ReClass/data/raw/uber_reviews_sampled.csv

review,word_count,rating
"bhe**odo tumhara 1 bhi driver nhi ata, or jab ham cancel krte h to next ride m hmare hi paise cut te.,😤 ma ch********",24,
"does not work. will not get past the address screen. just updated it and restarted my phone. last thing i expected is that one time i need it, the app craps out.",32,
pathetic service. their payme t option via upi does not work.it has happened multiple times that i paid via upi but it shows as unpaid.their help service is also pathetic. no responses from the customer care for days. i have stopped using now.,43,
"*the worst customer care and worst transportation app in sri lanka because of it's staff service. *uber service in sri lanka is a shame to uber technologies, inc. *i expected better service because it's international service but in sri lanka it's better to use local transportation services than using uber! uber!",51,
guy was excellent give him q raise!,7,
"poor service provider company, i have an error while booking the cab. i have reported it to customer care , it's been one week but till now they have not resolved the issue. the only response i get is "" we are solving issue, we are working on it """,50,
"this app did not let me schedule a ride for the next day. i've tried 5 times, all no good. i added my visa debit card information correctly. when i tried to schedule a ride, i first got an error saying that my payment wasn't accepted and that i should try again or edit the card. i bought a walmart visa debit card, registered it so that i could make online purchases. when i tried that card, payment would not be accepted. awful app! i ended up using lyft app and scheduled a ride the first time i tried.",99,
"worst app.always high prices and drivers always deny. if they accept they will just keep you waiting, waste your time and then cancel the ride.",25,
"ac not worked, driver call the whole journey",8,
i think ola is best,5,
"when it comes to rides, they're great, but when it comes to food delivery, they're terrible with communication, and help when you need it. i've had my food stolen, and was still charged for it, and to get in touch with someone, is impossible, the app just takes you around in circles. oh yeah, i was never refunded for my food they stole either.",64,
am using note 3 samsung. every time this app nt wrkng. only shows map,14,
حرامية زفت ضيع وقتى واخد الطريق الطويل عشان يضاعف التكلفة. ركبت من النزهه لمدينتى وداني العاشر وبعدين مدينتى تطبيق زفت,20,
worst ever experiance . driver came at pickup point & asked 100 extra . he cancelled my ride after refusing to pay extra amount.,24,
"too expensive dont know why and whenever you really need ride, you are not gonna get it ever. edit: application is still behaving same and seems useless.",27,
there was no trip .hanumant driver had cancelled it.its entirely list of my time and felt bad.,17,
"terrible service first the driver accepts the request after a few minutes they call and ask for the destination then they cancel the ride and some times few drivers don't even cancel the ride not even allowing us to book other cabs, n when we are in a hurry this wastes a lot of time",55,
uber is taking my money every month for no reason and idk why. i give this 1 star. i'm unpleasant.,20,
خدمة سيئة / أغلب السواقين معندهمش مهنية أبداً . اخر موقف حصل طلبت واحد جالي و مشي من غير ما اركب و حسب انه انا ركبت معاه و بعدها لقيت مكتوب في الابليكشن اني لازم ادفع فلوس الرحلة وانا اصلا مركبتش معاه! مفيش ضمير اقسم بالله,46,
this app sucks on android. i hate it.,8,
"atenție! șoferii uber utilizează o nouă metodă de înșelăciune: preiau comanda, parchează la distanță și așteaptă anularea cursei de către client pentru a încasa taxa de anulare. am întâlnit un astfel de șofer care a fugit când m-am apropiat, deși eu nu am anulat comanda. uber trebuie să acționeze pentru a proteja clienții și a asigura un serviciu sigur și transparent.",61,
"server crashes and cannot pay through upi, and cannot switch payment modes as well, so i have to pay via cash and later it tells me to pay the driver via upi. absolutely useless app.",35,
becareful with uber they charge me 5 dollars for the driver canceling. if i canceled the ride fine but the driver. and they go back into your account and charge u waiting fee when the driver went to the wrong location. that dont make no sense.,46,
i gave the uberx driver jose 1 star because his car smelled like piss he turned on the heater which made it worse there isnt a number to call uber to make a complaint this company is a rip off uber charge me 80. for a cleaning bill. this drivers car was not clean i was gagging through my mask .this uber driver looked like he rolled out of bed .lyft is better then uber,75,
if the driver cancelled the trip and he run away so why should i pay charges or pay the cancellation fee.? in my app showing i have to pay the charges for cancellation but infact the driver him self canceled the trip and run away i waited for 30minutes also worst service and for that i have to pay.?,59,
google pay payment option is not coming,7,
"i was unjustifiably charged a ""mess"" clean up fee by my driver for leaving an insignificant amount of gravel left behind by my shoes.",24,
worst experience with thia app. ola is much better than uber.,11,
not safe! one of the drivers was upnormal and rude. we stoped the trip and leave the car immediately. he dropped us and drove too fast he was about to hit someone! and many times i found the driver and the plate of the car are not the same as they are on the app and he told me that he chenged the car with a friend! what is that?! absolutely not safe!,73,
no availability of cabs in areas,6,
"third class service, 1 /1 hours waiting auto, car",9,
"i forgot my password and email id so i cant sign into my account, when i click on forgot its asking for email. i cant understand one thing that when i have registered my mobile nmbr, it should give otp for sign in.",43,
"uber was good. now when you have an issue. a robot chat helps you on the app. unless you pass all of the pre-requisites in the support algorithm, you won't receive a refund for faulty or bad services. if you reverse the charge. they will cancel your account. bunch of degenerate white collar thieves.",54,
"horrible experience with uber every driver simply denied the ride due to two bags of luggage,this was because cng fittment into the vehicles thus occupying the luggage space by cylinder. why should i suffer and waste my time for waiting the ride and should be simply denied by the drivers. giving 1 star just because ther is no option for negative marking had there been i would have given -10",70,
"worst app , couldn't found a single auto driver nearby me",11,
not yet working we could not login wast off time stupid app. again not able sign for this uber i think purpos fully ur trouble to a custumer all stupid question for login. not supporting properly.,36,
"just now riding to bandra terminus, while booking it showed fare of 639, once i boarded the cab it says rs 739. a very poor service by uber.",28,
"uber you are appalling! i booked a pick up for my partner this evening, price was $42. less than a minute from pick-up (at 11.15pm) the driver (whose name is hayder, accred. #618657) cancelled the fare. you prices then surged to over $100 and hayder was suddenly nowhere to be found. you stranded my partner late at night, what the hell is wrong with you?! how dare you accept a fare only to abandon her at the last minute?! and you make it impossible to speak to anyone about it. you are foul!",93,
the worst response from all drivers whenever we try to book cabs. no one is accepting the ride despite waiting for 20mins from prime location of hyderabad,27,
uber in kolkata is really pathetic and unprofessional. they always ask for drop location. what's the point of an app cab if driver needs to check whether he wants to go to a particular destination or not. also none of the drivers switch on the ac. you have to request them for switching on the ac. that's too unprofessional. coming from mumbai can feel the unprofessional difference.,67,
i cant place order .everytime.it shows invalid payment .when contact customer service they only say they cant help it,19,
there is no customer service number where you contact these guys and resolve your grievance. you are left hanging and they charge you inappropriately if you cancel because of long arrival time.,32,
"i requested a ride from one city to another. after waiting for 15 minutes, some lady picked up my ride but after asking where im going, she canceled on me. so why are these drive driving around when they wont even go to another city like 20 miles. i really needed to be there but uber bs i couldn't go.",60,
have been mailing them about the account being banned when i changed my number on the same phone. no response from the customer care team for a long time now.,30,
"pathetic services from uber devs, even if we have an available cab driver standing next to us it will book one from a distance of atleast 10 mins away. no customer service team to ask for assistance and in app support is dumb automated. just want to file a legal lawsuit against them for wasting my time.",57,
this app so cheap and not even login,8,
can't go lower than a 1 star.,7,
the new feature where the cab can be shared is the worst. and beside that you can only choose seats for just 2 persons. what if we are more than that. cab takes so much time reaching to us. what if we are in a hurry and we have booked a cab so we can reach at our time but in sharing basis we need to compromise with our time for other passengers. worst feature ever !,77,
hated it. driver denied to go to my destination coz he had to go to somewhere else. then app stopped working. damn on those service providers.,26,
updates make it more and more unstable. map accuracy is getting weaker and weaker,14,
verify issue 🙄🙄 bhoot time le rahaa hein start hone mein,11,
a poor service. driver's didnt pickup on time. as well as they also didnt pickup my phone . i faced this prb so many time. .,26,
this app is eating more than 50% of my battery within 30 minutes after a full charge. i have reproduced this a number of times. and hence saying this with 100% surety.,32,
"app is good, but service is pathetic. uber 2w keeps on canceling rides. so don't depend on them.",18,
third class cheater. exploiter.lootera app,5,
phly payment kuch or hoti hai jab ride in krty hain phir change kr daity hain mery sath kayi bar aisa kia hai ghatia app i hate this,28,
"stop letting drivers just canceling trips for no reason, they need sacking",12,
"sreenu,bhasker,maddiletty these drivers r calling nd cancelling the rides nd mamy more nxt time if thy do i gonna comment on this,sreenu is very bad one please uber take them out of this other wise u gonna loose ur customer he was talking on phne while driving nd he didnt kept change nd arguing with us his call wàs important then customer,",62,
no drivers picking up for cards. some accepting and cancelling at last moment when it is a card payment. awful service!,21,
was having an issue with booking my ride,8,
poor set up. i cannot complete set up because a 2fa code is needed. horse is before the cart. i need the uber account completed before adding it to my 2fa app.,32,
all the drivers want to go to rashtrapati bhavan because they are so good looking and treat themselves like a king. no one wants to go to east delhi because they have to swim to cross the yamuna.,38,
worst user experience. uber has zero customer care. total waste of time,12,
"doesn't useful when cabs needed, these cab drivers are not at all interested in taking rides",16,
worst customer care service they app stole my 140rs and not even replying,13,
"got a driver drop me off 2km away from my destination with some lame excuse and payed full price, currently can't use the app because i need to pay 16€, on another trip a driver didn't pick me in my location, canceled and i was charged for it, better use bolt",51,
drivers use to cancel the trip and says that your location is in very interior and i can not come there,21,
"the new update sucks.the old version of the app used to show the live movement and accuracy was high. the new update had made app to crash some times and doesn't show exact location of the cab, need to open the multiple times to see the exact location.",48,
supirnya gak ada yang bener,5,
constantly having bad experiences with drivers. i'm sick of it.,10,
my experience with uber is pathetic and bad. captains misbehaved wd me and insulted me. i have mentioned it also in complain.,22,
i have booked cab from thane station to malvani malad cab was booked but at the end driver cancelled the ride from there side he said(mujhe mira road tak hi jana hai tu mai ride cancel kar raha hu) but the cancellation charges applied on me that is 25.74rs the driver name is rinku ravi raj.if your driver cancelled the ride then why should i pay for it that's pathetic.,70,
fare was get up by 80 to 100 rupees after the complete ride. cheater uber,15,
"this app is garbage, as is their customer service. i was charged $8.21 for a trip i immediately cancelled. they claim i put in the wrong pickup and dropoff location. i'm done, app is deleted and i'm going with lyft. i've had too many problems with this app and their drivers. i am editing in response to the developer. i don't want any more ""help"" from support. it's obvious you outsource and they don't speak english well enough to resolve my issue. the $8.21 was refunded, followed by another charge for $6.59. stay out of my account. i have deleted my uber account, along with payment info. keep the money you took, it's a small price to pay to be done with you people. again, your company no longer is authorized to charge my account for anything.",137,
uber rewards is dead. now you must pay $10/mth extra for benefits!,12,
😡😡 worst app very bad experienc👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👋👋👋,6,
"wouldn't let me cancel, uber is scamming. i booked a ride on accident and went to hit cancel within 3 seconds. it wouldn't cancel, tried to get my driver to cancel, she couldn't. restarted the app 10 times, restarted my phone, uninstalled and reinstalled-- nothing worked. poor driver couldn't do anything. uber is trying to take my money for an accident. their help section is terrible, no customer service available. and now it keeps assigning me different drivers.",78,
showing 10x price and even vehicle not available.,8,
worst apps. unable to open account. worst security check. go to hell,12,
worthless. can't get an estimate unless you give your phone number and create an account.,15,
الشركة بقت تتكبر ع العملاء😔💔,5,
truly horrible experience. the driver asked to pay by cash on a non cash trip and despite paying full amount in cash and informing uber immediately even after 5 days the app is showing pending charges and again i had to pay the same amount again in online to clear the outstanding amount to book the next ride. despite repeated escalation still they are not refunding back and are saying they can't check that from driver! super horrible. never expected this from uber.,83,
unauthorized charges to my account! i was charged a whole 20 dollars for a 5.89 ride! uber then sent me a fraud notice about unauthorized charges. they said they would refund me 14.62 plus a dollar tip i gave! but when i checked my bank account they had charged me 14.62! unbelievable. shame on you uber! i will never use this app again.,63,
i don't understand why is this app not letting me link my paytm account!? it shouldn't keep on asking me to add money in my paytm account and rather directly link my paytm account to it! neither does it let me link my debit card to it! absolutely disappointed!,49,
the driver half way while arriving cancelled the trip and i am being told to pay for the expenses it took to come for the half way 😡,28,
dnt even deserve a star. trying from many days to login but unable to do it. tried from many numbers too. at first i was not receiving otp and then now after few days receiving otp but unable to login. spoiled my whole mood,44,
every time i want to request a ride i have to remove the app and download it again as it's always pending on the last ride and refuses to refresh the app,32,
"the app keeps saying that i need to add a credit card to verify my account? once i do, it still doesnt work? i have been using uber for over 3 years and it has worked well up until now. i have tried contacting customer service through the app but their only answer was that i should wait. i did, i uninstalled the app in early may and tried again this week, end of june, and it still keeps saying the same thing. i dont know if im just unlucky or if im not the only one but it needs to be fixed",103,
"wrote a review recently about the difficulty if getting cabs in the past couple months and soaring prices (claiming there is a surge fee even during very dead, non-rush hour hours). recently, it's been happening as such that everytime i book a cab, even if we follow the exact same route, the price i have to pay at the end is so much higher than the initial stated amount! uber please! what is happening?",74,
"i have book my cab for my family to drop home and the driver took a long route even though i have paid him advance and extra too, my home location is permanent for the past 2 years and haven't faced any problem for multiple rides but last driver looted my family saying i have book the wrong address for which i tried to complaint but received no response thank you for the service for the past 2 years its time to say good bye.",85,
bhi itni buri service ho gai hai uber ki sach a bad app hala ky kuch 1 sal phly bht achi thi service,23,
you bring political issues about saudi we delete you.,9,
uber is a horrible company. you should use a different service.,11,
they mostly do fraud in anyway,6,
this app is stupid app,5,
recent update made map feature disabled in honor 7x,9,
this is the most useless app i have seen,9,
"uber is costing more than ola on average, may be by 20% as per my abstract calculation. with ola you know how much you will pay prior to embarking on ride while with uber you come to know only after the end of ride according to what computer reading is on mobile phone of the driver. it can be double or 130 to 150% the cost compared to ola as has been paid by me in recent ride with uber. can you kindly explain as to why. thank you.",89,
"sir,i did''nt travel from harrington road to west saidapet.driver name:babu.but you have charged rs.45/- for the trip.kindly revert it and do the needful.fornot travelling why should i pay?",28,
"last night was my first, and likely last, use of uber. hailed a ride after a concert, and first driver canceled before getting to me. had to hail a second, who was awesome, but i noticed after hailing that a second hold was put on my account, two $50+ holds. lucky i had the money to cover it or i would have been stranded, and i still have to wait for the first hold to clear. on top of that, the cancellation refund was credited to my uber account instead of my back. thanks uber.",95,
"great service but ap is pain in the but so many bugs, uber has left me stranded more than once because buggy app",23,
the application doesn't work at all i uninstalled it and installed it again and still doesn't work,17,
i cleared the cache it's still same problem i can't sign in with my phone number or google or facebook. app freezes and don't let me sign in,28,
"horrible & unethical company. after putting on a huge show about how if prop22 wouldn't pass in ca that fees would go up - guess what? fees still went up. i realize there's no drivers on the road, but that doesn't mean that you have the right to raise the rate by so much. it's a 10 min drive from my house to the airport and my ride was.$37! i wouldn't even mind if their fees went up if they actually paid their drivers. instead uber has single handedly destroyed a portion of middle class.",95,
"they are not picking up rides, too delay",8,
"hai i have a account in uber currently i am using in pune, india. today i booked pool for a ride, some x person accepted and waited 10 mins after that he cancelled. they fined me with cancellation charges. again a booked for another ride and waited for 20 mins, he came to my locations not even waited for 1 min and then he cancelled with out reason. again they fined with cancellation charges. they are playing with us.they cancelled ride and fine i have to pay. i never seen this kind of service.",94,
"got scam, uber driver accept the request and just stayed one spot and not picking the customer. resulting me having to wait 20 min and finally have to cancle my ride and losing 10 for nothing. worse experience",38,
i only downloaded this app to apply for the credit card. and surprise surprise the option to apply is unavailable on android. extremely inconvenient,24,
after 4.5 years the app is now telling me that my phone number is not supported. uber support has not been useful.,22,
uber has become cheater these days they just don't understand riders concern.,12,
"was charged 3 different charges, only had one ride. one we cancelled ride and got charged. one of the driverd cancelled and charged us anyway. bad experience with charges. the one driver that picked us up was nice. bad way to start vacation!",43,
"1st time user, i requested a car that was parked too far away so i rang him to say my position, he then said he was coming and as we saw him passing by he cancelled so i requested another which said he was 10 minutes away so i cancelled and took a local cab instead. i have also deleted the app.",62,
"uber feels entitled to go n2 ur acct and scam monies in the guise of ""cancellation"" fees when their networs and/or monitors are down, file false reports that their ""investigating"" and some1 will call-no 1 calls",36,
worst customer care service.cab service are good and needs to pay attention to the dynamic pricing. i feel ola is better in most of the cases. feb16 2019: bill duplicate and charged twice. customer care is so patatic and request for all the statements with no solution. i feel that there is no mechanism to track if the payment is successful or not. this is happening only with uber and second of such instance. i seen most of the online site does nice error handling and instantly give updates.,89,
i am unable to use upi as payment method. there is no option for this.,15,
without even allotting a driver they are charging cancelation fee. the support / customer care is pretty pathetic. in case of issues there is no one to address it.,29,
doesn't accept my credit or debit cards. absolutely useless,9,
"very bad , driver didn't no the area. i was not going to kingston rd in twickenham i was taking my grandson to the cinema in kingston upon thames. we missed the beginning of the film. driver dismissed what i said . very disappointed.",44,
"after selecting the contact support option, no customer support information is provided",12,
"is there any helpline no, where we can solve issues, charging me again and again for same ride which is been paid twice",23,
i invited my many friends but not one time i got 50 off and i had left 1 remaining 50 off coupon that is also got away without my using. dont fool people,33,
"increased fares without reasons. adjustment process is complicated and time consuming not to mention that it shouldnt come to this. horrible customer service, which dont give a response for a whole day.",32,
146 showing n after ending 195 wrost app looting,9,
"price gouging, unfair treatment of workers and proven illegal practices around the world. despite the convenience, the ever increasing costs to the pocket and conscience mean i can't use uber anymore.",31,
"😪 i don't know whether it's a system problem but i actually thought the user is supposed to choose whether it's an uber boda or the uber x. but i have no boda option anymore🙄, it's bothering. i feel so inconvenienced 😣. what should i do in order to access the bodas again.",53,
"its the worst app ever. pathetic service! finding cabs takes hell lot of time. never expected such a service from uber! horrible. one review to describe the apathy is not at all sufficient. the drivers just cancel after confirming their arrival. waste of time. finding cabs literally takes 15-20 mins,",50,
بأسم رابطه المليون كابتن من حقنا نعرف واجهه العميل قبل بدايه الرحله,12,
"lousy . rude and cheat you out lf your money. i bought a pass, couldn't get a ride and they wouldn't give me back my money. thank you worthless ass cheaters.6 .",32,
vest of time and money,5,
"tried to catch up with uber shuttle and wasted 30 minutes than i just gone. (experienced three four time) tried up to 5 times in a row to book a room in shuttle - faled. as for me, uber algo not applicable for my local. so, in case of any needs of consultations regarding routing and scheduling, i can provide comprehensive asnwer. thnx.",63,
always an error using app after i had an issue with a driver it stopped working i can sign in but every time i request a ride it says error i have funds egg is the issue,37,
can't install this app fastly it takes lots of to install,11,
"worst experience,no customer service at all.there is no response to my complaints",12,
drivers abuse application mechanics and abuse the system for their advantage and waste customer's time and causing them cancellation fees when they cancelled totally awful customer support.,27,
"my mobile device has been blocked, without any reason. i am not able to request a single ride.",18,
"terribly useless. it asks for minimum 350 for paytm and there is no other payment method. if you're tied up with paytm and have some targets to achieve, don't force us to help you with that. then paytm says no we can't add even 50 rs to your account unless you do kyc, i've completed more than 1 lac rs transactions with paytm. so you can't use uber unless you have paytm. useless paytm and useless uber.",77,
"no customer service to help me when there's an issue with the app. for example, a driver just cancelled on me and reported that i was not wearing a mask. but i was wearing a mask! the email says that i can lose my uber account for not wearing a mask, and if i was falsely accused i should let them know. but it's impossible to report this driver because he doesn't show up in my trips history. and there's no one i can contact to make this right. 😠 all ""uber support"" emails bounce back ""unsent"" 😠",98,
"worst service, pathetic way of talking never gona recommend any one your worst service. drivers are not good, and even no option for complaining. they accept for ride and then don't come, it is wasting time. wish i can give zero stars. #uber_sucks",43,
this is pathetic app several times when we book cab drivers denied to go to the loacation or they call us ask droping point and then cansel it very much disappoint,31,
worst. driver charged more. no customer care facility. drivers unprofessional. even the uber centers dont know that hire go is actually rental. i mean its totally unbelievable that an international company does not have the reqd. facilities. the customers have to go thru all the enquiries with the driver who himself does not know a thing about the rates and features. i mean why is the company doing such a thing? for own benifits? taking money from the customer and filling own pockets,83,
last time man not good he is very very bad im sooooo hat,13,
third class service driver smooking kertay hain ac nahi chalaty careem best hay,13,
you will deserve the stars only when you do something about the map that glitches and provides the wrong location. and some drivers accept the booking and call us to cancel it saying they are far away. please look up against this issues. about the drivers it would be better if they are around the radius of 1km and can accept the booking. they are demanding us to cancel the booking is absurd since they accepted it.,77,
some drivers don't want to pick you up and some don't want to drop you at your destination and none of them want to accept the discounted rate trips. while you as the passenger can't complain about a specific driver and there's no way to upload your screenshots as proof of the drivers unprofessionalism. you are not allowed to cancel without panelty fee when driver don't want to accept your trip and driver not cancelling on his side is just wasting my time. service is becoming poor by the day.,90,
"the app just logged me off one day, and since then i have not been able to log in again. every time i try to log in it says i need to send a sms to a number but the sms never gets delivered. what's the deal here no idea.",50,
this is the waste app once driver asked please cancelled the trip i will go same place give me same amount but uber account said cancellation fee also please pay what is that i am facing daily,37,
"the prices are very inconsistent i'm starting rides from the same place everyday and the price always changes due to "" busy hours""or something which shouldn't have anything to do with me my fare fee was 55$ for a 15 min ride! i might aswell have been using a cab service.",51,
not u soprt driver 80 rupee loss uber not good so many time booking cancel driver😡😡😡😡,16,
very bad experience in egypt,5,
uber does not care for its drivers. it is a total fraud and scam! a female driver was sexually assaulted 3yrs ago and uber refused to rectify the situation when delivering food to condos and apartments! also dissuaded clents from giving tips and now has become a forceful habit. a real slave plantation! better food deliveries out there!,58,
"abysmal service. two minutes to get matched to a ride (in arlington. va). on top of that you get terrible wait times for the driver to get to you, they use a terrible navigation app instead of google maps, and offer garbage rates. i can see why lyft has a market.",51,
too much amount charged. instead of change your name like a brigand.,12,
"where i cancel my ride,i paid outstanding next ride which i never used.uber sucks.fraud",14,
"awful service. i've been waiting for 30min to get matched to a driver and everytime i match, the driver ends up cancelling on me. either immediately or when halfway to my location. completely unreliable.i almost missed my train.",38,
every time i use uber they find a new way to take my money. i have 1000 trips and still have to deal with bad customer service. thank you uber for showing us what corporate america is all about,39,
such pathetic is the condition of customer support of uber. even for the serious issues i can not contact any officials of uber for fraud cases.,26,
uber jaipur in play store should be renamed as eon jaipur. every cab you book is an eon which is also not good in condition and so compact that 4 people can barely adjust. need to reduce the number or atleast introduce a new caregory of compact cars.,48,
"honest to god, worst app ever. every payment method i used didn't work despite them all being valid, customer service is a joke, and frankly lyft feels safer to use as a woman of color. if i could rate this zero stars for nearly making me cry out of frustration and anxiety i would. enjoy that funky lil one star.",60,
worst app i ever seen . takes so much fare for short distance,13,
"no respect drivers in uber company, all office staff is totally ignore captains, in karachi",15,
"this uber moto driver dropped me from his bike in a highway near shantinagar. both the bike and i fell and my knee and elbow got scraped. the rider was completely unharmed. i made a complaint to uber and explained how i was hurt and all, they gave me no replies. i do not think it's safe for women yet. they dont treat women right, at least not in dhaka.",70,
uber is not at all reliable and the taxis in istanbul doesn't have any sense or respect whatsoever to customer. they cancel the trip infront of ua to take someone else when we were waiting for more than 15 mins,40,
"guys your ride totally disappointed me, i booked ur cab from delhi cantt to ghitorni estimated fare was rs 233.but when i reached my location i had to pay 340 rs. ola is much better than u",37,
"its worst than worst, if thre is any other words than worst, i would like to add, uber shld close the company when it is not for people when they most require. this happens always, uber vl always be fail to search the cab, i hve nvr seen such a bad customer service in my whole life, im feeling bad for my self evn to give tht one star rating.im uninstalling this app, if this continues, the days are not far tht uber vl shutdown",85,
"poor customer service, they never resolve issue",7,
the help service is horrible i have been explaining an issue for more than one week and no body helped me with. they also charged me for 2 uber packages and no one from customer service replied to help me to get my money back.,45,
avoid using uber because if you miss a car by 4 minutes (even after informing them of the delay) they leave you get charged a lot of money!,28,
drivers demand too much money over fare.,7,
cant move android version to sd card.,7,
uber cabs are always late,5,
"the services of uber cabs are detoriating day by day. after booking the cab they try to cancel the trip because of the long distance and they try to impose the cancellation formality over the passengers, so that they can charge an additional cancellation charges for it and maintain their reputation. getting the worst service day by day",58,
day by day uber service in kolkata is becoming horrible. today 7 times my booking has been cancelled by 7 different drivers who denied to go to a short distance of just 4km. there is no cap in surge prices too. i storngly recomend all not to take uber service and boycot them.,53,
"worst customer service by uber. i gave a complain regarding a trip. the customer service executive replied-""k"" what kind of reply is this? is this justified",26,
"never actually books a cab. whenever i try to book one the driver calls me asks for where is the drop location, asks for ride fare, and then proposes his own ride fare. if we don't agree then he says he'll come and cancels the ride or he says he can't and not cancel the ride(atleast if he cancels immediately then uber can find another ride ). for 1 trip i got atleast 10 calls. your whole time is wasted in trying to book the cab itself. unreliable. time to switch to a better cab service.",96,
my account was disabled for no reason i am upset!,10,
"you deserve a -10 rating! i was over charged for a ride by r51.00 on 27 july 2022 and when i queried it as soon i disembarked the uber vehicle, uber support tells me my query can't be refunded as its 30 days over due. thank you uber for ripping me off on r51.00 and no explanation on what the over charge was for. your app is the worst and your support is a total waste of time. thanks for being nothing but thieves. zero morals :((",87,
fraud app there is no customer support,7,
"poor it security. anyone from drivers side can hack the system and change the fare plan. if someone wants proof, i can provide.",23,
its very sad that i kept waiting for cab in the requested place in krishna nagar for 20 min. the driver asked me to come out on the main road. i live in vasant kunj n i had no clue of the location where the driver was waiting. i waited for 20 min in the heat n ultimately cancelled the cab. now i get a message that rs. 42/ will be charged as cancellation fee in my next ride. please ask the driver as to why did he not reach the location mentioned n ask me to reach him instead. driver is guilty,103,
driver cancelled a scheduled ride an later demanded double payment. later has been calling and using derogatory remarks about character. horrible experience.,22,
most counter intuitive app i have ever used. there's too many buttons in such a small space it's difficult to do anything without doing something else,26,
pls i want my account unblock becz you guys r blocked my account it's very suffocating guys 🤐,18,
more than a month and uber support is still unable fix my problem. i paid the bill but unable to book. inspite of a zillion reminders uber does not respond. uber india has gone to the dogs.,37,
charged me never showed upset,5,
"when you receive a promo, it's never applied for the following week, as it's supposed to. when you contact 'customer service', some of the agents are rude. right now i'm supposed to have a promotion, and as usual it's not applied. no way to inform them until after the transaction. smh.",51,
"the app itself has been acting up for the past few weeks or so. i've had too many experiences with drivers who don't pick up the calls or arrive on time. most of them don't even show up even after an hour, until i'm forced to cancel the rides on my end.",52,
driver cancelled the ride after confirming on the reach the location. no contact made from the driver prior to cancelling.,20,
"it was a worst ride every single time i had to pay twice , and the driver kept on cancelling the ride",22,
"untrustworthy drivers. driver asked me to pay for tolls and said that it would be refunded by the uber. when i contacted uber, they tell that the fare is inclusive of all tolls and they can't refund the amount. they are such an irresponsible idiots!",45,
i can't change my bank account,6,
pakistan min ab is buri app koi nhyn pahly to rideer km hyn phr driver ko samjhaomsg min kahan jana then aty hyn customer ko to charge kya jata hy ride cancel ka driver cancel kry to?,37,
this app is not for a good service drivers are cancel the ride 8 out of 10,17,
very inconvenient way to get a ride cuz they don't take cash and apparently they think it's going to cost $500 to get a ride to the grocery store cuz they won't even accept your credit card as a method of payment if you have anything less than that in your checking account!,53,
"their rides on scooters won't end , even after tapping 100 times. looting money and time since their launch",19,
why does the pickup location always shows wrong whereas ola & others show my pickup location (home) correctly. always i need to call the driver & guide him the route. this is very irritating. hope you guys look into this & resolve asap,43,
"you charged me and no car came, done",8,
it was working great before but know it wont take my card it says something is wrong with my card,20,
this is very helpful app,5,
waist app i have seen ever.set of useless ppl .not getting cab on time .cancellation.pethetic i had medical emergency and after trying 40 minutes got a cab however after confirming the ride driver cancelled in recent days most of rides cancelled by drivers.they want rides within 2 kms else they will cancel trip and give common reason tyre punchered. other problem do not have enough cabs now a days .after booking cab we need to wait 25 to 30 minutes,80,
"rubbish service. cheap and deceiving drivers. no punctuality. rude drivers. guys, you should prefer ola over this !",18,
uber charged me money even though i didn't use the service. driver cancelled the ride and i had to pay money without me being in fault. i tried connecting with the driver by message and call but couldn't connect. i even requested for refund for the money charged but there is no action taken. i am not the only one suffering infact same is experienced even by few more friends whom i know. i am looking at discontinuing uber service and instead opt for other car services. really very dissatisfied.,90,
can't find amazon pay option in payment,7,
"this is the worst cab app. they show less fare amount fare while requesting for the trip, and after trip is completed suddenly fare is increased. also uber support system does not reply to your complaints. very very very disappointed. choose ola, its better and what fare they show they charge only that.",53,
most applications you can experiment to figure out how they work. if you do not figure this application out within 5 minutes then you get charged a cancellation fee from uber. it is a horrible experience and stressful for first time users.,42,
"been trying to get uber transportation signed for months now , and haven't been able to.",16,
"too many drivers cancel after you've waited a long time for them to turn up. they don't get penalized for wasting our time. if we cancel though, we get charged for wasting the drivers time. here's a tip, get cash out of a cash machine and use your local company. at least if they don't turn up you can phone them up.",62,
"actual billing 200% of upfront estimate. uber support simply ignoring all messages - on email on app on twitter. no proof supplied, no ride breakdown supplied. in violation of the law. try booking a scheduled ride - they'll quote intercity fares for a 20km ride. literally 1500 quoted for a 20km ride. they can literally mark your accounts to show different, elevated fares. tested on 2 devices kept next to each other. overall, a shady piece of software from a shady business. avoid!",83,
driver didn't accept our trip by saying that they didn't accepted our luggage's to keep in cab. they rejected to keep our luggage's in cab.is it your rules?😣,28,
i had loged out uber. and m unavailable to log in. i had tried many a times. but it shows incorrect password. i cant use there serious.,27,
worst company ever. zero customer support. trippling fares and not providing any way to get info as to why or if there is a problem.,25,
this app and company is really hell. no good service. cream is better then this.,15,
uber used to be great until it started charging the same as taxis and intentionally putting extra routes that are pointless and sometimes completely out of the way for both parties and drive up prices. o wait,37,
they're have no customers care support in bd,8,
worst experience. the driver reached my pickup point very late and didn't even took the call. if i was able to give a 0 rating i would have definitely done the same,32,
i don't need to be lectured via your ceo about racial inequalities. you're a ride sharing tech. stick with that.,20,
i booked a uber go today. my driver started my trip without me and when i called him to ask why did he do that he kept cutting my call wantedly in first rings. i was fedup after 10 or 15 times. i complained to uber and no response from them. my paytm wallet got deducted. i want the money as soon as possible. i also want you to take action on the driver for cheating people. do you think people are so dumb that they will stay quiet if you cheat like this. i want the proper reason for this or i will escalate this issue in all possible ways.,111,
"third class app pathetic i signed out of the previous account today,wanted to make a new one,the number just doesnt get in,i mean the app gets stuck there",28,
"driver goes to wrong place and cancel the ride for fee,pure cheating .",13,
they charged me 100 fine just bcz i cancelled ride two times.their driver doesn't responding at the time.very disappointed,19,
can't create an account. after otp verification and name redirects to sign-up screen.,13,
"not good and very bad, if the trip was cancelled by the driver customers are paying the cancellation charges.",19,
driver did not receive call & did not come to pick up. he even not cancell the riding request.,19,
its advertising problems suck unbearable,5,
could not download the app.,5,
"driver's behavior was very unprofessional. they charged the penalty amt even when the driver cancelled the ride and refuse ti come at pickup location. on complaint, no act has been taken.",31,
"it can't decide when driver will arrive - it's changing constantly. usually there is 10 minutes delay according to time displayed when ride was accepted. not rarely it says driver will be in 5-10 minutes but before order is accepted it will be 15+ minutes. it charged me with 3$. doesn't tell why, doesn't display it in transaction history.",59,
very dirty chat by driver to cancel the ride and their is no support from uber team to complaint against such unprofessional driver.,23,
i can't change my password and get access into my last account because i've change my number and it would not let me in because my new number isn't in my uber account.,33,
i am really shocked when they ask drop kahan ka hai. and then the response comes. nahin jaana. and after that we have to pay the cancellation fee.,28,
poor service drivers don't answer calls after asking for destination and force to cancel the ride.,16,
there charge erratically high rates now and there is no one to solve overcharge. yesterday they charged rs 477 for just 4 km distance in a city like jodhpur on a route which practically has no traffic. extremely sad state of affairs,42,
"was god a few years ago but lately it's become worse than the old taxy apps, consumers get no protection and drivers scam you every way they can",28,
"this is my recent experience, i went to delhi and took a uber cab and i forgot my wallet in that cab by mistake, i report the loss of wallet through app of uber but i didn't get any response from them. it is just an option that have been kept in the application but no one actually look towards the problem or help the passenger in any loss. the driver said he will take 2200 for returning my wallet back. however i managed to get it back.",88,
soo hard too use and so many difficalities,8,
does not work with wear os,6,
very pathetic service in kolkata. they must shoud kicked out from kolkata.,12,
"the app itself has a horrible attitute towards its customers. after booking a ride, if the driver is simply getting too delayed we dont have an option to cancel without a cancellation fee? pathetic customer service.",36,
"when passengers cancel the ride, you charge them, but when drivers cancel then you should do the same",18,
علشان تشغلو ناس محترمه عندكم انا مسحت الابلكيشن بلاش قرف,10,
"fares have become ridiculously high. keeps on displaying that ""fares are higher due to increased demand"" when in reality they're like that the whole time. this used to rarely happen a while back and now it occurs on a daily basis 24/7",42,
"rubbish service, won't even resolve a simple solution. never to use them again.",13,
تكلفته و حساباته فيها اخطاء و لا يرد المبالغ المسحوبه.,10,
terrible w maps and finding locations,6,
"fraud, uber and its drivers do fraud. when we request and wait at the pick up point, they make us wait in sun and then the driver cancels the ride and the blame on us, and later it shows balance on our side. also uber supports its drivers for doing this they get a lot of money without giving any service and we need to pay before uding it next time. people don't fell prey to this fraud brand and fraud service. uber should be completely banned in india for doing such unethical and fraud business.",96,
i find that it's unfair to not be able to cancel a ride without being charged a fee. the app will send the driver to the wrong locations. sometimes it'll say the ride is 5 mins away next thing you know it changes to 15 mins away,47,
terrible experience. driver charged extra amount other than the showed price. and also driver said that he will drop off half way only. really very bad experience. one star is also way more.,33,
the driver not turned out. he is not responded to telephone,11,
"my driver was chandler. he gets 1 star for showing up and offered me water and moved passenger seat up for leg room. he had 2 other exits out of hyvee, but chose the e 26str exit that takes you 2 the lights, 1st mistake. 2nd he takes interstate, ( right on( chandler ) but goes 50 miles an hour. not cool.",62,
bad experience roude drivers pool ride is very bad. m not happy with this app,15,
very bad & worst app it is,7,
"first review complaining about my payment methods not working got deleted. here's another one, then. not my fault you wouldn't take my money and i had to use lyft.",29,
i face problem with driver and i can't contact customer service by phone because my problem not mentioned in his choices,21,
"worst experience ever, paid three times extra cash to the driver and also amount was debited from uber credits charged double payment multiple times and doesn't know whom to ask for worst service no chat or customer support.",38,
mentally challenged customer care when i complained about being charged twice for a ride all the customer care can do is deactivating my account !,25,
a driver cancels a trip & i am charged for it? this is stupid and exploitative,16,
i booked a cab for 188 and without informing us driver changed the route and when we reached our destination price raised to 259 i want my refund!,28,
this is the worst app ever. the driver couldnt find my address and he himself cancelled the ride but when i opened the uber tried to book other ride it's showing to pay extra rs47 and saying that i didn't paid the money for the ride. worst app ever,49,
the app doesn't work well,5,
your driver took cash from son yet i paid for this trip with my cheque card. please investigate. it's not a lot of money but it's the principle that concerns me.,31,
license plate: wb07j3895. driver name: niraj. please do not let this driver ride on the streets. he rides extremely rashly and has zero care for the lives of his passengers and himself. too many times he tried to overtake vehicles on the road by driving on the extreme right side without any care of fast cars coming from the opposite side. my entire family life was put on risk. do not let this driver drive again. i demand an update of exactly what action you are taking against this driver.,90,
very poor service fare show 109 and charge me 613 pls dont use,13,
"worst experience ever, it has happened 4 times with me now.cab drivers cancel on their end and these thieves from uber are charging me 20rs fine for no reason.called customer support for the same no proper response.these people are nothing but thieves absolute money grab and charging unnecessarily anyway possible. switching back to ola",54,
worst app in night booking.the car unavailable.,7,
why does the text come in russian everytime i try to download the app. it auto fills the code it sends me. and the account is in someone else's name. this is nuts,33,
"i've been having very bad experience with booking cabs lately. waiting for 30-40 min, and no confirmation or cancellation. drivers don't respond to text or call. please look into the issue.",31,
"1st i got 81rs for ride,which got cancelled. 2nd i booked which got cancelled for 97rs 3rd i booked got cancelled for rs 137 4th i booked got cancelled forr rs 154 5th rate was 194",36,
arogant driver didnt drop at destination. where as full fare was taken.,12,
ever i try an uber it only gives me demand is high and charges 2.5x worst rife and very high prices,21,
"uber this days is stealing from us, you give a price on the app and when u got ur destination, the price change. pls return my money",27,
worst app ever. tried 3 different credit cards and they wouldn't accept any of them. then my bank cancelled my cards because of uber. so yall suck,27,
"i reported a bug to the developer, but got a response that ""this email address is not monitored"". not helpful.",20,
"freaking driver pulled a no show and charged us full tip, rating himself 5 stars. scam",16,
"i have being using uber for a couple of years. to start i notice their fares have gone up about 30% in the last year. i have had many issues with drivers( couldn’t drive, couldn’t reverse, a driver who was high and kept missing the turn off, a jesus preacher and on and on). lately their scam seems to be cancellation fees and wait time fees. last night the driver went to the wrong address to pick me up,the app showed him a minute away. he never entered that he had arrived because he probably couldn’t when he was at the wrong address. i was charged $1.68 for wait time. i asked the driver about why he went to the wrong address and he became aggressive and offensive. a few weeks ago i received a call from a driver at 2 am. i was asleep in bed. he said he was waiting outside for me at an address that was three miles away. i never even ordered an uber. i was charged a $7 cancellation fee. on both occasions uber refused the refund and customer service refuses to answer my email. uber was once a great idea but now they are simply criminal. their drivers have figured out how to abuse the system and literally rob customers for false charges.",220,
pathetic! always drivers cancel rides by saying no on phone with whatsoever reason and app charges from the passengers. no solution/ resolution process after generating complaints. any which ways passengers have to pay money.,34,
"i was given the worst service i've ever recieved. the driver showed up but kept the doors of the car locked then sped away. the driver did not cancel the ride and would not respond to texts or phone calls. i was then charged for the ride i did not take. while i was eventually issued a refund, it was only after i spent a half hour in the rain and inconvenienced a friend by getting a ride at 1:30 in the morning that i got home.",87,
the drivers call and ask where to go and cancels as soon as they know where. the last time i booked it got cancelled 4 times in a single booking. this is not done.,34,
verry bad app verry slow 👇 verry cost for rides bad too bad,13,
driver cancel my trip after that they demand 9 rupees such a shameless uber management,15,
worst people in the world. their drivers can't find me they cancel the trip when i am in bangalore in front of health directorate and they charge me money. applause. and best part no customer support number review of 2018 👆 review 2021 i am still paying penalties for non reachable drivers. today one drove right in front of me after he saw me. i ran behind him and he won't stop. i have paid many penalties coz i was always in a hurry. tried a refund in vain. uninstalling it forever!,92,
this app sucks doesn't work when needed it 😡,9,
loading loading finally not available wasting our valuable time make it much speeder,13,
pathetic service i booked a ride for my father his train is on 12pm and last minute driver was asking for 500 rs for the ride. said to pay 500 in cash in advance than only he will start the ride. pathetic service by uber driver name dinesh his vehicle no rj 27 ta8976,54,
"used to be cheaper than a cab, now it's expensive. and if you order on high traffic hours you are charged surreal amounts. also there are no promotions for the people who order.",33,
worst customer service of all time,6,
uber drivers are froud they make you pay the cancelation fees by their master plan,15,
why cant i download uber?,5,
app sucks. service no different.,5,
rubbish appp.always show fare on peak.even 5 km distance show fare of 700 .dont use this appp,17,
it wont let me add my 3rd destionation,8,
waste app they wont slove the issue fastly even i cleared the pending charges again its showing i paid the bill 3 times still its showimg worst app i have ever used waste customer support,35,
"""pathetic service"" - drivers are totally unprofessional and rude, also cars are ill maintained and smelly. demand for higher fares. why can't the drivers cancel the ride themselves if they don't ""want"" to go? sick and tired of this. uninstalling now. the app doesn't has an immediate customer support to directly call and complain to, which the drivers take advantage of. better to avoid this app and use public transport like bus or metro.",74,
the app keeps getting stuck at finalizing driver details.,9,
wrost app ola is better not at all connecting to drivers,11,
unable to registed bad experience faced,6,
"worst app ever since used, day by day the service is going down, there is no customer support but they have driver support, u cannot lodge a complaint against driver on their misbehave",33,
"this app sucks. for months it has not worked. i've tried using it and cashing in on my amex credits, but each time i try to book a ride, it said ""error."" i updated the app. what a piece of shi+t. every month my $15 amex credit is wasted. uber customer support insisted the problem was due to my card ""not having a balance."" lol. what a nonsensical answer.",69,
horrible payment system my account has worked for a year now! i am a cabin crew and i travel a lot. i used to use uber a lot for rides and food delivery. there is no actual way to contact uber.,41,
re installing is very complecated please share how to re install,11,
i downloaded uber and they asked for my number to verify but i didn't receive any verification text. i tried it over 50 times and i tried uninstalling then reinstalling. i tried restarting my phone but nothing works. (and yes i went to my phone settings and gave uber permission to send sms and everything but ut still didn't work) and i can't access the app without verifying. i sent an email but still didnt get any help so useless app for me.,83,
"waste of time, no driver accepts ride",7,
had the worst experience i forgot my bag with 5k cash in it and i called just after getting out of the ride and guess what never found it again. the driver denied everything ofc.,35,
"high prices, no drivers, location doesn't work",7,
"uber money scaming platform never use uber, uninstall uber",9,
"most cheater app now a days. uber charging ac cab fare and driver partners aren't offering the comfort to loyal customers. they are citing vague reasons like petrol is dying, ac is out of order and in some cases they are not acknowledging the fact that uber given clear instructions on running the cab ac in fresh air mode. this pointless profiteering by uber and its partners and only collecting feedback without any noticeable impact. i'm going to uninstall it permanently.looters! stop it plz",84,
m still facing the issue. n no one bothers give a solution. i have tried doing everything n nothing's fixing the issue.,22,
very bad😧😧 experience. contact no share by uber is wrong. i have tried to call to uber so many times. it's not a good app like ola,27,
"uber eats isn't working, not been able to order anything as when says ""leave at door is required"" pressing okay does nothing. (uninstalled and reinstalled, still not working. using other services)",31,
waste of time and expensive. ide rather walk,8,
"it's one of the worst app. the driver came 45 minutes late and even charges double the amount and at the last moment says either give double amount otherwise cancel your ride. he was cancelling at the last moment and it was very emergency so i have to agree to him. worst app. cheater. driver name- joy, west bengal. i wish i could case a file on him. cheater. uber please check on your employees they just cheat customer. guys never use uber seriously don't ever use this app.",89,
uber is a horrible company. they just take advantage of their consumers. they apply dark patterns in their product design that punishes drivers and riders while they pocket their margins. they have a strangelhold on the market and we have no other choice than them and lyft and they just punish us again and again. absolutely terrible.,57,
wouldn't accept any payment method so i had zero ride home from airport. so it's pretty worthless overall. thanks for nothing uber,22,
"garbage, just like the drivers, couldn't pay with pp",9,
not a single uberauto is available aggreeing at the mentioned price. uber is a scammer company looting it loyal customers.,20,
"uber's fundamental business model is to artificially deflate prices using venture capital funding, driving other modes of transit out of business, and then capitalize on the monopoly. the uber vehicles patrolling for riders are terrible for cities and terrible for the planet. add to that their terrible treatment of drivers and their other shady practices.",55,
2021- pathetic emergency support. 2015 - i had 3 free rides in my account. but when i logged in today all 3 free rides are stolen by uber and they charged the ride from paytm wallet.,36,
"my driver was rude, he don't respect my boundaries and was verbally abusive. this is not safe.",17,
"disgusting and worst app ,😡😡😡can't book in time",8,
sb se ghatiya service hai inki na inke drivers ko call lgti hai na inke drivers ko location milti hai. or ye log fazool m paisy charge kr dyty hai na refund krty haii. ghatiyaaa tareeeeen service,37,
"this app sucks. killed me with series of endless security puzzle questions (identy buses/bicycles etc out of 9 images), . when i wanted use it urgently for booking cab. uninstalled immediately.",31,
never trust this service when you are need of transport drivers will accept the ride and enquired about your destination . finally they will cancel your trip. i have uninstalled this app first and again i have given try. same bad experience. decided to uninstall again.,46,
"help function is a circular reference, making it difficult to navigate and offers limitsled topics that you can address. by the time you realize you've selected the wrong issue, the ""support"" team has already ""resolved"" the wrong issue, leaving you still unhelped and out of money.",46,
i was so much satisfied with uber. but what this thing did with me today was not nice at all.,20,
me cobraron en mi tarjeta son haber utilizado el viaje,10,
"today i booked a cab, but driver cancelled the trip than uber charged me for the cancellation fee.",18,
very poor customer service.worst of all,6,
2020-lockdown/2021-2022- lockdown(2) greatest app to confirm lockdown in any state anytime without fake news 📰,15,
calculate more fare than usual and never get any solution of any problem or couldn't report for driver's bad behavior,20,
i am unable to register,5,
want to escalate issue happened to family member. where to do that & before that i want to know whether u will take any action or not ?,28,
"no way to cancel rides when they are taking too long or refuse to come to the right pick point. need to rely on the driver to be cooperative. my advice, never set up a debit card with this app, always pay in cash so they can't rip you off unless you actually get into the taxi.",57,
"totally unreliable! ordered taxi from vienna to airport 12hrs in advance to 2am. at 2am(!) got message ""canceled due difficulties"" . tried to order another uber, got message ""ooops."" at 2am! local app succeded perfectly, cab arrived after 5 minutes.",40,
don't like but there is no option that you can pay cash,12,
very bad app. i canceled my ride but they took the whole money.,13,
i tried much time for nothing,6,
"i just learned that uber doesn't want to advertise with conservative news outlets. it serves to illustrate the hate , bigotry and intolerance of their corporation and it's officers.",29,
the drivers keep refusing the destination and ask for extra cash. highly unprofessional.,13,
today train was missed due to cab not on time,10,
"i've notice they'll be 3 or 4 cars around and no one excepts the request. i'm literally 5 miles away from down town from wilmington and cant get a ride? if your ""employees"" dont wanna make that $. please cut your app off. tired of watching them stare at my request and not except. at least taxis would at least respond and show up. it was only 9:30 pm at the time. but guess what? lyft showed up! i'll be using them from now on. i've had enough!",88,
most 3rd class app.every time the uber moto accept the ride.after 10 to 15 min they are cancelled their ride. .useless app.,22,
uber indonesia bnerin tuh sistem map . jarak dekat tp map nya di putar sedemikian rupa sehingga tarif nya mahal . klo bis berubah sesuai jarak yg d tempuh gpp . ini sudah map di putar2 padahal jalan nya tinggal lurus saja tarif tetap sama . jangan ambil untung dari kesalahan map. perbaiki sistem anda . jangan konsumen jadi korban . bikin logic map nya jangan asal2 an . dan baru gw alamin lagi driver nya ga sopan semua . tiap mau jalan nanya dulu mau kemana . ga mau ambil jarak2 jauh . anjing banget nih aplikasi . itu driver di edukasi dulu hrusnya . tolol banget . dan ini aplikasi juga goblok banget . siapa juga yang mau nunggu driver nya sampe 10 menit . coba logic nyari driver nya d perbaiki .,135,
"installed app, enter location address, see all uber cars on map are rainbows. deleted app. go woke, go broke.",19,
best ride service. meaning someone needs to beat them out. just use them. you'll see what i mean when you try to contact customer service. you need to have a phone number to call i dont want an email back or someone typing me stuff. i want to be able to get on the phone and call when something happens. the pool option let's riders pick up people that are literally miles away as well. i've been late to work from uber's that go to the middle of nowhere to pick up another rider many times.,96,
"с меня сняли за ожидание, хотя я стояла на улице и ждала таксиста. видимо, так убер покрывает разницу с более дорогим, но более ответственным такси",25,
$46cad for a 15 minute trip. garbage.,7,
"unable to connect the call with driver, in ola they are giving the direct driver, so we can contact easily with driver",22,
gaved it a 1 star due to the fact you guys charged me a 4 dollar fee for waiting for a car thats suppose to pick me up at my pickup place. that car wasn't even near my place at all.,41,
intially this app was best for commuting. but now a days the drivers have become so fraudulent. they just keep wasting time. this app does not allow to even cancel the ride if there is drivers fault. drivers accept the ride and then asks on call about the destination . after that he says that he won't go there .he asks to cancel the ride and if we cancel then uber charges us. this needs to improve. also there is no customer support,83,
i have not taken the ride but still uber ask for the payment. i have complain earlier but now they say i never complained.,24,
regular uber price surged above upgraded high end black version. by almost 25% and customer service refused to address my problem.,21,
"worst app. always have to face the cancellation from the driver side after they ask for the drop location. till now have missed the flight, missed the appointment with doctor.",30,
why do you charge ridiculous prices for short rides? not all of us are millionaires.,15,
you r giving me one of the worst service i am your loyal customer when i booked auto the driver said that he will not come cancel the ride and i didn't and he is calling me and scolding me and you are changing me cancellation fee great that is for sure you have lost 1 loyal customer,58,
girlfriend's account was hacked & someone racked up $300 in half an hour. she tried to call uber but there is no number. so she notified uber through the app. then cancelled her bank card. seven hours later they replied asking for bank statements. then later telling her to contact her bank & they will sort it out. their customer service is ridiculous/ nonexistent. i'll stick with didi & ola from now. cheaper & they pay the drivers more 😊.,80,
prices change by $20-$30 up and down within seconds. no pattern. when a driver cancels you can't see any information like who they even were unless your right starts. so if there's a confrontation before the ride it's not registered so you can't report it. i waited 45 minutes for an uber to show up after they decided to go sit in a parking lot for 20 minutes down the street. he pulled up but was fighting with someone in the back and drove away without acknowledging me. totally messed up.,91,
drivers ask where u wanna go and cancel the ride and waste our time eventually we cancel and you people charge fine on us. pathetic!,25,
muje trip 128 bata ke 181 amount liya,8,
too costly. double charges. i prefer ola,7,
"most of drivers are called and ask the money of ride ,if they are not satisfied of it they just cancel and we have to give extra 15 rupees to them this is very worse fact of this app",39,
no one accepts ride but cab is available! proper invoice is not provided,13,
map isnt working and cannot see status of ride .cannot contact the help desk,14,
i would recommend minus star. because they dont deseve it. if their driver do not know the location then the fault is of the customer and not of the driver as the drivers can cancel the trip as they want,40,
unkept car plus on a hot day no air conditioner wth is wrong with these drivers plus i found taking a regular cab was cheaper,25,
dhhw vc wnwv i hate it,6,
the driver dropped me at an unknown location and told me that his phone was hanging and he had cancelled my trip. i had to again book a taxi and had double charges: one for the previous uber and one for the taxi. i really dislike uber and want uber to remove such drivers from kolkata.,56,
"on 23/06/2018 i booked an uber cab, the driver refused, after 40 mins, i had to cancell that booking, now today uber charged me ₹157/- extra for my ride also the behavior of todays driver was very rude and disrespecting. i m totally disturbed.",44,
if there was 0 rating i would have given that worst app ever since 20 mins only showing security verification stupid images🤦,22,
"uber stopped using my payment, i explained this and they passed me to someone else, no problem with my payment , you cant call as a customer, i guess uber does not want my business until they deciede to accept my payment they have lost a customer",47,
what is wrong with this app.how many times do i have to download and install it and its not working.nkt!,20,
"just got a new phone, the app won't let me login at all. keeps giving me an error message. the help email keeps asking for my old and new phone number despite them being the same. no number you can call when the automated help desk proves useless. clearly they don't care about their customers.",55,
i cannot believe last weekend i slept outside because uber kept cancelling on me after waiting a minimum of at least 15 minutes. 6 drivers cancelled for no reason. the drivers would cancel then ill get charged. i'm so confused right now. even the pick up location keeps sending the drivers in the opposite side of the road. 🤷🏾‍♂️🤷🏾‍♂️,59,
every time i book with uber drivers are calling and asking the drop location and cancelling the cab this has been happening almost everytime i book with uber and you people are putting cancellation charges on me what sense it makes? very disappointed with the service,46,
ek dum wakwaja app hai book karne se koi nehi ata or jo bhi ate hain woh log sab extra charge bolke paisa lut te hain or cancle hone par humko hin cancle charges dena padta hai ek dum wakwaja app hai please is appko use mat karo please 🙏🙏🙏🙏🙏🙏,50,
world best ride uber cab,5,
"the app simply stopped working. my credit card expired and the app refused to let me update. i uninstalled the app twice and reinstalled. tried adding a different credit card and 2 separate debit cards but the app refused to let me. i tried to set-up payment via paypal but there was no option on the payment options screen. i've contacted customer service over 5 times, each time they've responded with a direct quote from the help pages which provide absolutely no help with the issues i'm experiencing. what kind of app refuses to let you use it, by refusing to let you pay?",104,
you're right one price next day y'all come and take out some more money that is call stealing,18,
"no customer support, driver has cancelled and refused my trip and i am paying cancellation charge. disgusting.",17,
one of the worst experience i had with uber your company has one of the worst drivers. 1 star is also waste for you.i recommend each and everyone to not use uber🤬🤬🤬🤬,32,
worst uber experience ever in san francisco. we called 4 different ubers at different times and none of them arrived on time.,22,
"it's good, except the overlays that steal your information and make it appear you are using your own account but you aren't. and you can't do anything about it.",29,
customer service sucks. just give me a phone number to call. i have a problem that isnt one of your pre- canned list of issues!,25,
after pay amount also you guys are charging extra money. their no proper customer service. u guys are just play with customers,22,
i have to cancel two ride due to drivers are out of network and for which i got penelty and worst part is that i don't have any customer care number or contact us option in app.,37,
worst services as i booked a cab driver dint pickup and i got a message that trip has been ended.,20,
it is easy when car is in the shop and easy to get. but attempting to use the ride request is stupid! i'm having one he'll of a time to download the app to request a ride!,37,
can't find a single ride 🙂,6,
worst app ever! takes more than 15 minutes to find a driver and on top of it most the drivers cancel their trip also asked me to pay 20 for canceling the ride for which no driver was assigned and this has happened more than twice.,46,
uber has the worst customer service. i was trying to explain to them how much driver took a wrong route and they wouldn't listen to me. 2nd worst customer service i have ever experienced.,34,
worse service i have ever seen from uber and specially drivers rude and uncultured people specifically in kolkata worse of uber should never chose uber,25,
keeps asking me for an old mastercard number that i no longer have. wont allow me to proceed. waste of time.,21,
cab drivers ask continuously cancel the trip and i hv to pay the charge,14,
service is not available properly and did not have any care support system lots of cabs getting cancel by drivers and duty denied.,23,
bda bekar aap hai pehle 435 rupee vikas nagar se trilokpuri block 10 ke dikha rha tha fer phoachne ke baad 526 dikha rha tha pgl bna rhe hai ye uber wale kya krte ho uber walo sharam kro garibo ko loot rhe ho 😡🤬,45,
third class app and service as well rate is to much high,12,
"the drivers have been ridiculous. after accepting the trip, they call and ask the drop location and when i did not say the location on phone they either misbehave and cancel the trip or just cancel the trip without acknowledging it. they only come when the drop location is convenient for them.",52,
"disgusting. you don't get any cab when you need. even if you get a cab or ride, their idiot drivers cancel the rides. useless application, useless service. this is the service they offer here in mumbai, i dread to think the kind of services in other smaller cities.",48,
one of the worst service or an application uber have. last ride was been declined by the driver and that cancellation fee is charged me for 160rs.,27,
"i book uber moto to travel frm sealdah to sulekha.bike driver call to know where exactly i am then came infront of me without any vehicle and ask where i wanna go? what is the fare showing in app. then told me fare is low. cancel d trip n give me more amount then i will drop you. listening to him other drivers started burgaining with different prices and started shouting madam give me 200 i will drop, madam give me 220 i will drop. i cancel trip and avail public transport. disgusting",93,
ridiculous app. driver cancels the booking anytime.,7,
worst auto service ! most time's we do not get auto service. even if we did they will cancel or never will return the extra change stating they don't have any change on them.,34,
the last trip i took on 14/8/21 i paid the driver in cash and still the driver didn't update and now its showing your payment is not uncleared why should i pay double amount if your drivers don't show any professionalism there is no helpline number where we can call and settle this down so please look into this soon and clear the payment,64,
new build is not installing on my phone,8,
"uber guys, can you tell me how to remove the past rides from history. it is annoying that uber keeps detail about my past rides as well.",27,
sudden price variation. after availing 20% off price rised from rs 94 to rs 115 to rs 170 in a matter of just 3-4 minutes. a big spam,28,
yesterday when i booked a ride my screen shut off before ride was confirmed. but i still got charged canceled ride that i thought was incomplete .😖,27,
"although everything had worked great, in recent months, it has been almost impossible to get a driver when needed.",19,
all drivers canceled the trip at emergency situations,8,
i am one of those frequent users of uber from kolkata. trust me most of the time it reminds me of those yellow taxi days of kolkata. the drivers ( most of them) will refuse the trip without any valid reason. i am still not sure if they love the short or long trips the most.due to water login / huge traffic / they will just use any bloody excuse to refuse the trip. amazing service.,76,
"app ruim, serviço bom. depois da atualização o app não atualiza o carro movimentando. além da localização não aparecer corretamente",20,
when driver asking cancel the trip also charge comes me,10,
uber autos have started asking extra money for any trip we do. some drivers are asking to give cash payment orelse they wont take us.its service is detoriating day by day.,31,
charge exceeded than shown initially.,5,
the estimates for both driver arrival and arriving at the location are often terrible. issues regarding payment are yet to be resolved despite entering a complaint over a week ago. unfortunately switching to lyft.,34,
"bad intentioned drivers always find a way to trick users, forcing them to cancel by waiting next to the pickup point. trash app by greedy company.",26,
"destroys battery life. drains battery in the background. haven't used it in months yet it's been using a third of my battery. review is for the app not the service. deleting the app, only using lyft now.",37,
"your help options is the worse ever , i also can't book a shuttle when i confirm the shuttle an error message show up and i can't confirm the booking",30,
app downloading is time consuming,5,
cabs/auto not booking quickly. every time it asks for add money in paytm wallet.,14,
can u please allow us to remove old debit cards from the app.,13,
the map function in this app is really bad. it doesn't show the exact way to location. we had to cancel many trips because of this.,26,
it is 2020. this should not be an issue still horrible cancellation policies(ubers problem) not mine. this app has made me late to work more times than i can count on my fingers and toes. i order an uber over 45 minutes before i have to be at work (i live 4 miles/10 mins away). there's always a driver within 8 minutes. it shows that and then they end up being 15 minutes away. then i ask them to cancel and they won't and cant. so i get stuck paying 5 extra bucks. horrible app.,95,
"can't add a stop once your trip has started. also, scheduling a ride ahead of time is not possible as the car/clock icon does not appear on my app even though i have the latest version. i read that it may simply not be available in my area or unavailable temporarily. regardless of such excuses, it is unreliable and a needed feature at all times in all areas.",68,
1star for no customer care no.and now a days uber driver frequently refused to go destination i have exp.5 times in a day,23,
i don't what happen to uber. m very upset waited for more than half an hour still driver didnot reach. when i tried to cancel the trip can't do it also. my time is wasted,35,
always check you're bank account for double charges,8,
we canot login it the new version of uber have many bugs,12,
"por favor cambien el color del emoji del oso, actualmente se ve rubio cuando debería ser negro (como mi novio) (piensa que ese oso es otro)",26,
really love this app; it's too bad they never have ada vehicles! have gone with my local dial-a-ride!,18,
constant and unpredictable price changes for no reason. it seems the longer i have to wait the more i get charged.,21,
this apps is good but now a days having problm when i book for mi office daily driver use to mi accept reqst and when i get into the cabs driver missbehve and say that plz take another cabs i hve a problm . plz kindly take action about this i m from kolkata,54,
unprofessional drivers these days. always calling to ask for your drop off location and then cancels the ride if they feel it's short.,23,
there is a problem when we enter our number the uber app show. somethings went wrong. i tried in 2 mobile but error is same so what can i do. i am the user of uber but last 2 days i can't use because of this issue.,47,
i am not able to delete a payment method and not able to book ride. please help,17,
"awful service. keep getting rides cancelled or the app says ""finding your trip"" for ages. costs just as much if not more than regular taxis.",25,
today the app automatically logged out and now everytime we open it we have to enter the information all over again. after entering the information it again goes back asking to enter thr phone no. we unistalled and then installed and updated again but it didn't make a difference.,49,
freight is very high and it's high freight is not on pickup locations it's drop location.,16,
this is a bad review this app is not downloading fastly that's i am,14,
"booked a ride to the airport, got two notifications that different drivers have accepted the ride, although no driver information was shown in the ride section. was being told pick up is about to happen until about 7 minutes after pick up time i got a message saying ""sorry, we couldn't find you a driver"". how does this make any sense?",61,
the price is getting higher,5,
i have book ride17/9/17 two time but after1 hour wate there is no cab come. but i still got massage trip cancellation by driver. and also receive massage rs 52 and 52 for pay. customer wait for cab and your unprofessional behavior pay ra 105. why ?,47,
they charge twice as much as lyft,7,
"service is completely unreliable. drivers drop pick ups at whim and will leave you stranded. better to stick with real taxi companies - to me, the extra few bucks is worth knowing that i will be picked up.",38,
after when we book it the drivers are cancelling the trip after their accept trip of ours.wasting time of people,20,
why did some drivers had to make me feel stupid for using this app? this app is great but some drivers did things i did not expect such as tricking me to pay them even the driver actually cancelled on me. why did your drivers acted this way even i actually paid them with my hard-earned money? please fix this before i start hating your app,66,
its take 50mb memory and the service is not that gud,11,
would suggest 2 improvements - should be allowed to book a minimum of 2 simultaneous rides like ola - speed indicator on app - sos button required,27,
"update: just learned of the data breach that happened in 2016. this reinforces my decision to not do any further business with a company whose business ethics are basically non-existent. there were problems from the start with this company and as current news stories have heralded, it's not getting any better.",51,
worst experience some time its getting long time to confirm booking other wise fare is good,16,
"""a larger group of 483 people will be paid an average of nearly $11,000 because of other discrimination claims"" (npr). nahh, a sexual harassment company is not welcomed anymore. they won't get our money. use lyft (or any other alternative) instead.",41,
the app is not giving the option of different prices for all the type of rides i need to know why,21,
"when the trip is cancelled by customer, then penalty is levied on the customer. on majority of the occasions, drivers cancel the trip. at that time, penalty must be reversed and credited to the customers as their waiting time increases once drivers cancel the trip.",45,
"when you're quoting a client with 49 rupees, how does your system shows extra amount after reaching to destination? need your help!",22,
worst thing is that there is no customer care no for riders if we face any problem there is no one to help us you have to do mail and wait but there is a no. for drivers where they can talk what the hell,45,
where i reach before in a low cost.now for a same place i pay more then before.for example where i reached only in 80-89 rs now i have to pay 100 or more for a same place. .then why should i use uber. i use any other site or taxi.,50,
there is always a problem with the updates. without updates app doesn't work.,13,
the cleanliness need to be improved,6,
"app is fine and it's great to have alternative options other than taxis. great when there's a sale on too. however i'm disgusted with one aspect of the business model of uber. it's appalling and completely obnoxious that you charge customers double and triple the normal charge when there's high demand, for example during rush hour or bad weather.",59,
"this was a good app and service for some time, but now it's getting worse day by day. cannot select the pick-up point even after the update, the maps are creating cofusion for so many times at the pick-up point, drivers that are canceling the orders, many drivers that migrated to uber from poor local taxi services. the uber quality in bucharest is very low after one or two years since the service was launched. uber needs to reinvent, otherway will die slower.",83,
i am using uber from a long time but now i am facing difficulties regarding my payment option . i had added some money in my uber paytm payment option but one day it automatically got delinked and when i again linked it then i had no money in my paytm. i am triying to contact uber for this but i am not able to contact uber. please share your contact details more precisely a customer care number so that i can convey my problem in details. if then that will be a great help. i am writing this review from india so please provide any customer support phn number for india.,112,
oftenly pick up not take by auto.waste of time for searching in emergency situations 😒 😕,16,
have lots of drivers that have no idea where they are going. my pick up sometimes go from under 5 minutes to under more. i see them just making al the wrong turns. one guy almost went on one way twice. need better drivers.,44,
hello bro the rates of car or auto or bike are so much high and we are facing ₹20 to ₹30extra as compare to rapido. rapido is nice booking app as compared to uber so plz give low rates so we can easily ride with uber plz bro 🙏🙏🙏🙏🙏 so iam giving only 2 ⭐⭐ stars,56,
the app is not working properly after the update.some times it remain as white screen ans .makes it annoying.i cant even book a cab,24,
won't sign me in. i had to change my password three times and it still would not let me into the app. what a waste of my time.,28,
i can't even get in the app to get a ride. won't allow me to opt in,17,
"recently the drivers have been terrible! thursday the driver's phone was switched off for about 5mins before he finally put it on, only for him to tell me how map isn't working in a very rude manner. told him to cancel the trip he insisted i be the one to cancel then i used my sister's phone to request for another ride only for uber to debit me 400 naira. meanwhile the driver never called me after i told him to cancel the trip. today i requested uber and the guy is a total novice still claiming, i simply asked him to clarify if he's familiar with my location he said yes only to call back 10mins later that he's somewhere he can't pronounce the name. and i'm in a hurry so i asked him to cancel the trip and he just switched off his phone. this is so wrong and painful. i think uber should also care for their customers needs also. make provision for us to make complaints before debiting. please do something am fed up already. i'm an hour late to appointment thanks to uber",188,
is there an uber that i can pay with cash cause i don't use cards,15,
"the new app sucks. i can't find markers on the map and have to struggle if i have to drop a pin at a particular location. also, customer service wastes a lot of time by not reading messages and sending a standard template response. i have to send 4 emails to fix a pricing issue.",55,
"i am giving two star for service after booking vehicle. but i will give half star for booking vehicle, minimum 15-20 minutes to search vehicle by app. drivers don't prefer uber. they are always looking for ola booking.",38,
"car information is incorrect, in premeiun cars are very poor standard and bad smells",14,
you can see that i decline every ride that i make under $3. quit sending them to me i'm not going to accept any and that will make my acceptance rate lower but i don't care i cannot afford to be nickel and dime to death by my employer. which is you,52,
"have been double charged before, that was bad enough, now i have been charged 100 dollars for a 20 dollar ride, no explanation given. if you like getting ripped off, this is the app for you. edit: i was told it was a cleaning fee because i got the seat wet with rainwater, they refunded 60 dollars, on the end i was charged 20 dollars for the ride and 20 dollars for the rainwater. better then 80 dollars, i guess make sure everything is completely dry before getting in an uber in the rain!",94,
"when i used uber for my first trip, it worked perfectly. now i try to get a ride and it says that i have an outsoutstanding payment and i don't know how to pay for it. how do i pay for it and get it to work again!",48,
not user frienly like ola app,6,
for payment method i am not getting google pay as option. i am using one plus 5,17,
"i am reducing my app rating not because there is a fault with the app per se, but there is no way we can communicate with uber or give feedback via the app. i use uber for professional purposes, the invoice which is emailed in unprintable which is required for reimbursements. it would be better if you email a one pager pdf which is printable instead of that monstrosity you do.",71,
many error in app. and payment method is so cheap. so these app is 3 rd class. plz use ola app to safe ride,24,
tried to put in gift card but not working.,9,
में उबेर नही चला पा रहा हु मे पास वार्ड भूल गया हु क्या पास वार्ड बता पाओ गे,19,
still not able to recognise location names. on the otherhand they charge toomuch irrationally for tiny deviation. very irrational and not justifiable at all.,24,
bad service in pune viman nagar to much waiting and after 20min driver cancel the ride and charging rs63 . bad experience with uber not expecting that at all,29,
some time app not supported properly,6,
simplesmete esse app so ta me decepcionando eu nao tenho culpa se a rua esta alagada se tem um buraco etc e o motorista tenha que fazer uma outra rota agr ele faiz uma outra rota onde vai demorar mais e ainda tenho que pagar um valor diferente do que da hora em que chamei o uber ta de bricadeira ne?!,61,
the communication with some of the drivers is terrible. no common sense for a 1am passengers.,16,
"the rides are good, and also the cars, but the charge always change, the one that appers on phone, and the one the driver charges. its always different, and what a huge difference the most of the times",38,
"too slow. not user friendly.asks too many questions and fails at last step. should keep it simple. e.g. driver contact number not visible on app, you get contact option which opens your calling app with drivers number pre entered. driver details are not sent in sms anymore. at least not for today's trip. payment from paytm interface is broken. if paytm account doesn't have balance and money needs to be added via uber interface, it will not show you full screen.just top 2-3lines of page and it's impossible to add money. too time consuming when you are in hurry. really annoyed with new interface",104,
drivers cancelling rides after you wait for over 5-10 minutes. some do not cancel but do not even move so you will cancel the ride. drivers suggest or ask you for detours with you ending up paying 25% more. revised more expensive pricing scheme. sometimes the arrival time estimates are a joke. this and more spoil the great experience from other sincere drivers.,63,
i am not able to register my mail id,9,
there is an error after puting destination and requesting it gives me an error and go to help uber and there is no any help. help me,27,
bad server. unable to book rides for the past 2 weeks. very upset,13,
kind of just keeps getting worse.,6,
rates are compartively higher and hidden charges apply,8,
"this app do not have a proper customer care set up. if we have issues no one even cares to reach us out even after 2-3 issues are submitted. this is not that way, i have paid twice on 3 of my trips but i do not get any refund. also the drivers themselves call and tell to cancel the ride, then also the cancellation fee is charged and not refunded. i am disappointed.",74,
although there is no such problem regarding the rides but there is a big issue. i have somehow lost my password and the email id associated with my phone no and thus i have been trying from past 1 month but i am not being able to access the account. pls do something for this neither there is any customer care no we can contact which is very very careless.,70,
while booking ride i was shown 246 rs but after completing ride i was charged 310 rs,17,
stupid ass app rides are never available. needed to update my review to say that it's still a pathetic app there are never any ubers available when required. don't even know why i have it in my phone anyone. just taking up space unnecessarily.,44,
charges very heavy drivers keep rejecting if any emergency dont go for uber. before it was very excellent service now worst.,21,
my antivirus software tells me this app contains a virus that will reveal personal information.,15,
"pathetic, it's just that ola is not readily available in my area so i have to book uber. literally i hate the way they do business. their drivers stand a pane apart for abt 5 mins and then cancel the ride and the uber team doesn't refund that amount. it is a hassle to keep raising a complain for my own money which i never used and their fraudster drivers gulped without even coming to my pick up point. secondly, their drivers deny rides as per their convenience. literally patehtic this company is",93,
"it takes 25 minutes to get a cab. after which the driver calls you and asks where you want to go, and then cancels the ride. this has happened atleast 7-8 times to me. i don't understand why the driver has ti accept the ride if they are not ready to travel to certain destinations.",55,
"in kalyan , one must wait for at least 30 minutes to get uber auto. drivers either don't take booking or cancel it for no reason leaving commuters standed. ola has much higher fares compared to uber.it seems drivers accept booking immediately for ola and refuse the booking for uber.majority of drivers work for both uber and ola.so we are forced to pay higher fare to ola as uber is not easily available.",73,
"useful, but every time (confirmed) that i use my reward points for a 10% discount, conveniently the fares are 10% higher. scam.",22,
booked uber for airport yesterday. morning i recd the driver info but he didn't pick up the call. i had to cancel the booking. not happy.,26,
sucks now! i've had to call an uber to go to work for the last week or so. the area i live in is in the inner city and their used to be several drivers near by now it's like you don't have anymore employees. today is the 4th time in a row i've had to wait over 20 minutes for a driver. i used to only have to wait 5-7 mins max! switching to lyft their wait time seems to be less.,83,
how can you give me that i give a ride amdd my last ride i never ride both cause they refuse and they ask me to cancell. i wish their is a invoice. why will i spend money on this. on the top of that why they used to ask me where to go and how much fair its written? m safe with ola and me. ill save all d send all to my colleagues cause they are with me m open minded if they tell me they couldn't i understand. its just means that they don't want the location. but m sorry to say this,106,
"the new update is a joke. you cannot change the destination while on a journey. also, why are we being charged a cancellation fee for cancelling on a driver going the opposite way to the pickup location? sort it out uber",41,
"99.9% of your driver's in and around jalahalli, bangalore, are the laziest group i've ever come across, who refuse to pick up unless we make a call and give them a special invitation, and only if their mood makes them feel like it. i cancelled the ride because the driver made no progress and i'm being asked to pay 43rs because i cancelled the ride. its not about the money, it's about the principle. after making a complaint through the app, i've apparently been credited, but the uber credits option in the payments option, doesn't even exist. for a worldwide company, you're a joke.",104,
"the worst experience.i was trying to contact driver for so long time and mobile is coming switch off,and it was an emergency case for me.where your cab is suppose to come on my location in place of that driver was saying i need to go his parking area and i walked 500mtr.when i ask why ur mobile is switch off he was sying don't have network.please fix this prblm.one more thing when we make the cab wait it is chargable then what about passenger,the cab was making us await for long time.",92,
i used the eats section of this app to order food and i clicked place order however i didn't receive a confirmation that the order was placed. i then went out of the order to look and it didn't see an order so i went and placed the order again to then get a confirmation but i see 2 orders on the screen and 2 charges on my card. the app is buggy please work on fixing it,78,
what is happening. i can't even log in.,8,
"drivers are not reliable. i never have gotten reimbursed for wildly unfair fares, which were approved to be refunded. i will soon be moving to didi rides",27,
bakwas now uber doing cheating with customers they are saying 5kms ride in 49 rs. but they charge more than that even on my phone showing 49 rs but driver told me n show me at their phone 63 rs and one time i bookes it at my friend's phone showing us 49 rs but in driver phone was showing 105 rs what the hell . these type of cheating not acceptable from uber .,75,
"lately the ubers i have been getting are unprofessional. one was clearly stupid enough to not look at the street signs, and cancelled when i had to be to work.",30,
unable to chat with the driver and respond to messages,10,
after the update i'm unable to pick up the destination from address. what's the point then?,16,
uber is not rider friendly. cancellation is the motto of the uber drivers,13,
i can't change my rating of the driver,8,
"5 star app when you don't need it to be, 2 star app when you do.",16,
why driver's are demanding more money and also their behaviour is too rude. it's not good. also there's no direct customer service support.,23,
you sent invitations for uber pass ride and you had payment partner with paytm which dont accept new customer . why cant you deduct from our debit or credit which is linked with uber. please dont reply with suggestion. applied whst best necessary for customer,45,
i just received a email saying i was not wearing a mask while on a trip. i always wear my mask while in public.,24,
it doesn't allow me to use pool at all.,9,
this has become bit slower than earlier evey time. teaching to be patiant at all time,16,
i use uber all the time but as of lately it's been getting ridiculous i have to wait almost 30 minutes for a ride then sometimes in less then 3 minutes the price jumps for $9 to $26 for a 5 minute ride i understand that the price of rides fluctuate but a $17 dollar difference is alot especially when the ride is usually under $10,66,
my account has been disabled for months now.,8,
"still hard to find uber motor, they are always reject my booking",12,
why uber never gives update comments,6,
worst aap for booking with depend this aap,8,
uber should give existing customers more discount,7,
was good before but nowadays has become increasingly expensive and this urges customers to look for other ulternatives,18,
drivers in westchester drop rode don't want to drive the city where we must of us work i understand they want get any fare their but we must do better,30,
driver is asking to pay extra for the ride! very bad experience.,12,
driver charged 50 rs more than displayed fare,8,
cannot get a ride to work no cars never me for an hour.,13,
uber mini and bike is not available in this app,10,
"usually, it works, but when there is high demand don't expect to get a driver. i got two drivers for a ride, but none of them completed my request.",29,
uber was once the best app but now it has become the worst. drivers keep you waiting. they call you and ask you for the drop location and then cancel the trip. totally irritating app.,35,
i would like this app of i could use it. or doesn't adeptprepaid cards for those of us who are in situations where we can get bank cards,28,
i don't kmow why i have to un-install and install the application every time i need to access the rides or change payment method or any of that because the menu is always blank,34,
"the latest pricing systems seem to gouge prices unlike any other app out there, and are the worst in my history with uber.prices are inflated early in the morning even when there's hardly any traffic.cancellation and cancellation fee are just eyewash designed to misinform the commuter.it used to be better than ola, price wise, the tables seem to have turned, ola delivers commuters on time and seems to handle pricing better for now.",73,
the drivers are not professional once the driver came with a friend and inspire of saying him to get the friend down the driver refused and said he is a new driver so he is with him to show him the route and then the driver said that he would be getting down on the next stop but he didn't. this is very disappointing that the passengers are not treated properly and the driver behave rudely with the passenger. the same case happen with me twice and i had cancelled the ride,92,
takes a very very long time in finding auto,9,
i know your drivers have the option to take rides and if they don't want to they don't have to but i had a driver who was 3 minutes away flipped a u-turn and sat in a target parking lot for 10 minutes i need this app to get to work,51,
i want one free ride,5,
not available in singapore anymore,5,
generally worse than other ride share apps. map accuracy is fairly poor.,12,
never cones un recent past,5,
"u should stop digital payment because your drivers are not ready to come if we pay online. they called us and asked us where to go, if they not want to come then they cadence the ride and we have to wait for other driver. almost every driver is doing same.",51,
why do the prices change drastically so often? i need uber for work and it's an 8 dollar trip most of the time but then it wants me to pay another 20 after a few minutes. somedays uber's will cancel on me because i don't want to pay the extra 20 dollars and i keep getting sent back to the same 4 that already canceled on me,67,
hard to use. got charges almost twice what was given at the start. very unhappy.,15,
"2 stars is just being kinda generous at this point. as of late this price gouging is just ridiculous, i traveled about 15 miles, to get there around $20 now to get back home $71! really uber, really? there was no surge, not busy either. the other issue is i had the driver tell me since they can see how far were going if it's not more than 10 miles most won't except. that's not right uber. never had a problem until a few weeks ago. pls do better, this is not a good look uber",96,
"my ride never came, this morning and i could noy contact uber. no phone number for uber. very angry about this. i",22,
"uber experience is getting deteriorated. in all things like cabs quality, driver attitude, cancellation of trip, longer waiting period we have no option but to stick to uber.",28,
very bad service. no response on compmain. drivers are very rude. they cancel ride on their mood after getting someone wait. its only good when you need to book a car.,31,
nice but cancel charges is bad,6,
double charges and fare miscalculation,5,
"their support thinks that a ""wagonr"" is a sedan and refuses to refund the extra money charged for a sedan booking where they allocated a wagon r car",28,
"the app has a bug. when someone shares a ride with me, and i click on the notification, i'm not able to see the ride. the notification just disappears. there should be an option to view ongoing, shared rides within the app",42,
في السواقين كتير بيرفضوا الطلب ومش بيردوا يكنسلوا الرحلة علشان العميل اللي يكنسل,13,
9302021 refuses to auto update.,5,
"i am forced to give a bad review. i forgot my password and reset it. but the app won't let me log in again. i wrote to customer care, but haven't gotten a response. i have enjoyed all my rides, but the app just doesn't match the rest of the service at uber.",53,
uber is very useful service. but uber discontinued their services in our area.,13,
driver's cancellation is charged on me.i didn't cancel the ride driver did coz he was not in a mood to go,21,
there is no option for manually selecting destination point using putting pin point on destination like in ola .,19,
not accurate location navigation both driver and passenger in apps plz fix it in update,15,
"the most harassing service. drivers are very harrashing, mostly auto driver and the rating of fares are not with our budgets. i'm going to uninstall this.",26,
drivers are asking to cancel the ride,7,
i forgot my password and wanted to reset .i did so but i m always getting to see that enter your phone no and send the otp i also did that . please see to it i m having a great proem regarding this. thank you.,46,
in malaysi uper is so horrible.,6,
better than lyft now. but rideshare is very dangerous in vegas do not use nightmare everytime! do not use!,19,
qdo consigo uma corrida é ótimo. mas até chegar a esse ponto são vários motoristas q aceitam e cancelam. pra que isso?,22,
won't let me get past entering my phone number. have requested a text or call more numerouse times. keeps asking me if i have entered the correct phone number. hello. i hate these app. always a freaking problem,38,
i think yall should make a rule of no foul talking while in the uber because i have encountered some bad mouth people while riding uber. cursing and disrespect should be unacceptable,32,
2 stars because i find it is slightly cheaper than ola. but im my area there are usually no cabs available.,21,
i will never use uber again after this uber us charging people twice i want my money back,18,
ap ki cars me songs nahi chlatey,7,
very slow booking. have to wait so long to book a ride sometimes irritating,14,
very difficult to rate & tip.,6,
"no discount to regular customer, and more price then ola and they also stop uberzip , once i booked the cab it was not moving from his place till 7 mins so cancel the ride and rebooked it so the also charged me cancelation fees, i completed bit no response from customer care.",53,
"i hate how manipulative the app has become. how can you ask to tip a driver twice? i work late nights, travel from the airport a lot and sometimes go out. i've always been a good tipper screwing me out of money because you use light gray font on a white box making me think i didn't tip the night before because sometimes i fall asleep rightaway when i get home. it's just as manipulative as subliminal advertisement. people assume this pop up is because they forgot to tip not to tip more",93,
i have been a long time and frequent uber user and i’m nearly close to done with them forever. i just waited a ridic amount of time in the cold because uber said it was 3 min away. try 15+ minutes. i’m standing outside work seeing everyone else get picked up whilst i’m waiting for a ride that is less than 2 miles long. can’t you just be honest about the amount of time? then i can wait inside. last week my driver straight up drove past my location and kept going. when i go to cancel they said i would be charged $3 for wasting the drivers time? uber refunded it but the audacity! who can i bill at uber for wasting my time? time wasted while your app takes considerably longer to call uber pool so u can group as many people together as possible. what’s in that for me? gradually prices are climbing and service is deteriorating. your ride passes have become a joke. i saved like $10 last month. sounds like the cheapest customer loyalty program i have ever heard of. i never write reviews like this but i’m so over it!,196,
we have not sitted and he started the trip,9,
it takes alot of time to book a cab or an auto. this app is of no use in case of emergencies.,22,
please make your app neatly. there are lots of glitches coming in while using the app. when we book a ride and the ride is confirmed after that immediately app gets out automatically. then we are not even able to do anything.,42,
first tine installing uber dobt see one for new app only,11,
"i use this app on daily basis still i have to rate it bad. drivers don't aplear in given waiting time and when i call they say it might take more time and i should cancel the trip. there is nothing i can do about it. coz if i cancel my money gets cut from next trip and if i dont know to wait or not. then trip is reset with some other driver who takes even more time to come. also the rates are variable and if you use it daily instead of being cost effective, overall trip charges on average high.",103,
lot of drivers are fake and using their fake identity. i have come across with some instances where the photo is different from driver and sometimes the vehicle. in hyderabad lot of drivers ask the fare and then cancel the ride from their end to save commission paid to uber in such case rider lost all the data of the ride. he or she cant even know in which vehicle they are travelling and the route even. uber please wake up.,81,
person cant complaint about the driver which u have booked but he denied the service because person can only rate the driver and write review from whom he has taken the service .there is no e-mail where person can register complaint about the drivers its only in app and its very much complex.👎👎,53,
i had a ride canceled 5 minutes away. plan very much in advance if you want to be on time,20,
"during peak time,company should have more drivers availability.so that they reach on time",13,
"most of the time i do not get connected to a driver for my trip,and by chance i do get connected to one who is already in a trip.when i try to call him to confirm if he is going to pick me up,he doesn't attend the call and finally after his ongoing trip is completed he cancels mine.i have been waiting for over 20 minutes to get canceled.i try again with no luck. also the app just has support options for specific issues.may be it means i should not have any other issues.very disappointed.",95,
worst app! i was on hurry and i forgot the password when i was tapping on forgot password it was not submitting my new password! 😈😈😈👹,26,
i don't know why uber people charge money from us when we cancel because of some driver where wait time was too long so if they cancel uber people should pay us right we were waiting for a ride but driver cancelled and uber didn't pay us if we cancel we should pay if they cancel who pays us,59,
"cancelled a trip by driver, but i had to pay. pathetic experirnce",12,
sometimes its nice but it do not have any customer care support. what if there is an emergency? what if there are some questions? i am not able to add any other payment method except cash and my query has not been resolved yet because their chat system is pathetic.,50,
why i am not getting the option of google pay in my payments section ?,15,
"my last few experiences were not good at all. totally embarrased and disappointed! not all, but after confirming, few drivers call and they want to know your drop location and if that is not of their choice, they do not come to take you and also do not recieve calls from your side. as a result, being helpless for several times at the crucial moment, you end up cancelling the booking and uber charge you for this. what is this? why there is no other options to fix this?! uber should investigate!",92,
they really need a customer care line.,7,
the rates are higher than meter rates why so? and even if we try to book a ride there's no one to pick u up even if they are nearby everytime they either cancel or keeps searching and at the end saying sorry we don't have rides for you such a waste of time in the beginning when i started using this app everything was normal the autos used be on time whenever needed but eventually they stopped coming and accepting the rides!,83,
"my experience is just awful. connected to a driver while they are still dropping off someone else. i've multiple times watched a driver nearby drive away to do so, 2-3 min wait for a pickup becomes 10-20 min wait. fair estimate to a tourist attraction are inflate by an additional 10km taking non existent roads, error by design as reporting this i was told my fair was correct that's 3 times what a trip of the actual same distance would cost. pick-up pins can't even be moved to safe locations.",90,
the application keep crashing on me. i don't know why. and i don't have access to the uberpool,18,
"a driver just cancelled me and i have been charged rm5.i called him and he said he has been waiting for me very long. before this, i called him and he asked for my block number. i told him and i go down to wait for him with my luggage.not even 3 minutes he cancelled me and i been charged. he should inform me that he already arrived. at least text me or wait me for 3minutes.he don't even wait .and cancelled me when he saw no one at block b. please refund back my money. he should be responsible .please inform people when you are arrived next time uber drivers.",111,
fair icreased after arrived destination,5,
app didn't get network on time and driver took liquid cash from me. and now it shows payment arrears to me.,21,
it gives a waiting time opposed to the actual time taken for the cab to come which is changed after booking.,21,
very bad app.support hi nhi krta h baar baar sign in krne ko kehte hai krte h toh fir return number options p chl jata hai or jld hi koi booking nhi milta divers jyada tr cancel krdete h. wht the hell app,43,
app does not close even after 5 minutes of trials for drivers. most of time we end up connected after going halfway to destination in another vehicle. and it turns annoying that you would be charged for non connected trips and their help not properly programmed to take proper feedbacks.,50,
the worst thing is when you charge double of the price you showed before. i am leaving you uber. it's a scam you are running.,25,
many times the drivers cancel the ride after asking drop location.some drivers do not move towards your location and do not pickup any calls forcing you to cancel the ride.the service has become totally unreliable and the only saving grace for uber is that the competition is worse.,48,
"uber is a good companion especially you want a safe ride, but i have one issue with this up, the credit 9sar keeps on popping on my app, everytime i catch a ride even i already fix that issue plz help me solve this its very annoying then ill give 5star",51,
finding a decent driver in less than 30 minutes is a complete pain in the ass,16,
"do not have wallet option. cannot add more funds with my credit card. please advise and correct. thank you, corine garland",21,
it used to be a great app but not so much anymore the map for uber sucks so i always have to tell them how to get there or else it takes twice as long or they get lost and seems like2 out of 5 times the driver just canceled the ride and doesn't show up or if i doget somebody to show up it'll be a driver who is taking three times longer to get to a place on purpose so he can make the charges higher i just missed another appointment this morning for another guy cancelling after he didn't show up,104,
i had very pathetic experience with uber as it is never available at time it keeps u waiting for long but it's completely waste of time as many drivers cancel the ride after accepting it never gonna use it no auto's are available.,43,
"uber put me in black list because their stupid app didn't find gps signal easily and i had to manual adjust a couple of times, so uber considered that as me trying to play around the system",37,
bad app : i just started to login but i forgot my password and get help to reset but it didn't even work,23,
crashes all the time. this time there is no search bar in the app have to reinstall every time,19,
i had no issue untill yesterday where i couldn't see the details of my driver.he suddenly called me and i was very confused without any vehicle details appearing in my app. and i got charged for waiting because of this issue which was kind of unfair. after i finished my ride only the details appeared. please fix these kind of bugs.,61,
very bad experience today. i made a auto drive today. payment rs 118 debited from my zmazon pay. but as the driver claimed he did not receive payment i sent him rs 119 to his gpa number. but the app do not have any option to report. no email or feed back options. drivers canels trip when payment mode is not cash.,62,
every time destination showing wrong,5,
update has forgotten saved places,5,
i paid the driver in cash for my last trip. even then the app shows payment pending. i requested that i paid the amount in cash. still i am unable to book my next trip. highly unprofessional behaviour. please respond to your customers sooner. also make sure you know your drivers have got paid or not. terrible.,57,
this app has many glitches and needs to be fine tuned,11,
"cannot update the current location or any other personal information into my account. also while raining time, difficult to find a cab or always line busy. very disappointed",28,
"hello, after update doesn't accept credit card.",7,
the website and app don't match up i created an account last year trying to delete and create a new one. app pulls up the old and website pulls up the new,32,
"most of the drivers are nice but the prices where i live keep going higher and higher and when they're not that high only drivers that are 20 min away from me will accept it, the closer one, won't. the rewards systems now is quite bad too, before we would get free telecine for 3 month or 3 days of 10% on trips, but now the telecine is gone and the 10% works for only one trip that you may do in 3 days, kind of useless. and yeah, i loved this app but i don't think i can keep using it anymore",103,
"sometimes drivers refuse credit card trips, other times they refuse long trips, other times they accept the trip but never showup. it's common now to request an uber for min 30 minutes to actually get a driver that's gonna fully accept the ride.",43,
uber is not as good as before because some time u do pool with uber u can't even fine the point where they at some time u get to go some time u get where u going late so out for five i give 2,45,
now uber price is so high and drivers are so rude and they do not receive the calls.so bad,19,
uber show less price but driver take too much money than the showing price i book the uber for mussoorie but driver said that it is a season time i can't drop you only because in mussoorie i can't take another person because uber don't allow .,47,
maze maze kicu uber driver location pocondo na hole trip cancel kore dey .,14,
"very disappointed. i have been over charged for my rides mutiple times and thr last ride after paying in cash to the driver, the driver complained that i didn't pay him and uber has asked me to pay. they have made it impossible to order another ride or use ubereats until i pay that amount. though i complained many times they disregarded me completely. better apps are available such as pickme, bcon etc.",73,
"very buggy and sluggish app, great when it works but disastrous when it doesn't.",14,
"july 15, 2020 version doesn't download fully from play store. stuck at 99% for hours. need to cancel install.",19,
uber takes too much of there driver's money and the app for rating uber is terrible.,16,
its take too much time to find cabs,8,
my uber app is no't restared please help,8,
it kept telling my zip code was wrong,8,
bad experience with this.a driver once asked me to pay for round trip which i only paid what was my bill he rated me badly. uber blocked me since then. but anyways i have been moving 😭😭😣😣,37,
shortage of drivers. it always takes 1hour to find a driver & book a ride,15,
"could never connect in delhi. uber worked fine in jaipur. my husband and i both have the same problem. get ""oops"" error message, can see nearby cars, but cannot complete booking. also get message that can't reach uber network. i tried logging out, but text with pin never arrived so couldn't sign back in. in nepal now now heading to bhutan, but will be back in delhi (when should be able to get text) at end of week and would really like uber to work.",85,
"uber is getting on my nerves. whenever i have an issue i write them, and they consistently respond with copy and pasted messages without actually reading what my issue is or reviewing my ride. it's like they don't actually care that you're having trouble with their drivers, their app, or their policies. also when something really has gone wrong on their end, they have always denied it at first and then, when i write back, they do whatever and don't give me the explanation i want and deserve on what caused the issue. i'm seriously just considering using lift. hopefully their customer service is better",105,
"irctc website opens faster than the app itself. can't book a ride for 15 minutes minimum. it just simply gets stuck and then there is a blank screen. amd its not just me, many of my friends are facing yhe the same issue",43,
mucho fraude en colombia. o conductores cancelan pedidos. dejaron de ser lo que iniciaron siendo.,15,
"no customer support. driver cancels ride, you pay the cancellation fee. the worst strategy to steal money from passengers. i now hate the app which i loved so much before.",30,
i can't understand why your bike drivers alwys cancel the ride after knowing the location. they call and ask the drop location and then cancel it .please see this matter. otherwise i will complain at head office,37,
the rates r high nowadays,5,
"primero me cobran una tarifa y des úes me cobran otra, tardan mucho en llegar los carros y hay pocos descuentos",21,
i gave 2 stars because i was way overcharged for a very short trip and still waiting for my refund.,20,
"it's been having a lot of problems lately the maps don't work correctly, the amounts change and the drivers don't responde to any messages i have had to cancel several trips because of this",34,
"i changed my 5 stars to 2 after the huge price increase of over 70%. also the drivers cancel constantly after you've waited forever without reason or any compensation for your troubles. sometimes as many as 3 drivers cancel on you. however, if you cancel they quickly charge you a high cancellation fee even if cancelled within a minute of driver excepting. was a yah now they are a big booo!",71,
the fact that your drivers can cancel without a single call or an actual reason is ridiculous. completely counter intuitive to customer service oh pro tip. don't look for a customer service number. they don't actually want your feedback. ffs edit: if there was supposed to be a link.there isn't one. 😱,52,
yall need uber in paris tx,6,
i was a loyal customer with uber but its been month i am not able to book any cab disappointed fix the app,23,
more time ask email id,5,
wouldn't update expiration date on credit card. had to add new card. no way to delete old. threw at least 3 errors. and wanted to default to uber cash unless u turn it off in the setup. there are just so many things wrong w/ this.,46,
"uber is not working for me, it's asking for my no. i give it but it always say something went wrong",21,
lots of limitation like app does not allow you to write pick up location or changing pick up address or booking cab for x time duration.,26,
"horrível para recuperar algo perdido, não fornece chat privado com motorista",11,
i paid for a raid using upi but even then i was asked to clear off the due to make a new ride. it happened not only once but twice. if i have to pay only using paytm then what's the point of using upi? also at the start of upi you have provided a coupon which is still pending from ur side and u keep saying that u have reimbursed but i didn't get any coupon. so many issues and there is no call center to call you for any issues?,92,
i have to uninstall and reinstall every time i want to use it. it's a huge hassle and time consuming.,20,
please give your drivers the exact pick up spot rather than an approximation. it is a pain to get them to the right place.,24,
pick up location now can't be customized from my office my pick up location was 500m to 1km,18,
"even when the driver cancels, i had to pay. sometimes the driver takes too long to come then if we cancel it, we need to pay. it's really disappointing.",29,
uber ksa is one of worst apps. taking more than 20 minutes to pick a driver. drivers focred the clients to cancel the trip for certian reasons.,27,
i use uber for for about 2 years . so far it was but nowadays it is get horrible my last trip was charged with extra 30 rs and my parent got extra 15 rs charged for no reason. uninstalling it .,42,
"i was trying to book a cab for 1h, but no driver accepted cab request. you have to change this or many people can face problems in emergency situations",29,
too difficult to find a close driver.,7,
1ride 1 location phr alag alag rate ku,8,
"avoid like plague. they don't have any customer support in india, just a stupid in app help and you won't get any refund for being overcharged for their technical errors. they overcharged me by 4 times for their gps error but haven't refunded my money even after 2 months. in case of issues, they'll ask you to contact via in app help, then tell you that the problem will be resolved in a week, but nothing happens and you're back to square one. ola while being more expensive has way better customer support.",93,
very hard to book and choose pick up location,9,
"i can't even sign in! my phone number was used by someone else before i got it, and stupid uber won't let me use it!",25,
"terrível. até atenderia as necessidades se de fato os motoristas aceitassem as corridas. sempre levo 30min ou mais para ser aceita, isso quando não cancelam. (morando em cidade grande, do litoral) o aplicativo pode cumprir o que promete, mas precisa ter uma rigidez a mais com os colaboradores que não colaboram.",51,
"used to be great. now app automatically takes the longest route to any destination. i've missed appointments, trains, meeting all because once your in the uber it takes the longest way possible also increases the price outside the estimated amount it takes so long. some rides it's cheaper to take a taxi. needs updating with route selection like google maps. used to be amazing but you're slipping big time.",69,
"i'll booking the uber cab a time is 3 min then confirm booking the cab that time 13 min . it was very bad service to uber and, payment is very high you can please update you service.",38,
its waste app why mean drivers calls the customers and where urs drop can be end and they informing to driver after they cancelled the trips a lot in this uber happens a lot so keep good driver in uber and keep safe for customers its very important also.,49,
this is not updating paytm payments properly lost money,9,
sometimes it's good but drivers denie the rides most of the time,12,
real-time location is not displayed during a trip. drivers always ask the destination before confirming a booking and decide if they want to drop us there or not.,28,
la app envia la direccion equivocada al conductor. es una perdida de tiempo esperar por un conductor que nunca llega.,20,
drivers pick the rides which are 5 to 20 min away.which is impossible to wait so long in emergencies,19,
not good. every 2nd ride i had to pay extra. they adjusted. but next time same issue. disgusting,18,
why uber driver cencel trip or something he coming late . it's totally inconvenience,14,
terrible app. first driver canceled on me. second driver went up 2$ than canceled on me and finally was able to get a ride from the 3rd driver but the price went up another 2 dollars,36,
extra money keeps coming out of my account like 3.79,10,
uber cash takes too long to get in.,8,
very slow app and my identity was used,8,
"drivers cancel their rides. first they call us and ask drop destination and demand extra money, if we refuse they cancel trip by the app. they waste our valuable time .",31,
this app is different there is no option for promo,10,
"cabs are not available when required. if available, they are miles away when connected. moving to ola who have better service than uber.",23,
nice but ur costly againts ola,6,
the reason why i gave 3 stars is because i am having a continuous problem with uber's cost as the charge which it shows while booking the ride and the cash it shows at the end of the trip is just double yesterday i booked a ride which showed rs.120 but when i reached my destination the driver's phone showed the amount to be rs. 270 which is just more than double the amount. doing this u are actually cheating on your customers. and this has not happened to me once but a lot of times. i am just requesting u to refund my extra money.,106,
i can not see upi option in payment mode.,9,
i reported the issue with the driver cancelling on me but you guys only gonna give me $5?! i know the cancellation fee is $5 but you took the whole fare trip from my bank i have proof,38,
"rates are reasonable but when i wanted a urgent cab (rickshaw),no one responded to my request",16,
"uber trip to the airport was delayed even though it was scheduled. and uber has no customer service number. the driver was probably the only one available in the morning. uber is ok for impromptu rides but they are not for scheduled, time sensitive trips. if there arent any drivers available, we wouldn't know.",54,
please add an otp system. driver is starting the trip without me.,12,
it is good but you cannot always rely on uber. the drivers don't accept or accept it at first then later cancel. they don't care if we are in any emergency or getting late.,34,
driver don't confirm the ride they just cancel the ride even they are just 5-10 min away when it's urgent just keep waiting for driver to confirm the ride but htye didn't,32,
charged me twice for tip. no customer service at all. ill never use again,14,
"handy and alot better than a taxi, however if you are waiting for pickup you need to keep the app open and be stating at it constantly. for whatever reason i don't get notifications when the driver is near or when they arrive. incase support want to know, yes i've turned it on and off again, yes notifications are enabled, yes i've uninstalled and re installed, i've had this issue on my old phone and my new one.",78,
"this app just gets worse and worse. rides take forever to confirm, they let drivers take your ride even when they're just starting another ride. that's 30+ mins of wait sometimes. the app has been failing non stop, closes on its own, or freezes. and they have the nerve to increase prices. so more money for an even worse service.",60,
"smh. don't buy gift cards you wont be able to use, to end up with an out standing balance. gift card has been sitting there since april and not response from customer service since. i would like a refund.",39,
too many loopholes in detriment of the rider. also too expensive. platform defective.,13,
i added 50 dollars from a uber card now i don't see it in payment it was added 04/24/2020 can u please help me,24,
"últimamente las tarifas son carísimas, se cancelan los viajes después de hasta 15 minutos y hace dar a los conductores vueltas innecesarias antes de llegar a recoger al usuario haciendo que se tarden más.",34,
the app canceled my ride and increased the fair to 3x the price. i'll probably go with another service or call a cab next time.,25,
"payment method very bad. 1. uber collects the charges of previous ride when booking next ride. neither the bill is generated on completion of ride. so customer is totally in dark when he is making payments. 2. neither customer can opt to select immediate payment. 3. delays the ride booking as payment of previous ride has to be made while we are on urgent tour. 4. half the time there is error in payment method because of no reason. neither it can be corrected by customers. 5. till the time payment is made, bill can not be availed.",98,
app does not give accurate destination times. also express makes people wait 4 mins before even booking.,17,
i couldnt able sign in to app. so wrost app,10,
now a days the cab drivers doesn't us their a/c in cars. very dissapointing service by uber.,17,
"i'm unable to book bikeshare from my application, has that feature been removed @uber ?",15,
i was over charged! such an eclectic service from uber! i have uninstalled the app.,15,
the driver's comes too late and always delay as per the estimated time given .its not so flexible!,18,
screws over the driver and rider.,6,
maximum drivers asking for extra money,6,
work on technical support system. helpline doesn't work. my old payment still not showing pending so i am not able to schedule my other journey. no policy about cancellation from driver. poor services,33,
sometimes prices are way too high. like how can you charge $30 dollar on a $10 dollars trip . its ridiculous:(,21,
"it needs an update because its map is not that much accurate and also an update for a wallet in the uber app in which we can save our money,also if the driver does not have a change he can just transfer it to our accounts ! and also i can not log in ?",55,
i can not get past the code to finish i doling the app. it says i entered the wrong code. my email is also wrong . .my bad but do kmow how to fix it.,35,
i was taking a trip on this friday i.e 6th september the amount which was quoted in the begging of the trip was something different and the amount which i had to pay at the end was just double of what was shown. i had a limited amount of money with me while travelling it became very difficult for me to get money from somewhere at that time. i normal prudent man would just take some extra money with him while travelling the fare just got doubled. this type of service is unacceptable.,93,
not better car and driver's,5,
something it show more money. and that is not good . free rides doesn't calculate in fund,17,
tbh uber is less reliable than taxi,7,
the app penalizes the rider if you cancel when your driver doesn't show up but doesn't allow you to report drivers who don't show up after accepting the ride.,29,
"no longer possible to pay with my visa card, without any explanation nor support. back to cash payment, disappointing !",20,
sometimes application assign driver which are already in pickup.and sometimes we need to wait 15/20 minutes to get uber in case of emergency also.please fix your app.,27,
better than ola but both are worst. ola had rudest drivers in bangalore but has atleast customer care which we call directly. this auto/taxi sharing service is pathetic in the sense as you can't get a ride even if there are 100s of autos around at the time of booking. whats the use of the app if there is no ease. only 10% of time u get your ride. who said cabs and auto hailing cabs made it easy to travel around?,82,
"it used to be cool. don't get me wrong some driver pick you up, others sit and pick who they want to pick up. it took me a hour and a half to get picked up today. for that they get low score. but driver was very professional. he got a good tip $$$",54,
i don't acces my account for three months,8,
no available drivers and paid an exorbitant amount for a 10 minute ride. it took 30+ minutes for the driver to arrive and i was late for an appointment. it's not reliable or convenient. i thought about canceling and walking since the wait was 30 minutes but then i would be charged a cancellation fee. it's robbery. i had a good driver.,62,
unable to get old id,5,
i think the cars most driver's use are too old . when u started the cars were better . i can't be paying for cars that are too old,29,
"first time has a bad experience with uber.waiting almost 2hour, uber driver still not yet come. then i want to cancel but uber said if i cancelled will charge rm5, so i decided to wait.lastly, uber cancel it😡😡",38,
"me canceló un viaje sin darme cuenta y cuando trato de pagar la cancelación en efectivo en el siguiente viaje, no me deja, si no es con tarjeta. no puedo utilizar para nada el servicio por ello.",37,
"have been using uber since 3 yrs. performance has been coming down drastically. drivers just call and ask the dropping point and keep cancelling the trip. uber assigns another driver who is way far away than my initial wait time. now, if i go for a cancellation,u charge me saying driver started. there isn't a help for the current ride. uber has to do something about this. u are just loosing the game. cancellations are just rampent and i don't know if someone is looking at these issues. give an option for the customer to bring to your notice if the driver cancells the ride after knowing the location. drivers keep going in opposite direction and wait for us to cancel the ride. and please, if another ride is allotted to us, please allot it to a rear by cab .",141,
"initially the app and the service were working well, but then the updates - becoming hurdles. now the scenario is there is no contact to complain or atleast text, which is a big bother. the payment has been made, but the account shows payment due, come on is it possible that a driver leaves you without paying? can't take this long, looking for other options.",65,
"""let's give gold members 20% off every ride for a month, but give platinum members a free uber eats delivery""",20,
"why you charge extra rs.20.54, your driver not come at proper location.",12,
cancelled 3 rides and made me late for work,9,
i didn't get any option to use upi payment options.,10,
the upgrade of android payment method made uber app become more horrible.,12,
"the app used to be good. i like the live map. i've had good experiences with journeys if i manage to get a driver. i always get bounced around by the app now - connected then disconnected, waiting. this pre-dates the fuel shortage. i have a high rating as well so it's not that. a friend told me it's because it bumps up surge pricing. i took a normal taxi yesterday one way then an uber - difference in fare was £8 vs. £15. uber cost me double for the same journey. overall, not impressed.",95,
the app works fine. what makes me mad is the drivers they are very rude my exs mom needed him to go out to her because she needed help his car was not working so i had to order him a uber around 9pm 3 drivers showed up then said im not going that way then took off one driver had no mask on rubbing his face and nose,69,
uber is a no 1 app,6,
we can not complain at the time of ride.please provide the contact number so that we will call on that number and tell you our problem,26,
this app kinda sucks now,5,
☆☆☆☆☆ 281d5c3eue ☆☆☆☆☆☆ ¡$ 200 en tu primer viaje!,9,
it takes a lot of time to get the ride at 8-8:30 am and 6-7 pm. it is ridiculous. and driver of uber also cancel the ride after hearing the destination.,31,
"one thing that makes uber special is no refusals. but sadly, that's not the case anymore. rate of refusals are becoming higher with every passing day. drivers will ask for the drop location on call and will cancel the ride after sometime if they are not willing to go. happens more frequently with bikes. they don't even cancel themselves but will ask the rider to cancel. i've had 3-4 cancellations on a row many times. this creates a lot of inconvenience.",81,
sometimes payment amount showed different from booking amount.,8,
uber is not allowing to cancel once called and taking extra 40 rs,13,
switching off ac by driver despite charged for it,9,
the new update doeant show the location of the cab once the ride starts. the location remains the same as the pickup location. clearing cache didnt help.,27,
only two stars until it can be installed to sd. insane amount of storage needed.,15,
"times and location are off, very unfriendly and complicated ui. learn from lyft!",13,
riksha driver's behaviour not good,5,
"that's so disappointing that uber has such an illiterate drivers they don't know how to go according to map, they don't know the places properly and yes one more thing. we booked uber but it's fare was increased in just one day so due to this we switched to careem.many people can not afford this much fare.we were very satisfied with uber but not now.",65,
not good but it is helpful.,6,
bookings take time and cancellations occur again and again,9,
"hidden charges are not shown and drivers are not professional and unnecessarily charge waiting time. sometimes if you don't notice and book a ride for ur friends or family using paytm, they will take cash also for the same from them.",41,
doesn't allow to setup pickup time on andriod,8,
r freezerex numbers 7iiiu. cnn nñnmnnñnmñnñnñnmñ,6,
cost shown on app and actual value changes and differs a lot,12,
charging extra fares even if the driver cancels the ride,10,
u got bad habit.the first price you change it after i arrived .this is terrible.!,15,
not at all very happy with this app. i first installed it recently then used uber jump a few times. last night when i needed uber jump rather urgently it wouldn't load & had a message saying that the app was out of order & couldn't load. i tried again this morning & again it wouldn't load. i just uninstalled it & reinstalled it. if it doesn't work this time i'll get rid of it for good. also what is the red area on the map ? it's within the correct council zone so can't be out of bounds.,99,
its been 2 years since i used this app and still it won't allow me to add another card or request a car or pay which is the reason why i never use this app. how can you like blacklists me? i only had like 1 driver and i paid like 60$ never came,54,
"i am using this app every single day, however from last few day whenever i book a car it automatically gets cancelled and then they ask me to pay 47.25 inr cancellation fee.this is just not acceptable. i want to know what's going on.if i don't receive an explanation from uber, i'll forsure stop using it",56,
"i had a bad experience with few of the drivers. they would first accept to come then, they actually wouldn't come making me wait for long and when i called to ask them about their whereabouts they said, they can't come. i asked them to cancel the ride so i could book for another cab (as cancelling from my side would cost me and its not even my wish to cancel) then he didn't even cancel it and i had pay extra charge for my next ride.it happened twice. please note this and act appropriately on such acts.",98,
"every time i reserve a trip to airport, it never works. they either cancel in the last minute and put me in a stressful situation, and yet charging me on top. or they come early and leave prior to the exact reservation time. i don't recommend the reserve trip feature to anyone.",52,
i was a regular user of uber cabs. but i'm highly disappointed with uber now. from the time the app got updated it behaves very weird. doest locate my location well. my home location is saved but still it shows me some other location name for pick up. and now it doesn't accept paytm either. every time the app says plz opt cash payment for this trip. my most trusted and used app has become the most annoying app now. also for a distance of less than 5 kms you charge me 105 where as u keep flashing that all trips within 8kms is 49rs. i'm very very disappointed with uber.,111,
try to better okay.money highy,5,
"i took an auto ride today, while booking fare shown to me was 16.54inr where as after completion of ride fare was 48 inr.3 times.pathetic and unreasonable",27,
the uber it cancels and at times it doesn't work only,11,
the new version of the software kills my battery. use way too much energy to run.,16,
"after the latest update, i can no longer tip my drivers in the app. i get the following message ""something went wrong, please try that again "". please fix asap. i haven't had this problem prior to.",37,
having the app open for 21 minutes half on my screen half in my background drained my battery 7%. unacceptable.,20,
complaint registering mechanism for riders on app is almost non existent. app very frequently hangs both on wi-fi and mobil network.,21,
sometimes difficult to cancel the schedule travels,7,
it's a pity that uber screw up with jump. i would like to use it but cannot since my payment methods (working just fine with uber taxi) seem not valid for jump. brute lunching a service it would be good to make sure it works. i got late to an appointment thanks to this annoying situation.,56,
last 2 rides were so frustrating. every time a new driver was assigned. they would call and ask where i want to go and then cancel on me. and cannot complain against them as they dint accept the ride and there were no details about them in the app. i had a one year old with me. it was an aweful experience. i hope uber reads this message.,68,
"sometimes some drivers are reject bookings, sometimes they select my booking by their choice.",14,
the map shows wrong direction to the driver and charged me for waiting but i was the waiting not the driver.,21,
i have been charged 320 extra as i have already paid 320 for the fare online. loss of 320 rs. poor refund policy by uber.,25,
"everytime i book a car the driver would ask my destination and they would cancel it then . sometimes i am charged for their cancelation. they just refuse to switch on ac even after paying surcharge, a hefty money drivers would refuse to switch on ac on your face . uber is doing what . nothing ! last but not the least they would want their fare in cash only otherwise they would cancel your ride. what an experience!",79,
what happened to the dark mode?,6,
if driver cancels my trip within 1 min then also they debited my money. not very helpful to solve problems related to cancellation of driver,25,
cab tracing getting worse day by day,7,
driver cancel the ride when they wish to,8,
drivers don't show up and my money gets taken.,9,
app is always temporarily unavailable.,5,
most cabs nowadays are dirty.,5,
"pathetic app.not able reset my password. whenever i am punching my otp its showing me that ""we couldn't verify your account"" .if you guys can delete my account please do it i don't wanna use it",36,
١-مبقاش دقيق في الوقت ممكن استنى ١٠ دقايق و يظهرلي ان بيني و بينه ٣ دقايق ٢-مش بيجيبوا الأقرب ليا رغم اني في منطقة حيوية جدا جدا ٣-ال app مش بيظهر التحركات الفعلية للسائق ممكن يبقى عندي و يظهرلي انه لسه فاضل دقيقتين على ميوصل ٤-الاسعار بتختلف اختلاف كبير لنفس المكان و نفس الوقت و نفس ظروف الطريق و مش في أعياد بروح نفس المكان من ٣٠ ل ٥٥ جنيه,70,
customer care is good. there are basically 2 problems we face in ghaziabad (201014) 1. unnessesary long route resulting in high toll tax. 2. driver cancle or ask you to cancle after asking for destination.,35,
"drivers keeps taking lot of time. keeps cancelling the trip after making us to wait for 15 minutes some times. it's unfair to charge us for the trips we cancel, because the drivers are not being charged, when they cancel on us. if one driver cancelled the trip, the next booking should be 50% off for the customer. and uber app is a nightmare now a days. it was good before, but not anymore.",74,
i don't understand why you just don't make booking the ride simple. to book a ride from a place other than home is has 2-3 unnecessary steps. i just can't understand why. google maps is a more complicated app but easier to use that yours. why can i not put the amount of money i want in my wallet. why steady figures? why must there be some change? these are thing s that make me feel like you want to have ur way into my finance. so no thank you uber and bye. you can keep the money in the wallet.,101,
new update gives problems while adding or deleting payment options.,10,
overall the app is okay but the worst thing about the app is that they first overcharge you on a trip and than refund you the amount in uber cash in order to make you book uber again with that money. i had an trip booked of 58 and i was charged 121.,53,
"always underestimates time driver will get there, hoping you won't pick another option",13,
"when the driver cancel the trip, it didnt apper on (my trip ) . many driver call me and ask if i cancel the trip and they take me to my distination and i give him the money without the companey knows . when i dont agree of this they cancel the trip . and i cant complain about them",60,
fairs are very high sometimes but the service is very good,11,
octuber was a gimmick to fool ppl,7,
"i used to love uber and tip the drivers $10 every ride until the app would charge my card for cancellations that i never made. the 1st time it happened i lowered my tip to $5 per ride and then the app charged me for a cancellation that i never made again! so now i have taken my card information off the app and i'm looking for another car service. long story short, never give your real bank card to this or any other app! only use their gift card found in a walmart so they can't steal your money!",100,
receipt number nd receipt must be provided,7,
please bring back the ability to see route!,8,
"drivernya lama nyampenya, kadang ada yg cancel padahal udah nungguin dan udh telfon, tp ongkosnya rendah. so good :)",19,
i dont like the fact that you think you can go up 2 dollar more for a ride that's cheaper on lyft,22,
"i m a new rider . till now i hv 6 rides & think u give all authority to captains they can cancel rides & transfer to others , this is very unjustified , rider like me is totally depends on captains & there is no way to complaint or contact or helpline , plzzzz do something for this , thanks",61,
"when i cancle a ride after 5mins of booking i'll b charged with some amount but when a driver confirm a ride n after 7 ,10 or 15 mins he cancle it i hve to keep on waiting n wasting extra 10mins for searching another ride.n it happens almost every day really disappointing n waste of time",57,
after an update this app is no longer working. not sure what's up with uber but i guess all the people at the top of the pyramid habe gotten their money so we dealing with what's left.,37,
charged for 2 cancellations that i did not cancel. the drivers did.i think,13,
"i booked the ride last night for my cousin, & it stated that the trip would be $11 & some change. this morning i'd tipped the driver $5. but when i looked at the receipt, the receipt stated highly close to $20. why did i get charged extra fees when i booked it the night before. are you the company will be charging extra fees now?",66,
"rating reduced from 5 to 3* because i had at meanwhile too many troubles with drivers! once the driver got totally lost,missed to take the correct way as per navy, stopped in middle of highway,drove in wrong direction;i was on my way home from veterinary clinic with a sick cat-and instead of the usual 1,5 hours-it took about 3hrs! upon arrival i should pay the triple price! i refused+got request to pay the rest! complaint management very bad, took long time! that is only 1 case of many!",88,
i cant find the uber pool option. worst update.,9,
too many large app after installed,6,
i had a hard time trying to pay for my uber ride even though i had money on my card. i kept saying switch payment and that was my only payment.,31,
there should be an option in feedback whether the cab/moto executive is following traffic signal or not and whether he/she is following traffic rules properly. otherwise application and services are good,31,
totally trash drivers . this people ask where to go even after we send them a location. uber community should teach the drivers using the google maps and give some knowledge about gps,33,
"erratic. i go to rate or tip recent driver and instead get asked ""where to?""",15,
this sucks every time when driver cancel the ride they charge me 120 rupee because of this i cant use my 4 numbers,23,
while sharing status or booking cab for someone else contacts loading is awful. it takes 2-5mins to load all contacts on my phone with all required permissions.,27,
too much fare. also not getting any discount ☹️,9,
bike service require in kharagpur,5,
"i put in an address and uber says ride coming in 30 minutes. that is too long so i find another driver who picks me up in 5 minutes, but uber does not cancel my ride coming in 30 minutes! i cancel and tjey tell me there is a charge! terrible! fix your app! nobody needs 2 rides to the same place!",62,
slow app. even it doesn't work propoerly many times.,9,
the pin wasn't getting generated consecutively for 2 days whie i booked the ride. i had to uninstall the app and re install it. seems that they have upgraded the app but no prior intimation given to riders. it was a guess game.uber its your responsibility to update the riders about any such upgrades and changes. it was a painful experience.,61,
"my experience is that uber drivers do not show up for short rides. there was a ""no show"" for my requested 4 block long ride in downtown seattle. i waited 45 minutes only to get no help. i guess there is not enough money involved 8n a shortcride.",48,
"drivers often keep driving so they don’t have to pick up the ride, but won’t cancel so they still get paid. drivers will pick you up then refuse your destination and cause you to be behind schedule because you have to wait for another driver. drivers have verbally assaulted me and sexually harassed me. drivers have picked up the ride but not pick me up and unless i cancel and incur the charge, i can’t use the app till the driver either claims to have dropped me off or finally cancels the ride. the app will charge you before completing the ride so if you uber doesn’t show up or refused the ride, you have to pay a second time and don’t expect to see your money back for days. if you take a pool uber will often send your driver off route in hopes to pick up more people, doesn’t matter how long it adds to the trip.",159,
okay i'll update.holding my way home hostage and giving me a random address to confusion me!,16,
"should be for 18 +, not for underage riders.",9,
eats up too much of space.,6,
"please analyze the drivers and the cars before you put them in business. in one of my recent rides in bangalore the driver was a different person than he was being shown in my profile, the car hardly had any maintenance on top of that he was driving roughly and harshly which could have even lead the lives of the passengers in jeopardy.",63,
uber live location option not available even i update the app.but same version of app also installed in another device there live location option available.why? no fault in my android phone.plz fix it. in some phones shows but not in lattest phones.i hope you will consider it seriously.by,48,
"where is upid payment options? team i am currently use uber app and there is no payment options for google pay i.e., upid i am unable to find in add payment option check and let me know",37,
couldn't find driver and he cancelled so had to pay $48 and also $68. will try someone else next time,20,
navigation can be really bad sometimes.,6,
if driver canceled the trip our money will be paid,10,
at frist i enjoyed uber then i reset my phone then uber just keeping account and number. i cant sign in my account,23,
fast service but they charging more than estimated bill. always it happens based on traffic the bill amount is changed.which is very bad. please don't do that.,27,
"it's great when it works! usually cheaper and more available than lyft, but half the time i go to use it it doesn't want to work.",26,
does the job. not a fan that uber eats is now so prominant and i have to select first everytime when opening the app.,24,
just trying to use first time so i dint have any idea,12,
"it's okay but i've had a lot of issues with drivers cancelling then i get charge a canclation fee of 5.00 when i'm literally sitting at the pick up site. they won't even respond to you when you make a complaint, it's happen 3 times now",46,
better than ola. increase availability of autos more. your app is good to book a ride. first i book one auto i called driver and he accept to come. last minute the driver cancelled without assaigning reason. i was waiting long time. but after seeing my phone only i came to know it is cancelled. i could have booked some other auto if i have been informed earlier avoiding wast of time. star rating for previous driver is nil and the app also not nice inform cancellation earlear,88,
"drivers always go to road behind house & don't always answer phone when i call to tell them (i watch them on my phone as they search for the house), app updates then i get a notice the app soon won't be available unless install new app, all drivers to date have been friendly & safe drivers - when someone does eventually arrive.",63,
"i started using the app a couple months ago, it worked the 2 times. then for some reason, last week i wanted to use the uber after the update and the payment method wanted to be ""google pay"". and it was very concerning and confusing. i'm 8 month pregnant and couldn't afford a taxi. so i had to walk 45 minutes at 10pm. the app should be easier to use with the payment method.",74,
this app has alot of bugs this specific app hanging my phone.,12,
uber do not take care for customers even no way to contact any one no e mail address no street address as uber is hanging from the sky,28,
it socks the older version is well and good engough,10,
"glitches. sometimes gives incorrect routes, like every other day it does for my apt.",14,
you guys charged me $21 first then turned around and charged me another $36 for a different uber driver because you didn't have another available ! bad business,28,
gps is dluggish. long refredh time,6,
most of the time cabs not available,7,
app crashes. slow in searching nearby cabs. slow in searching exact location.,12,
"driver cancel the ride and i pay the fine amount, isn't good. so that's why i reduced 2 ponts.",19,
latest version of uber app is lagging drastically. needs major improvement. otherwise its good service. sorry for the poor rating but you can make better improvements,26,
its good and come out the house,7,
"unexact locations, bad c support",5,
"it was good , thanks !",6,
"for uber auto, no instant km or fare check, bill come less than meter. help desk is so poor. no clue for near by demanding area. hours of logging no trip. uber auto weekly payments method make us to do less auto trip.",43,
hardol ka of experience hmm hmm hmm hmm i'll,9,
"uber era bueno pero ha dejado mucho que desear, cuando tienes problemas con tu facturación. ya no resuelve ni atienden tus quejas.",22,
"overall, it's a good app, but it wasn't updating me on my driver's location, so i had no idea what was happening.",22,
there is always a surge. i have had a good experience with uber initially but now the prices have gone really high. there is almost always a surge.,28,
good app but not so good,6,
not friendly help option how to use uber software more friendly,11,
"i am a driver, please bring back the map so we can see where other cars are sitting!",18,
خدمة العملاء سيئه جدا ومتابعة الشكاوي شيئ سيئ جدا جدا,10,
nice service by uber but most drivers refuse to go to a trip they didn't want even they don't cancel the ride so we've to wait so long that we can get another ride,34,
3 stars because it is good but last time i cook uber my phone battery was just 1% and just after cooking my phone gets switched off i don't know whether my ride came or not but second time when i open app i came up with 83 rs pending which i have to pay to another driver thats not fair and after complaining also the have done nothing. please if u can do something do,76,
"i've been using uber from the beginning but from the past couple of months i noticed it is over charging the customer. atleast, earlier it'll show the fare would be 1.5x or 2.0x etc but nowadays they charge a hefty amount and the worst part is customer wouldn't even know whether it is a normal charge or the surge one. apart from this customer care gives the dumbest service they always provide the generic response and couldn't even understand the actual concern. i'll only upgrade the stars when i feel these are fixed.",93,
wallet system to be introduce like careem.no help line phone number.,11,
doesn't work as well asprior version. how can i go back?l ongoing problem with payment method that uber doesn't care to fix. switching to bolt,25,
"this because i did a rental from uber in july and they were supposed to reimburse my money because the time that i came in from the airport was at 1am and they told me, rental will be ready instead the place was closed till 8am and i had to be at my destination within an hour so i had to pay a taxi$200 to my destination as i was at my destination then rented another vehicle which cost me a total of$523 which uber told me they would reimburse me my$337 which till this day they haven't 723 out",100,
"uber used to say ""no tip with uber"". now uber now bothers me with popup ""rate and tip"" message that covers 40% of the map after every trip.",28,
"pick up location was kambar street for driver it shows location after two street, so it creates problems for us and drivers. this is the 3 time's we are facing",30,
stop changing illogically like culprits.,5,
"it was just fine until my credit card expired and now this app won't allow me to update it or add a new one. looks like they don't want my money, at least i wish i hadn't found out at night with no public transport running.",46,
positive thinking about the service.,5,
"uber is good , but i am kind off fed up with the drivers , the thing is most of the drivers upon knowing that it's an online ride cancel up whearas i as a studen on the other hand dont prefer to use cash . i am annoyed because of this and instead of saving my time it gets wasted which i don't like at all . otherwise ubers a great app in its own",76,
"car had a foul smell, windshield was cracked and suspension has terrible noise. uber should have better cars.",18,
driver not coming during night time,6,
"upi payment is no longer available. also you can't schedule airport pickups. rest is ok i guess, but for a co. that takes over 30% of ride charges as commission they need to do better overall!",36,
"hi uber i am from india i have really faced a bad issues while booking autos when i try to book auto it show the near autos but never confirms the auto i waited for 10mins, 15mins, 20mins and later i booked auto in ola they booked auto in 2mins though you have good service in cabs but your auto service is really bad and some they are nightmare too i am sorry to say this expecting quick response from you regarding this problem.",84,
i have used your app several times and i pay the same thing everytime i use it to go to work but today it charged me 3 dollars more to get to work. not happ,35,
time to arrival are always underestimated. location is rarely correct.,10,
"last night @1 am i booked uber from noida to ghaziabad , while the driver confirmed on calling but canceled within a minute after a call.this hppened for 2 cabs, then the third driver agreed and drive was carried out , it creates a hell lot of trouble for anyone in nyt when drivers cancel drive after confirmation. really bad 😡😡 not expected from uber",65,
seria bastante util que los conductores en costa rica pudieran marcar cuando tienen restriccion vehicular. ya me he tenido que bajar de dos carros y llegar tardisimo a donde voy porque los conductores no pueden entrar a san jose. es una perdida de tiempo. tambien que los viajes se cobren solos y no tenga uno que intentar mil veces.,59,
"i keep getting people who are 6-10 minutes away and completing another ride, but i'm on a college campus and know at the times i am looking for uber drivers, there are definitely people closer and not already giving rides to others, so it is a bit inconvenient since this almost never happened before. however, now it seems to be every ride and i use uber because i am running late to something, but uber makes me just as late because of this issue.",84,
لا يوجد طريقة لتحويل البرنامج إلى اللغة العربية، والطريقة الموجودة على موقع الشركة تخص اجهزه بنظام اندرويد 13 وما فوق,20,
the app should be more better and should made easy to understand.!,12,
"only issue that i face using uber is its location😡😡 , kindly work on it.",15,
it shows one route to driver and other route to passenger.,11,
it nice and very easy to use,7,
"i used to use uber regularly as its prices were generally lower than other cabs. however recently i faced the situation where the cab driver started the trip from some random location. when i realized the trip was ongoing i cancelled it straight away. however when contacted the support, they acknowledged the fault but refused to provide the refund without any explanation. pathetic customer support.",65,
app is very slow. takes longer time for booking.,9,
no driver's are available usually when i need one.,9,
"el chofer hizo como que se perdía para cobrar más, y eso que tenía el gps",16,
"text between the driver just drops. should be an option for the driver to tell you they are canceling or lost. they start coming, you plan and get ready, then they drop, you're stuck",34,
"horrible! waste of time good to see you replying to my comments in play store. i would like to raise the problems faced by me. when ever i am in urgent need of the ride it would not be available. i know it's hard to get one but it keeps on loading saying connecting to 3, connecting to 2. it takes a lot of time and prevents me from opting other options. please do try to make it available to say 'no rides available' soon if they are and not waste our time. hope you would take mea",98,
wait too long and change drivers too many times with no drivers in my area after dark,17,
the recent update app doesn't show the exact pickup and dropping point on map.as i am a daily uber user i don't have other option rather using this app. please do the necessary changes. no proper customer support. provide some offers on uber share,44,
ride was ok.bt driver charged me 20 rs extra. i had a bus to catch so i left in hurry. bt that was pathetic,24,
cash payment made is shown due still,7,
nowadays no auto or cabs are easily available,8,
"i loaded money in canada(origin) for trips in visiting countries, unfortunately it does not uses those credits? i have to now pay cash after each trip!",26,
"the only complaint i would have is that something and when my phone is on low battery i'll order a uber and then close the app then reopen it, it'll just stay on a finding a ride screen even if there's a uber on its way",46,
there seems to be a fair degree if lag between the time estimated for the cab to reach me and the actual time. it always varies between what is shown before i book and what is shown after i book.,40,
sometimes it's good and sometimes it's not safe. rates are too high.,12,
what is all this charge after 5min cancellation.if your driver can't be on time so i change my mind then i get charge,23,
always errors and problems with the app,7,
jus got a terrible service from uber driver.he picked us up from the location and started the trip and then he tld us he cannot drop us because the ride is 1 hr drive and he needs to finish his target.he dropped us in the highway and he promised us he will stay there till we get a new cab.we booked a new cab and tld him to talk to the new driver and tell him its a long drive and mention the drop place properly so that the new driver also wont deny the trip after coming.but this old guy was continouy hanging up the phone ( my phone which i gave him since i dnt knw the local language} when we wer calling the new driver.when the new driver called this guy was not mentioning the place at all and ddnt even give us the phone.please uber ask your drivers to accept the request only after verifying destination.horrible service and we missed to reach our destination on time because of this nuisance denial game by your drivers.,179,
more often drivers call and cancel the rides which is not a good service at the end of the day,20,
i used uber in ludhiana. my driver cancelled my booking but still i was panelised. i requested in app but it doesn't work. i want to know why? don't have any facility to solve the issue.,36,
"very good and helpful app,tab but overpriced",7,
this app is nice but the problm is that when we book car and if the car is not near to our location we can call then but what if he busy talking to other or phone is silent. make an update that give a button of alert driver so that the driver get alert that the car is booked for ride and that alert rings even in silent or the person is buzy talking other. if you cant do this close your worst app and go to hell i need reply from you any how.!,96,
"i would say all was sarisfactory untill the rate/fare increased as a much more high percentage dont know why, other ride sharing trying to provide at a less fare, uber doing otherwise. can you resolve this issue",37,
"what is up withe drivers in bangalore these days? we have to wait for hours at a stretch, endure random cancelations and also poor behavior many a times. does uber set any kind of a standardization process with the drivers, at all?",42,
there is issue with calling feature. the voice from other side was not audible even after multiple calls i made and also with different uber cabs. kindly look into the issue.,31,
most of the time driver cancels the ride even after accepting it and refuse to go,16,
"the availability of uber drivers is extremely less and for a trip of 10 minutes, drivers takes 20 - 30 minutes to reach the starting point. i wish uber could do something about the wait times. have been facing this for a couple of weeks now.",46,
"everything was going good until after about the 5th times using it. and i get a call from my bank saying i had fraudulent transactions from uber. apparently some drivers like to put an extra hold on your money. so my ride was 12$, they charged me and it went through. but then went back and tried to ""hold"" 13$ three times and my card wouldn't allow it.",68,
"brutal, expensive, dishonest. absolutely no customer service. a joke. as bad as taxis",13,
when i ordered an uber the rate was 7 and some change when i got my receipt the rate was 15.77 in i didn't agree on.,26,
i can see driver details and amount details,8,
won't let me set up a ride ahead of time,10,
most of the times it connects me to the cab which is far even when there are cabs nearer,19,
hard to ma gate.when can i just get started,9,
drivers always coming later then time said even at 2am when no traffic is around making me reach work late.,20,
not easy to get a ride as drivers keep rejecting the request,12,
when it exports location from map it makes a big mistake which lead to pay too much and take very long time,22,
there needs to be an emergency button in the notification along with the share trip button. doesn't make any sense to not keep it in there.,26,
"i tried to cancel a ride through the app and was unable to. after the driver arrived and i canceled i later went into the app to dispute it, and the closest option was that i was ""unable to connect with the driver"" or some such. i hope this did not reflect poorly on the driver, as it was clearly the fault of the app, and there seems to be no way to report that. i am not an idiot and am fairly proficient with software, so unless the ability to cancel rides is hidden somewhere bizarre, the cancel button i used never worked. and unless the ability to comment on cancelation issues is equally or more obscure, it doesn't exist. i appreciate the immediate refund but i shouldn't have needed it. and should have been able to give this feedback when disputing the cancelation fee.",146,
unable to lift call and number not displaying very poor incoming sound,12,
"uber software and management services are not very good, may be in future uber can be update yourself",18,
i put my name and now it has my boyfriends first name but my last name so idk what the heck happened there but other then that i love uber,30,
sometime charges can yoo high,5,
stop using uber maps! these are terrible maps that don't update to road closures. i have started taking lyfts because the apps are so bad and unreliable in chicago.,29,
during my last traveling it was really bad experience. at first it shows rs.109 for my trip bt at end total fare was 295. this is extreme,27,
"app map delayed, incorrectly identifies passengers and passenger pickup locations.",10,
maximum time uber doesn't confirm.,5,
honestly sometimes the app is good sometimes it just f's up. you need to include that a driver is doing another delivery when requesting for a ride because more than often i'll rush out my house for a driver the app says is 5 minutes away but end up waiting 5 minutes for them and consequently missing an appointment. now i've just wasted money going somewhere i can't even get into!,71,
"had a bad driver and issue is unresolved. driver would not communicate and was extremely rude, very uncomfortable trip. other drivers have been good though. can't fault the app really other than this one issue.",35,
driver cancels the cab even after confirming.,7,
why uber don't post the changes made for each version update?,11,
my review is precisely for uber auto. they should accept the ride only and only if they want to take it.accepting it and than wasting passengers time by cancelling after 10-15 mins waiting time or calling passengers that you cancel otherwise our money will be deducted. genuinely if there is an emergency people will understand. but this happens on frequest basis. uber should work on this.,66,
sometimes the ride is changed on arrival without even notifying me which takes even more time just to pick me up. it really annoys me,25,
i have experienced trip cancelation from drivers during critical times.,10,
normally amazing. but recently there have been some spurious pricing changes,11,
i use uber because i can charge the ride to my credit card. i don't like the way the price changes based on the time of day or holidays. why pay more at 8am than at 8pm. same distance; same price!,41,
had booked the uber more than half an hr ago. driver was supposed to reach in 15 mins but he is going away from the location rather than towards it. i am not cancelling aa i don't wish to be charged for no fault of mine.,46,
there seems to be a bug in this latest update. am unable to contact the driver or cancel the ride.,20,
5 driver canceled trip then a perfect driver recevd,9,
for the most part drivers are fine my biggest issue with uber is their customer service department they just don't care,21,
"i entered 1 address for drop off and the address was changed by the computers, not realizing it until i was dropped off at the wrong location and was charged twice. after reentering the address again and having the same thing happen. another incident was waiting over 20 minutes for a ride that was supposed to be 4mins away",59,
how to download the receipt. will give 5 star if the receipt download able. over all okay,17,
some times it is much clever in not showing the drivers near by for a ride at most needed times. personally verified this one,24,
"this is a very helpful service to have and use however, these past few weeks everytime i open the app to order a ride, it glitches so i am not able to see where my driver is/how far away they are! i have to close the app and reopen. most times when i order a ride i have to do this process 4-5 times! it would be great if this could be fixed, i will continue to use the service but the functionality is simply frustrating.",86,
too many drivers cancel 5 minutes before picking you up.don't go to right designations.don't answer text or calls,18,
"the app has gotten worse over the years. i feel that i as a customer actually have less information than i did years ago. i no longer know the route uber will take before hand. and when we do take that route, it is the most convoluted extra drive i have ever seen. if i'm being charged for an excessively long route that i can't change before i'm charged, then that is a problem. on top of that my app poorly tracks my vehicle nowadays when it used to ""accurately"" display where the driver was most of the time. it just seems like the navigation and app are going backwards and i can't fathom how that's actually a thing.",119,
sometimes driver cancels ride on the last moment,8,
app crashes frequently and not working properly but service is good. they should improve application performance.,16,
very irritating app cab hone mai buth time lagta h,10,
availability of cabs is very poor. and app update is very much slow.,13,
"continuously 3 moto drivers denied my booking now so waited for nearly 20mins, then got rapido, i don't recommend moto to anyone",22,
it should be a little bit cheap,7,
please stop sending updates. improve one time. and improve rating system.,11,
there is a bug when i enter my name and tap the next icon it goes back to the phone number page,22,
accidently i uninstalled this app . afterwards i tried to open my account but it is not loging in now,20,
since the last update i can't see the local offers for the visa rewards anymore. it also won't allow me to choose from my contacts when getting a ride for someone else even though it has permission to. the app worked great before i got the samsung note 9,49,
today was the first negative experience i've had with uber. i had a pretty rick that didn't allow my coffee in his car.never mind that i had a wipe rag with me.but his car all i can do is respect his rule its his castle your majesty im just a sub-contractor.,51,
we googled first if you could request an uber with a carseat. according to google you can. we have once before have been able to get one and the option was available on the app. now it's not. even under the help option nowhere did it say anything about carseat nor were you given the option to ask anywhere on the app. no contact information whatsoever. very frustrating and so we had to rent a car instead. uber needs to fix this. either specify that this option is not available or add the option. something!,95,
could definitely be easier to add a stop.,8,
app will change drivers often. times 2 or3 times while waiting.,11,
"tried scheduling a ride 3 hours in advance. the app sent me a ride immediately. when i canceled, it sent me another. when i cancelled that one it sent me another. the advance schedule doesnt work.",36,
well i had a wonderful lady clean vehicle big enough and roomy enough for me and i enjoy the ride and let the drive i think it's a good convenient thing for me anyway,34,
"the trip fee changes once we end the trip. we agreed to a trip because the fee is affordable. but here, the fee increases once the trip is ended. please fix this, i trusted uber until now but this issue keep me doubting of the transparency of your service. this happened not only to me and fyi, i never changed the destination, never asked to wait for anything nor did anything which cause to increase the fee. the driver was bad at navigation, maybe that was the reason. but that's not my problem!",93,
i am using this app since last year. the price of ride is reasonable. the app is not supporting anymore in my phone.,23,
"the thought of starting uber access is commendable but the trip price is always high compared to the normal rides. affording it might not be possible for everyone. it's either the patients, senior citizens or specially abled people who choose uber access. so it would be better if the team can look towards providing rides in fair price",58,
i like it but when i used it on a friend's phone the price we saw by the time we alighted was higher than what we saw before we board on. times 2,33,
"it is a sincere request to process a cancellation fee from the driver whenever he cancels the ride. this booking a ride, waiting for it but in the end it getting cancelled is a huge annoyance and waste of time. so in order to reduce cancellations by the drivers, a cancellation fee must be charged from the drivers to increase user friendliness improve the quality of the app.",68,
after updating android to oreo.app not working properly,8,
uber is better but its app hang very much in smartphone while booking. and uber should improve his services like it should start to provide 6 seated or 5 seated facility,31,
"a driver rejected to pick me to my destination because of distance and i was charged for it. this is unfair and it's my first time of using ur service. first impression, bad experience.",34,
"i have a redmi note 3. with current app build, i am not able to make cashless payments. evverytime i select paytm and try to book cab. i get an error saying i need to book via cash.",38,
works good but expensive during rush hours,7,
they stopped caring about the customers experience and satisfaction :),10,
"good/ bad thoughts: 0. uber pass and uber share works very well. 1. if you plan something important then please don't rely on uber. drivers sometime act like a big time jerks. 2. over the if driver knows they are traveling towards traffic area or long location where they don't wish to go, they simply cancel the trip. 3. support absolutely suk.worst support ever. support has no idea what they are talking about or what an issue is! all they do is come up with a sorry ass. ideally they should have a proper toll free number.",97,
recent drivers are wack.train them well,6,
providing good offers but facing server issue. accounts are getting blocked. worst i stopped using this,16,
first time i've used uber. first time i tried to call and they cancelled but still charged me. second time driver was nice,23,
"i put the same address everytime and i live at a rv park some people pull up fine and some never come to me bc they ""lost"" doesn't even get brought to my rv park because the map says a whole road over",43,
not convenient if you book cab for someone else.,9,
"it's very hard to book with this app. and it took me three times to install this, idk why.",19,
taking too much time to book a ride .and lot of uber drivers are asking where to go and then canceling the ride .very bad service by uber .,29,
"sometimes it take long to confirm a ride, otherwise it's good",11,
need little more accurate location,5,
the only problem i found is that the driver which is near is not assigned to you,17,
i'm not use cabs because i m not login,9,
fastest rides are not available near out cut places,9,
"plz not rigister the car who,s condition is not allright or very old car",14,
app creating issue when re install after forget password,9,
the app is good but m very much disappointed by one thing that when we book new ride driver accepted the ride and than denied to go with us. this happens multiple time with me. its very irritating. i just don't understand if they are far away frm us why they accept our ride.,54,
after freezing my account and .aking me miss my diamond status and two days of work if you want five stars earn them uber froze my account wouldn't allow me on missed work twice the days later you restored it with no explanatio,43,
my experience tonight was not good i was charged when i was not picked up then again when another driver went to the wrong place and could not find me. i need these charges refunded.,35,
"please bring the update of otp for cab drivers before they start the trip , like ola. because most of the uber drivers cheat the customers by starting the trip on their own.",33,
the app have many problems,5,
please include payment option through bhim/upi for convenience,8,
uber is comparatively better but does not cover whole suburb areas of lahore city for example batapur jalo mor area.,20,
availability of cabs during peak hours and on holidays is highly uncertain. drivers often accept a ride but cancel it after a few seconds. difficult to precisely plan your trips or be punctual for your appointments.,36,
sometimes unreliable service. but overall handy,6,
"i have had safest rides and the drivers are usually very accommodating however, the payment process is not so smooth. there are times when payments is only taken from my account after a day or so. this really messes up my bank amounts. also there has been times where the reversal and new payments is only done a day or 2 after my ride and i am with nedbank. also reversal and new amount process is also not smooth.",79,
"uber rate is very high in nagpur, thats why i will use ola.",13,
a lot of drivers cancel the trip.,7,
"athere are 2 problems primarily i face while using the app - 1. payment for ride through card is a hassle - no easy way to open the app and pay for the last ride from the app (without a notification and/or booking a new ride) 2. while paying, it asks for otp. on receiving otp, it doesn't pick it up from the messages. this could really help in removing the hassle in putting in the otp manually",78,
looking forward to using the app.,6,
"was a great app, but starting to lose it. they went from 5 start to 3 star because we can no longer schedule a ride (error message appears regardless of location chosen)",32,
👌 😎 i'll see if they are not the same time,11,
most of the time app shows wrong location. if the user need any emergencies the driver don't know the conditions of users. most of the time drive cancelled the ride.,30,
just had to download it again because it crashed and wasn't working for an hour. i got late for my exam.,21,
"late pick up, not connect to contect with drivers.",9,
the app often freezes! i'm charged for a wait fee when the gps sends them across the street instead of my building! why should we be charged when it's not our fault?!,32,
why is my account blocked? and there is no way i can contact you for help. please book my next ride for me to pay thr dues if any and let me use the app,35,
yesterday i tried booking bike taxi from my workplace to home but 3 drivers refused pickup and i as usual left waiting for next bike taxi this is not a good service please improve uber services,36,
"i've used uber for some time now, and i liked it overall. somehow after the update the fee gets higher and i've waited so long for it to go back cheaper but it don't.",34,
the drivers available are frequently canceling their rides. because of which i wasn't able to reach my destination on time.,20,
"i was charged for something while i was riding uber to my credit card, they don't want to refund my money. mexico's uber admins really did it this time. it's happened several times. i use cash now.",37,
wait for long time no pick up,7,
most drivers are generally good. however not using at the moment due to covid 19. the three stars are for the every day annoying ads appearing in my emails,29,
uber app must have a provision to load the driver's pic before starting of trip so that uber runs a face recognition match before start of trip. this is to ensure that proxy drivers don't drive cars making it unsafe for passengers. at least this feature can be enabled for late night rides enhancing security of female passengers.,58,
"pricing is erratic. ""peak"" hours should be known and not sporadic when uber says its peak times. same ride, same time has been very different prices. as much as $20-$25 more",31,
nowadays charging too much. please reduce i am a long time customer of uber india.,15,
"its good. cab came in time. driver good. but initially it showed rs. 208, than while booking it said rs. 226. after booking it showed rs 286 and while reached destination rs. 347 came on screen of me and of driver. what is this? why cant you show your final fare at first time. ?",55,
"uber should in roorkee, uttrakhand",5,
"convenient in general but not when things go wrong. app itself works relatively fine but if there's a mistake or some issue that needs solving, customer service centre is not flexible enough. they do solve issues but the process can be more simplified with more options given to customers, even in the app itself without us having to go through the hotline to reduce frustrations and save time!",68,
i use this app to get rides home from work. for the most part it works fine and i am happy with it. the only issue really is that if you set up an uberx any time in advance it will charge you 43.55 so don't set it up until you need it to get home.,56,
why uber is trying wifi on or off. it is irritable. very dislike this option.,15,
it's okay but the money is more,7,
day by day you guyz doing up the level of rate charges. don't forget that zust go is coming soon,20,
ap should be more user friendly.,6,
"i'm getting sick of uber drivers telling me to cancel and reorder. i assume this is because they have a better ride. your waiting times are inaccurate because first driver is 7 mins. then he cancels, second one is then 10min",41,
very nice apps and thank u so much in my help,11,
mostly areas in karachi it's not oprating,7,
"at 180 mb, i expect to be able to hail a space shuttle and not just a cab!",18,
they try to take me around where i'm going but never the right spot,14,
"many drivers are unprofessional in uber. many times unprofessional drivers came.intially it is good but for last 6 months uber is only for earning money and not taking concern of consumers. last 6 months provide bad service either it is about type of vechiles, condition of vechiles, drivers, pooling service is the worst service. and no customer care is available in uber which creates lot of problems because many times our reason is not in listed given by uber",79,
"card transactions are being declined when there's funds available. next thing you have an amount owing, but on your bank statement the transaction is successful. some drivers just cancel a trip after waiting for over 5 minutes and you have to request again. then wait again for another driver, yet they are quick to cancel when they are the ones waiting.",61,
uber need to improve quality of their app. the speed of response even in good network area is often slow. many a times the app fails to access uber servers even when app of another service provider works perfect. i have often used other provider just because uber app won't respond. hence my rating is low.,56,
im using for the first time so ill rate later,10,
"o app está com um problema sério de localização, eu digito certinho a rua e número que quero e ele manda o motorista para uma rua adjacente. isto tem acontecido com muita frequência e já me causou problemas, volta e meia perco viagens por causa disso. por favor, consertem este problema técnico.",52,
i use vivo v5. i'm not able to access uber app. please help me to access.,16,
"m., hy.my.⛹️🚗⛹️🚗🚗⛹️🍅🐜🍅🐜🐜🐜🐜🐜ಠ﹏ಠ(｡ﾉω＼｡)( ･ั﹏･ั)(･ัω･ั)🚗🌔🖱️🖱️🎠 yj h .o z x cm omnv n",11,
some fake ids registered and they are also allocated during booking,11,
"well my experience was that the uncle driver said i'm not allowed to bring drinks inside his car n need to finish it off b4 getting in. and the idiot was rude,not polite like last time. they say we have no much options.must take uber or grab only. n this guy's r doing both. not all, young drivers r good n polite.",62,
"one day paymet with card is fine next day ooops something went wrong and is not accepted. and trust me, there's nothing wrong with the card. whos gonna fix this? plus guys you make it way too hard to contact support. we want a direct email or phone number if we have any issues not a public thread",58,
"my app has no scheduling option . i haven't ""car-clock"" icon . and i updated it and delete it and downloaded again and there is the same problem . this is very annoying 😏",34,
uber family no longer working,5,
takes 3 times of storage compared to ola! hope it fixes that,12,
rate is too much not affordable,6,
this morning i paid us30 cash for my trip and i was also charged on my credit card for $36.50 when i was aware that this ride would cost me only $30 ! i need my reimbursement! who should i talk to? the name of the driver is adam.,49,
ride was good but ex car is not available anytime,10,
"app ui is decent. but the ux isn't good as the driver partners behave in an unprofessional manner, often overcharging. the customer service doesn't take ownership of this, providing delayed & unsatisfactory responses.",33,
"slowly but surely the app just keeps getting worse and worse. now you're charged up front, then they charge you more afterwards (no more price range estimations) which means my credit card gets charged two times when i take an uber. you're also now charged unreasonable wait time fees. can't wait until the other company is in my city, then it's bye bye uber.",64,
i booked uber app saw low amount but be reached destination he always got 40 ya 50 rs.high amount very disappointed 😞,22,
"app worked once lately, otherwise when opened just hangs at map. had to use alternatives.",15,
app is easy to use and all i do miss the schedule appointment ride it was cheaper making it before 2 hours but the raised it afterwards making normal calls ubers accept the ride while they have another customer dropping off which is a hassle when your going places.,49,
"i liked the app, but in this version is no choice a child seat for a drive.",17,
its not user friendly though,5,
"there are times when the app stops working during a pick up and driver can't get a hold of me, ending up being chart d for cancellation when i didn't cancel.",31,
now its too expensive in croatia,6,
very good service thank so much,6,
driver was great uber itself not so much to pricey,10,
when paytm mode is updated then why drivers take money from customers. they should deny cash. drivers are not honest. .,21,
for me sometimes it's very good,6,
app asks for date and time but does not say if time is for pickup or dropoff. there is a big difference!,22,
get us uber black and lux,6,
drivers offer superb service but surge charges are ridiculous. i understand why the surges but one thing is to surge and another is to sky rocket the price beyond 3x the original price.,33,
update timing problem in booking and on going trip for diver to catch next ride,15,
"i am a regular customer. wanted to avail monthly package facility, tried but no option on this app. kindly guide me.",21,
the app is very useful but the human resource cannot be trusted. some of your drivers have adopted innovative ways of cheating passengers. at the end of a journey they tell you they have run out of data or their battery is 'dead'. this is just a ruse to hike the fare for unsuspecting passengers. some of them also accept to take your trip and later call you and ask you to cancel the trip after the allowed minutes. you are then obliged to pay for the 'late' cancellation which goes to the driver.,94,
hangs most of the times,5,
could not find place in the app to say this. you must add an option for riders to preferred area of destination. i had 7 rides cancelled during a moment i was rushing my time. all of them called abd refused destination. this is a serious issue,47,
"overall my uber experiences have been good but i am very disappointed that i have had to walk a block plus to a pick up spot using uber pool. it has been a while since i have used the app but today when i used it i was supposed to walk five minutes to a pick up location which is down a very steep hill. my girlfriend and i were going into the city for my birthday celebration and she had on heels. first off, if i’m requesting a ride i think it should pick me up at my door step, secondly on the ride home uber tried to drop us off 2 blocks from our house. it was midnight! not only can that be dangerous for people in general but what about young women!? why can’t my uber drop me off in front of my door? when i used uber last this wasn’t an issue. i’m very turned off by this new practice and it makes me want to just drive my own car. uber please look into this issue. i am willing to bet 9/10 customers don’t want to walk 2 blocks for an uber. especially during the summer.",201,
"the login process is a stupid black box. the app can easily get stuck in a loop until it shows ""too many requests""",23,
unreasonable price here in bangladesh. some drivers give low rating intentionally when their tips expectations are not met.,18,
i used it twice fare were ok but yesterday i try to book but fare was too much unaffordable. i want to ask reason. it ll loose stars,28,
i will give it 3 stars because when i have to go nearby it is very good but when i have to go far its very expensive to hire,29,
"sometimes they run a bit late which makes us have a tight schedule, but besides that they are really good!",20,
"overall good ,using since a time ,but these days fare is changing , estimated charges and final charges are changing very much",22,
"i was initially enthusiastic about uber but now not so much. today i requested an uber from a particular address. the app did not ask me to ""drop a pin"" or confirm exactly where the pick up would occur. i was in front of the building, but it seems the uber went to the entrance in the back alley. when i didn't appear (surprise surprise) the driver cancelled and was charged a cancellation fee. that fee appears to have been cancelled at my request, but there's no way to provide feedback through app.",93,
"okay most of the time, but often unpridictable, taking forever to connect to drivers and then say an eta which is not accurate, often making you late. easier to just book a taxi in advance",35,
"the app fails, the drivers are incompetent.",7,
charged more than what was quoted when i made my request.,11,
unable to open my previous account,6,
fares are high compared with other cabs,7,
the cancellation option doesn't work in the app in the uk. it asks for a reason but doesn't let you proceed. a bit annoying,24,
anymore there are no drivers i request for hours and nothing,11,
"uber considers fastest ride routes. due to that many times, i pay more than normal fare because of longer distance. so please provide a option for choosing ride route as per their need and fare was calculated on the basis of actual distance travelled.",44,
there is no payment option of upi to pay for the travel. it's disappointing because if i use paytm there is a minimum balance of rs.350 and because of that there is no other option of payment.,37,
did not like trip canceled.,5,
good online cab services. .,5,
high rates out of city,5,
mg uber account not so upi and google pay option .plz fix my problem,14,
"everytime i make a request for a trip, the driver calls and asks for drop off location instead of asking pick up location, and when i say it, they cancel my ride. it takes hours to book a cab. i would be home within the time to book a cab.",50,
my billing address is different from my address (im lazy and not changed it) there isnt an option to change this.,21,
issues w using uber cash,5,
"new update doesn't show the complete or last 4 digits of the car number, this makes it inconvenient to locate the car.",22,
it's a hassle to get drivers of late.,8,
great transport service but i hate being begged for tips (and reviews) by the app.,15,
app doesn't allow to add stop for only scheduled rides. is it a bug? . please fix,17,
very long waiting time. drivers refusing.,6,
drivers ask where to go if its for a short distance they tell to cancel the booking and we will get punishment like pay rs50 towards cancelation booking,28,
car rides are great but the auto once are mostly pathetic. had to book auto for literally 4 time and auto drivers cancel the ride every time and even if they choose to come the ride would be worse cuz of their language and attitude and rudeness,47,
gg jump jump from gbp,5,
reservation fee for return trip was 11x higher than the outbound trip,12,
your messaging part on the app is ragging too much or stops to function and sometimes not sending the message at all on samsung note 10+,26,
"last week i purchased $100 in uber cash and have not been able to use it at all. everyone i attempt to call an uber i get an error that says, ""oops, something went wrong."" all support has been able to do is ask me for screenshots. they don't seem to keep any logs of transactions so appear to not even know what is going on on their end.",69,
i have been trying to link upi of with uber for payment. but the option is not available.,18,
this app is the best buh sometimes after connecting me to 8 nearby drivers it wouldnt show me which is has arrived and i was waiting while a driver was outside waiting for me,34,
app is not working properly. drivers cancel the trips after confirmation and autos are not booked these days confirmation takes long tine to accept,24,
"for some reason, they refuse to accept my method of payment. they told me they needed to verify my identity. they did. the issue still persists. now they claim that i'm trying to access via a voip service despite the fact that i showed them a cell phone bill. access and being able to use the app was never the problem, so they tell me to do one thing to resolve a problem that i'm not having, and when i do what they ask regarding the problem i was having, they can't be bothered to resolve it. the app itself is very convenient and useful, but the customer service has been disappointing and sub par for a company of their stature. now i can honestly say such stature is undeserved.",130,
"great app and service but you need more availability around northwich and knutsford, considering both areas are relatively close to manchester airport and motorways it's shocking that there's not many drivers but always uber eats. please get more taxi drivers around this area 🙏",44,
great mode of transportation for everyday and emergencies. the fare estimate increases when it gets busy. very convenience but. i gave them a 3-star rating because customer service may send an initial email after you report an issue but does not follow up.,43,
"good use, annoying to talk to drivers and get good costumer service. lyft does it better but uber is very broad now so is more available",26,
their algorithm is getting worse and worse. it matches drivers from 10-15 minutes away. you can rent a car and drive somewhere faster than getting an uber,27,
not user friendly. dificult to get forgotted password.,8,
well no complaints. but there is an issue or a bug. when you add multiple stops. let's say you start at point a to point b and would want to return to point a. what get displayed with the driver would pickup at point and and drop and point a which confuses them and makes it difficult to get a ride.,61,
"app works mostly well. however, i took a trip 3 months ago and completed it, but the app still claims the trip is in progress 3 months later. when i click cancel to get rid of it, so that i can take another trip, it claims that it will charge me.",51,
every time auto get cancelled by drivers,7,
uber need live customer service,5,
driver not come on far distance,6,
would work fine if your employees didn't just ignore there phones better off with taxis at least they can get a driver,22,
uber price is very high than other service providers. they should think for reducing the price.,16,
prices at night and saying hi demand when there are 3 users waiting for customer to get the easy money.,20,
"i will give 5 stars but not yet, because most of the drivers asked where are you, where you want to go. i don' t understand when i already put my location so why they asked. once you tell them where you want to go they jump my location to another driver and other jump to another its so annoying please resolve it otherwise people will leave ubber pretty soon.",70,
it's great except when the app makes a mistake,9,
"well uber used to be an useful app but recently the drivers aren't cooperating at all, they are asking for much more money than it is already given, disappointing attitude, poor behaviour ! cancelling the rides all the time.",39,
very good but log in time some problem,8,
i haven't checked it out yet but as soon as i check it out i give you a rating better than 3 if is better,25,
useful app until your bank cards expire. i haven't been able to update payment method with my new card details nor can i delete or remove the old ones.,29,
"meh. taken ubers for years and i've gotten told to ""get the hell out"" for correcting their direction i've gotten pointless charges, but i havd also had super cool drivers and have gotten free rides. uber isnt the worst but they are pretty good with customer service.",47,
"i want to schedule/ book uber cab in advance , but car icon with clock not shown in app.",19,
call conect nahi ho pati h. driver se bat karane me probalam aati h .ola ke jaisa isame driver ka contact no nahi aata .jisade bat karane me probalam hota h.,31,
"it's pretty good. much more robust than local apps. still there is bit to be desired in terms of routing, cleanliness and amenities.",23,
"alot of people rely uber to get two jobs and stuff, a few times i was in a pinch, and i had to wait half an hour for one and the app was wigging out. there be like 5 cars near my house just sitting and it picks the car 10-20+ mins away. -_-",54,
"if the requested pickup is 10 mins away, you cannot cancel else you will be charged for a fee. i basically need to wait. i think paying customer have the right to cancel if need to wait more than 5 mins so customers can look for other immediate alternatives.",49,
"i usually use lyft but the few times i've given uber a chance there's a high chance of navigation error. sometimes its been minor inconveniences, others caused me to miss connecting transportation. this time around my driver got lost picking me up then cancelled after wasting 10 min of my time. i cancelled the ride before someone else could pick me up, was just done with the uber hassle.",69,
auto drivers sometimes cancels trip and i am fined and i have lost atleast rs 300/- in total in two years,21,
"use it mainly in a city outside of london, prices are similar to competitors. in london recently though, we were not able to see how long a journey would take prior to booking / getting in? assumed it would still be quicker than the train and needed to get to another station to get the last train home, but it was slower. had we known before getting in, we would have got the train. wasted our money and was stressful. weird that everywhere else it tells you eta, but not london.",91,
some times driver make it bad experience,7,
"only one location in the city, and the app was totally wrong with the geo location.",16,
very slow to search cars in the dhaka city,9,
"i dont know what intentions uber had when they launched their ""express pool"" options in hyderabad city. but it is really irritating and doesn't fulfill the basic purpose. it doesn't anymore gives us the option of booking ubergo cabs",39,
but not booking fast 😞,5,
"* it's for self driving car. but in dhaka, nonprofessional driving licence holder are not allowed to drive uber. (should update the rules) * need uber pool option in dhaka city. * the cost are increasing day by day in dhaka. i was a regular user. but now, i do not use it. always try to find a alternative way. think about this side. * it should be also available for bike and other type of vehicle. * need to setup customer thank you.",84,
no idea with it but i prefer to use i think is safe,13,
"it's annoying that my payment method keeps popping up after every ride i take to work, also my card is in the system but you guys can take $25 out of my card for uber cash but i can't tip my drivers cause my so call card doesn't card work? its just really annoying for one week i put up with this issue.",63,
why if my ride say 10.55 then they charge me 15.13 why that happens i like the app but for this im not sure,24,
it's ok but the price of rides is way too much at times,13,
"this app helps me a lot with travelling from one place to another. but lately i've been charged more than the price that have stated. all i know whenever passengers requested to go thru tolls way, the price will stated at the end of the ride. but then i was charge more than that. i refuse to argue as i was in rush. so i just pay for that.",69,
plasse bring options like ↓↑ location option because some time needed it change easily,14,
ok some time driver cancelled trip that was irritating,9,
he should have called me. i had to walk around in the heat to find him.,16,
"you are charging me $5 for a trip you cancelled. i did not cancell the trip, uber did.",18,
rates are very high. while booking will show low rates after reaching destination charge more. one type of cheating.,19,
i tried several times to add credit card number but keeps giving me error and to try again i registered in another taxi app and worked very well,28,
"uber use to be great, but now i get no cars available way too often!",15,
the rates are slightly higher than before,7,
"i have discovered design flaws that have cost me money. for example, in one case the driver's phone lost connection to the application at the drop off point. as a result i was charged $11 for a $5 trip because the app didn't register that the trip was over. if the algorithm were to track the gps signal of both the driver and the passenger cell phones, it would be able to recognize when the passenger had reached their destination if the gps signal from the driver dropped.",88,
"uber has been a decent app. but i cannot tip. i press any one number and it makes it a thousand. why? aint nobody tipping thousands of dollars. worst part is i cant edit the amount for a custom tip, it just closes uber completely out. help fix this.",49,
uber charges a lot and pay less for the driver it's unfair,12,
horrible the drivers don't take sort trips you wait forever drivers cancel for any reason i been using this app for long and learned to hate it,27,
the sudden price surges are really really problematic! last time the price went up ×1.5 times and that was really a problem!,22,
such a heretic app struggle for booking a ride driver will be cancelled the trip any time before booking lot of connection issues,23,
"apps is good , the price is inconstant increase by 20++ just because of high demand .",17,
"no consumer support, very high and inappropriate cancellation charge.no support to consumer after several reminder",15,
la aplicación es buena el problema son los chóferes que siempre que eliges pagar con tarjeta te cancelan el viaje.,20,
"es una buena aplicación, tiene buenos precios, buen servicio, solo que hay lugares como domino's pizza para uber eats que es pésimo como servicio, y cuando haces el pago en efectivo tienden los conductores a mentir en el pago.",39,
uber used to be my favorite still summer arrived and most cars do not have ac. major issue for me.,20,
uber app is so use full us,7,
"although the service is good and prices are reasonable but i am giving 3 star rating because when we book a ride, the driver confirms the drop location on call and cancels ride if he doesn't want to go. instead what should happen is that the drivers should know the drop location at the time of confirming the ride so that he doesn't have to call the customer everytime and waste time. it is all right if the driver does not want to go but the time should not be wasted in confirming drop location.",95,
i found an issue with premier cabs that most of them are not feasible for luggage as they are installed with cng kits. why would one book premier if they can't use luggage space?,34,
driver location updates not accurate. always says location updating. we used to see live movement of the cab earlier. now its very bad.,23,
continuing public transport option too would have been nice,9,
"as a mother, i have experienced not being able to use an uber when i've had my car in the shop bcuz uber doesn't have an option for mothers or fathers to let drivers know they have a toddler that will be riding in the uber. i overheard someone talking about the uber driver kicking her off the car bcuz the person did not have a car seat. well what if we need to go to the grocery store and we need an uber ride? are we going to have to lug a toddler car seat around in the store while we try to run that errand that we desperately needed to do. i have also experienced being able to ride in an uber with my toddler without a car seat and i know this is illegal. but the driver did not know this information. uber please give us & drivers the option to provide a car seat for us or the option on the app to let the drivers know we have kids that will be riding. i really like uber for those times in need, the only thing it lacks is the child option to ride.",198,
having more and more rejected trips or drivers going in the opposite direction once a trip is assigned to them. competitor apps don't have these issues. now using uber only when the competitors don't have capacity,36,
"can't use ""one time payment"" anymore so now i have to buy myself a gift card when i want to reload. smooth.",22,
in add payment option. only credit card and gift option is shown. upi and google pay option is not there even after updating the app,25,
"drivers are not capable to trace the address, without coming to my address, and not attending my call ,he charged cancellation charges and stating driver not fully made payment, very irresponsible, few drivers,",33,
"why is it that when you buy a pass the cheaper rides don't appear anymore? i have the 6.49 pool package with ""15"" percent off and i swear every time i get this package the cheaper rides stop showing.",39,
"3 stars only because i did have a positive experience with at least one driver. unfortunately the app is not built to allow customers to tailor their experience, complain or rectify billing. customer service is mostly unhelpful. i requested a ride & was not given any option to indicate a non-smoker vehicle which i would've. another driver, their first day, ignored my pickup message, drove around for 15m, talked to people on the street & then i was charged a driver wait fee. take a proper cab.",87,
can't open any location shared with me using uber app it keeps crashing! please fix this asap.,17,
i deleted uber and forget the password. now i want to start uber again but i can't. i want my account plzzzzzzzz. how can i reset the password tell me plzzzzzzzz.,31,
"there are 2 very big problems- first, when i am booking a pool, even if my drop location is near, the car would drop the one farther than me and thereafter, my turn would come.meaning, i go past my home, yet cannot get down secondly, once a trip is on, one cannot change the payment option even if there is a tab for change.how strange",65,
السواقين بقوا مقرفين لما يلاقوا المشوار بعيد بيفضوا يأخروا نفسهم علشان العميل هو اللي يلغي الرحلة أو يتصلوا علشان يعرفوا المكان فين حاجة في منتهى قلة الأدب مع ارتفاع السعر كمان,31,
"my first day with uber so not really good with the app, but drivers were good",16,
"perhaps add prompt upon entering car for rider to notify drivers of issues where language barrier exists? ex. if i see an issue, i can click the issue in english on uber and the driver sees the issue restated in their app in their language? i'm all for equal employment opportunity for those who do not speak much english but it's stressful to be blamed for a telling a driver the seat was wet and he couldn't understand me. had a great friday night but stressed the entire following day w/ $150 fee.",93,
i have added the card details. still its not allowing me to book cab using card option. its always forcing me to use the cash option. please get this issue resolved. thanks.,32,
"i can't schedule a ride since the last update. whether is in within 10 mins or in the morning, it keeps looping me back to directions. i'm using android phone. please take a closer look. thank you",37,
plz add the feature of booking multiple ride.,8,
a lot of the cars smell like weed,8,
i had a very good expirenc in the ride thank u uber,12,
"would've been 5 star; but, the drivers in staten island, have often been either late, or have actually canceled the ride before arrival, for no apparent reason.",27,
"just amazing app , gave lot of discount on every ride . thank you uber !",16,
there should be an option to guide your pickup specially when maps are wrong.,14,
not avail ride after 10 pm from manipal hospital bangalore,10,
"heard, good things. but, haven't personal experienced the services yet.",10,
good app but sometimes some problems happen in this i demand to fix these problem,15,
driver canceled my ride when i asked if easy to get into vehicle because i used a walker! made me late for dr's appt.,24,
i can't log in with my forgotten password so that i need to login new password and issue with contact number and email id so plz reply to my review,30,
"thank you , u and beruas",6,
sometimes it's just what i needed,6,
there is no option for google pay in latest version of uber app. i have updated it several times and there is no help option either in app.,28,
very helpful to find transport to locations,7,
nice sarvice and nice stafe,5,
google pay is not listing in the payment methods option,10,
this app doesn't work without credit card,7,
he have a good customer and a very safe driver. i would recommend him to.anyonr,15,
it now takes longer for drivers to accept the ride because they can see how much you pay. i tip so that's very annoying.,24,
"its good enough but some experience of the app may be confusing. after my driver pick me, there are so much information showing from the app. when i arrive and about to scroll my screen, suddenly the app ask for rating then i gave the false rating (i want to give 5 but turns out to be 3 to my driver denny). i think the developer should make a confirmation message after the user give the ratings, so that user could change the rating if they put the wrong ratings before.",91,
"best car hire app in india for global tourists. most other travel apps change payment to local cash, but uber remains constant irrespective off what country you're in.",28,
"we also know the usefulness of uber by now. not much needs to be said prices are decently inconsistent sometimes and wait times can be as well. i also truly think there needs to be an option for ""do you want to converse""",43,
get me a free ride,5,
pray that you don't run into any issues or else you can count on their customer support to reply to your problems with copy-pasted messages without actually addressing your replies. i am in a position where i literally can't book a ride.,42,
"i use it quite often, its a good service.",9,
got charged twice for one ride,6,
"great app except for the feedback system. they only give you select issues to report back on with no extra ""other"" section to explain different problems. it's like they don't want to acknowledge that customers might face other issues than the ones they've mentioned. would appreciate either adding more feedback options or at least a section where if your problem is not stated above, write it out so we can contact you. it's very frustrating having a problem with the app and not being able express",86,
this is good but you should to reduce rates,9,
i mostly like it. saved me from reaching late many times. but i also experienced glitchs that caused extra extra fares and also came in contact with some unprofessional drivers.,30,
"antes de la pandemia solía ser una app muy versátil para pedir viajes, habían descuentos, el servicio era muy eficiente. ahora siguen siendo buena pero son escasos los conductores y dificulta las cosas. esperó que uber pueda superar estos obstáculos",40,
good app but problem like irritation when drivers cancel ride really need,12,
can't get support app is not telling me when driver arrives,11,
hard to change a trip. great drivers.,7,
as of now i have not travelled by uber for some time,12,
good acess to the app,5,
shared trips cannot be viewed by the selected contact. the app on the contacts phone does not display the icon to view progress.,23,
good service most of the times,6,
"good experience. however drivers who accept ride requests in series, i.e, when they still have 2 or more dropoff pending, should be cautioned as it wastes riders time.",28,
one of the best uber drive's in perth and the bonus was he actually turned up after 3 none english spoken drivers cancelled the ride. it was a pleasure to meet the old gentleman,34,
"kindly improve your app working. whenever ride is booked for other person and thier number is added, no msg from driver is recieved by then instead it comes to us and we didn't even able to reply or give pickup details bcz we have added another number. its a great issue with me every time.",55,
"tendo problemas com a geolocalização. não pede permissão o tempo inteiro, então não conseguimos nos achar no mapa.",18,
great app exceptinoe glitches where it boots me off the app,11,
"while booking the fair was low , afterward the fair is high. the book taxi while it's on the way it was cancelled by driver, it will take much more time for booking another taxi / auto. it's very hectic.",40,
can we get microbus in uber?! please arrange!,8,
great app but sometimes it takes long time to find a driver,12,
"everything was perfect, except i could not speak to a person about disability issues .",15,
uber you have bug in your jio money transaction message,10,
good but charge too much,5,
the app is so slowly start_up,6,
this drivers are vey rude.after reaching to the location.they will cancel the trip so that we hve to pay the amount.app is very nice,24,
good in time of need,5,
for the most part the app is amazing. my one major complaint is i scheduled a black car pick up to go to an event in l.a. and i was not notified that the service was not available until i was supposed to be picked up. this was very frustrating because we then had to wait an additional 30 minutes for a ride to pick me up. the lack of communication from uber is unprofessional and highly inconvenient. please fix this process.,82,
"says driver is on way then their not, some drivers completely ignore a call they were assigned to and expect you to cancel it and you end up still charged for the ride or a portion of it, some drivers arent even droving in their lane there part in one and part in another. gets frustrating",56,
app has a few small glitches but drivers are friendly and get me where i need to be.,18,
uber auto takes longer time to response.,7,
the app needs a some serious word. the driver was impeccable,11,
very good help full apps.,5,
"i am unable to tip my driver for a ride earlier today. i read the ""in app tips"" on uber's website and still have not found the option to tip the driver. i'm also unable to sign up for uber rewards. i get a message that says an error has occurred. lastly, i would like to know my friends received the details of my trip i shared with them. i wish there was a option to save their contact info. i do not want to give any app access to my contacts. can someone tell me where the safety toolkit exists?",101,
experience has been good for most part except for the occasional dishonest drivers especially in regards to their location. overall good app for the purpose.,25,
. omni no ikkx .i,5,
i uninstalled this app for once . but can't sign in again after reinstall as i forgot my password . after providing my right number and email id i can't retrieve my account . no help received . so i don't like this app . now the issue is solved . by the way what is the waiting time for uber intercity travel,63,
its good butt sometimes it may bee goes wronggg thier servixe was very good but the driver didnt rep on tymm,21,
"another ride & drive necessity in our world! am thankful & grateful for it! >the app- always upgrades & is very user-friendly. just have to learn it! *i am an uber driver in *pa! usually i luv it- except for: variable road conditions there, ugh! lol",46,
easy to use. and very useful.,6,
needs improvement for customer complaits where you can write your problem,11,
love this service. app is great,6,
this uber app is very useful.for me no complaint for availability of cabs or service,15,
"at crucial times, it keeps saying, can't reach uber network.",10,
"все время пишет что надо обновить программу, хотя установлена последняя версия",11,
one of best app for cab,6,
good. has to lower the pricing and improve availability,9,
i was out of station for the last 6 months. previously i used your vehicles.now i want to use your car's on hire. m.k.rao,24,
it is convenient only thing driver should be charged for trip cancellation. sometimes they are useless accept trips & don't come but if we cancel are charged. this is not fare,31,
less ride costs comparetively others,5,
good app but in some place we can't get some cabs it tough and good but helpful. i gave it 4 star because of these reasons . please update it if you can. soory it has no reason then thank you,41,
gud mate bonza of a app bra,7,
be reasonable in auto rates common people can't reach your rates,11,
ki kijk ooo tomk to,5,
my only complaint is that it is difficult to cancel an order or something on the order list,18,
"i uninstalled this app a few months back, but i just downloaded and installed it but i can't sign it again. i want to talk to with an agent but iam not getting any no.",35,
app is good but its taking too long while booking a ride,12,
it is good service with in good rates,8,
good experience need to improve the pick up address.,9,
no email ever received. almost missed my flight.,8,
nice app with low fares,5,
because of honest and hardworking drivers these aggregators are surviving.,10,
"ml mhm. the mml. mb mlmml, mhm hmmm . mb m mm mhm mom hmmm. ml. . kkmm.kmmmm. m mnn hmmm mmm mlm l",24,
hi. it would be nicer if you can add emergency contacts in the app. tq,15,
from 2019 the standard of uber has came down. drivers r cancelling rides as per their moods nd convenient.,19,
unable to sign-up after installing. reply sms for four digit pin not found. how can i solve the problem? awlad hussein dhaka bangladesh,23,
"'7,50'9 d190 ryland st., san jose, ca 95110 cc ddxdf cc one c",13,
lot of problem in location detection.,6,
first of all i contacted uber for a ride from the tropicana to the airport in vegas. they were quick to respond and said i had received an upgrade and that a certain type of car and driver could meet me. that driver did not come but i was charged $5.01 but then it was credited back to me. then i received a notice that another driver was coming. he was prompt and courteous. when we arrived at the airport i asked him what the charge was (unaware that i had been charged at paypal) he told me the information was on uber but i could not find it at the time. i did not have time to wait so i just gave him $20 in cash. i have received a quick refund of the original amount from my actual trip. thank you uber for your quick response.,148,
its good and easy service,5,
the min u giving r not sure,7,
not easy to find cab always,6,
"first trip was awesome (wilson to wexford centre). return trip the first guy drove into the carpark but drove out without stopping at the drop off stop. he was really struggling when i rang him and seemed to say ""i don't know this area"" (i was having trouble understanding him and vice versa. i asked if he wanted me to cancel and he said yes. the guy who picked me up was excellent. thanks.",74,
started with dinesh got end with muthupandian,7,
earlier it was very good but right now i am using and trying to book a ride.it get back to me in google map and not booked any ride and tell me to set destination in map. abe pagal h kya,41,
"good, but i don't see any difference in uber go and premium. most cars are dirty. some sectore i travel are better than others like hyderabad is bad but bangalore is good, differentiates better between normal and premium.",38,
as compared to ola uber price was low that's the good experience,12,
"although its a very useful app, i use it in multiple cities in pak, in uber go when you book the ride it shows ac ride but car comes without ac itz hilarious in summers, i have faced this problem many times. kindly improve it. . thank u.!",48,
mostly good. app needs work.,5,
its the best and so far so good although some issues come up but i'm glad they get solved,19,
every time they asking where you want to go or cash or card bla bla many times they cancle or transfer,21,
consider on cancellation policy. if user cancel ride due to driver denial then it should not be cancellation charges.,19,
"one bad experience (of many trips) with a rude, threatening and angry driver. ps. i got out quickly and called uber who quickly investigated and took notes.",27,
"pretty good app. very useful when it works. only downside is the driver can cancel ride, which happened to me. if you need to be somewhere by a certain time, try to book early. also one of the cars had a check engine light, which i didn't think was allowed. but the drivers were all very personable and kind.",59,
its expensive but always reliable and safe and clean,9,
the app is good. one problem i am facing is that i had not added any mail id when creating account. it is with my mobile number. now i am not able to add my mail id,37,
there's still room for improvement,5,
driver's arrival time to pickup should be exact.,8,
my first time experience was good.but then i saw a wrost driving by an stranger.,15,
"good reliable service. the drivers are always kind and timely. my only issue is occasionally they take a longer route than necessary. but all in all ""thumbs up""! will definitely use this service again! p.s. coupons or other form of discounts once in awhile would be nice!",47,
cabs should reach the pickup points bit early,8,
have been using it for last 2/ 3 so far experience is good,13,
generally driver booking hone par phone karke poochhte he jana kaha he or payment cash he kya. information disclose karne par driver ride cancel kar dete he. commuter ko kahi baar 3 se 4 baar or kahi baar is se bhi jyada baar ja kar cab confirmation milti he. is baat ke liye driver ko punish karne ka kohi provision nahi he.,62,
"the driver was very courteous, punctual and reliable",8,
all over good. but need improvement on gps accuracy.,9,
it's being good to use,5,
good but decrease the pickup time,6,
riders should be interested in digital payment.,7,
there should be a fewest turn option in the navigation to avoid zig zagging through neighborhoods and stopping at all the stop signs.,23,
"the app is great but sometimes there is a delay on the sound, even with downloaded content. also would recommend itbe easier to view your chosen list of content and recommended content based on viewing preferences",36,
nice ui and easy to book ride without any hassle,10,
"i found this app really useful, but recently on my huawei p9 the map feature has disappeared so can't see if there are cars local, or if it knows where i am!",32,
that's a great aap for ride,6,
"other than the cancellations, which are frustrating, the service is very good",12,
where is your customer support. i mailed something 2 weeks back and haven't received anything. do something guys edit: i am able to successfully login to my account but where's the upi payment option ?,35,
time of arrival of the uber driver to my pickup point should be more accurate,15,
good app but you need more drivers.,7,
i paid for my trip but am told i owe you,11,
i want to try your services,6,
service is great but sometimes charges are more comparably to other service providers,13,
now days service is very poor.i don't like,8,
"it's a good app comparing with ola and rapido,but now a days they are increasing the price due to high demand.if demand is high that is u r problem,our distance won't increase if u r demand is high,so u ppl have to charge properly.according to distance. but it's 10000000 percent better then ola and rapido,ola ppl r thinking money as tree leaves they charge 3 times more .",68,
"since i had experience the drive with uber, for the first time riding with, has been a success, which was satisfy in the my experience.",25,
for the most part the driver's are excellent. very professional and friendly. a few times the drivers weren't very professional. ex; yelling the passengers name out thru the rolled down window. for the most part i'm very satisfied with the professionalism provided.,42,
it's a good app.to go here and there within some short times.,12,
always care and listen customers. excellent service 👌,8,
the app isn't terrible but it doors bug out and freeze sometimes,12,
does it work throughout the world?,6,
good service but need to be improve accurate location.,9,
uber runs for million sake,5,
good that uber gives less price than ola and many new payment feature,13,
the ride was awesome very knowledgeable and likable person. i was not happy with the app because it would not do what it was supposed to do and then it messed up.,32,
"why this app sharing my personal data like sim card serial number, make and model of handset etc ?",19,
must add satellite map option,5,
this is first time i ride in uber. really good and very nice behaviour of driver and comfortable ride.,19,
i pre order rides and many times they show up early sometimes 20 minutes earlier than i scheduled a pick up for.,22,
app doesn't open after the latest update.,7,
it's very good. but sometimes it gets confusing in destinations.,10,
overall nice. i couldn't find the travel distance in the app.,11,
usually great service no problems with drivers.,7,
need to show prices first before booking the ride,9,
it is apsalutly correct predection of time and it is good and comfortable ride but some time it is ugent for college or school the drivers don't comein some areas and cancelling their ride,34,
how do i get to describe my problem related to the app or scheduling a ride. in the app support you got some pre determined question that doesnt meet my query. i really need to get some answers but i dont know how to find solution for it,48,
"now a days,the fares are high.u may be having varied reasons,but not to the customer satisfaction.thank you for you support to customer.over all uber is good to customer .pl.look in to fares.",32,
very good application and nice and easy to use.,9,
الموصلة الوحيدة اللي بستخدمها بس دلؤتي المشكلة أن مافيش offers غير علي اوبر باص بس الأول كان بيجلي عروض,19,
lately for the most part everything's been good. must only real complaint is that there hasn't been a rise pass for philadelphia in a long time.,26,
my experience is great. but if the app would have scheduling moto option then it would have become more convenient for me . because i regularly use moto and most of the time i book according to a fixed time interval,41,
better than any other cab service app,7,
"very nyc app, attractive offers etc",6,
it is useful for 5 minutes ride,7,
always been an uber fan. service standards are their usp. but off late time estimates are never accurate.,18,
today i had a driver just leave. he didn't wait for me. the app showed me he was there. i grabbed my things walked out the hotel door. saw him pull on at the canopy. from. my room to the door i walked around the pool and when i got to the door he is pulling away. when i got to the second door he was gone. took me probably 2 minutes his name is pat.,76,
thannk him for gettinng me here,6,
sometimes uber struggles to find rides in places like pune camp depending on location. app is great and very easy to use.,22,
auto seat backrest is damaged,5,
nice ride for my dad. arrived safely.,7,
"been a lot better/nicer drivers in the last 6 months. thx. often cheaper than lyft, when i check.",18,
"great, with great conversationalist, morris.",5,
i wish there was a feature that allows people to book specific drivers. apparently there is one but it doesn't show.,21,
dated / timed booking can be applyed.,7,
res dr se44e4s44sse is so the reason 4eee44e44s444e44 is the only way in esperanza 4444e44s444e44 ram red 4e4se4 is 44see,20,
some phone still doesn't have gpay option or upi payment option.,11,
sometimes the stars don't show when i want to rate my driver.,12,
"the prices are affordable & the drivers are quite polite. although i have to admit that sometimes the drop location is not accurate based on which the drivers ask for extra money. drivers accept the ride & then call us to ask where is the drop location if they don't find it convenient, they ask us to cancel. fine map location accuracy cannot be immediately solved. but i feel that, drivers who cancel after accepting the ride should be penalised instead of overcharging the customers.",85,
nice app for travelling but one bad thing is that if you say your driver where you have to go(the destination) and that was long route than they cancel the booked cab. that one bad thing i facing everytime. please fix this problem that i was facing.,47,
very low cost and comfort,5,
mostly drives are driving well,5,
"i used this app and paid cash to the drive and the app debited money on my card , once complained money was returned to my account in ony two days i thank this uber, and the way they reacted when i complained about my issue",46,
"the uber app is ver very great, helpful and reliable but please, return the app here in the philippines. i really need it sometimes so badly",26,
"the service from the end of uber is highly commendable. however, lately it's observed that it's drivers are prone to denying the rides and misbehavior. still, i would say that overall it's quite better, in regard it's competitors. but there is good room for improvement.",45,
good smooth driver. very nice. good conversation.,7,
i have enjoyed a lot,5,
"highly recommended especially for girls,the drivers are well behaved,and well spoken",11,
apps sometimes doesn't work properly.,5,
it became too expensive but the service is very good,10,
please revise the fares everyday according to fuel price change in every city so that drivers will get right fare and customers will know the effect of fuel price hike by corrupt government,33,
"this is a very good app with a very good fares. however sometimes you can't see in real time when the driver arrives and it even has problems with the internet connection via mobile data. when i swith to a wi fi, it works perfectly fine but i don't always have the means to do it. please look into it.",60,
"last time i booked a cab. and after waiting for 15 minutes i called the driver, but he didn't pickup my call. and after that they cancelled my booking without any call or message. this is bad. as if we (customer) cancelled the booking we have to pay the cancellation charges. but what if the booking is cancelled from your side. we (customer) should get the benefit in fare for that.",71,
problem with map and book uber pool with 2 riders for more than 2 user,15,
"usually this app works fine, but lately it's not been working for me. i keep getting stuck at the screen stating i have to verify info. i enter cc info, keeps redirecting me back to verification screen. i take a pic of my id, keeps redirecting me back to verification screen. i uninstalled and installed, same issue keeps happening. i'll try once more then i won't bother. obviously something is not right.",72,
"brilliant app, only problem is the last few days every time i've tried to split the fare it won't work which means i end up paying more than i expect to, please sort this soon!",35,
"the app works well however, woullikevto see the type of vehicle am selecting before the driver is presented with my request more upfront information is needed in this app. the type of vehicle and quality of driver is like rolling the dice",42,
i've been using uber for a long time now and love the convenience and ui of the app. any issues that have cropped up have been swiftly dealt with the customer service to my satisfaction 99% of the time. i know people have complained that uber doesn't have voice support when it comes to issues but from personal experience i've been contacted by an actual person when a serious issue came up. other than that any issues that have come up have been appropriately dealt with without the need for me to interact with another person directly.,97,
"my 4-stars rate is, uber maps, don't update their maps there are actually one way streets and uber marks it as two side streets.",24,
good app but need more car many times showing no car available,12,
so uber available in malaysian now?,6,
helpful for dhaka metro drive,5,
"i am really happy with uber app,sumtimes when any other cab is not available there or too expensive,uber help me there!",21,
need not take money for cancelling the ride,8,
need more validating features on different conditions and more regulations on drivers and better customer service,16,
"constantly improving, greater deals and good selection of food !",10,
good but app have issue if any driver cancel trip their will be sum charges and if it's pending no option to pay next person. driver should reach same place which suppose to go not other direction sum time ladies worried to cross nh roads and all,47,
goob app but very expesive on my area.only 2 blocks you are going to pay almost $12.,17,
"good service but some of the drivers need to give more attention to their care cleaning,also some of them keep the windows open and did not turn on the air condition.",31,
customer care contact to customers need to make easy,9,
it's nice trip and safety,5,
it's a good app .,5,
only wish driver's would know metropolitan areas,7,
when ever i book a ride through paytm its everytime shows error pls contact,14,
very good driver and conversational. enjoyed the ride.,8,
good customer service but more expensive than lyft rides/ fares. but i love uber eats 💕,16,
the surge charges are the only thing i can complain about and i feel is a scam.,17,
nice app but take money of cancel,7,
good and can do better,5,
uber is great but sometimes drivers accept your trip but don't move for awhile towards you. it would be 5 stars otherwise,22,
"great service, only onething is sometimes when we book the ride, drive called where is the distination, if they do not want they are asking to cancelle the ride, if we study like that uber will charge next ride.",39,
"that's bad app for sri lanka. not helpfull. don't waste your time, money and data",15,
"ma sha allah nick app.but it don't give any types of offers,,",12,
it's better now. hope you improve your service further.,9,
the adds must be reduced,5,
good app but it seems to fail often when over seas.,11,
i get charged one price and only later to pay twice the amount and sometimes your driver are plain rude,20,
not the best but when in need uber is there.,10,
"love the app, the accuracy of your location, the safety measures for the passengerd is great. ❤️👌they need to improve with managing refunds, double billing and trips canceled by drivers.",30,
"uber is good. but it could definitely be better. they only have promotions for new riders. i find that a little weird, i think promotions should be given to loyal riders as well. also wait times have gotten extremely too long.",41,
the location now is getting updated as per the live gps location of my phone. thanks for the update and reacting quickly to my problem and giving me a proper solution,31,
always have good experience. only thing missing is trying to figure out how to schedule future multiple rides. and i still have to take taxi if i'm making a stop that's usually going to be longer than 3mins.,38,
thanks for uber save our time,6,
after booking shall can i pay in indian currency?,9,
uber has not disappointed me as yet. just wish there were more discounts,13,
es bueno pero podria mejorar ya que a veces el tiempo de espera se alarga porque los ubers sin terminar viaje toman otro.,23,
this four star for 3 months before my ride . why you giving one fare before ride and take extra fare after ride.? every time auto driver take extra cash. i complaint your customer care and refund the cash. next time you doing same problem. why you did not show real fare? if auto late you will take our cash.last two months this happening to me while selecting auto for ride. you give me 50% offer for intercity ride.but i did'nt get this offer when i book taxi for ride.,90,
waze sometimes provides long cut trips.,6,
"intuitive design and easy to use app. both kinda of notifications, push and in-app, are a time-consuming nuisance though.",19,
uber is way forward unlike ola towards customer's comfort.value for money cab services. driver's are mostly polite & well behaved. only drawback is uberpool which needs to cut down it's prices once customer is sharing with other riders.,38,
"having safety features is the best, but lots of waiting time",11,
"so, cancelled my order 90 minutes after i placed it. pathetic.",11,
this system is very useful for customer,7,
wb to turkey folks. :),5,
"this is most convenient for traveling and for the payment too. thank you so much for the supply. my suggestion is, when i'm searching for vehicles i can see the small images of vehicles around me. and when the driver accept our request we will be hiring. so what i'm suggesting is you can develop as when we touch the vehicle icon whether it's tuk or car or bike we can negotiate with them whether they are available for our travels or not.",83,
it is affortable in certain state,6,
"app is a great way for an alternate ride. they can look into when a person reach their bonus points.to add towards a future ride. i had points so time ago, they magically disappeared. faster bonus points would be nice🤔",40,
wonderful service . i love uber service.,7,
uber is great when there are drivers around willong to take all fares not just the big$$ ones. frankly there should be a credit to customers when the driver cancels last minute not fair we have to pay a fee to cancel die to picky operators.,46,
"i received a quote for immediate pickup at $6, but why reservation is 5x that same price? easy rides are under ten bucks, whats not perfect? fabulous app",28,
good driving but slightly slow,5,
"great user experience, except the fact that sometimes the fare is sky-high irrationally.",13,
"only complaint i have when those times arrive when a connection to a real person is necessary a rider is left with no real help. leaving a rider unable to get a ride do to an issue on ubers end. ex: uber was stating funds were not available when i had rep from bank on line who also verified 1500. in my account but uber still said no funds,however i then went back to my ride earlier same day and added a tip and uber was able to take that money. they never addressed issue.problem was on uber end",99,
though i have not used it but i have favorable reports from friends and relatives using uber,17,
"quick and reliable, courteous at all times, highly recommend",9,
extremely difficult to work with after you've made the ride and your trying to contact driver for loss item.,19,
"good service, but you guys must do something about the ambulance booking service in emergency",15,
"in portugal it often happens that you request a trip and the car is 5min away but the driver doesn't turn up for ages (30 or 45min) you then have to cancel the trip and book a new one, losing money twice and not getting the chance to review driver nr. 1 who didn't even show up",57,
the options to report problems or issues are difficult to do,11,
app interface is great. need to seriously review surge pricing and fare assessment,13,
may reduce waiting time a bit.,6,
my go to taxi app,5,
"it's a good app and saves time. their price are affordable too. but, i'd suggest you add a panic button to your next updated that a rider or driver can click on in case of any emergency.",37,
it is easy just swipe,5,
i’ve used uber in the past with no complaints. last weekend my friend and i used her phone to get a ride from uber after leaving a concert. 1 driver was on the way then suddenly canceled the ride and the 2nd rider did the same thing. i’m not sure if you can rate drivers who do that but you should be able to. i used my phone my phone instead and thankfully a driver did cone pick us up. i received 4 emails for the fare to/from the concert as well as what i tipped. however i noticed on my bank statement that there was an additional charge. the amount was small so i assumed it was a surge/convenience fee due to the concert traffic. i contacted uber and sent them the info they requested only for them to say they do not see this charge on their records and to contact my bank. when i contacted the bank they just ended up canceling my card and will be sending me a new one. this is inconvenient since now i have to wait for a new card. i wish i had left it alone but kind of glad i didn’t in the event someone has potentially stolen my card info,211,
the uber drivers should be given proper navigation training n also should be taught to converse properly,17,
over charged for waiting. didn't even call or sent a message that he had reached the destination.,17,
1st time use but not get any promo code,9,
hit and miss with drivers but the app works well,10,
the cost of the trip became higher than before. so i hate that,13,
dear uber i have a problem your service is good but your price is very high then ola cab but your price is very low in starting over service but after then your price too much hai compare is then early month,42,
"recently i am facing issues at my office hour, driver's location is so far from my pickup location. and drivers keep swapping the ride 4-5 times!",26,
have not try it yet,5,
map nevigation or location sucks all the time.,8,
the best conversation ever and he is the best driver,10,
hi please provide otp before starting ride. 2 -3 times uber drivers started trip without pickup. so provide otp then it will be effective,24,
app works great but the prices are nuts at the moment,11,
"the new update prevents map drag. though it allows you pan zoom, but it is really frustating, not being able to move it around. sometimes you may require to see places around, don't you guys think?",36,
how is it if i put my address in and its saved when the driver sees it in the gps it's a different address and i have to flag them down. i truly don't understand that. uber needs to fix that. i even confirm and edit the pick up location and still have to flag them down.,57,
very good services and facilities. no tension about money & route.,11,
well coordinated. easy to use.,5,
"useful service when public transport is not an option, though occasionally overpriced when busy forcing me to find another way to get to my destination or use another taxi service.",30,
it's very good experience with uber.,6,
uber as ok but fare is hire,7,
rate is high but drivers are helpful.,7,
"great ride, app a bit confusing",6,
best aap for every people,5,
would be 5* map system is not 100%,8,
everything is good . but time management is not good,10,
it's is easy to book and travel from one place to another place in a few minutes,17,
should give discount offer every weekend,6,
good policy.but no digital payment in intercity ride,8,
start services in srinagar plz,5,
very good 👍 so far. arrived safely and on time.,10,
my uber pass is not working for premier category cabs. i raised an issue for this but the request got closed with a comment that it has been raised with appropriate teams. pls confirm.,34,
sometimes cabs are not available,5,
"nice app, if supported upi, would be nice",8,
first time i am trying to use uber.,8,
szzzszsae saw scars a as add asxx add,8,
it's reliable and good only thing is thier is a bit much regulations with identification when i can just show the order on my phone only thing i hate,29,
"sick of the bloody surcharge, if your always going to charge x2 the fair than its not really a surcharge is it, just about to stop using uber in townsville it's terrible. . . edit - surcharges have seemed to stable in recent times or are at least more fair, just gotta fix uber eats now haha.",57,
"it's very bed, last somedays it's shown only intercity.",9,
works ok w up dates,5,
the customer service is amazing,5,
best experience and intercity please take less price,8,
action speaks louder than the ads,6,
"good on the most part. occasionally they cancel my cab when i've been waiting 15 minutes which is annoying, however 95% of the time, good service",26,
good. the driver was courteous and sober.,7,
"other than some limited eta glitches the app runs very well ,it seems to be more accurate recently",18,
uber availability is good in this app,7,
"its good for getting around when you dont have another way to do so. sometimes the prices are reasonable, other times the prices are ridiculously high due to surging",29,
shold be in ranchi (jharkhand) also,6,
today 18 october 2020 my driver who was great but the app showed he was in same spot for 30 mins.update your god damn gps system!,26,
overall great. some views obscure tiny map when u need to know where to meet driver,16,
"top 5 most used app during normal times, functional, adding a stop and changing destinations needs a little work but is getting better. drivers seem to be doing a nice job during the pandemic but it is up to each individual to clean and wipe their cars and i have seen some do it and others not",57,
"good, works well for me",5,
"how to solve this problem, i am unable to call any driver from uber mobile app after booking a cab. whenever i try to call a driver, nothing happens, i have tried multiple times but no luck. recently i hv updated the app but still facing the same problem.",49,
"driver location lags badly, otherwise the app works good",9,
convinient and very trusted app,5,
bike riders ask for extra fare in most of the rides,11,
uber is an amazing transport tation,6,
"i trying to add my new card but it won't let me , really loves it app i haven't any problems , it just i have close my account with paypal, so i trying to add another card but doesn't work. can you tell me how to do it, so if a need to take uber further time i want have a problem",63,
driver cancel trips arrange fine for cancellation of trip,9,
"great app, very useful. just one problem though, i'm not able to buy a ride pass. how can i make it work?",22,
don't need it. works well.,5,
really need improvement in ui,5,
today person came on time. so that was encouraging.,9,
service is good but app works very slow,8,
its a good app but sometimes the drivers cancel your ride and uber still charges you. so not that cool,20,
liked the app but there is an issue with payments via indian cards. the app only presents an opportunity to pay for the previous ride when you book the next ride. previously there was an option to pay immediately after the ride ended. that was much better because now instead the booking flow gets interrupted on every occasion to pay the previous due.,63,
always there. sometimes can be a little creepy even for me and i'm a man,15,
the easiast way to transport,5,
"eu nao estou conseguindo pedir o uber do meu celular, esta dando erro mas nao explica qual o erro 😧",20,
always a good experience wherever i travel to.drivers are courteous and mannerable,12,
uber drivers are usually friendly and drive safe.,8,
navigation problem. uber always shows wrong location which is not expected.,11,
overall experience is awesome but i can't find option to add google pay. please fix this asap.,17,
good app most of the time. the message driver functionality sometimes does not work until app restart. also the maps could use an update. some areas are outdated,28,
"i like the way you provide such a wonderful transport process. but today i received a text message from uber that they provide a coupon to get 75% off upto rs. 75/ ride. when i put that coupon on the app, it shows that coupon is not valid. what is this.?",51,
all ia gud. but one feature u hav to add in this app that is credit balance like careem. many timesi hav to pay more because of non availability of change. pls think about this,35,
if any of you are listening to this in the future i want to remind you that you want to sell all your lyft stock soon. not only is the app more polished than the other companies it actually works quite well and to boot my very first experience was an amazing one. time will tell whether they have real customer service or they are just the same with absolutely a horrible track record for safety for their drivers and for their customers. i'll be doing a detailed review on lyft and uber soon,94,
the new update is not good the app is lacking.,10,
on the whole it's best service,6,
"app sometimes freezes, which makes pickup eta difficult to keep track. have to close and reopen app to keep track of driver's whereabouts and arrival.",25,
"i like uber because they have given me % discount on my trips. i don't like it takes forever for a $5.00 refund as a credit ,from the driver cancelling my trip.",32,
its the best but during excessive demand it became very expensive (some times),13,
"there's room for improvement,, especially in maps service,,",8,
"why is the 'change payment mode' option enabled even after the ride starts, when all it would eventually show is ""payment mode cannot be changed after the ride has started"".?",30,
it's make our rides easy,5,
good. but sometimes slow processing,5,
مش عارفه احوله عربي واستخدامه صعب ياريت افاده,8,
the best transport app ever made. the rates are just overpriced.,11,
it has been a pleasant experience uptill now.hope it stays the same.,12,
it's been wonderful using this app. the only issue is the driver picking up rides and one still needing to call to confirm if they are coming or not. most rejecting rides after picking up!,35,
"very useful one,especially new immigrants.",5,
never had a serious problem.,5,
refusal by drivers for booked rides needs to be addressed since it is causing time loss for customers,18,
this app should allow user to sign in existing account on different mobile with same existing email. currently it doesn't allow to enter existing email on any other mobile,29,
it's my source of transportation,5,
it does not find my location in many instances,9,
recently i m facing so much problem with this app,10,
this aap is very cool & shi is serviec good,10,
intially too good. now it has become the worst app with no user friendly interaction. asked for help several times over email but no proper response. no call back. no customer care number. worst.,34,
not a fan of surge fairs but other wise a good service.,12,
"cheaper and quicker to arrive than local taxis. most drivers are friendly and helpful. app can sometimes point drivers through restricted roads: i have to warn drivers not from the area to avoid a local bus only road. lots of helpful features i've yet to use, but glad to have as an option such as fare splitting or location sharing.",60,
a user could've direct a rider the most suitable path on the map,13,
so fast and my driver was well behaved and super kind.thanks to him,13,
"excellent driver, on time, very pleasant trip.",7,
"overall experience is good always, need to fix lower rates for trips.",12,
keep having to uninstall and install to use service,9,
"uber is great and efficient. it's more like having your own ride, just with a chauffeur.",16,
quite helpful. but now a days drivers cancel the trip very often and don't turn on ac till requested and some times insisted.,23,
very good so far 😃😊😃,5,
google map needs to be updated.,6,
several times it's ling waiting n so auto cancellation of trips creating issues at the time of urgencies uber must address that asap.,23,
good and cheap riding app,5,
"i booked uber for my journey, which cancelled by the driver due to traffic he unable to reach me, my plan was distrubbed because of cancillation, but cancellation cost charged to me. which is not fair .",37,
"i would like to request some enhancement: - allow to rate the driver that cancelled the service. in dominican republic, drivers use to ask our destination as soon as they accept the ride. if they don't like your destination or if the route is too long for the payment, they cancel the service. this is discrimination and a waste of time for the customer that has to find another driver.",70,
"my experience with uber is pretty good.it is secure and the drivers are decent. however, the wait time is usually too long as there aren't enough drivers.",27,
good to use but has limitations. cannot seem to change to a dark mode in android version.,17,
"still better, i have no issue.",6,
cross platform sharing ride info does not work. can not share from android to iphone.,15,
the service is good at times. but i dont understand why cancellation fee is levied if driver is good 20-25 minutes away completing another ride? atleast an option should be given to see if we are ok waiting for so much time. this does not seem fair.,47,
it's good thing to use it when you haven't car and no real friends to give you them cars. there is small problems you too high about prices. i hope you fix this.,33,
j'ai attendu un chauueur et après 10i.minutes sous le soleil on m'as signaler que pas possible et de choisir in autre,21,
sometimes cab drivers cancel trip on their own. they don't pickup calls,12,
very good. please don't deactivate my account. there has been a mistake.,12,
"customer care service is very bad, their is no contact options at all. just by help option you can choose your problem. and where many options is not at all.",30,
a grear app but im facing an issue that i tried to book a long trip ride and i am not able to get my 50% off on that ridw hoqever i do have my promo for next 9 rides how do i report this as there is no option in help,52,
plz aap extra charge lene pr complain ka option rakhe driver ne extra charge liye hm se,17,
im new to uber.good apps.and then why suddenly my phone number accounts got disable by uber.,16,
"gentle behaviour, well communicated , fare price",7,
pl share passengers in uber pool going in one way without roaming them too much inside,16,
it is best and better than ola cab 👍😊,9,
some drivers ask for destination that needs to be stopped. else good app. discount and promotions should be more.,19,
please add a feature to select sim card 1 and 2 while calling the number. my uber registered number is in slot 2 and your app does not give option to select that number while calling.so it becomes really hard sometimes to contact the driver.,45,
i like uber. price is our affrodable price. i like it.,11,
fare r bit high.but some time it is too much. if driver canceled we have to pay this is not fair max time cancellation charges r noy wave off,29,
their have many problem but also best service,8,
it's excellent i loved it thank you uber,8,
"it does the job as it should be, in a nice way!",12,
i support my family members with the help of uber,10,
it's good bt it is only.for 1 man or woman,10,
easy to use and much more accurate,7,
good and comfortable drive also save for us.,8,
best ride for dhaka city.,5,
friendly person thanks for your support,6,
a very good conversationalist! good driving.,6,
"great app, a real game changer",6,
it's excellent service for us,5,
ek numbar ka app hai bahi,6,
greate service for the times when you need to go somewhere and don't want to drive.,16,
"good, better, best 👍 service",5,
on time and drvier very respectful,6,
excellent app but. why does it update every other week?,10,
its very good uber ride price also reasonalbe,8,
this is a good apps for creaticical conditions.,8,
it is easy and convenient.,5,
very good app easy to use,6,
overall excellent but not sure i like the variable fare by the minute,13,
it made it easier and safer than ever,8,
very glad that there are no vehicles in my area,10,
please cancel the ride cancellation fee,6,
"good driver, i'm satisfied with his attitude. i have a good journey.",12,
driver was very nice and on time.👍🙏,7,
pickup correct location safe to reach tha point. best service,10,
best app for ride any where,6,
driver is really fast and very humble in talking.,9,
it's been great no problems 😉,6,
what a ride superb !,5,
a jovial man i love him,6,
it's a good app simple and simplify safari,8,
last update this week isn't behaving good. delays in each action,11,
very easy to use. always have had friendly drivers.,9,
"easy , simple & comfortable",5,
super app and very good condition,6,
"it's great. easy to use and get where you need to be. often the drivers assist you far beyond what you would expect. in today's traffic, i don't take their service for granted.",33,
it's a very good app just 15 minutes to wait,10,
"great ride 👌, polite and friendly 👍.",7,
"punctual, well manner, smooth and save driving.",7,
lessen the time of waiting,5,
he was very pleasant and got me to church on time.,11,
"very happy with the service, i find it to be prompt and reliable!",13,
great app! get picked up within 5 mins no matter where i am,13,
on most occassions excellent service,5,
i enjoy using this app. great app,7,
driver was super friendly and i recommend latoya i gonzales as your uber driver,14,
i am very comfortable to uber's application.,7,
driver's gentle behavior. god bless him,6,
"i have almost w/out exception, had a++ service with each ride . if there has been an issue , i've only had to contact uber once & the issue is immediately settled . super happy with this app & uber service period !",43,
the driver was very nice and very friendly.,8,
so great to have a ride minutes away.,8,
super quick for pick up and drop off very efficient and friendly service. very happy and will use again 😊,20,
i have enjoyed my experience thoroughly thus far. not a bad thing to say. never given a driver less than 5 stars.👍,22,
it's been amazing even though i dont get a lot of promo but still it's amazing. great job guys,19,
while my drug dealers wont give me credit uber does when im broke,13,
overall great. good cars and decent drivers,7,
"i enjoyed uber service, love it!",6,
wellington was an excellent driver and really professional.,8,
"quick, clean, courteous and friendly.",5,
love uber . wait from them more &more,8,
"both times i have used uber, they are fast, in a clean vehicle, friendly and good drivers.",17,
very fast service. well behaved bnde,6,
"very impressed, a driver usually responds within minutes and always have a good professional attitude. also very good value for money and the price is quoted upfront. thumbs up from me.",31,
easy smooth access whenever and where you need it most .,11,
less prices comfort and great experience,6,
"augustine drove me and my companion from dallas airport to whataburger then to our hotel. that was kind of him. we got to the hotel and got out bags and went into the hotel. walked around for a while then went to check in. at my turn i noticed i didn’t have my wallet. nope no check in for me. we were able to get ahold of him thru the app and told him what had happened. he found my wallet, took a picture of it and let me know he was on a job headed across town and would be a while but would let me know when he got back in the area. yes he did exactly that and had the wallet in his front seat when he arrived back to give it to me. thank you again augustine. i’m very grateful for you time and trustworthyness.",149,
a very comfortable and fast coming ride. good for everyone one and easy to book. 👌👌👌👌👌👌👍👍👍👍😍😍😍😍😍😘😘😘,16,
fast easy ride. thank you!,5,
reasonable as compare to ola. dribers are caring .thanks ubae,10,
most reliable cab booking app,5,
"i im still rating mandla 5 star although i had a very bad experience with one of your drivers,know i no these guys fear for there lives and the one's of there families but we as the commuter cant say that becsuse we pay for services render to us and greatful and thankful we are for you guys to have brilliant idea that you had by starting this but when im making use of your app then it irritates the crab out me cuz i start sesrching at 7am to 7:50am just to get told that im not driving bellville",100,
uber is always great all over thr world,8,
i have had great drivers an horrible drivers but mostly great,11,
my best and faster experience in auto,7,
app is very easy to use,6,
super user friendly and works great.,6,
very useful app. i love it,6,
it is real good app,5,
it's really good aap i was so enjoyed my journey with uber driver.,13,
smooth journey with mr. kamlesh kumar. with safety,8,
easy way of getting transport,5,
the absolute best app. not sure if their drivers love it so much.,13,
a totally splendid traveling application with all safety measures and reminder to passengers.,13,
good application because many time in remote areas no transportation service available so if any any one facing health issues so that i'm using uber it's too much good and i'm recommend it everyone thanks uber,36,
much better then lyft too me more safe measure then lyft i love uber,14,
best cab booking app but please have auto rickshaws like ola,11,
i with chat easy good 👍 🌟 i love uber because have messages chat good i am deaf and i can't call,22,
"driver was very courteous, professional and friendly.",7,
cant schedule a ride without an error message coming up,10,
"on time, professional and the suv was very clean. would recommend him 100%",13,
works great to get around whatever city or destination you are in.,12,
quick and to the point,5,
driver was on time. good conversation.,6,
"great service and very pleasant, courteous, and respectful driver.",9,
iam satisfied with it.good app,5,
informed and organized driver who knows what to do,9,
amazing app and always on time love this app🤩🤩,9,
david was prompt and polite.,5,
more helpful at night time travel at cochin,8,
very kind patient reliable compassionate friendly professional,7,
very nice! car was neat and smell nice,8,
"very good, reliable ,cheap and quick service",7,
it works perfectly for me,5,
awesome drive. punctual. comfort. uber,5,
it's good for transport nd make easy,7,
nice app easy and affordable travel experience.,7,
"over the years, i think we can all admit that uber has improved their services. do you agree? hit like on this comment) i hope they will keep it up .",31,
loving my drivers so far,5,
"uber is the mcdonalds of ridesharing, its everywhere worldwide. most of the time it works well, but like anything sometimes it doesn't. uber at this stage is like windows 1.0, by 10.1, a few years from now, it will more or less work flawlessly. improvement in ai should do the trick, just talking to the app should resolve almost any issue.",61,
well made app that is informative and easy to use. not often found in most apps! recommend!,17,
peaceful & relaxing his car was clean and smelled fresh. he's was quiet the whole ride. i loved it. gave me time to think.,24,
one of the best app in india,7,
very accomodating and good conversationalist!,5,
love all the extra features that you don't get with a cab ride. meet the nicest people driving for uber.,20,
it's good and easy to use cheapest rate and behavior of driver is so cool,15,
easy to navigate n intuitive apps,6,
প্রথমবার ব্যবহার করলাম। ঝামেলা ছাড়াই৷ ড্রাইভার বেশ আন্তরিক ছিল।,9,
رحلة مريحة مع سائق محترم وسيارتة جميلة,7,
"clean,smells great and extremely awesome drivers always!",7,
good but there are so many problem in there service,10,
sometime few driver refuse to pic pasenger that is not professionalism. they shoud taken action.,15,
brilliant app i cannot live without,6,
"on time, and nice guy!",5,
got us to the hotel quickly.,6,
"the ride was excellent, person was very polite and quick. once accepted the ride reached quickly to pick up.",19,
kristopher was a very pleasant driver.,6,
please try to reduce cost for daily booking costumer s iam booking but your giving offers for through debit card holder s but iam giving cash what about me,29,
pay the employees more. they're worth it.,7,
so far i am very happy with the service i have been able to have very nice people as drivers.,20,
"very convenient, very short wait time",6,
on time. pleasant ride and conversation.,6,
i love having uber available for whenever i need a ride.,11,
"i've done three rides in the last week, and i was happy with it.",14,
"first trip, simple and fast to book, no fuss work over when the taxi would arrive & everything went like clockwork. thanks 👌🏾",23,
"every time i've used uber they have been on time, courteous and extremely helpful! i would refer anyone that i loved or cared about or just anyone to use this app to get around! this is an extremely efficient and effective way to get around- not to mention pleasant thank you so much uber!",54,
"nice app, thanks to development awesome app.",7,
"wonderful app, uber works so quickly and efficiently.",8,
good service at reasonable price,5,
nic is a great guy❤️,5,
good the driver was friendly,5,
its easy to travels in big city's,7,
"comparing with ola, here i feel less fare",8,
i forgot my password and it can't login please help,10,
"every thing is ok but some times few driver's are accepting trip and it is not matching with time what showing in app , some times expected time showing 10 mins driver will come after 30mins in emergency time's it's really uncomfortable",42,
بہترین سروس مزید کوشش نئے آئیڈیاز کے ساتھ,8,
"excellent driver, nice car, no wait time and very pleasant driver",11,
very polite and helpful driver,5,
i will let you know when i take advantage of this service.,12,
"every driver i've had so far has been very kind of a nice chatty conversation. they're always on time, sometimes a little bit early but can't complain about that right?",30,
hu aa application thi bovajj khushhh chu kyay pan bahar javanu hoy tarat jjj 10 minit ma gadi avi jay che ne sara's suvidha ape che atle i will happy,30,
best ever n budget friendly.,5,
the driver very nice good in directions communication excellent friendly and safety excellent,13,
he is very good website,5,
"they are fast , like the real time maps , have not waited more then 20 min for one to show up ( that may vary because i use them when it's not many folks going anywhere ) , they all drive right ( follow the law ) as well .",51,
i almost can't live without it.,6,
"friendly driver, very clean car.",5,
best one and quick response,5,
so far all i had for the past 3 or so years was nothing but good service fast and efficient but on occasion had to wait longer on rides due to cancelation on the other party but all in all 5/5,41,
"it's great but im having an issue, i am trying to re-enter my master card and it won't except it. thats the main card i use, there is funds to use it but its not letting me do it.",39,
they take care of their passageners.,6,
uber is done travel easy,5,
i enjoyed my ride.it was very comfortable & helpful.,9,
i've always had good service,5,
it's really gud to ride,5,
nice app. in bangalore with very less cost we are using car,12,
its very help full to travelling,6,
5 star but would have been even better if they would show you your uber credits after a cancel,19,
i appreciate them getting to 34design barber shop 🌐 global computers business to turn the angels my higher power sends to me to turn them in to celebrities. on time thank you #uber,33,
so helpful in our daily lives.not too many words to express,11,
works most of the time .,6,
very nice and professional driver,5,
love the hospitality & safety & friendly,7,
"my transportation make it easy by uber, thank you.",9,
verry usefull apps for travellers,5,
"julian was a great driver, quick and knowledgeable about traffic in miami.",12,
my app isnt working im trying to a ride but cant,11,
sabaka malik ek hai .,5,
this app is awesome but the behavior of drivers are very poor they need to teach them some manners that how to talk with the client my experience with the driver's was pathetic,33,
fantastic service by all your drivers. thanks uber!,8,
thanks alot to uber app,5,
he was an excellent driver and very pleasant,8,
simply wonderful only glitch let the real time for waiting be reflected,12,
this time the driver was very professional.,7,
love uber it's always reliable when i need it.,9,
"comfortable and safe,cab drivers are very decent.",7,
tell us what you're looking,5,
what a beautiful rides 🤗😍,5,
"good, the driver is calm and respectful.",7,
i need to switch cities to drive in how do i do this,13,
easy and convinent to use,5,
very nice but service slow,5,
"it's can tell.'s your where's at what's place into city's of south austin texas because's of my'my real's relationship with real's sexy'ss girlfriend ell,❤",24,
always good. drivers have been prompt and professional,8,
i love uber servis baik,5,
great thanks! good driving and cheaper than taxi!,8,
why did you leave the philippines? you are so much better than grab. why oh why? please come back. 😭😭👋,20,
app is good but most of the times drivers cancel ride after asking the destination.,15,
uber charges are less compare to ola. also i feel safe when my family is travelling along with uber.,19,
i love the loyalty 😍,5,
"i need uber ride to pickup my granddaughter abigail kamara from lowell general hospital to 197 cumberland road lowell, ma",20,
very comfortable service. so nice,5,
every time i use this service i'm happy with the driver's the service and cost for what it's worth best ride app out there.,24,
usually driver don't take pickup they tell its to much long distance and said cencel the trip. uber charge me every time cencellation fee. improve your service. so bed service. uber need to improve. 😔😔😔,35,
this is my first experience catching uber and it was awesome.,11,
i was a great trip,5,
احسن ابليكيشا اتعمله معاه والكابتن بتعهم احسن معامله,8,
but my mobile restore after not open any account,9,
a solution to a major problem. it's just right.,9,
useful app trustworty and reliable drivers.,6,
the best uber person i even met,7,
amazing mi first trip i do for my self always i scare to the new technology and is amazing thanks sunny was my first driver,25,
uber app is a wonderful nd fantastic for me,9,
excellent. on time. polite. good car,6,
uber the best company in the world,7,
nice app but if any can cancel booking after 1-2 mins than why he/she will pay 40 rs.this feature is very very disappointed to our.plz remove this time of nusence😞,30,
it never disappoints at all 🙂,6,
i absolutely adore the driver ray she's fantastic,8,
"1st time and my driver was excellent, very clean car and very good to talk with",16,
always on point and on time 🙏,7,
first timer. car was here within 2 minutes. very kind and professional. clean car with hand sanitizer available in seat back pocket.,22,
all drivers were on time andfriendly,6,
very happy with the service.,5,
what if we don't have money and we booked for some distance and shall pay next tym?,17,
my 6 kg 7 oh 7 ki in my u my kg tm my yn mmm m6 my 6h kg,20,
easy access n time saver service.,6,
"prompt and decent, gentlemanly behaviour from driver.",7,
it is very useful app to journey,7,
sometimes drivers missued our bookings by starting the trip before reaching us,12,
this app is so good and nic to go anywhere nic app,12,
use full app. very lowest price pick up the place,10,
i am being charged for a ride that was asked to cancel by the driver and the second ride i booked was actually to cost 39rs but after reaching the destination it showed a toal of 77rs and know i am not able to use the app because of same problem.,51,
it's is very well through with this app to journey any we're,12,
the taxi came to my residential home quickly. i appreciated. thank,11,
both the driver i had were friendly and efficient.,9,
i was very happy to see such promt service and nice man,12,
i can't able to login in uber.,7,
this app is the best when caming from making transportation best. .i dont even wait super fast,17,
very good experiance with uber. thanks a lot to uber india team. love you so much,16,
"smooth ride, friendly and courteous driver.",6,
easy to use app. love that it allows you to track the directions to avoid prolonged trips.,17,
nyc app. nyc service. loved it.! 💖,7,
a bit pricey but the convenience is amazing.,8,
was a very very nice driver and drove very well,10,
great job just need to tune down the prices a little.,11,
thank to uber.very economical rate and safe ride,8,
best service in nagpur citi auto ki lut se bacha liya uber ne door to door service bhi mili jo auto vale nahi dete bohot badiya uber thanks.👍👍👍,28,
fire 🔥🔥🔥! uber is like having wifi lol. i need it and as plus it's everywhere wifi lol. more fire 🔥🔥🔥.,21,
this app is excellent 😍😍😍,5,
using around the world.and everything working great!👍,7,
i am using this app since long i have only a map updation issue sometimes.,15,
very friendly driver nice an clean car,7,
very good aap and easily accessible,6,
"in time service with good hospitality and respectful answer. caring women, children and old thank you",16,
"signed up for uber one and couldn't find a way to cancel before being charged, von in customer service got it cancelled for me and refunded the charge! they should get a raise for sure!",35,
very nice personality. good driver.,5,
great driver. prompt service. thx uber!,6,
the quickest way of getting a taxi,7,
amazing service tru life save wen the weed shop is about to close and u have no ride,18,
i use uber everyday that i work very reliable,9,
"ramone was great, very punctual and we enjoyed a nice conversation on the trip to the airport! thank you!",19,
love uber! drivers very friendly & always on time & best no long waiting time! love ya uber & drivers!🤗🌹🦋,20,
"once the driver intentionally delayed arrival because he wasn't interested in my destination, after 30 minutes i had to cancel the trip and paid charges, weird",26,
"have always had great drivers. all very polite, clean cars, and the best part great conversations",16,
nothing much i can say,5,
nice app really really useful,5,
it is showing rider is not moving so i cancelled for that it charged me 15rupees,16,
very good service and cheaper than others cab services.,9,
very comfortable company. and very good service,7,
easy hasslefree and fast available,5,
driver was very polite and professional. enjoyed the trip,9,
"always a good experience cars are clean,drivers polite don't have to wait long",13,
great way to get around for reasonable prices. very fast response times! i use the app daily. thanks for your services!,21,
"it's very good but i disagree with the cancellation fees you people are charging. it's a big fee, when you are not using the facility.",25,
soooo much easier then driving!,5,
"matthew was at my initial destination within 5 minutes . he was friendly , and courteous on our trip .",20,
"good service, really i love it",6,
awesome app better than a cab but mask sucks,9,
ride was on time. driver very friendly and polite. helped us with our bags as well.,16,
good app but sometimes it becomes very slow when i click on locations.,13,
fast pick up i very pleased,6,
"great driver, very polite and respectful",6,
lov lov lov my uber,5,
thanks for giving this application,5,
smooth pick-up.courteous driver.timely drop-off ! pleasant experience all around.,9,
its very good service. but when i want a long distance destination. mostly every driver refuse to go. otherwise awesome service. 👍👍,22,
on time .very helpful drivers excellent service thanks,8,
this is better than rapido and ola apps 👍,9,
is good transport to use.,5,
uber helps me get to & from work,8,
"its ok need to bring back the $5.00 ride once a month,permanently",12,
excellent driver and very welcoming to this new uber customer,10,
i was experienced to uber is very good an satisfactional,10,
the cheapest rides ever in my living location. and really satisfied with this app .,15,
thank you for allowing me to spend time with my family,11,
awesome but should give more discounts like earlier,8,
this app is wonderful i never ever seen app like this,11,
add app payment for payment eg google pay paytm,9,
the encryption of driver identify consuming time,7,
it's is an cool taxi,5,
convenient and fast. but is there a way to book an uber ride in advance?,15,
easy and best driver and clean car. thank you.,9,
rides are available in my area and no more that 10 to 15 minutes away. reasonable pricing. pleasant drivers,19,
"i can't use this app now,,showing update mobile number.what to do?",11,
"wonderful! our drivers was super nice , car was very clean! we were impressed!",14,
so cool and i know im safe by riding on this uber .,13,
i very like it nice app,6,
drivers in coimbatore charge 40/- extra especially auto drivers.bad experience.,10,
for my 1st experience it was great i felt safe,10,
so far the rides & drivers have been great. it's nice to know i have a reservation that i can trust.,21,
that it help us ;😎,5,
great! friendly! easy to use.,5,
"i never used uber ,today i sued the service and had a positive experience and will continue to use this service when i need. keep up the good work 👍",30,
it is an amazing app for our day to day life. and let doesn't charges much also. simply wow.,19,
we have used uber 4 times and every time the driver. was friendly and they were always there when they said they would arrive.,24,
interesting especially the dispatch rider,5,
the best ride ever. thank you an i felt safe!,10,
good service can this help nis,6,
"uber is great! i really love the way it works, better than any other cab services, the rates are more than reasonable. lots of love to uber❤",27,
"texts at every stage so we knew where the driver was. easy to use app. didn't accept cash although i wanted to pay via cash.driver on time, kept us informed and got to airport quickly. first time user, but will use again.",42,
the ride was one of the best! ricardo is a really good person and very easy to talk with! hopefully all uber drivers are like ricardo!,26,
good app but problem in auto uber only,8,
good experience i'm happy 😊,5,
slogan tell us all the things life comfortable now when you came,12,
"great guy, real respectful, helpful and professional",7,
this is an awesome app in the chennai for the cab.,11,
interesting and safe driver. clean and comfortable ride. ibrahim is the best!,12,
uber is very easy to use,6,
very good app easy to use also very convenient,9,
this app is incredible. this service is tremendous helpful.,9,
"good app, specially very useful in rainy season",8,
best app low cost comfortable cars professional drivers,8,
exceptional service and prices driver's are courteous and doing their part in this pandemic,14,
uber is the best safe ride to go home or anywhere. i love it!,14,
"our driver is really good person,even my kids said so.keep it up .is good to be good.",17,
it my new job and i love it,8,
i cannot avail my uber voucher as the voucher option is not shown in d payments section of app,19,
so far so good . i've requested 2 or 3 rides now through the app and have not had a problem . all my drivers have been very nice friendly and efficient. the only thing i have not done yet is request a ride for me and my husband also using his mobility scooter. still not sure how to do that. but now there is also an uber phone number i can call so when i have to do this i'll probably have to talk to them first to find out how to order a car that can hold his,100,
hi i'm driver of uber,5,
"excellent services, kindly just keep the bike services all day times please, especially from baner to dhayari dsk, or vadagoaon sheri to dhayari. or else bike service in the night time as well. thank you so much team uber. lovely services all the time. 101% top",46,
is a good fever for people,6,
the best. great conversation also.,5,
"johnny was polite, professional and sincere about providing excellent service.",10,
"economic , fast, courteous, consistent for many years. better customer service. nice interactions. helpful even for late night and early morning journeys. nice to have uber nowadays.",27,
introduceti codul tpdu2ue pentru a beneficia de o cursa gratuita!,10,
very convenient and comfortable to use,6,
i filling joy for this app,6,
a great invention of our times.,6,
price less compare to other,5,
this app is great. no cash needed. i use it all the time. cheaper car service. the only thing i don't like the app doesn't tell me the colour of the car that's picking me up.,36,
low price is goooodddd that why i love it,9,
at nites it seems harder because around 3 in the morning they pick and choose and you will have a hard day geting one. sometimes you better off buying a car and not dealing with the headaches .,38,
"excellent timing. safe, fast, and friendly!",6,
very friendly and genuine driver,5,
excellent ride. driver was nice.,5,
there is no long wait time and the uber drivers are always on time.,14,
not sure why but usually ube is here with in 7 mins tonight it really said 40 min!,18,
its too helpful and easy for me.,7,
thesse drivers are very good and useful.thank you mr.shankar mohammed you are beloved persone,14,
its always worked exactly as it should.,7,
new thinking to help the people,6,
"fast, effective, reliable, will use again",6,
mannn whoever created this god bless you ❤️,8,
"makes for an easy and quick ride. great service, beats taxis ride and equipment.",14,
great experience so far on every ride,7,
super fast pickup i'm very impressed,6,
it's a great app and good way for transportation,9,
very knowledgeable. informed us of things we didnt know. made the drive worthwhile.,13,
very friendly nice too talk too,6,
"watch out, here i come",5,
i have had great experience with uber,7,
prompt and courteous people some drivers drive a little aggressive never had a bad ride,15,
very good n wonderful app i jst love it to use kidhar bhi jao uber udhar aa he jata h wooooooo thank u uber,24,
easy. get the comfort ride.,5,
i am haapy use this trawelling the arrive points,9,
better in every way i love how accurate their location tracking is,12,
"fast response nd real nd legit trust worthy ,love uber for life dat wat i wil b using ooo🥰🥰",19,
"no more dependency upon local cabs.with uber, travelling has become hassle free and cheap😉",14,
best sike this is the wrong sentence,7,
"very good ride & driver is nice guy, full marks to uber👍",12,
"my driver is the best, i enjoyed my ride he is a patient person, despite the traffic he didn't increase the ride",22,
the driver was very nice and polite,7,
comfortable ride with a very professional driver,7,
very convenient. this is the best that has ever happened to the world.,13,
pocket friendly polite drivers takes complaint seriously,7,
much improved and ju a y about perfect,8,
when its cold outside and i have to go school the next day. right on time,16,
"james at dfw was fabulous, got me to the ritz-carlton as fast as he could safely!",16,
such a nice and corteous driver! two thumbs up!,9,
best app with cheaper rates,5,
absolutely loved our first uber drive!,6,
not bad still helps others but some drivers cheat for increasing their trips by telling wrong location is booked by you,21,
excellent service .but too high rates.,6,
app is great. uber here should exert more effort in checking the cars being registered to them. a lot of the cars are below minimum standards in terms of cleanliness and comfort.,32,
great to have this option,5,
uber is and will always b d best public transport eva uber is going places oh yeah,17,
they need to update their map,6,
exelente viaje me fue con miguel 100% recomendable :):):),9,
"app stopped working and would get stuck on blank page with ""around you"" at the top. tried deleting/reinstalling the app.",20,1.0
everything is running smoothly and no issues,7,5.0
i hate this app so much . so many issues and they won't let me delete my accounts.,18,1.0
"i liked this app. but it has not accepting any of my cards. which is weird because it worked before! and when i emailed about the issue, they said it doesnt accept the card i have. how are they going to accept it 4 days ago and not now? makes no sense!",52,1.0
account was hacked and lack of actual person to talk to for customer service is highly troubling. im format of resolution is orovided scrioted replies and not answering any questions. allows for upload of screenshots which they chiose to not view. the account information is not correct ansd why im providing screenshots. will delete app and only use lyft going forward. be aware with uber.too many orivacy cincerns for me now. *update - they deleted the second users email address that was linked,83,3.0
"today i.e. on 03 april, 2023 i travelled by uber taxi whose driver was mr. prakash. after getting down at virar i came to know that i forgot my mobile phone in the car. i dialled the number from another phone and prakash immediately responded that he has stopped his car. he requested me to come to his car's location and collect the phone. i collected the phone from prakash. thank you prakash and thank you uber for your business ethics and integrity.",83,5.0
"i've been using uber for many years,but never faced any serious issue untill recently in a trip which is paid but in the uber account it's showing unpaid. i have the payment receipt too for that trip. i've been trying to contact uber but unable to get in touch with a real person on the other side. the uber help is ai run and my issue does not match with the given option , what am i supposed to do? never expected this from uber. i will be waiting for response from uber.",93,1.0
every trip was nice.but my last ride was ridiculous. i choose the online payment method but driver ask me to give cash or some extra money otherwise i was not going.i m getting too late . so i gave hime cash 200. now app will continue show to clear due payment 😡😡😡why i paid double pls clear my issue otherwise i delete this app.very disappointed ☹️☹️,66,1.0
the app won't let me download it,7,1.0
login issue when am clicking on term and conditions colum they can put me back on first page where we can enter again mobile no. am frestrated with this waste of time,32,1.0
worst thing is no call support or anything has been provided in app. only stuck with some limited options which didn't help either. now whom i supposed to contact if rider refuses to pick me and to cancel the ride too. please provide customer support details atleast so one can deal with their problem.,54,2.0
"i am using the app for year, now driver booked the auto then show directly drop off time and i cannot track auto details and location. because of these i need to cancel the auto. ones i tried to not cancel the auto after few searches the app tries to find the driver but in starting of searching that time only driver accepted my request, i don't no what is the glitch happing. if there was permission to upload the screen shot then i upload the photos with proof.",89,4.0
unsatisfied with service and payment because i haven't traveled last trip but ppl may expect me to pay money thou i'm ready to pay but payment is not accepted i hate uber app plz i recommend you to not download this idiot app,43,1.0
app is not working. it crashed,6,1.0
error in booking ride every time.when contacted uber through com. they are unable to resolve my issue. pathetic customer care sevice,21,1.0
i hate this app. not working from 10 days and worst customer care service. no one is resolving. one of my uber account is disabled. and there unable to provide any reason and the other account. it says error processing your request. i tried to open another account. it is not even registring. the worst customer care service i have seen in my life is uber. 1 don't want to give even that 1 star to u. but it is the minimum. can't help😠😠😠,84,1.0
does not allow more than one stop to be added on huawei p20,13,2.0
unable to choose non-cash modes of payment .customer support is saying this is known issue and will be fixed but still it is not working for me,27,1.0
bad app needs more upgrade,5,1.0
"of late repeatedly i am experiencing awful experiences with uber. one of the earlier issue with driver reporting lack for fuel for completing the trip. he left me not even midway after wasting more than an hour of mine. in the end from the new location i had to pay higher amount for reaching my destination. this was a case of loss of money as well as waste of enough time for me. as if this was not enough, i ended up facing a new issue today with the driver requesting me to cancel the trip after waiting for about 10 mins since he would be required to pay toll to reach me. subsequently i had to cancel the trip and ended with monetary loss due to cancellation. as if this was not a bad experience already i booked a new cab moments after with a fare difference in excess of rs. 100/-. all these experiences are pointing out to me that probably uber is not the same anymore which it was from the time i have been using it. and the most amazing part is that. such a big service provider doesn't have a dedicated support system via email nor telephonic! definitely i would not be looking forward to use uber services again. thanking you till now. probably my last ride today.",223,1.0
took a while to download the update but noticed nothing new.,11,4.0
i'm trying to download the app. it's been 15min and still not downloading. i have four bar so no problem there. it's the stupid app. guess i'm calling a taxi. thank god taxi's are still around.,36,1.0
"the only problem with uber is the cancellation fee. sometimes the drivers just ignore my messages/calls after i tell them where i'm going. or telling me that's too far for them, but it's like after i've spent 10minutes waiting for them. so i had to cancel. and get charged. and after i submitted the report, i still got charged anyway. please fix the policy. thanks",65,3.0
i change my handset i ph to android now am unable to use uber. he is showing some error acess denied. kindly do something,24,1.0
this is the worst app i have ever seen. ola is much better than this. i have booked uber shuttle 2 times for morning 8.20am but after booking it showed as failed at 6 am. where should i go now. no customer care no help service.,46,1.0
fix uber driver app now!,5,1.0
i have made several attempts to ring you to no avail. your map system has been having issues for over a week now. it keeps picking the wrong routes for navigation kindly but urgently sort out,36,1.0
needs to introduce a wallet system or else the driver should have change on him at all times.,18,4.0
it doesnt even ewant to install on my tab have to redownload and waste data,15,1.0
"i would ride one time but money deducted 4 times through my debit card. i complained many times but still my issue has not been solved (i.e.,my money has still not been refunded). he always assures me that he will refund my money but never does please look into my issue and solve it as soon as possible very disappointed at such a disgusting service regards",66,2.0
"too high file size, pesky notifications, slow connecting, driver issues, high fares,",12,1.0
price overcharged so much just when the need is more. didnt expect such a price hike. stop taking advantage when there's issues with local transport.,25,1.0
"uber using my personal number to spam me with text messages, forcing to reply stop, that keeps happening few times a day. fed up with it and have to change my number. screw you uber.",35,1.0
"i have decided to stop using uber. i am living toronto and witnessing the price is increased higher and higher unreasonably. the distance from home to work is just around 4km and normally fluctuated between cad15 - 25 in the morning. but started in april, it changed between $35-51 per ride, extremely unacceptable for a short ride. bye bye uber, you fail now.",63,1.0
i live in johannesburg south africa and i must say that uber is great now. it used to be awful when i first started. i could not use cash payment for my trips. i had to delete my account and do a new one to use cash. the uber support was just not able to resolve my issue. i had sent screen prints and explanations showing the technical glitch that needed to be sorted but there was just nobody to help me. uber can improve the app by making it able to change payment after request from cash to card.,100,4.0
"the app always missing the side menu options, the menu is always blank",13,3.0
"very helpful, and satisfying. thank-you for such helpfulness. and thorough descriptions and examples for use and functionabilty, great team efforts, and support through functionability and smooth useage, and applications useability, and never endinging functioning techniques and samples and all the time keeping my personal choices and needs a top priority. god bless you all, could have never gotten the program set up for my personal choices and needs, all on my own, never this smoothly and easy.",77,4.0
reliable and quick service. only wish wish drivers would park in the driveway and stop waiting on the road blocking traffic and some drivers are really not good at it. only reason i won't give a 5. great overall though 👌,41,4.0
kindly change your method of resolving any issue. surge charges are increasing day by day.,15,1.0
"4 star for the service, but i hold one star bavk because of one simple thing. there is a bug in the system which needs to be fixed. i am asked to verify my email address but whenever i type that out, it shows that ""email already exists"", means i have to use another email. but my google account is connected with the uber, so how does my gmail remains unverified. please do take that into consideration.",77,4.0
uber used to be great but now they are horrendous. they are overpriced and charge ridiculous things to your credit card. i've made the switch to lyft and i am so happy! lyft customer service is excellent and way faster at responding. the drivers are far superior! i have no hidden fees! uber is so yesterday. maybe uber should stop ripping their customers off. bye bye rip off uber!,69,1.0
"i can't give review to those drivers, who cancel my trips after too much of wait, actually driver want to cancel trip by customer side. those who is not accepting digital money. cant rewiew those driver who is cancelling the trip by knowing drop location. these are the main issue metion these in your app. all waste option are there in help page.",63,1.0
i was linked my cc cards to pay for a trip. but issue is i can not pay the trip fare after complete a trip. its asked me to pay while try to create new trip which falling user experience and its too odd and its delay if want to quiz book. team need to add options on my trip section to pay outstanding.,64,2.0
the app itself is awesome lack of drivers not so much. not sure what needs to change but you need to do something quick because there is huge lack of drivers in our busy tourist town,36,1.0
i have using uber since long but till now there is not even a single trip where i did not face an issue to report but the help mechanism of this app is even more worst that you can never get your issue resolved. no call support is the worst thing this app has. m just done with this app. due to urgency i had to take this services always but now i'll just shift to other apps like ola. terrible experience.,82,1.0
"always i am getting error while i am booking the cab, the app is not good",16,2.0
the issues/problems with trips are always resolved quickly. thank you,10,5.0
"iv bn trying to download this uber app for a week now,nd wen the download is almost done,it just cuts,is dis app fake or wat",25,1.0
today was the 1st day i tried to use it uver in vancouver. it charged me $32 bucks. for a normal cab ride would of only $20. the app placed me 10min away. where i actually was. it orginally said it was $15 bucks. i will be deleting this app. if they dont fix it. warn everyone else. to not using this app. i phone the guy to find out why he hasnt got me. it took me over 20 min to resolve this problem. to get him to pick me up. ill have to use lyft,97,1.0
"it crashed sometimes and made me push cancel button unintentionally 😭 and also the fares getting higher right now. but, i have to admit, uber has the best service.",29,3.0
paytm balance is not reflecting in the application. please fix this and i will give 5 stars.,17,1.0
whats the point. there is no customer contact here! if u have an issue with the travel or the driver. u just cannot report. i reported on their app but got no call back. what if there was a serious emergency? thumbs down to uber,45,1.0
"worst app made in the history. seriously cant even login, always have issue with payment.",15,1.0
this is perhaps the worst experience i've ever had with a company. my account hasn't been functional for i don't know how long and i have never received a response in how to get this fixed. this company doesn't even have a contact number for when emailing doesn't get a response. i can't wait for the day that uber becomes obsolete. particularly because i would have used the food option a lot in my case. but with this experience i don't know that i'm ever going to to consider using them. can't wait for another company to beat them out of the food delivery service. and i can say with certainty that i'll be telling about my experience everywhere and on any site i can at this point. someone else needs to get ahead of uber in food delivery service and the like and bring back some quality customer service.,150,1.0
why cant i add stops?,5,5.0
easy to use. add stops. choices of ride. safety info. always serves me well.,14,5.0
ignore the comments below the app has never failed me,10,5.0
"worst experience ihv ever had.12:35 pm - 12:50pm scheduled a ride to bamunimaidan industrial estate with split fare.the driver had his damn mobile switched off!.after waiting till 1:05pm some absurd way my cab got changed to some other driver !with the arrival time shoiwing 4 mimutes, i gave him a call to get a reply that he's 30min away! well uber .like a fool i have tried again to get a personal ride ! now after waiting till 1:40pm, the driver cancels my ride and i have a deduction of rs 50 from my acoount! so what do you have to say about this huh?! ur service is poor, ur fare rates are absurd, u have no control over your cabbies.just stop this nonsense",124,5.0
"i was a loyal customer of uber for 4-5 years, that ends today. yesterday i used the uber app to request that my driver to made a stop before my destination. i asked him more than once if he had understood this and he said yes. he then still drove to the destination without making the stop and i was charged extra for him going completely the wrong way. i complained and uber will not give me a refund of any sort because this ""isnt in their policy"". support other firms that value customers.",94,1.0
nice app but takes time when installing it after downloading.,10,5.0
"latest update has some issue, it says update the app while it is already updated. reinstalled the app, cleared the catch bit still same problem.",25,1.0
ye uber aur uber ke driver chor hain bhai paytm se paise mat pay karna koi warna ye cash bhi le lete hain aur baad me aapke wallet m ghus ke paise bhi nikal lete hain pata nahi kya rule h inka par ye aapke paise aapko bina jaane nikal sakte hain they are cheater's uber is a froad company. so don't use uber please if anyone is using please stop using uber,73,1.0
your new app version is very slow i can't understand why the app was could not open after download the app,21,1.0
"so lately i’ve been experiencing complications with the uber app. for example i will request for two destinations, but for some reason when i am finalizing the destination it shows it instead rerouting to the last destination skipping the first. although this has happened several times i still was able to get dropped off to the first destination, and my guest was able to get drop off to the second destination. this was not the case tonight. instead i ended up being skipped and rerouted to the last destination. lucky enough might uber driver was kind enough to still take me home, but he literally had to cancel a request for a pick up. uber literally needs to fix this problem because now it has finally become clear that this can’t continue on becoming a problem unless they either run an update or check on their app as soon as possible. sorry, but uber gets only one star. but that uber driver, who’s name is amit, gets 10 stars for being understanding and kind.",174,1.0
"they said i wasn't wearing a mask. whoever shared that feedback is an absolute liar, i was definitely wearing a face mask, i wore it even before the ride starred and through out the whole ride. this is infuriating. please ask the driver for any evidence that i wasn't wearing the mask. how could you take action on a customer without any evidence. unbelievable. i request whoever reads this review, please investigate this issue. if you have any evidence, please send it to me. thanks and regards",87,1.0
i was forced to pay $5 for cancelling a ride because the uber driver drove past me and didn't even stop and wait. i was outside and the driver drove right down the street while i tried to go after him and communicate via the app then he turned the corner. terrible service and i demand a refund there is no reason i should be charged for a driver that doesn't know how to pick up the client before they drive off.,82,5.0
both this and lyft are suddenly unable to find me a ride when i need one the most. absolutely terrible. you get a good review when your app is fixed. and don't talk to me about covid either because this started this week. lyft got the same review. get your act together. edit 01/03/2021: and i'm late to work again because of these apps. i'm uninstalling them. maybe i'll give you guys a chance. in a year.,77,1.0
i have downloaded the app about three times and still there is no cash payment option except visa card why?,20,2.0
"in my uber app, auto option is unavailable. kindly resolve the issue",12,1.0
"i dont like that it takes your money before or if you even get a ride. also ""cancellation fee"" not well thought through. my driver stopped on the map for some time. i assumed it was a red traffic light. 10 minutes go past and he's still around the corner. i ring my driver to ask where he is, and i can hear the inside of a restaurant. he says ""1 minute"" and hangs up. i try to cancel but i'm the one that has to pay a fee if do? 8 minutes later (so 18 mins waiting in total) he cancels the trip.",104,1.0
worst app when we book a cab the ride will automatically got cancelled after that we book another the cancel charges also added more prize need to fix this issue worst experience ever seen,34,1.0
the uber app is so broken. it won't take any of my payment options and crashes.,16,1.0
"nice service.needs some discounts for intercity service.like nearest location of dhaka.as-tongi,college gate,kaliganj.etc",12,5.0
"uber experience is changing from bad to worse. the drivers should be oriented and strictly instructed that they cannot cancel rides, that too without informing the rider, according to whims and wishes. there needs to be a trust built up over time that people book uber when they have to go to office or when it's absolutely required. they ask the destination and can cancel because it's ""too far away"". why the hell do you require to book a ride if it's not far away? worse orientation and cs.",89,2.0
u guys charges extra money from customers due to some taxy drivers strike instead of counseling them to go back to work. you are taking the advantage of passengers in urgent needs. very sad. you know karma? it will hit you back. u will see one day.,47,4.0
worst ever experience. not able to add new payment method. app freezes everytime.,13,1.0
useless. many attempts to log in failed,7,1.0
good.but worst at emergency travels.the app always loads and stops suddenly. frustrating!,12,1.0
"awful horrible company, refuses to fix their own problems and has undertrained staff on the only actual phone number, they hung up on me twice, were rude and didnt care for my safety, at all. im going to lyft update: instead of helping they suspended my uber account and completely ignored anything i said after that, so if you have an issue, keep it to yourself.😕",66,1.0
very worst experience i have got in bangalore every uber driver especially auto driver robbing the customer.and uber didn't give any refund for your issue.i am using this application for last 4 years it was very good experience with uber but now in bangalore everything is opposite. must have to think customers service and customers money and time.,58,1.0
"much better pricing than lyft ($113 lyft, $36 uber, glitch?, other people at ride share area said sands thing) , driver was fantastic!",23,5.0
"junk app, doesn't allow me to fix my mistake and pay my outstanding balance.",14,1.0
"like others have said, uber has been going downhill recently, it is taking longer to confirm a ride in the last few months than i've ever known. i still have the app, but am more frequently using competitors who don't have this issue",43,3.0
"after i login and sended me the code, it gets blank. i couldn't order an uber because of this.",19,1.0
too much big file not able to download n mobile phone hang due to this app,16,1.0
"sometimes it works properly, sometimes it doesn't. no support for the issues, i wrote them 3 days in a row and no reply at all.",25,3.0
i like app and fecility. but there is an issue with otp pop up message. i got received otp once i swiped out no where can get otp. please provide option to resend otp to provide driver.,37,5.0
casey was very professional and needs more recognition thank u,10,5.0
hard to report errors. drivers exploit loop holes in their system impacting customers.,13,1.0
very poor service mai ny 12 jan ko uber ky through saman bajhwaya tha rider ny saman deliver nahi kai pura mai ny usi wqt uber help py text kia mujy reply aya wait we will resolve your issue aj 11 march ho gao hai mery say kisi ny koi contact nahi kia or ab help center waly reply b nahi dy rahy poor poor service,66,1.0
the uber app sucks half the time it's broken and it gives me false information,15,1.0
such irritation app for shuttle. it doesn't let you track the bus. keeps taking back to bus stop. i have to keep scrolling to see bus but again takes me back to stop,33,1.0
it wont allow me to upload my files right.,9,1.0
i have a very good experience from the app. the app work ahead to keep up with its customer satisfaction. the rides are comfortable. the pricing system is reasonable and transparent. the company also takes a good care of you and any issue whether at time of travel or later is addressed at the earliest.,55,5.0
this company is robbing people don't download they take your money and give you the run around,17,1.0
"very difficult to download ,needs so much verification. i m booking a taxi not property",15,1.0
in kolkata uber drivers are so unprofessional drivers having 4.7 or even more rating always cancel trip and they refuse for trip and uber charged us. requesting is not completing and crashes also it takes long time to load.,39,1.0
app not selecting location just loading.,6,1.0
the worst support system that i had ever come across. it's waste of time rising tickets. people don't understand the issue and what ever evidence screenshots we provide they say it's not valid and closes the ticket without resolving the issue .,42,1.0
very disappointed by the services.i was stuck in rain and 3-4 times drivers cancelled the ride.but when i was going to cancel they were going to charge some prices .it is injustice .,33,1.0
receipt pdf just will not print. please fix this. each time i try it prints a blank page.,18,1.0
always fear of about hearing of drivers but not experience till hence good behaviour drivers only issue that some rough driving show during travel and talking on cell phone while drive cab or auto otherwise is good behaviour,38,3.0
uber support can bring up your card details but not app errors. amazing. most useless support of a listed company i've ever experienced. this is why we can't have nice things.,31,1.0
whenever i try to book a ride it always shows an error that your ride can't be processed.,18,2.0
"how can uber be so easy to use to get a ride, but so terrible to use to get food delivered? i received a promotion in my email and clicked on it to open the app and order dinner. there was even a banner on screen as i searched for the restaurant, telling me the promotion would be applied at checkout. found a restaurant, ordered, then saw a banner from my credit card company for a pending charge for the full amount. i hit the help button in the uber app to check what the issue was, and it said to wait for the order to be completed, and that the receipt would reflect the discount. it turns out this particular restaurant did not participate in the promotion, and once completed, nothing could be done about the charge. i contacted uber about this, and they tried repeatedly to pass the blame to the restaurant. the restaurant did their job perfectly- my complaint is about how opaque the process of applying a discount is in the app. it’s way easier to order from grubhub. save yourself the frustration and use their service instead. uber clearly doesn’t care about user experience or customer service.",202,1.0
charged additional fee for lost item i left with a driver. i thought the driver was an honest guy but he tipped himself $12. uber then charged me $15 for my lost item. i checked my email and uber charged me an additional $22.09. i spoke to customer service and they did nothing to reimburse or refund me. i've used uber for years and this is the first time i ever had an issue. it's unfortunate they are loosing customers with these overly high prices.,85,1.0
this update is really 3rd grade. i don't like your app graphic interface. it's to complicated. you're old ainterface is very good. past 3 year i use uber cabs service. but at this time your app update is really very very bad plz go back your previous version 3.139.5. this version interface is very good and easy to use. it's request to u please provide your previous application interface. i hope you understand your customer needs.,76,1.0
the new update is messed up! lost both personal and business accounts. i keep getting an error that i can't connect to the server.,24,1.0
"the app itself is decent enough. the services are quite all right. maps embedded in the app can be made a bit more friendly. they shouldn't be operating in a place where they can't provide their services to the absolute maximum of their potential. uber should be implementing solutions to fix ""no cabs available"" or cabs that are 20 mins away. there are plenty hoaxes running by drivers too",69,3.0
"uber, i have a problem regarding the cancellation fees that i had to pay. the driver cancel my request! then i have to pay rm5 ! i had already reported, then uber gave me rm5 credits but when i want to request for another ride, it stuck! pls fix this as soon as possible.",54,1.0
"random extra charges to my account like i was charged twice for the same trip, as a student this is very frustrating. i sent three complaints/refund requests for the extra charges and still haven't heard anything back from customer support. meanwhile, i had a different issue with uber eats, they responded after one request. still waiting for a response on my refund for a trip that i was charged twice for. not happy.",73,1.0
"dear uber, stop troubling me by hiding my drop location to your cab drivers before they accept trip request. try to maintain transparency with both the parties. let them decide whether to accept or pass my trip request.",38,1.0
i select the trip locations that's pickup and drop but the cab/auto driver doesn't get the drop location and the problem starts. the application has problem or the drivers have problem but uber are not trend to solve the issue. very problem customer support 🙄.,45,1.0
"pathetic!.i hired a trip for 68 rupees,but then the driver said ""your drop location isn't visible for me"".but it is visible in my device and it worked quite normal and he charged 100 rupees for us.fix the bugs please",39,1.0
"uber is asking me to update my phone number and when i enter the number, says already exists and can't be transfered to someone else. it exists because it's mine! i was using it! i signed out and can't signe in again. and there is no customer service number to call and solve the issue! editing the review: i emailed uber on the same day, and after about an hour they replied back, and solved my issue. but i missed my plan anyway! it would be nice to have a faster way to solve issues.",95,4.0
app getting to heavy day by day please fix it,10,1.0
"i loved the operation of this app. easy to use, no problems. until i tried to pay for my ride. the app recognized i had android pay (now google pay) but it won't pay my ride fare. fix it, uber, and my rating will increase. there's no problem with my card, i just suspect your app doesn't know how to use the new version of google pay.",67,2.0
"booked from zaitoon hotel and asked to stop at zaitoon, he said my drop is in ea mall so cross the road and come appointment mall, when i reached ea, he said now i have come apposite side, you again crosse the road and come at zaitoon, some how managed to cross and sat in your uber cab, but mid way cab broke down i had lot of hardships i request you to please give contract after checking properly , car and driver, expecting your response, thanks",87,1.0
wow! 4 updates later and you still haven't fixed the gift card issue.,13,1.0
app needs to be restored sometimes,6,4.0
"old cars and cars with technical issues on comfort trips, such as the first generation prius, etc., the same cars that come on regular trips",25,1.0
i have tried to contact your support team by mail several times. i am failed to understand why i am not able to login into my account. it seems that uber do not cares about there revenue. i am trying to login into my account from last year but each time it says my account is blocked. will you give me the justification why did you block my account? the government of india should ban this type of cab service in india.they really have very bad customer service and there is no any phone number exist where anyone can contact to get any help.only point of contact is email where they never respond. they are good for nothing. i am a happy ola user.,124,1.0
never had an issue. .always add the experience i would expect in foreign area. thank you,16,5.0
needs to work on his customer service.he didnt want to drive 300 feet to get me instead made me walk with all of my luggage to him.i was very upset.,30,1.0
"yet another problem. my card was charged twice. yesterday when the trip ended and today at 0556 hours. give me my money back or i will procede through legal means, tired of this issues with this platform",37,1.0
"it used work, not anymore. fares are higher and routes are inconveniently chosen. it doesn't work in são paulo, so it's useless for me",24,1.0
"i've used uber for years as a rider and have only had the best experiences. as i driver however, i'm having the most difficult time getting paid. uber keeps telling me that the money was deposited into an account, but i've sent them bank statements and photos to show that my bank account has a different number and i didnt receive the money. hopefully this issue will be resolved soon.",70,2.0
the simultaneous updating of the application is helpful and meets the needs of the customers.,15,5.0
"the driver always cancels the trip. they accept the trip and then cancels which is a waste of time for us specially during nights. how can it be safe for women? also when i gave 1star as rating for the application, the uber app shows server issue and asking us to rate again. very very bad experience. ola is much much better than uber. highly disappointed.",66,1.0
instructions for food delivery option (i.e connect/package) are not exact with the app experience. also my request failed a number of times with no explaination. finally after 5 times it worked.,31,3.0
what the hell is this.why does it's price increase after every ride? i noticed it times.plz fix this problem.,19,4.0
"it's probably the fifth time i've downloaded app to find out the price of a journey only for it to not be possible, continuously come up with an error or be more expensive than the taxi quote. hopefully i won't be stupid enough to download a sixth time.",48,2.0
bzc my payment issue not clear,6,1.0
upar use karte hue mujhe kafi time ho gaya per meri har right panel jyada charge laga kar dete hain matlab jitna amount aata hai usse thoda jyada ho to make payment karna padta hai uber ride wale bhi ride cancel kar dete hai tu bhi mere ko recharge karna padta hai please aap is tissue ko meri theek kijiye har bar mere ko ride mein jyada paise dene padte ride wala cancel karta hai to uske paise bhi dene padte dusri light mein,84,1.0
"your app ia slow to update on vehicle tracking(nope, not an issue with my phone or gps) plus it misses out on functionality with reporting a reckless driver.",28,1.0
"there is no way to contact support team, some of the uber bike drivers are not updating the payment status even though payment is done through upi/cash, there is no way to give complaint on this issue.",37,1.0
"first, there is no way to contact uber for immediate assistance. apparently the drivers don’t have constant communication with this company either. i had 3 stops to make, which was able to make a request for. the driver arrived on time, but was rude before i even got in the car plus was a crazy driver and he almost crashed into parked cars trying to pull over and arguing with me. long story short, the app only showed him 2 destinations and when i realized it and let him know he was even more rude and told me to change my destination in the app and that he was following my request. while trying to explain to him, he argued back, kept driving crazy. i cancelled my ride and ended up walking 30 minutes to my house. i still cannot find a contact number to get a refund for my cancellation fee or rate his service.",156,1.0
error messages quite literally everytime i request a ride - so intensely buggy and unreliable!,15,1.0
"good service, but poor implementation for a country like india, where drivers will play rogue, cancel for no reason and be rude to the extent of harassment. i have had more than a few instances of drivers not showing up, using expletives, and even trying to cheat you by falsifying trips. despite feedback raised with uber, i can't see the situation improving. the company needs to understand that both drivers and riders are their customers.",75,2.0
its so irritating. i was in a hurry to go office but i was not able to book a cab . showing error again and again . disgusting.,28,1.0
"rating 1 star due to my last ride, as he had changed the root from toal bridge as showing his car black listed and then had taken 20 minutes stopage at gas filling station. after completing my last ride, driver charged me extra fare. i warn him for all, that i will complaint in uber, he repplies me that ubsr can not do anything. he replyied me rase complain where i can! that was shocking for me. i am complaint this online. and waiting for that ! can realy uber not do anything agained him.",95,1.0
i had worst experience about this app. most of the time drive cancles the trip. if we have to reach on time or want to catch a train or flight than its not helpfull for uhhh. also there is no options for complaints about our issues. there is also no replies or support from uber customer care. i dont suggest this app to anyone. very disaapointing frequent cancellation in our urgency.,71,1.0
whenever i am opening uber food message showing that oops something went wrong. unknown error.,15,2.0
"in general works fine, although there are quite often glitches. there is no option to mention for how many people (and possibly what kind of luggage) the reservation would be.",30,3.0
you all really need to fix the gps routing. it's not like you all dont have money.,17,4.0
ride issues. have been waiting for the uber driver for more than 20 mins i canceled and they still charged me a fee. i ordered another one and same thing waited an hour for a ride 2 cancellation fees. this happens at least a couple times a month definitely happier with lyft,52,1.0
"app is very good, but the biggest problem is login issue. i can't login my account again, the app keeps closing down continuously. and sometimes it says that your account is disabled.",32,4.0
"it's not cool to spy on your users. ios is having the spying removed, but not android? and then you guys spied on lyft customers and drivers too. for shame. will never use/download again and i will be letting my friends and family know how bad you guys are.",49,1.0
trouble with loading rates and giving out incorrect pick up locations,11,1.0
great app. uber needs to upgrade the map to direct their drivers to the front of my building. your map currently directs drivers to the back of my building,29,4.0
"app doesn't reflect problems with drivers, that try to add a extra trip, for a 3 minute stop, on the way. some want to charge for a whole nother trip, and there's no way to complain, or phone number to call. another, are no pickups, because the driver cancels trips, no more than 1 minute away from destination, which you get another driver, do you have to pay a no pickup fee. what's up with extra stop? why do you confirm first? backwards! get voice ai, like everyone else! cancling trips too",92,2.0
"most drivers are professional and friendly all cars are safe and clean, the app is disappointing seeing that it takes the longest route that over charges you, my trip costs work to home r162, consumers should make additional stop forcing the app to use shorter route this charges me r114. saving me about r50 a trip , furthermore seeing that i am paying by card i can not get money back for an app error. with no other services available i've been using this service for several years.",88,1.0
"your all cabs drivers ask the destination if they don't want to go. they all don't come to pick. they even don't cancel the trip from their end. they transfer to each other. we are getting late, we have to cancel and then we have to bear the penalties. i have also born twice the penalties because of your stupid drivers. and uber don't have the facility to complaints this types of issues at a time. you should provide emergency numbers where we can report this incident on the spot.",90,1.0
"i ordered a ride. the driver was 5 minutes away. after 20 minutes waiting in a cold weather for the driver, i was watching the driver picking up and dropping off other passengers all the time and still away from my location. cancelling the ride charges me. if i downvote the driver, the application intentionally says there is an error and we can not store your rate. the bottom line is, the drivers matter to the application much more than the users. and, the driver's rates are not real.",89,1.0
"to whom it may concern saturday evening march 23 i was leaving 56 leonard st. at 7:50 i called for an uber they said to look for a white toyota camry i stood outside and waited the white toyota camry drove right bye a few seconds later i was notified of a five dollar cancellation i did not cancel that car it drove by and did not stop myself and the doorman at 56 leonard just kind a looked i called for a second car at 8:01 after waiting all that time i was notified that they were sending a black nissan ultima that would meet me at the north east corner i walked to the north east corner as i approached i so want to vehicles with flashing lights one was a honda accord the other the black ultima after waiting for the traffic light to change, i made my way to the black altimo as i approached the black altimo left i did try to whistle however i will assume he did not hear and drove off seconds later i received a nother five dollar cancellation fee at that point a cab pulled up i took the cab i was then summoned by uber that a third car would be coming and at that point i told them i do not need it as i jumped in a cab my card was charged $5.03 times that night and i would like that refunded as none of the above or any fault of mine please let me know what you can do with this matter. sincere thanks gail",269,1.0
"almost all features work great, and my experience with drivers has been good. my only concern is that lately i haven't been able to request an uberpet. the app just wont let me choose that option. i uninstalled and reinstalled the app, but it didn't fix the problem. i would like to see a solution to this since i travel often with my dog.",64,4.0
the app is great. but when i wanted to request a ride and got confirm. i can't see the pin anymore. please fix this asap uber. this happened few times already.,31,3.0
"drivers are always asking me to cancel my trip because of the short requested trip. end of the day i'm charged for the cancellation! uber needs to come up with a new system of not charging for the cancellation, consider letting the driver approve or disapprove the cancellation b4 charging extra",51,1.0
"uber is great service provider, sometimes issues happen but we trust you resolve and its not under control of you. i have a suggestion that the app should ask for the rating of co-rider also when traveling in pool. its a much needed feature.",44,5.0
"often doesn't work - just displays a white screen. there is also currently a glitch involving tips. it will either not apply tips the first time, or not show them properly. this results in either no tip being added, or it being added twice.",44,2.0
there seems to be an issue with the latest version. pickup confirmation either doesn't appear or errors out.,18,3.0
"overall, uber is a great service, however, i had a poor experience; when i expressed my feelings by text i heard no response, no apology, no offers for compensation. i am elderly and have some disabilities; the driver asked me to get out (at night, in the cold) because he couldn't find my stop. so communication seems one way.",59,4.0
the app itself is ok. i can use it and all that. but the customer service interface is atrocious. there's no place for me to type in what my issue is if it isn't listed and if i do manage to get someone after searching through all the options to chat to a person i get handed off to another person. is it within the app and the texting window? of course not! they said they'll get back to me by email. for the record my issue was that i can rate my driver but i cannot tip them. i'm up to date too.,104,2.0
"i cann't sign in to my account, the app continue to tell me that my pass is incorrect! i reset the password & the same problem occurred! that's really annoying i wasted alot of time trying to fix that i need my account back!",44,1.0
"bad experience. it tells to set a password, but then it tells that an error occured",16,2.0
i've never felt so disrespected in my life i was having one of your uber drivers come up ask me what my name is and leave in the middle of the night. i never thought that somebody can be so cruel and leave me with my baggage on the side of the road when i even up to my price because it said if i wanted that ride that i needed to pay $55 instead of $16 just to go two blocks up to my room this vacation has turned to the worst vacation i have ever had between getting stuck with no ride until daylig,106,1.0
using more than a year: 1. no option for passengers to communicate to any uber authority for issues. uber support doesn't reply to mails also. 2. once there is no ride available connects to far away rides and shows demand is high and raises fare. 3. frequently drivers don't come for pickup and doesn't cancel trip at their end for which passengers have to incur losses. 4. no means to identify drivers in the app who doesn't pickup and doesn't cancel trips at their ends.,85,1.0
"it doesn't let me do anything anymore. it gives me a ""oops! something went wrong"" message, and yesterday night i had to walk an empty-ish street late at night by myself because the app wouldn't let me connect to any drivers. i've always had good experiences with the drivers, but the app itself fails a lot and it did so again yesterday and honestly i'd much rather call for an overpriced taxi than to walk around alone while being followed by some creep. hope you can fix this.",88,1.0
"terrible. our journey was rejected by drivers and then prices instantly trebled. £50 for 3 people 17 min journey. we ended up stuck late and in the rain, close to reading but zero transport links- poor service.",37,1.0
can't even use the thing. i get a generic error message each time with no explanation. very disappointing.,18,1.0
the absolute worst customer service experience i've ever had. can't solve a simple request to revert back to my old phone number after working abroad. every response is always handled by a different rep and they just keep repeating the same idiotic canned responses. no wonder you guys failed to launch in china and taiwan.,55,1.0
been trying to download for a few days won't do it again.does not work.cant call em.no uber here wth?¿?,19,1.0
why cant i login or register my account. i have forgotten my password trying to reset it but its not happening. it is showing otp and again going back to sign in screen. even same thing happens during registration. other than that it is a great app to use. rides are cheaper and even drivers are well experienced. so sir please fix the issues.,64,2.0
its a very useful app. and i hardly ever have any issues with the app,15,5.0
the uber app in oneplus6 doesn't work. it is like the initial untested version of the app. horrible and miserable are the two words i can comprehend my experience with. please resolve the app issues at the earliest. even after a trip is booked the app screen doesn't display trip details instead it asks me to confirm again and this vicious cycle continues.,63,1.0
poor cs access and parts of the app stop working (a white screen shows up where chats with drivers are supposed to be).,23,1.0
was booking a car after relying on this app at a flyover where there are dozens of taxis but it kept showing error while booking and when someone came to pick me up after 30 min they are calling have you booked a car sir. ridiculous,46,1.0
useless in international travel. payment always get stuck and then problem with next ride.,14,1.0
rates change after booking rides. lots of issues with payment amount matching quoted fares.,14,1.0
very worst.there is no costumer care help line .if you book your trip then driver's ask extra money.very irresponsible. this is my first trip but i can't get a driver app fixed fare.if i book a ride then no helpline or report option is not there.i am waiting more than one and half hours for getting driver.but no one can accept the ride until you give extra money for the ride.its very worst service .,75,1.0
useless app ever. no rides forever always no rides found useless service of uber. don't download this useless app,19,1.0
worsted experience and big mistake of life to download this app no customer support rider easily scam with customers. kindly review your app and also open customer service in asian countries too much disappointed.,34,1.0
"on june 1st i took a ride, had paid extra cash (93 extra cash) from the initial estimated charge.on the subsequent ride i got the amount dedicted, that was fine.why should i pay double amount for the same ride. i have paid amount in cash, but in the app showing as unpaid amount. what kind of service is this. the driver was pathetic and asked to rate 5 star and now am getting unpaid issue while booking the next cab. what kind of work ethic it is.",87,1.0
now even though i can sign into my account they can't find a single driver to get near to me within a decent amount of time but i still get charged on uber cash when i canceled the ride because it's too far away and it's 0°if i could break - 10 stars i would and that's sad coming from a worker for uber.,64,1.0
"abysmal interface. very user unfriendly, and now a destination is required and the price is fixed, which means neither me nor the driver knows whether asking for custom routes or multiple stops will affect the fare! but the customer service is excellent, when contacted. and expensive. and hellish attitudes. i do not wear a mask in your damn cars.",59,1.0
"i'm from chennai, india. the drivers frequently rejecting my ride due to the reason that i have added debit card or paytm as payment method. i have no option contact support via the app and report this issue. i don't know why uber is not looking into this problem created by drivers.",52,1.0
stop forcing me to download this app,7,1.0
i changed my phone and the app is behaving weird. menu takes long to show. paytm as a payment method is not working. the screen goes blank sometimes.,28,5.0
your drivers are very very rude & insists to take only the route they think is right. i had to threaten to lodge a police complaint. hence stopped using 'uber' taxi services.,32,1.0
"has been charging me for outstanding every time i want to request a ride for over 7months sometimes the amount reverses sometimes it doesn't so had to stop using it for an alternative i don't like until such a time that i have got no option. also charged my card when i requested a ride to airport in germany(3dec 2019) and no ride was offered, complained but no result",69,3.0
i don't understand why it keeps saying error after i enter my number. this is very annoying.,17,1.0
i don't see uber auto option in my app pls fix this.,12,5.0
"completely broken app, unable to use voucher, no help screen, blank payment screens, random black fades that cover ui. reinstall made things worse.",23,1.0
"this used to be a great app, but now lately when i schedule a ride, the app doesn't even try to find an uber even when i schedule everything ahead of time. it's not finding a driver that's the issue, it's just the fact the app doesn't even try to find one for me now. you guys are costing me my job, as i just turned 18 and haven't had the chance to get my license due to family matters.",80,1.0
love it! it has helped me a lot when my car is broken.,13,5.0
the uber driver app crashes alot on android. in the middle of drives.,13,2.0
so far i have good experiences with uber. my only issue is the app never givea the proper address i always have to text driver right address sometime i forfet to do that and the driver does not text me or call me and then i get a five dollar charge.ease remind driver to text or call there rider if they are not right at the car when they arrive.but tou gwt two thumbs up. i love uber over taxi any day. love the 5 dollars off.,87,5.0
facing issues like - drive only canceling the trips if it is online payment and driver's are asking the destination over call and canceling the trip (destination is centre of city and ride distance 8-10km),35,1.0
"no uber in bagley,wi how to stop getting their notices",10,1.0
uber has been a real lifesaver for me to get back and forth to work wow getting the issues with my own vehicle straight,24,5.0
right now i am not able to download and install this app. pl help me to reinstall,17,5.0
"uber's never failed us. been using uber since september 2015 when i was in iowa for a wedding. we live out in the country, quite off the beaten path. in an emergent situation one very dark winter nite, the uber driver found our place within 5mins of the quoted arrival time. uber rocks!",53,5.0
"everytime i try to use a funtiom such as split fare, or scheduling a ride, the app just freezes and shuts down. it also often doesn't tell me when drivers have arrived.",32,2.0
"christopher went way over and aboard. professional. curtious, friendly, and patient to a handicapped rider. vehicle spotless and spacey. he is truly an asset to the uber organization and a friend to the public. great experience coming from miami to find such professionalism. thank you. blessings",46,5.0
"this app needs an update to turn on to use,",10,5.0
trip details under activity for a scheduled ride does not load even after reinstalling the app. oddly the ui still says an update is needed when theres no other update in the playstore.,33,1.0
"unreliable app. sometimes we are able to order a ride, then for no reason we get an error message and can't order a ride when we really need one!",29,2.0
"team uber, every update of yours, you fix some bugs and improve performance. care to explain where do these bugs come from & what do you improve in performance? with your update frequency, a lot of us have started doubting your updates! pls enlighten us a bit, thanks.",48,4.0
this app is unnecessarily selecting longest route. whereas i know the shortest route. its very difficult for a stranger to find the shortest trip in case of emergency. uber must allow to add via location to manage routes as per passenger s choice. also no customer care details incase someone wanted to speak and resolve issues,56,1.0
"there is some serious issue going on with latest version of app, facing since last 2-3 days. when i book a cab in pool mode it shares the booking details with me and displays driver is arriving but when i check with driver for the same he said your booking is not displaying in my phone. this happed 3 times in my last 6-7 trips. @uber fix this on priority basis. lot of customer and driver time is wasting due to same.",82,3.0
i hardly ever use uber. had to download and login on my new phone. was quick and easy and had a ride in about 10 minutes after realizing a ride was needed (although i'm sure response times vary). love it.,40,5.0
"getting worst tu use it expensive, bad drivers etc. need to fix it.",13,1.0
unable to use paytm and card as payment option always give error when i select anyone of them.,18,2.0
won't allow you to edit tip amounts after a trip. keeps saying there was an error! my driver deserves a tip. horrible!,22,1.0
"it's really pricy comparing to other apps thats provide the same service with the same quality or even better. also, it has some issues when trying to choose the location you searched for.",33,1.0
uber in europe is not reliable. had so many issues.,10,1.0
the chat helped with payment issues. thank you.,8,5.0
the uber cash option is automatically set as the default payment method and every time i try and and change it to my card it takes at least 5 times before i can. please change this glitch/problem,37,4.0
"this app is really good.apart from the way some of your drivers treat customers is unpleasing. them being the drivers they can't see the destination set by us passengers and i think that needs to be worked on, so they ask the destination, and if.it's not where they want to go they rudely disconnect the call and chances of them picking your call again is low. so i think this is not a good character especially from your drivers. this app should be worked on especially on the drivers end.",90,5.0
no service in my area. plus the drivers are unprofessional. they don't want go to far locations. according to my opinion these drivers should be fired with immediate effect if they are not interested in driving the cab. and even uber supports their issues. better to have an offline taxi.,50,1.0
my ride is jus for 6mins and constantly get a fare of more the $25 is it feasible? can you please make cabs available with minimum base fare as students we cannot afford so much ! i would appreciate if some serious action is taken for this issue.!,48,1.0
kindly resolve this tall issues,5,4.0
system needs to be more efficient,6,2.0
noted that the drivers insist on paying the toll charges in cash even though it's included in the bill. also the app asks for payment for the same trip again.although the payment has been made. proper instructions should be given to the drivers and the app needs to be updated.,50,1.0
many times i tried but always error. worst app,9,1.0
doesn't work on google wear os,6,1.0
"the card payment option never works. card is added successfully and ₹1/- also gets deducted for verification of card, but cab is never booked using that payment method. always there's some error. i have tried through multiple cards and various other accounts. i also got 50% discount offer on using card payment method but i could not avail it due to the same problem. when will you resolve it?",69,3.0
"the pin system never ever ever works for me, i never receive the text. why can't the uber app generate pins like every other mfa system out there? like make a unique qr code the driver can scan to verify i'm the rider? i just wasted 10 minutes of my driver's time trying to make this work. please fix.",59,2.0
"when i booked a cab, and selected the payment method to cash, it said that you have to remove the 50% offer voucher. but there was no option to remove the voucher! developers, please fix this; or i have to wait till the offer expires. also, this app is very diificult to use as compared to other taxi apps. puttin the dropping location and pickup location are very diificult in this app. i recommend using ola cabs instead of this uber.",81,1.0
"worst experience as the days are passing by. i don't know how they are getting such high rating. drivers refuse destination, making us wait almost 2hours still not arriving at pickup. so many issues with the drivers yet we the customer have to pay charges for their non arrival. why? and really hopeless management even after all the complains nothing changes.",61,1.0
this is really poor app as for login itself this is required sending isd message and overall the login is too much complicated as everytime we need to register as a new user. already the availability of cabs are less in uber and this login issues add vows to that,50,1.0
on 13/3/2023 uber made me pay rs 1020 but fare was showing rs 359 now when i made a complain to customer care they are telling it was a technical error but they cannot process a refund. so i had to uninstall uber and switch to other app cab. disgusting uber service they are looting money in name of technical error,61,1.0
non i can't download your freaking app so i get a bad experience because i can't get a damn ride. this sucks,22,1.0
it added me a payment when the driver canceled the ride.fix the app!,13,1.0
very nice app please d ownload,6,5.0
"the worst experience i've ever had. i just took a ride and fare increment is the major issue faced. it showed 500 rs at the time of booking but after arriving at destination, it showed 850 rs. like are you crazy? we are here to hire you by idealizing our budget by what it is pre-decided.",56,1.0
"it won't let me schedule a pickup. it wants me to change my location or something? but if my location is the problem, why can i get an on demand ride? please fix",33,2.0
"why is there no way to cancel a ride before its picked up? my area was dead for drivers apparently as my ride kept jumping from uninterested car to uninterested car and i was just stuck in a loop of searching. when someone finally did pick it up, they were in the middle of dropping someone off on the opposite side of the city. the wait was longer than the walk home, so i just walked. and i still got charged 5 dollars. really dumb.",85,2.0
an absolutely useless piece of trash app. please pay your driver's in india more so that they will take up rides. asswipe uber needs to pay users if their cabs cancel.,31,1.0
"app sucks! uninstall it, bcause is stuck in a blank screen after validating 4 digit code. try to troubleshoot it, nothing. got new phone number cannot use my gmail account because i cannot update my phone number. genious! maybe the rides are good, the app is just garbage. they need a new team of developers.",55,1.0
i've had drivers not pick me up but say they have and i get charged while i'm left waiting to order another uber and there's no recourse. can something be changed to stop this or refund made possible,38,4.0
payment problem ths app cutted 1 rupee for verification the card but still didn't refund that money. and i have payment issues so i booked uber from another phone i need my rupee back,34,2.0
uber auto sucks! the drivers so unprofessional. drivers start the trip the trip without the pick up and uber app charge the customer for the whole trip. i ignored it at first but this happened everytime i booked uber auto and once i missed my flight. i complained about this to uber twice but no action has been taken yet. this app sucks! kindly stop your business if you cant hire professional drivers and manage them. very disappointing.,78,1.0
"uber is being a totally waste company. i am not blaming drivers despite their careless behavior, the main fault is their bad management system. they don't bother about customer issues and problems. it has happened a lot of time that driver cancelled the trip without a reasonable answer. and it also not easy to contact customer care for grievance support. today, 2 drivers cancelled the trip and i received a call after 20 minutes from another driver asking for location. but at that time i was about to reach at my home by taking an auto. really bad service. i will never take uber taxi in future.",107,1.0
"app loading time and time to book a ride takes a lot of time. for a 150mb+ app, this sucks.",20,3.0
"customer support is very poor. unable to link my paytm account. mailing them from the last one month and they keep coming with the same answer: ""we've escalated the issue to the concerned team"". totally pathetic and rubbish customer support.",40,1.0
besides the fact that it took over an hour to download i still get full satisfaction from using this app,20,5.0
uber is pathetic drivers will just cancel unless you're in the center that needs to be removed i personally know a young girl who got attacked after having to wait 3 hours for someone to finally accept her ride,39,2.0
this app tends to be stuck on the map and i can't reserve a ride to get to work! it's really annoying! it is also saying that it isn't in my area when clearly it's in my area.,38,1.0
your app barely works and i had to create a new account because you had an old credit card on file and won't let me update it despite having already logged in. now that i've reached my hotel all requests for an uber somewhere else just gives me an error message.,51,2.0
pos won't load my trips lost my keys,8,1.0
needs some accuracy in showing the location of the uber driver and the tat which is shown.rest is good !,20,3.0
"app doesnt work. once i open it it asks for immediate update, then forwards me to the app store.",19,1.0
"please educate your drivers.they are so unprofessional .today i booked a cab, as per the location of cab in the app,it was hardly 500m away but when i called driver he said he is 10 km away it will take time and asked me to cancel the ride. when i told him that in app its showing only 2min away, he said there is an issue with gps,and again asked me to cancel the ride. i said i will raise a complaint. he said do whatever,he doesn't care. also l, when i didnt cancel the ride for 30min he came to my place, started the ride by himself to apply cancelling chargers on me. such a horrible experience. and it happens everytime with uber.",124,1.0
fix your maps. how can someone drive through a wall.,10,3.0
"i am getting error "" your number is outdated"" when i try to update my number it showing this number already registered. i couldn't use uber now. any solution?",29,2.0
"how is it that my reviews keep getting deleted? well, apparently uber likes hiding the utter uselessness of their app from prospective customers. of course, i used this app for years but this week i've lost any interest in using it again. they refuse to accept a payment from my card, and now i can't add any other form of payment because of mysterious ""errors"". if they'd bother to fix it, that'd be great. i'm sick to death about reminder emails pertaining to my ""arrears"" but getting zero help.",89,1.0
difficult to connect with uber in case of issues.,9,3.0
took forever to download the app. i was given one price when i set up the ride and was charged double! my son said the driver's gps took her out of the way. it's a 10 min drive that took forever. am i paying for the gps error?wth?,48,3.0
hey i book ride from johar town to johar town and add stop of ucp university of central punjab when we reach at ucp he cancel the ride to back to johar town and don't even tell us when we arrived at johar town he asked us extra money and we say show us the ubber cash meter and then he say i cancel the ride at ucp because if i drop you using ubber meter there is less profit for me and asked extra money and then we say you cheat he was using bad language if you solve the it take star back.,105,1.0
the app makes booking a ride easy but there is no way to remove your credit card details if you want to and the help function doesn't work at all - very average.,33,3.0
used to like the service until i faced an issue and customer service completely failed to explain the additional charge. if on a pool i am dropping midway then i don't expect to be charged extra. i should be charged extra only if i make the driver further from the destination. it isn't logical to be charged 1.5x if we are taking an early drop.,65,2.0
"customer care support is not that great for spporting real time issues my card is blocked as in my other account, i cannot pay to uber due to system not allowing me to pay",34,3.0
how to go inside it gives error,7,1.0
after log.in i'm stuck at the world map,8,1.0
"recently i traveled at 8.00 pm in kochi uber, due to some traffic the vehicle was stuck for few mins. i received a message on uber, stating the vehicle does not look like moving, and if i am safe and i got some options to indicate if i was ok. great initiative. thanks uber.",54,5.0
"in this app, you show thakurpukur cancer hospital stop., but this is actually show the hospital location in keorapukur mission area. why? your app misguided passengers. cancer hospital situated at srijani area after taltala math, not in the keorapukur mission area. please don't show wrong location.",46,1.0
just stop charging extra in traffic,6,5.0
"after the app uploads it starts to install then right in the middle of it, it stops and go back to install. did everything; roved other apps, cleared cache and data, turned phone off, everything and it keeps stop installing",40,2.0
live ubication doesn't update after driver has picked up. please fix.,11,3.0
first you have to fix you login system. because when i try to login with my number after verify the system ask me for password why should i enter password if i just verify my mobile number in under 10sec so thats why i didnt proceed further.,47,1.0
only had 3 issues in 5 years of very regular use. every case was quickly dealt with by uber. very happy.,21,5.0
"i had book cab for airport on 4/09/17 at 8:23 am after booking i immediately contacted the driver and instructed him the exact location of pickup he agrees on to that,but when i call at 8:59am he went on some other location and he was telling that the uber app has showed him the location so he can't come to my location but, i had checked the location on app it was correct . due to the urgency i had to cancel the ride so that i can book another cab. then i booked another cab on the same day this time the driver disconnected my phone and made his phone unavailable. now on my next booking uber is charging me the cancelled trip charges. why should i pay for driver mistake ? due to uber deiver mistake i had to bear a loss of 7000 rs,i missed my flight who will refund this. will uber take the responsibility to refund it? please adress this issue immediately. and most funny thing there is no customer care number to contact.",179,1.0
"used app to report an issue where someone used my email to register with uber account. one week passed and no response at all from uber. there are also no other option to contact them. two months on, still no one responded to me. uber is not a responsible company. i would give no stars if i can.",58,1.0
most worst app it is when i am arrived in a uber car drivers are not allow us to on ac of the car please fix this problem soon as possible,31,1.0
does not accept accept any destination. so i downloaded the bolt app which worked first time. i uninstalled the uber app.,21,1.0
good overall. does not allow you to include multiple stops when scheduling ahead.,13,4.0
the app freezes when i search for a location. and i've tried everything possible from freeing up space to reinstalling. but no. it just freezes and won't search the location. it's super annoying.,33,1.0
if it's not broke don't fix it,7,5.0
somedays it doesn't work properly and cuases me to be late for work and other appointments,16,5.0
i have lost my item but uber is taking time to resolve my issue,14,2.0
i have just downloaded this app and as part of the sign-up process it is asking me for my password to access my emails! it has either been hacked or it's a scam or both! do not download!,38,1.0
cannot login again after changing device how can solve this issue?,11,1.0
"just doing this so it stops asking me. it's fine, it works at times you know you're being financially molested but that's all these apps.",25,3.0
"can't download your app, the security pics sucks.",8,1.0
cannot download all application thro play store. what happen?,9,1.0
getting error in scheduling a cab. no option to chat with helpdesk from the app,15,3.0
"doesn't work, don't expect to ever get your ride, and will still take your money don't install, waist of time and space on your everything",25,1.0
"it's worst app i have ever used, i paid my total fare by cash, but in the app still showing i need to pay the fare, this is second time i faced this issue, i raised a complaint on the app no one is responded.",45,1.0
"cant even access the app, says i have opted out of receiving sms messages. tells me to text start to a certain number. comes back message failed to send. tried numerous times. tried to access using social media, same deal looks me back to the sms activation. looks like a common issue with this app",55,1.0
"if you can't solve the customers issues on time better to stop the service in india, real pathetic customer support",20,1.0
waste app without app download can't go for ride like ola why,12,2.0
"my account error all the time, please fix this i cant not order any ride, if you fix this i will give 5 star",24,1.0
i've already used this app and successfully went to my location by uber.nothing is easier than this app and we don't even need to stop taxi's.thanks to uber.loved it!,29,5.0
"the app doesn't work on my huawei at all. after inputting my destination, no confirmation comes up therefore i'm unable to request for a ride. your app sucks",28,1.0
very bad service. when we book the vehicle there is no response from the app. i request you to please fix this bug,23,1.0
"drivers not responding , when contacted tell us to cancel the booking.",12,3.0
unregistered on gogle account and downloading videos erro,8,5.0
just getting stuck in image verification. not proceeding further. not happy with ur app design.,15,1.0
"well,my co-worker left his phone at home and asked me if he could use mine,of course i told him that he will have to download the app and so he did then he started to order the ride his ride home and it told him that she would be there in 25min, well, she got with in a block and canceled on us.",63,2.0
cant finishing download cant request a driver missed doctors appointment,10,1.0
unable to buy the ride pass. whenevr i try to buy popup comes something went wrong. do get in touch and solve this issue asap. thankyou,26,4.0
hey uber i am using uber from a long time and on a daily basis.but i don't know what happening to my account i didn't login it.i tried to login again and again but problem is not fix. i request you kindly fix this. i face problems alot.,48,1.0
"the worst service ever seen, sent multiple mails on issue for asking the repayment after paying the amount to driver. and uber replied stating i need to pay the bill again then only i can use the uber services again.",40,1.0
most of the drivers are don't understand about rider location. uber should train up them more on this issue.,19,4.0
id login ni ho rahi error aa raha hy,9,1.0
"waited for an uber driver today for like 30minutes, he never called and when i called him he didn't pick up my calls and i cancelled the trip and i now charged for cancellations, please this is unacceptable and there should be means to report issues , i made a complain about the cancellation fee , uber support was quick and i was refunded. great app👍",66,5.0
"due to medical issues this is my easiest way to get around. all the drivers are very nice, and get you to your destination safely.",25,5.0
"no customer service! i can't book a ride with uber. the farthest i can go in booking a cab is to see the estimated fare for the ride. the moment i hit 'confirm', i see no rides and no booking notifications, simply a blank map. i don't understand why this is happening. i've been using uber for over three years, and nothing of this sort has happened. moreover, uber no longer has a complaint submission system, so i can't get any help either. so here i am, with a problem in my app, and no way of solving it. pathetic service.",101,1.0
this is the last time . if the glitch or bug is not fixed. am changing it to ola. m using ila at the moment. i cnt reset my ac.,30,2.0
"so many cancelations, drivers keep canceling trips halfway through and after waiting for more than 5 minutes, causing me to lose too much time that could have been of some use, and not only that, they don't receive any sanctions while i, as a traveling user, do have penalty of up to 1 dollar, fix those kinds of problems and your rating will probably go up.",66,2.0
"payment issues, mysterious ""unable to process your request"" errors. haven't been able to use this app at all recently. and now the uber credit card went from having the best rewards to the worst.",34,2.0
the fair should be fixed. there should not be any additional charges after reaching destination,15,5.0
it sucks if you're not willing to pay the high prices they will give you drivers that are 10+min away completing a stop before they come to you when there are available drivers that are closer,36,1.0
you can write a book full of complaints on this app. the first 2 years with this app was very helpful and satisfactory but since 2020 their drivers refuse to take your trip and until you share your drop-off with them they won't move seriously the team's hiring with their driver's needs to be taken seriously and their moto system is so much hectic it's like one in a million you might find a driver in moto i don't understand who's fault is this i'm done. this app is becoming shitttttttt.,91,1.0
"app is fine, most drivers are great however when you have serious issues with a driver customer service is non existent, just automated robot replies.",25,1.0
"it's getting worse day by day. cab drivers just cancel the booking as soon as it gets booked. no autos and cabs available. now a days the actual prices are way higher than the estimated prices. i'm sorry but ur services needs to get better. i travel through uber daily, but all this is causing a lot issues.",58,1.0
"horrendous, once i booked cab from airport, by the time i reached my destination the fair became 729 from 482. we raised a issue on the same and later received a uber credit which no driver ever accepts, also the same day try to redeem the credit and driver refused an on top of that asked for thrice the actual fare. giving all sorts of useless excuse which like this is what i usually charge for this route and all.",80,1.0
it doesn't let me put in a payment method. it just goes to a blank spot and doesn't load at all. how am i suppose to get a ride now?,30,2.0
"unable to use any other payment method except cash, though i have 3 confirmed working payment methods. when i add a credit card it shows normal at first, can chose it as payment method for a ride, but after 1 or 2 minutes it just dissapears again, no error or warning message coming. having to use cash is very troublesome as drivers often have no change, so sometimes forced to give huge tips. ubet support unable to resolve, getting useless advise only.",82,1.0
it doesn't let me enter my email? it's automatically asking my password for a different email not mine! it attached my phone number with a different email not mine ! and it doesn't let me to change it!? needed your help to fixes it asap!,45,1.0
"setup buggy, just filling in my name failed repeatedly. move to surname ,type . characters added to first name field. shabby.",21,1.0
"necessary evil given the decline of cabs. with that said, the 'share link' for rides seems broken and there's zero chance i'm giving uber access to my contacts or agreeing to whatever abusivr ""terms"" for them to text someone. terrible company, awful app, sadly necessary service.",46,2.0
"what a complete tragic mess. your app is completely worthless and it's robbing your driver's of income. had a ride, tried to tip the driver, app would not let me. have tried for 2 days and get nothing but error messages. sent a complaint email to corporate and no response. really. will be looking for alternate venues.",57,1.0
uber is no longer transparent to the customers. they don't show which ride was booked during a surge. also they don't show a detailed fare breakdown like before. reducing my rating to 3 stars. what to do there are no better options other than uber.,45,4.0
i'm from dhaka bangladesh. i would like to know why uber stopped offering discounts for uberx ever since they introduced uber premier. they do offer discounts for uber premier but it's still the same fare. this feels unfair.,38,3.0
its real good every one download it,7,5.0
app has never failed me. keep up the consistency,9,5.0
"once i have reset my cell phone thereafter i am unable to activate uber app because of asking the system that email id already registered, if my email id already registered then what is hurdle to activate the uber app whereas is no objection for my cell phone number which is already registered with same email id. please look into the matter and resolve the issue at your earliest.",69,4.0
almost got a ticket for not knowing where to stop on yonge st. rolled through stop signs. crossed over lanes. etc.,21,1.0
good but sometimes stops working,5,4.0
"facing mainly difficulty in tamil nadu, because of that rating 2 star. all auto and cab drivers ask for cash and extra 50 rupees or more based on the ride. really crazy. this need to be fixed. have to book private taxi to avoid this issues. in bangalore never faced extra tipping to drivers",54,2.0
you are having problems add money on the app. fix the problem or i'm going to used lyft. or that new company,22,1.0
the app could be easier to use in booking a ride. needs to be simplified.,15,3.0
"at hyderabad ramoji flim city, nobody takes ur call,uber driver becomes a private taxi driver and demonds double fair again inside city they comes as uber, this is ridiculous,please make a policy to stop harrasment of customer coming from across india and abroad.",43,1.0
"all good, no issues, prompt service",6,5.0
"i updated my new discover card two rides ago, but you have never removed my expired card from your app. it came up first again and i had to reenter the new card all over again. as a result, jared stopped driving towards my pickup spot and i had to wait longer. please delete my expired discover card. jared was an excellent driver! he was far better than your app.p",70,3.0
"rider not responding at dhanbad location very worst, use less, poor app disgusting.",13,1.0
"can not login. after entering my mobile number, it stuck at that screen .",14,1.0
i just got reminded of why i stopped using uber. i just lost r85 requesting rides that kept canceling. one actually canceled my request and picked someone else at the same building. what did i do?,36,1.0
"gps does not work, in spite of my permissions, and having high accuracy on my location services (which i always have on). driver gets sent to the wrong location, and since i was trusting uber to just work properly, i got hit with a 5 dollar charge for cancelling the ride. great job uber. uber is telling me that a driver needs to accept, yadda yada, but as of today, i hit the gps icon on my app and it places me near equatorial guinea, instead of on the us. uber support is always far from helpful.",97,1.0
driver always take long to accept a ride and some of them are rude . i'm always having an issue with this app and i've had money deducted from my account numerous times and uber keeps lying to me and saying that they deducted money to check my account which sounds very dodgy. i don't enjoy using uber.,58,1.0
"the app is hanging and stuck on request all 😡 time specially when promotion is active i am facing hard time trying to make any request. app not working reinstalled many times, cellular device changed",35,2.0
"this app lacks a customer feedback option. many times certain reasons are not mentioned in the app. at least by providing a message option, customer can report the issue in one go. but time and again you're gonna get disappointment for sure.",42,1.0
worst navigation of all time! you cant pinpoint the exact location where you are waiting and your driver arrives and stops miles away from you - real horrible experience while you are in a hurry!,35,2.0
"no customer service. there is no way to contact them. there is no ""contact us"" or phone number if you have an issue. pleae contact me.",26,1.0
if any one forgot password its impossible to login again please fix this issue.,14,1.0
when your driver accpets and cancels trip then you do not reward customer or penalise driver. it happened to me today. also app has no option to report such issues.,30,3.0
unable to use uber in my phone getting error on opening the app,13,1.0
"i'm uninstalling the app. uber is hiding and protecting sexual predators without any consequences. this is very bad. i tried the service, booked a driver, the car's owner had a different name/different account. the driver was unprofessionnal and asked for my phone number. this need to stop.",47,1.0
my uber driver was involved in a car crash,9,1.0
doesn't work. i'll take a lyft instead.,7,1.0
"if ever was a dumb customer support, it is ubers. it is really frustrating to chat to a chatbot which keeps on copy pasting same thing. these bots come with names though, in my case salina j. surajit d. and merugu k. edit : few more bots with name pandiri d issue: pending charge. i've sent them card statement and shown a screen shot of pending charge thet still keep asking screenshot of the issue. edit 2: now uber has completely stopped replying to my emails and chat messages in uber app.",92,1.0
uber should have the option to ask for a driver to have a booster seat. cannot ride with my 40lb son who still needs a booster. i was told by a driver its the parents responsibilty to provide that. im not going to be walking around with a booster seat just so i can save some money!,57,3.0
idk what the issue is but uber used to b good now u get 3/5 of drivers canceling on you well after accepting the ride.think im switching to lyft,29,3.0
not good for long trip today 3 drivers canceled my ride really today uber broken mh hope,17,2.0
frustrating. i can't seem to log in to start driving. too many issues and yes i've tried it all!,19,1.0
such worst worst thing drivers are not responding and cancelling even if it's near by pickup also from that time every day just to book the ride it's taking also 15 mins,32,1.0
uber support has gotten much better and quicker imo. my only issue now is that in the 5ish years ive been using it prices have more than doubled. this used to be a convenient alternative to cab service but now its the price as i would have paid for cabs 5 years ago.,53,3.0
"i booked an uber. firstly, the app stopped responding while booking the cab and then after some time i came to know the cab was booked and i was not aware. when i cancelled the cab,i was charged with 43 cancellation.your app will not work on time and will book the cab automatically what is this?",56,1.0
"very bad service. usually i used daily uber to go to my office. once i booked uber and at the same time i tried to cancel it as i have another work. but when i pressed the cancelled button, it was just loading only. toomuch time i again tried to cancel the trip but the same problem. after that i understood that it was the game of uber company. i lost 8 riyal without travelling. i called the driver also to cancel the trip, bit he told me that they dont have such option. so dont trust uber.",98,1.0
downloaded as travelling in us couldn't schedule a trip.ridiculous & help function is utterly useless,15,1.0
"uber is irritating nowadays, even if driver cancel the ride i'm being charged , worst service by uber and team , deducted money from paytm, not sure whether it's application error or uber's mistake , no customer service.",38,1.0
"it's worst app, they don't have any option to contact with them.am not getting any help from uber , i have added paytm and credit card option in payment method, but when i book ride , i am not able to use these method , getting error, only i can use cash option.i tried to get help from uber help, i did't get any response from uber. even i tried to call them , but i did't get any contact number of uber costumer care. it's a big company , in this app i did't get any option for call to uber . directly.",104,1.0
cannot update and not responding,5,3.0
app is always downloading and the adds are getting stupid.,10,3.0
wrost app no support to resolve account related issue,9,1.0
"so, i was waiting for a driver, and he simply passed me. he stopped, looked at me approaching the car (because he passed the pin) and left after cancelling the ride. excellent service",33,1.0
rare occasional glitch but its amazing.,6,5.0
worst app for booking rides. before ride- app will show one amount of money. after ride.the money will increase. (facing this issues everytime i book a ride in uber),29,1.0
"i’ve been using uber for a couple of years now and have never had an issue with the app untill recently. it took me a couple of tries just to schedule a ride and anytime i did it keeps telling me i already schelued one. so i look in the upcoming trips tab and i see nothing. so i go ahead and do the same thing to schedule a trip. still the same thing, so i just decided to use a different service in order to get a trip to work. and later on when i go to check the upcoming trips tab on uber it suddenly had a trip scheduled. when it wasn’t shown earlier. i tried canceling it but it keeps giving me the “ something went wrong” measage.",131,3.0
"i used uber for several rides while vacationing in mexico city. since then, every email i receive from uber is in spanish. i don't speak spanish. apparently uber can not fix this. their advice to me was change the language setting on my phone to english. my phone is and has always been set to english. contacting uber is extremely difficult if you don't have a problem listed on their app.",71,3.0
"it charged me twice for a trip. the trip was taken almost an year ago. i had then paid in cash. but, today, it showed outstanding and charged me. when i tried to resolve the issue, it showed that trips older than a month are not reviewed. then, why did they charge me second time after a year? you have robbed me of my money. you should return it. i will complain to the consumer court, if you don't refund my money.",82,1.0
"the gps on this app is trash. this has nothing to do with drivers. it will literally make your driver go around in circles instead of sending them through the fast route. it extends the overall wait time. i have no issues with my drivers, its something uber should make a priority to fix considering the fact that drivers are heavily reliant on the app. if this continues i'm going to switch over to lyft.",75,1.0
stop sending me discount/promotion sms,5,1.0
i've had nothing but issues with the uber. now i'm having issues getting paid. a week ago my instant pay stopped working. and at 6:25 a.m. and said my email was changed back to my old email. can't talk to anybody that will help me. do not recommend. #update i still have not been payed# #its now been a week still no money and no email.## uber what a scam,70,1.0
major issue with location finding.,5,3.0
the crappiest app ive ever had to sign in to. it wont let me pass the verification. like im not a robot you *as many bad words as i can spew mentally* either fix it or take it down. but unexceptable.,41,1.0
app stops working says error,5,1.0
"incepe sa fie o bataie de joc. preturi dinamice exorbitante! o cursa de 8 lei standard se transforma uneori in 23.27 lei. soferii anuleaza cursele cum vor ei. astepti 7 min din 12, el iti anuleaza, apoi iti apare alt sofer cu 10 -12 min si astepti si la ala vreo 4 min apoi iti anuleaza si el.si asa intarzi unde ai nevoie si ajungi plin de nervi. macar la taxi pretu e fix si nu-ti anuleaza nomeni. a devenit o mega bataie de joc uberu in brasov.",88,2.0
payment selection is a problem. there is no one to contact for payment issues as i am double charged for a ride & there is no option to resolve this in uber.,32,1.0
worst service. multiple driver cancellations. charge us for driver cancellations. reserve payments upfront in bank accounts and then charge via a second debit transaction leading to the original amount being stuck for 2 weeks. ridiculous,35,1.0
it is very difficult to reset account. this app not show that which place error occurs on reset step.,19,3.0
"whenever i try to get a taxi in advance, it gives me an error. the website is not helpful. i have reinstalled the app, but this does not help. i am in a major city and use the app for immediate pick up but not in advance which is pretty useless.",51,1.0
your app has issues with singapore phones while we are overseas in country such as the states? i can't get it pass verifying phone contacts. its infuriating.,27,1.0
"there's some issue with the payment, especially when trying to pay an pending one. it's really irritating. otherwise it's okay.",20,3.0
until my current trip i've neve had an isue with uber. the first 2 times i had a driver cancel a min before pick up leaving me to wait until an hour so the surge rates went down and even then i was charged more. my second trip had the driver follow a route that got me stuck in traffic and ended up being over 2x quoted fee. i ws credited the difference for the first trip but them my account was charged with a 3rd trip which i never took because i deleted the app,96,1.0
extremely difficult to fix a wrong charge. always charges for untaken rides,12,1.0
always gets stuck. today i cant open trips or messages,10,2.0
"whoever makes the decision on pick up spot is beyond ridiculous. the app tells me to walk 3 blocks up in order to get in the car, when my driver is just passing by me without stopping and he waits for me 3 blocks away. why not to just stop at the spot where i originally was and requested the car, he was passing by anyway.",66,1.0
stop threatening users by lowering riders rating and saying the account may get deactivated .if you cant give cars in my area then that is your problem not mine. if your service is not up to the mark in my area then that is your problem not mine .,49,1.0
"it won't even let me download, every other app i tested works except for this one",16,1.0
uber has started giving worst service in bangalore. and their customer support is pathetic. they don't even care to answer your queries. they don't even bother to reply or resolve the issue. i have already gone to the help section and tried. and there is no escalation matrix as well. so what should be my next course of action? consumer forums? seriously am very much frustrated with their service.,69,1.0
"christopher arrived early! perfect, because i was ready to go! setting up the ride seemed costly. i was told a reservation in advance makes the price go up. next time, i'll try to be flexible and just ask. i'll compare and let you know!.",44,4.0
doesn't work when you need it.,6,1.0
"recently i have traveled using the app. after the rode i had a payment issue, not able to complete the transaction, so it was added to my next ride. during the next ride i have paid both the ride prices, but it is still directing me to the incompleted transaction of my previous ride.this really sucks.",56,2.0
"once i stopped using them, they charged me $10.99 for an uber pass. i never purchased, nor asked about it; but they took it out of my account. unfortunately, they have nobody live with whom i can dispute it. extortionists.",40,1.0
uber driver picked me up and claimed he needed to go somewhere . uber driver dropped me off a block away from where i got picked up and i was charged about 5 dollars and some change. i submitted issues with my cancellation fee and nothing was done about it . this app basically robbed me of five dollars . also if you routinely take the same uber trips they start raising the price as time goes on,78,1.0
app is non-functional. any attempt to login results in an error message.,12,1.0
am having issues with long in with my phone or email . not able to get any help for your website too,22,1.0
i had a driver leave after waiting 1 min. then i was charged for a ride of about 2 blocks. the ride showed me picked up @ bldg #130 and dropped off @ bldg #111 on the same block. i could not find a way to report this specific issue so i used the critical safety line. the rep was not very empathetic and abruptly ended the call after i asked about the dispute process. the dept does not have a dedicated #. was late to work! not happy. will use lyft from now on!,95,1.0
super hittt uber app evryone dowload this uber app super,10,5.0
"this app makes you pay for driver travel expenses that does not even stop in front of you, this app steal us. 10$ for waiting in sidewalk.",27,5.0
"why not login my account error ""check your connection and try again""",12,1.0
drivers cancel their trip after accepting it and say u cancel the trip or pay me extra than the actual amount showing on the app. this wastes my lots of time.kindly fix this issue,34,1.0
a lot of issues have happened using this app.sometimes the location is wrong sometimes there is no drop location shown.do not expect such service from uber really disappointed.,28,1.0
"worst services, i prebooked to reach an important destination but just before 15minutes, driver denied to come from santosh nagar and the complete prebooking got cancelled, i faced serious problems on that day(25th july), i am completely unsatisfied with uber services, previously also i faced such issues. bad customer care and worst worst worst services.",55,1.0
plz fix the bugs many times i order uber it shows the driver hasn't left meanwhile he is on the way and today i ordered a uber and i was waiting for 10 mins i called the guy he said he didn't accept anything and it's a mistake .i was super late for work thank you for that.,58,2.0
either the app or the dumb asses running it fix everything.,11,2.0
"mike hawk hits ur spot, till u gush and bawl stop!",11,5.0
"there is some bugg after new update. even if my cellular data is on, it keeps on saying"" you have no internet connection"". closing and opening again even doesn't help.plz fix this issue!",33,1.0
what is goung on with uber alot of days recently no rides is out at 6/630am alot or 5 am it never use to be like that. definitely somehow that needs to change cause people do need to get to work,41,1.0
app *still keeps crashing* over and over. today it crashed five times while i was trying to get a ride to and from my destination. it crashed twice while i was trying to pay for the ride too. a big hassle.,41,4.0
excellent service and very attentive to the needs of the elderly.,11,5.0
wouldn't work - error messages.,5,1.0
"i have been using uber for all these years but i cannot believe such a good app losing its position.i had double deductions for the same trip lately for more than one rides.there is no reach of an agent who can clear this issue as well.the virtual portal for the issues doesnt work at all.its like a waste of time.so if there is any representative who still cares ,i hope to get some reply.",74,2.0
"nope tried this y'all already. you'll ignore me again. worst service april to july 3 month issue i have never encountered such horrible customer service. ive been having this problem more than 5 days and every time uber responds they want me to restate my problem over and over and over and over and over and over again. at this point i am pissed and the response email isnt working! entered new acceptable payment methods, not working, app won't allow me to request rides and they havent fixed it.",89,1.0
"edit: they contacted me finally but are once again leaving me hanging after a week, use lyft these company doesn't care about any issues you have dropped me off at wrong location and wouldn't help me get back. support isn't even a thing and you have to dispute through you your bank if you hope to ever get any kind of solution.",62,1.0
"fix your network. sometimes it will say can't connect to uber network, this really irritates me. fix it! ; also the pin point location a sucks, why can't yall just pick us up with our direct location. this is probably the worst taxi service ever.",45,1.0
"need help! like really irritated right now. everytime i open my uber app why does it have to download a file named ""downloadfile.bin"" like everytime it's size is 5 mb i get it my phone has lot of storage but not for this. i hope you fix it soon or tell me what the fix is so that i can prevent it from downloading again.",65,2.0
i am not rating good star to uber.because for any kind of traffic jam they used to issue extra charge as like 100 tk to 500 tk.if the traffic jam is only for 5 min you have to pay minimum 100 tk for that issue.it is totally illogical. they may charge 20 to 50 tk extra for traffic issue but they dont do that.,64,1.0
"the fares use to be far lower than a taxi fare however, now the rate seems depending on what time it is and how busy the drivers are. the drivers have been great, with the exception of a couple drivers who were not familiar with the area and to add to his and my frustration there was a language barrier. ultimately the issues that have made me give the app a low rating is due to the app not the drivers.",81,2.0
in the area where i live there are plenty of e-hailing services.but i decided to try uber as their prices seemed more reasonable.unfortunately from the time i have downloaded the app til today i have been unsuccessful in obtaining an uber ride.over 10mins and it's still trying to connect to a driver.yet they are around!.very disappointed.,56,1.0
this is probably the worst app i have ever had. i had to download it when i got a new phone. it keeps trying to say my phone number is linked to an old obsolete gmail. i deleted the app and started over but i am getting the same message. it's been a nightmare and there's never anyone to call. i guess i'll just use lyft. oh and when i put in the codes sent to me it goes back again to my old email which i don't have. i've tried everything,92,1.0
"have a question. i have a phone that has less than 1gb ram. now with the updated uber app which is very heavy to load, iam totally unable to use it. is there a lite version of the app? or can i get back the old version of the app which was working on my phone? pls reply",58,4.0
have to say uber is getting worse all the time. i have no issues with the longer wait times do to issues stemming from worker shortage from the pandemic but the service has completely turned its back on the customer that supports it. very difficult to complain about any issues during a trip and should a driver cancel on you (for which they can at any time for any reason) you are charged. after you finally complain you are issued just a credit. its really pathetic update! still terrible!,89,1.0
"its a garbage effing program. set my account to work email in a quick fix, i'm not at that job anymore. can't get into account to change email or password. so no way to get ride. morale of story: lyft instead",41,1.0
"uber overall as a app and tool are good. however, for myself personally i'm not sure if i understand the way that my money is taken. some times my card works, and also there are times when it doesn't work. even with money available and in my account. so it panics me and i think it's my fault. i go and keep trying to.pay with other cards (that i've ensured have funds available on) and says 'your payment method is not valid' or 'cannot add card successfully. it's not something i use with choice.",94,2.0
"don’t even bother with this app. it’s not worth it. just use lyft. i had both for a while to compare prices and only used uber once. my complaint right now though is that it is nearly impossible to update your information without being logged into your account, but you need it to be updated in order to log into your account. it’s completely counterintuitive. first i couldn’t log into jump because i needed to update my phone number, but i couldn’t do so without logging in. so then as a workaround i re-downloaded uber and logged in using my email. that went about as well as i could reasonably hope for, but then it asked me to enter the information for the debit card that was on file. i don’t have that card with me or even know where it is. the number got stolen so i had to get a new card. so basically i can’t now and probably never will be able to log into uber or jump ever again, unless i find a card that i stopped using half a year ago. couldn’t they just have you answer some security questions like a normal program?",199,1.0
"i haven't been able to use this app for the past 2 days. i've uninstalled/reinstalled it, turned off my phone, and it keeps saying error no matter what i do. the app is updated. uber fix this!",37,2.0
the ride part of the app is great but the food(uber eats) part was great at the height of the pandemic but now i literally can't find one restaurant that is available on the app. i downloaded grubhub and had every restaurant in palm springs and the surrounding cities to choose from. what's the point of even having uber eats anymore?,61,2.0
"useless. can't even get taxi.been trying to book rides over two week always cars unavailable.what use is this?. can't depend on them ,u will be left stucked. try alberta gold.far better.",31,1.0
"now its been very expensive in turkey i dont know why , its doubled the normal taxi price litterly doubled the price , i used to use uber alot before but now adays i am not at all because the price , hope theres a future fix for this problem",50,1.0
"customer support is not helpful at all, and the fact there is no phone number makes it worse plus my unwanted charges issues still not resolved.",26,1.0
today i have faced a very bad experience of uber ride. i confirmed a ride three times consecutive and didn't find my find and kept waiting for 45 minutes approximately. really a very bad experience. please improve communication with the driver and i experienced very poor update about drivers location and his arrival at meeting point. there must be contact number to redress the prevailing issue with the customer at the support. i waited for 45 minutes and eventually cancelled the ride.,82,2.0
please fix bug there so much,6,2.0
we cannot download the uber app,6,1.0
real love drsm life 💞 uber download kore game moja liye,11,1.0
"""customer service"" calls me just to waste my time with how they have no solution either with their glitchy promo. switched to lyft.",23,1.0
"my sister faced this issue when app showed rs. 72 but we had to pay rs. 198 to the driver. also there is no support from uber, uber is degrading day by day due in india",36,1.0
"bajé la aplicación porque era economía. ya no lo es, esto me limita el acceso a ella. estoy bien decepcionada. i download the app because it was economy. but it sen like no longer is so this limits my use. i'm very disappointed.",43,2.0
"i just had a my first uber ride today , i had no way to get back from my doctors office, so i tried uber app that i downloaded just in case ( we have bad cab companies here,) at first it kept telling me to enter my charge card which was already there so i entered it again,then it said a two dollar charge for something ,i believe it was for confirmation on ride,but on my statement it shows five dollars? but the ride was perfect. i will definitely need them again because i need someone to pick my friend up at the house and then pick me up at hospital and then bring us back ( hospital won’t let you leave alone a friend or family must be present in cab.) oh also to take me there first, it will be a good payday for one uber driver, but anyways my ride and scheduling the ride was perfect and workout well, i highly recommend ! ,this business is going to grow pretty big.",175,5.0
"dear uber users, please check the transaction after each of your ride. i had experience where i was charged 9 times (according to my bank statement) when only 8 trips were successful. 2 days has passed, but the issue hasn't resolved yet, the customer service isn't responsive after they refunded me some amount of money(not the exact amount), they reply like a machine but never tell me why i am not being refunded with the exact amount of money, please refund me my hardearn money!",85,1.0
"the gps information use needs improvement. even if you deliberately say the address you want the car to pick you up, it contaminates it with gps info and directs the driver to the wrong address (e.g. the backstreet).",38,2.0
app does not tell you to update .just doesn't work if not updated. expected more .,16,1.0
"there were two ladies up front and they were obviously friends, roommates, or lovers. the driver had no clue what she was doing. i'm not even sure if it was my assigned driver. the vehicle was correct. i felt like the the passenger knew way more than the driver. this is why i stopped riding and it seems nothing has changed for my safety.",64,1.0
had to use lyft because uber stopped working,8,3.0
a great app for commuting but uber has the shittiest customer support. it gives just a bunch of issues from which you can select and doesn't give any option to call them or provide details for some other issue that yoh you might have faced.,45,3.0
"thanks stupid uber thanks stupid uber thanks stupid uber last week i got a new phone with a new phone#, unfortunately for me, whoever had this # also had an uber account. you bad there's no option to tell the stupid uber toaster (their version of ai) that i'm not her. that i cannot verify worth my old phone#, doctor have it any more. guess i'll download lyft instead. they have better prices anyways thanks stupid uber",77,1.0
"overall pretty good. until you get money stolen from you, your driver doesn't show up, need to file a cplaint, have a question, have a suggestion, want to invest, or any other reason to speak to someone. in the case of credit card fraud and identity theft, good luck. maybe homeland security can get these people,but not you. the only reason for a company to not issue their contact info is if they ate committing a felony and don't want to get caught. my card was stolen and used for this service. been trying to get a phone number for over 2 hours and when they do contact you back, they call you a little later and give you a website to contact them at. do these pieces of garbage need a screenshot tecording of their own app? or do they have access to their own software? show me on the app where you can contact support. you developers are too stupid to have a rational conversation. update the app with features that are useful in these situations. the website that they forwarded me to started with a t dot. which redirected me to their actual support page. am i the victim of a spear phishing attempt by these people? i googled luft customer service number and 20 seconds later was on the phone.show me that for uber",228,3.0
best app please download this app,6,5.0
down loaded app had to text number and it would not send what's the point ! useless,17,1.0
i'm trying to login in application but always show me error ( check your internet connection) can't login my account.,20,2.0
uber is excellent on pickup time and finding my location but they reject short distance call ups.so they prefer long distance requests and this ducks because one needs same service whether going to a short or long destination,38,3.0
"complete trash, my driver didn't get paid and there is no way to fix it. unforgivable.",16,1.0
"absolutely useless. downloaded for the first time ever, i've never used this before. set up the account and get everything ready. request a ride for the morning and go to pay. payment error, payment method is invalid. ridiculous. it's my card i use every damn day. great start uber.",49,1.0
"i have has several issues with scheduling a ride rather paying with cc or gift card. instead of rectifying the situation they just copy the ""standard response"" horrible customer service",30,1.0
"uber charged me inter state toll taxes without the car even crossing state border. on raising the issue, their executive keeps repeated same message while completely ignoring the issue at hand. pathetic",32,1.0
"i didn't get the point to rate the passenger. if you don't give enough tips on a bad ride, bad scores? excuse me? what do you want? you want the passenger to clean the windshield, wash the car, and send a $10 tip to please the driver and get a 5 star after paying for a ride. nonsense. stop the tip and rating bully!",64,1.0
"after updating it has become more worse,the app doesn't work at all",12,2.0
no one is replying either helping regarding payment issue i have been following up since so many days everytime we get is same typed message of no use even no one from help and support is responding drivers are charging extra and payment methods cant be switched,47,1.0
all drivers just come to place and don't stop,9,3.0
"so. hard. to. use. navigating an app should be easy and intuitive, but after 2 years i still have issues. i can't find where to schedule a ride. i keep having driver canceling on me and i keep having to cancel rides. this app really needs a redesign",48,2.0
"dear team,this realy very rude behaviour from uber driver. his name suresh today i booked a bike thay come then they asked about fair. i told him that fair ia 68 rs then he said they dont go in this fair to dasitination . they cancelled the ride after taking sometime .after that in my uber wallet show i have to pay 16 rs for cancelation .this realy very bad experience. i am sufferd this type of issue many time . why should i pay 16 rs cancelation fee beacuse he cancel the ride he waste my time .",99,1.0
"worst app this is,att emergency time it show blank",9,1.0
horrible service. very rude and unprofessional drivers. no contact no provided to complain in case of any issue,18,1.0
first time using it. swift and effective with no stress or issues.,12,5.0
"stuck on google verification process, tried 30-40 times but no result, please remove google captche and use some easy to use and user friendly captche.",25,1.0
"it show wrong routes sometimes! fix it , by choosing routes by ourselves!",13,4.0
i am not able to install getting error,8,1.0
"every time i order food they constantly cancel my order after picking up the food and when i try to contact uber for help i get nothing, when ordering a ride they stop 3 blocks away from where i requested to be picked up terrible service wouldn't recommend using uber",50,1.0
very poor and frustrating app. map loading is worst.,9,1.0
rash drivers. cancellations by drivers. untidy cabs. there are multiple trips which had issues. please try to address rash driving. nothing happens when we give comments after trips. i am not sure what actions you are taking on rash drivers. another horrendous experience we had with an uber ride. ac not working. cab was stinking with loose doors. worst experience.,60,1.0
i can't get a ride. even though i have no outstanding payments. every time i try to book a ride it shows there was an error processing your request. please fix this,32,3.0
"hard to mess a ride,but people have issues. mine have always been pleasant.! zoink",14,5.0
pathetic service. i always prefer ola. better customer service at least you get instant reply to resolve the issue.,19,1.0
"it always shows the error ""oops, something went wrong"" . worst app ever",13,1.0
"for the last few months, almost every uber driver has requested cash payments only. some have even declined the job if i insisted on paying online (to uber). this is extremely frustrating, i don't always carry cash, especially the change amount required for such rides. the drivers say uber takes 8-10 days to pay to them, and they don't have cash to even refuel their vehicles. uber needs to figure this out. i don't want to spoil the poor drivers' ratings because of this.",84,1.0
great driver was wonderful and on time even stopped at store. will definitely use again,15,5.0
"poor customer service in providing timely resolution. once you raise an issue with the uber help team, don't expect any positive resolution as they close the inquiry just for the sake of it. even if we reopen the inquiry they again close the inquiry without any resolution.",47,1.0
"the uber customer support is not at all good. i have an issue with my trip payment so that's why i can't request a ride.neither it's allowimg me to book a cab nor allowimg me to make a payment for my previous trip. i tried to contact the support team but they are not taking any action. i guess they have same automated to reply to each and every query, every time i use to send an email, they use to send a same relpy. i havn't expected this much poor service from uber customer care.",96,3.0
"it's a 50/50 shot on whether or not your driver will show up. most of the time they do, but sometimes the driver just drives to the gps point without stopping.even if you text them your exact location and what youre wearing.",42,2.0
"customer support is rubbish, i tried to contact the driver so many times because i left my house key in his car and they didn't go back to me till now. (this happened 4 hours ago) i had to break into my house as i refused to pay a lot of money tho get a locksmith knowing that the driver had/has my keys. they can do better i'm sure of it",71,1.0
easy to use & never have any issues with the app,11,5.0
"fast, friendly, she aims to please. understood physical issues and was quick to help.",14,5.0
"a decent app but drivers cancel and you get charged. can't login to my account, there's always a connection error when trying to get a taxi.",26,3.0
"poor customer care service, they not having customer care number or email to register the complaint. in app they having help session to raise complaint, i did complaint in this help session, 48 hours over still no response,so far 6 complaints i have raised no response yet. my issue without starting my trip,in my app shown on trip status, after knowing that immediately i cancelled my trip and i have charged for ₹52.50 for this cancellation. since two days i am raising complaint on this issue, there is not even single reply from the uber . other taxi services serving better than uber and swift with customer care services. since i am using 3 months worst experience from uber i am waiting for my refund after i will delete uber app and never use their services in future.",138,1.0
"it's great plain and simple ,just downloaded this app you have a piece of mind ,power confidence, at a touch of a button shazam uber driver ready to take you were you want go safely thanks samuel aguilar",38,5.0
"broken website, can't reset password. this totally screwed me over when i was on vacation and uber was my only option, i tried 12+ times and filled out 50+ captchas just to be locked out of the service because the ""reset password"" page simply refreshes when you hit ""next"" instead of updating your password, it is a damn shame this is the top company for ride sharing because i would pick lyft or any other service over uber in a second. super rich company but it's literally impossible to call a rep",92,1.0
app doesn't allow me to select payment option as paytm. showing error message even when i have enough amount in my paytm account. please look into this. i am able to select paytm for pool rides but not for uber go or others,43,1.0
i've been having issues scheduling a ride since the past 2 weeks. at first i thought it was the location or internet connectivity but no. tried this from different locations and different internet connections and the scheduling still doesn't work. stuck at the loading screen with no outcome. have to quit and try rebooking and go through the same again. please fix this. also the google pay option doesn't always work,71,2.0
bad experience.i was travelling from delhi railway station when i booked my auto it shows a fare of 210 but when i reached the location the fare was 292 how is this possible the so why should i pay extra money. your app has some technical glitch please work on it or you are playing with customers,57,1.0
stop hiring non-english drivers in miami! they really don't know how to navigate when it comes to pick up and to the destination that i want to go. and have people who actually speak english because i tried to call them to see where they are and mostly they don't speak a word of english. it's ridicilous! i'm sorry but it's really not fair when we have somewhere to be and to have some idiot ruin it.,77,1.0
the pool button doesnt work. i try to press on it and it doesnt work. i have to re install the app so i can make it work one time. plese fix this glitch,34,2.0
i try to join uber rewards and it says an unknown error has occured. whats up with that?,18,3.0
"i constantly have issues with this application. it rejects one of my credit cards for no reason and each time i have to change or update the card used as default payment, i have problems such as that i cannot order a ride, that payment is declined etc (nothing was otherwise wrong with my new card as it worked everywhere else). one day family profile tab just disappeared and i couldn't restore it. their support team was useless, sending me copypasted answers from the help section in the app.",89,1.0
it is asking to update app again after downloading.,9,2.0
if there was a option of 0 star would have given that worst app. drivers will call u to ask your destination and then cancel .was waiting for around 3 hours stuck at a place with my 5 year old kid and the drivers kept refusing.worst never use.,48,1.0
uber app doesn't work for my debit cards with money on to book ride got app for nothing,18,1.0
payment by gpay doesn't work. reason?,6,5.0
"i'm so worried what is happening around jozi,uber drivers is been burned down by taxi owners end up dying innocent ppl.plz make a plan this must stop now,we like uber is safe ,conviniant,comfort able. and available even if it was expensive it worth it.big up",45,5.0
"just bad experiences throughout the time i've ridden with you. racist drivers, drivers that smell of liquor, the app doesn't work with the exact time and that has causes drivers to be mad at me for asking if they were in the same spot. more then one occasion. this one did it though. he was rude because i asked and when i apologized. after waiting for almost 30 mins he canceled. he was around the corner this is ridiculous. i choose save time but that doesn't mean waste my time constantly.",91,1.0
app is not opening after downloading.,6,1.0
"i think that the uber idea is convenient. however they have the worst customer service i've ever come across. i can't even find a valid phone number to call for assistance. in case of an emergency, what am i supposed to do. sometimes during the course of my trip, the fare just increases or doubles up to my surprise. when i cancel a trip i have to pay a penalty, when the driver cancels, i still have to pay. most drivers are also very rude and unprofessional, and since this organisation has decided to hide their contact from the world, reporting such cases is impossible. i am an extremely annoyed customer, mostly because i have recently been billed wrongly. is there anyway to fix this problem?. or just consider this as one customer lost and many to be lost if this continues.",142,5.0
"this app is great but. the drivers i get are always moody, shouting and take more money. i complain every single time but no one takes me seriously. they have so much behavioural issues. i dont want to take their service anymore. no one cares about bad rating either. i really wish authorities take serious control and do as required.",60,1.0
the app has randomly lost my business profile as well as randomly not connecting to the uber network. even after doing all their suggested troubleshooting things still wouldn't work. lyft worked as soon as i opened it so i'm inclined to think there are just issues with the uber app itself.,51,1.0
"excellent mobility app. in the past was some buggy but the recent updates make it much more stable. i've used in more than 10 countries with no issues and i managed to get a proper ride. allows you to pay in cash and also many or credit cards. depending on the country there are many options that appear or disappear. some advanced features, like carpooling, are only available in us. in some countries you can book a taxi as well",80,5.0
"uber has the worst drivers of any ride sharing business. they continually cancel on you after accepting a ride. when they don't cancel, they drive the wrong direction extending your pickup time thus forcing you to cancel on them. uber needs to take responsibility for their drivers and their customer's time. they will also cancel on you to extend the time of day to get you into a multiplier or higher charged ride.",73,1.0
i am unable to download it,6,1.0
terrible customer service. a driver refused to drive us unless we gave him 20 extra dollars for uber xl. only 4 of us. and he was driver assigned when i picked for 4 people. then they took the full ride amount out of my account. but only refunded the cancelation fee which they didn't even take from me. there is also no contact number unless your a driver so if you do have a issue it can be frustrating to deal with uber.,83,1.0
"sometimes i get in the uber and the driver don't say 2 words to me and it's like an uncomfortable kind of ride well that's not how my experience was when i rode with christopher he was talkatively talking about kids and that he had served in the united states military, i thanked him for his service. yeah, really pleasant for a 10 minute ride christopher is one that i would request to drive me again. thanks again christopher!",79,5.0
"pathetic it downloaded bt not opening in my phone,,bad experience",10,1.0
"the reason for my review is that i requested an uber and i saw on the app that she sat in her parking lot for 30 minutes and didn't move. i attempted to use the help option on the uber app and it was to no avail. there should be a way to block drivers from ""stooping"" and collecting cancelation fees and leaving riders with no transportation. she literally would not cancel, forcing me to cancel on her and get charged. the worst thing was i was late waiting for her to cancel. please fix that.",96,2.0
good service and driver. my only issue was that i payed 28 dollers for a 15 minute ride. when i ordered it said 14.96,24,5.0
"no specific incident, you just have terrible customer service all-round. furthermore, all you ever try to do is squeeze as much money out of the passenger, and pay the driver as little as humanly possible. i can't tell you how many times i've told drivers how much i'm paying u ever and the driver's jaw drops to the ground because he/she is making a quarter. uber are monsters and you should be ashamed of yourselves. i use lyft now. almost never use uber unless i'm really stuck.",87,1.0
"why do the drivers request extra cash every single time you book a ride , what type of nonsense is this . otherwise it's a really good app but pls fix this issue",33,1.0
"would give zero. have had the worst rides compared to all other apps and had the easiest issue with my account (new credit card # with the same company) and it has been over a year, have a 1700+ credit score, they still haven't figured it out. on the off chance i can't get another app i still try to fix this account every few weeks. they never even reply to try and fix it.",75,1.0
"useless app, for no reason uber deactivated the account. send a message to reactivate but no response from them. don't download the app as they don't have any contact number for communication except the mail id for which they don't reply. ola is much better than this. .",48,1.0
had an issue with payment and i was impressed with the timely and professional manner it was resolved.,18,5.0
"i downloaded the apparatus 2 days ago and i put my 100 dollars gift card,they disable my account with no specific reason why,i am disappointed since this is suppose to be my first time to experience.they got my 100 dollars gift card and i cannot use it anymore.what a theft!i emailed them and they don't reply anymore.",57,1.0
the experience was unacceptable. the uber driver was far off from the pick up point and i told him to reroot(get another driver) instead of me cancelling. he shouted that i should cancel it if i wanted to and he charged me an outstanding balance of 400 naira when he didnt even pick me from the pick up point. i now have to pay 400 naira when i didnt get picked up. pls this issue should be looked into. but other than that uber has been great.,87,3.0
overall like the app. there have been many issues with the drivers but they always solved it asap and reimburse me for the rides. just one suggestion though. you guys should add a walet to the app. because most of your drivers don't have change. so they usually charge me 10-15 rs more everytime. which amounts to a lot over the course of month. other than that great app.,69,3.0
starting download again after successful download. what the hell is this .,12,1.0
till today i was happy with uber but today i am thinking to switch to some other app. the reason is i had to wait for around 15 mins for the driver and when i was calling him he was continuously disconnected the phone. i didn't want to cancel the ride since it will lead to cancellation fee which will automatically benefit the driver(by giving him 31rs). and i was hell irritated. so my issue is with the cancellation fee which doesn't even bother to ask me why i am cancelling the ride.,93,3.0
worst app. zero star friendly. when in need you can't contact the customer care. you have to keep on going through series of articles. even the 'help option' doesn't consist of 'customer care support option'. all you get is loads of articles. worst ever app.,45,1.0
how people can contact u what's your u.n.a no yesterday i was face a issue first time i was used itna gatiya expercice rha i mostly used cream so much better then your service have to learn,37,1.0
i can't use this app. i'm stuck in a feedback loop that asks for a password which i don't have as a first time user. the robot photos are blurry and hard to identify.,34,1.0
some time payment issues i had faced otherwise services is good,11,4.0
i pretty much liked at start but now i was been charged fully and the coupons are not applied and the cash which cost extra is returning back and also expiring automatically.even the drivers for intercity cancelled my trip and went privately coz uber has not funding them and eventually charging per trip pls make sure to correct this error .i was fed up with these issues but i am continuing to use coz of no alternatives eventually more i was unable to call the uber help line number.pls answer,90,1.0
"there's a huge issue where the driver can can accept your fare and if he is close enough to the pickup spot, can just take his sweet time. you can cancel, free of charge of course but here's the kicker: he can just keep accepting the new fare. multiple times. i don't understand how the same individual can just accept your fare over and over even though you cancel it (without charge because they are obviously over the time limit).",80,1.0
not 1 issue so far and been using about a year. not 1 bad experience with any of the drivers. thanks uber!,22,5.0
"it takes minimum 45mins to book a ride always, do not waste your time and data by downloading this app",20,1.0
unable to book a cab. shows an error everytime. support resolving the issue since last 4 months,17,1.0
"driver got abusive and threatened to hit me when i asked him for taking a better route to avoid traffic and also not to doze off. according to him i shouldn't take uber rides if i don't want to follow the maps (even if it shows a congested route) and not to tell him anything. so taking cue from his wisdom, i have decided to stop taking uber rides. needless to say the driver quality has nosedived at uber recently but abuses & threats are all together next level and definitely not for me. also i really don't have huge hopes that any action would be taken against such rowdy behavior i did give him a piece of my mind (starting my day with abusive drivers isn't exactly what i look forward to). absolutely disappointed in the service and arrogance of drivers being associated with uber. i am definitely ask my family members and friends to avoid such ridiculous experience and service.",162,1.0
insta crash even after reinstall.,5,1.0
app downloading is very slow and difficult,7,3.0
"this app started out well but went down hill. it's always a struggle to try and track the whereabouts of the driver during the trip. it automatically picks a ride without your permission, and when you try a cancel it , it completely ignores your request. it's very time consuming and frustrating trying to get the pin to verify the driver because you open the app it freezes the whole app. i'm disappointed in the way it's working cause i was really liking the way it was before.",88,2.0
"a driver charged me 100 extra and termed it as parking fees and now when i book an uber, they are asking me to pay 300 from my previous ride which show that it hasn't been paid. i paid it in full and 100rs extra was charged. now i can't book an uber because they are asking me to pay additional 300 & when i raised this issue, the uber customer care seems least bothered. they don't even care to reply wow and now i uninstalled uber and the still cut 300rs from my account. basically they robbed me.",99,1.0
worst app ever. couldn't even login or register a new number. you are loosing a customer. transforming to ola soon. fix it or loose,24,1.0
may have some glitches but the people who came up with the idea and the algorithms deserve to be rich. but they could share a little more of the wealth with their drivers!,33,5.0
"not optimized for galaxy s9+ , the driver on map is freeze",12,1.0
scheduling doesn't work even when launched via url on uber website.,11,3.0
"wonderful service, experienced drivers, well behaved and properly departs us to our destination, even they are very much punctual about their arrival time. car is comfortable with ac and quite affordable costs. car availability is excellent in kolkata even somewhat good in less populated areas. but sometimes the price becomes expensive . everything is perfect but i would request the authority to kindly look in this issue for making the price more cheap because sometimes evn in less distance from pickup point to destination, the price keeps on fluctuating.so, please look at this issue. thank you for your service and i hope they continue to provde more cab availability in less populated areas of kolkata and i also want the uber service to be initiated in my hometown agartala, capital of tripura state, north east india.",136,5.0
"so. i actually ran out of gas because i wasn't paying attention on the freeway. i google the nearest gas station at 5 miles. what a rediculas way to spend 12 bucks, but so much better than walking 5 miles on the freeway when i needed to be somewhere. i downloaded the app and had someone pick me up in 5 minutes, take me to the gas station and back. love uber.",72,5.0
my uber gps is not working properly i can't even book cab. some problems is going on with my uber account. fix it,23,1.0
"the gps is always off, times are off address entries are whack. i'm in lisbon stop telling me i'm in zurich. if i have to retype this address one more time only to have the apt change it to what it thinks. i swaer",44,1.0
absolutely awful! the app used to be a lifesaver and now it's a burden. the map doesn't work so you can't see the location or anything and when trying to accept the higher fare it doesn't let me! sort it out especially when it's predominantly app based!,47,1.0
"first time i used the app it took over an hour just to get the app to set me up with a ride,, i was stuck and needed to get to a job, ended up being late and i had plenty of time to get there, havent used it since,,, worst experience ever",53,1.0
"your account is currently disabled, no help provided by uber to unblock my account :( .no customer care support, email links of support which are of no use to resolve issue. it's 2019 and still the issue exists , i can't login as my account is blocked and there is no way to unblock , no customer care number total waste",61,1.0
"this service is good .uber has no communication, with customers. sometimes driver cancel the ride and we have to pay for. one customer care should be required for customers. payment link has sometimes create issue. add offers for daily users .",41,3.0
"i like the service , but it seem to always crash on my s8plus even when i'm not opening it. maybe you need to fix it first before i download it again",32,1.0
just doesn't work anymore. cars constantly flicker on and off screen. i'll see cars but it'll say no rides available. but the most expensive option is always no less than 20 minutes away. done with it and uber eats.,39,1.0
worst app. i had bad experience. no cancellation even before confirmation of booking. ₹10 penalty after every cancellation. no average profit to the drivers. no vehicles available every time. company is looting people and drivers. don't download this app and go for ola app.,44,1.0
ui and design needs to improve,6,4.0
"why the driver of uber are so unprofessional.no response nothing, he is not responding to the calls neither he's canceling the trip.after making multiple calls to him he is messaging me ""kahan jana hai"" .really.? are u guys that busy u cant even take a call. nonsense, try to understand someone's urgency.you are not doing any favour, ur being paid for this, try to be professional.",66,1.0
"where is ""uber moto"" into the app? i already updated the latest version but still not showing up on the options que! fixing this will get u 5",28,3.0
"it has its issues from time to time, but after 3 years of using it i can say it's still the best taxi app in bucurești.",26,5.0
"poor management ☹️ , no action on query on social media , no action on driver behaviour , no human safety drivers always call to kn drop location and cancel the trip if you are male or female doesn't matter if u stuck somewhere in mid night they always ask drop location , when u raise complaint or post concern on twitter facebook no action taken by the company.",69,1.0
"uber needs to do better. there used to be a not for me section when ordering an uber, i no longer see it when i try to book uber. plus since we are charged a fee when wr cancel, the driver should be charged a fee when they cancel or drive past your house or we we should get a $5.00 credit",62,1.0
sometime payment issue. ford. not facility for call and bed expirince,11,1.0
can't see the proposal screen when i try to book a ride. it's been blank for a few weeks now.,20,1.0
the app failed to apply my new uber pass (snake oil) discount to my last 2 rides. when i raised an enquiry to correct the error; i received a bot template response saying uber were unable to help,38,1.0
please its my request to the higher authority stop the option of driver cancellation of the ride. the drivers are taking advantage of it. and the passenger are getting harassed due to this. drivers are constantly calling are asking the drop location if they wish to go then they arrive otherwise they cancel the ride. people are paying not to get harassed.,62,1.0
some drivers are not responding at all.they are often cancelling the rides,12,2.0
cant upload and too slow,5,1.0
the wait time is stupid long to get an uber can't wait to have my car fixed and there uber canceled twice on me,24,1.0
uber says they have the most responsible drivers. today i have seen this when theysay they will come and cancel the booking. and many of them just ask for the location before coming. and then cancel. and this issue has happened many times. if this is the kind service of uber so they should be ashamed of themselves and improve it rather than spending on advertisements.,66,1.0
"app keeps asking me for otp and takes me back to same screen. tried with two different numbers, and email. have not been able to fix the issue",28,1.0
it's very easy to use the prices always seem fare and fingers crossed i have always had great drivers. friendly and ready to help load bags at the airport. i love how you enter your destination and the driver automatically know where your going. you don't have to explain anything simply jump in your ride and go. whoever thought of uber is a darn genius.,65,5.0
i've been trying to install the app but it doesn't install why? it keep says i must download again,19,5.0
"after the latest update, it doesn't refer to current location, not sure what is the issue but it is really very difficult to operate. please fix this asap.",28,1.0
drivers are terrible and the conforming trip is worst for urgent issues the prices are double charge i hate u uber,21,1.0
"awful experience with uber customer service. i have been an uber client since a very long time. yet, i had an issue with one of my trips lately. it remained unresolved for more than 2 weeks! i had to text on their useless help section, getting vague replies or nothing at all. the way you treat your customers is a disgrace!",61,1.0
"booking cab for other person takes time due contacts takes time to load, app is very slow",17,3.0
"very bad service i booked my journey for morning before night. i was waiting for pick me up, but none came for that. when i saw the app it was cancelled without any intimation. i booked again and was informed that the driver is in the way and coming to pickup within 15 minutes. but also same issue repeated.",59,1.0
it's not stoping send me sms without the option to disable / stop even after uninstalling the app,18,1.0
"uber needs to improve driver arrival time estimates, using better real-time traffic data. it can get really frustrating after days of miscalculated trip times.",24,4.0
never had any issues with getting where i need and want to go.,13,5.0
"the cab and service is fine, but the app is horrible, keeps hanging or crashing, shows outstanding amount even if i have paid it and does not allow me to book a new cab. worst app ever",37,1.0
i get worst experience from uber when i book a cab it shows me 320 fare and when it drop me the driver saying me you have to pay 420 why he take 100 rupees extra from me totally worst ap and bad service don't download it,47,1.0
"i downloaded the app every time a msg pops up saying ,,,ops something went wrong not able to log in",20,1.0
i have paid the amount twice and did not get refund. i have even reached to support through messages and proofs also. even though there is no response. please be quick at responding to customers. i wanted to know whether the money will be refunded back or else this is the way to trap money.,55,1.0
i enter a location loads for half a second and nothing happens. no feedback no errr.,16,1.0
"you should consider stopping doing business in india. it was so good when it started but is downhill in the last 3 years. driver matching alone takes a long time and after that the drivers either don't confirm or cancel the trip. we would have missed a flight today had i not given up on you and not called a local guy. charge little more money if you have to but if you are making an app like this, the minimum expectation is that i am able to find a driver in the next 10 minutes.",96,1.0
"the app allows the drivers to cancel the ride once they see where they are going. it's very frustrating especially since i don't have short rides or in bad areas. it happened many many times that after waiting a while to find a driver and after waiting even 20 minutes for that driver to arrive, that driver canceled the ride a few minutes before arriving. i almost stopped using uber and will probably do it in the future if this will still happen. other than that, the app works fine.",90,3.0
"dumb app, detects panvel as intercity and charges more. i have stopped using uber its correctly detected in ola and charges less",22,1.0
i live in a apartment the gps used my apartment complex address not mine there's is 29** mines 29** can't change it and keeps giving me an error so 👎 for me sorry suber,34,1.0
i linke linked my account with paytm and now i can not book cab with cash payment mode. also when i hit confirm just map opens and nothing happens. this app doesn't work when it is supposed to work always lagging.,41,1.0
having trouble for login i have tried many times bt still facing trouble to login and that quicl security check is such a problem its taking too much time and too many checks such a waste of time and it's also having password problem to login even though i have changed my password many times still it's showing wrong password again and again😤 i have uninstalled and install it but still facing problems. fix this problems so soon as possible,80,1.0
app re-installation and re-login option are so annoying. forgot password option doesn't work.,13,1.0
"1) i am trying to purchase the ride pass. a) there is only paytm option, i tried adding my cc. it charged me 2 rupees and still it didn't get added b) even paytm option doesn't work to purchase the ride pass . 2) it charges 400+ in uber go for 10 km 3) there is no way u can connect to customer service for any help or complaints 4) if you give feedback on drivers or ask for reversal of cancellation fees. they will return back cancellation fees, but next trip will be charged extra.",96,2.0
unable to see the cab movement property and need to be fixed asap,13,2.0
"experiencing technical issue with pixel 4a, android 12, whatsap shared location does not open as destination in the app. when click on whatsap location, it asks to open in uber and when select uber it just simply open app. second pathetic issue specially in delhi ncr region, multiple cancellation of trips. no one is ready to come from noida to delhi and vice versa.",64,1.0
"i don’t have a car and my place of work is 40 minutes away by walking, so i end up taking ubers whenever i’m running late for work or if i’m too exhausted to walk home. however, it seems i have to play a guessing game every time i call an uber, because the predicted arrival time has been correct maybe 10% of the time, and that’s generous. the issue i’m having is that the app doesn’t seem to have a good grasp on the availability of drivers in my area. sometimes the drivers are only a couple minutes further out than initially stated, but other times they are over 20 minutes away. for a drive that takes 9 minutes at its slowest. i don’t blame the drivers for this, because it’s unreasonable to expect them to always be in the area. what this means is that the blame has to fall on the app, and it will remain there until the app becomes at least 70% accurate in its predictions. it doesn’t have to be perfect, but it should at least be adequate.",184,1.0
do not download worst app i ever download i have over 55$ of uber gift cards on my account which uber has not let me use for over 6 months they have no number to contact for help they basically stole my money do your self a favor and download lyft instead thanks,53,1.0
"for last 3 4 times i ordered an uber auto, the amount they show at the booking time always changes when i reach the destination, every time there is an increase of 10 to 20 bucks and there is no valid reason for it. the drivers dont make a call when they arrive it has been twice that both of us were at the pick up point but the driver stopped at a distance and i was unable to figure out whether it is my ordered auto or not and hence waiting charges were added .",96,1.0
"kindly make the driver's number accessible in the app after the trip ends, just incase one needs to call the driver if an item is forgotten in the vehicle or one needs to pay later.",35,4.0
"had an awesome, comfortable ride. although we got stuck in traffic, the driver was a consummate professional.",17,4.0
when they rip you off there is no way to get things fixed.,13,3.0
very poor service app is taking too long to installing after download complete,13,1.0
four year customer and new update has been giving me issues nonstop. i've been a loyal customer. please fix your app.,21,1.0
i have been using uber for a few months to work and home. today the app just stopped working. stated my password was incorrect when it is not. no help sites are up and available. email support not helping. phone numbers you can't call in. and on top off it all i am 4 hours late for work because of this. why isn't there tech support for this app with 4+ rating? i spend over $150 a week with thid ride share. and now i am very disappointed and possibly terminate.,91,1.0
"load time is terrible and most recent update has made driver location completely unreliable. it will take 5 minutes, the entire wait time, for the app too short my driver's location. terrible.",32,2.0
"i am both rider and driver, as a driver i do not understand why so many drivers accept then cancel. i always make sure to pick up the rider but i have had many riders cancel 3 or 4 minutes after i am heading their way. both driver and rider should cancel immediately if it's a mistake. the issue with pre booked rides is uber will often send us too early so my advice is be ready 10 minutes early or the app will charge rider after 2 minutes of the driver arriving. this is out of the driver hands.",100,3.0
"i booked auto for my mother it got accident apart from there uber app not working i would definitely catch uber head office and i give complaint to police station , i put the number of mails to uber no one responding i will take action as per law.",49,1.0
not opening on my phone after download.,7,2.0
payment management is awkward. switching from business to personal bumbs easy and payment method not available unless you are booking something. had my personal use show up on expense account not a clear path to fix.,36,2.0
"trying to resolve fare issue through their support, which is horrible and i am almost writing my 25th email in the chain since a month.",25,1.0
clicking on ride for crashes the app,7,1.0
"why does almost every uber motorcycle driver asks for destination? this is very irritating! uber needs to train its riders how to not irritate their customers"" and the helmet uber provided are up to no good! if uber wants monwy from its customers, then it also needs to ensure customers' saftey. in fact, saftey needs to be on uber's top priority list!",62,3.0
i cannot get the app to download. i am currently assigned to the monthly subscription and i would like to cancel my membership because this app does not work majority of the time. i tried to request a ride several times the other day and i kept getting an error message. how can i cancel the monthly subscription? i think i will stick with lfyt.,65,1.0
real easy app to use. very intuitive and user friendly. interface is great. please fix the notification for reserved rides. i had to open the app just to make sure my driver is on his way and he was.,39,5.0
"decent but sometimes the mapping service doesnt work whereby it doesn't accurately follow the uber car. c'mon guys, you're worth billions so invest it on providing an accurate service.",29,3.0
this app. is good and helpful. and please can you tell me how to delete driver account? by mistake i was signed into driver account a few days a go.there must be a separate delete account for driver and rider.please try solve this issue or upgrade it fast. thank you! 😊,51,4.0
"well uber is uber ,see we all love uber when it first came out and we all said wow its very cheap to.and that's because we were only using it for fun. now 10 years later.my car broke on me ,so now i have to fix my car and still pay for my uber and man uber is not that fun now it's like a rent pay.ment but still in all i like my uber. but waite can u guys give the discounts amd perks that ah ah ah. lift has please",92,5.0
i have forgot my luggage bag in the last ride yesterday night.later i caught the driver number.and contacted him.he return me my bag.i didn't check infront of him.after i reached my home then i have checked my bag.the driver has stolen my clothes nd some lagguge.and he is not responding my call.i have calling him from yesterday he didn't responding.so please help me.is there anyway i want the driver address or else auto number etc.,75,5.0
i love the uber service.had few issues in the past. just let them know and they'll resolve it i thank you for your service,24,5.0
having lots of issues lately.,5,4.0
"hard to set up payment and tipping needs to be better, same transaction.",13,3.0
"but one thing you need to fix is to be able to add your comment when you go back to view your rides just like you can add issues, and your tip. because sometimes you in a rush getting off you give only the stars and you don't have time to comment. thank hope on the next update that will appear. thank you.",63,5.0
"uber car service in jordan is so unprofessional and completely unsafe. most of the drivers are rude and they refuse credit card trip and some time the car details is different that the actual car, it feel like uber drivers in jordan are gang style which make you feel unsafe. i reported many issues but no action what so ever from uber management. i never had these issues using careem app. am just afraid after uber has taken over careem it will be eventually become like uber in jordan.",89,1.0
providing good offers but facing server issue. accounts are getting blocked. worst i stopped using this,16,3.0
lynn was gracious & helpful loading our bags.,8,5.0
sometimes it glitches and i don't get notifications,8,3.0
don't know how to contact uber for any issues hence i have to come here and don't give me some mail id to contact you. there should be some procedure to reach in the app itself. main issue is why don't you guys deduct amount right after the trip is finished? you irritate us to make the payment while booking a next ride and even then it gives some error not allow to proceed and neither allow to change the payment method.,82,1.0
"constantly messes up and gived me a network error and only works rarely, i constantly have to uninstall and reinstall and sometimes when i enter my location it doesnt recognize it unless uninstall and re download it and other times it doesn't recognized any of my saved payment methods and will again show ""network errors"". it's extremely frustrating and i have switched to lyft for good.",66,1.0
"on 13th march 2023, i booked a trip from home to college for rs 275 and google payed 275 to the driver upon reaching the destination. and yet now it shows payment not received and i have to pay on my next trip otherwise it won't let me book another ride. please look after the issue.",56,1.0
since 3 days now i cannot book a trip from uber. everytime i launch the app it always says 'google play services are updating'. please solve this issue. thanks,29,2.0
it was gud alhamdulillah. thr was no issue.,8,5.0
a few times the drivers miss the exact place of pick up and stop at points near or around the spot. if drivers could take time to read the maps well it will do us good. so far the service is o.k.,42,4.0
never use this app. they will lock you out of your account not tell you why and then do nothing about it. poor customer service and they will just completely ignore you and not care. also there was an issue with credits i might have this issue but they refuse to do anything about it. at any time they will deactivate your account and not tell you why don't use. still won't tell me what terms i broke i guess simply installing the app counts as breaking their terms.,89,1.0
"the app stopped working. in the map area it does not show the map, but only says google service is updating",21,1.0
taking way to long to download,6,2.0
takes soooo looong to download. garbage,6,1.0
the app just doesn't work on my phone won't even let me register.,13,1.0
"doesn't work. no option to rent jump bikes. help won't load. edit: added payment, now bike option is visible. info would have been nice. edit2: tried to take a bike, wouldn't let me, asked for credit card although i had added paypal account. so far, worst experience.",47,1.0
"tried uber because i hate getting ripped off by cabs. unfortunately i had a bad experience with an uber driver (stopping at green lights, pulled over to wait on the shoulder for no reason other than to waste time) and uber support was completely unhelpful. also they are now sending me spam mail to become an uber driver. i will be sticking with competitors of taking my chances with taxis from now on.",73,1.0
application stops at billing time. and sometimes show wrong kms and amount .,13,1.0
"the functionality of uber cannot be understated, for sure. however, it is extremely frustrating that the ability to add multiple steps to a ride seems to appear and disappear at random. the plus sign to add an extra stop is not consistent. it seems that it varies by phone, update, and randomness. if you would please make sure that basic feature is accessible at all times, and this app will get 5 stars from me!",75,3.0
gives uber drivers wrong directions then the driver cancels and you are charged $5 & even if you dispute it and it's credited back there are only a minimal amount of allowances of dispute but if you're always leaving from that address it is a persistent problem and i ended up paying a fortune in cancellation fees. there is also no effective communication with customer service to report the issue. apparently they only take calls from certain status riders.,79,1.0
for the first time i had no issues with uber services.,11,5.0
used to be great. cheaper than a taxi and cleaner too. now it became a corporatistic load of bull.,19,2.0
needs more option in rating area,6,3.0
the worst app ever don't ever download it by mistake. my worst experience.,13,1.0
"complete garbage. for a company whose business model revolves around an app, they are failing miserably at providing a stable product that doesn't have a million technical errors when trying to get something as simple as a ride.",38,1.0
maps stop working if the driver takes too long to get to you. have to just wait till they turn up as it no longer shows their location or your own.,31,2.0
have probablem downloading uber ap,5,5.0
i hate that they double charge and hold the money for more then a day. only company i'm having this issue with. sometimes a regular cab is cheaper.,28,1.0
"map has no help! button (emergency calls) a) police. b) families. c) relatives. d) on road neighbours uber/ola cars urgency help. e)driver issues - live communication call center help. if is heshe arrogant or doubtful drivers drunken before starting. -- 1.route map is not clear. 2.need multi coloured roads(use very light colours), 3.landmarks (any dark colour,) 4.main road colours(lite red), sub main roads colours(lite green), street road colours(lite blue). 5. app is not easy.",74,1.0
"y'all still haven't worked on the gps inaccuracies. it showed me the cab in the road front of my house but was behind my house. this is messed up. i cannot book uber in an emergency, always have to go for ola just because of this mess. fix it. and also, dark mode.",53,3.0
i have been using this app for long but suddenly options for payment through cards and upi stopped working. not finding proper coustomer care no to resolve this. it will still be helpful if i get a proper solution of it.,41,1.0
why i can't pay panalty cash to other driver. i cannot request uber. plis fix it.,16,1.0
people will only pick you up in certain city. sometime they will accept the ride just for them to cancel once they are infrount of your house. way to expensive just for me to be 20mins late to an area i'm supposed to be at. if you live directly outside of a city trying to get in you might as well take the bus even though your going to be late because using uber will make you even more late. not all drivers are like this but this is a 3 times a week issue and honestly i'm fed up.,100,2.0
"i was charged money from my debit card without even getting in the ride. after i booked the ride, the driver asked me the destination that i had already put on the map, then after a few minutes the ride was canceled and for the record i didn't cancel the ride, the driver maybe! but the app charged rs 376 from my card and the trip is showing as completed. so, i want my refund as soon as possible and please fix your app!",84,1.0
"this app really needs my phone # and after i did get one it baned my phone, what.",18,1.0
poor support from help team on issues. no tele support in india as informed in the reply. i lost 800 rs due to wallet synchronization issues. without understanding issue irrelevant replies sent numerous times.,34,1.0
recent update just crashed the app. now the app just days ' around you' when opened. tried reinstalling and multiple login methods. can't use the app anymore,27,1.0
"stopped working, l just get an unintelligible error.",8,1.0
"used to love uber about a month or so someone got access to my account anf got a ride, i was contacted and said the issue was fixed and got a clear head in the past 2 weeksbq it has happend again almost 40 in ttips cash wise so i msg and they say well unfortantly we can't do anything we will taks it into consideration im fuming customer service was horrible and was apparantlg told this was fixed some time ago and had gotten worse , if uber again taking 2 long trips and at my wits end no help",101,2.0
"first time i actually tried to use uber and request a pick-up, the app failed. no reason, no customer support, no nothing. since i needed reliable service, i tried lyft, and lo and behold, it worked. no problem, no issues, smooth experience. uber is trash. uber should take a page from amazon, and have a real, live humans we can talk with!uber is useless. how much you want to bet i receive a canned response from some uber bot telling us how this was a ""unique "" experience? use lyft. see reply",92,1.0
nice app but too much mb to download,8,5.0
"the app continues to crash, causing me to be late to work, or stranded on the way home. this is awful",21,2.0
"the app and moreover in general the company behind is terrible. there is no way to reach out to support in anyway and talk to someone when something goes wrong. the only way you can get some support is through their list of pre defined questions, and even then you will only get an automated message. the level of careness this company has toward its riders and drivers are despicable. stop using this service",74,1.0
don't use this stupid app they won't come on time 4 times redirect my trip while i'm in emergency basis finally i catch public transportation very sad rip uber app still i am facing same issues no one can take seriously action,42,1.0
app is always glitching out on me currently and it's getting increasingly frustrating as i use this to get to and from work currently.,24,1.0
my car stopped.in middle of a flyover and there's no.way for us costumers to do.anything or contact anyone in this app.moreover almost same money was cut from my account and again no option for me to complain about it. i have been using this app regularly for years but incidents and carelessness like this made me change my primary mode of commute,62,1.0
safety issue driver have behavior issue always demand cash and never have change our is also hard earned money data privacy issue,22,1.0
please fix the ride for someone else option to confirm selection of name/ number entered whenever one goes on to book for somebody else. i have tried using it multiple times and this option goes useless. please look into it.,40,3.0
"wouldn't let me book, stuck in confirming payment. would just keep asking to confirm payment.",15,1.0
"there are payment issues with uber. i have tried several times but the payment does not get processed by debit/credit card. every time i add the details of card, they debit charge 2 rupees but the payment does not get processed. every disappointed. please solve this issue asap.",48,1.0
can't load any payment methods other than paypal,8,1.0
"it was my first time using the app and i had to ask someone at the airport for help. i could not clear 678 hague from the app, that address was in there from january 2023 and i never confirmed the address in january to be picked up. the driver was nice and i confirmed his name and license number. there needs to be a clear and start over you can click.",72,4.0
i don't really have a problem with the experience but i was just confused that the aveo passenger app downloadsthe uber app.,22,2.0
worst experience ever . driver not responding driver only wants to go only selected location and cancel our ride himself,20,1.0
customer care is not user friendly. sometime it becomes very difficult to register any issues.,15,3.0
hi. love this app. only issue i have is that i can't see my actual map on the app. need help with this please.,24,5.0
"worst customer services, i had paid twice for same trip in two different sources due to bank server down, they are not even bothered to look into the issue, this is not the way you treat your customer, you just cannot ignore concern raised",44,1.0
everything was good except the payment mode issues,8,3.0
"hey! just want to say that the app is awesome but the only thing i usually face issue is while contacting uber driver why don't you guys provide the direct contact number of the driver if somehow my relatives have to call for a cab they just have to enter the registered mobile number and then hashtag ,this thing sometimes doesn't work hope you will fix this issue thanks",69,5.0
"i think uber is a great alternative to hailing a cab, riding on a bus or walking. although there are glitches with some of the uber app both for driver and rider if people could be a little patient and compassionate. it is not always the drivers fault. a rider can put in a wrong pick up location that could add confusion. it hurts the driver when things are not exact. money = time. time = money. after all is said and done, it is a great choice.",88,5.0
i was charged twice for a trip. i paid twice since i had to book cab urgently. i asked them to refund the amount. nearly ₹400 have been deducted from my account. fraud behaviour from team uber. it has been 3 rd week. no response from them. don't download the app. worst experience. once the driver started the trip without picking up me and they charged me for that trip. such irresponsible team. please don't download the app. . such cheaters.,81,1.0
"there is no customer care,so not able to contact the customer care. i was travel on date 24th sep 19, when i am downloading the invoice copy , it's downloaded in zip format. i am unable to download the invoice no/invoice copy in pdf format from uber website pls provide the invoice copy in pdf format",56,1.0
"hello, i've been experiencing not being able to upload a new profile photo for 3 days. i've spoken with support and they said there isn't anything on my part that they see an issue with. i've cleared the cache, data, uninstalled and reinstalled the app. please assist me with what's going on. thank you",54,1.0
i been robbed! (uber) zero stars brought a uber card for the first time after trying many times to load the card with no success not to mention i'm a disabled senior citizen yes i have been robbed by uber !,41,1.0
"to much confused the location because whenever i book the driver show pickup time 2,4,5min then after 2,4,5mint show again time at it is. and location can't show proper. otherwise app was good . needs a little update.",38,3.0
"uber signed me up 4 24.99. told me that i was going 2 c huge discounts by perpaying fr future rides, yet et i booked a ride i was overcharged, charged & the car took 2 lng 2 pk me up. i asked 4 a refund of 24.99 they denied. but took off the ovrcharge. 1dvr tried 2 drop me off on s/s vs n/s then argue with me like i booked it wrg. i didn't. once error cleared, no sorry. an/dvr told me they had 2 stick 2 a certain route, can't turn 2get me home sooner put me out n middle of 4lane traffic! done!",107,1.0
"i have asked uber to not allow my ex-girlfriend in medellin,colombia to charge her uber rides on my credit card, she is stealing when she does this and she will not stop. then uber will not allow me to you this same credit card,my credit card to charge my rides. uber refuses to help me in the matter or send an email explaining why! uber is no help at all; crooks! why does uber refuse to do the right thing and stop this thieving woman and block her from charging rides on my credit card?",95,3.0
"asking to reinstall multiple times, similar issue in uber eats",10,1.0
i accidentally double order a meal within the uber app because the app was frozen in a way that it didn’t look like it went through. when i realize my error i was unable to cancel within the uber app but i did call the restaurant sweet 27 immediately and cancelled manually. i figured out that i had to open the ubereats app in order to cancel despite the fact i can make the orders on the uber app. the staff recognized me immediately being a regular customer and that my orders were identical. they didn’t make the second order at all. i was still charged for the food even though the staff said they wouldn’t. i’ve corresponded with your help staff. they ignore the fact the food wasn’t not made and still charge me the full price of them meal in the middle of a pandemic. i’m waiting for the owner of the restaurant (sweet 27) to be in the building this week.,164,1.0
the app keeps on crashing in huawei.,7,1.0
it does not provide help on any issues faced by the user. just lack of empathy for its users.,19,1.0
"you can't ever delete it, don't download",7,1.0
"this app doesn't work on my phone. i installed it and got to put my phone number in, and it just sat there, spinning it's loading wheel. and yes, my internet works, considering i was able to install the app and upload this review.",44,1.0
"so far my experiences have been great. knew what the vehicle looked like ahead of time so we could wait/flag them down. able to pick and choose your drivers, know the rate ahead of time, etc. missing one star because of the occasional glitch during peak times.",47,4.0
"i wish i could rate it zero stars for such a well known and high scale app its an absolute dumpster fire. constant glitches, constant errors, and horrible to reach out to when you have an issue. my app has frozen and glitches more times than i can count. i've had drivers stay in one spot or go the opposite direction more times than i can count. i miss my train everyday depending on uber today was my last day and i'm switching to lyft. uber is horrible.",88,1.0
"i am unable to add additional stops to my journey despite the app having the option to do so. whilst attempting to add additional stops, the app goes blank and i have to restart it. i ensure the app is up to date at all times but the problem persists",50,3.0
very poor customer service.i am trying to contact you for a very important reason. there was some technical error and i paid lesser for my trip(estimated fare was rs 500 but i paid only rs 147.since then i am trying to find number or mail id to connect with customer care but in vain.,54,2.0
when i try to book it's asking for type of payment which is unnecessary. already the app is slow. without completing the payment option it's not allowing you to complete the booking. even if we select payment method it's keep on loading for all payments options. then i opened ola works like charm.,53,1.0
"i am a regular customer of uber. my card was not working when it was time to confirm my payment. uber had my back and allowed me to ride anyway. i still have to pay when my card is fixed, but that's just fine with me. i was not feeling too great, so that was a blessing. thank you uber.",60,5.0
failed to give ratings to drivers for several months.,9,2.0
"it was 7:20 am and i had to be at work at 8:00 but since my car wouldn't start and there was no bus that would get me there on time, i decided to get an uber but was not expecting to be on time! i was able to download the app, enter my info, and order my ride within 10 min, was picked up 6 minutes later, and made it to work with 15 minutes to spare! my driver was also super nice and definitely not some creep! very pleased with my 1st uber experience!",96,5.0
"my last few trips that i've taken with uber, it would charge me fees or overpriced rides because of limited availability. i mostly use uber on the weekends, so i don't understand how there's no available drivers on weekends. also the app should have a section where you contact customer support. i shouldn't have to go through multiple prompts that won't help me solve my issues with rides.",68,2.0
"i cannot seem to request an uber because no options are presented after i input the locations. fix this uber! (ps:all the details of the account have been filled ,so that's not the issue)",34,1.0
"i had a huge problem w/ my uber app yesterday! it stopped working suddenly (my wi-fi and phone service were fine), i got multiple error messages. i could not change my payment method, pay a tip or even pay the driver! 45min later, i tried to schedule a ride home.it said ""pick-up area not available."" (i was stuck at my location 2 hours w/ no way to get home!) i messaged customer support later & updated my account payment options. but even 24 hours later, no response from customer support! i could not find a number to call uber on my app. (just found out there's a new update. i think the app glitches when it needs an update.) still trying to fix the problem, but it keeps saying i ""cannot change payment options"" on the app. so disappointed! never had problems like this before.",145,3.0
installation error. not at all working. bloody app,8,1.0
i forgot the phone in the uber and all the proff shows that and uber is not responding to my case it have been a week,26,1.0
your ubergo driver's in nigeria are not accepting rides they don't care about picking people up all they care about is the traffic and it's not like we don't pay for the millage and time 🤦 i love uber but please make a new policy with your ubergo drivers that fixes this,52,1.0
"i have issue with my 2 trip it happens that i always have this route, but 2 of my travels have increased my charge more than 5qr per trip. but i need to take this trip because i might get late, but not morethan 10 minutes if i return it goes back to my usual charges, its always been 14-16qr trip but this 2 trip make me pay 21 to 22 qr trip. what happen uber. i can't report my trip directly on the uber app not same before.",89,3.0
nice way of making extra money. the drivers just pretend to be stuck in traffic waiting for us to cancel the trip and pay extra charges for that!,28,1.0
"worst service from uber even after adding the money to wallet also we can't able find the money where it went and even the drivers are like gods no one will except the ride and the main thing is by mistake if you logged out your means you will not get your old account. even though they tell to contact to help center but unfortunately they don't have call back options, if the rider have any issue means he has to resolve it. so requesting to arrange call back",89,1.0
uber was doing good until the update. you can't typed in your destination and everything is grayed out. and it keeps buffering reinstalling and installing does not work also. please fix y'all app! us customers would appreciate it,38,1.0
"firstly, the app doesn't load properly! then the drivers cancel your ride if it's not over a long distance and if the fare is not a large enough sum to satisfy their greed! i had my ride cancelled 6 times because the fare wasn't high enough for them!there's no check on such actions whatsoever and that fuels their rapacious behavior!",60,1.0
uber provide good app and service in pakistan but uber stopped its service in few cities of pakistan i used uber in pakistan it was good i want to use uber again i think uber stopped its service in few cities of pakistan because of competition many other companies started their own busniess in cab driving service but uber is still good it would be good to see uber service in other cities of pakistan,75,5.0
i've been having issues with the app refusing rides even though i have paid in full for all of the previous rides for months now. i contacted support and they were unhelpful and only told me to update my app (which i regularly do).,44,1.0
your are not responding at all customer service is worst and not at all solving issues before ride lower rate after ride price is at peak,26,1.0
after the last update app is crashing again and again i have to open it 5-6 times before booking a ride please fix the issue,25,3.0
it is not installing after download,6,2.0
pathetic signup process. please dont dowload this app. no proper assistance to reactivate account,14,1.0
my account was reactivated yesterday without any issues. decided to try to reactivate again after good experience using uber while on vacation with my wife from her account.,28,5.0
trying to still download not sure if completed,8,4.0
it doesn't work the screen just goes black n written google only! i can't do anything,16,1.0
"the drivers in here (specially india) are such morons, they would say that they are coming and out of nowhere cancel the ride, i have had a lot of issues with them and there is no penalty to such driver, i hope they fix that, its so annoying, i have been late to office a lot of time just because of them canceling their ride",65,1.0
my sister was stuck 20 miles away from home at 1am. she was all alone and just wanted to be home safe. i called uber and they picked her up in 6 minutes. thanks uber you are awesome!,38,5.0
absoloutely rip off for cab fare each stop is added on which a estimated payment goes through it shoukdnt be allowed to keep charging when it has been deducted thats my opinion and i c that thats the catch nobody lnows,41,1.0
app was good before the last update now you cant even see where the driver is exactly when there on there way to pick you up. fix the map!,29,3.0
"the new update sucks, it was working perfect before but now it doesn't even open please fix this.",18,3.0
"uber as a service is great, but the app needs a lot of work. it's not intuitive and it's too much effort to figure out where/how to find what i'm looking for. also tried to change basic profile information repeatedly and it saves but doesn't actually update. caused me a lot of trouble with getting a ride to the airport when i needed it.",64,2.0
very bad service.it doesn't work when the customer needs it.0 rate,11,1.0
it's a wonderful except it doesn't want to accept my bank account for payments. i'm stuck with using cash only😥,20,4.0
could you kindly fix the glitches on this app please. it's a tad annoying,14,2.0
"what a downfall. uber is officially a last resort now. issues: 1) hardly any drivers (even in london) 2: super hiked up prices when it suits them 3: milk any opportunity to charge more, rather than make it a viable alternative. asking £60 for a 10 min journey because of a bit of snow is ludicrous. this all seems to stem from uber drivers leaving and going elsewhere. i don't see how uber can survive at this rate.",78,1.0
"app works fine for the most part. the navigation definitely needs a lot of work, however. additionally, drivers have a little too much power in the pickup process as they suffer no penalties in turning down a fare, riders do. so if i'm in a hurry, wait 6 minutes for my driver, then he cancels, i have to pay a cancelation fee if i don't want to wait for the next guy who is ten minutes away! you're just trapped waiting for a driver who might cancel.",87,4.0
waiting time is too long and trips get cancelled and the drivers doesn't accept at all regret downloading it,19,1.0
"it's good, sometimes taxi drivers cancel local trip and they prefer delhi ncr trip especially during peak hours then its upsetting for pax. this needs to be fixed. rest otherwise we like uber services.",34,5.0
"i really like uber service in general, but the new malls are horrible, the pool express seems to randomly pick who gets to arrive first because it makes no sense and the new jump bike service is not usable and horribly organized in general. please fix these bugs because right now i don't trust your services to be reliable.",59,3.0
"5 orders, 5 driver asked for cancel. and then i couldnt order anymore because uber freeze me. i doubt customer service will answer so i just put it right here.",30,1.0
"uber application is having bugs in the payment methods. + customer exe is saying ""the issue of yours is not coming in our payment criteria""",25,1.0
kindly provide invoice download option in mobile app .,9,1.0
app is basically unusable on galaxy s10. cant add payment method. few hundred spent elsewhere. cant believe the one feature that makes them money doesnt work.,26,1.0
"friends all of you don't use uber app warste services, i am written complaint on the uber application app , there was no reply , recently i am writing note but they didn't mention any email id how to return a complaint all of you don't download app , there was no customer support , worste",56,1.0
"oops,there is no zero star.one of the worst service ever provided,no proper customer support, unprofessional drivers who even dont return the change,after fixing the plan ,on the way increase the price.",31,1.0
uber doesn't help in clearing issues with payments if payments made outside the cab to driver and clearing the issues which needed to addressed and extending for over an year without consending the driver,34,1.0
"it used to be a very good app however after installing om a new smartphone it doesn't work anymore - going through the endless loop: enter the phone number, security check, phone number, check, etc. after about 20 attempts i gave up and using lift instead",46,1.0
"reusing uber after a couple of months. now, i can not book any taxi. i am trying to ""add payment"", and i see a blank screen. i tried to create corporate profile, that also shows blank screen for ""add payment"".",40,1.0
"it is so annoying when u paying for using uber !but cannot use debit card for payment, it says error many times happen more the once. and then u guys wnted me send screen shot this and that!u guys always giving a hard time to your customers. hope u guys could do better.!",53,1.0
"trying to rectify a billing issue is near impossible. the fare review section is so rigid that if your issue is not listed in the options then you're out of luck. and trying to contact a human is also impossible as i cannot find any contact numbers for uber sri lanka and the one i did find leads to an automated answering machine which again only lists a few options and then ends the call after reading its script without giving you the option of talking to a person. honestly, if you're using this app you best hope you don't have a dispute with the billing cause you're never seeing that money again.",113,1.0
"app bugs out. i had to delete and reinstall app multiple times. always says no available drivers, when i can see some. when following journey on app car doesn't move. still like using uber, just app needs some working on.",40,3.0
"i have been having problems with the app since saturday, and i have contacted support with no resolve, they tell me they had to get another team involved. still nothing.anyone else having issues",33,1.0
wont let me even sign in to the app comes up with ans issue to do with opting out of sms messages send start to ********* number to begin and then the message wont send terrible way to set up the app. i have never actually managed to sign in to use this hence the 1star rating,57,1.0
cannot create my account just verify using otp and then goto login screen and same process repeat again and again its have same issue again and again its a worse app i think i redownload this app more than 20 time and give me same issue. i think you are not going to update . so i don't refer any one to install this untill update this app,68,1.0
"the only thing this app does when i confirm is to say ""we have detected a problem there was an error processing your request""",24,1.0
"great service, but the application crashes sometimes",7,5.0
"installed the app and didn't let me order a cab. kept on saying ""oops something went wrong. your mobile number is not supported."" even though i got a text with the 4 digits to verified my account. in the end i asked my brother who was abroad at the time to order me a cab. i had to call him causing a massive phone bill for myself. arrived late to my location causing a lot of embarrassment. tried using the app again and had the same issue. got fed up and deleted the account and app as it was a waste of space on my phone. no support was available and issue over the web was useless.",117,1.0
"uber really tries to get over on people. for one i have so many issues with my uber cash not showing up as there when i have prescheduled rides and then itll get cancelled. your issues should not mean missing work for me. second issue is when i put im at a location that has multiple entrances and i tell the driver right away and its documented under the messages the correct one, if they dont go to the correct one and im charged a fee that should be reversed. instead you guys uphold the charge",96,1.0
"the service is terrible. more than once they made me pay for tolls that weren't due. and there is no real customer service to solve issues. luckily, other similar services are on the market. i strongly recommend not to use uber. and yes, i have contacted them many times and they said they will not refund the last toll because it was due (even if i explained them that we passed on the top of the street-freeway- and we didn't take the pay way-tunnel). i really would like to know where my money are. however, you can only chat to them and they do not know the streets and do not realise this can happen. it is wrong and frustrating.",120,1.0
some drivers have been iffy but overall service is good edit: i didnt use contact at the time because the way which you dealt with the issue was satisfactory. thank you anyways,32,3.0
i had such a wonderful experience with uber but these day it's doesn't show me any transport neither from my home nor from office. its screen just froze i have to uninstall it and re-install it again and again to get it working. plz fix this bug,47,2.0
tried to use my uber app. tells me i must update. pressed update button and it failed to update. what now?,21,1.0
really enjoyed christopher and his conversation to the airport made my day thanks again christopher have a good day,19,5.0
i'm unable to add credit card to the payment method. please resolve the issue. thank you,16,1.0
"i haven't been able to book a ride for the last two days, i can't pick my destination if i have input my pick up and vice versa. it just keeps loading for me.",34,1.0
"app crashed when trying to get a ride, launched it again and didn't load so switched to different ride app. 15 min later uber shows a ride arrived at my address where i had already left and charged a cancellation fee. bad app design.",44,1.0
its work pretty well but my one complaint is that you earn rewards but cant use them because every time i try to select a reward it comes up with a error message.,33,4.0
"the new uber pool express sucks ass. it's ridiculous how it charges sometimes as the regular uber pool, and the uber pool sometimes charges like an uber x. this morning uber pool was charging me 12 so i decided to try uber pool express since it was cheaper. besides the fact that it makes me walk towards some bus stop, and the fact that this morning the dumb driver went through another street expecting me to walk more and then cancelled made me be late to school. so. i'd rather go back to using my tap card at the metro bus if the most affordable price will be uber pool express since it will make me walk. would save me some bucks too.",123,1.0
upi id creation not working.funny the error message mobile number not linked with bank despite having upi id with a bank.,21,2.0
"scam constantly have drivers cancel on you so that they can accept jobs once the fair has increased. you could be waiting 15 minutes for a driver to cancel on you because the fair price has gone up (to which no compenstion is due to you) however, if you cancel you are charge. i've had to cancel a fair as the app had crashed and never even told me the job had been accepted nor did it tell me a price for the job. drivers have way too much control.",90,1.0
driver arun my last ride 22.9.22 was rude misbehave list w. pl. ho reported rs 112 failed payment.pl take strict action against him and inform me about action or i am going to report to concerned authorities. waiting for ur reply.,41,2.0
worst experience if it's emergency never go for uber app once we book a trip they will allot a driver and ask for were is ur drop if it's near by location they cancel the trip same issue happened with me.,41,1.0
app is gabage. please fix your pickup point system. it is always wrong !,14,1.0
the app freezes too much! it never clears my rides unless i uninstall then reinstall it altogether! sometimes that doesn't even work! it also double charges me sometimes.! 😤,29,1.0
unable to book cab.it gives error everytime,7,1.0
"your website to recover the password is useless, doesn't work and can't get on my account anymore. terrible customer service",20,1.0
not working with galaxy s10 plus multiple stop options,9,3.0
"worst experience during emergency times like heavy rains. even if the cabs show up on map, nobody responds to your call. this happens most of the times. stop this attitude and provide proper service to people.",36,1.0
people are really nice to speak with i have no issue with them they ask if i'm comfortable when i am with them all around they are very nice,29,5.0
"driver accepted the request, but drove off in a different direction. uber offers no options for this kind of scenario. doesn't automatically reroute me to a different driver. i have to cancel (charges me a fee) or request another driver although i've been waiting for a while outside in the cold. no way to report the issue since i never took the trip. i have been using this service for a long time, but this experience was extremely bad. never had any issues with other apps.",86,1.0
"i downloaded the app and setup my account easily and quickly. it was very easy to request my transport need and the price was very reasonable. it took less than a minute for the app to identify the drivers, the vehicles, and the arrival times for me to choose. once i made the selection, uber gave me a projected arrival time, the driver’s name, vehicle type, and a tracking map to show the driver’s progress toward my pickup location. my transport was on-time and very clean. the driver, marco, was very pleasant and drove very safely to the drop-off point. the driver cordially answered questions about uber and his driving history. we arrived exactly when projected and the driver made sure that i was delivered to the drop-off location that minimized my walking. the automated billing worked within a few seconds to verify that i was billed what i was originally projected. i received a text to a link within a few minutes to rate my experience. the entire process was efficient, informative, safe, and pleasant. i will definitely use the uber service for future transportation needs.",187,5.0
i got thru this time it needs some work.,9,1.0
wonderful person. every driver needs to know public service skills. what a gem. thank you bryan!,16,5.0
"really pathetic service, all the time cab drivers cancelled the ride without informing and there is no control of uber on this issue. no resolution from uber team.",28,1.0
good. needs some more improvement,5,4.0
"i'm constantly getting a ""no internet connection error"" despite being connected to internet. i tried reinstalling the application and now i can't even log in because it just stops working. i used to like this app but it seems like when you need it the most, that's when it stops working.",51,1.0
my app isn't working properly . notify me again n again that choose payment method . i put it on cash method but still notify me again n again without booking my ride . plz fixxx ittt also its not notify my proper home location . always come with unnamed road do smething,53,1.0
"horrific customer service after they blocked my card. told me that they will not help. literally don't want my money in these troubled times. avoid. edit - sent details to uber. still no response or help. useless company. to your recent response. i have contacted your team on four separate occasions, each time they do not resolve the issue. i just wanted to pay using my uae card but the team keep on responding with riddles and generic emails pointing me to t&cs. soo strange!",85,1.0
"i have had so many issues with uber. sometimes drivers cancel and they still take the full funds out of my account. or i get charged twice for full rides. whenever i contact uber, they try to say that it's my bank's fault. they tell me to wait a few days for my funds to come back and guess what? they never do. it's not my bank's fault. i changed my bank and the same thing is happening again. they never give me money back. i keep trying to explain this to them and they don't listen. they auto generate responses and eventually just start ignoring me. today i called an uber for someone who had no way home and the walk was way too long. over 2 hours. the driver cancelled at the very last minute and they took what little money i had left. now i can't call them another ride. uber claimed to send me back some funds for the cancellation fee (which was nowhere near the amount of money i was charged) and i still haven't been credited with even that. this app is shady. i can't even call a number for customer service or email. i've looked. and on the app, the ""help"" section never loads for me. it's not my internet. it's the app. i tried force quitting the app, restarting my phone, anything you can think of. and it still won't load. i'm tired of this. i need my money back.",248,1.0
nothing special. i got a ride and wasn't involved in a fiery crash.,13,5.0
bad experienced today. first they accept the ride n after minutes cancelled them. i faced this issue recently,18,1.0
fed up with the app. i cudn't add any payment details and it's page goes blank white and hanged. i am not able to use this app for ride.,29,1.0
had 20 dollar credit. showed up my pickup and where i was going. never would send a driver. asked one of the drivers that i saw in vegas and she couldn't get the app to work either.terrible experience! my wife downloaded lyft and piece of cake to use.,48,1.0
after confirming my ride the app won't let verify my account with digital payment please fix the problem now,19,3.0
too slow not at all loading address if i type any letter,12,1.0
currently facing a problem since my phone was reset and uber app went along with . now when i try to download it and then log into my account i don't remember my password and i try to rest my password but when i do so it says account cannot be transferred,52,2.0
someone else is using my emailid and i am seeing his travel report everymonth want to comaplain but not getting any option plz resolve this issue,26,1.0
a must have app. ordering for a cab has never been such easy. however there are a few bugs which need to be fixed.,24,4.0
"can't sign up, tried 9 times with my number and facebook including google account and nothing worked; not sure if anyone else had this issue but i'll try out lyft",30,1.0
"uber back end team is here to cheat indian, they cannot control there rogue drivers who charge tolls illegally on outstation trips and when we report this to uber they say sorry we cannot do anything. beware friends before booking uber for outstation trips. i have stopped using uber for some time.",52,1.0
my driver didn't know where to go she got all turned around she kept stopping at four-way stops and letting everybody go and then just sitting there then she took me to the wrong address they're trying to charge me $41 for for a trip that was less than 2 mi i'm an older person and i'm handicapped and i believe they are a predator company i took a cab home same distance$14,73,1.0
very unreliable especially when it comes to network and feedback. i was charged multiple times due to poor network and despite my communication and several complaintsto management.my issue has never been resolved. the only choice i have is to forego the app coz i cant keep paying the same money over and over again in debt,56,1.0
"wrost app ever, i am gonna stop using it soon cauz of your misbehaving app. fix your app. when i selected cash payment, why you used uber credits without asking me? your driver saying app misbehaved pay the money for trip cauz fare was continiously changing from 0rs to 99rs and you deducted same amount from my uber credits without informing me. that means i paid double for single trip cauz of your ridiculous app",75,1.0
worst app always error number in use,7,1.0
"fix gps , constantly giving illegal directions and inaccurate",9,3.0
"today ,i have no issues my journey is comfortable",9,3.0
i've had uber app for about 2 years and just in the last 2-3 weeks i've had major issues. on 4 separate trips i've been subjected to 3 canceled trips in the span of 5 minutes making my pick up time about 30 minutes. and now it's rejecting my cards i have on file. customer service has been no help what so ever. i'm switching to lyft.frustrated,67,1.0
useless app i have been charged 250 rupees instead of 45 rupees. and issue not resolved. try to beaware from this app.,22,1.0
"okay do not waste your time. there are days where you'll wish you never downloaded this app. today is that day, i'm deleting it and trying bolt. i've been trying to request for 3 hours and nothing happens.",38,1.0
"drivers 5 or 6 minutes drive away are cancelling for no apparent reason for 30 minutes straight, almost making me late for work. i'm going to stop using this app soon it's just too unreliable. i never have any problems and always get a ride quickly when using my local company so why should i use your service?",58,2.0
glitchy and does not provide enough easy access info. the app could be more user friendly and offer more options.,20,3.0
driver ask extra cash every ride but in advertisement there is no bargain and blah blah . why they ask extra cash? you already fix a price. then why they ask it's was so irrational sometime we argue with driver means they cancel the ride please take a action of these nonsense,52,2.0
"today had a very bad experience with uber. booked a ride for my sister paid through the app. the rider asked my sister for payment on reaching the destination, not knowing that i had already paid she did the same. when i raised an issue from the app which was really hard to find an option for my situation so i selected paid extra cash. now uber paid me 300 in credit which i can only use in app also i paid 449 from the app, my sister paid 460. do the math. just got scammed by a reputable company.",100,1.0
"i like uber but not at the cost of losing my money. i had a bad experience with uber. even after paying the amount for my journey,this application is still forcing me to pay the bill,otherwise it is not allowing me to book another ride. please rectify it asap. and clear the issue.",53,4.0
the app isn't working at all. causing alot of issues trying to reset password,14,1.0
they supported me and fixed my issue,7,5.0
"the new updated app keeps crashing an saying ""oops something went wrong"", uber please look into it.",17,1.0
"first off, ubers way of getting ahold of you for a concern is the worst. going to the help section, trying to figure out what you need of help with then email. when you should just have a hotline to call and have your questions answered in a timely fashion. secondly received an email to receive $30 off. now it doesn't work because i'm ineligible for it when they sent me the email yesterday and it expires tomorrow. this is the worst i've had with an app. thanks.",88,1.0
"***** five star experience, they even have candy. i was pleasantly surprised by their prompt response time don't let me forget to mention about the courteousness. what are you waiting for jump online, download the app and in no time you'll be there and quickly.",45,5.0
"i have no idea with this app. i just arrived in aus and buy new number and download uber, when i registered it says my number in uber acc belong to someone in another country, how comeeeee?",37,1.0
"app's ok, company is not. this evening i need a ride - i open the app, tell it where i need to go, i get a price. then an announcement pops up telling me i get a 30% discount. i confirm i'd like that discount and click to book the ride. same price, no discount. ok, something doesn't work but i need the ride so i book it. at the end i find out uber has billed me 20% over the booked price. so - not only i didn't get the discount but i paid 20% extra. pure bait and switch. nice one, uber!",104,1.0
"poor support team, many issues has been sent and no one replay about them so i delete the app from my phone.",22,1.0
uber does not have proper help options. there is no formal reporting mechanism. here is the issue: booked a trip. driver arrived. we got in the car. driver accepted the ride then said he cannot take us and asked us to get out of the car. now there is no.option in the app to report that the trip was not taken as the driver accepted the ride. uber charged me for the ride that i have not taken. i do not have an option to report that i have been charged for a trip i have not taken.,98,1.0
useless full of bugs and glitches,6,1.0
really waste of time. no one is ready to pick at the location. and also not canceling the trip and when i cancelled the cancellation charges are applied. when i raise complain no one is responding.,36,1.0
"i'm not able to download this app, i can't even find the map or the driver's location on my fon.",20,1.0
worst experience in uber now a days if da driver ask you to cancel your trip its not you fault too you have to pay charges when i booked a cab on 13 of august from raiway station to my place after booking i called da driver he replied tht he is stuck in traffic jam. sir you please cancel da trip or wait for around 30 mint i said ok i will cancel da trip i cancel automatically a msg came tht rs 42 charged for cancellation of da trip i dont understand why i have to pay da cancelletion charge,102,1.0
"uber cab drivers in bangalore have made a rule within themselves , not to switch on the ac in uber go, due to emergent situations we ultimately have to board the cab. everytime we have to call customer care to educate/direct the drivers , then they switch it on. requesting uber to issue strict circulars/notices to avoid the same",59,2.0
i would not recommend. many issues. lyft is much better.,10,1.0
i m try to login last two days but still not login waste so much time every time same error show some thing went wrong please try again shut down ur site nd guys please dont waste your time on this app,42,1.0
"i had some issues with my payment methods, as the app wasn't accepting my card linked to the main account for my ""family"" account. when i contacted support, they kept sending automated answers as if i was the one messing up my profiles. in the end, they even sent a blank response, just to close the ticket. one of the worst experiences with customer support i've ever had. sadly, it's kind of a standard here in brazil.",77,1.0
"i'm trying to install it and it is not working, it freezes",12,1.0
"i’ve used bird and superdestrian to ride scooters. disappointing. had issues both times. decided to try uber lime. i didn’t have issues for three weeks. i had my first problem yesterday. my bike wouldn’t park even though i was right on a parking spot. i had to haul it up half a mile uphill (the bike stopped working) to get it to park. i angrily messaged customer service. despite my tone, they helped me and refunded me immediately for unused time. today, my scooter wouldn’t park. instead of taking the scooter back, i messaged customer service right away. within a couple of minutes, my ride was ended and i was once again refunded. i’ve never had such a painless process when it comes to issues like these. the customer service people are nice and resolve issues immediately. there was no fight to get my money back.",146,4.0
the app crashes as soon as i open it. it keeps stopping.,12,1.0
please fix your bug. everytime i open the app it's shows the last ride and i have to close it again to work. (moto g3 turbo),26,3.0
"this new app update is total rubbish! only if i could score this minus 0! u dont even see updates of journeys booked! the last time the driver was waiting over 5minus and the uber didn't even update but just got stucked! and i was charged for him waiting! i'm deleting this app soon and saying bye to uber if this sh,t continues. just making me go late for my trips how annoying!",73,1.0
waste of time. i forget my password. it is taking unnecessary time to reset. user interface should not be like this. unnecessary security checks. is it banking app ? now they are not able to varify this account belongs to me. for further information i have to contact with them. dont you think your wasting your customers time. its better to download another app insted of wasting time here.,69,1.0
uber is the most unreliable app i have ever seen. it is extremely erratic . when i had a flight to catch out of nowhere the app told me that my number is outdated. how can it be outdated if that's the only number i have used and still use. the day i had a meeting to attend uber just stopped working. not just with me nobody else could book a cab for me as well.,76,1.0
somehow i keep auto tipping large amounts. i.e. $25 and $8 tip. since i can't figure out how to stop this i will keep using lyft until someone can personally resolve this for me.,34,1.0
"for 6 month i have problems with app. it doesn't show me where is my driver located. now, it's being 15 mins and i cannot connect to the driver and cannot see if he even plan to pick me up and if i cancel ride you guys are going to charge me 5$ for nothing. plz fix app. i want to know where exactly is my driver.",67,1.0
fixed the issues .too many glitches while booking,8,1.0
"i absolutely love this app! the prices are very fair and affordable, about 85% of drivers are super friendly, all the cars are always neat and very clean! anytime ive had an issue which was only once or twice they fixed it and got back to very very quickly, i looove this app i use this app all the time, thank you do much uber!",65,5.0
"i was randomly logged out of my account and stopped working, leaving me stuck on a recent business trip.",19,1.0
"uber is getting worst day by day. uber always says that the prices are high, c'mon dude .how could be you such a stupid. the no. of cabs in both the conditions are same. then why price are high, are you getting a personal cab for or you just manufactured a new one for me. grow up you uber. stop acting like fools.",63,1.0
"it's helpful to get me where i need to go! but there's this bug where despite me manually putting in my location, it will send my pick up driver completely elsewhere! this then ends up in them cancelling, and having to pay twice or even triple (one time even had to call 5 cars cause location map is so buggy) the money just so i can get a ride! i'm not sure if this is secretly intentional to bleed people's money or not but please fix this!",87,2.0
very good go for it but ya its issue for payment the pruce increases,14,4.0
etas often completely wrong; location of driver often completely wrong; cannot make or receive calls to/from drivers; no helpline to assist with these issues; constantly getting charged unjustly (cancelation fees when it was the app's or the driver's fault that cancelation was necessary).,43,1.0
"i can't change the destination. why's that? i could a few days ago, before update. please help. update sept 12, 2017: i still can't change the destination on trips. i always use uberx. funny thing is that my gf also has the app and a few days ago she indeed could change it, now she can't either. update sept 12, 2017 evening: i see the issue has been fixed. thanks! here are your 5 stars.",75,2.0
"my experience using uber of late has been atrocious, customer service when dealing with issues is no existent. which i could live with as long as the service was adequate but of late the service has been slow, unreliable and at times non existent and i am about stop using the app all together. to the drivers who actually turn up thank you! you have been a life saver on multiple occasions. unfortunately i am no longer able to continue using uber. to everyone else at the company. sort it out!",91,1.0
"login and forget password is not user friendly. 7th june 2022 - tried uber after long break due to covid and it was not pleasant. not able to get any type of ride. even when uber confirms, cab drivers cancel the confirmed ride. some even asking what is the amount it shows and cancels the ride. uber is becoming less reliable now. i tried other service and i got the ride confirmed quickly",73,2.0
"some uber diver are the worst i just get down from that when i ask the driver to stop first to let my family member get down he tell me no , at first we talk he is just joking but when we ask him again he still said no , after when there is a red light i ask again can i get off the diver give me a very bad look on the face he said "" if u don't want to go now i will get leave. how he said this i will never take uber again and i will tell all my friends about this to never take car from uber again",116,1.0
the customer care has been pathetic. the cab driver doesn't agree for trip and asks u to cancel the trip. there is no option for these issues in the app. moreover there is no customer care executive and if u have an issue. u r being left high and dry.,50,1.0
app not letting me request ride been using app fix asap,11,1.0
"this app doesn't work at all. it says account is locked. says the same thing even after trying from different number. the customer care is not responding properly, and not resolving the issue.",33,1.0
"mostly a good application. however there needs to be more options to contact customer service. there has been multiple occasions recently when i am waiting for a driver to show up & when they are only one minute away, the screen resets & it says that is is finding me a driver as if i just then opened the application. then i am stuck waiting for another completely different driver after already waiting a significant amount of time for one already.",81,4.0
"not happy at all with their payments system. even after linking my bank accounts to their app, they are not letting me proceed with other than cash. even though i don't have any previous dues or bank errors. support team says thats a temporary block on my account and i have to use cash method for multiple rides first, then only system will let me use others. this is really ridiculous and frustrating!",73,1.0
couldn't even sign up. kept going around in a loop without any indication why (no error messages),17,1.0
i would rather give uber 5 star but many a times it gets stuck and you were unable to get a ride and that was the only problem which i was facing while using the uber else it was a nice app and was hoping to solve the problem of mine,51,4.0
i wanted to book auto and confirmed the same. instead of auto booking confirmation i got car booking confirmation with charges applicable for car. this has happened multiple times. please look into this issue.,34,1.0
you should stop offering auto in bangalore,7,1.0
"i was a dedicated rider & great tipper. until yesterday. i had 2 stops. first stop: about 4 mins pass & my husband comes in and says the driver said ""hurry or im leaving"" so the cashier started rushing. we went to walk out the store the driver was leaving. i had to chase him through the lot for him to stop. i started having an asthma attack. & panick attack and the driver left me unable to breath in the lot. contacted support & was dehumanised. no sincerity and $3 credit.its not about money!",95,2.0
payments are broken currently. the problem is to rely on the app for some important transport and getting screwed because the app is broken. that was a mistake.,28,2.0
"avoid like plague. they don't have any customer support in india, just a stupid in app help and you won't get any refund for being overcharged for their technical errors. they overcharged me by 4 times for their gps error but haven't refunded my money even after 2 months. in case of issues, they'll ask you to contact via in app help, then tell you that the problem will be resolved in a week, but nothing happens and you're back to square one. ola while being more expensive has way better customer support.",93,2.0
i've paid the whole amount to the driver still it's asking me to pay the whole amount. after writing to support for 10 to 15 times its now showing me to pay less amount then the original one. so many times i've mentioned them that i've already paid the amount still they are playing games with me now by showing less outstanding amount then the original one. there is no customer support to call. i've already submitted the screenshot for the payment receipt. this is only one of many issues,90,1.0
i changed my phone number a year ago and got a new debit card n when i redownloaded the app after years of no use it won't let me log in,31,1.0
"uber should stop their bike service, because the riders was most bad, actually they want a long drive to income more and just reschedule the ride,,100 rs is not enough for them, rapido is far better than uber, company should stop their bike service and full concentrate on thrir csb service this rating is only for bike service.",58,1.0
"today i was traveling by uber,the driver didnt know the way and the google maps app was showing wrong destination in his mobile.so he traveled a lot of way to the wrong direction.he had to take a u turn then and was stuck in the traffic for his fault.but i had to pay double wages for this!(400 instead of 200).if you dont have a correct locationing system you cant take this much fare.so a thumbs down for uber.",78,1.0
your service is very good.no doubt.but your drivers put balckspot on your name & fame.they asked customers to cancel the booking and take their trip in other means.this is totally unsecured & wastage of customers time. sometimes anybody be in emergency & your driver stuck to cancel booking. please take suitable action among those drivers.and save customers time & your fame.that why i give single star.hope you better understand.,69,1.0
very bad application you can not get a support from a customer service ehen you encounter an issue with a captain. plus the promotion codes are fraud.,27,1.0
is your application working anymore . it's not letting me book any cab . instead of your i am using ola . i like your service please fix it for me !,32,2.0
too high rates and also charges for cancellation. this has to be stopped,13,2.0
i love uber. never going to stop using the service absolutely game changer.,13,5.0
app is not working. re installed the app still the same issue.,12,1.0
not accepting payment from upi (google pay). kindly fix the issue.,11,2.0
"current version crashes, has visual bugs that make it hard to book trips. keep having to restart it to make it work",22,2.0
i have screen shots of my issue. how do i post them?,12,1.0
"it is simple and viewer friendly app easy to understand and use for people of every age , i find fair for rides are comparatively are reasonable compared to other apps , and they have prompt services , and your feedback suggestions , complaints are seriously heard and issues properly sorted and solved out by them time to time and at the earliest",63,5.0
"this app does not log my points correctly, it's always freezing and not registering when i've been dropped off. even when i open or close the app nothing happens. i can't unfreeze the app, instead i have to ""cancel"" the ride, even though i've already been dropped off, just to get it off the screen. it then doesn't register my points and it's done this countless times. it's stealing. needs to be fixed.",73,1.0
"i’ve used the service on an almost daily basis for over a year now. the app generally works fine and the drivers in my area are fantastic. i have a five star rating as a rider. uber customer service is the worst customer service experience i’ve ever had. after 4 days and at least two reps telling me the was an error on uber’s part my issue is still not resolved because there’s no consistency in the rep who responds and the reps don’t bother to read or try to answer my questions, they just cut and paste scripted replies that make no sense, asking me for a credit card they can charge the balance to. i received a $5 uber reward which their system applied to a trip automatically overriding the payment method i set up in the app. instead of charging the remaining balance to my card, the system locked my account and the customer service reps tell me there is insufficient funds on my payment method. my bank assures me this not true. instead of resolving the issue and acknowledging their error, they keep asking me to provide an alternate card. i’m very disappointed in the priority customer service. if i ran a business this way, i’d be out of business.",214,1.0
"glitchy as hell, tells me to go-to the pick up point and isn't showing me the car. says i'm on the ride when i haven't even been picked up. uninstalled, restarted, still not working. your app sucks.",37,1.0
"this was my first time trying uber. a security guard at the concert walked us through it. it was after midnight. it said 3 drivers were in the area, but! it took 10min before it said ""no one is available, try another time""!? this was confusing & scary. it didn't say whether they just didn't want to come get us or if they were busy!? yoy need to fix that! i tried again. thankfully, this time it said 3 drivers & after 2min, one was on their way. the driver info was helpful & reassuring.",95,4.0
solved my issue thanks for your support,7,4.0
giving pathetic services nowadays. my payment option keeps on stucking everyday .dont know what happens with the apolication.,18,1.0
please fix the maps portion for my uber eats. it circles for routing and shows data loss. never has data loss on my phone. also mapping dissapears other than my current location icon. help asap.,35,4.0
app keeps crashing. once i open the app i cant select anything. its like the app is freezing then i get a notification to close the app,27,1.0
allha cr ga kay ya. campany be band ho gi and plz do not download,15,1.0
customer service is so bad. they either have boiler plate responses or no fix for your issue,17,1.0
uber is not active in settling the payment issues and some cab driver's are rude in behaviour which leads to customers paying extra for no reason,26,1.0
every time trying to order a driver it says error,10,1.0
i took me teo to three times to download took forever i needed a ride in fast this app playes to much,22,3.0
i had issues like driver's giving away my contact details and customer support team doing nothing about that and even missed placed an item on a ride that was found by the driver but never returned since then i stoped usuing the service before something terrible hapens because of poor customer support team,53,2.0
"dear uber, i have installed uber app in my phone but i am not able to access due to not receiving otp. this error message is showing again and again after entering the mobile number ""check your connection and try again"" please help & support. tarun gupta",47,1.0
it lags and sometimes force stops so i can't pay the right bill or order an uber,17,3.0
"i always have issues signing in, so i end up having to take lyft. lyft's app does the same thing and i am left rideless. fix the app and get more service. old people would have even more issues using your app. your missing out on riders uber!",48,1.0
"if i could give zero stars i would. on vacation so decided to give uber a try. things were great at first. signed up in san juan pr to get around prior to our cruise. upon returning from our cruise, i can’t log in. after entering my phone number on the app it tells me the number is in use (no kidding, i used it) but no option to log in with it. tried to sign in to the web site. what a joke. try to log in with my phone number and it tells me it’s not recognized. trying to log in with my email address and i get nothing. it stays on the current page with no error messages or anything to tell me what’s wrong. again, worst ux ever and no way to call for support! update:: customer support is an equally terrible experience. the only support available is by email. they insist my phone number doesn’t match what is on my account. however, i verified my phone number. and went it was working, an uber driver even called me on the number. i told them to call me on the number and speak to me. they refused stating they do not have phone support. at this point, they have all of my personal information, credit card info, etc, and i cannot use the service. absolutely terrible. stay away from uber",234,1.0
very bad experience with downloading.,5,1.0
"i use uber all the time, but unfortunately i have to make a bad review here to somewhat get tech support's attention. on the 12th september i ordered 2 rides. both of the rides didn't come because of the gps of the app. it was neither mine nor the drivers fault and both times i was charged. the email said i have to be there ready to go, i was. i was on my spot, with my shared location turned on for the driver and pin dropped to exactly where i was, but on the app it showed the driver the gps route somewhere else. the first driver, i called and messaged, but he didn't respond to any of them and cancelled. the second driver, he called and i told him here to turn to get to me, but ultimately he couldn't get to me and cancelled. this has happened so many times and it's neither mine nor the drivers responsibility and i shouldn't have to pay because of technical error.",171,1.0
this app charged so much according other rapido nd ola nd cancellation scam has beggest issue in this app,19,1.0
app not working after the last update. this happened to uber eats app after uber eats update. only can see starting page and then stop. i'm using android 5.0 not 5.1 or later os. so more likely you guys increased base version support to 5.1 i think. can you please fix this for android 5.0. thanks. note: rolled back to verion 4.257.10002 and all working fine,66,1.0
uber was working fine.i always preferred uber. but since last year i don't know what has happened. everytime i try to book a ride its giving me error stating pending payment. i even tried to pay it bt its nt accepting the payment. i even tried re installing the app changed the card details even tried cash payment on next ride still its not accepting the payment mode and i am unable to schedule the ride. its really frustrating.,79,1.0
"1 unable to leave driver review as the feedback page doesn't load following a ride, so can't complain of dangerous drivers 2 now can't even reserve a ride at all as there is a problem with the app, well done uber.",41,1.0
"i haven't used uber in about a year. the card i was using had since expired. the problem: i can't change my payment method until i log in and i don't have the previous card number. uber, you need to have a way to change payment method prior to logging in. i'm forced to use lyft. i hope you see this post and resolve this issue.",66,2.0
trying to schedule ahead of time i kept getting the error message however i received 3 pending charges for that ride i was trying to setup but couldnt nor got a ride until i reordered another uber. i have summitted my issue and hope the issue will be fixed properly.,50,2.0
left the club at two and tried to get a ride but app kept on stating there was an error and we need to come back at a later time lucky i had friends with me they took me home .,41,3.0
this app issue for not verification code send other to connection check to any time showing this app.,18,1.0
"what is going on the app is giving one price then saying oops this price has expired and giving 3 times the amount, ate you price gouging ? ! this is insane ! fix or i delete this app all together and i am a very loyal customer. fix it!",50,1.0
"this app has turned to be pathetic with 0 customer support.yesterday by choosing the closed of the options i wrote to customer care.they're so rude to not even address the issue. on 12 may 2019 i called for an uber pool from andheri east to dahisar.driver refused to take me on he himself accepting the ride and after requesting for 10 mins i had to get down as he was not even willing to cancel the ride,hence i had to cancel. this was firstly both frustrating & embarrassing. i get no help from uber",94,1.0
this app have some glitches or something. it makes me miss my ride several times.,15,1.0
"i am dealing with the online payment issue since so many days where i paid the driver the amount after the ride has ended but, still it shows outstanding balance is due and that i haven't paid the driver for the entire trip. uber support is not helping at all, i can't even book the ride until i pay the due amount of my previous ride that i've already paid. extremely poor service, now the app seems to just loot it's customers charging them twice and not correcting their errors. it's a shame.",93,1.0
"don't download it, the drivers are taking long routes on purpose and billing us more than the showed price on the app. this is the worst app and a scam! please be careful when the drivers are taking other routes it's a trick that makes your bill go sky high. to avoid this use another app like ola much better!",60,1.0
im three time download but not install,7,1.0
very bad experience regarding the fare charges. charging very much. also not resolving any matter. even they are not properly responding the messages.,23,1.0
"i signed up at the web site, then downloaded the app, and after the app asked for my phone number it told me my account was disabled.",27,1.0
it's hard for me to get anywhere now that i can't drive and i live out of diamond creek on a dirt road it takes 20 mins walk to the 🚌 stop. so i will use uber instead now much easier than trying to get to the 🚌 stop.,49,5.0
latley uber been having problems with the gps they need to fix,12,3.0
"the cab drivers when choose not to go on a trip, they stop picking calls, and also they wait for the customers to cancel the trip. this is frustrating more because you can't complain about the same to anyone. wasting time, and money, as if customer cancels cab, he has to pay fine.",53,1.0
mukhtar arrived within a couple of minutes and located me easily and was helpful with loading my luggage.,18,5.0
so after trying to get ahold of someone at uber. i come to find out someone changed my email to something different and thats why my number wasnt working. i do not work for uber nor am i an assistant for uber therefore i will not go out of my way to try and find somebody to help me. in fact i will get my lawyer that is accessible to me at all times when there is a concern and file for negligence or what ever he can so you guys take this job seriously. or you can contact me and get this fixed. save time and switch to lyft because i never changed anything in my uber profile. but after i updated the app it saying my number is being used and to pick a different one. i checked the app and sure enough my numbers already saved in my profile yet you still asked me to change it .i sent uber the info to that link you send everyone to when there is a problem. but im no longer going to do your job. you lost a lot of customers because of things like this. the new ceo has done nothing but make a new commercial.,208,1.0
make a great product but stop requiring everyone to have the same social views. i don't care to have your opinions forced on me.,24,3.0
i think app should show driver details of your last ride. unfortunately you can't trust some drivers. he took cash of 500 rs for a non-cash trip which is already paid by paytm. i realised it immediately. but no track. i called uber cc got a negative response that we can't track payment from paytm since it js outside uber system and warned me to check payment menthod carefully for next ride.! i wish some other good and loyal apps like ola and uber should come inmarket to stop this loot and monopoly!,93,1.0
"paid the driver in cash for my latest ride and even after two days of the ride, it is still showing, to be an unfinished payment for the ride. driver asked me to pay in cash as there were network issues to clear the payment via, in the app payment method. and above all this, he charged an extra amount on what was shown at the time of booking. frustrated by the service/technical updates in uber and non supportive staff/ team which has still not been able to resolve this.",90,1.0
"horrible experience i need to go to hospital very urgently, so i requested for a ride than the payment section came, i was proceeding to pay but suddenly it logout automatically and can't sign-in again after i was entering correct password also, than click on the forgot password and reset new password than also same thing persist than i delete the app and again download than i sign in than also same thing persist can't sign-in. i have given 1 star for this app if 0 star was there i would given 0",93,1.0
"we downloaded the app to use while on holiday. first time we tried to use it, it seemed so easy, but it backfired :‑x we had dinner reservations, the app said the uber was 1 minute away. he never showed up & we had to walk (very fast, in high heels, up&down steep icy streets in winter, not fun!). there was no obvious way to change drivers or cancel the ride. 45mins later, the driver arrived. we were charged a $10 ""no-show"" fee because we weren't there! not impressed :0 i've deleted the app!",94,2.0
"i would like to echo the feedback from other users about the abuse of distance and time charging in the app and the “help” maze that the app offers. lately there is a huge number of new drivers in my city that do not know the roads. and each time they are lost, i have to open a help request to adjust the ride fare, which is adding up to my daily routine. moreover, the other day, the car had a flat tire which the driver attempted to fix quickly, but 15 min later, he advised me to get another ride. to my dismay, i was charged for the time the driver was trying to fix his flat instead of comping the fare for wasting my time and making me pay a higher rate for the next trip. what drove me to write this feedback was a worse behavior that i just noticed. after getting a pop up with the correct fare amount and a request to rate and tip the driver, the receipt was modified with a time and distance charge. had i not reviewed the app to follow on another charge from the previous day, i would not have even known. this is very alarming and needs immediate attention from uber!",213,1.0
uber app is working not good and not responding to immediate action,12,3.0
"be aware, uber charges you twice. it is hard to find the way to fix this issue. i checked my bank account and saw that i already paid, if you do not pay, then you can not use a ride. if it wasn't urgent, i wouldn't have used uber.",49,1.0
"a lot of uber drivers just cancel on your face after misbehaving, there's no way to rate them or report and you have to pay the cancellation fee, please fix this, horrible.",32,2.0
"this app was once good. now it doesn't work and even though all my apps on phone are updated but the app keeps on saying ""google play services are updating"" and doesn't work. i had reinstalled the app but still the problem is persisting.",44,1.0
it seems the app is deliberately slowed down back end resulting in showing an inflated demand with concurrent price increase in fares. disgusting process of booking needs to cancelled,29,2.0
"glitchy, not worth the frustrations. wouldnt work when i needed it.",11,1.0
i am not able to link my google pay account and paytm account to uber and uber eats. i am trying to link it from last two weeks but failing to do that as it's not showing any payment option other than cash. hope that your team will solve this problem asap. i am so much frustrated because of stupid issue.,61,1.0
"every time i use uber, the driver never gets the correct address. even if i text the driver, they ignore it. i love this service and most of the drivers are amiable. they (uber) just need to fix the way they determine pickup sites.",44,3.0
"horrible! worked very well for a few months then bam! i was advised of a change in a higher price estimate for each new ride. it went downhill after that. stating i need to add a second bank card. despit all the very polite emails of "" oh were sorry"" let us know how we can help"" posturing. nada! niente! zero! zip! bupkis! thank you lyft no problems. even my financial institution assured me it was not my card or bank status. the sorry how can we help emails in 5, 4, 3, 2, 1 . . . but no fixes",101,1.0
driver behavior and mode of payment issues. charged both by the driver and uber,14,1.0
still a terrible company. has been 4 months waiting for a simply issue fix. use lyft like i have been now. no issues there. cheaper and better service especially in customer service.,32,1.0
i take uber from the bart to the house and it usually runs me $6-$11( falls withaverage upfront calculations) dollars now i get an email saying they adjusted my price to $46 for a 6 min and 1 second ride i will no longer use now im trying to get it addressed and all i'm getting is its already been adjusted but all you guys are doing is still trying to charge me for the extra money instead of fixing it or investigating it. until this is rectified no more money will i spend here on this platform.,98,1.0
"unbelievable! it takes my card for my ride to work. then rejects my card when i get off work. i was stuck at work for 2hrs! someone suggested lift. they were there in 5 mins. had to pay ,79$+tip! then i tried the 1 month free and it took the 9.99 anyways a couple days later. you can take the 9.99 from my account but cant take my card when i need you the most! i tried to contact a customer service on this and can't get anywhere with that. unbelievable!",91,1.0
"you need to fix drivers accepting then cancelling for no reason, especially at airports",14,2.0
app is good except on cases it freezes sometimes even when the driver had cancelled the trip,17,4.0
"waste of time,i ordered an uberx, i got to watch my driver pick up other riders while i waited. my eta went from 8 minutes to 15, to being stuck at 15 for 10 minutes and when i finally get the notification that he is finally coming to pick me up, i find out he cancelled and now i have someone who was actually 5 minutes away coming to pick me up. i wasted 20 minutes waiting for this dude for nothing. totally stupid that i get charged almost the full amount of the ride to cancel but the driver can waste my time and drop me last minute with no compensation to me for my time.",117,1.0
unable to add destination due to glitch - do not use,11,1.0
app sucks. got stuck and keeps on telling me that it is updating but does not work,17,2.0
"awful experience and wait times and cancellations at last minute **update** i have contacted uber on several occasions regarding my issues that were unnecessary and inconvenience. i even had a driver cancel right at pick up when going to wrong address then had to stand in cold for 23mins waiting for different ride. i use this service because i suffer from seizures, sometimes i have no choice but no time has uber gave me a credit or discount for any of my inconveniences.",83,1.0
perfect for my needs😀 very convinient to get a ride😀been using this for years.,14,5.0
rewards not loading the manage your credit card option to manage rewards that i have won't ever load and the money just sits with them until expired,27,2.0
"disgusting. for nearly a month trying for resolution of payment issue, but in vain. they're unable to resolve payment issue of amex card.",23,2.0
"pretty tired of all the drivers either ignoring my pick up or they accept and then they cancel it when it's not ""enough money"" for them to earn. this is a critical issue where i have to wait up to 30 min to get a ride. this is makes me so sad and angry because i loved uber but lately when everyone is declining a simple 10 min car ride instead of me taking a train for an hour. not okay and not professional one bit.",86,1.0
the reason why i have uninstalled uber is firstly the fare what they show and when it's time to pay they both are different. it automatically increase i thought this might be some glitch but it has happen to me many twice and secondly if the driver cancels the cab we would we have to pay from our pockets. this is not done ola is far better than this. if you think they charge you the fair lesseer than that then you are in wrong sceen. the fair increase automatically,90,1.0
"sucks - the rides themselves are fine. it's the app that i take issue with. lyft is so much easier to navigate. hard to find what you are looking for in the app. when the driver is on their way, you can only see about an inch of the route screen. the box that keeps asking you if you want to edit your ride blocks the whole top half of screen and you can't close it. the bottom half is covered by the pic of the driver and car, which also can't be closed or moved to another screen. that leaves a tiny little section in the middle. the menu over laps words on my s8 so you can't click on certain ones, line items because it will open the one that is overlapping it instead.",136,1.0
"booked an uber for between 10.55 and 11.10, he turned up at 10 a whole hour early! i tried to cancel the trip and it wouldn't cancel, i was charged £3 for authorisation?!?!? and £5 for wasting the drivers time. all because your app is broken! i will not be using your bootleg app again, give your money to people who deserve it and have trained years on the knowledge!",70,1.0
"apo won't download even after removing messenger lite, pictures and cleaning cache on multiple apps.",15,1.0
"every time the fares are high due to surge please do something about this issue and another thing now adays drivers cancelling the trips, earlier no cancellation was done by the drivers please look into this",36,2.0
the app features are getting degraded day by day. extremely high rates as compare to other drive apps. everytime its shows pending payment even though driver cancels the ride. support/help system is the worst. never respond on time or even try to solve the issues,45,1.0
every trip is a safe one. and any mistake is fixed. on either end!,14,5.0
"i use uber on a daily basis, and the fact that they believe there drivers lies is really unacceptable! driver cancelled my trip because he stated there was no place to park when picking me up, yet there was a bus stop open in plain sight! i was charged the cancellation fee because the driver stated i was not wearing a mask. this was all a lie because the driver did not see me as he was parked 1 minute away from the pick up location!",86,1.0
when i have selected paytm for payment and add 200+ amount in paytm then book ride it's given a error like unauthorized.,22,1.0
m using this app but certainly i can't login and use it please help me for this issue,18,1.0
the prices are too inconsistent i take a uber from work to home and the first time it was around $5 they went uptown to $7 on fathers day its $9 for the same distance i have taken it. they need to fix this,44,3.0
booking me rs131 dikha ke finish me rs179 dekha raha h q wat a rubbish app delete this ola i will download bye bye uber robber app,27,1.0
verify issue 🙄🙄 bhoot time le rahaa hein start hone mein,11,1.0
uber is a thief i have been charged double n they have yet to refund me my payment the was charged twice n its already the 11 days n my bank dont see nun from uber so stop that u thiefs,41,1.0
even after selecting correct location it changes the pickup location on it's own. no option in help to report app related issues or technical issues. no way to reach out to the customer support other than relying on the help section.,41,1.0
third class app plz dont download it,7,1.0
"while the service is very good, it is very difficult to get an auto. more often than not, we switch to cab because none of the auto drivers accept. and quite often it is difficult to get a cab as well. also we were forced to stop using online payment options due to number of drivers canceling.",57,3.0
issue with charge on my credit cards. it's declining payment after each ride for both my cards. it only charge my cards while booking next ride. that too i have to delete my cards and linked it again to complete the payment process. this happens each and every ride i take with uber. i have to stop taking uber for this reason. any solution?,64,3.0
"this is the most worst app i have ever found because there are many issues in this app when it is used for urgent times. the app is showing to update while opening the app, but the app is already updated in my phone. so uninstalled and then installed. and now it is showing that to check the phone connection to complete the procedure, but am using my phone data and it's having high network. just fed up with this app. never had this much of bad experience with any other apps",92,1.0
"your map is glitchy uber. i key in a very common destination, but still end up in goddemn god knows where. and my fare will be double. this happen twice already. i hate this so much!",36,3.0
"hello uber team, i would like to know why i stop receiving the 30% off like before ! im using only uber ever week minimum 4 times and since 2 jan i did not receive anything and all my friends who dont use uber app to much they still get it",51,2.0
driver's are nice. but you need to have a video on how to use the uber app. we got picked up but had the wrong address had to figure out how to fix it. also on how to cancel at ride. it would make it so much easier,48,4.0
"doesn't work in russia anymore! uber decided to collaborate with the worst taxi operator in russia - the notorious yandextaxi. disgusting! that is absolute abomination! ps: they only accept payment from the cards issued in russia. you've been warned, guys!",40,1.0
"deceptive company. like many others. it's just about squeezing every penny. algorithm here, algorithm there, update everywhere. back to my issue… why can't i deselect toll (407/412) routes if need be? i've taken this route before and it didn't cost this much! now it's 25% more! opportunity is not everywhere.",50,2.0
very poor customer service. you dont have a way to contact customer service other than tagging one of your trips which sometimes doesn't connecr to your issue. terrible support.,29,3.0
"worst system, i booked ride and reached destination after one more driver called me you have booked ride, i told him someone already picked me and i have reached destination, still uber charged me again, second every time drivers stop before my home and ask me to come and make extra wait charges",53,1.0
always reliable but sometimes the app glitches,7,4.0
it seems you don't provide services anywhere at kalyan east side. yesterday evening when i tried to hire your services none of the auto drivers were responding to the calls. even your data call feature was unanswered. finally had to hire an ola who as always were quick to respond. very very bad service from you guys.,57,1.0
the app is not allowing me to book cab through any other payment method apart from cash.when raised query with customer executive they said its due to safety measures.what a weird response was that where you dont allow customers to use the app features in the name of safety.your rivals have a better support and they understand the problem as well. have stopped using uber from now on.,68,1.0
payment issues not being resolved.,5,3.0
not in real time. safety issues if you are requesting a ride and trying to track progress of ride.,19,2.0
"customer service is very bad. booked a ride few days back and the trip price was around 180 rs, the trip started from same location and while reaching to the destination my pickup location automatically changed and it was showing more than 2x amount of actual price. i tried to get in contact with customer support to address this issue but they jusy said that the trip price increased because the pickup location was changed. and this is not the first time it happened with me.",86,1.0
"when will you fix ohare, it's a mess?",8,3.0
somehow lost uber app from my screen.trying to download uber app again but cannot.how to get uper app again on my mobile screen,23,5.0
not able to resolve payment related issue. worst app,9,1.0
"uber provide budget trips but cancellation policy is very drastic. i booked a cab. 4-5 driver accepted and then rejected my trip. its been 45 min and i am still waiting on road stranded. on cancelling, they penalized me for some amount. its kind of quick sand, once you are in you can't opt out. you have to wait otherwise pay. very dissapointed with this kind of issue. i frequently face this issue but helpless.",75,2.0
cant re install. shows error every time sayin insufficient space despite the fact that my phone has sufficient space,19,1.0
why do you keep having updates? it's a waste of time when someone needs a ride kinda right away. well you are losing money,24,3.0
"arrogant app developers! thought i'd finally try uber, loaded what i thought was 'this' app. mistakenly download 'driver' app. they look similar, how was i to know? now as ive half completed driver app instead of a customer app. the customer app wont let me register. so now i cant even try to become a new uber customer because of your look alike driver app having the same details and email i need to register as a customer. guess i'll never get to use uber and will just keep using taxis.",91,1.0
"i used the eats delivery part of this app. i ordered over 35 dollars of food from crystals. i ordered a sackful combo and some chilli cheese fries large. the order i got was 5 wings one single cony dog fries and a drink. these people have the audacity to tell me that they won't do a single thing to fix the issue. so i got screwed out of my money and didn't even get the food. to feed my family. uber eats customer service representatives are rude, absolutely not help, definitely do not care if",96,1.0
is this version built for fixed line phone? battery consumption is too high.,13,1.0
app needs an update or something. overcharging for rides that shioud be half the price!,15,1.0
doesn't take any other payment method always shows error,9,1.0
"app has never worked. cars dont show up on the map. jump bike always has an error ""processing request"" in app help does nothing. contacting uber gets you nowhere.",29,1.0
only ever had one issue that they quickly resolved. like the app and the service. good job.,17,5.0
does not crash like competitors,5,5.0
"we were stuck with a broken down vehicle in a town we're not very familiar with. david was quick, professional, and very nice.",23,5.0
why can't the app install in my phone. i've downloaded it like 10 times. it reaches 100% but can't install. now my data bundles have been exhausted,27,1.0
enough internal.memory. still not able to download. not sure of others are able to either,15,1.0
first it didnt allow booking scheduled cab with cash option. really frustrating it deducted 69gbp for booking schedule pickup. error out saying there is some problem now transaction is in pending state and my money is gone. i will not recommend uber to anyone atleast in uk.,47,1.0
"great local service but the app is prone to mapping issues randomly moving my home address from time to time. good service, but the competition is catching up.",28,4.0
"$32 to $40 for a 10 to 15 minute ride? there's a way to lose customers. we voted yes on prop 22 like they wanted and to keep the driver's working. i believe drivers getting to make their own rates is a great idea but you need to make it fair for the customers. a 10 to 15 minute ride should never cost $32 or higher. people rely on your service for work, school ect. we are not wealthy, there needs to be some revision here.",86,1.0
i got a new phone and downloaded uber but each time i request uber it tells me my account is already in use how do i reset it,28,2.0
uber is not accepting card payments and insists on cash only which is inconvenient to say the least. approached customer care who were very polite but were unable to fix it and insisted the fault was at my end i still have an outstanding.,44,1.0
"i work in ansonia ct im a physical therapist every day i order an uber ride to get me to my client because public transpertation does not go that far unfortunately when i order the uber in that town a message allways pops up "" unable to connect with uber "" then the app shuts my phone off. that really sucks, now i have to pre order the ride before i leave home which costs me more money, and to make my experience worse.today the uber never showed up! really sucks fix the issues please!",95,2.0
i got in to the airport at 12:50 am had trouble getting on app when i finally did i made a pick up reservation when the guy arrived he loaded my luggage i got in the back and he said cooper was having a lot of problems with maps and was almost shut down. he told me he could take cash or venmo. i told him i wasn't comfortable he canceled my trip and i knew trip said they were on their way. being uncomfortable with this i canceled and was charged $4.95 . i did not cancel with this person he canceled with me because i wouldn't give him cash. i did not order another driver and should not have been charged. this makes me very uncomfortable. i then made another reservation with an uber driver and asked him about this he said there was no problems with uber and that drivers do this usually on weekends to get paid cash. i feel this gives uber a bad name and i will be requesting my refund,177,1.0
"shut up and stop asking me to review. seriously, guys. you're not an indie startup anymore. stop farming reviews. it's just sad.",22,5.0
"having problem in booking thru credit card, always ask cvv before proceeding the the trip why is it so, you should collect after competition the trip , also, app not responding to update the cvv number, your support system don't have this help,",43,1.0
worst service i had my trip and it was a disaster i had to pay more as the driver demanded to pay more he forced me to pay and my issue is not yet resolved. i request a call back from you guys.,43,1.0
don't give me advertising notifications especially as you're an app that needs notifications to work so i can't just bock! uninstalling.,21,1.0
"the app is not working properly. . suddenly in the middle of a trip it stopped working and showing the world map instead of the trip road! i can't write my destination many times it happened, , hight rate in empty roads time and no fare in busy road times, , i used the application before it never happened but this month it going like crazy.i'm giving up. . you've to do something!",73,2.0
tipping system still broken after all these years now. seriously how is this not fixed yet.,16,2.0
"overall it's a very useful app for when public transport. however i recently had a couple of issues. i mislaid my phone in the back of a car. fortunately my friend was with me and was able to liaise with the driver on my phone to get it back, but it would really have saved us a lot of stress if there had been a general contact number. i've attempted to leave feedback on the app about this, but could find no way to do this without unfairly involving the driver.",91,3.0
prices are very high as compared to public transport . public transport take if you want go 7 km public transport charges is 20 rs time take around 40 to 45 min but the ola bike changes is above 80 rs time taken 20 to 25 min & there driver is untrained .they even don't know how to see a map . one last thing bike driver offer you a cheap 80 rs helmet.that helmet will not protect you if any accident happen . given feedback 2 time but the same apology mail nothing change same issue happening again,99,1.0
"the taxi driver drove off with our baggage on our wedding night. failed/refused to pick up when we called uber support and uber support were abysmal in resolving. if you value your safety and that of your possessions, seek alternative transport.",41,1.0
"tldr: rates are a travesty, drivers cancel frequently, support is bad. full: the support teams make mistakes (which is fine), but will not take any ownership of their mistakes in further conversation and will end the conversation prematurely to avoid the issue. this is particularly frustrating when it comes at a financial cost to the user and is a paltry sum for one of the largest tech companies. beyond the amex credits i use, i'm done with this garbage company. will use lyft whenever i can.",86,1.0
i cannot dawnload my phone uber app error,8,5.0
the map doesn't track the driver it keeps stopping in between. it seems like the app keeps freezing.,18,1.0
my reply:dear uber i hav raised my issue multiple no. of times n the cust sup closed it w/o evn resolving it.i cant keep on doing same thing agn n agn to get harrassed. ur customer service sucks! the customer support is poor or to be precise u dnt hav a service at all. my driver was a con and a thief who took extra cash from me when at the same time his account was credited by paytm. i gave all the info to ur supp exe and what they all did was to close the thread evry single time. so insensitive,103,1.0
best app for travelling. never had a very serious issue. easy to understand and operate.,15,5.0
very bad it doesn't work reached us on a wrong address,11,1.0
worst app driver accepts first later cancel the trip himself not on time do not download and waste your time,20,1.0
"uber is worst and worstest people . you guys have increased the traffic so much that only ola and uber can be seen in this f***g business. you guys have created lot of pollution in bangalore. and your stupid driver's are so fast they behave worst than a auto guys in over speeding. you guys have ruin the peace of the city by spreading the cars. you all suck really suck. you people doesnt let anyone reach on time, you people have to stop these cabs. stop ruining the city. . ola and uber",94,1.0
nice but.fix slow and lag.make fast,6,5.0
"i've seen numerous transactions take place in my bank account which don't make sense. when i contacted you guys via 'help', i was told to forward all of the details (details, amount, card associated etc). i've done the work. i was told that the issue is being looked into. after a week i tried following up and couldn't - had to create a new issue. there is no one to talk to about the 10+ transactions. update: my issue has disappeared without a resolve and my money still hasn't been returned.",91,1.0
"pathetic experience as no redressal for issue despite raising where the gps showed a different location and driver refused to pick.company still expects me to pay.tried booking the cab again just to find the response to pay the money again.riding with ola now. pathetic experience continues,thanks for not solving the issues and hence promoting your competitors.used ola again.no solutions till date. pathetic response .just send mail despite launching complaint.using ola again",71,1.0
"you have some very good drivers but some of you drivers are straight up mean. one of your drivers said ""stop dancing you are shaking the car"" and i hated that we were just having some fun so please tell your drivers to be more friendly please.i will give you more stars once you do so.",56,3.0
the updated version does not work on note 3. please fix it,12,5.0
one bad experience other wise its fine i take pull ride and showing me 19.54 rs for my destination when i reached driver asked me for 54 rs don't you have fixed amount in pull ride why should customer pay extra,41,3.0
customer service is horrible you have to leave a message and wait for somebody to get back to you today usually good at getting back to you and resolving the issue but they need to add phone customer service because it's very unprofessional to have to for a messaging service when you're spending your hard-earned money you should be able to contact a person on the phone when you need to,71,3.0
"your service is getting pathetic day by day. cars are unavailable at times. cab takes forever to come to the pick up point. and, most of all, the high fare most of the times has crossed all the limits. you people treat like money's got no value. there will come a time when i'll stop using your service permanently.",59,3.0
checked on me when the taxi stopped for a while in traffic.,12,5.0
any time app error west,5,1.0
great app if you don't mind getting ripped off and driving global warming. carbon emissions from vehicles drive the effects of global warming. if polluters won't stop it's up to us to save mother screenshot 4/23/2020 keep supporting polluters till you're all dining on donner dinners,46,1.0
horrible. all drivers keep cancelling. they have no sense of time. this is why kolkata yellow taxis failed. this is why all app cabs in kolkata will fail. no one is willing to work.,34,2.0
everytime i book a cab and the ride is 5 min away i get a notification that i cancelled my ride. fix that bug.,24,2.0
when i call for an uber. my pin's somewhere else and it really confuses the drivers. and i have to call them everytime and explain where i exactly am. please fix the gps. my phones fine. used waze to test if my gps broke. but it's working alright. so it's obviously the app. but don't get me wrong. it's very useful. just fix it. thanks!,65,1.0
no customer service anymore i get charged extra and i cant even call someone to fix it i've been using uber for a very long time had no problems until now smh,32,3.0
worst service as i have paid the amount in cash to the driver but in app it is showing outstanding amount. while accelerated the issue they told me to pay again. so why i will pay double (2times) for a single ride.,42,1.0
they are stupid saying i have multiple accounts and they decline my payments although only last month i used to get a ride and constantly order from uber eats on the same account with the same payment methods after talking to thier help representative they are saying the issue is solved its not solved so in conclusion i will close my account with them cause they suck big time inuse the app for 3 years and now they deny me,80,1.0
"uber used to work fairly well. ever since the coronavirus outbreak, it has been so much harder to get a ride. even though restaurants are starting to reopen where i live (cincinnati, oh) and things are loosening up a little, it's nearly impossible to get a driver. i waited an hour this morning and could not get one! the closest one was 25 minutes away, and you know i wasn't going to make him drive all the way over to me for a 10-minute ride. drivers need more incentive for sure! fix this, uber!",94,1.0
had an issue with cash payment and there was no proper way to raise the issue with your queries raising mechanism. unfortunately i paid extra c inorder to use the app for my family emergency.,35,2.0
"they support medical apartheid, for a jab that only has 1% absolute risk reduction, and doesn't work against variants",19,1.0
app is so glitchy and will just stop working in the middle of trying to book a ride. very frustrating.,20,1.0
"drivers are turning out to be rude. i boarded an uber sedan from the airport @ night , and after 1 km journey, the driver asked me to cancel the trip. the reason- 30% commisson has to be given to the airport guard @uber bay!😑😑😑😑 what is this nonsense! when i refused to cancel the trip, he started shouting at me and told me to keep quite or else he would stop the trip at a remote location! this is alarming!",81,1.0
your uber app is not letting me pick a ride. it still keeps loading and saying rides near you. i beg you to fix this.,25,1.0
bad app.charges extra when destination is reached.poor service.i would recommend download ola app👎,13,1.0
no 1 app. best drivers and services.however facing some issue in call connectivity from past couple of weeks.,18,4.0
actually this is a bad app please don't download it and no body is accepting my request,17,1.0
"i use uber quite often and i have appointments that i use this app for weekly. i have been waiting for weeks to use the “schedule a ride” setting that’s supposed to be right next to the where to bar and guess what? it’s not there. i have had several times where i am late to where i need to be because for some reason i don’t have access to this setting. i have had to resort to scheduling my rides an hour ahead of time just to make sure i make it to somewhere that’s ten minuets away on time. this is ridiculous. please fix. this was my original complaint^^ i have tried resetting my phone, updating the app, and deleting and redownloading it like suggested. none of which worked. i still can’t schedule a ride. this is becoming a very frustrating experience. not only has my original complaint still not been fixed but your app is increasingly getting worse. your drivers are unprofessional, cars are dirty, and they don’t know how to use their gps and i have to give them directions. not only that, i took uber from my house to my job which has always been no more than $10 and now all of a sudden it’s almost $20 and it’s not like i can just not pay it because i have to go to go to work. you guys are increasingly getting worse and worse and it needs to be fixed.",246,1.0
my issue payment method unenable 3rd class pathetic service,9,1.0
"wht the hell with this app, it always get blank showing nothing jst map, when i try to book rides. ridiculous",21,1.0
please fix it. it is not working properly in honor 7x phones. i have tried with my friends phone too,20,3.0
"overall a nice experience with most professional drivers. however, the lack of the option to schedule multi-stop ride disappoints me. it is possible to have a multiple stop ride if i request a ride straight away. however, if i choose to schedule the ride, i have no way to add a stop.",52,3.0
i have $100 gift card credit on my account and cannot travel. fix your lazy app!,16,4.0
"uber is providing excellent service and rates are fixed and economic friendly, and their customer response is very good. uber is always my first preference.",25,5.0
"the biggest issue is that it doesn't locate well the point in the map. also it doesn't support geo position when there is not a reference point near, so it's difficult sometimes to ask a transportation for someone else. the amount charged is not the one they the app reflects, missing cents on the app charged amount. claim options are not completed, there are missing categories like the a abusive waiting time amount. arriving estimations works terrible as well",79,2.0
"this is so unrelaible app , i waited long for driver to come but he was living with his own ego he did not come so i had to cancel and now i have to pay penalty for that , apart from that it's really really hard to talk to cutumer care executive to resolve an issue.",57,1.0
driver's are not responding and he ask and,8,3.0
best among the cab services in the country. but sometimes (rarely) the drivers are not that professional. uber needs to take care of that.,24,4.0
there maps navigation has issues,5,5.0
30% of the time i pay over the agreed amount even though there's no traffic or additional stops or route diversions.,21,3.0
app is ok with no cutomer support very poor responce on queries posted for issue resolution. initially it was ok to lure the customers now uber has started levying u resonable charges as much as rs. 50 for a km in the name of load. they are loosing on their driver and very less avialiablity when needed. quite bad very dispappointed with the service they are providing.,67,1.0
"too bad. shows a different estimate. the fare comes out to be different, much higher than the original estimate. i was charged 81rs for a ride of 2.7kms. had to add this to review. the app is adding an unknown outstanding balance too my account. one support agent said it's a backend issue they would resolve. even after one week no resolution. and now i am asked to pay the unknown outstanding balance. disgusting.",74,1.0
"plz, stop excessive charge during bkash payment & make the driver to accept bkash payment.",15,3.0
"garbage experience with this company. there i literally no way to contact a person for assistance, rides take a half hour longer to arrive than they let you know, food is always wrong, and they offer no compensation for time wasted/lost, or any other issues that stem from them screwing up. i never plan on using them again. any and all of their competitors are better equipped.",67,1.0
stop making fool. i booked cab to nd railway station to mother dairy app shows 130 rs at time of booking. when i reacd. app charges become 237 rs. hate it really,32,1.0
couldn't even use it. issues with the account on uber's end. contacted my bank and it wasn't that end.,19,1.0
"has issues with smaller screen sizes (i have a moto 4x whih should be average). for example, once you order a service it's hard to scroll on the map because it's cluttered by pop-ups and the bottom panel.",38,3.0
glitchy app getting a white screen even after uninstall and reinstall.,11,2.0
"not really about the app. it works great. but some (not everyone of course) uber drivers are scumbags! was involved in an assault/battery incident recently. the guy called an uber to get away. we explained the situation to the driver, police was on route and we tried stopping him. the driver shoved me out of the way and drove away with the guy.just wow. so ubers are now officially the greatest getaway cars. can't speak for uber but i can't imagine that's what they are going for.",87,1.0
"worst experience, it was morning ride, too many luggage in ertiga। by mistake missed 1 item but very precious, from 11 am trying to connect, its 4pm nothing such solution। given the number that is not reacharge of the driver। want to rate negative । worst condition in app built।। atleast they should provide the contact number of driver which is working it's also a safety concern, none is responding, specially night drive or outstation। frustrated miss the gift of my bestie",82,1.0
"these days, bike drivers asks for the amount and place and then cancels it, secondly they cheat on uber, they come to the location, cancels the ride and takes the cash by themselves, it should be stopped, it is against the security of the customers and also a cheating for the company.",52,3.0
i am facing issues with map loading in the app. it says google play services are loading and its been 3 days since loading. i tried to reinstall the app but its not working. i am using honor view 10. help me trouble shoot the same. i have already sent you the issue details. no response received till now.,59,1.0
the app is taking days to download and still isn't happening,11,1.0
"uber has been ripping off people for a long time, and the biggest rip off they have going right now is the fact that after you take a ride and complete it and have already paid for it, hours or days later uber will go back and update the trip and charge extra money to your card depending on how much they felt like updating your trip….i’m not sure if this is the driver changing the destination on their end but either way it’s a total rip off to be charged for things you are not even aware that they are still counting. please lower your prices for riders so we can be able to provide better tips for the drivers and please stop updating the trips after they have already been successfully completed! and please actually get a real customer service number! i don’t understand how a billion dollar company makes it so hard to get in contact with actual humans that can help way better than an automated system .",172,5.0
"i went halfway through the signup process years ago. i tried to sign up today and without card information from years ago it won't let me sign in. i have my login and password but uber requires more than that. this wouldn't even be an issue if they had some kind of support to help would be customers. at this point i'm going with lyft. uber, you have probably lost more customers than you know because your website and customer support is extremely flawed. your website ran me in so many circles and i had to enter my password so many times it kicked me out of the system, even though my password was correct .",116,1.0
"i have tried requesting a ride for the last 3 day only for the app to keeps telling me i have an outstanding payment which i don't remember requesting a ride for the said date and time. the is really reliable but this is absurd. i never request a ride when i'm not ready and even if i made a mistake to request the ride, the driver didnt call to confirm the request but went on to claim he'd drove me to the location and i didn't pay the fare.this issue is serious and something must be done about it",100,1.0
"this app needs a lot of fixing, i've been trying to book a ride for more than 1 hour now, it'll show ride ahas been booked, finalizing rider details for 1hour? nawa o",33,1.0
can't sign in after uninstalling app and reinstalling. stuck in loop,11,1.0
"uber deserve 5 star but one of his driver name somla bajaj re compact ts11ub8186 is using another number plate both number are not same. he is using vulgar language and abusing me😡.it's was horrible day for me.he stop the ride near malakpet at 2:48pm on 18 december 2021 . i feel unsafe and dangerous. i worried 😫 because i travelled 🧳 with my kids . i want to complain about this driver, and planning to uninstall this app.👎. everyone please 🙏 check the number and photo of the driver",90,1.0
"2/21 update : more updates have since been rolled out but the map issue has not been addressed. the service is great, but the map for the drivers seems to get worse and worse. i'm constantly having to guide the drivers because the map shows them a route that is longer and more traffic laden.",55,2.0
same registered mobile number not works after changing my device. my old phone was broken. which is registered with uber account. says contact suppport.,24,5.0
"you have made it very hard to get refunded and your options and time limits for refund dispute does not help! when my bank got money back three different times for charging me 877 pesos you refused to stop charging this unjust fare, and zero tolarance rejecting my request for a ride.the distant calculation is an outrageous charge and my bank, my researcher stated are all these little charges you, i repeat, little charges along with trying to charge me again 877 pesos. i stated my case.",87,1.0
you uber drivers need to stop canceling and passing customers off as if your too good to take the ride! your not rich and your sure not from a high class family otherwise you wouldn't be ubering!,37,1.0
"membantu untuk hal transportasi, tapu kenapa suka error, saya blm di jemput tapi orangnya sudah ke tempat tujuan, tolong diperbaiki",20,3.0
"new design is extremely cryptic. while it simplifies personal pickups and drops, the process for booking a pickup at a location other than my current location is very convoluted and not obvious. to add to the annoyance, there is no way to make payments by card immediately after the trip. this results in frustration when you're trying to book a cab urgently. the payment prompt usually appears at very inopportune moments such as when you're late for office, or a movie or you're being chased by zombies. overall the ui is slick and minimal, but the ux needs a lot of thought and work to improve. billing system is extremely unscrupulous. even after reporting multiple incidents, the time taken by customer care to respond, as well as their attitude to issues is reprehensible.",133,2.0
doesn't work on my samsung phone. app keeps crashing and asking for my phone number.,15,2.0
"you should add option ""time ride initiated"" or time ride accepted by driver because drivers accept drive when they are too far away from departure site. which leads the customer getting late from reaching destination now customer has two options either get late or cancel the ride (to book new one) and get ride cancellation charges fix it please (based on multiple experiences and latest today)",66,4.0
"extremely dissatisfied with the service or to be precise i never got a chance to use this service, the drivers keep canceling the request until i give up. fix this or this will be the downfall of uber in india.",40,1.0
the app will not let me delete my card information. ive tried multiple times its really annoying. fix it. other than that its a great app,26,3.0
"trying to get help about issues i had with the app, and all they're giving me is canned responses that don't address what i said. zero customer support.",28,1.0
"is there any helpline no, where we can solve issues, charging me again and again for same ride which is been paid twice",23,1.0
why does uber take forever to load the location and i know it isn't my network at all. it is getting frustrating,22,2.0
great app! never had any issues,6,5.0
"communication between clients, uber company and uber drivers urgently needs updating specially orders and clients locations",16,2.0
"i got professional and humane services through uber, sometimes issue did happened but uber team won my heart everytime, keep it up.",22,5.0
worst. app please don't download,5,1.0
"very disappointed that it's getting worst, no customer service, charge unreasonably and unexpectedly, portal sucks, lots of errors. 4 consecutive cancellations of a 1km ride appeared surprisingly within 5 mins, with the last one charged me hk$20 fee. uber refused to resovle. seeking alternative now. some other feedback says they hv call centre? lol, where's in hk? imagination team in hk or staffs busy with tiktok that phone no. never disclosed. lol",72,1.0
"installed app, created acct, and all i kept receiving was an error processing my request when i tried to schedule a ride. tried uninstalling and reinstalling, changing payment types and nothing. first time trying to use this and will be the last.",42,1.0
this app is crashing a lot after every new update,10,5.0
"worst experience when i was signing in ,its not sending otp to my number. and even i cannot delete my account its giving an error ""webpage not available""",28,1.0
easy and usefull. i love that i can order food without download ubereats,13,5.0
there's always an issue loading the app. the only reason i even tried to use this app is because it's cold.,21,1.0
"so many times i was ride with only uber because cost is ok but some technical error will be showing so many times i was complete the ride but after open the opp the ride will be showing, also cancel ❌ option is use worst they will be charged also not working",52,1.0
worst app worst payment and not responding for customers,9,1.0
for past three days i am not able to book my ride. the app keeps on erroring out saying my payment method is invalid when there is only default cash option added. my account has been disabled and i believe it is not going to work for me. bye bye uber. you have lost a regular customer. i will go to good old ola now.,65,1.0
"prices are getting ridiculous. uber needs to drop the percentage they are taking from their drivers so that it can be affordable to passengers, while still worth the drivers time.",30,2.0
the uber driver taygan did not load my uber cash i payed r100 and the trip was r53 so he stole r47 of myne and now for my next trip im short and giving name with uber please get back to me as soon as possible,46,1.0
always issues and no one to talk to.,8,1.0
can't get a ride and when you do its always on surge double the fare i know everyone needs to make money but taking the mick,26,2.0
worst app with no proper response from the ops team. always a glitch,13,1.0
i'm unable to download this app after multiple tries,9,1.0
"maybe because i just use uber in nyc and mostly the pool option, but this app is terrible and an utter nightmare. literally everytime i’m using uber i’m contacting uber support because there is always an issue. today, for instance, a driver started my ride “by accident” when i was on my way to work then claimed she didn’t know she was picking me up, another time a driver claimed he was at my pick up spot and drove off, a driver one time picked me up- i wanted to clarify with him if he was the driver that was on my app and he said yes, two minutes into the ride he realized i was in the wrong car, annddd the list goes on. for some reason a majority of passengers i get paired with are idiotic, rude, and annoying. maybe i have bad luck with this app, but once lyft gets its ish together with those inflated prices of theirs, i’ll be switching immediately. shoutout to the support team for being responsive and always holding it down with the refunds though.",183,2.0
"app works fine but as many other comments mention, if you ever have an issue (as i did with not being able to log into my app for reasons unknown) the customer service is absymal. there are zero resources outside of the app to help users address any issues/concerns. it's pretty incredible that a company of this size can have such terrible and frankly non-existent customer service. will happily be using other shared ride services from here on out.",79,1.0
"it is showing burr, when login, login issue",8,3.0
"i have just redownloaded this app (i have been living in a town without uber) and there is no 'sign in' option. just a field to put an email address in, which says 'this email address is already registered'. yip! i know that! let me bloody sign in!",48,1.0
please can i get a truck driver to pack loads,10,1.0
"now too much expensive, i booked a mini ride the actual fare was 450 at the time of booking , but the driver transfer the ride by himself to another driver and he took to much long route and made many unnecessary stops when the ride ended the fare was 1787. it's requested to refund may fare which should be 1337. as soon as possible thanx. as per my mentioned above complain the ubar team just refunded 25 which is very disappointing and meaningless.",84,2.0
download hone k bad bht jdaa problem face krne pad raha login krne . bakwass h ek dm,18,1.0
i fought with this app for at least an hour because it refused to accept my payment card. i contacted support three separate times and tried several fixes and nothing worked. meanwhile a different app found me a cheaper ride in 2 minutes. do not use this app.,48,1.0
"i have very bad, terrible, pathetic experience with uber to share, i was fraudulently charged the fare twice by uber, i booked the cab and i paid through cash now even after paying uber driver or uber itself charged me again and put it as pending charges in my uber app. following them from last 6 months but they are not resolving this issue, instead they have stopped replying me now. should, not replying be the attitude of company like uber? childish behaviour. dont use uber ola 100 time better.",90,1.0
this was my 1st uber ride and christopher was great! he helped me with my bag and he was very friendly and professional. he gave me some sightseeing ideas. i would definitely recommend him to uber riders.,37,5.0
"i don’t normally have a problem using uber. but recently the wait times have been ridiculous, they’ll say 5 minutes away but then when i choose the ride i have to wait anywhere between 10-20 minutes. some rides i request will have a driver that won’t move from a spot and will give me a warning that the driver will be delayed. today i requested a driver and when they finally got close to the destination they stopped and stayed in that same spot for 10 almost 20 minutes with no contact from the driver at all. they could have told me to cancel and find another driver instead of keeping me waiting. not very satisfied with my current uber experience.",121,3.0
"worst application not able to find option to add money in to wallet, even can't add money while ride is going on, no option for upi and when i added card details they cut my 2 rs thrice for verification but still it doesn't working. i was finding way from 1 hr 😡😡",53,1.0
"as a first time customer i've attempted to request a ride through the app multiple times, but everytime i tried it says ""oops there's been an error processing your request. please go to the help page for assistance."" there were 5 cars neat my house! i have no way of getting in touch with anyone about this issue. i had to use lyft to get to my destination smh",69,1.0
"ever since the update of this app, it's been stuck on a old driver that i had and now the app is completely frozen. i've tried uninstalling and reinstalling, same results, completely frozen on that old driver",37,1.0
i can't believe. uber product owners would be so stupid that in forgot password they given option to recall your cab driver whether you have taken trip from them or not. i tried twice and failed. had such a worst experience . good bye uber. your future is surely dark,50,1.0
"the success rate of booking has drastically reduced now a days.especially when it comes to auto rickshaw booking. be it during the peak hours or non-peak hours, you barely find a vehicle. company should either take this seriously and work upon it or better stop this nonsense.",47,1.0
this is second time i am having the same issue. more than 4 drivers were connected to me but none of them were ready to come. all of of them want to know whether the trip is a long one or not. i am fed up with you service .atleast make sure the connected drivers are charged for their cancellation. i lost my time and energy . and uber is not willing to pay any compensation for the time i lost while waiting for my ride. my entire plan had to cancelled and i personally incurred a loss also.,99,1.0
wrost app not responding no otp will come not coming on time and i have to pay late charge don't install,21,1.0
"worst customer service! my account got hacked (password was changed and two step verification was set up by someone else) and i received no help. a week later, 620egp (i live in the us, that is egyptian currently) was taken out of my account. uber support did nothing to help, and closed out my “help message” saying the issue was resolved, when the last message they had sent was “we’re sending your message to an expert team”. so now, even though my bank and paypal have both filed the charge as fraud, uber refuses to remove the charge, and continues to allow a hacker access to my private information. fun fact! if you “owe” uber money, you can’t deactivate your account, so now i have the constant fear that money will leave my account without my permission at any time. do not use this app if you appreciate a response from uber after your sensitive information gets stolen.",158,1.0
"it's more expensive than careem, because it needs us to pay extra fee and makes the final bill more than estimated amount.",22,1.0
worst app. when needed app doesn't work. app is crashing like low level things are used.,16,1.0
tracking a trip keeps crashing the app and i have the latest version. android on s10+,16,2.0
i am having issues with the app. there is a delay on displaying the actual location of the vehicle and i could not receive the message sent to me by the driver.,32,3.0
i am unable to download this app on any device,10,1.0
"it has been good all along however, my app is not working since 3 days. kindly help me and fix it.",21,3.0
"costumer service is non-existent. all robots . i downloaded it and it won't work i've contacted ""customer service"" at least 6 times today and there's been no help ! i wish i could show the messages between me and a robot i was talking to! i prefer lyft!",48,1.0
"i wonder if ""contact support"" is just an euphemism for a trash bin. reported an issue with the ride yesterday and it's still radio silence.",25,1.0
"your live location sucks to the core, some points are so fixed that you cannot edit, your gps is a mess, fix the darn thing.",25,1.0
the app takes time to load and open,8,3.0
"nice app but it needs more cars in hill stations like shimla,solan",12,5.0
this app definitely have an issue. i have been doing the same registration over and over again.,17,2.0
why i am giving one rate is because of payment issue. some times atm issues will there that time can't able take money so one day what happened i book a cab and driver doesn't have any online transaction like paytm or google pay or phone pay so total fedup with that so i am telling to uber team carry the driver who have online.in future it will be very great full. thank you,74,1.0
"i am a regular user of uber specially in the morning to drop my child to the school, but unfortunately the first cab is always rescheduled, not because of jam or any similar issue,but because they don't want to go. i always give a call after booking and after knowing the location the cab gets reschedule d. today i had to cancel the first booking as the vehicle was moving in the same location to and fro for around 10 mins. then i again booked the cab which was rescheduled 3-4 times- late 4 school",95,3.0
app literally won't let you use it for an update? nonwarning no notice 30.min. waiting for the download in 40 degree weather. had to disintall and reinstall 2 times and i still can't get the app to work,38,1.0
"my card expired, i tried write in the new card expiry date and the app won't let me order an uber. there is no help area for me to try get help. i contacted my bank to see if there are any issues on my end and they say they have given uber approval for payment, my account is sufficient. please uber fix these issues or i will never return, and i will tell many people of my issues",79,1.0
"cant set exact time to pick up, always shown error, try other locations or on depend",16,3.0
sometimes the app gets stuck and the reason for this is not non-availability of internet. second of late the driver knows apropri the destination and also the charge and if he is not happy with any of these two he decilnes. my wife is a cancer survivor and there were days when i waited for more than an hour at omega cancer hospital in hyderabad. this decision of the management needs a relook,73,5.0
pathetic service. if uber drivers keep cancelling the trips the blu will soon over take you as the largest provider. uber cars needs to be more clean and drivers needs to be more professional.,34,1.0
i was cheated out of $5 dollars twice today because the driver failed to pick me up: just because i was going to brooklyn: never using this again,28,1.0
"this is a pretty good app. unfortunately, i'm having issues with this app and uber eats opening randomly. in the app and in chrome. so i'm uninstalling it. hopefully that gets fixed in the future. it is quite annoying to be in a different app, and suddenly uber is opening and telling me to request a ride",57,3.0
use lyft instead. uber's support is a joke and never fixes overcharged fares even after confirming the price.,18,1.0
this was ridiculous behavior towards us. the driver was not even trying to listen to us and without informing us he cancelled the trip. that was really really bad experience i would give 0 star to that if it was there. please provide good service otherwise stop accepting the trips,50,1.0
it's ridiculous i have paid the amount to the driver and in the app it's showing unpaid. i'm unable to reach the uber with the issue. uber need to reach me or else i am not going to use it again,41,1.0
"this app is unreliable a majority of the time. it doesn't tell you when a driver cancells so i didnt know i didn't have a ride till i was at the pick up spot and they tried to charge me $5. constantly goes over estimated time and stops, my estimated stops were 2 stops, we made 6 and was very late. just adds to how unreliable the app is. they have some good drivers but the system they use is poor costumers and drivers dislike it. they don't even give you a proper place to put or explain issues.",99,1.0
"i am facing a lot of issues with uber. while booking a cab i run into outstanding payment problem. i have cleared my outstanding payment but the app doesn't reflect it. moreover i had contacted support, but never heard from them. very poor customer support and customer obsession. the prices are considerable but would like uber to pay attention towards their customers.",62,1.0
it's great. i've always had a good experience with the drivers and how accurate they find me compared to other services. my card on file changed and it won't let me update my payment information. i had to download lyft to get to where i needed to be.,48,4.0
"serious issue, cannot see prices before request.",7,3.0
everytime i try to download the app it wont download and i even tried to restart my phone and it still wont downloas,23,1.0
this app is good but one problem the log in to app because you can delete the app any reason and download this app and you forgot your password you will be not log in the app.,37,2.0
i am currently unable to add multiple addresses on my uber x. could you guys find me a fix?,19,4.0
1. this application is consuming so much battery energy all the time. i am not sure why this app is running on background all the time. its so frustrating receiving notifications from system that uber is consuming alot of battery energy. 2. fares are too high and discount offer completely vanished. 3. drivers always ask where you want to go before starting trip. fix this issue with your captains.,69,1.0
"i was ripped off through my debit card through uber eats charges totalling 180.00. between the stupid robot chats and emails i didn't get this issue resolved until today. i had frozen my card til yesterday then unfroze hoping funds would be deposited. they were and a week of a whole lot of stress wondering what i was going to do because diego the guy who was allowed to put his name on my ubereats account calling himself my boyfriend with no notice to me, began charging meals every day 7 days.",92,1.0
buggy and unreliable. app got stuck during a trip and broke uber completely - even restarting my phone didn't fix it as it went straight back to the trip which had finished weeks ago and even came up as completed in my trip history. the entire uber support system was totally useless as it just funnels you through a list of issues with the driver and never allows you to get help with an issue with the app. was waiting in front of an airport the entire time - uninstalling and switching to didi.,94,1.0
"still not getting ubermoto on updating, please fix this",9,4.0
"uber is not working well these days, unable to find exact location sometimes unable to find ride and i haven't felt that issue before i am again here ( nov2019) after giving review in august 2019, at the time of odd-even rule uber hiked the prices and still prices are quite high after this rule. uber is becoming worse now",60,1.0
why it is always forcing me to use paytm why cannot i pay with cash and even in paytm y it is like there should minimum 350 rps otherwise i cannot book cab . stop forcing these things on me,40,1.0
"worst customer care. worst service sometimes. the cab arrives 1 hour late yet they charge the cancellation amount. when complaint is made to customer care, they don't speak proper english or they were unable to understand. they don't listen to understand what the customer says. they are very keen on closing the issue and not interested in caring for the customer.",61,2.0
it stopped working for me and unable to understand what is the issue. pathetic!.,14,1.0
"for any issue, they just send copy paste replies and close the case.",13,1.0
"having recently been in an accident, booked a cab via uber, firstly driver was taking twice the amount of time predicted. since after cancellation also, same guy got booked i went with it. he called to ask directions first. after elaborate explanation he proceeded to tell me that since the location is beyond a toll, he won't come and flatly refused to cancel. thinking frustrated rider will cancel on their own obviously and bloody pay the cancellation charge as well. this is really really pathetic. firstly the driver accepted the ride and has no idea of even metro station location. are you hiring drivers who have no clue of locations where they drive and rely solely on the gps and rider? sad thing is that this wasn't the first time either. then their customer service is even more wonderful. pleasantly say, that's all we can do. pathetic experiences with you guys. update:the miscellaneous issues still persist, but their customer care are good people, and try to understand genuine issue. glad of the change in issue handling",176,3.0
this app has too many issues it only worked one time for me after that it kept saying my payment options where not working which was not the case. so i switched to lyft.,34,1.0
worst map. i always get problem when riding with uber. it always show wrong location.always found location error upto 1000m. n most of the drivers are unprofessional.without any query they just cancel the trip. and outstanding charge became problem in next ride. no proper customer helpline service which is one of the worst part of this agency.,57,1.0
i have a issue this app,6,5.0
why lock pattern is available after the download of the apps? i have no lock pattern in my phone,19,1.0
"unfortunately uber is not taking pandemic seriously. a number of drivers not following protocol. specifically auto, there is no curtain division between riders and driver. sanitization process, i doubt. many do not carry sanitizer. . in contrast ola rides are following properly. i don't think uber has a process to keep eye on the vehicle and drivers. there is no mechanism to report such issues. please take this pandemic seriously.",70,1.0
the worst service i've ever seen. really disappointed. they've techniques to grab money from the passengers by cancelling by their own and charges on us. 3 cabs i've paid the amount of 84 inr. to escape from the complaints they don't have even proper customer care number where we can lodge the issue. don't ever use this service.,58,1.0
the app doesn't work lately and is very slow in loading. lot of friends also confirmed that. i am using careem which has a perfect app and cheaper price,29,1.0
"by far, the worst taxi app ever. prices are always surging (double or triple) when you need to travel, the drivers can make you wait 21 minutes but they only can wait for 3, not equitable. it is through this app that i have to revert back to the public transportation system during surges. there is no direct communication between user and the app which is needed for these issues hence i have to complain here. not impressed dot com",80,3.0
please update your app. it suffers from various memory leaks and freezes the phone while using.,16,4.0
service very good. alert messages to customer needs to improve,10,5.0
"pathetic no support available to report errors, couldnt place order",10,1.0
uber is comparative economic ride than others .uber charged with full honesty .uber services are quite relevant. but now a days drivers working with uber are having more work load i think. because they denied their duties and ride very easily.,41,5.0
"unable to add payment method. ends up with a blank screen. on different devices, different android versions",17,1.0
terrible.issues logging in ad someone else hacked my account. worst of all there was noone to contacta,17,1.0
"app freezes sometimes, and push to give tips otherwise u can't go back to home page.",16,3.0
when ever try to locate a pin it crashes.,9,5.0
"for a trip to work yesterday during rush hour in the morning (6 miles), i was charged costs me $13, but the return trip from the same address, same distance at off peak, i was charged $43. where's the logic? why doesnt uber provide a breakdown of the charges anymore? there's no number to call anymore for customer service.",59,1.0
"compared to bolt, the app is pretty ugly. problems: irresponsive design for fonts, feedback is hidden in trips, when it's better to show up it after the trip. countless pop ups. update. no popups, but still skme bugs: a) trying to add an additional stop, last screen after confirm fee change - ""not abke to chabge destination"", b) after charge got an email ""unable to charge your cc"" (for full prev trip price).",73,3.0
😡🤬🤬🤬🤬 mene 2year baad ye bakawas app download kiya fir se is ne bakawas service diya. mene car book ki us me baith kar 2min b nhi hove wo car kharab hogai mene usko cancel kiya. mujhe hi 141rs ka charge lagaya ekdum bakawa matalab bahut bekar app he,49,1.0
uber needs to provide ride till bhiwandi,7,4.0
trying to buy the pass but unable to tried to contact uber but no response it's so annoying but what to do why isn't uber not responding it's getting annoying,30,2.0
"i have had many issues over the years. the maps don't say where the drivers are accurately. the drivers will cancel, but it doesn't reflect on the app, until i cancel and then i'm not charged a cancellation fee. overall good service but terrible app.",45,3.0
just need to stop upping the pay,7,5.0
"obnoxious notifications, practically non-stop. they send me a survey every 3 days i don't use the app but the issues you can pre-select just take you to an faq, so here's my feedback. 1 star, annoying service and not worth the price.",42,1.0
always need updates. app doesn't work properly even with all the updates. you don't know when the driver arrives unless they text and tell you. some drivers just sit out there and will try to wait the 4 minutes without contacting you so they can still get paid.,48,1.0
"won't allow you to use google pay to schedule rides. a ride right now will cost me $18. schedule it for 15minutes later: $43. seems legit. app will randomly throw error messages in the middle of booking, which will cause you to restart. funny enough, each time the price goes up. error messages also never explain what happened or why.",60,1.0
additional cash bill got generated inspite of selecting paytm as mode of payment. customer service only gave copy pasted template replies without even investigating the issue. my final queries are still unanswered even after a day. i have the screenshot of all the messages. i am not going to travel by uber juat because of their pathetic customer service.,59,1.0
"invalid payment and unable to schedule rides. wasted an hour trying to schedule a ride with paypal and my cc alone and it is always stuck on ""scheduling your ride"" or says invalid payment. support has been unable to resolve this after 3 attempts so i guess i will have to live without being able to schedule rides.",58,1.0
"worst service. i can't sign in back to my old account to download the payment receipts. when i tried to sign in, after adding the otp for more than 10 times it will keep showing the option to reset my account, in which case my previous history will be deleted. and i will not be able to download my payment receipts. i even tried their help support instructions, but result was the same. how worse can it get?",78,1.0
"i don't understand how you removed my previous review, but it doesn't stop the fact that your customer ""support"" team cause more problems they solve. i still have issues.only it's now with both apps, thanks to your support team messing with my account.",43,1.0
wouldn't accept my pay card even though it is a visa so the app is worthless to me. i'm not going to pay fees to withdraw money from my pay card just to pay more fees to load the money to another card when lyft has no problem with accepting it.,51,1.0
frustrating! i was downloading it for the first time. they were supposed to send the otp. after trying several times i never got it. all sorts of stupid questions are asked. all i want to do is book a cab. it shouldn't be this complicated and stupid!,47,1.0
ek het in maartmaand twee keer met uber gery. daarna steel hulle elke maand r99 uit my bankrekening. stop dit of ek rapporteer julle by die polisie.,27,1.0
"facing issue during peak hours, app shows connecting to 8 nearby drivers and never gets cab",16,2.0
"payment method not working. after setting up debit card payment method, it is not proceeding with booking confirmation. it shows error in payment method.",24,2.0
worst application and services. my account was blocked. pages were not loading inspite of 4g. wasted one hour just to book a cab which wasn't even booked at the end. i was stranded on the highway early morning. the drivers are irresponsible.,42,1.0
"i always prefer uber against ola, uber is cheap and better. the only issue is customer care, we cannot call customer care.",22,5.0
"drivers are horrible. especially if you are a woman traveling alone. i've experienced and heard so many instances of drives being rude, abusive and aggressive that i've completely stopped using it.",31,1.0
its a good app but the call support doesnt works in time of need neither there is proper way to solution to solve the issue nor any mode to contact uber,31,2.0
"i had many bad experiences with uber. uber doesn't have customer care service where people can call and explain their issues. uber doesn't care about whatever feed back you give them & no matter the complaints you have. at the end of the day they will just apologize to you through a computerized message. many times i have complained to them that there driver took more money than what i was shown when i booked cab then they will just make up a message and send you. the popular one is ""you told the driver to follow a different route than what gos was showing"". there was a day i booked cab for someone ""a foreigner "" & it was raining heavily so the driver refused to drop the passenger at destination and started abusing him & said if he doesn't get down there on the road then he will call police for him. i requested the driver to please drop the passenger at the destination but he denied & said he will not. imagine an uber driver abusing a foreigner and threatening him with police. even the co-passenger was not helpful,he teamed up with the driver and told my friend to come down. second case i booked a cab for a family including there new born twins. they were carrying some luggage along with their twins & guess what. the stupid driver told them uber doesn't pay them for dropping passengers on the destination so they should get down on the road and walk home. even the auto drivers were telling the uber driver to drop them at destination omg! so disgusting! so what worst can happen more. there is nothing like atithi devo bhava in we people again. people don't have patience and conscious again. so dissapointed with uber. when i reported to uber about this issue as usual the same dialogues that they are sorry for what we faced. uber should take actions against those drivers that misbehaves but they don't do anything. i have faced so many issues with uber. they don't help. i don't recommend uber to anybody. ola is even better than uber.",359,1.0
the app needs work.i have 30 dollars on credit and i can't request or schedule a ride,17,3.0
it's stopped working. can't use it anymore.,7,1.0
"i'm trying to download this app since last 24 hours, it's not being downloaded. there is something wrong with the aap!",21,1.0
"they charge you a ""waiting time fee"" even if they were at the wrong address! there has been multiple times where they are at my neighbors house and start charging me for waiting! where does it say that you have to look left and right to make sure they aren't at your neighbor's house? that's not my job! you have the correct address and porch light on so you can see the address. i still get charged! i'm sick of this! no accountability they just charge you and don't refund or try to fix it. bs!",96,1.0
i had an hour to get to work. took 40minutes for drivers to stop canceling the trip.,17,2.0
i am unable to add any payment. i deleted the current one and when i go to add payment that screen is totally blank with no options.,27,1.0
"can't connect ! it says ""can't connect to uber network"" . what the hell is happening ! really needs fixing this bug . from bangladesh 🇧🇩",26,1.0
"the new ride and save feature is quite good however since the last few updates i have not been able to split my fare with anyone. the other people receive the notification and it will not show up in their apps. developer email listed here is not monitored, the help section in the app and on the website is useless for my issue and doesnt provide an email to contact and get support.",73,1.0
the uber service in australia has gone backwards. the cancellation fee needs to be revised . a 23 minute wait is just not acceptable (and they think ot is fare to charge a cancellation fee). i have just delete the app,41,1.0
our driver was friendly and helped load and unload our luggage.,11,5.0
"a year ago, i had a charge in my card because one of your drivers cancelled the trip. i had to wait 45 days for the receipt but i had the chance until yesterday to see it and i can't dispute that then. now, i have the same issue and i don't want to wait that much just to lose it again as i did before waiting more than a year. can you guys help me, please?!",77,2.0
overall good service. never had any issues with uber drivers or vehicles. al l the vehicle that i have travelled were neatly maintained. one challenge though is the availability of vehicle at times . ola and other service providers have more vehicles than uber so they could cater faster than uber. otherwise all good,54,4.0
since so many years i am using this app for rides. it was so good and convenient but nowadays most of the rides getting canceled by drivers and not getting cabs on-time. uber has to fix this problem.,38,5.0
my mobile number cannot activate. so i changed new number also unacceptable. tried contact service toll free number to help but keep say uber driver set my number already. i try reactivate from uber driver also failed. i changed to 1 star as helpless phone support,46,5.0
very bad experience lately. not able to get on time. driver's just cancel the ride infront of our face. wasting too much time. please look into this issues. i'm deleting this app.,32,1.0
"uber is useless if a driver takes off with your bags. i booked an uber from the train station to my house. henry, the driver, opened the trunk and watched me put my two bags in. we drove 15 minutes to my house. i get out of the car and henry immediately speeds away. i ran after him and yelled but he would not stop. i tried to contact him for 45 minutes and i cannot get through to the driver as the uber app is not working properly. another of his fares notice my bags in the back and henry finally calls my number off a baggage tag. it took 90 minutes for him to return my bags and now uber is charging me $15 for a lost item. initially uber’s customer support will not accept my story and believes the driver saying “i forgot my bags, laptop, and house keys” after i got out. extremely poor customer service. update: a week after this review,uber customer service finally contacted me and refunded the $15 after several go arounds. however, it was is still impossible to speak with a customer service rep directly or get a timely email response (less than 8 hours). uber has made it painfully clear they do not want to hear customer problems or feedback.",219,1.0
issue resolved. thank u uber!,5,5.0
"after placing proper card details getting gate way for payment( paytm) but after submitting otp while processing payment page will redirect to uber application and it shows previous available balance & result no deduction, highly irrertated ,also earlier experience, because of vehicle issue our trip was cancelled from pickup point hence for that uber charged from my account & unnecessarily driver wasted our time, money & time both waste, it's too painful for the refund no cc care to complint.",80,1.0
can you stop the spamming message ffs,7,1.0
"initially they display lessor fare but on arrival of destination they show more fare.even after reporting the issue ,they do not refund by giving a silly reason ""that they can not verify the same"" can't they verify the initial and final amount offered on the app? this is ridiculous and unprofessional on their part.",54,1.0
"every time i tried to make an account it locked me out. even had to resort to trying my google voice number, but even that didnt work. you guys seriously need to work on fixing this, as i anticipate i am not the only one experiencing this. less users = less money. at least try to make getting help with this issue a little more accessable. that would be helpful.",70,1.0
"they accept no customer input and do not want to hear from you. so, the only way to resolve any invoice issue is to file a complaint with the credit card company. they assume a perfect app that will handle any circumstance.",42,1.0
"i really appreciate the way they communicate when i faced an issue during signing up to my uber account. i mailed them, they mailed me too and calls me. also uber service is up to the mark always. thanks for helped me out.",43,5.0
it's having alot of weird issues with gps and drivers randomly dropping.,12,3.0
"if they would stop the price gauging and random inflation, they would actually make a ridiculous amount of money. but instead they want to underpay drivers so nobody will drive for them. the last 15 times i've gone to book a ride, only 2 of them have been able to be done with uber, they just didn't have drivers, i keep having to use lyft and paying triple",68,1.0
because of medical issues i am not allowed to drive right now. so you can image how much of a life saver uber.is. i have had almost all good experiences when using this service. i never have to wait more than 4 minutes for a ride and the drivers are almost always polite and respectful. they speak and make sure you are comfortable and that all is well with you. i am even ok with the ones who are quiet because they do speak. uber gets two thumbs up from me.,91,5.0
i am not able to login again to uber app it shows error,13,1.0
i want to complain for uber location issue but i didn't find any option when i can register my complaint. uber assumed that customer have only that problem which all uber feel like. first time i found uber doesn't care for its client,43,1.0
recent dilemma. reversal of agreed set fee and application of new fee usually 20 to 50% higher than original fee. sometimes driver knows where to pick u up but wastes time by picking you up at a different pick up point saying they made a mistake and then come back to pick you up from initial pick up point only to charge more. a driver will also charge you toll fees when they didn't pay toll fees or a wait fee when they didn't wait for you. please resolve these issues to make more money from us,97,2.0
i trying to down load the app it's not happing,10,1.0
"i started this uber driving by nov.2019 and this covid problem started feb.2020 so i never know much about uber then but within this short peroid i enjoyed uber driving but i am not happy as uber cut short this my work within this period that many nigerians are finding it very defficult to feed , anyway i hope uber will look into my issue and open my account for me that i will go back to my work sir.amen",80,5.0
average. client can't contact management if he face any issue. so only option to avail the service or reject the service.,21,3.0
editing the rating from 5 to 2. uber doesn't have any option to provide feedback about the app service which i think is not up to the mark. i had to cancel the ride as driver was taking longer time to reach and even was not picking up the call and not responding to messages and still uber charged me cancellation fees.,62,2.0
"full of bugs, when i want to add locations or change the payment method, the app leaves me hanging with no options to proceed. i tried uninstalling and reinstalling, same issue persists. please do something about it.",37,2.0
car looks funny on any devices i log in. my issue fixed. i use ola now. thank you.,18,1.0
the google maps don't load,5,1.0
i deleted the app. uber supports people who broke into the capital. i will not support a company that supports terrorist like john sullivan.,24,1.0
can drivers are not responding at the difficult so kindly do the base work before appointing a cab drivers,19,3.0
"i installed it. when i put my phone number and tap the next it says ""something went wrong. please tray again"". my device is oppo; a1k. fix it, please!",29,5.0
keeps failing to find a driver. gave up and switched to lyft. uber stop requiring large vehicles for corporate funded pool rides. there aren't enough available so i can't ever get a ride. no need for such large vehicles.,39,1.0
app doesn't work. i can't order a ride. i've uninstalled and re-installed.,12,1.0
"got stung over $100 for a multi stop trip, and my google maps time line backs me up that it wasn't! extremely upset!",23,1.0
"i can't even get through the main interface every single time i'm putting in my number it's telling me there's an error and to try it later, it's the same whether it is number or if i try to sign in with google acc.i had used it before don't know what's wrong. hope you can fix it i needed to book a ride asap!",64,1.0
"app was good, but after update, the app now freeze all the time, i wish uber team fix this problem",20,3.0
most useless app it takes forever to download,8,1.0
"mi ride uber everyday and all day.i pay my fare and i'm respectful of the driver and their vehicles.mostly nice hardworking people.the app froze on me when the uber got to my pickup.it came back on while on route to my destination.the driver said oh it's no going to blank street and i looked at my app.it had my destination as a previous ride i took that morning.i changed my destination to blank street and it's charged double for the trip i take everyday.i tried to contact uber,they won't help",90,1.0
worst thing is payment mode .i have add google pay in this app for payment .i have paid after ride driver says he has not received there is always a issue in online payment .no proper customer care .not everyone carries cash these days no proper payment mode and i have to pay double of the ride for driver from google pay already i paid from app paent method google pay .spl mention no proper customer service,77,1.0
"i downloaded this earlier but its not letting mo to register, i didn't see the same option in the picture.",20,1.0
both the web app and mobile app are absolutely terrible. they are super unreliable. i often have to log back in and often get errors about unkown errors occuring. i guess i'll use lyft.,34,1.0
good needs to review the dates as they are on higher side despite discount,14,4.0
will like to thank the uber team for fixing an outstanding issue with my payment where i was wrongly charged cancellation fee. i only wish such issues to get resolved by complaining in-app without the need to write a personal email on it. anyways thanks for doing the needful.,49,4.0
it doesn't work on multiple devices after the updates in some doesn't even show the map or the settings bar.,20,1.0
"graphic glitchs, good drivers not exist now in uber.",9,1.0
sabse bakwas service mannerless and rude behaviour by drivers forcefully aaked to stop journey in the middle of the ride and asking for full pay will never ride through uber in my life,33,1.0
"there needs to be a way to not be charged when drivers don't show up to pickup and refuse to cancel or cancel after minutes, ignoring all messages. drivers should be penalized when reported!",34,1.0
worse customer service ever! they dont even talk about the issue same reply just copy paste to all issues!,19,1.0
"even after fixing the place, he took it to another place and then to that place if you have any questions, please feel free to contact us.",27,1.0
why do the country of africa show when download 😡 uber app,12,1.0
"hello uber team, i have trouble when i am try to opening an app, when i am opening an app a blank white screen popping up. i have uninstalled the app and re-installed it various time. please help to resolve this issue.",42,2.0
sign in problem password reset error.,6,1.0
i used to really dig uber. but the increase of prices have really become outrageous. i've stopped using it for the most part because it's now become a luxury. let's hope there's still some taxi services left after they came in and priced them out with low rates just to throw things off and then raise them for themselves.,59,1.0
"very poor and not responsive customer service, i reported many times that the account is not mine and need to log in with my active account.no one cared about the issue and kept sending me automatic reply!",37,1.0
app is good but map navugation sometime caused issue,9,5.0
i have started facing one issue recently. i don't receive any data calls from my driver. it has happened to me multiple times. please check,25,3.0
"uber is filled with scammers! i booked a ride and selected payment via paytm but driver said the payment wasn't made through paytm so i need to pay cash. later on i checked paytm and my balance was deducted from it ,after raising the issue to the uber they are saying payment made above the charge isn't their concern ,wth i am supposed to do to get my refund of double charge and for being scammed like this by uber driver and support! already responded you aren't doing anything, bunch of cheats.",92,1.0
"absolute ridiculous support of uber. looting customer by raising fare at the end of journey. no clarity on fare breakup. when raising issues and asking for fare breakup, support team is closing conversation forcefully. their official support email id is also non operative now so there is no way to talk on the matter. i am sure they are not taking care of security issues as well. this is not accetable at all. uber ! you are close enough to lose one customer if issue not taking seriously.",88,1.0
"i have never seen such bakwass,not working,and errorfull app",9,1.0
i took a rental trip for 12hr and 120kms. after adding 3 stops i wasn't able to add any more stops. we were stranded in the middle of our trip for more than an hour. there is no on call support for riders and the in app support is very limited. i formally complained in app and on their facebook page. i got prompt response and was refunded the balance after calculating the fare based on the distance travelled.,79,4.0
convenient. but the drivers need to stop talking on the phone while they are driving!,15,4.0
it is constantly glitching out. also will often say that my payment option is not accepted. even though it is my bank card i al we ays use and there is more than enough money in the account. very frustrating. i have been trying to get an uber since 445 this am and it is 552. ugh.,57,2.0
no solution to resolve your issue very pathetic experience,9,1.0
"good overall, just some issues with drop off location with the app",12,4.0
"the confirm pickup menu did not appear on my phone, vivo v5+ for quite a while already. i had to use my friend's acc to access uber. please fix this asap 🙁",32,1.0
i am very sad this day the sevrives are being bad day by day once you book the cab or bike the rider cancelled it's self by asking the location . and not to go in that location . i have being late for many times in the work . due to cancel and being charge high amounts of money which actually showes in the booking so . please update your system and fix it . so worse services now a day and they left in the middle of the location . and please don't charge extra money on cancelled ride,101,1.0
"uber as a whole are some liars and thieves. i get an uber last night and the driver starts the ride before he even picks me up; i cancel the ride and get charged a fee. thinking “it’s okay i’ll just get another and get that one refunded,” i did just that. little did i know uber never gives your hard earned money back, they only give you a credit to force you to keep using the app. they thought that an $8.10 credit would be enough for a $16 charge that they took from my account. the first time this happened they booked me with the dirtiest/nastiest driver i’ve ever had to ride with. this man’s car was filthy beyond belief, throw up on the passenger door, car smelled like fecal matter, dog hair literally everywhere… i contacted uber support to let them no how dissatisfied i was and how nobody that pays money to use this app should have to ride in filth like that and also to get my money back for the trip… a $20 trip and uber gifted me a $5 credit……. they absolutely refused to give my money back and also stopped responding to me all together once they sent me that $5 credit. don’t use this app at all; pay a couple extra for lyft. this app is tr*sh and they are crooks. definitely seeking legal advice, should be against the law to refuse to give people their money back.",247,1.0
the app used to work fine but suddenly it has stopped working. i am unable to book cabs and use the uber credits.,23,1.0
"broken app, each update to make things worse.",8,2.0
"uber drivers in india kerala are the worst. they keep asking to cancel the ride and will take us as private taxi, and then ask for additional. uber here in kerala has become a way for drivers to get customers and then they make us cancel the ride so the driver can get full amount instead of a certain commission being taken by uber app. they drivers then keep asking for more money once the ride has ended. we have seen this multiple time and uber needs to take action on such drivers.",93,3.0
doesnt work on android 9 pie. not working at all.,10,1.0
"4 service 2 app reviewing because it was the only way i can voice a problem i have with the app. after my ride to the airport, i accidentally pressed ($1) while tipping, lower than intended. you can ad to your tip while reviewing. i tried to add to the tip as airports are a hastle. problem: no way to leave 4 stars without citing an issue and i was unable to tip without rating so chose 5star. 4 means no issuse just not incredible. please add (no issue) option or allow some bypass to tip adjust",97,3.0
neighbor needs a ride wanted to use this app to help him and the app won't verify my phone for his pickup thanks for nothing uber even after restarting and texting the number they wanted and all the stuff they wanted thank you for the poor service,47,1.0
"since dec ""update"" drivers will not be able to find me unless i call them every single time to tell them as soon as i make the reservation as to where i am located. reason? uber forces passenger to ""meet driver at a spot"" instead of letting me tell driver where i am located. this means you're supposed to find a spot on the map that is never clearly stated - just a point on a map without an actual address. what is the point of this when the passenger (me) clearly states the address to be pickup up at? i know drivers have found this feature difficult and frustrating as ive asked multiple drivers about this and they all state same frustration about difficulty in finding passengers due to app. now to top it off, the latest (feb '19) update has made it unusable as i lterally cannot input pickup up location and destination. it just comes up as an empty google maps. i do not like making negative reviews especially for a free (to passengers) app that historically was very useful and accurately got me to many places. but uber since late 2018 continually makes the app worse. so now i will only use lyft, via. will update when fixed hoping soon",214,1.0
driver issue drop not proper place,6,3.0
extra charges without any one reason. last ride vala extra 16 rupes due ka issue .,16,1.0
"added a gift card, now my account doesn't work. what kind of scam are you guys running? you guys suck.",20,1.0
"updated recently and when i opened the app, it would just get stuck loading. sucks because you ideally open the app when you need it most urgently.",27,2.0
what is this i cant understand it's not right bcz you people are adding extra money of the previous booking which is being cancel so i request you to fix it,31,2.0
"last update always crashes down. need to refresh everything , then reopen app. hassle.",14,4.0
uber is just not responding to my problem and they are charging extra amount in multiples of 100 in the name of cancellation.just not satisfied.,25,1.0
it use to let me order an u er with ease and lately it wants a copy of my debit/cc and every time i try to do that it doesn't work so i am unable to use the app. thanks for nothing.,42,3.0
this apps get stuck. no customer care to resolve login issue. no sync between email and mobile number. created 2 accounts both facing same issue. not as user friendly as ola app.,32,1.0
i had issue some time call the drive and ask where are going and cancel the trip,17,1.0
"the app has an issue with its messenger. sometimes when you click on ""any pick up notes"" it just gives you the option to call",25,3.0
happy with the service and app. very few issues with the app.,12,5.0
sometimes connectivity is an issue,5,3.0
"the app doesn't work full stop. the help section is useless and there is no customer support contact whatsoever. took an age to install, an age to sign up and in the end it doesn't work at all.",38,1.0
"haven't used since covid.difficulty getting app installed showing abroad country prefix ""+"". considering to use competitor lyft.",17,1.0
"i got on a uber, he asked where i wanted to go. then he said it's too far and cancelled the ride. and i have to pay cancellation charges?! when i booked another ride, it asked me to upload a pic of me wearing a mask. eventhough i wore a mask during the last short trip. did the driver cancel the ride by giving a wrong reason? please remove the cancellation fee. why should i pay when driver cancelled ""because it was too far"" for him.",86,1.0
stop asking me to be a goddamn driver,8,1.0
i was shown a particular amount and then charged an alternate amount. even in the day time when i booked the uber i had requested an auto but it shot me to a car. i still accepted it. then i was promoted to the dues which i accepted to pay on my next ride and not the present ride but yet it came in my tariff. you are fleeicing your customers this way by showing an amount and charging an alternate. never faced this issue before with uber. and the toll that was always in the fare. today paid separ,100,1.0
now a days technically uber failed.,6,1.0
"the worst part is if i book one cab it automatically book other nearby cabs, moreover drivers don't pick the call. when the worst service call me for more explanation on issue i faced",34,1.0
"uber customer support is useless, they were even unable to resolve account/login related issues. disappointing.",15,1.0
"i have downloaded this service 4 times, and everytime i've deleted and removed it, no customer service to contact that's first, second i stay in nyc, temperatures in the city is crazy and their drivers are afraid of turning on the ac paying $40 for a 5 mile drive sitting in traffic sweating balls is not worth that price, getting a hold of someone to complain or receive reimbursement is impossible, their $5 credit is disrespectful, you're better off taking and using lyft, i know i will, pathetic",88,1.0
it keeps saying there is a issue with my card and charging and reversing a dollar to my account each time i have try again.,25,1.0
i cannot login to my account. please fix this.,9,2.0
i've been using uber for a long time now and love the convenience and ui of the app. any issues that have cropped up have been swiftly dealt with the customer service to my satisfaction 99% of the time. i know people have complained that uber doesn't have voice support when it comes to issues but from personal experience i've been contacted by an actual person when a serious issue came up. other than that any issues that have come up have been appropriately dealt with without the need for me to interact with another person directly.,97,4.0
uber charges very high charges compared to any other apps. most of the time they have internal and technical glitch.,20,1.0
the app is good and user friendly but the cab wait time and cancellations is the real issue,18,3.0
worst app i have taken a auto ride and i have paid the cash to the driver but it still showing as not paid and i raised a complaint to the uber team they are asking for proofs how can anyone submit a proof if we pay by cash not by online payment it's absolutely radiculous still they didn't even resolve the issue please do unistall the app i recommend not to use.,73,1.0
i need customer care contact details. i have tried ur no. bt it doesn't work.,15,1.0
the app has improved a lot and is globally satisfying. however tips are no longer working for me and i don't always have the option to bring cash. i couldn't find a way to report it. is this a known issue?,41,4.0
"so we have used uber a couple of times with no issues. so tonight we need uber to a destination we previously paid r120. now the same trip is r372 one way. what the hell? if you want to exploit us because it is a friday night and your reason is increased popularity, then i will most definitely not make use of your services nor recommend. i will rather telly friend not use you. i am absolutely disgusted with this exploitation.",81,1.0
downloaded it and doesn't even look like the pictures,9,1.0
the application not easy to navigate. is too difficult for report other issues or provide feedback.,16,3.0
good times are over. what's the point of uber if uberxs don't pick up any rides under £15? they wait for the price to surge and then pick them up. might as well only use bolt or freenow. or actually go back to black cabs. either set a minimum fare as an expectation or stop advertising trips for x price and never delivering.,63,1.0
i am so sick of uber! evey single time i try to request a ride whether it be short or long they never have any drivers available! i even scheduled a ride for 6 o clock and they sent a message at 6:10 that they had no drivers available! nothing works for this ride share service anymore. i am constantly late or having to reschedule. there are no drivers available they need to fix this issue!,76,1.0
very bad app do not download it driver demands extra money very bad app,14,1.0
"glitchy time , mentions 7 min away when through google maps and basic sense the driver is easily 20 min away.",21,1.0
for the most part the app is amazing. my one major complaint is i scheduled a black car pick up to go to an event in l.a. and i was not notified that the service was not available until i was supposed to be picked up. this was very frustrating because we then had to wait an additional 30 minutes for a ride to pick me up. the lack of communication from uber is unprofessional and highly inconvenient. please fix this process.,82,4.0
"set up new account in a breeze, gave all my info including credit card . upon first use, it says my account is disabled and then puts you into an endless loop of errors . uber has the worst service set up i've ever experienced. no real support in an emergency. uber seems to shows positive responses and hey ""connect with us"" garbage that are empty of any real solutions , just glazing on a crappy system .",78,1.0
"i am a regular uber user in new delhi but lately i have observed that the drivers behave like other service providers i had stopped using since a long time. they are irritable, behave as if they're doing me a favour and do not listen to directions. today as well, after boaring my ubergo, the driver refused to switch on the ac, why will i book a ac cab if ac is not functioning! totally disgusting experience since a couple of trips now! i'll switch to ola then rather! 😞😔",90,1.0
i purchased shuttle package for rs 790 somthing. where i got 15 rides for 30 days of validity. now since 1st day i'm trying to book my shuttle but it's cancelling by default error. uber has very bad service after purchase. even they have not published any customer care contact also not responding on emails. now i have to take this issue on twitter.,64,1.0
"every time except for one time your gps goes to the wrong pickup and i am charged with the waiting. we live at the lexington club apartments it is 1964 south rd., poughkeepsie, ny. right on route 9 a right turn as soon as you hit haley’s chevrolet go straight back to the front entrance. also with the return trip to the va at castle point. i text once the driver passes through the security booth to make a right turn and at the next stop sign to make a left turn and there are quite a few paper signs that have arrows on it that say entrance. the building has ambulance in red on it and yet the drivers are somewhere else and i am being charged wait time until they can figure it out. it’s very frustrating this happens all the time. please fix this it isn’t that hard. thank you. please send drivers that read and speak english. i sent directions for the pickup at the va hospital and waited outside in the cold with my very ill husband while the driver was elsewhere. as nice as he was i inadvertently pressed cancel while in the car. we didn’t cancel the ride and to be honest i’m getting e little tired of paying the wait time when the driver isn’t following the directions of where we are! please fix this! thank you.",235,2.0
cannot login at all. constantly says 'error',7,1.0
nice. needs to improve its service and privacy. cuz my account was hacked,13,4.0
app take long time to download.,6,1.0
cant download the driver app after i had to delete to reinstall,12,2.0
"b.e.s.t app guys 😏🇱🇰 you should download it better than pick me,yogo or kangaroo cab service",16,5.0
crashing every time i open. uninstalled and reinstalled. turned off my phone etc.pixel 3a,14,2.0
the first part of the motto of uber is a stress-free ride i would like to know why the entire confection is nothing but stress for the driver and the riders ever since all the updates have been making it more worse than it was i would like to go back to the original version without the bugs but a new gps needs to be an order it does not give shortcut it does not give proper routing and it always take the long routes refunds never come through looking for a new service soon or a vehicle,98,1.0
"serious issues booking schuelded pickups,always fails on app but when i log in to the website it works. customer support is useless in helping also.",25,1.0
"when i open the app it always says update it, although i just downloaded the new version. i tried reinstalling it, doesnt help.",23,1.0
hacked can't fix a any thing,6,1.0
not able to booka cab. reason it states that i am having outstanding payment which i dont. please look into the issue.,22,1.0
im so fed up with all the different issues ive had with uber and ive contacted support numerous times and my issue is neve resolved im going back an forth with your support right now its ridiculous,37,1.0
i can't able registration. its giving error. 1* must.irritating.,9,1.0
"this is ridiculous. i booked a motto ride at 10:03 when it showed to arrive in 8 minutes. i waited till 10:28, just to see the driver stuck at one point for 20 minutes. on calling he started rejecting my calls. also you cant complain about this on their app. pathetic service.",52,1.0
how to get help in case of error,8,5.0
not able to login with social or any other medium everytime it shows something went wrong . i already updated app but still issue remains and there no way to contact these people,33,2.0
"very very worst service. without resolving the issue, your customer care executive is closing the chat",16,1.0
i lost my purse today. and unable to contact driver beacuse they stop providing driver contact. poor company. with poor service. and no support in pakistan. big loss for me.,30,1.0
"worst experience. every time driver will cancel the ride or not move from the location to avoid penalty. if we cancel, we get the cancellation charges. what's the point if driver keeps asking where would we like to go, route and payment method? with every booking, i have to wait for 30 mins for finally one driver to come for the pickup. uber is not doing anything despite so many feedbacks given by the customer on evey portals as we all are facing the issue.",85,1.0
"very poor customer service, in emergency time you can not register. i am tryin to register from my indian and american number , but i am failed. dont trust this app in emergency situations. lyft and ola is better.",39,1.0
people were very rude and bunches of ads dont download1,10,1.0
"gave it a 1 star because it's too difficult to get anyone to talk to regarding issues with payment. its almost like people here get repulsed by human contact ! also judging by the negative responses to the app itself , i dont think i would be keen to sign up with uber unless the ratings improve.",57,1.0
"lots of bugs in apps recently. issue on navigating search pick-up, drop off and multiple stop point.",17,3.0
"once a reliable ride sharing app now has turned into a disappointment for me. the drop off location turns out to be wrong since my last 3 rides. if i have to ask people around where am i , after i reach .what's the point of having this app? see there are many other apps.and i can anytime switch.plus i'll ask my friends to uninstall as well . i request you to correct this gps glitch.",76,3.0
buggy doesn't work at all,5,1.0
"the app is fine for the rider experience. my issue with the app is getting pop-ups on my phone asking if i want to schedule a ride. if i want a ride, i'll open the app and schedule one.",39,2.0
if you enjoy paying two to three times more for a ride then this is the way to go. if not then download via instead!,25,1.0
there is no customer care to resolve problems. nor an acknowledgement system online to register your issues. my payment issue is pending with uber for more than 15 days,29,3.0
"no driver issue, it's just app fault and indian customer care service is worst a far even you search in a google all numbers are invalid, even these buggers are not call you back if raise a complaint related to payment and obtions related to complaint are less and you will not get the obtion you are facing with, now after these buggers will reply here on comment session just sorry for inconvenience and say please right down to our customer support group section and go away.",87,1.0
not satisfied; bad experience especially with the cashless transaction.was overcharged and issue not resolved.,14,1.0
dear team last week i have ride with uber while booking amount was 211 rs once trip closed amont shows rs 1481 driver force me to give full amount so i have gave full afterwards i have raised request and i got refund in wallet from that wallet u people dont have withdraw options and no customer care and i have some amount emergency i don't have that amount stuck in wallet so u people forcing to use amount to next rides wht use for me to keep in wallet i am not a regular user pls refund.,98,1.0
i constantly have issues with duplicate payments and the communication is very poor to get a refund,17,1.0
"i have used uber ride on 25.08.19.bill was rs 239.10 ,that time i paid driver cash.but now during ubereats order on 18.10.19 same amount has been deducted from paytm wallet and order failed.after that i received email from uber that for ride on 23.08.19 same amount has been charged.my question is why i should pay double payment(cash & wallet) for one ride?",62,1.0
stop the updating! if it works leave it alone! its slow when it updates waste time! i hate it!,19,1.0
too many issues. 1. no proper location getting deducted. 2. once booking is done later again gets updated and shows different driver 3.drivers accept trip before ending previous trip which makes to wait too long,35,1.0
"location issue, never catch the correct location. always needs to much follow up over phone about pick up location.",19,2.0
excellent but have issue no provided coads,7,5.0
i placed an request but no one confirmed. another day tried to book a cab but i asked to pay for the last ride which i didn't take bcoz no one confirm the request. why it is asking to pay for the ride not taken? pls fix asap. worst user experience!,51,1.0
driver was nonstop talking over the phone on the 4th ride not today,13,5.0
it takes at least 10 minutes just to find the right driver because they constantly accept and cancel! gotta fix this,21,1.0
"always on time, sometimes have communication issues, i speak no spanish. but overall great service",15,5.0
"even after i have changed the notification settings, repeated messages for uber eats are coming. this is disturbing. do something to stop it",23,1.0
difficul or not intuitive (at least to me) to add stopovers once you selected and confirmed a destination.,18,4.0
horrible application. they charge your card even if the driver has cancelled the ride and the money is never refunded.it was not always like that.last 1 year i have been experiencing this issue.just dont put your card details in this application. finally uninstalled this app as i don't wish to be ripped off by such people who have zero sense of customer services.;and who mislead the common people.,68,1.0
i like play store because you can download any game you want.😘,12,5.0
i can't text or communicate with my driver at all unless i call them. the texting still doesn't work.,19,1.0
"if there is any issue then, uber will reply or inform you after 30 days. so that they can get way from issues. this is not at all acceptable.",29,1.0
today i'm to much disoppionded from your service and this is not very first time. i was in hurry with my mother's medical treatment issue and have to reach hospital in time about 0900 am. i started to find ride at 0800 am and each rider after connecting refuse to go with me asking that please cancel the trip i can't go with you. till 0845 am i can't get uber ride. more over the charges were shown to me rs 800 to 1000. finally i got private taxi in 400 payment. your driver should not refuse to go,99,1.0
"prices are too high, i want to go to 129th st and adam clayton in manhattan from 161 st and melrose ave in the bronx, a ten minute ride, and the driver want $40.00 for a $15 dollar ride, for $40.00 dollar i can go to lga airport. the prices are always different even if i go to the same places. i have broken my ties with uber i'm going back to regular cab service.",75,1.0
"i think you need to fix the gps and map, because seriously it's getting really annoying to keep guessing where the driver went, the whole thing suppose to be stress free, but because of this gps i'd need to be more stress than it is",45,2.0
"the drivers of uber are misusing the cancellation policy of the service. they dont even wait for a minute neither call us of their arrival, they'll just cancel the trip and the uber will charge 20rs. for that on us. this is ridiculously happened for me for 4-5 times. my house is in third floor, before me getting out of the gate the driver cancelled trip and left the place(that was not even a minute he arrived the location). the uber management has to take care of this before people stops using.",92,1.0
the driver of hr38z5148 just took cash though the payment was made online and due to technical glitch it was not shown on his app. the complainant has been registrations with uber but they are yet to revert the online payment made. how pathetic operator / driver.,47,1.0
"overall i'd say the service is pretty good, but last night, my driver failed to pick me up at the door, rather he forced me to cross the street and continue to the other end of the block, and i have a broken leg! i left my phone in his car, and he returned it, to my ex girlfriend, not to me! she called my phone and he answered, but he obtained no verification before handing my property off to the worst person it could have gone to!",88,2.0
jacob lewis is being over paid. they have a address that he wasnt pick up or dropped there on the receipt. very dysfunctional. not professional! he disabled and being misused by uber. they are robbing him for his money. thank god i caught it. fix this asap scammers,48,1.0
i am trying to sign in after a long time but am unable to login or reset my account. somehow i am stuck in a loop.,26,1.0
not downloading app taking toiooo much time,7,1.0
"your uber app doesn't support screen rotation, fix it thank you",11,5.0
worts application please don't download booking time showing one after reached atuomatically detect double two time i loss my money,20,1.0
me download uber but fake app not improwel my nubr,10,1.0
"keep getting to the end to pay and confirm, receive error; does not complete, have to ""try later"".🤨 so annoying!😖 just tried to delete account, but prompted for password. i was never prompted to set up a password! what in the hell?!?! raggedy programmersl! and no phone support. so, where are all of the profits going?",56,1.0
terrible company to their drivers. speak and understand english in your support department and follow up on issues and requests. quit sending the drivers 20 min to pick up a 5 min ride.,33,1.0
very poor service such a irritating they don't have customer care for customers and payments issues such a big problem thatari -k- bre uber company.,25,1.0
useless app. doesn't work for me.,6,1.0
"needs a way to contact tuber (phone#). i am trying to set up a ride for tomorrow, but this app dispensed a driver",23,1.0
"bad experience.1st, 2nd , 3rd we ride uber are so nice but ine time we are so very embarrasing about the driver attitude, they pick us in that location and when we ride he said i don't want to go to that place and when we said ok stop the car, and we go down because he is refusing to go that place and they ask for the fee 8 riyal, my companion is keep on discussing if why he ask us 8 riyals, infact we just ride the car and immediately we go down because he don't want to bring us in that location.2nd, another driver take from our location, he is nice, very gentelman, very politely and when we ask our bill we are shock because the bill is 2× from our previous ride.hope this will be solve,.3rd why it is the bill now are high compare to last month.thank you so much",155,3.0
"most of the time we have a problem with the app and there is no one who is good at his job and works properly in the cloud company,.and no buddy can't fix it",34,1.0
very very very worst service they will simply loot your money without knowing you. i charged for twice with double the amount after booking price was different and after get down price is entirely charged double your amount. i couldnt even where should i connect them after i got these issue. so please be aware. i am not interested to put rating also but app won't allow to post,69,1.0
so bad aap the driver rude using bad words using phone when he drive the car so bad aap don't download the aap that the car no up14kt8238 this car driver is so bad it's using bad words tha best aap to travel is ola is best don't download uber he don't respect the police officers 😡😡🤬🤬😤😤😤😤,57,1.0
"a week later and i still haven't talked to a human.got charged 3 times for one ride.had to fight to get the money back.now they are saying i owe them. sorry not sorry, garbage customer support, garbage help sections.oh yea and when the ride came, guy tried to refuse my mom's lapsize service animal.made her wrap it in a blanket pretty close to finding a way to file charges against you",71,1.0
"does not allow to add stops, gets stucked, not phone issue, got flagship one",14,1.0
this is useless app . most of times drivers and even cars are not available in my area. on the other side apps working is very slow and rates are very high in the time of needs. terms and offers are not attractive . after the changing of owner it become more worst because of cream ruthless response i uninstalled that app too. i think i should do it too . motor bike and mini is not available also even they take so much time.!,85,1.0
the app has not had any glitches when o used it. drivers were safe.,14,5.0
with the new update it doesn't allow you to make more than one stop at a time very inconvenient,19,2.0
i can't sign in my account what the problem with my issue don't know,14,1.0
in one day these drives caused me to get a panic attack my first driver had her son there when i told her i didn't feel comfortable had to get off second one (this always happens) blames me for his attention just because he couldn't found the apartment there's a map for a reason if ron from fresno reads this stop driving and learn how to read a dumb map bc now im late for work!,76,1.0
"today jan 28th2020, was really worse! the app was crashing continuously! why uber which is an international cab app was crashing, when i wanted to take an elderly relative sick to the hospital! otherwise really good service than ola! while clicking the app, the app was frozen for few seconds, then went from the screen and message said crashed. this is only about yesterday!",64,4.0
cant upload picture from internal storage.,6,3.0
the drivers are unprofessional. they keep calling and only after knowing the drop they continue with the trip or they cancel. this is a frequent issue which i have addressed numerous times and uber has done nothing to solve this. one driver kept calling like a psycho.even though i kept telling that i am at the location. he kept calling to ask the drop location.i didn't disclose the drop. the provision to contact the customers should be taken off till they reach the location.,84,1.0
"the portion of the app for getting a ride is not too bad, payment setup is a pia i don't want to load an account. just pay as i go, since i am traveling for occassional work only. the uber eats portion however. wow this is horrible. the app works fine, but the service is pitiful. turns out my order was refused by the drivers. why? no tip at time of order. i tip once the order is delivered. that is how a tip works. uber if you want a tip up front then give us a way to lower tip after.",102,2.0
this app needs another feature (should be able to edit compliments - that has been submitted),16,3.0
i am not able to buy ridepass .its not oy me whoever i asked they are facing the same problem.uber has responded that they are aware and working on it .but when it will be fixed .,37,1.0
clean fast price little high from when i first started riding y'all don't have a price settings for seniors on fixed income think about it would be nice,28,5.0
"the uber app has not let me tip drivers for many months now and it’s very annoying. i’ve reached out to uber support via twitter and they gave me a generic response saying drivers might opt out of tipping; i find this hard to believe as i live in nyc and take ubers often and have this issues on every single ride. i can rate the driver, but i can’t tip. it’s a big issue because not being able to tip has plummeted my rating. i am otherwise a pleasant passenger and yet my score has been gradually going down. having a lower score impacts on the types of drivers i get or if drivers even want to take my request. whenever i remember i bring cash to tip drivers because the app won’t let me, but it’s 2020 i should be able to tip in the app. other than tipping and uber support not helping me fix this issue the app has been okay. that said not being able to tip is a big problem and i often find myself taking lyft or vias as they don’t give me issues with this.",193,5.0
"tried to schedule a cab twice in 2 week. app gets stuck in 'scheduling cab' screen. this happened soon after installation. i don't keep the app on phone. install only when i need it. so, i don't see any reason to clear cache or reinstall a app which was installed 5 minutes ago.",53,1.0
when downloading the app i can't even get to verify my pin number as i don't even receive a text message ! my app doesn't work. i uninstall and reinstall and still not working,34,1.0
"very poor service, recently i had issues with drivers refusing the trip after starting it , so time wasting , simply uber became garbage 🗑",25,1.0
ordered dominos pizza via the app and money debited but order not received by dominos. common issue apparently. no online or phone help available for uber eats users!,28,1.0
surge price varies way to much. i uber to work since the virus has caused me financial issues. i usually order at 7:25am for $20-24 which is fine. i ordered 15 minuets later than usual which cost a whopping $51. what.,41,1.0
now fare is increased by 50% from estimated fare.no solution even after complaining. over that after paying cash the app shows payment pending. why you people provide email or phone numbers to complain ? we have to get struck with few issues shown i app. uber has started deceiving their customers.,51,1.0
"it worked for s day in downtown la. then failed to work consistently with two smart phones and three accounts. made us late for an appointment. local taxi is more reliable and about the same $$. if you have something important to go to use a cab, not uber.",49,1.0
"absolutely unresponsive. 1. had to update payment method. 2. still would not do a family member uber pickup. 3. says there is an unpaid balance, doesn't show which trip is unpaid. click ""pay balance"" does nothing. 4. nothing works, everything is rejected. 5. can't delete account and start over because of ""unpaid balance"". 6. help articles are absolutely useless. this unpaid balance problem needs human intervention which appears to be non existent. 7. my opinion: uber app sucks!",78,1.0
worst customer service ever! i had lodged a complaint against a driver. the reaponse time was bad and moreover uber takes fraudulent driver cases very easily. no wonder there are many issues reported in media wrt uber. i am thinking to lodge a complaint on the same.,47,1.0
i had bad experience with this app whenever trying to signup with number or social media account error receive something went wrong. very strange issue,25,1.0
"this app is trash, it won't use my card and i don't know why but it's piss poor service app. glitches out a lot too, just an overall waste of my time and money.",34,1.0
"the worst experiences. i uninstalled. i scheduled an uber for the morning of my flight. sometime before my flight they said nobody is available. but, for double the price someone will get me with no problems. why give the option to schedule a ride if you cant secure one for the customer. i was gonna be late to my flight. so i was forced to do so. the 2nd instance was on the way home from the same trip. same problem. double the price. dloaded lyft. lyft now has a new customer.",92,1.0
"not reliable. as soon as you sign up and ask for a ride, there's an ""error."" not using you again unless it's against my will!",25,1.0
"i have a major issue that has happened two times recently one of them is today 1-28-20. i use uber cash, but if i'm low on uber cash i use my credit card where if i am low i go to combine with my credit card but it tells me to try again that the card is not approved.i've checked my account both times and i had well over enough to get me to where i was going both times. i even made sure my credit card info was correct it was which everything was correct 1 star till this is corrected",102,1.0
never downloaded the app before never made an account nothing. it says i can't create an account because my my phone number is locked.,24,1.0
when the drivers go through the hov and tolls they dont ask you. but they send you the bill. this a real issue when 2 hours later you get charged more because of a decision they took.,37,2.0
"total loss, this app doesn't work at all. every time it says somthing went wrong",15,1.0
the express pool is not good. can send ppl wandering looking for obscure pick up spots in random neighborhoods. really doesn't seem like very much thought went into it. may be use preexisting bus stops? i keep on having to call and work out pick up spots with driver and this is time theft.,54,2.0
"this idiots cancelled my account because i sometimes drive for uber and sometimes need a ride and in their system shows a double account, so they just cancelled both. there's no phone number i can call to fix this. how stupid is this.",43,1.0
unable to download app itself,5,1.0
unusable. takes user to new registration screen without option for existing user login. then recognises my email as already registers and stops you from proceeding further. will find competitor.,29,1.0
"safe and usefull however, drivers are sometimes not coming closer or cancelling your ride. this ks really inconvenient when in a hurry. also i do not get my plus discounts and they are also different sometimes also the app when ordering groceries is very slow and glitchy",47,1.0
"so dependable, you can always count on it. issue resolution is also very good as compared to its counter parts.",20,5.0
"my account was flagged for no communicated reason about 3 years ago. not only was there no way to contest it, there was no information about what went wrong. the only detail was that it would be unflagged when i take a few rides. now 3 years and close to 100 rides later, the situation still remained the same. so, deleted the account and uninstalled the app. update: notified the issue to support, and they acknowledged and unflagged the account",80,4.0
"nice app, but the fare is high. the fare needs to be reviewed.",13,5.0
they cancel orders. they charge a lot. i had to wait for hours to get my driver cause every other uber would cancel or would just not come. it was a bad experience over all and really needs work on the high charges as well as the canceling issue. infact i no longer use this app anymore,57,3.0
"the app will not let me update my payment method, nor will the website. i clicked ""help,"" and nothing loaded. useless app on my phone that i can't completely uninstall bc it came as permanent software. update: i received a response from a support member. i was told to take all the steps i had originally taken and to update payment online if the app didn't work. (website won't let me do that, remember?) i was also told to use gift cards or friends' and family members' accounts instead. nope. i'll use lyft, via, or nyc cabs instead. why would i waste my time trying to get this app to work when there are others that work fine?",118,1.0
"generally it's a very useful account. however, both my mom and i have had issues with the drivers and the cancellation fee. there was one driver who went past my location about 4 times, rejected my calls then proceeded to insult and argue with me. to top it all off i was told to pay 50 rps for the trip he cancelled. i wasted 48 mins cause of this. a similar incident happened to my mom except she saw the uber driver pick someone else up and driver when he didnt even cancel the trip.",95,2.0
"litterally thee worst company i have ever worked for. they always route you to toll roads on every trip even if it's longer and several times i have caught a toll reimbursement that was conveniently left off! also i've had tons of issues with missing a few dollars here and a few dollars there, i've had to call and sit on hold for twenty.plus mins over.a.few dollars!",67,1.0
"i'm using the uber app on android and i constantly have connections issue error messages. i can't see my past trips and i need to uninstall the app and install again after few days because i get a red message that i don't have internet connection on the main page, so i can't request a car. in this form the app is not usable.",64,1.0
please modify the code such that the driver can't cancel the ride you are giving emergency cases help but your not responding immediately you have to see for this and change after completing the trip your are responding and you have to see he is going in correct way or another with the help of booking which was booked the cab by the person if recorded is going on i think you understand,73,2.0
"i paid for my trip by cash since my digital payment was not working. but the app still prompts me to make the payment again so, i can't use uber anymore. i think i have more than 5 friends with the same issue. what a waste",46,1.0
either the app is broke or my drivers are slo either way stop misleading with incorrect times,17,3.0
it provided the great service. but in case of emergency. it is working like mad man. unable to process the debit card. so i need to find the ways how to make payment for the outstanding payment. really annoying. it is possible fix those things.,45,1.0
"first concern : i had use free ride and i am charged for this. my account is still showing outstanding money. this is a bug in app and it is not trusworthy. second concern: this issue is not resolved and uber has charged me for this after 3years. excuse was , i had taken that ride for free, and it was cash ride (where as at that time, only paytm was the mode of payment). whom are you making fool? this is distgusting.",83,1.0
worst app many times doesnt work properly,7,1.0
"keeps giving error when i try to pay with paytm, no way to contact support",15,1.0
"there was offer first ride up to 25aedoff so i book a ride in morning 7am and i added my debit card,when i selected a drop location it was showing me 15aed but after confirmation its showed me 34aed so i thought no issue as i am geting 25 off and then i have to just pay 10aed but as i confirm my booking they charged me 17aed additional that means 25off + 17aed= 42aed and when i reach my location again my card got charged uber 30.66aed so total for 72 for 8km,uber is not calling me either.",99,1.0
this updated version is not working at all. what an inconvenience for someone who rides with uber regularly. fix your app!,21,1.0
tried signing back on it wouldn't even let me go on to my account or even load we are stranded and have to use lift please fix this problem we tried 3 different phones and still wouldn't let us do anything,41,1.0
hi there.i am a uber driver in canada.i have updated my application yesterday.i dont like it at all.when i pick or drop customer the navigation doesnt work.gps stops suddenly.its annoying for driver and customer as well.please fix this problem asap.,40,1.0
"i am an uber driver. i am signed up to drive passengers and to deliver food to patrons. i am unable to switch between doing food deliveries and taking rides on the app. i have not received any rides in the app, and when i called customer service, they said i am all good on their end. please advise me on how i can do this or how to resolve this issue if it is a bug fix. thanks i would greatly appreciate it.",84,3.0
worst app.not take bookings.need to fix minor bugs,8,1.0
never works. tried it on multiple phones and multiple accounts and always get the same error. oops something went wrong.,20,1.0
"worst app i have ever seen no way to call customer service centre for urgent or important issue. i paid driver cash and he had not updated it app, now it is showing unpaid. i tried to report this issue, but there is no way to report it and get imidate help on this. i have to pay again extra to book a ride. only replying to review comments doesn't work they need to work on issues reported.",78,5.0
app no working i try book trip but stuck,9,1.0
"my wife and i have used this app for the last 3, almost 4 years. we took a trip to austin, texas and tried to request an uber. we kept having issues with payment method and decided that adding uber cash might fix our problem. it took the $50 out of the account and put it on our uber cash however we still had the same payment issue message. after spending several hours trying to resolve the issue, i finally got an email stating that i had violated the terms and service agreement. we have never had any prior issues with uber or any of the drivers. i’ve always left very generous tips to the drivers and i’ve never messed up an ubers vehicle. my account was deleted on april 25th, 2022 by uber. they refuse to refund the $50 uber cash that i bought hoping to resolve our previous payment problems. 0/5 stars on everything about uber. worst experience i’ve ever had on vacation. i think i’ll be contacting an attorney due to the lack of refund.",178,1.0
"uber cmon.doesn't let me add my new card with same 16# on card except exp date,i go to ad card & it doesn't let me cause system thinks is the same expired card,i even erase app & redownload nothing.you guys should have the option to remove a damn card if ppl want.replying to your comment, theres funds in my account & address is the same,only thing that change on my new card was the exp date & last 3 #s in back of card.is ok now im happy with lyft",90,1.0
not at all down loading?,5,1.0
i am giving 2 stars because it takes long time to assign the driver and to connect with him i hope that the owner of this app will read my review and try to solve this issue. thank you.,39,2.0
uber can be cheaper than lyft at times but what is upsetting is that uber makes more charge mistakes and they are not prompt about fixing them. it's a great app for transportation and by far the most popular but it is very upsetting that the tech support doesn't get back to you. just be aware that uber does have charge issues that are not a guaranteed refund or reimbureimbursement for the mischarge.,73,1.0
this app has been giving me issues for no reason whatsoever. i've been using this app for 3 years yet somehow recently it is denying me trips because i am a minor despite me being almost 20 years old. and it refuses my payment methods despite there being fully sufficient funds. what is going on. please fix it.,58,1.0
"such a pathetic way to prove i am a human. the images don't load and some are blur, if there's an award for stupidity, you deserve it in all categories. sad there isn't a 0 star",36,1.0
worst experience with uber at kempegowda airport. the staff is not at all helpful and you keep telling your problem but they turn their heads. they are anti north indians and are partial to help out. they don't accept the bookings through uber lite and make you install another app and make you stand in a queue and then play the partiality game. i seriously want uber to take a strict action against bangalore airport uber staff. they are highly rude and rough with girls. another issue is these dri,90,1.0
"it's almost been four years that i have been using this app and till date i have never had any problems or issues regarding anything. the service has been promot, professional and safe. from rides at odd hours to regular timings , uber has always provided their best service. hence, it's recommended that people use this app for their convenience and hassle free service.",64,5.0
my account was disabled and their customer service team have no idea or information on why account is disabled! moreover they can't even do anything to fix the issue!,29,1.0
pathetic .no proper customer service. they charge you more and when you complain they say that it was due to incorrect gps error and that the refund money will be provided in your uber payment credits but this never really happens!,41,1.0
"i can no longer schedule uber rides now. the app says 'error, the fare expired'. will not let you ride or schedule a ride!",24,1.0
"i’m going to keep this brief because i’m tired of writing paragraphs to uber that result in an automated, 100% irrelevant response. ubers app failed on me and i have been trying to contact them for over a week, and have been ignored repeatedly, cannot find a way to speak to someone, and receive cookie cutter paragraph replies that make it obvious no one read my previous emails. this company is immoral and apparently has gotten too big to fail. anyone who enjoys this app has just been lucky enough to never have to communicate with their staff or try to get a problem resolved. worst experience with a company i’ve ever had. if all else fails and i cannot find a phone number for rider customer service, i will have to do a chargeback on my card, and will gladly never ride with uber again if that is the case.",151,1.0
glitchy piece of garbage app,5,1.0
safety is an issue. i truly believe you guys could be a little more secure. i was so concerned for one of your drivers. he was due to pick me up and somehow he ended up with the wrong passenger in his vehicle. i think you guys should ask for id cards from now on.,55,1.0
disgusting app! firstly driver comfims the ride then he takes 10-15 min to come then he cancel your ride after taking 10-15 mins and mostly drivers doing the same thing. my appeal to uber kindly solve this issue asap!,39,1.0
"poor support, no point of contact, no solving of complaints even after 3 - 4 days, unprofessional drivers, unecessary charges, lazy ass social media support whos only there for apologizing, overall worst app, i guess uber has to stop treating its conusmers the right way a true example of a dishonest association",52,1.0
"uber is simply unreliable. it will not take any form of payment. when it does, the rides drop. constant confirmations but no service. it is one issue after another. needless frustration that is negatively effecting business.",36,1.0
latest update breaks the app. cannot book cabs so has become useless,12,1.0
app is still constantly crashing and restarting my phone. i have to factory reset my phone every time just to stop it from going so. that's such a burden to have to back up my phone and reboot everything!,39,1.0
"real thief. on 12th june 23 at about 5.00 pm, while boarding the cab in a rainy weather fare was rs 413 for a 10 km ride. the amount was rs 100 less in the morning during sunny weather, hench i thought rs 100 is chargerd extra due to the rain. however the fare is increased automatically and i had to pay rs 591 while getting down. can't blame the driver for this, as the new fair was displaying in my phone as well. unfortunately there is no such option to report this issue through ubar's app.",97,1.0
"after last update , can't access the option one-time purchase to add funds. before this update everything was fine i try app on android 4 it works trying on android 7 and 10 same bug please fix",37,4.0
this app is very bad it takes extra payment from us. i will tell you not download this app.,19,1.0
"my recent experience has been horrible. uber changed my password, i tried to regain access but they are asking me to give the 6 digit code on the app. how can i give that code if i'm requesting a password for an account i'm locked out of? i haven't gotten any help by filling out the help support form online or their number. i'm so frustrated. i dont understand why a big company does not have adequate support for those with issues with their account.",85,1.0
the driver suman: wagon r mh02eh5097. accepted the ride and was stating there's too much traffic. on the google maps it was hardly 10 min for him to reach to our location. he was lying that he was stuck in traffic all the way long. he wasted close to 30min. there is no option to report as well or any help. hence m rating 1 star.,66,1.0
tells me to check connection which is already fine and that is why i could download the app moron,19,1.0
"beware uber charges the rider when their software makes a mapping error. on a recent trip, the app incorrectly showed my location several blocks away from actual. i communicated with the driver but he was only able to pick up where the app tells him to. app did not permit me to update my location once the trip was booked (that would have resolved this). would not have been a problem except for uber charging me a fee of several $$ for their system's error.",85,2.0
issues i experienced over the few years are: 1. people using apple products dont get the correct pin location regardless of how set it. 2. often has many issues with payments options which is stressful when you need a ride & it refuses to work regardless of correct information. 3. on several occasions i was unable to remove an expired card even though the app clearly specified its no longer valid.,71,2.0
unable to use service on my phone it dosent work even after several time registration.please fix it for better rating,20,1.0
"this app doesn't work anymore. i used to use this all the time before the pandemic, and now when i try it just spins forever trying to find rides, occasionally offering a ride for something like 3 or 4x the price.",41,1.0
i'm using uber a very long time but now they charge the huge amount for trip . even when i book nearest location ride they charge lots of money whereas when same location i tried to book with my another phone they charge lower price why is the price difference. i'm very disappoint now and if you resolve this issue i will continue otherwise i have to uninstall from my all phones. the rapido is good it's show low amount for the same location trip.,85,1.0
da error a la hora de solicitar servicio. pesimo,9,1.0
i have a galaxy s21 and it doesn't work on my phone.,12,1.0
not able to book even a ride. tried around tons of time and every times it will show you error,20,1.0
it's great except the split fare function is super unreliable which is pretty crucial to my needs with this app.,20,3.0
very difficult! i put in my banking info to start my rides anwhen i got to email and password uber would not accept by saying invalid. im very dissatisfied ive beem trying to upload for 2hrs.,36,1.0
"it has been 3 times the fares increased by itself upon my arrival to my destinations. not only 1 or 2 rupees but up to 200 rupees! i was curious either it was uber practicing it or the driver who played manipulative app to change the fare bcz not all drivers i rode with did so. also, when the uber drivers cancelled my order - i was charged for cancellation n drivers got angry if i didnt pay! that was really not fair. uber needs to select drivers or give them knowledge of customer service indeed!",96,1.0
something is seriously wrong with this app for last few months. takes a hell lot of time to find a cab. that also everytime with surge pricing. the map on the app is outdated and drivers complaint that customer is not updating locations correctly and arguing. this needs to be looked into.,52,3.0
uber taxis and their drivers have never failed to arrive on time and are always very respectful.,17,5.0
the text feature doesn't work at all anymore. i get texts from the driver as notifications but that's that. just makes the whole thing useless.,25,2.0
***safe your money; don't download this app *** your fare prices are outrageous! $41 for a 25min ride . nahh i'm good,22,1.0
im not able to create my account on uber. my son's account has been deactivated unnecessarily and there has been no reply to his reactivation request yet.,27,1.0
"clean car, friendly driver, quick-just whar we wanted.",8,5.0
"confusing app says 'live location ' then moves the pick up point to a taxi rank and won't let me change it. if i wanted to walk to a taxi rank, i'd save money any take a regular taxi!",39,1.0
"i don’t know what this update did to this app but you guys need to fix it. literally i ordered an uber saying my driver is coming. it didn’t bother showing where he was. it didn’t show how far or close he was. then i see that he decided to pick someone else and tried taking them to the location i picked! then when i wanted to go home again, the same thing happened my driver didn’t know where to pick me up! he cancelled on me after stoping i don’t where saying he’s here when i didn’t see him! and when i got another driver i had to call him because on the dumb map it didn’t show his car how far he was. i had to close out the entire app and then it decided to show where he was and how far he was from my location. and when he picked me up it didn’t show the navigation on my phone where he was taking me. it just showed the car moving little by little doing nothing at times! please fix this issue!",186,1.0
unablee to add a new payment method as the cursor in card number field is jumping front and back. frustrating yet funny.,22,2.0
"hated uber when they first came out but now i'm a regular user. it's a great idea and it's very useful. they need to work on better guidance systems as often there are issues. i have had pretty darn good responses to my concerns. prices tend to be unpredictable depending on surges/events. the only thing that really irritates me are drivers who can't or won't speak english 😤. also, there's an algorithm or someodd that tracks where you go, stop and pick-up that's not always correct with ur needs.",89,4.0
why the driver asks our destination before he picks us ? .this should be stopped . driver hrass .by nt cmng or stopping their vehicle in between .or ask to cancel if destination is nt of their choice . driver should nt have this facility fr confrmig riders destination .,50,5.0
useful when needing a ride,5,4.0
"just downloaded this app for the first time. logged on and entered all my personal information. closed the app and when i went to open it again.it wouldn't let me back in and told me ""something went wrong try again later"" can't even get back to uber login! tried about 30 times! for an older person like me (55) this app frankly stinks!",63,1.0
"when drivers cancel trips i get charged without any of my money back. when selecting a cash payment, my card also gets charged and i still need to pay the driver in full. terrible experience",35,1.0
good but wish it was cheaper a 20 min drive should not be 60$,14,3.0
i am not sure why we need keep minmum balance of 350 in paytm for a ride even though our next ride is not more than 190,27,4.0
you need to take the old location out from the system because some time the driver has to go a wrong location,22,4.0
"most of the time couldn't connect to server. forgot password option is tricky, id blocked.",15,4.0
"i use it almost everyday, not the most affordable option, but reliable",12,4.0
pathetic support from uber there is no way to contact. i have an outstanding payment issue. every time i try to book ride it shows 'outstanding payment' and there is no option to 'pay' only 'close' button is there. when i tried using 'help' sections both app & website have only some predefined options and there is no scope to write your own problem if it is not present there.,70,4.0
ive used this app for a good while without any issues and use to love it. now its giving me issues telling me suddenly that they want to verify its me using the app and that i need to add another card or add face book. i dont have face book and im using my cash app card that i get my pay check on and has never had any issues at all so why do i need to add any other form of id to my profile? this started friday night after i ubered to work and its now wed and they still have yet to figure it,109,1.0
it's fair price option for rider,6,5.0
"experience is very bad. driver will tell he won't come and he won't cancel from his part, then if we cancel, charges will be on us only. there is no support option to complain against these. there will be a too much difference between estimated time and the time in which the cab will arrive. not at all a option for emergency situations",63,1.0
"can't add funds to my uber cash, please fix",9,2.0
all price high driver asking more money thn mentioned in app cars full smelly 🤢 disturbing music😤 rude driver overall experience i wish i could give 0/5 stars worst app,30,1.0
in my location we can easily book uber cab but when we get booking confirmation after that so many call starts coming every time new person call me for take the confirmation where will you go ? after my ans he didn't clear he will come or not.then we receive next call with same question .after so many calls due to time issue i have to cancel the booking and arrenge another option for travel.is it customer service of uber. i don't know what they want to do there job or not. please resolve this.,95,2.0
"always experiencing problem with booking a cab, wasting too much time ~40 mins to get a cab because of uber's ""connecting to near by driver"" policy and cabs are reaching after finishing ongoing trip. this is really fraustrated, traveller may miss train, bus, flight. uber need to work on this and improve it.",53,1.0
"prompt. however i request please train your drivers to not ask for the destination, on call.",16,5.0
excellent app for new person in kolkata,7,5.0
"this app worked very well for me. i was in a pinch, and needed uber. no taxis available. it was super late. had to install the app, setup account. did not take long. had to wait an hour and a half for an available driver, but the app kept me updated constantly about arranging a driver for me. once they reached one, the app showed exactly where the driver was on a map, moving to me with accurate minute by minute arrival expectation. i liked the app. driver was awesome as well.",92,5.0
"its ok you use to can make more then one trip without requesting another ride but the app stop that, and ask my driver to contintue the ride without me changing my drop off location he said no and i ve done it before the run continues and your fare goes up, he was just a ass and his car smell funny",62,1.0
"for about a month now i have been trying to get them to fix the app. for some reason i cannot add a stop or share my ride information. customer support has no phone number to call. they only have text messaging; which i hate doing business that way. feels like i'm talking to a computer and not a real person. they have no category for ""problem with app"" or anything remotely close. not happy with customer support.",78,2.0
"worst car booking app ever in egypt, drivers accept the ride and then leave you wait for hour and then cancel the ride, no reporting system to complain",28,1.0
it's little bit angry but it's fine .but sometime fare are higher more higher so kindly request to uber to fix this problem soon,24,5.0
tamara was very efficient and effective.shes an asset to the uber organization.you should be proud to have her.👍👍,18,5.0
"driver didn't accept the ride and didn't even cancel. more over driver accept the ride and then cancel on their own. if customer cancel, they have to pay charge but nothing for driver. he has option to cancel even after booking confirmed.",42,1.0
"i liked the flexibility of uber. it's sad that it's no longer available in my country. uber is easy to use and fares are ok. i would understand that for peak hours rides are expensive, but for normal hours, ride prices are affordable for the service we are getting. #bringbackuber",50,5.0
"fairs increased to the point a taxi would be the same price if not cheaper, as well as cancellation fees if the driver gets there and you don't get in within 10 seconds",33,1.0
waste of drivers the want riding in there direction .,10,1.0
ordering an uber during the daylight hours wasn't really a problem. the problem was when a driver didn't want to pick you up at night even though the map shows him;her around the corner of your location. waiting t to 10 min then canceling on you. i switched to lyft because my issues were never resolved nor was my $5 fee refunded either time just to order the driver.,69,3.0
i tried really hard to like uber but sadly i have been disappointed every time. maybe you should try using beta testers and try improving and or working out the kinks,31,1.0
sometimes ride cancelling drivers need to change rules strictly,9,3.0
quoted prices are often meaningless. while a 10% error would be understandable an underestimation of well over 50% is not acceptable to me. tired of using uber and ending up paying more than premium cabs and learning only after the fact.,41,1.0
we need more competition! terrible app! undercutting their drivers and overcharging their customers. boycott this app!,16,1.0
"login in and out is a nightmare. why don't you have easy otp based login system? also, now customers are paying even if driver cancels the ride. ola is much better.",31,1.0
"application is alright, but every driver asks where to go and then cancels the ride. uber should make policies about issue, this is time wasting and annoying.!",27,1.0
disgusting customer support.they dont have any customer care number.doesn't take any action against the drivers yet will give you suggestions.i wont be using this app any more.,27,1.0
"everything works great when it works. however if you have a cc expire, then good luck trying to update it. i don't know what sacrificial ritual you need to perform to get it to work. chatted with support three times and finally they said i should use a major credit card (i am and have been). when updating the card in the app, it defaults it to the us and it cannot be changed, which obviously won't work in canada. hope they fix this, i know i'm not alone with this issue. deleted my account for now",97,1.0
"this app has gone down hill, all drivers do is wait till they get a ride at a high price and then if they don't have a ride that's worth their while they stay in the same spot until you cancel, something needs to be done about these lazy garbage drivers.",51,1.0
it's a pretty good application and i really love riding using this however there's some problem with this application regarding the cancellation fees! i'm really disappointed because i can't use this application to book a ride anymore because of the pending balance that's not my fault at all! the application lag and before i knew i was connected to a driver when the application lags my partner book another one on his phone and that's when the driver sent me a message that he's already in the meeting place without even notifying me on my phone! its really disappointing! please fix it for the passengers like me because it's not our fault! it is the application who lags and connected to a driver without any notice so we shouldn't be charged at all! 😡,134,3.0
where is the option to call customer care. provide me the number where i can get my refund in my case the bill was 442 rs but driver charged me 1654 poor service long process,35,1.0
useless! we bought a new car and decided to use uber on that special day. so i booked a driver 3 hours in advance. they excepted the request and deducted the money. we waited like fools outside our estate 3:20 hours later and still no show. 7 days later and still no show,53,1.0
payment options not working. 350 debited from my card but nothing in ubercash,13,1.0
some time you are not a good option for booking cab or bike,13,5.0
doesn't get the option to complain my own hassel's with uber they just allow to pick from the ones they have listed,22,3.0
i couldn't use uber. even i cannot fill my card details. what should i do.,15,5.0
"i live in las vegas and temperatures here usually reach above 110 degrees in the summer. i live within walking distance of my home but there is no way that i'm paying $20 for a 6 minute drive. additionally, i can no longer depend on uber anymore because there are never any drivers anymore and i can never get a ride when i need one.",65,1.0
as failed to cantact the driver due to network problem. after l can't use the app as there's no option to adjust the outstanding amount on the next ride.bnow compelled to uninstall it. otherwise the service is ok and use to the middle class ppl.,45,3.0
unable to schedule a ride in the updated app. do not get the car icon to schedule. would request you to look into,23,4.0
love uber very convenient and always available when i need it,11,5.0
"they got my order completely wrong on uber food. i asked for refund. they said no. i then tried actually speaking to someone. instead of the automated request. and was advised to try again. when i tried again i basically got a reply saying ""if you keep asking we will ban your account"". so i got my refund through paypal. now my uber account is in owing and i can't use it till i pay it back.not a chance. horrable customer service. greedy company",84,1.0
you really need to fix this issue . it's so difficult to set up an account here. worst is when you have forgotten your password and it redirects you to the same page again and again.,36,1.0
"phone number not valid? i'm an att customer. not no prepaid either. uber says my number isn't valid to add a valid mobile phone. so i switch phone numbers with my daughter's, same plan att . and it tells me the phone numbers in use. she's 8 years old! definitely never had an uber account before. so i fill form online out with screenshots from phone. 8 times now for the past month. uber never responded to one! uber your customer service is the worst! i have over 100$ in ubercash cant us",93,1.0
"hey, now a days uber started to cheat people in my country bangladesh. their fare calculation isn't working properly. uber driver are not getting paid according their actual fare. on an average we are getting paid min 150tk less in every trip. tried to raise this issue in uber app but still 2 months gone no solution came by. if you want any proof then i will show you.",69,1.0
i couldve given more stars but sometimes the driver asks me to cancel then why should i pay the fine becaus he cant find me?,25,2.0
no rating for this app. the worst app ever i hve seen how many we need to pay extra money to the drivers .one time paid my trip and next i want to book a taxi it's saying that u hve a due for the even there is no due,50,1.0
i hope u stay great,5,5.0
ux and process steps need serious thought both for driver and passenger missing info on (in)capability of carrying luggage by choosen vehicle no option to provide info on car configuration like cng fuel storage in boot no option on to update reason for cancellation when driver is not willing to go post calling the passengers to get the distination details app is taking own sweet time to find willing driver which jeopardize passengers time commitment to reach destination stop penalizing for non,82,1.0
my driver actually waited until he knew i was safely inside before he drove off,15,5.0
worst experience rider deny to digital payment and uber cash they only want to pay in cash also uber support team very unprofessional they don't know how to make costumer.,30,1.0
wish there was a way to include a memo on my trips.,12,5.0
it's not showing proper fare amount before you confirm the booking in the cab for example i take the cab from dadar to chembur & the fare amount was 180 it's showing in the app & later you end the trip & now showing the amount in uber driver app your fare was 230 they 50 rupees extra & that 50 rupees extra it's your outstanding amount is included ofter you completed the trip . but he's not mantion the some outstanding amount before i take the cab & in that trip fare amount .,95,1.0
worse app don't use because i m facing payment issue and customer support also getting responses too late compared to others and when i m using that time i'm getting angry on this application one important thing is those people not taking our wallet money why i m telling this thing when i need use this money that time they are giving error other options also not giving very bad app,71,1.0
"customer support zero too many ride cancelled driver call customer ask destination after that cancelled ride and waste customer time not if you want to going some where and you depends on uber not shure you arrive your destination on time because they think that they are the owner and have booked the booking of their own free will or where they want to go or where not, just pick up the booking of the customer and ask the destination whether to go or not, then i need 1 hour to book the cab. it s",96,1.0
useless app. what is the point of having auto rides when the drivers do not want to accept the booking,20,1.0
"to take out one of the best features, ""add stop"", is ridiculous.",12,1.0
many technical flaws in the app. first and foremost there is no way that a rider can contact uber for help in many situations. contacting uber is only through driver issues. there is no proper responses from service team on backend. they just pretend to answer queries to follow their tat. uber app shows longest route on map for various destinations to charge more money for customers. uber drivers have more freedom to cancel the rides and come to pickup location as per their wish. space end.,87,1.0
i used it in vegas 6 times. worked flawlessly 5/6 times but the last one my driver and i couldn't find each other. tried talking on the phone but couldn't hear each other because of noisy environment. please add a chat feature!,42,4.0
"i have been asking for uber to fix my toggle feature for two days so that i can use my gift card. i get the runaround! their site says they can do this, but instead of just doing it they continue to ask me to do this, that, and the other thing. nothing they've had me do has helped. nothing! they've now stopped replying to my requests for help. i feel like the $100 i spent for a gift card to access their service was a waste. very unhappy.",89,1.0
not working . when needed. showing something went wrong everytime.frustrated with this app,13,1.0
"driver didn't know where to go, was appalling! i'm furious, i just got out of hospital and i am in pain. i had to try and give the driver directions. i have paid more than was advertised. i was taken via back roads, driver would not stay on main roads. driven over countless speed bumps with my injuries, i am now in great pain . it took much longer than it should have . uber is overated!",77,1.0
canceled trip without reason. i shouldn't be charged if a driver cancels on me without giving a reason.,18,1.0
this most recent update is terrible. i use the service to get to and from work. i try to schedule my rides in advance. the newest update has led to rides being double what i'm currently paying. i can't afford those rates. adjust the rates so it's not high way robbery,51,1.0
"rude, unprofessional drivers.on many occasions i was left at the store with no way to get home with my kids with me, they rush you, will show up to pick you up and then pull off if i had too much laundry or groceries.on many occasions if the drivers felt my ride was too short they would ride around on my card and not cancel the ride until i noticed and reported them. treat people with dignity and respect.always.",79,1.0
"even though my home address is shown, the driver is directed to the wrong address. very confusing to the driver and myself. previous issue is resolved, but now the gps directs the drivers to go in circles blocks away. there is no way to contact you on the website.",49,2.0
i've juss wasted money now nd it doesn't want to download,11,1.0
it keep saying that there is a new version and i shuold upgrade to it as my version which i just dwonloaded is no longer supported but when i upgrade i go back to open the version i had already dwonloaded with no upgrade and this keeps on going on and on,52,1.0
sometime we call taxi they purposely delete contact request i think the taxi should reponse immediately,16,5.0
"you need take care about, gps (location) related problems.",9,1.0
great platform wish i had thought of it,8,5.0
one request take fare rent,5,5.0
"i don't like uber because the drivers like to extend the trips to make them way longer so that they can charge you more. i had two drivers in one day that somehow kept missing turns, yet they were using gps. i told one driver to pull up to the door at my son's school, and instead he pulled up in the bus lane, not the car lane. so we were stuck in the bus line until they all moved. that trip cost was ridiculous. it's really unfair to rip off customers. i'm very disappointed. not a good look uber",100,1.0
not onces twice but more then 3times i had bad experience with it. rate increase from what it shows first. driver take different route which is not require. cannot locate the pick up. shows 5mins comes after 15/20mins. i also encountered rude driver. very sad such a big brand but no interest to make customer experience good and ride comfortable. full focus is money how to make money. if cancel the ride because driver can't locate my location for that also i have to pay. because i book there cab doesn't care if i am getting late to reach somewhere. shame,101,1.0
"core uber is fine, but uber eats is trash. delivery times regularly top 2+ hours. unfortunately it's the only option for some of the better restaurants in the area, otherwise i would never use it.",35,2.0
drivers won't reach to passengers in expected time. if we cancel trip we need to pay extra money. worst system,20,1.0
"i used to like uber but recently i cannot proceed with the cash payment options and my card won't get accepted. when i confirm my uber with the cash payment options, it zooms into the map and nothing happens after that. i should always go and book my uber from the web browser then. to be clear i can only book uber from uber web, not from the app the because the app doesn't proceed when i select confirm.",79,1.0
i tried using my debit card to pay for a ride but it would not let me,17,2.0
"worst experience, everytime it gets cancelled whenever i need it for emergency.",12,1.0
i wouldnt let me make an account so im just gonna get lyft,13,1.0
not able to add google pay payment method. authorization money is deducted twice yet it is not seen in payments screen. did it twice but no luck. may be you test the feature before releasing it.,36,3.0
very high rates. and dont have bkash payment systems and no good offers,13,1.0
"leaving something behind, and knowing where that was isn't lost, it's ""let me go and retrieve that"", or ""can you return my property?"". at 3x the cost of the ride, when you feel like, if you feel like it, cause your doing me a favor? no, you're being well compensated. it's theft. cause $60 is better compensation. not picking up the phone 6 times, not returning 6 messages in 3 hours is theft. not returning 6 messages in 15 hours is theft. uber failing to return calls for assistance, and writing their ""finders, keepers"" policy makes them complicent. i suppose it could have been worse. add 8/6/18: and now the ""why were you wearing that?"" bs customer responce. uber responds: ""do the same thing you clearly stated you've done 123456=6xs already. in-addion to directly mesg uber 1 2 2xs already. because that clearly that resolved the issue. wait, no. no it didn't, because neither the driver or uber responded to their inquiries or assistance.",164,1.0
drivers are friendly. they arrive in a timely manner and privces/options are reasonable,13,5.0
"i just joined 3 months before. first i booked a ride from my brothe's mobile, it was good ride and affordable rates also. but from last 1 month uber rates are too too high. more than a local taxi rate . so i am trying other option to travel . expecting a positive reply from autherised persons",57,1.0
"pathetic service in kolkata, you never find a cab when you need it the most",15,1.0
"last month the captain left me and next ride charged the charges of even previous ride which i hadn't even used. mistakes of drivers must not be thrown to the passengers. after that i didn't dare to book the ride,however, i preffered the local riksha. the experience was sadden and hopeless to pay extra charges. 🙄😮🤔☹️🙁",56,4.0
"imposibile to use. having to wait 30 minutes for the ride is unacceptable. uber should just call it quits and get out, they clearly have no ideea what they are doing.",31,1.0
"will never use again. was drunk and would not let me access. really needed a ride and wanted me to play a matching game! seriously just get me home safely! that's the point of these things. tried to call the help line and it gave me an email prompt then hung up on me. kiss my ass uber, you just lost a customer.",63,1.0
"i would recommend not to use this app, these people are fraud, yesterday i book auto and driver canceled it and they are now asking me to pay cancelation fee, most of the time driver cancel it and i don't even have an option to provide feedback of driver, driver ask for final destination and if they don't like it they cancel it, if you don't tell them again they cancel it, what a rubbish, u need to improve your app a lot and drivers too this is mental harrasement for using uber",93,1.0
it's good but many times it shows completing nearby ride and needed to cancel,14,4.0
riders are very bad person they make extra benefits when someone in trouble,13,1.0
"uber is becoming more unreliable. been experiencing longer waiting times, but more concerning are uber drivers that drop/cancel the ride after having it accepted.which adds more time and stress to the process. considering lyft.although drivers use both to game the system",41,3.0
i think uber should work on the part of services to be provided to the customers. drivers argue too much with clients and they don't put on ac if demanded by clients. if client demand to put on ac then they ask for extra charges. if u don't want to give proper service then mention it clearly. even the drivers don't accept online payments. i think uber don't need customers now. i think i should un install uber app now onwards.,81,1.0
ive used uber quite frequently in the past and was routinely charged about $11 which was a fair price. however recently ive been charged between $15 and $20 for the same trip as before. ive gotten price adjustments for a couple but i cant fight the one i got today for $20. i shouldnt be paying almost twice my usual fare,61,2.0
plz remove bastard driver from uber talking rude words i booked a ride. driver called me told tat he is coming he is in 300mts away from me later he went 450 meters away i called him he told i hv travelled 30kms searching ur location in 10 mins and he spoken rudly bad words how tat bastard son of dog travelled 30kms in 10 min and using bad words even they won't cancle ride they make us wait 30 min. after waiting long time v should cancle ride. uber customer support is not good. bad experience,97,1.0
need to fix it were it connects you automatically to a car soon as you wait for it. its hard to get an uber at my work at 4am sometimes cuz it says there no is no uber drivers in my area. that shouldnt happen you all need to make it were u request for a ride and u get it as soon as u put it in the gps. plz fix this issue,74,5.0
"i recently took my first ride with uber. i was so amazed by my driver. he was caring, safe, and a perfect gentleman! i am still learning my way around the app. i don't think i rated sergio correctly. but, sergio, thank you. i would give you 10 🌟.",49,5.0
my driver was very rude. he charged me extra money. he charged me 90 rupees instead of 65 rupees. and he broke my phone too. it will take 8000 rupees to repair my phone. my screen got cracked and i have purchased it less than a month ago. it's very frustrating for me to handle this. i want my money back and my phone repairing cost to be paid. it's seriously not done. how can your driver exploite the customers?,80,1.0
"none of my payment options are accepted. that includes my personal bank card and my netspend prepaid card. i have tried to sign up with you guys multiple times over the course of approximately one year with no success, so i ultimately signed up with lyft. lyft accepted my bank card on the first try.",55,2.0
"pathetic app. used it daily till i faced a problem. no customer service mechanism in place. u submit a complaint and they never ever resolve it. they neither call, nor mesg you and keep waiting forever. moreover no phone or email to contact them. ola i hope will be better than uber, as can't be any worse .",58,1.0
i booked a cab and it doesn't come it was showing arriving in 5 mins but i waited for it around 20 mins after that the driver canceled the ride and because of that they are charging me 36 rupes more in other ride i want to know why your cab doesn't came he canceled the ride i waited him for 20 mins what is this why i have to pay charge for that he cancelled the ride totaly disappointed,80,1.0
i left meds in the driver's car and need them urgently. no response. nobody to contact.,16,1.0
horrible experience. non of the auto and cab accepts the request. wasted 1 hour for some one to accept the cab.,21,1.0
please always put info about each app update in the 'what's new' section of the play store.,17,1.0
"uber's been awful lately. they better start paying their drivers better, and start hooking them up with benefits. waiting 20 minutes for a driver is bs.",26,2.0
"worst ride yesterday, the driver was smoking in the cab, how could you hire such cab drivers",17,1.0
"the gps is horrible. i have lost a lot of ubers because they send them the wrong address, also the increased fares are horrible, is cheaper to take a cab rather than an uber.",34,1.0
it is the bad app.don't use it.i booked an uber but when he came he canceled my booking and didn't transferred it to other one and now i can't book any other because this transaction is also added to it.which was nt mine fault,44,1.0
"no customer support at all. pathetic. some problems need personal interaction, let it be via e-mail, phone calls etc. how to contact you for problems. you guys don't care about the customers at all.",34,1.0
"i’ve been late to work many times because of the inaccurate wait time estimations. just yesterday the app estimated 4 minutes when it took half an hour for a driver to arrive for my pickup. absolutely no way to contact customer service unless you have a complaint about a driver or ride experience. when you have a complaint that falls outside of the ones selectable in the app, there’s no hope of reaching a representative. i was charged a thirty dollar overdraft fee from my bank because a $6.92 ride became a $14 cancellation fee. however, i never cancelled my ride. they gave me a ride credit for the $14, but as there is no way to contact customer service, i’m stuck with the $30 overdraft. from now on, i’ll be riding my bicycle until i find a motor vehicle of my own. i’d advise skeptics and regular uber riders alike to do the same.",155,1.0
"first ride request, all payment methods declined. acct balance not an issue. eff uber ill never use this service, my money isnt good enough😡",24,1.0
i changed my phone and downloaded uber to re register (already have ab account ). but there is no option to login as a registered user. only option is to register as new user! i never aced this issue before when i changed my phone last year. i had managed to login with my current logins. i'm guessing this is a bug that just popped up. please fix this. i depend on uber !,74,3.0
complain k liye option nahi aa raha jis ki waja se me complain nahi ker pa rahi.kindly help me uber,20,5.0
i got screwed on a cancellation. i want the $5.00 cancellation fee refunded to my credit card. the driver was 2 minutes away when i made the request. i cancelled online within a minute and called the driver immediately. she did not answer but called me back after one minute. she was rude in that she hung up on me mid-conversation. she did not have to wait 5 minutes. i was given a choice online before i spoke to her to refuse the $5.00 cancellation fee. i chose to refuse the fee. uber charged it.,95,1.0
"easy to choose, good value for money and nice option for people to earn some extra money. additionally, also good use of cars that are on the road anyway.",29,5.0
"the driver is not accepting the ride and asking us to cancel, and the cancellation charges are imposed on us. and there is no option for users to give the exact reason why the trip was cancelled. even the drivers are around they don't accept the trip. service going down day by day",53,1.0
uber auto should be off platform. coz auto just don't ply and refuse rides,14,1.0
it's great to have when i. need a ride to whereever,11,5.0
"i did send a message to ""help"" and i received a reply with some troubleshooting steps which i did all even uninstalling and installing the app again. the case now that sometimes i can access ""my trips"" and ""help"" but i cannot request a ride at all. i have contacted support, but i have not received any useful feedback yet.",60,3.0
everything was good until uber bike was stopped ! there was no need to stop that . please if you can do bring back that uber bike option ⚠️,29,3.0
"drivers are not taking the trips most of the time , asking about drop and if the destination doesn't suit them they cancel. uber customer service is pathetic. i hope for a new and decent company.",36,1.0
i have been cheated out of four right. they either did not want to pick me up to take me to my destination or they just wanted a little extra money so they did never come for me . i made several attempts to contact the office but yet i was still charged for them to cancel out on me.,60,2.0
in new version there is no map showing. one mega show is google play services are updating. what is this pls solve the problem,24,1.0
unprofessional bike driver. just forgot about auto service they never accept rides. yesterday i miss my bus because of their unprofessional driver. uber its a request to you please be strict with your drivers. very worst experience with uber😡😡😡😡,39,1.0
really nice app and good service but he need to improve more it will be batter 😎,17,4.0
it won't let me add a payment method and the help it offers is completely useless. it's a struggle to even talk to a person or get into contact with customer support,32,1.0
i just pay 29.99 for a uber subscription i had to cancel it turn the renewal off and unscribibing,19,5.0
"i've had a very positive experience with uber. so far all but two of my drivers have been nice, safe, and punctual. the two that weren't nice, i wouldn't hold uber responsible for it. they weren't scary, just a little rude, and no background check is going to catch whether or not a person will like me.",57,5.0
rates r very reasonable but today i booked the ride & almost 5 times drivers switched rides to another rider . after 1 hour rider come to my address.,29,1.0
"worst app ever it's security check is freaking out and still not getting done, forgot password option not working still shows quick check i mean what the hell is it,how can a cab booking app be so complicated",38,1.0
when i first signed up with uber i had a different email i can no longer get into that email so therefore i cannot access anything on the uber app which is frustrating to me so now i can't even use google if you can tell me how i can actually use the uber app i can actually give you an accurate score but as of right now i can't even use your app it says that my phone number is linked to a different account and it wants me to give him the password and everything which i don't have all i want to do is get a ride,110,1.0
"whenever you do ride-sharing, it makes you walk to sometimes convenient places like on a busy road, or if its pouring rain outside. if i am paying for someone to pick me up, then they should pick me up at my location, not make me walk in the rain, or to a busy street.",54,2.0
"was great originally until i had to get a new phone and number and now i cant get to my uber account and tried to e-mail uber, with no luck on how to access my acount. so until that can fix the problem i have i'll go back to using a regular city cab",54,1.0
worst in terms of payments. charged me 1 rupee from my account in the process of saving my debit card as payment option yet the app says couldn't pay through debit card. haven't returned my money yet. worst for indian users rather go for ola they atleast have customer support number.,51,1.0
"overall service was excellent from uber , but now a days experience is getting very poor. drivers are querying a lot , like about passenger's destination, payment details & other details .sometimes , they cancel the trip. uber should look into this matter.very disgraceful service.",45,2.0
"i paid for trips that were cancelled by a driver whilst waiting at a pick up point and that was never addressed despite having to log a claim that i never got a feedback, lost more than r 110",39,2.0
"if you call for a huber after they have debit your account nd give you a cab,if the driver should cancel the trip,huber will not refund ur money back to ur account. it has happened to me more than ten times.for you to report to customer representative to let them know what happen to you is another problem.",58,3.0
uber charges cancellation fees for the bookings cancelled by drivers. almost all uber drivers take this advantage and ask the customers where the trip is then they do not respond to the call after and cancel the trip after an hour. there is no uber helpdesk to contact. if you are in a uber and an emergency occurs you are screwed for sure. uber drivers doesn't approve for online payment in applications as it would take 2-3 days for the amount to get credited to their account. worst service.,89,1.0
"such a thief. i added few cards for my convenient, uber charged me stating card verification process and with commitment of refund but didn't got yet for my any card. i approach to uber help/support & they denied to help stating connect with my individual banks which is absurd. how on earth bank can help if it's not being refunded by these thieves.?",63,1.0
why is there no option to report drivers that make you wait 20 minutes for them just to get cancelled? this app is a joke! and by the looks of it they don't even bother to address all the bad reviews,41,1.0
very easy and smooth transition to request a pick up,10,5.0
i would give them a 5 but lately too many drivers have not been following instructions. they claim the qpp is not showing my text to them.,27,4.0
"the app is fine. the customer service is beyond terrible! i am asking to delete my account and have contacted the customer service as i received error messages when trying to do so. i have given instructions at least 4 times, but no one seems to understand what is required. it is simple: i have accounts, so please make account 1 the primary account and then proceed to delete both. how difficult is it to understand that?!",77,1.0
few days ago i changed my phone i reinstalled uber application in my new phone it's showing ride history and invoice will be erased why i need my last one month rides and bills again kindly acknowledge,37,1.0
convenient in day to day life it would be appreciable if the cost is less.,15,4.0
ur drivers r just pathetic.i think ur drivers considered themselves as boss.they do whatever they want to.they cancel the rides.they ask us whether the payment mode is online or cash.if it's online.they cancel the ride.they ask for more money.if it's showing 130 rs the driver told me that he will charge 250 rs.it is just pathetic .kindly do something or just stop your services.ola is far more better than u.,70,1.0
"pune hinjewadi is the worst place to book an uber, 9 of 10 will call and ask for destination and call. bloody the actors or sportsperson just make money advertising, they don't know our plight, and they block our own money ₹350 if the drivers cancels.what the hell, the app does not have a helpline, when you want to call when the drivers cancel,",64,1.0
stupid app. why they need so much user information? when i will pay cash why you need my credit card info? i don't have facebook account and i don't want to disclose my personal email id how can i log in? learn from ola app. so simple and so user-friendly.,50,1.0
"app not working, asking password even after resetting the new password , showing wrong password",15,5.0
worst app drivers need to have their access suspended if they keep cancelling jobs i had 30 drivers cancel on me before one desided to show up not good enough might go back to catching taxis at least they show up,41,1.0
needs a wear os watch app!,6,3.0
this app is of no use won't accept request for a min distance the drivers keep us wait and at last they itself cancel order then what is the purpose of this app it's better taking a rickshaw very bad and cheating driver are wasting our time by confirming and at the last minute they itself cancel trip which makes our time waste 🖕 sucks,65,1.0
"if you're in california, i would not recommend using this for trips more than a few miles long. drivers kept cancelling until i ended up having to cancel my trip completely. i never had a problem until recently. it's absolutely useless at this point unless you leave 3-4 times earlier than planned for your trip.",55,1.0
"the driver did not come to my apartment but told me to walk around the block to find him. then i was charged $2 extra dollars because he reported a ""wait time"" because he had to wait for me to walk around the block when he did not show up to the designated pick up point. this was the worse ride i have taken yet. disappointing. i should have walked.",70,2.0
bait and switch. the times they display for you to get a driver are rarely if ever accurate. expect to wait longer than whatever the app claims. it conveniently ignores the fact that the driver has another ride and then adds the time it'll take to go from that stop to pick you up.,54,1.0
"i left my house thinking i'd be safely dropped off at my destination, little did i know i'd be charged 13 dollars + 10 to be dropped off at a location that not only wasn't safe but was 30 mins away(driving) from where i needed to go. that's an hour+ walking. either you make this right or you'll be hearing from my attorney for recklessly endangering me at 3:30am. i promise.",71,1.0
"worst app ,no coupon options ,not much cab options",9,1.0
"how can i give -5 star? may i know? if you had to cancel my ride then let me know that you are cancelling when i call you. i had to wait like 15 or 20 min. then they cancel. in my opinion you, developers should add an option where the drivers get punishment when they cancel after accepting ride. if the drivers are not sure then why do they accept ride and make you wait. totally stupid and dumb.",80,1.0
"seperate service request to complain on matters not covered on uber app, invoicing, airport counter",15,3.0
"now a days i am experiencing worst service by uber. uber should pay back customer for drivers trip cancellation. uber wasted much time for waiting to pickup. they don't have punctuality, they accept the trip and and don't move. they don't accept non cash payments. uber has to pay me for waiting time for multiple drivers for same the trip. i will uninstall and shift another cab service. never use this again.",72,1.0
"what the hell, driver is canceling the trip then why should i pay ? 52 inr deducted from wallet kindly refund it.",22,1.0
"if we get down before destination,still there there is no drop in fare. better to avoid if u want to get down in the middle.",25,1.0
this is the first time i've used uber and i was really in a bad situation and i needed it crunch time and it worked so i am really happy,30,5.0
i'm so sick of scheduling a ride the night before only to have the driver arrive 10-15 mins early when i'm still getting ready. stick to the 10 min pickup window that you offer or increase it. the apologetic drivers say that they can't see that it was a pre-scheduled job nor my requested pickup time - it's not their fault. i'm angry because i'm made to pay for a 'wait time' charge even though i'm not late! i'm fed-up of this happening every 2nd time! please fix it asap or i'll go elsewhere.,94,1.0
"for emegency please do not use this app i'm requesting you all because i faced the issues many times. it takes tooo time to book after that drivers are very cunning they book the order they do not move until we will call them,after calling they will ask for destination even though it is emergencey they do not move from the location and they do not lift the calls. for cancellation we are getting payments for their issues. this app is bakwas almost every driver behaviour is same lot's of waiting.",91,1.0
no upi option only in my phone. this is absurd and unfair !same app different features in different phones! others have upi payment option. i raised support. and they claim there is no upi option. but i have seen it on other phones. same version of app. fully updated,49,2.0
"after giving it a few chances, i finally deleted my account. time after time, if it wasn't one thing with uber it was another. let's start with the customer service. or huge lack there of. they take hours to respond by email, they love to charge you extra fees and cancellation costs for issues that are not your fault. they literally try to rob you if you don't track your statements. i have experienced drivers that will continue the trip after they have dropped you off, so to charge you more unless you cancel the trip (which would of course charge you another fee). they say the price you see is the price you pay, however if you take an uber pool and someone joins the ride, they're likely to spike your price up. and if it's not that, then your driver (who isn't actually going to pick you up) drives the opposite direction from you on the map, and expects you to cancel and be charged a fee because they don't want their rating to go down if they cancel. it's a giant scam that is only convenient if you hardly use it. i've been late to work numerous times while having given myself a 30 minute head start. maybe it's just my luck with ubers shittiest drivers, or maybe this company just doesn't care. either way i would not recommend it, this company and its customer service are terrible.",241,1.0
unreliable you could be stuck waiting for hours waiting for your ride to get picked by a driver and theres this surge where they double even triple the original amount needed to pay for a ride a 10min ride could end up costing 34 bucks this has completely became so unreliable it's be easier to take public transportation at least there you know the bus/train can pick you up on a set schedule,73,2.0
"this app never works never lets me add my card to it. tells me “unknown error” and that’s literally all i gives me, no troubleshooting, no customer support it’s just like “nahh” every time. even when i circumnavigate the need for my card by linking other payment methods, it requests my card for further verification, which it will then not accept. had this app for years and it has never once worked for me. absolute trash eating up space on my phone. —— it’s been some time since my first review and all i can say is that i still despise this company with all of my heart - they simply cannot do anything right any time i call on them. i cannot say enough negative about uber. any situation i’ve ever relied upon them in they have hung me out to dry i will here on out try to convince everyone i know to use lyft. thanks for endlessly sucking, uber! i wish anguish and stressful failure upon this company.",171,1.0
"i registered my account 2 years ago but the biggest reason for leaving this service is after booking us location the driver had to send the message and then his wish, he may not come especially in pakistan uber driver comes in the form of just like some executioner going to cut his neck.",54,2.0
"convenient and fast solution for getting around town. easy to pay and tip through the app. accurate estimated arrival times, and easy method to determine where driver is located. different car options are nice to have. the app also lets you choose if you want to be social which is a nice touch. overall a great experience.",57,5.0
vincent very nice fella. very thoughtful. reminded to look for our phone before we left the vehicle. wishing you many blessings this 2021. thank you vincent.,26,4.0
has few glitches but overall a very good app to use when you need to get around.,17,5.0
can't reopened from a new phone is impossible to get any help once i change my phone i cant get my account back. need to have a customer service because there's none,32,1.0
if i give you good ratings we are not getting good benefits. so whatever,14,4.0
plz fix bugs in this app getting irritate with this also remove the option of additional charges if cancelled because it wasn't working properly,24,1.0
"pop-up keeps recurring stating paytm account needs to re- authorised, but doesn't allow you to do so nor does it send the verification sms.",24,4.0
"uber drivers ask for the destination and depending on the destination they will decide to go, or it may be cancelled. also paying high fares they don't even bother to run the ac. all the cars are not clean. so uber management should have regular check up of the cars plying.",51,1.0
"worst app, not reliable at all it always has problem with my cards even though they work perfect on any app which is not uber every time i need ride in desperation it always gives me card error and i end up booking lyft even if it's 3x expensive. what am i supposed to do when lyft is i ended up missing my classes cause i thought i could trust uber. don't ever download this app unless you have 1 million alternate cards or something.",85,1.0
"there pattern of operating is very wrong why would you useless the driver that own his car, maintain it, and work on your app to give your percentage and still fight for the hardship of fuel scarcity to work and you guys will now compusory it for them to go to everywhere in this lagos that has no good road and security without adjust the fee and the percentage is going up everyday cos is now 28 percent on each trip they are very useless 😠😠😠",86,1.0
it's better ride than other but sometimes did not know the place that i want but overall comfortable and good smell inside a car unlike other sooo bad smell .i love to ride uber,34,5.0
"the trip should be calculated with speed, traffic jam will take some of moment. thank you uber.",17,5.0
i booked in advance the day before a driver for 4pm to go to the airport. the driver arrived 15 minutes earlier i wasn't ready so asked the driver to wait . the car was canceled and they charged me 6 euros. i had to order a new one and i got very stressed because i was scared not to find a driver. not very nice from uber,68,1.0
"you successfully screwed me out of my $20, but you won't again. tried to book a ride ahead of time at a reasonable rate, it kept failing. when i finally booked the ride on the spot, it was double the rate. poor business practice, i hope you fail.",48,1.0
"i'm trying to sign up. i need your service by 2 pm eastern. went to my computer, to sign up the it said go to app. so i'm trying to down load app and i get statem",37,1.0
"the main problem with this cab service is that it doesn't find a cab when you need the most. i'm not saying that from one single time it let me down, but at least 5 times at my count. the only purpose of this app is to connect driver and client, and they don't do that well.",57,1.0
i requested an uber and the driver decided to cancel the ride. i paid using a card but i haven't got my refund back.,24,1.0
not user friendly. 1) can't find option to get receipts in email 2) booking uber for others is tricky. have to google tutorial to do all this.,27,3.0
"hey remember me, i left a scathing 1* review before. you guys contacted me. i was so upset that i just didnt want to deal with you. guess what? i gave you another chance and what happened. 1pm requested, said 4 minutes away. car took 20 minutes to get to me. had a 1:30 catering event for 1:30pm $1300. app said i will get there after late driver picked me up at 1:37p figure 7 minutes late not too bad. didnt get there until after 2pm. driver didnt know the city. i am going to see if i can sue.",100,1.0
i get sent to the back of buildings so locations are wrong. yesterday i was online for 3 hours but no trips . kept asking me if i want to stay online. usually i get a ride before my riders drop off. it would not let me go offline. i missed alot of money. i had to end up going home waited an hour or so then it was working fine. also said error when i pressed payout. defiantly need to fix locations for apartment buildings and subdivisions.,88,4.0
password option is really bad if you forgot your password uber app is useless to you kindly eliminate this password option,21,1.0
hectic feedback.when i try to book ride they want me to add amount on wallet and i'm not able to adding a fund on because of laggines of application. i try more than 5 time but it was same.,39,1.0
very useful app. price is increased little bit but 4 stars for the user interface of the app and also for the price change. otherwise it would be 5 star app.,31,4.0
"it is high time uber ha s customer service to speak to. i am a frequent uber user but it has gotten harassing now. i took a ride with an extremely rude driver and paid him in cash. when i checked my app, it says that the payment is pending and after the driver left. if i had not paid how did the driver complete the trip and leave? there is no option to contact the customer service, there are limited issues when you raise a ticket. due to the word limit, not able to explain in full",98,2.0
"i booked a city to city trip, headed to the pick up location and waited. then the captain cancelled the trip 3 minutes before arrival. no respect for customers time / plans. no customer service to follow with or complain to. after a month, i had to book a similar trip and uber was my only option. the same incident happened with the same details. i decided to stop dealing with uber avoiding such an extremely unacceptable level of professionalism.",80,1.0
its shocking that a mnc is providing such a pathetic service.horible app.their tag line should be some thing went wrong.,20,1.0
"won't let me verify my account cycles me backthrough everytime. i've tried all options phone, facebook, and google. everytime the robot squares pop up it cycles me back.",28,1.0
the app doesn't work half the time. i have tried to unstall and re stall and still the app doesn't want to open. this app is absolute nightmare. fix the app!,31,1.0
i think it is an great app. but i wondered if you guys are not willing to open uber on namibia. my country needs an stable transport service. thanks,29,4.0
works when there are no issues. the most unaccountable company ever. support tickets are so buried inside the app that it's possible to ask for help or support for simple things such as an outdated address location.,37,1.0
won't show me the uberpool option. please contact me for help,11,1.0
"good. but customer services are pre-formulated. in reality, sometimes there are queries that are outside those formulated in your system, which cannot be solved. there should be some scope for customised queries.",32,4.0
sometimes autodriver is not complete the ride and payment option off on paying others,14,4.0
so i tried to download uber and it worked but when i signed up it said that i need to update uber so i went to playmarket but it said that it doesnt work in my country although it is i saw many people use it plz help update:i was connected to vpn 🤦,54,5.0
uber have worst third class help support. only few options are there. i just hate it. they should give option to live chatting or calling.,25,1.0
how can i book a bike in this app bike option is not showing is there any other app to book a bike,23,5.0
horrible customer service. will not assist you when needed.,9,1.0
"please fix the password reset option. i forgot my password and i've been trying to reset the password several times since morning, i'm even getting the otp to the registered number but it says the account can't be verified.",39,2.0
"my first try to use uber for a change & guess what, the app was not even able to book the pickup for me. everytime i tried, a message popped ""oops! something went wrong"". i wasted my 20 minutes trying to get it done to finally realize ""oops i chose the wrong app for booking the ride. i should rather stick with ola only"". really pissed. 0 stars .",69,1.0
this app is useful in time of need. but the major problem that we customers face is that the drivers cancel the trip without informing. the fair that's left behind gets in account holder's name. this really is not acceptable. it gets frustrating at times. fix this asap.,48,3.0
"he was an awesome driver. great conversation and very friendly, we would definitely drive with him again!",17,5.0
"i will give a rating, when you explain to me, why i have been charged for 2 canceled trips that i didn't ask for. i was home in my bed when the last one happened. what i think is two drivers are taking the same call and one is getting the fare. the other claims a cancel. i would like those charges returned to my account, because i have never canceled a trip. waiting for a response.",77,1.0
a price of 315 was deducted from my paytm wallet without any notification or any reason. i need an explanation,20,2.0
"i dont know what you guys did,but my problem has been sorted,the paytm payment option is working.thank you so much :).",21,5.0
"got ripped off by one of their drivers, uber is chargeing me for a ride that the driver did not honor and canceled. the lack of professionally from the uber drivers and the rigid system of uber make a bad option in my opinion. their servicess are shady at best.",50,1.0
i find the app not very user friendly. for me it doesn't show the option of booking a cab at later time and the option to choose type of cab not available.,32,2.0
i love uber it gets me around the city when i need too but i've usually used it to get to places close to me. although prices have skyrocketed with inflation a 12 minute car ride used to be $8-$12 but now costs $20-$30 city has become so ridiculously expensive. i used to use uber because it was cheaper than other city taxies but they've turned into the same.,69,3.0
"can't access my account, need card info from a card i no longer use/have to access & has no other alternative way to access. haven't used uber for about a year or 2 because they always make it difficult to use their god damn app!",45,1.0
i want to be uber customer,6,5.0
worst experience. suddenly it needs verification when there's urgency.#worstapp also there driver's have no behavior how to response. also not good customer service from uber side 😡😡,27,1.0
update should not be done while planning to use app,10,1.0
"in my previous trip driver has cancel the trip,then why should pay the cancellation charges to uber? i totally disagree with this policy of uber",25,1.0
i don't know how should i thanks for uber service,10,5.0
"i am really hàppy with uber because whenever i want i just go on the uber app and put in where i want go and they àre always there when i request a ride . and they really are very courteous and the drivers are really,really nice . so if you want a ride anywhere i suggest you download the uber app .",63,5.0
"auto not available when ever needed, they cancel",8,1.0
no response to several requests,5,1.0
worse customer service in the world .why because it's not existent. uber is absolutely no help to its customers so sure it's nice when it works but the one time something goes wrong you will 100% wish you had never downloaded the app to begin with. this is a shady ass company that will completely f*** u in the end so i'm telling u this is not a good app dont download dont engage dont use uber they are nonexistent,80,1.0
this app isn't useless/bad but everytime i book a cab.the drive use to cancel it and charge money! i request you to solve my problem!,25,1.0
"bloody hopeless people, rascals, idiots. they just understand money. they can drop you according to there will. n leave u hanging n thn charge you full. bastards",27,1.0
"accidentally added a greater tip than i wanted to. lack of confirmation. small text that says the amount is being added to, i had thought it was re-doing the tip. thanks, uber. should be able to adjust added tip. there's no reason we shouldn't, as it's additional. rides so far have been pleasant, too. a shame many drivers still don't make much.",62,3.0
pls i want all my trip history to be deleted,10,4.0
most of the time not getting any ride around and also everytime after one ride gets book it is just getting cancelled and also if i get ride also i am always requested for extra fare nowadays uber service is getting worse,42,1.0
ride when you need it,5,4.0
"great app, love the service but i can't rate a driver without giving the reason that i just don't want him again. there was nothing wrong, just not a driver i ever want again. so i'm rating the whole app the drivers rating.",43,3.0
worst app ever when ther is a need no cabs no autos will book,14,1.0
having problem on payment options something went wrong please pay cash for this trip,14,2.0
i really hate it how it said i didn't pay the full amount to the driver even though i did. it was not my fault but it was the driver's fault. and now the app is asking me to opt for another payment option rather than cash. it's really annoying. ola is much better than uber.,56,1.0
we use this app frequently and usually never a problem. the issue i just had is we had an amazing ride this morning with shawn in houston to the airport. when i went to rate him the app went blank and i couldn’t get back in in the airport. when i landed i tried to update it and write a review about how great he was and highly recommend his services. i was able to rate him a 5 star rating but was not able to write a review. there needs to be a place to do this. very frustrating since i had to go edit my original rating but i had never oven one. so no telling what was there. would love to be contacted by uber to make sure he gets a great review.,136,4.0
please add long trip through uber in guwahati . it's a urgent need. please respond.,15,1.0
uber has been price gouging for tax season what would usually be a 10 dollar ride is now 49 0r 50 dollars this is ridiculous,25,1.0
when we book real address the cab goes to a virtual location and driver cancels the booking resulting in cancellation fee.what about the customer who had wait spoiling his time.what compensation he gets for the agony and shame he has to undergo.,42,1.0
"im a malaysian guys, love to use this app but unfortunately uber doesn't exist anymore in malaysia. hope in future will uber back in asia.",25,5.0
"it's okay just wish it was a way on our profiles we can put in the music choice we like. i feel like when i get in the cars and they have it on something else like country, jazz, contemporary or something to me it is fine i don't mind, but they change it to something like rap, or something black just because i'm black. and i don't like that stereotype just because i'm black doesn't mean i like rap, or stuff like that because i don't.",87,3.0
"i really like being able to follow our driver on the map. it is surprisingly easy to request a ride. i also appreciate uber planet options. once the ride is over, we can rate the driver and select a tip. the uber app makes it all very easy.",48,5.0
"thanks to the app having issues, i'm supposed to pay a cancellation fee for the 2nd ride that was set 15 mins later. there is no contact number to call, there is only a limited number of help options on the app, terrible customer service - i just got hangup while talking. terrible.",53,1.0
"even after several updates, i am not getting the new user interface",12,5.0
no rides available at basic point every driver is decining the request so why are you opning this app driver dosnt want to go. jaha hume jaana h wahape unhe nhi jaana h toh taxi kyu chalate ho ghar pe apni marao chu jaisa app h,46,1.0
absolutly no good need to bring to north wales,9,1.0
i cannot understand why uber lists telephone numbers that don't accept calls and an email address that doesn't accept emails. the website stinks as far a getting help. all i want to do is to open up an account so that i can sue uber. won't somebody help me?,49,1.0
"worst cab service app ever, you will never find a shuttle on time, the drivers never accept the passangers request because of their convenience, uber is the worst cab company does not have any authorities in their drivers never give any solutions for customer ever if a customer is ready to pay more than the required destination needs divers will never accept their request because they want more money and uber is just waste of time, my suggestion to all go to a taxis stand rather than using this",89,1.0
suddenly my option for carpooling is gone :/,8,1.0
"why do drivers accept the request when they eventually cancel it after having us wait for 15 mins.🙄 also, the waiting time is so long that we are forced to cancel it while rs50 cancellation fee is charged. i've had some bad experiences in uber too. at this point i question myself why i even bother to use this app.",60,1.0
"app doesn't let user point when driver cancels the ride ater accepting, which is infuriating and you have an important meeting. i have to wake up earlier considering the time i waste requesting a ride.",35,2.0
"order a cab, get a cab that starts the counter 30 minutes before picking you up so he's in the 1.6 rate multiplicator, then the driver gets ""lost"" in a closed highway to the airport at 4h00 am. contact customer service, explain your situation, wait 7 days to get a ""rebate"" that is no where near to what the price should have been. uber never admitted the fraud of their driver.",71,1.0
i want to give this app 0 stars. it's just useless,11,1.0
i need a ride from home and back,8,5.0
driver made multiple wrong turns and could not find location. in addition was suppose to come back for a follow up trip 15 min later and no showed. this caused me to be an additional 45 min late to a dinner party,42,2.0
my driver was verbally abusive and used sexual abuse. his name is prabhu and i was returning home with my family at night. the driver even used the sexual signs. such an unsafe and hazard i hade to face because you guys. i would request uber to kindly look into this matter and take immediate action. i have been travelling with uber from a long time. but your unproffessional driver name prabhu needs to be behind the bars.,78,1.0
i cant request because im using cash payment im moving to taxify,12,1.0
"app crashes, confuses drivers and riders. the only way to get support is through help, but latter shows white screen only when it's needed the most. the app is losing riders while en route. as a result, both rider and driver don't know what to do. in my case, i was driven back where we started after bitter arguments with a driver who wanted to drop me in the middle of nowhere.",72,1.0
uber is absolute garbage. it is impossible to contact them if you don't have the app and have an account created. i've never used uber nor will i ever use uber. someone has tried to use my email address to create a driver account. i've tried to contact you but get no answers. i want this dealt with. edit: i don't want to download your stupid app i don't want anything to do with uber.,75,1.0
would not work with paypal,5,1.0
"there are only three modes of payment available. cash, card and paytm. i cannot even find the google pay icon in add a new payment. no response from customer service. long pending issue and no response from the developers. 1 star rating until this is resolved !",47,1.0
maybe screen drivers who speak english. it took 20 minutes to guide my driver to where i was at. all the while he couldn't understand where i was at amd he was actually on the other side of the building. thankfully he drove around and saw us otherwise he would have left and we would have had to order another uber,61,3.0
i need a ride now and there's no cash option despite the claim that one may opt to pay cash.,20,1.0
can you please add an option to block drivers? i use this to get to work and too often now i've had to call in late because a driver has cancelled last minute. edit 29/10/19 taking you down another star because drivers now have the option to pass on customers but we still don't have the option to pass on drivers or block them. and yes i've requested this feature on your website. over a month ago. i'm a good rider and still get passed on because they're short trips. not good enough.,93,2.0
cant use the app because when i try to input my new payment information the 'next' button won't highlight so i can press it,24,1.0
always a quick pickup and awesome drivers for the most part. some need to work on their people skills bc it's weird to not respond when spoken to but whatever.,30,5.0
servise is good but .one of uber account charged 99 ₹ even i paid to every raid .if. i wont paid how the driver will leave me with out collecting money uber need clear this,35,5.0
"maps need improvement. otherwise, all seems good.",7,4.0
"it starts trying to make you sign up. does not let you log in with old account. either new account or social media account. so either a huge bug or a huge f. y., we want to share your info.",40,1.0
sometimes i get same price for 1km and for 5km so it stops me to use this app. and i also don't want to book ride for the same.,29,3.0
"i hate that it's so confusing when it says put the pin where you want to be picked up. i'm where i am when i order the uber so why do i need to mess with a pin? also why do certain uber drivers ""expect"" me to go to where they are even when they made the mistake of stopping blocks away from where i am.😡 i should not need to go to them. yes there are wonderful drivers that i wish there was a option that i could request them again but i know the drivers make their own schedules😢.",101,4.0
"this app is so bad they charged me for a ride i paid with cash. and then i booked an cab today he refused to pick me up. that idiot might have made me miss my train. rude drivers, unapologetic customer care, rude staff from customer care. i would rather pay 10rs more to ola. then get disrespected by these idiots.",61,1.0
no customer care response. least bother about facts. just money oriented . driver not receiving call for 30 mins app will be showing same 15 mins to arrive . if we are trying to cancel they will charge amount. either we cannot book new trip or cancel.,47,1.0
we need this in rwanda.its awesome.,6,5.0
i loved it. but there should be an option to select another ride if driver is not moving an inch from its location. i once suffered alot in that case.,30,5.0
im new to using uber but so far i've enjoyed every experience,12,5.0
i thought this was a good service but every time the cab driver cancels why am i being charged? this is the 6th or 7th time i am being charged because the driver cancelled on me. and i get this message that since i have not done the full payment to the driver i will be charged ₹47.25 on my next drive. can you please explain how is this even right also thanks to your customer service number that i could never reach. horrible app. would never recommend it to anyone. you guys never fail to disappoint me every time i book a cab.,104,1.0
"uber app appeals to me mostly because of the fixed costs, which distinguishes it from other similar apps. however, they have recently begun to add prices for long pick up and per minute costs, which has resulted in a rise in the final prices. i hope you can revert to the old methods, or at the very least disclose a range of expected prices without abruptly raising the price at the end of the trip.",75,2.0
absurd protocols for registering after installing the app. endless secuirty check for registering for an app service that's rather straightforward. counter productive registration process to new business.,27,1.0
good service when i need it ubers always there,9,5.0
"the amount of errors when trying to simply make a payment, or select destination. should have either a google search or more information of selected businesses the consumer has chosen as a drop off",34,4.0
you guys scamed me over charged me for a ride and dont reply back to my mails.i want my money back,21,1.0
"i've never even used the app, and when i really needed it - it wouldn't work (my car was gone and i had to visit my dentist). i've installed the app for the first time in my life, and it asked for my phone number. so i entered my number, but it told me that my account was disabled (i've never even created one). okay, no problem. i use my second phone number, but no results. really disappointed",78,1.0
very manipulative fares as of late. everyone is shown different fares. they increase the fares by 150 when we almost confirm the booking or add more paytm money.,28,3.0
amazing! no problem with app. very easy to use and helpful in need of a fast transport.,17,5.0
"i got some cash missing from my uber wallet, when i asked for help and the good people from uber help told me that the money was applied to an uber eats order and refused to return my money back. they refused to answer to the fact that my bank has already sent me a text message informing me that i have fully paid for the uber eats order and told me that ""as we are unable to change this decision and we have advised of the outcome, it seems that further contact on the same point serves neither your interest or uber's. as such, we will be unable to respond to this contact going forward. we appreciate your understanding."" i didn't use uber since that message and i don't plan to do in the future.",136,1.0
i forgot the password. wrote too many mails.still no one contacted me neither i could log in.this the worst part of uber. whereas in ola i just need to put in my no. and i receive otp and log in. so simple and hassle free.uber made me feel that forgetting password is a serious crime! still unable to login in my uber account! ps: log in issue in uber is totally unexpected. uber team you definitely need to modify your app or else be prepared to loose loyal customers. customer support required,92,1.0
in as much as this app is good. i think we should get more professional drivers. if not u will loss customers,22,5.0
your driver pic the booking and then cancel after too many time. they don't care about customer's time. sometimes they call and ask about destination so why not giving information on the rider about destination as he have to call customer for the information. please edit your app's interface.,49,1.0
"clean car ,very safe driver,felt comfortable, and well respectful young man,need more like him",14,5.0
very bad service at times of utmost need,8,1.0
impossible to find help option in-app or on the website.,10,1.0
terrible the driver said he would cancel the ride but it took all the money away i want my refund,20,1.0
great service. but there should be penalty for drivers for cancelling trip. it is sometims very difficult to get a ride.,21,3.0
so very nice and funny! i needed that today.,9,5.0
"uber has changed alot, i completly understand policies have changed , and as a big companie you have to make ""adjustments"" to them. mercedez over the years lexus and other legit nice brands have done so. that doesnt mean they decreased in quality. i think instead of stepping your game up uber with your new policies you took a wrong turn. i didnt mind you having to wait for cars when it was limited since i knew it was safe. now you added many vehicles and sonce then i have had multiple bad expiriences. i choose quality over quantity anyday. i hope your new policies are more inclined torwards users and not corporate greed much. good luck as for me im removing the app.",124,1.0
"rider should know the payment method otherwise it becomes a hassle for the passenger, coz most riders refuses to receive digital payment through app.",24,4.0
just want i wanted.a safe ride,6,5.0
i will give 0 out of 5. bcas i ordered food and it has bad smell and expired food. still i didn't get any response from uber. don't order in uber eats. better go for other options.,37,1.0
"it's flabbergasting that you can't pick the destination by selecting it on the map. what's the use of displaying a map if i anyway have to type in the address manually? the app does not allow free text feedback! they only accept their own canned responses. they say to use 'contacts', but that's a lie as there is *no way* to contact them other than with their prepared questions. uber must be the company with the worst customer service around!",80,1.0
"wasted $25 on a gift card to cover a balance i owed but was forced to walk the 5 miles home bc the app wouldn't accept the gift card and no one on the ""help"" section would respond. wasted money that could have gone on more important things. was a complete waste of money.",54,1.0
unable to add tips and ratings for drivers easily!,9,2.0
"so terrible! i had paid cash to the driver but he didn't confirmed my payment after i left the car, now the app system forced me to pay again! contacted the customer service but no responsed! pls improve to protect the consumer from scam!",44,1.0
tried tk book ride. i would like to be able to talk with someone to verify that i have a ride.,21,1.0
"some time uper check the riders requirements, because everyone ask for extra amaunt.",13,3.0
"reliable and makes me feel safe with the share trip getting in touch with emergency if required while on the trip options. even though rides have been very expensive now, buy i guess it can be traced to the hike in everything including gas.",44,5.0
driver asked me to cancel the ride and book out of the company uber.then during ride.he stopped uber navigation.and took me in unknown place around 27 km far away from the destination and then he started using google map but he didn't follow google map as well properly.i had to open the location in google map and then after 2 hours.which i would have covered in half an hour.i reached at my destination.i was scared like hell during the ride.amount was initially 133 rs but he earned 396 rs,89,1.0
how do i delete this app? i've never would have an occasion to use the service.,16,1.0
i wish i could give less than 1 star. driver option to cancel ride is torturing passengers! at times we have to book 5 rides to avail just 1,29,1.0
"worst fare system. you should use then, when no ola.",10,2.0
so much for time estimates. the app shows a drop off time but once i committed to the ride the driver i got didn't even pick me up until well after and i still would have charged a fee for finding that out.,43,1.0
"it would be useful if you could name credit cards. e.g. corporate and personal. otherwise, good app.",17,4.0
worst experience forever i've faced today. before confirming the ride they showed me bdt280.18 but after completing my journey they requested me to pay bdt402.76! and they force me to pay that extra money. there have no option to complain for this app regulation. they've just broken down my trust.,50,1.0
"the anount of drivers that cancel a trip due to it being a visa payment method is insane, if it's causing an issue for drivers why make it a payment option in the first place?",35,1.0
"needed to use it for the airport. couldn't find me an uber (i tried for so long) despite me being in downtown vancouver, with several ubers nearby. gave up and just called a taxi which arrived in a few minutes, now i'm late to the airport but at least i found a replacement for uber considering it costs the same (might actually be cheaper) but is way more efficient also everytime i use uber to go anywhere i have problems, either drivers cancelling, being late, or whatever",87,1.0
"changed my review from 4⭐ to 5⭐ because all in all in time uber proved to be a reliable app that enables me to get in touch with reliable, experienced, friendly and polite drivers. forgot my backpack in the car and got it back very fast, never late when i needed, never got problems reaching a destination and forgot about the cash-exchange and distance problems that arise with traditional local taxi drivers.",72,5.0
"service is good, but maps is bad. many times instead of entered address in gurgaon, it defaults to one place in that sector. this causes issues to both passenger and drivers. i always have to manually. set drop pin.",39,3.0
not receiving invoices for all the trips. there is no option for reqesting the invoices for past trips in the app. tried the uber site 'rider.uber' for the same however didn't receive a copy in my email.,37,5.0
unprofessional drivers very rude to customers uber don't train their drivers now they have started cancelling the ride by themselves so now we have to take drivers permission if we want to go somewhere not a good company uber.,39,1.0
"the app does not show the amount to be paid when the journey is completed on my phone as well as the driver's phone. the driver says to pay in cash. on my app it says mode of payment cash. an hour after paying the driver in cash , the app says the money is deducted from my uber credit balance. on complaining to uber their response is do not pay the driver in cash. why should i pay double the amount for a trip. so next time ; after completing the trip , if the driver says he has not received the money through the app , and please pay in cash , i must run away ? very poor app because after completing it does not show amount to be paid . it shows the amount to be paid after an hour. we can't sit and wait for an hour in the cab . support system is also not good since when i asked for a refund they refused. when i asked what is the solution is next time the app does not show amount to be paid to the driver they just copy pasted the same response repeatedly. then they must have a 24/7 customer service number to resolve such an issue where the final amount to be paid is not displayed to either the driver or the passenger a total mess and unpleasant experience",238,1.0
"v v v poor service after 6 pm no anto is available but the autos are nearby, please request for improving the service regarding auto service",26,1.0
worst app. always charge extra money. their drivers dont have change so you have to pay them extra cash. the rider has to pay the cancellation fee if driver cancels the trip. they charge you as per their need. and no help is done by them if you ask support from them.,52,1.0
good app need to improve navigation,6,5.0
"trying to reregister with uber on my new phone and tried several times to access app and after each attempt of 20 min wait for the display to complete the ""download was pending"". we gave up. we hope you can give us some help!",44,1.0
please improve your service why the heck does it take 30 mins to contact servers and get a pickup and the guy finally cancels out the ride. in one whole month of having uber i have nly got one pickup i almost check uber auto everyday it takes an hour and finally i'll have to go by road like seriously if the autos are not ready to come anywhere please take that option out don't make us to wait and y does it take 10 mins again to contact servers seriously such a slow process i hve deleted this,99,1.0
the price is very high. should avoid to use less as possible. ola is quite better in terms of price,20,3.0
some drivers are great but bloody hell other drivers cancelling on people for a more expensive trip should not be a thing.do better,23,2.0
need to improve.good not best,5,5.0
i can't load my credit card details as 'add payment' goes nowhere. frustrating as i'm having to use other providers. i've uninstalled and downloaded the app several times.,28,2.0
something wrong with the app. it won't let you add stops!,11,1.0
"price issues need to be fixed. the app shows you a different rate and the driver's app shows an increased amount. and it's not only once or twice, it is like this all the time.",35,1.0
(pankaj jyot as25bc4900) the driver was designated for pick up in uberpool failed to notify me of his current location and his expected time of arrival not only did he talk rudely but also used slangs and said he wouldnt cancel the ride after making me wait for 10-15minutes worst experience this time as a frequent user of this app i wish to see some strict action taken against him.,70,1.0
frequently drivers are cancelling rides from mumbai airport to kharghar. this way customer has to wait for a driver who wants to go to the place. i have waited more than half an hour at airport for my rides. pathetic service by uber.,43,2.0
"have to add a charge calculation for realtime. edit - the taxi charge is fixed , although we travel from another route. for ubertuk, it is giving the path with highways. tuks are not allowed to enter highways.",38,3.0
i installed uber last night and now i'm requesting a ride and can't get through.,15,1.0
iska shareing system first class,5,5.0
"after studying for my multivariable calculus exam at an apartment near my college campus until 2 am, i called an uber to go back to my dorm room. uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. this compelled me to contact the driver, who was extraordinarily rude. this uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. she then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. because of the unfriendly system of the uber app, i was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. but i want to report this driver for being unprofessional and uber does not give the opportunity to do that, the app does not support the customers or even try to. use lift whenever you can.",218,5.0
"uber would not pick up a 17yr old and 2 18yr old. when a parent is disabled and in the hospital no child should be denied a ride to school. the terms state there can be a 18yr old accompanying an underage person. if this is the rules, why deny service? uber driver didn't even show up to the location to even know what was happening. just sad! dont use!",70,1.0
it includes the features that the user needs.,8,5.0
"uber egypt : 1/5 a driver named hisham works on a gold nissan sunny , doesnt answer the phone and is parking 2 blocks away from the requested destination . worst uber driver ever worst experience !",37,2.0
"great app, just wish you could select the gender of the driver, i am a female and would prefer to have the option of requesting a female driver. i would feel safer then, instead i have to order, then cancel every male, and men seem to be the majority of the drivers.",52,5.0
worst ever service not at all reliable. at the time of emergency dont even think of uber just go for other alternatives today morning i booked a car even after talking with driver and making sure he is arriving the ride was cancelled after some time another driver was assigned he also assured he is arriving but after some time that too was cancelled without any information and i was just like sitting in the hope of driver then again third time car us assigned who was far away me. waste of time,93,1.0
gets where i need to be,6,5.0
it doesn't want to install in my mobile phone,9,1.0
"excellent meet up location at the denver airport! made it simple to connect with driver. i've had 2 different uber rides today clean cars, friendly drivers and knew where they were going! always love uber! thanks!",36,5.0
the driver keep my rating drop because they don't like when we used credit card. this is a ridiculous rating system. there's no point give them good star either,29,3.0
best but recruit new driver with out any verification even they don't know about lahore places like bise lhr,19,5.0
this is the 2nd time i've scheduled a ride and it has always been a very bad experience. the ride never comes and there is no notification about it. ended up missing an important meeting. will never go for this option again.,42,1.0
very helpful while you are traveling around or heading for a destination and need to reach in time.,18,5.0
cannot download the app. it says download pending. why ? i need it now,14,1.0
no exact help line no available. i booked uber on scheduled time. that time fare was inbetween 300/-. from kudghat to shalimar station. but after drop my location i paid 498/-. surge amount 265/- and normal fare was 223 and others. its very unexpected condition. if i count per km means more than 40 rs they charged. in kolkata uber service is like a cheating company. . help line no also not working. i think uber should refund the excess amount.,81,1.0
i think this is one of the pathetic app. sharing personal experience. i have booked cab in the morning and i was in quite hurry. i got a call from the driver and he asked where would you go. once i shared with him he transferred the ride to other driver and same thing repeated 4 times. then finally i switched to ola. who gave the driver this authority to transfer the ride. disgusting,74,1.0
"it's a good app but it would be great if it gave you an option of why your cancelling. i've just had a driver that had parked up, wouldn't answer or reply to messages to had to cancel. unfortunately i couldn't give him feedback due to there being no option. apart from that it's a really good app, its easy to use, reliable. it's so much easier then hoping someone will answer the phone etc. i love not having to deal with cash as well!",85,4.0
always.on time.and gets me where i need to go in a timely fashion. would recommend to anyone.,17,5.0
"they are pure money sucking evil company, always charge more than it required and they use surg as a weapon to do it. i also purchased a ride pass and have a promotion discount still the fare is surged and discount is not applied, and the customer support is always not reachable.",52,1.0
i enjoyed my ride with justin! he is very helpful came in time and asked if i need help carrying my bag. really appreciated 👍,25,5.0
"honestly this company is stealing money from people. prices fluctuate like never before. i'll go to book a ride and realize i have the wrong card picked, then go to change it and the price changes drastically. not to mention they're asking people twice if they'd like to tip. on more than one occasion it's tricked me into tipping more than i wanted by doing so. that being said, if another service were to be available i wouldn't hesitate to use it.",82,3.0
"drivers in colombo (sri lanka) often ask to change our trip order to cash payment after they've accepted the hire. application doesn't allow payment changes after hire is made. drivers insist i cancel the hire; so i get charged for cancelling hire. though the charge is low, it adds up quickly over time. because of this i rarely use the app.",61,2.0
"the wait time! has gotten a little better, but now even though i pay a monthly fee to get rides, now uber is being extra greedy and scammy, you have to now pay an extra $5 if you want a ride faster. so if you don't pay they will purposely make you wait like an extra 30mins.",57,2.0
"i had to rate this trip because it was ""quality customer service"" the driver was professional, kind and friendly. additionally, we totally enjoyed the "" beautiful tesla"", which was a real treat for us",34,5.0
"wish i could order 2 or more cars from the same account in the same time. in rest i am very happy, very good app.",25,5.0
most likely second-best to lift 0 chose the 50 minute wait time that i actually had 15 minutesq to get things together and they are there in 3 which is nice if i was in a hurry but i needed to wait 15 minutes i needed at least 5-10 minutes to get my stuff together and ready so that's why they get 3 stars,64,3.0
i have created an account and added 300 uber cash and next my account got deleted and my 300 uber cash also gone please refund ut,26,1.0
the cancel ride option is gone.sometimes its the driver who refuses to go places and then we cancel and book another ride but we are charged for it and thats crazy.please do something about it,35,3.0
"overall service is very good. but there is one problem. i leave in delhi which is near by noida, when i book cab it connect to drivers in noida and due to mcd toll tax they do not come to pickup and do not cancel it. when we call then they ask to cancel. if we denied then sometime they cancel and some time they don't cancel and don't come as a result we've to cancel it which add some charges though after selecting appropriate reason uber reverse it which is good. please work on this issue.",97,4.0
"i used to use uber all the time when i was stationed at fort bragg before i got my car last year and the main big headache was the fact that i would get a driver that was off the installation that did not have military installation access. in other words i would end up waiting until the driver got all the way to the gate to get a call saying that they can not get to me. i used uber again today and the same situation occurred. it is a shame that with all the updates uber has went through that the developers still have not found a way to fix this. the developers of uber seriously need to fix the app to where it alerts the drivers that the customer is on a military installation, and that if the driver does not have installation access to not take the ride. it is very frustrating for military to have to wait until the driver gets to the gate to find out that the driver can not get on the installation to pick the customer up. it would also behove them to make sure that a good majority of their drivers coordinate with the military installations in the area they are driving in to try to get access to them as this will gain uber more business.",227,3.0
all the drivers are courteous. so far nice clean vehicles and never a long wait. the app is very accurate and i would recommend uber to anyone. i almost don't miss having a car. it's incredible ☺️,37,5.0
"adding any credit card as a payment method is next to impossible. to top it, if any help is required to sort this issue, it is very difficult to get the relevant help and speak to a non-machine entity (human help).",41,1.0
"vry good,,,,but i need a discount from ur side,,offer also,,",10,5.0
"driver refused to wear mask. coughing everywhere. uber refused to do anything or refund my trip. agent sent several copy paste apology messages and didn't actually converse with me about it, and closed the chat without answering my questions. very disappointing. uber encouraged me to cancel the trip next time, but i would have had to pay for the canceled trip too.",62,1.0
plzz sure that a particular driver have to take the same rate & accept the request of a customer. it cancelled a many rides after coming to near my home. plzz check this problems,34,3.0
uts tally sad that some people need to get ti work and theirs luke 9 ubers near me and not accepting any of it. even though the trips are from $15 to $28 it if my pocket to pay them drivers.,41,1.0
charges from credit card when trying to book. no driver accepted ride request. worst taxi booking app,17,1.0
"the upi payment option is a fraud. payment will be a success on payment gateway end but uber will not update it ever and you must have to pay again if you have to book a ride. the worst part is your amount is totally lost because pg says it's a success but uber says it's a failure. i lost money 3 times and stopped using upi now. it's nothing but a fraud. worst experience in cab booking ever. this thing apart, uber is better than ola in all other perspective.",91,3.0
"with the new update, pick up locations, now required, are not accurate as it pins in the nearest road. thus, when its raining, this system will require you to go to that road instead of the shelter you're currently at. please fix this",43,5.0
they don't have a current email address so when i send an mail they say it was incorrect so why they asking you for your email if they dont have a good one plus that is to expensive my first and last time no more uber👎👎👎👎 very bad experience using this service no more uber.,55,1.0
"sometimes massive waits, even in popular cities. but i guess it's more convenient than walking.and have been scammed a few times. but not in the last year (hacked account using my uber across the world. should be an option to set what country you are in and decline all other countries unless otherwise stated)",54,3.0
very quick response and we reached destination in time. payment options also customised. our driver was very nice person ☺️,20,5.0
convenient way of booking a cab. no issues faced with the app so far but many drivers these days are reluctant to some far away destinstions. hope no driver refuses a customer based on traffic and distance as we are already paying surge.,43,4.0
"uber is a big fraud maker. after completion of ride driver asked me cash i paid to the driver but it was a non cash payment. now in app, it was showing outstanding amount even though i paid cash for my ride. this is the second time i was writing this complaint, but there was no response from the uber team. i request even individual, please do not link your bank details with the uber",75,1.0
"please remove sms service from this app. when we book ride your drivers started chating. hi ! call me , where you wanted to go? even i we add dropoff location they always asked. and they will not reach to destination untill or unless we will not call them back 😡",51,3.0
"not good it,s upi option is not available",8,3.0
constantly stealing my money with driver cxl with no no real way to get to them. they have left my stranded in the rain with all my groceries and almost got me fired. if it wasnt that i have to by uber cards i would be willing to try something else. still wait on 2 refunds. i have no money@,60,1.0
i ordered a pick up and the driver would not turn the a/c up and being in the back you don't feel the air. i was suffocating. another driver was great asked me if the air was good.,38,3.0
veri high demand to money that's app and waiting time so long please do not download this app unuse ful slowly using this app the value of money increases while we should have got discount,35,1.0
adding gift card no opption,5,3.0
most times excellent. not when i need a ride before 7am though. almost always impossible to find a car early mornings. but like most of the drivers with the ecxecption of the ones that play political talk radio at full volume. not a great way to start or end a day. also hate smell of cigarrette smoke! no lysol covers that up! yuck! i have been lucky for the most part! thank you!,73,5.0
"uber is downright deceitful, 3 times this month i've been swindled by uber. false promotion, only got a handful of days out of a supposed 1 mo the free trial of uber 1, and a ride i ordered shot up 8 dollars right as i paid. support is of no help, and hides behind ""we need to pass this to a specialist team"" said specialist team responds via email 24-48 hours later with some bs auto response. would rate zero stars if i could",84,1.0
"you should give incentive to riders and drivers while you taking too much platform charges from them, thats why they asking for extra money, apply it",26,2.0
"many of the drivers do not understand how the app works. usually they just cancel the trips, but you get charged. the customer service is terrible. there's no phone number, you can only click some options in an automatic chat. use lyft if possible.",44,2.0
"sometimes uber driver trick the passenger, they dont want to send to requested destination bcs of lazy to u-turn etc, so they want to send to easier destination, but they add on the charges. feel so annoying but sometimes some uber driver are very good to so yahh im ok with uber",52,3.0
unable missing time 50 ruppes balance cutted why?,8,4.0
no complaints at all . excellent service . would love to have him for my future driver . thank you very much for the protessional service .,27,5.0
it gets me where i need to go when i can't drive,12,4.0
"aweful company, uber is the worst. every single time i've tried (10+) i've had a problem. i deleted the app, and then re-downloaded it because i didn't know the address to the grocery store and i had a cart and a basket full of groceries and just wanted to get home. the uber said they pulled up a 3-minute walk away, not walking in -40 with a cart full of groceries, didn't answer calls or messages, he ended up canceling and i still had to pay. this is happened numerous times.",91,1.0
each tym when i request for ride driver keeps cancelling it.after making us wait so long.is there any alternatv app?,20,1.0
i never had interest in uber but when i needed help uber was not there for me . both times no drivers in the area and that's not their fault it was more convenient taking a taxi. i'm sure uber is great in the cities just not anywhere else 🙄,50,1.0
the price is a lie and the company steals from you. they charge you what is said then charge you more again later on. watched now multiple times i get a 2nd charge hours later stealing extra money than the price posted. this company needs to be sued and shut down,51,1.0
"it is not taking my details for sign up each time i add my details it says network issue i tried with data, wife and different location it is not working for me.",33,1.0
can you please give or provide a customer service number i need help i googled all the customer service number which are written 24×7 and everytime i call them its switched off and can you please put an emergency customer service call button on the app i dont see it in mine,52,1.0
very bad. this is not fair. i booked an uber and the driver bluffed me. before picking me up he already started trip. i am new to uber that's why i could not get that. estimate was 240 something but that cost me 495. what's this.😣,46,1.0
uber doesn't even work. for emergencies it sucks. either the driver doesn't pick the ride or he just attends the call n end of the day he just cancels the ride without our knowledge. ppl shouldn't install uber or even try to book them. uber just sucksssssssssss. very very disappointed with the service. if i had the option to put 0 star i've would have given.,66,1.0
worst app it's showing some charges after destination charges will high so i hope this is wrong app to customer.,20,1.0
"payment by google pay not available. i don't know if it is just for me or for others as well, but in the payment options, google pay is not listed as an option. well, unless uber fixes the issue, ola it is.!",42,1.0
new update is not responsive and definitely not reliable,9,3.0
great app to not get cabs when required.,8,5.0
i always get picked at my location and taken where i need to go safely,15,5.0
if a driver cancels a trip why are you charging me? request an answer from the uber team or i will file a complaint with the consumer forum.,28,1.0
such a bad experience in this app the driver didn't even pick up my request i just wait for 20 min and tried in 3 mobile and then also they didn't pick up request and they increase the on sky it was 334 and suddenly it became 840 never use this app,52,1.0
"the most expensive way to travel per mile, but very convenient. wish the map didn't lag behind when showing the driver approaching for pickup",24,4.0
"the driver could not determine that i had asked for the ride at the portland maine airport. once he found me, after 30 minutes, he said there was a problem with my phone connection. i could understand very little of what he said. he did not know where the hotel was, i had to give him the address. it would seem to me that an uber driver in portland maine would know where the major hotels were. i was very disappointed with this experience.",84,2.0
"overall, a decent app. problem is getting a hold of a live person when a problem arises. it is beyond frustrating. we've become a society less and less connected. truly connected. i am finally going to see if the competitor is any better. hopefully they do provide a phone number where you can speak with a live person.",58,1.0
i've loved every driver but uber shouldn't be taking a 50% cut from their drivers. this means it's allot harder for uber drivers to make a living! fyi it used to be 25% now i've beeb informed it can be 50%.,41,3.0
"i have moved from australia to new zealand and as a result of this, my account stopped working (somehow the uber app couldn't handle the change of the mobile phone number and the credit card at the same time and support was so unhelpful that i just gave up and haven't used uber ever since). 4 years later i tried to do it again and still couldn't get past bank verification step - unbelievable app design.",76,1.0
"i use uber when i don't have enough time left to take transit before important events that i need to get to. i've used uber x 3 times, other times my friend jenn did. it works well and is a great way to get emergency transportation!",46,5.0
app has no system wherein a customer can speak to call centre support staff.kindly incorporate this feature.it is very important for customer satisfaction. .,24,4.0
how to pin location in new update,7,3.0
"the most painful outsourced customer support i have ever been forced to deal with. they requested a screenshot of my settings app five times, and would not accept my driver's license as proof of identity because i no longer have my old phone number. switching to lyft.",47,1.0
network error when i try to make an reservation.need to reinstall .and after first ride.again network error,17,1.0
don't know what to rate it yet. although my first time needing a ride there wasn't one available and i have pending charge on my card for every time i requested one. almost $700! please tell me these will go away. why they are even pending when there wasn't a ride available is beyond me. not your ideal first time use of a service,64,3.0
sometimes when i request i get charged less but most of the time i pay more than what was wrote when i requested,23,3.0
"sometimes it happened that we r waiting for d uber and d driver cnt reach that location, whatever the reason was, it's a waste of time and money, i want to say why we paid the bill which ur drivers fault",41,1.0
my only issue is the map itself. too many bugs. gave me that i need the driver needs a min. to get to my location. waited for >15 min! and its not the first time! other than that the map doesnt update when the driver change his location or move. and it charged me way more than expected. so disappointed. probably wont use the app again,66,1.0
it's become so frustrating it won't add a payment method.i don't understand it's really pissing me off,17,4.0
i'm uninstalling. the rating system is a form of extortion for immediate tips even though you have the option of tipping later through the app. this company and their policies suck.,31,1.0
they will cheat you out of any discount or promo code options they have if given the chance there have now been time's where they charged me twice and they did nothing,32,1.0
"on time, very clean vehicle courteous very smart you need to keep her she's great",15,5.0
"we booked an uber to send a parcel. and he came to collect it. but he hasn't dispatch the parcel. he's telling he can't dispatch the parcel since the address was wrong . but we have given the correct location showed in uber.he's telling he accepted the parcel even as he cant dispatch it. if he knew that he cant dispatch it, he shouldnt accept the request.if not we could have tried another person. if he needs assistance to the deliver address he should call either me or the receiver. disapointed",91,1.0
uber is awesome always get a ride when you need it.,11,5.0
"the auto driver wasn't ready to start with the shown rate on app ride , at the end he asked for extra money also. please deal with it we choose uber because we don't want that argument with driver but at the end it's same then whats point of uber",50,3.0
"the app claimed i had no connection while riding and the on my end it never changed from my location at home. it said the driver would be there in 0 mins and continued to increase my estimated drop off time. i even turned my wifi off and still nothing. i started sharing my trip before i got in the car, while riding the people i was sharing with said they didn’t have anything shared, when trying during the ride it didn’t allow me to share saying action failed, failed to create contact. for a good ~5 mins i felt panicked and anxious about the whole situation, the only relief i got was knowing through my iphone i was sharing my location with my family, but other than that, this was a terrible situation to be in.",137,1.0
i need a cab in morning but app isn't working urgent,11,5.0
"über drivers and coverage has become more broad, making it more reliable and effective to order a taxi even on short notice and busy days. still a bit of hit and miss and can be at certain times tricky to catch a ride. so far tho it has provided good service and some cracking drivers! when it was needed.",59,4.0
i am still surprised how this app is still at 4.3 stars.i have seen last 100 people with 1 star and wishing to either rate them 0 or even minus star. the app after update is even more pathetic always stuck. the ride never ends and there is no time limit for driver to reach. once a driver denied to pick up and asked me to cancel the ride but why would i pay and cancel bcoz he denied and then for 5hours the ride was not cancelled neither he nor me canceld and it went on like that. pathetic service,101,1.0
says i already have an account with my number and i don't won't let me make an account because of it if i could it would get 0 stars extremely displeased!,31,1.0
"i'm not able to book cab from my vivo v7, after selecting destination and selecting payment mode asking to select cash mode even chose that but there after it is showing no options n my previous phone it was working good. kindly help me with this and solve this problem asap. i'm updated with the latest version but still the problem persist.",62,3.0
very proud to use uber and i hope to continue with your good service,14,5.0
it's good but need to be more better service,9,4.0
looted. ek courier parcel chori ho gya. i want uber customer care number.,13,1.0
"i uninstalled and reinstalled the app, i cant use it anymore i cant add the destination where i want to reach. i would like to send a print screen of my problem and i cant either.",36,1.0
"after waiting for abit, my uber driver pulls up slowly, looks me and my brother up and down, accelerates past us and into a 1 way then cancels our trips. fter which uber only gave me r25 credit from a r51 trip paid using card. note that my brother and i are coloured men and our driver was a black man so i'm not sure if this is a race issue or not, i just feel like that driver (i have your name and plate number on record) should be penalized, and i want a full refund in cash and not uber credit.",103,1.0
very disappointed that uber charged £5.99 to my uk bank account for installing the app when i was in pakistan last week and using a pakistani sim!. how did you get my bank details in the uk? if there's a breach of security i need to report it to the authorities! also i want all my personal data deleted from your records and third parties!,65,2.0
i have uber one yet my prices are higher than my friend who is sitting next to me and has inputted the exact same address. i was supposed to be 5% off but it's bs cause they raised my prices then gave me 5% off making me still pay more than everyone else. i'm done with it and won't buy their uber one membership ever again. it's basically theft,69,1.0
too much changes in the display/interface almost as if its meant take advantage of the elderly & adolescents as well too much change in price as in fluxation & persistent ads & sign ups that are irrelevant & get in the way when you're simply just trying to request a driver. the app was very simple & convenient when i 1st started utilizing it however within the past few years it's really going down in quality. my 1st & only 3 experiences with the food delivery aslo was sad poor communication opt,92,1.0
lagging my phone everytime i want to use it. also it drains the battery,14,3.0
i guess if i were to use the app more often it would become second nature. but just using it occasionally it's a pain remembering and figuring out how it works if you're in a hurry,36,5.0
i can never find good bus routes the app needs to have more bus routes with more times it would help considering the daily schedule is full booked. the busses all never arrive on time,35,1.0
worst experience ever with uber packages.on 7th april 21 i booked uber packages to deliver food for patient in chapel road from mehdipatnam.after half an hour this uber executive have not delivered the package.when we called him n asked abt it.he said he gave to a person in hospital but it should be delivered to apartments we asked him to get back the package but he refused n didn't even give a response after that.so we need him to get fired because he stole our food which was made for patient,91,1.0
the worst service i booked a cab and i went down he cacelled my trip to trip and i missed the flight that day additional to that instead he had cancelled my trip and i got a penality of 50 rupess,41,1.0
the app should allow you to see (whom) your driver has rated you and why. i'm always polite in every way and i have dishonest drivers rate me poorly for no reason. i'm trying to maintain a high respectable rating and i can't do that if i get drivers who are a bit odd,54,3.0
"tried to use my account for first time in a while. same account, same phone number, wouldnt recognise my phone number or let me update it. useless.",27,1.0
"once ride was over it would immediately create a new ride costing me over $6 per error. after 5 mistakes and zero response from uber, had bank reverse charges, uninstalled uber and installed lyft.",34,1.0
looks like off late uber is training drivers and algorithms to create problems to it's users. fare is being manipulated after closing of the trip. you book a uber premier and there is no space for luggage as the boot is space is occupied by cng cylinder. uber premier drivers cancel trips after coming for pickup saying i want extra to carry luggage. and at the end uber refunds in the name of uber credits which are just numbers which can be manipulated digitally.,84,2.0
spent hours trying to add a card. i even went online and still to to no avail was notable to do it. please fix this.,25,2.0
a real life/time saver when you need a taxi on the go.,12,5.0
appl wouldn't allow me to add my cc for over an hour on ph and computer. i was delayed.,19,4.0
"very bad experience with this ride.whenever a cab is booked. so it is always taken by long route. today's case is when i was going to the location, i knew the way, so the driver went with such a twist while i had to go straight, when i told the driver, he said this is the way on the location map. it all felt fake.",65,1.0
your app doesn't let me log off . i don't want to be logged on all of the time please fix tis a pain.,24,4.0
i had done a cab from mumbai airport to my home. due to technical issues i was not able to book the cab. i visited uber desk at the airport and they booked the cab from my mobile and told me it's a cash trip. i paid the driver in cash. however afterwards when i checked my uber account and it showed that my payment is pending. i have sent many waiver request to uber but there is no response. i have stopped using the account since then and moved on to the competitor for my daily cab needs,99,1.0
bike rides suspended uber should look into mater and start bike rides in nagpur it was very convenient and affordable for customers. auto and taxi rides are to costly for one person to travel,34,2.0
hopeless in noida don't know about other cities,8,1.0
pathetic customer care. charged me excess and have beeb following up with them since last 8 days and now they say that i need to pay up. they are not realising that there systems have got bugs and they are blaming the customer.,43,1.0
haven't used this in a while haven't needed to upon trying to log back into my account y'all keep pulling up old car information that does not exist for me anymore and you will not let me change it or put it in a different card number and if i cannot do that you won't let me log into my account much less i cannot even order a f****** ride.,70,1.0
"cash was the option selected by default, normally we book and pay by gpay, trip cost shown was 495 from the start to end and after paying the 495 via gpay, a few minutes later it shows that the trip fair was 398 and after multiple customer care chats they repaid to my wallet. what should i do with the wallet money if i don't have to travel. such a worst app and worst customer support. always refund the money to bank. idiots.",83,1.0
"no one address grievance, you have rule either my way or highway",12,3.0
"app is not allowing me to add my new credit card after old one was about to expire. this is the second time i have had the same issue. have tried logging out and back in, uninstalling and reinstalling. nothing works . there's no option to report this issue in the app. very frustrating.",54,1.0
"i always get to where i need to go but i only ever seem to get a competent driver about 1 out of 5 times i get a ride. it's insane to me the amount of people i've had take me to the wrong place or go the wrong way, making me late for work. this service used to be worthwhile but nowadays a cab is just about the same price and atmosphere as far as i can tell. but hey, at least the cars are nice.",87,2.0
"worst app for urgent needs,there is so much of auto's near me but no one of then haven't accept the ride 😔😔😔",22,1.0
"after signing out,unable to sign-in again as it requires otp but i did not get any otp on registered number even after trying a lot of times.",27,3.0
driver rejected the request and they such a cheap hollegan,10,1.0
for the most part i've use uber for a while now but as it's gotten popular the prices are just ridiculous. for a 15 min ride into the city was 35. i decided to get 10% off your next ride with my points. i went to put in the address again and the same ride is now $50 but with 10% off so 45. 😐they change the prices to be the most expensive at the most inconvenient times. i've seen uber prices for 80-90 for a 20 minute ride. they know it's messaged up because there are times where i leave the and go to the lyft app and then back to uber the price drops a few $$. i hate that the company is at a point where these reviews won't even make a difference. it's not fair what they do and they don't even pay their drivers a fair price. back to taking taxi's.,156,1.0
"this is bangladesh, driver should call after accepting, on the way, and upon reaching. wait time should be long, driver should understand this. this is bangladesh, not europe, we are busy, not rich.",33,1.0
dont want thisnon my phone why cant i uninstall,9,1.0
"this app is great and all, but you need to fix your cash option because it doesn't show up as a paying method :(",24,2.0
got a new phone and now their automated system blocked my account. shifting to ola.,15,1.0
horrible waiting times these days. driver cancelling trip after 30 mins. no feedback option available on app. in city like pune u r not getting a cab for 15 mins and then waiting time time 20 mins and after that driver cancels.frustrating,42,1.0
"back again to say straight out, uber customer service response lies. i was informed by email that i would be not be charged a cancellation fee for being canceled by the driver. well, over a week after the incident i was charged afterall. i have contacted my bank and they are filing a claim against this charge. i deleted the card info and the uber app to hopefully prevent a hack.",71,1.0
"everything is good.it was mentioned that every 6th ride is free, if i register my mastercard.but i didnt get any free ride.the bar was there till 5 and then nothing was mentioned abt the free ride. would be better if you try to solve this issue",46,1.0
this is my business account but i didn't get gst input benifits i want to include my gst number how it's possible. serious action required.uber customer support is roast.bakwaas .,30,1.0
sometimes uber asking to add funds. it is irritating because where i am living i don't find good signal. so google pay not working everytime in order to add fund in it.,32,2.0
"waited 15 minutes in pouring rain at pick up point for my driver, who was circling around the pick up point for no apparent reason. driver then abruptly cancelled my trip and uber then charged me(!) a cancellation fee. no way to contact customer support to dispute fee (customer support doesnt have a phone number or an email address). very unsatisfied and if i could give 0 stars i would.",70,1.0
fantastic app when i want to go a trip i can book a car easily i like it,18,5.0
frist to the world that is the new way of our world.,12,3.0
no way to add tips after you have rated the driver if you don't do it right then.,18,4.0
"dynamic pricing in uber is insane. it should not be termed as ""surge"" it should be called unashamed swindling. just not logical to have a surge of 5x. what a pity they are trying to compete with ola.",38,1.0
"wanted to give 0.people will not at all accept the rides, don't know why they are doing the jobs.",19,1.0
unresolve problem when amex card expires. cannot update or add new amex card if an existing amex card in my account expire. it erroneously require a cvv(3 digits) instead of cid(4 digits). this should have fixed long time ago.,39,1.0
liked the app but there is an issue with payments via indian cards. the app only presents an opportunity to pay for the previous ride when you book the next ride. previously there was an option to pay immediately after the ride ended. that was much better because now instead the booking flow gets interrupted on every occasion to pay the previous due.,63,4.0
"this time rider was a good & best co-operative driver and my feedback is best for him . but today the same time my daughter booked another cab from her mobile for going to new delhi railway station but uber driver initially accepted but within a few minutes , he cancelled ride . within 2 minutes again booked another cab but till the time he didn't reported to my daughter , can i get the suitable reply ? once he accepted the ride then why he has not reported and why cancelled ?",93,5.0
no knowledge about road . driver always look traffic signals and stop if not red signal before crossing. driver dont think about passanger needs.,24,1.0
i've never used uber eats and i just found out my card has been being charged for meals for over a month! like i said i've never used uber eats or any other type of uber service so i'm throughly beyond confused and i want this resolved! i don't have an account and shouldn't have to make one to speak directly to a representative but clearly thats something you people haven't kept in mind! i need a response today! with the time i've spent trying to talk with so,89,1.0
it's nice but some drivers have to keep calm and steady and not drive fast unless the customer is in a rush but other that that they should speed or rush unless the customer asks them to,37,3.0
its a really good app but sometimes uber drivers are disrespectful and tell me do you want to pay outside of uber.maybe this is only in egypt,27,4.0
hate this app so much not working when should be working,11,1.0
"illiterate, rude drivers. poor consumer grievance redressal mechanism. unprofessional behavior and stubborn attitude. forced me to pay through cash when i had already made the payment through paytm account of mine and then would not refund my money.",38,1.0
whenever i need the auto but always they show no autos available. so what is the use of ur service,20,1.0
"if you see how a staff was treated by the so called uber driver and the driver requested for an additional charge. you people haven't been seeing the bad reviews cuz of your unreasonable way of doing business? very useless app with poor customer service without any justice for the rider, this is so uncalled for!",56,1.0
"shockingly bad app, no ability to message uber or cancel a ride (repeatedly finds new ones, no way to stop it)",21,1.0
couldn't add stops or change destination once ride was in progress.other than that uber is 👍!,16,5.0
no option for rentan in india? why can't i hire a cab for full day or 10/12 hrs package?,19,1.0
bamba argued that his gps was right he said i had entered wrong address for my destination. he argued again. i finally lost it told him to just drive me to my destination as,34,1.0
i uninstalled it because i couldnt get the uber icon on my phone everytime i want to get a uber i would have to go back into my play store and open my app. that's not what i wanted sorry please fix the issue,44,1.0
"used the app a few times, drivers were giving me lower scores for no reason, i sat quietly and didn't do anything to cause issue, yet they voted me down. i believe this was because i didn't tip, which should have anything to do with the rating system. i paid the fee i was asked to pay, unless you give me exceptional service i'm not going to tip. i rated all those drivers 5* and they voted me down. left the app, deleted it and will never use again.",89,2.0
i will never use them again. i chose one price and they went back into my account and took more money out and said the fare changed and refused to refund my money. they steal from people account. the uber driver dropped me off at home but a different address was put on. never use again. will use lyft if i have to ride again.,65,1.0
again after new update stopped working for the a50. as a daily using client im really dissappointed!,17,1.0
i dono if it's the problem with my app or general issue the payment option doesn't show in cash even though i always pay in cash it never gets updated and shows pending payment. and the support or help desk is pathetic,42,1.0
"uber is charging too much for such a short distance. a normal individual can not afford such price , they should reduce the cost.",24,1.0
their needs to b a morning pick up instead of night only,12,5.0
its overall good and needs to be more improvement.,9,5.0
very bad service me and my sister are from 10.30 i'm trying to book cab they r cancelling the cab they wil call and ask where is drop location after that they will cancel the cab in the night if girls are booking kindly accept that it wil be emergency to go home then what is the use of this cabs pls i request the cabs owners to take note on this or else u people tell them if they cancelled they salary wil be cut or else they have so many of attitude they won't accept,97,1.0
"when i enter my address for pickup the drivers still pass by my street though it should be properly noted using google maps. also the rating system for passengers is not good idea for uber because the driver can give bad rating if you dont tip. if the rating is gets to low by drivers who give poor rating for not tipping, it can make uber loose customers if their rating becomes low just because of the tipping formality because i know personally im very hospitable to each driver that picks me up. i think its best to remove the rating from system towards customers it may hurt the business",110,3.0
"this is ola and uber is pathetic. never come on time every time they cancel the ride. if you people don't want to earn money so, stop this application and be at home. 😡",34,1.0
i just recently got a new device and signed up with spectrum and have a new number. because the lady who owned this number before me had an uber account iam not able to get a ride home tonight. they want me to use my old number.ummm kind of hard to do uber!,53,2.0
last rite is driver flut but 42 charge includes my chqrge i not fare,14,1.0
"thanks to the world overreacting to the coronavirus and uber not issuing a proper notice regarding new measures i was almost late to work. now i might have to pay more to use their services because their putting the cheapest option on hold. this company clearly has profit on mind, not people. thanks for all your help uber. a real credit to the industry.",64,1.0
literally one starring out of sheer anger and irrationality. i'm in walgreens with my uber business debit card. i desperately need medicine. i have activated the card and verified my email. it said it would take 2-3 minutes. i've been here for 20 minutes. tempted to quit uber altogether just from this experience.,53,1.0
"my screen always pop up with useless notification's but whenever i need an ride,it is of no use. probably i would not recommend this app.",25,1.0
i was charged 12 cents for wait time. i was there when fransisco pulled up. would like driver talked to about his wait fee.,24,3.0
uber is a very helpful tool. especially when in need of help. thank you uber and uber drivers.,18,5.0
"drivers cancel after i wait a long time. time and time again i am waiting 20 minutes or more for a driver, just for them to cancel, but i have to pay when i want to cancel for a closer driver? stupid app",43,1.0
horrible service by uber india. no customer care service platform. can't complain anywhere. they do wrong with you and you can't raise your voice against it. add a customer care platform.,31,1.0
hey why is it.uber not available for yishun? i tot want to try. no help faq even sucks,18,2.0
the look of this new uber app is super cool.,10,4.0
"there are many little faults in this that will generate great frustration on your experience with this app. for example, if you call a ride and cancel, you will be charged a fee. if a driver does the same, no penalty for him and you’re late to where you need to be. worst of all, you don’t get notified the driver canceled. if you are preparing to leave the house and check on the app to find your driver canceled on you, you are not in a good position. the customer service tan also is not motivated to do the right thing, nor do they have the power to make things right. to share a personal example, i called a ride with the wrong payment method. i realize, and immediately try to change the payment method to the credits i had that expired midnight that night. there was no option to change the payment method and the faq said to contact support which i did. i don’t hear back from their team for many hours until after the credit expired, to which the customer service rep says i don’t have any credit. i explain the situation, to which he says “yes but you don’t have any valid credit”. in a situation where the customer was proactive and acted within the confines, and it was the act of the uber employee who caused the issue, the customer shouldn’t have to pay for the problem. broken platform with bad people.",248,1.0
this app is useless. whenever you need this it never works.,11,1.0
very smooth in newark where not much else is.,9,5.0
uber has solved a lot of problems for those who used to commute by taxi.however i think owners who drive their own vehicle with uber needs to be trained a little bit more. there approach towards the customers is not acceptable.secondly some passengers should also be taken to task for their unkindly behavior as some even smoke while riding in uber pool,62,4.0
worst services and worst app i have ever seen.drivers ask for extra payments for all the time uninstalling this app and i suggest to boycott the uber services all over.i would give zero rating for this bloody uber,38,1.0
"missed my flight because of this garbage service. first my driver was only 11 min away.so i book it. it jumps to 23 min immediately. so i cancel to rebook a faster ride ( i was going to the airport, so whichever ride it was didn't matter, just needed the fastest). the second driver was listed as being here in 12 minutes. it's been 20 minutes and he's still 7 minutes out. been 7 minutes out for 4 minutes. if you are going to use these pieces of garbage, hope you don't have to be on time.",97,1.0
"very nice good n cheap also than other rides but. 1 thing on sunday i want go to alipour i booked a 2 seater car n the driver said that it is not possible for him to come in my area and he simply said to cancel it . i also cancelled on canceling it was showing me to pay ,₹49 for cancellations i don't know why i have cancelled many rides of many reasons but this is not good i want my money back form uber plzz,😤😊",88,5.0
"scheduling a future pick up is a horror show. in houston, i tried to schedule a pick-up for the airport hours before my flight (on my mobile, naturally). i repeatedly put and time then went to the next screen, but it kept showing the current time. i finally ""confirmed"" hoping that the time would be correct, but it was not. a car was dispatched. i phoned the driver, explained the problem and asked her to cancel it. she did, and i gave up. she said she had problems with the uber system too. i called just before i needed to leave.",101,3.0
the rating and tipping system is messed up. i've rated drivers and then miss the opportunity to tip them. not fair!,21,2.0
the worst service at all. i booked a cab to pick up a parcel from a different address and to get delivered to my place but after some time received a message that the driver has cancelled the order without informing and for which we need to pay rs. 25 as cancellation charges without any reason.,56,1.0
the app is okay. it just needs little update concerning lagos road terim.,13,4.0
sometimes you get a cab 14km away it makes no sense. the search should be narrowed to 4km or less.,20,3.0
ann was wonderful! 😍 great southern hospitality! great conversation and knowledgeable about new orleans.,14,5.0
"so convenient, easy to request a ride in a few minutes time, pay online! getting around has never been easier since uber has come into my life, yay!",28,5.0
the best option when you do t wanna drive,9,5.0
nice person very polite very clean car . extremely happy with my service i would be great full for thesamedriver again,21,5.0
this app all around has been god-awful. tried to order a ride and it told me my account was locked and they couldn't complete the ride request at this time. also i received a $25 off promotion for uber eats. i tried to use it but it wanted me to verify my account through facebook which it would not allow me to verify due to security reasons. i spent more time trying to figure out this app than it took lyft to get me to my destination,87,1.0
"literally used to be great. now i spend about hour just trying to find a driver, and when i finally do their a good 20 to 30 minutes away. maybe uber should do something to gain more drivers, i'm in a city so this is ridiculous. it's a friday how are there zero cars out at 2 30 on a friday in a city of 250 thousand people?",68,1.0
"rate are slowly touching sky as app is growing, i would not use it anymore if same continues, it really sad that the purpose for which it was made have been changed and now it something else.",37,1.0
perfectly app working. for the common people. very usefull and needful too.,12,5.0
you need to make more discounts and promotions thanks 🌹,10,5.0
"overall i like uber. but recently a couple drivers have done all they can to get money they don't deserve. one said he returned a lost item, i didn't lose, another got to my house in about a minute, then refused to take me because i had my 6 year old with me, so i told her to cancel, she said she would in 5 minutes so she would get her $5, another accepted the ride in her house, 10 minutes later she still hadn't left, but made it appear i had taken the ride.",95,4.0
i would like to reduce my rating from 3star to single star bcoz there is no other option that takes rating below 1 star. i booked cab to airport but the app picked the location to some other area mentioning as airport. but when i boarded the car it was clear that the destination was not same as i required. finally uber charged me excess other than normal fare to airport. received very bad response when raised issue with customer care.,81,1.0
app is good but add an internet call feature.,9,5.0
"hate uber just for two simple reason: 1. i have been charged for the cancellation fee even though driver denied for the entered location which was not at all my fault. and, 2. secondly, the worst customer support wherein they do not at understand the scenario and stuck to the point that driver has cancelled after waiting for few minutes which does not validate that driver has not denied to go to the destination which i entered. thanks uber for the wonderful support. will never come back to you. hope this works for you as feedback and you take appropriate action to improve the comtomer experience. regards",107,1.0
"it's waste of time, we can't able to add money via upi , then it is waste.",17,1.0
"dear update your map whenever i book a cab you people give wrong route navigation address to the driver for pickup, u people give such a route were even a bike can't pass through that street.when the driver goes there they dont find way to come at pickup point n they cancelled the cab & u people charges is 50 rs for cancelling a cab",65,1.0
most disgusting service is what u provide when i booked a cab the driver says he don't want to come and cancelled the trip and u people charge me for that. i have already uninstalled this app for the useless service u provide and none of my family members will use this service that u provide and u people cant improve anything other than making excuses. if the destination is far ur drivers just cancel the rides and u people charge the customers for this. is this the way u work other cab services are far better than yours,99,1.0
this app sucks it never works when you need it,10,1.0
"in europe uber works great. in africa it just don't work! the drivers do not understand how the map or navigation works. so instead of driving to meet me, they want me to go find them. if they, by chance, actually pick me up then they don't use the navigation. uber, you need to teach your drivers to use the app!",61,2.0
"i booked a ride, waited for 20 mins. when my driver didn't came i called him. he told me he can't come, cancel the ride. i told him to cancel the ride. i called him again and again but he didn't cancelled the ride. and i could not book a new ride because of that. very poor service.",58,1.0
i would give 5 stars but the time that i need it most threw are no drivers available. i have come close to missing work 3 says in a row because there are no drivers. other than that it's mostly nice folks and they are fast. try some incentive advertising tho for real. something.,54,2.0
i want to go at location which was 4km from me but literally no one accept the booking at morning. such a horrible condition.,24,1.0
"good customer support when it matters, great uber drivers, and it doesn't require you to download uber eats if you want to order something. i would like uber to maybe update their maps from time to time, but honestly it's not a big issue. i don't mind supporting other people's livelihoods. thanks for getting me where i need to go, uber.",61,5.0
i can not call these idiots to tell them i want them to pick up my cousin! no freaking number and this is poppycock! hate ir,26,1.0
not able to get upi option in payment method,9,1.0
you guys still haven't responded back to problem it's been 2 months since i used uber and i'm tired of walking to work. update: it won't let me request a ride every time i hit request it goes to an error message and i know i have money on my card so the app is messing up!,57,1.0
uder should be provinding a helpline no for the riders also. this happend with me many time that ride was canceled by the driver and the cancellation was charged to me,31,2.0
would be 5 if i could set pick up time for later,12,4.0
such bad experiences i keep having with uber. they cancel at the last minute. the cabs call and ask the drop location and cancel even after requesting them not to cancel. it's become pathetic. the autos also do not accept the rides now. and can't even get connected with the customer care. they don't even understand that the person would be getting late because of this nonsense that they keep doing. pathetic service,73,1.0
"nowadays, passengers are at the mercy of the uber drivers. they simply enquire about the destination and then cancel the trip in the same manner as kali peeli taxi drivers refuse . uber needs to take stern steps by imposing heavy fines for such cancellation to arrest further deterioration the system.",51,3.0
"bad customers service.at some times when i ordered uber drivers who come don’t know the way. on saturday, i ordered an uber, and the one i rode with was lost and he couldn’t follow the gps. he dropped me off in the street and didn't drop me to the place i wanted, and i was late for the time, and above all, i had a fine that i had to pay when i ride with another one.",77,1.0
as a first time user in a new area i felt safe and arrived to my destination on time. pleasant drivers really enjoyed using this service.,26,4.0
"without uber i wouldn't be able to get to my important appointments. i am disabled and live in a shelter, trying to dig myself out of after i lost everything after the sudden death of my parents. god bless to everyone this holiday season.",44,5.0
great driver and system of safety!,6,5.0
"needed a ride from my mechanic to my home. instead all i got was "" oops, something went wrong. try again in a minute."" over and over. i had to take a lyft.",33,3.0
"bloody cheaters, they add surge in middle of trip with no reason. trip fare goes from 300 to 460.",19,1.0
great app cheaper than taxi wish i had a car but u know one day at a time,18,5.0
"there is problems with uber application almost two weeks in my area cairo, egypt. we cannot even request for transportation. please fix this up :)",25,1.0
"i use this app pretty often. i hate it. aside from the projected times being complete lies (they don't take into account the fact that your driver is dropping someone off 20 minutes away) and no, i didn't select wait and save. but you need to pray that your driver actually feels like driving you to your destination - too often now do i get a driver who is nearby but proceeds to park their car and not move for 20 minutes or so, and that's just how long i'm willing to wait before i cancel.",96,1.0
"in earlier stage uber was good, nowadays not proper service and not connected with nearest while booking, last time i booked a trip at 4 am, takes long time and driver not responded properly , so i canceled the trip after waiting for more than 45 min,because ola cabs are very nearby. and uber charged 80 rs for cancelation.still if i tried to book a cab still asking for pending amount, even we are unsatisfied and not responded properly why should i pay cancelation charges. worst.",86,1.0
even when the driver cancels the drive why the heck should we pay the penalty when there is no mistake of ours. damn😑,23,1.0
"having a tough time with ubar drivers. they will call to enquire how much charges it it showing in app and then they won't turn up, they won't cancel the ride. so, you have to cancel, if you want another cab, pay the cancellation fee. the next driver will do the same and pay the cancellation fee again.",58,1.0
"stupid apps. connect with your number or social media, but if you use social media, uber still need your number. then what's the purpose for social media? please make it more convenient uber.",33,1.0
"uber app has degraded considerably, considering the bugs and lack of accessibility for customer support options. even after a payment has been made, the app is showing it as still pending and won't let me book another ride. further, they haven't provided any option to contact customer care for this particular issue. terrible show by uber 👎",57,1.0
"not a good option, just a fale app , not satisfactory, changed the bill at the time of payment.",19,1.0
"uber allows their drivers to cancel trips with no repercussions, leaving you stranded for hours at a time. many of the drivers will only pickup people off their own ethnicity or young girls. the decent drivers are getting fewer and further between. taxis are a better option again these days.",50,1.0
thank you nd required more customer care options nd offers.,10,5.0
only thing that should change is the walk to pick up point and drop off near by location. part of the whole experience is door to door service at current price. someone temporarily unable to do much walking really hinders the experience. it feels as if paying for partial service.,50,3.0
today during peak hour during my ride search automatically the ride got canclled but pre captured amazon pay amount is not released. i didnt find any option to address this issue so posting here.,34,1.0
these days in the morning time it's so much difficult to get ride .if anyhow you get it driver either cancel or ask to cancel because they escape going into traffic areas and these areas are our job locations. so service availability and quality has degraded to lowest level. you need to avail more cabs so that people can book their rides,62,2.0
hey i want a round trip to lonaval please help how can i book ?,15,3.0
always great service wish i had more discounts though because i use it so much,15,5.0
my cab driver denied to accept the trip. and i am being charged the cancellation fee. i am mot paying 42 rupees for your incompetent driver. i would take my business elsewhere. thanks for the bad experience.,37,1.0
really worst app unable to login more than 2 months and sent email more than 4 times even i have try to connect through twitter but no response really very bad experience.i don't want to give one star also. what's wrong with that uber ? if you are capable then resolve the issues without giving false promises to people.,59,1.0
"i will provide lock , close the company. this is the worst experience till date. last 3 rides were like. drivers refused to come and the company charged us. uber. plz hire a working persons rather than part time drivers. the drivers are way too rude . its a request to close the company. and if u need a lock i will sponsor that. but plzz stop this non sense.",70,1.0
"when the driver was just 2 blocks away from my house he canceled and when the one tried to make me cancel actually forced me to cancel because he wanted the money, uber is just horrible 👎🏾.",37,1.0
literally the worse company in the world to deal with. they'll rob you blind. blatantly. then act like they want do anything about it and give you a measly 10bucks off. if i could rate them 0 starsi would.,39,1.0
"uber is often times inconvenient to use because they allow last minute changes that can make me late to work. they waste my time by making me think i have a driver on the way for up to 30 minutes. last minute changes to the arrival time of my driver are often made, but the price doesn’t change unless it’s going up which i think is unfair because i could’ve called a cheaper ride for the same amount of time if i knew uber would allow this kind of change after i already confirmed the money order. last but not least, if i were to cancel a ride, there’s a chance i’d be paying the exact same amount or higher in cancellation fees even if the driver is, say, 20 minutes away, which makes the process much more stressful and difficult and overall frustrating for both the customer and the driver. all of these experiences happened to me in real life.",161,1.0
i waited over an hour in a very well populated area for a ride and when i found a better option i was charged 5 bucks by uber for canceling. just walk.,32,1.0
it is very cheap in india that's why driver cancelled and frustrated all the time no fault of uber i should say it's all from the government to increasing this kind of company this is very big same here,39,1.0
pls catch directly a taxi better than this app. driver will cancel the trip as their wish and took cash from customer. this is my personal experience from this app(bangloor ). 1st i add number which i have google pay account😡 they took cash directly now its my second experience from this app(but i changed number for my safty)so they do not able to debate my cash. when i sent compliant . no one took action for that?,78,1.0
"wants information i put requests. scan card waited close to an hour. entered requested information manually still couldn't get the ride. i turned off the phone, upon opening it wanted rate driver, i tip before getting in the car. uber app was adding a dollar tip. plus a fair provide x amount monthly rides i don't use the amount allowance. i'm a senior citizen, on a fixed income. uber's updates make a difficult, unbeknownst, when you're going to do a business ride they don't tell us to add uber x",90,1.0
just now i had a ride and wasn't able to cancel it without a fee when she was 20 minutes away and still completing a ride. then they decided to cancel it for a new driver that's also 20 minutes away completing a stop wasting the time i waited for the last drive. i called my ride 40 minutes before i have be at work and i'm still pretty late. i don't need to waste my time with a app like this and you don't want to either use lyft. never had issues with them. this is my second (recent) issue with uber. update: this dude is fooling around he was just 9 minutes away and now drove away to 14 minutes. screw this app. lyft forever. update 2: i already called a lyft to work and arrived to work 20 minutes late the guy who fooled around ride got finally canceled so i won't cancel for it to charge me. lucky my co worker was cool enough to let me off the hook because he knows i'm not a late person. but don't ever waste your time on this app.,191,1.0
the gps on this service needs to be upgaded and sufficient with thier service,14,4.0
samjh mai nahe aatta k jab drver nahe jana chahta tu ride pic q karta hai or phir cancel kar k new leni chahi tu application ne kam karna chor diya or mujhy block q kiya gey,37,2.0
very courteous driver.helped to find the address accurately even when there was a glitch in the app.even while payment returned the extra money given to him.difficult to see such honesty in todays time.,33,5.0
uber has always been good to me when i've needed them.,11,5.0
navigation is very poor should improve otherwise excellent service no 1,11,5.0
new update sucks. went for looks rather than function,9,4.0
i do get a ride everytime but the wait time is never estimated correctly. i always end up waiting for twice the amount of time. for example if it says the uber will be here in 5 minutes even if the uber is not moving it will continue to say five minutes which is inaccurate and an inconvenience at times. on many occasions i've been late to work because of it especially if i'm getting an uber x or xl i should get what i'm paying for which is accurate time to and from my destination.,96,3.0
"i booked uber from pune to mumbai,cab drive say it was not affordable for him ,so he wanted cancle the trip ,due to his mistake uber charge 100 bug's from my next drive.its so pathetic.",35,4.0
it's a good app and a good tool to have. the only downside is that the uber tech team constantly do updates within a few days or even one day apart from it's last update at the 50-60 mb capacity which is 90% the size of the whole app where i would have to uninstall the uber app and reinstall it due to it hogging or increasing the storage space capacity within my solid drive of my smartphone (pixel) and that's getting tiresome!,83,3.0
please enable one option to chat with customer care executive,10,1.0
each and every time the driver calls me and ask me my location if he is satisfied then only your trip gets confirmed. what's the use of booking through this app then. uber should make sure that driver makes a call atleast 1km to it's customers location.,47,1.0
i feel uber has become very expensive now. they should look into the fare,14,2.0
pathetic app! i tried to book a cab.the waiting time was 6mins which to my surprise kept on increasing instead of decreasing! after waiting for several mins the ride got cancelled automatically and flashed new cab info. this happened thrice and there is no such option to view your past booking/ cancelled history. i would rather trust ola than uber!,60,1.0
devraju is good but he needs to read the google maps better in order to provide better service.,18,5.0
i lost an item in a trip. i tried contacting uber to sort out this issue. it's been two months now. but uber seems not caring a customer. really unsatisfied with the uber customer service. don't expect anything from uber. they just want to make money from us. that's it.,50,1.0
my all friend got coupons for several rides but why don't i.it only provides me with some coupons but time period was too short that i was not able to use them.my friends always have some coupons so o just want to that they just maintain equality,47,1.0
need to improve pool services,5,4.0
would not work. would not let me do anything. don't have time for bull **** like this. i have things to do and places to go and can't get anywhere with this crappy ass app,35,1.0
if i have a problem or complain and reported to uber i often get pre-recorded answers. they just go around in circles i'm asked the same question over and over again and given the same answer. they don't address the additional information i send them when i question their answer. oftentimes i don't even think one of their support teams read my email. i have gone to different agencies to file complaints and uber doesn't address them. they don't have customer support phone number four riders.,86,2.0
this app is good but this app hang my phone and they require more space please solve this problem,19,4.0
used to be the best app. but now am always having problem with my current location. it takes about 5 to 10 mins to show my current location. or atleast to select my home address.otherwise its helpful and lifesaver. i think im having trouble after the latest update. i hope u people will see to it and do something .,60,3.0
"i take 6-10 ubers a month from the same location, this isn't about the app it's about uber ripping me off the more i use them! how the f*c& can uber charger peopleore if they use it more! use lyft or anything else. they're honestly stealing your money. we need old cans back at least the drivers had to pay for there license",63,1.0
uber charges 3 times more than the regular taxi or cng fare. uber drivers are nothing but robbers. they call to ask where we shall go and will tell that they are on their way. after that they just cancel the request like rats. some are worse. they tell that they won't go and insist that we should cancel which charges added money to passengers. they cancel if the payment media is not cash. some robber drivers do not close the trip and rome around for hours when the payment method is electronic.,93,1.0
avarage i would lyk to.say,5,3.0
uber drivers now ask you where you going.if it's too close they cancel.because they want long profitable trips,18,1.0
all are good but when u need them urgently they cancel your booking or you'll have to wait too long to get a cab and apart from this other things are okay 👍. and if i talk about its ui part so the animation is good but the colours are not so user friendly . .,56,3.0
ever since our family relocated to desam area on nh 544 from mumbai we had been regular users and beneficiaries of uber services and with kochi metro in tandem we never felt the need to own a car in the bustling city of greater kochi. we are getting excellent service 24/7. very happy indeed.,54,5.0
"i used to use lyft as a rule of thumb, especially with all the controversy around #uber in the media. now, i know lyft is another option, but between the accuracy and efficiency of #ubereats and great deals like the #ridepass in #chicago, i'm sold on uber. i'm sure in the few months i've used uber in chicago, i've dropped way more coin then on lyft in #losangeles and chicago combined. happily!",72,5.0
"fairly user friendly app. i understand the need for security and all but, i feel that they may have gone a bit too excessive. the protocols tend to make things a bit slower. and i'm not sure how i feel yet about uber drivers who also drive for lyft, quite literally at the same time, in some cases.",58,4.0
i am not able to book cab it says currently not available i your area but i bangalore uber i available i face lot of problem in commuting i have no option other than using ola though uber is good and i face many issues with peak pricing,48,1.0
should give some basic training to drivers on their work.,10,4.0
uber has blocked access on my phone. after plenty of requests i couldn't find the solution.,16,1.0
"some key optins missing.like if you have a scheduled pickup and drop, it will not be listed in the app.thus leading to confusion",23,3.0
"not user friendly at all, and the lack of any place to register a complaint really tells it all. edit: the driver didn't arrive to pick up, and canceled after i called and notified him of my whereabouts (after making me wait for over 15 minutes), upon which the app decides to charge me for it. when i contest the charge it refunds it as credits which i cannot use, and still requests that i pay the next driver an additional sum as a fee. after i pay it once it still keeps asking me for payment.",97,1.0
this app is good if you need to go somewhere during the day that's pretty much it.,17,2.0
battery back up will want,5,5.0
"very poor performance,, really disappointed us.when ride is cancelled by driver then it should provide discount to user",18,1.0
the app is easy to use. requesting a ride becomes easier.,11,5.0
"disgusting app. irresponsible, rude, misbehaved drivers . after complaining a several times the request is not heard",17,1.0
horrible. driver wanted us to meet him in an illegàl pick up then charged for cancel,16,1.0
the uber driver's after taking the luggage asks passengers to cancel reserve and book offline and raise charge at night hours. we see no options but to accept it. they loots the passengers. i have one of the driver no. who tricked same on me. i can give you the no. if u asks. poor service.,56,1.0
i have recently changed my phone and now this app don't allow me to login in new phone.,18,1.0
"better app, must be updated regularly and should save the location used most",13,5.0
my experience is very pathetic with uber i book outstation ride on 22 aug 21 and fare was generated by uber calculating the kms but the driver refuse to go and told me to give extrafare even i got call from uberoffice he told me to give extra so my question is if u know for outstation ride if charges are more then it should be shown when we book a ride very bad experience with uber i give zero star,81,1.0
"you are just a bastard. the driver took some another route for which i was liable. this cannot be accepted, the driver acted smart by claiming that, what he can do, system is show such hike in amount. you people don't even provide a number to report such issues. you uber , i am right now so frustuated that i want to make this issue a video and bring this in front of the media. i just want to slap that driver. if you need money ask for it, do not cheat people",93,1.0
"our first ride today was to the wrong address. our driver left us off in the rain at the wrong address and mike came to the rescue! woohoo! technical glitch, i guess.",32,4.0
once you put your information in it doesn't start what the hell man? i've been trying to get past using my email address for two weeks nothing works.,28,1.0
auto drivers when patents are there they sitting in auto after they asking wgere u need to go after telling address they cancelling i never this type of behavior for auto persons,32,2.0
there is no number to call for making complaints. there is no option to cancel when ur drivers are not ready to come. i wasted 1 hour for a driver who was not ready to come and was not ready to cancel.,42,1.0
when you need to connect for any query there is no direct support which really upsets. my experience with this app was bad their drivers would ask for cash on prepaid drive. and then the system won't help you to resolve the issue.,43,1.0
"i used to love this app. but i am having the worst experience with this app nowadays.the drivers don't open the nevigation until the very last moment when they are not finding you at all or when they already took the wrong direction. i was charged 30 taka today when my driver didn't open the navigation and finally he canceled the ride saying he can't find me.if the drivers are that much ignorant about using navigation, then why the hell would people call an uber taxi and pay loads of money?",91,1.0
"useless app. when i request through the uber app, drivers accept while they're in another private hire,then after 5 min they call us that we're in another hire so asked us to cancel. after the cancellation, then as a outstanding penality 50 rupees have to be pay for next trip additionaly . actually this is not customer site faults. it's happend several times to me. i'm so inconvenient with your services. worse",72,1.0
"payment option of upi n paytm given but when we go for that payment mode error occurs ""unable to book the ride""",22,3.0
"remove tip cap. a driver was nice enough to drive 30 minutes into the mountains to pick me up, which also required him to drive forever back to a money making area for drivers. the rate you set was only 7.50 for the trip, which means he got paid garbage to take me to my destination. tried to leave a substantial tip for his kindness and effort when others immediately cancelled, but you capped me at $15. wanted to tip $40. no way this won't encourage drivers to not help people in like situations.",94,1.0
i have been using this app for 2 years without problems. recently my credit card mode did not send me an otp on time so i added a new payment mode of upi and made full payment. even after a month the amount keeps showing on the app and it does not book a trip for me as it says i have to still pay for it. i have already paid for the trip using upi and the amount is debited from my account one month ago! please solve this problem and i'll be a happy uber user again.,99,1.0
is just getting worse from bad. i wish there were minus ratings.,12,1.0
be careful when ordering a taxi from these guys. the taxi came to wrong address and charged me. then another driver came without me ordering a taxi and nearly got charged again for no reason.,35,1.0
"uber is trying to steal our money. for 2 days now we have gotten screwed by uber. first my account had $57 in it. i woke up yesterday and my balance said 0.00. then they disabled my account. i emailed for hours with no reply. so we created an uber account on my husbands phone. added $25 to it twice. we were able to use $16.36 to get to our destination but when returning home, it said our payment option was invalid. we currently have $33.12 in our account and nobody will let us use it.",96,1.0
worst ever app on play store. i request all of you to please don't download this app. such a headache.,20,1.0
kind of worst. why you disabled my account? never got back my account. no assistance from your side. website is worst. disabled my account without any notice for no reason. it's been a year. still didn't get any reason from uber. worst user experience. if your driver doesn't wants to take the trip then why they don't cancel the trip themselves? pathetic.,62,1.0
"very good service, and the app is working as it should be",12,5.0
have a secondary app on your device as well (lyft) to check prices and get around bad rides when needed. get a different model of tx eventually.,27,2.0
"wish there was a no star button! customer service is trash! if lyft is available in your area, i recommend it over uber. i'm on vacation in puerto rico & just so happen my phone stopped working. bought a new one with a new number & now uber wont accept my same payment method. i literally had someone back at home add my card that uber ""doesnt accept"" to order me a ride. i even tried to purchase uber virtual gift card and they took my money yet never got the gift card! cant talk to a real person!",99,1.0
"there is no option of changing mobile number from the account. i deleted the old number and signup for the new one. and if i enter my email address, a pop up message will say it's in use. of course that's why i inform to change my mobile number to my old account. i had sent too much request of changing my mobile number in the app already. i didnt received any reply",73,1.0
absolutely trash! couldn't be anymore less helpful. won't let me reset an account.how dare i not use it for a few years try to re use it.then they want expired debit cards from 6 years ago.how dare i not have that information.,42,1.0
this is pathetic app u can't sign in or sign up not with the ph no or email forgot password is not supportive or u can't make new a/c it says ur mobile no is in use same problem with the computer. what i only can just uninstall the app & it take more space than ola app.,58,5.0
tried to get a ride to work and it wouldn't let me set it up the day before and then couldn't find a ride near me and still took the money off of my card. uber owes me over $30 now.,41,1.0
updates way too often when i need it asap,9,1.0
awesome friendly just needs to be as cheap as didi,10,5.0
"the reason that i am giving this a star of one is that when i booked uber, your uber application at the time that i booked stated that arrival is 45 minutes. i have to go to the lax and it’s about 41 min from my hotel. after i clicked yes to confirm, uber app stated, ‘car will be there in 2 minutes’. i relies on your app to give me the correct arrival time when uber stated ‘45 min arrival’ that’s why i made a purchase. in any case, as as soon as i saw the ‘2 minutes arrival after i confirmed the -within 45 minutes uber car arrival’, i called and spoke to the uber driver immediately that the 2 minutes is not sufficient for me to go down. the uber car was not even there yet. so i was charged a $5.00 cancellation fee. i was informed that the uber car will be there in 2 minutes initially, i would not have confirmed my purchase. you should not have charge me the $5.00.",176,1.0
you need to include mpesa,5,1.0
please update customer care number in uber app give me uber mail id sometimes diver is not proper how contact to custmor care when we needed uber car always not available rate also very high first improve this than give update,41,5.0
i am not able to book the cab with paytm option. when changed to paytm to cash mode the i am able to book the cab.,26,2.0
"i'm sick that drivers cancel rides, or make you waiting for ever. if you take a job, you should finish it.",21,1.0
i been riding with uber for over 5 years and so far the majority of my rides have been pleasent and professional. i highly recommend this app if you need a ride right away.,34,5.0
"lyft only offers a small vehicle when you schedule in advance, so i installed uber. tried and tried and tried to schedule in advance, but couldn’t do it. the first credit card that i input into the app is a visa travel card that is **embossed** and the credit card numbers are **printed** on the back of the card, so i couldn’t scan it. i input a second card but received errors saying that i had to scan the first card. i deleted the card that was not embossed, input a second card and was able to scan this card. every time that i tried to schedule in advance with the second card, i got an error message. uber’s support department was unable to resolve. so i tried again this morning and inadvertently schedule a ride for today. so i screwed up, this is my fault and now i have a negative rating as well. very disappointing, i never had a problem with lyft. since i need a dependable rise (am leaving at 3:45am for a flight) i have no choice but to reserve a dependable ride.",187,1.0
while booking it shows short tym but driver take very much tym to come for pickup at given address,19,1.0
i have been unable to make any rides because it says that i have an earlier pending payment. and the only option to pay it is through paytm which i don't use and i have no option of calling customer care. way to let someone down with your confusing and crappy app and policy under!,55,1.0
i love uber. wish there were more drivers though.,9,5.0
"it works, gets me where i need to go, sometimes it glitches but not recently.",15,4.0
i think you should start sharing option,7,5.0
once ur email address type wrongly cannot be used anymore,10,1.0
very disappointed with your app. took forever. 5 attempts and still no result. fed up would rather pay extra for a cab with no fuss.!,25,1.0
worst!not able to add payment method and not able to book,11,1.0
useless application. no option for ready account. every time app says. some thing went wrong. 🤬🤬🤬🤬🤬🤬😡,16,1.0
"i like this app. but at times i find it to be a little ""busy"". i would like it to be simpler to navigate.",24,4.0
might want to reset the ride type to regular whenever the app is open. i think i went two weeks without knowing i was selected on uber black and i just thought there weren't any drivers the whole time.,39,3.0
uber everything is good. but would appreciate more if you could work more to reduce the size of app. as it is to heavy you can work and reduce the size.,31,3.0
"dear uber, kindly remove the term ""affordable"" from your tagline. most of the times, your rides are not affordable, even when the demand for rides is low. i don't wish to hear any silly explanations regarding your pricing model - i have heard it all. if you want to be honest, then best do away with your ""affordability"" claims.",59,3.0
uber is terrible wish we had more options,8,1.0
had wrong address when i installed the app.,8,1.0
why upi options is not available?,6,1.0
i want one improvement in this application in uber we cannot download or mail the ride receipt directly from the application. but in ola this is possible.,27,5.0
"i have used uber in europe and india. it works very well in europe. in india, it has some major problems and almost all of them because of partner drivers. when you book the ride, a driver will accept the ride but won't start moving unless you call them. then you have to tell them where you are going and then they will decide if they want to take the ride or not. if you are going to/from the airport, they will almost always ask for extra cash.",88,4.0
horrible customer service and they tried to scam extra money for a ride o already paid for . wouldn't recommend. go for ola,23,1.0
"useful at times, but it had grown to be disgustingly greedy. their drivers will accept your request then when they don't like your destination they cancel and you end up wasting time because of those a**holes, and there's no way to report them or even rate them since they cancelled!",50,1.0
"uber should start an air uber because there lots of private pilots with cessnas and a commercial pilot's license that could be put to work. i live near four general aviation airports in ontario, calif. i would regularly pay $250 per hour to fly over all the effin traffic to areas around southern california and beyond!",56,4.0
it doesn't show (pick up) & ( destination) box in my phone.kindly do the needful,15,1.0
"the fact that uber drivers can now see our destination has made it near impossible to find rides since they don't want to go anywhere close which will not give them enough profit. the waiting time has become ridiculously long. overall, a very bad experience",45,1.0
"each n every time i open the app, it shows as price is currently higher due high demand! if you guys are running that much of business in the country, then kindly remove dynamic fare charges. hope you have noticed, ppl have started switching to ola for lesser prices!",49,1.0
coyudnt get anyone to pick me up and it charged me a dollar each time i requested a ride.,19,1.0
"you need to not hire drivers that accept my ride and take nearly 15 minutes to pick me up. this woman just caused me to miss my train, even though i set myself to arrive at the station 10 minutes early. she turned a 17 minute drive into a 30 minute ordeal. and now i'm writing this on low battery at the train station. thanks a lot. this app is trash.",71,1.0
problem: doesn't show the model number of the car you're about to hire. should also be able to upload pictures of the interior of the car in driver's review.,29,1.0
it was pretty good but it wasn't clear on how i would pay for the ride. i did not know that the payment would go through when the driver ended the ride. this is my first uber ride. in the states i always used lyft. i think their system may be a bit easier to figure out. maurizio was an excellent driver and i enjoyed speaking with him. he was very forgiving about my very poor spanish. 😆,78,4.0
uber systems is very good,5,5.0
trash app. hope the developers get eaten by rabbits.,9,1.0
"very worst experience with uber. i booked a cab and after some times he cancelled it. then another cab asked me where to go. i told him and ge cancelled the ride. then another cab asked me the same question and he came near to my home. i reached my destination but problem was that the uber which was cancelled, came to my home. even he cancelled himself but i don't know what happened and some charges added to my account. this is not fare. service have to keep an eye on all ubers.",94,1.0
too many terrible/reckless drivers. they need to start screening better or something.,12,1.0
not being able to create a new account.,8,1.0
payment method needs to be changed,6,4.0
very poor experience.6-7 times ride has been cancelled.very poor service.dont use uber.use private taxis. atleast poor taxi people will have some earning.uber people have lots of options. that's why they are doing this type of ignorance.,36,1.0
first driver didn't accept my request. second one accepted and have nice trip journey,14,5.0
"this is the worst experience, i had today, what the hell, i just want to check if i can travel from pune to outstation, it confirmed my parcel pickup, please, uber, this is not expected from awesome company like uber",40,1.0
last moment trip cancelled. very bad service. should have called and inform,12,1.0
"this is the worst app i've ever used for getting a ride, i get to the point of where it needs to finalize the driver details and it doesn't i've been waiting for 20 minutes for the driver details to be finalized. unbelievable",43,1.0
out of nowhere the app doesn't let request rides for other poeple. just as my elderly dad was who doesn't own a smartphone was expecting a ride i tride to send him from the airport in another city. this is terrible!,41,1.0
"driver refused to transport vital money for my wife and kids as they're all sick and in isolation and can't go anywhere. uber complaints team is slow, only email, no direct phone line for complaints. can only make a complaint from a select drop list of options so your specific situation is now a broad spectrum of things according to uber. i'm furious! absolutely livid!",65,1.0
the app is a failure. running in circles of no resolve. my parent card works fine. your sighin fails. i re did the password several times and it won't work no mater what i do and i worked on it for many months to be locked out of my account seemingly because i got a new phone. i used one of my old ones and it doesn't except payment info. stupid app.,72,1.0
"i noticed my last 2 rides charged me a bit more then the highest amount was quoted price. the first one was $5 more. i was a bit annoyed, but let it go. today i was charged an additional $27.xx. what the heck!? there is a surge charge that i was not told about. there is no contact number to discuss the fee & when going through the help menu to dispute there is not option to put in my question or concern. i am very upset. i was told the most would be $16 & was charged over $43!",100,1.0
uber is horrible. we just caught uber from thane to our place and as soon as we sat in the cab the driver said uber does not tell us the drop location and the location you wish to go is far and we don't have cng in my vehicle. we had a kid with us and it was raining at 10 at night. we had to get down and then ola saved us.,73,1.0
it take too long today i waited for 20 min for cab i think u should increase ur cabs otherwise it will be pathetic day by day n uber bike is always searching at my area no bike available whenever u try please see to it,46,3.0
"most bakwas service, drivers accept ride then never come to pickup and when user cancel ride bcoz of this uber use to deduct better to say stolen money in name of cancelation fees, there have any option present to contact with custom care, this type of pathetic services only run in india",52,1.0
nice lady prompt personable new where she was going. enjoyed the ride,12,5.0
i think fares should include a range of estimate if there is a change of route or a lot of traffic in town. if a fare will escalate at least i should have an idea.,35,4.0
"it's very bad . there is a option for scheduling a ride, but it is useless, 😒😒😠😠. i face a lot of trouble. i am unable to book an advabced ride. not recomended",33,1.0
i need a ride. i dont want to be a driver.,11,1.0
"everything is ok but two things need to be reviewed at your end. 1) gps, everytime i pull the gps to my location the driver take a different route to reach which is a dead end. 1) many a times driver is not happy at arrivals or destination due bad roads and traffic.",53,5.0
really need to stop canceling their rides before they even get to their destination and screwing people over its getting stupid,21,1.0
love it gives me rides anywhere i want to go,10,5.0
please let me know if i am all set to requesting a ride now.,14,5.0
not able to add credit card. i tried three different credit cards and my debit card it would not let me add it apparently there was something wrong,28,1.0
installed and discover cannot book in advance so pointless. taken my card details but cannot set up 2 step verification keeps saying my account it disabled yet i can still login. please help i want more security for this account.,40,1.0
good app but need to elaborate location alot,8,4.0
was promised a $10 uber voucher when booking my car in for a service via autoguru. apparently i booked the car under a different email address to my uber account making the voucher null and void. i've sent emails asking for a fair resolution only to be ignored.,48,1.0
tell us what you think should be less,8,5.0
after taking ride you don't charge from card. and later on there is no options to pay. and lastly you don't allow to book a cab. that's awsome,28,1.0
"uber is the most unprofessional company ever. how is it that i cant even get a person on the phone for help in a phone app! went online for help and they told me to go on the app to talk to someone but that didn't help at all, even after i updated it the mystical blue phone icon wast there. even when i called the 247 hotline they hung up on me! the information they had on me was completley different from the info they had in app and every time i changed my password they would say its incorrect.",101,1.0
uber have a serious problem with the time the taxi take to respond on your request,16,3.0
"great app, the only thing that needs to be dealt with is that cancellation fee!, that's ridiculous",17,4.0
they don't give you an option to pick how many people you have riding so i'm riding by myself one person i'm one person and they trying to make me pay $68 for one person uber needs to stopwant no f****** 345 people i'm one personoption to pick how many people you have goingis like now they trying to text you they trying to make you pick 3 or more peopleno f****** $68 for the one second person,78,1.0
my bestfriend told me about uber and so far i have had no complaints. drivers are super nice and always keep a good conversation going i would recommend this app to all my good friends! thank you. can't wait for my next ride.,43,5.0
this app need to be more professional. this app also lakes. overall petty good app.,15,3.0
"i'm in russia and i want to see my previous trips, but i can't do it, because it shows me update page and sends me to play market yandex taxi page! you cack-handed programmers",34,1.0
i don't like it.you people takes the credited amount back and that amount addes to the current rides.you can see the difference in the reçeipt generated and actually paid to the driver.totally false information are giving and customer support omg.compare to uber ola is better i also had the same situation with ola but they refunded me amount what they promised.,61,1.0
driver has not followed the route as per app and by this way cause the extra charge of around extra to me though he waa not instructed. such drivers should be bared by uber. very poor trip and feels cheated. if any action uber takes on this driver and informed to me will feel obliged.,55,1.0
very faltu app don't download this app the drivers are late to reached and very high price please don't download this app i request you!,25,1.0
the app keeps charging me r5 everyday on my bank account even if i didn't request for a ride,19,1.0
superb when ever required uber help me anytime anywhere thank you,11,5.0
pathetic support. clueless outsourced tech support team from india or similar country. i've been trying to log into uber for months. the so called tech support cannot help because they can only read from a template. no thinking involved. my authenticator app does not have uber. i didn't even sign up for that in the first place. if i did i want to remove it. but they can't understand that. waiting for them to escalate it for weeks now. simple solution reset my 2 step authenticationto sms,87,1.0
awsome app but need to improve auto services . i my area very less auto services is there . i like about fare . thank you uber .,28,4.0
"bohot hi ghatia app h.drivers ko baat karne ki tameez nahi h.bohot hi badtameez aur jahil drivers h.tumhara system hi kharab h,address kahi ka dalo aur tumhare system me kahi aur ka show hota h.tumhari wajah se hum apni destination par nahi pauch paye.band kardo apni company.ek to hame kahi aur hi paucha diya phir paise bhi maang rahe h.sabse bekaar experience tha meri life ka.mai to ab kabhi bhi ye app use nahi karugi.aur sabko bologi koi na kare ye app use.drivers kahi bhi chod dete h.😡😡.",88,1.0
this is my experience over 15 days with auto and cab in bengaluru. 1. request for an auto within 5 kms: waited for half an hour eachtime for trip acceptance and got confirmed twice out of 10 attempts. one time accepted ride got cancelled. 2. request for uber go within 5 kms: waited for 15 mins average eachtime for trip acceptance and got confirmed twice out of 10 attempts. one time accepted ride got cancelled. lesson: uber is not reliable for touring inside bengaluru city except airport ride,88,1.0
every morning this app tries to charge me 40 to 70 dollars to go three miles its infuriating maybe prop 22 should fail i don't see how it would make a difference as they're already trying to gouge my wallet for everything as it stands,45,1.0
jab request accept hi ni krte to uber par auto cab q diye ho band krdo,16,3.0
"if someone books an address, on a certain road why would you send your drivers to road behind, with a different name this happens so often now, it's embarrassing on your system",32,2.0
"i wanted to purchase a gift card for my sister since she commutes alot as i was in line to put 200$ on a card everyone even the cashier warned me about them i just put the card back and bought a septa key card instead, better safe than sorry.",50,1.0
"in name of surge, uber is doing complete unethical practise of hiking fare by 250 to 300% (3 times avg fare). if there is demand, uber should force drivers to be on road to meet it and not just lure them by surge price. now a days,i can see surge price nearly throughout the day in kolkata. also drivers are cancelling left and right. wasn't uber supposed to be a promise of guaranteed ride? no drivers are running ac. i want to know what exactly uber is doing about the menacing drivers",92,1.0
"cheaters. they are charging toll fee for a journey where there is no toll point between the source and destination of your journey. even contacting customer service, it was of no use. they are constantly saying that toll is a valid charge. i know that toll is a valid charge but it should be paid by uber/driver in between source and destination of the journey. costumer service is not understanding it and constantly saying that toll is valid. i don't understand to which ghost they paid the toll. [updated on 7-nov-2017 after uber reply] i have already contacted the customer service same is mentioned above comment. what else you want.? below link is taking me to contact customer service, which i already did. thanks [updated on 10-nov-2017 after uber reply] sure you have refunded the amount. but after multiple-multiple follow up on customer service for couple of days no one bothered to exactly look into the issue. and after 1 star rating here the issue was looked in. this is what i doesn't expect from customer service. so i will wait for future customer service experience and based on their support i will update the rating.",196,1.0
improve payment method add payment options,6,3.0
so easy to book a cab. updates for where your taxi is. sometimes annoying that uber app says a taxi is 15 minutes away but when i try to book it says none available. also it would be useful if the app told my ice lost internet connection instead of just telling me when the last know location of the taxi was.,62,4.0
"how come can you arrange 20 mins waiting time, meanwhile need to pay fee to cancel.i am your frequent user by the way",23,1.0
"starting to get really annoyed with the random ""uber x can take you to blah blah address is 5 minutes"" despite not looking for a damn cab. i'm pretty sure it has something to do with an update, but if they can at least put in the settings to take that feature off of be much happier.",57,3.0
"if you want to know how to lie with customers, book uber from uber visakhapatnam railway station to simhachalam after 1 am. that time uber cab shows nearby location, when driver calls you he will tell he is far away,",40,1.0
"worst customer support. yesterday i booked cab using digital payment and my route involves toll gate. the driver doesn't have money to pay in toll and i have no other option other than to pay for it. but uber also charged me toll charge even though i paid it myself and i raised the same to uber customer support. but i didn't get proper resolution from them, then concluded it's was my fault to pay and i not supposed to pay toll charges, but they failed to response what to do in that situation.",94,1.0
"except for couple of cancellations, this service has been pretty helpful in times of needs.",15,4.0
very good aap and service thanks for the ride and hope soo all people love uber ride ❤✨,18,5.0
i have a problem getting a ride from or tambo every time i need one. i am told every time that it is because there is a signal problem at the pickup zone. well fix it for your drivers and your customers,42,3.0
"a location i had been to was listed as recently used and i selected it, and it took me n the opposite direction to not where i wanted, qnd of course my total cost had to go up because i was updating my trip after i realized we were going in the wrong direction.",54,1.0
"it should introduce monthly,weekly prepaid packages for the salaried class.",10,5.0
will give 5 star if there is an option to unsubscribe uber receipts emails,14,3.0
if it wasn't for uber my husband wouldn't have a job,11,5.0
the rates have sky rocketed. i'm a uni student and i need these services. but they have made my life hell with these rates. i don't know whether to eat or spend all my money on transport,37,1.0
a great service but there needs to be an option for multiple destinations,13,5.0
i love uber i would be completely lost without them! fivestars ⭐⭐⭐⭐⭐,12,5.0
"can't seem to split the fare on the new app, only get told the surcharge after you've ordered, no ability to get told when surcharge ends. ubers lost the plot",30,1.0
such a worst service.it don't have customer care number to complain. yesterday i took a ride in auto the driver name was nandakumar m. auto no-4733 initially uber charged me 25 rs but when i dropped the driver charged me 55 rs. he was showing that uber is charged 55. buut. in my mobile it was. showing 45rs i need to contact customer care but not finding contact number anywhere. such a worst driver i never seen he was not starting from the pick up point. he don't know the rules.,91,1.0
very bad service. after a lot of try about an hour i didn't find any car for my trip even i was paying 1.3x charges. one of driver accept my request then after 20 mints of waiting cancelled the trip. what's wrong. now i am thinking that it's competitors have better service.,52,1.0
please i wish you to respond quickly in if we face problem with some rude drivers thats all :),19,4.0
im your regular customers but know i don't like your services because of when i booked your car and i tell them i want to go to khanna pull they transferred they don't like to go there and your rider are so rude they don't care about customers please finished them this transfer facility and improve your services same like before im trying to use another company for traveling,69,1.0
"i am severely having a problem with changing the profile pic for my account, but for me, on my end, the app will only show the family profile, instead of labeling a button specifically called, change profile, and yes, it is absolutely driving me nuts as well. no one should be having to go through this awful experience with the application, especially when they are just trying to specifically change there profile pic, when the app will not allow me to do so, and it stinks. but otherwise, so far so good. and i still love it however it is. anyways, please continue to keep on making this app more accessible to those with visual impairments. thank you for your service.",121,3.0
terrible app .auto driver was in front of me and he refused to come and ask me to cancel the ride .and earn money no support for customer. auto driver was in different attitude . overall experience was wrost.you should have control on drivers and locations and should have given all information in starting of ride clearly .ab beech ride mei insaan kya karega.extra payment karke jana hi padega,69,1.0
best service to get you where you wish to go for.,11,5.0
if you look ing for dependable reliable transportation uber is the way to go. i use to use taxi service and bus. now i use uber ahnd bus. in my area washington alexandria va cabs are very unreliable. i have never waited more than 8/12 minutes for a ride. usually 3to6min. the system uber has set up seems to work efficiently and has helped me when i have had to get my mother to and from doctor visits and surgery's. some 2min away some 30 min away.,87,5.0
there is no way to schedule a ride for someone else in advance. i just want to schedule a ride for a relative in a different city to their airport. it shouldn't matter who is riding if the ride is paid for. it's often difficult to get a ride for a short distance. i've waited for an hour of rides being accepted and dropped for what was a 10 minute ride in a major city. sometimes drivers do this on purpose when surcharging to get a better rate. they should have to commit to a ride they accept.,98,1.0
very expensive in sri lanka now. i don't recommend it. the normal road transportation tuk tuks are cheaper than uber. before it used to be my daily option. now the rates are very high. i'm very disappointed with their service. also there are no promotions. their standard had gone down rapidly.,51,1.0
the driver will canceled there trips and we need to.pay for that thats ridiculous all favor is for the drivers.,20,1.0
ride are readily available.but payment process is a hassel. sometimes uber doesn't recognise new means of payment and doesn't refund the amount used for confirming payment method even after taking card details. sometimes it also asks for payment twice.,39,3.0
love it as long as i pay cash and driver listen your directions instead of nafigation system,17,5.0
i accpted the ride for $27. when i had finished it was over $35. there is no price security or protection even after booking a ride. where is the transparency mid-ride that someone's fare is changing? it should be illegal to change fares mid ride - a rider cannot consent. i am also a paying uber one subscription customer.,59,1.0
"well let's see. they've become greedy and disgusting. rides that used to cost 8 bucks are now close to 50 at random times of the day. claims busy, it's sunday afternoon and your charging new years eve prices. surges have gotten out of control. greed will take this company down and make it's competitors surge.",55,1.0
"before even using the app for a ride it started having technical problems on a brand new pixel 7 pro. unresponsive menus, settings not updating, etc. would recommend using something else.",31,3.0
"signed me out at last moment when im trying to add payment method and when im trying to sign in its giving me errors, stuck and cant find a ride! im getting late for class!",35,1.0
uber ki service bahut bekar hai driver bola a raha hu fir usne ride cancel kr di to penalty mere se charge kiya gya. uber ko bhi ola ki tarah otp wala option use krna chahiye.,36,1.0
"drivers always choose a long path for more money , what price they show in app at booking time , actully that goes too much higher. my experience was bad . they showed me rs.250 but, actually after reached destination they said it was rs.495 ! 😱😤😤 another day i booked for my exam but at pick time they showed me that driver canceled the booking. at that last moment i just thought how i would became able to give exam. even they have no responsibility .",87,2.0
"one thing i would like to see, is, maybe a possible uber discount. for uber drivers that may need an uber ride at some point. for instance, if an uber driver, is on vacation with their family and need an uber anywhere, they can have a discounted rate on uber. maybe an addition to the driver reward system. suggesting blue 20%, gold 25%, diamond 30% and platinum 35%. yet the driver must have a stipulation though. must have shared 300 rides total for a 3 month period prior to the discount.",91,1.0
"i had a bad experience with few of the drivers. they would first accept to come then, they actually wouldn't come making me wait for long and when i called to ask them about their whereabouts they said, they can't come. i asked them to cancel the ride so i could book for another cab (as cancelling from my side would cost me and its not even my wish to cancel) then he didn't even cancel it and i had pay extra charge for my next ride.it happened twice. please note this and act appropriately on such acts.",98,2.0
"hi, when i wanted to install in my phone, it keeps asking me to security check continuously number of times. what to do?",23,1.0
uber has been charging a lot higher for quite a while now. i am in currently in qatar and a 10 qar before would be 13 to 14 qar now.,30,1.0
worst app. they are charging the customers cancellation fee even if the driver cancels the ride. worst customer service. every time they are saying that they cannot review the ride since it was taken long back. the cancellation charges will be added to the future rides you take in future. please don't use this app and better to avoid uber,60,1.0
if the driver is driving away from the consumer then it's likely they're using another app to drop off other customer. you guys need to penalize these drivers and cut them off. i'm moving back to taxis,37,1.0
"i am a service member who just got back from a deployment. while on the deployment there was no uber services available. i noticed on my bank that it was pending chargers for the uber service. so i went on the app and it did not show a place to cancel the pass, according to help and googling how to cancel. as a result it charged me the entire deployment for a service i couldn’t use. so once i got back, i reached out to customer service to help about the issue and they did not want to refund for all the dates i was on tour. they saw in the system that i was not using the service at that time. i also volunteered to show them my orders in efforts to take care of it. i was told they could not. i then asked to speak to the supervisor and also to request to see the policy they have on assistance for service members going on a deployment. i did not get any answers. i then requested the transcript of the conversation, and the help ended the conversation. it then asked me was my need met, i replied no and nothing happen. i did not go over and fight for a company to not have in place assitance for service members and i will forever on out use lyft or rental services from another company!",237,1.0
just one thing i didn't like today. app is now 124mb which is i think its a very large app now. developer should make it less than 100mb,28,3.0
worst service. they blocked me. and i was unable to start the app. didn't got any service from it. but don't open it as they can block even a new no. as it happened with me.,36,1.0
"i scheduled multiple rides using this app. on a few of my recent interactions with this app i have been let down with the service. one of my drivers was late by a 15 minutes. no biggie i was no rush home that day, and it wasnt because of my driver. simply a glitch system. the next was also due to a glitchy system. i contacted my driver after 20 minutes of waiting, and numerous messages to be told that her app glitched and i was taken off. i was told to cancel the ride, but am charged for a cancel fee. disappointed. 😕 (update: i have been refunded since, however this trip has added 45 minutes to my time.)",120,4.0
"uber better than other services, but not all. uber should consider to join their community with good driver . some driver really bad.",23,3.0
"stupid service, bike driver scold with bad words because of destination address, there is no customer service and cheap service from bike rides, may 3rd 2.13am one stupid, uber had worst communication",32,1.0
it sucks. took more than 10 mins to get loaded😠 worst when required,13,1.0
uber only took 5 minutes to show up. vehicle was clean and cozy and played decent music. she was very courteous and kept me entertained in conversation. i'm sure she only talked because i asked her questions. seems she would keep to herself if u didn't want to engage in conversation.,51,5.0
no option to give ratings for drivers who cancel the ride on their own without informing. no option to buy ride pass other than paytm and payment via paytm is not accepted for some reason. no way to complain about anything. not at all customer friendly app. edit: it's feb 2022 and still no way to rate drivers who cancel the ride after assuring to reach pick up point. no way to track when drivers cancel the ride. i want to rate 1 star for such drivers.,87,1.0
now a days if i want to go somewhere the map shows a path which is longer and takes more time and thus the fare increases,26,3.0
"uber shuttle is the worst ever service given by uber. the driver does cancel the ride anytime , even when it's about to reach your location. there is no re-schedule option. you have to cancel to reschedule. the service is laggy. there is no way to communicate. queries are left pending for days.",53,1.0
"i like uber, they come quickly. but i'm not comfortable with keep sending me notice or advertising and i want them stop.",22,4.0
i got the help i need it,7,4.0
doesn't work it is never active when i need it cant get anything because it says unavailable,17,1.0
poorest one ever i have been charged twice for the driver cancellation the driver asks your location then refuses to go and cancells the trip and for this idiotic behavior you are been charged 47 extra and no response from uber after lodging a complaint you should monitor the calls between the customer and the driver very disappointing and humiliating as when you are booking a cab at the middle of the night and your driver is cancelling its totally not safe never encoutered such issues with ola.,88,1.0
multiple booking option should be added,6,1.0
i am not satisfied with payment options. it's better to have a direct payment like ola. while on cash every driver hesitate to give change that's not a good deal. also auto unber ask the charge from their metre box not from the unber app which apparently end up to an argument. this is pathetic service.,56,3.0
want to uninstall poor service your riders cancel ride and charged cancellation fees to us this happens many times with me you have to need confirm customer they cancel ride or your riders cancel many times your riders ask where to go if they feel destination is so far they cancel ride i think indrive is better option thnks,59,1.0
"you provide a necessary & worry free transportation environment one very important positive suggestion. an uber 'test button' one click to make sure all information on file is accurate, up-to-date and credit card good to go with uber. this will allow no last minute glitches or issues! t.y.",48,5.0
terible experience.i have paid the total fare amount of trip.in cash .then why your driver(vishal) updated the wrong receipt.i want my money back,23,1.0
"easy-to-use, no site issues so far, all of the drivers are such good people. i would like to tip them more but i am older and on a limited income.",30,5.0
always making it better. love this app. helps out when you really need a ride to any destination.,18,5.0
service degrading. requests are cancelled. denied. asks for more money than the actual fare. unreliable now. and anything happens we are charged what kind of misleading service is this. are public fool,32,1.0
"hello team, i want to know why it is so difficult to get in tough with someone to help me with a problem asap. i left my phone in the cab and all i want is contact the cabdriver to get my phone back. instead i need to put up with with you stupendous website which is of no help. why is there no one i can speak to. absolutely outrageous system you have put up with 0 consideration for customer issues.",82,1.0
"highly disappointed with the service! uber driver asks us to cancel the booking because he wants to visit his wife!😑 between his agreeing to and not-agreeing to give the journey, we missed our train. i just wonder if i should opt for it next time or not. will try ola cab service next time and recommend others to do the same.",61,1.0
uber customer service is a joke. their reputation for ridiculously bad customer service is well deserved. i haven't used uber in about 4 years or so. i do not know what my password was. i tried to create a new account and it wouldn't let me because my email address was already associated with an account. so i emailed them from my email. and they keep telling me they can't help me unless it's through the email associated with the account. it's the same email address! ridiculous!,87,1.0
you driver denied duty for the amount and he was very closed to my pickup location. the amount was rs47. i told him that i will pay u rs60. he told me that he wants rs 80. and he cancled the ride so why i have to pay the cancellation fee. all this conversation had been done with sms. if you want i can show you. i got screen shot with me.,72,1.0
nice app. need more features and upgradation.,7,5.0
"pathetic! tried to get an uber to my home (7km), 8 plus drivers cancelled on me, drivers won't take the trip, they only want to do the long distance expensive trips. uber should not allow their driver to cancel evey short trip, pathetic policy. took me more than an hour to get home by bus.",55,1.0
i think hoover is wonderful i just wish they would be a little cheaper and i wish they would do their drivers a little better i hope everything works out between it all,33,5.0
was charged for multiple $150 cleaning fees without evidence by poor drivers. tried to complain but did not receive a response. if a driver has a worse star rating than the customer there should be some kind of process before cleaning charges are applied its really unfortunate i used to love uber as it was handy but with recent upgrades and hidden fees i will now be using local taxi services instead. as they have better customer service including flat rates & no hidden fees.,85,1.0
"doesn't care about its drivers, and very bad feedback when you loose an object, the driver has to basically take responsibility and loose his time. the app runs slow, the drivers cancel all the time, if you want to take an uber take it one hour before you have to leave.",51,1.0
uber is much helpful for those who r from out of their home. easily go thier destination with uber . no need to serch destination. uber saves time and money for them. i liked uber. thanks uber.,37,5.0
"3rd class app. all cab drivers denied our self life owner of cab and we r requesting for free. ola , rapido is better than this. bakbak app",28,1.0
every rider ask more money extra charge in kolkata area they don't want to go with selected amount they ask own price.,22,1.0
"love it as i'm always in a different state, can get a ride when i need it.",17,5.0
"in the last 2 months i've had a couple of charges to my card that don't make sense one was a $14 ride and an extra $50 added they also charged me double on that ride, then give me a refund on the ride only not the 50 or double charge. on my last ride i got a $14 ride and another charge showed up for a $134 and i have no clue why. there's no contact number to talk with them about this issue so i have to go through my credit card and contest the charge. i'd rather ask uber but i don't know how.",107,1.0
i ordered an uber and it never showed up i would not recommend,13,1.0
won't let me add payment methods,6,1.0
very worst service 😡😡😡 july 2019 l have booked a trip and paid by cash.still the payment is not updated.and l couldn't able to book further ride.its asking me ro pay.l dunno how many times l have to pay for this ride.l dunno whether the driver is cheated or its due to the poor system.no customer care services in tamilnadu lndia. poor poor poor poor customer service.,67,1.0
if you get a good driver customers should be able to request that driver again.,15,4.0
"so disapointing, there are no seat choosing option in uber for share cabs also normal cab rate and share cab rate almost same, then what is the meaning of share cab? also i compared rate charges for ola and uber for long distance places rate charges are more compared to ola for same distance. you guys should review your customer charges for long distance places above 5km distances. also auto driver never pickup travel order even if they are nearby i experienced many times in shivajinagar area.",87,1.0
"friendly and get you anywhere on time, plus i would always use it",13,4.0
"the recent android update is creating the following problems: 1.wifi on off permission request every time i open the app. 2. when i receive trip follow request from any friends or family, the screen doesn't show the car. hence the option has became useless.",44,1.0
fare are crazy same place different day shows different fare. just a crappy fare culation system with not updated map in bangladesh.,22,2.0
the idea and app is really helpful. but when we need it the most trust the ride never gets booked. and sometimes prices are peak which we cannot afford.,29,3.0
the driver needed to take a shower. smelled real bad. had to open the window,15,1.0
"pathetic application and no customer service in india, deleted this application since they couldn't resolve bugs in their system because of which it ask payment of rides which i already paid moreover customer support sucks",35,1.0
i had a very bad exprience with this app driver cancel the rides very often if they heard that rides r bit longer.thats the most annoying things ever .if passenger cancel the rides u guys hv charged a fine for it.n if drivers cancel rides 2 - 3 times u guys should hv take action.thank you for ur wonderful service that u hv given.,64,1.0
"it was good, i wish they had an uber i could smoke in.",13,4.0
uber bus service is greatly improved,6,5.0
i use my daughter medicaid to book rides with uber and honestly it's frustrating because i can't track my driver nor will i kno when the driver will arrive and in the past i've had to call medicaid to complain about uber drivers simply because so many would cancel it's a good thing i don't have to pay out of pocket since medicaid takes care of it for me otherwise i'd be even more pissed,75,2.0
i'd give zero stars if i could. i told ubers support team that their driver was racist and all they had to say is that they refunded me my money back. as in this driver will not recieve a consequence and that they don't care. you shouldn't have poeple driving if they are only willing to pick up a certain race.,61,1.0
"highly disappointed. i was double charged for the same ride. i took a ride in february 2017, paid for it at the very same time. now in august 2017, i am again receiving its invoice on email and have been charged again automatically from my linked paytm wallet. i informed them about the issue and in the beginning they were not even ready to understand the problem. it has been more than 15 days, nd now they have acknowledged that there was a problem at their backend but have still not refunded ne back the amount. i am feeling cheated. it is not just about the amount, it doesn't matter now. its about the trust that u place in such big companies when you link ur wallets such as paytm to them for easy payment and they misuse it. they can charge whatever amount they want whenever they feel so. do you think we really have time to play that message game? why don't you just resolve it in a single go?",172,1.0
they add extra amount to paid worst app and bann this app,12,1.0
"absolutely worst app, can't add gift card waste of money.",10,1.0
very bad experience. please always check that ac in the cab is working. because uber cab drivers will accept the ride and will not inform that ac is working or not and will tell you only when the ride gets started on the mid way when you load your luggage. even customers support will not help you they will just send emails and want positive feed back. uber is not going to refund you even you pay high charge. uber won't call you just email. also there are not any higher authority for uber.,94,1.0
worst experience no option to cancel ride drivers are rude and harsh talker,13,1.0
"my card expired, and i wanted toe re load the card. the app does not allow me to reload with the new expiry date.",24,1.0
today i was emergency but uber driver will not accept my ride request they was transferred the request to other driver and uber waste my pricious time.,27,1.0
"i used to love uber but recently i went on a trip where they charged me an additional fee for no apparent reason. we went down one road that was not toll, there was no traffic, bridges or surge pricing. i contacted online customer support and we went back and forth at least 4 times where each time they failed to answer my question on what the additional fee was for. instead they replied with generic answers such as ""your charge is correct"" but that was not the question i asked. im extremely frustrated with uber and their lack of customer care. additionally each time you reply to your string of generic replies from uber, the customer service rep who replies changes which is extremely stupid because they end up providing the exact same unhelpful, generic ass answer as the previous incompetent person. they're service reps need to learn to actually read the customer inquiry and answer them as i wasted a full day going back and forth only to receive absolutely no answer.",174,1.0
"really good i love this easy to book auto,cars.but sometimes if i book car,auto means the uber drivers didn't pick up the ride request.so uber please fix this issue",29,5.0
can't add voucher that was added to the account as payment.,11,3.0
"one fraud experience with me. once booked for schedule drive option but driver didn't come then we booked uber ride now then we canceled scheduled one as driver didn't come but then also uber cut money without any reason & no contact to concern issue & no reply for messages also,still waiting for my issue to resolve.hope they see this & contact me.this is very bad way to collect money by adding card details of user & cut money as cancelation charge where fault is from uber only.",88,1.0
"once you add gpay as payment mode they'll ask you to credit 1re. later even before you confirm the ride they expect you to complete the payment. and yeah, they won't return your 1re. so 50cr downloads and rs50 crore made out of nothing?! ask for a tip uber.",49,1.0
the drivers accept the ride and keep on calling to ask where we have to go. and then they cancel the ride if they don't want to go to that place.,31,3.0
the drivers will never return the change if you're choosing cash as your payment method everytime you choose paytm as your payment option you'll have to add ₹350 in your wallet doesn't matter if you're travelling for ₹40 or ₹240. is that fair? the drivers will go to some other place instead of coming to you and won't even pick your call and some drivers will even block your number so that you won't be able to call and the worst part is when you cancel you only will have to bear with extra charg,95,2.0
app won't let me verify my number. i've tried typing the number in and requesting a call and nothing comes through. yes i am sure that i've put the correct number in. does uber just not want to open an account for me?,43,1.0
they have not provided me much payment options. they always show more price for rides to me. 0 star,19,1.0
drivers should be well interviewed,5,5.0
worst app ever they higher anyone! my dad was supposed to be taken to a destination but the driver took him the wrong direction. dad wanted to get out but he didn't want to let him! what kind of stupid service is this.,43,1.0
i want jo join as uber driver but not able to process.,12,1.0
i am not impressed with uber at all lately for the past month i have tried to have rides bought for lack of a better term and even scheduled where 9/10 the request is either denied or just no one takes it and i have deleted the app from my device as it has proven to be completely unreliable when i need it most,64,1.0
"this is a horrible app, they system os always messed up horrible , horrible app lyft is waaaaaaaaaaaaaaaaaaay better. and i didnt even mean to give it a star it sucks! derservs no stars",34,1.0
"uber app has the worst navigation system ever. most uver drives have to rely on google maps instead. and for us users we experience a major problem, the drivers can't even get a proper navigation to our pickup location. i hop the developers fix this asap.",46,2.0
"editing your existing payments results in error messages, the uber eats section built into this app doesn't know what it wants to charge you. this results in corrections being billed to your card days later, which is frustrating. overall, if you don't have to use this app you should not use it.",52,2.0
upfront price lie. i wish in could post my screenshot. my upfront price was 9.03 and i was chargrd 21.07. the first time my upfront was 9.85 and charged 21.88. this is not fair im a single mother still working thru this world wide crisis. no i havent recieved none of my taxes or government hand out yet. so getting over on a essential workering already struggling is sad for a million dollar company. im really wondering if legal action can be taken cause this is being done on purpose. so sad!,92,1.0
is was a wonderful trip. i felt like a family friend giving me needed transportation.,15,5.0
drivers asking drop locations.deliberatly canceling trips.rs 30 been added for no fault of mine,14,2.0
don't like this new update as i can't share my ride status with my family,15,1.0
you must have wallet option and you must have professional drivers and you must have your call center number.,19,2.0
"uber is useless, spent 30 minutes looking at ""two drivers around you available"". would be late to the airport, thankfully started ordering way in advance. never again, uber, use lyft, guys.",31,1.0
you should not make discounts on account of drivers. they should not loose money because you are making discounts just to compete with bolt.,24,1.0
"changed phone but same number and email, unable to install. i want to be access my account but it doesn't let me, i'm not creating a new one, but it doesn't understand that and says unable to create new account because i have it on another device. i am using the same simcard number and email, the old phone is damaged and does not work. now i will have to use another ride share app to get to work cause i have no other choice.",85,2.0
"u guys take money from my account before giving me a driver, not cool, if i could see whoever is in charge of this app, trust me you wouldn't like what i would do to u",36,1.0
80% times uber is not available when we search. they should increase their fleet in pune.,16,2.0
"i would have rated higher except that when trying to sign up, i keep being asked about my insurance information or that it is pending etc; etc; so i just gave up!",32,1.0
the app interface need to improve. uber go only was being ahown regular uber taxi option not at all was available. scheduling the pickup should be made available,28,3.0
an option which gives pure service,6,5.0
good but need some discount,5,5.0
1.please calculate distance from drivers current location+ drop distance+ new book ride distance and genrate estimated wait time. 2.some drivers do not cancel the ride and do not pick up rider which makes rider to cancel the ride and get penalized incorrectly when mistake is with cab driver. 3.some bike drivers come to pick up location and cancel the ride and ask for cash instead of uber money please keep a tab on them,74,3.0
"not able to reset password., keep repeating options",8,1.0
basically its a international fraud. apart from all known issues they also show less fare when you book and charge much more when ride end for same route shown. this has happened many times now. for last trip fare shown was 32 for a drop at home. i changed drop location to almost 1km before my original requested drop and to my surprise i was charged 60.,67,1.0
"uber is not available in my area past 11:30pm and it is absolutely garbage at finding a driver during covid. not only does it constantly fail to find a driver for a single rider, but even when you find a driver they will immediately cancel your ride. i have a passenger score of 4.96 out of 5. i have never been rude to a driver or left a negative review. i even tip most often! when i do find a ride i have a good experience but when i truly desperately need a ride late at night uber always fails.",100,3.0
"you have the worst customer care support. you simply waste people's time without taking any option. rapido is far better atleast they have a helpline number where they call. i asked your customer support to call me on phone,but you always insist on messaging and keep on asking same thing again and again. i would give you minus review had there been options.",63,1.0
it provides very good service to us.uber add a new dimension in our lyf,14,5.0
"not well-mannered drivers. also, they won't pickup their passenger even after accepting the cab request",15,1.0
very bad app drivers refuses even he is standing in front uber should aplly some heavy fine on those people.,20,1.0
"not evn worth 1 star. pls dont trust this app. drievr will cancel ur trips as thier wish, no punctuality. kindly dont be frustrated because we cant rate the people who cancelled the ride. pls provide that facility too. excelllent service that in emergency i havr to go login to something and that support from your chat team. can u even understand the emergency of a person . dont blaber whomsoever ur am just a uber customer not any1 random",80,1.0
"can't add payment method when in different country, terrible user experience",11,1.0
gps used to be really bad but now they have a live location option! kudos!,15,4.0
"low level communication, system poor options",6,1.0
it's a very bad app and very worst service. cab drivers are inhuman and as well as uber. i was tried contacting consumer help number but uber is not responding. worst service in entire world. atleast chech once before letting drivers to drive uber car. worlds worst navigation services and worst drivers they have. better we should with local taxi or auto which are not connected with uber. worst experience ever had seriously it should be band in india,79,1.0
"all my experiences with uber drivers have been great. they were readily available whenever i needed a ride on my trip to vegas, i live about 40min from the bigger cities so i don't get a lot of available drivers in my area that's the con for me. and when i'm in a big city and there are other people waiting for uber it can get confusing looking for the driver.",71,5.0
you should add a temporary ban option when we cancel a rider with a specific driver and choose to search drivers to the same destination again. it's disgusting get the same driver 😡,33,3.0
a problem with the app the app is now stuck and i can't choose either my pickup or drop off point or even both and if i succeed to do both the navigation for the captain to my side is stuck on his point when accepted the request,48,2.0
uber have zero customer support i booked a cab with mode of payment card the driver started the trip and ended it on his own and i have been charged for the trip as there was no authentication require for driver to start a trip.drivers can do as per their wish and we people doing online payment need to face the consequences i have also contacted their customer care via app zero response very poor management even though ola charges bit high there is security on start of trip and our money is safe,94,4.0
the driver cancel the trip and i still need to pay rm5 fee,13,1.0
"i paid fair for my trip but uber asking me to pay for extra money and uber saying that i hadnt paid for my trip.i tried to contact them,but uber doesnt has anyway to help me and report my problem in app. this so unfair for customers . as the responsibility of uber ,first, they have to ask did we paid or not and after that they have to add payment for customers unpaid trip. this so unfair to customers. this happened to me twice. i hope you will be able to have a solution for this matter.",98,1.0
good it should in rulal areas also like madhubani bihar and small city,13,4.0
"price gauging at its worst. i had a ride scheduled, then the app couldn't match me with any drivers. then i requested a ride regularly through the app, and while it estimated a driver 2mins away, someone 10mins away accepted. when they were 5mins away they cancelled (or something?), and uber couldn't find any other drivers. so i go back to the home page and suddenly my trip is estimated at $85 instead of the $30 it originally was. i ended up calling a taxi, which was $30 anyway (without tip).",91,1.0
i cant add my gift card no live help no one to talk to downloaded latest version cleared my cookies why is this option mia?,25,3.0
need some improvements in service,5,5.0
no1 fraud app i had booked a trip but the driver doesnt came for more than half an hour and didnt pick my call if they are not ready to pick up then why the hell they are accepting the request if i cancelled the trip uber will steal my money has partial payment i have to wait for the driver to cancell the trip then only i can do new booking very frustrating then i booked in ola for my journey the cab drivers and uber are partners to steal money there is no customer care no to contact,100,1.0
still trying soon i it feel more better when your in need of a ride when some of ur family is not available,23,5.0
app doesn't work extremely well sometimes. reported a missing item for an uber eats order and i am yet to receive a response. it is confusing that uber doesn't have more direct support for issues (i.e. some kind of support chat or direct e-mail account for the public to see) which is extremely surprising considering how large this company is.,60,3.0
used to be a good ride app but now its awfully disappointing. there are so many uber drivers around my town but yet no one volunteers. thinking about deleting this. it's worthless. update on 6/25/2022: still a worthless app. needing a ride home from work at 10 pm and no drivers around to give me a ride. terrible.,58,1.0
"uber used to be good. now it's become custom that when i pay my trips with credit card, they'll charge me double than the fare showed when i first requested it. pity.",32,1.0
i don't get many receipts on my email. do require them .,12,4.0
"up until 3 days ago i would have given uber 5 stars. one day i tried to order a ride with uber a error message popped up. despite using the app a week or two prior the message told me i had outstanding charges from months ago and could not order until i paid. so i tried a every card associated with the account that had money on it multiple times. i contacted customer support multiple times yet the issue was not fixed. then i attempted to order food and the order cancelled for the same reason but this time my card was charged. having received no services i again contacted customer support and requested a refund. days later here i am my account still not fixed, still trying to get my money back and every agent messaging me the very same thing word for word. do yourself a favor if you need anything ask a friend, family member, call a cab or use lyft.",165,1.0
"i want to add google pay as one payment method. but i'm not able to. there are attractive offers in google pay, and it's the only payment option not available.",30,2.0
"very bad updated and very bad application driver not come and start ride at his end, no pin before starting ride at customer point and company raise bill. customer support at zero level. if customer wants to contact not any number provided.",42,1.0
v good service. i am fully satisfied with uber allhumdulillah.some time captain irrrtate when pickup request call during their current ride and force for cancel.other wise this is v good service,31,5.0
it needs update every time to work decently. otherwise it doesn't show chats or prices.,15,2.0
when it works it's great but often times if you're trying to get somewhere within a time limit you're gonna find yourself sol a lot. they also need to stop allowing drivers to get another ride before they're even half way done with their current one. i shouldn't be waiting 20+ minutes for a driver who just picked someone up when there could be a closer and more available driver. also put a time limit on the driver's accepting riders. it lets them sit there for 10 minutes before trying another.,91,1.0
pathetic app when you need it to book urgently ! takes hell lot of time to find destination.,18,1.0
my first official ride with uber and my driver was wonderful clean car very friendly my daddy,17,5.0
fine ecosystem . fast and easy-to-use.,6,5.0
worst experience. the driver cancelled the trip and now it demands cash from me. i would never use this app again.,21,1.0
it is really affordable we all should use this app and their service and forget about driving and have fun,20,5.0
would not accept valid email address. uninstalled! i've solved the issue lyft. 😊,13,1.0
this company is not interested in riders response. when we report an issue because of drives they don't give us a satisfactory response. they don't care about customer satisfaction and let the automated reply respond to us. they only need our cash.,42,1.0
even 1 star is more for this app.i am really disappointed the way this app is.i had to pay twice for the same ride.i already paid the money to the driver but in the app they showed outstanding payment and tookthe money from my bank account.why the hell should i pay twice for the same ride.i want a refund soon,60,1.0
"estimation is completly wrong. app says that wait time is 4 mins, after connecting to driver the wait time changes to 20 mins. made me late a to a few appointments last couple of times i used it. also gps is not precise and wants me to wait in the middle of a road",54,2.0
"i always have issues with this drivers because the price tag always change at my destination and that is fraudulent, this has occurred many times no traffic no delay the drivers will give me different price from what i saw on the booking app this act is very bad and should be stopped i can't rate this app because the company or driver are thieves",65,1.0
"app is generally okay and helpful but until my issue is fixed the 1 star rating stays. my app is up to date and there is no problem with my location info/mobile data yet uber does not allow me to add multiple stops and when i am able to, the app freezes. please fix.",54,1.0
i don't like the list of issues when you rate a driver less than 5 stars. sometimes none of those are the issue. there should be an 'other' optio,29,4.0
"so i have been waiting for a driver and said my location was too far to pick me up. i was 10 minutes away. another driver isnt even budging to collect me now and hasnt responded to my request to cancel after he hasnt even moved from his spot. and now im gojng to be charged a small fee for canceling after he was ""already on his way""",68,1.0
"im new to uber, it's great you know when they arrive, it's already paid for from your credit card. got to where i needed for like 10$",27,5.0
need to know why ride rates varies before and after ride completion. it's a cheating.,15,2.0
they get me where i want to go.,8,5.0
i am told my account is disabled although don't know why. i contacted uber support. it just wasted my month and not provided me proper solution. @uber help. i hv read ur reply. man i did the same multiple times. what do u want me now? u think i need to wasye my time again?,55,1.0
you did not give cashback in tour & also got other passenger trip in our trip by driver of cab . as per your scheme you should cashback to me soon .,32,1.0
uber you and your drivers scammed me . i had booked a cab and when i started my journey and gave the otp driver said he doesn't accept upi payment even though i had selected upi payment as payment option. i gave him the cash and i was in hurry so i didn't check the status. on my next trip i relaised i was charged double the fare and the cash which i gave to the earlier driver he didn't update it. then how do uber finish of a trip if they don't get confirmation from the driver about payment.,100,1.0
earlier this was the best. and now from last rides i'm having horrible experience in ksa. waiting atleast 30 minutes to get a ride. drivers are accepting the request and after few minutes they cancel. charges are also increased.,39,1.0
"it's a freaken annoying to keep zooming in to the destination during a ride i need to see where i'm, not where i'm going as i already know where i set the drop off location",35,2.0
once the driver lied and did not add the extra money.to my wallet he said he did not have the change when i contacted uber support they said we can't refund you dont use uber,35,1.0
"overall great, but please add more payment options like upi bases app",12,3.0
i got cheated by driver. and this fraud uber company not responding to my email and not helping me in this matter. driver forced me to collect rider amounts in cash and he did not updated in the system. now he is not receiving my call. and also uber customer support not helping me.i request all people please be aware about this kind of fraud.,65,1.0
issue with application. 1. saved payment method don't reflect . 2. help tab disappear after the new update. 3. corporate profile disappeared.,22,1.0
uber app is very slow due to which customer switch to ola however ola is costly but due to app glitch very time consuming for book it this customer dont want waste time and book ola plz work your app,40,5.0
"when i needed this app to work the most, it fails me like always",14,1.0
best driving app. helps you to get anywhere you want on the map . very special thanks to the uber team. : ),23,5.0
i have not been able to request a ride for weeks now. i've reached out to support multiple times and they haven't resolved the issue. absolutely terrible support for this app.,31,1.0
looft app no one accepted our request from last 1 hour,11,1.0
i like the uber add.,5,5.0
the app is good but the delivery time is too much to bear with and also they should accept money from other wallet apps as well instead of just from paytm. they have the add debit/credit card option which is useless because they won't even debit the order money from it. you guys should also accept money from other wallet apps as well as it will be more helpful for people who order regularly.,74,1.0
won't let me use app. i have a new phone and address for paying with my card.,17,1.0
terrible. can't choose payment option. ends up saying something went wrong,11,1.0
why would i have to remove my existing apps? rediculous.,10,1.0
need more easy function to use.,6,5.0
used to be good but now it is as unreliable as it's competitors. i always get drivers going to the wrong pick up locations and still getting charged for that. weird. i don't know if that's a way of earning profits but it is wrong! improve your system,48,2.0
"what an awesome experience! thank-u amiee (darlene) for making my first uber experience a fantastic one! anyone who utilized this uber app, make sure you ask for darlene, but call her aimee, she truly made my not so great morning of shoveling & being stuck in my driveway, more enjoyable. her nissan juke is a beast! got through these not so forgiving side streets here in erie, i seriously felt like i was untouchable in this car. great conversation & i felt very safe! that was one of the things i was worried about due to this being my first uber experience. again, thank-u aimee! if there were 10 stars on this rating system i would give them all to you!",121,5.0
where the hell are we suppose to put our complains or issues in this app. i had an incident yesterday and still i could find a way to get help for it in the help tab all we get is some predefined answer what if we get something else that we need help. evey basic app has that 'contact us' option where the hell is it in this app😑😑😑😑 i was using uber for year now really disappointed with this,80,1.0
better to dismiss this app forever! cabs are always unavailable ! drivers never want to accept the ride but just sit there n waste customers time as well as there own time.,32,1.0
"it has become a useless service, the driver never reaches on time, it's waste of time to wait for these guys. i reached karachi at 7am despite several attempts no service was available. i had to wait for an hour and finally had to use normal taxi service. it should be stopped as i heard uber is charging too much from drivers so they are not willing to go for this service. government should stop uber drama now as it's misleading people.",82,1.0
your latest update in chicago isn't working. couldn't request a pickup even standing right by the sign for the zone.,20,1.0
"the app doesnt work functional anymore, i have to redownload every time just to request a cab. i either finish my trip already and couldnt request another one (still said incomplete) or i couldnt request at all. this getting very annoying and waste my time",45,1.0
excellente especially in a time of need,7,5.0
i would give 5 stars except for the driver's that cancel because they don't speak english or know the route or don't like the area in hopes of the cancelation fee.,31,4.0
"today i have a worst experiance , the driver is pickup the ride and then he told i am in other location i am not pick up ,then i cancel the trip , i add cancelation charge there is no my fault , the driver fault but i give cancellation charges this is too bad.",55,1.0
"siddesha driver was very rude, just bcz he could not find the simple address, he cancelled the trip, and this bloody uber ppl are asking me cancellation fee. you worst.",30,1.0
"uber driver partners refusing to accept uber cash. insisting for cash. starting arguments. we have to pay double, pay cash and also through uber cash the money gets auto debited. no help fro uber, as uber is not punishing such drivers, instead debiting aur account. shall shift to ola. as requested the trip details are :- trip on 4th august at 03.46 pm. the auto driver refused accepting uber cash. and insisted for payment in cash. i had to pay double, as money was deducted automatically.",86,1.0
lately that app has not been notifying me when my driver arrives a ride i took yesterday was canceled and i was charged for that and had to send right back for the driver they tried to call my app never he received it aside from the ridiculous price hikes this other glitches with this app that i do not feel like or have the time to go into however drivers know also whatever it is needs to be checked into,81,2.0
terrible service lately. as a company they are okay. the majority drivers on the other hand are a bunch of crooks. they accept the trip and tell you to cancel knowing you would have to pay the cancellation fee and they get money for doing nothing. i've taken screenshots and today alone it was done to me 6 times. i drive every day so now i'll be deleting the app and downloading bolt. then they rate you poorly and the good drivers have doubts to pick you up. what a disappointment,91,1.0
it's cool but it messes up the payments options and says it doesn't support mastercard plz fix this,18,3.0
how to pre book. ride? the new version isn't showing anything,11,3.0
all drivers 1st asking destination than fare & cancell the ride mostly says want to go offline specially bike drivers & specially when need help there is no any no to call uber or anyway to contact such a wrost service,41,1.0
could not add payment ever!,5,1.0
"worst app ever! there is no option to talk to the customer care in case of any query. plus uber service is also pathetic! drivers take 15 mins to reach the pickup point, they ask for cash even when the ride's payment has already been autodebited from wallet, and yes they will ask for that 0.07 rupees left unpaid by you for a ride of rs. 207.07, for which you've paid 210 rupees cash. wont extra 3 rupees cover your 0.07? and then they will ask for the tip too! u dont deserve even a zero star!",97,1.0
great apk gets me where i need to go when i am on the go. thanks,16,5.0
i was a continuous user of uber and it was very useful for me but when i changed my old phone and when i tried to access uber in my new phone then i couldn't access my account because my number was already in use.,45,2.0
"there is no point of using this app. how can you get a driver with an eta 30 minutes? when a driver asks you where you are going, they are condidering cancelling the request.",34,1.0
facing too many issues in this aap. i creat new login with my 1st number after some time it app showing me ur account is disabled. i try to creat new account bt still not able to login only aap sending core after that not proceddding. poor aap.,48,1.0
i had been using uber ever since it’s creation. i’ve relied on it to get to and from work especially during the pandemic as a essential worker. i was a diamond member and i monthly pass user and uber pass user. most recently my debit card was stolen which lead to me unlinking my card when the new card came it was hacked and being used as a master card instead of a visa. i reached out to customer service and they basically told me to unlink all of my methods of payment and to try to re link methods of payment that would work. someone even asked me to send pictures of the debit and credit cards i was trying to use. uber blocked me from linking any payments and being able to use my app. it’s been over a week and i’ve had to rely on other ride app shares that aren’t of quality or service. uber customer service claims my case is pending. while it’s pending i’m left with only lyft ride share app to use in my area which is typically more expensive and their drivers struggle to find their riders even with gps assistance. this has been a terrible experience especially considering how long i’ve been a loyal customer of uber. i’m highly dissatisfied and disappointed,221,1.0
"was good. but uber, should pay to have. plexiglass fitted in the cars.",13,4.0
i need this app to stop sending me texts messages all the time especially uber eats if l need it l know what to do. stop sending advitisement messages to peoples inbox everyday without their permission it's so annoying!,39,1.0
i hateeeee the new uber pool. walk to meet the car? i mind as well walk to my destination for that price. fares are higher. this sucks. 👀 for other transportantion.,31,1.0
generally works as it should. dont like drivers taking then cancelling rides.,12,4.0
my last ride experience was worst.kept exact location but he roamed extra and made to pay extra.pleas do the needful,20,5.0
my uber driver today is good i hope all the driver are same like him,15,5.0
"why i should pay for the driver who canceled my request? its not fair dude, can u make the service better? this service was sucks",25,1.0
its expensive and doesn't have fix price to the same place all the time. one time its 15 the same day its 30 the same place. baddddd,27,1.0
fare prices as per the distance is too much coastly and when rides get booked then unnecessary traffic charge or something another useless charges also added in the bill by uber so i really disappointed with the service offered by uber.,41,1.0
"very bad service, literally all basterd drivers, will not even cancel the request but will not pic the call and stay in one place without moving. not once but several time, it is a struggle every time, i had missed so many events and was late several times, drivers are really really irritating",53,1.0
"don't know why but the app has been messed up ever since the latest update, sometimes the location pin doesn't show up. at which point i try to manually type it in and the keyboard doesn't want to open. or the search bar isn't even there. now the app says google play service is updating, nothing is updating.",58,1.0
"today i booked the cab and after 5mins cad was ot moving from the location. when i called and requested the drives, he asked the drop location after refused to come and waited for 15min and disconnected. whom to report such issue. plz show the drop location to drivers to end such discomfort. plz open call center to hear our problems.",61,1.0
"not bad but have an issue with the wait time for uber go, probably need more cars. but otherwise,they're very effective.",21,5.0
would rate 0 if possible. prefer lyft.,7,1.0
"i want to post about two drivers who actually insulted me and talked in a very disrespectful way and wasted my time when i have to go to work on time. if they are their top drivers, then how would their low profile drivers work? zameer lec 4328 cultus mohammad lec 5911 mehran worst worst worst experience!",57,1.0
not able to see anything other than a map. i have google map for that. no ride options nothing. worst app,21,1.0
"the most horrible app in terms of customer service, first of all they dont have any customer support number/email, may be they dont want to listen to customer issues, apart from that in app one cannot raise an issue of their problems with the ride, you get only options what they have mentioned to choose from, lastly even after raising an issue uber customer care never gets back to you",70,1.0
"first, i would like to say that i actually like uber. i certainly prefer it over lyft, because at least guarantee to get a ride pretty quickly. the reason that i rated two stars for the uber app is because i want to get the attention of the people running the app to deal with an issue on the app. i just got a new phone, and when i tried to request a ride, it keeps asking me to update my phone number even though my current number is still linked to the account. can someone please fix the issue?",100,2.0
"when uber gives an eta, you can bet that at least 9 out of 10 times, you will be dropped off close to the latest estimated time of arrival. wait times for pick-up are frequently 8-15 min long. lyft is not like this, although lyft's rides are slightly more expenisve. lyft seems to be using a more honest/realistic system to estimate pick-up/drop-off times.",63,1.0
"took a ride to the airport, was running late, uber made me wait for 20+ minutes, so in fear of missing my flight, i canceled my ride to take a regular one. i got penalized for twice the amount it takes me for a usual day to day ride. i took another uber to the airport, missed my flight cuz the driver drove slowly(even though i insisted him to drive faster) and had to pay twice the amount for a usual fare to the airport and still return back. uber is not passenger-friendly, it penalizes them for certain things that cannot be under our control but i don't know if it does that for the drivers as well. recently(again), my ride took a lot of time to come to pick me up and my phone was running low on battery, i tried to contact the person to explain the pick up point, but he didn't know english. i still explained. he apparrently didn't understand. my phone was dead after that call, and i couldn't find the car. guess who got penalized again? me!",183,1.0
carlos was awesome and i got to experience a ride in a new tesla . the car looked like it just rolled off the showroom floor . he keeps his vehicle spotless thanks carlos,34,5.0
"after update, cannot add multiple stop. i would like to call a ride 15 mins later !😤",17,1.0
1 star review until you give proper instructions on how to unlink uber from my calendar. not cool man 🧐 big tech changing my settings without my permission. i've spent 30 min on trying to figure out how to change it back. i use my calendar for my business when i click on the address it's goes straight to uber app,61,1.0
i love uber. i can't stand how i always have issue 😭 with the making payments option. i never know when the app is going to act up. yes i have money in my account.,35,5.0
uber tore my family apart since my mom found the app and she wanted to do that she's been gone all day and all night and barely even comes back to the house,33,1.0
you need to improve on your apps and more promotions,10,3.0
"worst service by uber. never gets booking when we needed, uber drivers never available on time. never use uber for cab booking",22,1.0
app is malfunctioning. doesn't add location.,6,1.0
"after the latest update, i am not able to share my trip details with anyone. the option of share trip doesn't work. kindly provide an update at earliest, it's a critical feature for women's safety!",35,4.0
excellent service but problem is that most of the uber auto doesn't have online payment option. i think uber shud work on this.,23,4.0
prices should be low . i love the overall experience but i think fares might get more customer friendly,19,4.0
"**to whom this may concern,** (i would like to make an apology for this bad review! this was the 1st time i had ever tried to use uber. later on i found out that i hadn't completed my acct. set up by confirming my email addr. so this is the reason they never showed up! they didn't have my pick up info!** sb/oh.12/30/18.) uber sucks! i give this the poorest rating ""f"" for failure! uber never showed up!my appt window 2:15-2:25pm & it is now 2:49 pm & no ph. # to call to make a complaint! oh. sb",99,4.0
worst application ever. they don't know how to resolve issues and give false reasons to block accounts. would have given negative rating if i could,25,1.0
"i had an important doctors appointment today and waited an hour hoping someone would drive me but ended up not getting any drivers and missing it. i live in the city, how can there not be anyone? my destination was only 18 minutes away by car",46,1.0
i don't want to give this application even one star. these people are crazy. they stole my money. i have completed 20 trips for weekend and they didn't paid me my money. suddenly surges disappears as soon as you accepted the trips. how come this is possible. when you call support they always says it varies time to time. how come it can get changed within fraction of seconds? i have been trying to ask them for paying me for what i have done. the support answered the call then they forwarded to,93,1.0
just bought a uber card from my job it did not work at all keeps telling me my payment method is unavailable now i'm down $40 to be quite honest if it did let me post it without doing the review on the stars i would give this zero,49,1.0
very bad experience with this app every rider transfer the ride after asking the area. location updated why thy ask location? and they never cancel the ride if they don't want to come or pick up.?,36,2.0
my credit card had expired and i could not update the card. i had to delete the old card and add it again with new expiry date and cvv number,30,4.0
one thing i want to share to everyone who is downloading it.once ur money has been spent unnecessarily on uber they are never gonna help u.ur money will be gone.coz they will never return that money back even if they didnt provide the service.this is the level of their professionalism.i will share 2 story: 1) i completed ride for 3 kms after that car gets stopped and unable to start again and i have to pay full price 2) double payment if done to driver they will keep it and u will just cry.,94,1.0
on 12/10/2021 i booked an uber auto and it was a non cash trip. after reaching the destination driver asked me to pay in cash i told him it's a non cash ride i will make payment through my card. he keep on asking to pay in cash as he want money to fill the fuel it was very irritating in the public hence i paid him the cash. after some time when i tried booking a new ride the payment of last trip was showing outstanding but i had paid the driver in cash. since i was in need of ride i again paid.,105,1.0
"arrived in newark airport and paid a fortune for a taxi. i tried uber for my 2nd ride on this trip,, and had a wonderful experience. up front i know the cost and the wait time. wait was 4 minutes, , and when he was 1 minute away, i stepped outside. i confirmed his license plate and approached the car. he confirmed my name. the ride was safe, the driver was polite and pleasant, and the car was spotless.",79,5.0
"not possible to schedule a future ride with multiple destinations. i find this very poor. i now found out you can edit just before your ride is due, but adds the stops after the final destination so have to add one then delete and then put it back on to make it the right order. this all last minute so a bit of a pain.",65,3.0
"it keeps saying i have an outstanding fee owing on my credit card, however i called the driver and asked if he has recieved his money he says he has. and to top it off the is available cash in the card. 8-( so annoying, i cant request any trips due to that",53,1.0
theres no way to cancel uber one membership. faq leads you how to do it but when you hit manage membership cancel option doesn't exist -scam,26,1.0
simple and easy to navigate through the app. the ability to rate the driver with tip option's is very useful.,20,5.0
"very good app, wonderful map, it would be more better, if the trip cost decrease a little bit",18,5.0
they have blocked my account with no reason and even though i have send the requested information twice (id and card) they did not active it back. disgraceful customer service.,30,3.0
the app said i got my refund. but actually i didnt. the driver cancelled the ride but i was charged hence i requested a refund. they said it will be given. when i queried again they said its already been given. but there was no money back in my account. terrible,51,1.0
"used to be a good service but their customer service sucks, in fact i had some support staff try and scam me for cleaning fees when i hadn't taken a ride in years. other rideshare/delivery services have a customer service number to hopefully speak to someone who can understand you, unlike ubers help/chat which doesn't even have a simple ""i have an issue"" option as there are definitely things not covered available options to get support. thanks for changing the landscape and ruining it, be better",86,2.0
you guys are useless. what's your purpose when one can't get rides conviniently when one needs it? rubbish!,18,1.0
"pathytic service @ the end captain told im not coming, so cancle the ride i have no cancle option",19,1.0
i wish uber update and make people able to drive them self instead with proof of license because most of these uber drivers don't know how to drive at all or they either drive too slow knowing that imma be late for work or anything,45,2.0
"your customer support is pathetic.you and your drivers cheat customers. i paid the fare for a trip using credit card but after the trip driver again asked me to pay for the trip i.e for a single trip i paid double amount , one to the uber and other to the driver. when i informed this issue in support section of uber app i got a message that the amount can't be refunded. this is really frustrating. there is no ther way to approach the customer care. uber should be banned in india.",93,1.0
"multiple issues faced. designated vehicles are canceled automatically increasing the wait time. vehicle provided in the end is different then what is booked, making the trip tiresome. passengers have to sit cramped up in the smaller vehicle. over all the experience is not pleasant at all. would not be using uber any more. ola is a much better alternative to you guys.",62,1.0
i appreciate ubers service. i wish there were more evening drivers in upstate ny.,14,5.0
drivers need to be more well trained regarding the location,10,3.0
"uber ride quoted me the best price from international cruise port to home, but wouldn't allow me to confirm pickup location to start the booking process. ended up in classic taxi, paid more than expected - but at least i got home safely. this is the second time uber leaves me stranded, deleting app now.",55,1.0
fare should be showed on rider and driver's mobile,9,4.0
you driver took us wrong direction and we paid double the amount did navi mumbai dharshan for your fault with my money. no refund no option to complaint no hope of any service my money gone refund excess charged to my account.,42,5.0
abosolutely dreadfull ! just wanted to order a car and not once did it offer pick up.,17,1.0
"i can't request a cab when i needed. every time when confirm the ride, an error occurs. help desk people say only one thing that reinstall the app. disappointed.",29,2.0
getting service worst day by day.😡😡 drivers are not giving response they are asking money separately they don't want online payments this was 5th tym in a week without coming at location to pick up drivers completing trips nd there is a no option for this to complain for them nd we can not do any call to customer care service here .suggest to take strictly action to that drivers.,70,1.0
very annoying and frustrating. i tried to make an uber account but it says my phone number and email address is already taken. even though i haven't made an account or made a password. and when i try to make an account it won't let me grow through with the security passcode and makes me start over again. even more disappointing there is apparently no email address to inquire about this. and i can't ever get past the stupid security check,81,1.0
i want to edit my home address but not able to find how to do that,16,5.0
it's a good app but how unprofessional the drivers are. they ask you where you are going and won't move towards you until you tell them the location📍. and if the location doesn't fit their idea then they will cancel it. and the whole process of searching for a new ride takes place and the next rider does the same. i used to love uber but you should really monitor your drivers.,72,2.0
"the drivers are cancelling my request these days and i am being charged the cancellation fee. when i am trying to revuew the cancellation fee choosing 'driver cancelled' as option, i am getting the error ""bad request"". something is really wrong with the app right now!",46,1.0
before it was showing £3 - £5 for my journey. now its showing £5 - £7 for the exact same pick up and drop off location. money grabbers you need to sort your prices out. absolute piss take,38,1.0
i think that saying my political views don't allow me to ride in some greasy hippies prius is a good business model. but here we are and i don't know if you know this but discrimination against someone because of their political views is like the dumbest thing especially when the people you are banning are the only ones with jobs so. good luck with your new adventure. i will be uninstalling. after a week or two to see this review gets to stay awhile. maga.,86,1.0
"worst experience! uber's gps system has prblm, you should fix this! and the drivers are frustrated bcz they don't get their incentives and so does frustrated drivers and wrong location detection creates clashes between drivers and passengers. have been using uber from so long. it was good enough but now the system is too poor",55,1.0
worst app not able to give proper location to driver even after selecting manual location and the highest is they charge for this and there is no option to select that driver is not come at pik up point and driver not picking up calls or read msg i was sent strictly not recommended when you are in rush,59,1.0
"uber pass is a scam with about $100 spend this month i've saved $3, according to the app, and they still charge you $20 dollars to go 20 streets in manhattan, when a cab is $12 for the same ride - implying surge charging still is in effect. support doesnt answer to requests. strongly recommend against this plan.",58,1.0
you guys have to improve your app they always show extra charges. and i used this app almost 60 times and all the i pay extra charges and your drivers always accept the ride and then start asking questions. where you want to go. one thing if u accept the ride you should have to drop up if u dnt want to drop then never accept the ride. and your drivers have no manners how to talk. you guys have no any help line number. just because of all these things i hate your uber😡,95,1.0
this disgusting service embarrassed me in from of my relatives. frst of all they have issue in digital payment. so i thought to do cash payment and then pay from my google pay as i do. but now u stupid ppls changed it. u can't change payment option in mid ride. i had to tell my relatives to pay 700 rs. never gonna use this service again and plz. u guys also stop using it. these ppl even don't have a fixed rate. some time it shows 500 rs then 700 rs than 1200 rs.,95,1.0
this is a very bad taxi app it add-ons extra charges of past cancelled trips and even do not refund the extra charges in next ride/trip.,26,2.0
"no customer service. have an issue and need an actual person? forget about it. it allows the drivers and stores to charge for items never received. then when you want to catch a ride, they ban you from doing so because of an ""unpaid"" food delivery order you never actually got. now you're left stranded at an airport with your 3yr old and waiting for hours for a ride from a friend. screw you uber.",75,1.0
"installed app, scheduled a ride, put in my credit card details, waited for an hour, scheduled time goes past, waited for another 10 minuted, no oelne shows up. i'm now late, thanks uber! booked a taxi, 7 mins they actually show up. i'm on taxi writing this as i delete my uber account then delete the app put in a 1 star (would be 0 if i could). will definitely be recommending against anyone using uber from now on. i guess uber = unreliable! don't waste your time!",88,1.0
"although the drivers are awesome uber head office needs to do something about wait times and drivers picking up trips but then staying stationary then canceling the trip, a lot of drivers only seem interested in collecting trips that have a larger sum attached, recently i've also experienced drivers not completing the trip on the app which then effects the cost of the trip and you have to fight to get the extra cost reimbursed, used to be an excellent service but is now just ok",86,3.0
you need more restaurants on your list to order from,10,3.0
wt$ the driver cancel the ride and i didn't see the worst app ever vvvvvv bad uber please this should not be man some times it's not bad it's 👍,30,1.0
most of the time auto didnt accept the request when destination is not so far.,15,2.0
i am new to uber and i don’t know or it isn’t clear to me as to when it is acknowledged that i am done with my ride i would like to know that the ride is complete. when i just finished my ride it wasn’t clear to me on my phone that it was over. it seemed like i was reset for a ride from the airport? earlier in the week i was charged a six dollar cancellation fee. if the drive would have called me the problem would have been solve immediately. one can’t make the assumption that the client is familiar with the neighborhood. overall the drivers have been professional and the cars clean. i wanted to tip the last driver to the airport but given all that was going on at the airport and my confusion with the app/technology. needless to say i would appreciate uber help desk with regard to impute. i hope this message is going through the correct channel!,166,4.0
"i've been using uber for a couple of years now. it's ok. the prices are getting expensive. i use it frequently because it is convenient. these days i don't know what is wrong. when i request a ride, the app directs the drivers to the pick up location and then before the driver moves the car, the app says you've arrived at your destination. we haven't even moved! this has been very frustrating! this makes most of the drivers act as if i'm doing something wrong. i've used uber for more than 2 years so i know how to request a ride! i've reached out to uber over this issue but they haven't helped in anyway to solve the problem! please reach out and let's do something about this! it is very frustrating! and i don't like the fact that you can't reach customer service on the phone. it's time you look at that too. i'm looking forward to receiving the help i need very soon!",166,2.0
worst cab booking app. it will connect you with cab which is so far away from you that the time you want to save is consumed by the driver reaching to the pickup point. 0 consumer service support,38,1.0
worst customer care support possible. i lost my phone in uber and i couldn't contact anyone to help me out. only if uber was caring enough for their customers i would have not lost my phone and got it back!,40,1.0
takes forever to find a driver 🙄 and it doesn't want to show the fare until you get connected to a driver where in the past it has shown,29,2.0
"it says it needs update, when i trybto update it just shows open (not update). infinite loop",17,1.0
"very bad experience, bad smell in the car. ac is not working music system damaged",15,1.0
don't need stop down loading,5,1.0
"need a ride? they have you covered. timely, friendly service at a decent price. i have never had a bad experience with them.",23,5.0
"this app is unusable. whenever i try to pick a point on a map, while zooming in from a world map to my country and then to my city, i get reset every 5 seconds or so back to a world map. i never enable location service, the only way i always specify pickup point in other taxi apps is by picking a point on a map, and here it's not working. it doesn't even work when you print address, keeps resetting it. absolutely unusable.",85,1.0
"i've used this app twice everyday, six days a week for work and due to the most recent update caused the app to lock on me after the first ride. so i literally have to uninstall and reinstall to get a new uber every time. it's becoming annoying.",48,1.0
look at this app as the last resort. i always need to wait atleast 10 minutes for a cab which extends up to 30 minutes at times. they have inexperienced drivers who can't understand how to reach a simple location.,40,1.0
i am using uber since it came to india. appreciate their services. but now days i am facing some difficulties like some times driver didn't moved towards me and after no proper response on phone he cancelled trip it takes 10 to 15 minutes waisted of mine moreover i will have to pay cancelation fee first before booking next ride it takes another 4-5 minutes. i mean this is really disappointing.why should i pay cancellation fee for drivers rudeness? secondary most of time driver s calles for the destination location before moving towards us this is unprofessional as per uber policy . so please share trip destination to the drivers so that they can pick trips of their choice. it will help rider to save his precious time.,128,3.0
"it's a nice app.if we wanna get a taxi,we don't need to go to the main road.the taxi will come at the front gate. but the reason why i put 3 stars is because no cars are available at rural areas.can uber do anything for that?",46,3.0
"it was great initially, but had a worse experience. driver requested for cash and now it's so difficult to reach support that from past 3 days i am trying. response from them is it's a system error and apologize, and expecting me to pay extra. looting coustomer.",47,1.0
"my review is about uber service and not app. uber service is day by day degrading to less than worse experience. more worse is, they don't have customer care. can only open tickets, but you will see only limited categories of issues. even after i raised the ticket, not a single executive care to read the problem once. i strongly believe that they using autobots to respond based on keywords, pathetic. if we cancel the trip, they charge us. but when the driver cancel after waiting for long time we get nothing other than time waste. i wish some better vendor venture into this space. currently both providers are competing to ruin the day of riders",116,1.0
i forget may password howshould i book uber,8,5.0
it's very costly and no easy option to complain.,9,1.0
"there is no option to add upi id, asked for help 2 times but did not got any response.",19,2.0
"extremely dum fraud detection system, blocked my account in the first time i used the app and forever as the customer service representative replied as he said that this number tried to log in from different devices. stupid protocol . you lost a customer forever!",45,1.0
"first of all everything was fine. then what happened i got an email from uber that said ""hi jj, please visit this link to confirm your email address:"" so i clicked the link and everything seemed okay next moment i lost a lot of money because someone took a expensive trip on my account which is impossible since only i use it and only i know the info. okay so i stayed calm and went to the bank they said i should contact uber and find out what happened first . so i contact uber and their support has not answered me in 6 days now . worst app with worst support ever . no wonder people start using local taxi services instead of uber lately.",126,1.0
it's very bad. many times the driver denies to come and pick up and sometimes they don't repond. whenever the driver denies the duty we have to cancel the ride and pay the cancellation charges. sometimes even if we haven't cancelled the ride recently we have to pay the cancellation charges. since they denied the duty why should we pay the cancellation charges 😡?and please create a option so that you will get to know why we have cancelled it. please fix this issue because i prefer uber over ola.,90,1.0
"don't go with uber worst service, i lost my bag in uber cab. driver didn't intimated me once. just 2 min after leaving me, i saw that bag is missing then i tried to call uber customer care but there is no number in operation. then i went to there help section and cal connected to driver and he said he is going to hyderabad airport and don't know my bag. after my lot of requests he agreed and came back 1hour after and asked 1000 rupees mentioning that he canceled a trip and he will be charged",98,1.0
why dont uber driver doesn’t follow the map and pick us up why always they call before picking up thats very bad why dont they use the system they have.,30,1.0
"iske sare driver unproffessional they dont know to communicate , this app has so many glitch , after conferming two time and one time after chatting with driver then they cancel it they take our 1 hour peicious time . they are just worse than worse . if this app has negative rating i would love to go with negative as low as possible . worst experience ever . i am strongly reccommed to do not use this app. it just waste your precious time . do not use at any cost .",93,1.0
"i have a tight schedule and hence need to get to places on time so, kindly do something about the drivers in pakistan as they do not confirm and/or cancel the trips on purpose without any clear reasons just to make sure the prices go up. this as a result end up wasting alot of my time.",57,1.0
"i wouldn't take or work for this supposed ride share (actual taxi company) if my life depended on it. they just use the excuse ride share to get around the state, county, and city taxi laws and regulations. it is there job to put good reputable companies ( who follow all laws and regulations and employ good reputable people ) out of business. my 1st ride cost $20 to get to my destination the ride home ( same distance ) cost over $250 for the same car and driver only 1 hour later because of their supposed dynamic prices. on the way home the driver asked my friend and i where he could get drugs ( we were terrified ). what a rip off and very untrustworthy! i would rather die than take them ever again!",136,1.0
app can't have any customer care no. today 1 driver cheat me and i want to complain but i can't able. how i reach to customer care.,27,1.0
"error message telling me that i've opted out of receiving sms messages and to test ""start"" to a specific phone number.after about 15 attempts of doing this it finally worked. just for the next page to tell me there was too many attempts with my phone number and to try again later.are you serious? all i wanted is a ride to the airport! smh",64,1.0
long wait at the airport. thought i would be able to get an uber easy at the airport but no chance. when you order one it looks like there's one 2 mins away which is on its way. then it disappears and another one pops up which is 10 mins away. just as that one's about to arrive that disappears too. it's not right that the drivers can just cancel jobs willy nilly and leave the passenger in the lurch. i was going to cancel it but uber wanted to charge me a fee which is a real cheek.,99,1.0
"this app customer service was not helpfull . after i raised a complaint they asked same question repeatedly that ""what's the matter?"" . i was complaint against a driver's rude behavior. but the customer service team didn't even help me yet. so not want to use this app anymore. i am a very old user of this app. i didn't expect that types of attitude from the driver and also customer service team. i am going to delete this app.",80,1.0
ghatiya service. every time the rider ask where you want to go and decided as per the location that he wants to go or not. and cancelled the ride,29,1.0
uber eats wants to verify my account through facebook before i order. its proving very difficult. not happy,18,2.0
uber is an alternate safe and fast way to get to where you need to go.,16,5.0
pros: 1. quick booking 2. wallet option cons: 1. slow update on driver's location 2. inaccurate map 3. pricey compared to other available taxi apps,25,2.0
trouble shooting situations needs to be updated,7,4.0
uber was expensive than the other. also they are choose the long way for additional payment.,16,1.0
"since an year or over i am not able to use this app. with existing account, when booking a ride, it ends up in an unknown error. contacted app support only to know that they cannot resolve it as my account had been blocked. when asked what may have caused my account to be blocked, response was, its in their policy not to disclose what is the issue. and when trying to create a new account, that goes in a loop. enter contact number, details. comes back to contact number page. when your app is so bad, why you blame user of doing suspicious activities and block the account?",109,1.0
"after receiving food poisoning on my first order, and attempting once more via ubereats to have missing items that i paid for and not issue a refund for them. the reason given ""this happens on occasion."", so it's perfectly fine to charge me for something that i don't receive? no, that's not okay that is called theft. i've also tried contacting via the supposed phone line you have for immediate support that won't allow you to be put through to a human being.",83,1.0
app refused to use my address to schedule a pick up. no idea why? i'm in the city.,18,1.0
"after the driver was not able to find me at the corner of 25th street and 55th way the system asked if i wanted to reschedule, i did not want to cancel, however i had no choice but to reschedule, now i am being charged $6.00. what about my inconvenience.",50,1.0
pathetic. waited for 30 min but no one reached at my address. auto reallocation of cabs and driver cancellation,19,1.0
"account got banned due to unknown reason. tried to reactivate as per the guidelines. received a mail from support team that this is a system generated flag, and they would not be able to lift this restriction manually. account unusable !",41,1.0
sir i need a urgent ride in uber please send the car,12,5.0
"i pay 5 dollars just for the driver to get 2 dollars. its inconsiderate of uber to allow this. they spend their precious time, their cars, tires, oil, overall maintenance of their cars. if it werent for the drivers uber would not function. have more consideration for your drivers, uber.",50,1.0
"really ridiculous how expensive it gone latley. normally would lay like 15 but the prices are going up to 50! just for a 13 min ride, i used to like this app but now i'm just disappointed thinking about installing this 😠",42,1.0
"it is good application. top notch service. whenever i go out, i prefer uber but now these days it's showing more fare then other applications for example: ola. guys you need to work on that.",35,4.0
"why i gave only one star because it's service sometimes is so so worst that they always turn up . most of the time . why these happening i didn't get it and most of the time they cancel because our destination is too near or too far. see today itself they have turn me down two times i was so devastated by the service. hope it""ll end soon",69,1.0
gps needs help finding address,5,3.0
"i least expected such a treatment. i made a request for 7.30 pick up, he came before 7.15 and i explained to him and promised getting down before 7.30. however he left before the time and now i'm being charged 6.00 pounds.",42,3.0
i want to give 0 star to this app. so pathetic and irritating app. i have told them many times to allow me to do payment online but no action taken and asking me for same fare twice even after sharing screenshot. no call support. i haven't seen a worst app than this.,53,1.0
"i would prefer rapido over uber because rapido drivers do not charge us more money, uber drivers are always not satisfied with the amount they are told, but this problem it's not us, it's uber's problem, how much money they pay their driver, i have to cancel the ride every time because your driver needs some more money, then he will go or else he agrees. and we have to cancel the ride under compulsion, then you guys again charge us the cancel charge, please rectify it.",87,1.0
uber is horrible. their app suck. i had to refresh three four times to get a proper working functionality. on top it doesn't allow the users to change or add destination.,31,1.0
"the worst app , don't trust this app. i was with my family in road and needed car to ride us , uber didn't work and accept my cards . no support at all.",34,1.0
driver would be uneducated and not match the identity shown in booking. in jaipur i ride in many uber cars good except some people mostly are uneducated and theif minded person also the process of complaining would very unsence,39,1.0
"hello every one , yesterday i booked a cab in night time and also i got a call from driver through cab landline number for address and but after 5 minutes some one else used my trip and driver switch off his cell phone and very bad experience i was suffered that time. driver name is shiva kumar,how this cab company driver's play with us/ a very very bad experience i got.",72,2.0
"it is now probably 5years since using uber, twice, and have no intention of ever using them again. on the first occasion the cabbie arrived quite late and claimed i had moved from my call position; i had not moved away from the bus stop from where i had phoned as it was the only decent lighting anywhere near. i was charged $25 for what another provider would have charged at most $15. next experience was an annoyingly long wait for arrival. cost: $25. other cab cost: less the $10. bye, bye!",92,1.0
requires everyone to wear a useless mask.,7,1.0
i don't want to give an a star to uber .bcz. sometimes the charges too too much for 25km . like today . i booked my uber at 550 rs for rohini at least 25-26 km away from my doorstep . and when we get off to the car the charges us 1089rs . uber if you are to able to solve this types of issues . please remove or block your app from india . and one thing more .the don't give us any customer care.,87,1.0
"totally disappointed with this app, i paid all rides , but the app tells "" review & pay now to save time requesting your next trip, how many times i paid for trips",33,2.0
safe and professional driving where ever you need to be! thank you !,13,5.0
uber should also introduce an option to pay by cash.,10,5.0
"why we don't find any auto , no one accept our request 🤬🤬",13,3.0
"uber app is an abomination. i spent over an hour of frustration trying to update my phone number. customer / community help is worthless. they obviously don't appreciate me as a customer or they would have a support telephone number and human help. god help us if this is the future! stop uber, run away, run away. rectum, they are!",60,1.0
worst driver.forgot his name and plate number.but atleast please choose some one who is responsible.he had me waiting for 20 min.and still didn't come. didn't pick up calls too.i lost ₹ 40 for his irresponsibility.very terrible experience. i want my 40rs back,42,1.0
please add some options for direct consulting with customers. we can't contact wid the managements. the only thing we have just report the driver or app but we got some issues that we have to share with you before pick up . and please update driver's negative part,48,2.0
"on 09.04.22, few minutes after boarding the cab (around 700m), the driver told me there was no fuel in the car and refused to take me further. he left me in the middle of the road. moreover, you charged me ₹80 for the trip that was refused to me! not only would i not pay the charge, but you should pay me for the inconvenience caused. such unprofessional service is not expected from a reputed company such as uber. in view of above, i demand that the charges claimed be immediately reversed.",92,1.0
"nice job, good creativity and an option to sequester d massive carbon refilling climate change. kudos to y'all in uber technologies inc. let's join hands 2 safe our mother #planet #🌍",31,5.0
"at the time when we need much, drivers keep cancelling rides. one suggestion: don't show drives other trip untill he entered the otp provided by app user.",27,1.0
"professional, engaging and kind. we could not have asked for more. my friend’s car broke down in rye, nh and had to be towed to a dealership in portsmouth. we needed to get back to newburyport, but before that, we needed to transfer a trunk full of shopping bags and holiday decorations. charles, who prefers to be called by his middle name, frank, cheerfully helped us transfer everything twice—from friend’s car to his and from his car to mine when we returned to newburyport. most of what was in my friend’s trunk had to be delivered to boston the following morning, including 200 gnomes that were to be decorations for an event she had organized. frank saved the day, not only by doing his job, but by doing it with sympathy and good cheer. and as other reviewers have noted, he is also a great conversationalist.",146,5.0
the drivers didn't arrive to the location and send a sms that they arrive.and actually and as per gps they stay in a place near by the location not in same ( note that it is a correct location as when i order for another ride the driver come normally to same location).stay for minutes then cancel the request and i try to call them to know where there location.they didn't answer.i pay the cancellation fees . almost so many do that,82,3.0
"for the most part the app and the service work well however you guys need to look at the customer service in india. either they don't understand english or they're understaffed. i tried to tip my driver for a trip and for some reason the payment went through but the app didn't reconcile the payment. trying to resolve this has been exhausting. they ask for evidence, i provide and they ask again and again and i can't use the service till the tip money reflects as paid.",87,2.0
everyone should use lyft. help end uber and boycott their garbage service. they treat customers like trash. help put uber out of business!,23,1.0
"iam a regular uber user and the driver are not cooperate with the uber apps i guess. everytime driver ask for extra charges and if iam not willing to pay for it they cancell the ride,i hope the uber takes this matter more concern",44,1.0
such a pathetic service ever i nevr knew that the uber service will be so pathetic actually we were about to depart from gurgao to kishangarh after work and the driver was caught without the documents for the wrong turn and he let us pay for in the middle of the night is it a client fault ?,58,1.0
"please improve your app to add favourite places directly from map location. currently it allows only by typing address, which is not possible for all locations.",26,3.0
worst customer service and app is way more pathetic i am unable to login to my account it says reset account even not via web and iv been trying to communicate with uber cs and i am not getting any response from them i want my previous trips history so that i can reimburse that money by showing the bills to the company i have been using uber for quite sometime and have been a regular traveller always faced problem and drivers cancel trips i had to pay the cancellation fee as u know u cant contact cs they are not there to help u if u r strandled bekaar hai my money is stuck now i need my trip history urgently hope someone forwards my message,127,1.0
i wish i'd give negative star because here moto drivers ask for extra charge and if passenger refuse to do so they put you on hold and never reach to pick up location.,33,1.0
"decent app for what you need when you need to get around still. shame they take most incentives for their driver and now they got rid of their rewards program so it's almost always cheaper and faster to just order a lyft. sad times for someone like me whose spent tens of thousands here over the past few years to have my experience be reduced to less value than the competitors. feels even worse now that a majority of my drivers don't even want to accept rides, or vent to me about other scandals",94,2.0
"do not download, i cannot recover (forget) password when download new phone.",12,1.0
promotions already added to my account are not applied to my ride. uber doesn't have proper customer care to resolve our issues. we have to live with what ever the text. worst customer experience.,34,1.0
i am greatful to have this app. but sometimes you fetch the wrong address which will irritate both driver and passenger. please fix it.,24,4.0
older version app is far better than new one. i'm not able to track cab. international worst app. i feel like un install and use ola or local autos.,29,1.0
"i wish they would implement better criteria for drivers. plenty of my drivers have been unable to follow directions on map, or speak any english at all (in boston)",29,3.0
"most of time the car driver​ asks 'where is the drop' . then if they don't wana come , they will say us to cancel.if we say for cancellation fee will b charged then also they won't listen and they will just switch off the phone or won't receive the call. if driver don't wana come , then why we should the pay fine? please tell me?. make some options like ola where we can say 'driver said to cancel the cab' so that we don't have pay fine for cancelling. solve this problem as soon as possible and take some action on drivers and a make rule, if driver don't want to come he should only cancel the cab . he should not tell customer to cancel the cab.",130,3.0
"pathetic experience. 1 day it asked me to sign in. i had forgotten my password, so i started to reset it but it said it wanted to verify my account and asked me to sign in. how the hell will i verify my account if i can't log in. this was the actual problem that i wasn't able to log in and then you ask me to verify it. moreover, there isn't any customer care no. available. google says to sign in your uber account to talk to customer care.🤦🏻‍♂️ how can i contact them if i can't login.",99,1.0
i want to sync my paytm with it but nai ho paa raha. fix it.,15,1.0
"driver asked me to cancel my ride, i thought that would be ok coz its just a 5 mins away drive. not until i was there inside his car travelling for almost 3 hours and was charged 200sr that was supposedly just 10sr.",43,1.0
refuses to accept my card as an option of payment,10,1.0
horrible. i had booked a ride. i usually use uber when i am in a hurry because the service is superb but this recent booked ride i had was horrendous. i waited for the driver to arrive after 30 minutes only to see it cancelled and booked to another driver who is going to take another freaking 30minutes more! and i couldn't cancel it because i would have to pay for a freaking ride that never took place and have inconvenienced me extremely! i hope you fix this because i am never to use this app again unless you do.,100,3.0
"i had three separate cards on here. all i have used either for rides or to add cash to my uber wallet. almost every other day, i get an error on two of my cards saying that the ""payment option isn't available"" and my third cars says ""it's either pending, banned, or deleted"". please tell me, uber, how the hell that's happened? like i've stated and my trips show, i have used those cards before! this app is absolutely useless at this point. it will be deleted.",87,1.0
"in bucharest, uber requests are canceled by driver after 5 minutes waiting. it seems not ok anymore, at least in bucharest! update: got emails to start using uber, but everytime i try to book one, no driver will accept. too bad, was one of the best, now looks like a normal taxi co. if the driver doesn't like the destination or too short or too cheap. better go with bus. :).",71,1.0
easy to use and accurate. i would give ***** if there was a function to specifically request a car that can seat 5 or more adult passengers comfortably.,28,4.0
delay factor should be minimised.,5,4.0
"there is a combination of things that make up the reason i enjo uber. the reward point system. the savings made for rides, the choices for take away and now with the added transit and/with a hire ebike heally my or and beobx only thing that is getting annoying.",49,4.0
"your poor business model may work in other countries but it is making customers suffer in india. there are a lot of cunning drivers who play dirty tricks using the loopholes in your rickety system to make a quick buck by frustrating customers, making them cancel and then making uber charge the customer some cancellation amount. all this without giving two hoots about how important the trip is to the customer. if they miss their flight, who cares. and then, radio buttons for feedback. seriously?",85,1.0
"this app sucks, everytime i try to add a payment method, the app shows an error stating 'something went wrong'",20,1.0
extortion and unreliable. i would rather be kidnapped. it's cheaper! !,11,1.0
i can't find any option for google pay in the payment options.!,12,1.0
great! disciplined services experienced so far. best wishes!,8,5.0
"no other options for payment,its better if you have a choice of much more friendly like alipay,for now taxi is more reliable so uninstalling it again",26,1.0
"so. how the mighty have fallen. from an excellent sufficient experience to one of the poorest managed. waited an hour, multiple trip cancelation, and several deduction that are still not reversed. i am disappointed and disgusted with this service- missed my flight! if i could give a zero rating i would.",51,1.0
always 100% reliable. i don't know what i would do without uber!,12,5.0
need to add upi transfer to mode of payment in india,11,3.0
i hope you provide us with the services as you show in your advertisement. and drivers never accept online payment the reason they give is your company doesn't pay them on time.,32,1.0
good app as a software prices are ok but needs to improve service quality ( drivers),16,4.0
"from and excellent service to the worst service you can get. when i need the service at least 3 drivers cancel, due to this waiting time can be from 10 minutes to an hour",34,1.0
"i'm not writing all the things wrong with uber because it wouldn't change anything, have been ubering for three years and with all the drivers they hire and the ridiculous prices and problems im almost to the point of using lift and i spend $20+ everyday.",46,1.0
when i confirmed the trip and i contacted the driver simply he replied he is coming shortly but after 5minits your app shows trip is cancelled with out my knowledge then i booked another cab and rs 43 has been charged me for cancellation of before booked so why should we as a costumer loose the money without proper reason i felt very bad for this reason.,67,1.0
pathetic response of drivers and no complaint option is given in app for such kind of issue created by driver add complaint / suggestion option in app,27,1.0
"your new pool sucks, your service sucks. i used to take pool service for more than a year, today with your sucking new update, even at night i am dropped off at 500m from home. i uninstalled your stupid app.",40,1.0
"watch out for ""free 1 month trial"" is a scam! they charged my card the $10 fee right away woth no option to get a refund even if you cancel right after you sign up.driver name jesus (las vegas), cancelled on a monday morning (no busy day) to charge my card $5.he did not show up at all.my next driver pick me up in less than a minute with no issues.watch out for jesus he is a scammer just like uber1 trial!",82,1.0
drivers cancelling rides all the time and since covid protocols are almost done.ac should be on. don't wanna pay that much fare for melting myself down in the back seat,30,1.0
best service in new delhi,5,5.0
"this app is great and cheaper than lyft in my area but what bothers me is sometimes i can schedule a ride and most times the option isn't even there altogether, which is odd. not sure if it's a bug or that's just what it is. overall, it's good",49,3.0
it's only ok. i wanted to be picked up at a location in front of a hotel but it kept defaulting to a location across the street,27,4.0
repeated prblems. i entered my request 3 tmes and do not have confimation. i had to walk 4 blocks to accept the pickk up time uber kept repeaing. i am handicpped and walking was very hard. now i am at 3855 davis and no one is here !,48,1.0
"it's great, works well; just wish there was a loyalty program or something similar. a way to get discounted or free rides.",22,4.0
it was getting late and i needed a ride so i downloaded this app and was able to get one for way cheaper than lyft. thank you uber you guys are lifesavers!,32,5.0
i have a new phone with someone elses old phone number attached to it. its ridiculous trying to re-establish my account.,21,1.0
good but sometimes drivers cancelled trips. need to work on that issue to improve services,15,3.0
"unnecessarily i have been asked to pay extra amount on the app where i have paid the money to the driver and that's not lookout whether he updates in the app or not. and the worst part, no resource to contact the customers care. it's too pathetic at the same time on google it showed that how can i make call to uber customer care it said open app and click upon icon then you will get a help option and then click upon call support but this option isn't available on the app.",94,1.0
the most 3rd class thing is those who are ride with the bikes any of the riders are don't want to go wherever you want at first they ask you how much the fare shown in the application and then they cancel.,42,1.0
i'm trying to add my payment method but the app is not allowing me to do so. wth? please fux whatever bugs that's causing this to happen and i will rate it higher. thanks.,34,1.0
"certificate error every time i try to use the app and prompted to reinstall. when it worked, it was nice to catch a lift the couple of times i needed the service, too bad the app sucks.",37,1.0
"there is no way to switch the payment method, so if your card expires, which it will, you are screwed, you have to create a whole new identity to get a ride, no one has time for that, what a worthless waste of time",44,1.0
left my cell phone in the car and the driver was nice enough to bring it back 🙏 thank you very much i greatly appreciate it.,26,5.0
"i used it once and it was great but when i tried to use it when i had an emergency yesterday, it kept saying it couldn't read my credit card and i would need to scan my card. i tried different different methods, it placed a hold on my credit card but did not not send me a car. disappointed!",60,2.0
-5 star because the driver cancelled ride and u still want me to pay 82rs don't know why make your service good or i will report this to consumer court.,30,1.0
its not downloading huge time required to install,8,1.0
i'm giving 4 stars to this update. app is very good but i want its old version. can you send me any link for older version.,26,4.0
"i have had great experience with the app in past years, but since last 2 months i see drivers rating affecting the overall profile score. there is a desperate need for training the driver on how the scoring metrics work. they are randomly giving average rating to every rider without being aware of the repucssions rider would face in coming days with uber taking as drastic step of even deactivating the riders profile.",73,1.0
nice app but some problems driver bed behaver mostly for this way i request to app check the point,19,5.0
won't accept any payment options,5,1.0
if the cab need to be cancelled it wont even be asked why we want to cancel it and the cancellation charges should be bared by us. if driver denies the duty also you will charge us the cancellation fee sometimes. it will be irritating for us.,47,3.0
drivers went back without contact and added paymnt as penalty disgusting service,12,1.0
using uber services is awesome i am a frequest user of uber mainly because the price is ver low comparte to other services. mainly customer service is very active.,29,5.0
pathetic customer support resolution. there has been a surge of drivers asking cash instead of online payment. once booked through online payment they either ask for cash or cancel the ride. however there is no option to change the mode of payment post ride confirmation. so that means we end up paying cash and the app still shows outstanding payment. customer support is asking to pay for booking future rides. how is this resolution?,74,1.0
"we are unable to change the payment mode during the trip, which you can add, only we have paytm wallet, can you get other wallet option. in paytm also we can allow one more account",35,5.0
"uber deserves zero stars.i used it for the first time in last year.i was checking a ride, the fare was 130 and i got a call from my friend.we talked about 2 mins, then i got back and now the fare was 155 which is not fair. so today, my family and i need to go somewhere urgently and i used uber again.the fair was 133, i booked and the fare turned into 153 coz they charged me for an old trip which i never had, we merely stopped the ride for 2 mins to pick up a cake the fare turned into 173 now",105,1.0
"terrible customer service response, a simple task like adding email to a number with code verification took them forever. know this, that's why uninstalling. simply can't access my account. mailed them & talk to them already",36,1.0
out of all the apps to ask for rides this one is the worst. it charges you before you even starts a ffing trip. what if i need that money to go home in a situation where im in danger? i dont have it bc you took it from me. terrible policy. (sorry for bad english),56,1.0
no one will accept your ride request unless it's super expensive. forget about uber. drivers just don't want to work. choose a different option.,24,1.0
"i am not able to make payment using amex card. also after deleting a payment option/card, it still keeps on showing under payment option.",24,1.0
horrible customer service they dont even have a support line. oh they just recently added one for premium members 😒,20,1.0
the app of uber is probably the best look wise which is why i gravitate towards it but honestly it’s double the price of other apps which makes me not use it. a 4 minute car ride would’ve cost me $19 on here and on the lyft app it was only $10 but i had a small wait time which i’d rather do then pay double. when it’s late night and your trying to get picked up fast ubers probably better but generally i use lyft because of the different pricing options ( such as u can wait 10-25 minutes to make it cheaper but they almost always come in 5ish minutes despite that time frame) and i wish uber had that type of option other then choosing the type of car which doesn’t make it cheaper it just makes it more expensive,143,3.0
such a big company and has no option to add a upi except paytm,14,2.0
i never disappointed while use this but last week when i booked an uber and i had been waiting for 10 minutes then the driver cancelled the ride by himself. and i had to pay fee cancellation for the next trip. it was the driver's fault not me but the customer should pay the cancellation fee.,56,1.0
i used this service in kolkatta it is very helpful for me and i hope it gives better services in other state speacially in delhi great work and keep it up thanks,32,5.0
"very bad experience specially today. i booked cab and he made me wait for the first 20 minutes and canceled the booking without talking. i called him many times but he never picked any call. so careless people. if they don't want to pick me atleast he should inform me. and in the rain, this service gets double rates. still don't come on time. this is the major problem by uber.i have been using it for more than 6 years but since 1-2 years it has disappointed me a lot. so i will uninstall it now.",96,1.0
"uber has been unreliable today,the app deducted money twice out of my account and did not reverse either payment, i then got the driver and the second payment wasn't authenticated so now i still have to pay unfairly when i actually paid twice and the customer service is absolutely useless as they told me they can't do anything so i still need to pay. i am a dissatisfied customer who has used uber for a long period but from now on i will officially discontinue the use of this app due to this.",93,1.0
very bad facility in this uber app. when i m trying to reset my password. there is no option to create a new password and facing a lot of problems. i think ola is the best app camper to uber,40,1.0
extra charge added after seeing the final rs.,8,2.0
"hello, why is the app not working properly? the app has been incredible for a year. not lately. uber app allows me to type my pickup point, then provides similar alternative addresses as it always did. they are all grayed out as if not active. but then the app hangs there and won't ask me if i'm done, and automatically bringing me back to the last screen. it just hangs there forcing me to hit the back arrow. as a consequence, i have been stranded 4 times now. this needs emergency attention!",92,4.0
i wish this app can show in advance if a driver is a smoker. smell of cigarettes is hard to mask in the car. that smell makes me sick/nauseous. uber for non smokers.,33,4.0
i would have gave 0 for the worst customer service and third class driver's behaviour.,15,1.0
this app should not be trusted in emergency situation. they claim fastest service but their driver cancelled my ride after making me wait half hour. if they didn't want to take the ride they should cancel immediately so that our time is not wasted. after coming half the way they cancel immediate. it's been 4 hour and i still haven't gotten any ride. i have booked almost 6-7 ride and they all did the same. if 1 star was not compulsory i would have give it zero. worst experience ever.,90,1.0
1)deduction when you cancel before you board. 2) if the cab is way away then it takes ages for cab to array because the respective drivers cancel your request again and again. 3) unable to edit existing card details.,39,1.0
i'm not getting share pass option in my version of the app. for my colleagues in office the option is visible and they are able to buy share pass. when i complete a ride i'm unable to make a payment. there is no option available for me to make payment. the option is available only during my next ride booking. it is a horrible experience. i also don't have direct option to contact support as well.,76,1.0
"worst app ever. cheating customers by showing low price during booking and giving higher price once ride is done, even when there's no traffic or any wait time. i faced this multiple times. such a cheap way of gaining money by uber. didn't expect this and going to uninstall right away, would recommend same for all.",56,1.0
"i don't want to make it here but my issue was not addressed properly in the help function. the story is: i'm in hong kong, i work on the hk island side and live in kowloon. when i go home from hk island to kowloon, the estimated route was always through the western tunnel that costs $75. the problem is, when the driver took the alternative route - the cross harbour tunnel of $20, the app always counted me $95 for both tunnels. this is simply impossible! but the help refused to adjust the fee!",95,1.0
plz add gpay option as well for more better service,10,5.0
i am going to uninstall this app. ride cancelled by driver and ride cancelled charges they are putting on my next ride from me and its totally driver's mistake. and . why should i pay?worst experience,36,1.0
"need to work the manners of your driver's in lagos, nigeria",11,2.0
"a great app indeed but some drivers are really misbehaving with the riders. the cancel the ride after coming to our location and the app tells us to pay 30 taka to the next driver. again they accept the ride, come close to our location and when they hear where we want to go, if they don't want to go there, those ill behaved drivers cancel and cuts the call instantly on face. uber should take some initiatives for these drivers.",81,4.0
"can't update personal info. old phone number, old credit cards. can't verify any of the old information. so i guess my account is lost? but you keep my email address attached to it.",33,1.0
"when i was new for this app, it was working very well but after 4-5 mnths or you can say now when i was booking an auto, uber only searching and searching that' it.and tday i booked an auto they showed me 15 minutes,after that when there is only 4 minutes left they again showed me 11 minutes more. i got late for my office.then i booked a normal auto.there are so many issues tht happened in past. totally wastage and useless app for me.auto drivrs don't know the routes proprly and tuk more chrge",95,1.0
"good luck with uber's customer service if you ever need it. slow to respond, no phone number to call, took 2 days to fix a problem that could have been fix in 5 mins over the phone. edit: try physically talking to people instead of the bs in app contact.",50,1.0
this application is a total waste of time. please don't download this app as this app does not let you sigh in to yoir account. i downloaded and created an account but when i tried to sign in it was always showing that the password entered is wrong even when i was entering the correct password! i request to fix this application,62,1.0
very satisfying good quality drivers greatly appreciated,7,5.0
i am adding my number then i put otp the my name then it come back to number then same option again and again 🖓🖓🖓🖓,25,1.0
"twice of 4 rides requested, the diver did no arrive, so we reordered and arrived late for train departure, and the driver this morning told us he could not get to our street, again making us 30 minutes waiting for a substitute ride.",43,4.0
"we had booked uber rentals for 5 hours. the driver drove very slowly on purpose so he can waste time. even though we reached on time, the app charged me extra. this is very unfair. i would recommend no one to use this feature or app.",46,1.0
uber needs a feature where we can use our email to sign in or sign up,16,1.0
it's a great app except even after storing my credit card information and even adding a different credit card i can not add funds through the app feature boasting discounted rates. it's almost like they don't want to honor the discount. would be a 5 star rating otherwise,48,3.0
the driver went to wrong address i was charged for him waiting was not my fault . his driving scared me and the car had a bad odor.,28,1.0
i think it is good but we need more girls to drive because i like to be in the car with girls,22,5.0
why do i have to pay for a driver who cancels a ride? uber needs to amend the outcomes based on the user response. ghana experience has been different,29,3.0
very bad once they get your cc its a hassle to get help talk to anyone would not ever recommend them i had to reant a wheelchair lift van so my wife could get to her appointment,37,1.0
they make it impossible to add new information,8,2.0
"i was charged $10 for a ride that i had canceled and no it’s not a cancellation fee it’s the price the ride was supposed to be. this has happened before, i request a ride and it’s searching for a driver but it takes too long that i decide to cancel it before they find me a driver so it gives me my refund back of the price the ride was supposed to be but sometimes it doesn’t give me my refund like today. there’s no way i can get my refund back because if i go on the uber app to contact them about the refund it shows that my ride was canceled and it says i got refunded but i didn’t. and like i said it’s not the only time this has happened. so there’s really no way for me to get back my refunds for trips i didn’t even take that we’re canceled. also they charge way too much if your driver takes a different route or misses turns. i was charged almost 3 dollars more than the price it was supposed to be because my driver took a whole different route that was unnecessary and took more than 10 minutes when it was supposed to take about 5 minutes and had to take a different street because of road construction.",224,2.0
"i'm a platinum uber rider, i use uber nearly every day. we should have unlimited free cancels if rebooking within 15 minutes. any time i cancel it's due to the driver not moving. so that ""8"" minute arrival time turns into 20. when i try to cancel it says accept $5.50 cancelation fee for their time. noo. i'm cancelling bc i'm on a time limit & these drivers wanna mess around.",71,2.0
i have new phone and it wont let me go through with confirming my ride it says error im frustrsted and how can i get thid resolved. how can we get incontact with someone,34,3.0
every other day literally it doesnt work for hours attempting to request ride,13,1.0
add a feature where we can black list drivers. they wait for us to call them and if the destination suits them then they would be so kind to show us their faces. make strict rules so that we don't end up wasting our time,45,1.0
"worst wating time and drivers alaways cancel , i would rather go with rapido",14,1.0
does not work on my new phone,7,1.0
i am not getting share ride option in my account,10,3.0
it wont let me use the cards i want and wont let me go back and tip my driver,19,1.0
nice trip experience. fare is also low as compared to other apps. 1. availability is a problem at times. 2. 20 to 30 minutes waiting period. it should be reduced.,30,4.0
drivers won't accept my request,5,1.0
uber ride is one of the beautiful ride i was ever seen.hope it run long lasting & getting better service providing all over the world.,25,5.0
each time i book an uber all i get is a terrible experience. friendly suggestion don't install.,17,1.0
great experience as a customer dissapointed as a resident crossing the road. drivers should place saftey as a priority over schedules. crossing at the crosswalk with the walking signal i felt i had yeild in the middle of the road to let a driver with an uber decal cut in front. if this happens while i am crossing with my god children i probably will complain to city council. other than that as a customer uber exceeds my expectaions and in fairness the car had a wide space. maybe i judged.,91,2.0
"alan was by far the absolute best uber driver i've ever had the privilege to ride with. wish everyone could be as nice,considerate and courteous as he was. i was fresh out of the hospital after surgery and he helped with my bags and even stopped at the store and went inside for me to get the energy drink i was craving. i wish more drivers and people would be more like him",73,5.0
i can't even log into my account on my new phone.what is going on?!,14,1.0
why are you charging me more after picking & confirming. that's so sad 😞stop it or this could be my last request.,22,1.0
"why can't i add upi or google pay as a payment method in the app? only options are cash, credit / debit card and gift cards.",26,2.0
no longer requires confirmation of surge pricing before booking. heading to ola,12,1.0
"i made an account, spent 5 minutes getting told that i used the wrong password so i go to change the password and they say ""your new pass can't be your old pass"" so i make a brand new one, go back yo log in ""incorrect password"". i couldn't even get into the stupid app.25 minutes setting it up for nothing.",61,1.0
"it doesnt allow me to use/add any credit card. i contacted support and all i got was a "" waiting a few days and i'll get back to normal"" message.",30,1.0
"most of the moto drivers after accepting bookings, call up and ask for our destination and instantly cancel the booking if we are heading to a short distance place. of late, many drivers have been doing it causing lot of inconvenience especially when we are in a hurry. hope this problem gets resolved at the earliest.",56,3.0
"bestest cab service. provided a cab when needed the most. should've missed the flight, if it weren't uber :)",19,5.0
"the app is ok, but the unsolicited notifications are very annoying. i know when i need a tranport, it is not necessary to remind me. i'll uninstall the app for this reason (might reinstall it temporarily if needed, but probably usually use other possibilities)",44,4.0
even if we pay it's still showing ₹42.10 and ₹13 to pay even if we pay you guys need to fix that problem,23,3.0
keep telling me my payment option is not available,9,3.0
"recently the payment has become so much complicated, i had to pay 2 or 3 times extra for a previous same ride, the fare was just getting added to the next ride even when i already paid for it , and when i tried to add upi to the payment option it charged ₹1 but the upi wasn't added and that happened more than once, they are just robbing people of their money, i gave 2 stars for the driver's services only",82,2.0
"very convenient! my driver was very professional, polite and extremely helpful. i got to my destination late and he made sure i was at the right place. google took us to a different address but he was patient while we drove around to locate the right address. such an angel! thank you.",52,5.0
3rd class ever app only giving concession doesn't mean you are good enough provider mailed 5 times to under head office that my college has 2 gates and back gate is always closed distance between 2 gates is around half km n u always end person on back gate no use of your service as you always give driver who is completed trip near by n take almost 20 min that to on opposite gate where we can't go third class ever service why kind of world class service provider you are even you can't add 2 different gate location on your app from where you gate minimum 20 to 50 trips daily,113,1.0
payment is not constant . sometime too high sometime very low. even the drivers are sometimes not supportive. you should be a little bit strict over your drivers.,28,4.0
1. should ask number of luggage pieces. 2. should ask number of pax. 3. should not increase price estimate for scheduled rides. 4. should train drivers to locate pax location via gps.,32,3.0
"31-august-2019, gurgaon, india, cab no. dl 7740, driver name: sher singh.i requested this trip yesterday evening. i wa waiting for driver to come at my location. i called him and said please come at my location. he asked i will not come at your location as it may be far. but i said it is close and there is no any problem. every day i request cab from the same location. driver cancelled my trip and uber charged from me rs 42. what a bad experience from uber.",88,1.0
chat support would deserve 0 star. the support is non existence,11,1.0
i want my refund that is said to be adjusted but how is it adjusted? i cancelled a trip as driver took too long as well as he couldn't reach pick up point and he also started driving in the opposite direction. i then had to cancel the ride after talking to him multiple times. he just couldn't reach the pick up point. then why am i charged the cancellation fee?,71,1.0
ride did not arrive. had to re book. i would like a refund.,13,1.0
please don't use my name i wish i could have signed in you were great but i could not what happened? an got no help,25,3.0
worst app to use. don't allow to login. government should ban in india.,13,1.0
"soooo i had this as a two star app for several reasons now i'm going down to one because drivers keep refusing non cash payments , we live in a third world country can't carry cash like that, makes for your experience a bad one as it takes 10-15 minutes plus to get a driver a so many cancel because of the payment method. driver should not be able to see the payment st all they should just take it or not.",82,1.0
helps me not need another vehicle,6,5.0
"i had a worse experience with uber. the driver didn't pick up call , he repeatedly was disconnecting the call. if i would have cancelled then i have to pay cancellation charges. worst policy. one more thing, if the estimated price to reach destination is lower than the balance in paytm, why you ask to keep balance minimum rs. 350/- when fare itself is less than 350 ! there should be a telephone number (helpline) as well in the 'help' section. this will enable instant help instead of waiting to get reply of mail.",94,3.0
it is wonderful it can track where my over is and where it is and you should get this app,20,5.0
bakwas service captain aty hi nahi.jahan ham ny jana hota ha wahan captain ka jany ka.dil na ho.to.wo dramy karty hain. booking cancel karny py majbor karty hain. uber update your service and add some option for booker if captain not interested.live complain system.,44,1.0
i honestly love uber! it is quick and convenient and reasonably priced. who needs a cab when you have uber.,20,5.0
i faced bad experience. you are making us fool i choose pick-up location new delhi railway station and drop off to divine hospital wazirabad but app show wrong drop location. every time didn't change adress and i spent more money than usual.,42,1.0
drivers unprofessionals & need to train them lots.,8,1.0
kindly ask your drivers to stop calling and asking where i want to go and thereafter cancelling the trip. it's too irritating and same as the auto or taxi rides normal available (why should i even use uber?) your drivers are nothing but terrible. made me wait for 20 mins during several emergencies. once it was a medical emergency and an interview. uber takes no action on them. none. i don't understand what is your management doing !,78,1.0
i don't want to describe it.,6,5.0
"i reported your app to google 😠😠why? because your idiots (drivers) didn't take me because the charge was less.they would get less money from app that's why they cancel my trip request. before trip, they ask me how much it's charging for them and after hearing the amount they tell me to cancel instead of them🤬🤬and 2 drivers argued with me when i refused to tell them how much money the app was showing for the trip. this idiots are running vehicles?wow.i had to stand in sun for 30 mins 🤬",91,1.0
all the drivers want me to cancel the rides . and i canceled all. but you guyz block me for to many cancelation.wow.,23,3.0
open ho jati pr num jese he add krta kch dair bd back ho jata ya error aa jata,19,1.0
"i scheduled a ride to the airport at 4:45am, and at 5:05 the app finally told me my driver would be there in 25 minutes. in order to not miss my flight, i had to wake up my sick wife and get her to drive me. now i can't even contact uber about this issue because they provide no way to do so. i will not be using uber again. 0/5 stars, do not recommend. maybe lyft will be better?",80,1.0
the drivers lie in say they picked u up. the drivers go to the wrong location in cancel the ride the price is way to high i never get discounts in i spend 25 n better ever ride. at this point i just need my own car,47,2.0
"cant get the app to work on a samsung galaxy s7. can install the app but it won't send an sms text to me or call me to verify my number for use. if i input my phone number instead of social media, it will send me a text message to verify, but then proceeds to tell me that i have an account at that email address, and to use social media to sign in instead. again, using the social media way to login doesnt send me sms to verify. broken app.",92,1.0
"the app is too conjested, can't see what is happening that i would like to see.",16,2.0
"on the verge of uninstalling and permanently switching to lyft. uber likes to tell you there are drivers 5 minutes away only to constantly give you drivers 20+ minutes away. drivers will cancel when they are only 5 minutes away. drivers will cancel when you add a stop. support is nearly impossible to contact, and even when you do hear back it's never a real person.",66,1.0
"don't use this app much. and yes, don't use prepaid wallet or postpaid facility. pathetic support support system. can't rate less than 1. the auto broke down in between the ride but the refund is not issued yet. two days back i was charged twice as the driver said the payment wasn't received and argued while it was deducted from my wallet and i had to pay again using e payment. and their customer support never responds to call or queries. extremely irritating.",83,1.0
i cannot add more stops on the app? please help,10,3.0
you should have a call centre.,6,4.0
overall its very user friendly but its map specifically for lahore should be improved,14,4.0
unsafe way to travel with uber in pakistan. most of their drivers are of criminal background and they always have new ways to rob customers but uber don't care to stop them. uber's customer safety policies are actually for thier own safety. they didn't care about their customers.,48,1.0
just set the app up. to set up a ride tomorrow morning at 2:30 am would contect. but you did let me book a ride for today which i did not want. but you were kind enough to charge me a fee for canceling. thank you,46,1.0
look i keep getting charge $15 a month and i donr know why. no one wants to tell whats going on or informs that things were fixed. can someone please contact me? this is unreal at how bad service through uber can be,43,1.0
you should think about unnecessary cancellation of rides. rest is okay,11,4.0
he should have avoided speaking on the phone and the speed breakers.,12,5.0
"worst app, doesnt provide the cabs when needed. :(",9,1.0
not a easy option to enable it . automatically​ disabled not able to log in again no one reverted on updated me,22,1.0
uber cheating. after 3bookingd of auto or bike or cab they telling me slightdemand on need fares or little higher. but ola giving lesser than uber. ola is best. try ola,31,1.0
its great new update is good,6,4.0
drivers are behaving to rude. when i asked a cab driver to pick me up from the railway station how couldn't he expect that i won't have luggage. he's expecting that i should not have any luggage nd if i have some luggage he's rejecting the cab booking.,48,1.0
uber is fantastic. it really is. though i jave no other choice than to rate one because i have stumbled across a stupid design choice. why in the world would you make it so that when you change the pickup location you can't cancel the trip? i've had drivers cancel over and over because they can't reach me due to traffic and i can't evrn get out of this loop. stupid. just stupid.,73,1.0
"so i used to take an uber everyday to and from work, i had no problems other than the occasional driver cancelling on me. every ride cost around 10$ plus whatever i tipped, recently however uber will cancel my ride and tell me i need to confirm that it is now a higher price because it's ""busy"" at 3am on a thursday. i'm sorry but i'm not paying 41$ for a trip that is no longer than 10-15 min.",79,1.0
i forgot my jersey in a blue pick n pay packet in freeman's car. not his fault at all but if he is in this area again i would really appreciate if we coykd meet up for me to get it.,41,5.0
excellent app and service. knew everything as it was happening.,10,5.0
"this people stole 23,000 dollars of my mother's account when it was 10 dollars to go to the hospital for my grandpa who might have cancer. and i'm still at the hospital and if he has then the person who took us stole and we would have gotten nothing to pay for the medication to start the progress.",58,1.0
"pathetic service, never received cab on time. at the time of request it shows faster, but when we go for faster search ride, it search around 15 min.",28,1.0
not impressed because ubers only pick you up before 10pm and not after if you you use card and my last trip my uber went to the wrong location and added r42 to my fee,35,3.0
i cannot add the upi payment option in the current app.,11,2.0
i had bad experience. there is no customer care to reach them out in case of an issue with the driver. or in case of emergency. the response to issue ticket raised is too silly and no reply back options,40,1.0
this time the driver arrived and was excellent as you would expect. previous experience with uber was not acceptable,19,5.0
very bad . uber drivers are demanding double charges. very very bad experience if you want i can share the screen shot,22,1.0
"despite the issues i had with my uber earlier going to the wrong house and refusing to pick me up 2 doors down, i ordered another uber to go home, and i waited the amount of time which i was told they would be here, called to check on the ride and they told me they would be right here. after waiting more time ! i could see on the map they were driving in the wrong direction. i am completely displease with uber. my experience has been nothing but consistent inconvenienced !",93,1.0
your driver's are so rude and all the time while emergency all of them are not accepting request. and they at our door and cancel the ride. solve this problem please.,31,1.0
"never been so disappointed, it's like the drivers and the company is there to scam you by giving estimated price something else and charging double of it and then there is no e-mail address the you can contact plus there contact numbers are invalid. what a great way to scam people. had there been option of giving the ratings in negative, i'd have chosen that",65,1.0
"this app sucks so bad when it comes to the drivers. you're literally left on their mercy. the drivers can accept your ride even if they are on another ride. so while it may show the eta to be 5-6 mins, it can actually take upto 25-30 mins. and the worst is even after waiting for 25 minutes, the driver can still cancel the ride. and it's not over yet. the driver walks away with no responsibility at all. you cannot even complain about the driver, because the trip never happened, a trip over which you had absolutely no control whatsoever. now you will have to book the ride again, at a new fare, which usually is higher than the ride your previous driver cancelled. so just pray before each ride, that uber is nice to you and you will have a great experience using it. shame, it could have been a 5 star app, if not for these basic issues.",161,2.0
fast service whenever you need them,6,5.0
"after i have made payment option to card, i had a trip where i got no link to make the payment after the trip. why did u brutally blocked my account after a day.",34,1.0
it's good. but i need maximum discount offers,8,5.0
most of the driver cancels the ride after accepting the request very poor experience.,14,1.0
"if i could rate this app 0 i would. this is beyond ridiculous that uber takes so much money from its customers! this is crazy we reach out over and over that stupid customer service thing they ""say"" is helpful. we purchase multiple uber cards and load it on an account and i'm saying 50+ and then we have issues requesting rides when we need to get to work and they can't resolve the issue right away! this is costly and so beyond infuriating when we reach out and try to tell them about it & nothin",97,1.0
one of the most pathetic cab service of recent times. last few times drivers have taken the routes and didn't come to pick me up. didn't cancel as they would get charged. no call center to complain. automatic log off from the app. to register again have opted more than 20 times no password sent. shame on u guys.,59,1.0
"worst service ever in delhi, kanpur & some cities of the country. searching for the drivers on the uber means total waste of time, nothing more than that. also, some drivers are very misbehaving. sometimes, drivers accept the ride but they didn't come & also do not cancel the ride from their side and if we cancel the ride, then uber charge us extra cancellation cost. so, i gave suggestion to do not install uber. ola is best .",79,1.0
uber sucks! first off you raised your prices and botched your algorithm. why pair me with someone going 6 miles away from my house when i was only 2 miles away. you make the driver drop me off three blocks away just for him to still pass my house🤦🏽‍♀️ who is running this app an idiot? you charge $ for minutes/mileage like we can control traffic. how is someone going 8 miles in opposite direction my best pair option?,79,1.0
idiotic app. takes forever to install. i can walk to destination in that time. i want to give it 0 stars. damn that is impossible,25,1.0
"driver cancelled on me for no reason to pick up two people right next to me. now uber refuses to let me rebook. appalling service. update: talked to phone support. they were less than useless. i'm stranded without any transport. they kept telling me to find another form of transport. if i had another mode of transport available, i wouldn't be calling this sorry excuse for a support team.edit 2: after a chat with support, their proposed 'resolution' is just telling me to buy a new phone. avoid!",88,1.0
"apparently, i'm not the only one who can't get an uber these days. these days, there are never any drivers available in my area. it used to be that i would see 5-10 drivers near me when i opened the app. since 2021 began, i've noticed this difference, which i guess is due to app updates and new services. both uber and lyft are total fails now.",67,1.0
tried to get an uber from work just now and it would not let me pay whats that all aboug,20,2.0
toooo heavyyyy and app. 200 mb u need to eat into fone space too.,14,1.0
"new uber updates are trash. first off, haven't had uber for a little over a year and now as i'm tryna sign in, it's only allowing me to use a card that i no longer have so i don't know the cvc. because of this i can't move forward in signing i'm and it won't let me out in a new one. tried to get to the help center and what do you know, no help there either because instead of a help number i just get thrown around through question links. all of which have no details on how to fix my current issue",105,1.0
"wish i could give in negative , the driver has refused to come to my location , so i cancelled the cab and the company has deducted my money for cancelling from the paytm account , i suggest u guys not to book uber instead of that book ola , meri or any other cabs but don't book uber cabs",60,1.0
"they have the worst payment system and worst customer care service too. i had a 50rs outstanding and 50 rs credits. but it was not balancing those while booking and didnt let me book. so i paid through credit card 50 rs. that 50 rs is nowhere in their system as well as got deducted from my account. even irctc has much better refund system than theirs. asking the customer care you get same automated reply irrespective of whatever you ask. no telephone customer care. what are they running, a local grocery shop!",93,2.0
amazing app gives you the top rated drivers much better than ola. uber should start outstation services.,17,5.0
hard time arranging ride. wouldn't let me use cash credits,10,2.0
terrible. takes long to get a driver and most times they cancel the trip. also no option to update and state that you are exempt from face covering. avoid this app,31,1.0
upi and google pay payment options are not available,9,4.0
my safest ride hailing option.,5,5.0
ekdum bakvaas aap hai. main vashi plaza to cottongreen ke liya cab book kiya but usame starting mai muze 533 dikhaya tha den destination par pohchne ke baad 570 rupees bola ye reason deke ki toll ka amnt add kiya. but isake pehele bhi maine uber se travell kiya hai but dis tym had very bad impression. realy dont use uber usase better to ola hai. now uninstalling dis bad app for forever 😏😏 1 star only bcoz driver ki koi galati nahi isame.,84,1.0
i'm down 25 dollars cause of this terrible way to add refill money. so i refuse to use this since they cheat us out of are money.,27,1.0
drivers who are far or already on a trip should not be accepting rides. i should not have to wait 10 or more minutes while i know others are in the vacinity.,32,2.0
first time using uber and it was great. driver terry picked us up in his tesla that was very clean and had nice soft jazz playing. we had great conversation and would ride with terry again!,36,5.0
trip history is not appearing. i installed the app again and trip history has gone missing.,16,1.0
application doesn't have an information of direct contact of customers care hence if anything goes wrong then you can not do anything. so bad design of app. i booked the uber auto and i lost my baggage in it but as there is no customers care or no driver numbers can been seen on app even if you end trip hence i could not retrieved it. i raised ticket but did not get support on it hence i would say ola is most trustworthy than uber,86,1.0
"won't let me request a ride because of an ""error"". doesn't let me click on ""help"" to try and rectify. complete waste of time",24,1.0
i'm new at this but so far so good.,9,5.0
uber driver refused to mask up when politely asked to wear it. cancelled my ride as he became angry & i felt unsafe. went 1 block and uber would not refund my money and seemed to have no concern for my safety or others in general. i will not be using the service anymore. the rules they put in place don't seem to matter.,64,1.0
"on friday, febuary 19th around 7:11p.m, the uber arrived at the airport w/ a car that wasn't fit for my family of 5 with 6 luggages. we made sure to let the driver know that we were a big family when requesting for a ride, but when the driver arrived with an suv he started arguing saying that we shouldn't have had requested a car like that, when we hadn't in the begining. jared was in the wrong for showing up w/ an suv knowing that we were a family 5. they charged us for canceling.",96,1.0
didn't show uberx and other option to travel. only showing flash and transport lol. worst experience with uber in brazil.even not showing reason or not finding help,27,2.0
before starting ride price showed rs.133. after completing ride you charged 143. looting people. i don't want to use this app anymore. big cheaters,24,1.0
i want an update of the app on microsoft store bcoz the previous version is not working. i'll be thankful if you give us the working version of the app,30,4.0
i can't login my account because i forgot my password and there are no option for password recovery,18,1.0
everything all good until you need support. there's no helpline to call to and the in app help is useless. i had an account mixup because the app logged me out after an update and i inadvertently used phone number to login instead of the facebook account. it created a new account with which i could take a ride but unable to pay for some reason with the card nor paytm. ridiculous for a multiple billion dollar company to not even have a phone number to call to or even competent online help system.,94,1.0
"uber drivers are cheats, they will delay unnecessarily and when you have no option than to leave the pick up point, they will get uber to charge you as if you didn't pay the full amount for that ride you never even took in the first place. my experience with that was very bad after i waited for more than 40minutes, uber expects me to pay 5 cedis. i won't pay that money for no service rendered and i will stop using uber with all my friends and family. afterall taxis existed long before uber. nonsensical cheats!",97,2.0
"""add tip to trip"" feature does not work, get error message, ""something went wrong, try again later.""",17,3.0
the app will freeze up at least twice a day and it requires driver to let it draw over all other apps that are running.,25,3.0
"use to be good, but now most the time i try to get a ride it always wants 30-40 dollars now a days",23,3.0
worst application this won't work at evening times in hyderabad. no one will pick your request. this is only work in morning. but the reality is everyone needs a ride in the evening. don't use this uber services. i tried yesterday and day before yesterday. this is not working good.,50,1.0
"uber driver's nowadays they ask where i will go and what's the payment mode then they cancel the trip with their wish which is very pathetic.today i booked one ride the driver name is jafir he cancelled the trip and rs 20 was deducted from my account, very pathetic service uber is giving nowadays.",54,1.0
always clear booking options and fast response,7,5.0
the app and service is great. but you should be allowed to select/see what type of car you'll be riding in. it sucks finding out that you'll be crammed or could have fit more people. if it allowed you to do this without the cancelation fee i'd give it 5 stars.,51,4.0
plzz give rate for this app this app is means dream uber doing well work uber taxi for pickup. time to time plzz this is request,26,5.0
when u are downloading it is tooo slow and please reduce the amout because this corona virus has make ghanaias lost their properties so when we are requesting for it we can pay and the driver will send us to the police station. this bad pleace do sometin about that thank u,52,2.0
request not accept aftar long time,6,5.0
past from 11 months in using this app is good but need to add vice costumer care support and add a suggestion blog on drivers in app,27,3.0
latest version does not work samsung galaxy note 8. i can see the cars around on the map but the app does not pick up the options.,27,1.0
"i am from india, and i couldn't add any credit card to this application whilst i was overseas. what's the point of this application if you cannot add a payment method using your international credit card? i used bolt app instead, while i visited the uk, and it accepted the same cards that were rejected by uber. bolt was great. it wasn't just me. my collogue too couldn't add his cards. app throws the error ""something went wrong"".",78,2.0
app broken. could not add destination. p20 pro,8,1.0
it's a good app for rides just at times i'm not happy with support there not always seeing eye to eye and they don't always make me happy but it's more like they need to make there customers 1st and make sure we're all happy and safe while in there employees cars,52,5.0
i am using uber from long time and yesterday i got a new phone downloaded this app and i can not sign in.,23,1.0
extremely bad behaviour of drivers when i book ride they frst asked where u want to go if they dnt want to go there they even didnt move . very very n extremely bad app,35,1.0
"banned me from using their services, stated i had been inappropriate when i haven't as i am always kind and respectful to all taxi drivers, try to get the issue resolved but they wouldn't listen to me.",37,1.0
"if i had a choice, i would give minus stars to this app. it is making my cab experience worse than ever eveytime i book a cab. drivers cancel the rides at last moment and sometimes it takes more than half an hour to book a cab. this app is the last thing you should relly on while going somewhere.",60,1.0
"how can driver cancelled my trip? then i need to pay charge rm5.00, this situation happend to me almost everytime and anywhere when i request uber. really bad",28,2.0
does not let you request a ride despite having a valid payment card,13,1.0
"worst app when you are in need, when you need to go in urgent it will show triple amount of same destination 200 for the same and on another hour 200 became 600 what a scam is running by uber pathetic experience i wuld recommend use normal taxi rather then this useless app. if your cab driver doesn't want to go for the ride then why do uber hire them unprofessional behavioured by the driver worst app to use. uber deserves below 1 🌟",84,1.0
"my experience has been alright, but the app keeps sending the drivers to the back of my job. this hasn't been the first time, its probably been the 3rd or 4th time and i just want yall to fix the gps location.",42,4.0
"annoying push notifications for uber eats, unwanted marketing.",8,1.0
"it has become ridiculously slow after the new ui update. why are you introducing so many animations if they are making the app slow. also, it's taking a lot of space on my phone, 178 mb! why do you need that much space!",43,2.0
only own proft want not to think driver.👎👎👎👎👎👎👎,8,1.0
"uber auto is pathetic in the nagpur summers if you call for an auto they send some e rickshaws which is open on all sides, even for long distances and in urgent situations you can't cancel. i hope they will make the segregation soon. coz this app is getting weird day by day.",53,2.0
i think people have grown accustomed to this application and treat it like a bus when in fact it is a luxury. driver's drive their own vehicle to take you where you want. therefore you need to act accordingly. this app just shows the state of humans in the usa which is why all driver's need a dash cam,59,5.0
baddest app ever always taking more money,7,1.0
must have this app if one needs a ride.,9,5.0
you should bring uber to derry/londonderry,6,1.0
"i'd like to thank the developer for his reply, i have not had the need to use this app but i now feel better about using it should i ever have the need.",33,3.0
i hope uber drivers really know how to get to the users or dont bother to take the quest,19,3.0
"even tho it has 2 different cards saved as payment, the app refuses to accept them, or let me add another card to be charged. now i am 45 min late to my job, waiting for a cab. i would rather be charged extra for a cab than be late due to an app that won't work. complete bs",59,1.0
very good service. but you need to keep check on your driver's. and also not accepting a ride even if it's close by needs to stop. each destination should be respected no matter near or far. your driydont accept or cancel or forward but uber gets the bad name. so pls see to upgrade this problem. i was a patao user but after after using uber i completely changed to uber.,71,5.0
you need to have ubers in every state i got a new phone and this app is built in and it's just taking up space because there aren't even ubers in my state let alone city,36,2.0
great app. but they should improve payout of drivers. drivers cancel rides if not paid in cash. hence it should be taken care of.,24,5.0
most irritated app ever. drivers are refusing by their moods they are behaving like local taxi. i don't want to go that place .and they are rejecting rides by knowing the place.😑such a shity app,35,1.0
"drivers are becoming arogant and disrespectful which affects the credibility of uber services. i cannot make any cash requests, if there is no cash in my card then i cant use uber",32,3.0
we wish uber app great success!,6,5.0
i take uber everyday and without i would be lost! the drivers for the most part are kind and very friendly they when to just let it be a ride n not a friendship waiting to happen. i am so grateful to uber,43,5.0
my huge mistake. that i opted for uber cab. the driver charged extra rs. 100 in the name of airport parking charge. he looted me by snatching money from my hand. next he told me that if you feel that i took extra money you please drop in a mail to uber company. i sent uber mail and they reverted saying it's an action outside uber system. we can not help in this. very smart people! #legit very smart. woh driver paise le. gaya. uber ka personnel he is. he is uber's responsibility.,93,1.0
"the drivers are great but i really don't like the payment system. i had a trip which was estimated at r66 and uber debited my account the moment i confirmed the trip. that's fine. but then the trip comes to r68 and rather than debit my account with the difference of r2, uber debits the full r68 and i have to wait for 2 days to get my r66 back. it's nonsense and it won't work for me.",78,4.0
"there is no way to contact customer service. no number. no email. the help tab options don't apply to what i need help with! one of my friends left her phone and the next passenger took it home. why can't i contact anyone?! and the email it shows on the play store app, ya that email doesn't work anymore.",59,1.0
last week i went to this same address the driver went way out of the way and i got charged for it.i said a lot of bad 😞 things about him. i went to the same address today and ran into the same problem only this time i found out that it was not the driver's fault. i did not know uber sent the drivers directions to take to get to the destination. all the money that uber makes they have to cheat people by adding extra miles shame on you. the trip was $11.96 and then another $4and something.,100,5.0
"terrible and unprofessional drivers both for cars as well as autos. the second i entered into an auto recently, the auto driver asked me what the price is that was shown in the app and demanded that i pay rs 100 in addition to that and if you cancel the ride, the app charges you cancelation charges for it. terrible experience on the app.",64,1.0
"i always get this issue after booking an auto or cab.it says ""we can't reach our network.the trip status may be outdated."" and we can't track the vehicle. please let us know the reason.if it was a network connection issue.then it should not book the vehicle so fast. always frustrated with this problem.it happened in my old mobile too.",59,2.0
1st time user app would not let you change drop off destination. i did it wrong first uber driver canceled 😞,21,1.0
"i will never use this app again. it asks unecessary questions. lyft was easy to use got a ride withim 5min, this includes the time it took me to download and enter info to lyft app.",36,1.0
no option to change my method of payment.,8,1.0
while the app is good i think the otp system should be adopted on this app once a rider gets in to start. i have had horrible experience of drivers starting the trip without even picking me up many times and then i had to cancel and pay! getting the payment made without riding is a nightmare to get back.,60,3.0
worked fine until the update. now it won't allow me to schedule a ride. the pickup area remains grey and won't accept any address i type in. extremely frustrating. i have seizures and can't drive. i have an mri scheduled on my brain for monday morning and now i won't be able to get to it. this is awful,59,1.0
you should improve what we are requesting.,7,3.0
"great guy,have a lot of patient with people enjoy doing the job we need more drivers like him",18,5.0
your uber eats the fact that i got to wait an hour to get my food and it shows up cold. it's not the driver's it's your system fix it or you're gonna start losing business customers,37,1.0
"generally ok, but some glaring issues : one annoying issue is that at times it sometimes the suggested pick-up location is a little off from where you are - could be a phone issue there, but could be costly when you are somewhere unfamiliar. also, whilst you can view receipt in the app, you can't view/download the tax invoice. got no choice but to go into browser for an additional /unnecessary step to access that.",75,4.0
"you'r drivers deny or do no come to location. and you people charge customer for cancalation. you don't have option to complaint, even customer do complaint, you charge for that.",30,1.0
"cheating app. when booking a ride showing cheaper rate. when the ride complete asking higher rate, . and there is no option for contacting customer care for the same.",29,1.0
uber app is annoying want let me confirm my cell number,11,1.0
their driver took my money and did not credit the change as he said he would!,16,1.0
all passwords failed facebook gmail no reset unable to install app.rubbish third class new version,15,1.0
"each time i have needed to book a ride they were on time, professional, drove carefully and the rates were reasonable. the app itself hasn't given me any issues. it's user friendly.",32,5.0
pethetic experince with the login issue.if someone forgot password then there is no way to change and login again successfully. there is forgot password option which never works.,28,2.0
"pethatic service, i have book uber but in my uber app i was unable to see my ride, their is no otp or cab details i waited for long search all the option neither driver was able to see the booking details so he canceled the ride and i have been charger for nthing but bad service.",57,1.0
just i will say that its good app but i want one more feature that we should enter that how many people have to go because when driver comes he says that he cannot afford 5 people i one car(when it comes to 5 seater car),46,4.0
doesn't have the option to schedule a pick up for some reason.,12,1.0
you can add upi(trupay) also as a payment mode. upi is the fastest payment method in this new technology of this era.,22,5.0
when i called an uber last night. the driver started the trip and he had not even pick us up from the pick up point. we waited for 15 minutes and the driver never showed up. and we could not cancel the trip and have been charged for the trip. i would not recommend this application due to the inconvenience caused.,61,1.0
i have been a rider for some time last night the driver was very rude and cancelled our trip in front of our house he went to the wrong address and blamed us he was on the wrong streert i was charged for the trip that is not right i want my payment back.,54,1.0
they make you open an account to talk to them. my capital one card was illegally used on uber and i was told i would receive a response with in 48 hours its been 10 days. do not use uber. all the responses are pre recorded and a joke. im not creating an account just to talk to these idiots,60,1.0
"uber is a good app, easy to use and quick to get to the places i need. however it's very expensive just to go to college with takes 10 minutes. like who makes someone pay £50 for 10 minute. as well as the drivers have being trying to chat me up and ignoring the sighns of saying no",58,3.0
why offer promos when it's so ridiculously hard to load it.why cant it be added to the icon so when its needed tap the icon to directly use it?😡,29,1.0
"poor service. once i had booked a ride that same was cancelled from driver side, driver said that destination there i want to go there is too much trafficking and i cancel the ride after the cancelled the app want cancellation charges from me, why should i pay for this what rubbish all of this. this is your driver faults not mine.",62,1.0
unable to add either cc or paypal when adding cc details it doesn't allow you to press next. paypal just gets rejected even though i have a fully verified account.,30,1.0
need to cacel acct and app. credit card used no longer valid. thank you christine dove never used,18,1.0
"whenever i book cab in gurgaon, i get delhi registered cab and they cancel the ride as they want to go back to delhi. 90% of the times i get dl cabs even though i see hr registered cabs nearby waiting for rides. please check your logics",47,1.0
there is a high need to do something about the drivers denying the trip. the possibility of the driver agreeing to drop you is just 1 out of 3. they don't even cancel the trip at their end and instead ask us to cancel the trip. a haryana registered cab will never go to delhi from gurugram. set things in place and allocate the delhi trip to a delhi registered cab. it will save customers a lot of time.,79,1.0
"my experience really has not been all that lovely. let me start off by saying i have met many amazing and accommodating drivers. however, i have a service dog that i must bring with me, and am legally allowed to bring with me, and i have had nothing but accessibility issues when trying to ride with uber. this is not good for my health as it is extremely stressful to have drivers cancel or drive away on me constantly. i would say more but apparently i have limited space.",89,2.0
"not available when needed ,not any driver are accepting the request",11,1.0
i think we should be able to monitor the fare because here in nigeria the drivers re-route and it's annoying,20,4.0
how useless that i'd have to open a new email account just so i could use this app.i don't know many people that keep their old number when they get a new one.guess i'll just use lyft instead.,38,1.0
this app doesn't help. after i book a ride and call the driver the driver says i have not got any confirmation. even if the ride hasn't taken place it still needs me to pay for the trip. this is the fourth time i have to face this.,48,1.0
"the app wouldn't let me select the destination address. it pops up, i keep tapping but nothing happens. impossible to get a ride initiated",24,1.0
"uber is ok, but the app is horrible. i couldn't change the payment method befor or after the ride. i got an error when i tried to use another payment method i already had in the uber app after the ride. 2nd problem, chicking on the blue question marks wich should provide info on that item does nothing. 2rd problem, clicking on the help topics does nothing. uber is the biggest player around for this type of service, the functions in the app should be functional. three strikes against the uber app",92,1.0
do not use this service if you need to be somewhere at a certain time. the drivers can cancel any time they want. made me late for work due to two cancellations in a row.,35,2.0
"hello, i am infuriated. i placed a $17 order with postmates and was charged $20.40 and was sent $3.22 after writing a review, so i took it down. i then placed an order like 6 hours later for $30.99 and was charged $37.19. plus, while i was looking at the new charge i find a charge for $3.86 an hour after my first charge. i tried finding help but your email is off and there's no support phone number! what in the world is going on?! i want my money back! i will never use uber or postmates again.",99,1.0
need to update fare chart!,5,4.0
i didn't download it and i don't want it! i'm sure it's a good idea but i don't need it on my phone! i understand uber is great for picking up food for you when you can't get it.,39,1.0
upi option is not visible. and please update you email in the description.,13,3.0
wish you could use cash,5,1.0
"i need to use this every once in a while cause i'm handicapped, and i'd like to give 5 stars, but i cant cause i've had so many technical errors. it would never take my old debit card for no reason, and now, it wont let me scheduale a ride for later. tried everything. just dont expect much from this anymore.",61,2.0
very good app. just short trips prices still remains r26 should be cheaper if not going so far. discount structure for regular user's should be added,26,3.0
i have reduced my rating from 4 to 3 because in spite of raising multiple requests my issue is not getting solved. they have an incompetent support.,27,3.0
"my ride got cancelled twice. everytime the driver would ask me whare i wanted to go. whenever i mentioned my address they denied duty. the third driver got to a point where he started shouting over the call and had the audacity to reject my phone calls multiple times. when he finally answered i asked him to atleast cancel the ride. to that he replied ""bhaiya mai cancel nahi kar sakta aap khud kardo."" and he hung up. not what i had expected. let me tell you, in todays world, being in the service industry if you cant take care of your customers, why would anyone call for your services? try to think from my point of view. thanks to you guys i got late for my meeting.",128,1.0
"i am using real me xt.not able to get the option where we click the drop down and can book for other user, so i thought it may ask after book option.but it got booked.then cancel option also not easily visible on screen.i got charged 20 rs.as option was not found easily. worst exp",54,2.0
"rate wise its better than compitator in islamabad, wrost things - while choosing your pick up location then u never know about wait time, - if you are choosing different location for anyone else, then again u will have no idea about pick n drop time n coverage area as well. even lot of time my driver asked me to cancel the erequest cz he was so far :-( non professional behaviour of mostly drivers.",75,4.0
🤮🤮 bakwass app. if a person is his emergency and want auto. ride will be booked for 1st year death anniversary. take a bow uber.,25,1.0
"the drivers are great. my problem is that they quote you a price and then add an extra $2.99 for a booking feeling! so every time i book a uber i'm being charged and extra $2.99?! no, thanks! it's too many other companies that's cheaper and free to book.",49,1.0
i need you help my password forget how to rest my account,12,1.0
worst app there is no support system to provide better support i'm unable to sign in and even sing up also have problems. if we email they don't even support correctly.,31,1.0
the app keeps asking me to pay for a ride which i paid via cash to the driver but that driver didn't mark it as paid in his interface and when i try contacting customer support i find no help or support i even tried searching for their customer care number i couldn't find it and when i try the method they tell me it wouldn't even resolve because the bot responds and it doesn't understand the situation,78,1.0
very maderchod and unprofessional drivers same is the application amount goes on hold without ride and want people to waste their time never to recommend to use uber,28,1.0
"need more midnight drivers, and ones that don't sit there for 20 min just to cancel like c#^!$",18,2.0
it was a hassle that a driver accept my request then he called me asking for the destination which is against tos then he cancelled the trip! when i got back to customer services i got nothing either aplogize or any compensation. i didn't have enough respect so i have to stop using uber.,54,3.0
"after new update, many times while calling to driver, it says ""your calls could not be completed due to congestion in the network""",23,4.0
"i tried adding my card to uber, it didn't add my card but it charged my card.",17,1.0
its really good always i ll be with confidently espicaly in night time whenever wherever i ll go but recently i got an small prblm becs of cab got cancelled and still it' didn't sollowed but plseeeee solow it as soon as possible n next time please don't do this prblm n i hope ur understanding thanks for ur all,60,5.0
"when it works the app is great. however, i have had multiple instances when it would not accept any of my pay options even though all methods were valid and up to date. uber said it was the bank, but no, it's uber. unless i add a new payment method i cannot use the app. it's unfortunate, i would like to continue to use uber, but it's not dependable to accept valid payment methods when i need a ride. i've already changed to doordash for food delivery. horrible customer support. no resolution.",92,1.0
"absolutely horrible app sent driver to a unknown address almost 2 miles away from my house a address i never used before never heard of, charged my debit card for the ride/cancelation and go figure no customer service phone im so fn mad being gold member don't mean 💩 use different driver app,not the first time this happened to me, cant wait to get my car out shop this is bs",71,1.0
account login issues. not able to login even with forgot password. can't reset my account. can't add my email address. i prefer to use ola now.,26,1.0
in the future it would be nice to be able to add tips when scheduling for a ride in the future to increase the chances that someone accepts your ride request,31,4.0
"the app is mostly good. i don't like that a driver can make me wait for them then cancel on me because they don't want to drive wherever i'm going. i've had this happen several times, and there's no way to issue a compliant about them though the app.",49,4.0
"when people travel, they need to carry things but couldn't get to know the cab booked is having space or know and accordingly if we cancel we'll be charged. not fair.",31,1.0
we use this service all the time. somebody should have thought of this app sooner,15,5.0
"had tried several times to book a uber on the 19th of july 2019. every time, the scheduled driver would call up, ask the destination and cancel the ride. so, i had no option but to book a ride from another app. but before booking there, i had booked for one last time on uber and of course had to cancel it. and i was charged rs. 48 for it. amazing going. drivers cancel every ride and the one ride you cancel, pay up for it. pathetic!",87,1.0
i shared this app but i don't get any benefits,10,4.0
"an absolutely pathetic app whenever u book a bike ride the riders usually set up their own conditions asking to pay with cash even when we have already selected online payment. further .ore when we do pay with cash they ask for extra money without telling you , when we lodge a complaint to the app they send us a long letter of absolutely useless information which doesn't help this app should be closed and banned absolutely pathetic , would rate negative if possible ,",85,1.0
"the driver came and said he didn't want to take the ride, he did not even cancel the trip and behaved badly with senior citizens. we are not even able to cancel the trip. plus we are being partially charged for the ride. there is no customer care number.",49,1.0
driver should have otp like in ola,7,4.0