156 KiBLFS
156 KiBLFS
| 1 | review | word_count | rating | tagged | feature_request | bug_report | aspect | aspect_sentiment |
|---|---|---|---|---|---|---|---|---|
| 2 | can not login. after entering my mobile number, it stuck at that screen . | 14 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 3 | greate service for the times when you need to go somewhere and don't want to drive. | 16 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 4 | they are pure money sucking evil company, always charge more than it required and they use surg as a weapon to do it. i also purchased a ride pass and have a promotion discount still the fare is surged and discount is not applied, and the customer support is always not reachable. | 56 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 5 | the app itself has a horrible attitute towards its customers. after booking a ride, if the driver is simply getting too delayed we dont have an option to cancel without a cancellation fee? pathetic customer service. | 35 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 6 | use it mainly in a city outside of london, prices are similar to competitors. in london recently though, we were not able to see how long a journey would take prior to booking / getting in? assumed it would still be quicker than the train and needed to get to another station to get the last train home, but it was slower. had we known before getting in, we would have got the train. wasted our money and was stressful. weird that everywhere else it tells you eta, but not london. | 98 | 3.0 | 1 | 1 | 0 | 0 | 2 |
| 7 | no respect drivers in uber company, all office staff is totally ignore captains, in karachi | 14 | 1.0 | 1 | 0 | 0 | 2 | 2 |
| 8 | the fares use to be far lower than a taxi fare however, now the rate seems depending on what time it is and how busy the drivers are. the drivers have been great, with the exception of a couple drivers who were not familiar with the area and to add to his and my frustration there was a language barrier. ultimately the issues that have made me give the app a low rating is due to the app not the drivers. | 88 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 9 | whenever i need the auto but always they show no autos available. so what is the use of ur service | 21 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 10 | most cabs nowadays are dirty. | 5 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 11 | you must have wallet option and you must have professional drivers and you must have your call center number. | 20 | 2.0 | 1 | 1 | 0 | 5 | 2 |
| 12 | the most 3rd class thing is those who are ride with the bikes any of the riders are don't want to go wherever you want at first they ask you how much the fare shown in the application and then they cancel. | 46 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 13 | why did you leave the philippines? you are so much better than grab. why oh why? please come back. 😭😭👋 | 20 | 5.0 | 1 | 0 | 0 | 5 | 2 |
| 14 | the help service is horrible i have been explaining an issue for more than one week and no body helped me with. they also charged me for 2 uber packages and no one from customer service replied to help me to get my money back. | 47 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 15 | can't add payment method when in different country, terrible user experience | 12 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 16 | uber drivers are froud they make you pay the cancelation fees by their master plan | 15 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 17 | i think it is good but we need more girls to drive because i like to be in the car with girls | 22 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 18 | there are 2 very big problems- first, when i am booking a pool, even if my drop location is near, the car would drop the one farther than me and thereafter, my turn would come.meaning, i go past my home, yet cannot get down secondly, once a trip is on, one cannot change the payment option even if there is a tab for change.how strange | 69 | 3.0 | 1 | 1 | 0 | 5 | 2 |
| 19 | plzz sure that a particular driver have to take the same rate & accept the request of a customer. it cancelled a many rides after coming to near my home. plzz check this problems | 35 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 20 | extra money keeps coming out of my account like 3.79 | 9 | 2.0 | 1 | 0 | 0 | 3 | 2 |
| 21 | earlier it was very good but right now i am using and trying to book a ride.it get back to me in google map and not booked any ride and tell me to set destination in map. abe pagal h kya | 43 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 22 | positive thinking about the service. | 5 | 3.0 | 1 | 0 | 0 | 2 | 0 |
| 23 | the app doesnt work functional anymore, i have to redownload every time just to request a cab. i either finish my trip already and couldnt request another one (still said incomplete) or i couldnt request at all. this getting very annoying and waste my time | 51 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 24 | this app is of no use won't accept request for a min distance the drivers keep us wait and at last they itself cancel order then what is the purpose of this app it's better taking a rickshaw very bad and cheating driver are wasting our time by confirming and at the last minute they itself cancel trip which makes our time waste 🖕 sucks | 69 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 25 | no one will accept your ride request unless it's super expensive. forget about uber. drivers just don't want to work. choose a different option. | 28 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 26 | just bad experiences throughout the time i've ridden with you. racist drivers, drivers that smell of liquor, the app doesn't work with the exact time and that has causes drivers to be mad at me for asking if they were in the same spot. more then one occasion. this one did it though. he was rude because i asked and when i apologized. after waiting for almost 30 mins he canceled. he was around the corner this is ridiculous. i choose save time but that doesn't mean waste my time constantly. | 99 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 27 | great app cheaper than taxi wish i had a car but u know one day at a time | 18 | 5.0 | 1 | 0 | 0 | 4 | 0 |
| 28 | consider on cancellation policy. if user cancel ride due to driver denial then it should not be cancellation charges. | 20 | 4.0 | 1 | 1 | 0 | 3 | 2 |
| 29 | but not booking fast 😞 | 4 | 3.0 | 1 | 0 | 0 | 5 | 2 |
| 30 | thesse drivers are very good and useful.thank you mr.shankar mohammed you are beloved persone | 14 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 31 | another ride & drive necessity in our world! am thankful & grateful for it! >the app- always upgrades & is very user-friendly. just have to learn it! *i am an uber driver in *pa! usually i luv it- except for: variable road conditions there, ugh! lol | 49 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 32 | charged me never showed upset | 5 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 33 | i think fares should include a range of estimate if there is a change of route or a lot of traffic in town. if a fare will escalate at least i should have an idea. | 38 | 4.0 | 1 | 1 | 0 | 4 | 2 |
| 34 | when you receive a promo, it's never applied for the following week, as it's supposed to. when you contact 'customer service', some of the agents are rude. right now i'm supposed to have a promotion, and as usual it's not applied. no way to inform them until after the transaction. smh. | 52 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 35 | never cones un recent past | 5 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 36 | current version crashes, has visual bugs that make it hard to book trips. keep having to restart it to make it work | 23 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 37 | why do i have to pay for a driver who cancels a ride? uber needs to amend the outcomes based on the user response. ghana experience has been different | 30 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 38 | hi, when i wanted to install in my phone, it keeps asking me to security check continuously number of times. what to do? | 24 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 39 | i took me teo to three times to download took forever i needed a ride in fast this app playes to much | 22 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 40 | experiencing technical issue with pixel 4a, android 12, whatsap shared location does not open as destination in the app. when click on whatsap location, it asks to open in uber and when select uber it just simply open app. second pathetic issue specially in delhi ncr region, multiple cancellation of trips. no one is ready to come from noida to delhi and vice versa. | 72 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 41 | been trying to get uber transportation signed for months now , and haven't been able to. | 15 | 1.0 | 1 | 0 | 1 | 5 | 2 |
| 42 | i am not able to delete a payment method and not able to book ride. please help | 17 | 2.0 | 1 | 1 | 1 | 0 | 2 |
| 43 | the uber app has not let me tip drivers for many months now and it's very annoying. i've reached out to uber support via twitter and they gave me a generic response saying drivers might opt out of tipping; i find this hard to believe as i live in nyc and take ubers often and have this issues on every single ride. i can rate the driver, but i can't tip. it's a big issue because not being able to tip has plummeted my rating. i am otherwise a pleasant passenger and yet my score has been gradually going down. having a lower score impacts on the types of drivers i get or if drivers even want to take my request. whenever i remember i bring cash to tip drivers because the app won't let me, but it's 2020 i should be able to tip in the app. other than tipping and uber support not helping me fix this issue the app has been okay. that said not being able to tip is a big problem and i often find myself taking lyft or vias as they don't give me issues with this. | 207 | 1 | 0 | 1 | 0 | 2 | |
| 44 | the simultaneous updating of the application is helpful and meets the needs of the customers. | 15 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 45 | worst ride yesterday, the driver was smoking in the cab, how could you hire such cab drivers | 17 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 46 | uber app is a wonderful nd fantastic for me | 9 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 47 | cant upload and too slow | 5 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 48 | most cheater app now a days. uber charging ac cab fare and driver partners aren't offering the comfort to loyal customers. they are citing vague reasons like petrol is dying, ac is out of order and in some cases they are not acknowledging the fact that uber given clear instructions on running the cab ac in fresh air mode. this pointless profiteering by uber and its partners and only collecting feedback without any noticeable impact. i'm going to uninstall it permanently.looters! stop it plz | 85 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 49 | there is a high need to do something about the drivers denying the trip. the possibility of the driver agreeing to drop you is just 1 out of 3. they don't even cancel the trip at their end and instead ask us to cancel the trip. a haryana registered cab will never go to delhi from gurugram. set things in place and allocate the delhi trip to a delhi registered cab. it will save customers a lot of time. | 93 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 50 | drivers are terrible and the conforming trip is worst for urgent issues the prices are double charge i hate u uber | 21 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 51 | best app for ride any where | 6 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 52 | i had to rate this trip because it was "quality customer service" the driver was professional, kind and friendly. additionally, we totally enjoyed the " beautiful tesla", which was a real treat for us | 38 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 53 | it's very good experience with uber. | 6 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 54 | there seems to be a bug in this latest update. am unable to contact the driver or cancel the ride. | 19 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 55 | uber has changed alot, i completly understand policies have changed , and as a big companie you have to make "adjustments" to them. mercedez over the years lexus and other legit nice brands have done so. that doesnt mean they decreased in quality. i think instead of stepping your game up uber with your new policies you took a wrong turn. i didnt mind you having to wait for cars when it was limited since i knew it was safe. now you added many vehicles and sonce then i have had multiple bad expiriences. i choose quality over quantity anyday. i hope your new policies are more inclined torwards users and not corporate greed much. good luck as for me im removing the app. | 145 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 56 | good to use but has limitations. cannot seem to change to a dark mode in android version. | 17 | 4.0 | 1 | 1 | 0 | 0 | 2 |
| 57 | but one thing you need to fix is to be able to add your comment when you go back to view your rides just like you can add issues, and your tip. because sometimes you in a rush getting off you give only the stars and you don't have time to comment. thank hope on the next update that will appear. thank you. | 66 | 5.0 | 1 | 1 | 0 | 0 | 2 |
| 58 | loading loading finally not available wasting our valuable time make it much speeder | 12 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 59 | booking me rs131 dikha ke finish me rs179 dekha raha h q wat a rubbish app delete this ola i will download bye bye uber robber app | 27 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 60 | i was over charged! such an eclectic service from uber! i have uninstalled the app. | 14 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 61 | so, cancelled my order 90 minutes after i placed it. pathetic. | 11 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 62 | this app is great and all, but you need to fix your cash option because it doesn't show up as a paying method :( | 26 | 2.0 | 1 | 0 | 1 | 3 | 2 |
| 63 | it doesn't work on multiple devices after the updates in some doesn't even show the map or the settings bar. | 20 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 64 | i'm getting sick of uber drivers telling me to cancel and reorder. i assume this is because they have a better ride. your waiting times are inaccurate because first driver is 7 mins. then he cancels, second one is then 10min | 41 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 65 | as a first time customer i've attempted to request a ride through the app multiple times, but everytime i tried it says "oops there's been an error processing your request. please go to the help page for assistance." there were 5 cars neat my house! i have no way of getting in touch with anyone about this issue. i had to use lyft to get to my destination smh | 73 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 66 | i don't want to give this application even one star. these people are crazy. they stole my money. i have completed 20 trips for weekend and they didn't paid me my money. suddenly surges disappears as soon as you accepted the trips. how come this is possible. when you call support they always says it varies time to time. how come it can get changed within fraction of seconds? i have been trying to ask them for paying me for what i have done. the support answered the call then they forwarded to | 120 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 67 | worst experience ever, it has happened 4 times with me now.cab drivers cancel on their end and these thieves from uber are charging me 20rs fine for no reason.called customer support for the same no proper response.these people are nothing but thieves absolute money grab and charging unnecessarily anyway possible. switching back to ola | 55 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 68 | i can't text or communicate with my driver at all unless i call them. the texting still doesn't work. | 20 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 69 | i need a ride now and there's no cash option despite the claim that one may opt to pay cash. | 21 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 70 | used to be good but now it is as unreliable as it's competitors. i always get drivers going to the wrong pick up locations and still getting charged for that. weird. i don't know if that's a way of earning profits but it is wrong! improve your system | 53 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 71 | we can not complain at the time of ride.please provide the contact number so that we will call on that number and tell you our problem | 26 | 2.0 | 1 | 1 | 0 | 5 | 2 |
| 72 | absolutely useless. downloaded for the first time ever, i've never used this before. set up the account and get everything ready. request a ride for the morning and go to pay. payment error, payment method is invalid. ridiculous. it's my card i use every damn day. great start uber. | 51 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 73 | this app sucks it never works when you need it | 11 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 74 | the app has a bug. when someone shares a ride with me, and i click on the notification, i'm not able to see the ride. the notification just disappears. there should be an option to view ongoing, shared rides within the app | 45 | 2.0 | 1 | 1 | 1 | 0 | 2 |
| 75 | the app and moreover in general the company behind is terrible. there is no way to reach out to support in anyway and talk to someone when something goes wrong. the only way you can get some support is through their list of pre defined questions, and even then you will only get an automated message. the level of careness this company has toward its riders and drivers are despicable. stop using this service | 78 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 76 | the driver always cancels the trip. they accept the trip and then cancels which is a waste of time for us specially during nights. how can it be safe for women? also when i gave 1star as rating for the application, the uber app shows server issue and asking us to rate again. very very bad experience. ola is much much better than uber. highly disappointed. | 69 | 1.0 | 1 | 0 | 1 | 1 | 2 |
| 77 | uber needs to do better. there used to be a not for me section when ordering an uber, i no longer see it when i try to book uber. plus since we are charged a fee when wr cancel, the driver should be charged a fee when they cancel or drive past your house or we we should get a $5.00 credit | 63 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 78 | do not have wallet option. cannot add more funds with my credit card. please advise and correct. thank you, corine garland | 20 | 2.0 | 1 | 1 | 1 | 3 | 2 |
| 79 | no service in my area. plus the drivers are unprofessional. they don't want go to far locations. according to my opinion these drivers should be fired with immediate effect if they are not interested in driving the cab. and even uber supports their issues. better to have an offline taxi. | 51 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 80 | the drivers call and ask where to go and cancels as soon as they know where. the last time i booked it got cancelled 4 times in a single booking. this is not done. | 34 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 81 | very bad experience. please always check that ac in the cab is working. because uber cab drivers will accept the ride and will not inform that ac is working or not and will tell you only when the ride gets started on the mid way when you load your luggage. even customers support will not help you they will just send emails and want positive feed back. uber is not going to refund you even you pay high charge. uber won't call you just email. also there are not any higher authority for uber. | 108 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 82 | the gps on this app is trash. this has nothing to do with drivers. it will literally make your driver go around in circles instead of sending them through the fast route. it extends the overall wait time. i have no issues with my drivers, its something uber should make a priority to fix considering the fact that drivers are heavily reliant on the app. if this continues i'm going to switch over to lyft. | 79 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 83 | i have to uninstall and reinstall every time i want to use it. it's a huge hassle and time consuming. | 19 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 84 | somehow i keep auto tipping large amounts. i.e. $25 and $8 tip. since i can't figure out how to stop this i will keep using lyft until someone can personally resolve this for me. | 35 | 1.0 | 1 | 1 | 1 | 3 | 2 |
| 85 | this app kinda sucks now | 5 | 2.0 | 1 | 0 | 0 | 2 | 2 |
| 86 | just doing this so it stops asking me. it's fine, it works at times you know you're being financially molested but that's all these apps. | 26 | 3.0 | 1 | 0 | 0 | 2 | 2 |
| 87 | the worst app , don't trust this app. i was with my family in road and needed car to ride us , uber didn't work and accept my cards . no support at all. | 37 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 88 | i have used your app several times and i pay the same thing everytime i use it to go to work but today it charged me 3 dollars more to get to work. not happ | 35 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 89 | the pin system never ever ever works for me, i never receive the text. why can't the uber app generate pins like every other mfa system out there? like make a unique qr code the driver can scan to verify i'm the rider? i just wasted 10 minutes of my driver's time trying to make this work. please fix. | 60 | 2.0 | 1 | 1 | 1 | 0 | 2 |
| 90 | the most harassing service. drivers are very harrashing, mostly auto driver and the rating of fares are not with our budgets. i'm going to uninstall this. | 27 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 91 | whats the point. there is no customer contact here! if u have an issue with the travel or the driver. u just cannot report. i reported on their app but got no call back. what if there was a serious emergency? thumbs down to uber | 46 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 92 | i can't even log into my account on my new phone.what is going on?! | 15 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 93 | sometimes ride cancelling drivers need to change rules strictly | 10 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 94 | i want an update of the app on microsoft store bcoz the previous version is not working. i'll be thankful if you give us the working version of the app | 33 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 95 | uber takes too much of there driver's money and the app for rating uber is terrible. | 16 | 2.0 | 1 | 0 | 0 | 2 | 2 |
| 96 | when i ordered an uber the rate was 7 and some change when i got my receipt the rate was 15.77 in i didn't agree on. | 27 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 97 | trip history is not appearing. i installed the app again and trip history has gone missing. | 17 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 98 | uber this days is stealing from us, you give a price on the app and when u got ur destination, the price change. pls return my money | 29 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 99 | always on time, sometimes have communication issues, i speak no spanish. but overall great service | 15 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 100 | they accept no customer input and do not want to hear from you. so, the only way to resolve any invoice issue is to file a complaint with the credit card company. they assume a perfect app that will handle any circumstance. | 43 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 101 | because of honest and hardworking drivers these aggregators are surviving. | 10 | 4.0 | 1 | 0 | 0 | 1 | 0 |
| 102 | i had a driver leave after waiting 1 min. then i was charged for a ride of about 2 blocks. the ride showed me picked up @ bldg #130 and dropped off @ bldg #111 on the same block. i could not find a way to report this specific issue so i used the critical safety line. the rep was not very empathetic and abruptly ended the call after i asked about the dispute process. the dept does not have a dedicated #. was late to work! not happy. will use lyft from now on! | 105 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 103 | each tym when i request for ride driver keeps cancelling it.after making us wait so long.is there any alternatv app? | 23 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 104 | first time i am trying to use uber. | 8 | 4.0 | 1 | 0 | 0 | 2 | 1 |
| 105 | needs more option in rating area | 6 | 3.0 | 1 | 1 | 0 | 5 | 2 |
| 106 | till today i was happy with uber but today i am thinking to switch to some other app. the reason is i had to wait for around 15 mins for the driver and when i was calling him he was continuously disconnected the phone. i didn't want to cancel the ride since it will lead to cancellation fee which will automatically benefit the driver(by giving him 31rs). and i was hell irritated. so my issue is with the cancellation fee which doesn't even bother to ask me why i am cancelling the ride. | 104 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 107 | **to whom this may concern,** (i would like to make an apology for this bad review! this was the 1st time i had ever tried to use uber. later on i found out that i hadn't completed my acct. set up by confirming my email addr. so this is the reason they never showed up! they didn't have my pick up info!** sb/oh.12/30/18.) uber sucks! i give this the poorest rating "f" for failure! uber never showed up!my appt window 2:15-2:25pm & it is now 2:49 pm & no ph. # to call to make a complaint! oh. sb | 133 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 108 | wrost app ever, i am gonna stop using it soon cauz of your misbehaving app. fix your app. when i selected cash payment, why you used uber credits without asking me? your driver saying app misbehaved pay the money for trip cauz fare was continiously changing from 0rs to 99rs and you deducted same amount from my uber credits without informing me. that means i paid double for single trip cauz of your ridiculous app | 85 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 109 | the prices are affordable & the drivers are quite polite. although i have to admit that sometimes the drop location is not accurate based on which the drivers ask for extra money. drivers accept the ride & then call us to ask where is the drop location if they don't find it convenient, they ask us to cancel. fine map location accuracy cannot be immediately solved. but i feel that, drivers who cancel after accepting the ride should be penalised instead of overcharging the customers. | 90 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 110 | why do the drivers request extra cash every single time you book a ride , what type of nonsense is this . otherwise it's a really good app but pls fix this issue | 33 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 111 | app can't have any customer care no. today 1 driver cheat me and i want to complain but i can't able. how i reach to customer care. | 30 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 112 | that's so disappointing that uber has such an illiterate drivers they don't know how to go according to map, they don't know the places properly and yes one more thing. we booked uber but it's fare was increased in just one day so due to this we switched to careem.many people can not afford this much fare.we were very satisfied with uber but not now. | 67 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 113 | все время пишет что надо обновить программу, хотя установлена последняя версия | 11 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 114 | after update, cannot add multiple stop. i would like to call a ride 15 mins later !😤 | 19 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 115 | full of bugs, when i want to add locations or change the payment method, the app leaves me hanging with no options to proceed. i tried uninstalling and reinstalling, same issue persists. please do something about it. | 38 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 116 | every time they asking where you want to go or cash or card bla bla many times they cancle or transfer | 20 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 117 | reservation fee for return trip was 11x higher than the outbound trip | 12 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 118 | m using this app but certainly i can't login and use it please help me for this issue | 18 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 119 | the recent update app doesn't show the exact pickup and dropping point on map.as i am a daily uber user i don't have other option rather using this app. please do the necessary changes. no proper customer support. provide some offers on uber share | 47 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 120 | wouldn't let me cancel, uber is scamming. i booked a ride on accident and went to hit cancel within 3 seconds. it wouldn't cancel, tried to get my driver to cancel, she couldn't. restarted the app 10 times, restarted my phone, uninstalled and reinstalled-- nothing worked. poor driver couldn't do anything. uber is trying to take my money for an accident. their help section is terrible, no customer service available. and now it keeps assigning me different drivers. | 80 | 1 | 0 | 1 | 0 | 2 | |
| 121 | well no complaints. but there is an issue or a bug. when you add multiple stops. let's say you start at point a to point b and would want to return to point a. what get displayed with the driver would pickup at point and and drop and point a which confuses them and makes it difficult to get a ride. | 64 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 122 | the app takes time to load and open | 8 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 123 | broken website, can't reset password. this totally screwed me over when i was on vacation and uber was my only option, i tried 12+ times and filled out 50+ captchas just to be locked out of the service because the "reset password" page simply refreshes when you hit "next" instead of updating your password, it is a damn shame this is the top company for ride sharing because i would pick lyft or any other service over uber in a second. super rich company but it's literally impossible to call a rep | 105 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 124 | mostly a good application. however there needs to be more options to contact customer service. there has been multiple occasions recently when i am waiting for a driver to show up & when they are only one minute away, the screen resets & it says that is is finding me a driver as if i just then opened the application. then i am stuck waiting for another completely different driver after already waiting a significant amount of time for one already. | 90 | 4.0 | 1 | 1 | 1 | 0 | 2 |
| 125 | i will give 0 out of 5. bcas i ordered food and it has bad smell and expired food. still i didn't get any response from uber. don't order in uber eats. better go for other options. | 38 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 126 | i am going to uninstall this app. ride cancelled by driver and ride cancelled charges they are putting on my next ride from me and its totally driver's mistake. and . why should i pay?worst experience | 38 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 127 | ek dum wakwaja app hai book karne se koi nehi ata or jo bhi ate hain woh log sab extra charge bolke paisa lut te hain or cancle hone par humko hin cancle charges dena padta hai ek dum wakwaja app hai please is appko use mat karo please 🙏🙏🙏🙏🙏🙏 | 54 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 128 | worst. driver charged more. no customer care facility. drivers unprofessional. even the uber centers dont know that hire go is actually rental. i mean its totally unbelievable that an international company does not have the reqd. facilities. the customers have to go thru all the enquiries with the driver who himself does not know a thing about the rates and features. i mean why is the company doing such a thing? for own benifits? taking money from the customer and filling own pockets | 84 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 129 | needs a wear os watch app! | 6 | 3.0 | 1 | 1 | 0 | 0 | 2 |
| 130 | my antivirus software tells me this app contains a virus that will reveal personal information. | 15 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 131 | well made app that is informative and easy to use. not often found in most apps! recommend! | 17 | 5.0 | 1 | 0 | 0 | 0 | 0 |
| 132 | it is very cheap in india that's why driver cancelled and frustrated all the time no fault of uber i should say it's all from the government to increasing this kind of company this is very big same here | 44 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 133 | smooth journey with mr. kamlesh kumar. with safety | 8 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 134 | was a great app, but starting to lose it. they went from 5 start to 3 star because we can no longer schedule a ride (error message appears regardless of location chosen) | 31 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 135 | jab request accept hi ni krte to uber par auto cab q diye ho band krdo | 19 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 136 | facing issues like - drive only canceling the trips if it is online payment and driver's are asking the destination over call and canceling the trip (destination is centre of city and ride distance 8-10km) | 36 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 137 | why cant i login or register my account. i have forgotten my password trying to reset it but its not happening. it is showing otp and again going back to sign in screen. even same thing happens during registration. other than that it is a great app to use. rides are cheaper and even drivers are well experienced. so sir please fix the issues. | 66 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 138 | i changed my phone and the app is behaving weird. menu takes long to show. paytm as a payment method is not working. the screen goes blank sometimes. | 30 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 139 | card transactions are being declined when there's funds available. next thing you have an amount owing, but on your bank statement the transaction is successful. some drivers just cancel a trip after waiting for over 5 minutes and you have to request again. then wait again for another driver, yet they are quick to cancel when they are the ones waiting. | 62 | 3.0 | 1 | 0 | 1 | 3 | 2 |
| 140 | the uber driver taygan did not load my uber cash i payed r100 and the trip was r53 so he stole r47 of myne and now for my next trip im short and giving name with uber please get back to me as soon as possible | 48 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 141 | horrible customer service and they tried to scam extra money for a ride o already paid for . wouldn't recommend. go for ola | 25 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 142 | good but wish it was cheaper a 20 min drive should not be 60$ | 14 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 143 | we also know the usefulness of uber by now. not much needs to be said prices are decently inconsistent sometimes and wait times can be as well. i also truly think there needs to be an option for "do you want to converse | 41 | 4.0 | 1 | 1 | 0 | 4 | 2 |
| 144 | uber charges cancellation fees for the bookings cancelled by drivers. almost all uber drivers take this advantage and ask the customers where the trip is then they do not respond to the call after and cancel the trip after an hour. there is no uber helpdesk to contact. if you are in a uber and an emergency occurs you are screwed for sure. uber drivers doesn't approve for online payment in applications as it would take 2-3 days for the amount to get credited to their account. worst service. | 98 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 145 | uts tally sad that some people need to get ti work and theirs luke 9 ubers near me and not accepting any of it. even though the trips are from $15 to $28 it if my pocket to pay them drivers. | 44 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 146 | can't install this app fastly it takes lots of to install | 11 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 147 | i am not able to install getting error | 8 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 148 | there is no option for google pay in latest version of uber app. i have updated it several times and there is no help option either in app. | 30 | 4.0 | 1 | 1 | 0 | 3 | 2 |
| 149 | they have blocked my account with no reason and even though i have send the requested information twice (id and card) they did not active it back. disgraceful customer service. | 33 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 150 | uber's never failed us. been using uber since september 2015 when i was in iowa for a wedding. we live out in the country, quite off the beaten path. in an emergent situation one very dark winter nite, the uber driver found our place within 5mins of the quoted arrival time. uber rocks! | 57 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 151 | i don't like uber because the drivers like to extend the trips to make them way longer so that they can charge you more. i had two drivers in one day that somehow kept missing turns, yet they were using gps. i told one driver to pull up to the door at my son's school, and instead he pulled up in the bus lane, not the car lane. so we were stuck in the bus line until they all moved. that trip cost was ridiculous. it's really unfair to rip off customers. i'm very disappointed. not a good look uber | 114 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 152 | app stops working says error | 5 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 153 | necessary evil given the decline of cabs. with that said, the 'share link' for rides seems broken and there's zero chance i'm giving uber access to my contacts or agreeing to whatever abusivr "terms" for them to text someone. terrible company, awful app, sadly necessary service. | 49 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 154 | doesn't work when you need it. | 6 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 155 | it's better now. hope you improve your service further. | 9 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 156 | driver charged 50 rs more than displayed fare | 8 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 157 | this is useless app . most of times drivers and even cars are not available in my area. on the other side apps working is very slow and rates are very high in the time of needs. terms and offers are not attractive . after the changing of owner it become more worst because of cream ruthless response i uninstalled that app too. i think i should do it too . motor bike and mini is not available also even they take so much time.! | 96 | 1.0 | 1 | 0 | 1 | 5 | 2 |
| 158 | i haven't checked it out yet but as soon as i check it out i give you a rating better than 3 if is better | 24 | 3.0 | 1 | 0 | 0 | 2 | 1 |
| 159 | some time uper check the riders requirements, because everyone ask for extra amaunt. | 14 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 160 | it provides very good service to us.uber add a new dimension in our lyf | 15 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 161 | used to be a good service but their customer service sucks, in fact i had some support staff try and scam me for cleaning fees when i hadn't taken a ride in years. other rideshare/delivery services have a customer service number to hopefully speak to someone who can understand you, unlike ubers help/chat which doesn't even have a simple "i have an issue" option as there are definitely things not covered available options to get support. thanks for changing the landscape and ruining it, be better | 105 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 162 | glitchy as hell, tells me to go-to the pick up point and isn't showing me the car. says i'm on the ride when i haven't even been picked up. uninstalled, restarted, still not working. your app sucks. | 39 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 163 | my account has been disabled for months now. | 7 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 164 | why do you keep having updates? it's a waste of time when someone needs a ride kinda right away. well you are losing money | 25 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 165 | each and every time the driver calls me and ask me my location if he is satisfied then only your trip gets confirmed. what's the use of booking through this app then. uber should make sure that driver makes a call atleast 1km to it's customers location. | 51 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 166 | after booking shall can i pay in indian currency? | 9 | 4.0 | 1 | 0 | 0 | 3 | 1 |
| 167 | update: just learned of the data breach that happened in 2016. this reinforces my decision to not do any further business with a company whose business ethics are basically non-existent. there were problems from the start with this company and as current news stories have heralded, it's not getting any better. | 52 | 2.0 | 1 | 0 | 0 | 2 | 2 |
| 168 | تكلفته و حساباته فيها اخطاء و لا يرد المبالغ المسحوبه. | 10 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 169 | what a beautiful rides 🤗😍 | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 170 | my last ride experience was worst.kept exact location but he roamed extra and made to pay extra.pleas do the needful | 22 | 5.0 | 1 | 0 | 0 | 1 | 2 |
| 171 | unable to book cab.it gives error everytime | 7 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 172 | app ui is decent. but the ux isn't good as the driver partners behave in an unprofessional manner, often overcharging. the customer service doesn't take ownership of this, providing delayed & unsatisfactory responses. | 33 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 173 | useless application. no option for ready account. every time app says. some thing went wrong. 🤬🤬🤬🤬🤬🤬😡 | 19 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 174 | i can't find any option for google pay in the payment options.! | 14 | 1.0 | 1 | 1 | 1 | 3 | 2 |
| 175 | great driver and system of safety! | 6 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 176 | your uber eats the fact that i got to wait an hour to get my food and it shows up cold. it's not the driver's it's your system fix it or you're gonna start losing business customers | 39 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 177 | they got my order completely wrong on uber food. i asked for refund. they said no. i then tried actually speaking to someone. instead of the automated request. and was advised to try again. when i tried again i basically got a reply saying "if you keep asking we will ban your account". so i got my refund through paypal. now my uber account is in owing and i can't use it till i pay it back.not a chance. horrable customer service. greedy company | 94 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 178 | i can't load my credit card details as 'add payment' goes nowhere. frustrating as i'm having to use other providers. i've uninstalled and downloaded the app several times. | 29 | 2.0 | 1 | 0 | 1 | 3 | 2 |
| 179 | uber is not working well these days, unable to find exact location sometimes unable to find ride and i haven't felt that issue before i am again here ( nov2019) after giving review in august 2019, at the time of odd-even rule uber hiked the prices and still prices are quite high after this rule. uber is becoming worse now | 63 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 180 | the app has not had any glitches when o used it. drivers were safe. | 14 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 181 | the driver needed to take a shower. smelled real bad. had to open the window | 16 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 182 | the worst service at all. i booked a cab to pick up a parcel from a different address and to get delivered to my place but after some time received a message that the driver has cancelled the order without informing and for which we need to pay rs. 25 as cancellation charges without any reason. | 62 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 183 | i am using this app since long i have only a map updation issue sometimes. | 15 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 184 | one bad experience (of many trips) with a rude, threatening and angry driver. ps. i got out quickly and called uber who quickly investigated and took notes. | 30 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 185 | i booked auto for my mother it got accident apart from there uber app not working i would definitely catch uber head office and i give complaint to police station , i put the number of mails to uber no one responding i will take action as per law. | 50 | 1.0 | 1 | 0 | 1 | 5 | 2 |
| 186 | i will let you know when i take advantage of this service. | 12 | 5.0 | 1 | 0 | 0 | 2 | 1 |
| 187 | pathetic support from uber there is no way to contact. i have an outstanding payment issue. every time i try to book ride it shows 'outstanding payment' and there is no option to 'pay' only 'close' button is there. when i tried using 'help' sections both app & website have only some predefined options and there is no scope to write your own problem if it is not present there. | 76 | 4.0 | 1 | 0 | 1 | 3 | 2 |
| 188 | worst experience! uber's gps system has prblm, you should fix this! and the drivers are frustrated bcz they don't get their incentives and so does frustrated drivers and wrong location detection creates clashes between drivers and passengers. have been using uber from so long. it was good enough but now the system is too poor | 61 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 189 | siddesha driver was very rude, just bcz he could not find the simple address, he cancelled the trip, and this bloody uber ppl are asking me cancellation fee. you worst. | 34 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 190 | compared to bolt, the app is pretty ugly. problems: irresponsive design for fonts, feedback is hidden in trips, when it's better to show up it after the trip. countless pop ups. update. no popups, but still skme bugs: a) trying to add an additional stop, last screen after confirm fee change - "not abke to chabge destination", b) after charge got an email "unable to charge your cc" (for full prev trip price). | 84 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 191 | in add payment option. only credit card and gift option is shown. upi and google pay option is not there even after updating the app | 26 | 3.0 | 1 | 1 | 0 | 3 | 2 |
| 192 | worst experience. the driver cancelled the trip and now it demands cash from me. i would never use this app again. | 24 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 193 | very slow to search cars in the dhaka city | 9 | 3.0 | 1 | 0 | 0 | 5 | 2 |
| 194 | sucks - the rides themselves are fine. it's the app that i take issue with. lyft is so much easier to navigate. hard to find what you are looking for in the app. when the driver is on their way, you can only see about an inch of the route screen. the box that keeps asking you if you want to edit your ride blocks the whole top half of screen and you can't close it. the bottom half is covered by the pic of the driver and car, which also can't be closed or moved to another screen. that leaves a tiny little section in the middle. the menu over laps words on my s8 so you can't click on certain ones, line items because it will open the one that is overlapping it instead. | 158 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 195 | my app isn't working properly . notify me again n again that choose payment method . i put it on cash method but still notify me again n again without booking my ride . plz fixxx ittt also its not notify my proper home location . always come with unnamed road do smething | 55 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 196 | most disgusting service is what u provide when i booked a cab the driver says he don't want to come and cancelled the trip and u people charge me for that. i have already uninstalled this app for the useless service u provide and none of my family members will use this service that u provide and u people cant improve anything other than making excuses. if the destination is far ur drivers just cancel the rides and u people charge the customers for this. is this the way u work other cab services are far better than yours | 123 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 197 | excellent services, kindly just keep the bike services all day times please, especially from baner to dhayari dsk, or vadagoaon sheri to dhayari. or else bike service in the night time as well. thank you so much team uber. lovely services all the time. 101% top | 50 | 5.0 | 1 | 1 | 0 | 5 | 0 |
| 198 | it is wonderful it can track where my over is and where it is and you should get this app | 20 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 199 | the only complaint i would have is that something and when my phone is on low battery i'll order a uber and then close the app then reopen it, it'll just stay on a finding a ride screen even if there's a uber on its way | 48 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 200 | uber app doesn't work for my debit cards with money on to book ride got app for nothing | 18 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 201 | used the app a few times, drivers were giving me lower scores for no reason, i sat quietly and didn't do anything to cause issue, yet they voted me down. i believe this was because i didn't tip, which should have anything to do with the rating system. i paid the fee i was asked to pay, unless you give me exceptional service i'm not going to tip. i rated all those drivers 5* and they voted me down. left the app, deleted it and will never use again. | 100 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 202 | so i tried to download uber and it worked but when i signed up it said that i need to update uber so i went to playmarket but it said that it doesnt work in my country although it is i saw many people use it plz help update:i was connected to vpn 🤦 | 57 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 203 | don't use this stupid app they won't come on time 4 times redirect my trip while i'm in emergency basis finally i catch public transportation very sad rip uber app still i am facing same issues no one can take seriously action | 43 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 204 | lynn was gracious & helpful loading our bags. | 7 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 205 | uber is becoming more unreliable. been experiencing longer waiting times, but more concerning are uber drivers that drop/cancel the ride after having it accepted.which adds more time and stress to the process. considering lyft.although drivers use both to game the system | 44 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 206 | the uber service in australia has gone backwards. the cancellation fee needs to be revised . a 23 minute wait is just not acceptable (and they think ot is fare to charge a cancellation fee). i have just delete the app | 42 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 207 | very good app easy to use | 6 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 208 | your all cabs drivers ask the destination if they don't want to go. they all don't come to pick. they even don't cancel the trip from their end. they transfer to each other. we are getting late, we have to cancel and then we have to bear the penalties. i have also born twice the penalties because of your stupid drivers. and uber don't have the facility to complaints this types of issues at a time. you should provide emergency numbers where we can report this incident on the spot. | 97 | 1.0 | 1 | 1 | 0 | 1 | 2 |
| 209 | its expensive and doesn't have fix price to the same place all the time. one time its 15 the same day its 30 the same place. baddddd | 30 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 210 | should give some basic training to drivers on their work. | 11 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 211 | it's waste of time, we can't able to add money via upi , then it is waste. | 18 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 212 | thanks to the app having issues, i'm supposed to pay a cancellation fee for the 2nd ride that was set 15 mins later. there is no contact number to call, there is only a limited number of help options on the app, terrible customer service - i just got hangup while talking. terrible. | 56 | 1.0 | 1 | 0 | 1 | 5 | 2 |
| 213 | this is pathetic app several times when we book cab drivers denied to go to the loacation or they call us ask droping point and then cansel it very much disappoint | 33 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 214 | horrible! worked very well for a few months then bam! i was advised of a change in a higher price estimate for each new ride. it went downhill after that. stating i need to add a second bank card. despit all the very polite emails of " oh were sorry" let us know how we can help" posturing. nada! niente! zero! zip! bupkis! thank you lyft no problems. even my financial institution assured me it was not my card or bank status. the sorry how can we help emails in 5, 4, 3, 2, 1 . . . but no fixes | 118 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 215 | recent drivers are wack.train them well | 6 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 216 | very convenient, very short wait time | 6 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 217 | we use this service all the time. somebody should have thought of this app sooner | 17 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 218 | very convenient! my driver was very professional, polite and extremely helpful. i got to my destination late and he made sure i was at the right place. google took us to a different address but he was patient while we drove around to locate the right address. such an angel! thank you. | 56 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 219 | i was charged money from my debit card without even getting in the ride. after i booked the ride, the driver asked me the destination that i had already put on the map, then after a few minutes the ride was canceled and for the record i didn't cancel the ride, the driver maybe! but the app charged rs 376 from my card and the trip is showing as completed. so, i want my refund as soon as possible and please fix your app! | 89 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 220 | lov lov lov my uber | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 221 | what an awesome experience! thank-u amiee (darlene) for making my first uber experience a fantastic one! anyone who utilized this uber app, make sure you ask for darlene, but call her aimee, she truly made my not so great morning of shoveling & being stuck in my driveway, more enjoyable. her nissan juke is a beast! got through these not so forgiving side streets here in erie, i seriously felt like i was untouchable in this car. great conversation & i felt very safe! that was one of the things i was worried about due to this being my first uber experience. again, thank-u aimee! if there were 10 stars on this rating system i would give them all to you! | 158 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 222 | always an error using app after i had an issue with a driver it stopped working i can sign in but every time i request a ride it says error i have funds egg is the issue | 36 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 223 | good app but you need more drivers. | 8 | 4.0 | 1 | 1 | 0 | 5 | 2 |
| 224 | i wanted to purchase a gift card for my sister since she commutes alot as i was in line to put 200$ on a card everyone even the cashier warned me about them i just put the card back and bought a septa key card instead, better safe than sorry. | 55 | 1.0 | 1 | 0 | 0 | 2 | 2 |
| 225 | in time service with good hospitality and respectful answer. caring women, children and old thank you | 16 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 226 | i've never even used the app, and when i really needed it - it wouldn't work (my car was gone and i had to visit my dentist). i've installed the app for the first time in my life, and it asked for my phone number. so i entered my number, but it told me that my account was disabled (i've never even created one). okay, no problem. i use my second phone number, but no results. really disappointed | 87 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 227 | it's a very good app just 15 minutes to wait | 10 | 5.0 | 1 | 0 | 0 | 5 | 2 |
| 228 | fares are high compared with other cabs | 7 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 229 | app is gabage. please fix your pickup point system. it is always wrong ! | 14 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 230 | super quick for pick up and drop off very efficient and friendly service. very happy and will use again 😊 | 20 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 231 | i liked this app. but it has not accepting any of my cards. which is weird because it worked before! and when i emailed about the issue, they said it doesnt accept the card i have. how are they going to accept it 4 days ago and not now? makes no sense! | 53 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 232 | app is not working. it crashed | 6 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 233 | i got screwed on a cancellation. i want the $5.00 cancellation fee refunded to my credit card. the driver was 2 minutes away when i made the request. i cancelled online within a minute and called the driver immediately. she did not answer but called me back after one minute. she was rude in that she hung up on me mid-conversation. she did not have to wait 5 minutes. i was given a choice online before i spoke to her to refuse the $5.00 cancellation fee. i chose to refuse the fee. uber charged it. | 103 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 234 | the app is too conjested, can't see what is happening that i would like to see. | 17 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 235 | try to better okay.money highy | 5 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 236 | a poor service. driver's didnt pickup on time. as well as they also didnt pickup my phone . i faced this prb so many time. . | 28 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 237 | app is always downloading and the adds are getting stupid. | 10 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 238 | i forgot the password. wrote too many mails.still no one contacted me neither i could log in.this the worst part of uber. whereas in ola i just need to put in my no. and i receive otp and log in. so simple and hassle free.uber made me feel that forgetting password is a serious crime! still unable to login in my uber account! ps: log in issue in uber is totally unexpected. uber team you definitely need to modify your app or else be prepared to loose loyal customers. customer support required | 107 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 239 | v v v poor service after 6 pm no anto is available but the autos are nearby, please request for improving the service regarding auto service | 29 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 240 | hello uber team, i have trouble when i am try to opening an app, when i am opening an app a blank white screen popping up. i have uninstalled the app and re-installed it various time. please help to resolve this issue. | 43 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 241 | it's great, works well; just wish there was a loyalty program or something similar. a way to get discounted or free rides. | 25 | 4.0 | 1 | 1 | 0 | 4 | 0 |
| 242 | one of the worst service or an application uber have. last ride was been declined by the driver and that cancellation fee is charged me for 160rs. | 29 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 243 | uber have a serious problem with the time the taxi take to respond on your request | 17 | 3.0 | 1 | 0 | 0 | 5 | 2 |
| 244 | sometimes uber struggles to find rides in places like pune camp depending on location. app is great and very easy to use. | 21 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 245 | yesterday when i booked a ride my screen shut off before ride was confirmed. but i still got charged canceled ride that i thought was incomplete .😖 | 27 | 2.0 | 1 | 0 | 0 | 3 | 2 |
| 246 | this app have some glitches or something. it makes me miss my ride several times. | 16 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 247 | looks like off late uber is training drivers and algorithms to create problems to it's users. fare is being manipulated after closing of the trip. you book a uber premier and there is no space for luggage as the boot is space is occupied by cng cylinder. uber premier drivers cancel trips after coming for pickup saying i want extra to carry luggage. and at the end uber refunds in the name of uber credits which are just numbers which can be manipulated digitally. | 97 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 248 | worst app when we book a cab the ride will automatically got cancelled after that we book another the cancel charges also added more prize need to fix this issue worst experience ever seen | 36 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 249 | intially this app was best for commuting. but now a days the drivers have become so fraudulent. they just keep wasting time. this app does not allow to even cancel the ride if there is drivers fault. drivers accept the ride and then asks on call about the destination . after that he says that he won't go there .he asks to cancel the ride and if we cancel then uber charges us. this needs to improve. also there is no customer support | 82 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 250 | many of the drivers do not understand how the app works. usually they just cancel the trips, but you get charged. the customer service is terrible. there's no phone number, you can only click some options in an automatic chat. use lyft if possible. | 48 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 251 | it's great when it works! usually cheaper and more available than lyft, but half the time i go to use it it doesn't want to work. | 26 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 252 | good service but need to be improve accurate location. | 10 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 253 | horrible customer service. will not assist you when needed. | 10 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 254 | scheduling a future pick up is a horror show. in houston, i tried to schedule a pick-up for the airport hours before my flight (on my mobile, naturally). i repeatedly put and time then went to the next screen, but it kept showing the current time. i finally "confirmed" hoping that the time would be correct, but it was not. a car was dispatched. i phoned the driver, explained the problem and asked her to cancel it. she did, and i gave up. she said she had problems with the uber system too. i called just before i needed to leave. | 127 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 255 | upi payment is no longer available. also you can't schedule airport pickups. rest is ok i guess, but for a co. that takes over 30% of ride charges as commission they need to do better overall! | 37 | 3.0 | 1 | 1 | 0 | 3 | 2 |
| 256 | the app crashes as soon as i open it. it keeps stopping. | 12 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 257 | avarage i would lyk to.say | 5 | 3.0 | 1 | 0 | 0 | 2 | 1 |
| 258 | whenever you do ride-sharing, it makes you walk to sometimes convenient places like on a busy road, or if its pouring rain outside. if i am paying for someone to pick me up, then they should pick me up at my location, not make me walk in the rain, or to a busy street. | 55 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 259 | terrible customer service. a driver refused to drive us unless we gave him 20 extra dollars for uber xl. only 4 of us. and he was driver assigned when i picked for 4 people. then they took the full ride amount out of my account. but only refunded the cancelation fee which they didn't even take from me. there is also no contact number unless your a driver so if you do have a issue it can be frustrating to deal with uber. | 87 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 260 | very expensive in sri lanka now. i don't recommend it. the normal road transportation tuk tuks are cheaper than uber. before it used to be my daily option. now the rates are very high. i'm very disappointed with their service. also there are no promotions. their standard had gone down rapidly. | 54 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 261 | one thing that makes uber special is no refusals. but sadly, that's not the case anymore. rate of refusals are becoming higher with every passing day. drivers will ask for the drop location on call and will cancel the ride after sometime if they are not willing to go. happens more frequently with bikes. they don't even cancel themselves but will ask the rider to cancel. i've had 3-4 cancellations on a row many times. this creates a lot of inconvenience. | 85 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 262 | i didn't get the point to rate the passenger. if you don't give enough tips on a bad ride, bad scores? excuse me? what do you want? you want the passenger to clean the windshield, wash the car, and send a $10 tip to please the driver and get a 5 star after paying for a ride. nonsense. stop the tip and rating bully! | 67 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 263 | in the future it would be nice to be able to add tips when scheduling for a ride in the future to increase the chances that someone accepts your ride request | 33 | 4.0 | 1 | 1 | 0 | 5 | 0 |
| 264 | very helpful while you are traveling around or heading for a destination and need to reach in time. | 18 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 265 | i ordered an uber and it never showed up i would not recommend | 13 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 266 | payment options not working. 350 debited from my card but nothing in ubercash | 14 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 267 | that's a great aap for ride | 6 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 268 | worst experience. suddenly it needs verification when there's urgency.#worstapp also there driver's have no behavior how to response. also not good customer service from uber side 😡😡 | 30 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 269 | very smooth in newark where not much else is. | 10 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 270 | load time is terrible and most recent update has made driver location completely unreliable. it will take 5 minutes, the entire wait time, for the app too short my driver's location. terrible. | 32 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 271 | the service is terrible. more than once they made me pay for tolls that weren't due. and there is no real customer service to solve issues. luckily, other similar services are on the market. i strongly recommend not to use uber. and yes, i have contacted them many times and they said they will not refund the last toll because it was due (even if i explained them that we passed on the top of the street-freeway- and we didn't take the pay way-tunnel). i really would like to know where my money are. however, you can only chat to them and they do not know the streets and do not realise this can happen. it is wrong and frustrating. | 130 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 272 | not satisfied; bad experience especially with the cashless transaction.was overcharged and issue not resolved. | 15 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 273 | pricing is erratic. "peak" hours should be known and not sporadic when uber says its peak times. same ride, same time has been very different prices. as much as $20-$25 more | 30 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 274 | i can't schedule a ride since the last update. whether is in within 10 mins or in the morning, it keeps looping me back to directions. i'm using android phone. please take a closer look. thank you | 38 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 275 | fare r bit high.but some time it is too much. if driver canceled we have to pay this is not fair max time cancellation charges r noy wave off | 30 | 4.0 | 1 | 0 | 0 | 4 | 2 |
| 276 | first time has a bad experience with uber.waiting almost 2hour, uber driver still not yet come. then i want to cancel but uber said if i cancelled will charge rm5, so i decided to wait.lastly, uber cancel it😡😡 | 39 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 277 | giving pathetic services nowadays. my payment option keeps on stucking everyday .dont know what happens with the apolication. | 19 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 278 | good times are over. what's the point of uber if uberxs don't pick up any rides under £15? they wait for the price to surge and then pick them up. might as well only use bolt or freenow. or actually go back to black cabs. either set a minimum fare as an expectation or stop advertising trips for x price and never delivering. | 65 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 279 | worse app don't use because i m facing payment issue and customer support also getting responses too late compared to others and when i m using that time i'm getting angry on this application one important thing is those people not taking our wallet money why i m telling this thing when i need use this money that time they are giving error other options also not giving very bad app | 76 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 280 | why can't i add upi or google pay as a payment method in the app? only options are cash, credit / debit card and gift cards. | 28 | 2.0 | 1 | 1 | 1 | 3 | 2 |
| 281 | uber cab drivers in bangalore have made a rule within themselves , not to switch on the ac in uber go, due to emergent situations we ultimately have to board the cab. everytime we have to call customer care to educate/direct the drivers , then they switch it on. requesting uber to issue strict circulars/notices to avoid the same | 58 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 282 | i have discovered design flaws that have cost me money. for example, in one case the driver's phone lost connection to the application at the drop off point. as a result i was charged $11 for a $5 trip because the app didn't register that the trip was over. if the algorithm were to track the gps signal of both the driver and the passenger cell phones, it would be able to recognize when the passenger had reached their destination if the gps signal from the driver dropped. | 96 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 283 | even though my home address is shown, the driver is directed to the wrong address. very confusing to the driver and myself. previous issue is resolved, but now the gps directs the drivers to go in circles blocks away. there is no way to contact you on the website. | 51 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 284 | how to pre book. ride? the new version isn't showing anything | 13 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 285 | if ever was a dumb customer support, it is ubers. it is really frustrating to chat to a chatbot which keeps on copy pasting same thing. these bots come with names though, in my case salina j. surajit d. and merugu k. edit : few more bots with name pandiri d issue: pending charge. i've sent them card statement and shown a screen shot of pending charge thet still keep asking screenshot of the issue. edit 2: now uber has completely stopped replying to my emails and chat messages in uber app. | 108 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 286 | the main problem with this cab service is that it doesn't find a cab when you need the most. i'm not saying that from one single time it let me down, but at least 5 times at my count. the only purpose of this app is to connect driver and client, and they don't do that well. | 60 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 287 | frustrating. i can't seem to log in to start driving. too many issues and yes i've tried it all! | 19 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 288 | very good service and cheaper than others cab services. | 9 | 5.0 | 1 | 0 | 0 | 4 | 0 |
| 289 | a lot of uber drivers just cancel on your face after misbehaving, there's no way to rate them or report and you have to pay the cancellation fee, please fix this, horrible. | 33 | 2.0 | 1 | 1 | 0 | 1 | 2 |
| 290 | very nyc app, attractive offers etc | 6 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 291 | la aplicación es buena el problema son los chóferes que siempre que eliges pagar con tarjeta te cancelan el viaje. | 20 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 292 | worst application ever. they don't know how to resolve issues and give false reasons to block accounts. would have given negative rating if i could | 28 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 293 | hopeless in noida don't know about other cities | 9 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 294 | the idea and app is really helpful. but when we need it the most trust the ride never gets booked. and sometimes prices are peak which we cannot afford. | 33 | 3.0 | 1 | 0 | 0 | 5 | 2 |
| 295 | في السواقين كتير بيرفضوا الطلب ومش بيردوا يكنسلوا الرحلة علشان العميل اللي يكنسل | 13 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 296 | prompt and courteous people some drivers drive a little aggressive never had a bad ride | 14 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 297 | i have been asking for uber to fix my toggle feature for two days so that i can use my gift card. i get the runaround! their site says they can do this, but instead of just doing it they continue to ask me to do this, that, and the other thing. nothing they've had me do has helped. nothing! they've now stopped replying to my requests for help. i feel like the $100 i spent for a gift card to access their service was a waste. very unhappy. | 101 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 298 | the new feature where the cab can be shared is the worst. and beside that you can only choose seats for just 2 persons. what if we are more than that. cab takes so much time reaching to us. what if we are in a hurry and we have booked a cab so we can reach at our time but in sharing basis we need to compromise with our time for other passengers. worst feature ever ! | 77 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 299 | easy access n time saver service. | 6 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 300 | fast response nd real nd legit trust worthy ,love uber for life dat wat i wil b using ooo🥰🥰 | 21 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 301 | i've been having very bad experience with booking cabs lately. waiting for 30-40 min, and no confirmation or cancellation. drivers don't respond to text or call. please look into the issue. | 32 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 302 | navigation is very poor should improve otherwise excellent service no 1 | 12 | 5.0 | 1 | 0 | 1 | 0 | 0 |
| 303 | maximum drivers asking for extra money | 6 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 304 | cab tracing getting worse day by day | 7 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 305 | uber is providing excellent service and rates are fixed and economic friendly, and their customer response is very good. uber is always my first preference. | 27 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 306 | cannot login at all. constantly says 'error' | 8 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 307 | it has become ridiculously slow after the new ui update. why are you introducing so many animations if they are making the app slow. also, it's taking a lot of space on my phone, 178 mb! why do you need that much space! | 47 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 308 | the worst app ever don't ever download it by mistake. my worst experience. | 14 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 309 | always a good experience wherever i travel to.drivers are courteous and mannerable | 11 | 4.0 | 1 | 0 | 0 | 1 | 0 |
| 310 | i used uber in ludhiana. my driver cancelled my booking but still i was panelised. i requested in app but it doesn't work. i want to know why? don't have any facility to solve the issue. | 34 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 311 | no rides available at basic point every driver is decining the request so why are you opning this app driver dosnt want to go. jaha hume jaana h wahape unhe nhi jaana h toh taxi kyu chalate ho ghar pe apni marao chu jaisa app h | 49 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 312 | absoloutely rip off for cab fare each stop is added on which a estimated payment goes through it shoukdnt be allowed to keep charging when it has been deducted thats my opinion and i c that thats the catch nobody lnows | 42 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 313 | muje trip 128 bata ke 181 amount liya | 8 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 314 | fares have become ridiculously high. keeps on displaying that "fares are higher due to increased demand" when in reality they're like that the whole time. this used to rarely happen a while back and now it occurs on a daily basis 24/7 | 44 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 315 | waste app without app download can't go for ride like ola why | 13 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 316 | worst experience when i was signing in ,its not sending otp to my number. and even i cannot delete my account its giving an error "webpage not available | 29 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 317 | need a ride? they have you covered. timely, friendly service at a decent price. i have never had a bad experience with them. | 25 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 318 | unprofessional drivers very rude to customers uber don't train their drivers now they have started cancelling the ride by themselves so now we have to take drivers permission if we want to go somewhere not a good company uber. | 40 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 319 | great app exceptinoe glitches where it boots me off the app | 10 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 320 | oops,there is no zero star.one of the worst service ever provided,no proper customer support, unprofessional drivers who even dont return the change,after fixing the plan ,on the way increase the price. | 32 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 321 | says i already have an account with my number and i don't won't let me make an account because of it if i could it would get 0 stars extremely displeased! | 32 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 322 | i had an important doctors appointment today and waited an hour hoping someone would drive me but ended up not getting any drivers and missing it. i live in the city, how can there not be anyone? my destination was only 18 minutes away by car | 49 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 323 | complete garbage. for a company whose business model revolves around an app, they are failing miserably at providing a stable product that doesn't have a million technical errors when trying to get something as simple as a ride. | 38 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 324 | it's stopped working. can't use it anymore. | 7 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 325 | poor service drivers don't answer calls after asking for destination and force to cancel the ride. | 16 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 326 | ive used uber quite frequently in the past and was routinely charged about $11 which was a fair price. however recently ive been charged between $15 and $20 for the same trip as before. ive gotten price adjustments for a couple but i cant fight the one i got today for $20. i shouldnt be paying almost twice my usual fare | 63 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 327 | worst app ever since used, day by day the service is going down, there is no customer support but they have driver support, u cannot lodge a complaint against driver on their misbehave | 34 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 328 | takes forever to find a driver 🙄 and it doesn't want to show the fare until you get connected to a driver where in the past it has shown | 31 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 329 | worst apps. unable to open account. worst security check. go to hell | 11 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 330 | i was ripped off through my debit card through uber eats charges totalling 180.00. between the stupid robot chats and emails i didn't get this issue resolved until today. i had frozen my card til yesterday then unfroze hoping funds would be deposited. they were and a week of a whole lot of stress wondering what i was going to do because diego the guy who was allowed to put his name on my ubereats account calling himself my boyfriend with no notice to me, began charging meals every day 7 days. | 104 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 331 | can't go lower than a 1 star. | 7 | 1.0 | 1 | 0 | 0 | 2 | 2 |
| 332 | your driver's are so rude and all the time while emergency all of them are not accepting request. and they at our door and cancel the ride. solve this problem please. | 34 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 333 | hi. it would be nicer if you can add emergency contacts in the app. tq | 14 | 4.0 | 1 | 1 | 0 | 5 | 2 |
| 334 | the new uber pool express sucks ass. it's ridiculous how it charges sometimes as the regular uber pool, and the uber pool sometimes charges like an uber x. this morning uber pool was charging me 12 so i decided to try uber pool express since it was cheaper. besides the fact that it makes me walk towards some bus stop, and the fact that this morning the dumb driver went through another street expecting me to walk more and then cancelled made me be late to school. so. i'd rather go back to using my tap card at the metro bus if the most affordable price will be uber pool express since it will make me walk. would save me some bucks too. | 141 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 335 | worst app, not reliable at all it always has problem with my cards even though they work perfect on any app which is not uber every time i need ride in desperation it always gives me card error and i end up booking lyft even if it's 3x expensive. what am i supposed to do when lyft is i ended up missing my classes cause i thought i could trust uber. don't ever download this app unless you have 1 million alternate cards or something. | 94 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 336 | perfect for my needs😀 very convinient to get a ride😀been using this for years. | 14 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 337 | communication between clients, uber company and uber drivers urgently needs updating specially orders and clients locations | 17 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 338 | i have enjoyed a lot | 5 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 339 | uber runs for million sake | 5 | 4.0 | 1 | 0 | 0 | 2 | 2 |
| 340 | the drivers are cancelling my request these days and i am being charged the cancellation fee. when i am trying to revuew the cancellation fee choosing 'driver cancelled' as option, i am getting the error "bad request". something is really wrong with the app right now! | 50 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 341 | this app worked very well for me. i was in a pinch, and needed uber. no taxis available. it was super late. had to install the app, setup account. did not take long. had to wait an hour and a half for an available driver, but the app kept me updated constantly about arranging a driver for me. once they reached one, the app showed exactly where the driver was on a map, moving to me with accurate minute by minute arrival expectation. i liked the app. driver was awesome as well. | 99 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 342 | goob app but very expesive on my area.only 2 blocks you are going to pay almost $12. | 17 | 4.0 | 1 | 0 | 0 | 4 | 2 |
| 343 | why do the country of africa show when download 😡 uber app | 12 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 344 | its good enough but some experience of the app may be confusing. after my driver pick me, there are so much information showing from the app. when i arrive and about to scroll my screen, suddenly the app ask for rating then i gave the false rating (i want to give 5 but turns out to be 3 to my driver denny). i think the developer should make a confirmation message after the user give the ratings, so that user could change the rating if they put the wrong ratings before. | 100 | 4.0 | 1 | 1 | 1 | 0 | 2 |
| 345 | i like the way you provide such a wonderful transport process. but today i received a text message from uber that they provide a coupon to get 75% off upto rs. 75/ ride. when i put that coupon on the app, it shows that coupon is not valid. what is this.? | 54 | 4.0 | 1 | 0 | 1 | 5 | 2 |
| 346 | there seems to be an issue with the latest version. pickup confirmation either doesn't appear or errors out. | 18 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 347 | overall experience is good always, need to fix lower rates for trips. | 12 | 4.0 | 1 | 0 | 0 | 4 | 2 |
| 348 | i work in ansonia ct im a physical therapist every day i order an uber ride to get me to my client because public transpertation does not go that far unfortunately when i order the uber in that town a message allways pops up " unable to connect with uber " then the app shuts my phone off. that really sucks, now i have to pre order the ride before i leave home which costs me more money, and to make my experience worse.today the uber never showed up! really sucks fix the issues please! | 109 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 349 | why is there no option to report drivers that make you wait 20 minutes for them just to get cancelled? this app is a joke! and by the looks of it they don't even bother to address all the bad reviews | 43 | 1.0 | 1 | 1 | 0 | 1 | 2 |
| 350 | sometimes driver cancels ride on the last moment | 8 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 351 | excellent. on time. polite. good car | 6 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 352 | continuing public transport option too would have been nice | 9 | 3.0 | 1 | 1 | 0 | 5 | 2 |
| 353 | overall service is very good. but there is one problem. i leave in delhi which is near by noida, when i book cab it connect to drivers in noida and due to mcd toll tax they do not come to pickup and do not cancel it. when we call then they ask to cancel. if we denied then sometime they cancel and some time they don't cancel and don't come as a result we've to cancel it which add some charges though after selecting appropriate reason uber reverse it which is good. please work on this issue. | 108 | 4.0 | 1 | 0 | 0 | 1 | 0 |
| 354 | this is a very helpful service to have and use however, these past few weeks everytime i open the app to order a ride, it glitches so i am not able to see where my driver is/how far away they are! i have to close the app and reopen. most times when i order a ride i have to do this process 4-5 times! it would be great if this could be fixed, i will continue to use the service but the functionality is simply frustrating. | 92 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 355 | trying to rectify a billing issue is near impossible. the fare review section is so rigid that if your issue is not listed in the options then you're out of luck. and trying to contact a human is also impossible as i cannot find any contact numbers for uber sri lanka and the one i did find leads to an automated answering machine which again only lists a few options and then ends the call after reading its script without giving you the option of talking to a person. honestly, if you're using this app you best hope you don't have a dispute with the billing cause you're never seeing that money again. | 128 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 356 | driver is asking to pay extra for the ride! very bad experience. | 12 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 357 | drivers always go to road behind house & don't always answer phone when i call to tell them (i watch them on my phone as they search for the house), app updates then i get a notice the app soon won't be available unless install new app, all drivers to date have been friendly & safe drivers - when someone does eventually arrive. | 64 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 358 | nice app but takes time when installing it after downloading. | 10 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 359 | if you get a good driver customers should be able to request that driver again. | 15 | 4.0 | 1 | 1 | 0 | 5 | 0 |
| 360 | anymore there are no drivers i request for hours and nothing | 11 | 3.0 | 1 | 0 | 0 | 5 | 2 |
| 361 | driver cancel the ride and i pay the fine amount, isn't good. so that's why i reduced 2 ponts. | 19 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 362 | i've used this app twice everyday, six days a week for work and due to the most recent update caused the app to lock on me after the first ride. so i literally have to uninstall and reinstall to get a new uber every time. it's becoming annoying. | 53 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 363 | the app is ok, but the unsolicited notifications are very annoying. i know when i need a tranport, it is not necessary to remind me. i'll uninstall the app for this reason (might reinstall it temporarily if needed, but probably usually use other possibilities) | 46 | 4.0 | 1 | 0 | 1 | 0 | 0 |
| 364 | delay factor should be minimised. | 5 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 365 | bohot hi ghatia app h.drivers ko baat karne ki tameez nahi h.bohot hi badtameez aur jahil drivers h.tumhara system hi kharab h,address kahi ka dalo aur tumhare system me kahi aur ka show hota h.tumhari wajah se hum apni destination par nahi pauch paye.band kardo apni company.ek to hame kahi aur hi paucha diya phir paise bhi maang rahe h.sabse bekaar experience tha meri life ka.mai to ab kabhi bhi ye app use nahi karugi.aur sabko bologi koi na kare ye app use.drivers kahi bhi chod dete h.😡😡. | 127 | 1.0 | 1 | 0 | 1 | 1 | 2 |
| 366 | first driver didn't accept my request. second one accepted and have nice trip journey | 15 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 367 | server crashes and cannot pay through upi, and cannot switch payment modes as well, so i have to pay via cash and later it tells me to pay the driver via upi. absolutely useless app. | 35 | 1 | 0 | 1 | 0 | 2 | |
| 368 | app is always temporarily unavailable. | 5 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 369 | the app is easy to use. requesting a ride becomes easier. | 12 | 5.0 | 1 | 0 | 0 | 0 | 0 |
| 370 | it keep saying that there is a new version and i shuold upgrade to it as my version which i just dwonloaded is no longer supported but when i upgrade i go back to open the version i had already dwonloaded with no upgrade and this keeps on going on and on | 54 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 371 | nice service.needs some discounts for intercity service.like nearest location of dhaka.as-tongi,college gate,kaliganj.etc | 14 | 5.0 | 1 | 1 | 0 | 4 | 2 |
| 372 | stop sending me discount/promotion sms | 5 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 373 | app was good, but after update, the app now freeze all the time, i wish uber team fix this problem | 20 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 374 | stop forcing me to download this app | 7 | 1.0 | 1 | 0 | 0 | 2 | 2 |
| 375 | driver is really fast and very humble in talking. | 9 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 376 | customer support zero too many ride cancelled driver call customer ask destination after that cancelled ride and waste customer time not if you want to going some where and you depends on uber not shure you arrive your destination on time because they think that they are the owner and have booked the booking of their own free will or where they want to go or where not, just pick up the booking of the customer and ask the destination whether to go or not, then i need 1 hour to book the cab. it s | 109 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 377 | it nice and very easy to use | 7 | 3.0 | 1 | 0 | 0 | 2 | 0 |
| 378 | what is this i cant understand it's not right bcz you people are adding extra money of the previous booking which is being cancel so i request you to fix it | 32 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 379 | safe and usefull however, drivers are sometimes not coming closer or cancelling your ride. this ks really inconvenient when in a hurry. also i do not get my plus discounts and they are also different sometimes also the app when ordering groceries is very slow and glitchy | 48 | 1.0 | 1 | 0 | 1 | 1 | 0 |
| 380 | i trying to down load the app it's not happing | 10 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 381 | kristopher was a very pleasant driver. | 6 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 382 | i think you should start sharing option | 8 | 5.0 | 1 | 1 | 0 | 5 | 2 |
| 383 | i don't understand how you removed my previous review, but it doesn't stop the fact that your customer "support" team cause more problems they solve. i still have issues.only it's now with both apps, thanks to your support team messing with my account. | 44 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 384 | only ever had one issue that they quickly resolved. like the app and the service. good job. | 17 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 385 | i would recommend minus star. because they dont deseve it. if their driver do not know the location then the fault is of the customer and not of the driver as the drivers can cancel the trip as they want | 43 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 386 | very difficult to rate & tip. | 6 | 2.0 | 1 | 0 | 0 | 0 | 2 |
| 387 | some time payment issues i had faced otherwise services is good | 11 | 4.0 | 1 | 0 | 1 | 3 | 2 |
| 388 | drivers ask where to go if its for a short distance they tell to cancel the booking and we will get punishment like pay rs50 towards cancelation booking | 29 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 389 | worst service, pathetic way of talking never gona recommend any one your worst service. drivers are not good, and even no option for complaining. they accept for ride and then don't come, it is wasting time. wish i can give zero stars. #uber_sucks | 45 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 390 | bestest cab service. provided a cab when needed the most. should've missed the flight, if it weren't uber :) | 20 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 391 | uber deserves zero stars.i used it for the first time in last year.i was checking a ride, the fare was 130 and i got a call from my friend.we talked about 2 mins, then i got back and now the fare was 155 which is not fair. so today, my family and i need to go somewhere urgently and i used uber again.the fair was 133, i booked and the fare turned into 153 coz they charged me for an old trip which i never had, we merely stopped the ride for 2 mins to pick up a cake the fare turned into 173 now | 135 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 392 | does the job. not a fan that uber eats is now so prominant and i have to select first everytime when opening the app. | 24 | 3.0 | 1 | 0 | 0 | 0 | 2 |
| 393 | some time you are not a good option for booking cab or bike | 13 | 5.0 | 1 | 0 | 0 | 5 | 2 |
| 394 | you guys charged me $21 first then turned around and charged me another $36 for a different uber driver because you didn't have another available ! bad business | 27 | 3.0 | 1 | 0 | 0 | 3 | 2 |
| 395 | it has its issues from time to time, but after 3 years of using it i can say it's still the best taxi app in bucurești. | 29 | 5.0 | 1 | 0 | 1 | 2 | 0 |
| 396 | bad server. unable to book rides for the past 2 weeks. very upset | 12 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 397 | not accurate location navigation both driver and passenger in apps plz fix it in update | 15 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 398 | for the most part the app is amazing. my one major complaint is i scheduled a black car pick up to go to an event in l.a. and i was not notified that the service was not available until i was supposed to be picked up. this was very frustrating because we then had to wait an additional 30 minutes for a ride to pick me up. the lack of communication from uber is unprofessional and highly inconvenient. please fix this process. | 85 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 399 | uber is the most unreliable app i have ever seen. it is extremely erratic . when i had a flight to catch out of nowhere the app told me that my number is outdated. how can it be outdated if that's the only number i have used and still use. the day i had a meeting to attend uber just stopped working. not just with me nobody else could book a cab for me as well. | 80 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 400 | has been charging me for outstanding every time i want to request a ride for over 7months sometimes the amount reverses sometimes it doesn't so had to stop using it for an alternative i don't like until such a time that i have got no option. also charged my card when i requested a ride to airport in germany(3dec 2019) and no ride was offered, complained but no result | 73 | 3.0 | 1 | 0 | 0 | 3 | 2 |
| 401 | customer service is horrible you have to leave a message and wait for somebody to get back to you today usually good at getting back to you and resolving the issue but they need to add phone customer service because it's very unprofessional to have to for a messaging service when you're spending your hard-earned money you should be able to contact a person on the phone when you need to | 72 | 3.0 | 1 | 1 | 0 | 5 | 2 |
| 402 | it starts trying to make you sign up. does not let you log in with old account. either new account or social media account. so either a huge bug or a huge f. y., we want to share your info. | 43 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 403 | i booked in advance the day before a driver for 4pm to go to the airport. the driver arrived 15 minutes earlier i wasn't ready so asked the driver to wait . the car was canceled and they charged me 6 euros. i had to order a new one and i got very stressed because i was scared not to find a driver. not very nice from uber | 67 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 404 | new update sucks. went for looks rather than function | 10 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 405 | worst app not able to give proper location to driver even after selecting manual location and the highest is they charge for this and there is no option to select that driver is not come at pik up point and driver not picking up calls or read msg i was sent strictly not recommended when you are in rush | 65 | 1.0 | 1 | 1 | 1 | 0 | 2 |
| 406 | this is very helpful app | 4 | 1.0 | 1 | 0 | 0 | 2 | 0 |
| 407 | love it as long as i pay cash and driver listen your directions instead of nafigation system | 18 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 408 | this system is very useful for customer | 7 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 409 | unable to see the cab movement property and need to be fixed asap | 13 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 410 | very bad app.support hi nhi krta h baar baar sign in krne ko kehte hai krte h toh fir return number options p chl jata hai or jld hi koi booking nhi milta divers jyada tr cancel krdete h. wht the hell app | 42 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 411 | this was my first time trying uber. a security guard at the concert walked us through it. it was after midnight. it said 3 drivers were in the area, but! it took 10min before it said "no one is available, try another time"!? this was confusing & scary. it didn't say whether they just didn't want to come get us or if they were busy!? yoy need to fix that! i tried again. thankfully, this time it said 3 drivers & after 2min, one was on their way. the driver info was helpful & reassuring. | 111 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 412 | i was so much satisfied with uber. but what this thing did with me today was not nice at all. | 19 | 1.0 | 1 | 0 | 0 | 2 | 2 |
| 413 | every time i use this service i'm happy with the driver's the service and cost for what it's worth best ride app out there. | 26 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 414 | i paid for trips that were cancelled by a driver whilst waiting at a pick up point and that was never addressed despite having to log a claim that i never got a feedback, lost more than r 110 | 41 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 415 | uber has been a real lifesaver for me to get back and forth to work wow getting the issues with my own vehicle straight | 24 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 416 | i used the eats delivery part of this app. i ordered over 35 dollars of food from crystals. i ordered a sackful combo and some chilli cheese fries large. the order i got was 5 wings one single cony dog fries and a drink. these people have the audacity to tell me that they won't do a single thing to fix the issue. so i got screwed out of my money and didn't even get the food. to feed my family. uber eats customer service representatives are rude, absolutely not help, definitely do not care if | 108 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 417 | add tip to trip" feature does not work, get error message, "something went wrong, try again later. | 18 | 1 | 0 | 1 | 0 | 2 | |
| 418 | app loading time and time to book a ride takes a lot of time. for a 150mb+ app, this sucks. | 21 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 419 | uber charged me money even though i didn't use the service. driver cancelled the ride and i had to pay money without me being in fault. i tried connecting with the driver by message and call but couldn't connect. i even requested for refund for the money charged but there is no action taken. i am not the only one suffering infact same is experienced even by few more friends whom i know. i am looking at discontinuing uber service and instead opt for other car services. really very dissatisfied. | 93 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 420 | when i call for an uber. my pin's somewhere else and it really confuses the drivers. and i have to call them everytime and explain where i exactly am. please fix the gps. my phones fine. used waze to test if my gps broke. but it's working alright. so it's obviously the app. but don't get me wrong. it's very useful. just fix it. thanks! | 74 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 421 | not able to resolve payment related issue. worst app | 10 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 422 | please bring the update of otp for cab drivers before they start the trip , like ola. because most of the uber drivers cheat the customers by starting the trip on their own. | 35 | 3.0 | 1 | 1 | 0 | 1 | 2 |
| 423 | uber is comparative economic ride than others .uber charged with full honesty .uber services are quite relevant. but now a days drivers working with uber are having more work load i think. because they denied their duties and ride very easily. | 42 | 5.0 | 1 | 0 | 0 | 1 | 2 |
| 424 | great way to get around for reasonable prices. very fast response times! i use the app daily. thanks for your services! | 20 | 5.0 | 1 | 0 | 0 | 4 | 0 |
| 425 | prices are too high, i want to go to 129th st and adam clayton in manhattan from 161 st and melrose ave in the bronx, a ten minute ride, and the driver want $40.00 for a $15 dollar ride, for $40.00 dollar i can go to lga airport. the prices are always different even if i go to the same places. i have broken my ties with uber i'm going back to regular cab service. | 85 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 426 | i made an account, spent 5 minutes getting told that i used the wrong password so i go to change the password and they say "your new pass can't be your old pass" so i make a brand new one, go back yo log in "incorrect password". i couldn't even get into the stupid app.25 minutes setting it up for nothing. | 69 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 427 | driver rejected the request and they such a cheap hollegan | 11 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 428 | i want to edit my home address but not able to find how to do that | 16 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 429 | the app is good but m very much disappointed by one thing that when we book new ride driver accepted the ride and than denied to go with us. this happens multiple time with me. its very irritating. i just don't understand if they are far away frm us why they accept our ride. | 58 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 430 | i installed it. when i put my phone number and tap the next it says "something went wrong. please tray again". my device is oppo; a1k. fix it, please! | 31 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 431 | phly payment kuch or hoti hai jab ride in krty hain phir change kr daity hain mery sath kayi bar aisa kia hai ghatia app i hate this | 30 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 432 | price issues need to be fixed. the app shows you a different rate and the driver's app shows an increased amount. and it's not only once or twice, it is like this all the time. | 38 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 433 | could definitely be easier to add a stop. | 8 | 3.0 | 1 | 1 | 0 | 0 | 2 |
| 434 | 1st time user app would not let you change drop off destination. i did it wrong first uber driver canceled 😞 | 23 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 435 | the app is okay. it just needs little update concerning lagos road terim. | 13 | 4.0 | 1 | 0 | 1 | 0 | 0 |
| 436 | just now i had a ride and wasn't able to cancel it without a fee when she was 20 minutes away and still completing a ride. then they decided to cancel it for a new driver that's also 20 minutes away completing a stop wasting the time i waited for the last drive. i called my ride 40 minutes before i have be at work and i'm still pretty late. i don't need to waste my time with a app like this and you don't want to either use lyft. never had issues with them. this is my second (recent) issue with uber. update: this dude is fooling around he was just 9 minutes away and now drove away to 14 minutes. screw this app. lyft forever. update 2: i already called a lyft to work and arrived to work 20 minutes late the guy who fooled around ride got finally canceled so i won't cancel for it to charge me. lucky my co worker was cool enough to let me off the hook because he knows i'm not a late person. but don't ever waste your time on this app. | 243 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 437 | certificate error every time i try to use the app and prompted to reinstall. when it worked, it was nice to catch a lift the couple of times i needed the service, too bad the app sucks. | 40 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 438 | no complaints at all . excellent service . would love to have him for my future driver . thank you very much for the protessional service . | 27 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 439 | past from 11 months in using this app is good but need to add vice costumer care support and add a suggestion blog on drivers in app | 30 | 3.0 | 1 | 1 | 0 | 5 | 0 |
| 440 | hello, why is the app not working properly? the app has been incredible for a year. not lately. uber app allows me to type my pickup point, then provides similar alternative addresses as it always did. they are all grayed out as if not active. but then the app hangs there and won't ask me if i'm done, and automatically bringing me back to the last screen. it just hangs there forcing me to hit the back arrow. as a consequence, i have been stranded 4 times now. this needs emergency attention! | 112 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 441 | was having an issue with booking my ride | 7 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 442 | it's very hard to book with this app. and it took me three times to install this, idk why. | 19 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 443 | good, but i don't see any difference in uber go and premium. most cars are dirty. some sectore i travel are better than others like hyderabad is bad but bangalore is good, differentiates better between normal and premium. | 39 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 444 | it's a good app and a good tool to have. the only downside is that the uber tech team constantly do updates within a few days or even one day apart from it's last update at the 50-60 mb capacity which is 90% the size of the whole app where i would have to uninstall the uber app and reinstall it due to it hogging or increasing the storage space capacity within my solid drive of my smartphone (pixel) and that's getting tiresome! | 104 | 3.0 | 1 | 0 | 1 | 0 | 0 |
| 445 | it became too expensive but the service is very good | 10 | 4.0 | 1 | 0 | 0 | 4 | 2 |
| 446 | uber pass is a scam with about $100 spend this month i've saved $3, according to the app, and they still charge you $20 dollars to go 20 streets in manhattan, when a cab is $12 for the same ride - implying surge charging still is in effect. support doesnt answer to requests. strongly recommend against this plan. | 65 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 447 | it works perfectly for me | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 448 | it crashed sometimes and made me push cancel button unintentionally 😭 and also the fares getting higher right now. but, i have to admit, uber has the best service. | 31 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 449 | easy to choose, good value for money and nice option for people to earn some extra money. additionally, also good use of cars that are on the road anyway. | 31 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 450 | the estimates for both driver arrival and arriving at the location are often terrible. issues regarding payment are yet to be resolved despite entering a complaint over a week ago. unfortunately switching to lyft. | 34 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 451 | app didn't get network on time and driver took liquid cash from me. and now it shows payment arrears to me. | 20 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 452 | app asks for date and time but does not say if time is for pickup or dropoff. there is a big difference! | 21 | 3.0 | 1 | 1 | 0 | 0 | 2 |
| 453 | i need to use this every once in a while cause i'm handicapped, and i'd like to give 5 stars, but i cant cause i've had so many technical errors. it would never take my old debit card for no reason, and now, it wont let me scheduale a ride for later. tried everything. just dont expect much from this anymore. | 67 | 2.0 | 1 | 0 | 1 | 3 | 0 |
| 454 | without even allotting a driver they are charging cancelation fee. the support / customer care is pretty pathetic. in case of issues there is no one to address it. | 30 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 455 | this app is great and cheaper than lyft in my area but what bothers me is sometimes i can schedule a ride and most times the option isn't even there altogether, which is odd. not sure if it's a bug or that's just what it is. overall, it's good | 53 | 3.0 | 1 | 0 | 1 | 0 | 0 |
| 456 | great experience as a customer dissapointed as a resident crossing the road. drivers should place saftey as a priority over schedules. crossing at the crosswalk with the walking signal i felt i had yeild in the middle of the road to let a driver with an uber decal cut in front. if this happens while i am crossing with my god children i probably will complain to city council. other than that as a customer uber exceeds my expectaions and in fairness the car had a wide space. maybe i judged. | 115 | 2.0 | 1 | 0 | 0 | 1 | 0 |
| 457 | very maderchod and unprofessional drivers same is the application amount goes on hold without ride and want people to waste their time never to recommend to use uber | 30 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 458 | driver's behavior was very unprofessional. they charged the penalty amt even when the driver cancelled the ride and refuse ti come at pickup location. on complaint, no act has been taken. | 31 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 459 | please fix the maps portion for my uber eats. it circles for routing and shows data loss. never has data loss on my phone. also mapping dissapears other than my current location icon. help asap. | 36 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 460 | i uninstalled this app for once . but can't sign in again after reinstall as i forgot my password . after providing my right number and email id i can't retrieve my account . no help received . so i don't like this app . now the issue is solved . by the way what is the waiting time for uber intercity travel | 64 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 461 | app will change drivers often. times 2 or3 times while waiting. | 12 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 462 | very disappointed with your app. took forever. 5 attempts and still no result. fed up would rather pay extra for a cab with no fuss.! | 29 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 463 | pick up location now can't be customized from my office my pick up location was 500m to 1km | 16 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 464 | every thing is ok but some times few driver's are accepting trip and it is not matching with time what showing in app , some times expected time showing 10 mins driver will come after 30mins in emergency time's it's really uncomfortable | 43 | 5.0 | 1 | 0 | 0 | 1 | 2 |
| 465 | i would rather give uber 5 star but many a times it gets stuck and you were unable to get a ride and that was the only problem which i was facing while using the uber else it was a nice app and was hoping to solve the problem of mine | 54 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 466 | fairs are very high sometimes but the service is very good | 10 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 467 | horrible the drivers don't take sort trips you wait forever drivers cancel for any reason i been using this app for long and learned to hate it | 27 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 468 | i had some issues with my payment methods, as the app wasn't accepting my card linked to the main account for my "family" account. when i contacted support, they kept sending automated answers as if i was the one messing up my profiles. in the end, they even sent a blank response, just to close the ticket. one of the worst experiences with customer support i've ever had. sadly, it's kind of a standard here in brazil. | 83 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 469 | they don't give you an option to pick how many people you have riding so i'm riding by myself one person i'm one person and they trying to make me pay $68 for one person uber needs to stopwant no f****** 345 people i'm one personoption to pick how many people you have goingis like now they trying to text you they trying to make you pick 3 or more peopleno f****** $68 for the one second person | 98 | 1.0 | 1 | 1 | 1 | 0 | 2 |
| 470 | i used to like uber but recently i cannot proceed with the cash payment options and my card won't get accepted. when i confirm my uber with the cash payment options, it zooms into the map and nothing happens after that. i should always go and book my uber from the web browser then. to be clear i can only book uber from uber web, not from the app the because the app doesn't proceed when i select confirm. | 83 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 471 | if i could rate this app 0 i would. this is beyond ridiculous that uber takes so much money from its customers! this is crazy we reach out over and over that stupid customer service thing they "say" is helpful. we purchase multiple uber cards and load it on an account and i'm saying 50+ and then we have issues requesting rides when we need to get to work and they can't resolve the issue right away! this is costly and so beyond infuriating when we reach out and try to tell them about it & nothin | 123 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 472 | good app but it seems to fail often when over seas. | 11 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 473 | worts application please don't download booking time showing one after reached atuomatically detect double two time i loss my money | 21 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 474 | how is it if i put my address in and its saved when the driver sees it in the gps it's a different address and i have to flag them down. i truly don't understand that. uber needs to fix that. i even confirm and edit the pick up location and still have to flag them down. | 59 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 475 | now a days technically uber failed. | 6 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 476 | i can't change my password and get access into my last account because i've change my number and it would not let me in because my new number isn't in my uber account. | 34 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 477 | uber has been unreliable today,the app deducted money twice out of my account and did not reverse either payment, i then got the driver and the second payment wasn't authenticated so now i still have to pay unfairly when i actually paid twice and the customer service is absolutely useless as they told me they can't do anything so i still need to pay. i am a dissatisfied customer who has used uber for a long period but from now on i will officially discontinue the use of this app due to this. | 111 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 478 | rude, unprofessional drivers.on many occasions i was left at the store with no way to get home with my kids with me, they rush you, will show up to pick you up and then pull off if i had too much laundry or groceries.on many occasions if the drivers felt my ride was too short they would ride around on my card and not cancel the ride until i noticed and reported them. treat people with dignity and respect.always. | 87 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 479 | the rates are slightly higher than before | 7 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 480 | 1)deduction when you cancel before you board. 2) if the cab is way away then it takes ages for cab to array because the respective drivers cancel your request again and again. 3) unable to edit existing card details. | 42 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 481 | use full app. very lowest price pick up the place | 10 | 5.0 | 1 | 0 | 0 | 4 | 0 |
| 482 | very glad that there are no vehicles in my area | 10 | 5.0 | 1 | 0 | 0 | 5 | 2 |
| 483 | i hope you provide us with the services as you show in your advertisement. and drivers never accept online payment the reason they give is your company doesn't pay them on time. | 34 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 484 | i've used uber for some time now, and i liked it overall. somehow after the update the fee gets higher and i've waited so long for it to go back cheaper but it don't. | 36 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 485 | i have reduced my rating from 4 to 3 because in spite of raising multiple requests my issue is not getting solved. they have an incompetent support. | 30 | 3.0 | 1 | 0 | 0 | 5 | 2 |
| 486 | maze maze kicu uber driver location pocondo na hole trip cancel kore dey . | 13 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 487 | i face problem with driver and i can't contact customer service by phone because my problem not mentioned in his choices | 21 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 488 | this app so cheap and not even login | 8 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 489 | uber should give existing customers more discount | 7 | 2.0 | 1 | 1 | 0 | 4 | 2 |
| 490 | i cannot login to my account. please fix this. | 9 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 491 | what happened to the dark mode? | 6 | 2.0 | 1 | 1 | 0 | 0 | 2 |
| 492 | baddest app ever always taking more money | 8 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 493 | i used this app and paid cash to the drive and the app debited money on my card , once complained money was returned to my account in ony two days i thank this uber, and the way they reacted when i complained about my issue | 47 | 4.0 | 1 | 0 | 0 | 3 | 2 |
| 494 | uber support can bring up your card details but not app errors. amazing. most useless support of a listed company i've ever experienced. this is why we can't have nice things. | 32 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 495 | need to cacel acct and app. credit card used no longer valid. thank you christine dove never used | 19 | 1.0 | 1 | 0 | 1 | 0 | 1 |
| 496 | please stop sending updates. improve one time. and improve rating system. | 11 | 3.0 | 1 | 1 | 0 | 5 | 2 |
| 497 | very fast service. well behaved bnde | 6 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 498 | app is not working. re installed the app still the same issue. | 13 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 499 | worst customer support. yesterday i booked cab using digital payment and my route involves toll gate. the driver doesn't have money to pay in toll and i have no other option other than to pay for it. but uber also charged me toll charge even though i paid it myself and i raised the same to uber customer support. but i didn't get proper resolution from them, then concluded it's was my fault to pay and i not supposed to pay toll charges, but they failed to response what to do in that situation. | 109 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 500 | this app sucks. for months it has not worked. i've tried using it and cashing in on my amex credits, but each time i try to book a ride, it said "error." i updated the app. what a piece of shi+t. every month my $15 amex credit is wasted. uber customer support insisted the problem was due to my card "not having a balance." lol. what a nonsensical answer. | 73 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 501 | drivers always coming later then time said even at 2am when no traffic is around making me reach work late. | 19 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 502 | it has been a pleasant experience uptill now.hope it stays the same. | 12 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 503 | very bad experience with this app every rider transfer the ride after asking the area. location updated why thy ask location? and they never cancel the ride if they don't want to come or pick up.? | 40 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 504 | ignore the comments below the app has never failed me | 10 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 505 | left the club at two and tried to get a ride but app kept on stating there was an error and we need to come back at a later time lucky i had friends with me they took me home . | 41 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 506 | dumb app, detects panvel as intercity and charges more. i have stopped using uber its correctly detected in ola and charges less | 23 | 1.0 | 1 | 0 | 1 | 4 | 2 |
| 507 | sometime few driver refuse to pic pasenger that is not professionalism. they shoud taken action. | 15 | 5.0 | 1 | 0 | 0 | 1 | 2 |
| 508 | good experience need to improve the pick up address. | 9 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 509 | it made it easier and safer than ever | 8 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 510 | 5 star but would have been even better if they would show you your uber credits after a cancel | 18 | 5.0 | 1 | 1 | 0 | 5 | 0 |
| 511 | what a ride superb ! | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 512 | b.e.s.t app guys 😏🇱🇰 you should download it better than pick me,yogo or kangaroo cab service | 17 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 513 | worst app. i had bad experience. no cancellation even before confirmation of booking. ₹10 penalty after every cancellation. no average profit to the drivers. no vehicles available every time. company is looting people and drivers. don't download this app and go for ola app. | 47 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 514 | my first try to use uber for a change & guess what, the app was not even able to book the pickup for me. everytime i tried, a message popped "oops! something went wrong". i wasted my 20 minutes trying to get it done to finally realize "oops i chose the wrong app for booking the ride. i should rather stick with ola only". really pissed. 0 stars . | 73 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 515 | really pathetic service, all the time cab drivers cancelled the ride without informing and there is no control of uber on this issue. no resolution from uber team. | 31 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 516 | i left meds in the driver's car and need them urgently. no response. nobody to contact. | 17 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 517 | antes de la pandemia solía ser una app muy versátil para pedir viajes, habían descuentos, el servicio era muy eficiente. ahora siguen siendo buena pero son escasos los conductores y dificulta las cosas. esperó que uber pueda superar estos obstáculos | 42 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 518 | please revise the fares everyday according to fuel price change in every city so that drivers will get right fare and customers will know the effect of fuel price hike by corrupt government | 34 | 4.0 | 1 | 1 | 0 | 4 | 2 |
| 519 | it's good. but i need maximum discount offers | 9 | 5.0 | 1 | 0 | 0 | 4 | 0 |
| 520 | uber cabs are always late | 4 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 521 | you guys still haven't responded back to problem it's been 2 months since i used uber and i'm tired of walking to work. update: it won't let me request a ride every time i hit request it goes to an error message and i know i have money on my card so the app is messing up! | 59 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 522 | each time i have needed to book a ride they were on time, professional, drove carefully and the rates were reasonable. the app itself hasn't given me any issues. it's user friendly. | 35 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 523 | worst app. when needed app doesn't work. app is crashing like low level things are used. | 17 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 524 | drivers cancel their rides. first they call us and ask drop destination and demand extra money, if we refuse they cancel trip by the app. they waste our valuable time . | 32 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 525 | this app has many glitches and needs to be fine tuned | 10 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 526 | the gps is always off, times are off address entries are whack. i'm in lisbon stop telling me i'm in zurich. if i have to retype this address one more time only to have the apt change it to what it thinks. i swaer | 46 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 527 | no way to cancel rides when they are taking too long or refuse to come to the right pick point. need to rely on the driver to be cooperative. my advice, never set up a debit card with this app, always pay in cash so they can't rip you off unless you actually get into the taxi. | 57 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 528 | rash drivers. cancellations by drivers. untidy cabs. there are multiple trips which had issues. please try to address rash driving. nothing happens when we give comments after trips. i am not sure what actions you are taking on rash drivers. another horrendous experience we had with an uber ride. ac not working. cab was stinking with loose doors. worst experience. | 64 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 529 | highly disappointed with the service! uber driver asks us to cancel the booking because he wants to visit his wife!😑 between his agreeing to and not-agreeing to give the journey, we missed our train. i just wonder if i should opt for it next time or not. will try ola cab service next time and recommend others to do the same. | 64 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 530 | drivers asking drop locations.deliberatly canceling trips.rs 30 been added for no fault of mine | 16 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 531 | never use this app. they will lock you out of your account not tell you why and then do nothing about it. poor customer service and they will just completely ignore you and not care. also there was an issue with credits i might have this issue but they refuse to do anything about it. at any time they will deactivate your account and not tell you why don't use. still won't tell me what terms i broke i guess simply installing the app counts as breaking their terms. | 96 | 1.0 | 1 | 0 | 1 | 5 | 2 |
| 532 | really waste of time. no one is ready to pick at the location. and also not canceling the trip and when i cancelled the cancellation charges are applied. when i raise complain no one is responding. | 36 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 533 | uber is filled with scammers! i booked a ride and selected payment via paytm but driver said the payment wasn't made through paytm so i need to pay cash. later on i checked paytm and my balance was deducted from it ,after raising the issue to the uber they are saying payment made above the charge isn't their concern ,wth i am supposed to do to get my refund of double charge and for being scammed like this by uber driver and support! already responded you aren't doing anything, bunch of cheats. | 105 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 534 | calculate more fare than usual and never get any solution of any problem or couldn't report for driver's bad behavior | 19 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 535 | the reason why i gave 3 stars is because i am having a continuous problem with uber's cost as the charge which it shows while booking the ride and the cash it shows at the end of the trip is just double yesterday i booked a ride which showed rs.120 but when i reached my destination the driver's phone showed the amount to be rs. 270 which is just more than double the amount. doing this u are actually cheating on your customers. and this has not happened to me once but a lot of times. i am just requesting u to refund my extra money. | 115 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 536 | need to work the manners of your driver's in lagos, nigeria | 13 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 537 | james at dfw was fabulous, got me to the ritz-carlton as fast as he could safely! | 16 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 538 | the rating and tipping system is messed up. i've rated drivers and then miss the opportunity to tip them. not fair! | 21 | 2.0 | 1 | 1 | 1 | 0 | 2 |
| 539 | not receiving invoices for all the trips. there is no option for reqesting the invoices for past trips in the app. tried the uber site 'rider.uber' for the same however didn't receive a copy in my email. | 39 | 5.0 | 1 | 1 | 1 | 5 | 2 |
| 540 | uber auto sucks! the drivers so unprofessional. drivers start the trip the trip without the pick up and uber app charge the customer for the whole trip. i ignored it at first but this happened everytime i booked uber auto and once i missed my flight. i complained about this to uber twice but no action has been taken yet. this app sucks! kindly stop your business if you cant hire professional drivers and manage them. very disappointing. | 85 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 541 | good service most of the times | 6 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 542 | app is very good, but the biggest problem is login issue. i can't login my account again, the app keeps closing down continuously. and sometimes it says that your account is disabled. | 32 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 543 | by far, the worst taxi app ever. prices are always surging (double or triple) when you need to travel, the drivers can make you wait 21 minutes but they only can wait for 3, not equitable. it is through this app that i have to revert back to the public transportation system during surges. there is no direct communication between user and the app which is needed for these issues hence i have to complain here. not impressed dot com | 90 | 3.0 | 1 | 1 | 0 | 4 | 2 |
| 544 | always fear of about hearing of drivers but not experience till hence good behaviour drivers only issue that some rough driving show during travel and talking on cell phone while drive cab or auto otherwise is good behaviour | 39 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 545 | can you please add an option to block drivers? i use this to get to work and too often now i've had to call in late because a driver has cancelled last minute. edit 29/10/19 taking you down another star because drivers now have the option to pass on customers but we still don't have the option to pass on drivers or block them. and yes i've requested this feature on your website. over a month ago. i'm a good rider and still get passed on because they're short trips. not good enough. | 117 | 2.0 | 1 | 1 | 0 | 1 | 2 |
| 546 | the drivers accept the ride and keep on calling to ask where we have to go. and then they cancel the ride if they don't want to go to that place. | 35 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 547 | uber is done travel easy | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 548 | i like uber because they have given me % discount on my trips. i don't like it takes forever for a $5.00 refund as a credit ,from the driver cancelling my trip. | 31 | 4.0 | 1 | 0 | 0 | 3 | 2 |
| 549 | it won't let me add a payment method and the help it offers is completely useless. it's a struggle to even talk to a person or get into contact with customer support | 34 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 550 | some time app not supported properly | 6 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 551 | nic is a great guy❤️ | 5 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 552 | when its cold outside and i have to go school the next day. right on time | 16 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 553 | unbelievable! it takes my card for my ride to work. then rejects my card when i get off work. i was stuck at work for 2hrs! someone suggested lift. they were there in 5 mins. had to pay ,79$+tip! then i tried the 1 month free and it took the 9.99 anyways a couple days later. you can take the 9.99 from my account but cant take my card when i need you the most! i tried to contact a customer service on this and can't get anywhere with that. unbelievable! | 109 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 554 | it's okay but i've had a lot of issues with drivers cancelling then i get charge a canclation fee of 5.00 when i'm literally sitting at the pick up site. they won't even respond to you when you make a complaint, it's happen 3 times now | 45 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 555 | something wrong with the app. it won't let you add stops! | 12 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 556 | overall i like uber. but recently a couple drivers have done all they can to get money they don't deserve. one said he returned a lost item, i didn't lose, another got to my house in about a minute, then refused to take me because i had my 6 year old with me, so i told her to cancel, she said she would in 5 minutes so she would get her $5, another accepted the ride in her house, 10 minutes later she still hadn't left, but made it appear i had taken the ride. | 115 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 557 | i always have issues with this drivers because the price tag always change at my destination and that is fraudulent, this has occurred many times no traffic no delay the drivers will give me different price from what i saw on the booking app this act is very bad and should be stopped i can't rate this app because the company or driver are thieves | 68 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 558 | i take 6-10 ubers a month from the same location, this isn't about the app it's about uber ripping me off the more i use them! how the f*c& can uber charger peopleore if they use it more! use lyft or anything else. they're honestly stealing your money. we need old cans back at least the drivers had to pay for there license | 70 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 559 | there are payment issues with uber. i have tried several times but the payment does not get processed by debit/credit card. every time i add the details of card, they debit charge 2 rupees but the payment does not get processed. every disappointed. please solve this issue asap. | 49 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 560 | 1ride 1 location phr alag alag rate ku | 8 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 561 | your app ia slow to update on vehicle tracking(nope, not an issue with my phone or gps) plus it misses out on functionality with reporting a reckless driver. | 29 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 562 | fare are crazy same place different day shows different fare. just a crappy fare culation system with not updated map in bangladesh. | 26 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 563 | payment issues not being resolved. | 5 | 3.0 | 1 | 0 | 0 | 3 | 2 |
| 564 | can't download your app, the security pics sucks. | 9 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 565 | it now takes longer for drivers to accept the ride because they can see how much you pay. i tip so that's very annoying. | 24 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 566 | very bad service i booked my journey for morning before night. i was waiting for pick me up, but none came for that. when i saw the app it was cancelled without any intimation. i booked again and was informed that the driver is in the way and coming to pickup within 15 minutes. but also same issue repeated. | 63 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 567 | issues i experienced over the few years are: 1. people using apple products dont get the correct pin location regardless of how set it. 2. often has many issues with payments options which is stressful when you need a ride & it refuses to work regardless of correct information. 3. on several occasions i was unable to remove an expired card even though the app clearly specified its no longer valid. | 78 | 2.0 | 1 | 0 | 1 | 3 | 2 |
| 568 | there should be an option in feedback whether the cab/moto executive is following traffic signal or not and whether he/she is following traffic rules properly. otherwise application and services are good | 32 | 3.0 | 1 | 1 | 0 | 5 | 2 |
| 569 | they supported me and fixed my issue | 7 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 570 | in my location we can easily book uber cab but when we get booking confirmation after that so many call starts coming every time new person call me for take the confirmation where will you go ? after my ans he didn't clear he will come or not.then we receive next call with same question .after so many calls due to time issue i have to cancel the booking and arrenge another option for travel.is it customer service of uber. i don't know what they want to do there job or not. please resolve this. | 110 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 571 | nice sarvice and nice stafe | 5 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 572 | sabaka malik ek hai . | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 573 | in earlier stage uber was good, nowadays not proper service and not connected with nearest while booking, last time i booked a trip at 4 am, takes long time and driver not responded properly , so i canceled the trip after waiting for more than 45 min,because ola cabs are very nearby. and uber charged 80 rs for cancelation.still if i tried to book a cab still asking for pending amount, even we are unsatisfied and not responded properly why should i pay cancelation charges. worst. | 96 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 574 | good that uber gives less price than ola and many new payment feature | 13 | 4.0 | 1 | 0 | 0 | 4 | 0 |
| 575 | won't let me use app. i have a new phone and address for paying with my card. | 18 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 576 | couldn't add stops or change destination once ride was in progress.other than that uber is 👍! | 18 | 5.0 | 1 | 0 | 1 | 0 | 0 |
| 577 | normally amazing. but recently there have been some spurious pricing changes | 10 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 578 | this app does not log my points correctly, it's always freezing and not registering when i've been dropped off. even when i open or close the app nothing happens. i can't unfreeze the app, instead i have to "cancel" the ride, even though i've already been dropped off, just to get it off the screen. it then doesn't register my points and it's done this countless times. it's stealing. needs to be fixed. | 80 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 579 | their support thinks that a "wagonr" is a sedan and refuses to refund the extra money charged for a sedan booking where they allocated a wagon r car | 27 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 580 | the quickest way of getting a taxi | 7 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 581 | uber is very useful service. but uber discontinued their services in our area. | 13 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 582 | there is no option to add upi id, asked for help 2 times but did not got any response. | 21 | 2.0 | 1 | 1 | 1 | 3 | 2 |
| 583 | there is always a problem with the updates. without updates app doesn't work. | 12 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 584 | i use my daughter medicaid to book rides with uber and honestly it's frustrating because i can't track my driver nor will i kno when the driver will arrive and in the past i've had to call medicaid to complain about uber drivers simply because so many would cancel it's a good thing i don't have to pay out of pocket since medicaid takes care of it for me otherwise i'd be even more pissed | 87 | 2.0 | 1 | 1 | 1 | 0 | 2 |
| 585 | cannot create my account just verify using otp and then goto login screen and same process repeat again and again its have same issue again and again its a worse app i think i redownload this app more than 20 time and give me same issue. i think you are not going to update . so i don't refer any one to install this untill update this app | 74 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 586 | uber application is having bugs in the payment methods. + customer exe is saying "the issue of yours is not coming in our payment criteria | 27 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 587 | app doesn't allow me to select payment option as paytm. showing error message even when i have enough amount in my paytm account. please look into this. i am able to select paytm for pool rides but not for uber go or others | 44 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 588 | driver was very courteous, professional and friendly. | 7 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 589 | nice service by uber but most drivers refuse to go to a trip they didn't want even they don't cancel the ride so we've to wait so long that we can get another ride | 36 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 590 | the app is hanging and stuck on request all 😡 time specially when promotion is active i am facing hard time trying to make any request. app not working reinstalled many times, cellular device changed | 36 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 591 | a driver charged me 100 extra and termed it as parking fees and now when i book an uber, they are asking me to pay 300 from my previous ride which show that it hasn't been paid. i paid it in full and 100rs extra was charged. now i can't book an uber because they are asking me to pay additional 300 & when i raised this issue, the uber customer care seems least bothered. they don't even care to reply wow and now i uninstalled uber and the still cut 300rs from my account. basically they robbed me. | 108 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 592 | after studying for my multivariable calculus exam at an apartment near my college campus until 2 am, i called an uber to go back to my dorm room. uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. this compelled me to contact the driver, who was extraordinarily rude. this uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. she then continued to drive away and lengthen the time of pickup after responding to me "we good you'll be straight" after asking if she was okay and whether she'd prefer me to calm another ride. because of the unfriendly system of the uber app, i was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn't the end of the world. but i want to report this driver for being unprofessional and uber does not give the opportunity to do that, the app does not support the customers or even try to. use lift whenever you can. | 254 | 1 | 1 | 0 | 1 | 2 | |
| 593 | i've already used this app and successfully went to my location by uber.nothing is easier than this app and we don't even need to stop taxi's.thanks to uber.loved it! | 31 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 594 | very low cost and comfort | 5 | 4.0 | 1 | 0 | 0 | 4 | 0 |
| 595 | could not download the app. | 5 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 596 | asking to reinstall multiple times, similar issue in uber eats | 10 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 597 | waste of time and expensive. ide rather walk | 8 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 598 | a totally splendid traveling application with all safety measures and reminder to passengers. | 13 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 599 | david was prompt and polite. | 5 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 600 | this aap is very cool & shi is serviec good | 10 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 601 | i started using the app a couple months ago, it worked the 2 times. then for some reason, last week i wanted to use the uber after the update and the payment method wanted to be "google pay". and it was very concerning and confusing. i'm 8 month pregnant and couldn't afford a taxi. so i had to walk 45 minutes at 10pm. the app should be easier to use with the payment method. | 77 | 3.0 | 1 | 0 | 1 | 3 | 2 |
| 602 | in the last 2 months i've had a couple of charges to my card that don't make sense one was a $14 ride and an extra $50 added they also charged me double on that ride, then give me a refund on the ride only not the 50 or double charge. on my last ride i got a $14 ride and another charge showed up for a $134 and i have no clue why. there's no contact number to talk with them about this issue so i have to go through my credit card and contest the charge. i'd rather ask uber but i don't know how. | 128 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 603 | sometimes some drivers are reject bookings, sometimes they select my booking by their choice. | 14 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 604 | thank you for allowing me to spend time with my family | 11 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 605 | latest update breaks the app. cannot book cabs so has become useless | 13 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 606 | absolutely loved our first uber drive! | 6 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 607 | payment issues, mysterious "unable to process your request" errors. haven't been able to use this app at all recently. and now the uber credit card went from having the best rewards to the worst. | 33 | 2.0 | 1 | 0 | 1 | 3 | 2 |
| 608 | y'all still haven't worked on the gps inaccuracies. it showed me the cab in the road front of my house but was behind my house. this is messed up. i cannot book uber in an emergency, always have to go for ola just because of this mess. fix it. and also, dark mode. | 54 | 3.0 | 1 | 1 | 1 | 0 | 2 |
| 609 | good but sometimes stops working | 5 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 610 | i take uber from the bart to the house and it usually runs me $6-$11( falls withaverage upfront calculations) dollars now i get an email saying they adjusted my price to $46 for a 6 min and 1 second ride i will no longer use now im trying to get it addressed and all i'm getting is its already been adjusted but all you guys are doing is still trying to charge me for the extra money instead of fixing it or investigating it. until this is rectified no more money will i spend here on this platform. | 115 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 611 | my issue payment method unenable 3rd class pathetic service | 9 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 612 | charged more than what was quoted when i made my request. | 12 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 613 | issue with application. 1. saved payment method don't reflect . 2. help tab disappear after the new update. 3. corporate profile disappeared. | 27 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 614 | i was very happy to see such promt service and nice man | 12 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 615 | price less compare to other | 5 | 5.0 | 1 | 0 | 0 | 4 | 0 |
| 616 | i cannot avail my uber voucher as the voucher option is not shown in d payments section of app | 18 | 5.0 | 1 | 0 | 1 | 3 | 2 |
| 617 | will never use again. was drunk and would not let me access. really needed a ride and wanted me to play a matching game! seriously just get me home safely! that's the point of these things. tried to call the help line and it gave me an email prompt then hung up on me. kiss my ass uber, you just lost a customer. | 66 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 618 | not happy at all with their payments system. even after linking my bank accounts to their app, they are not letting me proceed with other than cash. even though i don't have any previous dues or bank errors. support team says thats a temporary block on my account and i have to use cash method for multiple rides first, then only system will let me use others. this is really ridiculous and frustrating! | 76 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 619 | interesting especially the dispatch rider | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 620 | worst company ever. zero customer support. trippling fares and not providing any way to get info as to why or if there is a problem. | 26 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 621 | good.but worst at emergency travels.the app always loads and stops suddenly. frustrating! | 13 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 622 | the best ride ever. thank you an i felt safe! | 10 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 623 | now a days,the fares are high.u may be having varied reasons,but not to the customer satisfaction.thank you for you support to customer.over all uber is good to customer .pl.look in to fares. | 32 | 4.0 | 1 | 0 | 0 | 4 | 2 |
| 624 | driver was nonstop talking over the phone on the 4th ride not today | 13 | 5.0 | 1 | 0 | 0 | 1 | 2 |
| 625 | customer support is rubbish, i tried to contact the driver so many times because i left my house key in his car and they didn't go back to me till now. (this happened 4 hours ago) i had to break into my house as i refused to pay a lot of money tho get a locksmith knowing that the driver had/has my keys. they can do better i'm sure of it | 76 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 626 | i have added the card details. still its not allowing me to book cab using card option. its always forcing me to use the cash option. please get this issue resolved. thanks. | 32 | 3.0 | 1 | 0 | 1 | 3 | 2 |
| 627 | my go to taxi app | 5 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 628 | because of medical issues i am not allowed to drive right now. so you can image how much of a life saver uber.is. i have had almost all good experiences when using this service. i never have to wait more than 4 minutes for a ride and the drivers are almost always polite and respectful. they speak and make sure you are comfortable and that all is well with you. i am even ok with the ones who are quiet because they do speak. uber gets two thumbs up from me. | 104 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 629 | app works mostly well. however, i took a trip 3 months ago and completed it, but the app still claims the trip is in progress 3 months later. when i click cancel to get rid of it, so that i can take another trip, it claims that it will charge me. | 53 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 630 | my experience is that uber drivers do not show up for short rides. there was a "no show" for my requested 4 block long ride in downtown seattle. i waited 45 minutes only to get no help. i guess there is not enough money involved 8n a shortcride. | 47 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 631 | my credit card had expired and i could not update the card. i had to delete the old card and add it again with new expiry date and cvv number | 33 | 4.0 | 1 | 0 | 1 | 3 | 2 |
| 632 | when ever try to locate a pin it crashes. | 9 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 633 | it's a very bad app and very worst service. cab drivers are inhuman and as well as uber. i was tried contacting consumer help number but uber is not responding. worst service in entire world. atleast chech once before letting drivers to drive uber car. worlds worst navigation services and worst drivers they have. better we should with local taxi or auto which are not connected with uber. worst experience ever had seriously it should be band in india | 88 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 634 | arogant driver didnt drop at destination. where as full fare was taken. | 12 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 635 | when i used uber for my first trip, it worked perfectly. now i try to get a ride and it says that i have an outsoutstanding payment and i don't know how to pay for it. how do i pay for it and get it to work again! | 47 | 2.0 | 1 | 0 | 0 | 3 | 2 |
| 636 | we use this app frequently and usually never a problem. the issue i just had is we had an amazing ride this morning with shawn in houston to the airport. when i went to rate him the app went blank and i couldn't get back in in the airport. when i landed i tried to update it and write a review about how great he was and highly recommend his services. i was able to rate him a 5 star rating but was not able to write a review. there needs to be a place to do this. very frustrating since i had to go edit my original rating but i had never oven one. so no telling what was there. would love to be contacted by uber to make sure he gets a great review. | 154 | 1 | 1 | 1 | 0 | 0 | |
| 637 | i've never used uber eats and i just found out my card has been being charged for meals for over a month! like i said i've never used uber eats or any other type of uber service so i'm throughly beyond confused and i want this resolved! i don't have an account and shouldn't have to make one to speak directly to a representative but clearly thats something you people haven't kept in mind! i need a response today! with the time i've spent trying to talk with so | 103 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 638 | please educate your drivers.they are so unprofessional .today i booked a cab, as per the location of cab in the app,it was hardly 500m away but when i called driver he said he is 10 km away it will take time and asked me to cancel the ride. when i told him that in app its showing only 2min away, he said there is an issue with gps,and again asked me to cancel the ride. i said i will raise a complaint. he said do whatever,he doesn't care. also l, when i didnt cancel the ride for 30min he came to my place, started the ride by himself to apply cancelling chargers on me. such a horrible experience. and it happens everytime with uber. | 146 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 639 | experience has been good for most part except for the occasional dishonest drivers especially in regards to their location. overall good app for the purpose. | 27 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 640 | pathetic experience. 1 day it asked me to sign in. i had forgotten my password, so i started to reset it but it said it wanted to verify my account and asked me to sign in. how the hell will i verify my account if i can't log in. this was the actual problem that i wasn't able to log in and then you ask me to verify it. moreover, there isn't any customer care no. available. google says to sign in your uber account to talk to customer care.🤦🏻♂️ how can i contact them if i can't login. | 127 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 641 | we need more competition! terrible app! undercutting their drivers and overcharging their customers. boycott this app! | 17 | 1.0 | 1 | 0 | 0 | 2 | 2 |
| 642 | when it comes to rides, they're great, but when it comes to food delivery, they're terrible with communication, and help when you need it. i've had my food stolen, and was still charged for it, and to get in touch with someone, is impossible, the app just takes you around in circles. oh yeah, i was never refunded for my food they stole either. | 64 | 1 | 0 | 0 | 5 | 2 | |
| 643 | lately that app has not been notifying me when my driver arrives a ride i took yesterday was canceled and i was charged for that and had to send right back for the driver they tried to call my app never he received it aside from the ridiculous price hikes this other glitches with this app that i do not feel like or have the time to go into however drivers know also whatever it is needs to be checked into | 91 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 644 | worst experience. every time driver will cancel the ride or not move from the location to avoid penalty. if we cancel, we get the cancellation charges. what's the point if driver keeps asking where would we like to go, route and payment method? with every booking, i have to wait for 30 mins for finally one driver to come for the pickup. uber is not doing anything despite so many feedbacks given by the customer on evey portals as we all are facing the issue. | 93 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 645 | very bad app do not download it driver demands extra money very bad app | 14 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 646 | when i first signed up with uber i had a different email i can no longer get into that email so therefore i cannot access anything on the uber app which is frustrating to me so now i can't even use google if you can tell me how i can actually use the uber app i can actually give you an accurate score but as of right now i can't even use your app it says that my phone number is linked to a different account and it wants me to give him the password and everything which i don't have all i want to do is get a ride | 125 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 647 | i have screen shots of my issue. how do i post them? | 13 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 648 | needs improvement for customer complaits where you can write your problem | 11 | 4.0 | 1 | 1 | 0 | 5 | 2 |
| 649 | some times driver make it bad experience | 7 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 650 | i am using this app every single day, however from last few day whenever i book a car it automatically gets cancelled and then they ask me to pay 47.25 inr cancellation fee.this is just not acceptable. i want to know what's going on.if i don't receive an explanation from uber, i'll forsure stop using it | 58 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 651 | this is the first time i've used uber and i was really in a bad situation and i needed it crunch time and it worked so i am really happy | 33 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 652 | why i can't pay panalty cash to other driver. i cannot request uber. plis fix it. | 15 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 653 | my app isnt working im trying to a ride but cant | 11 | 5.0 | 1 | 0 | 1 | 0 | 2 |
| 654 | wonderful app, uber works so quickly and efficiently. | 9 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 655 | too slow not at all loading address if i type any letter | 13 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 656 | i uninstalled and reinstalled the app, i cant use it anymore i cant add the destination where i want to reach. i would like to send a print screen of my problem and i cant either. | 38 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 657 | awesome but should give more discounts like earlier | 8 | 5.0 | 1 | 1 | 0 | 4 | 2 |
| 658 | serious issue, cannot see prices before request. | 8 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 659 | this app is incredible. this service is tremendous helpful. | 9 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 660 | to whom it may concern saturday evening march 23 i was leaving 56 leonard st. at 7:50 i called for an uber they said to look for a white toyota camry i stood outside and waited the white toyota camry drove right bye a few seconds later i was notified of a five dollar cancellation i did not cancel that car it drove by and did not stop myself and the doorman at 56 leonard just kind a looked i called for a second car at 8:01 after waiting all that time i was notified that they were sending a black nissan ultima that would meet me at the north east corner i walked to the north east corner as i approached i so want to vehicles with flashing lights one was a honda accord the other the black ultima after waiting for the traffic light to change, i made my way to the black altimo as i approached the black altimo left i did try to whistle however i will assume he did not hear and drove off seconds later i received a nother five dollar cancellation fee at that point a cab pulled up i took the cab i was then summoned by uber that a third car would be coming and at that point i told them i do not need it as i jumped in a cab my card was charged $5.03 times that night and i would like that refunded as none of the above or any fault of mine please let me know what you can do with this matter. sincere thanks gail | 321 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 661 | having safety features is the best, but lots of waiting time | 11 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 662 | customer care service is very bad, their is no contact options at all. just by help option you can choose your problem. and where many options is not at all. | 32 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 663 | on time, and nice guy! | 5 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 664 | slowly but surely the app just keeps getting worse and worse. now you're charged up front, then they charge you more afterwards (no more price range estimations) which means my credit card gets charged two times when i take an uber. you're also now charged unreasonable wait time fees. can't wait until the other company is in my city, then it's bye bye uber. | 67 | 3.0 | 1 | 0 | 0 | 3 | 2 |
| 665 | nice app. in bangalore with very less cost we are using car | 12 | 5.0 | 1 | 0 | 0 | 4 | 0 |
| 666 | it is good application. top notch service. whenever i go out, i prefer uber but now these days it's showing more fare then other applications for example: ola. guys you need to work on that. | 38 | 4.0 | 1 | 0 | 0 | 4 | 0 |
| 667 | frist to the world that is the new way of our world. | 13 | 3.0 | 1 | 0 | 0 | 2 | 0 |
| 668 | out of all the apps to ask for rides this one is the worst. it charges you before you even starts a ffing trip. what if i need that money to go home in a situation where im in danger? i dont have it bc you took it from me. terrible policy. (sorry for bad english) | 59 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 669 | when you're quoting a client with 49 rupees, how does your system shows extra amount after reaching to destination? need your help! | 20 | 2.0 | 1 | 0 | 0 | 4 | 2 |
| 670 | علشان تشغلو ناس محترمه عندكم انا مسحت الابلكيشن بلاش قرف | 9 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 671 | love it gives me rides anywhere i want to go | 10 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 672 | app is very slow. takes longer time for booking. | 9 | 3.0 | 1 | 0 | 1 | 0 | 2 |
| 673 | please fix the password reset option. i forgot my password and i've been trying to reset the password several times since morning, i'm even getting the otp to the registered number but it says the account can't be verified. | 40 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 674 | i'm not writing all the things wrong with uber because it wouldn't change anything, have been ubering for three years and with all the drivers they hire and the ridiculous prices and problems im almost to the point of using lift and i spend $20+ everyday. | 49 | 1.0 | 1 | 0 | 0 | 2 | 2 |
| 675 | 2/21 update : more updates have since been rolled out but the map issue has not been addressed. the service is great, but the map for the drivers seems to get worse and worse. i'm constantly having to guide the drivers because the map shows them a route that is longer and more traffic laden. | 60 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 676 | hard to change a trip. great drivers. | 8 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 677 | the drivers will never return the change if you're choosing cash as your payment method everytime you choose paytm as your payment option you'll have to add ₹350 in your wallet doesn't matter if you're travelling for ₹40 or ₹240. is that fair? the drivers will go to some other place instead of coming to you and won't even pick your call and some drivers will even block your number so that you won't be able to call and the worst part is when you cancel you only will have to bear with extra charg | 115 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 678 | worst experience some time its getting long time to confirm booking other wise fare is good | 15 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 679 | there is no way to contact customer service. no number. no email. the help tab options don't apply to what i need help with! one of my friends left her phone and the next passenger took it home. why can't i contact anyone?! and the email it shows on the play store app, ya that email doesn't work anymore. | 66 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 680 | uber is taking my money every month for no reason and idk why. i give this 1 star. i'm unpleasant. | 20 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 681 | mostly drives are driving well | 5 | 4.0 | 1 | 0 | 0 | 1 | 0 |
| 682 | i requested an uber and the driver decided to cancel the ride. i paid using a card but i haven't got my refund back. | 25 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 683 | good app most of the time. the message driver functionality sometimes does not work until app restart. also the maps could use an update. some areas are outdated | 30 | 4.0 | 1 | 0 | 1 | 0 | 2 |
| 684 | it's good, sometimes taxi drivers cancel local trip and they prefer delhi ncr trip especially during peak hours then its upsetting for pax. this needs to be fixed. rest otherwise we like uber services. | 36 | 5.0 | 1 | 0 | 0 | 1 | 2 |
| 685 | i was given the worst service i've ever recieved. the driver showed up but kept the doors of the car locked then sped away. the driver did not cancel the ride and would not respond to texts or phone calls. i was then charged for the ride i did not take. while i was eventually issued a refund, it was only after i spent a half hour in the rain and inconvenienced a friend by getting a ride at 1:30 in the morning that i got home. | 91 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 686 | i've been using uber for a couple of years now and have never had an issue with the app untill recently. it took me a couple of tries just to schedule a ride and anytime i did it keeps telling me i already schelued one. so i look in the upcoming trips tab and i see nothing. so i go ahead and do the same thing to schedule a trip. still the same thing, so i just decided to use a different service in order to get a trip to work. and later on when i go to check the upcoming trips tab on uber it suddenly had a trip scheduled. when it wasn't shown earlier. i tried canceling it but it keeps giving me the " something went wrong" measage. | 145 | 1 | 0 | 1 | 0 | 2 | |
| 687 | pathetic app.not able reset my password. whenever i am punching my otp its showing me that "we couldn't verify your account" .if you guys can delete my account please do it i don't wanna use it | 33 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 688 | when i try to book it's asking for type of payment which is unnecessary. already the app is slow. without completing the payment option it's not allowing you to complete the booking. even if we select payment method it's keep on loading for all payments options. then i opened ola works like charm. | 57 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 689 | added a gift card, now my account doesn't work. what kind of scam are you guys running? you guys suck. | 20 | 1.0 | 1 | 0 | 1 | 3 | 2 |
| 690 | its good. cab came in time. driver good. but initially it showed rs. 208, than while booking it said rs. 226. after booking it showed rs 286 and while reached destination rs. 347 came on screen of me and of driver. what is this? why cant you show your final fare at first time. ? | 58 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 691 | uber should have the option to ask for a driver to have a booster seat. cannot ride with my 40lb son who still needs a booster. i was told by a driver its the parents responsibilty to provide that. im not going to be walking around with a booster seat just so i can save some money! | 58 | 3.0 | 1 | 1 | 0 | 5 | 2 |
| 692 | i had issues like driver's giving away my contact details and customer support team doing nothing about that and even missed placed an item on a ride that was found by the driver but never returned since then i stoped usuing the service before something terrible hapens because of poor customer support team | 53 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 693 | very good so far 😃😊😃 | 5 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 694 | the uber customer support is not at all good. i have an issue with my trip payment so that's why i can't request a ride.neither it's allowimg me to book a cab nor allowimg me to make a payment for my previous trip. i tried to contact the support team but they are not taking any action. i guess they have same automated to reply to each and every query, every time i use to send an email, they use to send a same relpy. i havn't expected this much poor service from uber customer care. | 104 | 3.0 | 1 | 0 | 0 | 5 | 2 |
| 695 | fix your network. sometimes it will say can't connect to uber network, this really irritates me. fix it! ; also the pin point location a sucks, why can't yall just pick us up with our direct location. this is probably the worst taxi service ever. | 45 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 696 | app crashed when trying to get a ride, launched it again and didn't load so switched to different ride app. 15 min later uber shows a ride arrived at my address where i had already left and charged a cancellation fee. bad app design. | 46 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 697 | charging extra fares even if the driver cancels the ride | 10 | 2.0 | 1 | 0 | 0 | 3 | 2 |
| 698 | using more than a year: 1. no option for passengers to communicate to any uber authority for issues. uber support doesn't reply to mails also. 2. once there is no ride available connects to far away rides and shows demand is high and raises fare. 3. frequently drivers don't come for pickup and doesn't cancel trip at their end for which passengers have to incur losses. 4. no means to identify drivers in the app who doesn't pickup and doesn't cancel trips at their ends. | 91 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 699 | downloaded as travelling in us couldn't schedule a trip.ridiculous & help function is utterly useless | 16 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 700 | gps does not work, in spite of my permissions, and having high accuracy on my location services (which i always have on). driver gets sent to the wrong location, and since i was trusting uber to just work properly, i got hit with a 5 dollar charge for cancelling the ride. great job uber. uber is telling me that a driver needs to accept, yadda yada, but as of today, i hit the gps icon on my app and it places me near equatorial guinea, instead of on the us. uber support is always far from helpful. | 114 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 701 | i want to be uber customer | 6 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 702 | you should have a call centre. | 6 | 4.0 | 1 | 1 | 0 | 5 | 2 |
| 703 | couldn't find driver and he cancelled so had to pay $48 and also $68. will try someone else next time | 19 | 3.0 | 1 | 0 | 0 | 3 | 2 |
| 704 | uber better than other services, but not all. uber should consider to join their community with good driver . some driver really bad. | 26 | 3.0 | 1 | 0 | 0 | 1 | 0 |
| 705 | app is good but most of the times drivers cancel ride after asking the destination. | 16 | 5.0 | 1 | 0 | 0 | 1 | 2 |
| 706 | you should stop offering auto in bangalore | 7 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 707 | please enable one option to chat with customer care executive | 11 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 708 | a grear app but im facing an issue that i tried to book a long trip ride and i am not able to get my 50% off on that ridw hoqever i do have my promo for next 9 rides how do i report this as there is no option in help | 54 | 4.0 | 1 | 0 | 1 | 5 | 2 |
| 709 | more often drivers call and cancel the rides which is not a good service at the end of the day | 18 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 710 | just need to stop upping the pay | 7 | 5.0 | 1 | 0 | 0 | 4 | 2 |
| 711 | i've seen numerous transactions take place in my bank account which don't make sense. when i contacted you guys via 'help', i was told to forward all of the details (details, amount, card associated etc). i've done the work. i was told that the issue is being looked into. after a week i tried following up and couldn't - had to create a new issue. there is no one to talk to about the 10+ transactions. update: my issue has disappeared without a resolve and my money still hasn't been returned. | 105 | 1.0 | 1 | 0 | 0 | 3 | 2 |
| 712 | drivers are friendly. they arrive in a timely manner and privces/options are reasonable | 14 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 713 | the prices are too inconsistent i take a uber from work to home and the first time it was around $5 they went uptown to $7 on fathers day its $9 for the same distance i have taken it. they need to fix this | 45 | 3.0 | 1 | 0 | 0 | 4 | 2 |
| 714 | nice app really really useful | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 715 | uber is absolute garbage. it is impossible to contact them if you don't have the app and have an account created. i've never used uber nor will i ever use uber. someone has tried to use my email address to create a driver account. i've tried to contact you but get no answers. i want this dealt with. edit: i don't want to download your stupid app i don't want anything to do with uber. | 82 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 716 | it was a hassle that a driver accept my request then he called me asking for the destination which is against tos then he cancelled the trip! when i got back to customer services i got nothing either aplogize or any compensation. i didn't have enough respect so i have to stop using uber. | 57 | 3.0 | 1 | 0 | 0 | 1 | 2 |
| 717 | ekdum bakvaas aap hai. main vashi plaza to cottongreen ke liya cab book kiya but usame starting mai muze 533 dikhaya tha den destination par pohchne ke baad 570 rupees bola ye reason deke ki toll ka amnt add kiya. but isake pehele bhi maine uber se travell kiya hai but dis tym had very bad impression. realy dont use uber usase better to ola hai. now uninstalling dis bad app for forever 😏😏 1 star only bcoz driver ki koi galati nahi isame. | 117 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 718 | it is easy and convenient. | 5 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 719 | uber says they have the most responsible drivers. today i have seen this when theysay they will come and cancel the booking. and many of them just ask for the location before coming. and then cancel. and this issue has happened many times. if this is the kind service of uber so they should be ashamed of themselves and improve it rather than spending on advertisements. | 70 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 720 | today i have faced a very bad experience of uber ride. i confirmed a ride three times consecutive and didn't find my find and kept waiting for 45 minutes approximately. really a very bad experience. please improve communication with the driver and i experienced very poor update about drivers location and his arrival at meeting point. there must be contact number to redress the prevailing issue with the customer at the support. i waited for 45 minutes and eventually cancelled the ride. | 84 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 721 | i've had a very positive experience with uber. so far all but two of my drivers have been nice, safe, and punctual. the two that weren't nice, i wouldn't hold uber responsible for it. they weren't scary, just a little rude, and no background check is going to catch whether or not a person will like me. | 62 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 722 | no one accepts ride but cab is available! proper invoice is not provided | 12 | 1.0 | 1 | 0 | 0 | 5 | 2 |
| 723 | a driver cancels a trip & i am charged for it? this is stupid and exploitative | 15 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 724 | its the best and so far so good although some issues come up but i'm glad they get solved | 20 | 4.0 | 1 | 0 | 0 | 2 | 0 |
| 725 | tried to use my account for first time in a while. same account, same phone number, wouldnt recognise my phone number or let me update it. useless. | 29 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 726 | i have lost my item but uber is taking time to resolve my issue | 14 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 727 | it's a great app and good way for transportation | 9 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 728 | i scheduled a ride to the airport at 4:45am, and at 5:05 the app finally told me my driver would be there in 25 minutes. in order to not miss my flight, i had to wake up my sick wife and get her to drive me. now i can't even contact uber about this issue because they provide no way to do so. i will not be using uber again. 0/5 stars, do not recommend. maybe lyft will be better? | 93 | 1.0 | 1 | 1 | 0 | 5 | 2 |
| 729 | some drivers ask for destination that needs to be stopped. else good app. discount and promotions should be more. | 18 | 4.0 | 1 | 0 | 0 | 1 | 2 |
| 730 | no other options for payment,its better if you have a choice of much more friendly like alipay,for now taxi is more reliable so uninstalling it again | 28 | 1.0 | 1 | 1 | 1 | 3 | 2 |
| 731 | i have booked cab from thane station to malvani malad cab was booked but at the end driver cancelled the ride from there side he said(mujhe mira road tak hi jana hai tu mai ride cancel kar raha hu) but the cancellation charges applied on me that is 25.74rs the driver name is rinku ravi raj.if your driver cancelled the ride then why should i pay for it that's pathetic. | 79 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 732 | very comfortable company. and very good service | 7 | 5.0 | 1 | 0 | 0 | 5 | 0 |
| 733 | always making it better. love this app. helps out when you really need a ride to any destination. | 19 | 5.0 | 1 | 0 | 0 | 2 | 0 |
| 734 | many times the drivers cancel the ride after asking drop location.some drivers do not move towards your location and do not pickup any calls forcing you to cancel the ride.the service has become totally unreliable and the only saving grace for uber is that the competition is worse. | 49 | 2.0 | 1 | 0 | 0 | 1 | 2 |
| 735 | hey why is it.uber not available for yishun? i tot want to try. no help faq even sucks | 19 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 736 | clean car, friendly driver, quick-just whar we wanted. | 8 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 737 | app literally won't let you use it for an update? nonwarning no notice 30.min. waiting for the download in 40 degree weather. had to disintall and reinstall 2 times and i still can't get the app to work | 39 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 738 | it's not showing proper fare amount before you confirm the booking in the cab for example i take the cab from dadar to chembur & the fare amount was 180 it's showing in the app & later you end the trip & now showing the amount in uber driver app your fare was 230 they 50 rupees extra & that 50 rupees extra it's your outstanding amount is included ofter you completed the trip . but he's not mantion the some outstanding amount before i take the cab & in that trip fare amount . | 108 | 1.0 | 1 | 0 | 0 | 4 | 2 |
| 739 | older version app is far better than new one. i'm not able to track cab. international worst app. i feel like un install and use ola or local autos. | 33 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 740 | worst app there is no support system to provide better support i'm unable to sign in and even sing up also have problems. if we email they don't even support correctly. | 34 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 741 | excellent driver and very welcoming to this new uber customer | 10 | 5.0 | 1 | 0 | 0 | 1 | 0 |
| 742 | i've been late to work many times because of the inaccurate wait time estimations. just yesterday the app estimated 4 minutes when it took half an hour for a driver to arrive for my pickup. absolutely no way to contact customer service unless you have a complaint about a driver or ride experience. when you have a complaint that falls outside of the ones selectable in the app, there's no hope of reaching a representative. i was charged a thirty dollar overdraft fee from my bank because a $6.92 ride became a $14 cancellation fee. however, i never cancelled my ride. they gave me a ride credit for the $14, but as there is no way to contact customer service, i'm stuck with the $30 overdraft. from now on, i'll be riding my bicycle until i find a motor vehicle of my own. i'd advise skeptics and regular uber riders alike to do the same. | 175 | 1 | 0 | 0 | 5 | 2 | |
| 743 | the driver dropped me at an unknown location and told me that his phone was hanging and he had cancelled my trip. i had to again book a taxi and had double charges: one for the previous uber and one for the taxi. i really dislike uber and want uber to remove such drivers from kolkata. | 61 | 1.0 | 1 | 0 | 0 | 1 | 2 |
| 744 | it won't let me schedule a pickup. it wants me to change my location or something? but if my location is the problem, why can i get an on demand ride? please fix | 33 | 2.0 | 1 | 0 | 1 | 0 | 2 |
| 745 | unable missing time 50 ruppes balance cutted why? | 9 | 4.0 | 1 | 0 | 0 | 3 | 2 |
| 746 | great app except for the feedback system. they only give you select issues to report back on with no extra "other" section to explain different problems. it's like they don't want to acknowledge that customers might face other issues than the ones they've mentioned. would appreciate either adding more feedback options or at least a section where if your problem is not stated above, write it out so we can contact you. it's very frustrating having a problem with the app and not being able express | 88 | 4.0 | 1 | 1 | 0 | 5 | 2 |
| 747 | good app but in some place we can't get some cabs it tough and good but helpful. i gave it 4 star because of these reasons . please update it if you can. soory it has no reason then thank you | 43 | 4.0 | 1 | 0 | 0 | 5 | 2 |
| 748 | pathetic it downloaded bt not opening in my phone,,bad experience | 10 | 1.0 | 1 | 0 | 1 | 0 | 2 |
| 749 | not available in singapore anymore | 5 | 2.0 | 1 | 0 | 0 | 5 | 2 |
| 750 | im new to using uber but so far i've enjoyed every experience | 13 | 5.0 | 1 | 0 | 0 | 2 | 0 |