750 lines
168 KiBLFS
CSV
750 lines
168 KiBLFS
CSV
review,word_count,rating,tagged,feature_request,bug_report,aspect,aspect_sentiment
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"uber customer support is useless, they were even unable to resolve account/login related issues. disappointing.",16,1.0,1,0,0,5,2
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cant re install. shows error every time sayin insufficient space despite the fact that my phone has sufficient space,19,1.0,1,0,1,0,2
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my driver was verbally abusive and used sexual abuse. his name is prabhu and i was returning home with my family at night. the driver even used the sexual signs. such an unsafe and hazard i hade to face because you guys. i would request uber to kindly look into this matter and take immediate action. i have been travelling with uber from a long time. but your unproffessional driver name prabhu needs to be behind the bars.,91,1.0,1,0,0,1,2
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"it should introduce monthly,weekly prepaid packages for the salaried class.",10,5.0,1,1,0,4,2
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pathetic! always drivers cancel rides by saying no on phone with whatsoever reason and app charges from the passengers. no solution/ resolution process after generating complaints. any which ways passengers have to pay money.,34,1.0,1,0,0,1,2
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"the app works well however, woullikevto see the type of vehicle am selecting before the driver is presented with my request more upfront information is needed in this app. the type of vehicle and quality of driver is like rolling the dice",46,4.0,1,1,0,0,2
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first it didnt allow booking scheduled cab with cash option. really frustrating it deducted 69gbp for booking schedule pickup. error out saying there is some problem now transaction is in pending state and my money is gone. i will not recommend uber to anyone atleast in uk.,50,1.0,1,0,1,3,2
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"no specific incident, you just have terrible customer service all-round. furthermore, all you ever try to do is squeeze as much money out of the passenger, and pay the driver as little as humanly possible. i can't tell you how many times i've told drivers how much i'm paying u ever and the driver's jaw drops to the ground because he/she is making a quarter. uber are monsters and you should be ashamed of yourselves. i use lyft now. almost never use uber unless i'm really stuck.",94,1.0,1,0,0,5,2
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too much changes in the display/interface almost as if its meant take advantage of the elderly & adolescents as well too much change in price as in fluxation & persistent ads & sign ups that are irrelevant & get in the way when you're simply just trying to request a driver. the app was very simple & convenient when i 1st started utilizing it however within the past few years it's really going down in quality. my 1st & only 3 experiences with the food delivery aslo was sad poor communication opt,104,1.0,1,0,1,0,2
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"there's some issue with the payment, especially when trying to pay an pending one. it's really irritating. otherwise it's okay.",21,3.0,1,0,1,3,2
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pathetic. waited for 30 min but no one reached at my address. auto reallocation of cabs and driver cancellation,22,1.0,1,0,0,1,2
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horrible. all drivers keep cancelling. they have no sense of time. this is why kolkata yellow taxis failed. this is why all app cabs in kolkata will fail. no one is willing to work.,35,2.0,1,0,0,1,2
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"drivers 5 or 6 minutes drive away are cancelling for no apparent reason for 30 minutes straight, almost making me late for work. i'm going to stop using this app soon it's just too unreliable. i never have any problems and always get a ride quickly when using my local company so why should i use your service?",60,2.0,1,0,0,1,2
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liked the app but there is an issue with payments via indian cards. the app only presents an opportunity to pay for the previous ride when you book the next ride. previously there was an option to pay immediately after the ride ended. that was much better because now instead the booking flow gets interrupted on every occasion to pay the previous due.,64,4.0,1,0,1,3,2
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really nice app and good service but he need to improve more it will be batter 😎,17,4.0,1,0,0,2,0
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"recently i am facing issues at my office hour, driver's location is so far from my pickup location. and drivers keep swapping the ride 4-5 times!",27,4.0,1,0,0,1,2
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the absolute worst customer service experience i've ever had. can't solve a simple request to revert back to my old phone number after working abroad. every response is always handled by a different rep and they just keep repeating the same idiotic canned responses. no wonder you guys failed to launch in china and taiwan.,58,1.0,1,0,0,5,2
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"my wife and i have used this app for the last 3, almost 4 years. we took a trip to austin, texas and tried to request an uber. we kept having issues with payment method and decided that adding uber cash might fix our problem. it took the $50 out of the account and put it on our uber cash however we still had the same payment issue message. after spending several hours trying to resolve the issue, i finally got an email stating that i had violated the terms and service agreement. we have never had any prior issues with uber or any of the drivers. i've always left very generous tips to the drivers and i've never messed up an ubers vehicle. my account was deleted on april 25th, 2022 by uber. they refuse to refund the $50 uber cash that i bought hoping to resolve our previous payment problems. 0/5 stars on everything about uber. worst experience i've ever had on vacation. i think i'll be contacting an attorney due to the lack of refund.",213,,1,0,1,3,2
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my huge mistake. that i opted for uber cab. the driver charged extra rs. 100 in the name of airport parking charge. he looted me by snatching money from my hand. next he told me that if you feel that i took extra money you please drop in a mail to uber company. i sent uber mail and they reverted saying it's an action outside uber system. we can not help in this. very smart people! #legit very smart. woh driver paise le. gaya. uber ka personnel he is. he is uber's responsibility.,117,1.0,1,0,0,1,2
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please give your drivers the exact pick up spot rather than an approximation. it is a pain to get them to the right place.,23,2.0,1,0,1,0,2
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"horrendous, once i booked cab from airport, by the time i reached my destination the fair became 729 from 482. we raised a issue on the same and later received a uber credit which no driver ever accepts, also the same day try to redeem the credit and driver refused an on top of that asked for thrice the actual fare. giving all sorts of useless excuse which like this is what i usually charge for this route and all.",87,1.0,1,0,0,4,2
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there is no customer care to resolve problems. nor an acknowledgement system online to register your issues. my payment issue is pending with uber for more than 15 days,31,3.0,1,0,0,5,2
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"alot of people rely uber to get two jobs and stuff, a few times i was in a pinch, and i had to wait half an hour for one and the app was wigging out. there be like 5 cars near my house just sitting and it picks the car 10-20+ mins away. -_-",56,3.0,1,0,1,0,2
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"my mobile device has been blocked, without any reason. i am not able to request a single ride.",18,1.0,1,0,1,0,2
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eats up too much of space.,6,3.0,1,0,1,0,2
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"rate are slowly touching sky as app is growing, i would not use it anymore if same continues, it really sad that the purpose for which it was made have been changed and now it something else.",42,1.0,1,0,0,4,2
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both this and lyft are suddenly unable to find me a ride when i need one the most. absolutely terrible. you get a good review when your app is fixed. and don't talk to me about covid either because this started this week. lyft got the same review. get your act together. edit 01/03/2021: and i'm late to work again because of these apps. i'm uninstalling them. maybe i'll give you guys a chance. in a year.,82,1.0,1,0,1,0,2
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حرامية زفت ضيع وقتى واخد الطريق الطويل عشان يضاعف التكلفة. ركبت من النزهه لمدينتى وداني العاشر وبعدين مدينتى تطبيق زفت,20,1.0,1,0,0,1,2
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"worst customer services, i had paid twice for same trip in two different sources due to bank server down, they are not even bothered to look into the issue, this is not the way you treat your customer, you just cannot ignore concern raised",45,1.0,1,0,0,5,2
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using around the world.and everything working great!👍,7,5.0,1,0,0,2,0
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"i would prefer rapido over uber because rapido drivers do not charge us more money, uber drivers are always not satisfied with the amount they are told, but this problem it's not us, it's uber's problem, how much money they pay their driver, i have to cancel the ride every time because your driver needs some more money, then he will go or else he agrees. and we have to cancel the ride under compulsion, then you guys again charge us the cancel charge, please rectify it.",106,1.0,1,0,0,1,2
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"booking cab for other person takes time due contacts takes time to load, app is very slow",17,3.0,1,0,1,0,2
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"worst experience ever, paid three times extra cash to the driver and also amount was debited from uber credits charged double payment multiple times and doesn't know whom to ask for worst service no chat or customer support.",41,1.0,1,0,0,3,2
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trying to buy the pass but unable to tried to contact uber but no response it's so annoying but what to do why isn't uber not responding it's getting annoying,32,2.0,1,0,0,5,2
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"the auto driver wasn't ready to start with the shown rate on app ride , at the end he asked for extra money also. please deal with it we choose uber because we don't want that argument with driver but at the end it's same then whats point of uber",54,3.0,1,0,0,1,2
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why do the prices change drastically so often? i need uber for work and it's an 8 dollar trip most of the time but then it wants me to pay another 20 after a few minutes. somedays uber's will cancel on me because i don't want to pay the extra 20 dollars and i keep getting sent back to the same 4 that already canceled on me,70,2.0,1,0,0,4,2
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fantastic service by all your drivers. thanks uber!,8,5.0,1,0,0,1,0
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"overall, it's a good app, but it wasn't updating me on my driver's location, so i had no idea what was happening.",21,3.0,1,0,1,0,2
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"uber is getting on my nerves. whenever i have an issue i write them, and they consistently respond with copy and pasted messages without actually reading what my issue is or reviewing my ride. it's like they don't actually care that you're having trouble with their drivers, their app, or their policies. also when something really has gone wrong on their end, they have always denied it at first and then, when i write back, they do whatever and don't give me the explanation i want and deserve on what caused the issue. i'm seriously just considering using lift. hopefully their customer service is better",121,2.0,1,0,0,5,2
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all ia gud. but one feature u hav to add in this app that is credit balance like careem. many timesi hav to pay more because of non availability of change. pls think about this,38,4.0,1,1,0,3,2
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average. client can't contact management if he face any issue. so only option to avail the service or reject the service.,23,3.0,1,0,0,5,2
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most irritated app ever. drivers are refusing by their moods they are behaving like local taxi. i don't want to go that place .and they are rejecting rides by knowing the place.😑such a shity app,40,1.0,1,0,0,1,2
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i have made several attempts to ring you to no avail. your map system has been having issues for over a week now. it keeps picking the wrong routes for navigation kindly but urgently sort out,37,1.0,1,0,1,0,2
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"overall a nice experience with most professional drivers. however, the lack of the option to schedule multi-stop ride disappoints me. it is possible to have a multiple stop ride if i request a ride straight away. however, if i choose to schedule the ride, i have no way to add a stop.",55,3.0,1,1,0,0,2
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poor cs access and parts of the app stop working (a white screen shows up where chats with drivers are supposed to be).,24,1.0,1,0,1,0,2
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it's a good app .,5,4.0,1,0,0,2,0
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"guys your ride totally disappointed me, i booked ur cab from delhi cantt to ghitorni estimated fare was rs 233.but when i reached my location i had to pay 340 rs. ola is much better than u",38,1.0,1,0,0,4,2
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it stopped working for me and unable to understand what is the issue. pathetic!.,15,1.0,1,0,1,0,2
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i downloaded uber and they asked for my number to verify but i didn't receive any verification text. i tried it over 50 times and i tried uninstalling then reinstalling. i tried restarting my phone but nothing works. (and yes i went to my phone settings and gave uber permission to send sms and everything but ut still didn't work) and i can't access the app without verifying. i sent an email but still didnt get any help so useless app for me.,85,1.0,1,0,1,0,2
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great driver was wonderful and on time even stopped at store. will definitely use again,15,5.0,1,0,0,1,0
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worst services and worst app i have ever seen.drivers ask for extra payments for all the time uninstalling this app and i suggest to boycott the uber services all over.i would give zero rating for this bloody uber,38,1.0,1,0,0,1,2
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"the app itself has been acting up for the past few weeks or so. i've had too many experiences with drivers who don't pick up the calls or arrive on time. most of them don't even show up even after an hour, until i'm forced to cancel the rides on my end.",52,1.0,1,0,1,0,2
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overall great. good cars and decent drivers,7,5.0,1,0,0,1,0
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call conect nahi ho pati h. driver se bat karane me probalam aati h .ola ke jaisa isame driver ka contact no nahi aata .jisade bat karane me probalam hota h.,31,3.0,1,0,1,0,2
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worst app with no proper response from the ops team. always a glitch,14,1.0,1,0,1,0,2
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i would give 5 stars except for the driver's that cancel because they don't speak english or know the route or don't like the area in hopes of the cancelation fee.,34,4.0,1,0,0,1,0
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driver cancel my trip after that they demand 9 rupees such a shameless uber management,14,1.0,1,0,0,1,2
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"bad experience.1st, 2nd , 3rd we ride uber are so nice but ine time we are so very embarrasing about the driver attitude, they pick us in that location and when we ride he said i don't want to go to that place and when we said ok stop the car, and we go down because he is refusing to go that place and they ask for the fee 8 riyal, my companion is keep on discussing if why he ask us 8 riyals, infact we just ride the car and immediately we go down because he don't want to bring us in that location.2nd, another driver take from our location, he is nice, very gentelman, very politely and when we ask our bill we are shock because the bill is 2× from our previous ride.hope this will be solve,.3rd why it is the bill now are high compare to last month.thank you so much",176,3.0,1,0,0,1,2
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"i pay 5 dollars just for the driver to get 2 dollars. its inconsiderate of uber to allow this. they spend their precious time, their cars, tires, oil, overall maintenance of their cars. if it werent for the drivers uber would not function. have more consideration for your drivers, uber.",53,1.0,1,0,0,4,0
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good but decrease the pickup time,6,4.0,1,0,0,5,2
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some drivers don't want to pick you up and some don't want to drop you at your destination and none of them want to accept the discounted rate trips. while you as the passenger can't complain about a specific driver and there's no way to upload your screenshots as proof of the drivers unprofessionalism. you are not allowed to cancel without panelty fee when driver don't want to accept your trip and driver not cancelling on his side is just wasting my time. service is becoming poor by the day.,90,1.0,1,0,0,1,2
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"every time the fares are high due to surge please do something about this issue and another thing now adays drivers cancelling the trips, earlier no cancellation was done by the drivers please look into this",37,2.0,1,0,0,4,2
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"i have has several issues with scheduling a ride rather paying with cc or gift card. instead of rectifying the situation they just copy the ""standard response"" horrible customer service",33,1.0,1,0,0,5,2
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"doesn't work, don't expect to ever get your ride, and will still take your money don't install, waist of time and space on your everything",26,1.0,1,0,1,0,2
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very happy with the service.,5,5.0,1,0,0,5,0
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some drivers are great but bloody hell other drivers cancelling on people for a more expensive trip should not be a thing.do better,25,2.0,1,0,0,1,2
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"i like this app. but at times i find it to be a little ""busy"". i would like it to be simpler to navigate.",28,4.0,1,0,1,0,0
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your ubergo driver's in nigeria are not accepting rides they don't care about picking people up all they care about is the traffic and it's not like we don't pay for the millage and time 🤦 i love uber but please make a new policy with your ubergo drivers that fixes this,55,1.0,1,1,0,1,2
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"app is a great way for an alternate ride. they can look into when a person reach their bonus points.to add towards a future ride. i had points so time ago, they magically disappeared. faster bonus points would be nice🤔",42,4.0,1,0,0,5,2
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why it is always forcing me to use paytm why cannot i pay with cash and even in paytm y it is like there should minimum 350 rps otherwise i cannot book cab . stop forcing these things on me,42,1.0,1,0,1,3,2
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customer care is not user friendly. sometime it becomes very difficult to register any issues.,16,3.0,1,0,0,5,2
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appl wouldn't allow me to add my cc for over an hour on ph and computer. i was delayed.,20,4.0,1,0,1,3,2
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"you have made it very hard to get refunded and your options and time limits for refund dispute does not help! when my bank got money back three different times for charging me 877 pesos you refused to stop charging this unjust fare, and zero tolarance rejecting my request for a ride.the distant calculation is an outrageous charge and my bank, my researcher stated are all these little charges you, i repeat, little charges along with trying to charge me again 877 pesos. i stated my case.",99,1.0,1,0,0,3,2
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"i downloaded the app every time a msg pops up saying ,,,ops something went wrong not able to log in",19,1.0,1,0,1,0,2
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"it was great initially, but had a worse experience. driver requested for cash and now it's so difficult to reach support that from past 3 days i am trying. response from them is it's a system error and apologize, and expecting me to pay extra. looting coustomer.",50,1.0,1,0,0,5,2
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devraju is good but he needs to read the google maps better in order to provide better service.,18,5.0,1,0,0,1,0
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every time i book with uber drivers are calling and asking the drop location and cancelling the cab this has been happening almost everytime i book with uber and you people are putting cancellation charges on me what sense it makes? very disappointed with the service,45,1.0,1,0,0,1,2
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"pathetic application and no customer service in india, deleted this application since they couldn't resolve bugs in their system because of which it ask payment of rides which i already paid moreover customer support sucks",39,1.0,1,0,1,3,2
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"whoever makes the decision on pick up spot is beyond ridiculous. the app tells me to walk 3 blocks up in order to get in the car, when my driver is just passing by me without stopping and he waits for me 3 blocks away. why not to just stop at the spot where i originally was and requested the car, he was passing by anyway.",69,1.0,1,0,1,0,2
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much better then lyft too me more safe measure then lyft i love uber,14,5.0,1,0,0,2,0
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"app is not allowing me to add my new credit card after old one was about to expire. this is the second time i have had the same issue. have tried logging out and back in, uninstalling and reinstalling. nothing works . there's no option to report this issue in the app. very frustrating.",59,1.0,1,0,1,3,2
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i am unable to download it,6,1.0,1,0,1,0,2
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"on june 1st i took a ride, had paid extra cash (93 extra cash) from the initial estimated charge.on the subsequent ride i got the amount dedicted, that was fine.why should i pay double amount for the same ride. i have paid amount in cash, but in the app showing as unpaid amount. what kind of service is this. the driver was pathetic and asked to rate 5 star and now am getting unpaid issue while booking the next cab. what kind of work ethic it is.",95,1.0,1,0,0,1,2
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haven't used this in a while haven't needed to upon trying to log back into my account y'all keep pulling up old car information that does not exist for me anymore and you will not let me change it or put it in a different card number and if i cannot do that you won't let me log into my account much less i cannot even order a f****** ride.,75,1.0,1,0,1,3,2
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i've been having issues with the app refusing rides even though i have paid in full for all of the previous rides for months now. i contacted support and they were unhelpful and only told me to update my app (which i regularly do).,47,1.0,1,0,1,0,2
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i have been a long time and frequent uber user and i'm nearly close to done with them forever. i just waited a ridic amount of time in the cold because uber said it was 3 min away. try 15+ minutes. i'm standing outside work seeing everyone else get picked up whilst i'm waiting for a ride that is less than 2 miles long. can't you just be honest about the amount of time? then i can wait inside. last week my driver straight up drove past my location and kept going. when i go to cancel they said i would be charged $3 for wasting the drivers time? uber refunded it but the audacity! who can i bill at uber for wasting my time? time wasted while your app takes considerably longer to call uber pool so u can group as many people together as possible. what's in that for me? gradually prices are climbing and service is deteriorating. your ride passes have become a joke. i saved like $10 last month. sounds like the cheapest customer loyalty program i have ever heard of. i never write reviews like this but i'm so over it!,206,,1,0,0,5,2
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"4 star for the service, but i hold one star bavk because of one simple thing. there is a bug in the system which needs to be fixed. i am asked to verify my email address but whenever i type that out, it shows that ""email already exists"", means i have to use another email. but my google account is connected with the uber, so how does my gmail remains unverified. please do take that into consideration.",85,4.0,1,0,1,0,2
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payment method needs to be changed,6,4.0,1,0,1,3,2
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"good app, specially very useful in rainy season",9,5.0,1,0,0,2,0
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no response to several requests,6,1.0,1,0,0,5,2
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the app failed to apply my new uber pass (snake oil) discount to my last 2 rides. when i raised an enquiry to correct the error; i received a bot template response saying uber were unable to help,39,1.0,1,0,1,5,2
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"very good service, and the app is working as it should be",12,5.0,1,0,0,2,0
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"excellent mobility app. in the past was some buggy but the recent updates make it much more stable. i've used in more than 10 countries with no issues and i managed to get a proper ride. allows you to pay in cash and also many or credit cards. depending on the country there are many options that appear or disappear. some advanced features, like carpooling, are only available in us. in some countries you can book a taxi as well",85,5.0,1,0,0,2,0
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"hard to set up payment and tipping needs to be better, same transaction.",13,3.0,1,0,1,3,2
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"cant get the app to work on a samsung galaxy s7. can install the app but it won't send an sms text to me or call me to verify my number for use. if i input my phone number instead of social media, it will send me a text message to verify, but then proceeds to tell me that i have an account at that email address, and to use social media to sign in instead. again, using the social media way to login doesnt send me sms to verify. broken app.",111,1.0,1,0,1,0,2
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"mike hawk hits ur spot, till u gush and bawl stop!",12,5.0,1,0,0,2,2
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very friendly nice too talk too,6,5.0,1,0,0,1,0
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"the app doesn't work full stop. the help section is useless and there is no customer support contact whatsoever. took an age to install, an age to sign up and in the end it doesn't work at all.",40,1.0,1,0,1,0,2
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this app need to be more professional. this app also lakes. overall petty good app.,16,3.0,1,0,1,0,0
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its advertising problems suck unbearable,5,1.0,1,0,0,0,2
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"there is some bugg after new update. even if my cellular data is on, it keeps on saying"" you have no internet connection"". closing and opening again even doesn't help.plz fix this issue!",35,1.0,1,0,1,0,2
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it is constantly glitching out. also will often say that my payment option is not accepted. even though it is my bank card i al we ays use and there is more than enough money in the account. very frustrating. i have been trying to get an uber since 445 this am and it is 552. ugh.,60,2.0,1,0,1,3,2
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uber app is annoying want let me confirm my cell number,13,1.0,1,0,1,0,2
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very bad service. no response on compmain. drivers are very rude. they cancel ride on their mood after getting someone wait. its only good when you need to book a car.,32,2.0,1,0,0,1,2
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"good reliable service. the drivers are always kind and timely. my only issue is occasionally they take a longer route than necessary. but all in all ""thumbs up""! will definitely use this service again! p.s. coupons or other form of discounts once in awhile would be nice!",48,4.0,1,1,0,1,0
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"i haven't been able to use this app for the past 2 days. i've uninstalled/reinstalled it, turned off my phone, and it keeps saying error no matter what i do. the app is updated. uber fix this!",37,2.0,1,0,1,0,2
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"the app allows the drivers to cancel the ride once they see where they are going. it's very frustrating especially since i don't have short rides or in bad areas. it happened many many times that after waiting a while to find a driver and after waiting even 20 minutes for that driver to arrive, that driver canceled the ride a few minutes before arriving. i almost stopped using uber and will probably do it in the future if this will still happen. other than that, the app works fine.",95,3.0,1,0,0,1,2
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extortion and unreliable. i would rather be kidnapped. it's cheaper! !,13,1.0,1,0,0,2,2
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"location issue, never catch the correct location. always needs to much follow up over phone about pick up location.",20,2.0,1,0,1,0,2
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bamba argued that his gps was right he said i had entered wrong address for my destination. he argued again. i finally lost it told him to just drive me to my destination as,35,1.0,1,0,0,1,2
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"i used it once and it was great but when i tried to use it when i had an emergency yesterday, it kept saying it couldn't read my credit card and i would need to scan my card. i tried different different methods, it placed a hold on my credit card but did not not send me a car. disappointed!",64,2.0,1,0,1,3,2
|
||
but my mobile restore after not open any account,9,5.0,1,0,1,0,2
|
||
"after i login and sended me the code, it gets blank. i couldn't order an uber because of this.",19,1.0,1,0,1,0,2
|
||
"tldr: rates are a travesty, drivers cancel frequently, support is bad. full: the support teams make mistakes (which is fine), but will not take any ownership of their mistakes in further conversation and will end the conversation prematurely to avoid the issue. this is particularly frustrating when it comes at a financial cost to the user and is a paltry sum for one of the largest tech companies. beyond the amex credits i use, i'm done with this garbage company. will use lyft whenever i can.",96,1.0,1,0,0,5,2
|
||
"excellent driver, on time, very pleasant trip.",8,4.0,1,0,0,1,0
|
||
"this app is unreliable a majority of the time. it doesn't tell you when a driver cancells so i didnt know i didn't have a ride till i was at the pick up spot and they tried to charge me $5. constantly goes over estimated time and stops, my estimated stops were 2 stops, we made 6 and was very late. just adds to how unreliable the app is. they have some good drivers but the system they use is poor costumers and drivers dislike it. they don't even give you a proper place to put or explain issues.",111,1.0,1,1,1,1,2
|
||
"it is a sincere request to process a cancellation fee from the driver whenever he cancels the ride. this booking a ride, waiting for it but in the end it getting cancelled is a huge annoyance and waste of time. so in order to reduce cancellations by the drivers, a cancellation fee must be charged from the drivers to increase user friendliness improve the quality of the app.",69,3.0,1,1,0,1,2
|
||
"very poor customer service, in emergency time you can not register. i am tryin to register from my indian and american number , but i am failed. dont trust this app in emergency situations. lyft and ola is better.",39,1.0,1,0,1,0,2
|
||
"brilliant app, only problem is the last few days every time i've tried to split the fare it won't work which means i end up paying more than i expect to, please sort this soon!",35,4.0,1,0,1,0,2
|
||
the new update is not good the app is lacking.,10,4.0,1,0,1,0,2
|
||
لا يوجد طريقة لتحويل البرنامج إلى اللغة العربية، والطريقة الموجودة على موقع الشركة تخص اجهزه بنظام اندرويد 13 وما فوق,21,3.0,1,1,0,0,2
|
||
"disgusting app. irresponsible, rude, misbehaved drivers . after complaining a several times the request is not heard",18,1.0,1,0,0,1,2
|
||
good app but sometimes some problems happen in this i demand to fix these problem,14,4.0,1,0,0,2,0
|
||
"first review complaining about my payment methods not working got deleted. here's another one, then. not my fault you wouldn't take my money and i had to use lyft.",29,1.0,1,0,1,3,2
|
||
"always a good experience cars are clean,drivers polite don't have to wait long",13,5.0,1,0,0,1,0
|
||
i'm trying to download the app. it's been 15min and still not downloading. i have four bar so no problem there. it's the stupid app. guess i'm calling a taxi. thank god taxi's are still around.,37,1.0,1,0,1,0,2
|
||
cannot get a ride to work no cars never me for an hour.,12,2.0,1,0,0,5,2
|
||
third class cheater. exploiter.lootera app,5,1.0,1,0,0,2,2
|
||
this is better than rapido and ola apps 👍,9,5.0,1,0,0,2,0
|
||
i'm uninstalling. the rating system is a form of extortion for immediate tips even though you have the option of tipping later through the app. this company and their policies suck.,33,1.0,1,0,0,5,2
|
||
i been riding with uber for over 5 years and so far the majority of my rides have been pleasent and professional. i highly recommend this app if you need a ride right away.,36,5.0,1,0,0,2,0
|
||
"this app started out well but went down hill. it's always a struggle to try and track the whereabouts of the driver during the trip. it automatically picks a ride without your permission, and when you try a cancel it , it completely ignores your request. it's very time consuming and frustrating trying to get the pin to verify the driver because you open the app it freezes the whole app. i'm disappointed in the way it's working cause i was really liking the way it was before.",100,2.0,1,0,1,0,2
|
||
superb when ever required uber help me anytime anywhere thank you,11,5.0,1,0,0,2,0
|
||
even when the driver cancels the drive why the heck should we pay the penalty when there is no mistake of ours. damn😑,24,1.0,1,0,0,1,2
|
||
i need a cab in morning but app isn't working urgent,11,5.0,1,0,1,0,2
|
||
the worst response from all drivers whenever we try to book cabs. no one is accepting the ride despite waiting for 20mins from prime location of hyderabad,27,1.0,1,0,0,1,2
|
||
don't like but there is no option that you can pay cash,12,1.0,1,1,0,3,2
|
||
very bad application you can not get a support from a customer service ehen you encounter an issue with a captain. plus the promotion codes are fraud.,30,1.0,1,0,0,5,2
|
||
i can not see upi option in payment mode.,9,2.0,1,1,0,3,2
|
||
right now i am not able to download and install this app. pl help me to reinstall,17,5.0,1,0,1,0,2
|
||
downloaded it and doesn't even look like the pictures,10,1.0,1,0,1,0,2
|
||
i am facing issues with map loading in the app. it says google play services are loading and its been 3 days since loading. i tried to reinstall the app but its not working. i am using honor view 10. help me trouble shoot the same. i have already sent you the issue details. no response received till now.,62,1.0,1,0,1,0,2
|
||
i've always had good service,5,5.0,1,0,0,5,0
|
||
"you should add option ""time ride initiated"" or time ride accepted by driver because drivers accept drive when they are too far away from departure site. which leads the customer getting late from reaching destination now customer has two options either get late or cancel the ride (to book new one) and get ride cancellation charges fix it please (based on multiple experiences and latest today)",71,4.0,1,1,0,1,2
|
||
"absolutely horrible app sent driver to a unknown address almost 2 miles away from my house a address i never used before never heard of, charged my debit card for the ride/cancelation and go figure no customer service phone im so fn mad being gold member don't mean 💩 use different driver app,not the first time this happened to me, cant wait to get my car out shop this is bs",79,1.0,1,1,1,0,2
|
||
"when i cancle a ride after 5mins of booking i'll b charged with some amount but when a driver confirm a ride n after 7 ,10 or 15 mins he cancle it i hve to keep on waiting n wasting extra 10mins for searching another ride.n it happens almost every day really disappointing n waste of time",61,3.0,1,0,0,1,2
|
||
"augustine drove me and my companion from dallas airport to whataburger then to our hotel. that was kind of him. we got to the hotel and got out bags and went into the hotel. walked around for a while then went to check in. at my turn i noticed i didn't have my wallet. nope no check in for me. we were able to get ahold of him thru the app and told him what had happened. he found my wallet, took a picture of it and let me know he was on a job headed across town and would be a while but would let me know when he got back in the area. yes he did exactly that and had the wallet in his front seat when he arrived back to give it to me. thank you again augustine. i'm very grateful for you time and trustworthyness.",171,,1,0,0,1,0
|
||
"drivers are not taking the trips most of the time , asking about drop and if the destination doesn't suit them they cancel. uber customer service is pathetic. i hope for a new and decent company.",37,1.0,1,0,0,1,2
|
||
please i wish you to respond quickly in if we face problem with some rude drivers thats all :),20,4.0,1,0,0,5,0
|
||
"why does almost every uber motorcycle driver asks for destination? this is very irritating! uber needs to train its riders how to not irritate their customers"" and the helmet uber provided are up to no good! if uber wants monwy from its customers, then it also needs to ensure customers' saftey. in fact, saftey needs to be on uber's top priority list!",62,3.0,1,0,0,1,2
|
||
don't know how to contact uber for any issues hence i have to come here and don't give me some mail id to contact you. there should be some procedure to reach in the app itself. main issue is why don't you guys deduct amount right after the trip is finished? you irritate us to make the payment while booking a next ride and even then it gives some error not allow to proceed and neither allow to change the payment method.,87,1.0,1,0,1,3,2
|
||
"i have being using uber for a couple of years. to start i notice their fares have gone up about 30% in the last year. i have had many issues with drivers( couldn't drive, couldn't reverse, a driver who was high and kept missing the turn off, a jesus preacher and on and on). lately their scam seems to be cancellation fees and wait time fees. last night the driver went to the wrong address to pick me up,the app showed him a minute away. he never entered that he had arrived because he probably couldn't when he was at the wrong address. i was charged $1.68 for wait time. i asked the driver about why he went to the wrong address and he became aggressive and offensive. a few weeks ago i received a call from a driver at 2 am. i was asleep in bed. he said he was waiting outside for me at an address that was three miles away. i never even ordered an uber. i was charged a $7 cancellation fee. on both occasions uber refused the refund and customer service refuses to answer my email. uber was once a great idea but now they are simply criminal. their drivers have figured out how to abuse the system and literally rob customers for false charges.",239,,1,0,0,3,2
|
||
"in name of surge, uber is doing complete unethical practise of hiking fare by 250 to 300% (3 times avg fare). if there is demand, uber should force drivers to be on road to meet it and not just lure them by surge price. now a days,i can see surge price nearly throughout the day in kolkata. also drivers are cancelling left and right. wasn't uber supposed to be a promise of guaranteed ride? no drivers are running ac. i want to know what exactly uber is doing about the menacing drivers",114,1.0,1,0,0,4,2
|
||
"unable to use any other payment method except cash, though i have 3 confirmed working payment methods. when i add a credit card it shows normal at first, can chose it as payment method for a ride, but after 1 or 2 minutes it just dissapears again, no error or warning message coming. having to use cash is very troublesome as drivers often have no change, so sometimes forced to give huge tips. ubet support unable to resolve, getting useless advise only.",88,1.0,1,0,1,3,2
|
||
no one is replying either helping regarding payment issue i have been following up since so many days everytime we get is same typed message of no use even no one from help and support is responding drivers are charging extra and payment methods cant be switched,48,1.0,1,0,1,3,2
|
||
"very good ride & driver is nice guy, full marks to uber👍",12,5.0,1,0,0,1,0
|
||
"matthew was at my initial destination within 5 minutes . he was friendly , and courteous on our trip .",19,5.0,1,0,0,1,0
|
||
"bad intentioned drivers always find a way to trick users, forcing them to cancel by waiting next to the pickup point. trash app by greedy company.",26,2.0,1,0,0,1,2
|
||
the app often freezes! i'm charged for a wait fee when the gps sends them across the street instead of my building! why should we be charged when it's not our fault?!,34,3.0,1,0,1,0,2
|
||
"scam constantly have drivers cancel on you so that they can accept jobs once the fair has increased. you could be waiting 15 minutes for a driver to cancel on you because the fair price has gone up (to which no compenstion is due to you) however, if you cancel you are charge. i've had to cancel a fair as the app had crashed and never even told me the job had been accepted nor did it tell me a price for the job. drivers have way too much control.",102,1.0,1,0,0,1,2
|
||
hello bro the rates of car or auto or bike are so much high and we are facing ₹20 to ₹30extra as compare to rapido. rapido is nice booking app as compared to uber so plz give low rates so we can easily ride with uber plz bro 🙏🙏🙏🙏🙏 so iam giving only 2 ⭐⭐ stars,59,2.0,1,0,0,4,2
|
||
you need to take the old location out from the system because some time the driver has to go a wrong location,21,4.0,1,0,1,0,2
|
||
"uber really tries to get over on people. for one i have so many issues with my uber cash not showing up as there when i have prescheduled rides and then itll get cancelled. your issues should not mean missing work for me. second issue is when i put im at a location that has multiple entrances and i tell the driver right away and its documented under the messages the correct one, if they dont go to the correct one and im charged a fee that should be reversed. instead you guys uphold the charge",102,1.0,1,0,1,3,2
|
||
does not allow more than one stop to be added on huawei p20,13,2.0,1,0,1,0,2
|
||
"quick and reliable, courteous at all times, highly recommend",9,4.0,1,0,0,2,0
|
||
they have not provided me much payment options. they always show more price for rides to me. 0 star,20,1.0,1,1,0,4,2
|
||
"you have some very good drivers but some of you drivers are straight up mean. one of your drivers said ""stop dancing you are shaking the car"" and i hated that we were just having some fun so please tell your drivers to be more friendly please.i will give you more stars once you do so.",59,3.0,1,0,0,1,2
|
||
"fraud, uber and its drivers do fraud. when we request and wait at the pick up point, they make us wait in sun and then the driver cancels the ride and the blame on us, and later it shows balance on our side. also uber supports its drivers for doing this they get a lot of money without giving any service and we need to pay before uding it next time. people don't fell prey to this fraud brand and fraud service. uber should be completely banned in india for doing such unethical and fraud business.",95,1.0,1,0,0,1,2
|
||
"the most painful outsourced customer support i have ever been forced to deal with. they requested a screenshot of my settings app five times, and would not accept my driver's license as proof of identity because i no longer have my old phone number. switching to lyft.",49,1.0,1,0,0,5,2
|
||
"new design is extremely cryptic. while it simplifies personal pickups and drops, the process for booking a pickup at a location other than my current location is very convoluted and not obvious. to add to the annoyance, there is no way to make payments by card immediately after the trip. this results in frustration when you're trying to book a cab urgently. the payment prompt usually appears at very inopportune moments such as when you're late for office, or a movie or you're being chased by zombies. overall the ui is slick and minimal, but the ux needs a lot of thought and work to improve. billing system is extremely unscrupulous. even after reporting multiple incidents, the time taken by customer care to respond, as well as their attitude to issues is reprehensible.",156,2.0,1,0,1,3,2
|
||
"every time except for one time your gps goes to the wrong pickup and i am charged with the waiting. we live at the lexington club apartments it is 1964 south rd., poughkeepsie, ny. right on route 9 a right turn as soon as you hit haley's chevrolet go straight back to the front entrance. also with the return trip to the va at castle point. i text once the driver passes through the security booth to make a right turn and at the next stop sign to make a left turn and there are quite a few paper signs that have arrows on it that say entrance. the building has ambulance in red on it and yet the drivers are somewhere else and i am being charged wait time until they can figure it out. it's very frustrating this happens all the time. please fix this it isn't that hard. thank you. please send drivers that read and speak english. i sent directions for the pickup at the va hospital and waited outside in the cold with my very ill husband while the driver was elsewhere. as nice as he was i inadvertently pressed cancel while in the car. we didn't cancel the ride and to be honest i'm getting e little tired of paying the wait time when the driver isn't following the directions of where we are! please fix this! thank you.",242,,1,0,1,0,2
|
||
unable to use paytm and card as payment option always give error when i select anyone of them.,18,2.0,1,0,1,3,2
|
||
pathetic service. if uber drivers keep cancelling the trips the blu will soon over take you as the largest provider. uber cars needs to be more clean and drivers needs to be more professional.,34,1.0,1,0,0,1,2
|
||
"wouldn't let me book, stuck in confirming payment. would just keep asking to confirm payment.",15,1.0,1,0,1,3,2
|
||
"it's almost been four years that i have been using this app and till date i have never had any problems or issues regarding anything. the service has been promot, professional and safe. from rides at odd hours to regular timings , uber has always provided their best service. hence, it's recommended that people use this app for their convenience and hassle free service.",66,5.0,1,0,0,2,0
|
||
trash app. hope the developers get eaten by rabbits.,10,1.0,1,0,0,2,2
|
||
best app for travelling. never had a very serious issue. easy to understand and operate.,16,5.0,1,0,0,2,0
|
||
"when it works the app is great. however, i have had multiple instances when it would not accept any of my pay options even though all methods were valid and up to date. uber said it was the bank, but no, it's uber. unless i add a new payment method i cannot use the app. it's unfortunate, i would like to continue to use uber, but it's not dependable to accept valid payment methods when i need a ride. i've already changed to doordash for food delivery. horrible customer support. no resolution.",109,1.0,1,0,1,3,0
|
||
worst app. they are charging the customers cancellation fee even if the driver cancels the ride. worst customer service. every time they are saying that they cannot review the ride since it was taken long back. the cancellation charges will be added to the future rides you take in future. please don't use this app and better to avoid uber,64,1.0,1,0,0,5,2
|
||
"why not login my account error ""check your connection and try again",12,1.0,1,0,1,0,2
|
||
account login issues. not able to login even with forgot password. can't reset my account. can't add my email address. i prefer to use ola now.,31,1.0,1,0,1,0,2
|
||
getting error in scheduling a cab. no option to chat with helpdesk from the app,16,3.0,1,0,1,0,2
|
||
"the worst service ever seen, sent multiple mails on issue for asking the repayment after paying the amount to driver. and uber replied stating i need to pay the bill again then only i can use the uber services again.",41,1.0,1,0,0,3,2
|
||
"i am severely having a problem with changing the profile pic for my account, but for me, on my end, the app will only show the family profile, instead of labeling a button specifically called, change profile, and yes, it is absolutely driving me nuts as well. no one should be having to go through this awful experience with the application, especially when they are just trying to specifically change there profile pic, when the app will not allow me to do so, and it stinks. but otherwise, so far so good. and i still love it however it is. anyways, please continue to keep on making this app more accessible to those with visual impairments. thank you for your service.",150,3.0,1,1,1,0,0
|
||
👌 😎 i'll see if they are not the same time,12,3.0,1,0,0,2,1
|
||
if i give you good ratings we are not getting good benefits. so whatever,15,4.0,1,0,0,5,2
|
||
why if my ride say 10.55 then they charge me 15.13 why that happens i like the app but for this im not sure,25,3.0,1,0,0,4,2
|
||
unprofessional bike driver. just forgot about auto service they never accept rides. yesterday i miss my bus because of their unprofessional driver. uber its a request to you please be strict with your drivers. very worst experience with uber😡😡😡😡,42,1.0,1,0,0,1,2
|
||
uber is comparatively better but does not cover whole suburb areas of lahore city for example batapur jalo mor area.,19,3.0,1,0,0,5,2
|
||
i always get picked at my location and taken where i need to go safely,15,5.0,1,0,0,2,0
|
||
don't like this new update as i can't share my ride status with my family,17,1.0,1,0,1,0,2
|
||
"i'm from chennai, india. the drivers frequently rejecting my ride due to the reason that i have added debit card or paytm as payment method. i have no option contact support via the app and report this issue. i don't know why uber is not looking into this problem created by drivers.",53,1.0,1,0,0,1,2
|
||
riders are very bad person they make extra benefits when someone in trouble,15,1.0,1,0,0,1,2
|
||
"why i should pay for the driver who canceled my request? its not fair dude, can u make the service better? this service was sucks",28,1.0,1,0,0,1,2
|
||
too difficult to find a close driver.,7,2.0,1,0,0,5,2
|
||
unreasonable price here in bangladesh. some drivers give low rating intentionally when their tips expectations are not met.,19,3.0,1,0,0,4,2
|
||
driver has not followed the route as per app and by this way cause the extra charge of around extra to me though he waa not instructed. such drivers should be bared by uber. very poor trip and feels cheated. if any action uber takes on this driver and informed to me will feel obliged.,63,1.0,1,0,0,1,2
|
||
"i'm trying to install it and it is not working, it freezes",12,1.0,1,0,1,0,2
|
||
"athere are 2 problems primarily i face while using the app - 1. payment for ride through card is a hassle - no easy way to open the app and pay for the last ride from the app (without a notification and/or booking a new ride) 2. while paying, it asks for otp. on receiving otp, it doesn't pick it up from the messages. this could really help in removing the hassle in putting in the otp manually",82,3.0,1,0,1,3,2
|
||
i had bad experience with this app whenever trying to signup with number or social media account error receive something went wrong. very strange issue,27,1.0,1,0,1,0,2
|
||
my uber app is no't restared please help,8,2.0,1,0,1,0,2
|
||
"christopher went way over and aboard. professional. curtious, friendly, and patient to a handicapped rider. vehicle spotless and spacey. he is truly an asset to the uber organization and a friend to the public. great experience coming from miami to find such professionalism. thank you. blessings",45,5.0,1,0,0,1,0
|
||
"iam a regular uber user and the driver are not cooperate with the uber apps i guess. everytime driver ask for extra charges and if iam not willing to pay for it they cancell the ride,i hope the uber takes this matter more concern",43,1.0,1,0,0,1,2
|
||
"i was charged $10 for a ride that i had canceled and no it's not a cancellation fee it's the price the ride was supposed to be. this has happened before, i request a ride and it's searching for a driver but it takes too long that i decide to cancel it before they find me a driver so it gives me my refund back of the price the ride was supposed to be but sometimes it doesn't give me my refund like today. there's no way i can get my refund back because if i go on the uber app to contact them about the refund it shows that my ride was canceled and it says i got refunded but i didn't. and like i said it's not the only time this has happened. so there's really no way for me to get back my refunds for trips i didn't even take that we're canceled. also they charge way too much if your driver takes a different route or misses turns. i was charged almost 3 dollars more than the price it was supposed to be because my driver took a whole different route that was unnecessary and took more than 10 minutes when it was supposed to take about 5 minutes and had to take a different street because of road construction.",256,,1,0,0,3,2
|
||
navigation problem. uber always shows wrong location which is not expected.,11,4.0,1,0,1,0,2
|
||
why are you charging me more after picking & confirming. that's so sad 😞stop it or this could be my last request.,25,1.0,1,0,0,4,2
|
||
i am giving 2 stars because it takes long time to assign the driver and to connect with him i hope that the owner of this app will read my review and try to solve this issue. thank you.,40,2.0,1,0,0,5,2
|
||
not better car and driver's,5,2.0,1,0,0,1,2
|
||
"this app is really good.apart from the way some of your drivers treat customers is unpleasing. them being the drivers they can't see the destination set by us passengers and i think that needs to be worked on, so they ask the destination, and if.it's not where they want to go they rudely disconnect the call and chances of them picking your call again is low. so i think this is not a good character especially from your drivers. this app should be worked on especially on the drivers end.",100,5.0,1,1,0,1,2
|
||
"was god a few years ago but lately it's become worse than the old taxy apps, consumers get no protection and drivers scam you every way they can",29,1.0,1,0,0,5,2
|
||
"3 stars only because i did have a positive experience with at least one driver. unfortunately the app is not built to allow customers to tailor their experience, complain or rectify billing. customer service is mostly unhelpful. i requested a ride & was not given any option to indicate a non-smoker vehicle which i would've. another driver, their first day, ignored my pickup message, drove around for 15m, talked to people on the street & then i was charged a driver wait fee. take a proper cab.",92,3.0,1,1,0,5,2
|
||
worst customer care service they app stole my 140rs and not even replying,13,1.0,1,0,0,3,2
|
||
vincent very nice fella. very thoughtful. reminded to look for our phone before we left the vehicle. wishing you many blessings this 2021. thank you vincent.,27,4.0,1,0,0,1,0
|
||
"app keeps asking me for otp and takes me back to same screen. tried with two different numbers, and email. have not been able to fix the issue",29,1.0,1,0,1,0,2
|
||
won't let me get past entering my phone number. have requested a text or call more numerouse times. keeps asking me if i have entered the correct phone number. hello. i hate these app. always a freaking problem,37,2.0,1,0,1,0,2
|
||
"i am unable to add additional stops to my journey despite the app having the option to do so. whilst attempting to add additional stops, the app goes blank and i have to restart it. i ensure the app is up to date at all times but the problem persists",52,3.0,1,0,1,0,2
|
||
hi there.i am a uber driver in canada.i have updated my application yesterday.i dont like it at all.when i pick or drop customer the navigation doesnt work.gps stops suddenly.its annoying for driver and customer as well.please fix this problem asap.,43,1.0,1,0,1,0,2
|
||
its very good uber ride price also reasonalbe,8,5.0,1,0,0,4,0
|
||
vest of time and money,4,1.0,1,0,0,2,2
|
||
not yet working we could not login wast off time stupid app. again not able sign for this uber i think purpos fully ur trouble to a custumer all stupid question for login. not supporting properly.,36,1.0,1,0,1,0,2
|
||
driver didn't accept our trip by saying that they didn't accepted our luggage's to keep in cab. they rejected to keep our luggage's in cab.is it your rules?😣,28,1.0,1,0,0,1,2
|
||
sabse bakwas service mannerless and rude behaviour by drivers forcefully aaked to stop journey in the middle of the ride and asking for full pay will never ride through uber in my life,32,1.0,1,0,0,1,2
|
||
charged me twice for tip. no customer service at all. ill never use again,13,2.0,1,0,0,3,2
|
||
"i'm a platinum uber rider, i use uber nearly every day. we should have unlimited free cancels if rebooking within 15 minutes. any time i cancel it's due to the driver not moving. so that ""8"" minute arrival time turns into 20. when i try to cancel it says accept $5.50 cancelation fee for their time. noo. i'm cancelling bc i'm on a time limit & these drivers wanna mess around.",85,2.0,1,1,0,5,0
|
||
what is wrong with this app.how many times do i have to download and install it and its not working.nkt!,19,1.0,1,0,1,0,2
|
||
"this app never works never lets me add my card to it. tells me ""unknown error"" and that's literally all i gives me, no troubleshooting, no customer support it's just like ""nahh"" every time. even when i circumnavigate the need for my card by linking other payment methods, it requests my card for further verification, which it will then not accept. had this app for years and it has never once worked for me. absolute trash eating up space on my phone. —— it's been some time since my first review and all i can say is that i still despise this company with all of my heart - they simply cannot do anything right any time i call on them. i cannot say enough negative about uber. any situation i've ever relied upon them in they have hung me out to dry i will here on out try to convince everyone i know to use lyft. thanks for endlessly sucking, uber! i wish anguish and stressful failure upon this company.",208,,1,0,1,3,2
|
||
"today i booked the cab and after 5mins cad was ot moving from the location. when i called and requested the drives, he asked the drop location after refused to come and waited for 15min and disconnected. whom to report such issue. plz show the drop location to drivers to end such discomfort. plz open call center to hear our problems.",68,1.0,1,1,0,1,2
|
||
your app doesn't let me log off . i don't want to be logged on all of the time please fix tis a pain.,26,4.0,1,1,1,0,2
|
||
this is my business account but i didn't get gst input benifits i want to include my gst number how it's possible. serious action required.uber customer support is roast.bakwaas .,33,1.0,1,0,0,5,2
|
||
"worst app.always high prices and drivers always deny. if they accept they will just keep you waiting, waste your time and then cancel the ride.",25,,1,0,0,4,2
|
||
"i have asked uber to not allow my ex-girlfriend in medellin,colombia to charge her uber rides on my credit card, she is stealing when she does this and she will not stop. then uber will not allow me to you this same credit card,my credit card to charge my rides. uber refuses to help me in the matter or send an email explaining why! uber is no help at all; crooks! why does uber refuse to do the right thing and stop this thieving woman and block her from charging rides on my credit card?",101,3.0,1,0,0,3,2
|
||
friendly person thanks for your support,6,5.0,1,0,0,1,0
|
||
driver cancelled a scheduled ride an later demanded double payment. later has been calling and using derogatory remarks about character. horrible experience.,23,1.0,1,0,0,1,2
|
||
"this uber moto driver dropped me from his bike in a highway near shantinagar. both the bike and i fell and my knee and elbow got scraped. the rider was completely unharmed. i made a complaint to uber and explained how i was hurt and all, they gave me no replies. i do not think it's safe for women yet. they dont treat women right, at least not in dhaka.",75,1.0,1,0,0,1,2
|
||
the customer care has been pathetic. the cab driver doesn't agree for trip and asks u to cancel the trip. there is no option for these issues in the app. moreover there is no customer care executive and if u have an issue. u r being left high and dry.,50,1.0,1,0,0,5,2
|
||
it seems the app is deliberately slowed down back end resulting in showing an inflated demand with concurrent price increase in fares. disgusting process of booking needs to cancelled,30,2.0,1,0,0,4,2
|
||
"i would like to request some enhancement: - allow to rate the driver that cancelled the service. in dominican republic, drivers use to ask our destination as soon as they accept the ride. if they don't like your destination or if the route is too long for the payment, they cancel the service. this is discrimination and a waste of time for the customer that has to find another driver.",75,4.0,1,1,0,1,2
|
||
there is no option for manually selecting destination point using putting pin point on destination like in ola .,19,2.0,1,1,0,0,2
|
||
latest version does not work samsung galaxy note 8. i can see the cars around on the map but the app does not pick up the options.,30,1.0,1,0,1,0,2
|
||
"although everything had worked great, in recent months, it has been almost impossible to get a driver when needed.",19,2.0,1,0,0,5,2
|
||
the app is so slowly start_up,6,4.0,1,0,1,0,2
|
||
use lyft instead. uber's support is a joke and never fixes overcharged fares even after confirming the price.,19,1.0,1,0,0,5,2
|
||
"nice app, but the fare is high. the fare needs to be reviewed.",14,5.0,1,0,0,4,0
|
||
the worst service i booked a cab and i went down he cacelled my trip to trip and i missed the flight that day additional to that instead he had cancelled my trip and i got a penality of 50 rupess,45,1.0,1,0,0,1,2
|
||
i've never felt so disrespected in my life i was having one of your uber drivers come up ask me what my name is and leave in the middle of the night. i never thought that somebody can be so cruel and leave me with my baggage on the side of the road when i even up to my price because it said if i wanted that ride that i needed to pay $55 instead of $16 just to go two blocks up to my room this vacation has turned to the worst vacation i have ever had between getting stuck with no ride until daylig,112,1.0,1,0,0,1,2
|
||
"i am an uber driver. i am signed up to drive passengers and to deliver food to patrons. i am unable to switch between doing food deliveries and taking rides on the app. i have not received any rides in the app, and when i called customer service, they said i am all good on their end. please advise me on how i can do this or how to resolve this issue if it is a bug fix. thanks i would greatly appreciate it.",90,3.0,1,0,1,0,2
|
||
a bit pricey but the convenience is amazing.,9,5.0,1,0,0,4,2
|
||
it's good bt it is only.for 1 man or woman,11,5.0,1,0,0,5,2
|
||
"it's been having a lot of problems lately the maps don't work correctly, the amounts change and the drivers don't responde to any messages i have had to cancel several trips because of this",34,2.0,1,0,1,0,2
|
||
it's a wonderful except it doesn't want to accept my bank account for payments. i'm stuck with using cash only😥,20,4.0,1,0,1,3,2
|
||
"it's helpful to get me where i need to go! but there's this bug where despite me manually putting in my location, it will send my pick up driver completely elsewhere! this then ends up in them cancelling, and having to pay twice or even triple (one time even had to call 5 cars cause location map is so buggy) the money just so i can get a ride! i'm not sure if this is secretly intentional to bleed people's money or not but please fix this!",100,2.0,1,0,1,0,2
|
||
"i used uber for several rides while vacationing in mexico city. since then, every email i receive from uber is in spanish. i don't speak spanish. apparently uber can not fix this. their advice to me was change the language setting on my phone to english. my phone is and has always been set to english. contacting uber is extremely difficult if you don't have a problem listed on their app.",74,3.0,1,0,1,0,2
|
||
"i im still rating mandla 5 star although i had a very bad experience with one of your drivers,know i no these guys fear for there lives and the one's of there families but we as the commuter cant say that becsuse we pay for services render to us and greatful and thankful we are for you guys to have brilliant idea that you had by starting this but when im making use of your app then it irritates the crab out me cuz i start sesrching at 7am to 7:50am just to get told that im not driving bellville",115,5.0,1,0,0,1,2
|
||
several times it's ling waiting n so auto cancellation of trips creating issues at the time of urgencies uber must address that asap.,24,4.0,1,0,0,1,2
|
||
"well my experience was that the uncle driver said i'm not allowed to bring drinks inside his car n need to finish it off b4 getting in. and the idiot was rude,not polite like last time. they say we have no much options.must take uber or grab only. n this guy's r doing both. not all, young drivers r good n polite.",59,3.0,1,0,0,1,2
|
||
"team uber, every update of yours, you fix some bugs and improve performance. care to explain where do these bugs come from & what do you improve in performance? with your update frequency, a lot of us have started doubting your updates! pls enlighten us a bit, thanks.",51,4.0,1,0,1,0,2
|
||
i uninstalled it because i couldnt get the uber icon on my phone everytime i want to get a uber i would have to go back into my play store and open my app. that's not what i wanted sorry please fix the issue,45,1.0,1,0,1,0,2
|
||
"there pattern of operating is very wrong why would you useless the driver that own his car, maintain it, and work on your app to give your percentage and still fight for the hardship of fuel scarcity to work and you guys will now compusory it for them to go to everywhere in this lagos that has no good road and security without adjust the fee and the percentage is going up everyday cos is now 28 percent on each trip they are very useless 😠😠😠",96,1.0,1,0,0,5,2
|
||
"worst app , couldn't found a single auto driver nearby me",11,,1,0,0,5,2
|
||
unable to download app itself,5,1.0,1,0,1,0,2
|
||
"it can't decide when driver will arrive - it's changing constantly. usually there is 10 minutes delay according to time displayed when ride was accepted. not rarely it says driver will be in 5-10 minutes but before order is accepted it will be 15+ minutes. it charged me with 3$. doesn't tell why, doesn't display it in transaction history.",63,1.0,1,0,0,5,2
|
||
this company is not interested in riders response. when we report an issue because of drives they don't give us a satisfactory response. they don't care about customer satisfaction and let the automated reply respond to us. they only need our cash.,46,1.0,1,0,0,5,2
|
||
why would i have to remove my existing apps? rediculous.,11,1.0,1,0,1,0,2
|
||
"customer care support is not that great for spporting real time issues my card is blocked as in my other account, i cannot pay to uber due to system not allowing me to pay",35,3.0,1,0,1,3,2
|
||
"just now riding to bandra terminus, while booking it showed fare of 639, once i boarded the cab it says rs 739. a very poor service by uber.",28,,1,0,1,4,2
|
||
"ac not worked, driver call the whole journey",8,,1,0,1,5,2
|
||
"nope tried this y'all already. you'll ignore me again. worst service april to july 3 month issue i have never encountered such horrible customer service. ive been having this problem more than 5 days and every time uber responds they want me to restate my problem over and over and over and over and over and over again. at this point i am pissed and the response email isnt working! entered new acceptable payment methods, not working, app won't allow me to request rides and they havent fixed it.",103,1.0,1,0,1,3,2
|
||
iam satisfied with it.good app,5,5.0,1,0,0,2,0
|
||
takes soooo looong to download. garbage,6,1.0,1,0,1,0,2
|
||
good the driver was friendly,5,5.0,1,0,0,1,0
|
||
it my new job and i love it,8,5.0,1,0,0,2,0
|
||
pl share passengers in uber pool going in one way without roaming them too much inside,16,4.0,1,1,0,5,2
|
||
last rite is driver flut but 42 charge includes my chqrge i not fare,15,1.0,1,0,0,4,2
|
||
buggy doesn't work at all,5,1.0,1,0,1,0,2
|
||
good app but need to elaborate location alot,9,4.0,1,0,1,0,0
|
||
"most of the time i do not get connected to a driver for my trip,and by chance i do get connected to one who is already in a trip.when i try to call him to confirm if he is going to pick me up,he doesn't attend the call and finally after his ongoing trip is completed he cancels mine.i have been waiting for over 20 minutes to get canceled.i try again with no luck. also the app just has support options for specific issues.may be it means i should not have any other issues.very disappointed.",101,2.0,1,0,0,1,2
|
||
uber is great but sometimes drivers accept your trip but don't move for awhile towards you. it would be 5 stars otherwise,20,4.0,1,0,0,1,2
|
||
easy and usefull. i love that i can order food without download ubereats,13,5.0,1,0,0,2,0
|
||
for the first time i had no issues with uber services.,11,5.0,1,0,0,2,0
|
||
"everything was perfect, except i could not speak to a person about disability issues .",15,4.0,1,0,0,5,2
|
||
"driver didn't know where to go, was appalling! i'm furious, i just got out of hospital and i am in pain. i had to try and give the driver directions. i have paid more than was advertised. i was taken via back roads, driver would not stay on main roads. driven over countless speed bumps with my injuries, i am now in great pain . it took much longer than it should have . uber is overated!",84,1.0,1,0,0,1,2
|
||
uber drivers are usually friendly and drive safe.,8,4.0,1,0,0,1,0
|
||
at nites it seems harder because around 3 in the morning they pick and choose and you will have a hard day geting one. sometimes you better off buying a car and not dealing with the headaches .,38,5.0,1,0,0,1,2
|
||
uber has been price gouging for tax season what would usually be a 10 dollar ride is now 49 0r 50 dollars this is ridiculous,27,1.0,1,0,0,4,2
|
||
action speaks louder than the ads,6,4.0,1,0,0,2,2
|
||
"litterally thee worst company i have ever worked for. they always route you to toll roads on every trip even if it's longer and several times i have caught a toll reimbursement that was conveniently left off! also i've had tons of issues with missing a few dollars here and a few dollars there, i've had to call and sit on hold for twenty.plus mins over.a.few dollars!",75,1.0,1,0,0,5,2
|
||
"it's flabbergasting that you can't pick the destination by selecting it on the map. what's the use of displaying a map if i anyway have to type in the address manually? the app does not allow free text feedback! they only accept their own canned responses. they say to use 'contacts', but that's a lie as there is *no way* to contact them other than with their prepared questions. uber must be the company with the worst customer service around!",90,1.0,1,1,1,0,2
|
||
"there is some serious issue going on with latest version of app, facing since last 2-3 days. when i book a cab in pool mode it shares the booking details with me and displays driver is arriving but when i check with driver for the same he said your booking is not displaying in my phone. this happed 3 times in my last 6-7 trips. @uber fix this on priority basis. lot of customer and driver time is wasting due to same.",93,3.0,1,0,1,0,2
|
||
"i can't even sign in! my phone number was used by someone else before i got it, and stupid uber won't let me use it!",24,2.0,1,0,1,0,2
|
||
slow app. even it doesn't work propoerly many times.,9,3.0,1,0,1,0,2
|
||
"i used to love uber but recently i went on a trip where they charged me an additional fee for no apparent reason. we went down one road that was not toll, there was no traffic, bridges or surge pricing. i contacted online customer support and we went back and forth at least 4 times where each time they failed to answer my question on what the additional fee was for. instead they replied with generic answers such as ""your charge is correct"" but that was not the question i asked. im extremely frustrated with uber and their lack of customer care. additionally each time you reply to your string of generic replies from uber, the customer service rep who replies changes which is extremely stupid because they end up providing the exact same unhelpful, generic ass answer as the previous incompetent person. they're service reps need to learn to actually read the customer inquiry and answer them as i wasted a full day going back and forth only to receive absolutely no answer.",201,1.0,1,0,0,5,2
|
||
not downloading app taking toiooo much time,7,1.0,1,0,1,0,2
|
||
not good but it is helpful.,6,2.0,1,0,0,2,2
|
||
"i cannot seem to request an uber because no options are presented after i input the locations. fix this uber! (ps:all the details of the account have been filled ,so that's not the issue)",33,1.0,1,0,1,0,2
|
||
switching off ac by driver despite charged for it,9,2.0,1,0,0,1,2
|
||
this app should allow user to sign in existing account on different mobile with same existing email. currently it doesn't allow to enter existing email on any other mobile,29,4.0,1,1,1,0,2
|
||
"terrible customer service response, a simple task like adding email to a number with code verification took them forever. know this, that's why uninstalling. simply can't access my account. mailed them & talk to them already",40,1.0,1,0,1,5,2
|
||
"i dont know what you guys did,but my problem has been sorted,the paytm payment option is working.thank you so much :).",21,5.0,1,0,0,5,0
|
||
"worst experience as the days are passing by. i don't know how they are getting such high rating. drivers refuse destination, making us wait almost 2hours still not arriving at pickup. so many issues with the drivers yet we the customer have to pay charges for their non arrival. why? and really hopeless management even after all the complains nothing changes.",62,1.0,1,0,0,1,2
|
||
"hello every one , yesterday i booked a cab in night time and also i got a call from driver through cab landline number for address and but after 5 minutes some one else used my trip and driver switch off his cell phone and very bad experience i was suffered that time. driver name is shiva kumar,how this cab company driver's play with us/ a very very bad experience i got.",81,2.0,1,0,0,1,2
|
||
"i really like being able to follow our driver on the map. it is surprisingly easy to request a ride. i also appreciate uber planet options. once the ride is over, we can rate the driver and select a tip. the uber app makes it all very easy.",52,5.0,1,0,0,2,0
|
||
very annoying and frustrating. i tried to make an uber account but it says my phone number and email address is already taken. even though i haven't made an account or made a password. and when i try to make an account it won't let me grow through with the security passcode and makes me start over again. even more disappointing there is apparently no email address to inquire about this. and i can't ever get past the stupid security check,91,1.0,1,0,1,0,2
|
||
ye uber aur uber ke driver chor hain bhai paytm se paise mat pay karna koi warna ye cash bhi le lete hain aur baad me aapke wallet m ghus ke paise bhi nikal lete hain pata nahi kya rule h inka par ye aapke paise aapko bina jaane nikal sakte hain they are cheater's uber is a froad company. so don't use uber please if anyone is using please stop using uber,83,1.0,1,0,0,1,2
|
||
it doesn't work the screen just goes black n written google only! i can't do anything,16,1.0,1,0,1,0,2
|
||
maybe screen drivers who speak english. it took 20 minutes to guide my driver to where i was at. all the while he couldn't understand where i was at amd he was actually on the other side of the building. thankfully he drove around and saw us otherwise he would have left and we would have had to order another uber,62,3.0,1,0,0,1,2
|
||
"well uber is uber ,see we all love uber when it first came out and we all said wow its very cheap to.and that's because we were only using it for fun. now 10 years later.my car broke on me ,so now i have to fix my car and still pay for my uber and man uber is not that fun now it's like a rent pay.ment but still in all i like my uber. but waite can u guys give the discounts amd perks that ah ah ah. lift has please",107,5.0,1,0,0,4,2
|
||
idiotic app. takes forever to install. i can walk to destination in that time. i want to give it 0 stars. damn that is impossible,29,1.0,1,0,1,0,2
|
||
"easy-to-use, no site issues so far, all of the drivers are such good people. i would like to tip them more but i am older and on a limited income.",33,5.0,1,0,0,2,0
|
||
"i use uber quite often and i have appointments that i use this app for weekly. i have been waiting for weeks to use the ""schedule a ride"" setting that's supposed to be right next to the where to bar and guess what? it's not there. i have had several times where i am late to where i need to be because for some reason i don't have access to this setting. i have had to resort to scheduling my rides an hour ahead of time just to make sure i make it to somewhere that's ten minuets away on time. this is ridiculous. please fix. this was my original complaint^^ i have tried resetting my phone, updating the app, and deleting and redownloading it like suggested. none of which worked. i still can't schedule a ride. this is becoming a very frustrating experience. not only has my original complaint still not been fixed but your app is increasingly getting worse. your drivers are unprofessional, cars are dirty, and they don't know how to use their gps and i have to give them directions. not only that, i took uber from my house to my job which has always been no more than $10 and now all of a sudden it's almost $20 and it's not like i can just not pay it because i have to go to go to work. you guys are increasingly getting worse and worse and it needs to be fixed.",276,,1,0,1,0,2
|
||
"i enjoyed uber service, love it!",6,5.0,1,0,0,2,0
|
||
"easy , simple & comfortable",5,5.0,1,0,0,2,0
|
||
app *still keeps crashing* over and over. today it crashed five times while i was trying to get a ride to and from my destination. it crashed twice while i was trying to pay for the ride too. a big hassle.,43,4.0,1,0,1,0,2
|
||
thanks alot to uber app,5,5.0,1,0,0,2,0
|
||
"nice app, thanks to development awesome app.",7,5.0,1,0,0,0,0
|
||
"i noticed my last 2 rides charged me a bit more then the highest amount was quoted price. the first one was $5 more. i was a bit annoyed, but let it go. today i was charged an additional $27.xx. what the heck!? there is a surge charge that i was not told about. there is no contact number to discuss the fee & when going through the help menu to dispute there is not option to put in my question or concern. i am very upset. i was told the most would be $16 & was charged over $43!",120,1.0,1,0,0,4,2
|
||
very disappointed that uber charged £5.99 to my uk bank account for installing the app when i was in pakistan last week and using a pakistani sim!. how did you get my bank details in the uk? if there's a breach of security i need to report it to the authorities! also i want all my personal data deleted from your records and third parties!,68,2.0,1,0,0,3,2
|
||
uber auto should be off platform. coz auto just don't ply and refuse rides,15,1.0,1,0,0,5,2
|
||
i accpted the ride for $27. when i had finished it was over $35. there is no price security or protection even after booking a ride. where is the transparency mid-ride that someone's fare is changing? it should be illegal to change fares mid ride - a rider cannot consent. i am also a paying uber one subscription customer.,64,1.0,1,0,0,4,2
|
||
"hello uber team, i would like to know why i stop receiving the 30% off like before ! im using only uber ever week minimum 4 times and since 2 jan i did not receive anything and all my friends who dont use uber app to much they still get it",53,2.0,1,0,0,5,2
|
||
fare prices as per the distance is too much coastly and when rides get booked then unnecessary traffic charge or something another useless charges also added in the bill by uber so i really disappointed with the service offered by uber.,44,1.0,1,0,0,4,2
|
||
"so. hard. to. use. navigating an app should be easy and intuitive, but after 2 years i still have issues. i can't find where to schedule a ride. i keep having driver canceling on me and i keep having to cancel rides. this app really needs a redesign",50,2.0,1,0,1,0,2
|
||
worst app it's showing some charges after destination charges will high so i hope this is wrong app to customer.,21,1.0,1,0,0,4,2
|
||
bad service in pune viman nagar to much waiting and after 20min driver cancel the ride and charging rs63 . bad experience with uber not expecting that at all,30,2.0,1,0,0,1,2
|
||
"there's a huge issue where the driver can can accept your fare and if he is close enough to the pickup spot, can just take his sweet time. you can cancel, free of charge of course but here's the kicker: he can just keep accepting the new fare. multiple times. i don't understand how the same individual can just accept your fare over and over even though you cancel it (without charge because they are obviously over the time limit).",86,1.0,1,0,0,1,2
|
||
new thinking to help the people,6,5.0,1,0,0,2,0
|
||
"my account was flagged for no communicated reason about 3 years ago. not only was there no way to contest it, there was no information about what went wrong. the only detail was that it would be unflagged when i take a few rides. now 3 years and close to 100 rides later, the situation still remained the same. so, deleted the account and uninstalled the app. update: notified the issue to support, and they acknowledged and unflagged the account",95,4.0,1,0,0,5,2
|
||
a great service but there needs to be an option for multiple destinations,14,5.0,1,1,0,0,0
|
||
okay i'll update.holding my way home hostage and giving me a random address to confusion me!,16,3.0,1,0,1,0,2
|
||
so after trying to get ahold of someone at uber. i come to find out someone changed my email to something different and thats why my number wasnt working. i do not work for uber nor am i an assistant for uber therefore i will not go out of my way to try and find somebody to help me. in fact i will get my lawyer that is accessible to me at all times when there is a concern and file for negligence or what ever he can so you guys take this job seriously. or you can contact me and get this fixed. save time and switch to lyft because i never changed anything in my uber profile. but after i updated the app it saying my number is being used and to pick a different one. i checked the app and sure enough my numbers already saved in my profile yet you still asked me to change it .i sent uber the info to that link you send everyone to when there is a problem. but im no longer going to do your job. you lost a lot of customers because of things like this. the new ceo has done nothing but make a new commercial.,215,1.0,1,0,1,0,2
|
||
driver should have otp like in ola,8,4.0,1,1,0,5,2
|
||
best but recruit new driver with out any verification even they don't know about lahore places like bise lhr,20,5.0,1,0,0,1,2
|
||
our driver was friendly and helped load and unload our luggage.,11,5.0,1,0,0,1,0
|
||
"had an awesome, comfortable ride. although we got stuck in traffic, the driver was a consummate professional.",17,4.0,1,0,0,1,0
|
||
unsatisfied with service and payment because i haven't traveled last trip but ppl may expect me to pay money thou i'm ready to pay but payment is not accepted i hate uber app plz i recommend you to not download this idiot app,44,1.0,1,0,1,3,2
|
||
its a good app but the call support doesnt works in time of need neither there is proper way to solution to solve the issue nor any mode to contact uber,33,2.0,1,0,0,5,2
|
||
always good. drivers have been prompt and professional,8,5.0,1,0,0,1,0
|
||
you uber drivers need to stop canceling and passing customers off as if your too good to take the ride! your not rich and your sure not from a high class family otherwise you wouldn't be ubering!,37,1.0,1,0,0,1,2
|
||
"much better pricing than lyft ($113 lyft, $36 uber, glitch?, other people at ride share area said sands thing) , driver was fantastic!",25,5.0,1,0,0,4,0
|
||
sb se ghatiya service hai inki na inke drivers ko call lgti hai na inke drivers ko location milti hai. or ye log fazool m paisy charge kr dyty hai na refund krty haii. ghatiyaaa tareeeeen service,36,1.0,1,0,0,1,2
|
||
"unexact locations, bad c support",5,3.0,1,0,1,0,2
|
||
uber have zero customer support i booked a cab with mode of payment card the driver started the trip and ended it on his own and i have been charged for the trip as there was no authentication require for driver to start a trip.drivers can do as per their wish and we people doing online payment need to face the consequences i have also contacted their customer care via app zero response very poor management even though ola charges bit high there is security on start of trip and our money is safe,112,4.0,1,0,0,3,2
|
||
"it's a good app comparing with ola and rapido,but now a days they are increasing the price due to high demand.if demand is high that is u r problem,our distance won't increase if u r demand is high,so u ppl have to charge properly.according to distance. but it's 10000000 percent better then ola and rapido,ola ppl r thinking money as tree leaves they charge 3 times more .",71,4.0,1,0,0,4,2
|
||
i hardly ever use uber. had to download and login on my new phone. was quick and easy and had a ride in about 10 minutes after realizing a ride was needed (although i'm sure response times vary). love it.,42,5.0,1,0,0,2,0
|
||
keeps asking me for an old mastercard number that i no longer have. wont allow me to proceed. waste of time.,20,1.0,1,0,1,3,2
|
||
worst experience no option to cancel ride drivers are rude and harsh talker,14,1.0,1,1,0,1,2
|
||
"uber is a big fraud maker. after completion of ride driver asked me cash i paid to the driver but it was a non cash payment. now in app, it was showing outstanding amount even though i paid cash for my ride. this is the second time i was writing this complaint, but there was no response from the uber team. i request even individual, please do not link your bank details with the uber",80,1.0,1,0,0,3,2
|
||
"annoying push notifications for uber eats, unwanted marketing.",9,1.0,1,0,1,0,2
|
||
"their rides on scooters won't end , even after tapping 100 times. looting money and time since their launch",18,1.0,1,0,1,0,2
|
||
"2 stars is just being kinda generous at this point. as of late this price gouging is just ridiculous, i traveled about 15 miles, to get there around $20 now to get back home $71! really uber, really? there was no surge, not busy either. the other issue is i had the driver tell me since they can see how far were going if it's not more than 10 miles most won't except. that's not right uber. never had a problem until a few weeks ago. pls do better, this is not a good look uber",108,2.0,1,0,0,4,2
|
||
won't sign me in. i had to change my password three times and it still would not let me into the app. what a waste of my time.,29,2.0,1,0,1,0,2
|
||
app is good but add an internet call feature.,10,5.0,1,1,0,0,0
|
||
"there are times when the app stops working during a pick up and driver can't get a hold of me, ending up being chart d for cancellation when i didn't cancel.",32,3.0,1,0,1,0,2
|
||
"we booked an uber to send a parcel. and he came to collect it. but he hasn't dispatch the parcel. he's telling he can't dispatch the parcel since the address was wrong . but we have given the correct location showed in uber.he's telling he accepted the parcel even as he cant dispatch it. if he knew that he cant dispatch it, he shouldnt accept the request.if not we could have tried another person. if he needs assistance to the deliver address he should call either me or the receiver. disapointed",110,1.0,1,0,0,1,2
|
||
payment is not constant . sometime too high sometime very low. even the drivers are sometimes not supportive. you should be a little bit strict over your drivers.,30,4.0,1,0,0,4,2
|
||
"last update always crashes down. need to refresh everything , then reopen app. hassle.",15,4.0,1,0,1,0,2
|
||
bakwas now uber doing cheating with customers they are saying 5kms ride in 49 rs. but they charge more than that even on my phone showing 49 rs but driver told me n show me at their phone 63 rs and one time i bookes it at my friend's phone showing us 49 rs but in driver phone was showing 105 rs what the hell . these type of cheating not acceptable from uber .,78,2.0,1,0,0,4,2
|
||
useless! we bought a new car and decided to use uber on that special day. so i booked a driver 3 hours in advance. they excepted the request and deducted the money. we waited like fools outside our estate 3:20 hours later and still no show. 7 days later and still no show,53,1.0,1,0,0,1,2
|
||
uber is better but its app hang very much in smartphone while booking. and uber should improve his services like it should start to provide 6 seated or 5 seated facility,32,3.0,1,1,1,0,2
|
||
"i have a redmi note 3. with current app build, i am not able to make cashless payments. evverytime i select paytm and try to book cab. i get an error saying i need to book via cash.",39,3.0,1,0,1,3,2
|
||
"unnecessarily i have been asked to pay extra amount on the app where i have paid the money to the driver and that's not lookout whether he updates in the app or not. and the worst part, no resource to contact the customers care. it's too pathetic at the same time on google it showed that how can i make call to uber customer care it said open app and click upon icon then you will get a help option and then click upon call support but this option isn't available on the app.",109,1.0,1,1,0,3,2
|
||
"after giving it a few chances, i finally deleted my account. time after time, if it wasn't one thing with uber it was another. let's start with the customer service. or huge lack there of. they take hours to respond by email, they love to charge you extra fees and cancellation costs for issues that are not your fault. they literally try to rob you if you don't track your statements. i have experienced drivers that will continue the trip after they have dropped you off, so to charge you more unless you cancel the trip (which would of course charge you another fee). they say the price you see is the price you pay, however if you take an uber pool and someone joins the ride, they're likely to spike your price up. and if it's not that, then your driver (who isn't actually going to pick you up) drives the opposite direction from you on the map, and expects you to cancel and be charged a fee because they don't want their rating to go down if they cancel. it's a giant scam that is only convenient if you hardly use it. i've been late to work numerous times while having given myself a 30 minute head start. maybe it's just my luck with ubers shittiest drivers, or maybe this company just doesn't care. either way i would not recommend it, this company and its customer service are terrible.",267,1.0,1,0,0,5,2
|
||
me cobraron en mi tarjeta son haber utilizado el viaje,10,1.0,1,0,0,3,2
|
||
this is the most useless app i have seen,9,1.0,1,0,0,2,2
|
||
"good service, really i love it",6,5.0,1,0,0,5,0
|
||
why uber don't post the changes made for each version update?,11,3.0,1,1,0,5,2
|
||
i have had great drivers an horrible drivers but mostly great,11,5.0,1,0,0,1,0
|
||
ordered dominos pizza via the app and money debited but order not received by dominos. common issue apparently. no online or phone help available for uber eats users!,30,1.0,1,0,0,5,2
|
||
hey i want a round trip to lonaval please help how can i book ?,15,3.0,1,0,0,5,1
|
||
useless in international travel. payment always get stuck and then problem with next ride.,15,1.0,1,0,1,3,2
|
||
i am very sad this day the sevrives are being bad day by day once you book the cab or bike the rider cancelled it's self by asking the location . and not to go in that location . i have being late for many times in the work . due to cancel and being charge high amounts of money which actually showes in the booking so . please update your system and fix it . so worse services now a day and they left in the middle of the location . and please don't charge extra money on cancelled ride,107,1.0,1,0,0,1,2
|
||
ap should be more user friendly.,6,3.0,1,0,0,0,2
|
||
terrible company to their drivers. speak and understand english in your support department and follow up on issues and requests. quit sending the drivers 20 min to pick up a 5 min ride.,34,1.0,1,0,0,5,2
|
||
"i received a quote for immediate pickup at $6, but why reservation is 5x that same price? easy rides are under ten bucks, whats not perfect? fabulous app",28,4.0,1,0,0,4,2
|
||
too many large app after installed,6,3.0,1,0,1,0,2
|
||
i don't understand why you just don't make booking the ride simple. to book a ride from a place other than home is has 2-3 unnecessary steps. i just can't understand why. google maps is a more complicated app but easier to use that yours. why can i not put the amount of money i want in my wallet. why steady figures? why must there be some change? these are thing s that make me feel like you want to have ur way into my finance. so no thank you uber and bye. you can keep the money in the wallet.,99,2.0,1,0,0,0,2
|
||
stop threatening users by lowering riders rating and saying the account may get deactivated .if you cant give cars in my area then that is your problem not mine. if your service is not up to the mark in my area then that is your problem not mine .,47,1.0,1,0,0,5,2
|
||
"abysmal service. two minutes to get matched to a ride (in arlington. va). on top of that you get terrible wait times for the driver to get to you, they use a terrible navigation app instead of google maps, and offer garbage rates. i can see why lyft has a market.",53,1.0,1,0,0,5,2
|
||
the best conversation ever and he is the best driver,10,4.0,1,0,0,1,0
|
||
"it's very good but i disagree with the cancellation fees you people are charging. it's a big fee, when you are not using the facility.",27,5.0,1,0,0,3,2
|
||
today the app automatically logged out and now everytime we open it we have to enter the information all over again. after entering the information it again goes back asking to enter thr phone no. we unistalled and then installed and updated again but it didn't make a difference.,50,2.0,1,0,1,0,2
|
||
"edit: they contacted me finally but are once again leaving me hanging after a week, use lyft these company doesn't care about any issues you have dropped me off at wrong location and wouldn't help me get back. support isn't even a thing and you have to dispute through you your bank if you hope to ever get any kind of solution.",64,1.0,1,0,0,5,2
|
||
uber is terrible wish we had more options,9,1.0,1,0,0,2,2
|
||
worst customer service and app is way more pathetic i am unable to login to my account it says reset account even not via web and iv been trying to communicate with uber cs and i am not getting any response from them i want my previous trips history so that i can reimburse that money by showing the bills to the company i have been using uber for quite sometime and have been a regular traveller always faced problem and drivers cancel trips i had to pay the cancellation fee as u know u cant contact cs they are not there to help u if u r strandled bekaar hai my money is stuck now i need my trip history urgently hope someone forwards my message,158,1.0,1,0,1,0,2
|
||
"ml mhm. the mml. mb mlmml, mhm hmmm . mb m mm mhm mom hmmm. ml. . kkmm.kmmmm. m mnn hmmm mmm mlm l",26,4.0,1,0,0,2,2
|
||
"when uber gives an eta, you can bet that at least 9 out of 10 times, you will be dropped off close to the latest estimated time of arrival. wait times for pick-up are frequently 8-15 min long. lyft is not like this, although lyft's rides are slightly more expenisve. lyft seems to be using a more honest/realistic system to estimate pick-up/drop-off times.",77,1.0,1,0,1,0,2
|
||
worst experience in uber now a days if da driver ask you to cancel your trip its not you fault too you have to pay charges when i booked a cab on 13 of august from raiway station to my place after booking i called da driver he replied tht he is stuck in traffic jam. sir you please cancel da trip or wait for around 30 mint i said ok i will cancel da trip i cancel automatically a msg came tht rs 42 charged for cancellation of da trip i dont understand why i have to pay da cancelletion charge,115,1.0,1,0,0,1,2
|
||
"disgusting and worst app ,😡😡😡can't book in time",9,1.0,1,0,1,0,2
|
||
very nice personality. good driver.,5,5.0,1,0,0,1,0
|
||
not easy to get a ride as drivers keep rejecting the request,11,3.0,1,0,0,1,2
|
||
"many drivers are unprofessional in uber. many times unprofessional drivers came.intially it is good but for last 6 months uber is only for earning money and not taking concern of consumers. last 6 months provide bad service either it is about type of vechiles, condition of vechiles, drivers, pooling service is the worst service. and no customer care is available in uber which creates lot of problems because many times our reason is not in listed given by uber",85,3.0,1,0,0,1,2
|
||
"set up new account in a breeze, gave all my info including credit card . upon first use, it says my account is disabled and then puts you into an endless loop of errors . uber has the worst service set up i've ever experienced. no real support in an emergency. uber seems to shows positive responses and hey ""connect with us"" garbage that are empty of any real solutions , just glazing on a crappy system .",78,1.0,1,0,1,0,2
|
||
the app is not allowing me to book cab through any other payment method apart from cash.when raised query with customer executive they said its due to safety measures.what a weird response was that where you dont allow customers to use the app features in the name of safety.your rivals have a better support and they understand the problem as well. have stopped using uber from now on.,71,1.0,1,0,1,3,2
|
||
screws over the driver and rider.,6,2.0,1,0,0,2,2
|
||
"very poor performance,, really disappointed us.when ride is cancelled by driver then it should provide discount to user",20,1.0,1,1,0,1,2
|
||
he should have avoided speaking on the phone and the speed breakers.,13,5.0,1,0,0,1,2
|
||
uber charges are less compare to ola. also i feel safe when my family is travelling along with uber.,19,5.0,1,0,0,4,0
|
||
terrible. can't choose payment option. ends up saying something went wrong,13,1.0,1,0,1,3,2
|
||
"multiple issues faced. designated vehicles are canceled automatically increasing the wait time. vehicle provided in the end is different then what is booked, making the trip tiresome. passengers have to sit cramped up in the smaller vehicle. over all the experience is not pleasant at all. would not be using uber any more. ola is a much better alternative to you guys.",68,1.0,1,0,0,5,2
|
||
great job just need to tune down the prices a little.,11,5.0,1,0,0,4,2
|
||
"i book uber moto to travel frm sealdah to sulekha.bike driver call to know where exactly i am then came infront of me without any vehicle and ask where i wanna go? what is the fare showing in app. then told me fare is low. cancel d trip n give me more amount then i will drop you. listening to him other drivers started burgaining with different prices and started shouting madam give me 200 i will drop, madam give me 220 i will drop. i cancel trip and avail public transport. disgusting",100,1.0,1,0,0,1,2
|
||
you driver denied duty for the amount and he was very closed to my pickup location. the amount was rs47. i told him that i will pay u rs60. he told me that he wants rs 80. and he cancled the ride so why i have to pay the cancellation fee. all this conversation had been done with sms. if you want i can show you. i got screen shot with me.,83,1.0,1,0,0,1,2
|
||
not the best but when in need uber is there.,10,4.0,1,0,0,2,0
|
||
tbh uber is less reliable than taxi,7,2.0,1,0,0,5,2
|
||
"once i have reset my cell phone thereafter i am unable to activate uber app because of asking the system that email id already registered, if my email id already registered then what is hurdle to activate the uber app whereas is no objection for my cell phone number which is already registered with same email id. please look into the matter and resolve the issue at your earliest.",73,4.0,1,0,1,0,2
|
||
perfectly app working. for the common people. very usefull and needful too.,13,5.0,1,0,0,2,0
|
||
good experience i'm happy 😊,5,5.0,1,0,0,2,0
|
||
uber is a very helpful tool. especially when in need of help. thank you uber and uber drivers.,18,5.0,1,0,0,2,0
|
||
"too slow. not user friendly.asks too many questions and fails at last step. should keep it simple. e.g. driver contact number not visible on app, you get contact option which opens your calling app with drivers number pre entered. driver details are not sent in sms anymore. at least not for today's trip. payment from paytm interface is broken. if paytm account doesn't have balance and money needs to be added via uber interface, it will not show you full screen.just top 2-3lines of page and it's impossible to add money. too time consuming when you are in hurry. really annoyed with new interface",115,2.0,1,0,1,0,2
|
||
"kindly improve your app working. whenever ride is booked for other person and thier number is added, no msg from driver is recieved by then instead it comes to us and we didn't even able to reply or give pickup details bcz we have added another number. its a great issue with me every time.",58,4.0,1,0,1,0,2
|
||
where i reach before in a low cost.now for a same place i pay more then before.for example where i reached only in 80-89 rs now i have to pay 100 or more for a same place. .then why should i use uber. i use any other site or taxi.,51,2.0,1,0,0,4,2
|
||
"a decent app but drivers cancel and you get charged. can't login to my account, there's always a connection error when trying to get a taxi.",26,3.0,1,0,1,1,2
|
||
"with the new update, pick up locations, now required, are not accurate as it pins in the nearest road. thus, when its raining, this system will require you to go to that road instead of the shelter you're currently at. please fix this",46,5.0,1,0,1,0,2
|
||
no option to give ratings for drivers who cancel the ride on their own without informing. no option to buy ride pass other than paytm and payment via paytm is not accepted for some reason. no way to complain about anything. not at all customer friendly app. edit: it's feb 2022 and still no way to rate drivers who cancel the ride after assuring to reach pick up point. no way to track when drivers cancel the ride. i want to rate 1 star for such drivers.,113,1.0,1,1,1,0,2
|
||
i think it is an great app. but i wondered if you guys are not willing to open uber on namibia. my country needs an stable transport service. thanks,30,4.0,1,0,0,5,0
|
||
disgusting app! firstly driver comfims the ride then he takes 10-15 min to come then he cancel your ride after taking 10-15 mins and mostly drivers doing the same thing. my appeal to uber kindly solve this issue asap!,42,1.0,1,0,0,1,2
|
||
the worst thing is when you charge double of the price you showed before. i am leaving you uber. it's a scam you are running.,25,2.0,1,0,0,4,2
|
||
"uber is asking me to update my phone number and when i enter the number, says already exists and can't be transfered to someone else. it exists because it's mine! i was using it! i signed out and can't signe in again. and there is no customer service number to call and solve the issue! editing the review: i emailed uber on the same day, and after about an hour they replied back, and solved my issue. but i missed my plan anyway! it would be nice to have a faster way to solve issues.",102,4.0,1,0,1,0,2
|
||
"pathetic service"" - drivers are totally unprofessional and rude, also cars are ill maintained and smelly. demand for higher fares. why can't the drivers cancel the ride themselves if they don't ""want"" to go? sick and tired of this. uninstalling now. the app doesn't has an immediate customer support to directly call and complain to, which the drivers take advantage of. better to avoid this app and use public transport like bus or metro.",79,1.0,1,0,0,1,2
|
||
can't find a single ride 🙂,5,1.0,1,0,0,5,2
|
||
very knowledgeable. informed us of things we didnt know. made the drive worthwhile.,13,5.0,1,0,0,1,0
|
||
they make you open an account to talk to them. my capital one card was illegally used on uber and i was told i would receive a response with in 48 hours its been 10 days. do not use uber. all the responses are pre recorded and a joke. im not creating an account just to talk to these idiots,60,1.0,1,0,0,5,2
|
||
"drivers are horrible. especially if you are a woman traveling alone. i've experienced and heard so many instances of drives being rude, abusive and aggressive that i've completely stopped using it.",32,1.0,1,0,0,1,2
|
||
easy to use app. love that it allows you to track the directions to avoid prolonged trips.,17,5.0,1,0,0,0,0
|
||
please update customer care number in uber app give me uber mail id sometimes diver is not proper how contact to custmor care when we needed uber car always not available rate also very high first improve this than give update,46,5.0,1,1,0,5,2
|
||
"doesn't work in russia anymore! uber decided to collaborate with the worst taxi operator in russia - the notorious yandextaxi. disgusting! that is absolute abomination! ps: they only accept payment from the cards issued in russia. you've been warned, guys!",43,1.0,1,0,0,5,2
|
||
i am not able to register my mail id,9,2.0,1,0,1,0,2
|
||
"increased fares without reasons. adjustment process is complicated and time consuming not to mention that it shouldnt come to this. horrible customer service, which dont give a response for a whole day.",33,1.0,1,0,0,4,2
|
||
not onces twice but more then 3times i had bad experience with it. rate increase from what it shows first. driver take different route which is not require. cannot locate the pick up. shows 5mins comes after 15/20mins. i also encountered rude driver. very sad such a big brand but no interest to make customer experience good and ride comfortable. full focus is money how to make money. if cancel the ride because driver can't locate my location for that also i have to pay. because i book there cab doesn't care if i am getting late to reach somewhere. shame,116,1.0,1,0,0,1,2
|
||
each time i book an uber all i get is a terrible experience. friendly suggestion don't install.,19,1.0,1,0,0,2,2
|
||
"i liked the app, but in this version is no choice a child seat for a drive.",17,3.0,1,1,0,5,2
|
||
i need you help my password forget how to rest my account,13,1.0,1,0,1,0,1
|
||
i have paid the amount twice and did not get refund. i have even reached to support through messages and proofs also. even though there is no response. please be quick at responding to customers. i wanted to know whether the money will be refunded back or else this is the way to trap money.,57,1.0,1,0,0,3,2
|
||
"overall great, but please add more payment options like upi bases app",13,3.0,1,1,1,3,0
|
||
very good aap and service thanks for the ride and hope soo all people love uber ride ❤✨,20,5.0,1,0,0,2,0
|
||
"pune hinjewadi is the worst place to book an uber, 9 of 10 will call and ask for destination and call. bloody the actors or sportsperson just make money advertising, they don't know our plight, and they block our own money ₹350 if the drivers cancels.what the hell, the app does not have a helpline, when you want to call when the drivers cancel,",60,1.0,1,0,0,1,2
|
||
"the wait time! has gotten a little better, but now even though i pay a monthly fee to get rides, now uber is being extra greedy and scammy, you have to now pay an extra $5 if you want a ride faster. so if you don't pay they will purposely make you wait like an extra 30mins.",60,2.0,1,0,0,4,2
|
||
very bad service.it doesn't work when the customer needs it.0 rate,12,1.0,1,0,1,5,2
|
||
"friendly and get you anywhere on time, plus i would always use it",14,4.0,1,0,0,2,0
|
||
i mostly like it. saved me from reaching late many times. but i also experienced glitchs that caused extra extra fares and also came in contact with some unprofessional drivers.,31,4.0,1,0,1,0,2
|
||
"31-august-2019, gurgaon, india, cab no. dl 7740, driver name: sher singh.i requested this trip yesterday evening. i wa waiting for driver to come at my location. i called him and said please come at my location. he asked i will not come at your location as it may be far. but i said it is close and there is no any problem. every day i request cab from the same location. driver cancelled my trip and uber charged from me rs 42. what a bad experience from uber.",106,1.0,1,0,0,1,2
|
||
this sucks every time when driver cancel the ride they charge me 120 rupee because of this i cant use my 4 numbers,22,3.0,1,0,0,1,2
|
||
"cheaters. they are charging toll fee for a journey where there is no toll point between the source and destination of your journey. even contacting customer service, it was of no use. they are constantly saying that toll is a valid charge. i know that toll is a valid charge but it should be paid by uber/driver in between source and destination of the journey. costumer service is not understanding it and constantly saying that toll is valid. i don't understand to which ghost they paid the toll. [updated on 7-nov-2017 after uber reply] i have already contacted the customer service same is mentioned above comment. what else you want.? below link is taking me to contact customer service, which i already did. thanks [updated on 10-nov-2017 after uber reply] sure you have refunded the amount. but after multiple-multiple follow up on customer service for couple of days no one bothered to exactly look into the issue. and after 1 star rating here the issue was looked in. this is what i doesn't expect from customer service. so i will wait for future customer service experience and based on their support i will update the rating.",251,1.0,1,0,0,4,2
|
||
it should be a little bit cheap,6,3.0,1,0,0,4,2
|
||
wonderful service . i love uber service.,7,4.0,1,0,0,2,0
|
||
how can i book a bike in this app bike option is not showing is there any other app to book a bike,22,5.0,1,0,1,0,2
|
||
"while booking the fair was low , afterward the fair is high. the book taxi while it's on the way it was cancelled by driver, it will take much more time for booking another taxi / auto. it's very hectic.",40,4.0,1,0,0,4,2
|
||
im new to uber.good apps.and then why suddenly my phone number accounts got disable by uber.,16,4.0,1,0,1,0,2
|
||
bike rides suspended uber should look into mater and start bike rides in nagpur it was very convenient and affordable for customers. auto and taxi rides are to costly for one person to travel,36,2.0,1,0,0,5,2
|
||
this app sucks on android. i hate it.,8,1.0,1,0,0,0,2
|
||
app sucks. got stuck and keeps on telling me that it is updating but does not work,18,2.0,1,0,1,0,2
|
||
an absolutely useless piece of trash app. please pay your driver's in india more so that they will take up rides. asswipe uber needs to pay users if their cabs cancel.,32,1.0,1,0,0,5,2
|
||
30% of the time i pay over the agreed amount even though there's no traffic or additional stops or route diversions.,22,3.0,1,0,0,4,2
|
||
"lots of bugs in apps recently. issue on navigating search pick-up, drop off and multiple stop point.",17,3.0,1,0,1,0,2
|
||
"deceptive company. like many others. it's just about squeezing every penny. algorithm here, algorithm there, update everywhere. back to my issue… why can't i deselect toll (407/412) routes if need be? i've taken this route before and it didn't cost this much! now it's 25% more! opportunity is not everywhere.",55,2.0,1,1,0,4,2
|
||
"the driver is not accepting the ride and asking us to cancel, and the cancellation charges are imposed on us. and there is no option for users to give the exact reason why the trip was cancelled. even the drivers are around they don't accept the trip. service going down day by day",55,1.0,1,1,0,1,2
|
||
he was very pleasant and got me to church on time.,10,5.0,1,0,0,1,0
|
||
plz fix the bugs many times i order uber it shows the driver hasn't left meanwhile he is on the way and today i ordered a uber and i was waiting for 10 mins i called the guy he said he didn't accept anything and it's a mistake .i was super late for work thank you for that.,61,2.0,1,0,1,0,2
|
||
issue resolved. thank u uber!,5,5.0,1,0,0,5,0
|
||
"drivers not responding , when contacted tell us to cancel the booking.",12,3.0,1,0,0,1,2
|
||
most of the time cabs not available,6,3.0,1,0,0,5,2
|
||
"wonderful! our drivers was super nice , car was very clean! we were impressed!",13,5.0,1,0,0,1,0
|
||
i am not able to buy ridepass .its not oy me whoever i asked they are facing the same problem.uber has responded that they are aware and working on it .but when it will be fixed .,36,1.0,1,0,1,5,2
|
||
verify issue 🙄🙄 bhoot time le rahaa hein start hone mein,10,1.0,1,0,1,0,2
|
||
why dont uber driver doesn't follow the map and pick us up why always they call before picking up thats very bad why dont they use the system they have.,31,,1,0,0,1,2
|
||
the driver of hr38z5148 just took cash though the payment was made online and due to technical glitch it was not shown on his app. the complainant has been registrations with uber but they are yet to revert the online payment made. how pathetic operator / driver.,48,1.0,1,0,0,1,2
|
||
"if you can't solve the customers issues on time better to stop the service in india, real pathetic customer support",20,1.0,1,0,0,5,2
|
||
"this app needs an update to turn on to use,",10,5.0,1,0,1,0,2
|
||
this app is excellent 😍😍😍,5,5.0,1,0,0,2,0
|
||
application doesn't have an information of direct contact of customers care hence if anything goes wrong then you can not do anything. so bad design of app. i booked the uber auto and i lost my baggage in it but as there is no customers care or no driver numbers can been seen on app even if you end trip hence i could not retrieved it. i raised ticket but did not get support on it hence i would say ola is most trustworthy than uber,101,1.0,1,1,0,5,2
|
||
the app is good and user friendly but the cab wait time and cancellations is the real issue,18,3.0,1,0,0,1,0
|
||
third class app and service as well rate is to much high,12,1.0,1,0,0,4,2
|
||
"at the time when we need much, drivers keep cancelling rides. one suggestion: don't show drives other trip untill he entered the otp provided by app user.",30,1.0,1,1,0,1,2
|
||
driver don't confirm the ride they just cancel the ride even they are just 5-10 min away when it's urgent just keep waiting for driver to confirm the ride but htye didn't,34,2.0,1,0,0,1,2
|
||
"if we get down before destination,still there there is no drop in fare. better to avoid if u want to get down in the middle.",27,1.0,1,0,0,4,2
|
||
the app itself is ok. i can use it and all that. but the customer service interface is atrocious. there's no place for me to type in what my issue is if it isn't listed and if i do manage to get someone after searching through all the options to chat to a person i get handed off to another person. is it within the app and the texting window? of course not! they said they'll get back to me by email. for the record my issue was that i can rate my driver but i cannot tip them. i'm up to date too.,114,2.0,1,0,1,5,2
|
||
"app sometimes freezes, which makes pickup eta difficult to keep track. have to close and reopen app to keep track of driver's whereabouts and arrival.",26,4.0,1,0,1,0,2
|
||
works most of the time .,5,5.0,1,0,0,2,0
|
||
it's very costly and no easy option to complain.,11,1.0,1,1,0,4,2
|
||
"i can't use this app now,,showing update mobile number.what to do?",11,5.0,1,0,1,0,2
|
||
i am not impressed with uber at all lately for the past month i have tried to have rides bought for lack of a better term and even scheduled where 9/10 the request is either denied or just no one takes it and i have deleted the app from my device as it has proven to be completely unreliable when i need it most,69,1.0,1,0,0,5,2
|
||
"everytime i book a car the driver would ask my destination and they would cancel it then . sometimes i am charged for their cancelation. they just refuse to switch on ac even after paying surcharge, a hefty money drivers would refuse to switch on ac on your face . uber is doing what . nothing ! last but not the least they would want their fare in cash only otherwise they would cancel your ride. what an experience!",80,2.0,1,0,0,1,2
|
||
"good. but customer services are pre-formulated. in reality, sometimes there are queries that are outside those formulated in your system, which cannot be solved. there should be some scope for customised queries.",33,4.0,1,0,0,5,0
|
||
prices at night and saying hi demand when there are 3 users waiting for customer to get the easy money.,20,3.0,1,0,0,4,2
|
||
"app bugs out. i had to delete and reinstall app multiple times. always says no available drivers, when i can see some. when following journey on app car doesn't move. still like using uber, just app needs some working on.",43,3.0,1,0,1,0,2
|
||
احسن ابليكيشا اتعمله معاه والكابتن بتعهم احسن معامله,7,5.0,1,0,0,2,0
|
||
driver location updates not accurate. always says location updating. we used to see live movement of the cab earlier. now its very bad.,24,3.0,1,0,1,0,2
|
||
i had worst experience about this app. most of the time drive cancles the trip. if we have to reach on time or want to catch a train or flight than its not helpfull for uhhh. also there is no options for complaints about our issues. there is also no replies or support from uber customer care. i dont suggest this app to anyone. very disaapointing frequent cancellation in our urgency.,78,1.0,1,0,0,1,2
|
||
i am unable to register,4,1.0,1,0,1,0,2
|
||
we canot login it the new version of uber have many bugs,12,2.0,1,0,1,0,2
|
||
easy to use and much more accurate,7,5.0,1,0,0,2,0
|
||
"i haven't used uber in about a year. the card i was using had since expired. the problem: i can't change my payment method until i log in and i don't have the previous card number. uber, you need to have a way to change payment method prior to logging in. i'm forced to use lyft. i hope you see this post and resolve this issue.",69,2.0,1,1,1,3,2
|
||
lots of limitation like app does not allow you to write pick up location or changing pick up address or booking cab for x time duration.,25,2.0,1,1,0,0,2
|
||
"actual billing 200% of upfront estimate. uber support simply ignoring all messages - on email on app on twitter. no proof supplied, no ride breakdown supplied. in violation of the law. try booking a scheduled ride - they'll quote intercity fares for a 20km ride. literally 1500 quoted for a 20km ride. they can literally mark your accounts to show different, elevated fares. tested on 2 devices kept next to each other. overall, a shady piece of software from a shady business. avoid!",90,1.0,1,0,0,4,2
|
||
wouldn't accept any payment method so i had zero ride home from airport. so it's pretty worthless overall. thanks for nothing uber,21,1.0,1,0,1,3,2
|
||
"really good i love this easy to book auto,cars.but sometimes if i book car,auto means the uber drivers didn't pick up the ride request.so uber please fix this issue",31,5.0,1,0,0,1,0
|
||
"why do drivers accept the request when they eventually cancel it after having us wait for 15 mins.🙄 also, the waiting time is so long that we are forced to cancel it while rs50 cancellation fee is charged. i've had some bad experiences in uber too. at this point i question myself why i even bother to use this app.",65,1.0,1,0,0,1,2
|
||
it gets me where i need to go when i can't drive,13,4.0,1,0,0,2,0
|
||
please add long trip through uber in guwahati . it's a urgent need. please respond.,16,1.0,1,1,0,5,2
|
||
"'7,50'9 d190 ryland st., san jose, ca 95110 cc ddxdf cc one c",14,4.0,1,0,0,2,2
|
||
very bad😧😧 experience. contact no share by uber is wrong. i have tried to call to uber so many times. it's not a good app like ola,28,1.0,1,0,0,5,2
|
||
"now its been very expensive in turkey i dont know why , its doubled the normal taxi price litterly doubled the price , i used to use uber alot before but now adays i am not at all because the price , hope theres a future fix for this problem",51,1.0,1,0,0,4,2
|
||
"im new to uber, it's great you know when they arrive, it's already paid for from your credit card. got to where i needed for like 10$",30,5.0,1,0,0,2,0
|
||
"nice app, if supported upi, would be nice",8,4.0,1,1,0,3,2
|
||
its take too much time to find cabs,8,2.0,1,0,0,5,2
|
||
i want to go at location which was 4km from me but literally no one accept the booking at morning. such a horrible condition.,27,1.0,1,0,0,1,2
|
||
"i am both rider and driver, as a driver i do not understand why so many drivers accept then cancel. i always make sure to pick up the rider but i have had many riders cancel 3 or 4 minutes after i am heading their way. both driver and rider should cancel immediately if it's a mistake. the issue with pre booked rides is uber will often send us too early so my advice is be ready 10 minutes early or the app will charge rider after 2 minutes of the driver arriving. this is out of the driver hands.",114,3.0,1,0,0,1,2
|
||
"on friday, febuary 19th around 7:11p.m, the uber arrived at the airport w/ a car that wasn't fit for my family of 5 with 6 luggages. we made sure to let the driver know that we were a big family when requesting for a ride, but when the driver arrived with an suv he started arguing saying that we shouldn't have had requested a car like that, when we hadn't in the begining. jared was in the wrong for showing up w/ an suv knowing that we were a family 5. they charged us for canceling.",118,1.0,1,0,0,1,2
|
||
good but need some discount,5,5.0,1,0,0,4,0
|
||
started with dinesh got end with muthupandian,7,4.0,1,0,0,2,1
|
||
"uber is useless, spent 30 minutes looking at ""two drivers around you available"". would be late to the airport, thankfully started ordering way in advance. never again, uber, use lyft, guys.",34,1.0,1,0,0,5,2
|
||
uber helps me get to & from work,8,5.0,1,0,0,2,0
|
||
i booked a cab and it doesn't come it was showing arriving in 5 mins but i waited for it around 20 mins after that the driver canceled the ride and because of that they are charging me 36 rupes more in other ride i want to know why your cab doesn't came he canceled the ride i waited him for 20 mins what is this why i have to pay charge for that he cancelled the ride totaly disappointed,82,1.0,1,0,0,1,2
|
||
impossible to find help option in-app or on the website.,11,1.0,1,0,1,5,2
|
||
the uber driver app crashes alot on android. in the middle of drives.,13,2.0,1,0,1,0,2
|
||
stop using uber maps! these are terrible maps that don't update to road closures. i have started taking lyfts because the apps are so bad and unreliable in chicago.,29,3.0,1,0,1,0,2
|
||
you should add a temporary ban option when we cancel a rider with a specific driver and choose to search drivers to the same destination again. it's disgusting get the same driver 😡,35,3.0,1,1,0,0,2
|
||
can't even use the thing. i get a generic error message each time with no explanation. very disappointing.,20,1.0,1,0,1,0,2
|
||
u guys charges extra money from customers due to some taxy drivers strike instead of counseling them to go back to work. you are taking the advantage of passengers in urgent needs. very sad. you know karma? it will hit you back. u will see one day.,50,4.0,1,0,0,4,2
|
||
"i am using real me xt.not able to get the option where we click the drop down and can book for other user, so i thought it may ask after book option.but it got booked.then cancel option also not easily visible on screen.i got charged 20 rs.as option was not found easily. worst exp",60,2.0,1,0,1,0,2
|
||
mentally challenged customer care when i complained about being charged twice for a ride all the customer care can do is deactivating my account !,25,1.0,1,0,0,5,2
|
||
once the driver lied and did not add the extra money.to my wallet he said he did not have the change when i contacted uber support they said we can't refund you dont use uber,36,1.0,1,0,0,5,2
|
||
always reliable but sometimes the app glitches,7,4.0,1,0,1,2,0
|
||
somedays it doesn't work properly and cuases me to be late for work and other appointments,16,5.0,1,0,1,0,2
|
||
took forever to download the app. i was given one price when i set up the ride and was charged double! my son said the driver's gps took her out of the way. it's a 10 min drive that took forever. am i paying for the gps error?wth?,47,3.0,1,0,0,4,2
|
||
wait too long and change drivers too many times with no drivers in my area after dark,16,3.0,1,0,0,5,2
|
||
"i always have issues signing in, so i end up having to take lyft. lyft's app does the same thing and i am left rideless. fix the app and get more service. old people would have even more issues using your app. your missing out on riders uber!",51,1.0,1,0,1,0,2
|
||
"i have moved from australia to new zealand and as a result of this, my account stopped working (somehow the uber app couldn't handle the change of the mobile phone number and the credit card at the same time and support was so unhelpful that i just gave up and haven't used uber ever since). 4 years later i tried to do it again and still couldn't get past bank verification step - unbelievable app design.",87,1.0,1,0,1,0,2
|
||
"driver didn't accept the ride and didn't even cancel. more over driver accept the ride and then cancel on their own. if customer cancel, they have to pay charge but nothing for driver. he has option to cancel even after booking confirmed.",42,1.0,1,0,0,1,2
|
||
"no uber in bagley,wi how to stop getting their notices",11,1.0,1,0,0,5,2
|
||
"i had a huge problem w/ my uber app yesterday! it stopped working suddenly (my wi-fi and phone service were fine), i got multiple error messages. i could not change my payment method, pay a tip or even pay the driver! 45min later, i tried to schedule a ride home.it said ""pick-up area not available."" (i was stuck at my location 2 hours w/ no way to get home!) i messaged customer support later & updated my account payment options. but even 24 hours later, no response from customer support! i could not find a number to call uber on my app. (just found out there's a new update. i think the app glitches when it needs an update.) still trying to fix the problem, but it keeps saying i ""cannot change payment options"" on the app. so disappointed! never had problems like this before.",165,3.0,1,0,1,0,2
|
||
"costumer service is non-existent. all robots . i downloaded it and it won't work i've contacted ""customer service"" at least 6 times today and there's been no help ! i wish i could show the messages between me and a robot i was talking to! i prefer lyft!",51,1.0,1,0,1,5,2
|
||
"my last few experiences were not good at all. totally embarrased and disappointed! not all, but after confirming, few drivers call and they want to know your drop location and if that is not of their choice, they do not come to take you and also do not recieve calls from your side. as a result, being helpless for several times at the crucial moment, you end up cancelling the booking and uber charge you for this. what is this? why there is no other options to fix this?! uber should investigate!",93,2.0,1,0,0,1,2
|
||
unable to choose non-cash modes of payment .customer support is saying this is known issue and will be fixed but still it is not working for me,28,1.0,1,0,1,3,2
|
||
thanks for uber save our time,6,4.0,1,0,0,2,0
|
||
it's my source of transportation,5,4.0,1,0,0,2,0
|
||
"bajé la aplicación porque era economía. ya no lo es, esto me limita el acceso a ella. estoy bien decepcionada. i download the app because it was economy. but it sen like no longer is so this limits my use. i'm very disappointed.",44,2.0,1,0,0,4,2
|
||
"i booked a ride, waited for 20 mins. when my driver didn't came i called him. he told me he can't come, cancel the ride. i told him to cancel the ride. i called him again and again but he didn't cancelled the ride. and i could not book a new ride because of that. very poor service.",63,1.0,1,0,0,1,2
|
||
i couldnt able sign in to app. so wrost app,10,2.0,1,0,1,0,2
|
||
this is perhaps the worst experience i've ever had with a company. my account hasn't been functional for i don't know how long and i have never received a response in how to get this fixed. this company doesn't even have a contact number for when emailing doesn't get a response. i can't wait for the day that uber becomes obsolete. particularly because i would have used the food option a lot in my case. but with this experience i don't know that i'm ever going to to consider using them. can't wait for another company to beat them out of the food delivery service. and i can say with certainty that i'll be telling about my experience everywhere and on any site i can at this point. someone else needs to get ahead of uber in food delivery service and the like and bring back some quality customer service.,159,1.0,1,0,0,5,2
|
||
i need a ride. i dont want to be a driver.,11,1.0,1,0,0,2,1
|
||
"so we have used uber a couple of times with no issues. so tonight we need uber to a destination we previously paid r120. now the same trip is r372 one way. what the hell? if you want to exploit us because it is a friday night and your reason is increased popularity, then i will most definitely not make use of your services nor recommend. i will rather telly friend not use you. i am absolutely disgusted with this exploitation.",89,1.0,1,0,0,4,2
|
||
why cant i add stops?,5,5.0,1,0,1,0,2
|
||
one of the worst experience i had with uber your company has one of the worst drivers. 1 star is also waste for you.i recommend each and everyone to not use uber🤬🤬🤬🤬,34,1.0,1,0,0,1,2
|
||
"thank you , u and beruas",5,4.0,1,0,0,2,0
|
||
not opening on my phone after download.,7,2.0,1,0,1,0,2
|
||
need to fix it were it connects you automatically to a car soon as you wait for it. its hard to get an uber at my work at 4am sometimes cuz it says there no is no uber drivers in my area. that shouldnt happen you all need to make it were u request for a ride and u get it as soon as u put it in the gps. plz fix this issue,81,5.0,1,0,0,5,2
|
||
pls i want my account unblock becz you guys r blocked my account it's very suffocating guys 🤐,17,1.0,1,0,1,0,2
|
||
no option to change my method of payment.,9,1.0,1,1,1,3,2
|
||
won't let me set up a ride ahead of time,10,3.0,1,0,1,0,2
|
||
my uber driver today is good i hope all the driver are same like him,16,5.0,1,0,0,1,0
|
||
"good, works well for me",5,4.0,1,0,0,2,0
|
||
do not use this service if you need to be somewhere at a certain time. the drivers can cancel any time they want. made me late for work due to two cancellations in a row.,37,2.0,1,0,0,1,2
|
||
"i like uber but not at the cost of losing my money. i had a bad experience with uber. even after paying the amount for my journey,this application is still forcing me to pay the bill,otherwise it is not allowing me to book another ride. please rectify it asap. and clear the issue.",56,4.0,1,0,1,3,2
|
||
such irritation app for shuttle. it doesn't let you track the bus. keeps taking back to bus stop. i have to keep scrolling to see bus but again takes me back to stop,35,1.0,1,0,1,0,2
|
||
drivers won't reach to passengers in expected time. if we cancel trip we need to pay extra money. worst system,22,1.0,1,0,0,1,2
|
||
😡🤬🤬🤬🤬 mene 2year baad ye bakawas app download kiya fir se is ne bakawas service diya. mene car book ki us me baith kar 2min b nhi hove wo car kharab hogai mene usko cancel kiya. mujhe hi 141rs ka charge lagaya ekdum bakawa matalab bahut bekar app he,56,1.0,1,0,0,1,2
|
||
earlier this was the best. and now from last rides i'm having horrible experience in ksa. waiting atleast 30 minutes to get a ride. drivers are accepting the request and after few minutes they cancel. charges are also increased.,42,1.0,1,0,0,1,2
|
||
the driver's comes too late and always delay as per the estimated time given .its not so flexible!,18,2.0,1,0,0,1,2
|
||
driver's are nice. but you need to have a video on how to use the uber app. we got picked up but had the wrong address had to figure out how to fix it. also on how to cancel at ride. it would make it so much easier,47,4.0,1,1,0,0,2
|
||
"if i had a choice, i would give minus stars to this app. it is making my cab experience worse than ever eveytime i book a cab. drivers cancel the rides at last moment and sometimes it takes more than half an hour to book a cab. this app is the last thing you should relly on while going somewhere.",66,1.0,1,0,0,1,2
|
||
very poor service mai ny 12 jan ko uber ky through saman bajhwaya tha rider ny saman deliver nahi kai pura mai ny usi wqt uber help py text kia mujy reply aya wait we will resolve your issue aj 11 march ho gao hai mery say kisi ny koi contact nahi kia or ab help center waly reply b nahi dy rahy poor poor service,71,1.0,1,0,0,5,2
|
||
"it doesnt allow me to use/add any credit card. i contacted support and all i got was a "" waiting a few days and i'll get back to normal"" message.",34,1.0,1,0,1,3,2
|
||
"i am really hàppy with uber because whenever i want i just go on the uber app and put in where i want go and they àre always there when i request a ride . and they really are very courteous and the drivers are really,really nice . so if you want a ride anywhere i suggest you download the uber app .",64,5.0,1,0,0,2,0
|
||
this app sucks doesn't work when needed it 😡,8,1.0,1,0,1,0,2
|
||
the service is good at times. but i dont understand why cancellation fee is levied if driver is good 20-25 minutes away completing another ride? atleast an option should be given to see if we are ok waiting for so much time. this does not seem fair.,49,4.0,1,1,0,3,2
|
||
im not able to create my account on uber. my son's account has been deactivated unnecessarily and there has been no reply to his reactivation request yet.,28,1.0,1,0,1,0,2
|
||
"waste of time, no driver accepts ride",7,1.0,1,0,0,1,2
|
||
cancelled 3 rides and made me late for work,9,2.0,1,0,0,1,2
|
||
"in bucharest, uber requests are canceled by driver after 5 minutes waiting. it seems not ok anymore, at least in bucharest! update: got emails to start using uber, but everytime i try to book one, no driver will accept. too bad, was one of the best, now looks like a normal taxi co. if the driver doesn't like the destination or too short or too cheap. better go with bus. :).",81,1.0,1,0,0,1,2
|
||
"text between the driver just drops. should be an option for the driver to tell you they are canceling or lost. they start coming, you plan and get ready, then they drop, you're stuck",35,3.0,1,1,1,0,2
|
||
very bad . uber drivers are demanding double charges. very very bad experience if you want i can share the screen shot,25,1.0,1,0,0,1,2
|
||
i found an issue with premier cabs that most of them are not feasible for luggage as they are installed with cng kits. why would one book premier if they can't use luggage space?,33,3.0,1,0,0,1,2
|
||
"whenever i try to get a taxi in advance, it gives me an error. the website is not helpful. i have reinstalled the app, but this does not help. i am in a major city and use the app for immediate pick up but not in advance which is pretty useless.",51,1.0,1,0,1,0,2
|
||
the uber app sucks half the time it's broken and it gives me false information,16,1.0,1,0,1,0,2
|
||
"i booked the ride last night for my cousin, & it stated that the trip would be $11 & some change. this morning i'd tipped the driver $5. but when i looked at the receipt, the receipt stated highly close to $20. why did i get charged extra fees when i booked it the night before. are you the company will be charging extra fees now?",63,3.0,1,0,0,4,2
|
||
"both times i have used uber, they are fast, in a clean vehicle, friendly and good drivers.",17,5.0,1,0,0,1,0
|
||
very accomodating and good conversationalist!,5,5.0,1,0,0,1,0
|
||
installation error. not at all working. bloody app,8,1.0,1,0,1,0,2
|
||
"very disappointed. i have been over charged for my rides mutiple times and thr last ride after paying in cash to the driver, the driver complained that i didn't pay him and uber has asked me to pay. they have made it impossible to order another ride or use ubereats until i pay that amount. though i complained many times they disregarded me completely. better apps are available such as pickme, bcon etc.",73,2.0,1,0,0,3,2
|
||
ever i try an uber it only gives me demand is high and charges 2.5x worst rife and very high prices,19,1.0,1,0,0,4,2
|
||
glitchy and does not provide enough easy access info. the app could be more user friendly and offer more options.,20,3.0,1,0,1,0,2
|
||
"sir,i did''nt travel from harrington road to west saidapet.driver name:babu.but you have charged rs.45/- for the trip.kindly revert it and do the needful.fornot travelling why should i pay?",31,,1,0,0,3,2
|
||
best aap for every people,5,4.0,1,0,0,2,0
|
||
it's excellent service for us,5,5.0,1,0,0,2,0
|
||
something it show more money. and that is not good . free rides doesn't calculate in fund,16,2.0,1,0,0,4,2
|
||
1. this application is consuming so much battery energy all the time. i am not sure why this app is running on background all the time. its so frustrating receiving notifications from system that uber is consuming alot of battery energy. 2. fares are too high and discount offer completely vanished. 3. drivers always ask where you want to go before starting trip. fix this issue with your captains.,77,1.0,1,0,1,0,2
|
||
"i was a dedicated rider & great tipper. until yesterday. i had 2 stops. first stop: about 4 mins pass & my husband comes in and says the driver said ""hurry or im leaving"" so the cashier started rushing. we went to walk out the store the driver was leaving. i had to chase him through the lot for him to stop. i started having an asthma attack. & panick attack and the driver left me unable to breath in the lot. contacted support & was dehumanised. no sincerity and $3 credit.its not about money!",117,2.0,1,0,0,1,2
|
||
"horrible experience with uber every driver simply denied the ride due to two bags of luggage,this was because cng fittment into the vehicles thus occupying the luggage space by cylinder. why should i suffer and waste my time for waiting the ride and should be simply denied by the drivers. giving 1 star just because ther is no option for negative marking had there been i would have given -10",70,,1,0,0,1,2
|
||
uber everything is good. but would appreciate more if you could work more to reduce the size of app. as it is to heavy you can work and reduce the size.,33,3.0,1,0,1,0,0
|
||
"not user friendly at all, and the lack of any place to register a complaint really tells it all. edit: the driver didn't arrive to pick up, and canceled after i called and notified him of my whereabouts (after making me wait for over 15 minutes), upon which the app decides to charge me for it. when i contest the charge it refunds it as credits which i cannot use, and still requests that i pay the next driver an additional sum as a fee. after i pay it once it still keeps asking me for payment.",126,1.0,1,1,0,1,2
|
||
so great to have a ride minutes away.,8,5.0,1,0,0,5,0
|
||
"uber use to be great, but now i get no cars available way too often!",15,3.0,1,0,0,5,2
|
||
"i will never use this app again. it asks unecessary questions. lyft was easy to use got a ride withim 5min, this includes the time it took me to download and enter info to lyft app.",38,1.0,1,0,1,0,2
|
||
people were very rude and bunches of ads dont download1,10,1.0,1,0,0,1,2
|
||
"clean car ,very safe driver,felt comfortable, and well respectful young man,need more like him",15,5.0,1,0,0,1,0
|
||
many technical flaws in the app. first and foremost there is no way that a rider can contact uber for help in many situations. contacting uber is only through driver issues. there is no proper responses from service team on backend. they just pretend to answer queries to follow their tat. uber app shows longest route on map for various destinations to charge more money for customers. uber drivers have more freedom to cancel the rides and come to pickup location as per their wish. space end.,96,1.0,1,1,0,5,2
|
||
"fast, effective, reliable, will use again",6,5.0,1,0,0,2,0
|
||
the driver was very nice and very friendly.,8,5.0,1,0,0,1,0
|
||
uber is just not responding to my problem and they are charging extra amount in multiples of 100 in the name of cancellation.just not satisfied.,27,1.0,1,0,0,5,2
|
||
"sometimes they run a bit late which makes us have a tight schedule, but besides that they are really good!",19,3.0,1,0,0,1,2
|
||
glitchy app getting a white screen even after uninstall and reinstall.,12,2.0,1,0,1,0,2
|
||
i really hate it how it said i didn't pay the full amount to the driver even though i did. it was not my fault but it was the driver's fault. and now the app is asking me to opt for another payment option rather than cash. it's really annoying. ola is much better than uber.,60,1.0,1,0,0,3,2
|
||
"your uber app doesn't support screen rotation, fix it thank you",11,5.0,1,1,1,0,2
|
||
im so fed up with all the different issues ive had with uber and ive contacted support numerous times and my issue is neve resolved im going back an forth with your support right now its ridiculous,38,1.0,1,0,0,5,2
|
||
this app is so good and nic to go anywhere nic app,12,5.0,1,0,0,2,0
|
||
"iske sare driver unproffessional they dont know to communicate , this app has so many glitch , after conferming two time and one time after chatting with driver then they cancel it they take our 1 hour peicious time . they are just worse than worse . if this app has negative rating i would love to go with negative as low as possible . worst experience ever . i am strongly reccommed to do not use this app. it just waste your precious time . do not use at any cost .",113,1.0,1,0,1,1,2
|
||
now its too expensive in croatia,6,3.0,1,0,0,4,2
|
||
"i just joined 3 months before. first i booked a ride from my brothe's mobile, it was good ride and affordable rates also. but from last 1 month uber rates are too too high. more than a local taxi rate . so i am trying other option to travel . expecting a positive reply from autherised persons",60,1.0,1,0,0,4,2
|
||
good but charge too much,5,4.0,1,0,0,4,2
|
||
must have this app if one needs a ride.,10,5.0,1,0,0,2,0
|
||
"the functionality of uber cannot be understated, for sure. however, it is extremely frustrating that the ability to add multiple steps to a ride seems to appear and disappear at random. the plus sign to add an extra stop is not consistent. it seems that it varies by phone, update, and randomness. if you would please make sure that basic feature is accessible at all times, and this app will get 5 stars from me!",82,3.0,1,0,1,0,2
|
||
the app and service is great. but you should be allowed to select/see what type of car you'll be riding in. it sucks finding out that you'll be crammed or could have fit more people. if it allowed you to do this without the cancelation fee i'd give it 5 stars.,53,4.0,1,1,0,5,0
|
||
stupid app. why they need so much user information? when i will pay cash why you need my credit card info? i don't have facebook account and i don't want to disclose my personal email id how can i log in? learn from ola app. so simple and so user-friendly.,52,1.0,1,0,1,0,2
|
||
the rates have sky rocketed. i'm a uni student and i need these services. but they have made my life hell with these rates. i don't know whether to eat or spend all my money on transport,41,1.0,1,0,0,4,2
|
||
"uber used to say ""no tip with uber"". now uber now bothers me with popup ""rate and tip"" message that covers 40% of the map after every trip.",28,3.0,1,0,0,0,2
|
||
wrost app not responding no otp will come not coming on time and i have to pay late charge don't install,21,1.0,1,0,1,0,2
|
||
"app works fine for the most part. the navigation definitely needs a lot of work, however. additionally, drivers have a little too much power in the pickup process as they suffer no penalties in turning down a fare, riders do. so if i'm in a hurry, wait 6 minutes for my driver, then he cancels, i have to pay a cancelation fee if i don't want to wait for the next guy who is ten minutes away! you're just trapped waiting for a driver who might cancel.",99,4.0,1,0,0,1,2
|
||
"i'm in russia and i want to see my previous trips, but i can't do it, because it shows me update page and sends me to play market yandex taxi page! you cack-handed programmers",38,1.0,1,0,1,0,2
|
||
"uber put me in black list because their stupid app didn't find gps signal easily and i had to manual adjust a couple of times, so uber considered that as me trying to play around the system",38,2.0,1,0,1,0,2
|
||
not working with galaxy s10 plus multiple stop options,9,3.0,1,0,1,0,2
|
||
"destroys battery life. drains battery in the background. haven't used it in months yet it's been using a third of my battery. review is for the app not the service. deleting the app, only using lyft now.",39,2.0,1,0,1,0,2
|
||
not easy to find cab always,6,4.0,1,0,0,5,2
|
||
in as much as this app is good. i think we should get more professional drivers. if not u will loss customers,24,5.0,1,0,0,1,2
|
||
"worst app ever! there is no option to talk to the customer care in case of any query. plus uber service is also pathetic! drivers take 15 mins to reach the pickup point, they ask for cash even when the ride's payment has already been autodebited from wallet, and yes they will ask for that 0.07 rupees left unpaid by you for a ride of rs. 207.07, for which you've paid 210 rupees cash. wont extra 3 rupees cover your 0.07? and then they will ask for the tip too! u dont deserve even a zero star!",121,1.0,1,1,0,1,2
|
||
its too helpful and easy for me.,7,5.0,1,0,0,2,0
|
||
"makes for an easy and quick ride. great service, beats taxis ride and equipment.",14,5.0,1,0,0,2,0
|
||
"my experience really has not been all that lovely. let me start off by saying i have met many amazing and accommodating drivers. however, i have a service dog that i must bring with me, and am legally allowed to bring with me, and i have had nothing but accessibility issues when trying to ride with uber. this is not good for my health as it is extremely stressful to have drivers cancel or drive away on me constantly. i would say more but apparently i have limited space.",103,2.0,1,0,0,1,2
|
||
"i can't change the destination. why's that? i could a few days ago, before update. please help. update sept 12, 2017: i still can't change the destination on trips. i always use uberx. funny thing is that my gf also has the app and a few days ago she indeed could change it, now she can't either. update sept 12, 2017 evening: i see the issue has been fixed. thanks! here are your 5 stars.",90,2.0,1,0,1,0,0
|
||
i think yall should make a rule of no foul talking while in the uber because i have encountered some bad mouth people while riding uber. cursing and disrespect should be unacceptable,31,2.0,1,1,0,1,2
|
||
can't get a ride and when you do its always on surge double the fare i know everyone needs to make money but taking the mick,27,2.0,1,0,0,4,2
|
||
terrible service lately. as a company they are okay. the majority drivers on the other hand are a bunch of crooks. they accept the trip and tell you to cancel knowing you would have to pay the cancellation fee and they get money for doing nothing. i've taken screenshots and today alone it was done to me 6 times. i drive every day so now i'll be deleting the app and downloading bolt. then they rate you poorly and the good drivers have doubts to pick you up. what a disappointment,110,1.0,1,0,0,1,2
|
||
verry bad app verry slow 👇 verry cost for rides bad too bad,13,1.0,1,0,1,0,2
|
||
"i am unable to tip my driver for a ride earlier today. i read the ""in app tips"" on uber's website and still have not found the option to tip the driver. i'm also unable to sign up for uber rewards. i get a message that says an error has occurred. lastly, i would like to know my friends received the details of my trip i shared with them. i wish there was a option to save their contact info. i do not want to give any app access to my contacts. can someone tell me where the safety toolkit exists?",112,4.0,1,1,1,0,2
|
||
"how come can you arrange 20 mins waiting time, meanwhile need to pay fee to cancel.i am your frequent user by the way",24,1.0,1,0,0,5,2
|
||
"no customer support. driver cancels ride, you pay the cancellation fee. the worst strategy to steal money from passengers. i now hate the app which i loved so much before.",31,2.0,1,0,0,5,2
|
||
spent hours trying to add a card. i even went online and still to to no avail was notable to do it. please fix this.,28,2.0,1,0,1,3,2
|
||
very irritating app cab hone mai buth time lagta h,10,3.0,1,0,0,5,2
|
||
"i would recommend not to use this app, these people are fraud, yesterday i book auto and driver canceled it and they are now asking me to pay cancelation fee, most of the time driver cancel it and i don't even have an option to provide feedback of driver, driver ask for final destination and if they don't like it they cancel it, if you don't tell them again they cancel it, what a rubbish, u need to improve your app a lot and drivers too this is mental harrasement for using uber",105,1.0,1,1,0,1,2
|
||
my driver was very rude. he charged me extra money. he charged me 90 rupees instead of 65 rupees. and he broke my phone too. it will take 8000 rupees to repair my phone. my screen got cracked and i have purchased it less than a month ago. it's very frustrating for me to handle this. i want my money back and my phone repairing cost to be paid. it's seriously not done. how can your driver exploite the customers?,92,1.0,1,0,0,1,2
|
||
worst application and services. my account was blocked. pages were not loading inspite of 4g. wasted one hour just to book a cab which wasn't even booked at the end. i was stranded on the highway early morning. the drivers are irresponsible.,41,1.0,1,0,1,0,2
|
||
app interface is great. need to seriously review surge pricing and fare assessment,13,4.0,1,0,0,4,2
|
||
uber systems is very good,5,5.0,1,0,0,2,0
|
||
network error when i try to make an reservation.need to reinstall .and after first ride.again network error,18,1.0,1,0,1,0,2
|
||
"i had book cab for airport on 4/09/17 at 8:23 am after booking i immediately contacted the driver and instructed him the exact location of pickup he agrees on to that,but when i call at 8:59am he went on some other location and he was telling that the uber app has showed him the location so he can't come to my location but, i had checked the location on app it was correct . due to the urgency i had to cancel the ride so that i can book another cab. then i booked another cab on the same day this time the driver disconnected my phone and made his phone unavailable. now on my next booking uber is charging me the cancelled trip charges. why should i pay for driver mistake ? due to uber deiver mistake i had to bear a loss of 7000 rs,i missed my flight who will refund this. will uber take the responsibility to refund it? please adress this issue immediately. and most funny thing there is no customer care number to contact.",196,1.0,1,0,0,1,2
|
||
"unfortunately uber is not taking pandemic seriously. a number of drivers not following protocol. specifically auto, there is no curtain division between riders and driver. sanitization process, i doubt. many do not carry sanitizer. . in contrast ola rides are following properly. i don't think uber has a process to keep eye on the vehicle and drivers. there is no mechanism to report such issues. please take this pandemic seriously.",76,1.0,1,1,0,1,2
|
||
"i downloaded the app and setup my account easily and quickly. it was very easy to request my transport need and the price was very reasonable. it took less than a minute for the app to identify the drivers, the vehicles, and the arrival times for me to choose. once i made the selection, uber gave me a projected arrival time, the driver's name, vehicle type, and a tracking map to show the driver's progress toward my pickup location. my transport was on-time and very clean. the driver, marco, was very pleasant and drove very safely to the drop-off point. the driver cordially answered questions about uber and his driving history. we arrived exactly when projected and the driver made sure that i was delivered to the drop-off location that minimized my walking. the automated billing worked within a few seconds to verify that i was billed what i was originally projected. i received a text to a link within a few minutes to rate my experience. the entire process was efficient, informative, safe, and pleasant. i will definitely use the uber service for future transportation needs.",207,,1,0,0,2,0
|
||
useless app. doesn't work for me.,6,1.0,1,0,1,0,2
|
||
work on technical support system. helpline doesn't work. my old payment still not showing pending so i am not able to schedule my other journey. no policy about cancellation from driver. poor services,33,2.0,1,0,0,5,2
|
||
actually this is a bad app please don't download it and no body is accepting my request,17,1.0,1,0,0,1,2
|
||
"if someone books an address, on a certain road why would you send your drivers to road behind, with a different name this happens so often now, it's embarrassing on your system",34,2.0,1,0,1,0,2
|
||
"last night was my first, and likely last, use of uber. hailed a ride after a concert, and first driver canceled before getting to me. had to hail a second, who was awesome, but i noticed after hailing that a second hold was put on my account, two $50+ holds. lucky i had the money to cover it or i would have been stranded, and i still have to wait for the first hold to clear. on top of that, the cancellation refund was credited to my uber account instead of my back. thanks uber.",101,1.0,1,0,0,3,2
|
||
everything was good until uber bike was stopped ! there was no need to stop that . please if you can do bring back that uber bike option ⚠️,31,3.0,1,0,0,5,2
|
||
i am told my account is disabled although don't know why. i contacted uber support. it just wasted my month and not provided me proper solution. @uber help. i hv read ur reply. man i did the same multiple times. what do u want me now? u think i need to wasye my time again?,60,1.0,1,0,1,0,2
|
||
"very good and helpful app,tab but overpriced",7,3.0,1,0,0,4,2
|
||
it doesnt even ewant to install on my tab have to redownload and waste data,15,1.0,1,0,1,0,2
|
||
"booked an uber for between 10.55 and 11.10, he turned up at 10 a whole hour early! i tried to cancel the trip and it wouldn't cancel, i was charged £3 for authorisation?!?!? and £5 for wasting the drivers time. all because your app is broken! i will not be using your bootleg app again, give your money to people who deserve it and have trained years on the knowledge!",79,1.0,1,0,1,0,2
|
||
"after the app uploads it starts to install then right in the middle of it, it stops and go back to install. did everything; roved other apps, cleared cache and data, turned phone off, everything and it keeps stop installing",39,2.0,1,0,1,0,2
|
||
"reliable and makes me feel safe with the share trip getting in touch with emergency if required while on the trip options. even though rides have been very expensive now, buy i guess it can be traced to the hike in everything including gas.",46,5.0,1,0,0,2,0
|
||
i used this service in kolkatta it is very helpful for me and i hope it gives better services in other state speacially in delhi great work and keep it up thanks,35,5.0,1,0,0,2,0
|
||
helps me not need another vehicle,7,5.0,1,0,0,2,0
|
||
fed up with the app. i cudn't add any payment details and it's page goes blank white and hanged. i am not able to use this app for ride.,32,1.0,1,0,1,3,2
|
||
"my ride never came, this morning and i could noy contact uber. no phone number for uber. very angry about this. i",21,2.0,1,0,0,5,2
|
||
"i downloaded this earlier but its not letting mo to register, i didn't see the same option in the picture.",20,1.0,1,0,1,0,2
|
||
no driver's are available usually when i need one.,9,3.0,1,0,0,5,2
|
||
"junk app, doesn't allow me to fix my mistake and pay my outstanding balance.",15,1.0,1,0,1,0,2
|
||
"for some reason, they refuse to accept my method of payment. they told me they needed to verify my identity. they did. the issue still persists. now they claim that i'm trying to access via a voip service despite the fact that i showed them a cell phone bill. access and being able to use the app was never the problem, so they tell me to do one thing to resolve a problem that i'm not having, and when i do what they ask regarding the problem i was having, they can't be bothered to resolve it. the app itself is very convenient and useful, but the customer service has been disappointing and sub par for a company of their stature. now i can honestly say such stature is undeserved.",147,3.0,1,0,1,3,2
|
||
"since an year or over i am not able to use this app. with existing account, when booking a ride, it ends up in an unknown error. contacted app support only to know that they cannot resolve it as my account had been blocked. when asked what may have caused my account to be blocked, response was, its in their policy not to disclose what is the issue. and when trying to create a new account, that goes in a loop. enter contact number, details. comes back to contact number page. when your app is so bad, why you blame user of doing suspicious activities and block the account?",128,1.0,1,0,1,0,2
|
||
"i was a loyal customer of uber for 4-5 years, that ends today. yesterday i used the uber app to request that my driver to made a stop before my destination. i asked him more than once if he had understood this and he said yes. he then still drove to the destination without making the stop and i was charged extra for him going completely the wrong way. i complained and uber will not give me a refund of any sort because this ""isnt in their policy"". support other firms that value customers.",98,1.0,1,0,0,1,2
|
||
"the upi payment option is a fraud. payment will be a success on payment gateway end but uber will not update it ever and you must have to pay again if you have to book a ride. the worst part is your amount is totally lost because pg says it's a success but uber says it's a failure. i lost money 3 times and stopped using upi now. it's nothing but a fraud. worst experience in cab booking ever. this thing apart, uber is better than ola in all other perspective.",104,3.0,1,0,1,3,2
|
||
easy smooth access whenever and where you need it most .,11,5.0,1,0,0,2,0
|
||
"of late repeatedly i am experiencing awful experiences with uber. one of the earlier issue with driver reporting lack for fuel for completing the trip. he left me not even midway after wasting more than an hour of mine. in the end from the new location i had to pay higher amount for reaching my destination. this was a case of loss of money as well as waste of enough time for me. as if this was not enough, i ended up facing a new issue today with the driver requesting me to cancel the trip after waiting for about 10 mins since he would be required to pay toll to reach me. subsequently i had to cancel the trip and ended with monetary loss due to cancellation. as if this was not a bad experience already i booked a new cab moments after with a fare difference in excess of rs. 100/-. all these experiences are pointing out to me that probably uber is not the same anymore which it was from the time i have been using it. and the most amazing part is that. such a big service provider doesn't have a dedicated support system via email nor telephonic! definitely i would not be looking forward to use uber services again. thanking you till now. probably my last ride today.",219,1.0,1,0,0,1,2
|
||
hi. love this app. only issue i have is that i can't see my actual map on the app. need help with this please.,26,5.0,1,0,1,0,0
|
||
why i am giving one rate is because of payment issue. some times atm issues will there that time can't able take money so one day what happened i book a cab and driver doesn't have any online transaction like paytm or google pay or phone pay so total fedup with that so i am telling to uber team carry the driver who have online.in future it will be very great full. thank you,84,1.0,1,1,0,1,2
|
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i need to switch cities to drive in how do i do this,13,5.0,1,0,0,2,1
|
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the app interface need to improve. uber go only was being ahown regular uber taxi option not at all was available. scheduling the pickup should be made available,31,3.0,1,0,1,0,2
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i want to give 0 star to this app. so pathetic and irritating app. i have told them many times to allow me to do payment online but no action taken and asking me for same fare twice even after sharing screenshot. no call support. i haven't seen a worst app than this.,60,1.0,1,1,1,3,2
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drivers demand too much money over fare.,7,1.0,1,0,0,1,2
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this app. is good and helpful. and please can you tell me how to delete driver account? by mistake i was signed into driver account a few days a go.there must be a separate delete account for driver and rider.please try solve this issue or upgrade it fast. thank you! 😊,56,4.0,1,1,0,5,0
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"my experience is just awful. connected to a driver while they are still dropping off someone else. i've multiple times watched a driver nearby drive away to do so, 2-3 min wait for a pickup becomes 10-20 min wait. fair estimate to a tourist attraction are inflate by an additional 10km taking non existent roads, error by design as reporting this i was told my fair was correct that's 3 times what a trip of the actual same distance would cost. pick-up pins can't even be moved to safe locations.",99,2.0,1,0,0,4,2
|
||
"worst customer service by uber. i gave a complain regarding a trip. the customer service executive replied-""k"" what kind of reply is this? is this justified",28,1.0,1,0,0,5,2
|
||
updates way too often when i need it asap,10,1.0,1,0,1,0,2
|
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uber app is so use full us,7,3.0,1,0,0,2,0
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this app has been giving me issues for no reason whatsoever. i've been using this app for 3 years yet somehow recently it is denying me trips because i am a minor despite me being almost 20 years old. and it refuses my payment methods despite there being fully sufficient funds. what is going on. please fix it.,59,1.0,1,0,1,0,2
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"i booked uber from pune to mumbai,cab drive say it was not affordable for him ,so he wanted cancle the trip ,due to his mistake uber charge 100 bug's from my next drive.its so pathetic.",36,4.0,1,0,0,1,2
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"an absolutely pathetic app whenever u book a bike ride the riders usually set up their own conditions asking to pay with cash even when we have already selected online payment. further .ore when we do pay with cash they ask for extra money without telling you , when we lodge a complaint to the app they send us a long letter of absolutely useless information which doesn't help this app should be closed and banned absolutely pathetic , would rate negative if possible ,",97,1.0,1,1,0,1,2
|
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wellington was an excellent driver and really professional.,8,5.0,1,0,0,1,0
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"i'm trying to download this app since last 24 hours, it's not being downloaded. there is something wrong with the aap!",21,1.0,1,0,1,0,2
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"have always had great drivers. all very polite, clean cars, and the best part great conversations",16,5.0,1,0,0,1,0
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rates r very reasonable but today i booked the ride & almost 5 times drivers switched rides to another rider . after 1 hour rider come to my address.,31,1.0,1,0,0,1,2
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"pathetic no support available to report errors, couldnt place order",11,1.0,1,0,0,5,2
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bad experienced today. first they accept the ride n after minutes cancelled them. i faced this issue recently,18,1.0,1,0,0,1,2
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"i am facing a lot of issues with uber. while booking a cab i run into outstanding payment problem. i have cleared my outstanding payment but the app doesn't reflect it. moreover i had contacted support, but never heard from them. very poor customer support and customer obsession. the prices are considerable but would like uber to pay attention towards their customers.",63,1.0,1,0,0,3,2
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very bad. this is not fair. i booked an uber and the driver bluffed me. before picking me up he already started trip. estimate was 240 something but that cost me 495. what's this.😣,36,,1,0,0,1,2
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easy and convinent to use,5,5.0,1,0,0,2,0
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"uber is good. but it could definitely be better. they only have promotions for new riders. i find that a little weird, i think promotions should be given to loyal riders as well. also wait times have gotten extremely too long.",41,4.0,1,1,0,5,2
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"uber is good , but i am kind off fed up with the drivers , the thing is most of the drivers upon knowing that it's an online ride cancel up whearas i as a studen on the other hand dont prefer to use cash . i am annoyed because of this and instead of saving my time it gets wasted which i don't like at all . otherwise ubers a great app in its own",76,3.0,1,0,0,1,2
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have not try it yet,5,4.0,1,0,0,2,1
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i use uber because i can charge the ride to my credit card. i don't like the way the price changes based on the time of day or holidays. why pay more at 8am than at 8pm. same distance; same price!,42,3.0,1,0,0,4,2
|
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"had a bad driver and issue is unresolved. driver would not communicate and was extremely rude, very uncomfortable trip. other drivers have been good though. can't fault the app really other than this one issue.",35,3.0,1,0,0,1,2
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"*the worst customer care and worst transportation app in sri lanka because of it's staff service. *uber service in sri lanka is a shame to uber technologies, inc. *i expected better service because it's international service but in sri lanka it's better to use local transportation services than using uber! uber!",51,,1,0,0,5,2
|
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"i constantly have issues with this application. it rejects one of my credit cards for no reason and each time i have to change or update the card used as default payment, i have problems such as that i cannot order a ride, that payment is declined etc (nothing was otherwise wrong with my new card as it worked everywhere else). one day family profile tab just disappeared and i couldn't restore it. their support team was useless, sending me copypasted answers from the help section in the app.",100,1.0,1,0,1,3,2
|
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"so convenient, easy to request a ride in a few minutes time, pay online! getting around has never been easier since uber has come into my life, yay!",29,5.0,1,0,0,2,0
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i have a issue this app,6,5.0,1,0,1,0,2
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"the most expensive way to travel per mile, but very convenient. wish the map didn't lag behind when showing the driver approaching for pickup",25,4.0,1,0,1,4,2
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this is my first experience catching uber and it was awesome.,11,5.0,1,0,0,2,0
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needs to work on his customer service.he didnt want to drive 300 feet to get me instead made me walk with all of my luggage to him.i was very upset.,30,1.0,1,0,0,1,2
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i forgot my password and it can't login please help,10,5.0,1,0,1,0,2
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last time man not good he is very very bad im sooooo hat,12,1.0,1,0,0,1,2
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not sure why but usually ube is here with in 7 mins tonight it really said 40 min!,17,5.0,1,0,0,5,2
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"fix gps , constantly giving illegal directions and inaccurate",9,3.0,1,0,1,0,2
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"despite the issues i had with my uber earlier going to the wrong house and refusing to pick me up 2 doors down, i ordered another uber to go home, and i waited the amount of time which i was told they would be here, called to check on the ride and they told me they would be right here. after waiting more time ! i could see on the map they were driving in the wrong direction. i am completely displease with uber. my experience has been nothing but consistent inconvenienced !",108,1.0,1,0,1,1,2
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"best car hire app in india for global tourists. most other travel apps change payment to local cash, but uber remains constant irrespective off what country you're in.",30,4.0,1,0,0,2,0
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"for uber auto, no instant km or fare check, bill come less than meter. help desk is so poor. no clue for near by demanding area. hours of logging no trip. uber auto weekly payments method make us to do less auto trip.",43,3.0,1,0,0,5,2
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"core uber is fine, but uber eats is trash. delivery times regularly top 2+ hours. unfortunately it's the only option for some of the better restaurants in the area, otherwise i would never use it.",39,2.0,1,0,0,5,2
|
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after pay amount also you guys are charging extra money. their no proper customer service. u guys are just play with customers,21,1.0,1,0,0,3,2
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||
it kept telling my zip code was wrong,7,2.0,1,0,1,0,2
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||
no idea with it but i prefer to use i think is safe,12,3.0,1,0,0,2,0
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its great new update is good,6,4.0,1,0,1,0,0
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one of the most pathetic cab service of recent times. last few times drivers have taken the routes and didn't come to pick me up. didn't cancel as they would get charged. no call center to complain. automatic log off from the app. to register again have opted more than 20 times no password sent. shame on u guys.,62,1.0,1,1,1,1,2
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"hey, now a days uber started to cheat people in my country bangladesh. their fare calculation isn't working properly. uber driver are not getting paid according their actual fare. on an average we are getting paid min 150tk less in every trip. tried to raise this issue in uber app but still 2 months gone no solution came by. if you want any proof then i will show you.",77,1.0,1,0,0,4,2
|
||
"needs a way to contact tuber (phone#). i am trying to set up a ride for tomorrow, but this app dispensed a driver",24,1.0,1,1,0,5,2
|
||
"very bad experience, bad smell in the car. ac is not working music system damaged",16,1.0,1,0,0,1,2
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"first, i would like to say that i actually like uber. i certainly prefer it over lyft, because at least guarantee to get a ride pretty quickly. the reason that i rated two stars for the uber app is because i want to get the attention of the people running the app to deal with an issue on the app. i just got a new phone, and when i tried to request a ride, it keeps asking me to update my phone number even though my current number is still linked to the account. can someone please fix the issue?",121,2.0,1,0,1,0,0
|
||
trouble with loading rates and giving out incorrect pick up locations,11,1.0,1,0,1,0,2
|
||
while sharing status or booking cab for someone else contacts loading is awful. it takes 2-5mins to load all contacts on my phone with all required permissions.,28,3.0,1,0,1,0,2
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please add some options for direct consulting with customers. we can't contact wid the managements. the only thing we have just report the driver or app but we got some issues that we have to share with you before pick up . and please update driver's negative part,52,2.0,1,1,0,5,2
|
||
wrost app ola is better not at all connecting to drivers,11,1.0,1,0,1,0,2
|
||
less ride costs comparetively others,5,4.0,1,0,0,4,0
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"it's probably the fifth time i've downloaded app to find out the price of a journey only for it to not be possible, continuously come up with an error or be more expensive than the taxi quote. hopefully i won't be stupid enough to download a sixth time.",49,2.0,1,0,1,0,2
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i have not been able to request a ride for weeks now. i've reached out to support multiple times and they haven't resolved the issue. absolutely terrible support for this app.,34,1.0,1,0,1,0,2
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||
"the fact that uber drivers can now see our destination has made it near impossible to find rides since they don't want to go anywhere close which will not give them enough profit. the waiting time has become ridiculously long. overall, a very bad experience",50,1.0,1,0,0,1,2
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||
the wait time is stupid long to get an uber can't wait to have my car fixed and there uber canceled twice on me,26,1.0,1,0,0,1,2
|
||
"watch out for ""free 1 month trial"" is a scam! they charged my card the $10 fee right away woth no option to get a refund even if you cancel right after you sign up.driver name jesus (las vegas), cancelled on a monday morning (no busy day) to charge my card $5.he did not show up at all.my next driver pick me up in less than a minute with no issues.watch out for jesus he is a scammer just like uber1 trial!",98,1.0,1,0,0,5,2
|
||
i very like it nice app,6,5.0,1,0,0,2,0
|
||
my experience with uber is pathetic and bad. captains misbehaved wd me and insulted me. i have mentioned it also in complain.,23,1.0,1,0,0,1,2
|
||
"unable to connect the call with driver, in ola they are giving the direct driver, so we can contact easily with driver",21,1.0,1,0,1,0,2
|
||
"i am getting error "" your number is outdated"" when i try to update my number it showing this number already registered. i couldn't use uber now. any solution?",30,2.0,1,0,1,0,2
|
||
"i downloaded the apparatus 2 days ago and i put my 100 dollars gift card,they disable my account with no specific reason why,i am disappointed since this is suppose to be my first time to experience.they got my 100 dollars gift card and i cannot use it anymore.what a theft!i emailed them and they don't reply anymore.",60,1.0,1,0,1,3,2
|
||
very good driver and conversational. enjoyed the ride.,8,4.0,1,0,0,1,0
|
||
doesn't have the option to schedule a pick up for some reason.,14,1.0,1,1,1,0,2
|
||
"remove tip cap. a driver was nice enough to drive 30 minutes into the mountains to pick me up, which also required him to drive forever back to a money making area for drivers. the rate you set was only 7.50 for the trip, which means he got paid garbage to take me to my destination. tried to leave a substantial tip for his kindness and effort when others immediately cancelled, but you capped me at $15. wanted to tip $40. no way this won't encourage drivers to not help people in like situations.",113,1.0,1,1,1,0,2
|
||
very poor and frustrating app. map loading is worst.,9,1.0,1,0,1,0,2
|
||
glitchy piece of garbage app,5,1.0,1,0,1,0,2
|
||
dont want thisnon my phone why cant i uninstall,10,1.0,1,0,1,0,2
|
||
this updated version is not working at all. what an inconvenience for someone who rides with uber regularly. fix your app!,22,1.0,1,0,1,0,2
|
||
"just downloaded this app for the first time. logged on and entered all my personal information. closed the app and when i went to open it again.it wouldn't let me back in and told me ""something went wrong try again later"" can't even get back to uber login! tried about 30 times! for an older person like me (55) this app frankly stinks!",67,1.0,1,0,1,0,2
|
||
it lags and sometimes force stops so i can't pay the right bill or order an uber,17,3.0,1,0,1,0,2
|
||
it's is an cool taxi,5,5.0,1,0,0,2,0
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