation fees, i completed bit no response from customer care.",2,53,1,1,0,4,2,Negative,0.9988661
love and worked for them for the emea region,5,9,1,0,0,2,0,Positive,0.9980709
first time user very easy and fast nice!,5,8,1,0,0,2,0,Positive,0.99964786
how can i get the receipt? thanks,5,7,1,1,0,3,0,Neutral,0.99759465
"good but need to take more concern about motor biker. recently they took the call and told the passenger to cancel the ride. then they go off-line. in this process, the loser will be uber. thats why, i think uber need to take more concern about it",5,47,1,1,0,0,2,Negative,0.8496197
1st time use but not get any promo code,4,9,1,0,1,4,1,Negative,0.99852127
worst app shows increased amount when the driver drop off what price you've showed before they don't consider that price even in the app it shows increased price,1,28,1,0,0,4,2,Negative,0.99852365
"clean,smells great and extremely awesome drivers always!",5,7,1,0,0,1,0,Positive,0.99965227
waste experience. driver was impolite. took more money and even abused me .,1,13,1,0,1,1,2,Negative,0.99770725
😡😡 worst app very bad experienc👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👋👋👋,1,6,1,0,0,0,2,Negative,0.9984969
suggestion! it would really help if the color of the car would be displayed together with the registration number.,5,19,1,1,0,0,1,Neutral,0.86130583
"plz not rigister the car who,s condition is not allright or very old car",3,14,1,1,0,0,2,Negative,0.9944616
the drivers are so nice and they get you where you need to be on time.,5,16,1,0,0,1,0,Positive,0.99942565
great when you are in need for a ride. driver are always swift and friendly.,5,15,1,0,0,1,0,Positive,0.9995431
we have not sitted and he started the trip,2,9,1,0,1,1,2,Positive,0.9541129
this is almost the 5th time i will be charged when it is d driver who refused to go either due to his closeness or distance.i won't pay for this cancellation. its annoying.,5,33,1,0,1,1,2,Negative,0.99873656
i enjoy it very much 😊:-):-):-),5,6,1,0,0,2,0,Positive,0.9994797
la aplicación más fácil de utilizar y con el mejor servicio.,5,11,1,0,0,0,0,Positive,0.99946326
अच्छी यात्रा के लिये uber को धन्यबाद,5,7,1,0,0,2,0,Positive,0.99769336
i can't use it in my tablet,5,7,1,0,1,0,2,Negative,0.9982992
very easy to manage easy to manage,5,7,1,0,0,2,0,Positive,0.99860376
first time using uber. uber came in handy when the shuttles were closed.,5,13,1,0,0,5,0,Positive,0.99742776
"inconsistent price changes by the second, and double charges that have yet to be refunded. i'm glad more lyft drivers started up in my city.",1,25,1,1,0,4,2,Negative,0.99848676
بأسم رابطه المليون كابتن من حقنا نعرف واجهه العميل قبل بدايه الرحله,1,12,1,1,0,0,1,Neutral,0.9946306
so far my experience with uber has been excellent,5,9,1,0,0,2,0,Positive,0.99864596
it is easy when car is in the shop and easy to get. but attempting to use the ride request is stupid! i'm having one he'll of a time to download the app to request a ride!,1,37,1,0,0,0,2,Negative,0.99867743
"uber is good , but i am kind off fed up with the drivers , the thing is most of the drivers upon knowing that it's an online ride cancel up whearas i as a studen on the other hand dont prefer to use cash . i am annoyed because of this and instead of saving my time it gets wasted which i don't like at all . otherwise ubers a great app in its own",3,76,1,0,0,1,2,Negative,0.9988423
ड्राइवर दो कौड़ी के कैंसिल वो करे चार्ज हम भरे कोई भी customer sport नही कभी न use करो,1,19,1,0,0,5,2,Negative,0.9977538
"scheduled uber xl ahead of time, driver left right in front of us. don't trust them.",1,16,1,0,0,1,2,Negative,0.9989772
always prompt! always courteous! always on time!,5,7,1,0,0,5,0,Positive,0.99962723
everytime try to use app it never works. once in vegas and now arizona. will not verify #. giving up moving on to the next driving app. peace out,1,29,1,0,1,0,2,Negative,0.9988865
"driver also collected money, app is also asking for payment, what kind of service is this ? can't book a cab because of this, no support available can't even speak to customer care, i have proof that i paid to driver, uber fix this.",1,44,1,0,1,1,2,Negative,0.9989644
on the whole it's best service,4,6,1,0,0,5,0,Positive,0.99943453
i have a problem why you saying i have credit when i did not even cancel a trip when i'm requesting,5,21,1,0,1,3,2,Negative,0.99611026
uber is very nice and super aap & drive,5,9,1,0,0,0,0,Positive,0.99957925
exceptional service and prices driver's are courteous and doing their part in this pandemic,5,14,1,0,0,5,0,Positive,0.9995117
great app and geeat service as well. hats off to developers.,5,11,1,0,0,5,0,Positive,0.999556
"criminal organisation beware! we booked the journey day before, and then on the day 5 minutes before the journey they cancelled it so we couldn't not get to our destination and no time to rearrange and further took £4 from my bank ! reporting uber to authorities right now. disgraceful ! if you email their official mail you receive a message saying its not the correct support mail despite being the mail referred to by app. further to all this, customer support cant help scammers",1,85,1,0,0,5,2,Negative,0.9989042
thank you so much to the entire team of uber for ur continues support,5,14,1,0,0,2,0,Positive,0.9992654
this is a good apps for creaticical conditions.,5,8,1,0,0,1,0,Positive,0.99961156
nice improvements in ui and overall user experience is getting great. keep up the great work!,5,16,1,0,0,0,0,Positive,0.99862623
really bad experienced was when i was booked my ride price was shown 161 when i reached my destination price turned out 285 driver was took 124 rupees extra from me and he was unaware that he taking 285 i have no regret for 124 rupees but please 🙏 stop making fool us i have big requests for you,1,59,1,0,0,4,2,Negative,0.9987081
"ride got there fast and even turned around and went back so i could get my headphones i forgot,was friendly and went the extra mile waiting making sure i got inside and then gave me another ride around building to bus side of station.",5,44,1,0,0,1,0,Positive,0.96514964
uper app using google map showing very bad road path for many times.,1,13,1,1,1,0,2,Negative,0.9989567
uber cabs are fully sanitized and driver has very good attitude,5,11,1,0,0,1,0,Positive,0.99924684
sometimes drivers are not coperative,5,5,1,0,0,1,2,Negative,0.9984321
great alternative when don't have car,5,6,1,0,0,2,0,Positive,0.9986272
very costly hite rates than. others,5,6,1,0,0,4,2,Negative,0.99888915
it has made very difficult in sign up,1,8,1,0,0,0,2,Negative,0.9986438
no customer service ! just rediculous,1,6,1,1,0,0,2,Negative,0.9982456
i have had really good experiences with uber as a whole would definitely recommend to anyone in need of a ride,5,21,1,0,0,5,0,Positive,0.99926585
present driver and trip is good.,5,6,1,0,0,1,0,Positive,0.9996076
nice app with low fares,4,5,1,0,0,4,0,Positive,0.99942434
i well reduce my use of this app as you support the shamless abnormal behavior of errant persons,1,18,1,0,0,2,2,Negative,0.6349211
very poor customer service. there is no immediate solution or response for any issue that has been raised as a complaint. most of the drivers are rude and they demand more money. if everyday we pay extra rs. 10 then what is the use of far display. there should be immediate complaining and solution system.,1,55,1,1,0,0,2,Negative,0.99882525
he was friendly. car was very clean. he helped us with luggage.,5,12,1,0,0,5,0,Positive,0.99959904
"looking for a pool cab takes forever now? the app has a wait time of about a minute or two to even start looking for a cab . n searching for the cab takes its own time which is probably due to lack of options during peak time. however, could save some time by starting the search immediately when a request is placed",1,63,1,0,0,5,2,Negative,0.93784183
sometime good sometime not good,5,5,1,0,0,2,2,Negative,0.46602747
easy to use. great for getting from point a to b. affordable.,5,12,1,0,0,5,0,Positive,0.9990061
uber is nice uber service is best thank you,5,9,1,0,0,5,0,Positive,0.9996119
perfect for delivery . that's my means merhn.,5,8,1,0,0,5,0,Positive,0.99909115
"usually this app works fine, but lately it's not been working for me. i keep getting stuck at the screen stating i have to verify info. i enter cc info, keeps redirecting me back to verification screen. i take a pic of my id, keeps redirecting me back to verification screen. i uninstalled and installed, same issue keeps happening. i'll try once more then i won't bother. obviously something is not right.",4,72,1,0,1,0,2,Negative,0.99874747
"customer experience is abysmal, good luck getting a customer issue remediated for uber outside of your home country, absolutely poor customer service, no accountability, no customer escalation process. i have an outstanding issue going on weeks now, only to receive cut and pasted scripted answers , ridiculous. update: week 3 into the issue, still not resolved. incredibly scary the barriers uber has created in customer remediation ,impossible to escalate issue or receive status updates",1,74,1,1,0,5,2,Negative,0.9987214
doesn't automatically location.worst app .train missed,1,6,1,0,1,0,2,Negative,0.99890924
uber - a friend in need,5,6,1,0,0,2,0,Positive,0.9989748
it's everything i want in a driving company. real people doing this on their own will. i've used uber in two different states and both places have me great drivers. my first ride answered all my questions and stayed calm with me when i was having trouble with the app. i love that you can rate your ride and that the tip feature was added because i don't carry cash on me usually so that was nice. i have a ride when i need it. overall perfect app for what i need.,5,92,1,0,1,0,2,Positive,0.9994399
"charges extra on every trip , bad experience",1,8,1,0,0,4,2,Negative,0.9989201
great driver . very helpful. thanks so much,5,8,1,0,0,1,0,Positive,0.9996762
a service made my life easy,5,6,1,0,0,5,0,Positive,0.99942255
it was a seamless process and very efficient.,5,8,1,0,0,5,0,Positive,0.99961674
very good person and help full,5,6,1,0,0,1,0,Positive,0.99968326
unregistered on gogle account and downloading videos erro,5,8,1,0,1,0,2,Negative,0.99839836
i'll be finding out what the deal is with this app,5,11,1,0,0,0,0,Positive,0.99874
"always better than ola. cheaper than ola, polite drivers, easily available.",5,11,1,0,0,4,0,Positive,0.99959046
my mom requested uber last night 3 times. no ride came and over r300 was deducted from her account. i have the notifications to prove it. can we claim our refund?,1,31,1,1,1,3,2,Negative,0.84647197
great app! keep up the great work. thanks to uber and the developers.,5,13,1,0,0,0,0,Positive,0.9996247
it's been amazing even though i dont get a lot of promo but still it's amazing. great job guys,5,19,1,1,0,2,0,Positive,0.99888355
"the driver was very courteous, punctual and reliable",4,8,1,0,0,1,0,Positive,0.9996063
i reset my device. after that i downloaded the app but i can't sign in even it didn't help me in resetting my password otherwise app is great but i am not able to use it any more,1,38,1,0,1,0,0,Negative,0.9983255
was a very very nice driver and drove very well,5,10,1,0,0,1,0,Positive,0.9993529
"i only have a thank you to give to . yes absolutely everyone, every single person that's makes this service a real, reasonanable, reliable lifesaver!",5,25,1,0,0,5,0,Positive,0.9991673
the economy rides with great u.i,5,6,1,0,0,4,0,Positive,0.9994492
bhi itni buri service ho gai hai uber ki sach a bad app hala ky kuch 1 sal phly bht achi thi service,1,23,1,0,0,5,2,Negative,0.98989093
satisfied with there services :),5,5,1,0,0,5,0,Positive,0.9995246
it's is an cool taxi,5,5,1,0,0,2,0,Positive,0.99957496
order nahi derahe. sob dur ka order derahe,1,8,1,0,1,0,2,Neutral,0.821365
really great app easy to use and reliable transportation,5,9,1,0,0,0,0,Positive,0.9995346
sudden price variation. after availing 20% off price rised from rs 94 to rs 115 to rs 170 in a matter of just 3-4 minutes. a big spam,2,28,1,0,0,4,2,Negative,0.9987925
i like uber. i like robust reliability of the app & good drivers. and accountability of all involved. customers & company.,5,21,1,0,0,0,0,Positive,0.99941444
great app. i use it all the time.,5,8,1,0,0,0,0,Positive,0.99965084
why do you charge ridiculous prices for short rides? not all of us are millionaires.,1,15,1,1,0,4,2,Negative,0.9980506
i was experienced to uber is very good an satisfactional,5,10,1,0,0,2,0,Positive,0.99938655
well coordinated. easy to use.,4,5,1,0,0,0,0,Positive,0.9995814
pickup time estimations on the ride are pathetic. it will show 2mins and suddenly it is 10 mins. there is driver rating but there is no uber service rating. [update 5/18] navigation routes does not make sense.,1,37,1,0,1,0,2,Negative,0.99875844
not showing otp had to cancel the trip twice,1,9,1,0,1,0,2,Negative,0.998896
the price range is too high.,5,6,1,0,0,4,2,Negative,0.9979109
happy uber is still reliable during covid,5,7,1,0,0,5,0,Positive,0.9990181
my first time experience was very okay with no problems the driver arrived on time and we got home safe,5,20,1,0,0,1,0,Positive,0.99953294
vary nice and best aap,5,5,1,0,0,0,0,Positive,0.99961215
i really appreciate this app,5,5,1,0,0,0,0,Positive,0.99951065
"garbage, just like the drivers, couldn't pay with pp",1,9,1,0,1,3,2,Negative,0.9985056
now that they ran all the cab companies in to the ground here come the price hikes. they hid the fact that you are on surge charge. it can cost me over $450 a month to get back and forth to work 3 miles away.,1,45,1,0,0,4,2,Negative,0.9988164
any lady in nairobi considers uber a life saver,5,9,1,0,0,2,0,Positive,0.9972402
very poor service fare show 109 and charge me 613 pls dont use,1,13,1,0,1,4,2,Negative,0.9986468
this app is one of the best app in google,5,10,1,0,0,0,0,Positive,0.9994247
"i hate how manipulative the app has become. how can you ask to tip a driver twice? i work late nights, travel from the airport a lot and sometimes go out. i've always been a good tipper screwing me out of money because you use light gray font on a white box making me think i didn't tip the night before because sometimes i fall asleep rightaway when i get home. it's just as manipulative as subliminal advertisement. people assume this pop up is because they forgot to tip not to tip more",2,93,1,1,0,0,2,Negative,0.9987519
i can see driver details and amount details,3,8,1,1,0,0,1,Neutral,0.9325778
one of the worst service or an application uber have. last ride was been declined by the driver and that cancellation fee is charged me for 160rs.,1,27,1,0,0,0,2,Negative,0.99846315
"first review complaining about my payment methods not working got deleted. here's another one, then. not my fault you wouldn't take my money and i had to use lyft.",1,29,1,0,1,0,2,Negative,0.9976279
it was amazing experience with ola .,5,7,1,0,0,2,0,Positive,0.99947983
"continuously 3 moto drivers denied my booking now so waited for nearly 20mins, then got rapido, i don't recommend moto to anyone",3,22,1,0,0,5,2,Negative,0.9990472
"my mobile device has been blocked, without any reason. i am not able to request a single ride.",1,18,1,0,1,0,2,Negative,0.99867946
driver not coming during night time,3,6,1,0,0,5,2,Negative,0.99894136
it really safe for girls and good experience with uber we always love you 🖤 🖤,5,16,1,0,0,5,0,Positive,0.9993886
great service and experience 👏 grateful for the support 💜 🙏🏾 i am aware that some drivers have difficulty with uber trip directions.,5,23,1,0,0,5,0,Neutral,0.3816375
i used to love this app and used it regularly but recently it's been very problematic for me as i'm shown incorrect fees and even showed trip cancellations when i've actually taken the trips. i'm being charged extra as a result. also it's become far too difficult to launch complaints or reach for support now. hence i'm moving away from this app now.,1,63,1,0,1,0,2,Negative,0.9987662
i am very comfortable to uber's application.,5,7,1,0,0,0,0,Positive,0.99912995
irritating & awful person. will have a 2nd thought to hire uber.,1,12,1,0,0,1,2,Negative,0.9989606
he was the best. didnt want the ride to end.,5,10,1,0,0,1,0,Negative,0.9336924
always a great experience with uber,5,6,1,0,0,2,0,Positive,0.9991998
"very useful one,especially new immigrants.",4,5,1,0,0,2,0,Positive,0.99960667
i was very uncomfortable and afraid riding with travis. please no more rides with him. thank you in advance.,5,19,1,0,1,1,2,Negative,0.9988827
its the most conv ienant thing,5,6,1,0,0,5,0,Positive,0.99924564
i loved this app soooooooooooo much,5,6,1,0,0,0,0,Positive,0.9994972
it is best app for rides better than ola cabs . i like it's quality and facility. but it contains fine if we late for rides or cancelled the ride,5,30,1,0,1,0,2,Positive,0.8133138
my account is disabled. it wouldn't match up to paypal. there is only customer service for drivers,1,17,1,1,1,0,2,Negative,0.9985934
very good and friendly service! always have interesting conversations.,5,9,1,0,0,5,0,Positive,0.9996909
the drivers ask us to cancel the rides and we get charged for the cancellation. else they are asking us to wait for 30 mins when the app shows they'll reach within 15 mins. uber also doesn't have any customer support or live chat/call services. absolutely disappointed.,1,47,1,1,0,0,2,Negative,0.9989201
awesome app service is good than ola.,5,7,1,0,0,0,0,Positive,0.9995511
"i very much enjoy the convenience and consistency of being an uber customer overall. however, i have a severe reaction to car fragrances, where i get a headache, burning in my nose, scratchy throat, and itchy eyes. every single uber car i get into is using fragrance, which is totally unnecessary. sometimes i take a taxi just because i can’t face the inevitable onslaught of symptoms i know i’ll face from the uber rides. i wonder how many other riders are impacted by this and/or would prefer a neutral air space when using uber? please consider sharing this feedback with your drivers and urge them to stop using fragrance. there are no other public spaces i can think of where a paying customer is forced to deal with fragrance. help.",5,130,1,1,0,5,2,Negative,0.98606354
3 stars because it is good but last time i cook uber my phone battery was just 1% and just after cooking my phone gets switched off i don't know whether my ride came or not but second time when i open app i came up with 83 rs pending which i have to pay to another driver thats not fair and after complaining also the have done nothing. please if u can do something do,3,76,1,1,0,0,2,Negative,0.9986425
"ficou ridículo . totalmente inacessível, perderam um usuário extremamente presente e ativo, pra que querem cartão de crédito se eu sempre pago no dinheiro? e quem não tem cartão? f*da-se? lamentável! descaso total, totalmente decepcionado com a uber.",1,38,1,1,0,3,2,Negative,0.998874
"excellent, no hidden charges ❤️",5,5,1,0,0,3,0,Positive,0.99881196
it's very good and convenience,5,5,1,0,0,2,0,Positive,0.9994567
awesome personality and very helpful!,5,5,1,0,0,1,0,Positive,0.999655
"all my experiences with uber drivers have been great. they were readily available whenever i needed a ride on my trip to vegas, i live about 40min from the bigger cities so i don't get a lot of available drivers in my area that's the con for me. and when i'm in a big city and there are other people waiting for uber it can get confusing looking for the driver.",5,71,1,0,0,5,0,Negative,0.9064253
most of the time driver cancel the trip asking to pay in cash. there excise is they get money from uber very late. and because of there this behaviour i have missed my flight 2 times.,1,36,1,0,0,1,2,Negative,0.9986947
it's good but abit costly and sometimes rude driver,5,9,1,0,0,1,2,Negative,0.996252
the cheapest rides ever in my living location. and really satisfied with this app .,5,15,1,0,0,0,0,Positive,0.9995442
great thanks! good driving and cheaper than taxi!,5,8,1,0,0,4,0,Positive,0.99965155
was great while in dallas last month.,5,7,1,0,0,2,0,Positive,0.99936205
its a good app but sometimes the drivers cancel your ride and uber still charges you. so not that cool,4,20,1,0,0,3,2,Negative,0.9977447
really good job.need him again !,5,6,1,0,0,1,0,Positive,0.99947935
hey uber get lost from our country.we don't need u here.let this cheating taxi drivers die with no customers,1,19,1,1,0,5,2,Negative,0.9989697
it's very good smooth and reliable experience,5,7,1,0,0,5,0,Positive,0.99957114
"you charged me and no car came, done",1,8,1,0,1,3,2,Negative,0.9987204
good service and good riders,5,5,1,0,0,5,0,Positive,0.9991346
speed of response and friendly manner and value all very good.,5,11,1,0,0,1,0,Positive,0.99957675
الشركة بقت تتكبر ع العملاء😔💔,1,5,1,0,0,5,2,Negative,0.9990933
"i've been using uber and ubereats for over 5 years and had a few issues over the years, missing orders etc. but for the past few weeks i keep getting error msgs when i try to order food or request a ride. i contacted customer support who then transferred me to a ""specialist team"" who then told me they can't resolve the issue. so i guess i'll have to stick to lyft and doordash. i wish i could share screenshots of how priority support just ignores my questions and their vague responses to problem",1,94,1,0,1,0,2,Negative,0.9967417
good service better rate than ola not looting,5,8,1,0,0,4,0,Positive,0.9995383
works great to get around whatever city or destination you are in.,5,12,1,0,0,2,0,Positive,0.99901855
i love this app. nothing much to ask you to improve.,5,11,1,0,0,0,0,Positive,0.9870422
"i love this aap compare to ola uber is the best, price comfort, safty, vehicle availability. thank you uber",5,19,1,0,0,0,0,Positive,0.99950624
"every time i needed an uber to get to work, i've had three drivers cancel on me before i got a ride, made me late every time",1,27,1,0,0,5,2,Negative,0.9988815
great app. love the layout and the ease of use.,5,10,1,0,0,0,0,Positive,0.9996207
"best for ride, i just love it. 💘",5,8,1,0,0,2,0,Positive,0.99960023
i have all had good kind and freindly driver.,5,9,1,0,0,1,0,Positive,0.9994611
overall experience is awesome just have trouble with bike ban delhi,5,11,1,0,0,2,0,Neutral,0.8431228
i have experienced trip cancelation from drivers during critical times.,3,10,1,0,0,5,2,Negative,0.9985154
excellent app to get around,5,5,1,0,0,0,0,Positive,0.99965465
"quick to pick up point and an amazing drop off with an affordable price. nevertheless, not a complain do i have for now.",5,23,1,0,0,4,0,Positive,0.999099
"unable to verify by text for my existing account (text doesn't come in after multiple tries), and no options to proceed any other way. which means i won't be using uber on my travels then (lyft thanks you for not having the foresight to include options to verify via other means, or to troubleshoot why text messages aren't going through for existing account verification, but do for new account setup).",1,70,1,0,1,0,2,Negative,0.9366572
uber said 6 min i have been waiting for more than an hour and when i tried to change the destination it doubled the price,1,25,1,0,0,5,2,Negative,0.99880064
"worst app.always high prices and drivers always deny. if they accept they will just keep you waiting, waste your time and then cancel the ride.",1,25,1,0,1,0,2,Negative,0.99866974
uber as ok but fare is hire,4,7,1,0,0,4,2,Negative,0.94819415
it's been amazing . and i enjoy all the drivers god bless u,5,13,1,0,0,1,0,Positive,0.9994642
as expected good service thanku.,5,5,1,0,0,5,0,Positive,0.99955004
uber is really fantastic i recommend it,5,7,1,0,0,2,0,Positive,0.99961346
been using ubers since it first made it's debut! very convenient,5,11,1,0,0,2,0,Positive,0.99913836
add hotline or complain number.,5,5,1,1,0,0,2,Neutral,0.9187493
why uber don't open rider help line . only drive supported help number . very bad service for old customer. uber.help it's bad experience.i want to open my account,5,29,1,1,1,0,2,Negative,0.9986719
top mode of transportation in delhi.,5,6,1,0,0,2,0,Positive,0.99955755
great driver and reasonable prices. loving it so far,5,9,1,0,0,4,0,Positive,0.999642
horrible it was so horrible that i deleted uber app and used it to abuse drivers .,1,17,1,0,1,0,2,Negative,0.998396
why uber never gives update comments,2,6,1,1,0,0,1,Negative,0.997531
the encryption of driver identify consuming time,5,7,1,0,1,0,1,Negative,0.9698042
"some drivers are unprofessional. they cannot get the right track or customer location. i am living in winnipeg everyone know how winter is there. yesterday, i waited for uber outside almost 10 minutes. my hands were frozen. i call him and explained where i am, but he did get my location. so i told him to cancel my trip. but uber changed me for this almost 6 dollars. this is a worst app in my life.",1,76,1,0,0,1,2,Negative,0.9987795
best ride best app gooood,5,5,1,0,0,0,0,Positive,0.9996136
"drivers transfer the trip from one to another due to paytm payment,so it wasted so much time",5,17,1,0,1,3,2,Negative,0.99891686
this is an awesom company. i am really satisfied from uber.,5,11,1,0,0,2,0,Positive,0.9995505
"there's room for improvement,, especially in maps service,,",4,8,1,1,0,0,1,Positive,0.9933763
"uber eats isn't working, not been able to order anything as when says ""leave at door is required"" pressing okay does nothing. (uninstalled and reinstalled, still not working. using other services)",1,31,1,0,1,0,2,Negative,0.9986754
came in a timely manner,5,5,1,0,0,5,0,Positive,0.9993087
"just got a new phone, the app won't let me login at all. keeps giving me an error message. the help email keeps asking for my old and new phone number despite them being the same. no number you can call when the automated help desk proves useless. clearly they don't care about their customers.",1,55,1,0,1,0,2,Negative,0.9988858
worst app ever! takes more than 15 minutes to find a driver and on top of it most the drivers cancel their trip also asked me to pay 20 for canceling the ride for which no driver was assigned and this has happened more than twice.,1,46,1,0,0,0,2,Negative,0.99841917
"my overall experience was good, but it would've been a little better if i could've talked to someone personally. because the pickup spot had been moved around the corner after new construction and i couldn't talk to anyone to tell them, which resulted in the driver leaving. i had to reorder a ride and was charged twice to get home. it wasn't the driver's fault, but we couldn't communicate clearly by texting.",5,72,1,1,1,0,2,Negative,0.9969162
gudd yaaar bht ft a,5,5,1,0,0,2,2,Neutral,0.9997298
good app most of the time. the message driver functionality sometimes does not work until app restart. also the maps could use an update. some areas are outdated,4,28,1,1,1,0,0,Negative,0.99730647
so very good and easy to use,5,7,1,0,0,0,0,Positive,0.99967873
i use uber everyday that i work very reliable,5,9,1,0,0,2,0,Positive,0.9993697
very good service at any time,5,6,1,0,0,5,0,Positive,0.99966395
uber bike first ride experience was great. the driver was very nice and helpful.,5,14,1,0,0,2,0,Positive,0.9995277
after the update i'm unable to pick up the destination from address. what's the point then?,2,16,1,0,1,0,2,Negative,0.9955245
so good app download today uber is good from ola is much better,5,13,1,0,0,0,0,Positive,0.9995802
"a driver rejected to pick me to my destination because of distance and i was charged for it. this is unfair and it's my first time of using ur service. first impression, bad experience.",3,34,1,0,0,5,2,Negative,0.998879
superb ! mind blowing expirence !,5,6,1,0,0,2,0,Positive,0.9995629
was easy to see things on the map.,5,8,1,0,0,0,0,Positive,0.7257965
very worst experiance with uber drivers. if the amount is very low. they are cancelling the trip themselves. then another driver do the same thing.,1,25,1,0,0,1,2,Negative,0.99879587
so convenient and really fast when you are in need to be in a place quickly.,5,16,1,0,0,5,0,Positive,0.99965584
drivers denied to drop the location that is not my fault but you guys are charged me 38 rs for cancellation.not satisfied from your service.ola is better than your service. after that incident i stop using your uber app for travelling. very bad experience from your service,1,47,1,0,0,5,2,Negative,0.99858946
i love having uber available for whenever i need a ride.,5,11,1,0,0,2,0,Positive,0.99938285
good for lowest price for travelling,5,6,1,0,0,4,0,Positive,0.9995691
"when it comes to go somewhere, uber is my first priority.😇",5,11,1,0,0,2,0,Positive,0.99856466
this app help us in travelling,5,6,1,0,0,0,0,Positive,0.999485
good experience as of now,5,5,1,0,0,2,0,Positive,0.99774843
bad reviews but lets see.,5,5,1,0,0,2,1,Neutral,0.884667
this app and company is really hell. no good service. cream is better then this.,1,15,1,0,0,0,2,Negative,0.9983138
best experience and intercity please take less price,4,8,1,1,0,4,1,Positive,0.99938905
this app should allow user to sign in existing account on different mobile with same existing email. currently it doesn't allow to enter existing email on any other mobile,4,29,1,1,0,0,1,Neutral,0.7665932
this is really helpfull for all kind of people love uber,5,11,1,0,0,2,0,Positive,0.99942756
every time i book with uber drivers are calling and asking the drop location and cancelling the cab this has been happening almost everytime i book with uber and you people are putting cancellation charges on me what sense it makes? very disappointed with the service,1,46,1,0,0,3,2,Negative,0.9989555
5 driver canceled trip then a perfect driver recevd,3,9,1,0,0,5,2,Negative,0.9296218
they have owed me 42.57 since 7/19/2020 and the just wont pay me back. took my uber cash for a prepaid ride. ride canceled kept my money.,1,27,1,0,0,3,2,Negative,0.9984445
uber auto takes longer time to response.,4,7,1,0,0,5,2,Negative,0.99844825
it charged me for a canceled ride this morning.,5,9,1,0,1,3,2,Negative,0.9967032
pay the drivers more so they actually pick up.,1,9,1,1,0,5,2,Negative,0.9931503
the rates shown before booking the rides and after reaching the destination vary tremendously. kinda feeling cheated😡,1,17,1,0,1,4,2,Negative,0.9989446
very smooth and convenient to travel,5,6,1,0,0,2,0,Positive,0.9996363
the pin wasn't getting generated consecutively for 2 days whie i booked the ride. i had to uninstall the app and re install it. seems that they have upgraded the app but no prior intimation given to riders. it was a guess game.uber its your responsibility to update the riders about any such upgrades and changes. it was a painful experience.,3,61,1,1,1,0,2,Negative,0.99797946
driver knew how to get around boston traffic! loved it,5,10,1,0,0,1,0,Positive,0.99955124
"i donno why just for even one km you guys charge 81 rupees seriously if you choose uber or ola the auto guy gives you a lecture saying why we choose that instead pay to the auto guy 10 or 20 rupees more instead of paying to some company, if we choose the auto guy he doesn't want to come to wherever we ask seriously fed up of auto or cab drivers in bangalore",1,74,1,0,0,4,2,Negative,0.99869245
driver refused the trip because promo code was applied. if it is so then why you have provided promo code. this means unprofessional behaviour of driver and you haven't provided any chat option to describe the problem,1,37,1,0,1,1,2,Negative,0.99831116
"freaking driver pulled a no show and charged us full tip, rating himself 5 stars. scam",1,16,1,0,0,1,2,Negative,0.99873704
"first ever uber experience and lionell was awesome! polite, friendly, and great attitude! got us to our destination safe and sound. thanks!",5,22,1,0,0,1,0,Positive,0.99963903
"muboreshe app yenu,dhidi ya matapeli kuingilia account za madereva,mimi nikiwa mmoja wa wahanga wa hilo tatizo",5,16,1,1,1,0,2,Negative,0.9973545
"easy, quick, safe, enjoyable, accessible travel. thank you uber and drivers!",5,11,1,0,0,5,0,Positive,0.99955887
"very enjoyable. driver ramon was very friendly and i found out that we are from the same state new york, and town of mount vernon.👍 great job! it's nice being on the other side of uber sometime ☺️",5,38,1,0,0,1,0,Positive,0.9995409
emmanuel was very friendly and helpful! thanks flr a great ride!,5,11,1,0,0,1,0,Positive,0.99965596
driver's attitude is not good,5,5,1,0,0,1,2,Negative,0.9982241
they charged me 100 fine just bcz i cancelled ride two times.their driver doesn't responding at the time.very disappointed,1,19,1,0,1,3,2,Negative,0.998689
driver will asked the destination and will cancelled the trip this is the way uber is treating the customer. they're wasting our precious time.,1,24,1,1,0,1,2,Negative,0.9989592
$46cad for a 15 minute trip. garbage.,1,7,1,0,0,4,2,Negative,0.9980343
bike riders ask for extra fare in most of the rides,4,11,1,0,0,3,2,Negative,0.9941493
great app. love that the pick up and destination info is input before i even get in the car. love not needing to make a phone call or type lol. lazy cheer!,5,32,1,0,0,0,0,Positive,0.99876237
so sweet app i love this app,5,7,1,0,0,0,0,Positive,0.9995534
"bon concept de base. néanmoins devenue inutilisable quant à l'arrogance des chauffeurs, quasiment à chaque course commandés, on me pousse à annuler pour que je paie les frais d'annulation en faisant des tours autour du point de rencontre. beaucoup de rdv importants manqués, ne comptez pas uniquement sur uber pour vos trajets, il y a un grand risque que vous n'arriviez pas à l'heure",1,64,1,0,0,5,2,Negative,0.99904174
i have had nothing but nice drivers,5,7,1,0,0,1,0,Positive,0.9953467
when it exports location from map it makes a big mistake which lead to pay too much and take very long time,3,22,1,0,1,0,2,Negative,0.99877757
"1st time and my driver was excellent, very clean car and very good to talk with",5,16,1,0,0,1,0,Positive,0.9996383
"the uber app is ver very great, helpful and reliable but please, return the app here in the philippines. i really need it sometimes so badly",4,26,1,1,0,0,0,Negative,0.9939727
pleasant rides all the time,5,5,1,0,0,5,0,Positive,0.99956733
nice performance upar booking app,5,5,1,0,0,0,0,Positive,0.99952066
i don't what happen to uber. m very upset waited for more than half an hour still driver didnot reach. when i tried to cancel the trip can't do it also. my time is wasted,2,35,1,1,0,5,2,Negative,0.9987356
i take a lot of ubers and i enjoyed my trips with all except one! all in all uber is great! i love to send out tips with the majority of drivers because they earn it and i think they should make more.,5,43,1,1,0,1,0,Positive,0.9221407
2 drivers made me wait for them half an hour and i was late to an important college class,1,19,1,0,0,1,2,Negative,0.99906224
very poor customer service.worst of all,1,6,1,0,0,5,2,Negative,0.9980233
"this was my first time taking g an uber, i had a great experience, great driver, great conversation nice. clean vehicle.",5,21,1,0,0,1,0,Positive,0.9996326
"driver goes to wrong place and cancel the ride for fee,pure cheating .",1,13,1,0,1,5,2,Negative,0.99862075
now days service is very poor.i don't like,4,8,1,0,0,5,2,Negative,0.99883205
"it's a good app comparing with ola and rapido,but now a days they are increasing the price due to high demand.if demand is high that is u r problem,our distance won't increase if u r demand is high,so u ppl have to charge properly.according to distance. but it's 10000000 percent better then ola and rapido,ola ppl r thinking money as tree leaves they charge 3 times more .",4,68,1,1,0,4,2,Negative,0.9977411
this is very convenient and so easy to book a ride.,5,11,1,0,0,5,0,Positive,0.99957937
"great service, at all time.",5,5,1,0,0,5,0,Positive,0.99963045
"this app is garbage, as is their customer service. i was charged $8.21 for a trip i immediately cancelled. they claim i put in the wrong pickup and dropoff location. i'm done, app is deleted and i'm going with lyft. i've had too many problems with this app and their drivers. i am editing in response to the developer. i don't want any more ""help"" from support. it's obvious you outsource and they don't speak english well enough to resolve my issue. the $8.21 was refunded, followed by another charge for $6.59. stay out of my account. i have deleted my uber account, along with payment info. keep the money you took, it's a small price to pay to be done with you people. again, your company no longer is authorized to charge my account for anything.",1,137,1,1,1,0,2,Negative,0.9978771
this is the best idea ever.,5,6,1,0,0,2,0,Positive,0.99952555
there is no option for google pay in latest version of uber app. i have updated it several times and there is no help option either in app.,4,28,1,1,0,0,1,Negative,0.9987772
only app i have downloaded and removed in span of 30 min .booking was cancelled by diver after making us wait for 15 min .then the alotted driver didn't pick and did not move from his place for 30 min. worst .,1,42,1,0,0,5,2,Negative,0.998679
so far~so good. new user.,5,5,1,0,0,2,0,Positive,0.9991636
some time app not supported properly,2,6,1,0,1,0,2,Negative,0.9987061
this app doesn't work without credit card,4,7,1,0,1,0,2,Negative,0.99724174
a little early the driver text me to let me know she was there early but she would be waiting at 12:30 to pick me up in the front i will be recommending it to all my friends know about it i felt very safe with the driver thank you laura,5,51,1,0,0,1,0,Negative,0.65798026
"i've never used uber before but signed up a long time ago. when i needed to use it immediately for a small emergency i couldn't. in order to log in, i have to show first 6 digits of a card i no longer have. no option to change card or even delete that one unless i can show what those first 6 are. what a ridiculous ""security"" feature, at least give the option to log in using a different method. support is non existent to even help.",1,87,1,1,0,0,2,Negative,0.99873
great! friendly! easy to use.,5,5,1,0,0,2,0,Positive,0.9996369
"first trip was awesome (wilson to wexford centre). return trip the first guy drove into the carpark but drove out without stopping at the drop off stop. he was really struggling when i rang him and seemed to say ""i don't know this area"" (i was having trouble understanding him and vice versa. i asked if he wanted me to cancel and he said yes. the guy who picked me up was excellent. thanks.",4,74,1,0,0,5,0,Negative,0.9949825
available very quickly in dis app,5,6,1,0,0,0,0,Positive,0.9992835
sometime few driver refuse to pic pasenger that is not professionalism. they shoud taken action.,5,15,1,0,1,1,2,Negative,0.99881977
"horrendous customer service. pray that you never have an issue and need to contact support. if you do, you'll received canned response after canned response and no resolution, not to mention a failure to fulfill the promotions they offer.",1,39,1,0,0,5,2,Negative,0.99871016
worst experience. the driver reached my pickup point very late and didn't even took the call. if i was able to give a 0 rating i would have definitely done the same,1,32,1,0,0,1,2,Negative,0.9987244
"charges are unclear and predatory. not to mention, the huge hotel i need a pickup doesn't even show up, so unable to set pickup point. no way to enter an address, or name of business. just deleting this app.",1,39,1,0,1,0,2,Negative,0.9988225
"ml mhm. the mml. mb mlmml, mhm hmmm . mb m mm mhm mom hmmm. ml. . kkmm.kmmmm. m mnn hmmm mmm mlm l",4,24,1,0,0,2,1,Neutral,0.99947816
"this is worst experience with you uber. it was my exam day, i have booked an auto to my center one guy lifted the auto and after 5minutes he called and asked where is your center i said peenya he has cancelled immediately. and another auto it booked automatically. and he called and said where is your center i replied him peenya and i have asked him whether you will come, he said he will come, i waited for 10min he has cancelled ! i got delayed by 28 minutes. uber this is pathetic service",1,95,1,0,0,5,2,Negative,0.9987224
good cab app.it's very easy to reach the proper destination quickly without any problem & without any refusal from any drivers.thank you.yours faithfully jeremy.,5,24,1,0,0,0,0,Positive,0.99952567
"their support thinks that a ""wagonr"" is a sedan and refuses to refund the extra money charged for a sedan booking where they allocated a wagon r car",2,28,1,0,0,5,2,Negative,0.9968629
timely arrival of driver and a smooth ride.,5,8,1,0,0,2,0,Positive,0.9995597
pathetic service.driver asking to cancel online payment booking and asking for cash payment.fare was showing rs-106 however after reaching fare turned out to be rs - 561. totally fraud.advise others to use ola or other transport medium.drivers acts like owner of companies.even cancellation fees was charged for driver intiated cancellation. hopeless service & team,1,54,1,0,1,1,2,Negative,0.9985668
this is a uselesss app i hate it dont use it is anti india and anti modi,1,17,1,0,0,0,2,Negative,0.99854505
excellient sevices by uber and its employes,5,7,1,0,0,5,0,Positive,0.9994293
"hai i have a account in uber currently i am using in pune, india. today i booked pool for a ride, some x person accepted and waited 10 mins after that he cancelled. they fined me with cancellation charges. again a booked for another ride and waited for 20 mins, he came to my locations not even waited for 1 min and then he cancelled with out reason. again they fined with cancellation charges. they are playing with us.they cancelled ride and fine i have to pay. i never seen this kind of service.",1,94,1,0,1,5,2,Negative,0.99855
"recently i am facing issues at my office hour, driver's location is so far from my pickup location. and drivers keep swapping the ride 4-5 times!",4,26,1,0,0,5,2,Negative,0.9990312
"only issue that i face using uber is its location😡😡 , kindly work on it.",3,15,1,0,1,0,2,Negative,0.98453856
time to arrival are always underestimated. location is rarely correct.,3,10,1,0,1,0,2,Negative,0.99910754
first time i've used uber. first time i tried to call and they cancelled but still charged me. second time driver was nice,3,23,1,1,0,1,0,Positive,0.8783563
"sabse bakwash hai,, its a disgusting cab service",5,8,1,0,0,5,2,Negative,0.9989153
my experience tonight was not good i was charged when i was not picked up then again when another driver went to the wrong place and could not find me. i need these charges refunded.,3,35,1,0,0,5,2,Negative,0.9986922
using around the world.and everything working great!👍,5,7,1,0,0,2,0,Positive,0.9993382
there is a bug when i enter my name and tap the next icon it goes back to the phone number page,3,22,1,0,1,0,1,Negative,0.9789034
cars are good drivers are polite,5,6,1,0,0,1,0,Positive,0.99943465
this is a very useful app,5,6,1,0,0,0,0,Positive,0.9995946
"worst app for food, i was loving the food delivery until the day i spent 30 dollars and got empty taco shells. that should be literally impossible to order. i feel like i was just robbed",1,36,1,0,0,0,2,Negative,0.9984028
best app in the world nice rates and all .thank-you very much for producing this app,5,16,1,0,0,0,0,Positive,0.99957556
gaved it a 1 star due to the fact you guys charged me a 4 dollar fee for waiting for a car thats suppose to pick me up at my pickup place. that car wasn't even near my place at all.,1,41,1,0,0,5,2,Negative,0.9987336
"i want to try you from morning ,is no buddy to solve my problem,then why are you running this type of cheap service . i want my money back which i paid you two time in a single ride becouse of your driver fault",1,44,1,0,0,0,2,Negative,0.998657
"i have almost w/out exception, had a++ service with each ride . if there has been an issue , i've only had to contact uber once & the issue is immediately settled . super happy with this app & uber service period !",5,43,1,0,0,5,0,Positive,0.9994137
"very bad,once we book the cab they will accept,and then they will call you about destination and cancel it i m very disappoint about this they cancel the trip,and after that the cancellation charges we have to pay😡",1,38,1,1,0,3,2,Negative,0.9987509
captcha? do you want to give upsc paper here for captcha verification. . can't even sign in. worest app. app is only to frustrate people.,1,25,1,0,0,0,2,Negative,0.9989115
friggen only stuff up if u don't have ur location on it will make ur ride u book somewhere with the same name but different state like qld no good other then that wonderful and when it stuffed up it didn't take my promo code so i could reuse it again in the ridmght location moments after,5,57,1,1,1,0,2,Negative,0.9985678
"it was quick and easy and my uber driver was very professional, thank you",5,14,1,0,0,1,0,Positive,0.99963796
to much dimand charges when need in urgent better local 🚕,1,11,1,0,0,4,2,Negative,0.9986337
very good app easy to use also very convenient,5,9,1,0,0,0,0,Positive,0.9996896
maximum time uber doesn't confirm.,3,5,1,0,0,5,2,Negative,0.9988018
its a fantastic application with awesome service,5,7,1,0,0,0,0,Positive,0.99934167
constant and unpredictable price changes for no reason. it seems the longer i have to wait the more i get charged.,2,21,1,0,0,4,2,Negative,0.9986986
worst user experience. uber has zero customer care. total waste of time,1,12,1,0,0,5,2,Negative,0.99853694
great to have this option,5,5,1,0,0,2,0,Positive,0.99925596
uber best service for passengers on the world,5,8,1,0,0,5,0,Positive,0.9994267
"excellent timing. safe, fast, and friendly!",5,6,1,0,0,5,0,Positive,0.9996903
"pricing is erratic. ""peak"" hours should be known and not sporadic when uber says its peak times. same ride, same time has been very different prices. as much as $20-$25 more",3,31,1,1,0,4,2,Negative,0.9984956
yesterday i took a ride from my hospital to my hostel which was around 56 rs the option which i gave was my card but i gave it as cash and he asked me extra money i gave him 80rs now it is shown that i have to pay 56 rs extra in the next ride. there is no way to contact u ppl. so i am posting it here. i need n immediate action. my card was not working properly and i asked him whether to give as cash and he told cash now what should i do,1,99,1,1,1,3,2,Negative,0.997581
super app in cars best and best uber my dioulge best is best only uber is best,5,17,1,0,0,0,0,Positive,0.99959
"the application is not working well like beginning, location is wong, it is expensive more than first, driver cars pad smil. and wrong distance.",1,24,1,0,1,0,2,Negative,0.998703
very good service and cheaper than others cab services.,5,9,1,0,0,4,0,Positive,0.9995505
"their driver tried to kidnap my friend. they overcharged us for a trip. pathetic, no customer support",1,17,1,0,0,1,2,Negative,0.99872154
very reliable and hassle free. the drivers are very polite and professional. thank you!,5,14,1,0,0,1,0,Positive,0.99964035
"very polite driver , quick service",5,6,1,0,0,5,0,Positive,0.99959606
"this app shows less fair amount before ride and after ride it charges higher rate than fair. also it has unupdated maps which shows wrong routes, uncomfortable, under construction, and very long routes. i am very disappointed with the service of uber.",1,42,1,0,0,4,2,Negative,0.9989079
i am not able to register my mail id,2,9,1,0,1,0,2,Negative,0.9973954
map needs improvement. otherwise great,5,5,1,1,0,0,2,Negative,0.3569937
i will never use this service again. they charge me more than what i was supposed to pay. goodbye uber. hello lyft.,1,22,1,0,0,4,2,Negative,0.9982299
good and better than taxi,5,5,1,0,0,2,0,Positive,0.9996301
"uber feels entitled to go n2 ur acct and scam monies in the guise of ""cancellation"" fees when their networs and/or monitors are down, file false reports that their ""investigating"" and some1 will call-no 1 calls",1,36,1,0,1,3,2,Negative,0.9977488
he was generally a good guy,5,6,1,0,0,1,0,Positive,0.9995078
driver cancel trips arrange fine for cancellation of trip,4,9,1,0,0,5,2,Negative,0.9988537
"disgusting and worst app ,😡😡😡can't book in time",1,8,1,0,0,0,2,Negative,0.9977781
great app with good promotional packages for driver and rider,5,10,1,0,0,0,0,Positive,0.9993419
it is affortable in certain state,4,6,1,0,0,4,0,Positive,0.9288016
it's very bad traveling experience because my traveling rate is very much more than simple taxis. ola app is better than uber app because the traveling rate should be very less.the driver is also get extra charge traveling without waiting time.,1,41,1,1,0,4,2,Negative,0.99879044
this app is awesome but the behavior of drivers are very poor they need to teach them some manners that how to talk with the client my experience with the driver's was pathetic,5,33,1,0,1,1,2,Negative,0.99899274
dont use uber services they don't have any customer support i booked a cab and the driver was not able to reach the location and he cancelled the ride and cancellation charges were charged and no one there to help out even after dropping several mails they denied and again sent only copy paste as usual reply.,1,57,1,1,0,5,2,Negative,0.99873394
customer service sucks. just give me a phone number to call. i have a problem that isnt one of your pre- canned list of issues!,1,25,1,0,0,5,2,Negative,0.99859196
must add satellite map option,4,5,1,1,0,0,1,Neutral,0.9115422
uber is helpful and i never was disappointed for using uber app!,5,12,1,0,0,0,0,Positive,0.9994235
it's good thing to use it when you haven't car and no real friends to give you them cars. there is small problems you too high about prices. i hope you fix this.,4,33,1,1,0,4,0,Negative,0.99444616
it seems very useful when u r in hurry.,5,9,1,0,0,2,0,Positive,0.9990503
"i uninstalled this app a few months back, but i just downloaded and installed it but i can't sign it again. i want to talk to with an agent but iam not getting any no.",4,35,1,1,1,0,2,Negative,0.9978529
im lost my item in uber cab and there is no details of driver,1,14,1,0,1,0,2,Negative,0.9986865
very safely and reznable rent,5,5,1,0,0,4,0,Positive,0.9994868
i've always had good service,5,5,1,0,0,5,0,Positive,0.9995369
"for the first time to use this app is so great , fast and not expensive , the app is so great and i will surely recommend it to my friends.",5,31,1,0,0,0,0,Positive,0.9995652
there charge erratically high rates now and there is no one to solve overcharge. yesterday they charged rs 477 for just 4 km distance in a city like jodhpur on a route which practically has no traffic. extremely sad state of affairs,1,42,1,0,0,4,2,Negative,0.9988005
shold be in ranchi (jharkhand) also,4,6,1,1,0,5,0,Neutral,0.97016597
the drivers always trying to make me feel bad because some may have to drive 10 to 15 miles but it won't show any that's nearby it's irritating,1,28,1,0,0,1,2,Negative,0.9989912
not avail ride after 10 pm from manipal hospital bangalore,4,10,1,1,0,5,1,Negative,0.9990349
nice to meet diver dramendra kumar nice driver very safe driver,5,11,1,0,0,1,0,Positive,0.99957234
"had a bad driver and issue is unresolved. driver would not communicate and was extremely rude, very uncomfortable trip. other drivers have been good though. can't fault the app really other than this one issue.",3,35,1,0,1,0,2,Negative,0.99868566
"soooo bad , can't find drivers & can't count the cost before ، my advice don't waste your time to download it , lyft app is better",1,27,1,1,0,0,2,Negative,0.99906844
just wanna say thank you for your awesome service. you people are doing really a great job.worth appreciating. ❤️,5,19,1,0,0,5,0,Positive,0.9995876
very bad in india always drivers cancel the trip and didn't response,1,12,1,0,0,1,2,Negative,0.9989287
so glad . quick service. anytime everywhere.,5,7,1,0,0,5,0,Positive,0.9995277
chennai uber is great. my first ride has a wonderful experience.,5,11,1,0,0,5,0,Positive,0.99917394
i have used uber on my bro phn(panasonic) but uber is not supporting my phonr sony xperia l. the moment i open uber app my phn gets off. please fix it so that i can use it.,5,37,1,0,1,0,2,Negative,0.99106807
"great for japan! i registered with my usa email and password uber account, so i didn't have to have a japanese phone number like other japanese taxi hailing apps. travelling with small children even for short walks can be hard and this app made it much easier.",5,47,1,0,0,0,0,Positive,0.99900997
they are very dependable and are very caring.,5,8,1,0,0,2,0,Positive,0.9995009
"when users are late to get on board, they're easily fined. but when riders refuse to take the trip and not cancel either, users are fined for cancelling too. riders often misuse this opportunity and i rarely get to travel to my destinations on time.",1,45,1,0,0,5,2,Negative,0.998543
good service all rate it 5 🌟 s😀😘😘😊,5,8,1,0,0,5,0,Positive,0.9994319
"i wish i could give zero stars the way i feel about this company right now. yesterday i was taking my sister home from the hospital and i requested an uber. the driver literally pulled off on me and my special needs sister after asking us to “get in on the other side.” i thought maybe he was trying to find a safer way for us to get in the car since i was helping her in on the street side. nope, he saw us then decided he didn’t want to take us. i wasn’t charged for the ride but i can’t even explain how hurt i was by this. i reached out to uber to let them know about this horrible experience and that that driver should never drive for the company again. they basically danced around the topic for thee emails, three different people emailed me and no one said anything worth saying. they said i wouldn’t be match with him again but he shouldn’t be matched with anyone at all. i deactivated my account, i will tell everyone i know to not use uber and i will try to let as many people know that uber takes the side of a closed minded driver other a loyal customer.",1,211,1,0,0,1,2,Negative,0.99437004
does it work throughout the world?,4,6,1,0,0,2,1,Positive,0.98400027
very much helpful for me (bangladesh),5,6,1,0,0,2,0,Positive,0.9984652
immediate response with a smile ok,5,6,1,0,0,2,1,Positive,0.9996247
love uber in pv quick cheap and reliable,5,8,1,0,0,5,0,Positive,0.9996284
worst app ever it doesn't work when i booked a cab i think that it was because of net issue or phone lag but when i booked a cab from other phone it is same.,1,35,1,0,1,0,2,Negative,0.99869883
awesome but should give more discounts like earlier,5,8,1,1,0,4,1,Neutral,0.8475186
driver is asking to pay extra for the ride! very bad experience.,2,12,1,0,0,1,2,Negative,0.9986841
it is very useful to me.,5,6,1,0,0,2,0,Positive,0.9991653
"cabs not available at time. some how if you get t it, driver cancel the trip at last moment.",5,19,1,0,1,5,2,Negative,0.9991567
uh i can't pay for any rides but i want uber to just have a good day for once,5,19,1,0,0,3,2,Negative,0.44852024
best sike this is the wrong sentence,5,7,1,0,0,2,1,Negative,0.9135209
"worst experience, taxi driver cancel the ride, when the ride is for shorter distance",1,14,1,0,0,1,2,Negative,0.9991291
"in kalyan , one must wait for at least 30 minutes to get uber auto. drivers either don't take booking or cancel it for no reason leaving commuters standed. ola has much higher fares compared to uber.it seems drivers accept booking immediately for ola and refuse the booking for uber.majority of drivers work for both uber and ola.so we are forced to pay higher fare to ola as uber is not easily available.",2,73,1,0,0,5,2,Negative,0.99901986
driver was awesome. great conversation on the trip !,5,9,1,0,0,1,0,Positive,0.99967515
excellent customer service. great conversation. would definitely book him again.,5,10,1,0,0,1,0,Positive,0.9996362
not working not installing problem create app,1,7,1,0,1,0,2,Negative,0.99833554
poor app that changes your pickup point instead of using the address entered. no matter how many times you enter the address uber will charge it without your consent. uber pushes longer routes on drivers than needed to increase the fare. cannot charge pickup point in many cases. end of uber rewards so there is no incentive to use uber. you are better off with lyft at this point.,1,69,1,0,1,0,2,Negative,0.99880624
very very convenient and friendly. trust them like family,5,9,1,0,0,2,0,Positive,0.9996307
great ride. very accommodating .,5,5,1,0,0,5,0,Positive,0.9996898
this is the most useless app i have seen,1,9,1,0,1,0,2,Negative,0.9920402
"flawless experience with uber, customer satisfaction is their utmost priority",5,10,1,0,0,5,0,Positive,0.99894935
sir pls improve location searching,5,5,1,1,0,0,1,Neutral,0.98648006
i just took my first rides with uber today and the experience was enjoyable met some very nice people and everything went very smoothly i would recommend using the service to anyone,5,32,1,0,0,5,0,Positive,0.99952877
wonderful i love this app in ft,5,7,1,0,0,0,0,Positive,0.99959296
the best transportation. the last two times it was great 👍,5,11,1,0,0,5,0,Positive,0.9996655
"the worst experience.i was trying to contact driver for so long time and mobile is coming switch off,and it was an emergency case for me.where your cab is suppose to come on my location in place of that driver was saying i need to go his parking area and i walked 500mtr.when i ask why ur mobile is switch off he was sying don't have network.please fix this prblm.one more thing when we make the cab wait it is chargable then what about passenger,the cab was making us await for long time.",2,92,1,1,0,1,2,Negative,0.9989201
"wonderful! our drivers was super nice , car was very clean! we were impressed!",5,14,1,0,0,2,0,Positive,0.9996306
আপনার নামে দুর্নীতি মামলা গুলো আজ শেখ মুজিবের সাথে চিরদিনের জন্য ঘুমাচ্ছে ।আপনি আবার দুর্নীতি নিয়ে কথা বলে ।,5,19,1,0,0,2,2,Negative,0.99740124
excellent service and drivers. highly recommend.,5,6,1,0,0,5,0,Positive,0.9996427
nothing much i can say,5,5,1,0,0,2,1,Neutral,0.94571924
loading loading finally not available wasting our valuable time make it much speeder,1,13,1,0,1,0,2,Negative,0.9991265
very good app download it if you are traveling or going somewhere so this app is better than the ola app that is also a app that gives you to travel somewhere but uber is best so download it not the ola app,5,43,1,0,0,0,0,Positive,0.9990741
"uber is an awesome way to get around if you don't have a car of your own, it's alot cheaper than a taxi (by almost half of what it would cost if you took a taxi). the drivers are very polite & professional as well their driving is really good. i feel safe taking an uber where ever i need to go, whether it be near or far uber is who i call & you should too. . .",5,79,1,0,0,2,0,Positive,0.9994802
can't install this app fastly it takes lots of to install,1,11,1,0,1,0,2,Negative,0.99845815
"i put in an address and uber says ride coming in 30 minutes. that is too long so i find another driver who picks me up in 5 minutes, but uber does not cancel my ride coming in 30 minutes! i cancel and tjey tell me there is a charge! terrible! fix your app! nobody needs 2 rides to the same place!",3,62,1,1,1,0,2,Negative,0.9987877
very clean car. timely and the driver was the best,5,10,1,0,0,1,0,Positive,0.9996511
"wonderful app, uber works so quickly and efficiently.",5,8,1,0,0,0,0,Positive,0.9996561
come to expectations with all services,5,6,1,0,0,5,0,Positive,0.9993457
very very happy with the service thanks so much,5,9,1,0,0,5,0,Positive,0.99959224
good way to get groceries home,5,6,1,0,0,2,0,Positive,0.9994677
cierra kept cool when a wide load semi started coming in our lane! good job.,5,15,1,0,0,1,0,Positive,0.99797994
intially this app was best for commuting. but now a days the drivers have become so fraudulent. they just keep wasting time. this app does not allow to even cancel the ride if there is drivers fault. drivers accept the ride and then asks on call about the destination . after that he says that he won't go there .he asks to cancel the ride and if we cancel then uber charges us. this needs to improve. also there is no customer support,1,83,1,0,0,1,2,Negative,0.9987966
drivers are þ the best! thank you uber from susan,5,10,1,0,0,1,0,Positive,0.9995981
"update: just learned of the data breach that happened in 2016. this reinforces my decision to not do any further business with a company whose business ethics are basically non-existent. there were problems from the start with this company and as current news stories have heralded, it's not getting any better.",2,51,1,1,0,0,2,Negative,0.99860805
uber is great and best time to ride in uber,5,10,1,0,0,2,0,Positive,0.9992337
it's so much usefull to us.,5,6,1,0,0,2,0,Positive,0.9992434
thank you for allowing me to spend time with my family,5,11,1,0,0,2,0,Positive,0.99929166
"updated yesterday and had many problems using it last night. these updates are horrible! had to uninstall twice just to get the app to work tonight, took 30 minutes! !",1,30,1,0,1,0,2,Negative,0.99840325
"i counld schedule a ride until the very last minute. and i got changed a cancellation fee. bad businesses, uber. .",1,21,1,0,0,4,2,Negative,0.9987771
"we also know the usefulness of uber by now. not much needs to be said prices are decently inconsistent sometimes and wait times can be as well. i also truly think there needs to be an option for ""do you want to converse",4,43,1,1,0,0,2,Negative,0.9765484
can we get microbus in uber?! please arrange!,4,8,1,1,0,5,1,Neutral,0.97493446
the app works very well to connect drivers and riders. unfortunately it does not allow dissapointed riders to report inconvenience to them.,5,22,1,1,0,0,2,Negative,0.84794664
"it’s been some years since uber and it’s uniquely design and fast service of getting from point a to b , has established. the concerns at early stage of its development within the transportation industry and the taxi industry in particular was at a high-level , it was forecasted by some experts that it’s gonna wipe out the taxi industry and creat hardship for the business’s that cater to them . taking a look at the overall impact that uber or lift have delivered to boost economy is vividly visual. starting from the automotive repair industry as the uber cars are in need of by applying more miles to the vehicles in fleet to the assisting the community with transportation at the time of shortages on new car dealerships .",5,130,1,0,0,2,0,Negative,0.9248334
honestly sometimes the app is good sometimes it just f's up. you need to include that a driver is doing another delivery when requesting for a ride because more than often i'll rush out my house for a driver the app says is 5 minutes away but end up waiting 5 minutes for them and consequently missing an appointment. now i've just wasted money going somewhere i can't even get into!,3,71,1,1,1,0,2,Negative,0.9984041
"it is a sincere request to process a cancellation fee from the driver whenever he cancels the ride. this booking a ride, waiting for it but in the end it getting cancelled is a huge annoyance and waste of time. so in order to reduce cancellations by the drivers, a cancellation fee must be charged from the drivers to increase user friendliness improve the quality of the app.",3,68,1,1,0,0,2,Negative,0.9979267
i pre order rides and many times they show up early sometimes 20 minutes earlier than i scheduled a pick up for.,4,22,1,0,0,5,0,Negative,0.9990018
pathetic service by drivers. they don't have any sense to talk to with there passengers,1,15,1,0,0,1,2,Negative,0.99888104
this app is wonderful i never ever seen app like this,5,11,1,0,0,0,0,Positive,0.99954754
all my drivers thus far have been great!,5,8,1,0,0,1,0,Positive,0.9986186
"i had a noncash transaction and i cashed it. but the app was showing payment pending. as soon as i complained to uber, they solved the problem in 5 minutes. thank you uber. love it.",5,35,1,0,1,3,0,Positive,0.99705076
terrible disrespectful drivers. customer service is worthless. auto generated responses that their only response is go give a 5 dollars credit for being left in the freezing cold. or being late to work. lyft is a better choice,1,38,1,1,0,5,2,Negative,0.9985044
easiest way to travel! follow live time. verification of driver. no cash to deal with. so awesome.,5,17,1,0,0,1,0,Positive,0.9994585
best ride for dhaka city.,5,5,1,0,0,5,0,Positive,0.99930596
wonderful experience riding with him,5,5,1,0,0,1,0,Positive,0.9996131
it's nice and cost is low so we enjoyed ride,5,10,1,0,0,4,0,Positive,0.9984401
i face problem with driver and i can't contact customer service by phone because my problem not mentioned in his choices,1,21,1,1,0,0,2,Negative,0.99892527
vest of time and money,1,5,1,0,0,4,2,Positive,0.99426645
ek dum wakwaja app hai book karne se koi nehi ata or jo bhi ate hain woh log sab extra charge bolke paisa lut te hain or cancle hone par humko hin cancle charges dena padta hai ek dum wakwaja app hai please is appko use mat karo please 🙏🙏🙏🙏🙏🙏,1,50,1,0,0,0,2,Negative,0.9964141
uber has solved one if the frequent problems of a human life! thanks for this innovative idea! 😊,5,18,1,0,0,2,0,Positive,0.9994205
"i've been using uber from the beginning but from the past couple of months i noticed it is over charging the customer. atleast, earlier it'll show the fare would be 1.5x or 2.0x etc but nowadays they charge a hefty amount and the worst part is customer wouldn't even know whether it is a normal charge or the surge one. apart from this customer care gives the dumbest service they always provide the generic response and couldn't even understand the actual concern. i'll only upgrade the stars when i feel these are fixed.",3,93,1,1,0,4,2,Negative,0.99856657
great experience! lost my keys! ty,5,6,1,0,0,5,0,Positive,0.983253
booked one and traveled one is different. i.e. auto number etc,5,11,1,0,1,0,2,Neutral,0.7004549
"can't cancel an order, cannot contact delivery, app is bugged and would not let me schedule the food delivery. absolutely atrocious. help section is beyond worthless. unbelievable. apparently asking the restaurant to delay the order does not help either. food app is useless.",1,43,1,1,1,0,2,Negative,0.9985469
it's make our rides easy,4,5,1,0,0,2,0,Positive,0.9990061
"frustrating ppl! u were the best. dunno what happened now .waited for my cab to arrive for 20min.after the cab arrives .just after 2.to 5 min .the time i put my slipper on the cab goes off. guess what.i m charged with cancellation fee . what kind of a steal is this!i have been using uber for quiet a long time . m serious guys .plzz correct this ,, or u r sure to lose a lot of customers!",1,79,1,0,1,5,2,Negative,0.9988788
exactly on schedule. raphael great.,5,5,1,0,0,1,0,Positive,0.9996026
lowest fare . best service,5,5,1,0,0,4,0,Positive,0.99943644
used uber for first time. all good.,5,7,1,0,0,2,0,Positive,0.9981133
my account has been disabled for months now.,2,8,1,0,1,0,2,Negative,0.9982223
not a single uberauto is available aggreeing at the mentioned price. uber is a scammer company looting it loyal customers.,1,20,1,0,1,5,2,Negative,0.9986474
it's is easy to book and travel from one place to another place in a few minutes,4,17,1,0,0,5,0,Positive,0.98314327
uber app is very good but need to improve many things.,5,11,1,0,0,0,0,Negative,0.77186286
quick and cheap and best,5,5,1,0,0,4,0,Positive,0.99949145
"re: experienuber driver mr ramesh. excellent nature& values.provided services at odd time wd utmost care & polite attitude;expert driving skills;very clean & tidy car.shared the cab with my professor,promptly dropped him at the destination after my stop wd utmost faithfulness & sincerity.he even apologised for the unfortunate eventuality of us facing many cab drivers' refusals & waiting for over half hr.truly a hero for us at the most odd hours. thank you,uber & mr ramesh driver, bengaluru,ka,in",5,77,1,0,0,1,0,Positive,0.9992531
i want free food because im marc tan,5,8,1,0,0,2,1,Neutral,0.91945964
very nice and comfortable. very nice driver thanks 😊 bless 🙏,5,11,1,0,0,1,0,Positive,0.9996977
please given.good driver or captain.because many driver demand of extra price .please given good price.,5,15,1,1,0,4,2,Positive,0.80811757
each time has been there in a minute and good rates,5,11,1,0,0,5,0,Positive,0.9993728
i find that it's unfair to not be able to cancel a ride without being charged a fee. the app will send the driver to the wrong locations. sometimes it'll say the ride is 5 mins away next thing you know it changes to 15 mins away,1,47,1,1,1,0,2,Negative,0.9982728
mene ek ride liya .or uska payment cash se kiya fir bhi mere app se pending payment dikha raha hai .muje ye clear karke chahiye,1,25,1,0,1,0,2,Negative,0.997872
as compared to ola uber price was low that's the good experience,4,12,1,0,0,4,0,Positive,0.99780303
many error in app. and payment method is so cheap. so these app is 3 rd class. plz use ola app to safe ride,2,24,1,0,1,0,2,Negative,0.84489334
ubers alsom wish they would give free rides once in awhile,5,11,1,1,0,1,0,Neutral,0.9461845
its good and come out the house,3,7,1,0,0,2,0,Positive,0.99422
great.l enjoyed my trip. god bless you,5,7,1,0,0,2,0,Positive,0.9994672
good service nothing to say try it every one,5,9,1,0,0,5,0,Positive,0.9992125
am very sorry to admit this complaint.now a days this app is not useful because no drivers(auto rickshaws and cars) are ready to accept our request if there is any traffic problems.especially autorickshaws.then what is the use of this app.please make them aware of this job.i feel pity of these guys 👦 🤔,5,53,1,0,1,5,2,Negative,0.99871826
good experience with over services.,5,5,1,0,0,5,0,Positive,0.9995408
"facing lot of issues. 1. uber drivers only want cash otherwise they cancell the trip. 2. so much cancellations after the booking from uber driver's end. 3. so poor service, take lot of time for booking. 4. in one of my ride, driver updated that i paid him less amount whereas i paid him full. its been so many days i have raised this issue in uber app but resolution still awaited. 5. no customer care to contact for the issues. 6. in another ride, they charged extra after completing the trip.",1,92,1,0,0,1,2,Negative,0.9989981
service quality is deteriorating and customer care sucks. not a fan of uber anymore.,1,14,1,0,0,5,2,Negative,0.99868315
amazing service with reasonable price 👌,5,6,1,0,0,4,0,Positive,0.999645
this is better than rapido and ola apps 👍,5,9,1,0,0,2,0,Positive,0.9996475
bad service .high rates.rude captains.so disappointed 😡,1,7,1,0,0,5,2,Negative,0.99867344
the app needs a some serious word. the driver was impeccable,4,11,1,1,1,0,2,Positive,0.99828005
it is a good act for serving humanity,5,8,1,0,0,2,0,Positive,0.9992873
"texts at every stage so we knew where the driver was. easy to use app. didn't accept cash although i wanted to pay via cash.driver on time, kept us informed and got to airport quickly. first time user, but will use again.",5,42,1,1,0,3,2,Positive,0.9991774
nice app fast pick up,5,5,1,0,0,0,0,Positive,0.9996276
all drivers canceled the trip at emergency situations,2,8,1,0,0,5,2,Negative,0.9991315
awesome thanks for letting me drink and not drive,5,9,1,0,0,2,0,Positive,0.9988979
"uber drivers seem to think that as long as they turn their hazard lights on, they can park in the middle of busy streets and block traffic. these cars are constantly disrupting traffic in seattle.",1,35,1,1,0,1,2,Negative,0.999019
"very nice app, am loving it",5,6,1,0,0,0,0,Positive,0.9995515
soo hard too use and so many difficalities,1,8,1,1,0,0,2,Negative,0.9990508
so fast and my driver was well behaved and super kind.thanks to him,4,13,1,0,0,1,0,Positive,0.9995701
there should be an option in feedback whether the cab/moto executive is following traffic signal or not and whether he/she is following traffic rules properly. otherwise application and services are good,3,31,1,1,0,0,0,Neutral,0.9570956
booking option not coming. any body can help,1,8,1,0,1,0,2,Negative,0.66096765
"very bad service. no way to contact uber in any way, my ac got disable without any reason and there is no way to make it login.",1,27,1,1,1,5,2,Negative,0.9987902
great service only thing ac needs to be improved in all car as driver sometime not comfortable to start ac.,5,20,1,1,0,5,2,Negative,0.9979747
"smile when we got down, very pleasant right",5,8,1,0,0,2,0,Positive,0.9993598
waiting time is too long and trips get cancelled and the drivers doesn't accept at all regret downloading it,1,19,1,0,0,5,2,Negative,0.9988882
super fast pickup i'm very impressed,5,6,1,0,0,2,0,Positive,0.99958485
it's very good experience with uber.,4,6,1,0,0,2,0,Positive,0.9989447
it's very very good app,5,5,1,0,0,0,0,Positive,0.9991425
you are genuine with the price keep it up together everyone should win win,5,14,1,0,0,4,0,Positive,0.99919814
uber best then other ride,5,5,1,0,0,2,0,Positive,0.9995479
good driver reached inn time good driving,5,7,1,0,0,5,0,Positive,0.99962246
good driver arrived as per demand time on station.,5,9,1,0,0,1,0,Positive,0.9992193
better than buying a car.,5,5,1,0,0,2,0,Positive,0.99958545
very professional. uber has never failed me.,5,7,1,0,0,2,0,Positive,0.99947804
szzzszsae saw scars a as add asxx add,4,8,1,0,0,2,1,Neutral,0.97379774
i have experienced very friendly and professional drivers!,5,8,1,0,0,1,0,Positive,0.9995664
i would like this app of i could use it. or doesn't adeptprepaid cards for those of us who are in situations where we can get bank cards,2,28,1,0,1,3,2,Neutral,0.9056822
"what a joke. tried this in philly the other day, rates are absurd! i love how the ceo is running his little campaign on tv about how great uber is and how it's getting better. ummmm let's start with the basics and lower the price. it should not cost $50 to travel less than 10-15 minutes away, that's ridiculous. the only thing getting better is the fancy ceo's bank account. dunno if lyft is any better but if so i would recommend that instead.",1,84,1,1,0,4,2,Negative,0.99867153
great for people who can't drive,5,6,1,0,0,2,0,Neutral,0.9673162
when i am opening the app it is showing that the google play services are updating for last 2 days. please help me out.,5,24,1,0,1,0,2,Negative,0.9922557
safe and enjoyable journey with uber,5,6,1,0,0,5,0,Positive,0.99884355
i have 3 cars when i do choose to ride share its definitely with uber. thanks rick from guam 🇬🇺,5,20,1,0,0,2,0,Positive,0.99910635
i thankfull to the driver very caring driver,5,8,1,0,0,1,0,Positive,0.99937135
worst app i have. not seen like this app i have paid extra money to the driver and i have raised a complete it it was not resolved,1,28,1,0,0,0,2,Negative,0.99817526
"i am reducing my app rating not because there is a fault with the app per se, but there is no way we can communicate with uber or give feedback via the app. i use uber for professional purposes, the invoice which is emailed in unprintable which is required for reimbursements. it would be better if you email a one pager pdf which is printable instead of that monstrosity you do.",2,71,1,1,0,5,2,Negative,0.98703605
good for moving around town,5,5,1,0,0,2,0,Positive,0.99880314
easy to use & it works,5,6,1,0,0,2,0,Positive,0.9995584
please let the driver's aware of knowing some few more languages. soon please provide the uber services in all over india some area's like tamil nadu and andhra pradesh,5,29,1,1,0,0,2,Neutral,0.99656564
"very professional, keep up the great service",5,7,1,0,0,5,0,Positive,0.9994517
this all provides one of the best customer services i have encountered,5,12,1,0,0,5,0,Positive,0.99946135
"when i used uber for my first trip, it worked perfectly. now i try to get a ride and it says that i have an outsoutstanding payment and i don't know how to pay for it. how do i pay for it and get it to work again!",2,48,1,1,0,3,2,Negative,0.99712366
"driver location lags badly, otherwise the app works good",4,9,1,0,1,0,0,Negative,0.9984176
may reduce waiting time a bit.,4,6,1,1,0,5,1,Neutral,0.9739993
"now a days,the fares are high.u may be having varied reasons,but not to the customer satisfaction.thank you for you support to customer.over all uber is good to customer .pl.look in to fares.",4,32,1,1,0,4,2,Negative,0.9966953
"awesome service and reliable, friendly service!",5,6,1,0,0,5,0,Positive,0.9995697
"although its a very useful app, i use it in multiple cities in pak, in uber go when you book the ride it shows ac ride but car comes without ac itz hilarious in summers, i have faced this problem many times. kindly improve it. . thank u.!",4,48,1,1,1,5,2,Negative,0.89249474
there is no perfect policy for fair it has started looting now a days.,1,14,1,0,0,5,2,Negative,0.998892
this uber app help to move places,5,7,1,0,0,0,0,Positive,0.9992436
good app for traveling .,5,5,1,0,0,0,0,Positive,0.9996687
no ads. atleast no nuisance ads.,5,6,1,1,0,0,2,Negative,0.8983752
i am paid extra cash 400 reply me,1,8,1,1,0,3,2,Negative,0.997526
it can take u place to place in no time and u don't to worry about being late. it can become really handy if u are travelling from one country to another and u don't have a car,5,38,1,0,0,5,0,Positive,0.9973296
this is good for ride,5,5,1,0,0,5,0,Positive,0.9995571
pay the employees more. they're worth it.,5,7,1,1,0,1,1,Negative,0.77751255
"not good and very bad, if the trip was cancelled by the driver customers are paying the cancellation charges.",1,19,1,0,1,3,2,Negative,0.9986008
it was great very helpful man,5,6,1,0,0,2,0,Positive,0.99968815
worst expereince at kolkata. like every bike driver ask for extra money.are bhai jo app me dikhate ho wo charges liya karo na lutt macha rkhi h.😡😡,1,27,1,0,0,1,2,Negative,0.99875677
good. driver comes with mask.,5,5,1,0,0,1,0,Positive,0.9988462
"viaje perfecto: punctual, rápido y seguro.",5,6,1,0,0,5,0,Positive,0.9995395
"very friendly, informative of the city, punctual.very nice.",5,8,1,0,0,2,0,Positive,0.999627
uber is the best. a real lifesaver,5,7,1,0,0,2,0,Positive,0.9996106
cannot register with this app,1,5,1,0,1,0,2,Negative,0.7087255
plz add the feature of booking multiple ride.,4,8,1,1,0,0,1,Neutral,0.82259834
uber is far better than any other taxi apps. it has such low priced services i am very happy to use it. this app deserves 5 star. well done!,5,29,1,0,0,0,0,Positive,0.99946195
good app for getting car rides fast,5,7,1,0,0,0,0,Positive,0.9995741
i 've got my money cut unnecessarily and i have provided documents and screenshots as proof. it's been more than a one month and there is no proper action taken. please go through my account's help section and resolve my issue. there is no customer care facility to talk to. review : waste of time and money with uber.,1,59,1,1,1,0,2,Negative,0.9988356
"today i had forgot my phone in the uber.wishing you a happy new year of peace, love & contentment, more prosperous than the last🙏 සාමය, ආදරය සහ තෘප්තිය පිරි, පසුගියාවට වඩා සුභදායී නව වසරක් වේවා🙏 புத்தாண்டு அமைதியும், அன்பும், மனநிறைவும் நிறைந்ததாகவும், கடந்த ஆண்டை விட வளமானதாகவும் அமையட்டும்🙏 when i called the driver he returned my phone to me. this was very great indeed. hats off to this driver for honesty. i'm so grateful for his",5,73,1,0,0,5,0,Positive,0.9991215
"i've been trying to delete several different payment methods that have expired for years now. the only thing that happens when i try to delete them is the app will crash lock up and leave me hanging. and why can you not reserve a ride with google pay? there's no reason for that. so when you refuse to reserve my ride with google pay, i have to scroll through all of these expired credit cards. the app knows they're expired. why can't i delete them?",1,85,1,1,1,0,2,Negative,0.99879766
great app. thanks for everything!,5,5,1,0,0,0,0,Positive,0.9996413
always have met with good drivers 90% time drivers pick up on time.,5,13,1,0,0,1,0,Positive,0.9992663
i am new but learning fast,5,6,1,0,0,2,0,Positive,0.9866724
"very nice, clean vehicle. promptly arrived and got me directly where i needed to go. greatly appreciated",5,17,1,0,0,5,0,Positive,0.9996611
simple.easy to use. much cheaper than a cab,5,8,1,0,0,4,0,Positive,0.999443
my driver was timely and professional. great service!,5,8,1,0,0,5,0,Positive,0.9996697
very very very very good app for travelling and the food was yummy they given two plates curry without asking and taken the price of 1 plate only that so much thing happened with uber eats you ask for 1 they will give you two but if you ask for 2 or more they will give 1 as it is there statergy.,5,62,1,0,0,2,0,Positive,0.97174174
i'm on holiday in the us and this has been a god send for getting around. so simple to use!,5,20,1,0,0,5,0,Positive,0.9994572
hi i'm driver of uber,5,5,1,0,0,1,1,Neutral,0.9955664
makes traveling around do easy,5,5,1,0,0,2,0,Positive,0.9989466
very affordable and quick service.,5,5,1,0,0,5,0,Positive,0.9996253
cant schedule a ride without an error message coming up,5,10,1,0,1,0,2,Negative,0.9984989
amazing app and always on time love this app🤩🤩,5,9,1,0,0,0,0,Positive,0.99968624
mashallah very very nice 🌹🌹🌹👍👍👍 i love uber.,5,8,1,0,0,1,0,Positive,0.99965274
"getting a ride is difficult, getting it quick is impossible. quality of cars and service is unacceptable.",1,17,1,0,0,5,2,Negative,0.99905115
uber has saved my life tonight,5,6,1,0,0,2,0,Positive,0.99861
"uber is costing more than ola on average, may be by 20% as per my abstract calculation. with ola you know how much you will pay prior to embarking on ride while with uber you come to know only after the end of ride according to what computer reading is on mobile phone of the driver. it can be double or 130 to 150% the cost compared to ola as has been paid by me in recent ride with uber. can you kindly explain as to why. thank you.",1,89,1,0,1,4,2,Negative,0.9884328
it is the good experience with uber happy to use it,5,11,1,0,0,5,0,Positive,0.99950707
it was a great experice,5,5,1,0,0,2,0,Positive,0.9994779
more helpful at night time travel at cochin,5,8,1,0,0,2,0,Positive,0.9921509
always getting me where i need to go when i have no ride! 😁,5,14,1,0,0,2,0,Positive,0.9992066
uber ! love them good going team,5,7,1,0,0,2,0,Positive,0.9995596
he is so good and safe and very fast,5,9,1,0,0,5,0,Positive,0.9996594
"gps location sucks badly. i mean reeeally, really bad. every time i enter a precise location or put the pin on the map exactly where i am, the driver will come and wait 2-3 streets away.",1,36,1,0,1,0,2,Negative,0.99887687
i just received a email saying i was not wearing a mask while on a trip. i always wear my mask while in public.,2,24,1,0,0,2,1,Negative,0.6642596
"server crashes and cannot pay through upi, and cannot switch payment modes as well, so i have to pay via cash and later it tells me to pay the driver via upi. absolutely useless app.",1,35,1,0,1,0,2,Negative,0.9988329
a good app. easy booking fantastic service. but un availability of cabs at certain times when are along with 5,5,20,1,1,0,5,2,Negative,0.79358405
comfortable drive experience and driver behavior is gud . 😊,5,10,1,0,0,1,0,Positive,0.9995121
"i absolutely love uber service. fast, and friendly service.",5,9,1,0,0,5,0,Positive,0.9996049
"charm to use this app. finer drivers than ola, better service. really love it",5,14,1,0,0,0,0,Positive,0.9995652
"i reported a bug to the developer, but got a response that ""this email address is not monitored"". not helpful.",1,20,1,0,1,0,2,Negative,0.99807703
i'm not able to retrieve my account which has been blocked from past two years. don't know why this has happened. trying to reach customer support but not able to contact after writing so many mails to uber. very bad customer support. i was a loyal and regular customer to uber. had to use my friend's uber account to book cabs since my account was blocked.,1,66,1,0,0,0,2,Negative,0.9988373
i font like this app just go to careem,1,9,1,0,0,0,2,Positive,0.95418286
it's true it's damm true,5,5,1,0,0,2,0,Positive,0.9988858
i am unable to use upi as payment method. there is no option for this.,1,15,1,0,1,3,2,Negative,0.9966749
sometimes bad but almost excellent,5,5,1,0,0,2,1,Neutral,0.3762369
very useful for someone like me that doesn't know how to drive. also helps my wife and i save gas.,5,20,1,0,0,2,0,Positive,0.9986053
always a great time in a surprise as i ride with uber because i always keep them on their toes as well as they sneak up on me because they are so fast,5,33,1,0,0,5,0,Positive,0.99910444
bit pricey but great app for when you need it,5,10,1,0,0,4,2,Negative,0.52915806
"i never used uber ,today i sued the service and had a positive experience and will continue to use this service when i need. keep up the good work 👍",5,30,1,0,0,2,0,Positive,0.9991055
"very good service, i am a regular passenger of uber. i'm happy",5,12,1,0,0,5,0,Positive,0.9995111
"nice, both the times the rickshaw driver was prompt on time. keep up the good work and continue to work asxa team for a better future.",5,26,1,0,0,1,0,Positive,0.99950075
i̇stanbul'da şoförlerden küfür ve hakaret dinlemek istiyorsanız doğru adres. o da bulabilirseniz. %90'ı dakikalarca bekletip çağrıyı iptal ediyor.,1,18,1,0,0,1,2,Negative,0.9986198
bad experience. drivers cancel rides as per their convenience and uber takes cancellation charge from me.,1,16,1,0,0,1,2,Negative,0.9987301
"summary: quality of uber service has deteriorated significantly due to a useless and incompetent support staff that is unable to provide you with any protection or accountability for drivers. update: uber has replied to this review suggesting that i use their contact form, demonstrating that they haven't even read this review. using the contact form, as suggested by uber in the reply, predictably produces nothing but the same canned responses from earlier. i was finally able to get this issue resolved by contacting uber on twitter. however, the effort required was way too much. now i've run into another issue and uber support remains as useless as ever. original review: uber used to be good. it ensured quality of service through a quality complaint handling system. unfortunately, over the years, the complaint handling system has gone from good to bad to useless. now, if you complain, they will not respond for days, and when they do, they will only say that they are looking into the issue. then they will silently close the complaint. further complaints on your part will only be met with random cookie-cutter replies that have nothing to do with your complaint.",1,195,1,0,0,0,2,Negative,0.9984236
"best drivers, polite and always on time",5,7,1,0,0,1,0,Positive,0.999595
my experience with uber is pathetic and bad. captains misbehaved wd me and insulted me. i have mentioned it also in complain.,1,22,1,0,0,5,2,Negative,0.9980458
i am being charged for a ride that was asked to cancel by the driver and the second ride i booked was actually to cost 39rs but after reaching the destination it showed a toal of 77rs and know i am not able to use the app because of same problem.,5,51,1,0,0,3,2,Negative,0.9985024
not easy to use at first,1,6,1,0,0,0,2,Negative,0.9985933
a very friendly and responsible driver,5,6,1,0,0,1,0,Positive,0.9996562
cant move android version to sd card.,1,7,1,0,1,0,2,Negative,0.99873275
drivers friendly and knowledgeable about local ins & outs. where and where not to go etc.,5,16,1,0,0,1,0,Positive,0.99874663
manuel was a safe and extremely nice urber driver.,5,9,1,0,0,1,0,Positive,0.9995937
"very nyc app, attractive offers etc",4,6,1,0,0,0,0,Positive,0.99961036
"perfect service. recommended strongly to use thos service , very safe with very friendly drivers . 👍 😀",5,18,1,0,0,5,0,Positive,0.9996512
overall great. good cars and decent drivers,5,7,1,0,0,1,0,Positive,0.9996203
great but price card very high,5,6,1,0,0,4,2,Negative,0.99722856
i had very bas experience with uber. drivers keep on cancelled my ride which is really vey worst when we are in a hurry to reach some place.,1,28,1,0,0,1,2,Negative,0.9989242
we canot login it the new version of uber have many bugs,2,12,1,0,1,0,2,Negative,0.99628794
easy to use and reasonable price for travel,5,8,1,0,0,4,0,Positive,0.9994703
can arrived at the time,5,5,1,0,0,5,0,Positive,0.99719524
he was very pleasant and got me to church on time.,5,11,1,0,0,1,0,Positive,0.99951243
"no more dependency upon local cabs.with uber, travelling has become hassle free and cheap😉",5,14,1,0,0,4,0,Positive,0.998293
"absolutely useless app, your driver's and valets accept and then cancel because they don't want to go to the location, i have never had such bad experiences before. what's the point in running a company if your people do not want to do their duty. on top of that after replying to the form they send the same issues continue to happen. deleting this app immediately, never downloading again.",1,69,1,0,0,5,2,Negative,0.99888164
smooth journey with mr. kamlesh kumar. with safety,5,8,1,0,0,1,0,Positive,0.998879
"this app deserve 1star only. no on time pickup, drivers charging extra amount, no refunds, app working slowly ,not showing booking option.i suggest to uninstall this app",1,27,1,0,1,2,2,Negative,0.99877936
very bad experience i am booking timing 6.30pm driver comes to pick up location8.29pm why i'm paying penalty,1,18,1,0,0,5,2,Negative,0.9987538
uber is a good one,5,5,1,0,0,2,0,Positive,0.9995173
whenever i download this app from last 1month it says my account is deactivate. i don't know wat is the reason? then wat is the use of this app in a market when it cannot used by me,1,38,1,0,1,0,2,Negative,0.9968816
why cant i download uber?,1,5,1,0,1,0,2,Negative,0.99862826