ReClass/data/raw/uber_reviews_sampled.csv

1	review	word_count	rating
2	bhe**odo tumhara 1 bhi driver nhi ata, or jab ham cancel krte h to next ride m hmare hi paise cut te.,😤 ma ch********	24
3	does not work. will not get past the address screen. just updated it and restarted my phone. last thing i expected is that one time i need it, the app craps out.	32
4	pathetic service. their payme t option via upi does not work.it has happened multiple times that i paid via upi but it shows as unpaid.their help service is also pathetic. no responses from the customer care for days. i have stopped using now.	43
5	*the worst customer care and worst transportation app in sri lanka because of it's staff service. *uber service in sri lanka is a shame to uber technologies, inc. *i expected better service because it's international service but in sri lanka it's better to use local transportation services than using uber! uber!	51
6	guy was excellent give him q raise!	7
7	poor service provider company, i have an error while booking the cab. i have reported it to customer care , it's been one week but till now they have not resolved the issue. the only response i get is " we are solving issue, we are working on it "	50
8	this app did not let me schedule a ride for the next day. i've tried 5 times, all no good. i added my visa debit card information correctly. when i tried to schedule a ride, i first got an error saying that my payment wasn't accepted and that i should try again or edit the card. i bought a walmart visa debit card, registered it so that i could make online purchases. when i tried that card, payment would not be accepted. awful app! i ended up using lyft app and scheduled a ride the first time i tried.	99
9	worst app.always high prices and drivers always deny. if they accept they will just keep you waiting, waste your time and then cancel the ride.	25
10	ac not worked, driver call the whole journey	8
11	i think ola is best	5
12	when it comes to rides, they're great, but when it comes to food delivery, they're terrible with communication, and help when you need it. i've had my food stolen, and was still charged for it, and to get in touch with someone, is impossible, the app just takes you around in circles. oh yeah, i was never refunded for my food they stole either.	64
13	am using note 3 samsung. every time this app nt wrkng. only shows map	14
14	حرامية زفت ضيع وقتى واخد الطريق الطويل عشان يضاعف التكلفة. ركبت من النزهه لمدينتى وداني العاشر وبعدين مدينتى تطبيق زفت	20
15	worst ever experiance . driver came at pickup point & asked 100 extra . he cancelled my ride after refusing to pay extra amount.	24
16	too expensive dont know why and whenever you really need ride, you are not gonna get it ever. edit: application is still behaving same and seems useless.	27
17	there was no trip .hanumant driver had cancelled it.its entirely list of my time and felt bad.	17
18	terrible service first the driver accepts the request after a few minutes they call and ask for the destination then they cancel the ride and some times few drivers don't even cancel the ride not even allowing us to book other cabs, n when we are in a hurry this wastes a lot of time	55
19	uber is taking my money every month for no reason and idk why. i give this 1 star. i'm unpleasant.	20
20	خدمة سيئة / أغلب السواقين معندهمش مهنية أبداً . اخر موقف حصل طلبت واحد جالي و مشي من غير ما اركب و حسب انه انا ركبت معاه و بعدها لقيت مكتوب في الابليكشن اني لازم ادفع فلوس الرحلة وانا اصلا مركبتش معاه! مفيش ضمير اقسم بالله	46
21	this app sucks on android. i hate it.	8
22	atenție! șoferii uber utilizează o nouă metodă de înșelăciune: preiau comanda, parchează la distanță și așteaptă anularea cursei de către client pentru a încasa taxa de anulare. am întâlnit un astfel de șofer care a fugit când m-am apropiat, deși eu nu am anulat comanda. uber trebuie să acționeze pentru a proteja clienții și a asigura un serviciu sigur și transparent.	61
23	server crashes and cannot pay through upi, and cannot switch payment modes as well, so i have to pay via cash and later it tells me to pay the driver via upi. absolutely useless app.	35
24	becareful with uber they charge me 5 dollars for the driver canceling. if i canceled the ride fine but the driver. and they go back into your account and charge u waiting fee when the driver went to the wrong location. that dont make no sense.	46
25	i gave the uberx driver jose 1 star because his car smelled like piss he turned on the heater which made it worse there isnt a number to call uber to make a complaint this company is a rip off uber charge me 80. for a cleaning bill. this drivers car was not clean i was gagging through my mask .this uber driver looked like he rolled out of bed .lyft is better then uber	75
26	if the driver cancelled the trip and he run away so why should i pay charges or pay the cancellation fee.? in my app showing i have to pay the charges for cancellation but infact the driver him self canceled the trip and run away i waited for 30minutes also worst service and for that i have to pay.?	59
27	google pay payment option is not coming	7
28	i was unjustifiably charged a "mess" clean up fee by my driver for leaving an insignificant amount of gravel left behind by my shoes.	24
29	worst experience with thia app. ola is much better than uber.	11
30	not safe! one of the drivers was upnormal and rude. we stoped the trip and leave the car immediately. he dropped us and drove too fast he was about to hit someone! and many times i found the driver and the plate of the car are not the same as they are on the app and he told me that he chenged the car with a friend! what is that?! absolutely not safe!	73
31	no availability of cabs in areas	6
32	third class service, 1 /1 hours waiting auto, car	9
33	i forgot my password and email id so i cant sign into my account, when i click on forgot its asking for email. i cant understand one thing that when i have registered my mobile nmbr, it should give otp for sign in.	43
34	uber was good. now when you have an issue. a robot chat helps you on the app. unless you pass all of the pre-requisites in the support algorithm, you won't receive a refund for faulty or bad services. if you reverse the charge. they will cancel your account. bunch of degenerate white collar thieves.	54
35	horrible experience with uber every driver simply denied the ride due to two bags of luggage,this was because cng fittment into the vehicles thus occupying the luggage space by cylinder. why should i suffer and waste my time for waiting the ride and should be simply denied by the drivers. giving 1 star just because ther is no option for negative marking had there been i would have given -10	70
36	worst app , couldn't found a single auto driver nearby me	11
37	not yet working we could not login wast off time stupid app. again not able sign for this uber i think purpos fully ur trouble to a custumer all stupid question for login. not supporting properly.	36
38	just now riding to bandra terminus, while booking it showed fare of 639, once i boarded the cab it says rs 739. a very poor service by uber.	28
39	uber you are appalling! i booked a pick up for my partner this evening, price was $42. less than a minute from pick-up (at 11.15pm) the driver (whose name is hayder, accred. #618657) cancelled the fare. you prices then surged to over $100 and hayder was suddenly nowhere to be found. you stranded my partner late at night, what the hell is wrong with you?! how dare you accept a fare only to abandon her at the last minute?! and you make it impossible to speak to anyone about it. you are foul!	93
40	the worst response from all drivers whenever we try to book cabs. no one is accepting the ride despite waiting for 20mins from prime location of hyderabad	27
41	uber in kolkata is really pathetic and unprofessional. they always ask for drop location. what's the point of an app cab if driver needs to check whether he wants to go to a particular destination or not. also none of the drivers switch on the ac. you have to request them for switching on the ac. that's too unprofessional. coming from mumbai can feel the unprofessional difference.	67
42	i cant place order .everytime.it shows invalid payment .when contact customer service they only say they cant help it	19
43	there is no customer service number where you contact these guys and resolve your grievance. you are left hanging and they charge you inappropriately if you cancel because of long arrival time.	32
44	i requested a ride from one city to another. after waiting for 15 minutes, some lady picked up my ride but after asking where im going, she canceled on me. so why are these drive driving around when they wont even go to another city like 20 miles. i really needed to be there but uber bs i couldn't go.	60
45	have been mailing them about the account being banned when i changed my number on the same phone. no response from the customer care team for a long time now.	30
46	pathetic services from uber devs, even if we have an available cab driver standing next to us it will book one from a distance of atleast 10 mins away. no customer service team to ask for assistance and in app support is dumb automated. just want to file a legal lawsuit against them for wasting my time.	57
47	this app so cheap and not even login	8
48	can't go lower than a 1 star.	7
49	the new feature where the cab can be shared is the worst. and beside that you can only choose seats for just 2 persons. what if we are more than that. cab takes so much time reaching to us. what if we are in a hurry and we have booked a cab so we can reach at our time but in sharing basis we need to compromise with our time for other passengers. worst feature ever !	77
50	hated it. driver denied to go to my destination coz he had to go to somewhere else. then app stopped working. damn on those service providers.	26
51	updates make it more and more unstable. map accuracy is getting weaker and weaker	14
52	verify issue 🙄🙄 bhoot time le rahaa hein start hone mein	11
53	a poor service. driver's didnt pickup on time. as well as they also didnt pickup my phone . i faced this prb so many time. .	26
54	this app is eating more than 50% of my battery within 30 minutes after a full charge. i have reproduced this a number of times. and hence saying this with 100% surety.	32
55	app is good, but service is pathetic. uber 2w keeps on canceling rides. so don't depend on them.	18
56	third class cheater. exploiter.lootera app	5
57	phly payment kuch or hoti hai jab ride in krty hain phir change kr daity hain mery sath kayi bar aisa kia hai ghatia app i hate this	28
58	stop letting drivers just canceling trips for no reason, they need sacking	12
59	sreenu,bhasker,maddiletty these drivers r calling nd cancelling the rides nd mamy more nxt time if thy do i gonna comment on this,sreenu is very bad one please uber take them out of this other wise u gonna loose ur customer he was talking on phne while driving nd he didnt kept change nd arguing with us his call wàs important then customer,	62
60	no drivers picking up for cards. some accepting and cancelling at last moment when it is a card payment. awful service!	21
61	was having an issue with booking my ride	8
62	poor set up. i cannot complete set up because a 2fa code is needed. horse is before the cart. i need the uber account completed before adding it to my 2fa app.	32
63	all the drivers want to go to rashtrapati bhavan because they are so good looking and treat themselves like a king. no one wants to go to east delhi because they have to swim to cross the yamuna.	38
64	worst user experience. uber has zero customer care. total waste of time	12
65	doesn't useful when cabs needed, these cab drivers are not at all interested in taking rides	16
66	worst customer care service they app stole my 140rs and not even replying	13
67	got a driver drop me off 2km away from my destination with some lame excuse and payed full price, currently can't use the app because i need to pay 16€, on another trip a driver didn't pick me in my location, canceled and i was charged for it, better use bolt	51
68	drivers use to cancel the trip and says that your location is in very interior and i can not come there	21
69	the new update sucks.the old version of the app used to show the live movement and accuracy was high. the new update had made app to crash some times and doesn't show exact location of the cab, need to open the multiple times to see the exact location.	48
70	supirnya gak ada yang bener	5
71	constantly having bad experiences with drivers. i'm sick of it.	10
72	my experience with uber is pathetic and bad. captains misbehaved wd me and insulted me. i have mentioned it also in complain.	22
73	i have booked cab from thane station to malvani malad cab was booked but at the end driver cancelled the ride from there side he said(mujhe mira road tak hi jana hai tu mai ride cancel kar raha hu) but the cancellation charges applied on me that is 25.74rs the driver name is rinku ravi raj.if your driver cancelled the ride then why should i pay for it that's pathetic.	70
74	fare was get up by 80 to 100 rupees after the complete ride. cheater uber	15
75	this app is garbage, as is their customer service. i was charged $8.21 for a trip i immediately cancelled. they claim i put in the wrong pickup and dropoff location. i'm done, app is deleted and i'm going with lyft. i've had too many problems with this app and their drivers. i am editing in response to the developer. i don't want any more "help" from support. it's obvious you outsource and they don't speak english well enough to resolve my issue. the $8.21 was refunded, followed by another charge for $6.59. stay out of my account. i have deleted my uber account, along with payment info. keep the money you took, it's a small price to pay to be done with you people. again, your company no longer is authorized to charge my account for anything.	137
76	uber rewards is dead. now you must pay $10/mth extra for benefits!	12
77	😡😡 worst app very bad experienc👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👋👋👋	6
78	wouldn't let me cancel, uber is scamming. i booked a ride on accident and went to hit cancel within 3 seconds. it wouldn't cancel, tried to get my driver to cancel, she couldn't. restarted the app 10 times, restarted my phone, uninstalled and reinstalled-- nothing worked. poor driver couldn't do anything. uber is trying to take my money for an accident. their help section is terrible, no customer service available. and now it keeps assigning me different drivers.	78
79	showing 10x price and even vehicle not available.	8
80	worst apps. unable to open account. worst security check. go to hell	12
81	worthless. can't get an estimate unless you give your phone number and create an account.	15
82	الشركة بقت تتكبر ع العملاء😔💔	5
83	truly horrible experience. the driver asked to pay by cash on a non cash trip and despite paying full amount in cash and informing uber immediately even after 5 days the app is showing pending charges and again i had to pay the same amount again in online to clear the outstanding amount to book the next ride. despite repeated escalation still they are not refunding back and are saying they can't check that from driver! super horrible. never expected this from uber.	83
84	unauthorized charges to my account! i was charged a whole 20 dollars for a 5.89 ride! uber then sent me a fraud notice about unauthorized charges. they said they would refund me 14.62 plus a dollar tip i gave! but when i checked my bank account they had charged me 14.62! unbelievable. shame on you uber! i will never use this app again.	63
85	i don't understand why is this app not letting me link my paytm account!? it shouldn't keep on asking me to add money in my paytm account and rather directly link my paytm account to it! neither does it let me link my debit card to it! absolutely disappointed!	49
86	the driver half way while arriving cancelled the trip and i am being told to pay for the expenses it took to come for the half way 😡	28
87	dnt even deserve a star. trying from many days to login but unable to do it. tried from many numbers too. at first i was not receiving otp and then now after few days receiving otp but unable to login. spoiled my whole mood	44
88	every time i want to request a ride i have to remove the app and download it again as it's always pending on the last ride and refuses to refresh the app	32
89	the app keeps saying that i need to add a credit card to verify my account? once i do, it still doesnt work? i have been using uber for over 3 years and it has worked well up until now. i have tried contacting customer service through the app but their only answer was that i should wait. i did, i uninstalled the app in early may and tried again this week, end of june, and it still keeps saying the same thing. i dont know if im just unlucky or if im not the only one but it needs to be fixed	103
90	wrote a review recently about the difficulty if getting cabs in the past couple months and soaring prices (claiming there is a surge fee even during very dead, non-rush hour hours). recently, it's been happening as such that everytime i book a cab, even if we follow the exact same route, the price i have to pay at the end is so much higher than the initial stated amount! uber please! what is happening?	74
91	i have book my cab for my family to drop home and the driver took a long route even though i have paid him advance and extra too, my home location is permanent for the past 2 years and haven't faced any problem for multiple rides but last driver looted my family saying i have book the wrong address for which i tried to complaint but received no response thank you for the service for the past 2 years its time to say good bye.	85
92	bhi itni buri service ho gai hai uber ki sach a bad app hala ky kuch 1 sal phly bht achi thi service	23
93	you bring political issues about saudi we delete you.	9
94	uber is a horrible company. you should use a different service.	11
95	they mostly do fraud in anyway	6
96	this app is stupid app	5
97	recent update made map feature disabled in honor 7x	9
98	this is the most useless app i have seen	9
99	uber is costing more than ola on average, may be by 20% as per my abstract calculation. with ola you know how much you will pay prior to embarking on ride while with uber you come to know only after the end of ride according to what computer reading is on mobile phone of the driver. it can be double or 130 to 150% the cost compared to ola as has been paid by me in recent ride with uber. can you kindly explain as to why. thank you.	89
100	sir,i did''nt travel from harrington road to west saidapet.driver name:babu.but you have charged rs.45/- for the trip.kindly revert it and do the needful.fornot travelling why should i pay?	28
101	last night was my first, and likely last, use of uber. hailed a ride after a concert, and first driver canceled before getting to me. had to hail a second, who was awesome, but i noticed after hailing that a second hold was put on my account, two $50+ holds. lucky i had the money to cover it or i would have been stranded, and i still have to wait for the first hold to clear. on top of that, the cancellation refund was credited to my uber account instead of my back. thanks uber.	95
102	great service but ap is pain in the but so many bugs, uber has left me stranded more than once because buggy app	23
103	the application doesn't work at all i uninstalled it and installed it again and still doesn't work	17
104	i cleared the cache it's still same problem i can't sign in with my phone number or google or facebook. app freezes and don't let me sign in	28
105	horrible & unethical company. after putting on a huge show about how if prop22 wouldn't pass in ca that fees would go up - guess what? fees still went up. i realize there's no drivers on the road, but that doesn't mean that you have the right to raise the rate by so much. it's a 10 min drive from my house to the airport and my ride was.$37! i wouldn't even mind if their fees went up if they actually paid their drivers. instead uber has single handedly destroyed a portion of middle class.	95
106	they are not picking up rides, too delay	8
107	hai i have a account in uber currently i am using in pune, india. today i booked pool for a ride, some x person accepted and waited 10 mins after that he cancelled. they fined me with cancellation charges. again a booked for another ride and waited for 20 mins, he came to my locations not even waited for 1 min and then he cancelled with out reason. again they fined with cancellation charges. they are playing with us.they cancelled ride and fine i have to pay. i never seen this kind of service.	94
108	got scam, uber driver accept the request and just stayed one spot and not picking the customer. resulting me having to wait 20 min and finally have to cancle my ride and losing 10 for nothing. worse experience	38
109	i only downloaded this app to apply for the credit card. and surprise surprise the option to apply is unavailable on android. extremely inconvenient	24
110	after 4.5 years the app is now telling me that my phone number is not supported. uber support has not been useful.	22
111	uber has become cheater these days they just don't understand riders concern.	12
112	was charged 3 different charges, only had one ride. one we cancelled ride and got charged. one of the driverd cancelled and charged us anyway. bad experience with charges. the one driver that picked us up was nice. bad way to start vacation!	43
113	1st time user, i requested a car that was parked too far away so i rang him to say my position, he then said he was coming and as we saw him passing by he cancelled so i requested another which said he was 10 minutes away so i cancelled and took a local cab instead. i have also deleted the app.	62
114	uber feels entitled to go n2 ur acct and scam monies in the guise of "cancellation" fees when their networs and/or monitors are down, file false reports that their "investigating" and some1 will call-no 1 calls	36
115	worst customer care service.cab service are good and needs to pay attention to the dynamic pricing. i feel ola is better in most of the cases. feb16 2019: bill duplicate and charged twice. customer care is so patatic and request for all the statements with no solution. i feel that there is no mechanism to track if the payment is successful or not. this is happening only with uber and second of such instance. i seen most of the online site does nice error handling and instantly give updates.	89
116	i am unable to use upi as payment method. there is no option for this.	15
117	without even allotting a driver they are charging cancelation fee. the support / customer care is pretty pathetic. in case of issues there is no one to address it.	29
118	doesn't accept my credit or debit cards. absolutely useless	9
119	very bad , driver didn't no the area. i was not going to kingston rd in twickenham i was taking my grandson to the cinema in kingston upon thames. we missed the beginning of the film. driver dismissed what i said . very disappointed.	44
120	after selecting the contact support option, no customer support information is provided	12
121	is there any helpline no, where we can solve issues, charging me again and again for same ride which is been paid twice	23
122	i invited my many friends but not one time i got 50 off and i had left 1 remaining 50 off coupon that is also got away without my using. dont fool people	33
123	increased fares without reasons. adjustment process is complicated and time consuming not to mention that it shouldnt come to this. horrible customer service, which dont give a response for a whole day.	32
124	146 showing n after ending 195 wrost app looting	9
125	price gouging, unfair treatment of workers and proven illegal practices around the world. despite the convenience, the ever increasing costs to the pocket and conscience mean i can't use uber anymore.	31
126	😪 i don't know whether it's a system problem but i actually thought the user is supposed to choose whether it's an uber boda or the uber x. but i have no boda option anymore🙄, it's bothering. i feel so inconvenienced 😣. what should i do in order to access the bodas again.	53
127	its the worst app ever. pathetic service! finding cabs takes hell lot of time. never expected such a service from uber! horrible. one review to describe the apathy is not at all sufficient. the drivers just cancel after confirming their arrival. waste of time. finding cabs literally takes 15-20 mins,	50
128	بأسم رابطه المليون كابتن من حقنا نعرف واجهه العميل قبل بدايه الرحله	12
129	lousy . rude and cheat you out lf your money. i bought a pass, couldn't get a ride and they wouldn't give me back my money. thank you worthless ass cheaters.6 .	32
130	vest of time and money	5
131	tried to catch up with uber shuttle and wasted 30 minutes than i just gone. (experienced three four time) tried up to 5 times in a row to book a room in shuttle - faled. as for me, uber algo not applicable for my local. so, in case of any needs of consultations regarding routing and scheduling, i can provide comprehensive asnwer. thnx.	63
132	always an error using app after i had an issue with a driver it stopped working i can sign in but every time i request a ride it says error i have funds egg is the issue	37
133	can't install this app fastly it takes lots of to install	11
134	worst experience,no customer service at all.there is no response to my complaints	12
135	drivers abuse application mechanics and abuse the system for their advantage and waste customer's time and causing them cancellation fees when they cancelled totally awful customer support.	27
136	my mobile device has been blocked, without any reason. i am not able to request a single ride.	18
137	terribly useless. it asks for minimum 350 for paytm and there is no other payment method. if you're tied up with paytm and have some targets to achieve, don't force us to help you with that. then paytm says no we can't add even 50 rs to your account unless you do kyc, i've completed more than 1 lac rs transactions with paytm. so you can't use uber unless you have paytm. useless paytm and useless uber.	77
138	no customer service to help me when there's an issue with the app. for example, a driver just cancelled on me and reported that i was not wearing a mask. but i was wearing a mask! the email says that i can lose my uber account for not wearing a mask, and if i was falsely accused i should let them know. but it's impossible to report this driver because he doesn't show up in my trips history. and there's no one i can contact to make this right. 😠 all "uber support" emails bounce back "unsent" 😠	98
139	worst service, pathetic way of talking never gona recommend any one your worst service. drivers are not good, and even no option for complaining. they accept for ride and then don't come, it is wasting time. wish i can give zero stars. #uber_sucks	43
140	this is pathetic app several times when we book cab drivers denied to go to the loacation or they call us ask droping point and then cansel it very much disappoint	31
141	worst. driver charged more. no customer care facility. drivers unprofessional. even the uber centers dont know that hire go is actually rental. i mean its totally unbelievable that an international company does not have the reqd. facilities. the customers have to go thru all the enquiries with the driver who himself does not know a thing about the rates and features. i mean why is the company doing such a thing? for own benifits? taking money from the customer and filling own pockets	83
142	last time man not good he is very very bad im sooooo hat	13
143	third class service driver smooking kertay hain ac nahi chalaty careem best hay	13
144	you will deserve the stars only when you do something about the map that glitches and provides the wrong location. and some drivers accept the booking and call us to cancel it saying they are far away. please look up against this issues. about the drivers it would be better if they are around the radius of 1km and can accept the booking. they are demanding us to cancel the booking is absurd since they accepted it.	77
145	some drivers don't want to pick you up and some don't want to drop you at your destination and none of them want to accept the discounted rate trips. while you as the passenger can't complain about a specific driver and there's no way to upload your screenshots as proof of the drivers unprofessionalism. you are not allowed to cancel without panelty fee when driver don't want to accept your trip and driver not cancelling on his side is just wasting my time. service is becoming poor by the day.	90
146	the app just logged me off one day, and since then i have not been able to log in again. every time i try to log in it says i need to send a sms to a number but the sms never gets delivered. what's the deal here no idea.	50
147	this is the waste app once driver asked please cancelled the trip i will go same place give me same amount but uber account said cancellation fee also please pay what is that i am facing daily	37
148	the prices are very inconsistent i'm starting rides from the same place everyday and the price always changes due to " busy hours"or something which shouldn't have anything to do with me my fare fee was 55$ for a 15 min ride! i might aswell have been using a cab service.	51
149	not u soprt driver 80 rupee loss uber not good so many time booking cancel driver😡😡😡😡	16
150	very bad experience in egypt	5
151	uber does not care for its drivers. it is a total fraud and scam! a female driver was sexually assaulted 3yrs ago and uber refused to rectify the situation when delivering food to condos and apartments! also dissuaded clents from giving tips and now has become a forceful habit. a real slave plantation! better food deliveries out there!	58
152	abysmal service. two minutes to get matched to a ride (in arlington. va). on top of that you get terrible wait times for the driver to get to you, they use a terrible navigation app instead of google maps, and offer garbage rates. i can see why lyft has a market.	51
153	too much amount charged. instead of change your name like a brigand.	12
154	where i cancel my ride,i paid outstanding next ride which i never used.uber sucks.fraud	14
155	awful service. i've been waiting for 30min to get matched to a driver and everytime i match, the driver ends up cancelling on me. either immediately or when halfway to my location. completely unreliable.i almost missed my train.	38
156	every time i use uber they find a new way to take my money. i have 1000 trips and still have to deal with bad customer service. thank you uber for showing us what corporate america is all about	39
157	such pathetic is the condition of customer support of uber. even for the serious issues i can not contact any officials of uber for fraud cases.	26
158	uber jaipur in play store should be renamed as eon jaipur. every cab you book is an eon which is also not good in condition and so compact that 4 people can barely adjust. need to reduce the number or atleast introduce a new caregory of compact cars.	48
159	honest to god, worst app ever. every payment method i used didn't work despite them all being valid, customer service is a joke, and frankly lyft feels safer to use as a woman of color. if i could rate this zero stars for nearly making me cry out of frustration and anxiety i would. enjoy that funky lil one star.	60
160	worst app i ever seen . takes so much fare for short distance	13
161	no respect drivers in uber company, all office staff is totally ignore captains, in karachi	15
162	this uber moto driver dropped me from his bike in a highway near shantinagar. both the bike and i fell and my knee and elbow got scraped. the rider was completely unharmed. i made a complaint to uber and explained how i was hurt and all, they gave me no replies. i do not think it's safe for women yet. they dont treat women right, at least not in dhaka.	70
163	uber is not at all reliable and the taxis in istanbul doesn't have any sense or respect whatsoever to customer. they cancel the trip infront of ua to take someone else when we were waiting for more than 15 mins	40
164	guys your ride totally disappointed me, i booked ur cab from delhi cantt to ghitorni estimated fare was rs 233.but when i reached my location i had to pay 340 rs. ola is much better than u	37
165	its worst than worst, if thre is any other words than worst, i would like to add, uber shld close the company when it is not for people when they most require. this happens always, uber vl always be fail to search the cab, i hve nvr seen such a bad customer service in my whole life, im feeling bad for my self evn to give tht one star rating.im uninstalling this app, if this continues, the days are not far tht uber vl shutdown	85
166	poor customer service, they never resolve issue	7
167	the help service is horrible i have been explaining an issue for more than one week and no body helped me with. they also charged me for 2 uber packages and no one from customer service replied to help me to get my money back.	45
168	avoid using uber because if you miss a car by 4 minutes (even after informing them of the delay) they leave you get charged a lot of money!	28
169	drivers demand too much money over fare.	7
170	cant move android version to sd card.	7
171	uber cabs are always late	5
172	the services of uber cabs are detoriating day by day. after booking the cab they try to cancel the trip because of the long distance and they try to impose the cancellation formality over the passengers, so that they can charge an additional cancellation charges for it and maintain their reputation. getting the worst service day by day	58
173	day by day uber service in kolkata is becoming horrible. today 7 times my booking has been cancelled by 7 different drivers who denied to go to a short distance of just 4km. there is no cap in surge prices too. i storngly recomend all not to take uber service and boycot them.	53
174	worst customer service by uber. i gave a complain regarding a trip. the customer service executive replied-"k" what kind of reply is this? is this justified	26
175	never actually books a cab. whenever i try to book one the driver calls me asks for where is the drop location, asks for ride fare, and then proposes his own ride fare. if we don't agree then he says he'll come and cancels the ride or he says he can't and not cancel the ride(atleast if he cancels immediately then uber can find another ride ). for 1 trip i got atleast 10 calls. your whole time is wasted in trying to book the cab itself. unreliable. time to switch to a better cab service.	96
176	my account was disabled for no reason i am upset!	10
177	you deserve a -10 rating! i was over charged for a ride by r51.00 on 27 july 2022 and when i queried it as soon i disembarked the uber vehicle, uber support tells me my query can't be refunded as its 30 days over due. thank you uber for ripping me off on r51.00 and no explanation on what the over charge was for. your app is the worst and your support is a total waste of time. thanks for being nothing but thieves. zero morals :((	87
178	fraud app there is no customer support	7
179	poor it security. anyone from drivers side can hack the system and change the fare plan. if someone wants proof, i can provide.	23
180	its very sad that i kept waiting for cab in the requested place in krishna nagar for 20 min. the driver asked me to come out on the main road. i live in vasant kunj n i had no clue of the location where the driver was waiting. i waited for 20 min in the heat n ultimately cancelled the cab. now i get a message that rs. 42/ will be charged as cancellation fee in my next ride. please ask the driver as to why did he not reach the location mentioned n ask me to reach him instead. driver is guilty	103
181	driver cancelled a scheduled ride an later demanded double payment. later has been calling and using derogatory remarks about character. horrible experience.	22
182	most counter intuitive app i have ever used. there's too many buttons in such a small space it's difficult to do anything without doing something else	26
183	pls i want my account unblock becz you guys r blocked my account it's very suffocating guys 🤐	18
184	more than a month and uber support is still unable fix my problem. i paid the bill but unable to book. inspite of a zillion reminders uber does not respond. uber india has gone to the dogs.	37
185	charged me never showed upset	5
186	when you receive a promo, it's never applied for the following week, as it's supposed to. when you contact 'customer service', some of the agents are rude. right now i'm supposed to have a promotion, and as usual it's not applied. no way to inform them until after the transaction. smh.	51
187	the app itself has been acting up for the past few weeks or so. i've had too many experiences with drivers who don't pick up the calls or arrive on time. most of them don't even show up even after an hour, until i'm forced to cancel the rides on my end.	52
188	driver cancelled the ride after confirming on the reach the location. no contact made from the driver prior to cancelling.	20
189	it was a worst ride every single time i had to pay twice , and the driver kept on cancelling the ride	22
190	untrustworthy drivers. driver asked me to pay for tolls and said that it would be refunded by the uber. when i contacted uber, they tell that the fare is inclusive of all tolls and they can't refund the amount. they are such an irresponsible idiots!	45
191	i can't change my bank account	6
192	pakistan min ab is buri app koi nhyn pahly to rideer km hyn phr driver ko samjhaomsg min kahan jana then aty hyn customer ko to charge kya jata hy ride cancel ka driver cancel kry to?	37
193	this app is not for a good service drivers are cancel the ride 8 out of 10	17
194	very inconvenient way to get a ride cuz they don't take cash and apparently they think it's going to cost $500 to get a ride to the grocery store cuz they won't even accept your credit card as a method of payment if you have anything less than that in your checking account!	53
195	their rides on scooters won't end , even after tapping 100 times. looting money and time since their launch	19
196	why does the pickup location always shows wrong whereas ola & others show my pickup location (home) correctly. always i need to call the driver & guide him the route. this is very irritating. hope you guys look into this & resolve asap	43
197	you charged me and no car came, done	8
198	it was working great before but know it wont take my card it says something is wrong with my card	20
199	this is very helpful app	5
200	waist app i have seen ever.set of useless ppl .not getting cab on time .cancellation.pethetic i had medical emergency and after trying 40 minutes got a cab however after confirming the ride driver cancelled in recent days most of rides cancelled by drivers.they want rides within 2 kms else they will cancel trip and give common reason tyre punchered. other problem do not have enough cabs now a days .after booking cab we need to wait 25 to 30 minutes	80
201	rubbish service. cheap and deceiving drivers. no punctuality. rude drivers. guys, you should prefer ola over this !	18
202	uber charged me money even though i didn't use the service. driver cancelled the ride and i had to pay money without me being in fault. i tried connecting with the driver by message and call but couldn't connect. i even requested for refund for the money charged but there is no action taken. i am not the only one suffering infact same is experienced even by few more friends whom i know. i am looking at discontinuing uber service and instead opt for other car services. really very dissatisfied.	90
203	can't find amazon pay option in payment	7
204	this is the worst cab app. they show less fare amount fare while requesting for the trip, and after trip is completed suddenly fare is increased. also uber support system does not reply to your complaints. very very very disappointed. choose ola, its better and what fare they show they charge only that.	53
205	most applications you can experiment to figure out how they work. if you do not figure this application out within 5 minutes then you get charged a cancellation fee from uber. it is a horrible experience and stressful for first time users.	42
206	been trying to get uber transportation signed for months now , and haven't been able to.	16
207	too many drivers cancel after you've waited a long time for them to turn up. they don't get penalized for wasting our time. if we cancel though, we get charged for wasting the drivers time. here's a tip, get cash out of a cash machine and use your local company. at least if they don't turn up you can phone them up.	62
208	actual billing 200% of upfront estimate. uber support simply ignoring all messages - on email on app on twitter. no proof supplied, no ride breakdown supplied. in violation of the law. try booking a scheduled ride - they'll quote intercity fares for a 20km ride. literally 1500 quoted for a 20km ride. they can literally mark your accounts to show different, elevated fares. tested on 2 devices kept next to each other. overall, a shady piece of software from a shady business. avoid!	83
209	driver didn't accept our trip by saying that they didn't accepted our luggage's to keep in cab. they rejected to keep our luggage's in cab.is it your rules?😣	28
210	i had loged out uber. and m unavailable to log in. i had tried many a times. but it shows incorrect password. i cant use there serious.	27
211	worst company ever. zero customer support. trippling fares and not providing any way to get info as to why or if there is a problem.	25
212	this app and company is really hell. no good service. cream is better then this.	15
213	uber used to be great until it started charging the same as taxis and intentionally putting extra routes that are pointless and sometimes completely out of the way for both parties and drive up prices. o wait	37
214	they're have no customers care support in bd	8
215	worst experience. the driver reached my pickup point very late and didn't even took the call. if i was able to give a 0 rating i would have definitely done the same	32
216	i don't need to be lectured via your ceo about racial inequalities. you're a ride sharing tech. stick with that.	20
217	i booked a uber go today. my driver started my trip without me and when i called him to ask why did he do that he kept cutting my call wantedly in first rings. i was fedup after 10 or 15 times. i complained to uber and no response from them. my paytm wallet got deducted. i want the money as soon as possible. i also want you to take action on the driver for cheating people. do you think people are so dumb that they will stay quiet if you cheat like this. i want the proper reason for this or i will escalate this issue in all possible ways.	111
218	third class app pathetic i signed out of the previous account today,wanted to make a new one,the number just doesnt get in,i mean the app gets stuck there	28
219	driver goes to wrong place and cancel the ride for fee,pure cheating .	13
220	they charged me 100 fine just bcz i cancelled ride two times.their driver doesn't responding at the time.very disappointed	19
221	can't create an account. after otp verification and name redirects to sign-up screen.	13
222	not good and very bad, if the trip was cancelled by the driver customers are paying the cancellation charges.	19
223	driver did not receive call & did not come to pick up. he even not cancell the riding request.	19
224	its advertising problems suck unbearable	5
225	could not download the app.	5
226	driver's behavior was very unprofessional. they charged the penalty amt even when the driver cancelled the ride and refuse ti come at pickup location. on complaint, no act has been taken.	31
227	it can't decide when driver will arrive - it's changing constantly. usually there is 10 minutes delay according to time displayed when ride was accepted. not rarely it says driver will be in 5-10 minutes but before order is accepted it will be 15+ minutes. it charged me with 3$. doesn't tell why, doesn't display it in transaction history.	59
228	very dirty chat by driver to cancel the ride and their is no support from uber team to complaint against such unprofessional driver.	23
229	i can't change my password and get access into my last account because i've change my number and it would not let me in because my new number isn't in my uber account.	33
230	i am really shocked when they ask drop kahan ka hai. and then the response comes. nahin jaana. and after that we have to pay the cancellation fee.	28
231	poor service drivers don't answer calls after asking for destination and force to cancel the ride.	16
232	there charge erratically high rates now and there is no one to solve overcharge. yesterday they charged rs 477 for just 4 km distance in a city like jodhpur on a route which practically has no traffic. extremely sad state of affairs	42
233	was god a few years ago but lately it's become worse than the old taxy apps, consumers get no protection and drivers scam you every way they can	28
234	this is my recent experience, i went to delhi and took a uber cab and i forgot my wallet in that cab by mistake, i report the loss of wallet through app of uber but i didn't get any response from them. it is just an option that have been kept in the application but no one actually look towards the problem or help the passenger in any loss. the driver said he will take 2200 for returning my wallet back. however i managed to get it back.	88
235	soo hard too use and so many difficalities	8
236	does not work with wear os	6
237	very pathetic service in kolkata. they must shoud kicked out from kolkata.	12
238	the app itself has a horrible attitute towards its customers. after booking a ride, if the driver is simply getting too delayed we dont have an option to cancel without a cancellation fee? pathetic customer service.	36
239	when passengers cancel the ride, you charge them, but when drivers cancel then you should do the same	18
240	علشان تشغلو ناس محترمه عندكم انا مسحت الابلكيشن بلاش قرف	10
241	fares have become ridiculously high. keeps on displaying that "fares are higher due to increased demand" when in reality they're like that the whole time. this used to rarely happen a while back and now it occurs on a daily basis 24/7	42
242	rubbish service, won't even resolve a simple solution. never to use them again.	13
243	تكلفته و حساباته فيها اخطاء و لا يرد المبالغ المسحوبه.	10
244	terrible w maps and finding locations	6
245	fraud, uber and its drivers do fraud. when we request and wait at the pick up point, they make us wait in sun and then the driver cancels the ride and the blame on us, and later it shows balance on our side. also uber supports its drivers for doing this they get a lot of money without giving any service and we need to pay before uding it next time. people don't fell prey to this fraud brand and fraud service. uber should be completely banned in india for doing such unethical and fraud business.	96
246	i find that it's unfair to not be able to cancel a ride without being charged a fee. the app will send the driver to the wrong locations. sometimes it'll say the ride is 5 mins away next thing you know it changes to 15 mins away	47
247	terrible experience. driver charged extra amount other than the showed price. and also driver said that he will drop off half way only. really very bad experience. one star is also way more.	33
248	the driver not turned out. he is not responded to telephone	11
249	my driver was chandler. he gets 1 star for showing up and offered me water and moved passenger seat up for leg room. he had 2 other exits out of hyvee, but chose the e 26str exit that takes you 2 the lights, 1st mistake. 2nd he takes interstate, ( right on( chandler ) but goes 50 miles an hour. not cool.	62
250	bad experience roude drivers pool ride is very bad. m not happy with this app	15
251	very bad & worst app it is	7
252	first review complaining about my payment methods not working got deleted. here's another one, then. not my fault you wouldn't take my money and i had to use lyft.	29
253	i face problem with driver and i can't contact customer service by phone because my problem not mentioned in his choices	21
254	worst experience ever, paid three times extra cash to the driver and also amount was debited from uber credits charged double payment multiple times and doesn't know whom to ask for worst service no chat or customer support.	38
255	mentally challenged customer care when i complained about being charged twice for a ride all the customer care can do is deactivating my account !	25
256	a driver cancels a trip & i am charged for it? this is stupid and exploitative	16
257	i booked a cab for 188 and without informing us driver changed the route and when we reached our destination price raised to 259 i want my refund!	28
258	this is the worst app ever. the driver couldnt find my address and he himself cancelled the ride but when i opened the uber tried to book other ride it's showing to pay extra rs47 and saying that i didn't paid the money for the ride. worst app ever	49
259	the app doesn't work well	5
260	your driver took cash from son yet i paid for this trip with my cheque card. please investigate. it's not a lot of money but it's the principle that concerns me.	31
261	license plate: wb07j3895. driver name: niraj. please do not let this driver ride on the streets. he rides extremely rashly and has zero care for the lives of his passengers and himself. too many times he tried to overtake vehicles on the road by driving on the extreme right side without any care of fast cars coming from the opposite side. my entire family life was put on risk. do not let this driver drive again. i demand an update of exactly what action you are taking against this driver.	90
262	very poor service fare show 109 and charge me 613 pls dont use	13
263	worst experience ever, it has happened 4 times with me now.cab drivers cancel on their end and these thieves from uber are charging me 20rs fine for no reason.called customer support for the same no proper response.these people are nothing but thieves absolute money grab and charging unnecessarily anyway possible. switching back to ola	54
264	worst app in night booking.the car unavailable.	7
265	why does the text come in russian everytime i try to download the app. it auto fills the code it sends me. and the account is in someone else's name. this is nuts	33
266	i've been having very bad experience with booking cabs lately. waiting for 30-40 min, and no confirmation or cancellation. drivers don't respond to text or call. please look into the issue.	31
267	1st i got 81rs for ride,which got cancelled. 2nd i booked which got cancelled for 97rs 3rd i booked got cancelled for rs 137 4th i booked got cancelled forr rs 154 5th rate was 194	36
268	arogant driver didnt drop at destination. where as full fare was taken.	12
269	ever i try an uber it only gives me demand is high and charges 2.5x worst rife and very high prices	21
270	uber this days is stealing from us, you give a price on the app and when u got ur destination, the price change. pls return my money	27
271	worst app ever. tried 3 different credit cards and they wouldn't accept any of them. then my bank cancelled my cards because of uber. so yall suck	27
272	i reported a bug to the developer, but got a response that "this email address is not monitored". not helpful.	20
273	freaking driver pulled a no show and charged us full tip, rating himself 5 stars. scam	16
274	i have being using uber for a couple of years. to start i notice their fares have gone up about 30% in the last year. i have had many issues with drivers( couldn’t drive, couldn’t reverse, a driver who was high and kept missing the turn off, a jesus preacher and on and on). lately their scam seems to be cancellation fees and wait time fees. last night the driver went to the wrong address to pick me up,the app showed him a minute away. he never entered that he had arrived because he probably couldn’t when he was at the wrong address. i was charged $1.68 for wait time. i asked the driver about why he went to the wrong address and he became aggressive and offensive. a few weeks ago i received a call from a driver at 2 am. i was asleep in bed. he said he was waiting outside for me at an address that was three miles away. i never even ordered an uber. i was charged a $7 cancellation fee. on both occasions uber refused the refund and customer service refuses to answer my email. uber was once a great idea but now they are simply criminal. their drivers have figured out how to abuse the system and literally rob customers for false charges.	220
275	pathetic! always drivers cancel rides by saying no on phone with whatsoever reason and app charges from the passengers. no solution/ resolution process after generating complaints. any which ways passengers have to pay money.	34
276	i was given the worst service i've ever recieved. the driver showed up but kept the doors of the car locked then sped away. the driver did not cancel the ride and would not respond to texts or phone calls. i was then charged for the ride i did not take. while i was eventually issued a refund, it was only after i spent a half hour in the rain and inconvenienced a friend by getting a ride at 1:30 in the morning that i got home.	87
277	the drivers call and ask where to go and cancels as soon as they know where. the last time i booked it got cancelled 4 times in a single booking. this is not done.	34
278	verry bad app verry slow 👇 verry cost for rides bad too bad	13
279	driver cancel my trip after that they demand 9 rupees such a shameless uber management	15
280	worst people in the world. their drivers can't find me they cancel the trip when i am in bangalore in front of health directorate and they charge me money. applause. and best part no customer support number review of 2018 👆 review 2021 i am still paying penalties for non reachable drivers. today one drove right in front of me after he saw me. i ran behind him and he won't stop. i have paid many penalties coz i was always in a hurry. tried a refund in vain. uninstalling it forever!	92
281	this app sucks doesn't work when needed it 😡	9
282	loading loading finally not available wasting our valuable time make it much speeder	13
283	pathetic service i booked a ride for my father his train is on 12pm and last minute driver was asking for 500 rs for the ride. said to pay 500 in cash in advance than only he will start the ride. pathetic service by uber driver name dinesh his vehicle no rj 27 ta8976	54
284	used to be cheaper than a cab, now it's expensive. and if you order on high traffic hours you are charged surreal amounts. also there are no promotions for the people who order.	33
285	worst customer service of all time	6
286	uber drivers are froud they make you pay the cancelation fees by their master plan	15
287	why cant i download uber?	5
288	app sucks. service no different.	5
289	rubbish appp.always show fare on peak.even 5 km distance show fare of 700 .dont use this appp	17
290	it wont let me add my 3rd destionation	8
291	waste app they wont slove the issue fastly even i cleared the pending charges again its showing i paid the bill 3 times still its showimg worst app i have ever used waste customer support	35
292	"pathetic service" - drivers are totally unprofessional and rude, also cars are ill maintained and smelly. demand for higher fares. why can't the drivers cancel the ride themselves if they don't "want" to go? sick and tired of this. uninstalling now. the app doesn't has an immediate customer support to directly call and complain to, which the drivers take advantage of. better to avoid this app and use public transport like bus or metro.	74
293	the app keeps getting stuck at finalizing driver details.	9
294	wrost app ola is better not at all connecting to drivers	11
295	unable to registed bad experience faced	6
296	worst app ever since used, day by day the service is going down, there is no customer support but they have driver support, u cannot lodge a complaint against driver on their misbehave	33
297	this app sucks. for months it has not worked. i've tried using it and cashing in on my amex credits, but each time i try to book a ride, it said "error." i updated the app. what a piece of shi+t. every month my $15 amex credit is wasted. uber customer support insisted the problem was due to my card "not having a balance." lol. what a nonsensical answer.	69
298	horrible payment system my account has worked for a year now! i am a cabin crew and i travel a lot. i used to use uber a lot for rides and food delivery. there is no actual way to contact uber.	41
299	re installing is very complecated please share how to re install	11
300	i downloaded uber and they asked for my number to verify but i didn't receive any verification text. i tried it over 50 times and i tried uninstalling then reinstalling. i tried restarting my phone but nothing works. (and yes i went to my phone settings and gave uber permission to send sms and everything but ut still didn't work) and i can't access the app without verifying. i sent an email but still didnt get any help so useless app for me.	83
301	waste of time, no driver accepts ride	7
302	had the worst experience i forgot my bag with 5k cash in it and i called just after getting out of the ride and guess what never found it again. the driver denied everything ofc.	35
303	high prices, no drivers, location doesn't work	7
304	uber money scaming platform never use uber, uninstall uber	9
305	most cheater app now a days. uber charging ac cab fare and driver partners aren't offering the comfort to loyal customers. they are citing vague reasons like petrol is dying, ac is out of order and in some cases they are not acknowledging the fact that uber given clear instructions on running the cab ac in fresh air mode. this pointless profiteering by uber and its partners and only collecting feedback without any noticeable impact. i'm going to uninstall it permanently.looters! stop it plz	84
306	m still facing the issue. n no one bothers give a solution. i have tried doing everything n nothing's fixing the issue.	22
307	very bad😧😧 experience. contact no share by uber is wrong. i have tried to call to uber so many times. it's not a good app like ola	27
308	uber eats isn't working, not been able to order anything as when says "leave at door is required" pressing okay does nothing. (uninstalled and reinstalled, still not working. using other services)	31
309	waste of time and expensive. ide rather walk	8
310	it's one of the worst app. the driver came 45 minutes late and even charges double the amount and at the last moment says either give double amount otherwise cancel your ride. he was cancelling at the last moment and it was very emergency so i have to agree to him. worst app. cheater. driver name- joy, west bengal. i wish i could case a file on him. cheater. uber please check on your employees they just cheat customer. guys never use uber seriously don't ever use this app.	89
311	uber is a horrible company. they just take advantage of their consumers. they apply dark patterns in their product design that punishes drivers and riders while they pocket their margins. they have a strangelhold on the market and we have no other choice than them and lyft and they just punish us again and again. absolutely terrible.	57
312	wouldn't accept any payment method so i had zero ride home from airport. so it's pretty worthless overall. thanks for nothing uber	22
313	garbage, just like the drivers, couldn't pay with pp	9
314	not a single uberauto is available aggreeing at the mentioned price. uber is a scammer company looting it loyal customers.	20
315	uber's fundamental business model is to artificially deflate prices using venture capital funding, driving other modes of transit out of business, and then capitalize on the monopoly. the uber vehicles patrolling for riders are terrible for cities and terrible for the planet. add to that their terrible treatment of drivers and their other shady practices.	55
316	2021- pathetic emergency support. 2015 - i had 3 free rides in my account. but when i logged in today all 3 free rides are stolen by uber and they charged the ride from paytm wallet.	36
317	my driver was rude, he don't respect my boundaries and was verbally abusive. this is not safe.	17
318	disgusting and worst app ,😡😡😡can't book in time	8
319	sb se ghatiya service hai inki na inke drivers ko call lgti hai na inke drivers ko location milti hai. or ye log fazool m paisy charge kr dyty hai na refund krty haii. ghatiyaaa tareeeeen service	37
320	this app sucks. killed me with series of endless security puzzle questions (identy buses/bicycles etc out of 9 images), . when i wanted use it urgently for booking cab. uninstalled immediately.	31
321	never trust this service when you are need of transport drivers will accept the ride and enquired about your destination . finally they will cancel your trip. i have uninstalled this app first and again i have given try. same bad experience. decided to uninstall again.	46
322	help function is a circular reference, making it difficult to navigate and offers limitsled topics that you can address. by the time you realize you've selected the wrong issue, the "support" team has already "resolved" the wrong issue, leaving you still unhelped and out of money.	46
323	i was so much satisfied with uber. but what this thing did with me today was not nice at all.	20
324	me cobraron en mi tarjeta son haber utilizado el viaje	10
325	today i booked a cab, but driver cancelled the trip than uber charged me for the cancellation fee.	18
326	very poor customer service.worst of all	6
327	2020-lockdown/2021-2022- lockdown(2) greatest app to confirm lockdown in any state anytime without fake news 📰	15
328	calculate more fare than usual and never get any solution of any problem or couldn't report for driver's bad behavior	20
329	i am unable to register	5
330	want to escalate issue happened to family member. where to do that & before that i want to know whether u will take any action or not ?	28
331	no way to cancel rides when they are taking too long or refuse to come to the right pick point. need to rely on the driver to be cooperative. my advice, never set up a debit card with this app, always pay in cash so they can't rip you off unless you actually get into the taxi.	57
332	totally unreliable! ordered taxi from vienna to airport 12hrs in advance to 2am. at 2am(!) got message "canceled due difficulties" . tried to order another uber, got message "ooops." at 2am! local app succeded perfectly, cab arrived after 5 minutes.	40
333	don't like but there is no option that you can pay cash	12
334	very bad app. i canceled my ride but they took the whole money.	13
335	i tried much time for nothing	6
336	i just learned that uber doesn't want to advertise with conservative news outlets. it serves to illustrate the hate , bigotry and intolerance of their corporation and it's officers.	29
337	the drivers keep refusing the destination and ask for extra cash. highly unprofessional.	13
338	today train was missed due to cab not on time	10
339	i've notice they'll be 3 or 4 cars around and no one excepts the request. i'm literally 5 miles away from down town from wilmington and cant get a ride? if your "employees" dont wanna make that $. please cut your app off. tired of watching them stare at my request and not except. at least taxis would at least respond and show up. it was only 9:30 pm at the time. but guess what? lyft showed up! i'll be using them from now on. i've had enough!	88
340	most 3rd class app.every time the uber moto accept the ride.after 10 to 15 min they are cancelled their ride. .useless app.	22
341	uber indonesia bnerin tuh sistem map . jarak dekat tp map nya di putar sedemikian rupa sehingga tarif nya mahal . klo bis berubah sesuai jarak yg d tempuh gpp . ini sudah map di putar2 padahal jalan nya tinggal lurus saja tarif tetap sama . jangan ambil untung dari kesalahan map. perbaiki sistem anda . jangan konsumen jadi korban . bikin logic map nya jangan asal2 an . dan baru gw alamin lagi driver nya ga sopan semua . tiap mau jalan nanya dulu mau kemana . ga mau ambil jarak2 jauh . anjing banget nih aplikasi . itu driver di edukasi dulu hrusnya . tolol banget . dan ini aplikasi juga goblok banget . siapa juga yang mau nunggu driver nya sampe 10 menit . coba logic nyari driver nya d perbaiki .	135
342	installed app, enter location address, see all uber cars on map are rainbows. deleted app. go woke, go broke.	19
343	best ride service. meaning someone needs to beat them out. just use them. you'll see what i mean when you try to contact customer service. you need to have a phone number to call i dont want an email back or someone typing me stuff. i want to be able to get on the phone and call when something happens. the pool option let's riders pick up people that are literally miles away as well. i've been late to work from uber's that go to the middle of nowhere to pick up another rider many times.	96
344	с меня сняли за ожидание, хотя я стояла на улице и ждала таксиста. видимо, так убер покрывает разницу с более дорогим, но более ответственным такси	25
345	$46cad for a 15 minute trip. garbage.	7
346	unable to connect the call with driver, in ola they are giving the direct driver, so we can contact easily with driver	22
347	gaved it a 1 star due to the fact you guys charged me a 4 dollar fee for waiting for a car thats suppose to pick me up at my pickup place. that car wasn't even near my place at all.	41
348	intially this app was best for commuting. but now a days the drivers have become so fraudulent. they just keep wasting time. this app does not allow to even cancel the ride if there is drivers fault. drivers accept the ride and then asks on call about the destination . after that he says that he won't go there .he asks to cancel the ride and if we cancel then uber charges us. this needs to improve. also there is no customer support	83
349	i have not taken the ride but still uber ask for the payment. i have complain earlier but now they say i never complained.	24
350	regular uber price surged above upgraded high end black version. by almost 25% and customer service refused to address my problem.	21
351	worst app. always have to face the cancellation from the driver side after they ask for the drop location. till now have missed the flight, missed the appointment with doctor.	30
352	why do you charge ridiculous prices for short rides? not all of us are millionaires.	15
353	you r giving me one of the worst service i am your loyal customer when i booked auto the driver said that he will not come cancel the ride and i didn't and he is calling me and scolding me and you are changing me cancellation fee great that is for sure you have lost 1 loyal customer	58
354	girlfriend's account was hacked & someone racked up $300 in half an hour. she tried to call uber but there is no number. so she notified uber through the app. then cancelled her bank card. seven hours later they replied asking for bank statements. then later telling her to contact her bank & they will sort it out. their customer service is ridiculous/ nonexistent. i'll stick with didi & ola from now. cheaper & they pay the drivers more 😊.	80
355	prices change by $20-$30 up and down within seconds. no pattern. when a driver cancels you can't see any information like who they even were unless your right starts. so if there's a confrontation before the ride it's not registered so you can't report it. i waited 45 minutes for an uber to show up after they decided to go sit in a parking lot for 20 minutes down the street. he pulled up but was fighting with someone in the back and drove away without acknowledging me. totally messed up.	91
356	drivers ask where u wanna go and cancel the ride and waste our time eventually we cancel and you people charge fine on us. pathetic!	25
357	muje trip 128 bata ke 181 amount liya	8
358	too costly. double charges. i prefer ola	7
359	most of drivers are called and ask the money of ride ,if they are not satisfied of it they just cancel and we have to give extra 15 rupees to them this is very worse fact of this app	39
360	no one accepts ride but cab is available! proper invoice is not provided	13
361	map isnt working and cannot see status of ride .cannot contact the help desk	14
362	i would recommend minus star. because they dont deseve it. if their driver do not know the location then the fault is of the customer and not of the driver as the drivers can cancel the trip as they want	40
363	unkept car plus on a hot day no air conditioner wth is wrong with these drivers plus i found taking a regular cab was cheaper	25
364	dhhw vc wnwv i hate it	6
365	the driver dropped me at an unknown location and told me that his phone was hanging and he had cancelled my trip. i had to again book a taxi and had double charges: one for the previous uber and one for the taxi. i really dislike uber and want uber to remove such drivers from kolkata.	56
366	on 23/06/2018 i booked an uber cab, the driver refused, after 40 mins, i had to cancell that booking, now today uber charged me ₹157/- extra for my ride also the behavior of todays driver was very rude and disrespecting. i m totally disturbed.	44
367	if there was 0 rating i would have given that worst app ever since 20 mins only showing security verification stupid images🤦	22
368	uber stopped using my payment, i explained this and they passed me to someone else, no problem with my payment , you cant call as a customer, i guess uber does not want my business until they deciede to accept my payment they have lost a customer	47
369	what is wrong with this app.how many times do i have to download and install it and its not working.nkt!	20
370	just got a new phone, the app won't let me login at all. keeps giving me an error message. the help email keeps asking for my old and new phone number despite them being the same. no number you can call when the automated help desk proves useless. clearly they don't care about their customers.	55
371	i cannot believe last weekend i slept outside because uber kept cancelling on me after waiting a minimum of at least 15 minutes. 6 drivers cancelled for no reason. the drivers would cancel then ill get charged. i'm so confused right now. even the pick up location keeps sending the drivers in the opposite side of the road. 🤷🏾‍♂️🤷🏾‍♂️	59
372	every time i book with uber drivers are calling and asking the drop location and cancelling the cab this has been happening almost everytime i book with uber and you people are putting cancellation charges on me what sense it makes? very disappointed with the service	46
373	ek dum wakwaja app hai book karne se koi nehi ata or jo bhi ate hain woh log sab extra charge bolke paisa lut te hain or cancle hone par humko hin cancle charges dena padta hai ek dum wakwaja app hai please is appko use mat karo please 🙏🙏🙏🙏🙏🙏	50
374	world best ride uber cab	5
375	the app simply stopped working. my credit card expired and the app refused to let me update. i uninstalled the app twice and reinstalled. tried adding a different credit card and 2 separate debit cards but the app refused to let me. i tried to set-up payment via paypal but there was no option on the payment options screen. i've contacted customer service over 5 times, each time they've responded with a direct quote from the help pages which provide absolutely no help with the issues i'm experiencing. what kind of app refuses to let you use it, by refusing to let you pay?	104
376	you're right one price next day y'all come and take out some more money that is call stealing	18
377	no customer support, driver has cancelled and refused my trip and i am paying cancellation charge. disgusting.	17
378	one of the worst experience i had with uber your company has one of the worst drivers. 1 star is also waste for you.i recommend each and everyone to not use uber🤬🤬🤬🤬	32
379	worst uber experience ever in san francisco. we called 4 different ubers at different times and none of them arrived on time.	22
380	it's good, except the overlays that steal your information and make it appear you are using your own account but you aren't. and you can't do anything about it.	29
381	customer service sucks. just give me a phone number to call. i have a problem that isnt one of your pre- canned list of issues!	25
382	after pay amount also you guys are charging extra money. their no proper customer service. u guys are just play with customers	22
383	i have to cancel two ride due to drivers are out of network and for which i got penelty and worst part is that i don't have any customer care number or contact us option in app.	37
384	worst services as i booked a cab driver dint pickup and i got a message that trip has been ended.	20
385	it is easy when car is in the shop and easy to get. but attempting to use the ride request is stupid! i'm having one he'll of a time to download the app to request a ride!	37
386	can't find a single ride 🙂	6
387	worst app ever! takes more than 15 minutes to find a driver and on top of it most the drivers cancel their trip also asked me to pay 20 for canceling the ride for which no driver was assigned and this has happened more than twice.	46
388	uber has the worst customer service. i was trying to explain to them how much driver took a wrong route and they wouldn't listen to me. 2nd worst customer service i have ever experienced.	34
389	worse service i have ever seen from uber and specially drivers rude and uncultured people specifically in kolkata worse of uber should never chose uber	25
390	keeps asking me for an old mastercard number that i no longer have. wont allow me to proceed. waste of time.	21
391	cab drivers ask continuously cancel the trip and i hv to pay the charge	14
392	service is not available properly and did not have any care support system lots of cabs getting cancel by drivers and duty denied.	23
393	bda bekar aap hai pehle 435 rupee vikas nagar se trilokpuri block 10 ke dikha rha tha fer phoachne ke baad 526 dikha rha tha pgl bna rhe hai ye uber wale kya krte ho uber walo sharam kro garibo ko loot rhe ho 😡🤬	45
394	third class app and service as well rate is to much high	12
395	the drivers have been ridiculous. after accepting the trip, they call and ask the drop location and when i did not say the location on phone they either misbehave and cancel the trip or just cancel the trip without acknowledging it. they only come when the drop location is convenient for them.	52
396	disgusting. you don't get any cab when you need. even if you get a cab or ride, their idiot drivers cancel the rides. useless application, useless service. this is the service they offer here in mumbai, i dread to think the kind of services in other smaller cities.	48
397	one of the worst service or an application uber have. last ride was been declined by the driver and that cancellation fee is charged me for 160rs.	27
398	i book uber moto to travel frm sealdah to sulekha.bike driver call to know where exactly i am then came infront of me without any vehicle and ask where i wanna go? what is the fare showing in app. then told me fare is low. cancel d trip n give me more amount then i will drop you. listening to him other drivers started burgaining with different prices and started shouting madam give me 200 i will drop, madam give me 220 i will drop. i cancel trip and avail public transport. disgusting	93
399	ridiculous app. driver cancels the booking anytime.	7
400	worst auto service ! most time's we do not get auto service. even if we did they will cancel or never will return the extra change stating they don't have any change on them.	34
401	the last trip i took on 14/8/21 i paid the driver in cash and still the driver didn't update and now its showing your payment is not uncleared why should i pay double amount if your drivers don't show any professionalism there is no helpline number where we can call and settle this down so please look into this soon and clear the payment	64
402	new build is not installing on my phone	8
403	uber guys, can you tell me how to remove the past rides from history. it is annoying that uber keeps detail about my past rides as well.	27
404	sudden price variation. after availing 20% off price rised from rs 94 to rs 115 to rs 170 in a matter of just 3-4 minutes. a big spam	28
405	yesterday when i booked a ride my screen shut off before ride was confirmed. but i still got charged canceled ride that i thought was incomplete .😖	27
406	although everything had worked great, in recent months, it has been almost impossible to get a driver when needed.	19
407	all drivers canceled the trip at emergency situations	8
408	i am one of those frequent users of uber from kolkata. trust me most of the time it reminds me of those yellow taxi days of kolkata. the drivers ( most of them) will refuse the trip without any valid reason. i am still not sure if they love the short or long trips the most.due to water login / huge traffic / they will just use any bloody excuse to refuse the trip. amazing service.	76
409	app ruim, serviço bom. depois da atualização o app não atualiza o carro movimentando. além da localização não aparecer corretamente	20
410	when driver asking cancel the trip also charge comes me	10
411	uber autos have started asking extra money for any trip we do. some drivers are asking to give cash payment orelse they wont take us.its service is detoriating day by day.	31
412	charge exceeded than shown initially.	5
413	the estimates for both driver arrival and arriving at the location are often terrible. issues regarding payment are yet to be resolved despite entering a complaint over a week ago. unfortunately switching to lyft.	34
414	bad intentioned drivers always find a way to trick users, forcing them to cancel by waiting next to the pickup point. trash app by greedy company.	26
415	destroys battery life. drains battery in the background. haven't used it in months yet it's been using a third of my battery. review is for the app not the service. deleting the app, only using lyft now.	37
416	your help options is the worse ever , i also can't book a shuttle when i confirm the shuttle an error message show up and i can't confirm the booking	30
417	app downloading is time consuming	5
418	cabs/auto not booking quickly. every time it asks for add money in paytm wallet.	14
419	can u please allow us to remove old debit cards from the app.	13
420	the map function in this app is really bad. it doesn't show the exact way to location. we had to cancel many trips because of this.	26
421	it is 2020. this should not be an issue still horrible cancellation policies(ubers problem) not mine. this app has made me late to work more times than i can count on my fingers and toes. i order an uber over 45 minutes before i have to be at work (i live 4 miles/10 mins away). there's always a driver within 8 minutes. it shows that and then they end up being 15 minutes away. then i ask them to cancel and they won't and cant. so i get stuck paying 5 extra bucks. horrible app.	95
422	can't add a stop once your trip has started. also, scheduling a ride ahead of time is not possible as the car/clock icon does not appear on my app even though i have the latest version. i read that it may simply not be available in my area or unavailable temporarily. regardless of such excuses, it is unreliable and a needed feature at all times in all areas.	68
423	1star for no customer care no.and now a days uber driver frequently refused to go destination i have exp.5 times in a day	23
424	i don't what happen to uber. m very upset waited for more than half an hour still driver didnot reach. when i tried to cancel the trip can't do it also. my time is wasted	35
425	always check you're bank account for double charges	8
426	we canot login it the new version of uber have many bugs	12
427	por favor cambien el color del emoji del oso, actualmente se ve rubio cuando debería ser negro (como mi novio) (piensa que ese oso es otro)	26
428	really love this app; it's too bad they never have ada vehicles! have gone with my local dial-a-ride!	18
429	constant and unpredictable price changes for no reason. it seems the longer i have to wait the more i get charged.	21
430	this apps is good but now a days having problm when i book for mi office daily driver use to mi accept reqst and when i get into the cabs driver missbehve and say that plz take another cabs i hve a problm . plz kindly take action about this i m from kolkata	54
431	unprofessional drivers these days. always calling to ask for your drop off location and then cancels the ride if they feel it's short.	23
432	there is a problem when we enter our number the uber app show. somethings went wrong. i tried in 2 mobile but error is same so what can i do. i am the user of uber but last 2 days i can't use because of this issue.	47
433	i am not able to delete a payment method and not able to book ride. please help	17
434	awful service. keep getting rides cancelled or the app says "finding your trip" for ages. costs just as much if not more than regular taxis.	25
435	today the app automatically logged out and now everytime we open it we have to enter the information all over again. after entering the information it again goes back asking to enter thr phone no. we unistalled and then installed and updated again but it didn't make a difference.	49
436	freight is very high and it's high freight is not on pickup locations it's drop location.	16
437	this is a bad review this app is not downloading fastly that's i am	14
438	booked a ride to the airport, got two notifications that different drivers have accepted the ride, although no driver information was shown in the ride section. was being told pick up is about to happen until about 7 minutes after pick up time i got a message saying "sorry, we couldn't find you a driver". how does this make any sense?	61
439	the price is getting higher	5
440	i have book ride17/9/17 two time but after1 hour wate there is no cab come. but i still got massage trip cancellation by driver. and also receive massage rs 52 and 52 for pay. customer wait for cab and your unprofessional behavior pay ra 105. why ?	47
441	they charge twice as much as lyft	7
442	service is completely unreliable. drivers drop pick ups at whim and will leave you stranded. better to stick with real taxi companies - to me, the extra few bucks is worth knowing that i will be picked up.	38
443	after when we book it the drivers are cancelling the trip after their accept trip of ours.wasting time of people	20
444	why did some drivers had to make me feel stupid for using this app? this app is great but some drivers did things i did not expect such as tricking me to pay them even the driver actually cancelled on me. why did your drivers acted this way even i actually paid them with my hard-earned money? please fix this before i start hating your app	66
445	its take 50mb memory and the service is not that gud	11
446	would suggest 2 improvements - should be allowed to book a minimum of 2 simultaneous rides like ola - speed indicator on app - sos button required	27
447	update: just learned of the data breach that happened in 2016. this reinforces my decision to not do any further business with a company whose business ethics are basically non-existent. there were problems from the start with this company and as current news stories have heralded, it's not getting any better.	51
448	worst experience some time its getting long time to confirm booking other wise fare is good	16
449	"a larger group of 483 people will be paid an average of nearly $11,000 because of other discrimination claims" (npr). nahh, a sexual harassment company is not welcomed anymore. they won't get our money. use lyft (or any other alternative) instead.	41
450	the app is not giving the option of different prices for all the type of rides i need to know why	21
451	when the trip is cancelled by customer, then penalty is levied on the customer. on majority of the occasions, drivers cancel the trip. at that time, penalty must be reversed and credited to the customers as their waiting time increases once drivers cancel the trip.	45
452	when you're quoting a client with 49 rupees, how does your system shows extra amount after reaching to destination? need your help!	22
453	worst thing is that there is no customer care no for riders if we face any problem there is no one to help us you have to do mail and wait but there is a no. for drivers where they can talk what the hell	45
454	where i reach before in a low cost.now for a same place i pay more then before.for example where i reached only in 80-89 rs now i have to pay 100 or more for a same place. .then why should i use uber. i use any other site or taxi.	50
455	there is always a problem with the updates. without updates app doesn't work.	13
456	the cleanliness need to be improved	6
457	app is fine and it's great to have alternative options other than taxis. great when there's a sale on too. however i'm disgusted with one aspect of the business model of uber. it's appalling and completely obnoxious that you charge customers double and triple the normal charge when there's high demand, for example during rush hour or bad weather.	59
458	this was a good app and service for some time, but now it's getting worse day by day. cannot select the pick-up point even after the update, the maps are creating cofusion for so many times at the pick-up point, drivers that are canceling the orders, many drivers that migrated to uber from poor local taxi services. the uber quality in bucharest is very low after one or two years since the service was launched. uber needs to reinvent, otherway will die slower.	83
459	i am using uber from a long time but now i am facing difficulties regarding my payment option . i had added some money in my uber paytm payment option but one day it automatically got delinked and when i again linked it then i had no money in my paytm. i am triying to contact uber for this but i am not able to contact uber. please share your contact details more precisely a customer care number so that i can convey my problem in details. if then that will be a great help. i am writing this review from india so please provide any customer support phn number for india.	112
460	oftenly pick up not take by auto.waste of time for searching in emergency situations 😒 😕	16
461	have lots of drivers that have no idea where they are going. my pick up sometimes go from under 5 minutes to under more. i see them just making al the wrong turns. one guy almost went on one way twice. need better drivers.	44
462	hello bro the rates of car or auto or bike are so much high and we are facing ₹20 to ₹30extra as compare to rapido. rapido is nice booking app as compared to uber so plz give low rates so we can easily ride with uber plz bro 🙏🙏🙏🙏🙏 so iam giving only 2 ⭐⭐ stars	56
463	the app is not working properly after the update.some times it remain as white screen ans .makes it annoying.i cant even book a cab	24
464	won't sign me in. i had to change my password three times and it still would not let me into the app. what a waste of my time.	28
465	i can't even get in the app to get a ride. won't allow me to opt in	17
466	recently the drivers have been terrible! thursday the driver's phone was switched off for about 5mins before he finally put it on, only for him to tell me how map isn't working in a very rude manner. told him to cancel the trip he insisted i be the one to cancel then i used my sister's phone to request for another ride only for uber to debit me 400 naira. meanwhile the driver never called me after i told him to cancel the trip. today i requested uber and the guy is a total novice still claiming, i simply asked him to clarify if he's familiar with my location he said yes only to call back 10mins later that he's somewhere he can't pronounce the name. and i'm in a hurry so i asked him to cancel the trip and he just switched off his phone. this is so wrong and painful. i think uber should also care for their customers needs also. make provision for us to make complaints before debiting. please do something am fed up already. i'm an hour late to appointment thanks to uber	188
467	is there an uber that i can pay with cash cause i don't use cards	15
468	the new app sucks. i can't find markers on the map and have to struggle if i have to drop a pin at a particular location. also, customer service wastes a lot of time by not reading messages and sending a standard template response. i have to send 4 emails to fix a pricing issue.	55
469	i am giving two star for service after booking vehicle. but i will give half star for booking vehicle, minimum 15-20 minutes to search vehicle by app. drivers don't prefer uber. they are always looking for ola booking.	38
470	car information is incorrect, in premeiun cars are very poor standard and bad smells	14
471	you can see that i decline every ride that i make under $3. quit sending them to me i'm not going to accept any and that will make my acceptance rate lower but i don't care i cannot afford to be nickel and dime to death by my employer. which is you	52
472	have been double charged before, that was bad enough, now i have been charged 100 dollars for a 20 dollar ride, no explanation given. if you like getting ripped off, this is the app for you. edit: i was told it was a cleaning fee because i got the seat wet with rainwater, they refunded 60 dollars, on the end i was charged 20 dollars for the ride and 20 dollars for the rainwater. better then 80 dollars, i guess make sure everything is completely dry before getting in an uber in the rain!	94
473	when i used uber for my first trip, it worked perfectly. now i try to get a ride and it says that i have an outsoutstanding payment and i don't know how to pay for it. how do i pay for it and get it to work again!	48
474	not user frienly like ola app	6
475	for payment method i am not getting google pay as option. i am using one plus 5	17
476	i am reducing my app rating not because there is a fault with the app per se, but there is no way we can communicate with uber or give feedback via the app. i use uber for professional purposes, the invoice which is emailed in unprintable which is required for reimbursements. it would be better if you email a one pager pdf which is printable instead of that monstrosity you do.	71
477	many error in app. and payment method is so cheap. so these app is 3 rd class. plz use ola app to safe ride	24
478	tried to put in gift card but not working.	9
479	में उबेर नही चला पा रहा हु मे पास वार्ड भूल गया हु क्या पास वार्ड बता पाओ गे	19
480	still not able to recognise location names. on the otherhand they charge toomuch irrationally for tiny deviation. very irrational and not justifiable at all.	24
481	bad service in pune viman nagar to much waiting and after 20min driver cancel the ride and charging rs63 . bad experience with uber not expecting that at all	29
482	some time app not supported properly	6
483	simplesmete esse app so ta me decepcionando eu nao tenho culpa se a rua esta alagada se tem um buraco etc e o motorista tenha que fazer uma outra rota agr ele faiz uma outra rota onde vai demorar mais e ainda tenho que pagar um valor diferente do que da hora em que chamei o uber ta de bricadeira ne?!	61
484	the communication with some of the drivers is terrible. no common sense for a 1am passengers.	16
485	the rides are good, and also the cars, but the charge always change, the one that appers on phone, and the one the driver charges. its always different, and what a huge difference the most of the times	38
486	too slow. not user friendly.asks too many questions and fails at last step. should keep it simple. e.g. driver contact number not visible on app, you get contact option which opens your calling app with drivers number pre entered. driver details are not sent in sms anymore. at least not for today's trip. payment from paytm interface is broken. if paytm account doesn't have balance and money needs to be added via uber interface, it will not show you full screen.just top 2-3lines of page and it's impossible to add money. too time consuming when you are in hurry. really annoyed with new interface	104
487	drivers cancelling rides after you wait for over 5-10 minutes. some do not cancel but do not even move so you will cancel the ride. drivers suggest or ask you for detours with you ending up paying 25% more. revised more expensive pricing scheme. sometimes the arrival time estimates are a joke. this and more spoil the great experience from other sincere drivers.	63
488	i am not able to register my mail id	9
489	there is an error after puting destination and requesting it gives me an error and go to help uber and there is no any help. help me	27
490	bad server. unable to book rides for the past 2 weeks. very upset	13
491	kind of just keeps getting worse.	6
492	rates are compartively higher and hidden charges apply	8
493	this app do not have a proper customer care set up. if we have issues no one even cares to reach us out even after 2-3 issues are submitted. this is not that way, i have paid twice on 3 of my trips but i do not get any refund. also the drivers themselves call and tell to cancel the ride, then also the cancellation fee is charged and not refunded. i am disappointed.	74
494	although there is no such problem regarding the rides but there is a big issue. i have somehow lost my password and the email id associated with my phone no and thus i have been trying from past 1 month but i am not being able to access the account. pls do something for this neither there is any customer care no we can contact which is very very careless.	70
495	while booking ride i was shown 246 rs but after completing ride i was charged 310 rs	17
496	stupid ass app rides are never available. needed to update my review to say that it's still a pathetic app there are never any ubers available when required. don't even know why i have it in my phone anyone. just taking up space unnecessarily.	44
497	charges very heavy drivers keep rejecting if any emergency dont go for uber. before it was very excellent service now worst.	21
498	my antivirus software tells me this app contains a virus that will reveal personal information.	15
499	pathetic, it's just that ola is not readily available in my area so i have to book uber. literally i hate the way they do business. their drivers stand a pane apart for abt 5 mins and then cancel the ride and the uber team doesn't refund that amount. it is a hassle to keep raising a complain for my own money which i never used and their fraudster drivers gulped without even coming to my pick up point. secondly, their drivers deny rides as per their convenience. literally patehtic this company is	93
500	it takes 25 minutes to get a cab. after which the driver calls you and asks where you want to go, and then cancels the ride. this has happened atleast 7-8 times to me. i don't understand why the driver has ti accept the ride if they are not ready to travel to certain destinations.	55
501	in kalyan , one must wait for at least 30 minutes to get uber auto. drivers either don't take booking or cancel it for no reason leaving commuters standed. ola has much higher fares compared to uber.it seems drivers accept booking immediately for ola and refuse the booking for uber.majority of drivers work for both uber and ola.so we are forced to pay higher fare to ola as uber is not easily available.	73
502	useful, but every time (confirmed) that i use my reward points for a 10% discount, conveniently the fares are 10% higher. scam.	22
503	booked uber for airport yesterday. morning i recd the driver info but he didn't pick up the call. i had to cancel the booking. not happy.	26
504	sucks now! i've had to call an uber to go to work for the last week or so. the area i live in is in the inner city and their used to be several drivers near by now it's like you don't have anymore employees. today is the 4th time in a row i've had to wait over 20 minutes for a driver. i used to only have to wait 5-7 mins max! switching to lyft their wait time seems to be less.	83
505	how can you give me that i give a ride amdd my last ride i never ride both cause they refuse and they ask me to cancell. i wish their is a invoice. why will i spend money on this. on the top of that why they used to ask me where to go and how much fair its written? m safe with ola and me. ill save all d send all to my colleagues cause they are with me m open minded if they tell me they couldn't i understand. its just means that they don't want the location. but m sorry to say this	106
506	the new update is a joke. you cannot change the destination while on a journey. also, why are we being charged a cancellation fee for cancelling on a driver going the opposite way to the pickup location? sort it out uber	41
507	99.9% of your driver's in and around jalahalli, bangalore, are the laziest group i've ever come across, who refuse to pick up unless we make a call and give them a special invitation, and only if their mood makes them feel like it. i cancelled the ride because the driver made no progress and i'm being asked to pay 43rs because i cancelled the ride. its not about the money, it's about the principle. after making a complaint through the app, i've apparently been credited, but the uber credits option in the payments option, doesn't even exist. for a worldwide company, you're a joke.	104
508	the worst experience.i was trying to contact driver for so long time and mobile is coming switch off,and it was an emergency case for me.where your cab is suppose to come on my location in place of that driver was saying i need to go his parking area and i walked 500mtr.when i ask why ur mobile is switch off he was sying don't have network.please fix this prblm.one more thing when we make the cab wait it is chargable then what about passenger,the cab was making us await for long time.	92
509	i used the eats section of this app to order food and i clicked place order however i didn't receive a confirmation that the order was placed. i then went out of the order to look and it didn't see an order so i went and placed the order again to then get a confirmation but i see 2 orders on the screen and 2 charges on my card. the app is buggy please work on fixing it	78
510	what is happening. i can't even log in.	8
511	drivers are not reliable. i never have gotten reimbursed for wildly unfair fares, which were approved to be refunded. i will soon be moving to didi rides	27
512	bakwas now uber doing cheating with customers they are saying 5kms ride in 49 rs. but they charge more than that even on my phone showing 49 rs but driver told me n show me at their phone 63 rs and one time i bookes it at my friend's phone showing us 49 rs but in driver phone was showing 105 rs what the hell . these type of cheating not acceptable from uber .	75
513	lately the ubers i have been getting are unprofessional. one was clearly stupid enough to not look at the street signs, and cancelled when i had to be to work.	30
514	unable to chat with the driver and respond to messages	10
515	after the update i'm unable to pick up the destination from address. what's the point then?	16
516	uber is not rider friendly. cancellation is the motto of the uber drivers	13
517	i can't change my rating of the driver	8
518	5 star app when you don't need it to be, 2 star app when you do.	16
519	why driver's are demanding more money and also their behaviour is too rude. it's not good. also there's no direct customer service support.	23
520	you sent invitations for uber pass ride and you had payment partner with paytm which dont accept new customer . why cant you deduct from our debit or credit which is linked with uber. please dont reply with suggestion. applied whst best necessary for customer	45
521	i just received a email saying i was not wearing a mask while on a trip. i always wear my mask while in public.	24
522	it doesn't allow me to use pool at all.	9
523	this has become bit slower than earlier evey time. teaching to be patiant at all time	16
524	i use uber all the time but as of lately it's been getting ridiculous i have to wait almost 30 minutes for a ride then sometimes in less then 3 minutes the price jumps for $9 to $26 for a 5 minute ride i understand that the price of rides fluctuate but a $17 dollar difference is alot especially when the ride is usually under $10	66
525	my account has been disabled for months now.	8
526	still hard to find uber motor, they are always reject my booking	12
527	why uber never gives update comments	6
528	worst aap for booking with depend this aap	8
529	uber should give existing customers more discount	7
530	was good before but nowadays has become increasingly expensive and this urges customers to look for other ulternatives	18
531	drivers in westchester drop rode don't want to drive the city where we must of us work i understand they want get any fare their but we must do better	30
532	driver is asking to pay extra for the ride! very bad experience.	12
533	driver charged 50 rs more than displayed fare	8
534	cannot get a ride to work no cars never me for an hour.	13
535	uber mini and bike is not available in this app	10
536	usually, it works, but when there is high demand don't expect to get a driver. i got two drivers for a ride, but none of them completed my request.	29
537	uber was once the best app but now it has become the worst. drivers keep you waiting. they call you and ask you for the drop location and then cancel the trip. totally irritating app.	35
538	i would like this app of i could use it. or doesn't adeptprepaid cards for those of us who are in situations where we can get bank cards	28
539	i don't kmow why i have to un-install and install the application every time i need to access the rides or change payment method or any of that because the menu is always blank	34
540	the latest pricing systems seem to gouge prices unlike any other app out there, and are the worst in my history with uber.prices are inflated early in the morning even when there's hardly any traffic.cancellation and cancellation fee are just eyewash designed to misinform the commuter.it used to be better than ola, price wise, the tables seem to have turned, ola delivers commuters on time and seems to handle pricing better for now.	73
541	the drivers are not professional once the driver came with a friend and inspire of saying him to get the friend down the driver refused and said he is a new driver so he is with him to show him the route and then the driver said that he would be getting down on the next stop but he didn't. this is very disappointing that the passengers are not treated properly and the driver behave rudely with the passenger. the same case happen with me twice and i had cancelled the ride	92
542	takes a very very long time in finding auto	9
543	i know your drivers have the option to take rides and if they don't want to they don't have to but i had a driver who was 3 minutes away flipped a u-turn and sat in a target parking lot for 10 minutes i need this app to get to work	51
544	i want one free ride	5
545	not available in singapore anymore	5
546	generally worse than other ride share apps. map accuracy is fairly poor.	12
547	never cones un recent past	5
548	u should stop digital payment because your drivers are not ready to come if we pay online. they called us and asked us where to go, if they not want to come then they cadence the ride and we have to wait for other driver. almost every driver is doing same.	51
549	why do the prices change drastically so often? i need uber for work and it's an 8 dollar trip most of the time but then it wants me to pay another 20 after a few minutes. somedays uber's will cancel on me because i don't want to pay the extra 20 dollars and i keep getting sent back to the same 4 that already canceled on me	67
550	hard to use. got charges almost twice what was given at the start. very unhappy.	15
551	2 stars is just being kinda generous at this point. as of late this price gouging is just ridiculous, i traveled about 15 miles, to get there around $20 now to get back home $71! really uber, really? there was no surge, not busy either. the other issue is i had the driver tell me since they can see how far were going if it's not more than 10 miles most won't except. that's not right uber. never had a problem until a few weeks ago. pls do better, this is not a good look uber	96
552	my ride never came, this morning and i could noy contact uber. no phone number for uber. very angry about this. i	22
553	uber experience is getting deteriorated. in all things like cabs quality, driver attitude, cancellation of trip, longer waiting period we have no option but to stick to uber.	28
554	very bad service. no response on compmain. drivers are very rude. they cancel ride on their mood after getting someone wait. its only good when you need to book a car.	31
555	nice but cancel charges is bad	6
556	double charges and fare miscalculation	5
557	their support thinks that a "wagonr" is a sedan and refuses to refund the extra money charged for a sedan booking where they allocated a wagon r car	28
558	the app has a bug. when someone shares a ride with me, and i click on the notification, i'm not able to see the ride. the notification just disappears. there should be an option to view ongoing, shared rides within the app	42
559	في السواقين كتير بيرفضوا الطلب ومش بيردوا يكنسلوا الرحلة علشان العميل اللي يكنسل	13
560	9302021 refuses to auto update.	5
561	i am forced to give a bad review. i forgot my password and reset it. but the app won't let me log in again. i wrote to customer care, but haven't gotten a response. i have enjoyed all my rides, but the app just doesn't match the rest of the service at uber.	53
562	uber is very useful service. but uber discontinued their services in our area.	13
563	driver's cancellation is charged on me.i didn't cancel the ride driver did coz he was not in a mood to go	21
564	there is no option for manually selecting destination point using putting pin point on destination like in ola .	19
565	not accurate location navigation both driver and passenger in apps plz fix it in update	15
566	the most harassing service. drivers are very harrashing, mostly auto driver and the rating of fares are not with our budgets. i'm going to uninstall this.	26
567	drivers are asking to cancel the ride	7
568	i forgot my password and wanted to reset .i did so but i m always getting to see that enter your phone no and send the otp i also did that . please see to it i m having a great proem regarding this. thank you.	46
569	in malaysi uper is so horrible.	6
570	better than lyft now. but rideshare is very dangerous in vegas do not use nightmare everytime! do not use!	19
571	qdo consigo uma corrida é ótimo. mas até chegar a esse ponto são vários motoristas q aceitam e cancelam. pra que isso?	22
572	won't let me get past entering my phone number. have requested a text or call more numerouse times. keeps asking me if i have entered the correct phone number. hello. i hate these app. always a freaking problem	38
573	i think yall should make a rule of no foul talking while in the uber because i have encountered some bad mouth people while riding uber. cursing and disrespect should be unacceptable	32
574	2 stars because i find it is slightly cheaper than ola. but im my area there are usually no cabs available.	21
575	i will never use uber again after this uber us charging people twice i want my money back	18
576	ap ki cars me songs nahi chlatey	7
577	very slow booking. have to wait so long to book a ride sometimes irritating	14
578	very difficult to rate & tip.	6
579	no discount to regular customer, and more price then ola and they also stop uberzip , once i booked the cab it was not moving from his place till 7 mins so cancel the ride and rebooked it so the also charged me cancelation fees, i completed bit no response from customer care.	53
580	i hate how manipulative the app has become. how can you ask to tip a driver twice? i work late nights, travel from the airport a lot and sometimes go out. i've always been a good tipper screwing me out of money because you use light gray font on a white box making me think i didn't tip the night before because sometimes i fall asleep rightaway when i get home. it's just as manipulative as subliminal advertisement. people assume this pop up is because they forgot to tip not to tip more	93
581	i have been a long time and frequent uber user and i’m nearly close to done with them forever. i just waited a ridic amount of time in the cold because uber said it was 3 min away. try 15+ minutes. i’m standing outside work seeing everyone else get picked up whilst i’m waiting for a ride that is less than 2 miles long. can’t you just be honest about the amount of time? then i can wait inside. last week my driver straight up drove past my location and kept going. when i go to cancel they said i would be charged $3 for wasting the drivers time? uber refunded it but the audacity! who can i bill at uber for wasting my time? time wasted while your app takes considerably longer to call uber pool so u can group as many people together as possible. what’s in that for me? gradually prices are climbing and service is deteriorating. your ride passes have become a joke. i saved like $10 last month. sounds like the cheapest customer loyalty program i have ever heard of. i never write reviews like this but i’m so over it!	196
582	we have not sitted and he started the trip	9
583	it takes alot of time to book a cab or an auto. this app is of no use in case of emergencies.	22
584	please make your app neatly. there are lots of glitches coming in while using the app. when we book a ride and the ride is confirmed after that immediately app gets out automatically. then we are not even able to do anything.	42
585	first tine installing uber dobt see one for new app only	11
586	i use this app on daily basis still i have to rate it bad. drivers don't aplear in given waiting time and when i call they say it might take more time and i should cancel the trip. there is nothing i can do about it. coz if i cancel my money gets cut from next trip and if i dont know to wait or not. then trip is reset with some other driver who takes even more time to come. also the rates are variable and if you use it daily instead of being cost effective, overall trip charges on average high.	103
587	lot of drivers are fake and using their fake identity. i have come across with some instances where the photo is different from driver and sometimes the vehicle. in hyderabad lot of drivers ask the fare and then cancel the ride from their end to save commission paid to uber in such case rider lost all the data of the ride. he or she cant even know in which vehicle they are travelling and the route even. uber please wake up.	81
588	person cant complaint about the driver which u have booked but he denied the service because person can only rate the driver and write review from whom he has taken the service .there is no e-mail where person can register complaint about the drivers its only in app and its very much complex.👎👎	53
589	i had a ride canceled 5 minutes away. plan very much in advance if you want to be on time	20
590	during peak time,company should have more drivers availability.so that they reach on time	13
591	most of the time i do not get connected to a driver for my trip,and by chance i do get connected to one who is already in a trip.when i try to call him to confirm if he is going to pick me up,he doesn't attend the call and finally after his ongoing trip is completed he cancels mine.i have been waiting for over 20 minutes to get canceled.i try again with no luck. also the app just has support options for specific issues.may be it means i should not have any other issues.very disappointed.	95
592	worst app! i was on hurry and i forgot the password when i was tapping on forgot password it was not submitting my new password! 😈😈😈👹	26
593	i don't know why uber people charge money from us when we cancel because of some driver where wait time was too long so if they cancel uber people should pay us right we were waiting for a ride but driver cancelled and uber didn't pay us if we cancel we should pay if they cancel who pays us	59
594	cancelled a trip by driver, but i had to pay. pathetic experirnce	12
595	sometimes its nice but it do not have any customer care support. what if there is an emergency? what if there are some questions? i am not able to add any other payment method except cash and my query has not been resolved yet because their chat system is pathetic.	50
596	why i am not getting the option of google pay in my payments section ?	15
597	my last few experiences were not good at all. totally embarrased and disappointed! not all, but after confirming, few drivers call and they want to know your drop location and if that is not of their choice, they do not come to take you and also do not recieve calls from your side. as a result, being helpless for several times at the crucial moment, you end up cancelling the booking and uber charge you for this. what is this? why there is no other options to fix this?! uber should investigate!	92
598	they really need a customer care line.	7
599	the rates are higher than meter rates why so? and even if we try to book a ride there's no one to pick u up even if they are nearby everytime they either cancel or keeps searching and at the end saying sorry we don't have rides for you such a waste of time in the beginning when i started using this app everything was normal the autos used be on time whenever needed but eventually they stopped coming and accepting the rides!	83
600	my experience is just awful. connected to a driver while they are still dropping off someone else. i've multiple times watched a driver nearby drive away to do so, 2-3 min wait for a pickup becomes 10-20 min wait. fair estimate to a tourist attraction are inflate by an additional 10km taking non existent roads, error by design as reporting this i was told my fair was correct that's 3 times what a trip of the actual same distance would cost. pick-up pins can't even be moved to safe locations.	90
601	the application keep crashing on me. i don't know why. and i don't have access to the uberpool	18
602	a driver just cancelled me and i have been charged rm5.i called him and he said he has been waiting for me very long. before this, i called him and he asked for my block number. i told him and i go down to wait for him with my luggage.not even 3 minutes he cancelled me and i been charged. he should inform me that he already arrived. at least text me or wait me for 3minutes.he don't even wait .and cancelled me when he saw no one at block b. please refund back my money. he should be responsible .please inform people when you are arrived next time uber drivers.	111
603	fair icreased after arrived destination	5
604	app didn't get network on time and driver took liquid cash from me. and now it shows payment arrears to me.	21
605	it gives a waiting time opposed to the actual time taken for the cab to come which is changed after booking.	21
606	very bad app.support hi nhi krta h baar baar sign in krne ko kehte hai krte h toh fir return number options p chl jata hai or jld hi koi booking nhi milta divers jyada tr cancel krdete h. wht the hell app	43
607	app does not close even after 5 minutes of trials for drivers. most of time we end up connected after going halfway to destination in another vehicle. and it turns annoying that you would be charged for non connected trips and their help not properly programmed to take proper feedbacks.	50
608	the worst thing is when you charge double of the price you showed before. i am leaving you uber. it's a scam you are running.	25
609	many times the drivers cancel the ride after asking drop location.some drivers do not move towards your location and do not pickup any calls forcing you to cancel the ride.the service has become totally unreliable and the only saving grace for uber is that the competition is worse.	48
610	uber is a good companion especially you want a safe ride, but i have one issue with this up, the credit 9sar keeps on popping on my app, everytime i catch a ride even i already fix that issue plz help me solve this its very annoying then ill give 5star	51
611	finding a decent driver in less than 30 minutes is a complete pain in the ass	16
612	do not have wallet option. cannot add more funds with my credit card. please advise and correct. thank you, corine garland	21
613	it used to be a great app but not so much anymore the map for uber sucks so i always have to tell them how to get there or else it takes twice as long or they get lost and seems like2 out of 5 times the driver just canceled the ride and doesn't show up or if i doget somebody to show up it'll be a driver who is taking three times longer to get to a place on purpose so he can make the charges higher i just missed another appointment this morning for another guy cancelling after he didn't show up	104
614	i had very pathetic experience with uber as it is never available at time it keeps u waiting for long but it's completely waste of time as many drivers cancel the ride after accepting it never gonna use it no auto's are available.	43
615	uber put me in black list because their stupid app didn't find gps signal easily and i had to manual adjust a couple of times, so uber considered that as me trying to play around the system	37
616	bad app : i just started to login but i forgot my password and get help to reset but it didn't even work	23
617	crashes all the time. this time there is no search bar in the app have to reinstall every time	19
618	i had no issue untill yesterday where i couldn't see the details of my driver.he suddenly called me and i was very confused without any vehicle details appearing in my app. and i got charged for waiting because of this issue which was kind of unfair. after i finished my ride only the details appeared. please fix these kind of bugs.	61
619	very bad experience today. i made a auto drive today. payment rs 118 debited from my zmazon pay. but as the driver claimed he did not receive payment i sent him rs 119 to his gpa number. but the app do not have any option to report. no email or feed back options. drivers canels trip when payment mode is not cash.	62
620	every time destination showing wrong	5
621	update has forgotten saved places	5
622	i paid the driver in cash for my last trip. even then the app shows payment pending. i requested that i paid the amount in cash. still i am unable to book my next trip. highly unprofessional behaviour. please respond to your customers sooner. also make sure you know your drivers have got paid or not. terrible.	57
623	this app has many glitches and needs to be fine tuned	11
624	cannot update the current location or any other personal information into my account. also while raining time, difficult to find a cab or always line busy. very disappointed	28
625	hello, after update doesn't accept credit card.	7
626	the website and app don't match up i created an account last year trying to delete and create a new one. app pulls up the old and website pulls up the new	32
627	most of the drivers are nice but the prices where i live keep going higher and higher and when they're not that high only drivers that are 20 min away from me will accept it, the closer one, won't. the rewards systems now is quite bad too, before we would get free telecine for 3 month or 3 days of 10% on trips, but now the telecine is gone and the 10% works for only one trip that you may do in 3 days, kind of useless. and yeah, i loved this app but i don't think i can keep using it anymore	103
628	sometimes drivers refuse credit card trips, other times they refuse long trips, other times they accept the trip but never showup. it's common now to request an uber for min 30 minutes to actually get a driver that's gonna fully accept the ride.	43
629	uber is not as good as before because some time u do pool with uber u can't even fine the point where they at some time u get to go some time u get where u going late so out for five i give 2	45
630	now uber price is so high and drivers are so rude and they do not receive the calls.so bad	19
631	uber show less price but driver take too much money than the showing price i book the uber for mussoorie but driver said that it is a season time i can't drop you only because in mussoorie i can't take another person because uber don't allow .	47
632	maze maze kicu uber driver location pocondo na hole trip cancel kore dey .	14
633	very disappointed. i have been over charged for my rides mutiple times and thr last ride after paying in cash to the driver, the driver complained that i didn't pay him and uber has asked me to pay. they have made it impossible to order another ride or use ubereats until i pay that amount. though i complained many times they disregarded me completely. better apps are available such as pickme, bcon etc.	73
634	very buggy and sluggish app, great when it works but disastrous when it doesn't.	14
635	july 15, 2020 version doesn't download fully from play store. stuck at 99% for hours. need to cancel install.	19
636	uber takes too much of there driver's money and the app for rating uber is terrible.	16
637	its take too much time to find cabs	8
638	my uber app is no't restared please help	8
639	it kept telling my zip code was wrong	8
640	bad experience with this.a driver once asked me to pay for round trip which i only paid what was my bill he rated me badly. uber blocked me since then. but anyways i have been moving 😭😭😣😣	37
641	shortage of drivers. it always takes 1hour to find a driver & book a ride	15
642	could never connect in delhi. uber worked fine in jaipur. my husband and i both have the same problem. get "oops" error message, can see nearby cars, but cannot complete booking. also get message that can't reach uber network. i tried logging out, but text with pin never arrived so couldn't sign back in. in nepal now now heading to bhutan, but will be back in delhi (when should be able to get text) at end of week and would really like uber to work.	85
643	uber is getting on my nerves. whenever i have an issue i write them, and they consistently respond with copy and pasted messages without actually reading what my issue is or reviewing my ride. it's like they don't actually care that you're having trouble with their drivers, their app, or their policies. also when something really has gone wrong on their end, they have always denied it at first and then, when i write back, they do whatever and don't give me the explanation i want and deserve on what caused the issue. i'm seriously just considering using lift. hopefully their customer service is better	105
644	irctc website opens faster than the app itself. can't book a ride for 15 minutes minimum. it just simply gets stuck and then there is a blank screen. amd its not just me, many of my friends are facing yhe the same issue	43
645	mucho fraude en colombia. o conductores cancelan pedidos. dejaron de ser lo que iniciaron siendo.	15
646	no customer support. driver cancels ride, you pay the cancellation fee. the worst strategy to steal money from passengers. i now hate the app which i loved so much before.	30
647	i can't understand why your bike drivers alwys cancel the ride after knowing the location. they call and ask the drop location and then cancel it .please see this matter. otherwise i will complain at head office	37
648	the rates r high nowadays	5
649	primero me cobran una tarifa y des úes me cobran otra, tardan mucho en llegar los carros y hay pocos descuentos	21
650	i gave 2 stars because i was way overcharged for a very short trip and still waiting for my refund.	20
651	it's been having a lot of problems lately the maps don't work correctly, the amounts change and the drivers don't responde to any messages i have had to cancel several trips because of this	34
652	i changed my 5 stars to 2 after the huge price increase of over 70%. also the drivers cancel constantly after you've waited forever without reason or any compensation for your troubles. sometimes as many as 3 drivers cancel on you. however, if you cancel they quickly charge you a high cancellation fee even if cancelled within a minute of driver excepting. was a yah now they are a big booo!	71
653	the fact that your drivers can cancel without a single call or an actual reason is ridiculous. completely counter intuitive to customer service oh pro tip. don't look for a customer service number. they don't actually want your feedback. ffs edit: if there was supposed to be a link.there isn't one. 😱	52
654	yall need uber in paris tx	6
655	i was a loyal customer with uber but its been month i am not able to book any cab disappointed fix the app	23
656	more time ask email id	5
657	wouldn't update expiration date on credit card. had to add new card. no way to delete old. threw at least 3 errors. and wanted to default to uber cash unless u turn it off in the setup. there are just so many things wrong w/ this.	46
658	uber is not working for me, it's asking for my no. i give it but it always say something went wrong	21
659	lots of limitation like app does not allow you to write pick up location or changing pick up address or booking cab for x time duration.	26
660	horrível para recuperar algo perdido, não fornece chat privado com motorista	11
661	i paid for a raid using upi but even then i was asked to clear off the due to make a new ride. it happened not only once but twice. if i have to pay only using paytm then what's the point of using upi? also at the start of upi you have provided a coupon which is still pending from ur side and u keep saying that u have reimbursed but i didn't get any coupon. so many issues and there is no call center to call you for any issues?	92
662	i have to uninstall and reinstall every time i want to use it. it's a huge hassle and time consuming.	20
663	please give your drivers the exact pick up spot rather than an approximation. it is a pain to get them to the right place.	24
664	pick up location now can't be customized from my office my pick up location was 500m to 1km	18
665	even when the driver cancels, i had to pay. sometimes the driver takes too long to come then if we cancel it, we need to pay. it's really disappointing.	29
666	uber ksa is one of worst apps. taking more than 20 minutes to pick a driver. drivers focred the clients to cancel the trip for certian reasons.	27
667	i use uber for for about 2 years . so far it was but nowadays it is get horrible my last trip was charged with extra 30 rs and my parent got extra 15 rs charged for no reason. uninstalling it .	42
668	i was trying to book a cab for 1h, but no driver accepted cab request. you have to change this or many people can face problems in emergency situations	29
669	too difficult to find a close driver.	7
670	1ride 1 location phr alag alag rate ku	8
671	avoid like plague. they don't have any customer support in india, just a stupid in app help and you won't get any refund for being overcharged for their technical errors. they overcharged me by 4 times for their gps error but haven't refunded my money even after 2 months. in case of issues, they'll ask you to contact via in app help, then tell you that the problem will be resolved in a week, but nothing happens and you're back to square one. ola while being more expensive has way better customer support.	93
672	very hard to book and choose pick up location	9
673	i can't even sign in! my phone number was used by someone else before i got it, and stupid uber won't let me use it!	25
674	terrível. até atenderia as necessidades se de fato os motoristas aceitassem as corridas. sempre levo 30min ou mais para ser aceita, isso quando não cancelam. (morando em cidade grande, do litoral) o aplicativo pode cumprir o que promete, mas precisa ter uma rigidez a mais com os colaboradores que não colaboram.	51
675	used to be great. now app automatically takes the longest route to any destination. i've missed appointments, trains, meeting all because once your in the uber it takes the longest way possible also increases the price outside the estimated amount it takes so long. some rides it's cheaper to take a taxi. needs updating with route selection like google maps. used to be amazing but you're slipping big time.	69
676	i'll booking the uber cab a time is 3 min then confirm booking the cab that time 13 min . it was very bad service to uber and, payment is very high you can please update you service.	38
677	its waste app why mean drivers calls the customers and where urs drop can be end and they informing to driver after they cancelled the trips a lot in this uber happens a lot so keep good driver in uber and keep safe for customers its very important also.	49
678	this is not updating paytm payments properly lost money	9
679	sometimes it's good but drivers denie the rides most of the time	12
680	real-time location is not displayed during a trip. drivers always ask the destination before confirming a booking and decide if they want to drop us there or not.	28
681	la app envia la direccion equivocada al conductor. es una perdida de tiempo esperar por un conductor que nunca llega.	20
682	drivers pick the rides which are 5 to 20 min away.which is impossible to wait so long in emergencies	19
683	not good. every 2nd ride i had to pay extra. they adjusted. but next time same issue. disgusting	18
684	why uber driver cencel trip or something he coming late . it's totally inconvenience	14
685	terrible app. first driver canceled on me. second driver went up 2$ than canceled on me and finally was able to get a ride from the 3rd driver but the price went up another 2 dollars	36
686	extra money keeps coming out of my account like 3.79	10
687	uber cash takes too long to get in.	8
688	very slow app and my identity was used	8
689	drivers cancel their rides. first they call us and ask drop destination and demand extra money, if we refuse they cancel trip by the app. they waste our valuable time .	31
690	this app is different there is no option for promo	10
691	cabs are not available when required. if available, they are miles away when connected. moving to ola who have better service than uber.	23
692	nice but ur costly againts ola	6
693	the reason why i gave 3 stars is because i am having a continuous problem with uber's cost as the charge which it shows while booking the ride and the cash it shows at the end of the trip is just double yesterday i booked a ride which showed rs.120 but when i reached my destination the driver's phone showed the amount to be rs. 270 which is just more than double the amount. doing this u are actually cheating on your customers. and this has not happened to me once but a lot of times. i am just requesting u to refund my extra money.	106
694	i can not see upi option in payment mode.	9
695	i reported the issue with the driver cancelling on me but you guys only gonna give me $5?! i know the cancellation fee is $5 but you took the whole fare trip from my bank i have proof	38
696	rates are reasonable but when i wanted a urgent cab (rickshaw),no one responded to my request	16
697	uber trip to the airport was delayed even though it was scheduled. and uber has no customer service number. the driver was probably the only one available in the morning. uber is ok for impromptu rides but they are not for scheduled, time sensitive trips. if there arent any drivers available, we wouldn't know.	54
698	please add an otp system. driver is starting the trip without me.	12
699	it is good but you cannot always rely on uber. the drivers don't accept or accept it at first then later cancel. they don't care if we are in any emergency or getting late.	34
700	driver don't confirm the ride they just cancel the ride even they are just 5-10 min away when it's urgent just keep waiting for driver to confirm the ride but htye didn't	32
701	charged me twice for tip. no customer service at all. ill never use again	14
702	handy and alot better than a taxi, however if you are waiting for pickup you need to keep the app open and be stating at it constantly. for whatever reason i don't get notifications when the driver is near or when they arrive. incase support want to know, yes i've turned it on and off again, yes notifications are enabled, yes i've uninstalled and re installed, i've had this issue on my old phone and my new one.	78
703	this app just gets worse and worse. rides take forever to confirm, they let drivers take your ride even when they're just starting another ride. that's 30+ mins of wait sometimes. the app has been failing non stop, closes on its own, or freezes. and they have the nerve to increase prices. so more money for an even worse service.	60
704	smh. don't buy gift cards you wont be able to use, to end up with an out standing balance. gift card has been sitting there since april and not response from customer service since. i would like a refund.	39
705	too many loopholes in detriment of the rider. also too expensive. platform defective.	13
706	i added 50 dollars from a uber card now i don't see it in payment it was added 04/24/2020 can u please help me	24
707	últimamente las tarifas son carísimas, se cancelan los viajes después de hasta 15 minutos y hace dar a los conductores vueltas innecesarias antes de llegar a recoger al usuario haciendo que se tarden más.	34
708	the app canceled my ride and increased the fair to 3x the price. i'll probably go with another service or call a cab next time.	25
709	payment method very bad. 1. uber collects the charges of previous ride when booking next ride. neither the bill is generated on completion of ride. so customer is totally in dark when he is making payments. 2. neither customer can opt to select immediate payment. 3. delays the ride booking as payment of previous ride has to be made while we are on urgent tour. 4. half the time there is error in payment method because of no reason. neither it can be corrected by customers. 5. till the time payment is made, bill can not be availed.	98
710	app does not give accurate destination times. also express makes people wait 4 mins before even booking.	17
711	i couldnt able sign in to app. so wrost app	10
712	now a days the cab drivers doesn't us their a/c in cars. very dissapointing service by uber.	17
713	i'm unable to book bikeshare from my application, has that feature been removed @uber ?	15
714	i was over charged! such an eclectic service from uber! i have uninstalled the app.	15
715	the driver's comes too late and always delay as per the estimated time given .its not so flexible!	18
716	screws over the driver and rider.	6
717	maximum drivers asking for extra money	6
718	work on technical support system. helpline doesn't work. my old payment still not showing pending so i am not able to schedule my other journey. no policy about cancellation from driver. poor services	33
719	sometimes prices are way too high. like how can you charge $30 dollar on a $10 dollars trip . its ridiculous:(	21
720	it needs an update because its map is not that much accurate and also an update for a wallet in the uber app in which we can save our money,also if the driver does not have a change he can just transfer it to our accounts ! and also i can not log in ?	55
721	i can not get past the code to finish i doling the app. it says i entered the wrong code. my email is also wrong . .my bad but do kmow how to fix it.	35
722	i was taking a trip on this friday i.e 6th september the amount which was quoted in the begging of the trip was something different and the amount which i had to pay at the end was just double of what was shown. i had a limited amount of money with me while travelling it became very difficult for me to get money from somewhere at that time. i normal prudent man would just take some extra money with him while travelling the fare just got doubled. this type of service is unacceptable.	93
723	not better car and driver's	5
724	something it show more money. and that is not good . free rides doesn't calculate in fund	17
725	tbh uber is less reliable than taxi	7
726	the app penalizes the rider if you cancel when your driver doesn't show up but doesn't allow you to report drivers who don't show up after accepting the ride.	29
727	no longer possible to pay with my visa card, without any explanation nor support. back to cash payment, disappointing !	20
728	sometimes application assign driver which are already in pickup.and sometimes we need to wait 15/20 minutes to get uber in case of emergency also.please fix your app.	27
729	better than ola but both are worst. ola had rudest drivers in bangalore but has atleast customer care which we call directly. this auto/taxi sharing service is pathetic in the sense as you can't get a ride even if there are 100s of autos around at the time of booking. whats the use of the app if there is no ease. only 10% of time u get your ride. who said cabs and auto hailing cabs made it easy to travel around?	82
730	it used to be cool. don't get me wrong some driver pick you up, others sit and pick who they want to pick up. it took me a hour and a half to get picked up today. for that they get low score. but driver was very professional. he got a good tip $$$	54
731	i don't acces my account for three months	8
732	no available drivers and paid an exorbitant amount for a 10 minute ride. it took 30+ minutes for the driver to arrive and i was late for an appointment. it's not reliable or convenient. i thought about canceling and walking since the wait was 30 minutes but then i would be charged a cancellation fee. it's robbery. i had a good driver.	62
733	unable to get old id	5
734	i think the cars most driver's use are too old . when u started the cars were better . i can't be paying for cars that are too old	29
735	first time has a bad experience with uber.waiting almost 2hour, uber driver still not yet come. then i want to cancel but uber said if i cancelled will charge rm5, so i decided to wait.lastly, uber cancel it😡😡	38
736	me canceló un viaje sin darme cuenta y cuando trato de pagar la cancelación en efectivo en el siguiente viaje, no me deja, si no es con tarjeta. no puedo utilizar para nada el servicio por ello.	37
737	have been using uber since 3 yrs. performance has been coming down drastically. drivers just call and ask the dropping point and keep cancelling the trip. uber assigns another driver who is way far away than my initial wait time. now, if i go for a cancellation,u charge me saying driver started. there isn't a help for the current ride. uber has to do something about this. u are just loosing the game. cancellations are just rampent and i don't know if someone is looking at these issues. give an option for the customer to bring to your notice if the driver cancells the ride after knowing the location. drivers keep going in opposite direction and wait for us to cancel the ride. and please, if another ride is allotted to us, please allot it to a rear by cab .	141
738	initially the app and the service were working well, but then the updates - becoming hurdles. now the scenario is there is no contact to complain or atleast text, which is a big bother. the payment has been made, but the account shows payment due, come on is it possible that a driver leaves you without paying? can't take this long, looking for other options.	65
739	"let's give gold members 20% off every ride for a month, but give platinum members a free uber eats delivery"	20
740	why you charge extra rs.20.54, your driver not come at proper location.	12
741	cancelled 3 rides and made me late for work	9
742	i didn't get any option to use upi payment options.	10
743	the upgrade of android payment method made uber app become more horrible.	12
744	the app used to be good. i like the live map. i've had good experiences with journeys if i manage to get a driver. i always get bounced around by the app now - connected then disconnected, waiting. this pre-dates the fuel shortage. i have a high rating as well so it's not that. a friend told me it's because it bumps up surge pricing. i took a normal taxi yesterday one way then an uber - difference in fare was £8 vs. £15. uber cost me double for the same journey. overall, not impressed.	95
745	the app works fine. what makes me mad is the drivers they are very rude my exs mom needed him to go out to her because she needed help his car was not working so i had to order him a uber around 9pm 3 drivers showed up then said im not going that way then took off one driver had no mask on rubbing his face and nose	69
746	uber is a no 1 app	6
747	we can not complain at the time of ride.please provide the contact number so that we will call on that number and tell you our problem	26
748	this app kinda sucks now	5
749	☆☆☆☆☆ 281d5c3eue ☆☆☆☆☆☆ ¡$ 200 en tu primer viaje!	9
750	it takes a lot of time to get the ride at 8-8:30 am and 6-7 pm. it is ridiculous. and driver of uber also cancel the ride after hearing the destination.	31
751	one thing that makes uber special is no refusals. but sadly, that's not the case anymore. rate of refusals are becoming higher with every passing day. drivers will ask for the drop location on call and will cancel the ride after sometime if they are not willing to go. happens more frequently with bikes. they don't even cancel themselves but will ask the rider to cancel. i've had 3-4 cancellations on a row many times. this creates a lot of inconvenience.	81
752	sometimes payment amount showed different from booking amount.	8
753	uber is not allowing to cancel once called and taking extra 40 rs	13
754	switching off ac by driver despite charged for it	9
755	the new update doeant show the location of the cab once the ride starts. the location remains the same as the pickup location. clearing cache didnt help.	27
756	only two stars until it can be installed to sd. insane amount of storage needed.	15
757	times and location are off, very unfriendly and complicated ui. learn from lyft!	13
758	riksha driver's behaviour not good	5
759	that's so disappointing that uber has such an illiterate drivers they don't know how to go according to map, they don't know the places properly and yes one more thing. we booked uber but it's fare was increased in just one day so due to this we switched to careem.many people can not afford this much fare.we were very satisfied with uber but not now.	65
760	not good but it is helpful.	6
761	bookings take time and cancellations occur again and again	9
762	hidden charges are not shown and drivers are not professional and unnecessarily charge waiting time. sometimes if you don't notice and book a ride for ur friends or family using paytm, they will take cash also for the same from them.	41
763	doesn't allow to setup pickup time on andriod	8
764	r freezerex numbers 7iiiu. cnn nñnmnnñnmñnñnñnmñ	6
765	cost shown on app and actual value changes and differs a lot	12
766	charging extra fares even if the driver cancels the ride	10
767	u got bad habit.the first price you change it after i arrived .this is terrible.!	15
768	not at all very happy with this app. i first installed it recently then used uber jump a few times. last night when i needed uber jump rather urgently it wouldn't load & had a message saying that the app was out of order & couldn't load. i tried again this morning & again it wouldn't load. i just uninstalled it & reinstalled it. if it doesn't work this time i'll get rid of it for good. also what is the red area on the map ? it's within the correct council zone so can't be out of bounds.	99
769	its been 2 years since i used this app and still it won't allow me to add another card or request a car or pay which is the reason why i never use this app. how can you like blacklists me? i only had like 1 driver and i paid like 60$ never came	54
770	i am using this app every single day, however from last few day whenever i book a car it automatically gets cancelled and then they ask me to pay 47.25 inr cancellation fee.this is just not acceptable. i want to know what's going on.if i don't receive an explanation from uber, i'll forsure stop using it	56
771	i had a bad experience with few of the drivers. they would first accept to come then, they actually wouldn't come making me wait for long and when i called to ask them about their whereabouts they said, they can't come. i asked them to cancel the ride so i could book for another cab (as cancelling from my side would cost me and its not even my wish to cancel) then he didn't even cancel it and i had pay extra charge for my next ride.it happened twice. please note this and act appropriately on such acts.	98
772	every time i reserve a trip to airport, it never works. they either cancel in the last minute and put me in a stressful situation, and yet charging me on top. or they come early and leave prior to the exact reservation time. i don't recommend the reserve trip feature to anyone.	52
773	i was a regular user of uber cabs. but i'm highly disappointed with uber now. from the time the app got updated it behaves very weird. doest locate my location well. my home location is saved but still it shows me some other location name for pick up. and now it doesn't accept paytm either. every time the app says plz opt cash payment for this trip. my most trusted and used app has become the most annoying app now. also for a distance of less than 5 kms you charge me 105 where as u keep flashing that all trips within 8kms is 49rs. i'm very very disappointed with uber.	111
774	try to better okay.money highy	5
775	i took an auto ride today, while booking fare shown to me was 16.54inr where as after completion of ride fare was 48 inr.3 times.pathetic and unreasonable	27
776	the uber it cancels and at times it doesn't work only	11
777	the new version of the software kills my battery. use way too much energy to run.	16
778	after the latest update, i can no longer tip my drivers in the app. i get the following message "something went wrong, please try that again ". please fix asap. i haven't had this problem prior to.	37
779	having the app open for 21 minutes half on my screen half in my background drained my battery 7%. unacceptable.	20
780	complaint registering mechanism for riders on app is almost non existent. app very frequently hangs both on wi-fi and mobil network.	21
781	sometimes difficult to cancel the schedule travels	7
782	it's a pity that uber screw up with jump. i would like to use it but cannot since my payment methods (working just fine with uber taxi) seem not valid for jump. brute lunching a service it would be good to make sure it works. i got late to an appointment thanks to this annoying situation.	56
783	last 2 rides were so frustrating. every time a new driver was assigned. they would call and ask where i want to go and then cancel on me. and cannot complain against them as they dint accept the ride and there were no details about them in the app. i had a one year old with me. it was an aweful experience. i hope uber reads this message.	68
784	sometimes some drivers are reject bookings, sometimes they select my booking by their choice.	14
785	the map shows wrong direction to the driver and charged me for waiting but i was the waiting not the driver.	21
786	i have been charged 320 extra as i have already paid 320 for the fare online. loss of 320 rs. poor refund policy by uber.	25
787	everytime i book a car the driver would ask my destination and they would cancel it then . sometimes i am charged for their cancelation. they just refuse to switch on ac even after paying surcharge, a hefty money drivers would refuse to switch on ac on your face . uber is doing what . nothing ! last but not the least they would want their fare in cash only otherwise they would cancel your ride. what an experience!	79
788	what happened to the dark mode?	6
789	if driver cancels my trip within 1 min then also they debited my money. not very helpful to solve problems related to cancellation of driver	25
790	cab tracing getting worse day by day	7
791	driver cancel the ride when they wish to	8
792	drivers don't show up and my money gets taken.	9
793	app is always temporarily unavailable.	5
794	most cabs nowadays are dirty.	5
795	pathetic app.not able reset my password. whenever i am punching my otp its showing me that "we couldn't verify your account" .if you guys can delete my account please do it i don't wanna use it	36
796	١-مبقاش دقيق في الوقت ممكن استنى ١٠ دقايق و يظهرلي ان بيني و بينه ٣ دقايق ٢-مش بيجيبوا الأقرب ليا رغم اني في منطقة حيوية جدا جدا ٣-ال app مش بيظهر التحركات الفعلية للسائق ممكن يبقى عندي و يظهرلي انه لسه فاضل دقيقتين على ميوصل ٤-الاسعار بتختلف اختلاف كبير لنفس المكان و نفس الوقت و نفس ظروف الطريق و مش في أعياد بروح نفس المكان من ٣٠ ل ٥٥ جنيه	70
797	customer care is good. there are basically 2 problems we face in ghaziabad (201014) 1. unnessesary long route resulting in high toll tax. 2. driver cancle or ask you to cancle after asking for destination.	35
798	drivers keeps taking lot of time. keeps cancelling the trip after making us to wait for 15 minutes some times. it's unfair to charge us for the trips we cancel, because the drivers are not being charged, when they cancel on us. if one driver cancelled the trip, the next booking should be 50% off for the customer. and uber app is a nightmare now a days. it was good before, but not anymore.	74
799	i don't understand why you just don't make booking the ride simple. to book a ride from a place other than home is has 2-3 unnecessary steps. i just can't understand why. google maps is a more complicated app but easier to use that yours. why can i not put the amount of money i want in my wallet. why steady figures? why must there be some change? these are thing s that make me feel like you want to have ur way into my finance. so no thank you uber and bye. you can keep the money in the wallet.	101
800	new update gives problems while adding or deleting payment options.	10
801	overall the app is okay but the worst thing about the app is that they first overcharge you on a trip and than refund you the amount in uber cash in order to make you book uber again with that money. i had an trip booked of 58 and i was charged 121.	53
802	always underestimates time driver will get there, hoping you won't pick another option	13
803	when the driver cancel the trip, it didnt apper on (my trip ) . many driver call me and ask if i cancel the trip and they take me to my distination and i give him the money without the companey knows . when i dont agree of this they cancel the trip . and i cant complain about them	60
804	fairs are very high sometimes but the service is very good	11
805	octuber was a gimmick to fool ppl	7
806	i used to love uber and tip the drivers $10 every ride until the app would charge my card for cancellations that i never made. the 1st time it happened i lowered my tip to $5 per ride and then the app charged me for a cancellation that i never made again! so now i have taken my card information off the app and i'm looking for another car service. long story short, never give your real bank card to this or any other app! only use their gift card found in a walmart so they can't steal your money!	100
807	receipt number nd receipt must be provided	7
808	please bring back the ability to see route!	8
809	drivernya lama nyampenya, kadang ada yg cancel padahal udah nungguin dan udh telfon, tp ongkosnya rendah. so good :)	19
810	i dont like the fact that you think you can go up 2 dollar more for a ride that's cheaper on lyft	22
811	i m a new rider . till now i hv 6 rides & think u give all authority to captains they can cancel rides & transfer to others , this is very unjustified , rider like me is totally depends on captains & there is no way to complaint or contact or helpline , plzzzz do something for this , thanks	61
812	when i cancle a ride after 5mins of booking i'll b charged with some amount but when a driver confirm a ride n after 7 ,10 or 15 mins he cancle it i hve to keep on waiting n wasting extra 10mins for searching another ride.n it happens almost every day really disappointing n waste of time	57
813	after an update this app is no longer working. not sure what's up with uber but i guess all the people at the top of the pyramid habe gotten their money so we dealing with what's left.	37
814	charged for 2 cancellations that i did not cancel. the drivers did.i think	13
815	i booked the ride last night for my cousin, & it stated that the trip would be $11 & some change. this morning i'd tipped the driver $5. but when i looked at the receipt, the receipt stated highly close to $20. why did i get charged extra fees when i booked it the night before. are you the company will be charging extra fees now?	66
816	rating reduced from 5 to 3* because i had at meanwhile too many troubles with drivers! once the driver got totally lost,missed to take the correct way as per navy, stopped in middle of highway,drove in wrong direction;i was on my way home from veterinary clinic with a sick cat-and instead of the usual 1,5 hours-it took about 3hrs! upon arrival i should pay the triple price! i refused+got request to pay the rest! complaint management very bad, took long time! that is only 1 case of many!	88
817	i cant find the uber pool option. worst update.	9
818	too many large app after installed	6
819	i had a hard time trying to pay for my uber ride even though i had money on my card. i kept saying switch payment and that was my only payment.	31
820	there should be an option in feedback whether the cab/moto executive is following traffic signal or not and whether he/she is following traffic rules properly. otherwise application and services are good	31
821	totally trash drivers . this people ask where to go even after we send them a location. uber community should teach the drivers using the google maps and give some knowledge about gps	33
822	erratic. i go to rate or tip recent driver and instead get asked "where to?"	15
823	this sucks every time when driver cancel the ride they charge me 120 rupee because of this i cant use my 4 numbers	23
824	while sharing status or booking cab for someone else contacts loading is awful. it takes 2-5mins to load all contacts on my phone with all required permissions.	27
825	too much fare. also not getting any discount ☹️	9
826	bike service require in kharagpur	5
827	i put in an address and uber says ride coming in 30 minutes. that is too long so i find another driver who picks me up in 5 minutes, but uber does not cancel my ride coming in 30 minutes! i cancel and tjey tell me there is a charge! terrible! fix your app! nobody needs 2 rides to the same place!	62
828	slow app. even it doesn't work propoerly many times.	9
829	the pin wasn't getting generated consecutively for 2 days whie i booked the ride. i had to uninstall the app and re install it. seems that they have upgraded the app but no prior intimation given to riders. it was a guess game.uber its your responsibility to update the riders about any such upgrades and changes. it was a painful experience.	61
830	my experience is that uber drivers do not show up for short rides. there was a "no show" for my requested 4 block long ride in downtown seattle. i waited 45 minutes only to get no help. i guess there is not enough money involved 8n a shortcride.	48
831	drivers often keep driving so they don’t have to pick up the ride, but won’t cancel so they still get paid. drivers will pick you up then refuse your destination and cause you to be behind schedule because you have to wait for another driver. drivers have verbally assaulted me and sexually harassed me. drivers have picked up the ride but not pick me up and unless i cancel and incur the charge, i can’t use the app till the driver either claims to have dropped me off or finally cancels the ride. the app will charge you before completing the ride so if you uber doesn’t show up or refused the ride, you have to pay a second time and don’t expect to see your money back for days. if you take a pool uber will often send your driver off route in hopes to pick up more people, doesn’t matter how long it adds to the trip.	159
832	okay i'll update.holding my way home hostage and giving me a random address to confusion me!	16
833	should be for 18 +, not for underage riders.	9
834	eats up too much of space.	6
835	please analyze the drivers and the cars before you put them in business. in one of my recent rides in bangalore the driver was a different person than he was being shown in my profile, the car hardly had any maintenance on top of that he was driving roughly and harshly which could have even lead the lives of the passengers in jeopardy.	63
836	uber live location option not available even i update the app.but same version of app also installed in another device there live location option available.why? no fault in my android phone.plz fix it. in some phones shows but not in lattest phones.i hope you will consider it seriously.by	48
837	where is upid payment options? team i am currently use uber app and there is no payment options for google pay i.e., upid i am unable to find in add payment option check and let me know	37
838	couldn't find driver and he cancelled so had to pay $48 and also $68. will try someone else next time	20
839	navigation can be really bad sometimes.	6
840	if driver canceled the trip our money will be paid	10
841	at frist i enjoyed uber then i reset my phone then uber just keeping account and number. i cant sign in my account	23
842	fast service but they charging more than estimated bill. always it happens based on traffic the bill amount is changed.which is very bad. please don't do that.	27
843	it's great when it works! usually cheaper and more available than lyft, but half the time i go to use it it doesn't want to work.	26
844	does the job. not a fan that uber eats is now so prominant and i have to select first everytime when opening the app.	24
845	just trying to use first time so i dint have any idea	12
846	it's okay but i've had a lot of issues with drivers cancelling then i get charge a canclation fee of 5.00 when i'm literally sitting at the pick up site. they won't even respond to you when you make a complaint, it's happen 3 times now	46
847	better than ola. increase availability of autos more. your app is good to book a ride. first i book one auto i called driver and he accept to come. last minute the driver cancelled without assaigning reason. i was waiting long time. but after seeing my phone only i came to know it is cancelled. i could have booked some other auto if i have been informed earlier avoiding wast of time. star rating for previous driver is nil and the app also not nice inform cancellation earlear	88
848	drivers always go to road behind house & don't always answer phone when i call to tell them (i watch them on my phone as they search for the house), app updates then i get a notice the app soon won't be available unless install new app, all drivers to date have been friendly & safe drivers - when someone does eventually arrive.	63
849	i started using the app a couple months ago, it worked the 2 times. then for some reason, last week i wanted to use the uber after the update and the payment method wanted to be "google pay". and it was very concerning and confusing. i'm 8 month pregnant and couldn't afford a taxi. so i had to walk 45 minutes at 10pm. the app should be easier to use with the payment method.	74
850	this app has alot of bugs this specific app hanging my phone.	12
851	uber do not take care for customers even no way to contact any one no e mail address no street address as uber is hanging from the sky	28
852	it socks the older version is well and good engough	10
853	glitches. sometimes gives incorrect routes, like every other day it does for my apt.	14
854	you guys charged me $21 first then turned around and charged me another $36 for a different uber driver because you didn't have another available ! bad business	28
855	gps is dluggish. long refredh time	6
856	most of the time cabs not available	7
857	app crashes. slow in searching nearby cabs. slow in searching exact location.	12
858	driver cancel the ride and i pay the fine amount, isn't good. so that's why i reduced 2 ponts.	19
859	latest version of uber app is lagging drastically. needs major improvement. otherwise its good service. sorry for the poor rating but you can make better improvements	26
860	its good and come out the house	7
861	unexact locations, bad c support	5
862	it was good , thanks !	6
863	for uber auto, no instant km or fare check, bill come less than meter. help desk is so poor. no clue for near by demanding area. hours of logging no trip. uber auto weekly payments method make us to do less auto trip.	43
864	hardol ka of experience hmm hmm hmm hmm i'll	9
865	uber era bueno pero ha dejado mucho que desear, cuando tienes problemas con tu facturación. ya no resuelve ni atienden tus quejas.	22
866	overall, it's a good app, but it wasn't updating me on my driver's location, so i had no idea what was happening.	22
867	there is always a surge. i have had a good experience with uber initially but now the prices have gone really high. there is almost always a surge.	28
868	good app but not so good	6
869	not friendly help option how to use uber software more friendly	11
870	i am a driver, please bring back the map so we can see where other cars are sitting!	18
871	خدمة العملاء سيئه جدا ومتابعة الشكاوي شيئ سيئ جدا جدا	10
872	nice service by uber but most drivers refuse to go to a trip they didn't want even they don't cancel the ride so we've to wait so long that we can get another ride	34
873	3 stars because it is good but last time i cook uber my phone battery was just 1% and just after cooking my phone gets switched off i don't know whether my ride came or not but second time when i open app i came up with 83 rs pending which i have to pay to another driver thats not fair and after complaining also the have done nothing. please if u can do something do	76
874	i've been using uber from the beginning but from the past couple of months i noticed it is over charging the customer. atleast, earlier it'll show the fare would be 1.5x or 2.0x etc but nowadays they charge a hefty amount and the worst part is customer wouldn't even know whether it is a normal charge or the surge one. apart from this customer care gives the dumbest service they always provide the generic response and couldn't even understand the actual concern. i'll only upgrade the stars when i feel these are fixed.	93
875	wallet system to be introduce like careem.no help line phone number.	11
876	doesn't work as well asprior version. how can i go back?l ongoing problem with payment method that uber doesn't care to fix. switching to bolt	25
877	this because i did a rental from uber in july and they were supposed to reimburse my money because the time that i came in from the airport was at 1am and they told me, rental will be ready instead the place was closed till 8am and i had to be at my destination within an hour so i had to pay a taxi$200 to my destination as i was at my destination then rented another vehicle which cost me a total of$523 which uber told me they would reimburse me my$337 which till this day they haven't 723 out	100
878	uber used to say "no tip with uber". now uber now bothers me with popup "rate and tip" message that covers 40% of the map after every trip.	28
879	pick up location was kambar street for driver it shows location after two street, so it creates problems for us and drivers. this is the 3 time's we are facing	30
880	stop changing illogically like culprits.	5
881	it was just fine until my credit card expired and now this app won't allow me to update it or add a new one. looks like they don't want my money, at least i wish i hadn't found out at night with no public transport running.	46
882	positive thinking about the service.	5
883	uber is good , but i am kind off fed up with the drivers , the thing is most of the drivers upon knowing that it's an online ride cancel up whearas i as a studen on the other hand dont prefer to use cash . i am annoyed because of this and instead of saving my time it gets wasted which i don't like at all . otherwise ubers a great app in its own	76
884	car had a foul smell, windshield was cracked and suspension has terrible noise. uber should have better cars.	18
885	driver not coming during night time	6
886	upi payment is no longer available. also you can't schedule airport pickups. rest is ok i guess, but for a co. that takes over 30% of ride charges as commission they need to do better overall!	36
887	hi uber i am from india i have really faced a bad issues while booking autos when i try to book auto it show the near autos but never confirms the auto i waited for 10mins, 15mins, 20mins and later i booked auto in ola they booked auto in 2mins though you have good service in cabs but your auto service is really bad and some they are nightmare too i am sorry to say this expecting quick response from you regarding this problem.	84
888	i have used your app several times and i pay the same thing everytime i use it to go to work but today it charged me 3 dollars more to get to work. not happ	35
889	time to arrival are always underestimated. location is rarely correct.	10
890	last night @1 am i booked uber from noida to ghaziabad , while the driver confirmed on calling but canceled within a minute after a call.this hppened for 2 cabs, then the third driver agreed and drive was carried out , it creates a hell lot of trouble for anyone in nyt when drivers cancel drive after confirmation. really bad 😡😡 not expected from uber	65
891	seria bastante util que los conductores en costa rica pudieran marcar cuando tienen restriccion vehicular. ya me he tenido que bajar de dos carros y llegar tardisimo a donde voy porque los conductores no pueden entrar a san jose. es una perdida de tiempo. tambien que los viajes se cobren solos y no tenga uno que intentar mil veces.	59
892	i keep getting people who are 6-10 minutes away and completing another ride, but i'm on a college campus and know at the times i am looking for uber drivers, there are definitely people closer and not already giving rides to others, so it is a bit inconvenient since this almost never happened before. however, now it seems to be every ride and i use uber because i am running late to something, but uber makes me just as late because of this issue.	84
893	لا يوجد طريقة لتحويل البرنامج إلى اللغة العربية، والطريقة الموجودة على موقع الشركة تخص اجهزه بنظام اندرويد 13 وما فوق	20
894	the app should be more better and should made easy to understand.!	12
895	only issue that i face using uber is its location😡😡 , kindly work on it.	15
896	it shows one route to driver and other route to passenger.	11
897	it nice and very easy to use	7
898	i used to use uber regularly as its prices were generally lower than other cabs. however recently i faced the situation where the cab driver started the trip from some random location. when i realized the trip was ongoing i cancelled it straight away. however when contacted the support, they acknowledged the fault but refused to provide the refund without any explanation. pathetic customer support.	65
899	app is very slow. takes longer time for booking.	9
900	no driver's are available usually when i need one.	9
901	el chofer hizo como que se perdía para cobrar más, y eso que tenía el gps	16
902	text between the driver just drops. should be an option for the driver to tell you they are canceling or lost. they start coming, you plan and get ready, then they drop, you're stuck	34
903	horrible! waste of time good to see you replying to my comments in play store. i would like to raise the problems faced by me. when ever i am in urgent need of the ride it would not be available. i know it's hard to get one but it keeps on loading saying connecting to 3, connecting to 2. it takes a lot of time and prevents me from opting other options. please do try to make it available to say 'no rides available' soon if they are and not waste our time. hope you would take mea	98
904	wait too long and change drivers too many times with no drivers in my area after dark	17
905	the recent update app doesn't show the exact pickup and dropping point on map.as i am a daily uber user i don't have other option rather using this app. please do the necessary changes. no proper customer support. provide some offers on uber share	44
906	ride was ok.bt driver charged me 20 rs extra. i had a bus to catch so i left in hurry. bt that was pathetic	24
907	cash payment made is shown due still	7
908	nowadays no auto or cabs are easily available	8
909	i loaded money in canada(origin) for trips in visiting countries, unfortunately it does not uses those credits? i have to now pay cash after each trip!	26
910	the only complaint i would have is that something and when my phone is on low battery i'll order a uber and then close the app then reopen it, it'll just stay on a finding a ride screen even if there's a uber on its way	46
911	there seems to be a fair degree if lag between the time estimated for the cab to reach me and the actual time. it always varies between what is shown before i book and what is shown after i book.	40
912	sometimes it's good and sometimes it's not safe. rates are too high.	12
913	what is all this charge after 5min cancellation.if your driver can't be on time so i change my mind then i get charge	23
914	always errors and problems with the app	7
915	jus got a terrible service from uber driver.he picked us up from the location and started the trip and then he tld us he cannot drop us because the ride is 1 hr drive and he needs to finish his target.he dropped us in the highway and he promised us he will stay there till we get a new cab.we booked a new cab and tld him to talk to the new driver and tell him its a long drive and mention the drop place properly so that the new driver also wont deny the trip after coming.but this old guy was continouy hanging up the phone ( my phone which i gave him since i dnt knw the local language} when we wer calling the new driver.when the new driver called this guy was not mentioning the place at all and ddnt even give us the phone.please uber ask your drivers to accept the request only after verifying destination.horrible service and we missed to reach our destination on time because of this nuisance denial game by your drivers.	179
916	more often drivers call and cancel the rides which is not a good service at the end of the day	20
917	i used uber in ludhiana. my driver cancelled my booking but still i was panelised. i requested in app but it doesn't work. i want to know why? don't have any facility to solve the issue.	36
918	very good and helpful app,tab but overpriced	7
919	this app is nice but the problm is that when we book car and if the car is not near to our location we can call then but what if he busy talking to other or phone is silent. make an update that give a button of alert driver so that the driver get alert that the car is booked for ride and that alert rings even in silent or the person is buzy talking other. if you cant do this close your worst app and go to hell i need reply from you any how.!	96
920	i would say all was sarisfactory untill the rate/fare increased as a much more high percentage dont know why, other ride sharing trying to provide at a less fare, uber doing otherwise. can you resolve this issue	37
921	what is up withe drivers in bangalore these days? we have to wait for hours at a stretch, endure random cancelations and also poor behavior many a times. does uber set any kind of a standardization process with the drivers, at all?	42
922	there is issue with calling feature. the voice from other side was not audible even after multiple calls i made and also with different uber cabs. kindly look into the issue.	31
923	most of the time driver cancels the ride even after accepting it and refuse to go	16
924	the availability of uber drivers is extremely less and for a trip of 10 minutes, drivers takes 20 - 30 minutes to reach the starting point. i wish uber could do something about the wait times. have been facing this for a couple of weeks now.	46
925	everything was going good until after about the 5th times using it. and i get a call from my bank saying i had fraudulent transactions from uber. apparently some drivers like to put an extra hold on your money. so my ride was 12$, they charged me and it went through. but then went back and tried to "hold" 13$ three times and my card wouldn't allow it.	68
926	brutal, expensive, dishonest. absolutely no customer service. a joke. as bad as taxis	13
927	when i ordered an uber the rate was 7 and some change when i got my receipt the rate was 15.77 in i didn't agree on.	26
928	i can see driver details and amount details	8
929	won't let me set up a ride ahead of time	10
930	most of the times it connects me to the cab which is far even when there are cabs nearer	19
931	hard to ma gate.when can i just get started	9
932	drivers always coming later then time said even at 2am when no traffic is around making me reach work late.	20
933	not easy to get a ride as drivers keep rejecting the request	12
934	when it exports location from map it makes a big mistake which lead to pay too much and take very long time	22
935	there needs to be an emergency button in the notification along with the share trip button. doesn't make any sense to not keep it in there.	26
936	i tried to cancel a ride through the app and was unable to. after the driver arrived and i canceled i later went into the app to dispute it, and the closest option was that i was "unable to connect with the driver" or some such. i hope this did not reflect poorly on the driver, as it was clearly the fault of the app, and there seems to be no way to report that. i am not an idiot and am fairly proficient with software, so unless the ability to cancel rides is hidden somewhere bizarre, the cancel button i used never worked. and unless the ability to comment on cancelation issues is equally or more obscure, it doesn't exist. i appreciate the immediate refund but i shouldn't have needed it. and should have been able to give this feedback when disputing the cancelation fee.	146
937	unable to lift call and number not displaying very poor incoming sound	12
938	uber software and management services are not very good, may be in future uber can be update yourself	18
939	i put my name and now it has my boyfriends first name but my last name so idk what the heck happened there but other then that i love uber	30
940	sometime charges can yoo high	5
941	stop using uber maps! these are terrible maps that don't update to road closures. i have started taking lyfts because the apps are so bad and unreliable in chicago.	29
942	during my last traveling it was really bad experience. at first it shows rs.109 for my trip bt at end total fare was 295. this is extreme	27
943	app map delayed, incorrectly identifies passengers and passenger pickup locations.	10
944	maximum time uber doesn't confirm.	5
945	honestly sometimes the app is good sometimes it just f's up. you need to include that a driver is doing another delivery when requesting for a ride because more than often i'll rush out my house for a driver the app says is 5 minutes away but end up waiting 5 minutes for them and consequently missing an appointment. now i've just wasted money going somewhere i can't even get into!	71
946	had a bad driver and issue is unresolved. driver would not communicate and was extremely rude, very uncomfortable trip. other drivers have been good though. can't fault the app really other than this one issue.	35
947	driver cancels the cab even after confirming.	7
948	why uber don't post the changes made for each version update?	11
949	my review is precisely for uber auto. they should accept the ride only and only if they want to take it.accepting it and than wasting passengers time by cancelling after 10-15 mins waiting time or calling passengers that you cancel otherwise our money will be deducted. genuinely if there is an emergency people will understand. but this happens on frequest basis. uber should work on this.	66
950	sometimes the ride is changed on arrival without even notifying me which takes even more time just to pick me up. it really annoys me	25
951	i have experienced trip cancelation from drivers during critical times.	10
952	normally amazing. but recently there have been some spurious pricing changes	11
953	i use uber because i can charge the ride to my credit card. i don't like the way the price changes based on the time of day or holidays. why pay more at 8am than at 8pm. same distance; same price!	41
954	had booked the uber more than half an hr ago. driver was supposed to reach in 15 mins but he is going away from the location rather than towards it. i am not cancelling aa i don't wish to be charged for no fault of mine.	46
955	there seems to be a bug in this latest update. am unable to contact the driver or cancel the ride.	20
956	5 driver canceled trip then a perfect driver recevd	9
957	for the most part drivers are fine my biggest issue with uber is their customer service department they just don't care	21
958	i entered 1 address for drop off and the address was changed by the computers, not realizing it until i was dropped off at the wrong location and was charged twice. after reentering the address again and having the same thing happen. another incident was waiting over 20 minutes for a ride that was supposed to be 4mins away	59
959	how to download the receipt. will give 5 star if the receipt download able. over all okay	17
960	some times it is much clever in not showing the drivers near by for a ride at most needed times. personally verified this one	24
961	this is a very helpful service to have and use however, these past few weeks everytime i open the app to order a ride, it glitches so i am not able to see where my driver is/how far away they are! i have to close the app and reopen. most times when i order a ride i have to do this process 4-5 times! it would be great if this could be fixed, i will continue to use the service but the functionality is simply frustrating.	86
962	too many drivers cancel 5 minutes before picking you up.don't go to right designations.don't answer text or calls	18
963	the app has gotten worse over the years. i feel that i as a customer actually have less information than i did years ago. i no longer know the route uber will take before hand. and when we do take that route, it is the most convoluted extra drive i have ever seen. if i'm being charged for an excessively long route that i can't change before i'm charged, then that is a problem. on top of that my app poorly tracks my vehicle nowadays when it used to "accurately" display where the driver was most of the time. it just seems like the navigation and app are going backwards and i can't fathom how that's actually a thing.	119
964	sometimes driver cancels ride on the last moment	8
965	app crashes frequently and not working properly but service is good. they should improve application performance.	16
966	very irritating app cab hone mai buth time lagta h	10
967	availability of cabs is very poor. and app update is very much slow.	13
968	continuously 3 moto drivers denied my booking now so waited for nearly 20mins, then got rapido, i don't recommend moto to anyone	22
969	it should be a little bit cheap	7
970	please stop sending updates. improve one time. and improve rating system.	11
971	there is a bug when i enter my name and tap the next icon it goes back to the phone number page	22
972	accidently i uninstalled this app . afterwards i tried to open my account but it is not loging in now	20
973	since the last update i can't see the local offers for the visa rewards anymore. it also won't allow me to choose from my contacts when getting a ride for someone else even though it has permission to. the app worked great before i got the samsung note 9	49
974	today was the first negative experience i've had with uber. i had a pretty rick that didn't allow my coffee in his car.never mind that i had a wipe rag with me.but his car all i can do is respect his rule its his castle your majesty im just a sub-contractor.	51
975	we googled first if you could request an uber with a carseat. according to google you can. we have once before have been able to get one and the option was available on the app. now it's not. even under the help option nowhere did it say anything about carseat nor were you given the option to ask anywhere on the app. no contact information whatsoever. very frustrating and so we had to rent a car instead. uber needs to fix this. either specify that this option is not available or add the option. something!	95
976	could definitely be easier to add a stop.	8
977	app will change drivers often. times 2 or3 times while waiting.	11
978	tried scheduling a ride 3 hours in advance. the app sent me a ride immediately. when i canceled, it sent me another. when i cancelled that one it sent me another. the advance schedule doesnt work.	36
979	well i had a wonderful lady clean vehicle big enough and roomy enough for me and i enjoy the ride and let the drive i think it's a good convenient thing for me anyway	34
980	the trip fee changes once we end the trip. we agreed to a trip because the fee is affordable. but here, the fee increases once the trip is ended. please fix this, i trusted uber until now but this issue keep me doubting of the transparency of your service. this happened not only to me and fyi, i never changed the destination, never asked to wait for anything nor did anything which cause to increase the fee. the driver was bad at navigation, maybe that was the reason. but that's not my problem!	93
981	i am using this app since last year. the price of ride is reasonable. the app is not supporting anymore in my phone.	23
982	the thought of starting uber access is commendable but the trip price is always high compared to the normal rides. affording it might not be possible for everyone. it's either the patients, senior citizens or specially abled people who choose uber access. so it would be better if the team can look towards providing rides in fair price	58
983	i like it but when i used it on a friend's phone the price we saw by the time we alighted was higher than what we saw before we board on. times 2	33
984	it is a sincere request to process a cancellation fee from the driver whenever he cancels the ride. this booking a ride, waiting for it but in the end it getting cancelled is a huge annoyance and waste of time. so in order to reduce cancellations by the drivers, a cancellation fee must be charged from the drivers to increase user friendliness improve the quality of the app.	68
985	after updating android to oreo.app not working properly	8
986	uber is better but its app hang very much in smartphone while booking. and uber should improve his services like it should start to provide 6 seated or 5 seated facility	31
987	a driver rejected to pick me to my destination because of distance and i was charged for it. this is unfair and it's my first time of using ur service. first impression, bad experience.	34
988	i have a redmi note 3. with current app build, i am not able to make cashless payments. evverytime i select paytm and try to book cab. i get an error saying i need to book via cash.	38
989	works good but expensive during rush hours	7
990	they stopped caring about the customers experience and satisfaction :)	10
991	good/ bad thoughts: 0. uber pass and uber share works very well. 1. if you plan something important then please don't rely on uber. drivers sometime act like a big time jerks. 2. over the if driver knows they are traveling towards traffic area or long location where they don't wish to go, they simply cancel the trip. 3. support absolutely suk.worst support ever. support has no idea what they are talking about or what an issue is! all they do is come up with a sorry ass. ideally they should have a proper toll free number.	97
992	recent drivers are wack.train them well	6
993	providing good offers but facing server issue. accounts are getting blocked. worst i stopped using this	16
994	first time i've used uber. first time i tried to call and they cancelled but still charged me. second time driver was nice	23
995	i put the same address everytime and i live at a rv park some people pull up fine and some never come to me bc they "lost" doesn't even get brought to my rv park because the map says a whole road over	43
996	not convenient if you book cab for someone else.	9
997	it's very hard to book with this app. and it took me three times to install this, idk why.	19
998	taking too much time to book a ride .and lot of uber drivers are asking where to go and then canceling the ride .very bad service by uber .	29
999	sometimes it take long to confirm a ride, otherwise it's good	11
1000	need little more accurate location	5
1001	the only problem i found is that the driver which is near is not assigned to you	17
1002	i'm not use cabs because i m not login	9
1003	fastest rides are not available near out cut places	9
1004	plz not rigister the car who,s condition is not allright or very old car	14
1005	app creating issue when re install after forget password	9
1006	the app is good but m very much disappointed by one thing that when we book new ride driver accepted the ride and than denied to go with us. this happens multiple time with me. its very irritating. i just don't understand if they are far away frm us why they accept our ride.	54
1007	after freezing my account and .aking me miss my diamond status and two days of work if you want five stars earn them uber froze my account wouldn't allow me on missed work twice the days later you restored it with no explanatio	43
1008	my experience tonight was not good i was charged when i was not picked up then again when another driver went to the wrong place and could not find me. i need these charges refunded.	35
1009	please bring the update of otp for cab drivers before they start the trip , like ola. because most of the uber drivers cheat the customers by starting the trip on their own.	33
1010	the app have many problems	5
1011	please include payment option through bhim/upi for convenience	8
1012	uber is comparatively better but does not cover whole suburb areas of lahore city for example batapur jalo mor area.	20
1013	availability of cabs during peak hours and on holidays is highly uncertain. drivers often accept a ride but cancel it after a few seconds. difficult to precisely plan your trips or be punctual for your appointments.	36
1014	sometimes unreliable service. but overall handy	6
1015	i have had safest rides and the drivers are usually very accommodating however, the payment process is not so smooth. there are times when payments is only taken from my account after a day or so. this really messes up my bank amounts. also there has been times where the reversal and new payments is only done a day or 2 after my ride and i am with nedbank. also reversal and new amount process is also not smooth.	79
1016	uber rate is very high in nagpur, thats why i will use ola.	13
1017	a lot of drivers cancel the trip.	7
1018	athere are 2 problems primarily i face while using the app - 1. payment for ride through card is a hassle - no easy way to open the app and pay for the last ride from the app (without a notification and/or booking a new ride) 2. while paying, it asks for otp. on receiving otp, it doesn't pick it up from the messages. this could really help in removing the hassle in putting in the otp manually	78
1019	looking forward to using the app.	6
1020	was a great app, but starting to lose it. they went from 5 start to 3 star because we can no longer schedule a ride (error message appears regardless of location chosen)	32
1021	👌 😎 i'll see if they are not the same time	11
1022	most of the time app shows wrong location. if the user need any emergencies the driver don't know the conditions of users. most of the time drive cancelled the ride.	30
1023	just had to download it again because it crashed and wasn't working for an hour. i got late for my exam.	21
1024	late pick up, not connect to contect with drivers.	9
1025	the app often freezes! i'm charged for a wait fee when the gps sends them across the street instead of my building! why should we be charged when it's not our fault?!	32
1026	why is my account blocked? and there is no way i can contact you for help. please book my next ride for me to pay thr dues if any and let me use the app	35
1027	yesterday i tried booking bike taxi from my workplace to home but 3 drivers refused pickup and i as usual left waiting for next bike taxi this is not a good service please improve uber services	36
1028	i've used uber for some time now, and i liked it overall. somehow after the update the fee gets higher and i've waited so long for it to go back cheaper but it don't.	34
1029	the drivers available are frequently canceling their rides. because of which i wasn't able to reach my destination on time.	20
1030	i was charged for something while i was riding uber to my credit card, they don't want to refund my money. mexico's uber admins really did it this time. it's happened several times. i use cash now.	37
1031	wait for long time no pick up	7
1032	most drivers are generally good. however not using at the moment due to covid 19. the three stars are for the every day annoying ads appearing in my emails	29
1033	uber app must have a provision to load the driver's pic before starting of trip so that uber runs a face recognition match before start of trip. this is to ensure that proxy drivers don't drive cars making it unsafe for passengers. at least this feature can be enabled for late night rides enhancing security of female passengers.	58
1034	pricing is erratic. "peak" hours should be known and not sporadic when uber says its peak times. same ride, same time has been very different prices. as much as $20-$25 more	31
1035	nowadays charging too much. please reduce i am a long time customer of uber india.	15
1036	its good. cab came in time. driver good. but initially it showed rs. 208, than while booking it said rs. 226. after booking it showed rs 286 and while reached destination rs. 347 came on screen of me and of driver. what is this? why cant you show your final fare at first time. ?	55
1037	uber should in roorkee, uttrakhand	5
1038	convenient in general but not when things go wrong. app itself works relatively fine but if there's a mistake or some issue that needs solving, customer service centre is not flexible enough. they do solve issues but the process can be more simplified with more options given to customers, even in the app itself without us having to go through the hotline to reduce frustrations and save time!	68
1039	i use this app to get rides home from work. for the most part it works fine and i am happy with it. the only issue really is that if you set up an uberx any time in advance it will charge you 43.55 so don't set it up until you need it to get home.	56
1040	why uber is trying wifi on or off. it is irritable. very dislike this option.	15
1041	it's okay but the money is more	7
1042	day by day you guyz doing up the level of rate charges. don't forget that zust go is coming soon	20
1043	ap should be more user friendly.	6
1044	i'm getting sick of uber drivers telling me to cancel and reorder. i assume this is because they have a better ride. your waiting times are inaccurate because first driver is 7 mins. then he cancels, second one is then 10min	41
1045	very nice apps and thank u so much in my help	11
1046	mostly areas in karachi it's not oprating	7
1047	at 180 mb, i expect to be able to hail a space shuttle and not just a cab!	18
1048	they try to take me around where i'm going but never the right spot	14
1049	many drivers are unprofessional in uber. many times unprofessional drivers came.intially it is good but for last 6 months uber is only for earning money and not taking concern of consumers. last 6 months provide bad service either it is about type of vechiles, condition of vechiles, drivers, pooling service is the worst service. and no customer care is available in uber which creates lot of problems because many times our reason is not in listed given by uber	79
1050	card transactions are being declined when there's funds available. next thing you have an amount owing, but on your bank statement the transaction is successful. some drivers just cancel a trip after waiting for over 5 minutes and you have to request again. then wait again for another driver, yet they are quick to cancel when they are the ones waiting.	61
1051	uber need to improve quality of their app. the speed of response even in good network area is often slow. many a times the app fails to access uber servers even when app of another service provider works perfect. i have often used other provider just because uber app won't respond. hence my rating is low.	56
1052	im using for the first time so ill rate later	10
1053	o app está com um problema sério de localização, eu digito certinho a rua e número que quero e ele manda o motorista para uma rua adjacente. isto tem acontecido com muita frequência e já me causou problemas, volta e meia perco viagens por causa disso. por favor, consertem este problema técnico.	52
1054	i use vivo v5. i'm not able to access uber app. please help me to access.	16
1055	m., hy.my.⛹️🚗⛹️🚗🚗⛹️🍅🐜🍅🐜🐜🐜🐜🐜ಠ﹏ಠ(｡ﾉω＼｡)( ･ั﹏･ั)(･ัω･ั)🚗🌔🖱️🖱️🎠 yj h .o z x cm omnv n	11
1056	some fake ids registered and they are also allocated during booking	11
1057	well my experience was that the uncle driver said i'm not allowed to bring drinks inside his car n need to finish it off b4 getting in. and the idiot was rude,not polite like last time. they say we have no much options.must take uber or grab only. n this guy's r doing both. not all, young drivers r good n polite.	62
1058	one day paymet with card is fine next day ooops something went wrong and is not accepted. and trust me, there's nothing wrong with the card. whos gonna fix this? plus guys you make it way too hard to contact support. we want a direct email or phone number if we have any issues not a public thread	58
1059	my app has no scheduling option . i haven't "car-clock" icon . and i updated it and delete it and downloaded again and there is the same problem . this is very annoying 😏	34
1060	uber family no longer working	5
1061	takes 3 times of storage compared to ola! hope it fixes that	12
1062	rate is too much not affordable	6
1063	this morning i paid us30 cash for my trip and i was also charged on my credit card for $36.50 when i was aware that this ride would cost me only $30 ! i need my reimbursement! who should i talk to? the name of the driver is adam.	49
1064	ride was good but ex car is not available anytime	10
1065	app ui is decent. but the ux isn't good as the driver partners behave in an unprofessional manner, often overcharging. the customer service doesn't take ownership of this, providing delayed & unsatisfactory responses.	33
1066	slowly but surely the app just keeps getting worse and worse. now you're charged up front, then they charge you more afterwards (no more price range estimations) which means my credit card gets charged two times when i take an uber. you're also now charged unreasonable wait time fees. can't wait until the other company is in my city, then it's bye bye uber.	64
1067	i booked uber app saw low amount but be reached destination he always got 40 ya 50 rs.high amount very disappointed 😞	22
1068	app worked once lately, otherwise when opened just hangs at map. had to use alternatives.	15
1069	app is easy to use and all i do miss the schedule appointment ride it was cheaper making it before 2 hours but the raised it afterwards making normal calls ubers accept the ride while they have another customer dropping off which is a hassle when your going places.	49
1070	i liked the app, but in this version is no choice a child seat for a drive.	17
1071	its not user friendly though	5
1072	there are times when the app stops working during a pick up and driver can't get a hold of me, ending up being chart d for cancellation when i didn't cancel.	31
1073	now its too expensive in croatia	6
1074	very good service thank so much	6
1075	driver was great uber itself not so much to pricey	10
1076	when paytm mode is updated then why drivers take money from customers. they should deny cash. drivers are not honest. .	21
1077	for me sometimes it's very good	6
1078	app asks for date and time but does not say if time is for pickup or dropoff. there is a big difference!	22
1079	get us uber black and lux	6
1080	drivers offer superb service but surge charges are ridiculous. i understand why the surges but one thing is to surge and another is to sky rocket the price beyond 3x the original price.	33
1081	update timing problem in booking and on going trip for diver to catch next ride	15
1082	i am a regular customer. wanted to avail monthly package facility, tried but no option on this app. kindly guide me.	21
1083	the app is very useful but the human resource cannot be trusted. some of your drivers have adopted innovative ways of cheating passengers. at the end of a journey they tell you they have run out of data or their battery is 'dead'. this is just a ruse to hike the fare for unsuspecting passengers. some of them also accept to take your trip and later call you and ask you to cancel the trip after the allowed minutes. you are then obliged to pay for the 'late' cancellation which goes to the driver.	94
1084	hangs most of the times	5
1085	could not find place in the app to say this. you must add an option for riders to preferred area of destination. i had 7 rides cancelled during a moment i was rushing my time. all of them called abd refused destination. this is a serious issue	47
1086	overall my uber experiences have been good but i am very disappointed that i have had to walk a block plus to a pick up spot using uber pool. it has been a while since i have used the app but today when i used it i was supposed to walk five minutes to a pick up location which is down a very steep hill. my girlfriend and i were going into the city for my birthday celebration and she had on heels. first off, if i’m requesting a ride i think it should pick me up at my door step, secondly on the ride home uber tried to drop us off 2 blocks from our house. it was midnight! not only can that be dangerous for people in general but what about young women!? why can’t my uber drop me off in front of my door? when i used uber last this wasn’t an issue. i’m very turned off by this new practice and it makes me want to just drive my own car. uber please look into this issue. i am willing to bet 9/10 customers don’t want to walk 2 blocks for an uber. especially during the summer.	201
1087	the login process is a stupid black box. the app can easily get stuck in a loop until it shows "too many requests"	23
1088	unreasonable price here in bangladesh. some drivers give low rating intentionally when their tips expectations are not met.	18
1089	i used it twice fare were ok but yesterday i try to book but fare was too much unaffordable. i want to ask reason. it ll loose stars	28
1090	i will give it 3 stars because when i have to go nearby it is very good but when i have to go far its very expensive to hire	29
1091	sometimes they run a bit late which makes us have a tight schedule, but besides that they are really good!	20
1092	overall good ,using since a time ,but these days fare is changing , estimated charges and final charges are changing very much	22
1093	i was initially enthusiastic about uber but now not so much. today i requested an uber from a particular address. the app did not ask me to "drop a pin" or confirm exactly where the pick up would occur. i was in front of the building, but it seems the uber went to the entrance in the back alley. when i didn't appear (surprise surprise) the driver cancelled and was charged a cancellation fee. that fee appears to have been cancelled at my request, but there's no way to provide feedback through app.	93
1094	okay most of the time, but often unpridictable, taking forever to connect to drivers and then say an eta which is not accurate, often making you late. easier to just book a taxi in advance	35
1095	the app fails, the drivers are incompetent.	7
1096	charged more than what was quoted when i made my request.	11
1097	unable to open my previous account	6
1098	fares are high compared with other cabs	7
1099	the cancellation option doesn't work in the app in the uk. it asks for a reason but doesn't let you proceed. a bit annoying	24
1100	anymore there are no drivers i request for hours and nothing	11
1101	uber considers fastest ride routes. due to that many times, i pay more than normal fare because of longer distance. so please provide a option for choosing ride route as per their need and fare was calculated on the basis of actual distance travelled.	44
1102	there is no payment option of upi to pay for the travel. it's disappointing because if i use paytm there is a minimum balance of rs.350 and because of that there is no other option of payment.	37
1103	did not like trip canceled.	5
1104	good online cab services. .	5
1105	high rates out of city	5
1106	mg uber account not so upi and google pay option .plz fix my problem	14
1107	everytime i make a request for a trip, the driver calls and asks for drop off location instead of asking pick up location, and when i say it, they cancel my ride. it takes hours to book a cab. i would be home within the time to book a cab.	50
1108	my billing address is different from my address (im lazy and not changed it) there isnt an option to change this.	21
1109	issues w using uber cash	5
1110	new update doesn't show the complete or last 4 digits of the car number, this makes it inconvenient to locate the car.	22
1111	it's a hassle to get drivers of late.	8
1112	great transport service but i hate being begged for tips (and reviews) by the app.	15
1113	app doesn't allow to add stop for only scheduled rides. is it a bug? . please fix	17
1114	very long waiting time. drivers refusing.	6
1115	drivers ask where to go if its for a short distance they tell to cancel the booking and we will get punishment like pay rs50 towards cancelation booking	28
1116	car rides are great but the auto once are mostly pathetic. had to book auto for literally 4 time and auto drivers cancel the ride every time and even if they choose to come the ride would be worse cuz of their language and attitude and rudeness	47
1117	gg jump jump from gbp	5
1118	reservation fee for return trip was 11x higher than the outbound trip	12
1119	your messaging part on the app is ragging too much or stops to function and sometimes not sending the message at all on samsung note 10+	26
1120	last week i purchased $100 in uber cash and have not been able to use it at all. everyone i attempt to call an uber i get an error that says, "oops, something went wrong." all support has been able to do is ask me for screenshots. they don't seem to keep any logs of transactions so appear to not even know what is going on on their end.	69
1121	i have been trying to link upi of with uber for payment. but the option is not available.	18
1122	this app is the best buh sometimes after connecting me to 8 nearby drivers it wouldnt show me which is has arrived and i was waiting while a driver was outside waiting for me	34
1123	app is not working properly. drivers cancel the trips after confirmation and autos are not booked these days confirmation takes long tine to accept	24
1124	for some reason, they refuse to accept my method of payment. they told me they needed to verify my identity. they did. the issue still persists. now they claim that i'm trying to access via a voip service despite the fact that i showed them a cell phone bill. access and being able to use the app was never the problem, so they tell me to do one thing to resolve a problem that i'm not having, and when i do what they ask regarding the problem i was having, they can't be bothered to resolve it. the app itself is very convenient and useful, but the customer service has been disappointing and sub par for a company of their stature. now i can honestly say such stature is undeserved.	130
1125	great app and service but you need more availability around northwich and knutsford, considering both areas are relatively close to manchester airport and motorways it's shocking that there's not many drivers but always uber eats. please get more taxi drivers around this area 🙏	44
1126	great mode of transportation for everyday and emergencies. the fare estimate increases when it gets busy. very convenience but. i gave them a 3-star rating because customer service may send an initial email after you report an issue but does not follow up.	43
1127	good use, annoying to talk to drivers and get good costumer service. lyft does it better but uber is very broad now so is more available	26
1128	their algorithm is getting worse and worse. it matches drivers from 10-15 minutes away. you can rent a car and drive somewhere faster than getting an uber	27
1129	not user friendly. dificult to get forgotted password.	8
1130	well no complaints. but there is an issue or a bug. when you add multiple stops. let's say you start at point a to point b and would want to return to point a. what get displayed with the driver would pickup at point and and drop and point a which confuses them and makes it difficult to get a ride.	61
1131	app works mostly well. however, i took a trip 3 months ago and completed it, but the app still claims the trip is in progress 3 months later. when i click cancel to get rid of it, so that i can take another trip, it claims that it will charge me.	51
1132	every time auto get cancelled by drivers	7
1133	uber need live customer service	5
1134	driver not come on far distance	6
1135	would work fine if your employees didn't just ignore there phones better off with taxis at least they can get a driver	22
1136	uber price is very high than other service providers. they should think for reducing the price.	16
1137	prices at night and saying hi demand when there are 3 users waiting for customer to get the easy money.	20
1138	i will give 5 stars but not yet, because most of the drivers asked where are you, where you want to go. i don' t understand when i already put my location so why they asked. once you tell them where you want to go they jump my location to another driver and other jump to another its so annoying please resolve it otherwise people will leave ubber pretty soon.	70
1139	it's great except when the app makes a mistake	9
1140	well uber used to be an useful app but recently the drivers aren't cooperating at all, they are asking for much more money than it is already given, disappointing attitude, poor behaviour ! cancelling the rides all the time.	39
1141	very good but log in time some problem	8
1142	i haven't checked it out yet but as soon as i check it out i give you a rating better than 3 if is better	25
1143	useful app until your bank cards expire. i haven't been able to update payment method with my new card details nor can i delete or remove the old ones.	29
1144	meh. taken ubers for years and i've gotten told to "get the hell out" for correcting their direction i've gotten pointless charges, but i havd also had super cool drivers and have gotten free rides. uber isnt the worst but they are pretty good with customer service.	47
1145	i want to schedule/ book uber cab in advance , but car icon with clock not shown in app.	19
1146	call conect nahi ho pati h. driver se bat karane me probalam aati h .ola ke jaisa isame driver ka contact no nahi aata .jisade bat karane me probalam hota h.	31
1147	it's pretty good. much more robust than local apps. still there is bit to be desired in terms of routing, cleanliness and amenities.	23
1148	alot of people rely uber to get two jobs and stuff, a few times i was in a pinch, and i had to wait half an hour for one and the app was wigging out. there be like 5 cars near my house just sitting and it picks the car 10-20+ mins away. -_-	54
1149	if the requested pickup is 10 mins away, you cannot cancel else you will be charged for a fee. i basically need to wait. i think paying customer have the right to cancel if need to wait more than 5 mins so customers can look for other immediate alternatives.	49
1150	i usually use lyft but the few times i've given uber a chance there's a high chance of navigation error. sometimes its been minor inconveniences, others caused me to miss connecting transportation. this time around my driver got lost picking me up then cancelled after wasting 10 min of my time. i cancelled the ride before someone else could pick me up, was just done with the uber hassle.	69
1151	auto drivers sometimes cancels trip and i am fined and i have lost atleast rs 300/- in total in two years	21
1152	use it mainly in a city outside of london, prices are similar to competitors. in london recently though, we were not able to see how long a journey would take prior to booking / getting in? assumed it would still be quicker than the train and needed to get to another station to get the last train home, but it was slower. had we known before getting in, we would have got the train. wasted our money and was stressful. weird that everywhere else it tells you eta, but not london.	91
1153	some times driver make it bad experience	7
1154	only one location in the city, and the app was totally wrong with the geo location.	16
1155	very slow to search cars in the dhaka city	9
1156	i dont know what intentions uber had when they launched their "express pool" options in hyderabad city. but it is really irritating and doesn't fulfill the basic purpose. it doesn't anymore gives us the option of booking ubergo cabs	39
1157	but not booking fast 😞	5
1158	* it's for self driving car. but in dhaka, nonprofessional driving licence holder are not allowed to drive uber. (should update the rules) * need uber pool option in dhaka city. * the cost are increasing day by day in dhaka. i was a regular user. but now, i do not use it. always try to find a alternative way. think about this side. * it should be also available for bike and other type of vehicle. * need to setup customer thank you.	84
1159	no idea with it but i prefer to use i think is safe	13
1160	it's annoying that my payment method keeps popping up after every ride i take to work, also my card is in the system but you guys can take $25 out of my card for uber cash but i can't tip my drivers cause my so call card doesn't card work? its just really annoying for one week i put up with this issue.	63
1161	why if my ride say 10.55 then they charge me 15.13 why that happens i like the app but for this im not sure	24
1162	it's ok but the price of rides is way too much at times	13
1163	this app helps me a lot with travelling from one place to another. but lately i've been charged more than the price that have stated. all i know whenever passengers requested to go thru tolls way, the price will stated at the end of the ride. but then i was charge more than that. i refuse to argue as i was in rush. so i just pay for that.	69
1164	plasse bring options like ↓↑ location option because some time needed it change easily	14
1165	ok some time driver cancelled trip that was irritating	9
1166	he should have called me. i had to walk around in the heat to find him.	16
1167	you are charging me $5 for a trip you cancelled. i did not cancell the trip, uber did.	18
1168	rates are very high. while booking will show low rates after reaching destination charge more. one type of cheating.	19
1169	i tried several times to add credit card number but keeps giving me error and to try again i registered in another taxi app and worked very well	28
1170	uber use to be great, but now i get no cars available way too often!	15
1171	the rates are slightly higher than before	7
1172	i have discovered design flaws that have cost me money. for example, in one case the driver's phone lost connection to the application at the drop off point. as a result i was charged $11 for a $5 trip because the app didn't register that the trip was over. if the algorithm were to track the gps signal of both the driver and the passenger cell phones, it would be able to recognize when the passenger had reached their destination if the gps signal from the driver dropped.	88
1173	uber has been a decent app. but i cannot tip. i press any one number and it makes it a thousand. why? aint nobody tipping thousands of dollars. worst part is i cant edit the amount for a custom tip, it just closes uber completely out. help fix this.	49
1174	uber charges a lot and pay less for the driver it's unfair	12
1175	horrible the drivers don't take sort trips you wait forever drivers cancel for any reason i been using this app for long and learned to hate it	27
1176	the sudden price surges are really really problematic! last time the price went up ×1.5 times and that was really a problem!	22
1177	such a heretic app struggle for booking a ride driver will be cancelled the trip any time before booking lot of connection issues	23
1178	apps is good , the price is inconstant increase by 20++ just because of high demand .	17
1179	no consumer support, very high and inappropriate cancellation charge.no support to consumer after several reminder	15
1180	la aplicación es buena el problema son los chóferes que siempre que eliges pagar con tarjeta te cancelan el viaje.	20
1181	es una buena aplicación, tiene buenos precios, buen servicio, solo que hay lugares como domino's pizza para uber eats que es pésimo como servicio, y cuando haces el pago en efectivo tienden los conductores a mentir en el pago.	39
1182	uber used to be my favorite still summer arrived and most cars do not have ac. major issue for me.	20
1183	uber app is so use full us	7
1184	although the service is good and prices are reasonable but i am giving 3 star rating because when we book a ride, the driver confirms the drop location on call and cancels ride if he doesn't want to go. instead what should happen is that the drivers should know the drop location at the time of confirming the ride so that he doesn't have to call the customer everytime and waste time. it is all right if the driver does not want to go but the time should not be wasted in confirming drop location.	95
1185	i found an issue with premier cabs that most of them are not feasible for luggage as they are installed with cng kits. why would one book premier if they can't use luggage space?	34
1186	driver location updates not accurate. always says location updating. we used to see live movement of the cab earlier. now its very bad.	23
1187	continuing public transport option too would have been nice	9
1188	as a mother, i have experienced not being able to use an uber when i've had my car in the shop bcuz uber doesn't have an option for mothers or fathers to let drivers know they have a toddler that will be riding in the uber. i overheard someone talking about the uber driver kicking her off the car bcuz the person did not have a car seat. well what if we need to go to the grocery store and we need an uber ride? are we going to have to lug a toddler car seat around in the store while we try to run that errand that we desperately needed to do. i have also experienced being able to ride in an uber with my toddler without a car seat and i know this is illegal. but the driver did not know this information. uber please give us & drivers the option to provide a car seat for us or the option on the app to let the drivers know we have kids that will be riding. i really like uber for those times in need, the only thing it lacks is the child option to ride.	198
1189	having more and more rejected trips or drivers going in the opposite direction once a trip is assigned to them. competitor apps don't have these issues. now using uber only when the competitors don't have capacity	36
1190	can't use "one time payment" anymore so now i have to buy myself a gift card when i want to reload. smooth.	22
1191	in add payment option. only credit card and gift option is shown. upi and google pay option is not there even after updating the app	25
1192	drivers are not capable to trace the address, without coming to my address, and not attending my call ,he charged cancellation charges and stating driver not fully made payment, very irresponsible, few drivers,	33
1193	why is it that when you buy a pass the cheaper rides don't appear anymore? i have the 6.49 pool package with "15" percent off and i swear every time i get this package the cheaper rides stop showing.	39
1194	3 stars only because i did have a positive experience with at least one driver. unfortunately the app is not built to allow customers to tailor their experience, complain or rectify billing. customer service is mostly unhelpful. i requested a ride & was not given any option to indicate a non-smoker vehicle which i would've. another driver, their first day, ignored my pickup message, drove around for 15m, talked to people on the street & then i was charged a driver wait fee. take a proper cab.	87
1195	can't open any location shared with me using uber app it keeps crashing! please fix this asap.	17
1196	i deleted uber and forget the password. now i want to start uber again but i can't. i want my account plzzzzzzzz. how can i reset the password tell me plzzzzzzzz.	31
1197	there are 2 very big problems- first, when i am booking a pool, even if my drop location is near, the car would drop the one farther than me and thereafter, my turn would come.meaning, i go past my home, yet cannot get down secondly, once a trip is on, one cannot change the payment option even if there is a tab for change.how strange	65
1198	السواقين بقوا مقرفين لما يلاقوا المشوار بعيد بيفضوا يأخروا نفسهم علشان العميل هو اللي يلغي الرحلة أو يتصلوا علشان يعرفوا المكان فين حاجة في منتهى قلة الأدب مع ارتفاع السعر كمان	31
1199	my first day with uber so not really good with the app, but drivers were good	16
1200	perhaps add prompt upon entering car for rider to notify drivers of issues where language barrier exists? ex. if i see an issue, i can click the issue in english on uber and the driver sees the issue restated in their app in their language? i'm all for equal employment opportunity for those who do not speak much english but it's stressful to be blamed for a telling a driver the seat was wet and he couldn't understand me. had a great friday night but stressed the entire following day w/ $150 fee.	93
1201	i have added the card details. still its not allowing me to book cab using card option. its always forcing me to use the cash option. please get this issue resolved. thanks.	32
1202	i can't schedule a ride since the last update. whether is in within 10 mins or in the morning, it keeps looping me back to directions. i'm using android phone. please take a closer look. thank you	37
1203	plz add the feature of booking multiple ride.	8
1204	a lot of the cars smell like weed	8
1205	i had a very good expirenc in the ride thank u uber	12
1206	would've been 5 star; but, the drivers in staten island, have often been either late, or have actually canceled the ride before arrival, for no apparent reason.	27
1207	just amazing app , gave lot of discount on every ride . thank you uber !	16
1208	there should be an option to guide your pickup specially when maps are wrong.	14
1209	not avail ride after 10 pm from manipal hospital bangalore	10
1210	heard, good things. but, haven't personal experienced the services yet.	10
1211	good app but sometimes some problems happen in this i demand to fix these problem	15
1212	driver canceled my ride when i asked if easy to get into vehicle because i used a walker! made me late for dr's appt.	24
1213	i can't log in with my forgotten password so that i need to login new password and issue with contact number and email id so plz reply to my review	30
1214	thank you , u and beruas	6
1215	sometimes it's just what i needed	6
1216	there is no option for google pay in latest version of uber app. i have updated it several times and there is no help option either in app.	28
1217	very helpful to find transport to locations	7
1218	nice sarvice and nice stafe	5
1219	google pay is not listing in the payment methods option	10
1220	this app doesn't work without credit card	7
1221	he have a good customer and a very safe driver. i would recommend him to.anyonr	15
1222	it now takes longer for drivers to accept the ride because they can see how much you pay. i tip so that's very annoying.	24
1223	its good enough but some experience of the app may be confusing. after my driver pick me, there are so much information showing from the app. when i arrive and about to scroll my screen, suddenly the app ask for rating then i gave the false rating (i want to give 5 but turns out to be 3 to my driver denny). i think the developer should make a confirmation message after the user give the ratings, so that user could change the rating if they put the wrong ratings before.	91
1224	best car hire app in india for global tourists. most other travel apps change payment to local cash, but uber remains constant irrespective off what country you're in.	28
1225	we also know the usefulness of uber by now. not much needs to be said prices are decently inconsistent sometimes and wait times can be as well. i also truly think there needs to be an option for "do you want to converse"	43
1226	get me a free ride	5
1227	pray that you don't run into any issues or else you can count on their customer support to reply to your problems with copy-pasted messages without actually addressing your replies. i am in a position where i literally can't book a ride.	42
1228	i use it quite often, its a good service.	9
1229	got charged twice for one ride	6
1230	great app except for the feedback system. they only give you select issues to report back on with no extra "other" section to explain different problems. it's like they don't want to acknowledge that customers might face other issues than the ones they've mentioned. would appreciate either adding more feedback options or at least a section where if your problem is not stated above, write it out so we can contact you. it's very frustrating having a problem with the app and not being able express	86
1231	this is good but you should to reduce rates	9
1232	i mostly like it. saved me from reaching late many times. but i also experienced glitchs that caused extra extra fares and also came in contact with some unprofessional drivers.	30
1233	antes de la pandemia solía ser una app muy versátil para pedir viajes, habían descuentos, el servicio era muy eficiente. ahora siguen siendo buena pero son escasos los conductores y dificulta las cosas. esperó que uber pueda superar estos obstáculos	40
1234	good app but problem like irritation when drivers cancel ride really need	12
1235	can't get support app is not telling me when driver arrives	11
1236	hard to change a trip. great drivers.	7
1237	as of now i have not travelled by uber for some time	12
1238	good acess to the app	5
1239	shared trips cannot be viewed by the selected contact. the app on the contacts phone does not display the icon to view progress.	23
1240	good service most of the times	6
1241	good experience. however drivers who accept ride requests in series, i.e, when they still have 2 or more dropoff pending, should be cautioned as it wastes riders time.	28
1242	one of the best uber drive's in perth and the bonus was he actually turned up after 3 none english spoken drivers cancelled the ride. it was a pleasure to meet the old gentleman	34
1243	kindly improve your app working. whenever ride is booked for other person and thier number is added, no msg from driver is recieved by then instead it comes to us and we didn't even able to reply or give pickup details bcz we have added another number. its a great issue with me every time.	55
1244	tendo problemas com a geolocalização. não pede permissão o tempo inteiro, então não conseguimos nos achar no mapa.	18
1245	great app exceptinoe glitches where it boots me off the app	11
1246	while booking the fair was low , afterward the fair is high. the book taxi while it's on the way it was cancelled by driver, it will take much more time for booking another taxi / auto. it's very hectic.	40
1247	can we get microbus in uber?! please arrange!	8
1248	great app but sometimes it takes long time to find a driver	12
1249	everything was perfect, except i could not speak to a person about disability issues .	15
1250	uber you have bug in your jio money transaction message	10
1251	good but charge too much	5
1252	the app is so slowly start_up	6
1253	this drivers are vey rude.after reaching to the location.they will cancel the trip so that we hve to pay the amount.app is very nice	24
1254	good in time of need	5
1255	for the most part the app is amazing. my one major complaint is i scheduled a black car pick up to go to an event in l.a. and i was not notified that the service was not available until i was supposed to be picked up. this was very frustrating because we then had to wait an additional 30 minutes for a ride to pick me up. the lack of communication from uber is unprofessional and highly inconvenient. please fix this process.	82
1256	says driver is on way then their not, some drivers completely ignore a call they were assigned to and expect you to cancel it and you end up still charged for the ride or a portion of it, some drivers arent even droving in their lane there part in one and part in another. gets frustrating	56
1257	app has a few small glitches but drivers are friendly and get me where i need to be.	18
1258	uber auto takes longer time to response.	7
1259	the app needs a some serious word. the driver was impeccable	11
1260	very good help full apps.	5
1261	i am unable to tip my driver for a ride earlier today. i read the "in app tips" on uber's website and still have not found the option to tip the driver. i'm also unable to sign up for uber rewards. i get a message that says an error has occurred. lastly, i would like to know my friends received the details of my trip i shared with them. i wish there was a option to save their contact info. i do not want to give any app access to my contacts. can someone tell me where the safety toolkit exists?	101
1262	experience has been good for most part except for the occasional dishonest drivers especially in regards to their location. overall good app for the purpose.	25
1263	. omni no ikkx .i	5
1264	i uninstalled this app for once . but can't sign in again after reinstall as i forgot my password . after providing my right number and email id i can't retrieve my account . no help received . so i don't like this app . now the issue is solved . by the way what is the waiting time for uber intercity travel	63
1265	its good butt sometimes it may bee goes wronggg thier servixe was very good but the driver didnt rep on tymm	21
1266	another ride & drive necessity in our world! am thankful & grateful for it! >the app- always upgrades & is very user-friendly. just have to learn it! *i am an uber driver in *pa! usually i luv it- except for: variable road conditions there, ugh! lol	46
1267	easy to use. and very useful.	6
1268	needs improvement for customer complaits where you can write your problem	11
1269	love this service. app is great	6
1270	this uber app is very useful.for me no complaint for availability of cabs or service	15
1271	at crucial times, it keeps saying, can't reach uber network.	10
1272	все время пишет что надо обновить программу, хотя установлена последняя версия	11
1273	one of best app for cab	6
1274	good. has to lower the pricing and improve availability	9
1275	i was out of station for the last 6 months. previously i used your vehicles.now i want to use your car's on hire. m.k.rao	24
1276	it is convenient only thing driver should be charged for trip cancellation. sometimes they are useless accept trips & don't come but if we cancel are charged. this is not fare	31
1277	less ride costs comparetively others	5
1278	good app but in some place we can't get some cabs it tough and good but helpful. i gave it 4 star because of these reasons . please update it if you can. soory it has no reason then thank you	41
1279	gud mate bonza of a app bra	7
1280	be reasonable in auto rates common people can't reach your rates	11
1281	ki kijk ooo tomk to	5
1282	my only complaint is that it is difficult to cancel an order or something on the order list	18
1283	i uninstalled this app a few months back, but i just downloaded and installed it but i can't sign it again. i want to talk to with an agent but iam not getting any no.	35
1284	app is good but its taking too long while booking a ride	12
1285	it is good service with in good rates	8
1286	good experience need to improve the pick up address.	9
1287	no email ever received. almost missed my flight.	8
1288	nice app with low fares	5
1289	because of honest and hardworking drivers these aggregators are surviving.	10
1290	ml mhm. the mml. mb mlmml, mhm hmmm . mb m mm mhm mom hmmm. ml. . kkmm.kmmmm. m mnn hmmm mmm mlm l	24
1291	hi. it would be nicer if you can add emergency contacts in the app. tq	15
1292	from 2019 the standard of uber has came down. drivers r cancelling rides as per their moods nd convenient.	19
1293	unable to sign-up after installing. reply sms for four digit pin not found. how can i solve the problem? awlad hussein dhaka bangladesh	23
1294	'7,50'9 d190 ryland st., san jose, ca 95110 cc ddxdf cc one c	13
1295	lot of problem in location detection.	6
1296	first of all i contacted uber for a ride from the tropicana to the airport in vegas. they were quick to respond and said i had received an upgrade and that a certain type of car and driver could meet me. that driver did not come but i was charged $5.01 but then it was credited back to me. then i received a notice that another driver was coming. he was prompt and courteous. when we arrived at the airport i asked him what the charge was (unaware that i had been charged at paypal) he told me the information was on uber but i could not find it at the time. i did not have time to wait so i just gave him $20 in cash. i have received a quick refund of the original amount from my actual trip. thank you uber for your quick response.	148
1297	its good and easy service	5
1298	the min u giving r not sure	7
1299	not easy to find cab always	6
1300	first trip was awesome (wilson to wexford centre). return trip the first guy drove into the carpark but drove out without stopping at the drop off stop. he was really struggling when i rang him and seemed to say "i don't know this area" (i was having trouble understanding him and vice versa. i asked if he wanted me to cancel and he said yes. the guy who picked me up was excellent. thanks.	74
1301	started with dinesh got end with muthupandian	7
1302	earlier it was very good but right now i am using and trying to book a ride.it get back to me in google map and not booked any ride and tell me to set destination in map. abe pagal h kya	41
1303	good, but i don't see any difference in uber go and premium. most cars are dirty. some sectore i travel are better than others like hyderabad is bad but bangalore is good, differentiates better between normal and premium.	38
1304	as compared to ola uber price was low that's the good experience	12
1305	although its a very useful app, i use it in multiple cities in pak, in uber go when you book the ride it shows ac ride but car comes without ac itz hilarious in summers, i have faced this problem many times. kindly improve it. . thank u.!	48
1306	mostly good. app needs work.	5
1307	its the best and so far so good although some issues come up but i'm glad they get solved	19
1308	every time they asking where you want to go or cash or card bla bla many times they cancle or transfer	21
1309	consider on cancellation policy. if user cancel ride due to driver denial then it should not be cancellation charges.	19
1310	one bad experience (of many trips) with a rude, threatening and angry driver. ps. i got out quickly and called uber who quickly investigated and took notes.	27
1311	pretty good app. very useful when it works. only downside is the driver can cancel ride, which happened to me. if you need to be somewhere by a certain time, try to book early. also one of the cars had a check engine light, which i didn't think was allowed. but the drivers were all very personable and kind.	59
1312	its expensive but always reliable and safe and clean	9
1313	the app is good. one problem i am facing is that i had not added any mail id when creating account. it is with my mobile number. now i am not able to add my mail id	37
1314	there's still room for improvement	5
1315	driver's arrival time to pickup should be exact.	8
1316	my first time experience was good.but then i saw a wrost driving by an stranger.	15
1317	good reliable service. the drivers are always kind and timely. my only issue is occasionally they take a longer route than necessary. but all in all "thumbs up"! will definitely use this service again! p.s. coupons or other form of discounts once in awhile would be nice!	47
1318	cabs should reach the pickup points bit early	8
1319	have been using it for last 2/ 3 so far experience is good	13
1320	generally driver booking hone par phone karke poochhte he jana kaha he or payment cash he kya. information disclose karne par driver ride cancel kar dete he. commuter ko kahi baar 3 se 4 baar or kahi baar is se bhi jyada baar ja kar cab confirmation milti he. is baat ke liye driver ko punish karne ka kohi provision nahi he.	62
1321	the driver was very courteous, punctual and reliable	8
1322	all over good. but need improvement on gps accuracy.	9
1323	it's being good to use	5
1324	good but decrease the pickup time	6
1325	riders should be interested in digital payment.	7
1326	there should be a fewest turn option in the navigation to avoid zig zagging through neighborhoods and stopping at all the stop signs.	23
1327	the app is great but sometimes there is a delay on the sound, even with downloaded content. also would recommend itbe easier to view your chosen list of content and recommended content based on viewing preferences	36
1328	nice ui and easy to book ride without any hassle	10
1329	i found this app really useful, but recently on my huawei p9 the map feature has disappeared so can't see if there are cars local, or if it knows where i am!	32
1330	that's a great aap for ride	6
1331	other than the cancellations, which are frustrating, the service is very good	12
1332	where is your customer support. i mailed something 2 weeks back and haven't received anything. do something guys edit: i am able to successfully login to my account but where's the upi payment option ?	35
1333	time of arrival of the uber driver to my pickup point should be more accurate	15
1334	good app but you need more drivers.	7
1335	i paid for my trip but am told i owe you	11
1336	i want to try your services	6
1337	service is great but sometimes charges are more comparably to other service providers	13
1338	now days service is very poor.i don't like	8
1339	it's a good app comparing with ola and rapido,but now a days they are increasing the price due to high demand.if demand is high that is u r problem,our distance won't increase if u r demand is high,so u ppl have to charge properly.according to distance. but it's 10000000 percent better then ola and rapido,ola ppl r thinking money as tree leaves they charge 3 times more .	68
1340	since i had experience the drive with uber, for the first time riding with, has been a success, which was satisfy in the my experience.	25
1341	for the most part the driver's are excellent. very professional and friendly. a few times the drivers weren't very professional. ex; yelling the passengers name out thru the rolled down window. for the most part i'm very satisfied with the professionalism provided.	42
1342	it's a good app.to go here and there within some short times.	12
1343	always care and listen customers. excellent service 👌	8
1344	the app isn't terrible but it doors bug out and freeze sometimes	12
1345	does it work throughout the world?	6
1346	good service but need to be improve accurate location.	9
1347	uber runs for million sake	5
1348	good that uber gives less price than ola and many new payment feature	13
1349	the ride was awesome very knowledgeable and likable person. i was not happy with the app because it would not do what it was supposed to do and then it messed up.	32
1350	why this app sharing my personal data like sim card serial number, make and model of handset etc ?	19
1351	must add satellite map option	5
1352	this is first time i ride in uber. really good and very nice behaviour of driver and comfortable ride.	19
1353	i pre order rides and many times they show up early sometimes 20 minutes earlier than i scheduled a pick up for.	22
1354	app doesn't open after the latest update.	7
1355	it's very good. but sometimes it gets confusing in destinations.	10
1356	overall nice. i couldn't find the travel distance in the app.	11
1357	usually great service no problems with drivers.	7
1358	need to show prices first before booking the ride	9
1359	it is apsalutly correct predection of time and it is good and comfortable ride but some time it is ugent for college or school the drivers don't comein some areas and cancelling their ride	34
1360	how do i get to describe my problem related to the app or scheduling a ride. in the app support you got some pre determined question that doesnt meet my query. i really need to get some answers but i dont know how to find solution for it	48
1361	now a days,the fares are high.u may be having varied reasons,but not to the customer satisfaction.thank you for you support to customer.over all uber is good to customer .pl.look in to fares.	32
1362	very good application and nice and easy to use.	9
1363	الموصلة الوحيدة اللي بستخدمها بس دلؤتي المشكلة أن مافيش offers غير علي اوبر باص بس الأول كان بيجلي عروض	19
1364	lately for the most part everything's been good. must only real complaint is that there hasn't been a rise pass for philadelphia in a long time.	26
1365	my experience is great. but if the app would have scheduling moto option then it would have become more convenient for me . because i regularly use moto and most of the time i book according to a fixed time interval	41
1366	better than any other cab service app	7
1367	very nyc app, attractive offers etc	6
1368	it is useful for 5 minutes ride	7
1369	always been an uber fan. service standards are their usp. but off late time estimates are never accurate.	18
1370	today i had a driver just leave. he didn't wait for me. the app showed me he was there. i grabbed my things walked out the hotel door. saw him pull on at the canopy. from. my room to the door i walked around the pool and when i got to the door he is pulling away. when i got to the second door he was gone. took me probably 2 minutes his name is pat.	76
1371	thannk him for gettinng me here	6
1372	sometimes uber struggles to find rides in places like pune camp depending on location. app is great and very easy to use.	22
1373	auto seat backrest is damaged	5
1374	nice ride for my dad. arrived safely.	7
1375	been a lot better/nicer drivers in the last 6 months. thx. often cheaper than lyft, when i check.	18
1376	great, with great conversationalist, morris.	5
1377	i wish there was a feature that allows people to book specific drivers. apparently there is one but it doesn't show.	21
1378	dated / timed booking can be applyed.	7
1379	res dr se44e4s44sse is so the reason 4eee44e44s444e44 is the only way in esperanza 4444e44s444e44 ram red 4e4se4 is 44see	20
1380	some phone still doesn't have gpay option or upi payment option.	11
1381	sometimes the stars don't show when i want to rate my driver.	12
1382	the prices are affordable & the drivers are quite polite. although i have to admit that sometimes the drop location is not accurate based on which the drivers ask for extra money. drivers accept the ride & then call us to ask where is the drop location if they don't find it convenient, they ask us to cancel. fine map location accuracy cannot be immediately solved. but i feel that, drivers who cancel after accepting the ride should be penalised instead of overcharging the customers.	85
1383	nice app for travelling but one bad thing is that if you say your driver where you have to go(the destination) and that was long route than they cancel the booked cab. that one bad thing i facing everytime. please fix this problem that i was facing.	47
1384	very low cost and comfort	5
1385	mostly drives are driving well	5
1386	i used this app and paid cash to the drive and the app debited money on my card , once complained money was returned to my account in ony two days i thank this uber, and the way they reacted when i complained about my issue	46
1387	the uber app is ver very great, helpful and reliable but please, return the app here in the philippines. i really need it sometimes so badly	26
1388	the service from the end of uber is highly commendable. however, lately it's observed that it's drivers are prone to denying the rides and misbehavior. still, i would say that overall it's quite better, in regard it's competitors. but there is good room for improvement.	45
1389	good smooth driver. very nice. good conversation.	7
1390	i have enjoyed a lot	5
1391	highly recommended especially for girls,the drivers are well behaved,and well spoken	11
1392	apps sometimes doesn't work properly.	5
1393	it became too expensive but the service is very good	10
1394	please revise the fares everyday according to fuel price change in every city so that drivers will get right fare and customers will know the effect of fuel price hike by corrupt government	33
1395	this is a very good app with a very good fares. however sometimes you can't see in real time when the driver arrives and it even has problems with the internet connection via mobile data. when i swith to a wi fi, it works perfectly fine but i don't always have the means to do it. please look into it.	60
1396	last time i booked a cab. and after waiting for 15 minutes i called the driver, but he didn't pickup my call. and after that they cancelled my booking without any call or message. this is bad. as if we (customer) cancelled the booking we have to pay the cancellation charges. but what if the booking is cancelled from your side. we (customer) should get the benefit in fare for that.	71
1397	problem with map and book uber pool with 2 riders for more than 2 user	15
1398	usually this app works fine, but lately it's not been working for me. i keep getting stuck at the screen stating i have to verify info. i enter cc info, keeps redirecting me back to verification screen. i take a pic of my id, keeps redirecting me back to verification screen. i uninstalled and installed, same issue keeps happening. i'll try once more then i won't bother. obviously something is not right.	72
1399	brilliant app, only problem is the last few days every time i've tried to split the fare it won't work which means i end up paying more than i expect to, please sort this soon!	35
1400	the app works well however, woullikevto see the type of vehicle am selecting before the driver is presented with my request more upfront information is needed in this app. the type of vehicle and quality of driver is like rolling the dice	42
1401	i've been using uber for a long time now and love the convenience and ui of the app. any issues that have cropped up have been swiftly dealt with the customer service to my satisfaction 99% of the time. i know people have complained that uber doesn't have voice support when it comes to issues but from personal experience i've been contacted by an actual person when a serious issue came up. other than that any issues that have come up have been appropriately dealt with without the need for me to interact with another person directly.	97
1402	my 4-stars rate is, uber maps, don't update their maps there are actually one way streets and uber marks it as two side streets.	24
1403	good app but need more car many times showing no car available	12
1404	so uber available in malaysian now?	6
1405	helpful for dhaka metro drive	5
1406	i am really happy with uber app,sumtimes when any other cab is not available there or too expensive,uber help me there!	21
1407	need not take money for cancelling the ride	8
1408	need more validating features on different conditions and more regulations on drivers and better customer service	16
1409	constantly improving, greater deals and good selection of food !	10
1410	good but app have issue if any driver cancel trip their will be sum charges and if it's pending no option to pay next person. driver should reach same place which suppose to go not other direction sum time ladies worried to cross nh roads and all	47
1411	goob app but very expesive on my area.only 2 blocks you are going to pay almost $12.	17
1412	good service but some of the drivers need to give more attention to their care cleaning,also some of them keep the windows open and did not turn on the air condition.	31
1413	customer care contact to customers need to make easy	9
1414	it's nice trip and safety	5
1415	it's a good app .	5
1416	only wish driver's would know metropolitan areas	7
1417	when ever i book a ride through paytm its everytime shows error pls contact	14
1418	very good driver and conversational. enjoyed the ride.	8
1419	good customer service but more expensive than lyft rides/ fares. but i love uber eats 💕	16
1420	the surge charges are the only thing i can complain about and i feel is a scam.	17
1421	nice app but take money of cancel	7
1422	good and can do better	5
1423	uber is great but sometimes drivers accept your trip but don't move for awhile towards you. it would be 5 stars otherwise	22
1424	great service, only onething is sometimes when we book the ride, drive called where is the distination, if they do not want they are asking to cancelle the ride, if we study like that uber will charge next ride.	39
1425	that's bad app for sri lanka. not helpfull. don't waste your time, money and data	15
1426	ma sha allah nick app.but it don't give any types of offers,,	12
1427	it's better now. hope you improve your service further.	9
1428	the adds must be reduced	5
1429	good app but it seems to fail often when over seas.	11
1430	i get charged one price and only later to pay twice the amount and sometimes your driver are plain rude	20
1431	not the best but when in need uber is there.	10
1432	love the app, the accuracy of your location, the safety measures for the passengerd is great. ❤️👌they need to improve with managing refunds, double billing and trips canceled by drivers.	30
1433	uber is good. but it could definitely be better. they only have promotions for new riders. i find that a little weird, i think promotions should be given to loyal riders as well. also wait times have gotten extremely too long.	41
1434	the location now is getting updated as per the live gps location of my phone. thanks for the update and reacting quickly to my problem and giving me a proper solution	31
1435	always have good experience. only thing missing is trying to figure out how to schedule future multiple rides. and i still have to take taxi if i'm making a stop that's usually going to be longer than 3mins.	38
1436	thanks for uber save our time	6
1437	after booking shall can i pay in indian currency?	9
1438	uber has not disappointed me as yet. just wish there were more discounts	13
1439	es bueno pero podria mejorar ya que a veces el tiempo de espera se alarga porque los ubers sin terminar viaje toman otro.	23
1440	this four star for 3 months before my ride . why you giving one fare before ride and take extra fare after ride.? every time auto driver take extra cash. i complaint your customer care and refund the cash. next time you doing same problem. why you did not show real fare? if auto late you will take our cash.last two months this happening to me while selecting auto for ride. you give me 50% offer for intercity ride.but i did'nt get this offer when i book taxi for ride.	90
1441	waze sometimes provides long cut trips.	6
1442	intuitive design and easy to use app. both kinda of notifications, push and in-app, are a time-consuming nuisance though.	19
1443	uber is way forward unlike ola towards customer's comfort.value for money cab services. driver's are mostly polite & well behaved. only drawback is uberpool which needs to cut down it's prices once customer is sharing with other riders.	38
1444	having safety features is the best, but lots of waiting time	11
1445	so, cancelled my order 90 minutes after i placed it. pathetic.	11
1446	this system is very useful for customer	7
1447	wb to turkey folks. :)	5
1448	this is most convenient for traveling and for the payment too. thank you so much for the supply. my suggestion is, when i'm searching for vehicles i can see the small images of vehicles around me. and when the driver accept our request we will be hiring. so what i'm suggesting is you can develop as when we touch the vehicle icon whether it's tuk or car or bike we can negotiate with them whether they are available for our travels or not.	83
1449	it is affortable in certain state	6
1450	app is a great way for an alternate ride. they can look into when a person reach their bonus points.to add towards a future ride. i had points so time ago, they magically disappeared. faster bonus points would be nice🤔	40
1451	wonderful service . i love uber service.	7
1452	uber is great when there are drivers around willong to take all fares not just the big$$ ones. frankly there should be a credit to customers when the driver cancels last minute not fair we have to pay a fee to cancel die to picky operators.	46
1453	i received a quote for immediate pickup at $6, but why reservation is 5x that same price? easy rides are under ten bucks, whats not perfect? fabulous app	28
1454	good driving but slightly slow	5
1455	great user experience, except the fact that sometimes the fare is sky-high irrationally.	13
1456	only complaint i have when those times arrive when a connection to a real person is necessary a rider is left with no real help. leaving a rider unable to get a ride do to an issue on ubers end. ex: uber was stating funds were not available when i had rep from bank on line who also verified 1500. in my account but uber still said no funds,however i then went back to my ride earlier same day and added a tip and uber was able to take that money. they never addressed issue.problem was on uber end	99
1457	though i have not used it but i have favorable reports from friends and relatives using uber	17
1458	quick and reliable, courteous at all times, highly recommend	9
1459	extremely difficult to work with after you've made the ride and your trying to contact driver for loss item.	19
1460	good service, but you guys must do something about the ambulance booking service in emergency	15
1461	in portugal it often happens that you request a trip and the car is 5min away but the driver doesn't turn up for ages (30 or 45min) you then have to cancel the trip and book a new one, losing money twice and not getting the chance to review driver nr. 1 who didn't even show up	57
1462	the options to report problems or issues are difficult to do	11
1463	app interface is great. need to seriously review surge pricing and fare assessment	13
1464	may reduce waiting time a bit.	6
1465	my go to taxi app	5
1466	it's a good app and saves time. their price are affordable too. but, i'd suggest you add a panic button to your next updated that a rider or driver can click on in case of any emergency.	37
1467	it is easy just swipe	5
1468	i’ve used uber in the past with no complaints. last weekend my friend and i used her phone to get a ride from uber after leaving a concert. 1 driver was on the way then suddenly canceled the ride and the 2nd rider did the same thing. i’m not sure if you can rate drivers who do that but you should be able to. i used my phone my phone instead and thankfully a driver did cone pick us up. i received 4 emails for the fare to/from the concert as well as what i tipped. however i noticed on my bank statement that there was an additional charge. the amount was small so i assumed it was a surge/convenience fee due to the concert traffic. i contacted uber and sent them the info they requested only for them to say they do not see this charge on their records and to contact my bank. when i contacted the bank they just ended up canceling my card and will be sending me a new one. this is inconvenient since now i have to wait for a new card. i wish i had left it alone but kind of glad i didn’t in the event someone has potentially stolen my card info	211
1469	the uber drivers should be given proper navigation training n also should be taught to converse properly	17
1470	over charged for waiting. didn't even call or sent a message that he had reached the destination.	17
1471	1st time use but not get any promo code	9
1472	hit and miss with drivers but the app works well	10
1473	the cost of the trip became higher than before. so i hate that	13
1474	dear uber i have a problem your service is good but your price is very high then ola cab but your price is very low in starting over service but after then your price too much hai compare is then early month	42
1475	recently i am facing issues at my office hour, driver's location is so far from my pickup location. and drivers keep swapping the ride 4-5 times!	26
1476	have not try it yet	5
1477	map nevigation or location sucks all the time.	8
1478	the best conversation ever and he is the best driver	10
1479	hi please provide otp before starting ride. 2 -3 times uber drivers started trip without pickup. so provide otp then it will be effective	24
1480	app works great but the prices are nuts at the moment	11
1481	the new update prevents map drag. though it allows you pan zoom, but it is really frustating, not being able to move it around. sometimes you may require to see places around, don't you guys think?	36
1482	how is it if i put my address in and its saved when the driver sees it in the gps it's a different address and i have to flag them down. i truly don't understand that. uber needs to fix that. i even confirm and edit the pick up location and still have to flag them down.	57
1483	very good services and facilities. no tension about money & route.	11
1484	well coordinated. easy to use.	5
1485	useful service when public transport is not an option, though occasionally overpriced when busy forcing me to find another way to get to my destination or use another taxi service.	30
1486	it's very good experience with uber.	6
1487	uber as ok but fare is hire	7
1488	rate is high but drivers are helpful.	7
1489	great ride, app a bit confusing	6
1490	best aap for every people	5
1491	would be 5* map system is not 100%	8
1492	everything is good . but time management is not good	10
1493	it's is easy to book and travel from one place to another place in a few minutes	17
1494	should give discount offer every weekend	6
1495	good policy.but no digital payment in intercity ride	8
1496	start services in srinagar plz	5
1497	very good 👍 so far. arrived safely and on time.	10
1498	my uber pass is not working for premier category cabs. i raised an issue for this but the request got closed with a comment that it has been raised with appropriate teams. pls confirm.	34
1499	sometimes cabs are not available	5
1500	nice app, if supported upi, would be nice	8
1501	first time i am trying to use uber.	8
1502	szzzszsae saw scars a as add asxx add	8
1503	it's reliable and good only thing is thier is a bit much regulations with identification when i can just show the order on my phone only thing i hate	29
1504	sick of the bloody surcharge, if your always going to charge x2 the fair than its not really a surcharge is it, just about to stop using uber in townsville it's terrible. . . edit - surcharges have seemed to stable in recent times or are at least more fair, just gotta fix uber eats now haha.	57
1505	it's very bed, last somedays it's shown only intercity.	9
1506	works ok w up dates	5
1507	the customer service is amazing	5
1508	best experience and intercity please take less price	8
1509	action speaks louder than the ads	6
1510	good on the most part. occasionally they cancel my cab when i've been waiting 15 minutes which is annoying, however 95% of the time, good service	26
1511	good. the driver was courteous and sober.	7
1512	other than some limited eta glitches the app runs very well ,it seems to be more accurate recently	18
1513	uber availability is good in this app	7
1514	its good for getting around when you dont have another way to do so. sometimes the prices are reasonable, other times the prices are ridiculously high due to surging	29
1515	shold be in ranchi (jharkhand) also	6
1516	today 18 october 2020 my driver who was great but the app showed he was in same spot for 30 mins.update your god damn gps system!	26
1517	overall great. some views obscure tiny map when u need to know where to meet driver	16
1518	top 5 most used app during normal times, functional, adding a stop and changing destinations needs a little work but is getting better. drivers seem to be doing a nice job during the pandemic but it is up to each individual to clean and wipe their cars and i have seen some do it and others not	57
1519	good, works well for me	5
1520	how to solve this problem, i am unable to call any driver from uber mobile app after booking a cab. whenever i try to call a driver, nothing happens, i have tried multiple times but no luck. recently i hv updated the app but still facing the same problem.	49
1521	driver location lags badly, otherwise the app works good	9
1522	convinient and very trusted app	5
1523	bike riders ask for extra fare in most of the rides	11
1524	uber is an amazing transport tation	6
1525	i trying to add my new card but it won't let me , really loves it app i haven't any problems , it just i have close my account with paypal, so i trying to add another card but doesn't work. can you tell me how to do it, so if a need to take uber further time i want have a problem	63
1526	driver cancel trips arrange fine for cancellation of trip	9
1527	great app, very useful. just one problem though, i'm not able to buy a ride pass. how can i make it work?	22
1528	don't need it. works well.	5
1529	really need improvement in ui	5
1530	today person came on time. so that was encouraging.	9
1531	service is good but app works very slow	8
1532	its a good app but sometimes the drivers cancel your ride and uber still charges you. so not that cool	20
1533	liked the app but there is an issue with payments via indian cards. the app only presents an opportunity to pay for the previous ride when you book the next ride. previously there was an option to pay immediately after the ride ended. that was much better because now instead the booking flow gets interrupted on every occasion to pay the previous due.	63
1534	always there. sometimes can be a little creepy even for me and i'm a man	15
1535	the easiast way to transport	5
1536	eu nao estou conseguindo pedir o uber do meu celular, esta dando erro mas nao explica qual o erro 😧	20
1537	always a good experience wherever i travel to.drivers are courteous and mannerable	12
1538	uber drivers are usually friendly and drive safe.	8
1539	navigation problem. uber always shows wrong location which is not expected.	11
1540	overall experience is awesome but i can't find option to add google pay. please fix this asap.	17
1541	good app most of the time. the message driver functionality sometimes does not work until app restart. also the maps could use an update. some areas are outdated	28
1542	i like the way you provide such a wonderful transport process. but today i received a text message from uber that they provide a coupon to get 75% off upto rs. 75/ ride. when i put that coupon on the app, it shows that coupon is not valid. what is this.?	51
1543	all ia gud. but one feature u hav to add in this app that is credit balance like careem. many timesi hav to pay more because of non availability of change. pls think about this	35
1544	if any of you are listening to this in the future i want to remind you that you want to sell all your lyft stock soon. not only is the app more polished than the other companies it actually works quite well and to boot my very first experience was an amazing one. time will tell whether they have real customer service or they are just the same with absolutely a horrible track record for safety for their drivers and for their customers. i'll be doing a detailed review on lyft and uber soon	94
1545	the new update is not good the app is lacking.	10
1546	on the whole it's best service	6
1547	app sometimes freezes, which makes pickup eta difficult to keep track. have to close and reopen app to keep track of driver's whereabouts and arrival.	25
1548	i like uber because they have given me % discount on my trips. i don't like it takes forever for a $5.00 refund as a credit ,from the driver cancelling my trip.	32
1549	its the best but during excessive demand it became very expensive (some times)	13
1550	there's room for improvement,, especially in maps service,,	8
1551	why is the 'change payment mode' option enabled even after the ride starts, when all it would eventually show is "payment mode cannot be changed after the ride has started".?	30
1552	it's make our rides easy	5
1553	good. but sometimes slow processing	5
1554	مش عارفه احوله عربي واستخدامه صعب ياريت افاده	8
1555	the best transport app ever made. the rates are just overpriced.	11
1556	it has been a pleasant experience uptill now.hope it stays the same.	12
1557	it's been wonderful using this app. the only issue is the driver picking up rides and one still needing to call to confirm if they are coming or not. most rejecting rides after picking up!	35
1558	very useful one,especially new immigrants.	5
1559	never had a serious problem.	5
1560	refusal by drivers for booked rides needs to be addressed since it is causing time loss for customers	18
1561	this app should allow user to sign in existing account on different mobile with same existing email. currently it doesn't allow to enter existing email on any other mobile	29
1562	it's my source of transportation	5
1563	it does not find my location in many instances	9
1564	recently i m facing so much problem with this app	10
1565	this aap is very cool & shi is serviec good	10
1566	intially too good. now it has become the worst app with no user friendly interaction. asked for help several times over email but no proper response. no call back. no customer care number. worst.	34
1567	not a fan of surge fairs but other wise a good service.	12
1568	cheaper and quicker to arrive than local taxis. most drivers are friendly and helpful. app can sometimes point drivers through restricted roads: i have to warn drivers not from the area to avoid a local bus only road. lots of helpful features i've yet to use, but glad to have as an option such as fare splitting or location sharing.	60
1569	a user could've direct a rider the most suitable path on the map	13
1570	so fast and my driver was well behaved and super kind.thanks to him	13
1571	excellent driver, on time, very pleasant trip.	7
1572	overall experience is good always, need to fix lower rates for trips.	12
1573	keep having to uninstall and install to use service	9
1574	uber is great and efficient. it's more like having your own ride, just with a chauffeur.	16
1575	quite helpful. but now a days drivers cancel the trip very often and don't turn on ac till requested and some times insisted.	23
1576	very good so far 😃😊😃	5
1577	google map needs to be updated.	6
1578	several times it's ling waiting n so auto cancellation of trips creating issues at the time of urgencies uber must address that asap.	23
1579	good and cheap riding app	5
1580	i booked uber for my journey, which cancelled by the driver due to traffic he unable to reach me, my plan was distrubbed because of cancillation, but cancellation cost charged to me. which is not fair .	37
1581	i would like to request some enhancement: - allow to rate the driver that cancelled the service. in dominican republic, drivers use to ask our destination as soon as they accept the ride. if they don't like your destination or if the route is too long for the payment, they cancel the service. this is discrimination and a waste of time for the customer that has to find another driver.	70
1582	my experience with uber is pretty good.it is secure and the drivers are decent. however, the wait time is usually too long as there aren't enough drivers.	27
1583	good to use but has limitations. cannot seem to change to a dark mode in android version.	17
1584	still better, i have no issue.	6
1585	cross platform sharing ride info does not work. can not share from android to iphone.	15
1586	the service is good at times. but i dont understand why cancellation fee is levied if driver is good 20-25 minutes away completing another ride? atleast an option should be given to see if we are ok waiting for so much time. this does not seem fair.	47
1587	it's good thing to use it when you haven't car and no real friends to give you them cars. there is small problems you too high about prices. i hope you fix this.	33
1588	j'ai attendu un chauueur et après 10i.minutes sous le soleil on m'as signaler que pas possible et de choisir in autre	21
1589	sometimes cab drivers cancel trip on their own. they don't pickup calls	12
1590	very good. please don't deactivate my account. there has been a mistake.	12
1591	customer care service is very bad, their is no contact options at all. just by help option you can choose your problem. and where many options is not at all.	30
1592	a grear app but im facing an issue that i tried to book a long trip ride and i am not able to get my 50% off on that ridw hoqever i do have my promo for next 9 rides how do i report this as there is no option in help	52
1593	plz aap extra charge lene pr complain ka option rakhe driver ne extra charge liye hm se	17
1594	im new to uber.good apps.and then why suddenly my phone number accounts got disable by uber.	16
1595	gentle behaviour, well communicated , fare price	7
1596	pl share passengers in uber pool going in one way without roaming them too much inside	16
1597	it is best and better than ola cab 👍😊	9
1598	some drivers ask for destination that needs to be stopped. else good app. discount and promotions should be more.	19
1599	please add a feature to select sim card 1 and 2 while calling the number. my uber registered number is in slot 2 and your app does not give option to select that number while calling.so it becomes really hard sometimes to contact the driver.	45
1600	i like uber. price is our affrodable price. i like it.	11
1601	fare r bit high.but some time it is too much. if driver canceled we have to pay this is not fair max time cancellation charges r noy wave off	29
1602	their have many problem but also best service	8
1603	it's excellent i loved it thank you uber	8
1604	it does the job as it should be, in a nice way!	12
1605	i support my family members with the help of uber	10
1606	it's good bt it is only.for 1 man or woman	10
1607	easy to use and much more accurate	7
1608	good and comfortable drive also save for us.	8
1609	best ride for dhaka city.	5
1610	friendly person thanks for your support	6
1611	a very good conversationalist! good driving.	6
1612	great app, a real game changer	6
1613	it's excellent service for us	5
1614	ek numbar ka app hai bahi	6
1615	greate service for the times when you need to go somewhere and don't want to drive.	16
1616	good, better, best 👍 service	5
1617	on time and drvier very respectful	6
1618	excellent app but. why does it update every other week?	10
1619	its very good uber ride price also reasonalbe	8
1620	this is a good apps for creaticical conditions.	8
1621	it is easy and convenient.	5
1622	very good app easy to use	6
1623	overall excellent but not sure i like the variable fare by the minute	13
1624	it made it easier and safer than ever	8
1625	very glad that there are no vehicles in my area	10
1626	please cancel the ride cancellation fee	6
1627	good driver, i'm satisfied with his attitude. i have a good journey.	12
1628	driver was very nice and on time.👍🙏	7
1629	pickup correct location safe to reach tha point. best service	10
1630	best app for ride any where	6
1631	driver is really fast and very humble in talking.	9
1632	it's been great no problems 😉	6
1633	what a ride superb !	5
1634	a jovial man i love him	6
1635	it's a good app simple and simplify safari	8
1636	last update this week isn't behaving good. delays in each action	11
1637	very easy to use. always have had friendly drivers.	9
1638	easy , simple & comfortable	5
1639	super app and very good condition	6
1640	it's great. easy to use and get where you need to be. often the drivers assist you far beyond what you would expect. in today's traffic, i don't take their service for granted.	33
1641	it's a very good app just 15 minutes to wait	10
1642	great ride 👌, polite and friendly 👍.	7
1643	punctual, well manner, smooth and save driving.	7
1644	lessen the time of waiting	5
1645	he was very pleasant and got me to church on time.	11
1646	very happy with the service, i find it to be prompt and reliable!	13
1647	great app! get picked up within 5 mins no matter where i am	13
1648	on most occassions excellent service	5
1649	i enjoy using this app. great app	7
1650	driver was super friendly and i recommend latoya i gonzales as your uber driver	14
1651	i am very comfortable to uber's application.	7
1652	driver's gentle behavior. god bless him	6
1653	i have almost w/out exception, had a++ service with each ride . if there has been an issue , i've only had to contact uber once & the issue is immediately settled . super happy with this app & uber service period !	43
1654	the driver was very nice and very friendly.	8
1655	so great to have a ride minutes away.	8
1656	super quick for pick up and drop off very efficient and friendly service. very happy and will use again 😊	20
1657	i have enjoyed my experience thoroughly thus far. not a bad thing to say. never given a driver less than 5 stars.👍	22
1658	it's been amazing even though i dont get a lot of promo but still it's amazing. great job guys	19
1659	while my drug dealers wont give me credit uber does when im broke	13
1660	overall great. good cars and decent drivers	7
1661	i enjoyed uber service, love it!	6
1662	wellington was an excellent driver and really professional.	8
1663	quick, clean, courteous and friendly.	5
1664	love uber . wait from them more &more	8
1665	both times i have used uber, they are fast, in a clean vehicle, friendly and good drivers.	17
1666	very fast service. well behaved bnde	6
1667	very impressed, a driver usually responds within minutes and always have a good professional attitude. also very good value for money and the price is quoted upfront. thumbs up from me.	31
1668	easy smooth access whenever and where you need it most .	11
1669	less prices comfort and great experience	6
1670	augustine drove me and my companion from dallas airport to whataburger then to our hotel. that was kind of him. we got to the hotel and got out bags and went into the hotel. walked around for a while then went to check in. at my turn i noticed i didn’t have my wallet. nope no check in for me. we were able to get ahold of him thru the app and told him what had happened. he found my wallet, took a picture of it and let me know he was on a job headed across town and would be a while but would let me know when he got back in the area. yes he did exactly that and had the wallet in his front seat when he arrived back to give it to me. thank you again augustine. i’m very grateful for you time and trustworthyness.	149
1671	a very comfortable and fast coming ride. good for everyone one and easy to book. 👌👌👌👌👌👌👍👍👍👍😍😍😍😍😍😘😘😘	16
1672	fast easy ride. thank you!	5
1673	reasonable as compare to ola. dribers are caring .thanks ubae	10
1674	most reliable cab booking app	5
1675	i im still rating mandla 5 star although i had a very bad experience with one of your drivers,know i no these guys fear for there lives and the one's of there families but we as the commuter cant say that becsuse we pay for services render to us and greatful and thankful we are for you guys to have brilliant idea that you had by starting this but when im making use of your app then it irritates the crab out me cuz i start sesrching at 7am to 7:50am just to get told that im not driving bellville	100
1676	uber is always great all over thr world	8
1677	i have had great drivers an horrible drivers but mostly great	11
1678	my best and faster experience in auto	7
1679	app is very easy to use	6
1680	super user friendly and works great.	6
1681	very useful app. i love it	6
1682	it is real good app	5
1683	it's really good aap i was so enjoyed my journey with uber driver.	13
1684	smooth journey with mr. kamlesh kumar. with safety	8
1685	easy way of getting transport	5
1686	the absolute best app. not sure if their drivers love it so much.	13
1687	a totally splendid traveling application with all safety measures and reminder to passengers.	13
1688	good application because many time in remote areas no transportation service available so if any any one facing health issues so that i'm using uber it's too much good and i'm recommend it everyone thanks uber	36
1689	much better then lyft too me more safe measure then lyft i love uber	14
1690	best cab booking app but please have auto rickshaws like ola	11
1691	i with chat easy good 👍 🌟 i love uber because have messages chat good i am deaf and i can't call	22
1692	driver was very courteous, professional and friendly.	7
1693	cant schedule a ride without an error message coming up	10
1694	on time, professional and the suv was very clean. would recommend him 100%	13
1695	works great to get around whatever city or destination you are in.	12
1696	quick and to the point	5
1697	driver was on time. good conversation.	6
1698	great service and very pleasant, courteous, and respectful driver.	9
1699	iam satisfied with it.good app	5
1700	informed and organized driver who knows what to do	9
1701	amazing app and always on time love this app🤩🤩	9
1702	david was prompt and polite.	5
1703	more helpful at night time travel at cochin	8
1704	very kind patient reliable compassionate friendly professional	7
1705	very nice! car was neat and smell nice	8
1706	very good, reliable ,cheap and quick service	7
1707	it works perfectly for me	5
1708	awesome drive. punctual. comfort. uber	5
1709	it's good for transport nd make easy	7
1710	nice app easy and affordable travel experience.	7
1711	over the years, i think we can all admit that uber has improved their services. do you agree? hit like on this comment) i hope they will keep it up .	31
1712	loving my drivers so far	5
1713	uber is the mcdonalds of ridesharing, its everywhere worldwide. most of the time it works well, but like anything sometimes it doesn't. uber at this stage is like windows 1.0, by 10.1, a few years from now, it will more or less work flawlessly. improvement in ai should do the trick, just talking to the app should resolve almost any issue.	61
1714	well made app that is informative and easy to use. not often found in most apps! recommend!	17
1715	peaceful & relaxing his car was clean and smelled fresh. he's was quiet the whole ride. i loved it. gave me time to think.	24
1716	one of the best app in india	7
1717	very accomodating and good conversationalist!	5
1718	love all the extra features that you don't get with a cab ride. meet the nicest people driving for uber.	20
1719	it's good and easy to use cheapest rate and behavior of driver is so cool	15
1720	easy to navigate n intuitive apps	6
1721	প্রথমবার ব্যবহার করলাম। ঝামেলা ছাড়াই৷ ড্রাইভার বেশ আন্তরিক ছিল।	9
1722	رحلة مريحة مع سائق محترم وسيارتة جميلة	7
1723	clean,smells great and extremely awesome drivers always!	7
1724	good but there are so many problem in there service	10
1725	sometime few driver refuse to pic pasenger that is not professionalism. they shoud taken action.	15
1726	brilliant app i cannot live without	6
1727	on time, and nice guy!	5
1728	got us to the hotel quickly.	6
1729	the ride was excellent, person was very polite and quick. once accepted the ride reached quickly to pick up.	19
1730	kristopher was a very pleasant driver.	6
1731	please try to reduce cost for daily booking costumer s iam booking but your giving offers for through debit card holder s but iam giving cash what about me	29
1732	pay the employees more. they're worth it.	7
1733	so far i am very happy with the service i have been able to have very nice people as drivers.	20
1734	very convenient, very short wait time	6
1735	on time. pleasant ride and conversation.	6
1736	i love having uber available for whenever i need a ride.	11
1737	i've done three rides in the last week, and i was happy with it.	14
1738	first trip, simple and fast to book, no fuss work over when the taxi would arrive & everything went like clockwork. thanks 👌🏾	23
1739	every time i've used uber they have been on time, courteous and extremely helpful! i would refer anyone that i loved or cared about or just anyone to use this app to get around! this is an extremely efficient and effective way to get around- not to mention pleasant thank you so much uber!	54
1740	nice app, thanks to development awesome app.	7
1741	wonderful app, uber works so quickly and efficiently.	8
1742	good service at reasonable price	5
1743	nic is a great guy❤️	5
1744	good the driver was friendly	5
1745	its easy to travels in big city's	7
1746	comparing with ola, here i feel less fare	8
1747	i forgot my password and it can't login please help	10
1748	every thing is ok but some times few driver's are accepting trip and it is not matching with time what showing in app , some times expected time showing 10 mins driver will come after 30mins in emergency time's it's really uncomfortable	42
1749	بہترین سروس مزید کوشش نئے آئیڈیاز کے ساتھ	8
1750	excellent driver, nice car, no wait time and very pleasant driver	11
1751	very polite and helpful driver	5
1752	i will let you know when i take advantage of this service.	12
1753	every driver i've had so far has been very kind of a nice chatty conversation. they're always on time, sometimes a little bit early but can't complain about that right?	30
1754	hu aa application thi bovajj khushhh chu kyay pan bahar javanu hoy tarat jjj 10 minit ma gadi avi jay che ne sara's suvidha ape che atle i will happy	30
1755	best ever n budget friendly.	5
1756	the driver very nice good in directions communication excellent friendly and safety excellent	13
1757	he is very good website	5
1758	they are fast , like the real time maps , have not waited more then 20 min for one to show up ( that may vary because i use them when it's not many folks going anywhere ) , they all drive right ( follow the law ) as well .	51
1759	i almost can't live without it.	6
1760	friendly driver, very clean car.	5
1761	best one and quick response	5
1762	so far all i had for the past 3 or so years was nothing but good service fast and efficient but on occasion had to wait longer on rides due to cancelation on the other party but all in all 5/5	41
1763	it's great but im having an issue, i am trying to re-enter my master card and it won't except it. thats the main card i use, there is funds to use it but its not letting me do it.	39
1764	they take care of their passageners.	6
1765	uber is done travel easy	5
1766	i enjoyed my ride.it was very comfortable & helpful.	9
1767	i've always had good service	5
1768	it's really gud to ride	5
1769	nice app. in bangalore with very less cost we are using car	12
1770	its very help full to travelling	6
1771	5 star but would have been even better if they would show you your uber credits after a cancel	19
1772	i appreciate them getting to 34design barber shop 🌐 global computers business to turn the angels my higher power sends to me to turn them in to celebrities. on time thank you #uber	33
1773	so helpful in our daily lives.not too many words to express	11
1774	works most of the time .	6
1775	very nice and professional driver	5
1776	love the hospitality & safety & friendly	7
1777	my transportation make it easy by uber, thank you.	9
1778	verry usefull apps for travellers	5
1779	julian was a great driver, quick and knowledgeable about traffic in miami.	12
1780	my app isnt working im trying to a ride but cant	11
1781	sabaka malik ek hai .	5
1782	this app is awesome but the behavior of drivers are very poor they need to teach them some manners that how to talk with the client my experience with the driver's was pathetic	33
1783	fantastic service by all your drivers. thanks uber!	8
1784	thanks alot to uber app	5
1785	he was an excellent driver and very pleasant	8
1786	simply wonderful only glitch let the real time for waiting be reflected	12
1787	this time the driver was very professional.	7
1788	love uber it's always reliable when i need it.	9
1789	comfortable and safe,cab drivers are very decent.	7
1790	tell us what you're looking	5
1791	what a beautiful rides 🤗😍	5
1792	good, the driver is calm and respectful.	7
1793	i need to switch cities to drive in how do i do this	13
1794	easy and convinent to use	5
1795	very nice but service slow	5
1796	it's can tell.'s your where's at what's place into city's of south austin texas because's of my'my real's relationship with real's sexy'ss girlfriend ell,❤	24
1797	always good. drivers have been prompt and professional	8
1798	i love uber servis baik	5
1799	great thanks! good driving and cheaper than taxi!	8
1800	why did you leave the philippines? you are so much better than grab. why oh why? please come back. 😭😭👋	20
1801	app is good but most of the times drivers cancel ride after asking the destination.	15
1802	uber charges are less compare to ola. also i feel safe when my family is travelling along with uber.	19
1803	i love the loyalty 😍	5
1804	i need uber ride to pickup my granddaughter abigail kamara from lowell general hospital to 197 cumberland road lowell, ma	20
1805	very comfortable service. so nice	5
1806	every time i use this service i'm happy with the driver's the service and cost for what it's worth best ride app out there.	24
1807	usually driver don't take pickup they tell its to much long distance and said cencel the trip. uber charge me every time cencellation fee. improve your service. so bed service. uber need to improve. 😔😔😔	35
1808	this is my first experience catching uber and it was awesome.	11
1809	i was a great trip	5
1810	احسن ابليكيشا اتعمله معاه والكابتن بتعهم احسن معامله	8
1811	but my mobile restore after not open any account	9
1812	a solution to a major problem. it's just right.	9
1813	useful app trustworty and reliable drivers.	6
1814	the best uber person i even met	7
1815	amazing mi first trip i do for my self always i scare to the new technology and is amazing thanks sunny was my first driver	25
1816	uber app is a wonderful nd fantastic for me	9
1817	excellent. on time. polite. good car	6
1818	uber the best company in the world	7
1819	nice app but if any can cancel booking after 1-2 mins than why he/she will pay 40 rs.this feature is very very disappointed to our.plz remove this time of nusence😞	30
1820	it never disappoints at all 🙂	6
1821	i absolutely adore the driver ray she's fantastic	8
1822	1st time and my driver was excellent, very clean car and very good to talk with	16
1823	always on point and on time 🙏	7
1824	first timer. car was here within 2 minutes. very kind and professional. clean car with hand sanitizer available in seat back pocket.	22
1825	all drivers were on time andfriendly	6
1826	very happy with the service.	5
1827	what if we don't have money and we booked for some distance and shall pay next tym?	17
1828	my 6 kg 7 oh 7 ki in my u my kg tm my yn mmm m6 my 6h kg	20
1829	easy access n time saver service.	6
1830	prompt and decent, gentlemanly behaviour from driver.	7
1831	it is very useful app to journey	7
1832	sometimes drivers missued our bookings by starting the trip before reaching us	12
1833	this app is so good and nic to go anywhere nic app	12
1834	use full app. very lowest price pick up the place	10
1835	i am being charged for a ride that was asked to cancel by the driver and the second ride i booked was actually to cost 39rs but after reaching the destination it showed a toal of 77rs and know i am not able to use the app because of same problem.	51
1836	it's is very well through with this app to journey any we're	12
1837	the taxi came to my residential home quickly. i appreciated. thank	11
1838	both the driver i had were friendly and efficient.	9
1839	i was very happy to see such promt service and nice man	12
1840	i can't able to login in uber.	7
1841	this app is the best when caming from making transportation best. .i dont even wait super fast	17
1842	very good experiance with uber. thanks a lot to uber india team. love you so much	16
1843	smooth ride, friendly and courteous driver.	6
1844	easy to use app. love that it allows you to track the directions to avoid prolonged trips.	17
1845	nyc app. nyc service. loved it.! 💖	7
1846	a bit pricey but the convenience is amazing.	8
1847	was a very very nice driver and drove very well	10
1848	great job just need to tune down the prices a little.	11
1849	thank to uber.very economical rate and safe ride	8
1850	best service in nagpur citi auto ki lut se bacha liya uber ne door to door service bhi mili jo auto vale nahi dete bohot badiya uber thanks.👍👍👍	28
1851	fire 🔥🔥🔥! uber is like having wifi lol. i need it and as plus it's everywhere wifi lol. more fire 🔥🔥🔥.	21
1852	this app is excellent 😍😍😍	5
1853	using around the world.and everything working great!👍	7
1854	i am using this app since long i have only a map updation issue sometimes.	15
1855	very friendly driver nice an clean car	7
1856	very good aap and easily accessible	6
1857	in time service with good hospitality and respectful answer. caring women, children and old thank you	16
1858	signed up for uber one and couldn't find a way to cancel before being charged, von in customer service got it cancelled for me and refunded the charge! they should get a raise for sure!	35
1859	very nice personality. good driver.	5
1860	great driver. prompt service. thx uber!	6
1861	the quickest way of getting a taxi	7
1862	amazing service tru life save wen the weed shop is about to close and u have no ride	18
1863	i use uber everyday that i work very reliable	9
1864	ramone was great, very punctual and we enjoyed a nice conversation on the trip to the airport! thank you!	19
1865	love uber! drivers very friendly & always on time & best no long waiting time! love ya uber & drivers!🤗🌹🦋	20
1866	once the driver intentionally delayed arrival because he wasn't interested in my destination, after 30 minutes i had to cancel the trip and paid charges, weird	26
1867	have always had great drivers. all very polite, clean cars, and the best part great conversations	16
1868	nothing much i can say	5
1869	nice app really really useful	5
1870	it is showing rider is not moving so i cancelled for that it charged me 15rupees	16
1871	very good service and cheaper than others cab services.	9
1872	very comfortable company. and very good service	7
1873	easy hasslefree and fast available	5
1874	driver was very polite and professional. enjoyed the trip	9
1875	always a good experience cars are clean,drivers polite don't have to wait long	13
1876	great way to get around for reasonable prices. very fast response times! i use the app daily. thanks for your services!	21
1877	it's very good but i disagree with the cancellation fees you people are charging. it's a big fee, when you are not using the facility.	25
1878	soooo much easier then driving!	5
1879	matthew was at my initial destination within 5 minutes . he was friendly , and courteous on our trip .	20
1880	good service, really i love it	6
1881	awesome app better than a cab but mask sucks	9
1882	ride was on time. driver very friendly and polite. helped us with our bags as well.	16
1883	good app but sometimes it becomes very slow when i click on locations.	13
1884	fast pick up i very pleased	6
1885	great driver, very polite and respectful	6
1886	lov lov lov my uber	5
1887	thanks for giving this application	5
1888	smooth pick-up.courteous driver.timely drop-off ! pleasant experience all around.	9
1889	its very good service. but when i want a long distance destination. mostly every driver refuse to go. otherwise awesome service. 👍👍	22
1890	on time .very helpful drivers excellent service thanks	8
1891	this is better than rapido and ola apps 👍	9
1892	is good transport to use.	5
1893	uber helps me get to & from work	8
1894	its ok need to bring back the $5.00 ride once a month,permanently	12
1895	excellent driver and very welcoming to this new uber customer	10
1896	i was experienced to uber is very good an satisfactional	10
1897	the cheapest rides ever in my living location. and really satisfied with this app .	15
1898	thank you for allowing me to spend time with my family	11
1899	awesome but should give more discounts like earlier	8
1900	this app is wonderful i never ever seen app like this	11
1901	add app payment for payment eg google pay paytm	9
1902	the encryption of driver identify consuming time	7
1903	it's is an cool taxi	5
1904	convenient and fast. but is there a way to book an uber ride in advance?	15
1905	easy and best driver and clean car. thank you.	9
1906	rides are available in my area and no more that 10 to 15 minutes away. reasonable pricing. pleasant drivers	19
1907	i can't use this app now,,showing update mobile number.what to do?	11
1908	wonderful! our drivers was super nice , car was very clean! we were impressed!	14
1909	so cool and i know im safe by riding on this uber .	13
1910	i very like it nice app	6
1911	drivers in coimbatore charge 40/- extra especially auto drivers.bad experience.	10
1912	for my 1st experience it was great i felt safe	10
1913	so far the rides & drivers have been great. it's nice to know i have a reservation that i can trust.	21
1914	that it help us ;😎	5
1915	great! friendly! easy to use.	5
1916	i never used uber ,today i sued the service and had a positive experience and will continue to use this service when i need. keep up the good work 👍	30
1917	it is an amazing app for our day to day life. and let doesn't charges much also. simply wow.	19
1918	we have used uber 4 times and every time the driver. was friendly and they were always there when they said they would arrive.	24
1919	interesting especially the dispatch rider	5
1920	the best ride ever. thank you an i felt safe!	10
1921	good service can this help nis	6
1922	uber is great! i really love the way it works, better than any other cab services, the rates are more than reasonable. lots of love to uber❤	27
1923	texts at every stage so we knew where the driver was. easy to use app. didn't accept cash although i wanted to pay via cash.driver on time, kept us informed and got to airport quickly. first time user, but will use again.	42
1924	the ride was one of the best! ricardo is a really good person and very easy to talk with! hopefully all uber drivers are like ricardo!	26
1925	good app but problem in auto uber only	8
1926	good experience i'm happy 😊	5
1927	slogan tell us all the things life comfortable now when you came	12
1928	great guy, real respectful, helpful and professional	7
1929	this is an awesome app in the chennai for the cab.	11
1930	interesting and safe driver. clean and comfortable ride. ibrahim is the best!	12
1931	uber is very easy to use	6
1932	very good app easy to use also very convenient	9
1933	this app is incredible. this service is tremendous helpful.	9
1934	good app, specially very useful in rainy season	8
1935	best app low cost comfortable cars professional drivers	8
1936	exceptional service and prices driver's are courteous and doing their part in this pandemic	14
1937	uber is the best safe ride to go home or anywhere. i love it!	14
1938	our driver is really good person,even my kids said so.keep it up .is good to be good.	17
1939	it my new job and i love it	8
1940	i cannot avail my uber voucher as the voucher option is not shown in d payments section of app	19
1941	so far so good . i've requested 2 or 3 rides now through the app and have not had a problem . all my drivers have been very nice friendly and efficient. the only thing i have not done yet is request a ride for me and my husband also using his mobility scooter. still not sure how to do that. but now there is also an uber phone number i can call so when i have to do this i'll probably have to talk to them first to find out how to order a car that can hold his	100
1942	hi i'm driver of uber	5
1943	excellent services, kindly just keep the bike services all day times please, especially from baner to dhayari dsk, or vadagoaon sheri to dhayari. or else bike service in the night time as well. thank you so much team uber. lovely services all the time. 101% top	46
1944	is a good fever for people	6
1945	the best. great conversation also.	5
1946	johnny was polite, professional and sincere about providing excellent service.	10
1947	economic , fast, courteous, consistent for many years. better customer service. nice interactions. helpful even for late night and early morning journeys. nice to have uber nowadays.	27
1948	introduceti codul tpdu2ue pentru a beneficia de o cursa gratuita!	10
1949	very convenient and comfortable to use	6
1950	i filling joy for this app	6
1951	a great invention of our times.	6
1952	price less compare to other	5
1953	this app is great. no cash needed. i use it all the time. cheaper car service. the only thing i don't like the app doesn't tell me the colour of the car that's picking me up.	36
1954	low price is goooodddd that why i love it	9
1955	at nites it seems harder because around 3 in the morning they pick and choose and you will have a hard day geting one. sometimes you better off buying a car and not dealing with the headaches .	38
1956	excellent timing. safe, fast, and friendly!	6
1957	very friendly and genuine driver	5
1958	excellent ride. driver was nice.	5
1959	there is no long wait time and the uber drivers are always on time.	14
1960	not sure why but usually ube is here with in 7 mins tonight it really said 40 min!	18
1961	its too helpful and easy for me.	7
1962	thesse drivers are very good and useful.thank you mr.shankar mohammed you are beloved persone	14
1963	its always worked exactly as it should.	7
1964	new thinking to help the people	6
1965	fast, effective, reliable, will use again	6
1966	mannn whoever created this god bless you ❤️	8
1967	makes for an easy and quick ride. great service, beats taxis ride and equipment.	14
1968	great experience so far on every ride	7
1969	super fast pickup i'm very impressed	6
1970	it's a great app and good way for transportation	9
1971	very knowledgeable. informed us of things we didnt know. made the drive worthwhile.	13
1972	very friendly nice too talk too	6
1973	watch out, here i come	5
1974	i have had great experience with uber	7
1975	prompt and courteous people some drivers drive a little aggressive never had a bad ride	15
1976	very good n wonderful app i jst love it to use kidhar bhi jao uber udhar aa he jata h wooooooo thank u uber	24
1977	easy. get the comfort ride.	5
1978	i am haapy use this trawelling the arrive points	9
1979	better in every way i love how accurate their location tracking is	12
1980	fast response nd real nd legit trust worthy ,love uber for life dat wat i wil b using ooo🥰🥰	19
1981	no more dependency upon local cabs.with uber, travelling has become hassle free and cheap😉	14
1982	best sike this is the wrong sentence	7
1983	very good ride & driver is nice guy, full marks to uber👍	12
1984	my driver is the best, i enjoyed my ride he is a patient person, despite the traffic he didn't increase the ride	22
1985	the driver was very nice and polite	7
1986	comfortable ride with a very professional driver	7
1987	very convenient. this is the best that has ever happened to the world.	13
1988	pocket friendly polite drivers takes complaint seriously	7
1989	much improved and ju a y about perfect	8
1990	when its cold outside and i have to go school the next day. right on time	16
1991	james at dfw was fabulous, got me to the ritz-carlton as fast as he could safely!	16
1992	such a nice and corteous driver! two thumbs up!	9
1993	best app with cheaper rates	5
1994	absolutely loved our first uber drive!	6
1995	not bad still helps others but some drivers cheat for increasing their trips by telling wrong location is booked by you	21
1996	excellent service .but too high rates.	6
1997	app is great. uber here should exert more effort in checking the cars being registered to them. a lot of the cars are below minimum standards in terms of cleanliness and comfort.	32
1998	great to have this option	5
1999	uber is and will always b d best public transport eva uber is going places oh yeah	17
2000	they need to update their map	6
2001	exelente viaje me fue con miguel 100% recomendable :):):)	9
2002	app stopped working and would get stuck on blank page with "around you" at the top. tried deleting/reinstalling the app.	20	1.0
2003	everything is running smoothly and no issues	7	5.0
2004	i hate this app so much . so many issues and they won't let me delete my accounts.	18	1.0
2005	i liked this app. but it has not accepting any of my cards. which is weird because it worked before! and when i emailed about the issue, they said it doesnt accept the card i have. how are they going to accept it 4 days ago and not now? makes no sense!	52	1.0
2006	account was hacked and lack of actual person to talk to for customer service is highly troubling. im format of resolution is orovided scrioted replies and not answering any questions. allows for upload of screenshots which they chiose to not view. the account information is not correct ansd why im providing screenshots. will delete app and only use lyft going forward. be aware with uber.too many orivacy cincerns for me now. *update - they deleted the second users email address that was linked	83	3.0
2007	today i.e. on 03 april, 2023 i travelled by uber taxi whose driver was mr. prakash. after getting down at virar i came to know that i forgot my mobile phone in the car. i dialled the number from another phone and prakash immediately responded that he has stopped his car. he requested me to come to his car's location and collect the phone. i collected the phone from prakash. thank you prakash and thank you uber for your business ethics and integrity.	83	5.0
2008	i've been using uber for many years,but never faced any serious issue untill recently in a trip which is paid but in the uber account it's showing unpaid. i have the payment receipt too for that trip. i've been trying to contact uber but unable to get in touch with a real person on the other side. the uber help is ai run and my issue does not match with the given option , what am i supposed to do? never expected this from uber. i will be waiting for response from uber.	93	1.0
2009	every trip was nice.but my last ride was ridiculous. i choose the online payment method but driver ask me to give cash or some extra money otherwise i was not going.i m getting too late . so i gave hime cash 200. now app will continue show to clear due payment 😡😡😡why i paid double pls clear my issue otherwise i delete this app.very disappointed ☹️☹️	66	1.0
2010	the app won't let me download it	7	1.0
2011	login issue when am clicking on term and conditions colum they can put me back on first page where we can enter again mobile no. am frestrated with this waste of time	32	1.0
2012	worst thing is no call support or anything has been provided in app. only stuck with some limited options which didn't help either. now whom i supposed to contact if rider refuses to pick me and to cancel the ride too. please provide customer support details atleast so one can deal with their problem.	54	2.0
2013	i am using the app for year, now driver booked the auto then show directly drop off time and i cannot track auto details and location. because of these i need to cancel the auto. ones i tried to not cancel the auto after few searches the app tries to find the driver but in starting of searching that time only driver accepted my request, i don't no what is the glitch happing. if there was permission to upload the screen shot then i upload the photos with proof.	89	4.0
2014	unsatisfied with service and payment because i haven't traveled last trip but ppl may expect me to pay money thou i'm ready to pay but payment is not accepted i hate uber app plz i recommend you to not download this idiot app	43	1.0
2015	app is not working. it crashed	6	1.0
2016	error in booking ride every time.when contacted uber through com. they are unable to resolve my issue. pathetic customer care sevice	21	1.0
2017	i hate this app. not working from 10 days and worst customer care service. no one is resolving. one of my uber account is disabled. and there unable to provide any reason and the other account. it says error processing your request. i tried to open another account. it is not even registring. the worst customer care service i have seen in my life is uber. 1 don't want to give even that 1 star to u. but it is the minimum. can't help😠😠😠	84	1.0
2018	does not allow more than one stop to be added on huawei p20	13	2.0
2019	unable to choose non-cash modes of payment .customer support is saying this is known issue and will be fixed but still it is not working for me	27	1.0
2020	bad app needs more upgrade	5	1.0
2021	of late repeatedly i am experiencing awful experiences with uber. one of the earlier issue with driver reporting lack for fuel for completing the trip. he left me not even midway after wasting more than an hour of mine. in the end from the new location i had to pay higher amount for reaching my destination. this was a case of loss of money as well as waste of enough time for me. as if this was not enough, i ended up facing a new issue today with the driver requesting me to cancel the trip after waiting for about 10 mins since he would be required to pay toll to reach me. subsequently i had to cancel the trip and ended with monetary loss due to cancellation. as if this was not a bad experience already i booked a new cab moments after with a fare difference in excess of rs. 100/-. all these experiences are pointing out to me that probably uber is not the same anymore which it was from the time i have been using it. and the most amazing part is that. such a big service provider doesn't have a dedicated support system via email nor telephonic! definitely i would not be looking forward to use uber services again. thanking you till now. probably my last ride today.	223	1.0
2022	took a while to download the update but noticed nothing new.	11	4.0
2023	i'm trying to download the app. it's been 15min and still not downloading. i have four bar so no problem there. it's the stupid app. guess i'm calling a taxi. thank god taxi's are still around.	36	1.0
2024	the only problem with uber is the cancellation fee. sometimes the drivers just ignore my messages/calls after i tell them where i'm going. or telling me that's too far for them, but it's like after i've spent 10minutes waiting for them. so i had to cancel. and get charged. and after i submitted the report, i still got charged anyway. please fix the policy. thanks	65	3.0
2025	i change my handset i ph to android now am unable to use uber. he is showing some error acess denied. kindly do something	24	1.0
2026	this is the worst app i have ever seen. ola is much better than this. i have booked uber shuttle 2 times for morning 8.20am but after booking it showed as failed at 6 am. where should i go now. no customer care no help service.	46	1.0
2027	fix uber driver app now!	5	1.0
2028	i have made several attempts to ring you to no avail. your map system has been having issues for over a week now. it keeps picking the wrong routes for navigation kindly but urgently sort out	36	1.0
2029	needs to introduce a wallet system or else the driver should have change on him at all times.	18	4.0
2030	it doesnt even ewant to install on my tab have to redownload and waste data	15	1.0
2031	i would ride one time but money deducted 4 times through my debit card. i complained many times but still my issue has not been solved (i.e.,my money has still not been refunded). he always assures me that he will refund my money but never does please look into my issue and solve it as soon as possible very disappointed at such a disgusting service regards	66	2.0
2032	too high file size, pesky notifications, slow connecting, driver issues, high fares,	12	1.0
2033	price overcharged so much just when the need is more. didnt expect such a price hike. stop taking advantage when there's issues with local transport.	25	1.0
2034	uber using my personal number to spam me with text messages, forcing to reply stop, that keeps happening few times a day. fed up with it and have to change my number. screw you uber.	35	1.0
2035	i have decided to stop using uber. i am living toronto and witnessing the price is increased higher and higher unreasonably. the distance from home to work is just around 4km and normally fluctuated between cad15 - 25 in the morning. but started in april, it changed between $35-51 per ride, extremely unacceptable for a short ride. bye bye uber, you fail now.	63	1.0
2036	i live in johannesburg south africa and i must say that uber is great now. it used to be awful when i first started. i could not use cash payment for my trips. i had to delete my account and do a new one to use cash. the uber support was just not able to resolve my issue. i had sent screen prints and explanations showing the technical glitch that needed to be sorted but there was just nobody to help me. uber can improve the app by making it able to change payment after request from cash to card.	100	4.0
2037	the app always missing the side menu options, the menu is always blank	13	3.0
2038	very helpful, and satisfying. thank-you for such helpfulness. and thorough descriptions and examples for use and functionabilty, great team efforts, and support through functionability and smooth useage, and applications useability, and never endinging functioning techniques and samples and all the time keeping my personal choices and needs a top priority. god bless you all, could have never gotten the program set up for my personal choices and needs, all on my own, never this smoothly and easy.	77	4.0
2039	reliable and quick service. only wish wish drivers would park in the driveway and stop waiting on the road blocking traffic and some drivers are really not good at it. only reason i won't give a 5. great overall though 👌	41	4.0
2040	kindly change your method of resolving any issue. surge charges are increasing day by day.	15	1.0
2041	4 star for the service, but i hold one star bavk because of one simple thing. there is a bug in the system which needs to be fixed. i am asked to verify my email address but whenever i type that out, it shows that "email already exists", means i have to use another email. but my google account is connected with the uber, so how does my gmail remains unverified. please do take that into consideration.	77	4.0
2042	uber used to be great but now they are horrendous. they are overpriced and charge ridiculous things to your credit card. i've made the switch to lyft and i am so happy! lyft customer service is excellent and way faster at responding. the drivers are far superior! i have no hidden fees! uber is so yesterday. maybe uber should stop ripping their customers off. bye bye rip off uber!	69	1.0
2043	i can't give review to those drivers, who cancel my trips after too much of wait, actually driver want to cancel trip by customer side. those who is not accepting digital money. cant rewiew those driver who is cancelling the trip by knowing drop location. these are the main issue metion these in your app. all waste option are there in help page.	63	1.0
2044	i was linked my cc cards to pay for a trip. but issue is i can not pay the trip fare after complete a trip. its asked me to pay while try to create new trip which falling user experience and its too odd and its delay if want to quiz book. team need to add options on my trip section to pay outstanding.	64	2.0
2045	the app itself is awesome lack of drivers not so much. not sure what needs to change but you need to do something quick because there is huge lack of drivers in our busy tourist town	36	1.0
2046	i have using uber since long but till now there is not even a single trip where i did not face an issue to report but the help mechanism of this app is even more worst that you can never get your issue resolved. no call support is the worst thing this app has. m just done with this app. due to urgency i had to take this services always but now i'll just shift to other apps like ola. terrible experience.	82	1.0
2047	always i am getting error while i am booking the cab, the app is not good	16	2.0
2048	the issues/problems with trips are always resolved quickly. thank you	10	5.0
2049	iv bn trying to download this uber app for a week now,nd wen the download is almost done,it just cuts,is dis app fake or wat	25	1.0
2050	today was the 1st day i tried to use it uver in vancouver. it charged me $32 bucks. for a normal cab ride would of only $20. the app placed me 10min away. where i actually was. it orginally said it was $15 bucks. i will be deleting this app. if they dont fix it. warn everyone else. to not using this app. i phone the guy to find out why he hasnt got me. it took me over 20 min to resolve this problem. to get him to pick me up. ill have to use lyft	97	1.0
2051	it crashed sometimes and made me push cancel button unintentionally 😭 and also the fares getting higher right now. but, i have to admit, uber has the best service.	29	3.0
2052	paytm balance is not reflecting in the application. please fix this and i will give 5 stars.	17	1.0
2053	whats the point. there is no customer contact here! if u have an issue with the travel or the driver. u just cannot report. i reported on their app but got no call back. what if there was a serious emergency? thumbs down to uber	45	1.0
2054	worst app made in the history. seriously cant even login, always have issue with payment.	15	1.0
2055	this is perhaps the worst experience i've ever had with a company. my account hasn't been functional for i don't know how long and i have never received a response in how to get this fixed. this company doesn't even have a contact number for when emailing doesn't get a response. i can't wait for the day that uber becomes obsolete. particularly because i would have used the food option a lot in my case. but with this experience i don't know that i'm ever going to to consider using them. can't wait for another company to beat them out of the food delivery service. and i can say with certainty that i'll be telling about my experience everywhere and on any site i can at this point. someone else needs to get ahead of uber in food delivery service and the like and bring back some quality customer service.	150	1.0
2056	why cant i add stops?	5	5.0
2057	easy to use. add stops. choices of ride. safety info. always serves me well.	14	5.0
2058	ignore the comments below the app has never failed me	10	5.0
2059	worst experience ihv ever had.12:35 pm - 12:50pm scheduled a ride to bamunimaidan industrial estate with split fare.the driver had his damn mobile switched off!.after waiting till 1:05pm some absurd way my cab got changed to some other driver !with the arrival time shoiwing 4 mimutes, i gave him a call to get a reply that he's 30min away! well uber .like a fool i have tried again to get a personal ride ! now after waiting till 1:40pm, the driver cancels my ride and i have a deduction of rs 50 from my acoount! so what do you have to say about this huh?! ur service is poor, ur fare rates are absurd, u have no control over your cabbies.just stop this nonsense	124	5.0
2060	i was a loyal customer of uber for 4-5 years, that ends today. yesterday i used the uber app to request that my driver to made a stop before my destination. i asked him more than once if he had understood this and he said yes. he then still drove to the destination without making the stop and i was charged extra for him going completely the wrong way. i complained and uber will not give me a refund of any sort because this "isnt in their policy". support other firms that value customers.	94	1.0
2061	nice app but takes time when installing it after downloading.	10	5.0
2062	latest update has some issue, it says update the app while it is already updated. reinstalled the app, cleared the catch bit still same problem.	25	1.0
2063	ye uber aur uber ke driver chor hain bhai paytm se paise mat pay karna koi warna ye cash bhi le lete hain aur baad me aapke wallet m ghus ke paise bhi nikal lete hain pata nahi kya rule h inka par ye aapke paise aapko bina jaane nikal sakte hain they are cheater's uber is a froad company. so don't use uber please if anyone is using please stop using uber	73	1.0
2064	your new app version is very slow i can't understand why the app was could not open after download the app	21	1.0
2065	so lately i’ve been experiencing complications with the uber app. for example i will request for two destinations, but for some reason when i am finalizing the destination it shows it instead rerouting to the last destination skipping the first. although this has happened several times i still was able to get dropped off to the first destination, and my guest was able to get drop off to the second destination. this was not the case tonight. instead i ended up being skipped and rerouted to the last destination. lucky enough might uber driver was kind enough to still take me home, but he literally had to cancel a request for a pick up. uber literally needs to fix this problem because now it has finally become clear that this can’t continue on becoming a problem unless they either run an update or check on their app as soon as possible. sorry, but uber gets only one star. but that uber driver, who’s name is amit, gets 10 stars for being understanding and kind.	174	1.0
2066	they said i wasn't wearing a mask. whoever shared that feedback is an absolute liar, i was definitely wearing a face mask, i wore it even before the ride starred and through out the whole ride. this is infuriating. please ask the driver for any evidence that i wasn't wearing the mask. how could you take action on a customer without any evidence. unbelievable. i request whoever reads this review, please investigate this issue. if you have any evidence, please send it to me. thanks and regards	87	1.0
2067	i was forced to pay $5 for cancelling a ride because the uber driver drove past me and didn't even stop and wait. i was outside and the driver drove right down the street while i tried to go after him and communicate via the app then he turned the corner. terrible service and i demand a refund there is no reason i should be charged for a driver that doesn't know how to pick up the client before they drive off.	82	5.0
2068	both this and lyft are suddenly unable to find me a ride when i need one the most. absolutely terrible. you get a good review when your app is fixed. and don't talk to me about covid either because this started this week. lyft got the same review. get your act together. edit 01/03/2021: and i'm late to work again because of these apps. i'm uninstalling them. maybe i'll give you guys a chance. in a year.	77	1.0
2069	i have downloaded the app about three times and still there is no cash payment option except visa card why?	20	2.0
2070	in my uber app, auto option is unavailable. kindly resolve the issue	12	1.0
2071	i dont like that it takes your money before or if you even get a ride. also "cancellation fee" not well thought through. my driver stopped on the map for some time. i assumed it was a red traffic light. 10 minutes go past and he's still around the corner. i ring my driver to ask where he is, and i can hear the inside of a restaurant. he says "1 minute" and hangs up. i try to cancel but i'm the one that has to pay a fee if do? 8 minutes later (so 18 mins waiting in total) he cancels the trip.	104	1.0
2072	worst app when we book a cab the ride will automatically got cancelled after that we book another the cancel charges also added more prize need to fix this issue worst experience ever seen	34	1.0
2073	the uber app is so broken. it won't take any of my payment options and crashes.	16	1.0
2074	nice service.needs some discounts for intercity service.like nearest location of dhaka.as-tongi,college gate,kaliganj.etc	12	5.0
2075	uber experience is changing from bad to worse. the drivers should be oriented and strictly instructed that they cannot cancel rides, that too without informing the rider, according to whims and wishes. there needs to be a trust built up over time that people book uber when they have to go to office or when it's absolutely required. they ask the destination and can cancel because it's "too far away". why the hell do you require to book a ride if it's not far away? worse orientation and cs.	89	2.0
2076	u guys charges extra money from customers due to some taxy drivers strike instead of counseling them to go back to work. you are taking the advantage of passengers in urgent needs. very sad. you know karma? it will hit you back. u will see one day.	47	4.0
2077	worst ever experience. not able to add new payment method. app freezes everytime.	13	1.0
2078	useless. many attempts to log in failed	7	1.0
2079	good.but worst at emergency travels.the app always loads and stops suddenly. frustrating!	12	1.0
2080	awful horrible company, refuses to fix their own problems and has undertrained staff on the only actual phone number, they hung up on me twice, were rude and didnt care for my safety, at all. im going to lyft update: instead of helping they suspended my uber account and completely ignored anything i said after that, so if you have an issue, keep it to yourself.😕	66	1.0
2081	very worst experience i have got in bangalore every uber driver especially auto driver robbing the customer.and uber didn't give any refund for your issue.i am using this application for last 4 years it was very good experience with uber but now in bangalore everything is opposite. must have to think customers service and customers money and time.	58	1.0
2082	much better pricing than lyft ($113 lyft, $36 uber, glitch?, other people at ride share area said sands thing) , driver was fantastic!	23	5.0
2083	junk app, doesn't allow me to fix my mistake and pay my outstanding balance.	14	1.0
2084	like others have said, uber has been going downhill recently, it is taking longer to confirm a ride in the last few months than i've ever known. i still have the app, but am more frequently using competitors who don't have this issue	43	3.0
2085	after i login and sended me the code, it gets blank. i couldn't order an uber because of this.	19	1.0
2086	too much big file not able to download n mobile phone hang due to this app	16	1.0
2087	sometimes it works properly, sometimes it doesn't. no support for the issues, i wrote them 3 days in a row and no reply at all.	25	3.0
2088	i like app and fecility. but there is an issue with otp pop up message. i got received otp once i swiped out no where can get otp. please provide option to resend otp to provide driver.	37	5.0
2089	casey was very professional and needs more recognition thank u	10	5.0
2090	hard to report errors. drivers exploit loop holes in their system impacting customers.	13	1.0
2091	very poor service mai ny 12 jan ko uber ky through saman bajhwaya tha rider ny saman deliver nahi kai pura mai ny usi wqt uber help py text kia mujy reply aya wait we will resolve your issue aj 11 march ho gao hai mery say kisi ny koi contact nahi kia or ab help center waly reply b nahi dy rahy poor poor service	66	1.0
2092	the uber app sucks half the time it's broken and it gives me false information	15	1.0
2093	such irritation app for shuttle. it doesn't let you track the bus. keeps taking back to bus stop. i have to keep scrolling to see bus but again takes me back to stop	33	1.0
2094	it wont allow me to upload my files right.	9	1.0
2095	i have a very good experience from the app. the app work ahead to keep up with its customer satisfaction. the rides are comfortable. the pricing system is reasonable and transparent. the company also takes a good care of you and any issue whether at time of travel or later is addressed at the earliest.	55	5.0
2096	this company is robbing people don't download they take your money and give you the run around	17	1.0
2097	very difficult to download ,needs so much verification. i m booking a taxi not property	15	1.0
2098	in kolkata uber drivers are so unprofessional drivers having 4.7 or even more rating always cancel trip and they refuse for trip and uber charged us. requesting is not completing and crashes also it takes long time to load.	39	1.0
2099	app not selecting location just loading.	6	1.0
2100	the worst support system that i had ever come across. it's waste of time rising tickets. people don't understand the issue and what ever evidence screenshots we provide they say it's not valid and closes the ticket without resolving the issue .	42	1.0
2101	very disappointed by the services.i was stuck in rain and 3-4 times drivers cancelled the ride.but when i was going to cancel they were going to charge some prices .it is injustice .	33	1.0
2102	receipt pdf just will not print. please fix this. each time i try it prints a blank page.	18	1.0
2103	always fear of about hearing of drivers but not experience till hence good behaviour drivers only issue that some rough driving show during travel and talking on cell phone while drive cab or auto otherwise is good behaviour	38	3.0
2104	uber support can bring up your card details but not app errors. amazing. most useless support of a listed company i've ever experienced. this is why we can't have nice things.	31	1.0
2105	whenever i try to book a ride it always shows an error that your ride can't be processed.	18	2.0
2106	how can uber be so easy to use to get a ride, but so terrible to use to get food delivered? i received a promotion in my email and clicked on it to open the app and order dinner. there was even a banner on screen as i searched for the restaurant, telling me the promotion would be applied at checkout. found a restaurant, ordered, then saw a banner from my credit card company for a pending charge for the full amount. i hit the help button in the uber app to check what the issue was, and it said to wait for the order to be completed, and that the receipt would reflect the discount. it turns out this particular restaurant did not participate in the promotion, and once completed, nothing could be done about the charge. i contacted uber about this, and they tried repeatedly to pass the blame to the restaurant. the restaurant did their job perfectly- my complaint is about how opaque the process of applying a discount is in the app. it’s way easier to order from grubhub. save yourself the frustration and use their service instead. uber clearly doesn’t care about user experience or customer service.	202	1.0
2107	charged additional fee for lost item i left with a driver. i thought the driver was an honest guy but he tipped himself $12. uber then charged me $15 for my lost item. i checked my email and uber charged me an additional $22.09. i spoke to customer service and they did nothing to reimburse or refund me. i've used uber for years and this is the first time i ever had an issue. it's unfortunate they are loosing customers with these overly high prices.	85	1.0
2108	this update is really 3rd grade. i don't like your app graphic interface. it's to complicated. you're old ainterface is very good. past 3 year i use uber cabs service. but at this time your app update is really very very bad plz go back your previous version 3.139.5. this version interface is very good and easy to use. it's request to u please provide your previous application interface. i hope you understand your customer needs.	76	1.0
2109	the new update is messed up! lost both personal and business accounts. i keep getting an error that i can't connect to the server.	24	1.0
2110	the app itself is decent enough. the services are quite all right. maps embedded in the app can be made a bit more friendly. they shouldn't be operating in a place where they can't provide their services to the absolute maximum of their potential. uber should be implementing solutions to fix "no cabs available" or cabs that are 20 mins away. there are plenty hoaxes running by drivers too	69	3.0
2111	uber, i have a problem regarding the cancellation fees that i had to pay. the driver cancel my request! then i have to pay rm5 ! i had already reported, then uber gave me rm5 credits but when i want to request for another ride, it stuck! pls fix this as soon as possible.	54	1.0
2112	random extra charges to my account like i was charged twice for the same trip, as a student this is very frustrating. i sent three complaints/refund requests for the extra charges and still haven't heard anything back from customer support. meanwhile, i had a different issue with uber eats, they responded after one request. still waiting for a response on my refund for a trip that i was charged twice for. not happy.	73	1.0
2113	dear uber, stop troubling me by hiding my drop location to your cab drivers before they accept trip request. try to maintain transparency with both the parties. let them decide whether to accept or pass my trip request.	38	1.0
2114	i select the trip locations that's pickup and drop but the cab/auto driver doesn't get the drop location and the problem starts. the application has problem or the drivers have problem but uber are not trend to solve the issue. very problem customer support 🙄.	45	1.0
2115	pathetic!.i hired a trip for 68 rupees,but then the driver said "your drop location isn't visible for me".but it is visible in my device and it worked quite normal and he charged 100 rupees for us.fix the bugs please	39	1.0
2116	uber is asking me to update my phone number and when i enter the number, says already exists and can't be transfered to someone else. it exists because it's mine! i was using it! i signed out and can't signe in again. and there is no customer service number to call and solve the issue! editing the review: i emailed uber on the same day, and after about an hour they replied back, and solved my issue. but i missed my plan anyway! it would be nice to have a faster way to solve issues.	95	4.0
2117	app getting to heavy day by day please fix it	10	1.0
2118	i loved the operation of this app. easy to use, no problems. until i tried to pay for my ride. the app recognized i had android pay (now google pay) but it won't pay my ride fare. fix it, uber, and my rating will increase. there's no problem with my card, i just suspect your app doesn't know how to use the new version of google pay.	67	2.0
2119	booked from zaitoon hotel and asked to stop at zaitoon, he said my drop is in ea mall so cross the road and come appointment mall, when i reached ea, he said now i have come apposite side, you again crosse the road and come at zaitoon, some how managed to cross and sat in your uber cab, but mid way cab broke down i had lot of hardships i request you to please give contract after checking properly , car and driver, expecting your response, thanks	87	1.0
2120	wow! 4 updates later and you still haven't fixed the gift card issue.	13	1.0
2121	app needs to be restored sometimes	6	4.0
2122	old cars and cars with technical issues on comfort trips, such as the first generation prius, etc., the same cars that come on regular trips	25	1.0
2123	i have tried to contact your support team by mail several times. i am failed to understand why i am not able to login into my account. it seems that uber do not cares about there revenue. i am trying to login into my account from last year but each time it says my account is blocked. will you give me the justification why did you block my account? the government of india should ban this type of cab service in india.they really have very bad customer service and there is no any phone number exist where anyone can contact to get any help.only point of contact is email where they never respond. they are good for nothing. i am a happy ola user.	124	1.0
2124	never had an issue. .always add the experience i would expect in foreign area. thank you	16	5.0
2125	needs to work on his customer service.he didnt want to drive 300 feet to get me instead made me walk with all of my luggage to him.i was very upset.	30	1.0
2126	yet another problem. my card was charged twice. yesterday when the trip ended and today at 0556 hours. give me my money back or i will procede through legal means, tired of this issues with this platform	37	1.0
2127	it used work, not anymore. fares are higher and routes are inconveniently chosen. it doesn't work in são paulo, so it's useless for me	24	1.0
2128	i've used uber for years as a rider and have only had the best experiences. as i driver however, i'm having the most difficult time getting paid. uber keeps telling me that the money was deposited into an account, but i've sent them bank statements and photos to show that my bank account has a different number and i didnt receive the money. hopefully this issue will be resolved soon.	70	2.0
2129	the simultaneous updating of the application is helpful and meets the needs of the customers.	15	5.0
2130	the driver always cancels the trip. they accept the trip and then cancels which is a waste of time for us specially during nights. how can it be safe for women? also when i gave 1star as rating for the application, the uber app shows server issue and asking us to rate again. very very bad experience. ola is much much better than uber. highly disappointed.	66	1.0
2131	instructions for food delivery option (i.e connect/package) are not exact with the app experience. also my request failed a number of times with no explaination. finally after 5 times it worked.	31	3.0
2132	what the hell is this.why does it's price increase after every ride? i noticed it times.plz fix this problem.	19	4.0
2133	it's probably the fifth time i've downloaded app to find out the price of a journey only for it to not be possible, continuously come up with an error or be more expensive than the taxi quote. hopefully i won't be stupid enough to download a sixth time.	48	2.0
2134	bzc my payment issue not clear	6	1.0
2135	upar use karte hue mujhe kafi time ho gaya per meri har right panel jyada charge laga kar dete hain matlab jitna amount aata hai usse thoda jyada ho to make payment karna padta hai uber ride wale bhi ride cancel kar dete hai tu bhi mere ko recharge karna padta hai please aap is tissue ko meri theek kijiye har bar mere ko ride mein jyada paise dene padte ride wala cancel karta hai to uske paise bhi dene padte dusri light mein	84	1.0
2136	your app ia slow to update on vehicle tracking(nope, not an issue with my phone or gps) plus it misses out on functionality with reporting a reckless driver.	28	1.0
2137	there is no way to contact support team, some of the uber bike drivers are not updating the payment status even though payment is done through upi/cash, there is no way to give complaint on this issue.	37	1.0
2138	first, there is no way to contact uber for immediate assistance. apparently the drivers don’t have constant communication with this company either. i had 3 stops to make, which was able to make a request for. the driver arrived on time, but was rude before i even got in the car plus was a crazy driver and he almost crashed into parked cars trying to pull over and arguing with me. long story short, the app only showed him 2 destinations and when i realized it and let him know he was even more rude and told me to change my destination in the app and that he was following my request. while trying to explain to him, he argued back, kept driving crazy. i cancelled my ride and ended up walking 30 minutes to my house. i still cannot find a contact number to get a refund for my cancellation fee or rate his service.	156	1.0
2139	error messages quite literally everytime i request a ride - so intensely buggy and unreliable!	15	1.0
2140	good service, but poor implementation for a country like india, where drivers will play rogue, cancel for no reason and be rude to the extent of harassment. i have had more than a few instances of drivers not showing up, using expletives, and even trying to cheat you by falsifying trips. despite feedback raised with uber, i can't see the situation improving. the company needs to understand that both drivers and riders are their customers.	75	2.0
2141	its so irritating. i was in a hurry to go office but i was not able to book a cab . showing error again and again . disgusting.	28	1.0
2142	rating 1 star due to my last ride, as he had changed the root from toal bridge as showing his car black listed and then had taken 20 minutes stopage at gas filling station. after completing my last ride, driver charged me extra fare. i warn him for all, that i will complaint in uber, he repplies me that ubsr can not do anything. he replyied me rase complain where i can! that was shocking for me. i am complaint this online. and waiting for that ! can realy uber not do anything agained him.	95	1.0
2143	i had worst experience about this app. most of the time drive cancles the trip. if we have to reach on time or want to catch a train or flight than its not helpfull for uhhh. also there is no options for complaints about our issues. there is also no replies or support from uber customer care. i dont suggest this app to anyone. very disaapointing frequent cancellation in our urgency.	71	1.0
2144	whenever i am opening uber food message showing that oops something went wrong. unknown error.	15	2.0
2145	in general works fine, although there are quite often glitches. there is no option to mention for how many people (and possibly what kind of luggage) the reservation would be.	30	3.0
2146	you all really need to fix the gps routing. it's not like you all dont have money.	17	4.0
2147	ride issues. have been waiting for the uber driver for more than 20 mins i canceled and they still charged me a fee. i ordered another one and same thing waited an hour for a ride 2 cancellation fees. this happens at least a couple times a month definitely happier with lyft	52	1.0
2148	app is very good, but the biggest problem is login issue. i can't login my account again, the app keeps closing down continuously. and sometimes it says that your account is disabled.	32	4.0
2149	it's not cool to spy on your users. ios is having the spying removed, but not android? and then you guys spied on lyft customers and drivers too. for shame. will never use/download again and i will be letting my friends and family know how bad you guys are.	49	1.0
2150	trouble with loading rates and giving out incorrect pick up locations	11	1.0
2151	great app. uber needs to upgrade the map to direct their drivers to the front of my building. your map currently directs drivers to the back of my building	29	4.0
2152	app doesn't reflect problems with drivers, that try to add a extra trip, for a 3 minute stop, on the way. some want to charge for a whole nother trip, and there's no way to complain, or phone number to call. another, are no pickups, because the driver cancels trips, no more than 1 minute away from destination, which you get another driver, do you have to pay a no pickup fee. what's up with extra stop? why do you confirm first? backwards! get voice ai, like everyone else! cancling trips too	92	2.0
2153	most drivers are professional and friendly all cars are safe and clean, the app is disappointing seeing that it takes the longest route that over charges you, my trip costs work to home r162, consumers should make additional stop forcing the app to use shorter route this charges me r114. saving me about r50 a trip , furthermore seeing that i am paying by card i can not get money back for an app error. with no other services available i've been using this service for several years.	88	1.0
2154	your all cabs drivers ask the destination if they don't want to go. they all don't come to pick. they even don't cancel the trip from their end. they transfer to each other. we are getting late, we have to cancel and then we have to bear the penalties. i have also born twice the penalties because of your stupid drivers. and uber don't have the facility to complaints this types of issues at a time. you should provide emergency numbers where we can report this incident on the spot.	90	1.0
2155	i ordered a ride. the driver was 5 minutes away. after 20 minutes waiting in a cold weather for the driver, i was watching the driver picking up and dropping off other passengers all the time and still away from my location. cancelling the ride charges me. if i downvote the driver, the application intentionally says there is an error and we can not store your rate. the bottom line is, the drivers matter to the application much more than the users. and, the driver's rates are not real.	89	1.0
2156	to whom it may concern saturday evening march 23 i was leaving 56 leonard st. at 7:50 i called for an uber they said to look for a white toyota camry i stood outside and waited the white toyota camry drove right bye a few seconds later i was notified of a five dollar cancellation i did not cancel that car it drove by and did not stop myself and the doorman at 56 leonard just kind a looked i called for a second car at 8:01 after waiting all that time i was notified that they were sending a black nissan ultima that would meet me at the north east corner i walked to the north east corner as i approached i so want to vehicles with flashing lights one was a honda accord the other the black ultima after waiting for the traffic light to change, i made my way to the black altimo as i approached the black altimo left i did try to whistle however i will assume he did not hear and drove off seconds later i received a nother five dollar cancellation fee at that point a cab pulled up i took the cab i was then summoned by uber that a third car would be coming and at that point i told them i do not need it as i jumped in a cab my card was charged $5.03 times that night and i would like that refunded as none of the above or any fault of mine please let me know what you can do with this matter. sincere thanks gail	269	1.0
2157	almost all features work great, and my experience with drivers has been good. my only concern is that lately i haven't been able to request an uberpet. the app just wont let me choose that option. i uninstalled and reinstalled the app, but it didn't fix the problem. i would like to see a solution to this since i travel often with my dog.	64	4.0
2158	the app is great. but when i wanted to request a ride and got confirm. i can't see the pin anymore. please fix this asap uber. this happened few times already.	31	3.0
2159	drivers are always asking me to cancel my trip because of the short requested trip. end of the day i'm charged for the cancellation! uber needs to come up with a new system of not charging for the cancellation, consider letting the driver approve or disapprove the cancellation b4 charging extra	51	1.0
2160	uber is great service provider, sometimes issues happen but we trust you resolve and its not under control of you. i have a suggestion that the app should ask for the rating of co-rider also when traveling in pool. its a much needed feature.	44	5.0
2161	often doesn't work - just displays a white screen. there is also currently a glitch involving tips. it will either not apply tips the first time, or not show them properly. this results in either no tip being added, or it being added twice.	44	2.0
2162	there seems to be an issue with the latest version. pickup confirmation either doesn't appear or errors out.	18	3.0
2163	overall, uber is a great service, however, i had a poor experience; when i expressed my feelings by text i heard no response, no apology, no offers for compensation. i am elderly and have some disabilities; the driver asked me to get out (at night, in the cold) because he couldn't find my stop. so communication seems one way.	59	4.0
2164	the app itself is ok. i can use it and all that. but the customer service interface is atrocious. there's no place for me to type in what my issue is if it isn't listed and if i do manage to get someone after searching through all the options to chat to a person i get handed off to another person. is it within the app and the texting window? of course not! they said they'll get back to me by email. for the record my issue was that i can rate my driver but i cannot tip them. i'm up to date too.	104	2.0
2165	i cann't sign in to my account, the app continue to tell me that my pass is incorrect! i reset the password & the same problem occurred! that's really annoying i wasted alot of time trying to fix that i need my account back!	44	1.0
2166	bad experience. it tells to set a password, but then it tells that an error occured	16	2.0
2167	i've never felt so disrespected in my life i was having one of your uber drivers come up ask me what my name is and leave in the middle of the night. i never thought that somebody can be so cruel and leave me with my baggage on the side of the road when i even up to my price because it said if i wanted that ride that i needed to pay $55 instead of $16 just to go two blocks up to my room this vacation has turned to the worst vacation i have ever had between getting stuck with no ride until daylig	106	1.0
2168	using more than a year: 1. no option for passengers to communicate to any uber authority for issues. uber support doesn't reply to mails also. 2. once there is no ride available connects to far away rides and shows demand is high and raises fare. 3. frequently drivers don't come for pickup and doesn't cancel trip at their end for which passengers have to incur losses. 4. no means to identify drivers in the app who doesn't pickup and doesn't cancel trips at their ends.	85	1.0
2169	it doesn't let me do anything anymore. it gives me a "oops! something went wrong" message, and yesterday night i had to walk an empty-ish street late at night by myself because the app wouldn't let me connect to any drivers. i've always had good experiences with the drivers, but the app itself fails a lot and it did so again yesterday and honestly i'd much rather call for an overpriced taxi than to walk around alone while being followed by some creep. hope you can fix this.	88	1.0
2170	terrible. our journey was rejected by drivers and then prices instantly trebled. £50 for 3 people 17 min journey. we ended up stuck late and in the rain, close to reading but zero transport links- poor service.	37	1.0
2171	can't even use the thing. i get a generic error message each time with no explanation. very disappointing.	18	1.0
2172	the absolute worst customer service experience i've ever had. can't solve a simple request to revert back to my old phone number after working abroad. every response is always handled by a different rep and they just keep repeating the same idiotic canned responses. no wonder you guys failed to launch in china and taiwan.	55	1.0
2173	been trying to download for a few days won't do it again.does not work.cant call em.no uber here wth?¿?	19	1.0
2174	why cant i login or register my account. i have forgotten my password trying to reset it but its not happening. it is showing otp and again going back to sign in screen. even same thing happens during registration. other than that it is a great app to use. rides are cheaper and even drivers are well experienced. so sir please fix the issues.	64	2.0
2175	its a very useful app. and i hardly ever have any issues with the app	15	5.0
2176	the uber app in oneplus6 doesn't work. it is like the initial untested version of the app. horrible and miserable are the two words i can comprehend my experience with. please resolve the app issues at the earliest. even after a trip is booked the app screen doesn't display trip details instead it asks me to confirm again and this vicious cycle continues.	63	1.0
2177	poor cs access and parts of the app stop working (a white screen shows up where chats with drivers are supposed to be).	23	1.0
2178	was booking a car after relying on this app at a flyover where there are dozens of taxis but it kept showing error while booking and when someone came to pick me up after 30 min they are calling have you booked a car sir. ridiculous	46	1.0
2179	useless in international travel. payment always get stuck and then problem with next ride.	14	1.0
2180	rates change after booking rides. lots of issues with payment amount matching quoted fares.	14	1.0
2181	very worst.there is no costumer care help line .if you book your trip then driver's ask extra money.very irresponsible. this is my first trip but i can't get a driver app fixed fare.if i book a ride then no helpline or report option is not there.i am waiting more than one and half hours for getting driver.but no one can accept the ride until you give extra money for the ride.its very worst service .	75	1.0
2182	useless app ever. no rides forever always no rides found useless service of uber. don't download this useless app	19	1.0
2183	worsted experience and big mistake of life to download this app no customer support rider easily scam with customers. kindly review your app and also open customer service in asian countries too much disappointed.	34	1.0
2184	on june 1st i took a ride, had paid extra cash (93 extra cash) from the initial estimated charge.on the subsequent ride i got the amount dedicted, that was fine.why should i pay double amount for the same ride. i have paid amount in cash, but in the app showing as unpaid amount. what kind of service is this. the driver was pathetic and asked to rate 5 star and now am getting unpaid issue while booking the next cab. what kind of work ethic it is.	87	1.0
2185	now even though i can sign into my account they can't find a single driver to get near to me within a decent amount of time but i still get charged on uber cash when i canceled the ride because it's too far away and it's 0°if i could break - 10 stars i would and that's sad coming from a worker for uber.	64	1.0
2186	abysmal interface. very user unfriendly, and now a destination is required and the price is fixed, which means neither me nor the driver knows whether asking for custom routes or multiple stops will affect the fare! but the customer service is excellent, when contacted. and expensive. and hellish attitudes. i do not wear a mask in your damn cars.	59	1.0
2187	i'm from chennai, india. the drivers frequently rejecting my ride due to the reason that i have added debit card or paytm as payment method. i have no option contact support via the app and report this issue. i don't know why uber is not looking into this problem created by drivers.	52	1.0
2188	stop forcing me to download this app	7	1.0
2189	i changed my phone and the app is behaving weird. menu takes long to show. paytm as a payment method is not working. the screen goes blank sometimes.	28	5.0
2190	your drivers are very very rude & insists to take only the route they think is right. i had to threaten to lodge a police complaint. hence stopped using 'uber' taxi services.	32	1.0
2191	has been charging me for outstanding every time i want to request a ride for over 7months sometimes the amount reverses sometimes it doesn't so had to stop using it for an alternative i don't like until such a time that i have got no option. also charged my card when i requested a ride to airport in germany(3dec 2019) and no ride was offered, complained but no result	69	3.0
2192	i don't understand why it keeps saying error after i enter my number. this is very annoying.	17	1.0
2193	i don't see uber auto option in my app pls fix this.	12	5.0
2194	completely broken app, unable to use voucher, no help screen, blank payment screens, random black fades that cover ui. reinstall made things worse.	23	1.0
2195	this used to be a great app, but now lately when i schedule a ride, the app doesn't even try to find an uber even when i schedule everything ahead of time. it's not finding a driver that's the issue, it's just the fact the app doesn't even try to find one for me now. you guys are costing me my job, as i just turned 18 and haven't had the chance to get my license due to family matters.	80	1.0
2196	love it! it has helped me a lot when my car is broken.	13	5.0
2197	the uber driver app crashes alot on android. in the middle of drives.	13	2.0
2198	so far i have good experiences with uber. my only issue is the app never givea the proper address i always have to text driver right address sometime i forfet to do that and the driver does not text me or call me and then i get a five dollar charge.ease remind driver to text or call there rider if they are not right at the car when they arrive.but tou gwt two thumbs up. i love uber over taxi any day. love the 5 dollars off.	87	5.0
2199	facing issues like - drive only canceling the trips if it is online payment and driver's are asking the destination over call and canceling the trip (destination is centre of city and ride distance 8-10km)	35	1.0
2200	no uber in bagley,wi how to stop getting their notices	10	1.0
2201	uber has been a real lifesaver for me to get back and forth to work wow getting the issues with my own vehicle straight	24	5.0
2202	right now i am not able to download and install this app. pl help me to reinstall	17	5.0
2203	uber's never failed us. been using uber since september 2015 when i was in iowa for a wedding. we live out in the country, quite off the beaten path. in an emergent situation one very dark winter nite, the uber driver found our place within 5mins of the quoted arrival time. uber rocks!	53	5.0
2204	everytime i try to use a funtiom such as split fare, or scheduling a ride, the app just freezes and shuts down. it also often doesn't tell me when drivers have arrived.	32	2.0
2205	christopher went way over and aboard. professional. curtious, friendly, and patient to a handicapped rider. vehicle spotless and spacey. he is truly an asset to the uber organization and a friend to the public. great experience coming from miami to find such professionalism. thank you. blessings	46	5.0
2206	this app needs an update to turn on to use,	10	5.0
2207	trip details under activity for a scheduled ride does not load even after reinstalling the app. oddly the ui still says an update is needed when theres no other update in the playstore.	33	1.0
2208	unreliable app. sometimes we are able to order a ride, then for no reason we get an error message and can't order a ride when we really need one!	29	2.0
2209	team uber, every update of yours, you fix some bugs and improve performance. care to explain where do these bugs come from & what do you improve in performance? with your update frequency, a lot of us have started doubting your updates! pls enlighten us a bit, thanks.	48	4.0
2210	this app is unnecessarily selecting longest route. whereas i know the shortest route. its very difficult for a stranger to find the shortest trip in case of emergency. uber must allow to add via location to manage routes as per passenger s choice. also no customer care details incase someone wanted to speak and resolve issues	56	1.0
2211	there is some serious issue going on with latest version of app, facing since last 2-3 days. when i book a cab in pool mode it shares the booking details with me and displays driver is arriving but when i check with driver for the same he said your booking is not displaying in my phone. this happed 3 times in my last 6-7 trips. @uber fix this on priority basis. lot of customer and driver time is wasting due to same.	82	3.0
2212	i hardly ever use uber. had to download and login on my new phone. was quick and easy and had a ride in about 10 minutes after realizing a ride was needed (although i'm sure response times vary). love it.	40	5.0
2213	getting worst tu use it expensive, bad drivers etc. need to fix it.	13	1.0
2214	unable to use paytm and card as payment option always give error when i select anyone of them.	18	2.0
2215	won't allow you to edit tip amounts after a trip. keeps saying there was an error! my driver deserves a tip. horrible!	22	1.0
2216	it's really pricy comparing to other apps thats provide the same service with the same quality or even better. also, it has some issues when trying to choose the location you searched for.	33	1.0
2217	uber in europe is not reliable. had so many issues.	10	1.0
2218	the chat helped with payment issues. thank you.	8	5.0
2219	the uber cash option is automatically set as the default payment method and every time i try and and change it to my card it takes at least 5 times before i can. please change this glitch/problem	37	4.0
2220	this app is really good.apart from the way some of your drivers treat customers is unpleasing. them being the drivers they can't see the destination set by us passengers and i think that needs to be worked on, so they ask the destination, and if.it's not where they want to go they rudely disconnect the call and chances of them picking your call again is low. so i think this is not a good character especially from your drivers. this app should be worked on especially on the drivers end.	90	5.0
2221	no service in my area. plus the drivers are unprofessional. they don't want go to far locations. according to my opinion these drivers should be fired with immediate effect if they are not interested in driving the cab. and even uber supports their issues. better to have an offline taxi.	50	1.0
2222	my ride is jus for 6mins and constantly get a fare of more the $25 is it feasible? can you please make cabs available with minimum base fare as students we cannot afford so much ! i would appreciate if some serious action is taken for this issue.!	48	1.0
2223	kindly resolve this tall issues	5	4.0
2224	system needs to be more efficient	6	2.0
2225	noted that the drivers insist on paying the toll charges in cash even though it's included in the bill. also the app asks for payment for the same trip again.although the payment has been made. proper instructions should be given to the drivers and the app needs to be updated.	50	1.0
2226	many times i tried but always error. worst app	9	1.0
2227	doesn't work on google wear os	6	1.0
2228	the card payment option never works. card is added successfully and ₹1/- also gets deducted for verification of card, but cab is never booked using that payment method. always there's some error. i have tried through multiple cards and various other accounts. i also got 50% discount offer on using card payment method but i could not avail it due to the same problem. when will you resolve it?	69	3.0
2229	the pin system never ever ever works for me, i never receive the text. why can't the uber app generate pins like every other mfa system out there? like make a unique qr code the driver can scan to verify i'm the rider? i just wasted 10 minutes of my driver's time trying to make this work. please fix.	59	2.0
2230	when i booked a cab, and selected the payment method to cash, it said that you have to remove the 50% offer voucher. but there was no option to remove the voucher! developers, please fix this; or i have to wait till the offer expires. also, this app is very diificult to use as compared to other taxi apps. puttin the dropping location and pickup location are very diificult in this app. i recommend using ola cabs instead of this uber.	81	1.0
2231	worst experience as the days are passing by. i don't know how they are getting such high rating. drivers refuse destination, making us wait almost 2hours still not arriving at pickup. so many issues with the drivers yet we the customer have to pay charges for their non arrival. why? and really hopeless management even after all the complains nothing changes.	61	1.0
2232	this is really poor app as for login itself this is required sending isd message and overall the login is too much complicated as everytime we need to register as a new user. already the availability of cabs are less in uber and this login issues add vows to that	50	1.0
2233	on 13/3/2023 uber made me pay rs 1020 but fare was showing rs 359 now when i made a complain to customer care they are telling it was a technical error but they cannot process a refund. so i had to uninstall uber and switch to other app cab. disgusting uber service they are looting money in name of technical error	61	1.0
2234	non i can't download your freaking app so i get a bad experience because i can't get a damn ride. this sucks	22	1.0
2235	it added me a payment when the driver canceled the ride.fix the app!	13	1.0
2236	very nice app please d ownload	6	5.0
2237	the worst experience i've ever had. i just took a ride and fare increment is the major issue faced. it showed 500 rs at the time of booking but after arriving at destination, it showed 850 rs. like are you crazy? we are here to hire you by idealizing our budget by what it is pre-decided.	56	1.0
2238	it won't let me schedule a pickup. it wants me to change my location or something? but if my location is the problem, why can i get an on demand ride? please fix	33	2.0
2239	why is there no way to cancel a ride before its picked up? my area was dead for drivers apparently as my ride kept jumping from uninterested car to uninterested car and i was just stuck in a loop of searching. when someone finally did pick it up, they were in the middle of dropping someone off on the opposite side of the city. the wait was longer than the walk home, so i just walked. and i still got charged 5 dollars. really dumb.	85	2.0
2240	an absolutely useless piece of trash app. please pay your driver's in india more so that they will take up rides. asswipe uber needs to pay users if their cabs cancel.	31	1.0
2241	app sucks! uninstall it, bcause is stuck in a blank screen after validating 4 digit code. try to troubleshoot it, nothing. got new phone number cannot use my gmail account because i cannot update my phone number. genious! maybe the rides are good, the app is just garbage. they need a new team of developers.	55	1.0
2242	i've had drivers not pick me up but say they have and i get charged while i'm left waiting to order another uber and there's no recourse. can something be changed to stop this or refund made possible	38	4.0
2243	payment problem ths app cutted 1 rupee for verification the card but still didn't refund that money. and i have payment issues so i booked uber from another phone i need my rupee back	34	2.0
2244	uber auto sucks! the drivers so unprofessional. drivers start the trip the trip without the pick up and uber app charge the customer for the whole trip. i ignored it at first but this happened everytime i booked uber auto and once i missed my flight. i complained about this to uber twice but no action has been taken yet. this app sucks! kindly stop your business if you cant hire professional drivers and manage them. very disappointing.	78	1.0
2245	uber is being a totally waste company. i am not blaming drivers despite their careless behavior, the main fault is their bad management system. they don't bother about customer issues and problems. it has happened a lot of time that driver cancelled the trip without a reasonable answer. and it also not easy to contact customer care for grievance support. today, 2 drivers cancelled the trip and i received a call after 20 minutes from another driver asking for location. but at that time i was about to reach at my home by taking an auto. really bad service. i will never take uber taxi in future.	107	1.0
2246	app loading time and time to book a ride takes a lot of time. for a 150mb+ app, this sucks.	20	3.0
2247	customer support is very poor. unable to link my paytm account. mailing them from the last one month and they keep coming with the same answer: "we've escalated the issue to the concerned team". totally pathetic and rubbish customer support.	40	1.0
2248	besides the fact that it took over an hour to download i still get full satisfaction from using this app	20	5.0
2249	uber is pathetic drivers will just cancel unless you're in the center that needs to be removed i personally know a young girl who got attacked after having to wait 3 hours for someone to finally accept her ride	39	2.0
2250	this app tends to be stuck on the map and i can't reserve a ride to get to work! it's really annoying! it is also saying that it isn't in my area when clearly it's in my area.	38	1.0
2251	your app barely works and i had to create a new account because you had an old credit card on file and won't let me update it despite having already logged in. now that i've reached my hotel all requests for an uber somewhere else just gives me an error message.	51	2.0
2252	pos won't load my trips lost my keys	8	1.0
2253	needs some accuracy in showing the location of the uber driver and the tat which is shown.rest is good !	20	3.0
2254	app doesnt work. once i open it it asks for immediate update, then forwards me to the app store.	19	1.0
2255	please educate your drivers.they are so unprofessional .today i booked a cab, as per the location of cab in the app,it was hardly 500m away but when i called driver he said he is 10 km away it will take time and asked me to cancel the ride. when i told him that in app its showing only 2min away, he said there is an issue with gps,and again asked me to cancel the ride. i said i will raise a complaint. he said do whatever,he doesn't care. also l, when i didnt cancel the ride for 30min he came to my place, started the ride by himself to apply cancelling chargers on me. such a horrible experience. and it happens everytime with uber.	124	1.0
2256	fix your maps. how can someone drive through a wall.	10	3.0
2257	i am getting error " your number is outdated" when i try to update my number it showing this number already registered. i couldn't use uber now. any solution?	29	2.0
2258	how is it that my reviews keep getting deleted? well, apparently uber likes hiding the utter uselessness of their app from prospective customers. of course, i used this app for years but this week i've lost any interest in using it again. they refuse to accept a payment from my card, and now i can't add any other form of payment because of mysterious "errors". if they'd bother to fix it, that'd be great. i'm sick to death about reminder emails pertaining to my "arrears" but getting zero help.	89	1.0
2259	difficult to connect with uber in case of issues.	9	3.0
2260	took forever to download the app. i was given one price when i set up the ride and was charged double! my son said the driver's gps took her out of the way. it's a 10 min drive that took forever. am i paying for the gps error?wth?	48	3.0
2261	hey i book ride from johar town to johar town and add stop of ucp university of central punjab when we reach at ucp he cancel the ride to back to johar town and don't even tell us when we arrived at johar town he asked us extra money and we say show us the ubber cash meter and then he say i cancel the ride at ucp because if i drop you using ubber meter there is less profit for me and asked extra money and then we say you cheat he was using bad language if you solve the it take star back.	105	1.0
2262	the app makes booking a ride easy but there is no way to remove your credit card details if you want to and the help function doesn't work at all - very average.	33	3.0
2263	used to like the service until i faced an issue and customer service completely failed to explain the additional charge. if on a pool i am dropping midway then i don't expect to be charged extra. i should be charged extra only if i make the driver further from the destination. it isn't logical to be charged 1.5x if we are taking an early drop.	65	2.0
2264	customer care support is not that great for spporting real time issues my card is blocked as in my other account, i cannot pay to uber due to system not allowing me to pay	34	3.0
2265	how to go inside it gives error	7	1.0
2266	after log.in i'm stuck at the world map	8	1.0
2267	recently i traveled at 8.00 pm in kochi uber, due to some traffic the vehicle was stuck for few mins. i received a message on uber, stating the vehicle does not look like moving, and if i am safe and i got some options to indicate if i was ok. great initiative. thanks uber.	54	5.0
2268	in this app, you show thakurpukur cancer hospital stop., but this is actually show the hospital location in keorapukur mission area. why? your app misguided passengers. cancer hospital situated at srijani area after taltala math, not in the keorapukur mission area. please don't show wrong location.	46	1.0
2269	just stop charging extra in traffic	6	5.0
2270	after the app uploads it starts to install then right in the middle of it, it stops and go back to install. did everything; roved other apps, cleared cache and data, turned phone off, everything and it keeps stop installing	40	2.0
2271	live ubication doesn't update after driver has picked up. please fix.	11	3.0
2272	first you have to fix you login system. because when i try to login with my number after verify the system ask me for password why should i enter password if i just verify my mobile number in under 10sec so thats why i didnt proceed further.	47	1.0
2273	only had 3 issues in 5 years of very regular use. every case was quickly dealt with by uber. very happy.	21	5.0
2274	i had book cab for airport on 4/09/17 at 8:23 am after booking i immediately contacted the driver and instructed him the exact location of pickup he agrees on to that,but when i call at 8:59am he went on some other location and he was telling that the uber app has showed him the location so he can't come to my location but, i had checked the location on app it was correct . due to the urgency i had to cancel the ride so that i can book another cab. then i booked another cab on the same day this time the driver disconnected my phone and made his phone unavailable. now on my next booking uber is charging me the cancelled trip charges. why should i pay for driver mistake ? due to uber deiver mistake i had to bear a loss of 7000 rs,i missed my flight who will refund this. will uber take the responsibility to refund it? please adress this issue immediately. and most funny thing there is no customer care number to contact.	179	1.0
2275	used app to report an issue where someone used my email to register with uber account. one week passed and no response at all from uber. there are also no other option to contact them. two months on, still no one responded to me. uber is not a responsible company. i would give no stars if i can.	58	1.0
2276	most worst app it is when i am arrived in a uber car drivers are not allow us to on ac of the car please fix this problem soon as possible	31	1.0
2277	does not accept accept any destination. so i downloaded the bolt app which worked first time. i uninstalled the uber app.	21	1.0
2278	good overall. does not allow you to include multiple stops when scheduling ahead.	13	4.0
2279	the app freezes when i search for a location. and i've tried everything possible from freeing up space to reinstalling. but no. it just freezes and won't search the location. it's super annoying.	33	1.0
2280	if it's not broke don't fix it	7	5.0
2281	somedays it doesn't work properly and cuases me to be late for work and other appointments	16	5.0
2282	i have lost my item but uber is taking time to resolve my issue	14	2.0
2283	i have just downloaded this app and as part of the sign-up process it is asking me for my password to access my emails! it has either been hacked or it's a scam or both! do not download!	38	1.0
2284	cannot login again after changing device how can solve this issue?	11	1.0
2285	just doing this so it stops asking me. it's fine, it works at times you know you're being financially molested but that's all these apps.	25	3.0
2286	can't download your app, the security pics sucks.	8	1.0
2287	cannot download all application thro play store. what happen?	9	1.0
2288	getting error in scheduling a cab. no option to chat with helpdesk from the app	15	3.0
2289	doesn't work, don't expect to ever get your ride, and will still take your money don't install, waist of time and space on your everything	25	1.0
2290	it's worst app i have ever used, i paid my total fare by cash, but in the app still showing i need to pay the fare, this is second time i faced this issue, i raised a complaint on the app no one is responded.	45	1.0
2291	cant even access the app, says i have opted out of receiving sms messages. tells me to text start to a certain number. comes back message failed to send. tried numerous times. tried to access using social media, same deal looks me back to the sms activation. looks like a common issue with this app	55	1.0
2292	if you can't solve the customers issues on time better to stop the service in india, real pathetic customer support	20	1.0
2293	waste app without app download can't go for ride like ola why	12	2.0
2294	my account error all the time, please fix this i cant not order any ride, if you fix this i will give 5 star	24	1.0
2295	i've already used this app and successfully went to my location by uber.nothing is easier than this app and we don't even need to stop taxi's.thanks to uber.loved it!	29	5.0
2296	the app doesn't work on my huawei at all. after inputting my destination, no confirmation comes up therefore i'm unable to request for a ride. your app sucks	28	1.0
2297	very bad service. when we book the vehicle there is no response from the app. i request you to please fix this bug	23	1.0
2298	drivers not responding , when contacted tell us to cancel the booking.	12	3.0
2299	unregistered on gogle account and downloading videos erro	8	5.0
2300	just getting stuck in image verification. not proceeding further. not happy with ur app design.	15	1.0
2301	well,my co-worker left his phone at home and asked me if he could use mine,of course i told him that he will have to download the app and so he did then he started to order the ride his ride home and it told him that she would be there in 25min, well, she got with in a block and canceled on us.	63	2.0
2302	cant finishing download cant request a driver missed doctors appointment	10	1.0
2303	unable to buy the ride pass. whenevr i try to buy popup comes something went wrong. do get in touch and solve this issue asap. thankyou	26	4.0
2304	hey uber i am using uber from a long time and on a daily basis.but i don't know what happening to my account i didn't login it.i tried to login again and again but problem is not fix. i request you kindly fix this. i face problems alot.	48	1.0
2305	the worst service ever seen, sent multiple mails on issue for asking the repayment after paying the amount to driver. and uber replied stating i need to pay the bill again then only i can use the uber services again.	40	1.0
2306	most of the drivers are don't understand about rider location. uber should train up them more on this issue.	19	4.0
2307	id login ni ho rahi error aa raha hy	9	1.0
2308	waited for an uber driver today for like 30minutes, he never called and when i called him he didn't pick up my calls and i cancelled the trip and i now charged for cancellations, please this is unacceptable and there should be means to report issues , i made a complain about the cancellation fee , uber support was quick and i was refunded. great app👍	66	5.0
2309	due to medical issues this is my easiest way to get around. all the drivers are very nice, and get you to your destination safely.	25	5.0
2310	no customer service! i can't book a ride with uber. the farthest i can go in booking a cab is to see the estimated fare for the ride. the moment i hit 'confirm', i see no rides and no booking notifications, simply a blank map. i don't understand why this is happening. i've been using uber for over three years, and nothing of this sort has happened. moreover, uber no longer has a complaint submission system, so i can't get any help either. so here i am, with a problem in my app, and no way of solving it. pathetic service.	101	1.0
2311	this is the last time . if the glitch or bug is not fixed. am changing it to ola. m using ila at the moment. i cnt reset my ac.	30	2.0
2312	so many cancelations, drivers keep canceling trips halfway through and after waiting for more than 5 minutes, causing me to lose too much time that could have been of some use, and not only that, they don't receive any sanctions while i, as a traveling user, do have penalty of up to 1 dollar, fix those kinds of problems and your rating will probably go up.	66	2.0
2313	payment issues, mysterious "unable to process your request" errors. haven't been able to use this app at all recently. and now the uber credit card went from having the best rewards to the worst.	34	2.0
2314	the fair should be fixed. there should not be any additional charges after reaching destination	15	5.0
2315	it sucks if you're not willing to pay the high prices they will give you drivers that are 10+min away completing a stop before they come to you when there are available drivers that are closer	36	1.0
2316	you can write a book full of complaints on this app. the first 2 years with this app was very helpful and satisfactory but since 2020 their drivers refuse to take your trip and until you share your drop-off with them they won't move seriously the team's hiring with their driver's needs to be taken seriously and their moto system is so much hectic it's like one in a million you might find a driver in moto i don't understand who's fault is this i'm done. this app is becoming shitttttttt.	91	1.0
2317	app is fine, most drivers are great however when you have serious issues with a driver customer service is non existent, just automated robot replies.	25	1.0
2318	it's getting worse day by day. cab drivers just cancel the booking as soon as it gets booked. no autos and cabs available. now a days the actual prices are way higher than the estimated prices. i'm sorry but ur services needs to get better. i travel through uber daily, but all this is causing a lot issues.	58	1.0
2319	horrendous, once i booked cab from airport, by the time i reached my destination the fair became 729 from 482. we raised a issue on the same and later received a uber credit which no driver ever accepts, also the same day try to redeem the credit and driver refused an on top of that asked for thrice the actual fare. giving all sorts of useless excuse which like this is what i usually charge for this route and all.	80	1.0
2320	it doesn't let me put in a payment method. it just goes to a blank spot and doesn't load at all. how am i suppose to get a ride now?	30	2.0
2321	unable to use any other payment method except cash, though i have 3 confirmed working payment methods. when i add a credit card it shows normal at first, can chose it as payment method for a ride, but after 1 or 2 minutes it just dissapears again, no error or warning message coming. having to use cash is very troublesome as drivers often have no change, so sometimes forced to give huge tips. ubet support unable to resolve, getting useless advise only.	82	1.0
2322	it doesn't let me enter my email? it's automatically asking my password for a different email not mine! it attached my phone number with a different email not mine ! and it doesn't let me to change it!? needed your help to fixes it asap!	45	1.0
2323	setup buggy, just filling in my name failed repeatedly. move to surname ,type . characters added to first name field. shabby.	21	1.0
2324	necessary evil given the decline of cabs. with that said, the 'share link' for rides seems broken and there's zero chance i'm giving uber access to my contacts or agreeing to whatever abusivr "terms" for them to text someone. terrible company, awful app, sadly necessary service.	46	2.0
2325	what a complete tragic mess. your app is completely worthless and it's robbing your driver's of income. had a ride, tried to tip the driver, app would not let me. have tried for 2 days and get nothing but error messages. sent a complaint email to corporate and no response. really. will be looking for alternate venues.	57	1.0
2326	uber is no longer transparent to the customers. they don't show which ride was booked during a surge. also they don't show a detailed fare breakdown like before. reducing my rating to 3 stars. what to do there are no better options other than uber.	45	4.0
2327	i'm from dhaka bangladesh. i would like to know why uber stopped offering discounts for uberx ever since they introduced uber premier. they do offer discounts for uber premier but it's still the same fare. this feels unfair.	38	3.0
2328	its real good every one download it	7	5.0
2329	app has never failed me. keep up the consistency	9	5.0
2330	once i have reset my cell phone thereafter i am unable to activate uber app because of asking the system that email id already registered, if my email id already registered then what is hurdle to activate the uber app whereas is no objection for my cell phone number which is already registered with same email id. please look into the matter and resolve the issue at your earliest.	69	4.0
2331	almost got a ticket for not knowing where to stop on yonge st. rolled through stop signs. crossed over lanes. etc.	21	1.0
2332	good but sometimes stops working	5	4.0
2333	facing mainly difficulty in tamil nadu, because of that rating 2 star. all auto and cab drivers ask for cash and extra 50 rupees or more based on the ride. really crazy. this need to be fixed. have to book private taxi to avoid this issues. in bangalore never faced extra tipping to drivers	54	2.0
2334	you are having problems add money on the app. fix the problem or i'm going to used lyft. or that new company	22	1.0
2335	the app could be easier to use in booking a ride. needs to be simplified.	15	3.0
2336	at hyderabad ramoji flim city, nobody takes ur call,uber driver becomes a private taxi driver and demonds double fair again inside city they comes as uber, this is ridiculous,please make a policy to stop harrasment of customer coming from across india and abroad.	43	1.0
2337	all good, no issues, prompt service	6	5.0
2338	i updated my new discover card two rides ago, but you have never removed my expired card from your app. it came up first again and i had to reenter the new card all over again. as a result, jared stopped driving towards my pickup spot and i had to wait longer. please delete my expired discover card. jared was an excellent driver! he was far better than your app.p	70	3.0
2339	rider not responding at dhanbad location very worst, use less, poor app disgusting.	13	1.0
2340	can not login. after entering my mobile number, it stuck at that screen .	14	1.0
2341	i just got reminded of why i stopped using uber. i just lost r85 requesting rides that kept canceling. one actually canceled my request and picked someone else at the same building. what did i do?	36	1.0
2342	gps does not work, in spite of my permissions, and having high accuracy on my location services (which i always have on). driver gets sent to the wrong location, and since i was trusting uber to just work properly, i got hit with a 5 dollar charge for cancelling the ride. great job uber. uber is telling me that a driver needs to accept, yadda yada, but as of today, i hit the gps icon on my app and it places me near equatorial guinea, instead of on the us. uber support is always far from helpful.	97	1.0
2343	driver always take long to accept a ride and some of them are rude . i'm always having an issue with this app and i've had money deducted from my account numerous times and uber keeps lying to me and saying that they deducted money to check my account which sounds very dodgy. i don't enjoy using uber.	58	1.0
2344	the app is hanging and stuck on request all 😡 time specially when promotion is active i am facing hard time trying to make any request. app not working reinstalled many times, cellular device changed	35	2.0
2345	this app lacks a customer feedback option. many times certain reasons are not mentioned in the app. at least by providing a message option, customer can report the issue in one go. but time and again you're gonna get disappointment for sure.	42	1.0
2346	worst navigation of all time! you cant pinpoint the exact location where you are waiting and your driver arrives and stops miles away from you - real horrible experience while you are in a hurry!	35	2.0
2347	no customer service. there is no way to contact them. there is no "contact us" or phone number if you have an issue. pleae contact me.	26	1.0
2348	if any one forgot password its impossible to login again please fix this issue.	14	1.0
2349	when your driver accpets and cancels trip then you do not reward customer or penalise driver. it happened to me today. also app has no option to report such issues.	30	3.0
2350	unable to use uber in my phone getting error on opening the app	13	1.0
2351	i'm uninstalling the app. uber is hiding and protecting sexual predators without any consequences. this is very bad. i tried the service, booked a driver, the car's owner had a different name/different account. the driver was unprofessionnal and asked for my phone number. this need to stop.	47	1.0
2352	my uber driver was involved in a car crash	9	1.0
2353	doesn't work. i'll take a lyft instead.	7	1.0
2354	if ever was a dumb customer support, it is ubers. it is really frustrating to chat to a chatbot which keeps on copy pasting same thing. these bots come with names though, in my case salina j. surajit d. and merugu k. edit : few more bots with name pandiri d issue: pending charge. i've sent them card statement and shown a screen shot of pending charge thet still keep asking screenshot of the issue. edit 2: now uber has completely stopped replying to my emails and chat messages in uber app.	92	1.0
2355	uber should have the option to ask for a driver to have a booster seat. cannot ride with my 40lb son who still needs a booster. i was told by a driver its the parents responsibilty to provide that. im not going to be walking around with a booster seat just so i can save some money!	57	3.0
2356	idk what the issue is but uber used to b good now u get 3/5 of drivers canceling on you well after accepting the ride.think im switching to lyft	29	3.0
2357	not good for long trip today 3 drivers canceled my ride really today uber broken mh hope	17	2.0
2358	frustrating. i can't seem to log in to start driving. too many issues and yes i've tried it all!	19	1.0
2359	such worst worst thing drivers are not responding and cancelling even if it's near by pickup also from that time every day just to book the ride it's taking also 15 mins	32	1.0
2360	uber support has gotten much better and quicker imo. my only issue now is that in the 5ish years ive been using it prices have more than doubled. this used to be a convenient alternative to cab service but now its the price as i would have paid for cabs 5 years ago.	53	3.0
2361	i booked an uber. firstly, the app stopped responding while booking the cab and then after some time i came to know the cab was booked and i was not aware. when i cancelled the cab,i was charged with 43 cancellation.your app will not work on time and will book the cab automatically what is this?	56	1.0
2362	very bad service. usually i used daily uber to go to my office. once i booked uber and at the same time i tried to cancel it as i have another work. but when i pressed the cancelled button, it was just loading only. toomuch time i again tried to cancel the trip but the same problem. after that i understood that it was the game of uber company. i lost 8 riyal without travelling. i called the driver also to cancel the trip, bit he told me that they dont have such option. so dont trust uber.	98	1.0
2363	downloaded as travelling in us couldn't schedule a trip.ridiculous & help function is utterly useless	15	1.0
2364	uber is irritating nowadays, even if driver cancel the ride i'm being charged , worst service by uber and team , deducted money from paytm, not sure whether it's application error or uber's mistake , no customer service.	38	1.0
2365	it's worst app, they don't have any option to contact with them.am not getting any help from uber , i have added paytm and credit card option in payment method, but when i book ride , i am not able to use these method , getting error, only i can use cash option.i tried to get help from uber help, i did't get any response from uber. even i tried to call them , but i did't get any contact number of uber costumer care. it's a big company , in this app i did't get any option for call to uber . directly.	104	1.0
2366	cannot update and not responding	5	3.0
2367	app is always downloading and the adds are getting stupid.	10	3.0
2368	wrost app no support to resolve account related issue	9	1.0
2369	so, i was waiting for a driver, and he simply passed me. he stopped, looked at me approaching the car (because he passed the pin) and left after cancelling the ride. excellent service	33	1.0
2370	rare occasional glitch but its amazing.	6	5.0
2371	worst app for booking rides. before ride- app will show one amount of money. after ride.the money will increase. (facing this issues everytime i book a ride in uber)	29	1.0
2372	i’ve been using uber for a couple of years now and have never had an issue with the app untill recently. it took me a couple of tries just to schedule a ride and anytime i did it keeps telling me i already schelued one. so i look in the upcoming trips tab and i see nothing. so i go ahead and do the same thing to schedule a trip. still the same thing, so i just decided to use a different service in order to get a trip to work. and later on when i go to check the upcoming trips tab on uber it suddenly had a trip scheduled. when it wasn’t shown earlier. i tried canceling it but it keeps giving me the “ something went wrong” measage.	131	3.0
2373	i used uber for several rides while vacationing in mexico city. since then, every email i receive from uber is in spanish. i don't speak spanish. apparently uber can not fix this. their advice to me was change the language setting on my phone to english. my phone is and has always been set to english. contacting uber is extremely difficult if you don't have a problem listed on their app.	71	3.0
2374	it charged me twice for a trip. the trip was taken almost an year ago. i had then paid in cash. but, today, it showed outstanding and charged me. when i tried to resolve the issue, it showed that trips older than a month are not reviewed. then, why did they charge me second time after a year? you have robbed me of my money. you should return it. i will complain to the consumer court, if you don't refund my money.	82	1.0
2375	the gps on this app is trash. this has nothing to do with drivers. it will literally make your driver go around in circles instead of sending them through the fast route. it extends the overall wait time. i have no issues with my drivers, its something uber should make a priority to fix considering the fact that drivers are heavily reliant on the app. if this continues i'm going to switch over to lyft.	75	1.0
2376	stop sending me discount/promotion sms	5	1.0
2377	i've had nothing but issues with the uber. now i'm having issues getting paid. a week ago my instant pay stopped working. and at 6:25 a.m. and said my email was changed back to my old email. can't talk to anybody that will help me. do not recommend. #update i still have not been payed# #its now been a week still no money and no email.## uber what a scam	70	1.0
2378	major issue with location finding.	5	3.0
2379	the crappiest app ive ever had to sign in to. it wont let me pass the verification. like im not a robot you *as many bad words as i can spew mentally* either fix it or take it down. but unexceptable.	41	1.0
2380	app stops working says error	5	1.0
2381	incepe sa fie o bataie de joc. preturi dinamice exorbitante! o cursa de 8 lei standard se transforma uneori in 23.27 lei. soferii anuleaza cursele cum vor ei. astepti 7 min din 12, el iti anuleaza, apoi iti apare alt sofer cu 10 -12 min si astepti si la ala vreo 4 min apoi iti anuleaza si el.si asa intarzi unde ai nevoie si ajungi plin de nervi. macar la taxi pretu e fix si nu-ti anuleaza nomeni. a devenit o mega bataie de joc uberu in brasov.	88	2.0
2382	payment selection is a problem. there is no one to contact for payment issues as i am double charged for a ride & there is no option to resolve this in uber.	32	1.0
2383	worst service. multiple driver cancellations. charge us for driver cancellations. reserve payments upfront in bank accounts and then charge via a second debit transaction leading to the original amount being stuck for 2 weeks. ridiculous	35	1.0
2384	it is very difficult to reset account. this app not show that which place error occurs on reset step.	19	3.0
2385	whenever i try to get a taxi in advance, it gives me an error. the website is not helpful. i have reinstalled the app, but this does not help. i am in a major city and use the app for immediate pick up but not in advance which is pretty useless.	51	1.0
2386	your app has issues with singapore phones while we are overseas in country such as the states? i can't get it pass verifying phone contacts. its infuriating.	27	1.0
2387	there's some issue with the payment, especially when trying to pay an pending one. it's really irritating. otherwise it's okay.	20	3.0
2388	until my current trip i've neve had an isue with uber. the first 2 times i had a driver cancel a min before pick up leaving me to wait until an hour so the surge rates went down and even then i was charged more. my second trip had the driver follow a route that got me stuck in traffic and ended up being over 2x quoted fee. i ws credited the difference for the first trip but them my account was charged with a 3rd trip which i never took because i deleted the app	96	1.0
2389	extremely difficult to fix a wrong charge. always charges for untaken rides	12	1.0
2390	always gets stuck. today i cant open trips or messages	10	2.0
2391	whoever makes the decision on pick up spot is beyond ridiculous. the app tells me to walk 3 blocks up in order to get in the car, when my driver is just passing by me without stopping and he waits for me 3 blocks away. why not to just stop at the spot where i originally was and requested the car, he was passing by anyway.	66	1.0
2392	stop threatening users by lowering riders rating and saying the account may get deactivated .if you cant give cars in my area then that is your problem not mine. if your service is not up to the mark in my area then that is your problem not mine .	49	1.0
2393	it won't even let me download, every other app i tested works except for this one	16	1.0
2394	uber has started giving worst service in bangalore. and their customer support is pathetic. they don't even care to answer your queries. they don't even bother to reply or resolve the issue. i have already gone to the help section and tried. and there is no escalation matrix as well. so what should be my next course of action? consumer forums? seriously am very much frustrated with their service.	69	1.0
2395	christopher arrived early! perfect, because i was ready to go! setting up the ride seemed costly. i was told a reservation in advance makes the price go up. next time, i'll try to be flexible and just ask. i'll compare and let you know!.	44	4.0
2396	doesn't work when you need it.	6	1.0
2397	recently i have traveled using the app. after the rode i had a payment issue, not able to complete the transaction, so it was added to my next ride. during the next ride i have paid both the ride prices, but it is still directing me to the incompleted transaction of my previous ride.this really sucks.	56	2.0
2398	once i stopped using them, they charged me $10.99 for an uber pass. i never purchased, nor asked about it; but they took it out of my account. unfortunately, they have nobody live with whom i can dispute it. extortionists.	40	1.0
2399	uber driver picked me up and claimed he needed to go somewhere . uber driver dropped me off a block away from where i got picked up and i was charged about 5 dollars and some change. i submitted issues with my cancellation fee and nothing was done about it . this app basically robbed me of five dollars . also if you routinely take the same uber trips they start raising the price as time goes on	78	1.0
2400	app is non-functional. any attempt to login results in an error message.	12	1.0
2401	am having issues with long in with my phone or email . not able to get any help for your website too	22	1.0
2402	i had a driver leave after waiting 1 min. then i was charged for a ride of about 2 blocks. the ride showed me picked up @ bldg #130 and dropped off @ bldg #111 on the same block. i could not find a way to report this specific issue so i used the critical safety line. the rep was not very empathetic and abruptly ended the call after i asked about the dispute process. the dept does not have a dedicated #. was late to work! not happy. will use lyft from now on!	95	1.0
2403	super hittt uber app evryone dowload this uber app super	10	5.0
2404	this app makes you pay for driver travel expenses that does not even stop in front of you, this app steal us. 10$ for waiting in sidewalk.	27	5.0
2405	why not login my account error "check your connection and try again"	12	1.0
2406	drivers cancel their trip after accepting it and say u cancel the trip or pay me extra than the actual amount showing on the app. this wastes my lots of time.kindly fix this issue	34	1.0
2407	a lot of issues have happened using this app.sometimes the location is wrong sometimes there is no drop location shown.do not expect such service from uber really disappointed.	28	1.0
2408	worst services, i prebooked to reach an important destination but just before 15minutes, driver denied to come from santosh nagar and the complete prebooking got cancelled, i faced serious problems on that day(25th july), i am completely unsatisfied with uber services, previously also i faced such issues. bad customer care and worst worst worst services.	55	1.0
2409	plz fix the bugs many times i order uber it shows the driver hasn't left meanwhile he is on the way and today i ordered a uber and i was waiting for 10 mins i called the guy he said he didn't accept anything and it's a mistake .i was super late for work thank you for that.	58	2.0
2410	either the app or the dumb asses running it fix everything.	11	2.0
2411	mike hawk hits ur spot, till u gush and bawl stop!	11	5.0
2412	there is some bugg after new update. even if my cellular data is on, it keeps on saying" you have no internet connection". closing and opening again even doesn't help.plz fix this issue!	33	1.0
2413	what is goung on with uber alot of days recently no rides is out at 6/630am alot or 5 am it never use to be like that. definitely somehow that needs to change cause people do need to get to work	41	1.0
2414	app *still keeps crashing* over and over. today it crashed five times while i was trying to get a ride to and from my destination. it crashed twice while i was trying to pay for the ride too. a big hassle.	41	4.0
2415	excellent service and very attentive to the needs of the elderly.	11	5.0
2416	wouldn't work - error messages.	5	1.0
2417	i have been using uber for all these years but i cannot believe such a good app losing its position.i had double deductions for the same trip lately for more than one rides.there is no reach of an agent who can clear this issue as well.the virtual portal for the issues doesnt work at all.its like a waste of time.so if there is any representative who still cares ,i hope to get some reply.	74	2.0
2418	nope tried this y'all already. you'll ignore me again. worst service april to july 3 month issue i have never encountered such horrible customer service. ive been having this problem more than 5 days and every time uber responds they want me to restate my problem over and over and over and over and over and over again. at this point i am pissed and the response email isnt working! entered new acceptable payment methods, not working, app won't allow me to request rides and they havent fixed it.	89	1.0
2419	edit: they contacted me finally but are once again leaving me hanging after a week, use lyft these company doesn't care about any issues you have dropped me off at wrong location and wouldn't help me get back. support isn't even a thing and you have to dispute through you your bank if you hope to ever get any kind of solution.	62	1.0
2420	fix your network. sometimes it will say can't connect to uber network, this really irritates me. fix it! ; also the pin point location a sucks, why can't yall just pick us up with our direct location. this is probably the worst taxi service ever.	45	1.0
2421	need help! like really irritated right now. everytime i open my uber app why does it have to download a file named "downloadfile.bin" like everytime it's size is 5 mb i get it my phone has lot of storage but not for this. i hope you fix it soon or tell me what the fix is so that i can prevent it from downloading again.	65	2.0
2422	i am not rating good star to uber.because for any kind of traffic jam they used to issue extra charge as like 100 tk to 500 tk.if the traffic jam is only for 5 min you have to pay minimum 100 tk for that issue.it is totally illogical. they may charge 20 to 50 tk extra for traffic issue but they dont do that.	64	1.0
2423	the fares use to be far lower than a taxi fare however, now the rate seems depending on what time it is and how busy the drivers are. the drivers have been great, with the exception of a couple drivers who were not familiar with the area and to add to his and my frustration there was a language barrier. ultimately the issues that have made me give the app a low rating is due to the app not the drivers.	81	2.0
2424	in the area where i live there are plenty of e-hailing services.but i decided to try uber as their prices seemed more reasonable.unfortunately from the time i have downloaded the app til today i have been unsuccessful in obtaining an uber ride.over 10mins and it's still trying to connect to a driver.yet they are around!.very disappointed.	56	1.0
2425	this is probably the worst app i have ever had. i had to download it when i got a new phone. it keeps trying to say my phone number is linked to an old obsolete gmail. i deleted the app and started over but i am getting the same message. it's been a nightmare and there's never anyone to call. i guess i'll just use lyft. oh and when i put in the codes sent to me it goes back again to my old email which i don't have. i've tried everything	92	1.0
2426	have a question. i have a phone that has less than 1gb ram. now with the updated uber app which is very heavy to load, iam totally unable to use it. is there a lite version of the app? or can i get back the old version of the app which was working on my phone? pls reply	58	4.0
2427	have to say uber is getting worse all the time. i have no issues with the longer wait times do to issues stemming from worker shortage from the pandemic but the service has completely turned its back on the customer that supports it. very difficult to complain about any issues during a trip and should a driver cancel on you (for which they can at any time for any reason) you are charged. after you finally complain you are issued just a credit. its really pathetic update! still terrible!	89	1.0
2428	its a garbage effing program. set my account to work email in a quick fix, i'm not at that job anymore. can't get into account to change email or password. so no way to get ride. morale of story: lyft instead	41	1.0
2429	uber overall as a app and tool are good. however, for myself personally i'm not sure if i understand the way that my money is taken. some times my card works, and also there are times when it doesn't work. even with money available and in my account. so it panics me and i think it's my fault. i go and keep trying to.pay with other cards (that i've ensured have funds available on) and says 'your payment method is not valid' or 'cannot add card successfully. it's not something i use with choice.	94	2.0
2430	don’t even bother with this app. it’s not worth it. just use lyft. i had both for a while to compare prices and only used uber once. my complaint right now though is that it is nearly impossible to update your information without being logged into your account, but you need it to be updated in order to log into your account. it’s completely counterintuitive. first i couldn’t log into jump because i needed to update my phone number, but i couldn’t do so without logging in. so then as a workaround i re-downloaded uber and logged in using my email. that went about as well as i could reasonably hope for, but then it asked me to enter the information for the debit card that was on file. i don’t have that card with me or even know where it is. the number got stolen so i had to get a new card. so basically i can’t now and probably never will be able to log into uber or jump ever again, unless i find a card that i stopped using half a year ago. couldn’t they just have you answer some security questions like a normal program?	199	1.0
2431	i haven't been able to use this app for the past 2 days. i've uninstalled/reinstalled it, turned off my phone, and it keeps saying error no matter what i do. the app is updated. uber fix this!	37	2.0
2432	the ride part of the app is great but the food(uber eats) part was great at the height of the pandemic but now i literally can't find one restaurant that is available on the app. i downloaded grubhub and had every restaurant in palm springs and the surrounding cities to choose from. what's the point of even having uber eats anymore?	61	2.0
2433	useless. can't even get taxi.been trying to book rides over two week always cars unavailable.what use is this?. can't depend on them ,u will be left stucked. try alberta gold.far better.	31	1.0
2434	now its been very expensive in turkey i dont know why , its doubled the normal taxi price litterly doubled the price , i used to use uber alot before but now adays i am not at all because the price , hope theres a future fix for this problem	50	1.0
2435	customer support is not helpful at all, and the fact there is no phone number makes it worse plus my unwanted charges issues still not resolved.	26	1.0
2436	today i have faced a very bad experience of uber ride. i confirmed a ride three times consecutive and didn't find my find and kept waiting for 45 minutes approximately. really a very bad experience. please improve communication with the driver and i experienced very poor update about drivers location and his arrival at meeting point. there must be contact number to redress the prevailing issue with the customer at the support. i waited for 45 minutes and eventually cancelled the ride.	82	2.0
2437	please fix bug there so much	6	2.0
2438	we cannot download the uber app	6	1.0
2439	real love drsm life 💞 uber download kore game moja liye	11	1.0
2440	"customer service" calls me just to waste my time with how they have no solution either with their glitchy promo. switched to lyft.	23	1.0
2441	my sister faced this issue when app showed rs. 72 but we had to pay rs. 198 to the driver. also there is no support from uber, uber is degrading day by day due in india	36	1.0
2442	bajé la aplicación porque era economía. ya no lo es, esto me limita el acceso a ella. estoy bien decepcionada. i download the app because it was economy. but it sen like no longer is so this limits my use. i'm very disappointed.	43	2.0
2443	i just had a my first uber ride today , i had no way to get back from my doctors office, so i tried uber app that i downloaded just in case ( we have bad cab companies here,) at first it kept telling me to enter my charge card which was already there so i entered it again,then it said a two dollar charge for something ,i believe it was for confirmation on ride,but on my statement it shows five dollars? but the ride was perfect. i will definitely need them again because i need someone to pick my friend up at the house and then pick me up at hospital and then bring us back ( hospital won’t let you leave alone a friend or family must be present in cab.) oh also to take me there first, it will be a good payday for one uber driver, but anyways my ride and scheduling the ride was perfect and workout well, i highly recommend ! ,this business is going to grow pretty big.	175	5.0
2444	dear uber users, please check the transaction after each of your ride. i had experience where i was charged 9 times (according to my bank statement) when only 8 trips were successful. 2 days has passed, but the issue hasn't resolved yet, the customer service isn't responsive after they refunded me some amount of money(not the exact amount), they reply like a machine but never tell me why i am not being refunded with the exact amount of money, please refund me my hardearn money!	85	1.0
2445	the gps information use needs improvement. even if you deliberately say the address you want the car to pick you up, it contaminates it with gps info and directs the driver to the wrong address (e.g. the backstreet).	38	2.0
2446	app does not tell you to update .just doesn't work if not updated. expected more .	16	1.0
2447	there were two ladies up front and they were obviously friends, roommates, or lovers. the driver had no clue what she was doing. i'm not even sure if it was my assigned driver. the vehicle was correct. i felt like the the passenger knew way more than the driver. this is why i stopped riding and it seems nothing has changed for my safety.	64	1.0
2448	had to use lyft because uber stopped working	8	3.0
2449	a great app for commuting but uber has the shittiest customer support. it gives just a bunch of issues from which you can select and doesn't give any option to call them or provide details for some other issue that yoh you might have faced.	45	3.0
2450	thanks stupid uber thanks stupid uber thanks stupid uber last week i got a new phone with a new phone#, unfortunately for me, whoever had this # also had an uber account. you bad there's no option to tell the stupid uber toaster (their version of ai) that i'm not her. that i cannot verify worth my old phone#, doctor have it any more. guess i'll download lyft instead. they have better prices anyways thanks stupid uber	77	1.0
2451	overall pretty good. until you get money stolen from you, your driver doesn't show up, need to file a cplaint, have a question, have a suggestion, want to invest, or any other reason to speak to someone. in the case of credit card fraud and identity theft, good luck. maybe homeland security can get these people,but not you. the only reason for a company to not issue their contact info is if they ate committing a felony and don't want to get caught. my card was stolen and used for this service. been trying to get a phone number for over 2 hours and when they do contact you back, they call you a little later and give you a website to contact them at. do these pieces of garbage need a screenshot tecording of their own app? or do they have access to their own software? show me on the app where you can contact support. you developers are too stupid to have a rational conversation. update the app with features that are useful in these situations. the website that they forwarded me to started with a t dot. which redirected me to their actual support page. am i the victim of a spear phishing attempt by these people? i googled luft customer service number and 20 seconds later was on the phone.show me that for uber	228	3.0
2452	best app please download this app	6	5.0
2453	down loaded app had to text number and it would not send what's the point ! useless	17	1.0
2454	i'm trying to login in application but always show me error ( check your internet connection) can't login my account.	20	2.0
2455	uber is excellent on pickup time and finding my location but they reject short distance call ups.so they prefer long distance requests and this ducks because one needs same service whether going to a short or long destination	38	3.0
2456	complete trash, my driver didn't get paid and there is no way to fix it. unforgivable.	16	1.0
2457	absolutely useless. downloaded for the first time ever, i've never used this before. set up the account and get everything ready. request a ride for the morning and go to pay. payment error, payment method is invalid. ridiculous. it's my card i use every damn day. great start uber.	49	1.0
2458	i have has several issues with scheduling a ride rather paying with cc or gift card. instead of rectifying the situation they just copy the "standard response" horrible customer service	30	1.0
2459	uber charged me inter state toll taxes without the car even crossing state border. on raising the issue, their executive keeps repeated same message while completely ignoring the issue at hand. pathetic	32	1.0
2460	i didn't get the point to rate the passenger. if you don't give enough tips on a bad ride, bad scores? excuse me? what do you want? you want the passenger to clean the windshield, wash the car, and send a $10 tip to please the driver and get a 5 star after paying for a ride. nonsense. stop the tip and rating bully!	64	1.0
2461	after updating it has become more worse,the app doesn't work at all	12	2.0
2462	no one is replying either helping regarding payment issue i have been following up since so many days everytime we get is same typed message of no use even no one from help and support is responding drivers are charging extra and payment methods cant be switched	47	1.0
2463	all drivers just come to place and don't stop	9	3.0
2464	so. hard. to. use. navigating an app should be easy and intuitive, but after 2 years i still have issues. i can't find where to schedule a ride. i keep having driver canceling on me and i keep having to cancel rides. this app really needs a redesign	48	2.0
2465	dear team,this realy very rude behaviour from uber driver. his name suresh today i booked a bike thay come then they asked about fair. i told him that fair ia 68 rs then he said they dont go in this fair to dasitination . they cancelled the ride after taking sometime .after that in my uber wallet show i have to pay 16 rs for cancelation .this realy very bad experience. i am sufferd this type of issue many time . why should i pay 16 rs cancelation fee beacuse he cancel the ride he waste my time .	99	1.0
2466	worst app this is,att emergency time it show blank	9	1.0
2467	horrible service. very rude and unprofessional drivers. no contact no provided to complain in case of any issue	18	1.0
2468	first time using it. swift and effective with no stress or issues.	12	5.0
2469	stuck on google verification process, tried 30-40 times but no result, please remove google captche and use some easy to use and user friendly captche.	25	1.0
2470	it show wrong routes sometimes! fix it , by choosing routes by ourselves!	13	4.0
2471	i am not able to install getting error	8	1.0
2472	every time i order food they constantly cancel my order after picking up the food and when i try to contact uber for help i get nothing, when ordering a ride they stop 3 blocks away from where i requested to be picked up terrible service wouldn't recommend using uber	50	1.0
2473	very poor and frustrating app. map loading is worst.	9	1.0
2474	rash drivers. cancellations by drivers. untidy cabs. there are multiple trips which had issues. please try to address rash driving. nothing happens when we give comments after trips. i am not sure what actions you are taking on rash drivers. another horrendous experience we had with an uber ride. ac not working. cab was stinking with loose doors. worst experience.	60	1.0
2475	i can't get a ride. even though i have no outstanding payments. every time i try to book a ride it shows there was an error processing your request. please fix this	32	3.0
2476	hard to mess a ride,but people have issues. mine have always been pleasant.! zoink	14	5.0
2477	pathetic service. i always prefer ola. better customer service at least you get instant reply to resolve the issue.	19	1.0
2478	it always shows the error "oops, something went wrong" . worst app ever	13	1.0
2479	for the last few months, almost every uber driver has requested cash payments only. some have even declined the job if i insisted on paying online (to uber). this is extremely frustrating, i don't always carry cash, especially the change amount required for such rides. the drivers say uber takes 8-10 days to pay to them, and they don't have cash to even refuel their vehicles. uber needs to figure this out. i don't want to spoil the poor drivers' ratings because of this.	84	1.0
2480	great driver was wonderful and on time even stopped at store. will definitely use again	15	5.0
2481	poor customer service in providing timely resolution. once you raise an issue with the uber help team, don't expect any positive resolution as they close the inquiry just for the sake of it. even if we reopen the inquiry they again close the inquiry without any resolution.	47	1.0
2482	the uber customer support is not at all good. i have an issue with my trip payment so that's why i can't request a ride.neither it's allowimg me to book a cab nor allowimg me to make a payment for my previous trip. i tried to contact the support team but they are not taking any action. i guess they have same automated to reply to each and every query, every time i use to send an email, they use to send a same relpy. i havn't expected this much poor service from uber customer care.	96	3.0
2483	it's a 50/50 shot on whether or not your driver will show up. most of the time they do, but sometimes the driver just drives to the gps point without stopping.even if you text them your exact location and what youre wearing.	42	2.0
2484	customer support is rubbish, i tried to contact the driver so many times because i left my house key in his car and they didn't go back to me till now. (this happened 4 hours ago) i had to break into my house as i refused to pay a lot of money tho get a locksmith knowing that the driver had/has my keys. they can do better i'm sure of it	71	1.0
2485	easy to use & never have any issues with the app	11	5.0
2486	fast, friendly, she aims to please. understood physical issues and was quick to help.	14	5.0
2487	a decent app but drivers cancel and you get charged. can't login to my account, there's always a connection error when trying to get a taxi.	26	3.0
2488	poor customer care service, they not having customer care number or email to register the complaint. in app they having help session to raise complaint, i did complaint in this help session, 48 hours over still no response,so far 6 complaints i have raised no response yet. my issue without starting my trip,in my app shown on trip status, after knowing that immediately i cancelled my trip and i have charged for ₹52.50 for this cancellation. since two days i am raising complaint on this issue, there is not even single reply from the uber . other taxi services serving better than uber and swift with customer care services. since i am using 3 months worst experience from uber i am waiting for my refund after i will delete uber app and never use their services in future.	138	1.0
2489	it's great plain and simple ,just downloaded this app you have a piece of mind ,power confidence, at a touch of a button shazam uber driver ready to take you were you want go safely thanks samuel aguilar	38	5.0
2490	broken website, can't reset password. this totally screwed me over when i was on vacation and uber was my only option, i tried 12+ times and filled out 50+ captchas just to be locked out of the service because the "reset password" page simply refreshes when you hit "next" instead of updating your password, it is a damn shame this is the top company for ride sharing because i would pick lyft or any other service over uber in a second. super rich company but it's literally impossible to call a rep	92	1.0
2491	app doesn't allow me to select payment option as paytm. showing error message even when i have enough amount in my paytm account. please look into this. i am able to select paytm for pool rides but not for uber go or others	43	1.0
2492	i've been having issues scheduling a ride since the past 2 weeks. at first i thought it was the location or internet connectivity but no. tried this from different locations and different internet connections and the scheduling still doesn't work. stuck at the loading screen with no outcome. have to quit and try rebooking and go through the same again. please fix this. also the google pay option doesn't always work	71	2.0
2493	bad experience.i was travelling from delhi railway station when i booked my auto it shows a fare of 210 but when i reached the location the fare was 292 how is this possible the so why should i pay extra money. your app has some technical glitch please work on it or you are playing with customers	57	1.0
2494	stop hiring non-english drivers in miami! they really don't know how to navigate when it comes to pick up and to the destination that i want to go. and have people who actually speak english because i tried to call them to see where they are and mostly they don't speak a word of english. it's ridicilous! i'm sorry but it's really not fair when we have somewhere to be and to have some idiot ruin it.	77	1.0
2495	the pool button doesnt work. i try to press on it and it doesnt work. i have to re install the app so i can make it work one time. plese fix this glitch	34	2.0
2496	i try to join uber rewards and it says an unknown error has occured. whats up with that?	18	3.0
2497	i constantly have issues with this application. it rejects one of my credit cards for no reason and each time i have to change or update the card used as default payment, i have problems such as that i cannot order a ride, that payment is declined etc (nothing was otherwise wrong with my new card as it worked everywhere else). one day family profile tab just disappeared and i couldn't restore it. their support team was useless, sending me copypasted answers from the help section in the app.	89	1.0
2498	it is asking to update app again after downloading.	9	2.0
2499	if there was a option of 0 star would have given that worst app. drivers will call u to ask your destination and then cancel .was waiting for around 3 hours stuck at a place with my 5 year old kid and the drivers kept refusing.worst never use.	48	1.0
2500	uber app doesn't work for my debit cards with money on to book ride got app for nothing	18	1.0

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