ReClass/data/processed/boosted_train.csv

review,word_count,rating,tagged,feature_request,bug_report,aspect,aspect_sentiment
really need improvement in ui,5,4.0,1,0,0,0,2
we wish uber app great success!,6,5.0,1,0,0,2,0
disgusting customer support.they dont have any customer care number.doesn't take any action against the drivers yet will give you suggestions.i wont be using this app any more.,29,1.0,1,0,0,5,2
"so lately i've been experiencing complications with the uber app. for example i will request for two destinations, but for some reason when i am finalizing the destination it shows it instead rerouting to the last destination skipping the first. although this has happened several times i still was able to get dropped off to the first destination, and my guest was able to get drop off to the second destination. this was not the case tonight. instead i ended up being skipped and rerouted to the last destination. lucky enough might uber driver was kind enough to still take me home, but he literally had to cancel a request for a pick up. uber literally needs to fix this problem because now it has finally become clear that this can't continue on becoming a problem unless they either run an update or check on their app as soon as possible. sorry, but uber gets only one star. but that uber driver, who's name is amit, gets 10 stars for being understanding and kind.",188,,1,0,1,0,2
when you need to connect for any query there is no direct support which really upsets. my experience with this app was bad their drivers would ask for cash on prepaid drive. and then the system won't help you to resolve the issue.,45,1.0,1,1,0,5,2
so far the rides & drivers have been great. it's nice to know i have a reservation that i can trust.,21,5.0,1,0,0,1,0
i have a problem getting a ride from or tambo every time i need one. i am told every time that it is because there is a signal problem at the pickup zone. well fix it for your drivers and your customers,44,3.0,1,0,1,5,2
after log.in i'm stuck at the world map,9,1.0,1,0,1,0,2
today i'm to much disoppionded from your service and this is not very first time. i was in hurry with my mother's medical treatment issue and have to reach hospital in time about 0900 am. i started to find ride at 0800 am and each rider after connecting refuse to go with me asking that please cancel the trip i can't go with you. till 0845 am i can't get uber ride. more over the charges were shown to me rs 800 to 1000. finally i got private taxi in 400 payment. your driver should not refuse to go,120,1.0,1,0,0,1,2
app is ok with no cutomer support very poor responce on queries posted for issue resolution. initially it was ok to lure the customers now uber has started levying u resonable charges as much as rs. 50 for a km in the name of load. they are loosing on their driver and very less avialiablity when needed. quite bad very dispappointed with the service they are providing.,76,1.0,1,0,0,5,2
pls catch directly a taxi better than this app. driver will cancel the trip as their wish and took cash from customer. this is my personal experience from this app(bangloor ). 1st i add number which i have google pay account😡 they took cash directly now its my second experience from this app(but i changed number for my safty)so they do not able to debate my cash. when i sent compliant . no one took action for that?,97,1.0,1,0,0,1,2
"well let's see. they've become greedy and disgusting. rides that used to cost 8 bucks are now close to 50 at random times of the day. claims busy, it's sunday afternoon and your charging new years eve prices. surges have gotten out of control. greed will take this company down and make it's competitors surge.",60,1.0,1,0,0,4,2
always issues and no one to talk to.,9,1.0,1,0,0,5,2
i think ola is best,5,1.0,1,0,0,2,2
"great driver, very polite and respectful",6,5.0,1,0,0,1,0
"terrible service first the driver accepts the request after a few minutes they call and ask for the destination then they cancel the ride and some times few drivers don't even cancel the ride not even allowing us to book other cabs, n when we are in a hurry this wastes a lot of time",55,,1,0,0,1,2
"today i.e. on 03 april, 2023 i travelled by uber taxi whose driver was mr. prakash. after getting down at virar i came to know that i forgot my mobile phone in the car. i dialled the number from another phone and prakash immediately responded that he has stopped his car. he requested me to come to his car's location and collect the phone. i collected the phone from prakash. thank you prakash and thank you uber for your business ethics and integrity.",85,5.0,1,0,0,1,0
"pick up location was kambar street for driver it shows location after two street, so it creates problems for us and drivers. this is the 3 time's we are facing",31,3.0,1,0,1,0,2
i cannot dawnload my phone uber app error,8,5.0,1,0,1,0,2
frustrating! i was downloading it for the first time. they were supposed to send the otp. after trying several times i never got it. all sorts of stupid questions are asked. all i want to do is book a cab. it shouldn't be this complicated and stupid!,50,1.0,1,0,1,0,2
he have a good customer and a very safe driver. i would recommend him to.anyonr,14,4.0,1,0,0,1,0
"on time, very clean vehicle courteous very smart you need to keep her she's great",16,5.0,1,0,0,1,0
well i had a wonderful lady clean vehicle big enough and roomy enough for me and i enjoy the ride and let the drive i think it's a good convenient thing for me anyway,36,3.0,1,0,0,1,0
safety issue driver have behavior issue always demand cash and never have change our is also hard earned money data privacy issue,23,1.0,1,0,0,1,2
i like the uber add.,5,5.0,1,0,0,2,0
uber can be cheaper than lyft at times but what is upsetting is that uber makes more charge mistakes and they are not prompt about fixing them. it's a great app for transportation and by far the most popular but it is very upsetting that the tech support doesn't get back to you. just be aware that uber does have charge issues that are not a guaranteed refund or reimbureimbursement for the mischarge.,77,1.0,1,0,0,5,0
i tried using my debit card to pay for a ride but it would not let me,17,2.0,1,0,1,3,2
app does not close even after 5 minutes of trials for drivers. most of time we end up connected after going halfway to destination in another vehicle. and it turns annoying that you would be charged for non connected trips and their help not properly programmed to take proper feedbacks.,51,2.0,1,0,1,0,2
"not possible to schedule a future ride with multiple destinations. i find this very poor. i now found out you can edit just before your ride is due, but adds the stops after the final destination so have to add one then delete and then put it back on to make it the right order. this all last minute so a bit of a pain.",73,3.0,1,0,1,0,2
the upgrade of android payment method made uber app become more horrible.,12,2.0,1,0,1,0,2
it's fair price option for rider,6,5.0,1,0,0,4,0
sucks now! i've had to call an uber to go to work for the last week or so. the area i live in is in the inner city and their used to be several drivers near by now it's like you don't have anymore employees. today is the 4th time in a row i've had to wait over 20 minutes for a driver. i used to only have to wait 5-7 mins max! switching to lyft their wait time seems to be less.,90,2.0,1,0,0,5,2
now uber price is so high and drivers are so rude and they do not receive the calls.so bad,18,2.0,1,0,0,1,2
fastest rides are not available near out cut places,9,3.0,1,0,0,5,2
"after placing proper card details getting gate way for payment( paytm) but after submitting otp while processing payment page will redirect to uber application and it shows previous available balance & result no deduction, highly irrertated ,also earlier experience, because of vehicle issue our trip was cancelled from pickup point hence for that uber charged from my account & unnecessarily driver wasted our time, money & time both waste, it's too painful for the refund no cc care to complint.",87,1.0,1,0,1,3,2
i had done a cab from mumbai airport to my home. due to technical issues i was not able to book the cab. i visited uber desk at the airport and they booked the cab from my mobile and told me it's a cash trip. i paid the driver in cash. however afterwards when i checked my uber account and it showed that my payment is pending. i have sent many waiver request to uber but there is no response. i have stopped using the account since then and moved on to the competitor for my daily cab needs,106,1.0,1,0,0,3,2
easy way of getting transport,5,5.0,1,0,0,2,0
"stopped working, l just get an unintelligible error.",8,1.0,1,0,1,0,2
app is malfunctioning. doesn't add location.,6,1.0,1,0,1,0,2
app won't let me verify my number. i've tried typing the number in and requesting a call and nothing comes through. yes i am sure that i've put the correct number in. does uber just not want to open an account for me?,45,1.0,1,0,1,0,2
high rates out of city,5,3.0,1,0,0,4,2
why does the text come in russian everytime i try to download the app. it auto fills the code it sends me. and the account is in someone else's name. this is nuts,34,1.0,1,0,1,0,2
its overall good and needs to be more improvement.,10,5.0,1,0,0,2,0
"after signing out,unable to sign-in again as it requires otp but i did not get any otp on registered number even after trying a lot of times.",29,3.0,1,0,1,0,2
"the reason that i am giving this a star of one is that when i booked uber, your uber application at the time that i booked stated that arrival is 45 minutes. i have to go to the lax and it's about 41 min from my hotel. after i clicked yes to confirm, uber app stated, 'car will be there in 2 minutes'. i relies on your app to give me the correct arrival time when uber stated '45 min arrival' that's why i made a purchase. in any case, as as soon as i saw the '2 minutes arrival after i confirmed the -within 45 minutes uber car arrival', i called and spoke to the uber driver immediately that the 2 minutes is not sufficient for me to go down. the uber car was not even there yet. so i was charged a $5.00 cancellation fee. i was informed that the uber car will be there in 2 minutes initially, i would not have confirmed my purchase. you should not have charge me the $5.00.",209,,1,0,1,0,2
payment selection is a problem. there is no one to contact for payment issues as i am double charged for a ride & there is no option to resolve this in uber.,33,1.0,1,0,1,3,2
cost shown on app and actual value changes and differs a lot,12,2.0,1,0,0,4,2
the drivers available are frequently canceling their rides. because of which i wasn't able to reach my destination on time.,20,3.0,1,0,0,1,2
"i found this app really useful, but recently on my huawei p9 the map feature has disappeared so can't see if there are cars local, or if it knows where i am!",33,4.0,1,0,1,0,2
"cannot update the current location or any other personal information into my account. also while raining time, difficult to find a cab or always line busy. very disappointed",28,2.0,1,0,1,0,2
"in my uber app, auto option is unavailable. kindly resolve the issue",12,1.0,1,0,1,0,2
"when i open the app it always says update it, although i just downloaded the new version. i tried reinstalling it, doesnt help.",25,1.0,1,0,1,0,2
i have a very good experience from the app. the app work ahead to keep up with its customer satisfaction. the rides are comfortable. the pricing system is reasonable and transparent. the company also takes a good care of you and any issue whether at time of travel or later is addressed at the earliest.,58,5.0,1,0,0,2,0
i linke linked my account with paytm and now i can not book cab with cash payment mode. also when i hit confirm just map opens and nothing happens. this app doesn't work when it is supposed to work always lagging.,41,1.0,1,0,1,0,2
😡😡 worst app very bad experienc👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👋👋👋,5,1.0,1,0,0,2,2
"tendo problemas com a geolocalização. não pede permissão o tempo inteiro, então não conseguimos nos achar no mapa.",18,4.0,1,0,1,0,2
when we book real address the cab goes to a virtual location and driver cancels the booking resulting in cancellation fee.what about the customer who had wait spoiling his time.what compensation he gets for the agony and shame he has to undergo.,42,1.0,1,0,1,0,2
"sreenu,bhasker,maddiletty these drivers r calling nd cancelling the rides nd mamy more nxt time if thy do i gonna comment on this,sreenu is very bad one please uber take them out of this other wise u gonna loose ur customer he was talking on phne while driving nd he didnt kept change nd arguing with us his call wàs important then customer,",69,,1,0,0,1,2
"just got a new phone, the app won't let me login at all. keeps giving me an error message. the help email keeps asking for my old and new phone number despite them being the same. no number you can call when the automated help desk proves useless. clearly they don't care about their customers.",57,1.0,1,0,1,0,2
it's great. i've always had a good experience with the drivers and how accurate they find me compared to other services. my card on file changed and it won't let me update my payment information. i had to download lyft to get to where i needed to be.,49,4.0,1,0,1,3,2
a must have app. ordering for a cab has never been such easy. however there are a few bugs which need to be fixed.,25,4.0,1,0,1,2,0
the surge charges are the only thing i can complain about and i feel is a scam.,16,4.0,1,0,0,4,2
"good service, but you guys must do something about the ambulance booking service in emergency",15,4.0,1,1,0,5,2
প্রথমবার ব্যবহার করলাম। ঝামেলা ছাড়াই৷ ড্রাইভার বেশ আন্তরিক ছিল।,8,,1,0,0,1,0
i cant find the uber pool option. worst update.,9,3.0,1,1,1,0,2
the absolute best app. not sure if their drivers love it so much.,13,5.0,1,0,0,2,0
the fact that your drivers can cancel without a single call or an actual reason is ridiculous. completely counter intuitive to customer service oh pro tip. don't look for a customer service number. they don't actually want your feedback. ffs edit: if there was supposed to be a link.there isn't one. 😱,52,2.0,1,0,0,1,2
"what is up withe drivers in bangalore these days? we have to wait for hours at a stretch, endure random cancelations and also poor behavior many a times. does uber set any kind of a standardization process with the drivers, at all?",44,3.0,1,0,0,1,2
"tried to catch up with uber shuttle and wasted 30 minutes than i just gone. (experienced three four time) tried up to 5 times in a row to book a room in shuttle - faled. as for me, uber algo not applicable for my local. so, in case of any needs of consultations regarding routing and scheduling, i can provide comprehensive asnwer. thnx.",64,1.0,1,0,0,5,2
"disgusting. you don't get any cab when you need. even if you get a cab or ride, their idiot drivers cancel the rides. useless application, useless service. this is the service they offer here in mumbai, i dread to think the kind of services in other smaller cities.",50,1.0,1,0,0,1,2
low price is goooodddd that why i love it,8,5.0,1,0,0,4,0
"über drivers and coverage has become more broad, making it more reliable and effective to order a taxi even on short notice and busy days. still a bit of hit and miss and can be at certain times tricky to catch a ride. so far tho it has provided good service and some cracking drivers! when it was needed.",64,4.0,1,0,0,2,0
"uber is useless if a driver takes off with your bags. i booked an uber from the train station to my house. henry, the driver, opened the trunk and watched me put my two bags in. we drove 15 minutes to my house. i get out of the car and henry immediately speeds away. i ran after him and yelled but he would not stop. i tried to contact him for 45 minutes and i cannot get through to the driver as the uber app is not working properly. another of his fares notice my bags in the back and henry finally calls my number off a baggage tag. it took 90 minutes for him to return my bags and now uber is charging me $15 for a lost item. initially uber's customer support will not accept my story and believes the driver saying ""i forgot my bags, laptop, and house keys"" after i got out. extremely poor customer service. update: a week after this review,uber customer service finally contacted me and refunded the $15 after several go arounds. however, it was is still impossible to speak with a customer service rep directly or get a timely email response (less than 8 hours). uber has made it painfully clear they do not want to hear customer problems or feedback.",236,,1,0,0,1,2
"for emegency please do not use this app i'm requesting you all because i faced the issues many times. it takes tooo time to book after that drivers are very cunning they book the order they do not move until we will call them,after calling they will ask for destination even though it is emergencey they do not move from the location and they do not lift the calls. for cancellation we are getting payments for their issues. this app is bakwas almost every driver behaviour is same lot's of waiting.",104,1.0,1,0,0,1,2
unregistered on gogle account and downloading videos erro,8,5.0,1,0,1,0,2
good and cheap riding app,5,4.0,1,0,0,4,0
"installed app, scheduled a ride, put in my credit card details, waited for an hour, scheduled time goes past, waited for another 10 minuted, no oelne shows up. i'm now late, thanks uber! booked a taxi, 7 mins they actually show up. i'm on taxi writing this as i delete my uber account then delete the app put in a 1 star (would be 0 if i could). will definitely be recommending against anyone using uber from now on. i guess uber = unreliable! don't waste your time!",117,1.0,1,0,0,5,2
very very very worst service they will simply loot your money without knowing you. i charged for twice with double the amount after booking price was different and after get down price is entirely charged double your amount. i couldnt even where should i connect them after i got these issue. so please be aware. i am not interested to put rating also but app won't allow to post,75,1.0,1,0,0,4,2
"from and excellent service to the worst service you can get. when i need the service at least 3 drivers cancel, due to this waiting time can be from 10 minutes to an hour",37,1.0,1,0,0,1,2
ki kijk ooo tomk to,5,4.0,1,0,0,2,2
"driver cancelled on me for no reason to pick up two people right next to me. now uber refuses to let me rebook. appalling service. update: talked to phone support. they were less than useless. i'm stranded without any transport. they kept telling me to find another form of transport. if i had another mode of transport available, i wouldn't be calling this sorry excuse for a support team.edit 2: after a chat with support, their proposed 'resolution' is just telling me to buy a new phone. avoid!",113,1.0,1,0,0,5,2
such worst worst thing drivers are not responding and cancelling even if it's near by pickup also from that time every day just to book the ride it's taking also 15 mins,34,1.0,1,0,0,1,2
plz remove bastard driver from uber talking rude words i booked a ride. driver called me told tat he is coming he is in 300mts away from me later he went 450 meters away i called him he told i hv travelled 30kms searching ur location in 10 mins and he spoken rudly bad words how tat bastard son of dog travelled 30kms in 10 min and using bad words even they won't cancle ride they make us wait 30 min. after waiting long time v should cancle ride. uber customer support is not good. bad experience,118,1.0,1,0,0,1,2
uber has solved a lot of problems for those who used to commute by taxi.however i think owners who drive their own vehicle with uber needs to be trained a little bit more. there approach towards the customers is not acceptable.secondly some passengers should also be taken to task for their unkindly behavior as some even smoke while riding in uber pool,64,4.0,1,0,0,1,0
"dear team,this realy very rude behaviour from uber driver. his name suresh today i booked a bike thay come then they asked about fair. i told him that fair ia 68 rs then he said they dont go in this fair to dasitination . they cancelled the ride after taking sometime .after that in my uber wallet show i have to pay 16 rs for cancelation .this realy very bad experience. i am sufferd this type of issue many time . why should i pay 16 rs cancelation fee beacuse he cancel the ride he waste my time .",109,1.0,1,0,0,1,2
horrible service by uber india. no customer care service platform. can't complain anywhere. they do wrong with you and you can't raise your voice against it. add a customer care platform.,33,1.0,1,1,0,5,2
need to update fare chart!,5,4.0,1,0,0,4,2
"uber is not available in my area past 11:30pm and it is absolutely garbage at finding a driver during covid. not only does it constantly fail to find a driver for a single rider, but even when you find a driver they will immediately cancel your ride. i have a passenger score of 4.96 out of 5. i have never been rude to a driver or left a negative review. i even tip most often! when i do find a ride i have a good experience but when i truly desperately need a ride late at night uber always fails.",121,3.0,1,0,0,5,2
no availability of cabs in areas,6,1.0,1,0,0,5,2
"very bad updated and very bad application driver not come and start ride at his end, no pin before starting ride at customer point and company raise bill. customer support at zero level. if customer wants to contact not any number provided.",46,1.0,1,0,0,1,2
major issue with location finding.,5,3.0,1,0,1,0,2
"i dont like that it takes your money before or if you even get a ride. also ""cancellation fee"" not well thought through. my driver stopped on the map for some time. i assumed it was a red traffic light. 10 minutes go past and he's still around the corner. i ring my driver to ask where he is, and i can hear the inside of a restaurant. he says ""1 minute"" and hangs up. i try to cancel but i'm the one that has to pay a fee if do? 8 minutes later (so 18 mins waiting in total) he cancels the trip.",114,1.0,1,0,0,1,2
"totally unreliable! ordered taxi from vienna to airport 12hrs in advance to 2am. at 2am(!) got message ""canceled due difficulties"" . tried to order another uber, got message ""ooops."" at 2am! local app succeded perfectly, cab arrived after 5 minutes.",40,1.0,1,0,0,5,2
upi and google pay payment options are not available,11,4.0,1,1,1,3,2
"it is showing burr, when login, login issue",8,3.0,1,0,1,0,2
"rubbish service. cheap and deceiving drivers. no punctuality. rude drivers. guys, you should prefer ola over this !",18,1.0,1,0,0,1,2
would suggest 2 improvements - should be allowed to book a minimum of 2 simultaneous rides like ola - speed indicator on app - sos button required,26,2.0,1,1,0,5,2
my experience is great. but if the app would have scheduling moto option then it would have become more convenient for me . because i regularly use moto and most of the time i book according to a fixed time interval,42,4.0,1,1,0,0,2
this drivers are vey rude.after reaching to the location.they will cancel the trip so that we hve to pay the amount.app is very nice,25,4.0,1,0,0,1,2
out of nowhere the app doesn't let request rides for other poeple. just as my elderly dad was who doesn't own a smartphone was expecting a ride i tride to send him from the airport in another city. this is terrible!,43,1.0,1,0,1,0,2
its been 2 years since i used this app and still it won't allow me to add another card or request a car or pay which is the reason why i never use this app. how can you like blacklists me? i only had like 1 driver and i paid like 60$ never came,53,2.0,1,0,1,3,2
getting service worst day by day.😡😡 drivers are not giving response they are asking money separately they don't want online payments this was 5th tym in a week without coming at location to pick up drivers completing trips nd there is a no option for this to complain for them nd we can not do any call to customer care service here .suggest to take strictly action to that drivers.,84,1.0,1,1,0,1,2
not able to see anything other than a map. i have google map for that. no ride options nothing. worst app,24,1.0,1,0,1,0,2
"absolute ridiculous support of uber. looting customer by raising fare at the end of journey. no clarity on fare breakup. when raising issues and asking for fare breakup, support team is closing conversation forcefully. their official support email id is also non operative now so there is no way to talk on the matter. i am sure they are not taking care of security issues as well. this is not accetable at all. uber ! you are close enough to lose one customer if issue not taking seriously.",95,1.0,1,0,0,5,2
uber has always been good to me when i've needed them.,12,5.0,1,0,0,2,0
"for about a month now i have been trying to get them to fix the app. for some reason i cannot add a stop or share my ride information. customer support has no phone number to call. they only have text messaging; which i hate doing business that way. feels like i'm talking to a computer and not a real person. they have no category for ""problem with app"" or anything remotely close. not happy with customer support.",81,2.0,1,0,1,0,2
when u are downloading it is tooo slow and please reduce the amout because this corona virus has make ghanaias lost their properties so when we are requesting for it we can pay and the driver will send us to the police station. this bad pleace do sometin about that thank u,58,2.0,1,0,0,4,2
"uber signed me up 4 24.99. told me that i was going 2 c huge discounts by perpaying fr future rides, yet et i booked a ride i was overcharged, charged & the car took 2 lng 2 pk me up. i asked 4 a refund of 24.99 they denied. but took off the ovrcharge. 1dvr tried 2 drop me off on s/s vs n/s then argue with me like i booked it wrg. i didn't. once error cleared, no sorry. an/dvr told me they had 2 stick 2 a certain route, can't turn 2get me home sooner put me out n middle of 4lane traffic! done!",137,1.0,1,0,0,5,2
time of arrival of the uber driver to my pickup point should be more accurate,15,4.0,1,0,0,1,2
the app doesn't work well,5,1.0,1,0,1,0,2
sometimes prices are way too high. like how can you charge $30 dollar on a $10 dollars trip . its ridiculous:(,20,2.0,1,0,0,4,2
the worst support system that i had ever come across. it's waste of time rising tickets. people don't understand the issue and what ever evidence screenshots we provide they say it's not valid and closes the ticket without resolving the issue .,46,1.0,1,0,0,5,2
fair icreased after arrived destination,5,2.0,1,0,0,4,2
"they support medical apartheid, for a jab that only has 1% absolute risk reduction, and doesn't work against variants",21,1.0,1,0,0,2,2
"5 orders, 5 driver asked for cancel. and then i couldnt order anymore because uber freeze me. i doubt customer service will answer so i just put it right here.",32,1.0,1,0,0,1,2
uber was expensive than the other. also they are choose the long way for additional payment.,18,1.0,1,0,0,4,2
"i never used uber ,today i sued the service and had a positive experience and will continue to use this service when i need. keep up the good work 👍",30,5.0,1,0,0,2,0
uber app is very slow due to which customer switch to ola however ola is costly but due to app glitch very time consuming for book it this customer dont want waste time and book ola plz work your app,44,5.0,1,0,1,0,2
i hope u stay great,5,5.0,1,0,0,2,0
you need to make more discounts and promotions thanks 🌹,10,5.0,1,0,0,4,2
would not work with paypal,5,1.0,1,0,1,3,2
it is very useful app to journey,7,5.0,1,0,0,2,0
the app is not giving the option of different prices for all the type of rides i need to know why,21,2.0,1,0,1,0,2
i think hoover is wonderful i just wish they would be a little cheaper and i wish they would do their drivers a little better i hope everything works out between it all,35,5.0,1,0,0,4,0
i've paid the whole amount to the driver still it's asking me to pay the whole amount. after writing to support for 10 to 15 times its now showing me to pay less amount then the original one. so many times i've mentioned them that i've already paid the amount still they are playing games with me now by showing less outstanding amount then the original one. there is no customer support to call. i've already submitted the screenshot for the payment receipt. this is only one of many issues,98,1.0,1,0,0,3,2
add app payment for payment eg google pay paytm,9,5.0,1,1,0,3,2
"i just had a my first uber ride today , i had no way to get back from my doctors office, so i tried uber app that i downloaded just in case ( we have bad cab companies here,) at first it kept telling me to enter my charge card which was already there so i entered it again,then it said a two dollar charge for something ,i believe it was for confirmation on ride,but on my statement it shows five dollars? but the ride was perfect. i will definitely need them again because i need someone to pick my friend up at the house and then pick me up at hospital and then bring us back ( hospital won't let you leave alone a friend or family must be present in cab.) oh also to take me there first, it will be a good payday for one uber driver, but anyways my ride and scheduling the ride was perfect and workout well, i highly recommend ! ,this business is going to grow pretty big.",180,,1,0,0,3,0
tried to use my uber app. tells me i must update. pressed update button and it failed to update. what now?,21,1.0,1,0,1,0,2
car rides are great but the auto once are mostly pathetic. had to book auto for literally 4 time and auto drivers cancel the ride every time and even if they choose to come the ride would be worse cuz of their language and attitude and rudeness,48,3.0,1,0,0,1,2
"i've used uber for years as a rider and have only had the best experiences. as i driver however, i'm having the most difficult time getting paid. uber keeps telling me that the money was deposited into an account, but i've sent them bank statements and photos to show that my bank account has a different number and i didnt receive the money. hopefully this issue will be resolved soon.",72,2.0,1,0,0,3,2
"johnny was polite, professional and sincere about providing excellent service.",10,5.0,1,0,0,1,0
"i'm unable to book bikeshare from my application, has that feature been removed @uber ?",13,2.0,1,1,1,0,2
long wait at the airport. thought i would be able to get an uber easy at the airport but no chance. when you order one it looks like there's one 2 mins away which is on its way. then it disappears and another one pops up which is 10 mins away. just as that one's about to arrive that disappears too. it's not right that the drivers can just cancel jobs willy nilly and leave the passenger in the lurch. i was going to cancel it but uber wanted to charge me a fee which is a real cheek.,125,1.0,1,0,0,1,2
"i paid fair for my trip but uber asking me to pay for extra money and uber saying that i hadnt paid for my trip.i tried to contact them,but uber doesnt has anyway to help me and report my problem in app. this so unfair for customers . as the responsibility of uber ,first, they have to ask did we paid or not and after that they have to add payment for customers unpaid trip. this so unfair to customers. this happened to me twice. i hope you will be able to have a solution for this matter.",111,1.0,1,0,0,3,2
pls i want all my trip history to be deleted,11,4.0,1,1,0,5,2
works ok w up dates,5,4.0,1,0,0,2,0
worst app i ever seen . takes so much fare for short distance,13,1.0,1,0,0,4,2
trip details under activity for a scheduled ride does not load even after reinstalling the app. oddly the ui still says an update is needed when theres no other update in the playstore.,34,1.0,1,0,1,0,2
if there was 0 rating i would have given that worst app ever since 20 mins only showing security verification stupid images🤦,22,1.0,1,0,1,0,2
i cleared the cache it's still same problem i can't sign in with my phone number or google or facebook. app freezes and don't let me sign in,29,1.0,1,0,1,0,2
today person came on time. so that was encouraging.,9,4.0,1,0,0,1,0
this app has alot of bugs this specific app hanging my phone.,11,3.0,1,0,1,0,2
"i am forced to give a bad review. i forgot my password and reset it. but the app won't let me log in again. i wrote to customer care, but haven't gotten a response. i have enjoyed all my rides, but the app just doesn't match the rest of the service at uber.",52,2.0,1,0,1,0,2
terrible the driver said he would cancel the ride but it took all the money away i want my refund,20,1.0,1,0,0,1,2
"i have never seen such bakwass,not working,and errorfull app",9,1.0,1,0,1,0,2
constantly stealing my money with driver cxl with no no real way to get to them. they have left my stranded in the rain with all my groceries and almost got me fired. if it wasnt that i have to by uber cards i would be willing to try something else. still wait on 2 refunds. i have no money@,66,1.0,1,0,0,1,2
good service can this help nis,6,5.0,1,0,0,5,0
"uber app has the worst navigation system ever. most uver drives have to rely on google maps instead. and for us users we experience a major problem, the drivers can't even get a proper navigation to our pickup location. i hop the developers fix this asap.",51,2.0,1,0,1,0,2
worst app! i was on hurry and i forgot the password when i was tapping on forgot password it was not submitting my new password! 😈😈😈👹,26,2.0,1,0,1,0,2
all passwords failed facebook gmail no reset unable to install app.rubbish third class new version,17,1.0,1,0,1,0,2
sometimes you get a cab 14km away it makes no sense. the search should be narrowed to 4km or less.,20,3.0,1,0,0,5,2
this is pathetic app u can't sign in or sign up not with the ph no or email forgot password is not supportive or u can't make new a/c it says ur mobile no is in use same problem with the computer. what i only can just uninstall the app & it take more space than ola app.,64,5.0,1,0,1,0,2
"good experience. however drivers who accept ride requests in series, i.e, when they still have 2 or more dropoff pending, should be cautioned as it wastes riders time.",28,4.0,1,0,0,1,2
i enjoyed my ride.it was very comfortable & helpful.,9,5.0,1,0,0,2,0
why lock pattern is available after the download of the apps? i have no lock pattern in my phone,19,1.0,1,0,1,0,2
i'm using uber a very long time but now they charge the huge amount for trip . even when i book nearest location ride they charge lots of money whereas when same location i tried to book with my another phone they charge lower price why is the price difference. i'm very disappoint now and if you resolve this issue i will continue otherwise i have to uninstall from my all phones. the rapido is good it's show low amount for the same location trip.,94,1.0,1,0,0,4,2
they need to update their map,6,5.0,1,0,1,0,2
overall like the app. there have been many issues with the drivers but they always solved it asap and reimburse me for the rides. just one suggestion though. you guys should add a walet to the app. because most of your drivers don't have change. so they usually charge me 10-15 rs more everytime. which amounts to a lot over the course of month. other than that great app.,75,3.0,1,1,0,3,0
"there is no way to contact support team, some of the uber bike drivers are not updating the payment status even though payment is done through upi/cash, there is no way to give complaint on this issue.",38,1.0,1,0,0,5,2
i have created an account and added 300 uber cash and next my account got deleted and my 300 uber cash also gone please refund ut,28,1.0,1,0,1,3,2
"we were stuck with a broken down vehicle in a town we're not very familiar with. david was quick, professional, and very nice.",23,5.0,1,0,0,1,0
"worst car booking app ever in egypt, drivers accept the ride and then leave you wait for hour and then cancel the ride, no reporting system to complain",30,1.0,1,1,0,1,2
the new version of the software kills my battery. use way too much energy to run.,16,2.0,1,0,1,0,2
really enjoyed christopher and his conversation to the airport made my day thanks again christopher have a good day,18,5.0,1,0,0,1,0
how do i get to describe my problem related to the app or scheduling a ride. in the app support you got some pre determined question that doesnt meet my query. i really need to get some answers but i dont know how to find solution for it,51,4.0,1,0,0,5,2
"at crucial times, it keeps saying, can't reach uber network.",10,4.0,1,0,1,0,2
"app has never worked. cars dont show up on the map. jump bike always has an error ""processing request"" in app help does nothing. contacting uber gets you nowhere.",30,1.0,1,0,1,0,2
i live in johannesburg south africa and i must say that uber is great now. it used to be awful when i first started. i could not use cash payment for my trips. i had to delete my account and do a new one to use cash. the uber support was just not able to resolve my issue. i had sent screen prints and explanations showing the technical glitch that needed to be sorted but there was just nobody to help me. uber can improve the app by making it able to change payment after request from cash to card.,106,4.0,1,1,0,3,0
no customer care response. least bother about facts. just money oriented . driver not receiving call for 30 mins app will be showing same 15 mins to arrive . if we are trying to cancel they will charge amount. either we cannot book new trip or cancel.,50,1.0,1,0,0,5,2
uber is excellent on pickup time and finding my location but they reject short distance call ups.so they prefer long distance requests and this ducks because one needs same service whether going to a short or long destination,36,3.0,1,0,0,1,2
"the rides are good, and also the cars, but the charge always change, the one that appers on phone, and the one the driver charges. its always different, and what a huge difference the most of the times",37,2.0,1,0,0,4,2
this app should not be trusted in emergency situation. they claim fastest service but their driver cancelled my ride after making me wait half hour. if they didn't want to take the ride they should cancel immediately so that our time is not wasted. after coming half the way they cancel immediate. it's been 4 hour and i still haven't gotten any ride. i have booked almost 6-7 ride and they all did the same. if 1 star was not compulsory i would have give it zero. worst experience ever.,117,1.0,1,0,0,1,2
"driver got abusive and threatened to hit me when i asked him for taking a better route to avoid traffic and also not to doze off. according to him i shouldn't take uber rides if i don't want to follow the maps (even if it shows a congested route) and not to tell him anything. so taking cue from his wisdom, i have decided to stop taking uber rides. needless to say the driver quality has nosedived at uber recently but abuses & threats are all together next level and definitely not for me. also i really don't have huge hopes that any action would be taken against such rowdy behavior i did give him a piece of my mind (starting my day with abusive drivers isn't exactly what i look forward to). absolutely disappointed in the service and arrogance of drivers being associated with uber. i am definitely ask my family members and friends to avoid such ridiculous experience and service.",183,1.0,1,0,0,1,2
ride issues. have been waiting for the uber driver for more than 20 mins i canceled and they still charged me a fee. i ordered another one and same thing waited an hour for a ride 2 cancellation fees. this happens at least a couple times a month definitely happier with lyft,52,1.0,1,0,0,1,2
"i am not able to make payment using amex card. also after deleting a payment option/card, it still keeps on showing under payment option.",26,1.0,1,0,1,3,2
ek het in maartmaand twee keer met uber gery. daarna steel hulle elke maand r99 uit my bankrekening. stop dit of ek rapporteer julle by die polisie.,30,1.0,1,0,0,3,2
better than lyft now. but rideshare is very dangerous in vegas do not use nightmare everytime! do not use!,18,2.0,1,0,0,5,2
starting download again after successful download. what the hell is this .,12,1.0,1,0,1,0,2
i have had great experience with uber,7,5.0,1,0,0,2,0
uber driver refused to mask up when politely asked to wear it. cancelled my ride as he became angry & i felt unsafe. went 1 block and uber would not refund my money and seemed to have no concern for my safety or others in general. i will not be using the service anymore. the rules they put in place don't seem to matter.,71,1.0,1,0,0,1,2
uber is an amazing transport tation,6,4.0,1,0,0,2,0
not able to add credit card. i tried three different credit cards and my debit card it would not let me add it apparently there was something wrong,30,1.0,1,0,1,3,2
"the anount of drivers that cancel a trip due to it being a visa payment method is insane, if it's causing an issue for drivers why make it a payment option in the first place?",36,1.0,1,0,0,1,2
i took a rental trip for 12hr and 120kms. after adding 3 stops i wasn't able to add any more stops. we were stranded in the middle of our trip for more than an hour. there is no on call support for riders and the in app support is very limited. i formally complained in app and on their facebook page. i got prompt response and was refunded the balance after calculating the fare based on the distance travelled.,86,4.0,1,0,1,0,2
excellent service .but too high rates.,6,5.0,1,0,0,4,2
i can't login my account because i forgot my password and there are no option for password recovery,19,1.0,1,0,1,0,2
can't see the proposal screen when i try to book a ride. it's been blank for a few weeks now.,20,1.0,1,0,1,0,2
reasonable as compare to ola. dribers are caring .thanks ubae,10,5.0,1,0,0,2,0
worst app for booking rides. before ride- app will show one amount of money. after ride.the money will increase. (facing this issues everytime i book a ride in uber),30,1.0,1,0,0,4,2
gps is dluggish. long refredh time,6,3.0,1,0,1,0,2
"i can no longer schedule uber rides now. the app says 'error, the fare expired'. will not let you ride or schedule a ride!",26,1.0,1,0,1,0,2
bda bekar aap hai pehle 435 rupee vikas nagar se trilokpuri block 10 ke dikha rha tha fer phoachne ke baad 526 dikha rha tha pgl bna rhe hai ye uber wale kya krte ho uber walo sharam kro garibo ko loot rhe ho 😡🤬,44,1.0,1,0,0,4,2
not able to login with social or any other medium everytime it shows something went wrong . i already updated app but still issue remains and there no way to contact these people,35,2.0,1,0,1,0,2
"constantly messes up and gived me a network error and only works rarely, i constantly have to uninstall and reinstall and sometimes when i enter my location it doesnt recognize it unless uninstall and re download it and other times it doesn't recognized any of my saved payment methods and will again show ""network errors"". it's extremely frustrating and i have switched to lyft for good.",72,1.0,1,0,1,0,2
i got the help i need it,7,4.0,1,0,0,5,0
"i liked the flexibility of uber. it's sad that it's no longer available in my country. uber is easy to use and fares are ok. i would understand that for peak hours rides are expensive, but for normal hours, ride prices are affordable for the service we are getting. #bringbackuber",51,5.0,1,0,0,2,0
"it takes 25 minutes to get a cab. after which the driver calls you and asks where you want to go, and then cancels the ride. this has happened atleast 7-8 times to me. i don't understand why the driver has ti accept the ride if they are not ready to travel to certain destinations.",56,2.0,1,0,0,1,2
"today jan 28th2020, was really worse! the app was crashing continuously! why uber which is an international cab app was crashing, when i wanted to take an elderly relative sick to the hospital! otherwise really good service than ola! while clicking the app, the app was frozen for few seconds, then went from the screen and message said crashed. this is only about yesterday!",66,4.0,1,0,1,0,2
i had no issue untill yesterday where i couldn't see the details of my driver.he suddenly called me and i was very confused without any vehicle details appearing in my app. and i got charged for waiting because of this issue which was kind of unfair. after i finished my ride only the details appeared. please fix these kind of bugs.,63,2.0,1,0,1,0,2
"uber egypt : 1/5 a driver named hisham works on a gold nissan sunny , doesnt answer the phone and is parking 2 blocks away from the requested destination . worst uber driver ever worst experience !",40,2.0,1,0,0,1,2
good app but need more car many times showing no car available,12,4.0,1,0,0,5,2
the driver went to wrong address i was charged for him waiting was not my fault . his driving scared me and the car had a bad odor.,30,1.0,1,0,0,1,2
i don't understand why is this app not letting me link my paytm account!? it shouldn't keep on asking me to add money in my paytm account and rather directly link my paytm account to it! neither does it let me link my debit card to it! absolutely disappointed!,52,1.0,1,0,1,3,2
have probablem downloading uber ap,5,5.0,1,0,1,0,2
why driver's are demanding more money and also their behaviour is too rude. it's not good. also there's no direct customer service support.,24,2.0,1,0,0,1,2
i filling joy for this app,6,5.0,1,0,0,2,0
"could never connect in delhi. uber worked fine in jaipur. my husband and i both have the same problem. get ""oops"" error message, can see nearby cars, but cannot complete booking. also get message that can't reach uber network. i tried logging out, but text with pin never arrived so couldn't sign back in. in nepal now now heading to bhutan, but will be back in delhi (when should be able to get text) at end of week and would really like uber to work.",91,2.0,1,0,1,0,2
"it has become a useless service, the driver never reaches on time, it's waste of time to wait for these guys. i reached karachi at 7am despite several attempts no service was available. i had to wait for an hour and finally had to use normal taxi service. it should be stopped as i heard uber is charging too much from drivers so they are not willing to go for this service. government should stop uber drama now as it's misleading people.",98,1.0,1,0,0,5,2
very good go for it but ya its issue for payment the pruce increases,14,4.0,1,0,1,3,2
they make it impossible to add new information,9,2.0,1,0,1,0,2
"this time rider was a good & best co-operative driver and my feedback is best for him . but today the same time my daughter booked another cab from her mobile for going to new delhi railway station but uber driver initially accepted but within a few minutes , he cancelled ride . within 2 minutes again booked another cab but till the time he didn't reported to my daughter , can i get the suitable reply ? once he accepted the ride then why he has not reported and why cancelled ?",102,5.0,1,0,0,1,2
app take long time to download.,6,1.0,1,0,1,0,2
it does not provide help on any issues faced by the user. just lack of empathy for its users.,19,1.0,1,0,0,5,2
the drivers are unprofessional. they keep calling and only after knowing the drop they continue with the trip or they cancel. this is a frequent issue which i have addressed numerous times and uber has done nothing to solve this. one driver kept calling like a psycho.even though i kept telling that i am at the location. he kept calling to ask the drop location.i didn't disclose the drop. the provision to contact the customers should be taken off till they reach the location.,89,1.0,1,1,0,1,2
i change my handset i ph to android now am unable to use uber. he is showing some error acess denied. kindly do something,26,1.0,1,0,1,0,2
app is very easy to use,6,5.0,1,0,0,0,0
i've been using uber for a long time now and love the convenience and ui of the app. any issues that have cropped up have been swiftly dealt with the customer service to my satisfaction 99% of the time. i know people have complained that uber doesn't have voice support when it comes to issues but from personal experience i've been contacted by an actual person when a serious issue came up. other than that any issues that have come up have been appropriately dealt with without the need for me to interact with another person directly.,109,4.0,1,0,0,2,0
"pathetic experience as no redressal for issue despite raising where the gps showed a different location and driver refused to pick.company still expects me to pay.tried booking the cab again just to find the response to pay the money again.riding with ola now. pathetic experience continues,thanks for not solving the issues and hence promoting your competitors.used ola again.no solutions till date. pathetic response .just send mail despite launching complaint.using ola again",74,1.0,1,0,0,5,2
it is easy just swipe,5,4.0,1,0,0,2,0
ui and design needs to improve,6,4.0,1,0,0,0,2
"login and forget password is not user friendly. 7th june 2022 - tried uber after long break due to covid and it was not pleasant. not able to get any type of ride. even when uber confirms, cab drivers cancel the confirmed ride. some even asking what is the amount it shows and cancels the ride. uber is becoming less reliable now. i tried other service and i got the ride confirmed quickly",79,2.0,1,0,1,1,2
i am being charged for a ride that was asked to cancel by the driver and the second ride i booked was actually to cost 39rs but after reaching the destination it showed a toal of 77rs and know i am not able to use the app because of same problem.,54,5.0,1,0,0,4,2
"it would be useful if you could name credit cards. e.g. corporate and personal. otherwise, good app.",18,4.0,1,1,0,0,0
i dono if it's the problem with my app or general issue the payment option doesn't show in cash even though i always pay in cash it never gets updated and shows pending payment. and the support or help desk is pathetic,44,1.0,1,0,1,3,2
this app tends to be stuck on the map and i can't reserve a ride to get to work! it's really annoying! it is also saying that it isn't in my area when clearly it's in my area.,39,1.0,1,0,1,0,2
cannot download all application thro play store. what happen?,9,1.0,1,0,1,0,2
"overall service was excellent from uber , but now a days experience is getting very poor. drivers are querying a lot , like about passenger's destination, payment details & other details .sometimes , they cancel the trip. uber should look into this matter.very disgraceful service.",46,2.0,1,0,0,1,2
i changed my phone and downloaded uber to re register (already have ab account ). but there is no option to login as a registered user. only option is to register as new user! i never aced this issue before when i changed my phone last year. i had managed to login with my current logins. i'm guessing this is a bug that just popped up. please fix this. i depend on uber !,79,3.0,1,0,1,0,2
not at all very happy with this app. i first installed it recently then used uber jump a few times. last night when i needed uber jump rather urgently it wouldn't load & had a message saying that the app was out of order & couldn't load. i tried again this morning & again it wouldn't load. i just uninstalled it & reinstalled it. if it doesn't work this time i'll get rid of it for good. also what is the red area on the map ? it's within the correct council zone so can't be out of bounds.,105,2.0,1,0,1,0,2
"i used to use uber regularly as its prices were generally lower than other cabs. however recently i faced the situation where the cab driver started the trip from some random location. when i realized the trip was ongoing i cancelled it straight away. however when contacted the support, they acknowledged the fault but refused to provide the refund without any explanation. pathetic customer support.",62,3.0,1,0,0,1,2
unable to use service on my phone it dosent work even after several time registration.please fix it for better rating,21,1.0,1,0,1,0,2
please its my request to the higher authority stop the option of driver cancellation of the ride. the drivers are taking advantage of it. and the passenger are getting harassed due to this. drivers are constantly calling are asking the drop location if they wish to go then they arrive otherwise they cancel the ride. people are paying not to get harassed.,66,1.0,1,1,0,1,2
shared trips cannot be viewed by the selected contact. the app on the contacts phone does not display the icon to view progress.,24,4.0,1,0,1,0,2
amazing app and always on time love this app🤩🤩,9,5.0,1,0,0,2,0
"you need to not hire drivers that accept my ride and take nearly 15 minutes to pick me up. this woman just caused me to miss my train, even though i set myself to arrive at the station 10 minutes early. she turned a 17 minute drive into a 30 minute ordeal. and now i'm writing this on low battery at the train station. thanks a lot. this app is trash.",81,1.0,1,0,0,1,2
"it's a good app but it would be great if it gave you an option of why your cancelling. i've just had a driver that had parked up, wouldn't answer or reply to messages to had to cancel. unfortunately i couldn't give him feedback due to there being no option. apart from that it's a really good app, its easy to use, reliable. it's so much easier then hoping someone will answer the phone etc. i love not having to deal with cash as well!",96,4.0,1,1,0,1,0
"won't allow you to use google pay to schedule rides. a ride right now will cost me $18. schedule it for 15minutes later: $43. seems legit. app will randomly throw error messages in the middle of booking, which will cause you to restart. funny enough, each time the price goes up. error messages also never explain what happened or why.",64,1.0,1,0,1,3,2
i accidentally double order a meal within the uber app because the app was frozen in a way that it didn't look like it went through. when i realize my error i was unable to cancel within the uber app but i did call the restaurant sweet 27 immediately and cancelled manually. i figured out that i had to open the ubereats app in order to cancel despite the fact i can make the orders on the uber app. the staff recognized me immediately being a regular customer and that my orders were identical. they didn't make the second order at all. i was still charged for the food even though the staff said they wouldn't. i've corresponded with your help staff. they ignore the fact the food wasn't not made and still charge me the full price of them meal in the middle of a pandemic. i'm waiting for the owner of the restaurant (sweet 27) to be in the building this week.,185,,1,0,1,5,2
extremely bad behaviour of drivers when i book ride they frst asked where u want to go if they dnt want to go there they even didnt move . very very n extremely bad app,38,1.0,1,0,0,1,2
app is not working properly. drivers cancel the trips after confirmation and autos are not booked these days confirmation takes long tine to accept,25,3.0,1,0,1,0,2
worst customer service ever! i had lodged a complaint against a driver. the reaponse time was bad and moreover uber takes fraudulent driver cases very easily. no wonder there are many issues reported in media wrt uber. i am thinking to lodge a complaint on the same.,48,1.0,1,0,0,5,2
app is great. uber here should exert more effort in checking the cars being registered to them. a lot of the cars are below minimum standards in terms of cleanliness and comfort.,32,5.0,1,0,0,1,2
most useless app it takes forever to download,8,1.0,1,0,1,0,2
very good. please don't deactivate my account. there has been a mistake.,12,4.0,1,0,0,2,0
why the driver asks our destination before he picks us ? .this should be stopped . driver hrass .by nt cmng or stopping their vehicle in between .or ask to cancel if destination is nt of their choice . driver should nt have this facility fr confrmig riders destination .,54,5.0,1,1,0,1,2
used to be the best app. but now am always having problem with my current location. it takes about 5 to 10 mins to show my current location. or atleast to select my home address.otherwise its helpful and lifesaver. i think im having trouble after the latest update. i hope u people will see to it and do something .,62,3.0,1,0,1,0,2
"please remove sms service from this app. when we book ride your drivers started chating. hi ! call me , where you wanted to go? even i we add dropoff location they always asked. and they will not reach to destination untill or unless we will not call them back 😡",53,3.0,1,1,0,1,2
there's always an issue loading the app. the only reason i even tried to use this app is because it's cold.,22,1.0,1,0,1,0,2
auto drivers sometimes cancels trip and i am fined and i have lost atleast rs 300/- in total in two years,19,3.0,1,0,0,1,2
pros: 1. quick booking 2. wallet option cons: 1. slow update on driver's location 2. inaccurate map 3. pricey compared to other available taxi apps,31,2.0,1,0,1,2,0
you are having problems add money on the app. fix the problem or i'm going to used lyft. or that new company,22,1.0,1,0,1,3,2
dhhw vc wnwv i hate it,6,1.0,1,0,0,2,2
would work fine if your employees didn't just ignore there phones better off with taxis at least they can get a driver,21,3.0,1,0,0,1,2
this is my experience over 15 days with auto and cab in bengaluru. 1. request for an auto within 5 kms: waited for half an hour eachtime for trip acceptance and got confirmed twice out of 10 attempts. one time accepted ride got cancelled. 2. request for uber go within 5 kms: waited for 15 mins average eachtime for trip acceptance and got confirmed twice out of 10 attempts. one time accepted ride got cancelled. lesson: uber is not reliable for touring inside bengaluru city except airport ride,116,1.0,1,0,0,5,2
"hard to mess a ride,but people have issues. mine have always been pleasant.! zoink",14,5.0,1,0,0,2,0
"every driver i've had so far has been very kind of a nice chatty conversation. they're always on time, sometimes a little bit early but can't complain about that right?",32,5.0,1,0,0,1,0
"the new update sucks, it was working perfect before but now it doesn't even open please fix this.",19,3.0,1,0,1,0,2
sometimes i get same price for 1km and for 5km so it stops me to use this app. and i also don't want to book ride for the same.,31,3.0,1,0,0,4,2
"not well-mannered drivers. also, they won't pickup their passenger even after accepting the cab request",16,1.0,1,0,0,1,2
"hello team, i want to know why it is so difficult to get in tough with someone to help me with a problem asap. i left my phone in the cab and all i want is contact the cabdriver to get my phone back. instead i need to put up with with you stupendous website which is of no help. why is there no one i can speak to. absolutely outrageous system you have put up with 0 consideration for customer issues.",95,1.0,1,1,0,5,2
have lots of drivers that have no idea where they are going. my pick up sometimes go from under 5 minutes to under more. i see them just making al the wrong turns. one guy almost went on one way twice. need better drivers.,44,2.0,1,0,0,1,2
just bought a uber card from my job it did not work at all keeps telling me my payment method is unavailable now i'm down $40 to be quite honest if it did let me post it without doing the review on the stars i would give this zero,52,1.0,1,0,1,3,2
not good. every 2nd ride i had to pay extra. they adjusted. but next time same issue. disgusting,18,2.0,1,0,0,4,2
such a big company and has no option to add a upi except paytm,16,2.0,1,1,1,3,2
after 4.5 years the app is now telling me that my phone number is not supported. uber support has not been useful.,22,1.0,1,0,1,0,2
worst ever experiance . driver came at pickup point & asked 100 extra . he cancelled my ride after refusing to pay extra amount.,24,1.0,1,0,0,1,2
nowadays no auto or cabs are easily available,8,3.0,1,0,0,5,2
extra charges without any one reason. last ride vala extra 16 rupes due ka issue .,16,1.0,1,0,0,4,2
"shut up and stop asking me to review. seriously, guys. you're not an indie startup anymore. stop farming reviews. it's just sad.",24,5.0,1,0,0,5,2
i want to complain for uber location issue but i didn't find any option when i can register my complaint. uber assumed that customer have only that problem which all uber feel like. first time i found uber doesn't care for its client,45,1.0,1,1,1,0,2
please bring back the ability to see route!,8,3.0,1,1,0,0,2
"before even using the app for a ride it started having technical problems on a brand new pixel 7 pro. unresponsive menus, settings not updating, etc. would recommend using something else.",33,3.0,1,0,1,0,2
"sometimes it happened that we r waiting for d uber and d driver cnt reach that location, whatever the reason was, it's a waste of time and money, i want to say why we paid the bill which ur drivers fault",44,1.0,1,0,0,1,2
recently i m facing so much problem with this app,11,4.0,1,0,1,0,2
driver arun my last ride 22.9.22 was rude misbehave list w. pl. ho reported rs 112 failed payment.pl take strict action against him and inform me about action or i am going to report to concerned authorities. waiting for ur reply.,44,2.0,1,0,0,1,2
it is really affordable we all should use this app and their service and forget about driving and have fun,21,5.0,1,0,0,4,0
i was forced to pay $5 for cancelling a ride because the uber driver drove past me and didn't even stop and wait. i was outside and the driver drove right down the street while i tried to go after him and communicate via the app then he turned the corner. terrible service and i demand a refund there is no reason i should be charged for a driver that doesn't know how to pick up the client before they drive off.,82,5.0,1,0,0,1,2
there is a bug when i enter my name and tap the next icon it goes back to the phone number page,22,3.0,1,0,1,0,2
unable to schedule a ride in the updated app. do not get the car icon to schedule. would request you to look into,24,4.0,1,0,1,0,2
"what is going on the app is giving one price then saying oops this price has expired and giving 3 times the amount, ate you price gouging ? ! this is insane ! fix or i delete this app all together and i am a very loyal customer. fix it!",50,1.0,1,0,0,4,2
exelente viaje me fue con miguel 100% recomendable :):):),10,5.0,1,0,0,1,0
needs some accuracy in showing the location of the uber driver and the tat which is shown.rest is good !,19,3.0,1,0,1,0,2
unable to add destination due to glitch - do not use,11,1.0,1,0,1,0,2
all the drivers want to go to rashtrapati bhavan because they are so good looking and treat themselves like a king. no one wants to go to east delhi because they have to swim to cross the yamuna.,40,1.0,1,0,0,1,2
driver cancel trips arrange fine for cancellation of trip,9,4.0,1,1,0,1,2
it's ridiculous i have paid the amount to the driver and in the app it's showing unpaid. i'm unable to reach the uber with the issue. uber need to reach me or else i am not going to use it again,41,1.0,1,0,0,3,2
overall its very user friendly but its map specifically for lahore should be improved,16,4.0,1,0,1,0,0
neighbor needs a ride wanted to use this app to help him and the app won't verify my phone for his pickup thanks for nothing uber even after restarting and texting the number they wanted and all the stuff they wanted thank you for the poor service,47,1.0,1,0,1,0,2
hi i'm driver of uber,6,5.0,1,0,0,2,0
canceled trip without reason. i shouldn't be charged if a driver cancels on me without giving a reason.,19,1.0,1,0,0,1,2
"why is the 'change payment mode' option enabled even after the ride starts, when all it would eventually show is ""payment mode cannot be changed after the ride has started"".?",32,4.0,1,1,1,0,2
driver was very polite and professional. enjoyed the trip,9,5.0,1,0,0,1,0
fixed the issues .too many glitches while booking,8,1.0,1,0,1,0,0
"i least expected such a treatment. i made a request for 7.30 pick up, he came before 7.15 and i explained to him and promised getting down before 7.30. however he left before the time and now i'm being charged 6.00 pounds.",48,3.0,1,0,0,1,2
"this app just gets worse and worse. rides take forever to confirm, they let drivers take your ride even when they're just starting another ride. that's 30+ mins of wait sometimes. the app has been failing non stop, closes on its own, or freezes. and they have the nerve to increase prices. so more money for an even worse service.",63,2.0,1,0,1,0,2
nice app for travelling but one bad thing is that if you say your driver where you have to go(the destination) and that was long route than they cancel the booked cab. that one bad thing i facing everytime. please fix this problem that i was facing.,48,4.0,1,0,0,1,2
worst services as i booked a cab driver dint pickup and i got a message that trip has been ended.,20,1.0,1,0,0,1,2
nice app but if any can cancel booking after 1-2 mins than why he/she will pay 40 rs.this feature is very very disappointed to our.plz remove this time of nusence😞,32,5.0,1,0,0,3,2
worst experience. the driver reached my pickup point very late and didn't even took the call. if i was able to give a 0 rating i would have definitely done the same,32,1.0,1,0,0,1,2
"i have downloaded this service 4 times, and everytime i've deleted and removed it, no customer service to contact that's first, second i stay in nyc, temperatures in the city is crazy and their drivers are afraid of turning on the ac paying $40 for a 5 mile drive sitting in traffic sweating balls is not worth that price, getting a hold of someone to complain or receive reimbursement is impossible, their $5 credit is disrespectful, you're better off taking and using lyft, i know i will, pathetic",104,1.0,1,0,0,1,2
mostly good. app needs work.,6,4.0,1,0,1,0,2
its good butt sometimes it may bee goes wronggg thier servixe was very good but the driver didnt rep on tymm,21,4.0,1,0,0,1,2
i guess if i were to use the app more often it would become second nature. but just using it occasionally it's a pain remembering and figuring out how it works if you're in a hurry,38,5.0,1,0,1,0,2
"times and location are off, very unfriendly and complicated ui. learn from lyft!",13,2.0,1,0,1,0,2
doesnt work on android 9 pie. not working at all.,11,1.0,1,0,1,0,2
it's nice trip and safety,5,4.0,1,0,0,2,0
their driver took my money and did not credit the change as he said he would!,18,1.0,1,0,0,1,2
won't allow you to edit tip amounts after a trip. keeps saying there was an error! my driver deserves a tip. horrible!,21,1.0,1,0,1,0,2
"great app, the only thing that needs to be dealt with is that cancellation fee!, that's ridiculous",18,4.0,1,0,0,5,0
"used to love uber about a month or so someone got access to my account anf got a ride, i was contacted and said the issue was fixed and got a clear head in the past 2 weeksbq it has happend again almost 40 in ttips cash wise so i msg and they say well unfortantly we can't do anything we will taks it into consideration im fuming customer service was horrible and was apparantlg told this was fixed some time ago and had gotten worse , if uber again taking 2 long trips and at my wits end no help",118,2.0,1,0,0,5,2
"your account is currently disabled, no help provided by uber to unblock my account :( .no customer care support, email links of support which are of no use to resolve issue. it's 2019 and still the issue exists , i can't login as my account is blocked and there is no way to unblock , no customer care number total waste",60,1.0,1,0,1,0,2
as failed to cantact the driver due to network problem. after l can't use the app as there's no option to adjust the outstanding amount on the next ride.bnow compelled to uninstall it. otherwise the service is ok and use to the middle class ppl.,47,3.0,1,0,1,3,2
wouldn't update expiration date on credit card. had to add new card. no way to delete old. threw at least 3 errors. and wanted to default to uber cash unless u turn it off in the setup. there are just so many things wrong w/ this.,48,2.0,1,0,1,3,2
"so. i actually ran out of gas because i wasn't paying attention on the freeway. i google the nearest gas station at 5 miles. what a rediculas way to spend 12 bucks, but so much better than walking 5 miles on the freeway when i needed to be somewhere. i downloaded the app and had someone pick me up in 5 minutes, take me to the gas station and back. love uber.",77,5.0,1,0,0,2,0
"too many drivers cancel after you've waited a long time for them to turn up. they don't get penalized for wasting our time. if we cancel though, we get charged for wasting the drivers time. here's a tip, get cash out of a cash machine and use your local company. at least if they don't turn up you can phone them up.",62,1.0,1,1,0,1,2
"iv bn trying to download this uber app for a week now,nd wen the download is almost done,it just cuts,is dis app fake or wat",27,1.0,1,0,1,0,2
uber used to be great until it started charging the same as taxis and intentionally putting extra routes that are pointless and sometimes completely out of the way for both parties and drive up prices. o wait,39,1.0,1,0,0,4,2
with the new update it doesn't allow you to make more than one stop at a time very inconvenient,19,2.0,1,0,1,0,2
the chat helped with payment issues. thank you.,8,5.0,1,0,0,5,0
sir i need a urgent ride in uber please send the car,13,5.0,1,0,0,2,1
worst service. they blocked me. and i was unable to start the app. didn't got any service from it. but don't open it as they can block even a new no. as it happened with me.,40,1.0,1,0,1,0,2
when your driver accpets and cancels trip then you do not reward customer or penalise driver. it happened to me today. also app has no option to report such issues.,32,3.0,1,1,0,5,2
"i dont know what intentions uber had when they launched their ""express pool"" options in hyderabad city. but it is really irritating and doesn't fulfill the basic purpose. it doesn't anymore gives us the option of booking ubergo cabs",38,3.0,1,1,0,5,2
receipt pdf just will not print. please fix this. each time i try it prints a blank page.,18,1.0,1,0,1,0,2
"your website to recover the password is useless, doesn't work and can't get on my account anymore. terrible customer service",20,1.0,1,0,1,0,2
doesn't work as well asprior version. how can i go back?l ongoing problem with payment method that uber doesn't care to fix. switching to bolt,25,3.0,1,0,1,3,2
"hey! just want to say that the app is awesome but the only thing i usually face issue is while contacting uber driver why don't you guys provide the direct contact number of the driver if somehow my relatives have to call for a cab they just have to enter the registered mobile number and then hashtag ,this thing sometimes doesn't work hope you will fix this issue thanks",72,5.0,1,0,1,5,0
i am adding my number then i put otp the my name then it come back to number then same option again and again 🖓🖓🖓🖓,27,1.0,1,0,1,0,2
sometimes its nice but it do not have any customer care support. what if there is an emergency? what if there are some questions? i am not able to add any other payment method except cash and my query has not been resolved yet because their chat system is pathetic.,52,2.0,1,0,0,5,2
"horrível para recuperar algo perdido, não fornece chat privado com motorista",11,2.0,1,1,0,5,2
"i am a regular user of uber specially in the morning to drop my child to the school, but unfortunately the first cab is always rescheduled, not because of jam or any similar issue,but because they don't want to go. i always give a call after booking and after knowing the location the cab gets reschedule d. today i had to cancel the first booking as the vehicle was moving in the same location to and fro for around 10 mins. then i again booked the cab which was rescheduled 3-4 times- late 4 school",111,3.0,1,0,0,1,2
i forget may password howshould i book uber,9,5.0,1,0,1,0,1
"this is a very good app with a very good fares. however sometimes you can't see in real time when the driver arrives and it even has problems with the internet connection via mobile data. when i swith to a wi fi, it works perfectly fine but i don't always have the means to do it. please look into it.",65,4.0,1,0,1,0,2
this uber app is very useful.for me no complaint for availability of cabs or service,15,4.0,1,0,0,2,0
"worst service. i can't sign in back to my old account to download the payment receipts. when i tried to sign in, after adding the otp for more than 10 times it will keep showing the option to reset my account, in which case my previous history will be deleted. and i will not be able to download my payment receipts. i even tried their help support instructions, but result was the same. how worse can it get?",83,1.0,1,0,1,0,2
after taking ride you don't charge from card. and later on there is no options to pay. and lastly you don't allow to book a cab. that's awsome,30,1.0,1,0,1,3,2
i wish this app can show in advance if a driver is a smoker. smell of cigarettes is hard to mask in the car. that smell makes me sick/nauseous. uber for non smokers.,35,4.0,1,1,0,1,2
"no customer support, driver has cancelled and refused my trip and i am paying cancellation charge. disgusting.",17,1.0,1,0,0,1,2
"horrific customer service after they blocked my card. told me that they will not help. literally don't want my money in these troubled times. avoid. edit - sent details to uber. still no response or help. useless company. to your recent response. i have contacted your team on four separate occasions, each time they do not resolve the issue. i just wanted to pay using my uae card but the team keep on responding with riddles and generic emails pointing me to t&cs. soo strange!",94,1.0,1,0,0,5,2
"got a driver drop me off 2km away from my destination with some lame excuse and payed full price, currently can't use the app because i need to pay 16€, on another trip a driver didn't pick me in my location, canceled and i was charged for it, better use bolt",54,,1,0,0,1,2
it was pretty good but it wasn't clear on how i would pay for the ride. i did not know that the payment would go through when the driver ended the ride. this is my first uber ride. in the states i always used lyft. i think their system may be a bit easier to figure out. maurizio was an excellent driver and i enjoyed speaking with him. he was very forgiving about my very poor spanish. 😆,92,4.0,1,0,1,1,0
"such a thief. i added few cards for my convenient, uber charged me stating card verification process and with commitment of refund but didn't got yet for my any card. i approach to uber help/support & they denied to help stating connect with my individual banks which is absurd. how on earth bank can help if it's not being refunded by these thieves.?",68,1.0,1,0,0,3,2
i had a ride canceled 5 minutes away. plan very much in advance if you want to be on time,17,2.0,1,0,0,1,2
wish you could use cash,5,1.0,1,1,1,3,2
worst service as i have paid the amount in cash to the driver but in app it is showing outstanding amount. while accelerated the issue they told me to pay again. so why i will pay double (2times) for a single ride.,45,1.0,1,0,0,3,2
your driver pic the booking and then cancel after too many time. they don't care about customer's time. sometimes they call and ask about destination so why not giving information on the rider about destination as he have to call customer for the information. please edit your app's interface.,52,1.0,1,1,0,1,2
"4 service 2 app reviewing because it was the only way i can voice a problem i have with the app. after my ride to the airport, i accidentally pressed ($1) while tipping, lower than intended. you can ad to your tip while reviewing. i tried to add to the tip as airports are a hastle. problem: no way to leave 4 stars without citing an issue and i was unable to tip without rating so chose 5star. 4 means no issuse just not incredible. please add (no issue) option or allow some bypass to tip adjust",110,3.0,1,1,1,0,2
this is probably the worst app i have ever had. i had to download it when i got a new phone. it keeps trying to say my phone number is linked to an old obsolete gmail. i deleted the app and started over but i am getting the same message. it's been a nightmare and there's never anyone to call. i guess i'll just use lyft. oh and when i put in the codes sent to me it goes back again to my old email which i don't have. i've tried everything,99,1.0,1,0,1,0,2
"need help! like really irritated right now. everytime i open my uber app why does it have to download a file named ""downloadfile.bin"" like everytime it's size is 5 mb i get it my phone has lot of storage but not for this. i hope you fix it soon or tell me what the fix is so that i can prevent it from downloading again.",68,2.0,1,0,1,0,2
"uber used to be good. now it's become custom that when i pay my trips with credit card, they'll charge me double than the fare showed when i first requested it. pity.",37,1.0,1,0,0,3,2
"absolutely unresponsive. 1. had to update payment method. 2. still would not do a family member uber pickup. 3. says there is an unpaid balance, doesn't show which trip is unpaid. click ""pay balance"" does nothing. 4. nothing works, everything is rejected. 5. can't delete account and start over because of ""unpaid balance"". 6. help articles are absolutely useless. this unpaid balance problem needs human intervention which appears to be non existent. 7. my opinion: uber app sucks!",90,1.0,1,0,1,3,2
"without uber i wouldn't be able to get to my important appointments. i am disabled and live in a shelter, trying to dig myself out of after i lost everything after the sudden death of my parents. god bless to everyone this holiday season.",47,5.0,1,0,0,2,0
"when passengers cancel the ride, you charge them, but when drivers cancel then you should do the same",17,1.0,1,1,0,5,2
"apo won't download even after removing messenger lite, pictures and cleaning cache on multiple apps.",16,1.0,1,0,1,0,2
good in time of need,5,4.0,1,0,0,2,0
"uber would not pick up a 17yr old and 2 18yr old. when a parent is disabled and in the hospital no child should be denied a ride to school. the terms state there can be a 18yr old accompanying an underage person. if this is the rules, why deny service? uber driver didn't even show up to the location to even know what was happening. just sad! dont use!",76,1.0,1,0,0,5,2
i ordered a pick up and the driver would not turn the a/c up and being in the back you don't feel the air. i was suffocating. another driver was great asked me if the air was good.,40,3.0,1,0,0,1,2
"once the driver intentionally delayed arrival because he wasn't interested in my destination, after 30 minutes i had to cancel the trip and paid charges, weird",27,5.0,1,0,0,1,2
fine ecosystem . fast and easy-to-use.,7,5.0,1,0,0,2,0
uber is a no 1 app,5,2.0,1,0,0,2,0
a problem with the app the app is now stuck and i can't choose either my pickup or drop off point or even both and if i succeed to do both the navigation for the captain to my side is stuck on his point when accepted the request,52,2.0,1,0,1,0,2
very quick response and we reached destination in time. payment options also customised. our driver was very nice person ☺️,22,5.0,1,0,0,1,0
"have a question. i have a phone that has less than 1gb ram. now with the updated uber app which is very heavy to load, iam totally unable to use it. is there a lite version of the app? or can i get back the old version of the app which was working on my phone? pls reply",60,4.0,1,1,1,0,2
rates change after booking rides. lots of issues with payment amount matching quoted fares.,15,1.0,1,0,0,4,2
the app is good but the delivery time is too much to bear with and also they should accept money from other wallet apps as well instead of just from paytm. they have the add debit/credit card option which is useless because they won't even debit the order money from it. you guys should also accept money from other wallet apps as well as it will be more helpful for people who order regularly.,81,1.0,1,1,1,3,0
"got stung over $100 for a multi stop trip, and my google maps time line backs me up that it wasn't! extremely upset!",25,1.0,1,0,0,4,2
"i ordered a ride. the driver was 5 minutes away. after 20 minutes waiting in a cold weather for the driver, i was watching the driver picking up and dropping off other passengers all the time and still away from my location. cancelling the ride charges me. if i downvote the driver, the application intentionally says there is an error and we can not store your rate. the bottom line is, the drivers matter to the application much more than the users. and, the driver's rates are not real.",95,1.0,1,0,1,1,2
the first part of the motto of uber is a stress-free ride i would like to know why the entire confection is nothing but stress for the driver and the riders ever since all the updates have been making it more worse than it was i would like to go back to the original version without the bugs but a new gps needs to be an order it does not give shortcut it does not give proper routing and it always take the long routes refunds never come through looking for a new service soon or a vehicle,101,1.0,1,0,1,0,2
cab drivers ask continuously cancel the trip and i hv to pay the charge,14,1.0,1,0,0,1,2
"so terrible! i had paid cash to the driver but he didn't confirmed my payment after i left the car, now the app system forced me to pay again! contacted the customer service but no responsed! pls improve to protect the consumer from scam!",47,1.0,1,0,0,3,2
"i used to use lyft as a rule of thumb, especially with all the controversy around #uber in the media. now, i know lyft is another option, but between the accuracy and efficiency of #ubereats and great deals like the #ridepass in #chicago, i'm sold on uber. i'm sure in the few months i've used uber in chicago, i've dropped way more coin then on lyft in #losangeles and chicago combined. happily!",93,5.0,1,0,0,2,0
uber used to be my favorite still summer arrived and most cars do not have ac. major issue for me.,19,3.0,1,0,0,1,2
"uber is getting worst day by day. uber always says that the prices are high, c'mon dude .how could be you such a stupid. the no. of cabs in both the conditions are same. then why price are high, are you getting a personal cab for or you just manufactured a new one for me. grow up you uber. stop acting like fools.",67,1.0,1,0,0,4,2
"where i cancel my ride,i paid outstanding next ride which i never used.uber sucks.fraud",13,1.0,1,0,0,3,2
for me sometimes it's very good,6,3.0,1,0,0,2,0
tipping system still broken after all these years now. seriously how is this not fixed yet.,16,2.0,1,0,1,0,2
worst uber experience ever in san francisco. we called 4 different ubers at different times and none of them arrived on time.,22,1.0,1,0,0,1,2
apps sometimes doesn't work properly.,5,4.0,1,0,1,0,2
four year customer and new update has been giving me issues nonstop. i've been a loyal customer. please fix your app.,21,1.0,1,0,1,0,2
"they said i wasn't wearing a mask. whoever shared that feedback is an absolute liar, i was definitely wearing a face mask, i wore it even before the ride starred and through out the whole ride. this is infuriating. please ask the driver for any evidence that i wasn't wearing the mask. how could you take action on a customer without any evidence. unbelievable. i request whoever reads this review, please investigate this issue. if you have any evidence, please send it to me. thanks and regards",86,1.0,1,0,0,1,2
bzc my payment issue not clear,6,1.0,1,0,1,3,2
servise is good but .one of uber account charged 99 ₹ even i paid to every raid .if. i wont paid how the driver will leave me with out collecting money uber need clear this,36,5.0,1,0,0,3,2
uber jaipur in play store should be renamed as eon jaipur. every cab you book is an eon which is also not good in condition and so compact that 4 people can barely adjust. need to reduce the number or atleast introduce a new caregory of compact cars.,52,1.0,1,1,0,5,2
it takes a lot of time to get the ride at 8-8:30 am and 6-7 pm. it is ridiculous. and driver of uber also cancel the ride after hearing the destination.,32,2.0,1,0,0,1,2
i get charged one price and only later to pay twice the amount and sometimes your driver are plain rude,19,4.0,1,0,0,4,2
sometimes connectivity is an issue,5,3.0,1,0,1,0,2
i didn't get any option to use upi payment options.,10,2.0,1,1,0,3,2
horrible service. very rude and unprofessional drivers. no contact no provided to complain in case of any issue,18,1.0,1,0,0,1,2
i like it but when i used it on a friend's phone the price we saw by the time we alighted was higher than what we saw before we board on. times 2,34,3.0,1,0,0,4,2
"it was good , thanks !",5,3.0,1,0,0,2,0
you driver took us wrong direction and we paid double the amount did navi mumbai dharshan for your fault with my money. no refund no option to complaint no hope of any service my money gone refund excess charged to my account.,45,5.0,1,0,0,1,2
app has never failed me. keep up the consistency,9,5.0,1,0,0,2,0
"new uber updates are trash. first off, haven't had uber for a little over a year and now as i'm tryna sign in, it's only allowing me to use a card that i no longer have so i don't know the cvc. because of this i can't move forward in signing i'm and it won't let me out in a new one. tried to get to the help center and what do you know, no help there either because instead of a help number i just get thrown around through question links. all of which have no details on how to fix my current issue",125,1.0,1,0,1,3,2
plasse bring options like ↓↑ location option because some time needed it change easily,14,3.0,1,1,0,0,2
upfront price lie. i wish in could post my screenshot. my upfront price was 9.03 and i was chargrd 21.07. the first time my upfront was 9.85 and charged 21.88. this is not fair im a single mother still working thru this world wide crisis. no i havent recieved none of my taxes or government hand out yet. so getting over on a essential workering already struggling is sad for a million dollar company. im really wondering if legal action can be taken cause this is being done on purpose. so sad!,128,1.0,1,0,0,4,2
request not accept aftar long time,6,5.0,1,0,0,1,2
"installed app, enter location address, see all uber cars on map are rainbows. deleted app. go woke, go broke.",18,1.0,1,0,0,2,2
the driver not turned out. he is not responded to telephone,10,1.0,1,0,0,1,2
i forgot my password and wanted to reset .i did so but i m always getting to see that enter your phone no and send the otp i also did that . please see to it i m having a great proem regarding this. thank you.,47,2.0,1,0,1,0,2
no longer requires confirmation of surge pricing before booking. heading to ola,13,1.0,1,1,1,4,2
all drivers canceled the trip at emergency situations,8,2.0,1,0,0,1,2
it's a pretty good application and i really love riding using this however there's some problem with this application regarding the cancellation fees! i'm really disappointed because i can't use this application to book a ride anymore because of the pending balance that's not my fault at all! the application lag and before i knew i was connected to a driver when the application lags my partner book another one on his phone and that's when the driver sent me a message that he's already in the meeting place without even notifying me on my phone! its really disappointing! please fix it for the passengers like me because it's not our fault! it is the application who lags and connected to a driver without any notice so we shouldn't be charged at all! 😡,159,3.0,1,0,1,0,2
i like uber. price is our affrodable price. i like it.,11,4.0,1,0,0,4,0
might want to reset the ride type to regular whenever the app is open. i think i went two weeks without knowing i was selected on uber black and i just thought there weren't any drivers the whole time.,42,3.0,1,1,1,0,2
excellente especially in a time of need,8,5.0,1,0,0,2,0
dnt even deserve a star. trying from many days to login but unable to do it. tried from many numbers too. at first i was not receiving otp and then now after few days receiving otp but unable to login. spoiled my whole mood,46,1.0,1,0,1,0,2
there needs to be an emergency button in the notification along with the share trip button. doesn't make any sense to not keep it in there.,27,3.0,1,1,0,5,2
drivers abuse application mechanics and abuse the system for their advantage and waste customer's time and causing them cancellation fees when they cancelled totally awful customer support.,28,1.0,1,0,0,1,2
"at hyderabad ramoji flim city, nobody takes ur call,uber driver becomes a private taxi driver and demonds double fair again inside city they comes as uber, this is ridiculous,please make a policy to stop harrasment of customer coming from across india and abroad.",40,1.0,1,0,0,1,2
"when the trip is cancelled by customer, then penalty is levied on the customer. on majority of the occasions, drivers cancel the trip. at that time, penalty must be reversed and credited to the customers as their waiting time increases once drivers cancel the trip.",45,2.0,1,1,0,1,2
"the uber app is ver very great, helpful and reliable but please, return the app here in the philippines. i really need it sometimes so badly",27,4.0,1,0,0,5,2
ek numbar ka app hai bahi,6,5.0,1,0,0,2,0
"car had a foul smell, windshield was cracked and suspension has terrible noise. uber should have better cars.",18,3.0,1,0,0,1,2
"why the driver of uber are so unprofessional.no response nothing, he is not responding to the calls neither he's canceling the trip.after making multiple calls to him he is messaging me ""kahan jana hai"" .really.? are u guys that busy u cant even take a call. nonsense, try to understand someone's urgency.you are not doing any favour, ur being paid for this, try to be professional.",71,1.0,1,0,0,1,2
good customer service but more expensive than lyft rides/ fares. but i love uber eats 💕,15,4.0,1,0,0,4,2
"pathetic services from uber devs, even if we have an available cab driver standing next to us it will book one from a distance of atleast 10 mins away. no customer service team to ask for assistance and in app support is dumb automated. just want to file a legal lawsuit against them for wasting my time.",57,,1,0,1,0,2
this app is wonderful i never ever seen app like this,11,5.0,1,0,0,2,0
most drivers are generally good. however not using at the moment due to covid 19. the three stars are for the every day annoying ads appearing in my emails,30,3.0,1,0,0,5,2
the taxi came to my residential home quickly. i appreciated. thank,11,5.0,1,0,0,5,0
"bad customers service.at some times when i ordered uber drivers who come don't know the way. on saturday, i ordered an uber, and the one i rode with was lost and he couldn't follow the gps. he dropped me off in the street and didn't drop me to the place i wanted, and i was late for the time, and above all, i had a fine that i had to pay when i ride with another one.",87,,1,0,0,1,2
i was a loyal customer with uber but its been month i am not able to book any cab disappointed fix the app,22,2.0,1,0,1,0,2
i live in a apartment the gps used my apartment complex address not mine there's is 29** mines 29** can't change it and keeps giving me an error so 👎 for me sorry suber,35,1.0,1,0,1,0,2
"it's can tell.'s your where's at what's place into city's of south austin texas because's of my'my real's relationship with real's sexy'ss girlfriend ell,❤",27,5.0,1,0,0,2,0
ive used this app for a good while without any issues and use to love it. now its giving me issues telling me suddenly that they want to verify its me using the app and that i need to add another card or add face book. i dont have face book and im using my cash app card that i get my pay check on and has never had any issues at all so why do i need to add any other form of id to my profile? this started friday night after i ubered to work and its now wed and they still have yet to figure it,114,1.0,1,0,1,0,2
excellent ride. driver was nice.,5,5.0,1,0,0,1,0
both the driver i had were friendly and efficient.,9,5.0,1,0,0,1,0
ride was good but ex car is not available anytime,10,3.0,1,0,0,5,2
the drivers didn't arrive to the location and send a sms that they arrive.and actually and as per gps they stay in a place near by the location not in same ( note that it is a correct location as when i order for another ride the driver come normally to same location).stay for minutes then cancel the request and i try to call them to know where there location.they didn't answer.i pay the cancellation fees . almost so many do that,96,3.0,1,0,0,1,2
"once you add gpay as payment mode they'll ask you to credit 1re. later even before you confirm the ride they expect you to complete the payment. and yeah, they won't return your 1re. so 50cr downloads and rs50 crore made out of nothing?! ask for a tip uber.",56,1.0,1,0,1,3,2
i use vivo v5. i'm not able to access uber app. please help me to access.,16,3.0,1,0,1,0,2
"kindly make the driver's number accessible in the app after the trip ends, just incase one needs to call the driver if an item is forgotten in the vehicle or one needs to pay later.",36,4.0,1,1,0,5,2
ever since our family relocated to desam area on nh 544 from mumbai we had been regular users and beneficiaries of uber services and with kochi metro in tandem we never felt the need to own a car in the bustling city of greater kochi. we are getting excellent service 24/7. very happy indeed.,59,5.0,1,0,0,2,0
had 20 dollar credit. showed up my pickup and where i was going. never would send a driver. asked one of the drivers that i saw in vegas and she couldn't get the app to work either.terrible experience! my wife downloaded lyft and piece of cake to use.,49,1.0,1,0,1,0,2
"very useful one,especially new immigrants.",5,4.0,1,0,0,2,0
app crashes. slow in searching nearby cabs. slow in searching exact location.,12,3.0,1,0,1,0,2
an option which gives pure service,6,5.0,1,0,0,2,0
"i got some cash missing from my uber wallet, when i asked for help and the good people from uber help told me that the money was applied to an uber eats order and refused to return my money back. they refused to answer to the fact that my bank has already sent me a text message informing me that i have fully paid for the uber eats order and told me that ""as we are unable to change this decision and we have advised of the outcome, it seems that further contact on the same point serves neither your interest or uber's. as such, we will be unable to respond to this contact going forward. we appreciate your understanding."" i didn't use uber since that message and i don't plan to do in the future.",154,1.0,1,0,0,5,2
i am using uber since it came to india. appreciate their services. but now days i am facing some difficulties like some times driver didn't moved towards me and after no proper response on phone he cancelled trip it takes 10 to 15 minutes waisted of mine moreover i will have to pay cancelation fee first before booking next ride it takes another 4-5 minutes. i mean this is really disappointing.why should i pay cancellation fee for drivers rudeness? secondary most of time driver s calles for the destination location before moving towards us this is unprofessional as per uber policy . so please share trip destination to the drivers so that they can pick trips of their choice. it will help rider to save his precious time.,166,3.0,1,1,0,1,0
the uber cash option is automatically set as the default payment method and every time i try and and change it to my card it takes at least 5 times before i can. please change this glitch/problem,37,4.0,1,0,1,3,2
"i always prefer uber against ola, uber is cheap and better. the only issue is customer care, we cannot call customer care.",24,5.0,1,0,0,5,0
google pay is not listing in the payment methods option,10,4.0,1,1,0,3,2
"no driver issue, it's just app fault and indian customer care service is worst a far even you search in a google all numbers are invalid, even these buggers are not call you back if raise a complaint related to payment and obtions related to complaint are less and you will not get the obtion you are facing with, now after these buggers will reply here on comment session just sorry for inconvenience and say please right down to our customer support group section and go away.",99,1.0,1,0,0,5,2
better than ola but both are worst. ola had rudest drivers in bangalore but has atleast customer care which we call directly. this auto/taxi sharing service is pathetic in the sense as you can't get a ride even if there are 100s of autos around at the time of booking. whats the use of the app if there is no ease. only 10% of time u get your ride. who said cabs and auto hailing cabs made it easy to travel around?,90,2.0,1,0,0,5,2
"poor management ☹️ , no action on query on social media , no action on driver behaviour , no human safety drivers always call to kn drop location and cancel the trip if you are male or female doesn't matter if u stuck somewhere in mid night they always ask drop location , when u raise complaint or post concern on twitter facebook no action taken by the company.",72,1.0,1,0,0,5,2
the rates r high nowadays,4,2.0,1,0,0,4,2
cant use the app because when i try to input my new payment information the 'next' button won't highlight so i can press it,26,1.0,1,0,1,3,2
there was no trip .hanumant driver had cancelled it.its entirely list of my time and felt bad.,17,1.0,1,0,0,1,2
"yet another problem. my card was charged twice. yesterday when the trip ended and today at 0556 hours. give me my money back or i will procede through legal means, tired of this issues with this platform",38,1.0,1,0,0,3,2
"still better, i have no issue.",6,4.0,1,0,0,2,0
uber ride is one of the beautiful ride i was ever seen.hope it run long lasting & getting better service providing all over the world.,27,5.0,1,0,0,2,0
"i am from india, and i couldn't add any credit card to this application whilst i was overseas. what's the point of this application if you cannot add a payment method using your international credit card? i used bolt app instead, while i visited the uk, and it accepted the same cards that were rejected by uber. bolt was great. it wasn't just me. my collogue too couldn't add his cards. app throws the error ""something went wrong"".",97,2.0,1,0,1,3,2
i want to give this app 0 stars. it's just useless,12,1.0,1,0,0,2,2
the reason why i have uninstalled uber is firstly the fare what they show and when it's time to pay they both are different. it automatically increase i thought this might be some glitch but it has happen to me many twice and secondly if the driver cancels the cab we would we have to pay from our pockets. this is not done ola is far better than this. if you think they charge you the fair lesseer than that then you are in wrong sceen. the fair increase automatically,100,1.0,1,0,0,4,2
"well,my co-worker left his phone at home and asked me if he could use mine,of course i told him that he will have to download the app and so he did then he started to order the ride his ride home and it told him that she would be there in 25min, well, she got with in a block and canceled on us.",63,2.0,1,0,0,1,2
although there is no such problem regarding the rides but there is a big issue. i have somehow lost my password and the email id associated with my phone no and thus i have been trying from past 1 month but i am not being able to access the account. pls do something for this neither there is any customer care no we can contact which is very very careless.,73,2.0,1,0,1,0,2
your app has issues with singapore phones while we are overseas in country such as the states? i can't get it pass verifying phone contacts. its infuriating.,29,1.0,1,0,1,0,2
this app is great. no cash needed. i use it all the time. cheaper car service. the only thing i don't like the app doesn't tell me the colour of the car that's picking me up.,37,5.0,1,1,0,0,0
unable to open my previous account,6,3.0,1,0,1,0,2
"this is the most worst app i have ever found because there are many issues in this app when it is used for urgent times. the app is showing to update while opening the app, but the app is already updated in my phone. so uninstalled and then installed. and now it is showing that to check the phone connection to complete the procedure, but am using my phone data and it's having high network. just fed up with this app. never had this much of bad experience with any other apps",104,1.0,1,0,1,0,2
"the service from the end of uber is highly commendable. however, lately it's observed that it's drivers are prone to denying the rides and misbehavior. still, i would say that overall it's quite better, in regard it's competitors. but there is good room for improvement.",44,4.0,1,0,0,1,2
a price of 315 was deducted from my paytm wallet without any notification or any reason. i need an explanation,21,2.0,1,0,0,3,2
"friendly driver, very clean car.",5,5.0,1,0,0,1,0
did not like trip canceled.,5,3.0,1,0,0,1,2
day by day you guyz doing up the level of rate charges. don't forget that zust go is coming soon,19,3.0,1,0,0,4,2
"i had a bad experience with few of the drivers. they would first accept to come then, they actually wouldn't come making me wait for long and when i called to ask them about their whereabouts they said, they can't come. i asked them to cancel the ride so i could book for another cab (as cancelling from my side would cost me and its not even my wish to cancel) then he didn't even cancel it and i had pay extra charge for my next ride.it happened twice. please note this and act appropriately on such acts.",101,2.0,1,0,0,1,2
worst driver.forgot his name and plate number.but atleast please choose some one who is responsible.he had me waiting for 20 min.and still didn't come. didn't pick up calls too.i lost ₹ 40 for his irresponsibility.very terrible experience. i want my 40rs back,46,1.0,1,0,0,1,2
"i've been using uber from the beginning but from the past couple of months i noticed it is over charging the customer. atleast, earlier it'll show the fare would be 1.5x or 2.0x etc but nowadays they charge a hefty amount and the worst part is customer wouldn't even know whether it is a normal charge or the surge one. apart from this customer care gives the dumbest service they always provide the generic response and couldn't even understand the actual concern. i'll only upgrade the stars when i feel these are fixed.",102,3.0,1,0,0,4,2
"app not working, asking password even after resetting the new password , showing wrong password",16,5.0,1,0,1,0,2
could not find place in the app to say this. you must add an option for riders to preferred area of destination. i had 7 rides cancelled during a moment i was rushing my time. all of them called abd refused destination. this is a serious issue,47,3.0,1,1,0,1,2
always great service wish i had more discounts though because i use it so much,15,5.0,1,0,0,2,0
hectic feedback.when i try to book ride they want me to add amount on wallet and i'm not able to adding a fund on because of laggines of application. i try more than 5 time but it was same.,38,1.0,1,0,1,3,2
poor support from help team on issues. no tele support in india as informed in the reply. i lost 800 rs due to wallet synchronization issues. without understanding issue irrelevant replies sent numerous times.,36,1.0,1,0,0,5,2
waste app they wont slove the issue fastly even i cleared the pending charges again its showing i paid the bill 3 times still its showimg worst app i have ever used waste customer support,35,1.0,1,0,0,3,2
app does not give accurate destination times. also express makes people wait 4 mins before even booking.,17,2.0,1,0,1,0,2
paytm balance is not reflecting in the application. please fix this and i will give 5 stars.,17,1.0,1,0,1,3,2
almost got a ticket for not knowing where to stop on yonge st. rolled through stop signs. crossed over lanes. etc.,22,1.0,1,0,0,1,2
it's having alot of weird issues with gps and drivers randomly dropping.,13,3.0,1,0,1,0,2
i love uber. i can't stand how i always have issue 😭 with the making payments option. i never know when the app is going to act up. yes i have money in my account.,38,5.0,1,0,1,3,0
got us to the hotel quickly.,6,5.0,1,0,0,2,0
your uber app is not letting me pick a ride. it still keeps loading and saying rides near you. i beg you to fix this.,26,1.0,1,0,1,0,2
-5 star because the driver cancelled ride and u still want me to pay 82rs don't know why make your service good or i will report this to consumer court.,33,1.0,1,0,0,1,2
it's little bit angry but it's fine .but sometime fare are higher more higher so kindly request to uber to fix this problem soon,26,5.0,1,0,0,4,2
i love the uber service.had few issues in the past. just let them know and they'll resolve it i thank you for your service,25,5.0,1,0,0,2,0
while the app is good i think the otp system should be adopted on this app once a rider gets in to start. i have had horrible experience of drivers starting the trip without even picking me up many times and then i had to cancel and pay! getting the payment made without riding is a nightmare to get back.,66,3.0,1,1,0,1,0
please improve your service why the heck does it take 30 mins to contact servers and get a pickup and the guy finally cancels out the ride. in one whole month of having uber i have nly got one pickup i almost check uber auto everyday it takes an hour and finally i'll have to go by road like seriously if the autos are not ready to come anywhere please take that option out don't make us to wait and y does it take 10 mins again to contact servers seriously such a slow process i hve deleted this,116,1.0,1,0,1,5,2
ride are readily available.but payment process is a hassel. sometimes uber doesn't recognise new means of payment and doesn't refund the amount used for confirming payment method even after taking card details. sometimes it also asks for payment twice.,40,3.0,1,0,1,3,2
horrible. i had booked a ride. i usually use uber when i am in a hurry because the service is superb but this recent booked ride i had was horrendous. i waited for the driver to arrive after 30 minutes only to see it cancelled and booked to another driver who is going to take another freaking 30minutes more! and i couldn't cancel it because i would have to pay for a freaking ride that never took place and have inconvenienced me extremely! i hope you fix this because i am never to use this app again unless you do.,120,3.0,1,0,0,1,0
need to add upi transfer to mode of payment in india,13,3.0,1,1,1,3,2
"i was trying to book a cab for 1h, but no driver accepted cab request. you have to change this or many people can face problems in emergency situations",29,2.0,1,0,0,1,2
wont let me even sign in to the app comes up with ans issue to do with opting out of sms messages send start to ********* number to begin and then the message wont send terrible way to set up the app. i have never actually managed to sign in to use this hence the 1star rating,60,1.0,1,0,1,0,2
there is no customer service number where you contact these guys and resolve your grievance. you are left hanging and they charge you inappropriately if you cancel because of long arrival time.,32,1.0,1,0,0,5,2
all over good. but need improvement on gps accuracy.,10,4.0,1,0,1,0,2
scheduling doesn't work even when launched via url on uber website.,11,3.0,1,0,1,0,2
never had an issue. .always add the experience i would expect in foreign area. thank you,15,5.0,1,0,0,2,0
"my recent experience has been horrible. uber changed my password, i tried to regain access but they are asking me to give the 6 digit code on the app. how can i give that code if i'm requesting a password for an account i'm locked out of? i haven't gotten any help by filling out the help support form online or their number. i'm so frustrated. i dont understand why a big company does not have adequate support for those with issues with their account.",95,1.0,1,0,1,0,2
best app with cheaper rates,5,5.0,1,0,0,4,0
"plz, stop excessive charge during bkash payment & make the driver to accept bkash payment.",15,3.0,1,0,0,3,2
"after the latest update, it doesn't refer to current location, not sure what is the issue but it is really very difficult to operate. please fix this asap.",31,1.0,1,0,1,0,2
customer service is so bad. they either have boiler plate responses or no fix for your issue,17,1.0,1,0,0,5,2
the app of uber is probably the best look wise which is why i gravitate towards it but honestly it's double the price of other apps which makes me not use it. a 4 minute car ride would've cost me $19 on here and on the lyft app it was only $10 but i had a small wait time which i'd rather do then pay double. when it's late night and your trying to get picked up fast ubers probably better but generally i use lyft because of the different pricing options ( such as u can wait 10-25 minutes to make it cheaper but they almost always come in 5ish minutes despite that time frame) and i wish uber had that type of option other then choosing the type of car which doesn't make it cheaper it just makes it more expensive,192,,1,1,0,4,0
"good/ bad thoughts: 0. uber pass and uber share works very well. 1. if you plan something important then please don't rely on uber. drivers sometime act like a big time jerks. 2. over the if driver knows they are traveling towards traffic area or long location where they don't wish to go, they simply cancel the trip. 3. support absolutely suk.worst support ever. support has no idea what they are talking about or what an issue is! all they do is come up with a sorry ass. ideally they should have a proper toll free number.",113,3.0,1,0,0,1,2
good. but sometimes slow processing,5,4.0,1,0,1,0,2
mostly areas in karachi it's not oprating,7,3.0,1,0,0,5,2
"a year ago, i had a charge in my card because one of your drivers cancelled the trip. i had to wait 45 days for the receipt but i had the chance until yesterday to see it and i can't dispute that then. now, i have the same issue and i don't want to wait that much just to lose it again as i did before waiting more than a year. can you guys help me, please?!",83,2.0,1,0,0,3,2
i can't able to login in uber.,8,5.0,1,0,1,0,2
wt$ the driver cancel the ride and i didn't see the worst app ever vvvvvv bad uber please this should not be man some times it's not bad it's 👍,34,1.0,1,0,0,1,2
it's a good app for rides just at times i'm not happy with support there not always seeing eye to eye and they don't always make me happy but it's more like they need to make there customers 1st and make sure we're all happy and safe while in there employees cars,60,5.0,1,0,0,5,0
unable to registed bad experience faced,6,1.0,1,0,1,0,2
waist app i have seen ever.set of useless ppl .not getting cab on time .cancellation.pethetic i had medical emergency and after trying 40 minutes got a cab however after confirming the ride driver cancelled in recent days most of rides cancelled by drivers.they want rides within 2 kms else they will cancel trip and give common reason tyre punchered. other problem do not have enough cabs now a days .after booking cab we need to wait 25 to 30 minutes,83,1.0,1,0,0,1,2
"heard, good things. but, haven't personal experienced the services yet.",10,4.0,1,0,0,2,1
i had such a wonderful experience with uber but these day it's doesn't show me any transport neither from my home nor from office. its screen just froze i have to uninstall it and re-install it again and again to get it working. plz fix this bug,52,2.0,1,0,1,0,2
very nice and professional driver,5,5.0,1,0,0,1,0
"clean,smells great and extremely awesome drivers always!",7,5.0,1,0,0,1,0
would be 5* map system is not 100%,8,4.0,1,0,1,0,2
if driver canceled the trip our money will be paid,10,3.0,1,0,0,3,2
"doesn't useful when cabs needed, these cab drivers are not at all interested in taking rides",15,1.0,1,0,0,1,2
this apps get stuck. no customer care to resolve login issue. no sync between email and mobile number. created 2 accounts both facing same issue. not as user friendly as ola app.,35,1.0,1,0,1,0,2
no rating for this app. the worst app ever i hve seen how many we need to pay extra money to the drivers .one time paid my trip and next i want to book a taxi it's saying that u hve a due for the even there is no due,52,1.0,1,0,0,3,2
very convenient and comfortable to use,6,5.0,1,0,0,2,0
"your service is getting pathetic day by day. cars are unavailable at times. cab takes forever to come to the pick up point. and, most of all, the high fare most of the times has crossed all the limits. you people treat like money's got no value. there will come a time when i'll stop using your service permanently.",59,3.0,1,0,0,4,2
in kolkata uber drivers are so unprofessional drivers having 4.7 or even more rating always cancel trip and they refuse for trip and uber charged us. requesting is not completing and crashes also it takes long time to load.,41,1.0,1,0,1,1,2
"the app has gotten worse over the years. i feel that i as a customer actually have less information than i did years ago. i no longer know the route uber will take before hand. and when we do take that route, it is the most convoluted extra drive i have ever seen. if i'm being charged for an excessively long route that i can't change before i'm charged, then that is a problem. on top of that my app poorly tracks my vehicle nowadays when it used to ""accurately"" display where the driver was most of the time. it just seems like the navigation and app are going backwards and i can't fathom how that's actually a thing.",135,3.0,1,0,1,0,2
"hi uber i am from india i have really faced a bad issues while booking autos when i try to book auto it show the near autos but never confirms the auto i waited for 10mins, 15mins, 20mins and later i booked auto in ola they booked auto in 2mins though you have good service in cabs but your auto service is really bad and some they are nightmare too i am sorry to say this expecting quick response from you regarding this problem.",87,3.0,1,0,0,5,2
nice but.fix slow and lag.make fast,6,5.0,1,0,1,0,2
"one day paymet with card is fine next day ooops something went wrong and is not accepted. and trust me, there's nothing wrong with the card. whos gonna fix this? plus guys you make it way too hard to contact support. we want a direct email or phone number if we have any issues not a public thread",57,3.0,1,0,1,3,2
"third class app pathetic i signed out of the previous account today,wanted to make a new one,the number just doesnt get in,i mean the app gets stuck there",28,1.0,1,0,1,0,2
the app will not let me delete my card information. ive tried multiple times its really annoying. fix it. other than that its a great app,27,3.0,1,0,1,0,2
i'm trying to login in application but always show me error ( check your internet connection) can't login my account.,20,2.0,1,0,1,0,2
$46cad for a 15 minute trip. garbage.,7,1.0,1,0,0,4,2
"after waiting for abit, my uber driver pulls up slowly, looks me and my brother up and down, accelerates past us and into a 1 way then cancels our trips. fter which uber only gave me r25 credit from a r51 trip paid using card. note that my brother and i are coloured men and our driver was a black man so i'm not sure if this is a race issue or not, i just feel like that driver (i have your name and plate number on record) should be penalized, and i want a full refund in cash and not uber credit.",121,1.0,1,0,0,1,2
as of now i have not travelled by uber for some time,12,4.0,1,0,0,2,1
"i've been using uber for many years,but never faced any serious issue untill recently in a trip which is paid but in the uber account it's showing unpaid. i have the payment receipt too for that trip. i've been trying to contact uber but unable to get in touch with a real person on the other side. the uber help is ai run and my issue does not match with the given option , what am i supposed to do? never expected this from uber. i will be waiting for response from uber.",94,1.0,1,0,0,3,2
"it says it needs update, when i trybto update it just shows open (not update). infinite loop",19,1.0,1,0,1,0,2
"if i could give zero stars i would. on vacation so decided to give uber a try. things were great at first. signed up in san juan pr to get around prior to our cruise. upon returning from our cruise, i can't log in. after entering my phone number on the app it tells me the number is in use (no kidding, i used it) but no option to log in with it. tried to sign in to the web site. what a joke. try to log in with my phone number and it tells me it's not recognized. trying to log in with my email address and i get nothing. it stays on the current page with no error messages or anything to tell me what's wrong. again, worst ux ever and no way to call for support! update:: customer support is an equally terrible experience. the only support available is by email. they insist my phone number doesn't match what is on my account. however, i verified my phone number. and went it was working, an uber driver even called me on the number. i told them to call me on the number and speak to me. they refused stating they do not have phone support. at this point, they have all of my personal information, credit card info, etc, and i cannot use the service. absolutely terrible. stay away from uber",273,,1,0,1,0,2
i like app and fecility. but there is an issue with otp pop up message. i got received otp once i swiped out no where can get otp. please provide option to resend otp to provide driver.,39,5.0,1,0,1,0,2
worst service. multiple driver cancellations. charge us for driver cancellations. reserve payments upfront in bank accounts and then charge via a second debit transaction leading to the original amount being stuck for 2 weeks. ridiculous,36,1.0,1,0,0,1,2
"i use uber on a daily basis, and the fact that they believe there drivers lies is really unacceptable! driver cancelled my trip because he stated there was no place to park when picking me up, yet there was a bus stop open in plain sight! i was charged the cancellation fee because the driver stated i was not wearing a mask. this was all a lie because the driver did not see me as he was parked 1 minute away from the pick up location!",95,1.0,1,0,0,1,2
been trying to download for a few days won't do it again.does not work.cant call em.no uber here wth?¿?,20,1.0,1,0,1,0,2
it socks the older version is well and good engough,10,3.0,1,0,0,0,2
"unable to add payment method. ends up with a blank screen. on different devices, different android versions",18,1.0,1,0,1,3,2
"installed the app and didn't let me order a cab. kept on saying ""oops something went wrong. your mobile number is not supported."" even though i got a text with the 4 digits to verified my account. in the end i asked my brother who was abroad at the time to order me a cab. i had to call him causing a massive phone bill for myself. arrived late to my location causing a lot of embarrassment. tried using the app again and had the same issue. got fed up and deleted the account and app as it was a waste of space on my phone. no support was available and issue over the web was useless.",131,1.0,1,0,1,0,2
gets where i need to be,6,5.0,1,0,0,2,0
"friends all of you don't use uber app warste services, i am written complaint on the uber application app , there was no reply , recently i am writing note but they didn't mention any email id how to return a complaint all of you don't download app , there was no customer support , worste",57,1.0,1,0,0,5,2
if you look ing for dependable reliable transportation uber is the way to go. i use to use taxi service and bus. now i use uber ahnd bus. in my area washington alexandria va cabs are very unreliable. i have never waited more than 8/12 minutes for a ride. usually 3to6min. the system uber has set up seems to work efficiently and has helped me when i have had to get my mother to and from doctor visits and surgery's. some 2min away some 30 min away.,111,5.0,1,0,0,2,0
i waited over an hour in a very well populated area for a ride and when i found a better option i was charged 5 bucks by uber for canceling. just walk.,34,1.0,1,0,0,5,2
"i was unjustifiably charged a ""mess"" clean up fee by my driver for leaving an insignificant amount of gravel left behind by my shoes.",24,,1,0,0,3,2
this company is robbing people don't download they take your money and give you the run around,17,1.0,1,0,0,3,2
cannot login again after changing device how can solve this issue?,11,1.0,1,0,1,0,2
sometime charges can yoo high,5,3.0,1,0,0,4,2
i was a continuous user of uber and it was very useful for me but when i changed my old phone and when i tried to access uber in my new phone then i couldn't access my account because my number was already in use.,47,2.0,1,0,1,0,2
please don't use my name i wish i could have signed in you were great but i could not what happened? an got no help,27,3.0,1,0,1,0,1
this is really poor app as for login itself this is required sending isd message and overall the login is too much complicated as everytime we need to register as a new user. already the availability of cabs are less in uber and this login issues add vows to that,50,1.0,1,0,1,0,2
good it should in rulal areas also like madhubani bihar and small city,14,4.0,1,0,0,5,0
"shockingly bad app, no ability to message uber or cancel a ride (repeatedly finds new ones, no way to stop it)",22,1.0,1,1,1,0,2
i appreciate them getting to 34design barber shop 🌐 global computers business to turn the angels my higher power sends to me to turn them in to celebrities. on time thank you #uber,34,5.0,1,0,0,5,0
after when we book it the drivers are cancelling the trip after their accept trip of ours.wasting time of people,19,2.0,1,0,0,1,2
"use to be good, but now most the time i try to get a ride it always wants 30-40 dollars now a days",26,3.0,1,0,0,4,2
app is always glitching out on me currently and it's getting increasingly frustrating as i use this to get to and from work currently.,26,1.0,1,0,1,0,2
most of the times it connects me to the cab which is far even when there are cabs nearer,18,3.0,1,0,0,5,2
samjh mai nahe aatta k jab drver nahe jana chahta tu ride pic q karta hai or phir cancel kar k new leni chahi tu application ne kam karna chor diya or mujhy block q kiya gey,43,2.0,1,0,1,0,2
"so disapointing, there are no seat choosing option in uber for share cabs also normal cab rate and share cab rate almost same, then what is the meaning of share cab? also i compared rate charges for ola and uber for long distance places rate charges are more compared to ola for same distance. you guys should review your customer charges for long distance places above 5km distances. also auto driver never pickup travel order even if they are nearby i experienced many times in shivajinagar area.",105,1.0,1,1,0,4,2
app does not tell you to update .just doesn't work if not updated. expected more .,16,1.0,1,0,1,0,2
was a very very nice driver and drove very well,10,5.0,1,0,0,1,0
such bad experiences i keep having with uber. they cancel at the last minute. the cabs call and ask the drop location and cancel even after requesting them not to cancel. it's become pathetic. the autos also do not accept the rides now. and can't even get connected with the customer care. they don't even understand that the person would be getting late because of this nonsense that they keep doing. pathetic service,80,1.0,1,0,0,1,2
"a larger group of 483 people will be paid an average of nearly $11,000 because of other discrimination claims"" (npr). nahh, a sexual harassment company is not welcomed anymore. they won't get our money. use lyft (or any other alternative) instead.",40,2.0,1,0,0,2,2
uder should be provinding a helpline no for the riders also. this happend with me many time that ride was canceled by the driver and the cancellation was charged to me,35,2.0,1,1,0,5,2
"sometimes uber driver trick the passenger, they dont want to send to requested destination bcs of lazy to u-turn etc, so they want to send to easier destination, but they add on the charges. feel so annoying but sometimes some uber driver are very good to so yahh im ok with uber",57,3.0,1,0,0,1,2
"it's a freaken annoying to keep zooming in to the destination during a ride i need to see where i'm, not where i'm going as i already know where i set the drop off location",37,2.0,1,0,1,0,2
it's a good app simple and simplify safari,8,5.0,1,0,0,2,0
the app doesn't work half the time. i have tried to unstall and re stall and still the app doesn't want to open. this app is absolute nightmare. fix the app!,33,1.0,1,0,1,0,2
"abysmal interface. very user unfriendly, and now a destination is required and the price is fixed, which means neither me nor the driver knows whether asking for custom routes or multiple stops will affect the fare! but the customer service is excellent, when contacted. and expensive. and hellish attitudes. i do not wear a mask in your damn cars.",62,1.0,1,0,0,0,2
my sister was stuck 20 miles away from home at 1am. she was all alone and just wanted to be home safe. i called uber and they picked her up in 6 minutes. thanks uber you are awesome!,38,5.0,1,0,0,2,0
"it was just fine until my credit card expired and now this app won't allow me to update it or add a new one. looks like they don't want my money, at least i wish i hadn't found out at night with no public transport running.",46,3.0,1,0,1,3,2
"the availability of uber drivers is extremely less and for a trip of 10 minutes, drivers takes 20 - 30 minutes to reach the starting point. i wish uber could do something about the wait times. have been facing this for a couple of weeks now.",47,3.0,1,0,0,5,2
there should be an option to guide your pickup specially when maps are wrong.,14,4.0,1,1,0,0,2
i have been cheated out of four right. they either did not want to pick me up to take me to my destination or they just wanted a little extra money so they did never come for me . i made several attempts to contact the office but yet i was still charged for them to cancel out on me.,61,2.0,1,0,0,1,2
always need updates. app doesn't work properly even with all the updates. you don't know when the driver arrives unless they text and tell you. some drivers just sit out there and will try to wait the 4 minutes without contacting you so they can still get paid.,53,1.0,1,0,1,0,2
"initially they display lessor fare but on arrival of destination they show more fare.even after reporting the issue ,they do not refund by giving a silly reason ""that they can not verify the same"" can't they verify the initial and final amount offered on the app? this is ridiculous and unprofessional on their part.",57,1.0,1,0,0,4,2
i just got reminded of why i stopped using uber. i just lost r85 requesting rides that kept canceling. one actually canceled my request and picked someone else at the same building. what did i do?,35,1.0,1,0,0,1,2
"do not download, i cannot recover (forget) password when download new phone.",14,1.0,1,0,1,0,2
driver not coming during night time,6,3.0,1,0,0,1,2
promotions already added to my account are not applied to my ride. uber doesn't have proper customer care to resolve our issues. we have to live with what ever the text. worst customer experience.,37,1.0,1,0,0,5,2
"i have been using uber for all these years but i cannot believe such a good app losing its position.i had double deductions for the same trip lately for more than one rides.there is no reach of an agent who can clear this issue as well.the virtual portal for the issues doesnt work at all.its like a waste of time.so if there is any representative who still cares ,i hope to get some reply.",82,2.0,1,0,0,3,2
convenient in day to day life it would be appreciable if the cost is less.,15,4.0,1,0,0,4,0
solved my issue thanks for your support,7,4.0,1,0,0,5,0
more than a month and uber support is still unable fix my problem. i paid the bill but unable to book. inspite of a zillion reminders uber does not respond. uber india has gone to the dogs.,37,1.0,1,0,0,3,2
if any one forgot password its impossible to login again please fix this issue.,14,1.0,1,0,1,0,2
the app could be easier to use in booking a ride. needs to be simplified.,15,3.0,1,0,0,0,2
الموصلة الوحيدة اللي بستخدمها بس دلؤتي المشكلة أن مافيش offers غير علي اوبر باص بس الأول كان بيجلي عروض,20,4.0,1,0,0,5,2
they're have no customers care support in bd,8,1.0,1,0,0,5,2
if any of you are listening to this in the future i want to remind you that you want to sell all your lyft stock soon. not only is the app more polished than the other companies it actually works quite well and to boot my very first experience was an amazing one. time will tell whether they have real customer service or they are just the same with absolutely a horrible track record for safety for their drivers and for their customers. i'll be doing a detailed review on lyft and uber soon,98,4.0,1,0,0,2,0
"completely broken app, unable to use voucher, no help screen, blank payment screens, random black fades that cover ui. reinstall made things worse.",25,1.0,1,0,1,0,2
"good customer support when it matters, great uber drivers, and it doesn't require you to download uber eats if you want to order something. i would like uber to maybe update their maps from time to time, but honestly it's not a big issue. i don't mind supporting other people's livelihoods. thanks for getting me where i need to go, uber.",68,5.0,1,0,1,2,0
generally worse than other ride share apps. map accuracy is fairly poor.,12,2.0,1,0,1,0,2
i reported the issue with the driver cancelling on me but you guys only gonna give me $5?! i know the cancellation fee is $5 but you took the whole fare trip from my bank i have proof,37,2.0,1,0,0,3,2
"okay most of the time, but often unpridictable, taking forever to connect to drivers and then say an eta which is not accurate, often making you late. easier to just book a taxi in advance",33,3.0,1,0,0,5,2
"this app doesn't work on my phone. i installed it and got to put my phone number in, and it just sat there, spinning it's loading wheel. and yes, my internet works, considering i was able to install the app and upload this review.",48,1.0,1,0,1,0,2
"a great app indeed but some drivers are really misbehaving with the riders. the cancel the ride after coming to our location and the app tells us to pay 30 taka to the next driver. again they accept the ride, come close to our location and when they hear where we want to go, if they don't want to go there, those ill behaved drivers cancel and cuts the call instantly on face. uber should take some initiatives for these drivers.",95,4.0,1,0,0,1,0
all the drivers want me to cancel the rides . and i canceled all. but you guyz block me for to many cancelation.wow.,26,3.0,1,0,0,1,2
pathetic response of drivers and no complaint option is given in app for such kind of issue created by driver add complaint / suggestion option in app,31,1.0,1,1,0,5,2
in one day these drives caused me to get a panic attack my first driver had her son there when i told her i didn't feel comfortable had to get off second one (this always happens) blames me for his attention just because he couldn't found the apartment there's a map for a reason if ron from fresno reads this stop driving and learn how to read a dumb map bc now im late for work!,84,1.0,1,0,0,1,2
"great service, but the application crashes sometimes",7,5.0,1,0,1,2,0
i love uber servis baik,5,5.0,1,0,0,5,0
dear uber i have a problem your service is good but your price is very high then ola cab but your price is very low in starting over service but after then your price too much hai compare is then early month,45,4.0,1,0,0,4,2
"literally used to be great. now i spend about hour just trying to find a driver, and when i finally do their a good 20 to 30 minutes away. maybe uber should do something to gain more drivers, i'm in a city so this is ridiculous. it's a friday how are there zero cars out at 2 30 on a friday in a city of 250 thousand people?",75,1.0,1,0,0,5,2
drivers are behaving to rude. when i asked a cab driver to pick me up from the railway station how couldn't he expect that i won't have luggage. he's expecting that i should not have any luggage nd if i have some luggage he's rejecting the cab booking.,51,1.0,1,0,0,1,2
sometimes difficult to cancel the schedule travels,7,2.0,1,0,1,0,2
"leaving something behind, and knowing where that was isn't lost, it's ""let me go and retrieve that"", or ""can you return my property?"". at 3x the cost of the ride, when you feel like, if you feel like it, cause your doing me a favor? no, you're being well compensated. it's theft. cause $60 is better compensation. not picking up the phone 6 times, not returning 6 messages in 3 hours is theft. not returning 6 messages in 15 hours is theft. uber failing to return calls for assistance, and writing their ""finders, keepers"" policy makes them complicent. i suppose it could have been worse. add 8/6/18: and now the ""why were you wearing that?"" bs customer responce. uber responds: ""do the same thing you clearly stated you've done 123456=6xs already. in-addion to directly mesg uber 1 2 2xs already. because that clearly that resolved the issue. wait, no. no it didn't, because neither the driver or uber responded to their inquiries or assistance.",222,1.0,1,0,0,5,2
is your application working anymore . it's not letting me book any cab . instead of your i am using ola . i like your service please fix it for me !,32,2.0,1,0,1,0,2
"i'm constantly getting a ""no internet connection error"" despite being connected to internet. i tried reinstalling the application and now i can't even log in because it just stops working. i used to like this app but it seems like when you need it the most, that's when it stops working.",58,1.0,1,0,1,0,2
"arrogant app developers! thought i'd finally try uber, loaded what i thought was 'this' app. mistakenly download 'driver' app. they look similar, how was i to know? now as ive half completed driver app instead of a customer app. the customer app wont let me register. so now i cant even try to become a new uber customer because of your look alike driver app having the same details and email i need to register as a customer. guess i'll never get to use uber and will just keep using taxis.",106,1.0,1,0,1,0,2
you need more restaurants on your list to order from,11,3.0,1,1,0,5,2
hi please provide otp before starting ride. 2 -3 times uber drivers started trip without pickup. so provide otp then it will be effective,27,4.0,1,1,0,1,2
"not bad but have an issue with the wait time for uber go, probably need more cars. but otherwise,they're very effective.",23,5.0,1,0,0,5,0
battery back up will want,5,5.0,1,0,0,0,2
having the app open for 21 minutes half on my screen half in my background drained my battery 7%. unacceptable.,20,2.0,1,0,1,0,2
"u should stop digital payment because your drivers are not ready to come if we pay online. they called us and asked us where to go, if they not want to come then they cadence the ride and we have to wait for other driver. almost every driver is doing same.",51,2.0,1,0,0,1,2
i couldn't use uber. even i cannot fill my card details. what should i do.,15,5.0,1,0,1,3,2
"i would like to echo the feedback from other users about the abuse of distance and time charging in the app and the ""help"" maze that the app offers. lately there is a huge number of new drivers in my city that do not know the roads. and each time they are lost, i have to open a help request to adjust the ride fare, which is adding up to my daily routine. moreover, the other day, the car had a flat tire which the driver attempted to fix quickly, but 15 min later, he advised me to get another ride. to my dismay, i was charged for the time the driver was trying to fix his flat instead of comping the fare for wasting my time and making me pay a higher rate for the next trip. what drove me to write this feedback was a worse behavior that i just noticed. after getting a pop up with the correct fare amount and a request to rate and tip the driver, the receipt was modified with a time and distance charge. had i not reviewed the app to follow on another charge from the previous day, i would not have even known. this is very alarming and needs immediate attention from uber!",236,,1,0,0,4,2
"this app makes you pay for driver travel expenses that does not even stop in front of you, this app steal us. 10$ for waiting in sidewalk.",28,5.0,1,0,0,3,2
may reduce waiting time a bit.,6,4.0,1,0,0,5,2
plz add the feature of booking multiple ride.,8,4.0,1,1,0,5,2
"great app, love the service but i can't rate a driver without giving the reason that i just don't want him again. there was nothing wrong, just not a driver i ever want again. so i'm rating the whole app the drivers rating.",47,3.0,1,1,1,0,0
"i just learned that uber doesn't want to advertise with conservative news outlets. it serves to illustrate the hate , bigotry and intolerance of their corporation and it's officers.",28,1.0,1,0,0,2,2
"my experience using uber of late has been atrocious, customer service when dealing with issues is no existent. which i could live with as long as the service was adequate but of late the service has been slow, unreliable and at times non existent and i am about stop using the app all together. to the drivers who actually turn up thank you! you have been a life saver on multiple occasions. unfortunately i am no longer able to continue using uber. to everyone else at the company. sort it out!",102,1.0,1,0,0,5,2
"trying to get help about issues i had with the app, and all they're giving me is canned responses that don't address what i said. zero customer support.",29,1.0,1,0,0,5,2
third class app plz dont download it,7,1.0,1,0,0,2,2
very good application and nice and easy to use.,9,4.0,1,0,0,2,0
simple and easy to navigate through the app. the ability to rate the driver with tip option's is very useful.,22,5.0,1,0,0,0,0
all drivers just come to place and don't stop,10,3.0,1,0,0,1,2
i can't believe. uber product owners would be so stupid that in forgot password they given option to recall your cab driver whether you have taken trip from them or not. i tried twice and failed. had such a worst experience . good bye uber. your future is surely dark,54,1.0,1,0,1,0,2
problem with map and book uber pool with 2 riders for more than 2 user,15,4.0,1,0,1,0,2
just getting stuck in image verification. not proceeding further. not happy with ur app design.,16,1.0,1,0,1,0,2
i am still surprised how this app is still at 4.3 stars.i have seen last 100 people with 1 star and wishing to either rate them 0 or even minus star. the app after update is even more pathetic always stuck. the ride never ends and there is no time limit for driver to reach. once a driver denied to pick up and asked me to cancel the ride but why would i pay and cancel bcoz he denied and then for 5hours the ride was not cancelled neither he nor me canceld and it went on like that. pathetic service,122,1.0,1,0,1,0,2
"customer support is not helpful at all, and the fact there is no phone number makes it worse plus my unwanted charges issues still not resolved.",27,1.0,1,0,0,5,2
"i was initially enthusiastic about uber but now not so much. today i requested an uber from a particular address. the app did not ask me to ""drop a pin"" or confirm exactly where the pick up would occur. i was in front of the building, but it seems the uber went to the entrance in the back alley. when i didn't appear (surprise surprise) the driver cancelled and was charged a cancellation fee. that fee appears to have been cancelled at my request, but there's no way to provide feedback through app.",98,3.0,1,0,1,0,2
bike service require in kharagpur,5,3.0,1,1,0,5,2
"uber rate is very high in nagpur, thats why i will use ola.",12,3.0,1,0,0,4,2
"dear update your map whenever i book a cab you people give wrong route navigation address to the driver for pickup, u people give such a route were even a bike can't pass through that street.when the driver goes there they dont find way to come at pickup point n they cancelled the cab & u people charges is 50 rs for cancelling a cab",70,1.0,1,0,1,0,2
this app charged so much according other rapido nd ola nd cancellation scam has beggest issue in this app,18,1.0,1,0,0,4,2
qdo consigo uma corrida é ótimo. mas até chegar a esse ponto são vários motoristas q aceitam e cancelam. pra que isso?,22,2.0,1,0,0,1,2
"too expensive dont know why and whenever you really need ride, you are not gonna get it ever. edit: application is still behaving same and seems useless.",27,,1,0,0,4,2
i hate that they double charge and hold the money for more then a day. only company i'm having this issue with. sometimes a regular cab is cheaper.,28,1.0,1,0,0,3,2
i have just downloaded this app and as part of the sign-up process it is asking me for my password to access my emails! it has either been hacked or it's a scam or both! do not download!,38,1.0,1,0,1,0,2
"great guy, real respectful, helpful and professional",7,5.0,1,0,0,1,0
i've used uber in the past with no complaints. last weekend my friend and i used her phone to get a ride from uber after leaving a concert. 1 driver was on the way then suddenly canceled the ride and the 2nd rider did the same thing. i'm not sure if you can rate drivers who do that but you should be able to. i used my phone my phone instead and thankfully a driver did cone pick us up. i received 4 emails for the fare to/from the concert as well as what i tipped. however i noticed on my bank statement that there was an additional charge. the amount was small so i assumed it was a surge/convenience fee due to the concert traffic. i contacted uber and sent them the info they requested only for them to say they do not see this charge on their records and to contact my bank. when i contacted the bank they just ended up canceling my card and will be sending me a new one. this is inconvenient since now i have to wait for a new card. i wish i had left it alone but kind of glad i didn't in the event someone has potentially stolen my card info,214,,1,0,0,3,2
"the driver did not come to my apartment but told me to walk around the block to find him. then i was charged $2 extra dollars because he reported a ""wait time"" because he had to wait for me to walk around the block when he did not show up to the designated pick up point. this was the worse ride i have taken yet. disappointing. i should have walked.",74,2.0,1,0,0,1,2
really love this app; it's too bad they never have ada vehicles! have gone with my local dial-a-ride!,18,2.0,1,1,0,5,0
such a pathetic service ever i nevr knew that the uber service will be so pathetic actually we were about to depart from gurgao to kishangarh after work and the driver was caught without the documents for the wrong turn and he let us pay for in the middle of the night is it a client fault ?,64,1.0,1,0,0,1,2
one of the best app in india,7,5.0,1,0,0,2,0
j'ai attendu un chauueur et après 10i.minutes sous le soleil on m'as signaler que pas possible et de choisir in autre,20,4.0,1,0,0,1,2
license plate: wb07j3895. driver name: niraj. please do not let this driver ride on the streets. he rides extremely rashly and has zero care for the lives of his passengers and himself. too many times he tried to overtake vehicles on the road by driving on the extreme right side without any care of fast cars coming from the opposite side. my entire family life was put on risk. do not let this driver drive again. i demand an update of exactly what action you are taking against this driver.,95,1.0,1,0,0,1,2
i used it in vegas 6 times. worked flawlessly 5/6 times but the last one my driver and i couldn't find each other. tried talking on the phone but couldn't hear each other because of noisy environment. please add a chat feature!,44,4.0,1,1,0,0,0
best one and quick response,5,5.0,1,0,0,5,0
besides the fact that it took over an hour to download i still get full satisfaction from using this app,19,5.0,1,0,1,0,0
"membantu untuk hal transportasi, tapu kenapa suka error, saya blm di jemput tapi orangnya sudah ke tempat tujuan, tolong diperbaiki",22,3.0,1,0,1,0,2
"too bad. shows a different estimate. the fare comes out to be different, much higher than the original estimate. i was charged 81rs for a ride of 2.7kms. had to add this to review. the app is adding an unknown outstanding balance too my account. one support agent said it's a backend issue they would resolve. even after one week no resolution. and now i am asked to pay the unknown outstanding balance. disgusting.",80,1.0,1,0,0,4,2
"my ride got cancelled twice. everytime the driver would ask me whare i wanted to go. whenever i mentioned my address they denied duty. the third driver got to a point where he started shouting over the call and had the audacity to reject my phone calls multiple times. when he finally answered i asked him to atleast cancel the ride. to that he replied ""bhaiya mai cancel nahi kar sakta aap khud kardo."" and he hung up. not what i had expected. let me tell you, in todays world, being in the service industry if you cant take care of your customers, why would anyone call for your services? try to think from my point of view. thanks to you guys i got late for my meeting.",166,1.0,1,0,0,1,2
bait and switch. the times they display for you to get a driver are rarely if ever accurate. expect to wait longer than whatever the app claims. it conveniently ignores the fact that the driver has another ride and then adds the time it'll take to go from that stop to pick you up.,56,1.0,1,0,1,0,2
"keep getting to the end to pay and confirm, receive error; does not complete, have to ""try later"".🤨 so annoying!😖 just tried to delete account, but prompted for password. i was never prompted to set up a password! what in the hell?!?! raggedy programmersl! and no phone support. so, where are all of the profits going?",59,1.0,1,0,1,3,2
it's really gud to ride,5,5.0,1,0,0,2,0
best service in nagpur citi auto ki lut se bacha liya uber ne door to door service bhi mili jo auto vale nahi dete bohot badiya uber thanks.👍👍👍,31,5.0,1,0,0,5,0
this is first time i ride in uber. really good and very nice behaviour of driver and comfortable ride.,18,4.0,1,0,0,1,0
excellent app and service. knew everything as it was happening.,12,5.0,1,0,0,2,0
easy. get the comfort ride.,5,5.0,1,0,0,2,0
"no customer service! i can't book a ride with uber. the farthest i can go in booking a cab is to see the estimated fare for the ride. the moment i hit 'confirm', i see no rides and no booking notifications, simply a blank map. i don't understand why this is happening. i've been using uber for over three years, and nothing of this sort has happened. moreover, uber no longer has a complaint submission system, so i can't get any help either. so here i am, with a problem in my app, and no way of solving it. pathetic service.",115,1.0,1,0,1,0,2
"it takes minimum 45mins to book a ride always, do not waste your time and data by downloading this app",20,1.0,1,0,0,5,2
"having a tough time with ubar drivers. they will call to enquire how much charges it it showing in app and then they won't turn up, they won't cancel the ride. so, you have to cancel, if you want another cab, pay the cancellation fee. the next driver will do the same and pay the cancellation fee again.",62,1.0,1,0,0,1,2
pathetic customer support resolution. there has been a surge of drivers asking cash instead of online payment. once booked through online payment they either ask for cash or cancel the ride. however there is no option to change the mode of payment post ride confirmation. so that means we end up paying cash and the app still shows outstanding payment. customer support is asking to pay for booking future rides. how is this resolution?,80,1.0,1,0,1,3,2
the text feature doesn't work at all anymore. i get texts from the driver as notifications but that's that. just makes the whole thing useless.,27,2.0,1,0,1,0,2
"complete trash, my driver didn't get paid and there is no way to fix it. unforgivable.",17,1.0,1,0,0,3,2
peaceful & relaxing his car was clean and smelled fresh. he's was quiet the whole ride. i loved it. gave me time to think.,25,5.0,1,0,0,1,0
"its ok you use to can make more then one trip without requesting another ride but the app stop that, and ask my driver to contintue the ride without me changing my drop off location he said no and i ve done it before the run continues and your fare goes up, he was just a ass and his car smell funny",64,1.0,1,0,1,1,2
octuber was a gimmick to fool ppl,7,3.0,1,0,0,2,2
after updating android to oreo.app not working properly,8,3.0,1,0,1,0,2
"when i needed this app to work the most, it fails me like always",16,1.0,1,0,1,0,2
nice but cancel charges is bad,5,2.0,1,0,0,3,2
if a driver cancels a trip why are you charging me? request an answer from the uber team or i will file a complaint with the consumer forum.,29,1.0,1,0,0,1,2
"it is so annoying when u paying for using uber !but cannot use debit card for payment, it says error many times happen more the once. and then u guys wnted me send screen shot this and that!u guys always giving a hard time to your customers. hope u guys could do better.!",56,1.0,1,0,1,3,2
my bestfriend told me about uber and so far i have had no complaints. drivers are super nice and always keep a good conversation going i would recommend this app to all my good friends! thank you. can't wait for my next ride.,45,5.0,1,0,0,1,0
"most of the time we have a problem with the app and there is no one who is good at his job and works properly in the cloud company,.and no buddy can't fix it",38,1.0,1,0,1,0,2
as a first time user in a new area i felt safe and arrived to my destination on time. pleasant drivers really enjoyed using this service.,28,4.0,1,0,0,2,0
i was experienced to uber is very good an satisfactional,10,5.0,1,0,0,2,0
"our driver is really good person,even my kids said so.keep it up .is good to be good.",17,5.0,1,0,0,1,0
"third class service, 1 /1 hours waiting auto, car",9,,1,0,0,5,2
why uber is trying wifi on or off. it is irritable. very dislike this option.,15,3.0,1,0,0,0,2
worst ever app on play store. i request all of you to please don't download this app. such a headache.,23,1.0,1,0,0,2,2
lately for the most part everything's been good. must only real complaint is that there hasn't been a rise pass for philadelphia in a long time.,26,4.0,1,0,0,5,2
drivers cancelling rides after you wait for over 5-10 minutes. some do not cancel but do not even move so you will cancel the ride. drivers suggest or ask you for detours with you ending up paying 25% more. revised more expensive pricing scheme. sometimes the arrival time estimates are a joke. this and more spoil the great experience from other sincere drivers.,65,2.0,1,0,0,1,2
not able to get upi option in payment method,10,1.0,1,1,1,3,2
girlfriend's account was hacked & someone racked up $300 in half an hour. she tried to call uber but there is no number. so she notified uber through the app. then cancelled her bank card. seven hours later they replied asking for bank statements. then later telling her to contact her bank & they will sort it out. their customer service is ridiculous/ nonexistent. i'll stick with didi & ola from now. cheaper & they pay the drivers more 😊.,84,1.0,1,0,0,3,2
worsted experience and big mistake of life to download this app no customer support rider easily scam with customers. kindly review your app and also open customer service in asian countries too much disappointed.,35,1.0,1,0,0,5,2
you need to improve on your apps and more promotions,11,3.0,1,0,1,0,2
i loved it. but there should be an option to select another ride if driver is not moving an inch from its location. i once suffered alot in that case.,33,5.0,1,1,0,1,0
"the drivers have been ridiculous. after accepting the trip, they call and ask the drop location and when i did not say the location on phone they either misbehave and cancel the trip or just cancel the trip without acknowledging it. they only come when the drop location is convenient for them.",54,1.0,1,0,0,1,2
on 12/10/2021 i booked an uber auto and it was a non cash trip. after reaching the destination driver asked me to pay in cash i told him it's a non cash ride i will make payment through my card. he keep on asking to pay in cash as he want money to fill the fuel it was very irritating in the public hence i paid him the cash. after some time when i tried booking a new ride the payment of last trip was showing outstanding but i had paid the driver in cash. since i was in need of ride i again paid.,121,1.0,1,0,0,3,2
(pankaj jyot as25bc4900) the driver was designated for pick up in uberpool failed to notify me of his current location and his expected time of arrival not only did he talk rudely but also used slangs and said he wouldnt cancel the ride after making me wait for 10-15minutes worst experience this time as a frequent user of this app i wish to see some strict action taken against him.,73,1.0,1,0,0,1,2
"i don't know what this update did to this app but you guys need to fix it. literally i ordered an uber saying my driver is coming. it didn't bother showing where he was. it didn't show how far or close he was. then i see that he decided to pick someone else and tried taking them to the location i picked! then when i wanted to go home again, the same thing happened my driver didn't know where to pick me up! he cancelled on me after stoping i don't where saying he's here when i didn't see him! and when i got another driver i had to call him because on the dumb map it didn't show his car how far he was. i had to close out the entire app and then it decided to show where he was and how far he was from my location. and when he picked me up it didn't show the navigation on my phone where he was taking me. it just showed the car moving little by little doing nothing at times! please fix this issue!",198,,1,0,1,0,2
the app used to work fine but suddenly it has stopped working. i am unable to book cabs and use the uber credits.,24,1.0,1,0,1,0,2
it's a good app.to go here and there within some short times.,13,4.0,1,0,0,2,0
"july 15, 2020 version doesn't download fully from play store. stuck at 99% for hours. need to cancel install.",19,2.0,1,0,1,0,2
much improved and ju a y about perfect,9,5.0,1,0,0,2,0
lagging my phone everytime i want to use it. also it drains the battery,15,3.0,1,0,1,0,2
"just amazing app , gave lot of discount on every ride . thank you uber !",13,4.0,1,0,0,2,0
"i really like uber service in general, but the new malls are horrible, the pool express seems to randomly pick who gets to arrive first because it makes no sense and the new jump bike service is not usable and horribly organized in general. please fix these bugs because right now i don't trust your services to be reliable.",63,3.0,1,0,1,5,2
non i can't download your freaking app so i get a bad experience because i can't get a damn ride. this sucks,23,1.0,1,0,1,0,2
"uber is simply unreliable. it will not take any form of payment. when it does, the rides drop. constant confirmations but no service. it is one issue after another. needless frustration that is negatively effecting business.",40,1.0,1,0,1,3,2
you sent invitations for uber pass ride and you had payment partner with paytm which dont accept new customer . why cant you deduct from our debit or credit which is linked with uber. please dont reply with suggestion. applied whst best necessary for customer,45,2.0,1,0,0,3,2
very slow app and my identity was used,8,2.0,1,0,1,0,2
it take too long today i waited for 20 min for cab i think u should increase ur cabs otherwise it will be pathetic day by day n uber bike is always searching at my area no bike available whenever u try please see to it,48,3.0,1,0,0,5,2
"i wish they would implement better criteria for drivers. plenty of my drivers have been unable to follow directions on map, or speak any english at all (in boston)",33,3.0,1,0,0,1,2
i don't want to give an a star to uber .bcz. sometimes the charges too too much for 25km . like today . i booked my uber at 550 rs for rohini at least 25-26 km away from my doorstep . and when we get off to the car the charges us 1089rs . uber if you are to able to solve this types of issues . please remove or block your app from india . and one thing more .the don't give us any customer care.,99,1.0,1,1,0,4,2
i was shown a particular amount and then charged an alternate amount. even in the day time when i booked the uber i had requested an auto but it shot me to a car. i still accepted it. then i was promoted to the dues which i accepted to pay on my next ride and not the present ride but yet it came in my tariff. you are fleeicing your customers this way by showing an amount and charging an alternate. never faced this issue before with uber. and the toll that was always in the fare. today paid separ,108,1.0,1,0,0,4,2
the fair should be fixed. there should not be any additional charges after reaching destination,16,5.0,1,0,0,4,2
"hello, i've been experiencing not being able to upload a new profile photo for 3 days. i've spoken with support and they said there isn't anything on my part that they see an issue with. i've cleared the cache, data, uninstalled and reinstalled the app. please assist me with what's going on. thank you",58,1.0,1,0,1,0,2
there is an error after puting destination and requesting it gives me an error and go to help uber and there is no any help. help me,28,2.0,1,0,1,0,2
very good aap and easily accessible,6,5.0,1,0,0,2,0
easy to use. and very useful.,6,4.0,1,0,0,2,0
i enjoy using this app. great app,7,5.0,1,0,0,2,0
a solution to a major problem. it's just right.,10,5.0,1,0,0,2,0
payment problem ths app cutted 1 rupee for verification the card but still didn't refund that money. and i have payment issues so i booked uber from another phone i need my rupee back,35,2.0,1,0,1,3,2
"hidden charges are not shown and drivers are not professional and unnecessarily charge waiting time. sometimes if you don't notice and book a ride for ur friends or family using paytm, they will take cash also for the same from them.",42,2.0,1,0,0,1,2
"decent app for what you need when you need to get around still. shame they take most incentives for their driver and now they got rid of their rewards program so it's almost always cheaper and faster to just order a lyft. sad times for someone like me whose spent tens of thousands here over the past few years to have my experience be reduced to less value than the competitors. feels even worse now that a majority of my drivers don't even want to accept rides, or vent to me about other scandals",116,2.0,1,0,0,5,0
"uber drivers in india kerala are the worst. they keep asking to cancel the ride and will take us as private taxi, and then ask for additional. uber here in kerala has become a way for drivers to get customers and then they make us cancel the ride so the driver can get full amount instead of a certain commission being taken by uber app. they drivers then keep asking for more money once the ride has ended. we have seen this multiple time and uber needs to take action on such drivers.",100,3.0,1,0,0,1,2
"i am really happy with uber app,sumtimes when any other cab is not available there or too expensive,uber help me there!",20,4.0,1,0,0,2,0
gives uber drivers wrong directions then the driver cancels and you are charged $5 & even if you dispute it and it's credited back there are only a minimal amount of allowances of dispute but if you're always leaving from that address it is a persistent problem and i ended up paying a fortune in cancellation fees. there is also no effective communication with customer service to report the issue. apparently they only take calls from certain status riders.,84,1.0,1,0,1,0,2
"it's annoying that my payment method keeps popping up after every ride i take to work, also my card is in the system but you guys can take $25 out of my card for uber cash but i can't tip my drivers cause my so call card doesn't card work? its just really annoying for one week i put up with this issue.",65,3.0,1,0,1,3,2
"the drivers are great. my problem is that they quote you a price and then add an extra $2.99 for a booking feeling! so every time i book a uber i'm being charged and extra $2.99?! no, thanks! it's too many other companies that's cheaper and free to book.",52,1.0,1,0,0,4,0
love uber . wait from them more &more,8,5.0,1,0,0,2,0
"low level communication, system poor options",7,1.0,1,0,1,0,2
is a good fever for people,6,5.0,1,0,0,2,0
all drivers 1st asking destination than fare & cancell the ride mostly says want to go offline specially bike drivers & specially when need help there is no any no to call uber or anyway to contact such a wrost service,46,1.0,1,1,0,1,2
"really ridiculous how expensive it gone latley. normally would lay like 15 but the prices are going up to 50! just for a 13 min ride, i used to like this app but now i'm just disappointed thinking about installing this 😠",47,1.0,1,0,0,4,2
so uber available in malaysian now?,6,4.0,1,0,0,5,1
"i'm uninstalling the app. uber is hiding and protecting sexual predators without any consequences. this is very bad. i tried the service, booked a driver, the car's owner had a different name/different account. the driver was unprofessionnal and asked for my phone number. this need to stop.",52,1.0,1,0,0,1,2
this app all around has been god-awful. tried to order a ride and it told me my account was locked and they couldn't complete the ride request at this time. also i received a $25 off promotion for uber eats. i tried to use it but it wanted me to verify my account through facebook which it would not allow me to verify due to security reasons. i spent more time trying to figure out this app than it took lyft to get me to my destination,95,1.0,1,0,1,0,2
even 1 star is more for this app.i am really disappointed the way this app is.i had to pay twice for the same ride.i already paid the money to the driver but in the app they showed outstanding payment and tookthe money from my bank account.why the hell should i pay twice for the same ride.i want a refund soon,63,1.0,1,0,0,3,2
"totally disappointed with this app, i paid all rides , but the app tells "" review & pay now to save time requesting your next trip, how many times i paid for trips",35,2.0,1,0,1,3,2
idk what the issue is but uber used to b good now u get 3/5 of drivers canceling on you well after accepting the ride.think im switching to lyft,31,3.0,1,0,0,1,2
i have not taken the ride but still uber ask for the payment. i have complain earlier but now they say i never complained.,24,1.0,1,0,0,3,2
the price is getting higher,4,2.0,1,0,0,4,2
this app is crashing a lot after every new update,10,5.0,1,0,1,0,2
super hittt uber app evryone dowload this uber app super,10,5.0,1,0,0,2,0
"although the service is good and prices are reasonable but i am giving 3 star rating because when we book a ride, the driver confirms the drop location on call and cancels ride if he doesn't want to go. instead what should happen is that the drivers should know the drop location at the time of confirming the ride so that he doesn't have to call the customer everytime and waste time. it is all right if the driver does not want to go but the time should not be wasted in confirming drop location.",105,3.0,1,1,0,1,2
"everytime i try to use a funtiom such as split fare, or scheduling a ride, the app just freezes and shuts down. it also often doesn't tell me when drivers have arrived.",31,2.0,1,0,1,0,2
very good app easy to use also very convenient,10,5.0,1,0,0,2,0
"other than some limited eta glitches the app runs very well ,it seems to be more accurate recently",17,4.0,1,0,1,0,2
"its ok need to bring back the $5.00 ride once a month,permanently",12,5.0,1,1,0,4,2
usually great service no problems with drivers.,7,4.0,1,0,0,2,0
when the drivers go through the hov and tolls they dont ask you. but they send you the bill. this a real issue when 2 hours later you get charged more because of a decision they took.,39,2.0,1,0,0,1,2
very friendly driver nice an clean car,7,5.0,1,0,0,1,0
"first time i used the app it took over an hour just to get the app to set me up with a ride,, i was stuck and needed to get to a job, ended up being late and i had plenty of time to get there, havent used it since,,, worst experience ever",53,1.0,1,0,1,0,2
plz add gpay option as well for more better service,11,5.0,1,1,1,3,0
"good use, annoying to talk to drivers and get good costumer service. lyft does it better but uber is very broad now so is more available",26,3.0,1,0,0,5,2
when they rip you off there is no way to get things fixed.,14,3.0,1,0,0,5,2
excellent service but problem is that most of the uber auto doesn't have online payment option. i think uber shud work on this.,24,4.0,1,0,0,5,0
it doesn't want to install in my mobile phone,10,1.0,1,0,1,0,2
i need this app to stop sending me texts messages all the time especially uber eats if l need it l know what to do. stop sending advitisement messages to peoples inbox everyday without their permission it's so annoying!,42,1.0,1,1,1,0,2
i was a regular user of uber cabs. but i'm highly disappointed with uber now. from the time the app got updated it behaves very weird. doest locate my location well. my home location is saved but still it shows me some other location name for pick up. and now it doesn't accept paytm either. every time the app says plz opt cash payment for this trip. my most trusted and used app has become the most annoying app now. also for a distance of less than 5 kms you charge me 105 where as u keep flashing that all trips within 8kms is 49rs. i'm very very disappointed with uber.,129,2.0,1,0,1,0,2
had wrong address when i installed the app.,9,1.0,1,0,1,0,2
i paid for my trip but am told i owe you,11,4.0,1,0,0,3,2
i can't get a ride. even though i have no outstanding payments. every time i try to book a ride it shows there was an error processing your request. please fix this,32,3.0,1,0,1,0,2
its waste app why mean drivers calls the customers and where urs drop can be end and they informing to driver after they cancelled the trips a lot in this uber happens a lot so keep good driver in uber and keep safe for customers its very important also.,50,2.0,1,0,0,1,2
9302021 refuses to auto update.,5,2.0,1,0,1,0,2
"overall, a decent app. problem is getting a hold of a live person when a problem arises. it is beyond frustrating. we've become a society less and less connected. truly connected. i am finally going to see if the competitor is any better. hopefully they do provide a phone number where you can speak with a live person.",60,1.0,1,0,0,5,0
please let me know if i am all set to requesting a ride now.,14,5.0,1,0,0,2,1
"uber experience is getting deteriorated. in all things like cabs quality, driver attitude, cancellation of trip, longer waiting period we have no option but to stick to uber.",30,2.0,1,0,0,1,2
uber live location option not available even i update the app.but same version of app also installed in another device there live location option available.why? no fault in my android phone.plz fix it. in some phones shows but not in lattest phones.i hope you will consider it seriously.by,48,3.0,1,0,1,0,2
love the hospitality & safety & friendly,7,5.0,1,0,0,2,0
always.on time.and gets me where i need to go in a timely fashion. would recommend to anyone.,18,5.0,1,0,0,2,0
pathetic signup process. please dont dowload this app. no proper assistance to reactivate account,15,1.0,1,0,1,0,2
"used to be great. now app automatically takes the longest route to any destination. i've missed appointments, trains, meeting all because once your in the uber it takes the longest way possible also increases the price outside the estimated amount it takes so long. some rides it's cheaper to take a taxi. needs updating with route selection like google maps. used to be amazing but you're slipping big time.",71,2.0,1,0,1,0,2
cross platform sharing ride info does not work. can not share from android to iphone.,15,4.0,1,0,1,0,2
very bad experience regarding the fare charges. charging very much. also not resolving any matter. even they are not properly responding the messages.,24,1.0,1,0,0,4,2
"like others have said, uber has been going downhill recently, it is taking longer to confirm a ride in the last few months than i've ever known. i still have the app, but am more frequently using competitors who don't have this issue",43,3.0,1,0,0,5,2
i m try to login last two days but still not login waste so much time every time same error show some thing went wrong please try again shut down ur site nd guys please dont waste your time on this app,44,1.0,1,0,1,0,2
nice. needs to improve its service and privacy. cuz my account was hacked,13,4.0,1,0,0,5,2
"setup buggy, just filling in my name failed repeatedly. move to surname ,type . characters added to first name field. shabby.",22,1.0,1,0,1,0,2
the cancellation option doesn't work in the app in the uk. it asks for a reason but doesn't let you proceed. a bit annoying,25,3.0,1,0,1,0,2
"not available when needed ,not any driver are accepting the request",12,1.0,1,0,0,1,2
unable to buy the ride pass. whenevr i try to buy popup comes something went wrong. do get in touch and solve this issue asap. thankyou,27,4.0,1,0,1,5,2
excellent but have issue no provided coads,7,5.0,1,0,0,5,0
"nowadays, passengers are at the mercy of the uber drivers. they simply enquire about the destination and then cancel the trip in the same manner as kali peeli taxi drivers refuse . uber needs to take stern steps by imposing heavy fines for such cancellation to arrest further deterioration the system.",56,3.0,1,0,0,1,2
how to pin location in new update,7,3.0,1,0,1,0,2
its always worked exactly as it should.,7,5.0,1,0,0,2,0
"won't let me verify my account cycles me backthrough everytime. i've tried all options phone, facebook, and google. everytime the robot squares pop up it cycles me back.",31,1.0,1,0,1,0,2
"paid the driver in cash for my latest ride and even after two days of the ride, it is still showing, to be an unfinished payment for the ride. driver asked me to pay in cash as there were network issues to clear the payment via, in the app payment method. and above all this, he charged an extra amount on what was shown at the time of booking. frustrated by the service/technical updates in uber and non supportive staff/ team which has still not been able to resolve this.",93,1.0,1,0,0,1,2
"that's bad app for sri lanka. not helpfull. don't waste your time, money and data",15,4.0,1,0,0,5,2
"i want to add google pay as one payment method. but i'm not able to. there are attractive offers in google pay, and it's the only payment option not available.",34,2.0,1,1,1,3,2
please try to reduce cost for daily booking costumer s iam booking but your giving offers for through debit card holder s but iam giving cash what about me,29,5.0,1,1,0,4,2
1st time use but not get any promo code,9,4.0,1,0,0,5,2
"uber app has degraded considerably, considering the bugs and lack of accessibility for customer support options. even after a payment has been made, the app is showing it as still pending and won't let me book another ride. further, they haven't provided any option to contact customer care for this particular issue. terrible show by uber 👎",63,1.0,1,0,1,3,2
needs to introduce a wallet system or else the driver should have change on him at all times.,18,4.0,1,1,0,3,2
need to improve.good not best,5,5.0,1,0,0,2,2
driver cancel the ride when they wish to,8,2.0,1,0,0,1,2
"it's worst app, they don't have any option to contact with them.am not getting any help from uber , i have added paytm and credit card option in payment method, but when i book ride , i am not able to use these method , getting error, only i can use cash option.i tried to get help from uber help, i did't get any response from uber. even i tried to call them , but i did't get any contact number of uber costumer care. it's a big company , in this app i did't get any option for call to uber . directly.",112,1.0,1,0,1,3,2
"it used work, not anymore. fares are higher and routes are inconveniently chosen. it doesn't work in são paulo, so it's useless for me",26,1.0,1,0,0,4,2
rate is high but drivers are helpful.,7,4.0,1,0,0,4,2
the only problem i found is that the driver which is near is not assigned to you,16,3.0,1,0,0,5,2
drivers in coimbatore charge 40/- extra especially auto drivers.bad experience.,10,5.0,1,0,0,1,2
"3rd class app. all cab drivers denied our self life owner of cab and we r requesting for free. ola , rapido is better than this. bakbak app",31,1.0,1,0,0,1,2
when i confirmed the trip and i contacted the driver simply he replied he is coming shortly but after 5minits your app shows trip is cancelled with out my knowledge then i booked another cab and rs 43 has been charged me for cancellation of before booked so why should we as a costumer loose the money without proper reason i felt very bad for this reason.,75,1.0,1,0,0,1,2
"good, better, best 👍 service",5,5.0,1,0,0,2,0
i forgot my jersey in a blue pick n pay packet in freeman's car. not his fault at all but if he is in this area again i would really appreciate if we coykd meet up for me to get it.,45,5.0,1,0,0,2,1
not user frienly like ola app,5,2.0,1,0,0,0,2
the new update doeant show the location of the cab once the ride starts. the location remains the same as the pickup location. clearing cache didnt help.,29,2.0,1,0,1,0,2
"it used to be a very good app however after installing om a new smartphone it doesn't work anymore - going through the endless loop: enter the phone number, security check, phone number, check, etc. after about 20 attempts i gave up and using lift instead",46,1.0,1,0,1,0,2
very worst service 😡😡😡 july 2019 l have booked a trip and paid by cash.still the payment is not updated.and l couldn't able to book further ride.its asking me ro pay.l dunno how many times l have to pay for this ride.l dunno whether the driver is cheated or its due to the poor system.no customer care services in tamilnadu lndia. poor poor poor poor customer service.,72,1.0,1,0,0,3,2
drivers who are far or already on a trip should not be accepting rides. i should not have to wait 10 or more minutes while i know others are in the vacinity.,35,2.0,1,0,0,1,2
regular uber price surged above upgraded high end black version. by almost 25% and customer service refused to address my problem.,21,1.0,1,0,0,4,2
"sometimes drivers refuse credit card trips, other times they refuse long trips, other times they accept the trip but never showup. it's common now to request an uber for min 30 minutes to actually get a driver that's gonna fully accept the ride.",44,2.0,1,0,0,1,2
is there an uber that i can pay with cash cause i don't use cards,13,2.0,1,1,0,3,2
"worst app when you are in need, when you need to go in urgent it will show triple amount of same destination 200 for the same and on another hour 200 became 600 what a scam is running by uber pathetic experience i wuld recommend use normal taxi rather then this useless app. if your cab driver doesn't want to go for the ride then why do uber hire them unprofessional behavioured by the driver worst app to use. uber deserves below 1 🌟",109,1.0,1,0,0,4,2
"having problem in booking thru credit card, always ask cvv before proceeding the the trip why is it so, you should collect after competition the trip , also, app not responding to update the cvv number, your support system don't have this help,",48,1.0,1,0,1,3,2
very manipulative fares as of late. everyone is shown different fares. they increase the fares by 150 when we almost confirm the booking or add more paytm money.,31,3.0,1,0,0,4,2
"i have been having problems with the app since saturday, and i have contacted support with no resolve, they tell me they had to get another team involved. still nothing.anyone else having issues",36,1.0,1,0,1,0,2
what is happening. i can't even log in.,8,2.0,1,0,1,0,2
"pathetic app. used it daily till i faced a problem. no customer service mechanism in place. u submit a complaint and they never ever resolve it. they neither call, nor mesg you and keep waiting forever. moreover no phone or email to contact them. ola i hope will be better than uber, as can't be any worse .",57,1.0,1,0,0,5,2
the app features are getting degraded day by day. extremely high rates as compare to other drive apps. everytime its shows pending payment even though driver cancels the ride. support/help system is the worst. never respond on time or even try to solve the issues,47,1.0,1,0,0,5,2
i was cheated out of $5 dollars twice today because the driver failed to pick me up: just because i was going to brooklyn: never using this again,28,1.0,1,0,0,1,2
"first time i actually tried to use uber and request a pick-up, the app failed. no reason, no customer support, no nothing. since i needed reliable service, i tried lyft, and lo and behold, it worked. no problem, no issues, smooth experience. uber is trash. uber should take a page from amazon, and have a real, live humans we can talk with!uber is useless. how much you want to bet i receive a canned response from some uber bot telling us how this was a ""unique "" experience? use lyft. see reply",110,1.0,1,0,1,0,2
"poor it security. anyone from drivers side can hack the system and change the fare plan. if someone wants proof, i can provide.",23,1.0,1,0,1,0,2
it takes alot of time to book a cab or an auto. this app is of no use in case of emergencies.,22,2.0,1,0,0,5,2
"this is the worst cab app. they show less fare amount fare while requesting for the trip, and after trip is completed suddenly fare is increased. also uber support system does not reply to your complaints. very very very disappointed. choose ola, its better and what fare they show they charge only that.",54,1.0,1,0,0,4,2
"up until 3 days ago i would have given uber 5 stars. one day i tried to order a ride with uber a error message popped up. despite using the app a week or two prior the message told me i had outstanding charges from months ago and could not order until i paid. so i tried a every card associated with the account that had money on it multiple times. i contacted customer support multiple times yet the issue was not fixed. then i attempted to order food and the order cancelled for the same reason but this time my card was charged. having received no services i again contacted customer support and requested a refund. days later here i am my account still not fixed, still trying to get my money back and every agent messaging me the very same thing word for word. do yourself a favor if you need anything ask a friend, family member, call a cab or use lyft.",188,1.0,1,0,1,3,2
"uber used to work fairly well. ever since the coronavirus outbreak, it has been so much harder to get a ride. even though restaurants are starting to reopen where i live (cincinnati, oh) and things are loosening up a little, it's nearly impossible to get a driver. i waited an hour this morning and could not get one! the closest one was 25 minutes away, and you know i wasn't going to make him drive all the way over to me for a 10-minute ride. drivers need more incentive for sure! fix this, uber!",109,1.0,1,0,0,5,2
"rider not responding at dhanbad location very worst, use less, poor app disgusting.",13,1.0,1,0,0,1,2
"i like uber, they come quickly. but i'm not comfortable with keep sending me notice or advertising and i want them stop.",24,4.0,1,0,1,5,0
i'm new at this but so far so good.,10,5.0,1,0,0,2,0
"honestly this company is stealing money from people. prices fluctuate like never before. i'll go to book a ride and realize i have the wrong card picked, then go to change it and the price changes drastically. not to mention they're asking people twice if they'd like to tip. on more than one occasion it's tricked me into tipping more than i wanted by doing so. that being said, if another service were to be available i wouldn't hesitate to use it.",94,3.0,1,0,0,4,2
service degrading. requests are cancelled. denied. asks for more money than the actual fare. unreliable now. and anything happens we are charged what kind of misleading service is this. are public fool,35,1.0,1,0,0,5,2
we have used uber 4 times and every time the driver. was friendly and they were always there when they said they would arrive.,25,5.0,1,0,0,1,0
"so many cancelations, drivers keep canceling trips halfway through and after waiting for more than 5 minutes, causing me to lose too much time that could have been of some use, and not only that, they don't receive any sanctions while i, as a traveling user, do have penalty of up to 1 dollar, fix those kinds of problems and your rating will probably go up.",69,2.0,1,0,0,1,2
amazing! no problem with app. very easy to use and helpful in need of a fast transport.,18,5.0,1,0,0,2,0
"every time i order food they constantly cancel my order after picking up the food and when i try to contact uber for help i get nothing, when ordering a ride they stop 3 blocks away from where i requested to be picked up terrible service wouldn't recommend using uber",50,1.0,1,0,0,5,2
worst auto service ! most time's we do not get auto service. even if we did they will cancel or never will return the extra change stating they don't have any change on them.,34,1.0,1,0,0,1,2
drivers unprofessionals & need to train them lots.,8,1.0,1,0,0,1,2
uber driver picked me up and claimed he needed to go somewhere . uber driver dropped me off a block away from where i got picked up and i was charged about 5 dollars and some change. i submitted issues with my cancellation fee and nothing was done about it . this app basically robbed me of five dollars . also if you routinely take the same uber trips they start raising the price as time goes on,82,1.0,1,0,0,1,2
it is good but you cannot always rely on uber. the drivers don't accept or accept it at first then later cancel. they don't care if we are in any emergency or getting late.,35,2.0,1,0,0,1,2
"this app sucks so bad when it comes to the drivers. you're literally left on their mercy. the drivers can accept your ride even if they are on another ride. so while it may show the eta to be 5-6 mins, it can actually take upto 25-30 mins. and the worst is even after waiting for 25 minutes, the driver can still cancel the ride. and it's not over yet. the driver walks away with no responsibility at all. you cannot even complain about the driver, because the trip never happened, a trip over which you had absolutely no control whatsoever. now you will have to book the ride again, at a new fare, which usually is higher than the ride your previous driver cancelled. so just pray before each ride, that uber is nice to you and you will have a great experience using it. shame, it could have been a 5 star app, if not for these basic issues.",222,2.0,1,1,0,1,2
their have many problem but also best service,8,5.0,1,0,0,2,0
i have book ride17/9/17 two time but after1 hour wate there is no cab come. but i still got massage trip cancellation by driver. and also receive massage rs 52 and 52 for pay. customer wait for cab and your unprofessional behavior pay ra 105. why ?,50,2.0,1,0,0,1,2
"this app is garbage, as is their customer service. i was charged $8.21 for a trip i immediately cancelled. they claim i put in the wrong pickup and dropoff location. i'm done, app is deleted and i'm going with lyft. i've had too many problems with this app and their drivers. i am editing in response to the developer. i don't want any more ""help"" from support. it's obvious you outsource and they don't speak english well enough to resolve my issue. the $8.21 was refunded, followed by another charge for $6.59. stay out of my account. i have deleted my uber account, along with payment info. keep the money you took, it's a small price to pay to be done with you people. again, your company no longer is authorized to charge my account for anything.",154,,1,0,0,3,2
why do you charge ridiculous prices for short rides? not all of us are millionaires.,14,1.0,1,0,0,4,2
they cancel orders. they charge a lot. i had to wait for hours to get my driver cause every other uber would cancel or would just not come. it was a bad experience over all and really needs work on the high charges as well as the canceling issue. infact i no longer use this app anymore,57,3.0,1,0,0,1,2
terrible experience. driver charged extra amount other than the showed price. and also driver said that he will drop off half way only. really very bad experience. one star is also way more.,35,1.0,1,0,0,1,2
"i booked a city to city trip, headed to the pick up location and waited. then the captain cancelled the trip 3 minutes before arrival. no respect for customers time / plans. no customer service to follow with or complain to. after a month, i had to book a similar trip and uber was my only option. the same incident happened with the same details. i decided to stop dealing with uber avoiding such an extremely unacceptable level of professionalism.",82,1.0,1,0,0,1,2
sometime payment issue. ford. not facility for call and bed expirince,12,1.0,1,0,1,3,2
"great app and service but you need more availability around northwich and knutsford, considering both areas are relatively close to manchester airport and motorways it's shocking that there's not many drivers but always uber eats. please get more taxi drivers around this area 🙏",43,3.0,1,1,0,5,2
charge exceeded than shown initially.,5,2.0,1,0,0,4,2
worthless. can't get an estimate unless you give your phone number and create an account.,14,1.0,1,1,0,0,2
though i have not used it but i have favorable reports from friends and relatives using uber,16,4.0,1,0,0,2,0
download hone k bad bht jdaa problem face krne pad raha login krne . bakwass h ek dm,18,1.0,1,0,1,0,2
١-مبقاش دقيق في الوقت ممكن استنى ١٠ دقايق و يظهرلي ان بيني و بينه ٣ دقايق ٢-مش بيجيبوا الأقرب ليا رغم اني في منطقة حيوية جدا جدا ٣-ال app مش بيظهر التحركات الفعلية للسائق ممكن يبقى عندي و يظهرلي انه لسه فاضل دقيقتين على ميوصل ٤-الاسعار بتختلف اختلاف كبير لنفس المكان و نفس الوقت و نفس ظروف الطريق و مش في أعياد بروح نفس المكان من ٣٠ ل ٥٥ جنيه,92,2.0,1,0,1,0,2
"when the driver cancel the trip, it didnt apper on (my trip ) . many driver call me and ask if i cancel the trip and they take me to my distination and i give him the money without the companey knows . when i dont agree of this they cancel the trip . and i cant complain about them",60,3.0,1,0,0,1,2
"uber has been ripping off people for a long time, and the biggest rip off they have going right now is the fact that after you take a ride and complete it and have already paid for it, hours or days later uber will go back and update the trip and charge extra money to your card depending on how much they felt like updating your trip….i'm not sure if this is the driver changing the destination on their end but either way it's a total rip off to be charged for things you are not even aware that they are still counting. please lower your prices for riders so we can be able to provide better tips for the drivers and please stop updating the trips after they have already been successfully completed! and please actually get a real customer service number! i don't understand how a billion dollar company makes it so hard to get in contact with actual humans that can help way better than an automated system .",197,,1,1,0,3,2
"i updated my new discover card two rides ago, but you have never removed my expired card from your app. it came up first again and i had to reenter the new card all over again. as a result, jared stopped driving towards my pickup spot and i had to wait longer. please delete my expired discover card. jared was an excellent driver! he was far better than your app.p",72,3.0,1,0,1,3,2
a lot of drivers cancel the trip.,7,3.0,1,0,0,1,2
uber support has gotten much better and quicker imo. my only issue now is that in the 5ish years ive been using it prices have more than doubled. this used to be a convenient alternative to cab service but now its the price as i would have paid for cabs 5 years ago.,54,3.0,1,0,0,4,2
app doesn't work extremely well sometimes. reported a missing item for an uber eats order and i am yet to receive a response. it is confusing that uber doesn't have more direct support for issues (i.e. some kind of support chat or direct e-mail account for the public to see) which is extremely surprising considering how large this company is.,65,3.0,1,0,1,5,2
"love the app, the accuracy of your location, the safety measures for the passengerd is great. ❤️👌they need to improve with managing refunds, double billing and trips canceled by drivers.",31,4.0,1,0,0,3,2
"reusing uber after a couple of months. now, i can not book any taxi. i am trying to ""add payment"", and i see a blank screen. i tried to create corporate profile, that also shows blank screen for ""add payment"".",40,1.0,1,0,1,3,2
i used it twice fare were ok but yesterday i try to book but fare was too much unaffordable. i want to ask reason. it ll loose stars,30,3.0,1,0,0,4,2
so cool and i know im safe by riding on this uber .,13,5.0,1,0,0,2,0
pathetic .no proper customer service. they charge you more and when you complain they say that it was due to incorrect gps error and that the refund money will be provided in your uber payment credits but this never really happens!,42,1.0,1,0,0,5,2
"map has no help! button (emergency calls) a) police. b) families. c) relatives. d) on road neighbours uber/ola cars urgency help. e)driver issues - live communication call center help. if is heshe arrogant or doubtful drivers drunken before starting. -- 1.route map is not clear. 2.need multi coloured roads(use very light colours), 3.landmarks (any dark colour,) 4.main road colours(lite red), sub main roads colours(lite green), street road colours(lite blue). 5. app is not easy.",93,1.0,1,1,1,0,2
"no customer support at all. pathetic. some problems need personal interaction, let it be via e-mail, phone calls etc. how to contact you for problems. you guys don't care about the customers at all.",37,1.0,1,0,0,5,2
"some key optins missing.like if you have a scheduled pickup and drop, it will not be listed in the app.thus leading to confusion",25,3.0,1,1,1,0,2
every morning this app tries to charge me 40 to 70 dollars to go three miles its infuriating maybe prop 22 should fail i don't see how it would make a difference as they're already trying to gouge my wallet for everything as it stands,49,1.0,1,0,0,4,2
it's really good aap i was so enjoyed my journey with uber driver.,13,5.0,1,0,0,1,0
"uber is irritating nowadays, even if driver cancel the ride i'm being charged , worst service by uber and team , deducted money from paytm, not sure whether it's application error or uber's mistake , no customer service.",39,1.0,1,0,0,1,2
"i m a new rider . till now i hv 6 rides & think u give all authority to captains they can cancel rides & transfer to others , this is very unjustified , rider like me is totally depends on captains & there is no way to complaint or contact or helpline , plzzzz do something for this , thanks",58,3.0,1,0,0,1,2
not friendly help option how to use uber software more friendly,11,3.0,1,0,0,0,2
app is good except on cases it freezes sometimes even when the driver had cancelled the trip,17,4.0,1,0,1,0,2
this app is unnecessarily selecting longest route. whereas i know the shortest route. its very difficult for a stranger to find the shortest trip in case of emergency. uber must allow to add via location to manage routes as per passenger s choice. also no customer care details incase someone wanted to speak and resolve issues,61,1.0,1,1,1,0,2
finding a decent driver in less than 30 minutes is a complete pain in the ass,14,2.0,1,0,0,1,2
worst service i had my trip and it was a disaster i had to pay more as the driver demanded to pay more he forced me to pay and my issue is not yet resolved. i request a call back from you guys.,43,1.0,1,0,0,1,2
some drivers are not responding at all.they are often cancelling the rides,12,2.0,1,0,0,1,2
i was taking a trip on this friday i.e 6th september the amount which was quoted in the begging of the trip was something different and the amount which i had to pay at the end was just double of what was shown. i had a limited amount of money with me while travelling it became very difficult for me to get money from somewhere at that time. i normal prudent man would just take some extra money with him while travelling the fare just got doubled. this type of service is unacceptable.,95,2.0,1,0,0,4,2
"very happy with the service, i find it to be prompt and reliable!",12,5.0,1,0,0,2,0
the options to report problems or issues are difficult to do,11,4.0,1,1,0,5,2
"the reason for my review is that i requested an uber and i saw on the app that she sat in her parking lot for 30 minutes and didn't move. i attempted to use the help option on the uber app and it was to no avail. there should be a way to block drivers from ""stooping"" and collecting cancelation fees and leaving riders with no transportation. she literally would not cancel, forcing me to cancel on her and get charged. the worst thing was i was late waiting for her to cancel. please fix that.",101,2.0,1,1,0,1,2
awsome app but need to improve auto services . i my area very less auto services is there . i like about fare . thank you uber .,30,4.0,1,0,0,5,0
someone else is using my emailid and i am seeing his travel report everymonth want to comaplain but not getting any option plz resolve this issue,28,1.0,1,0,0,5,2
when it exports location from map it makes a big mistake which lead to pay too much and take very long time,22,3.0,1,0,1,0,2
"adding any credit card as a payment method is next to impossible. to top it, if any help is required to sort this issue, it is very difficult to get the relevant help and speak to a non-machine entity (human help).",45,1.0,1,0,1,3,2
worst navigation of all time! you cant pinpoint the exact location where you are waiting and your driver arrives and stops miles away from you - real horrible experience while you are in a hurry!,34,2.0,1,0,1,0,2
"uber should start an air uber because there lots of private pilots with cessnas and a commercial pilot's license that could be put to work. i live near four general aviation airports in ontario, calif. i would regularly pay $250 per hour to fly over all the effin traffic to areas around southern california and beyond!",63,4.0,1,0,0,5,0
uber is awesome always get a ride when you need it.,12,5.0,1,0,0,2,0
hated it. driver denied to go to my destination coz he had to go to somewhere else. then app stopped working. damn on those service providers.,26,1.0,1,0,1,1,2
"i can't request a cab when i needed. every time when confirm the ride, an error occurs. help desk people say only one thing that reinstall the app. disappointed.",33,2.0,1,0,1,0,2
"so dependable, you can always count on it. issue resolution is also very good as compared to its counter parts.",21,5.0,1,0,0,2,0
بأسم رابطه المليون كابتن من حقنا نعرف واجهه العميل قبل بدايه الرحله,11,1.0,1,1,0,5,2
"been a lot better/nicer drivers in the last 6 months. thx. often cheaper than lyft, when i check.",17,4.0,1,0,0,1,0
it's make our rides easy,5,4.0,1,0,0,2,0
"at 180 mb, i expect to be able to hail a space shuttle and not just a cab!",18,3.0,1,0,0,0,2
this four star for 3 months before my ride . why you giving one fare before ride and take extra fare after ride.? every time auto driver take extra cash. i complaint your customer care and refund the cash. next time you doing same problem. why you did not show real fare? if auto late you will take our cash.last two months this happening to me while selecting auto for ride. you give me 50% offer for intercity ride.but i did'nt get this offer when i book taxi for ride.,103,4.0,1,0,0,4,2
very poor service such a irritating they don't have customer care for customers and payments issues such a big problem thatari -k- bre uber company.,27,1.0,1,0,0,5,2
this was ridiculous behavior towards us. the driver was not even trying to listen to us and without informing us he cancelled the trip. that was really really bad experience i would give 0 star to that if it was there. please provide good service otherwise stop accepting the trips,51,1.0,1,0,0,1,2
best ride for dhaka city.,5,5.0,1,0,0,2,0
"why is it that when you buy a pass the cheaper rides don't appear anymore? i have the 6.49 pool package with ""15"" percent off and i swear every time i get this package the cheaper rides stop showing.",38,3.0,1,0,0,4,2
bad experience.i was travelling from delhi railway station when i booked my auto it shows a fare of 210 but when i reached the location the fare was 292 how is this possible the so why should i pay extra money. your app has some technical glitch please work on it or you are playing with customers,58,1.0,1,0,0,4,2
driver cancelled the ride after confirming on the reach the location. no contact made from the driver prior to cancelling.,19,1.0,1,0,0,1,2
more time ask email id,4,2.0,1,0,1,0,2
it was gud alhamdulillah. thr was no issue.,8,5.0,1,0,0,2,0
worst experience with uber at kempegowda airport. the staff is not at all helpful and you keep telling your problem but they turn their heads. they are anti north indians and are partial to help out. they don't accept the bookings through uber lite and make you install another app and make you stand in a queue and then play the partiality game. i seriously want uber to take a strict action against bangalore airport uber staff. they are highly rude and rough with girls. another issue is these dri,99,1.0,1,0,0,5,2
"app's ok, company is not. this evening i need a ride - i open the app, tell it where i need to go, i get a price. then an announcement pops up telling me i get a 30% discount. i confirm i'd like that discount and click to book the ride. same price, no discount. ok, something doesn't work but i need the ride so i book it. at the end i find out uber has billed me 20% over the booked price. so - not only i didn't get the discount but i paid 20% extra. pure bait and switch. nice one, uber!",121,1.0,1,0,0,4,2
"my account error all the time, please fix this i cant not order any ride, if you fix this i will give 5 star",26,1.0,1,0,1,0,2
no drivers picking up for cards. some accepting and cancelling at last moment when it is a card payment. awful service!,20,1.0,1,0,0,1,2
very long waiting time. drivers refusing.,6,3.0,1,0,0,1,2
there seems to be a fair degree if lag between the time estimated for the cab to reach me and the actual time. it always varies between what is shown before i book and what is shown after i book.,41,3.0,1,0,0,5,2
"worst fare system. you should use then, when no ola.",11,2.0,1,0,0,4,2
الشركة بقت تتكبر ع العملاء😔💔,4,1.0,1,0,0,5,2
unprofessional drivers these days. always calling to ask for your drop off location and then cancels the ride if they feel it's short.,22,2.0,1,0,0,1,2
why did some drivers had to make me feel stupid for using this app? this app is great but some drivers did things i did not expect such as tricking me to pay them even the driver actually cancelled on me. why did your drivers acted this way even i actually paid them with my hard-earned money? please fix this before i start hating your app,65,2.0,1,0,0,1,2
"pathetic! tried to get an uber to my home (7km), 8 plus drivers cancelled on me, drivers won't take the trip, they only want to do the long distance expensive trips. uber should not allow their driver to cancel evey short trip, pathetic policy. took me more than an hour to get home by bus.",57,1.0,1,0,0,1,2
"it's not cool to spy on your users. ios is having the spying removed, but not android? and then you guys spied on lyft customers and drivers too. for shame. will never use/download again and i will be letting my friends and family know how bad you guys are.",54,1.0,1,0,0,0,2
uber has been charging a lot higher for quite a while now. i am in currently in qatar and a 10 qar before would be 13 to 14 qar now.,33,1.0,1,0,0,4,2
"the drivers are great but i really don't like the payment system. i had a trip which was estimated at r66 and uber debited my account the moment i confirmed the trip. that's fine. but then the trip comes to r68 and rather than debit my account with the difference of r2, uber debits the full r68 and i have to wait for 2 days to get my r66 back. it's nonsense and it won't work for me.",92,4.0,1,0,1,3,0
useful app until your bank cards expire. i haven't been able to update payment method with my new card details nor can i delete or remove the old ones.,28,3.0,1,0,1,3,2
1. should ask number of luggage pieces. 2. should ask number of pax. 3. should not increase price estimate for scheduled rides. 4. should train drivers to locate pax location via gps.,39,3.0,1,1,0,5,2
i have been using this app for 2 years without problems. recently my credit card mode did not send me an otp on time so i added a new payment mode of upi and made full payment. even after a month the amount keeps showing on the app and it does not book a trip for me as it says i have to still pay for it. i have already paid for the trip using upi and the amount is debited from my account one month ago! please solve this problem and i'll be a happy uber user again.,107,1.0,1,0,1,3,2
good app but problem in auto uber only,8,5.0,1,0,0,5,2
"first ride request, all payment methods declined. acct balance not an issue. eff uber ill never use this service, my money isnt good enough😡",25,1.0,1,0,1,3,2
"this app is great but. the drivers i get are always moody, shouting and take more money. i complain every single time but no one takes me seriously. they have so much behavioural issues. i dont want to take their service anymore. no one cares about bad rating either. i really wish authorities take serious control and do as required.",58,1.0,1,0,0,1,2
"i would ride one time but money deducted 4 times through my debit card. i complained many times but still my issue has not been solved (i.e.,my money has still not been refunded). he always assures me that he will refund my money but never does please look into my issue and solve it as soon as possible very disappointed at such a disgusting service regards",67,2.0,1,0,0,3,2
it's a good app but how unprofessional the drivers are. they ask you where you are going and won't move towards you until you tell them the location📍. and if the location doesn't fit their idea then they will cancel it. and the whole process of searching for a new ride takes place and the next rider does the same. i used to love uber but you should really monitor your drivers.,83,2.0,1,0,0,1,0
"don't use this app much. and yes, don't use prepaid wallet or postpaid facility. pathetic support support system. can't rate less than 1. the auto broke down in between the ride but the refund is not issued yet. two days back i was charged twice as the driver said the payment wasn't received and argued while it was deducted from my wallet and i had to pay again using e payment. and their customer support never responds to call or queries. extremely irritating.",98,1.0,1,0,0,5,2
best service in new delhi,5,5.0,1,0,0,2,0
"only issue that i face using uber is its location😡😡 , kindly work on it.",15,3.0,1,0,1,0,2
dated / timed booking can be applyed.,7,4.0,1,1,0,0,2
used to be a good ride app but now its awfully disappointing. there are so many uber drivers around my town but yet no one volunteers. thinking about deleting this. it's worthless. update on 6/25/2022: still a worthless app. needing a ride home from work at 10 pm and no drivers around to give me a ride. terrible.,63,1.0,1,0,0,5,2
the app works fine. what makes me mad is the drivers they are very rude my exs mom needed him to go out to her because she needed help his car was not working so i had to order him a uber around 9pm 3 drivers showed up then said im not going that way then took off one driver had no mask on rubbing his face and nose,69,2.0,1,0,0,1,2
"first off, ubers way of getting ahold of you for a concern is the worst. going to the help section, trying to figure out what you need of help with then email. when you should just have a hotline to call and have your questions answered in a timely fashion. secondly received an email to receive $30 off. now it doesn't work because i'm ineligible for it when they sent me the email yesterday and it expires tomorrow. this is the worst i've had with an app. thanks.",100,1.0,1,0,0,5,2
its really good always i ll be with confidently espicaly in night time whenever wherever i ll go but recently i got an small prblm becs of cab got cancelled and still it' didn't sollowed but plseeeee solow it as soon as possible n next time please don't do this prblm n i hope ur understanding thanks for ur all,69,5.0,1,0,0,1,0
i almost can't live without it.,7,5.0,1,0,0,2,0
best cab booking app but please have auto rickshaws like ola,11,5.0,1,1,0,5,0
drivers won't accept my request,5,1.0,1,0,0,1,2
new update gives problems while adding or deleting payment options.,10,2.0,1,0,1,3,2
app has no system wherein a customer can speak to call centre support staff.kindly incorporate this feature.it is very important for customer satisfaction. .,28,4.0,1,1,0,5,2
drivers are asking to cancel the ride,6,2.0,1,0,0,1,2
it's good but need to be more better service,10,4.0,1,0,0,2,0
horrible payment system my account has worked for a year now! i am a cabin crew and i travel a lot. i used to use uber a lot for rides and food delivery. there is no actual way to contact uber.,41,1.0,1,0,1,3,2
one bad experience other wise its fine i take pull ride and showing me 19.54 rs for my destination when i reached driver asked me for 54 rs don't you have fixed amount in pull ride why should customer pay extra,41,3.0,1,0,0,1,2
"primero me cobran una tarifa y des úes me cobran otra, tardan mucho en llegar los carros y hay pocos descuentos",20,2.0,1,0,0,4,2
customer care is good. there are basically 2 problems we face in ghaziabad (201014) 1. unnessesary long route resulting in high toll tax. 2. driver cancle or ask you to cancle after asking for destination.,35,2.0,1,0,0,1,2
they charge twice as much as lyft,6,2.0,1,0,0,4,2
"hey remember me, i left a scathing 1* review before. you guys contacted me. i was so upset that i just didnt want to deal with you. guess what? i gave you another chance and what happened. 1pm requested, said 4 minutes away. car took 20 minutes to get to me. had a 1:30 catering event for 1:30pm $1300. app said i will get there after late driver picked me up at 1:37p figure 7 minutes late not too bad. didnt get there until after 2pm. driver didnt know the city. i am going to see if i can sue.",118,1.0,1,0,0,1,2
while booking it shows short tym but driver take very much tym to come for pickup at given address,20,1.0,1,0,0,1,2
can't load any payment methods other than paypal,8,1.0,1,0,1,3,2
clicking on ride for crashes the app,7,1.0,1,0,1,0,2
this app is very bad it takes extra payment from us. i will tell you not download this app.,19,1.0,1,0,0,4,2
i got thru this time it needs some work.,9,1.0,1,0,1,0,2
"the services of uber cabs are detoriating day by day. after booking the cab they try to cancel the trip because of the long distance and they try to impose the cancellation formality over the passengers, so that they can charge an additional cancellation charges for it and maintain their reputation. getting the worst service day by day",60,1.0,1,0,0,1,2
why uber driver cencel trip or something he coming late . it's totally inconvenience,13,2.0,1,0,0,1,2
only had 3 issues in 5 years of very regular use. every case was quickly dealt with by uber. very happy.,21,5.0,1,0,0,5,0
"so far my experiences have been great. knew what the vehicle looked like ahead of time so we could wait/flag them down. able to pick and choose your drivers, know the rate ahead of time, etc. missing one star because of the occasional glitch during peak times.",48,4.0,1,0,1,2,0
"they are fast , like the real time maps , have not waited more then 20 min for one to show up ( that may vary because i use them when it's not many folks going anywhere ) , they all drive right ( follow the law ) as well .",53,5.0,1,0,0,5,0
drivers cancelling rides all the time and since covid protocols are almost done.ac should be on. don't wanna pay that much fare for melting myself down in the back seat,32,1.0,1,0,0,1,2
"cant set exact time to pick up, always shown error, try other locations or on depend",17,3.0,1,0,1,0,2
"i have a tight schedule and hence need to get to places on time so, kindly do something about the drivers in pakistan as they do not confirm and/or cancel the trips on purpose without any clear reasons just to make sure the prices go up. this as a result end up wasting alot of my time.",62,1.0,1,0,0,1,2
"recently the drivers have been terrible! thursday the driver's phone was switched off for about 5mins before he finally put it on, only for him to tell me how map isn't working in a very rude manner. told him to cancel the trip he insisted i be the one to cancel then i used my sister's phone to request for another ride only for uber to debit me 400 naira. meanwhile the driver never called me after i told him to cancel the trip. today i requested uber and the guy is a total novice still claiming, i simply asked him to clarify if he's familiar with my location he said yes only to call back 10mins later that he's somewhere he can't pronounce the name. and i'm in a hurry so i asked him to cancel the trip and he just switched off his phone. this is so wrong and painful. i think uber should also care for their customers needs also. make provision for us to make complaints before debiting. please do something am fed up already. i'm an hour late to appointment thanks to uber",192,2.0,1,0,0,1,2
app crashes frequently and not working properly but service is good. they should improve application performance.,16,3.0,1,0,1,0,2
"i am giving two star for service after booking vehicle. but i will give half star for booking vehicle, minimum 15-20 minutes to search vehicle by app. drivers don't prefer uber. they are always looking for ola booking.",39,2.0,1,0,0,1,2
nice app. need more features and upgradation.,8,5.0,1,0,1,0,0
i have been charged 320 extra as i have already paid 320 for the fare online. loss of 320 rs. poor refund policy by uber.,27,2.0,1,0,0,3,2
this is a very bad taxi app it add-ons extra charges of past cancelled trips and even do not refund the extra charges in next ride/trip.,29,2.0,1,0,0,4,2
now even though i can sign into my account they can't find a single driver to get near to me within a decent amount of time but i still get charged on uber cash when i canceled the ride because it's too far away and it's 0°if i could break - 10 stars i would and that's sad coming from a worker for uber.,66,1.0,1,0,0,5,2
"first of all everything was fine. then what happened i got an email from uber that said ""hi jj, please visit this link to confirm your email address:"" so i clicked the link and everything seemed okay next moment i lost a lot of money because someone took a expensive trip on my account which is impossible since only i use it and only i know the info. okay so i stayed calm and went to the bank they said i should contact uber and find out what happened first . so i contact uber and their support has not answered me in 6 days now . worst app with worst support ever . no wonder people start using local taxi services instead of uber lately.",161,1.0,1,0,0,5,2
"the drivers in here (specially india) are such morons, they would say that they are coming and out of nowhere cancel the ride, i have had a lot of issues with them and there is no penalty to such driver, i hope they fix that, its so annoying, i have been late to office a lot of time just because of them canceling their ride",68,1.0,1,1,0,1,2
always clear booking options and fast response,7,5.0,1,0,0,2,0
if it's not broke don't fix it,7,5.0,1,0,0,2,1
i invited my many friends but not one time i got 50 off and i had left 1 remaining 50 off coupon that is also got away without my using. dont fool people,34,1.0,1,0,1,3,2
last week i went to this same address the driver went way out of the way and i got charged for it.i said a lot of bad 😞 things about him. i went to the same address today and ran into the same problem only this time i found out that it was not the driver's fault. i did not know uber sent the drivers directions to take to get to the destination. all the money that uber makes they have to cheat people by adding extra miles shame on you. the trip was $11.96 and then another $4and something.,120,5.0,1,0,0,4,2
i'm down 25 dollars cause of this terrible way to add refill money. so i refuse to use this since they cheat us out of are money.,30,1.0,1,0,1,3,2
uber has not disappointed me as yet. just wish there were more discounts,13,4.0,1,1,0,5,0
"***** five star experience, they even have candy. i was pleasantly surprised by their prompt response time don't let me forget to mention about the courteousness. what are you waiting for jump online, download the app and in no time you'll be there and quickly.",45,5.0,1,0,0,2,0
at frist i enjoyed uber then i reset my phone then uber just keeping account and number. i cant sign in my account,23,3.0,1,0,1,0,2
wonderful person. every driver needs to know public service skills. what a gem. thank you bryan!,16,5.0,1,0,0,1,0
"this app was once good. now it doesn't work and even though all my apps on phone are updated but the app keeps on saying ""google play services are updating"" and doesn't work. i had reinstalled the app but still the problem is persisting.",46,1.0,1,0,1,0,2
only two stars until it can be installed to sd. insane amount of storage needed.,14,2.0,1,1,1,0,2
"great ride, app a bit confusing",6,4.0,1,0,0,0,2
"you deserve a -10 rating! i was over charged for a ride by r51.00 on 27 july 2022 and when i queried it as soon i disembarked the uber vehicle, uber support tells me my query can't be refunded as its 30 days over due. thank you uber for ripping me off on r51.00 and no explanation on what the over charge was for. your app is the worst and your support is a total waste of time. thanks for being nothing but thieves. zero morals :((",86,1.0,1,0,0,3,2
worst app. always charge extra money. their drivers dont have change so you have to pay them extra cash. the rider has to pay the cancellation fee if driver cancels the trip. they charge you as per their need. and no help is done by them if you ask support from them.,55,1.0,1,0,0,1,2
driver behavior and mode of payment issues. charged both by the driver and uber,14,1.0,1,0,0,1,2
sometimes the app gets stuck and the reason for this is not non-availability of internet. second of late the driver knows apropri the destination and also the charge and if he is not happy with any of these two he decilnes. my wife is a cancer survivor and there were days when i waited for more than an hour at omega cancer hospital in hyderabad. this decision of the management needs a relook,77,5.0,1,0,1,1,2
"no customer service. have an issue and need an actual person? forget about it. it allows the drivers and stores to charge for items never received. then when you want to catch a ride, they ban you from doing so because of an ""unpaid"" food delivery order you never actually got. now you're left stranded at an airport with your 3yr old and waiting for hours for a ride from a friend. screw you uber.",86,1.0,1,1,0,5,2
you guys scamed me over charged me for a ride and dont reply back to my mails.i want my money back,22,1.0,1,0,0,4,2
its good and come out the house,7,3.0,1,0,0,2,0
terrible w maps and finding locations,6,1.0,1,0,1,0,2
unable to get old id,4,2.0,1,0,1,0,2
"app doesnt work. once i open it it asks for immediate update, then forwards me to the app store.",18,1.0,1,0,1,0,2
"why is there no way to cancel a ride before its picked up? my area was dead for drivers apparently as my ride kept jumping from uninterested car to uninterested car and i was just stuck in a loop of searching. when someone finally did pick it up, they were in the middle of dropping someone off on the opposite side of the city. the wait was longer than the walk home, so i just walked. and i still got charged 5 dollars. really dumb.",94,2.0,1,1,0,5,2
never had any issues with getting where i need and want to go.,13,5.0,1,0,0,2,0
"pop-up keeps recurring stating paytm account needs to re- authorised, but doesn't allow you to do so nor does it send the verification sms.",25,4.0,1,0,1,3,2
"great app, just wish you could select the gender of the driver, i am a female and would prefer to have the option of requesting a female driver. i would feel safer then, instead i have to order, then cancel every male, and men seem to be the majority of the drivers.",55,5.0,1,1,0,5,0
i tried several times to add credit card number but keeps giving me error and to try again i registered in another taxi app and worked very well,29,3.0,1,0,1,3,2
uber mini and bike is not available in this app,10,2.0,1,1,0,5,2
"missed my flight because of this garbage service. first my driver was only 11 min away.so i book it. it jumps to 23 min immediately. so i cancel to rebook a faster ride ( i was going to the airport, so whichever ride it was didn't matter, just needed the fastest). the second driver was listed as being here in 12 minutes. it's been 20 minutes and he's still 7 minutes out. been 7 minutes out for 4 minutes. if you are going to use these pieces of garbage, hope you don't have to be on time.",121,1.0,1,0,1,5,2
"i always get this issue after booking an auto or cab.it says ""we can't reach our network.the trip status may be outdated."" and we can't track the vehicle. please let us know the reason.if it was a network connection issue.then it should not book the vehicle so fast. always frustrated with this problem.it happened in my old mobile too.",67,2.0,1,0,1,0,2
this app definitely have an issue. i have been doing the same registration over and over again.,18,2.0,1,0,1,0,2
very bad experience with downloading.,5,1.0,1,0,1,0,2
it's good and easy to use cheapest rate and behavior of driver is so cool,15,5.0,1,0,0,2,0
very hard to book and choose pick up location,9,2.0,1,0,1,0,2
"hate uber just for two simple reason: 1. i have been charged for the cancellation fee even though driver denied for the entered location which was not at all my fault. and, 2. secondly, the worst customer support wherein they do not at understand the scenario and stuck to the point that driver has cancelled after waiting for few minutes which does not validate that driver has not denied to go to the destination which i entered. thanks uber for the wonderful support. will never come back to you. hope this works for you as feedback and you take appropriate action to improve the comtomer experience. regards",128,1.0,1,0,0,5,2
tried to put in gift card but not working.,8,2.0,1,0,1,3,2
using uber services is awesome i am a frequest user of uber mainly because the price is ver low comparte to other services. mainly customer service is very active.,33,5.0,1,0,0,2,0
"i am using the app for year, now driver booked the auto then show directly drop off time and i cannot track auto details and location. because of these i need to cancel the auto. ones i tried to not cancel the auto after few searches the app tries to find the driver but in starting of searching that time only driver accepted my request, i don't no what is the glitch happing. if there was permission to upload the screen shot then i upload the photos with proof.",96,4.0,1,0,1,0,2
there is no payment option of upi to pay for the travel. it's disappointing because if i use paytm there is a minimum balance of rs.350 and because of that there is no other option of payment.,40,3.0,1,1,0,3,2
extra charge added after seeing the final rs.,9,2.0,1,0,0,4,2
"needed to use it for the airport. couldn't find me an uber (i tried for so long) despite me being in downtown vancouver, with several ubers nearby. gave up and just called a taxi which arrived in a few minutes, now i'm late to the airport but at least i found a replacement for uber considering it costs the same (might actually be cheaper) but is way more efficient also everytime i use uber to go anywhere i have problems, either drivers cancelling, being late, or whatever",104,1.0,1,0,0,5,2
"convenient in general but not when things go wrong. app itself works relatively fine but if there's a mistake or some issue that needs solving, customer service centre is not flexible enough. they do solve issues but the process can be more simplified with more options given to customers, even in the app itself without us having to go through the hotline to reduce frustrations and save time!",68,3.0,1,0,0,5,2
"poor customer service in providing timely resolution. once you raise an issue with the uber help team, don't expect any positive resolution as they close the inquiry just for the sake of it. even if we reopen the inquiry they again close the inquiry without any resolution.",48,1.0,1,0,0,5,2
mannn whoever created this god bless you ❤️,8,5.0,1,0,0,2,0
"driver asked me to cancel my ride, i thought that would be ok coz its just a 5 mins away drive. not until i was there inside his car travelling for almost 3 hours and was charged 200sr that was supposedly just 10sr.",48,1.0,1,0,0,1,2
"dear uber, kindly remove the term ""affordable"" from your tagline. most of the times, your rides are not affordable, even when the demand for rides is low. i don't wish to hear any silly explanations regarding your pricing model - i have heard it all. if you want to be honest, then best do away with your ""affordability"" claims.",65,3.0,1,0,0,4,2
"your customer support is pathetic.you and your drivers cheat customers. i paid the fare for a trip using credit card but after the trip driver again asked me to pay for the trip i.e for a single trip i paid double amount , one to the uber and other to the driver. when i informed this issue in support section of uber app i got a message that the amount can't be refunded. this is really frustrating. there is no ther way to approach the customer care. uber should be banned in india.",107,1.0,1,0,0,3,2
cant finishing download cant request a driver missed doctors appointment,10,1.0,1,0,1,0,2
no1 fraud app i had booked a trip but the driver doesnt came for more than half an hour and didnt pick my call if they are not ready to pick up then why the hell they are accepting the request if i cancelled the trip uber will steal my money has partial payment i have to wait for the driver to cancell the trip then only i can do new booking very frustrating then i booked in ola for my journey the cab drivers and uber are partners to steal money there is no customer care no to contact,118,1.0,1,0,0,1,2
app downloading is time consuming,5,2.0,1,0,1,0,2
you can see that i decline every ride that i make under $3. quit sending them to me i'm not going to accept any and that will make my acceptance rate lower but i don't care i cannot afford to be nickel and dime to death by my employer. which is you,53,2.0,1,0,0,4,2
"* it's for self driving car. but in dhaka, nonprofessional driving licence holder are not allowed to drive uber. (should update the rules) * need uber pool option in dhaka city. * the cost are increasing day by day in dhaka. i was a regular user. but now, i do not use it. always try to find a alternative way. think about this side. * it should be also available for bike and other type of vehicle. * need to setup customer thank you.",93,3.0,1,1,0,4,2
uber does not have proper help options. there is no formal reporting mechanism. here is the issue: booked a trip. driver arrived. we got in the car. driver accepted the ride then said he cannot take us and asked us to get out of the car. now there is no.option in the app to report that the trip was not taken as the driver accepted the ride. uber charged me for the ride that i have not taken. i do not have an option to report that i have been charged for a trip i have not taken.,110,1.0,1,1,0,1,2
better than any other cab service app,7,4.0,1,0,0,2,0
"need more midnight drivers, and ones that don't sit there for 20 min just to cancel like c#^!$",20,2.0,1,0,0,1,2
i have been unable to make any rides because it says that i have an earlier pending payment. and the only option to pay it is through paytm which i don't use and i have no option of calling customer care. way to let someone down with your confusing and crappy app and policy under!,59,1.0,1,0,1,3,2
payment management is awkward. switching from business to personal bumbs easy and payment method not available unless you are booking something. had my personal use show up on expense account not a clear path to fix.,36,2.0,1,0,1,3,2
complaint registering mechanism for riders on app is almost non existent. app very frequently hangs both on wi-fi and mobil network.,22,2.0,1,0,1,0,2
"cheaper and quicker to arrive than local taxis. most drivers are friendly and helpful. app can sometimes point drivers through restricted roads: i have to warn drivers not from the area to avoid a local bus only road. lots of helpful features i've yet to use, but glad to have as an option such as fare splitting or location sharing.",62,4.0,1,0,1,0,2
"arrived in newark airport and paid a fortune for a taxi. i tried uber for my 2nd ride on this trip,, and had a wonderful experience. up front i know the cost and the wait time. wait was 4 minutes, , and when he was 1 minute away, i stepped outside. i confirmed his license plate and approached the car. he confirmed my name. the ride was safe, the driver was polite and pleasant, and the car was spotless.",89,5.0,1,0,0,2,0
"app doesn't reflect problems with drivers, that try to add a extra trip, for a 3 minute stop, on the way. some want to charge for a whole nother trip, and there's no way to complain, or phone number to call. another, are no pickups, because the driver cancels trips, no more than 1 minute away from destination, which you get another driver, do you have to pay a no pickup fee. what's up with extra stop? why do you confirm first? backwards! get voice ai, like everyone else! cancling trips too",111,2.0,1,1,0,1,2
can drivers are not responding at the difficult so kindly do the base work before appointing a cab drivers,19,3.0,1,0,0,1,2
the cleanliness need to be improved,5,2.0,1,0,0,1,2
"there were two ladies up front and they were obviously friends, roommates, or lovers. the driver had no clue what she was doing. i'm not even sure if it was my assigned driver. the vehicle was correct. i felt like the the passenger knew way more than the driver. this is why i stopped riding and it seems nothing has changed for my safety.",67,1.0,1,0,0,1,2
app not letting me request ride been using app fix asap,11,1.0,1,0,1,0,2
a lot of issues have happened using this app.sometimes the location is wrong sometimes there is no drop location shown.do not expect such service from uber really disappointed.,31,1.0,1,0,1,0,2
"worst experience during emergency times like heavy rains. even if the cabs show up on map, nobody responds to your call. this happens most of the times. stop this attitude and provide proper service to people.",37,1.0,1,0,0,1,2
its very sad that i kept waiting for cab in the requested place in krishna nagar for 20 min. the driver asked me to come out on the main road. i live in vasant kunj n i had no clue of the location where the driver was waiting. i waited for 20 min in the heat n ultimately cancelled the cab. now i get a message that rs. 42/ will be charged as cancellation fee in my next ride. please ask the driver as to why did he not reach the location mentioned n ask me to reach him instead. driver is guilty,106,1.0,1,0,0,1,2
"customer service is very bad. booked a ride few days back and the trip price was around 180 rs, the trip started from same location and while reaching to the destination my pickup location automatically changed and it was showing more than 2x amount of actual price. i tried to get in contact with customer support to address this issue but they jusy said that the trip price increased because the pickup location was changed. and this is not the first time it happened with me.",91,1.0,1,0,0,5,2
allha cr ga kay ya. campany be band ho gi and plz do not download,17,1.0,1,0,0,2,2
live ubication doesn't update after driver has picked up. please fix.,11,3.0,1,0,1,0,2
fast easy ride. thank you!,5,5.0,1,0,0,2,0
very unreliable especially when it comes to network and feedback. i was charged multiple times due to poor network and despite my communication and several complaintsto management.my issue has never been resolved. the only choice i have is to forego the app coz i cant keep paying the same money over and over again in debt,54,1.0,1,0,0,3,2
"still hard to find uber motor, they are always reject my booking",11,2.0,1,0,0,1,2
"i scheduled multiple rides using this app. on a few of my recent interactions with this app i have been let down with the service. one of my drivers was late by a 15 minutes. no biggie i was no rush home that day, and it wasnt because of my driver. simply a glitch system. the next was also due to a glitchy system. i contacted my driver after 20 minutes of waiting, and numerous messages to be told that her app glitched and i was taken off. i was told to cancel the ride, but am charged for a cancel fee. disappointed. 😕 (update: i have been refunded since, however this trip has added 45 minutes to my time.)",146,4.0,1,0,1,0,2
"i was randomly logged out of my account and stopped working, leaving me stuck on a recent business trip.",18,1.0,1,0,1,0,2
i forgot the phone in the uber and all the proff shows that and uber is not responding to my case it have been a week,27,1.0,1,0,0,5,2
so fast and my driver was well behaved and super kind.thanks to him,13,4.0,1,0,0,1,0
i cannot add more stops on the app? please help,11,3.0,1,1,1,0,2
"back again to say straight out, uber customer service response lies. i was informed by email that i would be not be charged a cancellation fee for being canceled by the driver. well, over a week after the incident i was charged afterall. i have contacted my bank and they are filing a claim against this charge. i deleted the card info and the uber app to hopefully prevent a hack.",75,1.0,1,0,0,5,2
"it was good, i wish they had an uber i could smoke in.",14,4.0,1,0,0,2,0
the customer service is amazing,5,4.0,1,0,0,5,0
"most bakwas service, drivers accept ride then never come to pickup and when user cancel ride bcoz of this uber use to deduct better to say stolen money in name of cancelation fees, there have any option present to contact with custom care, this type of pathetic services only run in india",55,1.0,1,1,0,1,2
"last month the captain left me and next ride charged the charges of even previous ride which i hadn't even used. mistakes of drivers must not be thrown to the passengers. after that i didn't dare to book the ride,however, i preffered the local riksha. the experience was sadden and hopeless to pay extra charges. 🙄😮🤔☹️🙁",63,4.0,1,0,0,3,2
"it's very bed, last somedays it's shown only intercity.",9,4.0,1,0,1,0,2
does it work throughout the world?,6,4.0,1,0,0,2,1
"i trying to add my new card but it won't let me , really loves it app i haven't any problems , it just i have close my account with paypal, so i trying to add another card but doesn't work. can you tell me how to do it, so if a need to take uber further time i want have a problem",62,4.0,1,0,1,3,2
this app is nice but the problm is that when we book car and if the car is not near to our location we can call then but what if he busy talking to other or phone is silent. make an update that give a button of alert driver so that the driver get alert that the car is booked for ride and that alert rings even in silent or the person is buzy talking other. if you cant do this close your worst app and go to hell i need reply from you any how.!,104,3.0,1,1,0,0,2
"can't add funds to my uber cash, please fix",9,2.0,1,0,1,3,2
absolutely awful! the app used to be a lifesaver and now it's a burden. the map doesn't work so you can't see the location or anything and when trying to accept the higher fare it doesn't let me! sort it out especially when it's predominantly app based!,49,1.0,1,0,1,0,2
won't let me add payment methods,7,1.0,1,0,1,3,2
my account was reactivated yesterday without any issues. decided to try to reactivate again after good experience using uber while on vacation with my wife from her account.,30,5.0,1,0,0,5,0
i use uber for for about 2 years . so far it was but nowadays it is get horrible my last trip was charged with extra 30 rs and my parent got extra 15 rs charged for no reason. uninstalling it .,44,2.0,1,0,0,4,2
so far so good . i've requested 2 or 3 rides now through the app and have not had a problem . all my drivers have been very nice friendly and efficient. the only thing i have not done yet is request a ride for me and my husband also using his mobility scooter. still not sure how to do that. but now there is also an uber phone number i can call so when i have to do this i'll probably have to talk to them first to find out how to order a car that can hold his,106,5.0,1,1,0,5,0
very faltu app don't download this app the drivers are late to reached and very high price please don't download this app i request you!,28,1.0,1,0,0,4,2
uber does not care for its drivers. it is a total fraud and scam! a female driver was sexually assaulted 3yrs ago and uber refused to rectify the situation when delivering food to condos and apartments! also dissuaded clents from giving tips and now has become a forceful habit. a real slave plantation! better food deliveries out there!,63,1.0,1,0,0,5,2
"i reported your app to google 😠😠why? because your idiots (drivers) didn't take me because the charge was less.they would get less money from app that's why they cancel my trip request. before trip, they ask me how much it's charging for them and after hearing the amount they tell me to cancel instead of them🤬🤬and 2 drivers argued with me when i refused to tell them how much money the app was showing for the trip. this idiots are running vehicles?wow.i had to stand in sun for 30 mins 🤬",117,1.0,1,0,0,1,2
it's okay but the money is more,7,3.0,1,0,0,4,2
i purchased shuttle package for rs 790 somthing. where i got 15 rides for 30 days of validity. now since 1st day i'm trying to book my shuttle but it's cancelling by default error. uber has very bad service after purchase. even they have not published any customer care contact also not responding on emails. now i have to take this issue on twitter.,66,1.0,1,0,1,5,2
i can't change my bank account,6,1.0,1,1,1,0,2
"worst app, doesnt provide the cabs when needed. :(",10,1.0,1,0,0,5,2
same registered mobile number not works after changing my device. my old phone was broken. which is registered with uber account. says contact suppport.,26,5.0,1,0,1,0,2
need more easy function to use.,7,5.0,1,0,1,0,2
i have to cancel two ride due to drivers are out of network and for which i got penelty and worst part is that i don't have any customer care number or contact us option in app.,39,1.0,1,0,0,1,2
"initially the app and the service were working well, but then the updates - becoming hurdles. now the scenario is there is no contact to complain or atleast text, which is a big bother. the payment has been made, but the account shows payment due, come on is it possible that a driver leaves you without paying? can't take this long, looking for other options.",67,2.0,1,0,0,3,2
"ramone was great, very punctual and we enjoyed a nice conversation on the trip to the airport! thank you!",19,5.0,1,0,0,1,0
most of the drivers are don't understand about rider location. uber should train up them more on this issue.,19,4.0,1,0,0,1,2
i tried really hard to like uber but sadly i have been disappointed every time. maybe you should try using beta testers and try improving and or working out the kinks,32,1.0,1,0,0,2,2
useful app trustworty and reliable drivers.,6,5.0,1,0,0,2,0
"says driver is on way then their not, some drivers completely ignore a call they were assigned to and expect you to cancel it and you end up still charged for the ride or a portion of it, some drivers arent even droving in their lane there part in one and part in another. gets frustrating",56,4.0,1,0,0,1,2
it's nice but some drivers have to keep calm and steady and not drive fast unless the customer is in a rush but other that that they should speed or rush unless the customer asks them to,40,3.0,1,0,0,1,2
worst app always error number in use,7,1.0,1,0,1,0,2
had an issue with payment and i was impressed with the timely and professional manner it was resolved.,18,5.0,1,0,0,3,0
the updated version does not work on note 3. please fix it,13,5.0,1,0,1,0,2
so helpful in our daily lives.not too many words to express,11,5.0,1,0,0,2,0
i had a very bad exprience with this app driver cancel the rides very often if they heard that rides r bit longer.thats the most annoying things ever .if passenger cancel the rides u guys hv charged a fine for it.n if drivers cancel rides 2 - 3 times u guys should hv take action.thank you for ur wonderful service that u hv given.,75,1.0,1,0,0,1,2
thannk him for gettinng me here,6,4.0,1,0,0,2,0
this app doesn't help. after i book a ride and call the driver the driver says i have not got any confirmation. even if the ride hasn't taken place it still needs me to pay for the trip. this is the fourth time i have to face this.,56,1.0,1,0,1,0,2
wish there was a way to include a memo on my trips.,12,5.0,1,1,0,0,2
is good transport to use.,5,5.0,1,0,0,2,0
rare occasional glitch but its amazing.,6,5.0,1,0,1,0,0
theres no way to cancel uber one membership. faq leads you how to do it but when you hit manage membership cancel option doesn't exist -scam,30,1.0,1,1,1,5,2
a very good conversationalist! good driving.,7,5.0,1,0,0,1,0
driver was super friendly and i recommend latoya i gonzales as your uber driver,13,5.0,1,0,0,1,0
"i used to love this app. but i am having the worst experience with this app nowadays.the drivers don't open the nevigation until the very last moment when they are not finding you at all or when they already took the wrong direction. i was charged 30 taka today when my driver didn't open the navigation and finally he canceled the ride saying he can't find me.if the drivers are that much ignorant about using navigation, then why the hell would people call an uber taxi and pay loads of money?",109,1.0,1,0,0,1,2
best among the cab services in the country. but sometimes (rarely) the drivers are not that professional. uber needs to take care of that.,25,4.0,1,0,0,1,0
nice app easy and affordable travel experience.,8,5.0,1,0,0,2,0
"in portugal it often happens that you request a trip and the car is 5min away but the driver doesn't turn up for ages (30 or 45min) you then have to cancel the trip and book a new one, losing money twice and not getting the chance to review driver nr. 1 who didn't even show up",59,4.0,1,0,0,1,2
"i registered my account 2 years ago but the biggest reason for leaving this service is after booking us location the driver had to send the message and then his wish, he may not come especially in pakistan uber driver comes in the form of just like some executioner going to cut his neck.",57,2.0,1,0,0,1,2
it's good thing to use it when you haven't car and no real friends to give you them cars. there is small problems you too high about prices. i hope you fix this.,34,4.0,1,0,0,4,2
"i wouldn't take or work for this supposed ride share (actual taxi company) if my life depended on it. they just use the excuse ride share to get around the state, county, and city taxi laws and regulations. it is there job to put good reputable companies ( who follow all laws and regulations and employ good reputable people ) out of business. my 1st ride cost $20 to get to my destination the ride home ( same distance ) cost over $250 for the same car and driver only 1 hour later because of their supposed dynamic prices. on the way home the driver asked my friend and i where he could get drugs ( we were terrified ). what a rip off and very untrustworthy! i would rather die than take them ever again!",185,1.0,1,0,0,4,2
"uber is being a totally waste company. i am not blaming drivers despite their careless behavior, the main fault is their bad management system. they don't bother about customer issues and problems. it has happened a lot of time that driver cancelled the trip without a reasonable answer. and it also not easy to contact customer care for grievance support. today, 2 drivers cancelled the trip and i received a call after 20 minutes from another driver asking for location. but at that time i was about to reach at my home by taking an auto. really bad service. i will never take uber taxi in future.",120,1.0,1,0,0,5,2
"it's more expensive than careem, because it needs us to pay extra fee and makes the final bill more than estimated amount.",23,1.0,1,0,0,4,2
be careful when ordering a taxi from these guys. the taxi came to wrong address and charged me. then another driver came without me ordering a taxi and nearly got charged again for no reason.,36,1.0,1,0,0,1,2
as compared to ola uber price was low that's the good experience,12,4.0,1,0,0,4,0
"this app needs a lot of fixing, i've been trying to book a ride for more than 1 hour now, it'll show ride ahas been booked, finalizing rider details for 1hour? nawa o",35,1.0,1,0,1,0,2
"if you see how a staff was treated by the so called uber driver and the driver requested for an additional charge. you people haven't been seeing the bad reviews cuz of your unreasonable way of doing business? very useless app with poor customer service without any justice for the rider, this is so uncalled for!",60,1.0,1,0,0,1,2
it's only ok. i wanted to be picked up at a location in front of a hotel but it kept defaulting to a location across the street,30,4.0,1,0,1,0,1
"eu nao estou conseguindo pedir o uber do meu celular, esta dando erro mas nao explica qual o erro 😧",19,4.0,1,0,1,0,2
"so, i was waiting for a driver, and he simply passed me. he stopped, looked at me approaching the car (because he passed the pin) and left after cancelling the ride. excellent service",35,1.0,1,0,0,1,2
i booked a cab for 188 and without informing us driver changed the route and when we reached our destination price raised to 259 i want my refund!,31,1.0,1,0,0,1,2
smooth pick-up.courteous driver.timely drop-off ! pleasant experience all around.,10,5.0,1,0,0,1,0
"in europe uber works great. in africa it just don't work! the drivers do not understand how the map or navigation works. so instead of driving to meet me, they want me to go find them. if they, by chance, actually pick me up then they don't use the navigation. uber, you need to teach your drivers to use the app!",68,2.0,1,0,0,1,2
i can't even get in the app to get a ride. won't allow me to opt in,17,2.0,1,0,1,0,2
"i left my house thinking i'd be safely dropped off at my destination, little did i know i'd be charged 13 dollars + 10 to be dropped off at a location that not only wasn't safe but was 30 mins away(driving) from where i needed to go. that's an hour+ walking. either you make this right or you'll be hearing from my attorney for recklessly endangering me at 3:30am. i promise.",84,1.0,1,0,0,1,2
improve payment method add payment options,6,3.0,1,1,1,3,2
every other day literally it doesnt work for hours attempting to request ride,14,1.0,1,0,1,0,2
since so many years i am using this app for rides. it was so good and convenient but nowadays most of the rides getting canceled by drivers and not getting cabs on-time. uber has to fix this problem.,39,5.0,1,0,0,1,2
"uber software and management services are not very good, may be in future uber can be update yourself",17,3.0,1,0,0,2,2
"i keep getting people who are 6-10 minutes away and completing another ride, but i'm on a college campus and know at the times i am looking for uber drivers, there are definitely people closer and not already giving rides to others, so it is a bit inconvenient since this almost never happened before. however, now it seems to be every ride and i use uber because i am running late to something, but uber makes me just as late because of this issue.",93,3.0,1,0,0,5,2
"even tho it has 2 different cards saved as payment, the app refuses to accept them, or let me add another card to be charged. now i am 45 min late to my job, waiting for a cab. i would rather be charged extra for a cab than be late due to an app that won't work. complete bs",64,1.0,1,0,1,3,2
i cannot believe last weekend i slept outside because uber kept cancelling on me after waiting a minimum of at least 15 minutes. 6 drivers cancelled for no reason. the drivers would cancel then ill get charged. i'm so confused right now. even the pick up location keeps sending the drivers in the opposite side of the road. 🤷🏾‍♂️🤷🏾‍♂️,65,1.0,1,0,0,1,2
just set the app up. to set up a ride tomorrow morning at 2:30 am would contect. but you did let me book a ride for today which i did not want. but you were kind enough to charge me a fee for canceling. thank you,48,1.0,1,0,1,0,2
it's a great app except even after storing my credit card information and even adding a different credit card i can not add funds through the app feature boasting discounted rates. it's almost like they don't want to honor the discount. would be a 5 star rating otherwise,51,3.0,1,0,1,3,0
still a terrible company. has been 4 months waiting for a simply issue fix. use lyft like i have been now. no issues there. cheaper and better service especially in customer service.,34,1.0,1,0,0,5,2
uber app is working not good and not responding to immediate action,12,3.0,1,0,1,0,2
my best and faster experience in auto,7,5.0,1,0,0,2,0
one of best app for cab,6,4.0,1,0,0,2,0
good app as a software prices are ok but needs to improve service quality ( drivers),17,4.0,1,0,0,1,0
very nice! car was neat and smell nice,8,5.0,1,0,0,1,0
happy with the service and app. very few issues with the app.,13,5.0,1,0,1,2,0
ok some time driver cancelled trip that was irritating,9,3.0,1,0,0,1,2
"pathytic service @ the end captain told im not coming, so cancle the ride i have no cancle option",19,1.0,1,1,0,1,2
when downloading the app i can't even get to verify my pin number as i don't even receive a text message ! my app doesn't work. i uninstall and reinstall and still not working,35,1.0,1,0,1,0,2
"i have very bad, terrible, pathetic experience with uber to share, i was fraudulently charged the fare twice by uber, i booked the cab and i paid through cash now even after paying uber driver or uber itself charged me again and put it as pending charges in my uber app. following them from last 6 months but they are not resolving this issue, instead they have stopped replying me now. should, not replying be the attitude of company like uber? childish behaviour. dont use uber ola 100 time better.",100,1.0,1,0,0,3,2
"gentle behaviour, well communicated , fare price",7,4.0,1,0,0,2,0
first time using it. swift and effective with no stress or issues.,12,5.0,1,0,0,2,0
"seperate service request to complain on matters not covered on uber app, invoicing, airport counter",16,3.0,1,1,0,5,2
after the update i'm unable to pick up the destination from address. what's the point then?,16,2.0,1,0,1,0,2
payment by gpay doesn't work. reason?,6,5.0,1,0,1,3,2
uber tore my family apart since my mom found the app and she wanted to do that she's been gone all day and all night and barely even comes back to the house,37,1.0,1,0,0,2,2
"plz not rigister the car who,s condition is not allright or very old car",13,3.0,1,0,0,1,2
app is non-functional. any attempt to login results in an error message.,12,1.0,1,0,1,0,2
am having issues with long in with my phone or email . not able to get any help for your website too,21,1.0,1,0,1,0,2
fare was get up by 80 to 100 rupees after the complete ride. cheater uber,15,1.0,1,0,0,4,2
easy to navigate n intuitive apps,6,5.0,1,0,0,0,0
i find that it's unfair to not be able to cancel a ride without being charged a fee. the app will send the driver to the wrong locations. sometimes it'll say the ride is 5 mins away next thing you know it changes to 15 mins away,48,1.0,1,1,1,0,2
it's been wonderful using this app. the only issue is the driver picking up rides and one still needing to call to confirm if they are coming or not. most rejecting rides after picking up!,36,4.0,1,0,0,1,2
uber is not accepting card payments and insists on cash only which is inconvenient to say the least. approached customer care who were very polite but were unable to fix it and insisted the fault was at my end i still have an outstanding.,45,1.0,1,0,1,3,2
the uber it cancels and at times it doesn't work only,11,2.0,1,0,1,0,2
"im a malaysian guys, love to use this app but unfortunately uber doesn't exist anymore in malaysia. hope in future will uber back in asia.",27,5.0,1,0,0,5,0
i love uber. wish there were more drivers though.,10,5.0,1,0,0,2,0
not at all down loading?,5,1.0,1,0,1,0,2
"i want to schedule/ book uber cab in advance , but car icon with clock not shown in app.",18,3.0,1,1,1,0,2
"uber should stop their bike service, because the riders was most bad, actually they want a long drive to income more and just reschedule the ride,,100 rs is not enough for them, rapido is far better than uber, company should stop their bike service and full concentrate on thrir csb service this rating is only for bike service.",62,1.0,1,0,0,5,2
"you successfully screwed me out of my $20, but you won't again. tried to book a ride ahead of time at a reasonable rate, it kept failing. when i finally booked the ride on the spot, it was double the rate. poor business practice, i hope you fail.",50,1.0,1,0,1,4,2
"not good it,s upi option is not available",9,3.0,1,1,1,3,2
uber is not active in settling the payment issues and some cab driver's are rude in behaviour which leads to customers paying extra for no reason,27,1.0,1,0,0,1,2
your messaging part on the app is ragging too much or stops to function and sometimes not sending the message at all on samsung note 10+,26,3.0,1,0,1,0,2
"worst experience, everytime it gets cancelled whenever i need it for emergency.",14,1.0,1,0,0,1,2
"it's worst app i have ever used, i paid my total fare by cash, but in the app still showing i need to pay the fare, this is second time i faced this issue, i raised a complaint on the app no one is responded.",47,1.0,1,0,1,3,2
"it charged me twice for a trip. the trip was taken almost an year ago. i had then paid in cash. but, today, it showed outstanding and charged me. when i tried to resolve the issue, it showed that trips older than a month are not reviewed. then, why did they charge me second time after a year? you have robbed me of my money. you should return it. i will complain to the consumer court, if you don't refund my money.",85,1.0,1,0,0,3,2
worst. app please don't download,5,1.0,1,0,0,2,2
double charges and fare miscalculation,5,2.0,1,0,0,3,2
app was good before the last update now you cant even see where the driver is exactly when there on there way to pick you up. fix the map!,31,3.0,1,0,1,0,2
most of the driver cancels the ride after accepting the request very poor experience.,16,1.0,1,0,0,1,2
hit and miss with drivers but the app works well,11,4.0,1,0,0,1,2
"high prices, no drivers, location doesn't work",7,1.0,1,0,1,0,2
"the success rate of booking has drastically reduced now a days.especially when it comes to auto rickshaw booking. be it during the peak hours or non-peak hours, you barely find a vehicle. company should either take this seriously and work upon it or better stop this nonsense.",48,1.0,1,0,0,5,2
"lately the ubers i have been getting are unprofessional. one was clearly stupid enough to not look at the street signs, and cancelled when i had to be to work.",30,2.0,1,0,0,1,2
auto seat backrest is damaged,5,4.0,1,0,0,1,2
would be 5 if i could set pick up time for later,13,4.0,1,1,1,0,0
adding gift card no opption,5,3.0,1,1,1,3,2
"this app is unusable. whenever i try to pick a point on a map, while zooming in from a world map to my country and then to my city, i get reset every 5 seconds or so back to a world map. i never enable location service, the only way i always specify pickup point in other taxi apps is by picking a point on a map, and here it's not working. it doesn't even work when you print address, keeps resetting it. absolutely unusable.",99,1.0,1,0,1,0,2
uber charges very high charges compared to any other apps. most of the time they have internal and technical glitch.,22,1.0,1,0,1,4,2
overall experience is awesome but i can't find option to add google pay. please fix this asap.,17,4.0,1,1,0,3,2
very bad service. after a lot of try about an hour i didn't find any car for my trip even i was paying 1.3x charges. one of driver accept my request then after 20 mints of waiting cancelled the trip. what's wrong. now i am thinking that it's competitors have better service.,57,1.0,1,0,0,5,2
i don't like it.you people takes the credited amount back and that amount addes to the current rides.you can see the difference in the reçeipt generated and actually paid to the driver.totally false information are giving and customer support omg.compare to uber ola is better i also had the same situation with ola but they refunded me amount what they promised.,68,1.0,1,0,0,3,2
i can not call these idiots to tell them i want them to pick up my cousin! no freaking number and this is poppycock! hate ir,27,1.0,1,1,0,5,2
"this app sucks, everytime i try to add a payment method, the app shows an error stating 'something went wrong'",22,1.0,1,0,1,3,2
"over the years, i think we can all admit that uber has improved their services. do you agree? hit like on this comment) i hope they will keep it up .",30,5.0,1,0,0,2,0
app is easy to use and all i do miss the schedule appointment ride it was cheaper making it before 2 hours but the raised it afterwards making normal calls ubers accept the ride while they have another customer dropping off which is a hassle when your going places.,50,3.0,1,0,0,4,2
"too high file size, pesky notifications, slow connecting, driver issues, high fares,",13,1.0,1,0,1,0,2
"not good and very bad, if the trip was cancelled by the driver customers are paying the cancellation charges.",18,1.0,1,0,0,3,2
ride was on time. driver very friendly and polite. helped us with our bags as well.,16,5.0,1,0,0,1,0
best driving app. helps you to get anywhere you want on the map . very special thanks to the uber team. : ),24,5.0,1,0,0,2,0
drivers should be well interviewed,5,5.0,1,0,0,1,2
"i have had great experience with the app in past years, but since last 2 months i see drivers rating affecting the overall profile score. there is a desperate need for training the driver on how the scoring metrics work. they are randomly giving average rating to every rider without being aware of the repucssions rider would face in coming days with uber taking as drastic step of even deactivating the riders profile.",79,1.0,1,0,0,1,0
tried tk book ride. i would like to be able to talk with someone to verify that i have a ride.,21,1.0,1,1,0,5,2
we cannot download the uber app,6,1.0,1,0,1,0,2
"good luck with uber's customer service if you ever need it. slow to respond, no phone number to call, took 2 days to fix a problem that could have been fix in 5 mins over the phone. edit: try physically talking to people instead of the bs in app contact.",56,1.0,1,1,0,5,2
"tried uber because i hate getting ripped off by cabs. unfortunately i had a bad experience with an uber driver (stopping at green lights, pulled over to wait on the shoulder for no reason other than to waste time) and uber support was completely unhelpful. also they are now sending me spam mail to become an uber driver. i will be sticking with competitors of taking my chances with taxis from now on.",75,1.0,1,0,0,1,2
they are stupid saying i have multiple accounts and they decline my payments although only last month i used to get a ride and constantly order from uber eats on the same account with the same payment methods after talking to thier help representative they are saying the issue is solved its not solved so in conclusion i will close my account with them cause they suck big time inuse the app for 3 years and now they deny me,81,1.0,1,0,1,3,2
"it's a good app and saves time. their price are affordable too. but, i'd suggest you add a panic button to your next updated that a rider or driver can click on in case of any emergency.",39,4.0,1,1,0,5,2
can you please give or provide a customer service number i need help i googled all the customer service number which are written 24×7 and everytime i call them its switched off and can you please put an emergency customer service call button on the app i dont see it in mine,55,1.0,1,1,0,5,2
"app worked once lately, otherwise when opened just hangs at map. had to use alternatives.",15,3.0,1,0,1,0,2
hey i book ride from johar town to johar town and add stop of ucp university of central punjab when we reach at ucp he cancel the ride to back to johar town and don't even tell us when we arrived at johar town he asked us extra money and we say show us the ubber cash meter and then he say i cancel the ride at ucp because if i drop you using ubber meter there is less profit for me and asked extra money and then we say you cheat he was using bad language if you solve the it take star back.,114,1.0,1,0,0,1,2
i think we should be able to monitor the fare because here in nigeria the drivers re-route and it's annoying,21,4.0,1,1,0,4,2
"you are just a bastard. the driver took some another route for which i was liable. this cannot be accepted, the driver acted smart by claiming that, what he can do, system is show such hike in amount. you people don't even provide a number to report such issues. you uber , i am right now so frustuated that i want to make this issue a video and bring this in front of the media. i just want to slap that driver. if you need money ask for it, do not cheat people",110,1.0,1,0,0,1,2
"after last update , can't access the option one-time purchase to add funds. before this update everything was fine i try app on android 4 it works trying on android 7 and 10 same bug please fix",40,4.0,1,0,1,0,2
"uber eats isn't working, not been able to order anything as when says ""leave at door is required"" pressing okay does nothing. (uninstalled and reinstalled, still not working. using other services)",32,1.0,1,0,1,0,2
"last time i booked a cab. and after waiting for 15 minutes i called the driver, but he didn't pickup my call. and after that they cancelled my booking without any call or message. this is bad. as if we (customer) cancelled the booking we have to pay the cancellation charges. but what if the booking is cancelled from your side. we (customer) should get the benefit in fare for that.",76,4.0,1,1,0,1,2
generally works as it should. dont like drivers taking then cancelling rides.,13,4.0,1,0,0,1,0
doesn't work. i'll take a lyft instead.,7,1.0,1,0,1,0,2
uber is fantastic. it really is. though i jave no other choice than to rate one because i have stumbled across a stupid design choice. why in the world would you make it so that when you change the pickup location you can't cancel the trip? i've had drivers cancel over and over because they can't reach me due to traffic and i can't evrn get out of this loop. stupid. just stupid.,85,1.0,1,0,1,0,0
it added me a payment when the driver canceled the ride.fix the app!,13,1.0,1,0,1,3,2
no solution to resolve your issue very pathetic experience,10,1.0,1,0,0,5,2
i love uber it gets me around the city when i need too but i've usually used it to get to places close to me. although prices have skyrocketed with inflation a 12 minute car ride used to be $8-$12 but now costs $20-$30 city has become so ridiculously expensive. i used to use uber because it was cheaper than other city taxies but they've turned into the same.,78,3.0,1,0,0,4,2
"worst app i have ever seen no way to call customer service centre for urgent or important issue. i paid driver cash and he had not updated it app, now it is showing unpaid. i tried to report this issue, but there is no way to report it and get imidate help on this. i have to pay again extra to book a ride. only replying to review comments doesn't work they need to work on issues reported.",83,5.0,1,0,0,3,2
بہترین سروس مزید کوشش نئے آئیڈیاز کے ساتھ,7,5.0,1,0,0,2,0
stupid ass app rides are never available. needed to update my review to say that it's still a pathetic app there are never any ubers available when required. don't even know why i have it in my phone anyone. just taking up space unnecessarily.,42,2.0,1,0,0,5,2
very worst.there is no costumer care help line .if you book your trip then driver's ask extra money.very irresponsible. this is my first trip but i can't get a driver app fixed fare.if i book a ride then no helpline or report option is not there.i am waiting more than one and half hours for getting driver.but no one can accept the ride until you give extra money for the ride.its very worst service .,80,1.0,1,0,0,1,2
how to download the receipt. will give 5 star if the receipt download able. over all okay,16,3.0,1,1,0,5,2
i just recently got a new device and signed up with spectrum and have a new number. because the lady who owned this number before me had an uber account iam not able to get a ride home tonight. they want me to use my old number.ummm kind of hard to do uber!,54,2.0,1,0,1,0,2
driver ask extra cash every ride but in advertisement there is no bargain and blah blah . why they ask extra cash? you already fix a price. then why they ask it's was so irrational sometime we argue with driver means they cancel the ride please take a action of these nonsense,54,2.0,1,0,0,1,2
horrible application. they charge your card even if the driver has cancelled the ride and the money is never refunded.it was not always like that.last 1 year i have been experiencing this issue.just dont put your card details in this application. finally uninstalled this app as i don't wish to be ripped off by such people who have zero sense of customer services.;and who mislead the common people.,73,1.0,1,0,0,3,2
over charged for waiting. didn't even call or sent a message that he had reached the destination.,17,4.0,1,0,0,1,2
it's is very well through with this app to journey any we're,12,5.0,1,0,0,2,0
last update this week isn't behaving good. delays in each action,11,5.0,1,0,1,0,2
"uber is ok, but the app is horrible. i couldn't change the payment method befor or after the ride. i got an error when i tried to use another payment method i already had in the uber app after the ride. 2nd problem, chicking on the blue question marks wich should provide info on that item does nothing. 2rd problem, clicking on the help topics does nothing. uber is the biggest player around for this type of service, the functions in the app should be functional. three strikes against the uber app",115,1.0,1,0,1,3,0
the last trip i took on 14/8/21 i paid the driver in cash and still the driver didn't update and now its showing your payment is not uncleared why should i pay double amount if your drivers don't show any professionalism there is no helpline number where we can call and settle this down so please look into this soon and clear the payment,65,1.0,1,0,0,1,2
very satisfying good quality drivers greatly appreciated,7,5.0,1,0,0,1,0
very good but log in time some problem,8,3.0,1,0,1,0,2
"comparing with ola, here i feel less fare",8,5.0,1,0,0,4,0
car looks funny on any devices i log in. my issue fixed. i use ola now. thank you.,18,1.0,1,0,1,0,2
"excellent driver, nice car, no wait time and very pleasant driver",11,5.0,1,0,0,1,0
how do i delete this app? i've never would have an occasion to use the service.,17,1.0,1,0,0,2,2
i appreciate ubers service. i wish there were more evening drivers in upstate ny.,15,5.0,1,0,0,5,0
the app won't let me download it,7,1.0,1,0,1,0,2
most of the time not getting any ride around and also everytime after one ride gets book it is just getting cancelled and also if i get ride also i am always requested for extra fare nowadays uber service is getting worse,43,1.0,1,0,0,1,2
get me a free ride,5,4.0,1,0,0,2,2
sometimes cabs are not available,5,4.0,1,0,0,5,2
"when i was new for this app, it was working very well but after 4-5 mnths or you can say now when i was booking an auto, uber only searching and searching that' it.and tday i booked an auto they showed me 15 minutes,after that when there is only 4 minutes left they again showed me 11 minutes more. i got late for my office.then i booked a normal auto.there are so many issues tht happened in past. totally wastage and useless app for me.auto drivrs don't know the routes proprly and tuk more chrge",121,1.0,1,0,1,0,2
system needs to be more efficient,6,2.0,1,0,0,2,2
"on 23/06/2018 i booked an uber cab, the driver refused, after 40 mins, i had to cancell that booking, now today uber charged me ₹157/- extra for my ride also the behavior of todays driver was very rude and disrespecting. i m totally disturbed.",47,1.0,1,0,0,1,2
"very very worst service. without resolving the issue, your customer care executive is closing the chat",17,1.0,1,0,0,5,2
"on 13th march 2023, i booked a trip from home to college for rs 275 and google payed 275 to the driver upon reaching the destination. and yet now it shows payment not received and i have to pay on my next trip otherwise it won't let me book another ride. please look after the issue.",57,1.0,1,0,1,3,2
مش عارفه احوله عربي واستخدامه صعب ياريت افاده,8,4.0,1,1,0,0,2
chat support would deserve 0 star. the support is non existence,12,1.0,1,0,0,5,2
the app keeps getting stuck at finalizing driver details.,9,1.0,1,0,1,0,2
there maps navigation has issues,5,5.0,1,0,1,0,2
does not crash like competitors,5,5.0,1,0,0,2,0
i am so sick of uber! evey single time i try to request a ride whether it be short or long they never have any drivers available! i even scheduled a ride for 6 o clock and they sent a message at 6:10 that they had no drivers available! nothing works for this ride share service anymore. i am constantly late or having to reschedule. there are no drivers available they need to fix this issue!,81,1.0,1,0,0,5,2
just had to download it again because it crashed and wasn't working for an hour. i got late for my exam.,20,3.0,1,0,1,0,2
instructions for food delivery option (i.e connect/package) are not exact with the app experience. also my request failed a number of times with no explaination. finally after 5 times it worked.,31,3.0,1,0,1,5,2
"took a ride to the airport, was running late, uber made me wait for 20+ minutes, so in fear of missing my flight, i canceled my ride to take a regular one. i got penalized for twice the amount it takes me for a usual day to day ride. i took another uber to the airport, missed my flight cuz the driver drove slowly(even though i insisted him to drive faster) and had to pay twice the amount for a usual fare to the airport and still return back. uber is not passenger-friendly, it penalizes them for certain things that cannot be under our control but i don't know if it does that for the drivers as well. recently(again), my ride took a lot of time to come to pick me up and my phone was running low on battery, i tried to contact the person to explain the pick up point, but he didn't know english. i still explained. he apparrently didn't understand. my phone was dead after that call, and i couldn't find the car. guess who got penalized again? me!",227,1.0,1,0,0,5,2
"drivers often keep driving so they don't have to pick up the ride, but won't cancel so they still get paid. drivers will pick you up then refuse your destination and cause you to be behind schedule because you have to wait for another driver. drivers have verbally assaulted me and sexually harassed me. drivers have picked up the ride but not pick me up and unless i cancel and incur the charge, i can't use the app till the driver either claims to have dropped me off or finally cancels the ride. the app will charge you before completing the ride so if you uber doesn't show up or refused the ride, you have to pay a second time and don't expect to see your money back for days. if you take a pool uber will often send your driver off route in hopes to pick up more people, doesn't matter how long it adds to the trip.",177,,1,0,0,1,2
its a very useful app. and i hardly ever have any issues with the app,14,5.0,1,0,0,2,0
uber bus service is greatly improved,6,5.0,1,0,0,5,0
tell us what you're looking,5,5.0,1,0,0,2,1
"the app just logged me off one day, and since then i have not been able to log in again. every time i try to log in it says i need to send a sms to a number but the sms never gets delivered. what's the deal here no idea.",52,1.0,1,0,1,0,2
i with chat easy good 👍 🌟 i love uber because have messages chat good i am deaf and i can't call,23,5.0,1,0,0,0,0
i use uber everyday that i work very reliable,9,5.0,1,0,0,2,0
"this is the worst app i've ever used for getting a ride, i get to the point of where it needs to finalize the driver details and it doesn't i've been waiting for 20 minutes for the driver details to be finalized. unbelievable",45,1.0,1,0,1,0,2
don't need it. works well.,6,4.0,1,0,0,2,0
the best option when you do t wanna drive,10,5.0,1,0,0,2,0
i get sent to the back of buildings so locations are wrong. yesterday i was online for 3 hours but no trips . kept asking me if i want to stay online. usually i get a ride before my riders drop off. it would not let me go offline. i missed alot of money. i had to end up going home waited an hour or so then it was working fine. also said error when i pressed payout. defiantly need to fix locations for apartment buildings and subdivisions.,93,4.0,1,0,1,0,2
"uber you are appalling! i booked a pick up for my partner this evening, price was $42. less than a minute from pick-up (at 11.15pm) the driver (whose name is hayder, accred. #618657) cancelled the fare. you prices then surged to over $100 and hayder was suddenly nowhere to be found. you stranded my partner late at night, what the hell is wrong with you?! how dare you accept a fare only to abandon her at the last minute?! and you make it impossible to speak to anyone about it. you are foul!",93,,1,0,0,1,2
when paytm mode is updated then why drivers take money from customers. they should deny cash. drivers are not honest. .,21,3.0,1,0,0,1,2
"app freezes sometimes, and push to give tips otherwise u can't go back to home page.",17,3.0,1,0,1,0,2
very poor service app is taking too long to installing after download complete,13,1.0,1,0,1,0,2
no upi option only in my phone. this is absurd and unfair !same app different features in different phones! others have upi payment option. i raised support. and they claim there is no upi option. but i have seen it on other phones. same version of app. fully updated,51,2.0,1,0,1,3,2
for the most part the driver's are excellent. very professional and friendly. a few times the drivers weren't very professional. ex; yelling the passengers name out thru the rolled down window. for the most part i'm very satisfied with the professionalism provided.,44,4.0,1,0,0,1,0
i can not get past the code to finish i doling the app. it says i entered the wrong code. my email is also wrong . .my bad but do kmow how to fix it.,33,2.0,1,0,1,0,2
riksha driver's behaviour not good,5,2.0,1,0,0,1,2
"the app used to be good. i like the live map. i've had good experiences with journeys if i manage to get a driver. i always get bounced around by the app now - connected then disconnected, waiting. this pre-dates the fuel shortage. i have a high rating as well so it's not that. a friend told me it's because it bumps up surge pricing. i took a normal taxi yesterday one way then an uber - difference in fare was £8 vs. £15. uber cost me double for the same journey. overall, not impressed.",102,2.0,1,0,0,4,2
"how can uber be so easy to use to get a ride, but so terrible to use to get food delivered? i received a promotion in my email and clicked on it to open the app and order dinner. there was even a banner on screen as i searched for the restaurant, telling me the promotion would be applied at checkout. found a restaurant, ordered, then saw a banner from my credit card company for a pending charge for the full amount. i hit the help button in the uber app to check what the issue was, and it said to wait for the order to be completed, and that the receipt would reflect the discount. it turns out this particular restaurant did not participate in the promotion, and once completed, nothing could be done about the charge. i contacted uber about this, and they tried repeatedly to pass the blame to the restaurant. the restaurant did their job perfectly- my complaint is about how opaque the process of applying a discount is in the app. it's way easier to order from grubhub. save yourself the frustration and use their service instead. uber clearly doesn't care about user experience or customer service.",208,,1,0,1,5,2
i love uber i would be completely lost without them! fivestars ⭐⭐⭐⭐⭐,14,5.0,1,0,0,2,0
my cab driver denied to accept the trip. and i am being charged the cancellation fee. i am mot paying 42 rupees for your incompetent driver. i would take my business elsewhere. thanks for the bad experience.,38,1.0,1,0,0,1,2
"the prices are very inconsistent i'm starting rides from the same place everyday and the price always changes due to "" busy hours""or something which shouldn't have anything to do with me my fare fee was 55$ for a 15 min ride! i might aswell have been using a cab service.",55,,1,0,0,4,2
is was a wonderful trip. i felt like a family friend giving me needed transportation.,16,5.0,1,0,0,2,0
most applications you can experiment to figure out how they work. if you do not figure this application out within 5 minutes then you get charged a cancellation fee from uber. it is a horrible experience and stressful for first time users.,43,1.0,1,0,0,0,2
the pin wasn't getting generated consecutively for 2 days whie i booked the ride. i had to uninstall the app and re install it. seems that they have upgraded the app but no prior intimation given to riders. it was a guess game.uber its your responsibility to update the riders about any such upgrades and changes. it was a painful experience.,67,3.0,1,0,1,0,2
my 6 kg 7 oh 7 ki in my u my kg tm my yn mmm m6 my 6h kg,20,5.0,1,0,0,2,2
great experience so far on every ride,7,5.0,1,0,0,2,0
worst app.not take bookings.need to fix minor bugs,8,1.0,1,0,1,0,2
"there is no way to switch the payment method, so if your card expires, which it will, you are screwed, you have to create a whole new identity to get a ride, no one has time for that, what a worthless waste of time",47,1.0,1,0,1,3,2
"recently i have traveled using the app. after the rode i had a payment issue, not able to complete the transaction, so it was added to my next ride. during the next ride i have paid both the ride prices, but it is still directing me to the incompleted transaction of my previous ride.this really sucks.",58,2.0,1,0,1,3,2
love uber! drivers very friendly & always on time & best no long waiting time! love ya uber & drivers!🤗🌹🦋,19,5.0,1,0,0,1,0
"i have a major issue that has happened two times recently one of them is today 1-28-20. i use uber cash, but if i'm low on uber cash i use my credit card where if i am low i go to combine with my credit card but it tells me to try again that the card is not approved.i've checked my account both times and i had well over enough to get me to where i was going both times. i even made sure my credit card info was correct it was which everything was correct 1 star till this is corrected",106,1.0,1,0,1,3,2
it is not installing after download,6,2.0,1,0,1,0,2
"all my experiences with uber drivers have been great. they were readily available whenever i needed a ride on my trip to vegas, i live about 40min from the bigger cities so i don't get a lot of available drivers in my area that's the con for me. and when i'm in a big city and there are other people waiting for uber it can get confusing looking for the driver.",79,5.0,1,0,0,1,0
"this new app update is total rubbish! only if i could score this minus 0! u dont even see updates of journeys booked! the last time the driver was waiting over 5minus and the uber didn't even update but just got stucked! and i was charged for him waiting! i'm deleting this app soon and saying bye to uber if this sh,t continues. just making me go late for my trips how annoying!",80,1.0,1,0,1,0,2
payments are broken currently. the problem is to rely on the app for some important transport and getting screwed because the app is broken. that was a mistake.,30,2.0,1,0,1,3,2
"the latest pricing systems seem to gouge prices unlike any other app out there, and are the worst in my history with uber.prices are inflated early in the morning even when there's hardly any traffic.cancellation and cancellation fee are just eyewash designed to misinform the commuter.it used to be better than ola, price wise, the tables seem to have turned, ola delivers commuters on time and seems to handle pricing better for now.",77,2.0,1,0,0,4,2
"good, the driver is calm and respectful.",7,5.0,1,0,0,1,0
not able to book even a ride. tried around tons of time and every times it will show you error,20,1.0,1,0,1,0,2
great app! get picked up within 5 mins no matter where i am,12,5.0,1,0,0,2,0
most reliable cab booking app,5,5.0,1,0,0,2,0
not in real time. safety issues if you are requesting a ride and trying to track progress of ride.,19,2.0,1,0,1,0,2
"rates are reasonable but when i wanted a urgent cab (rickshaw),no one responded to my request",15,2.0,1,0,0,1,2
receipt number nd receipt must be provided,7,3.0,1,1,0,5,2
"it's a 50/50 shot on whether or not your driver will show up. most of the time they do, but sometimes the driver just drives to the gps point without stopping.even if you text them your exact location and what youre wearing.",42,2.0,1,0,0,1,2
"editing your existing payments results in error messages, the uber eats section built into this app doesn't know what it wants to charge you. this results in corrections being billed to your card days later, which is frustrating. overall, if you don't have to use this app you should not use it.",58,2.0,1,0,1,3,2
"wrote a review recently about the difficulty if getting cabs in the past couple months and soaring prices (claiming there is a surge fee even during very dead, non-rush hour hours). recently, it's been happening as such that everytime i book a cab, even if we follow the exact same route, the price i have to pay at the end is so much higher than the initial stated amount! uber please! what is happening?",73,,1,0,0,4,2
please always put info about each app update in the 'what's new' section of the play store.,19,1.0,1,1,0,0,2
truly horrible experience. the driver asked to pay by cash on a non cash trip and despite paying full amount in cash and informing uber immediately even after 5 days the app is showing pending charges and again i had to pay the same amount again in online to clear the outstanding amount to book the next ride. despite repeated escalation still they are not refunding back and are saying they can't check that from driver! super horrible. never expected this from uber.,83,1.0,1,0,0,1,2
all drivers were on time andfriendly,6,5.0,1,0,0,1,0
1.please calculate distance from drivers current location+ drop distance+ new book ride distance and genrate estimated wait time. 2.some drivers do not cancel the ride and do not pick up rider which makes rider to cancel the ride and get penalized incorrectly when mistake is with cab driver. 3.some bike drivers come to pick up location and cancel the ride and ask for cash instead of uber money please keep a tab on them,96,3.0,1,1,0,1,2
whenever i try to book a ride it always shows an error that your ride can't be processed.,18,2.0,1,0,1,0,2
i hateeeee the new uber pool. walk to meet the car? i mind as well walk to my destination for that price. fares are higher. this sucks. 👀 for other transportantion.,35,1.0,1,0,0,5,2
always a quick pickup and awesome drivers for the most part. some need to work on their people skills bc it's weird to not respond when spoken to but whatever.,31,5.0,1,0,0,1,0
i constantly have issues with duplicate payments and the communication is very poor to get a refund,18,1.0,1,0,0,3,2
it's hard for me to get anywhere now that i can't drive and i live out of diamond creek on a dirt road it takes 20 mins walk to the 🚌 stop. so i will use uber instead now much easier than trying to get to the 🚌 stop.,51,5.0,1,0,0,2,0
"after the latest update, i am not able to share my trip details with anyone. the option of share trip doesn't work. kindly provide an update at earliest, it's a critical feature for women's safety!",39,4.0,1,0,1,0,2
"usually, it works, but when there is high demand don't expect to get a driver. i got two drivers for a ride, but none of them completed my request.",30,2.0,1,0,0,1,2
"imposibile to use. having to wait 30 minutes for the ride is unacceptable. uber should just call it quits and get out, they clearly have no ideea what they are doing.",34,1.0,1,0,0,5,2
i never had interest in uber but when i needed help uber was not there for me . both times no drivers in the area and that's not their fault it was more convenient taking a taxi. i'm sure uber is great in the cities just not anywhere else 🙄,52,1.0,1,0,0,5,2
"price gouging, unfair treatment of workers and proven illegal practices around the world. despite the convenience, the ever increasing costs to the pocket and conscience mean i can't use uber anymore.",32,1.0,1,0,0,4,2
"help function is a circular reference, making it difficult to navigate and offers limitsled topics that you can address. by the time you realize you've selected the wrong issue, the ""support"" team has already ""resolved"" the wrong issue, leaving you still unhelped and out of money.",48,1.0,1,0,0,5,2
get us uber black and lux,6,3.0,1,1,0,5,2
"most of time the car driver​ asks 'where is the drop' . then if they don't wana come , they will say us to cancel.if we say for cancellation fee will b charged then also they won't listen and they will just switch off the phone or won't receive the call. if driver don't wana come , then why we should the pay fine? please tell me?. make some options like ola where we can say 'driver said to cancel the cab' so that we don't have pay fine for cancelling. solve this problem as soon as possible and take some action on drivers and a make rule, if driver don't want to come he should only cancel the cab . he should not tell customer to cancel the cab.",161,3.0,1,1,0,1,2
when i have selected paytm for payment and add 200+ amount in paytm then book ride it's given a error like unauthorized.,23,1.0,1,0,1,3,2
why cant i download uber?,4,1.0,1,0,1,0,2
very good experiance with uber. thanks a lot to uber india team. love you so much,15,5.0,1,0,0,2,0
"i absolutely love this app! the prices are very fair and affordable, about 85% of drivers are super friendly, all the cars are always neat and very clean! anytime ive had an issue which was only once or twice they fixed it and got back to very very quickly, i looove this app i use this app all the time, thank you do much uber!",68,5.0,1,0,0,2,0
app getting to heavy day by day please fix it,10,1.0,1,0,1,0,2
driver not come on far distance,6,3.0,1,0,0,1,2
"uber as a service is great, but the app needs a lot of work. it's not intuitive and it's too much effort to figure out where/how to find what i'm looking for. also tried to change basic profile information repeatedly and it saves but doesn't actually update. caused me a lot of trouble with getting a ride to the airport when i needed it.",69,2.0,1,0,1,0,2
"every time i tried to make an account it locked me out. even had to resort to trying my google voice number, but even that didnt work. you guys seriously need to work on fixing this, as i anticipate i am not the only one experiencing this. less users = less money. at least try to make getting help with this issue a little more accessable. that would be helpful.",74,1.0,1,0,1,0,2
repeated prblems. i entered my request 3 tmes and do not have confimation. i had to walk 4 blocks to accept the pickk up time uber kept repeaing. i am handicpped and walking was very hard. now i am at 3855 davis and no one is here !,54,1.0,1,0,1,0,2
good. the driver was courteous and sober.,7,4.0,1,0,0,1,0
"i am a regular customer of uber. my card was not working when it was time to confirm my payment. uber had my back and allowed me to ride anyway. i still have to pay when my card is fixed, but that's just fine with me. i was not feeling too great, so that was a blessing. thank you uber.",62,5.0,1,0,0,3,0
i am trying to sign in after a long time but am unable to login or reset my account. somehow i am stuck in a loop.,28,1.0,1,0,1,0,2
super user friendly and works great.,6,5.0,1,0,0,2,0
facing too many issues in this aap. i creat new login with my 1st number after some time it app showing me ur account is disabled. i try to creat new account bt still not able to login only aap sending core after that not proceddding. poor aap.,54,1.0,1,0,1,0,2
absurd protocols for registering after installing the app. endless secuirty check for registering for an app service that's rather straightforward. counter productive registration process to new business.,29,1.0,1,0,1,0,2
uber show less price but driver take too much money than the showing price i book the uber for mussoorie but driver said that it is a season time i can't drop you only because in mussoorie i can't take another person because uber don't allow .,46,2.0,1,0,0,1,2
i am using this app since last year. the price of ride is reasonable. the app is not supporting anymore in my phone.,23,3.0,1,0,1,0,2
"its worst than worst, if thre is any other words than worst, i would like to add, uber shld close the company when it is not for people when they most require. this happens always, uber vl always be fail to search the cab, i hve nvr seen such a bad customer service in my whole life, im feeling bad for my self evn to give tht one star rating.im uninstalling this app, if this continues, the days are not far tht uber vl shutdown",94,1.0,1,0,0,5,2
this app is useless. whenever you need this it never works.,12,1.0,1,0,1,0,2
this app is not for a good service drivers are cancel the ride 8 out of 10,16,1.0,1,0,0,1,2
uber is not at all reliable and the taxis in istanbul doesn't have any sense or respect whatsoever to customer. they cancel the trip infront of ua to take someone else when we were waiting for more than 15 mins,40,1.0,1,0,0,1,2
"this app customer service was not helpfull . after i raised a complaint they asked same question repeatedly that ""what's the matter?"" . i was complaint against a driver's rude behavior. but the customer service team didn't even help me yet. so not want to use this app anymore. i am a very old user of this app. i didn't expect that types of attitude from the driver and also customer service team. i am going to delete this app.",93,1.0,1,0,0,5,2
their needs to b a morning pick up instead of night only,13,5.0,1,1,0,5,2
re installing is very complecated please share how to re install,11,1.0,1,0,0,0,2
i love uber. never going to stop using the service absolutely game changer.,13,5.0,1,0,0,2,0
uber need live customer service,5,3.0,1,1,0,5,2
"it doesn't let me do anything anymore. it gives me a ""oops! something went wrong"" message, and yesterday night i had to walk an empty-ish street late at night by myself because the app wouldn't let me connect to any drivers. i've always had good experiences with the drivers, but the app itself fails a lot and it did so again yesterday and honestly i'd much rather call for an overpriced taxi than to walk around alone while being followed by some creep. hope you can fix this.",101,1.0,1,0,1,0,2
"okay do not waste your time. there are days where you'll wish you never downloaded this app. today is that day, i'm deleting it and trying bolt. i've been trying to request for 3 hours and nothing happens.",42,1.0,1,0,1,0,2
drivers offer superb service but surge charges are ridiculous. i understand why the surges but one thing is to surge and another is to sky rocket the price beyond 3x the original price.,32,3.0,1,0,0,4,2
"i'm not able to book cab from my vivo v7, after selecting destination and selecting payment mode asking to select cash mode even chose that but there after it is showing no options n my previous phone it was working good. kindly help me with this and solve this problem asap. i'm updated with the latest version but still the problem persist.",68,3.0,1,0,1,0,2
auto drivers when patents are there they sitting in auto after they asking wgere u need to go after telling address they cancelling i never this type of behavior for auto persons,33,2.0,1,0,0,1,2
"where is ""uber moto"" into the app? i already updated the latest version but still not showing up on the options que! fixing this will get u 5",28,3.0,1,0,1,5,2
"worst service by uber. never gets booking when we needed, uber drivers never available on time. never use uber for cab booking",24,1.0,1,0,0,5,2
"i loaded money in canada(origin) for trips in visiting countries, unfortunately it does not uses those credits? i have to now pay cash after each trip!",26,3.0,1,0,0,3,2
not impressed because ubers only pick you up before 10pm and not after if you you use card and my last trip my uber went to the wrong location and added r42 to my fee,37,3.0,1,0,0,1,2
"drivers cancel after i wait a long time. time and time again i am waiting 20 minutes or more for a driver, just for them to cancel, but i have to pay when i want to cancel for a closer driver? stupid app",45,1.0,1,0,0,1,2
terrible app. first driver canceled on me. second driver went up 2$ than canceled on me and finally was able to get a ride from the 3rd driver but the price went up another 2 dollars,37,2.0,1,0,0,1,2
the best uber person i even met,7,5.0,1,0,0,1,0
this app is eating more than 50% of my battery within 30 minutes after a full charge. i have reproduced this a number of times. and hence saying this with 100% surety.,35,1.0,1,0,1,0,2
"accidentally added a greater tip than i wanted to. lack of confirmation. small text that says the amount is being added to, i had thought it was re-doing the tip. thanks, uber. should be able to adjust added tip. there's no reason we shouldn't, as it's additional. rides so far have been pleasant, too. a shame many drivers still don't make much.",67,3.0,1,1,1,0,2
"i reported a bug to the developer, but got a response that ""this email address is not monitored"". not helpful.",18,1.0,1,0,0,5,2
"a driver rejected to pick me to my destination because of distance and i was charged for it. this is unfair and it's my first time of using ur service. first impression, bad experience.",36,3.0,1,0,0,1,2
no email ever received. almost missed my flight.,8,4.0,1,0,0,5,2
"rating reduced from 5 to 3* because i had at meanwhile too many troubles with drivers! once the driver got totally lost,missed to take the correct way as per navy, stopped in middle of highway,drove in wrong direction;i was on my way home from veterinary clinic with a sick cat-and instead of the usual 1,5 hours-it took about 3hrs! upon arrival i should pay the triple price! i refused+got request to pay the rest! complaint management very bad, took long time! that is only 1 case of many!",104,3.0,1,0,0,1,2
the app freezes when i search for a location. and i've tried everything possible from freeing up space to reinstalling. but no. it just freezes and won't search the location. it's super annoying.,35,1.0,1,0,1,0,2
unable to sign-up after installing. reply sms for four digit pin not found. how can i solve the problem? awlad hussein dhaka bangladesh,23,4.0,1,0,1,0,2
"app is good, but service is pathetic. uber 2w keeps on canceling rides. so don't depend on them.",18,1.0,1,0,0,5,2
amazing mi first trip i do for my self always i scare to the new technology and is amazing thanks sunny was my first driver,27,5.0,1,0,0,2,0
the app freezes too much! it never clears my rides unless i uninstall then reinstall it altogether! sometimes that doesn't even work! it also double charges me sometimes.! 😤,32,1.0,1,0,1,0,2
if there was a option of 0 star would have given that worst app. drivers will call u to ask your destination and then cancel .was waiting for around 3 hours stuck at a place with my 5 year old kid and the drivers kept refusing.worst never use.,49,1.0,1,0,0,1,2
would rate 0 if possible. prefer lyft.,8,1.0,1,0,0,2,2
"why you charge extra rs.20.54, your driver not come at proper location.",11,2.0,1,0,0,1,2
drivers pick the rides which are 5 to 20 min away.which is impossible to wait so long in emergencies,18,2.0,1,0,0,1,2
i select the trip locations that's pickup and drop but the cab/auto driver doesn't get the drop location and the problem starts. the application has problem or the drivers have problem but uber are not trend to solve the issue. very problem customer support 🙄.,48,1.0,1,0,1,0,2
"alan was by far the absolute best uber driver i've ever had the privilege to ride with. wish everyone could be as nice,considerate and courteous as he was. i was fresh out of the hospital after surgery and he helped with my bags and even stopped at the store and went inside for me to get the energy drink i was craving. i wish more drivers and people would be more like him",79,5.0,1,0,0,1,0
"the new update prevents map drag. though it allows you pan zoom, but it is really frustating, not being able to move it around. sometimes you may require to see places around, don't you guys think?",39,4.0,1,0,1,0,2
"i'll booking the uber cab a time is 3 min then confirm booking the cab that time 13 min . it was very bad service to uber and, payment is very high you can please update you service.",39,2.0,1,0,0,5,2
now a days if i want to go somewhere the map shows a path which is longer and takes more time and thus the fare increases,28,3.0,1,0,1,0,2
"would've been 5 star; but, the drivers in staten island, have often been either late, or have actually canceled the ride before arrival, for no apparent reason.",28,4.0,1,0,0,1,2
"you can't ever delete it, don't download",8,1.0,1,0,1,0,2
the app doesn't work lately and is very slow in loading. lot of friends also confirmed that. i am using careem which has a perfect app and cheaper price,31,1.0,1,0,1,0,2
charged for 2 cancellations that i did not cancel. the drivers did.i think,13,3.0,1,0,0,1,2
pocket friendly polite drivers takes complaint seriously,8,5.0,1,0,0,2,0
"app works fine but as many other comments mention, if you ever have an issue (as i did with not being able to log into my app for reasons unknown) the customer service is absymal. there are zero resources outside of the app to help users address any issues/concerns. it's pretty incredible that a company of this size can have such terrible and frankly non-existent customer service. will happily be using other shared ride services from here on out.",85,1.0,1,0,0,5,2
charges very heavy drivers keep rejecting if any emergency dont go for uber. before it was very excellent service now worst.,21,2.0,1,0,0,1,2
best ever n budget friendly.,5,5.0,1,0,0,4,0
"no customer service. there is no way to contact them. there is no ""contact us"" or phone number if you have an issue. pleae contact me.",26,1.0,1,0,0,5,2
it is very difficult to reset account. this app not show that which place error occurs on reset step.,19,3.0,1,0,1,0,2
app creating issue when re install after forget password,10,3.0,1,0,1,0,2
"useless. can't even get taxi.been trying to book rides over two week always cars unavailable.what use is this?. can't depend on them ,u will be left stucked. try alberta gold.far better.",33,1.0,1,0,0,5,2
i've been trying to install the app but it doesn't install why? it keep says i must download again,18,5.0,1,0,1,0,2
"its good for getting around when you dont have another way to do so. sometimes the prices are reasonable, other times the prices are ridiculously high due to surging",28,4.0,1,0,0,4,2
good overall. does not allow you to include multiple stops when scheduling ahead.,13,4.0,1,1,1,0,2
"they charge you a ""waiting time fee"" even if they were at the wrong address! there has been multiple times where they are at my neighbors house and start charging me for waiting! where does it say that you have to look left and right to make sure they aren't at your neighbor's house? that's not my job! you have the correct address and porch light on so you can see the address. i still get charged! i'm sick of this! no accountability they just charge you and don't refund or try to fix it. bs!",107,1.0,1,0,0,4,2
"random extra charges to my account like i was charged twice for the same trip, as a student this is very frustrating. i sent three complaints/refund requests for the extra charges and still haven't heard anything back from customer support. meanwhile, i had a different issue with uber eats, they responded after one request. still waiting for a response on my refund for a trip that i was charged twice for. not happy.",75,1.0,1,0,0,3,2
nice ui and easy to book ride without any hassle,11,4.0,1,0,0,2,0
the driver was very nice and polite,7,5.0,1,0,0,1,0
i think this is one of the pathetic app. sharing personal experience. i have booked cab in the morning and i was in quite hurry. i got a call from the driver and he asked where would you go. once i shared with him he transferred the ride to other driver and same thing repeated 4 times. then finally i switched to ola. who gave the driver this authority to transfer the ride. disgusting,82,1.0,1,0,0,1,2
the app just doesn't work on my phone won't even let me register.,13,1.0,1,0,1,0,2
"the amount of errors when trying to simply make a payment, or select destination. should have either a google search or more information of selected businesses the consumer has chosen as a drop off",36,4.0,1,0,1,3,2
السواقين بقوا مقرفين لما يلاقوا المشوار بعيد بيفضوا يأخروا نفسهم علشان العميل هو اللي يلغي الرحلة أو يتصلوا علشان يعرفوا المكان فين حاجة في منتهى قلة الأدب مع ارتفاع السعر كمان,37,3.0,1,0,0,1,2
convenient. but the drivers need to stop talking on the phone while they are driving!,15,4.0,1,0,0,1,2
he is very good website,5,5.0,1,0,0,2,0
"auto not available when ever needed, they cancel",9,1.0,1,0,0,1,2
"uber has been a decent app. but i cannot tip. i press any one number and it makes it a thousand. why? aint nobody tipping thousands of dollars. worst part is i cant edit the amount for a custom tip, it just closes uber completely out. help fix this.",48,3.0,1,0,1,0,2
driver's arrival time to pickup should be exact.,8,4.0,1,0,0,1,2
shold be in ranchi (jharkhand) also,6,4.0,1,1,0,5,2
i think app should show driver details of your last ride. unfortunately you can't trust some drivers. he took cash of 500 rs for a non-cash trip which is already paid by paytm. i realised it immediately. but no track. i called uber cc got a negative response that we can't track payment from paytm since it js outside uber system and warned me to check payment menthod carefully for next ride.! i wish some other good and loyal apps like ola and uber should come inmarket to stop this loot and monopoly!,103,1.0,1,1,0,1,2
uber you have bug in your jio money transaction message,10,4.0,1,0,1,3,2
it is good service with in good rates,8,4.0,1,0,0,2,0
it is affortable in certain state,6,4.0,1,0,0,4,0
this is not updating paytm payments properly lost money,8,2.0,1,0,1,3,2
please include payment option through bhim/upi for convenience,8,3.0,1,1,0,3,2
this app is stupid app,4,1.0,1,0,0,0,2
can't open any location shared with me using uber app it keeps crashing! please fix this asap.,17,3.0,1,0,1,0,2
first you have to fix you login system. because when i try to login with my number after verify the system ask me for password why should i enter password if i just verify my mobile number in under 10sec so thats why i didnt proceed further.,50,1.0,1,0,1,0,2
"very poor and not responsive customer service, i reported many times that the account is not mine and need to log in with my active account.no one cared about the issue and kept sending me automatic reply!",39,1.0,1,0,0,5,2
just i will say that its good app but i want one more feature that we should enter that how many people have to go because when driver comes he says that he cannot afford 5 people i one car(when it comes to 5 seater car),51,4.0,1,1,0,5,0
it's being good to use,5,4.0,1,0,0,2,0
great app. uber needs to upgrade the map to direct their drivers to the front of my building. your map currently directs drivers to the back of my building,27,4.0,1,0,1,0,0
"dear uber, stop troubling me by hiding my drop location to your cab drivers before they accept trip request. try to maintain transparency with both the parties. let them decide whether to accept or pass my trip request.",40,1.0,1,1,0,5,2
"lousy . rude and cheat you out lf your money. i bought a pass, couldn't get a ride and they wouldn't give me back my money. thank you worthless ass cheaters.6 .",31,1.0,1,0,0,3,2
stop asking me to be a goddamn driver,8,1.0,1,0,0,5,2
every time i use uber they find a new way to take my money. i have 1000 trips and still have to deal with bad customer service. thank you uber for showing us what corporate america is all about,39,1.0,1,0,0,3,2
uber customer service is a joke. their reputation for ridiculously bad customer service is well deserved. i haven't used uber in about 4 years or so. i do not know what my password was. i tried to create a new account and it wouldn't let me because my email address was already associated with an account. so i emailed them from my email. and they keep telling me they can't help me unless it's through the email associated with the account. it's the same email address! ridiculous!,109,1.0,1,0,1,5,2
"does not allow to add stops, gets stucked, not phone issue, got flagship one",15,1.0,1,0,1,0,2
please fix bug there so much,6,2.0,1,0,1,0,2
error in booking ride every time.when contacted uber through com. they are unable to resolve my issue. pathetic customer care sevice,21,1.0,1,0,1,0,2
"worst services, i prebooked to reach an important destination but just before 15minutes, driver denied to come from santosh nagar and the complete prebooking got cancelled, i faced serious problems on that day(25th july), i am completely unsatisfied with uber services, previously also i faced such issues. bad customer care and worst worst worst services.",58,1.0,1,0,0,1,2
while booking ride i was shown 246 rs but after completing ride i was charged 310 rs,17,2.0,1,0,0,4,2
convenient way of booking a cab. no issues faced with the app so far but many drivers these days are reluctant to some far away destinstions. hope no driver refuses a customer based on traffic and distance as we are already paying surge.,47,4.0,1,0,0,1,0
"changed phone but same number and email, unable to install. i want to be access my account but it doesn't let me, i'm not creating a new one, but it doesn't understand that and says unable to create new account because i have it on another device. i am using the same simcard number and email, the old phone is damaged and does not work. now i will have to use another ride share app to get to work cause i have no other choice.",96,2.0,1,0,1,0,2
it's been amazing even though i dont get a lot of promo but still it's amazing. great job guys,18,5.0,1,0,0,2,0
best app low cost comfortable cars professional drivers,8,5.0,1,0,0,2,0
nothing much i can say,5,5.0,1,0,0,2,1
it is apsalutly correct predection of time and it is good and comfortable ride but some time it is ugent for college or school the drivers don't comein some areas and cancelling their ride,35,4.0,1,0,0,1,2
great driver. prompt service. thx uber!,6,5.0,1,0,0,1,0
would not accept valid email address. uninstalled! i've solved the issue lyft. 😊,14,1.0,1,0,1,0,2
"waited for an uber driver today for like 30minutes, he never called and when i called him he didn't pick up my calls and i cancelled the trip and i now charged for cancellations, please this is unacceptable and there should be means to report issues , i made a complain about the cancellation fee , uber support was quick and i was refunded. great app👍",64,5.0,1,0,0,5,0
"this app did not let me schedule a ride for the next day. i've tried 5 times, all no good. i added my visa debit card information correctly. when i tried to schedule a ride, i first got an error saying that my payment wasn't accepted and that i should try again or edit the card. i bought a walmart visa debit card, registered it so that i could make online purchases. when i tried that card, payment would not be accepted. awful app! i ended up using lyft app and scheduled a ride the first time i tried.",99,,1,0,1,0,2
"was good. but uber, should pay to have. plexiglass fitted in the cars.",14,4.0,1,0,0,5,0
i absolutely adore the driver ray she's fantastic,8,5.0,1,0,0,1,0
"the only problem with uber is the cancellation fee. sometimes the drivers just ignore my messages/calls after i tell them where i'm going. or telling me that's too far for them, but it's like after i've spent 10minutes waiting for them. so i had to cancel. and get charged. and after i submitted the report, i still got charged anyway. please fix the policy. thanks",71,3.0,1,1,0,1,2
"changed my review from 4⭐ to 5⭐ because all in all in time uber proved to be a reliable app that enables me to get in touch with reliable, experienced, friendly and polite drivers. forgot my backpack in the car and got it back very fast, never late when i needed, never got problems reaching a destination and forgot about the cash-exchange and distance problems that arise with traditional local taxi drivers.",76,5.0,1,0,0,2,0
the app said i got my refund. but actually i didnt. the driver cancelled the ride but i was charged hence i requested a refund. they said it will be given. when i queried again they said its already been given. but there was no money back in my account. terrible,54,1.0,1,0,0,3,2
plz aap extra charge lene pr complain ka option rakhe driver ne extra charge liye hm se,17,4.0,1,1,0,1,2
great app but sometimes it takes long time to find a driver,11,4.0,1,0,0,5,2
the application keep crashing on me. i don't know why. and i don't have access to the uberpool,17,2.0,1,0,1,0,2
"most of the drivers are nice but the prices where i live keep going higher and higher and when they're not that high only drivers that are 20 min away from me will accept it, the closer one, won't. the rewards systems now is quite bad too, before we would get free telecine for 3 month or 3 days of 10% on trips, but now the telecine is gone and the 10% works for only one trip that you may do in 3 days, kind of useless. and yeah, i loved this app but i don't think i can keep using it anymore",115,2.0,1,0,0,4,2
"overall it's a very useful app for when public transport. however i recently had a couple of issues. i mislaid my phone in the back of a car. fortunately my friend was with me and was able to liaise with the driver on my phone to get it back, but it would really have saved us a lot of stress if there had been a general contact number. i've attempted to leave feedback on the app about this, but could find no way to do this without unfairly involving the driver.",99,3.0,1,1,0,5,0
"this is ola and uber is pathetic. never come on time every time they cancel the ride. if you people don't want to earn money so, stop this application and be at home. 😡",37,1.0,1,0,0,1,2
"brutal, expensive, dishonest. absolutely no customer service. a joke. as bad as taxis",13,3.0,1,0,0,5,2
very poor service fare show 109 and charge me 613 pls dont use,12,1.0,1,0,0,4,2
the application doesn't work at all i uninstalled it and installed it again and still doesn't work,17,1.0,1,0,1,0,2
can you stop the spamming message ffs,7,1.0,1,0,0,5,2
"in kalyan , one must wait for at least 30 minutes to get uber auto. drivers either don't take booking or cancel it for no reason leaving commuters standed. ola has much higher fares compared to uber.it seems drivers accept booking immediately for ola and refuse the booking for uber.majority of drivers work for both uber and ola.so we are forced to pay higher fare to ola as uber is not easily available.",76,2.0,1,0,0,1,2
i faced bad experience. you are making us fool i choose pick-up location new delhi railway station and drop off to divine hospital wazirabad but app show wrong drop location. every time didn't change adress and i spent more money than usual.,44,1.0,1,0,1,0,2
its very help full to travelling,6,5.0,1,0,0,2,0
well coordinated. easy to use.,5,4.0,1,0,0,2,0
good service when i need it ubers always there,9,5.0,1,0,0,2,0
"i use this app on daily basis still i have to rate it bad. drivers don't aplear in given waiting time and when i call they say it might take more time and i should cancel the trip. there is nothing i can do about it. coz if i cancel my money gets cut from next trip and if i dont know to wait or not. then trip is reset with some other driver who takes even more time to come. also the rates are variable and if you use it daily instead of being cost effective, overall trip charges on average high.",106,2.0,1,0,0,1,2
very helpful to find transport to locations,7,4.0,1,0,0,2,0
very dirty chat by driver to cancel the ride and their is no support from uber team to complaint against such unprofessional driver.,23,1.0,1,0,0,1,2
overall excellent but not sure i like the variable fare by the minute,13,5.0,1,0,0,4,2
the driver suman: wagon r mh02eh5097. accepted the ride and was stating there's too much traffic. on the google maps it was hardly 10 min for him to reach to our location. he was lying that he was stuck in traffic all the way long. he wasted close to 30min. there is no option to report as well or any help. hence m rating 1 star.,69,1.0,1,1,0,1,2
"uber app appeals to me mostly because of the fixed costs, which distinguishes it from other similar apps. however, they have recently begun to add prices for long pick up and per minute costs, which has resulted in a rise in the final prices. i hope you can revert to the old methods, or at the very least disclose a range of expected prices without abruptly raising the price at the end of the trip.",80,2.0,1,0,0,4,2
hardol ka of experience hmm hmm hmm hmm i'll,9,3.0,1,0,0,2,2
the app itself is awesome lack of drivers not so much. not sure what needs to change but you need to do something quick because there is huge lack of drivers in our busy tourist town,35,1.0,1,1,0,5,2
"awful experience with uber customer service. i have been an uber client since a very long time. yet, i had an issue with one of my trips lately. it remained unresolved for more than 2 weeks! i had to text on their useless help section, getting vague replies or nothing at all. the way you treat your customers is a disgrace!",67,1.0,1,0,0,5,2
this time the driver arrived and was excellent as you would expect. previous experience with uber was not acceptable,20,5.0,1,0,0,1,0
driver canceled my ride when i asked if easy to get into vehicle because i used a walker! made me late for dr's appt.,24,4.0,1,0,0,1,2
this app is awesome but the behavior of drivers are very poor they need to teach them some manners that how to talk with the client my experience with the driver's was pathetic,33,5.0,1,0,0,1,2
"the app is not working properly. . suddenly in the middle of a trip it stopped working and showing the world map instead of the trip road! i can't write my destination many times it happened, , hight rate in empty roads time and no fare in busy road times, , i used the application before it never happened but this month it going like crazy.i'm giving up. . you've to do something!",75,2.0,1,0,1,0,2
"i think that the uber idea is convenient. however they have the worst customer service i've ever come across. i can't even find a valid phone number to call for assistance. in case of an emergency, what am i supposed to do. sometimes during the course of my trip, the fare just increases or doubles up to my surprise. when i cancel a trip i have to pay a penalty, when the driver cancels, i still have to pay. most drivers are also very rude and unprofessional, and since this organisation has decided to hide their contact from the world, reporting such cases is impossible. i am an extremely annoyed customer, mostly because i have recently been billed wrongly. is there anyway to fix this problem?. or just consider this as one customer lost and many to be lost if this continues.",165,5.0,1,0,0,5,2
taking way to long to download,6,2.0,1,0,1,0,2
i just received a email saying i was not wearing a mask while on a trip. i always wear my mask while in public.,21,2.0,1,0,0,1,2
the drivers are not professional once the driver came with a friend and inspire of saying him to get the friend down the driver refused and said he is a new driver so he is with him to show him the route and then the driver said that he would be getting down on the next stop but he didn't. this is very disappointing that the passengers are not treated properly and the driver behave rudely with the passenger. the same case happen with me twice and i had cancelled the ride,96,2.0,1,0,0,1,2
i paid for a raid using upi but even then i was asked to clear off the due to make a new ride. it happened not only once but twice. if i have to pay only using paytm then what's the point of using upi? also at the start of upi you have provided a coupon which is still pending from ur side and u keep saying that u have reimbursed but i didn't get any coupon. so many issues and there is no call center to call you for any issues?,95,2.0,1,0,0,3,2
"since dec ""update"" drivers will not be able to find me unless i call them every single time to tell them as soon as i make the reservation as to where i am located. reason? uber forces passenger to ""meet driver at a spot"" instead of letting me tell driver where i am located. this means you're supposed to find a spot on the map that is never clearly stated - just a point on a map without an actual address. what is the point of this when the passenger (me) clearly states the address to be pickup up at? i know drivers have found this feature difficult and frustrating as ive asked multiple drivers about this and they all state same frustration about difficulty in finding passengers due to app. now to top it off, the latest (feb '19) update has made it unusable as i lterally cannot input pickup up location and destination. it just comes up as an empty google maps. i do not like making negative reviews especially for a free (to passengers) app that historically was very useful and accurately got me to many places. but uber since late 2018 continually makes the app worse. so now i will only use lyft, via. will update when fixed hoping soon",226,1.0,1,0,1,0,2
will give 5 star if there is an option to unsubscribe uber receipts emails,16,3.0,1,1,1,5,0
"the app continues to crash, causing me to be late to work, or stranded on the way home. this is awful",21,2.0,1,0,1,0,2
this app is good if you need to go somewhere during the day that's pretty much it.,18,2.0,1,0,0,5,0
"i don't have a car and my place of work is 40 minutes away by walking, so i end up taking ubers whenever i'm running late for work or if i'm too exhausted to walk home. however, it seems i have to play a guessing game every time i call an uber, because the predicted arrival time has been correct maybe 10% of the time, and that's generous. the issue i'm having is that the app doesn't seem to have a good grasp on the availability of drivers in my area. sometimes the drivers are only a couple minutes further out than initially stated, but other times they are over 20 minutes away. for a drive that takes 9 minutes at its slowest. i don't blame the drivers for this, because it's unreasonable to expect them to always be in the area. what this means is that the blame has to fall on the app, and it will remain there until the app becomes at least 70% accurate in its predictions. it doesn't have to be perfect, but it should at least be adequate.",213,,1,0,1,0,2
"app map delayed, incorrectly identifies passengers and passenger pickup locations.",10,3.0,1,0,1,0,2
i want jo join as uber driver but not able to process.,13,1.0,1,0,1,0,1
"nice app but it needs more cars in hill stations like shimla,solan",13,5.0,1,0,0,5,2
it is easy when car is in the shop and easy to get. but attempting to use the ride request is stupid! i'm having one he'll of a time to download the app to request a ride!,39,1.0,1,0,1,0,2
"overall, uber is a great service, however, i had a poor experience; when i expressed my feelings by text i heard no response, no apology, no offers for compensation. i am elderly and have some disabilities; the driver asked me to get out (at night, in the cold) because he couldn't find my stop. so communication seems one way.",62,4.0,1,0,0,1,2
latley uber been having problems with the gps they need to fix,12,3.0,1,0,1,0,2
"great user experience, except the fact that sometimes the fare is sky-high irrationally.",13,4.0,1,0,0,4,2
may have some glitches but the people who came up with the idea and the algorithms deserve to be rich. but they could share a little more of the wealth with their drivers!,34,5.0,1,0,1,2,0
"uber overall as a app and tool are good. however, for myself personally i'm not sure if i understand the way that my money is taken. some times my card works, and also there are times when it doesn't work. even with money available and in my account. so it panics me and i think it's my fault. i go and keep trying to.pay with other cards (that i've ensured have funds available on) and says 'your payment method is not valid' or 'cannot add card successfully. it's not something i use with choice.",105,2.0,1,0,1,3,2
the uber drivers should be given proper navigation training n also should be taught to converse properly,17,4.0,1,0,0,1,2
hard time arranging ride. wouldn't let me use cash credits,12,2.0,1,0,1,3,2
you need to have ubers in every state i got a new phone and this app is built in and it's just taking up space because there aren't even ubers in my state let alone city,39,2.0,1,0,0,5,2
"there is no point of using this app. how can you get a driver with an eta 30 minutes? when a driver asks you where you are going, they are condidering cancelling the request.",37,1.0,1,0,0,1,2
"how can i give -5 star? may i know? if you had to cancel my ride then let me know that you are cancelling when i call you. i had to wait like 15 or 20 min. then they cancel. in my opinion you, developers should add an option where the drivers get punishment when they cancel after accepting ride. if the drivers are not sure then why do they accept ride and make you wait. totally stupid and dumb.",92,1.0,1,1,0,1,2
"for the most part the app and the service work well however you guys need to look at the customer service in india. either they don't understand english or they're understaffed. i tried to tip my driver for a trip and for some reason the payment went through but the app didn't reconcile the payment. trying to resolve this has been exhausting. they ask for evidence, i provide and they ask again and again and i can't use the service till the tip money reflects as paid.",95,2.0,1,0,1,5,0
"not really about the app. it works great. but some (not everyone of course) uber drivers are scumbags! was involved in an assault/battery incident recently. the guy called an uber to get away. we explained the situation to the driver, police was on route and we tried stopping him. the driver shoved me out of the way and drove away with the guy.just wow. so ubers are now officially the greatest getaway cars. can't speak for uber but i can't imagine that's what they are going for.",104,1.0,1,0,0,1,2
"once a reliable ride sharing app now has turned into a disappointment for me. the drop off location turns out to be wrong since my last 3 rides. if i have to ask people around where am i , after i reach .what's the point of having this app? see there are many other apps.and i can anytime switch.plus i'll ask my friends to uninstall as well . i request you to correct this gps glitch.",85,3.0,1,0,1,0,2
great app if you don't mind getting ripped off and driving global warming. carbon emissions from vehicles drive the effects of global warming. if polluters won't stop it's up to us to save mother screenshot 4/23/2020 keep supporting polluters till you're all dining on donner dinners,47,1.0,1,0,0,2,2
honestly sometimes the app is good sometimes it just f's up. you need to include that a driver is doing another delivery when requesting for a ride because more than often i'll rush out my house for a driver the app says is 5 minutes away but end up waiting 5 minutes for them and consequently missing an appointment. now i've just wasted money going somewhere i can't even get into!,74,3.0,1,1,0,5,2
pay the employees more. they're worth it.,8,5.0,1,0,0,2,0
"i have had many issues over the years. the maps don't say where the drivers are accurately. the drivers will cancel, but it doesn't reflect on the app, until i cancel and then i'm not charged a cancellation fee. overall good service but terrible app.",48,3.0,1,0,1,0,2
"i would have rated higher except that when trying to sign up, i keep being asked about my insurance information or that it is pending etc; etc; so i just gave up!",36,1.0,1,0,1,0,2
"el chofer hizo como que se perdía para cobrar más, y eso que tenía el gps",15,3.0,1,0,0,1,2
i have been using uber for a few months to work and home. today the app just stopped working. stated my password was incorrect when it is not. no help sites are up and available. email support not helping. phone numbers you can't call in. and on top off it all i am 4 hours late for work because of this. why isn't there tech support for this app with 4+ rating? i spend over $150 a week with thid ride share. and now i am very disappointed and possibly terminate.,101,1.0,1,0,1,0,2
"there is a combination of things that make up the reason i enjo uber. the reward point system. the savings made for rides, the choices for take away and now with the added transit and/with a hire ebike heally my or and beobx only thing that is getting annoying.",56,4.0,1,0,0,2,0
very good app. just short trips prices still remains r26 should be cheaper if not going so far. discount structure for regular user's should be added,28,3.0,1,1,0,4,0
uber only took 5 minutes to show up. vehicle was clean and cozy and played decent music. she was very courteous and kept me entertained in conversation. i'm sure she only talked because i asked her questions. seems she would keep to herself if u didn't want to engage in conversation.,55,5.0,1,0,0,1,0
"i am a regular customer. wanted to avail monthly package facility, tried but no option on this app. kindly guide me.",20,3.0,1,1,0,5,2
i have enjoyed my experience thoroughly thus far. not a bad thing to say. never given a driver less than 5 stars.👍,21,5.0,1,0,0,2,0
quoted prices are often meaningless. while a 10% error would be understandable an underestimation of well over 50% is not acceptable to me. tired of using uber and ending up paying more than premium cabs and learning only after the fact.,42,1.0,1,0,0,4,2
most times excellent. not when i need a ride before 7am though. almost always impossible to find a car early mornings. but like most of the drivers with the ecxecption of the ones that play political talk radio at full volume. not a great way to start or end a day. also hate smell of cigarrette smoke! no lysol covers that up! yuck! i have been lucky for the most part! thank you!,82,5.0,1,0,0,1,0
"all good, no issues, prompt service",6,5.0,1,0,0,5,0
uber is pathetic drivers will just cancel unless you're in the center that needs to be removed i personally know a young girl who got attacked after having to wait 3 hours for someone to finally accept her ride,38,2.0,1,0,0,1,2
even after selecting correct location it changes the pickup location on it's own. no option in help to report app related issues or technical issues. no way to reach out to the customer support other than relying on the help section.,42,1.0,1,0,1,0,2
the google maps don't load,5,1.0,1,0,1,0,2
very good help full apps.,5,4.0,1,0,0,2,0
"the cab drivers when choose not to go on a trip, they stop picking calls, and also they wait for the customers to cancel the trip. this is frustrating more because you can't complain about the same to anyone. wasting time, and money, as if customer cancels cab, he has to pay fine.",54,1.0,1,0,0,1,2
wow! 4 updates later and you still haven't fixed the gift card issue.,13,1.0,1,0,1,3,2
world best ride uber cab,5,1.0,1,0,0,2,0
i'm giving 4 stars to this update. app is very good but i want its old version. can you send me any link for older version.,28,4.0,1,0,1,0,0
not good for long trip today 3 drivers canceled my ride really today uber broken mh hope,17,2.0,1,0,0,1,2
"customer support is very poor. unable to link my paytm account. mailing them from the last one month and they keep coming with the same answer: ""we've escalated the issue to the concerned team"". totally pathetic and rubbish customer support.",41,1.0,1,0,0,5,2
the cancel ride option is gone.sometimes its the driver who refuses to go places and then we cancel and book another ride but we are charged for it and thats crazy.please do something about it,38,3.0,1,1,1,0,2
"uber deserve 5 star but one of his driver name somla bajaj re compact ts11ub8186 is using another number plate both number are not same. he is using vulgar language and abusing me😡.it's was horrible day for me.he stop the ride near malakpet at 2:48pm on 18 december 2021 . i feel unsafe and dangerous. i worried 😫 because i travelled 🧳 with my kids . i want to complain about this driver, and planning to uninstall this app.👎. everyone please 🙏 check the number and photo of the driver",114,1.0,1,0,0,1,2
can we get microbus in uber?! please arrange!,8,4.0,1,1,0,5,2
generally driver booking hone par phone karke poochhte he jana kaha he or payment cash he kya. information disclose karne par driver ride cancel kar dete he. commuter ko kahi baar 3 se 4 baar or kahi baar is se bhi jyada baar ja kar cab confirmation milti he. is baat ke liye driver ko punish karne ka kohi provision nahi he.,70,4.0,1,1,0,1,2
"worst customer service! my account got hacked (password was changed and two step verification was set up by someone else) and i received no help. a week later, 620egp (i live in the us, that is egyptian currently) was taken out of my account. uber support did nothing to help, and closed out my ""help message"" saying the issue was resolved, when the last message they had sent was ""we're sending your message to an expert team"". so now, even though my bank and paypal have both filed the charge as fraud, uber refuses to remove the charge, and continues to allow a hacker access to my private information. fun fact! if you ""owe"" uber money, you can't deactivate your account, so now i have the constant fear that money will leave my account without my permission at any time. do not use this app if you appreciate a response from uber after your sensitive information gets stolen.",183,,1,0,0,5,2
the app keeps charging me r5 everyday on my bank account even if i didn't request for a ride,19,1.0,1,0,0,3,2
look i keep getting charge $15 a month and i donr know why. no one wants to tell whats going on or informs that things were fixed. can someone please contact me? this is unreal at how bad service through uber can be,45,1.0,1,0,0,3,2
casey was very professional and needs more recognition thank u,10,5.0,1,0,0,1,0
"pathetic, it's just that ola is not readily available in my area so i have to book uber. literally i hate the way they do business. their drivers stand a pane apart for abt 5 mins and then cancel the ride and the uber team doesn't refund that amount. it is a hassle to keep raising a complain for my own money which i never used and their fraudster drivers gulped without even coming to my pick up point. secondly, their drivers deny rides as per their convenience. literally patehtic this company is",97,2.0,1,0,0,1,2
worst customer care support possible. i lost my phone in uber and i couldn't contact anyone to help me out. only if uber was caring enough for their customers i would have not lost my phone and got it back!,42,1.0,1,0,0,5,2
application stops at billing time. and sometimes show wrong kms and amount .,13,1.0,1,0,1,0,2
i am using uber from a long time but now i am facing difficulties regarding my payment option . i had added some money in my uber paytm payment option but one day it automatically got delinked and when i again linked it then i had no money in my paytm. i am triying to contact uber for this but i am not able to contact uber. please share your contact details more precisely a customer care number so that i can convey my problem in details. if then that will be a great help. i am writing this review from india so please provide any customer support phn number for india.,122,2.0,1,0,0,3,2
i had very pathetic experience with uber as it is never available at time it keeps u waiting for long but it's completely waste of time as many drivers cancel the ride after accepting it never gonna use it no auto's are available.,43,2.0,1,0,0,1,2
the map doesn't track the driver it keeps stopping in between. it seems like the app keeps freezing.,19,1.0,1,0,1,0,2
me download uber but fake app not improwel my nubr,10,1.0,1,0,1,0,2
"i cann't sign in to my account, the app continue to tell me that my pass is incorrect! i reset the password & the same problem occurred! that's really annoying i wasted alot of time trying to fix that i need my account back!",45,1.0,1,0,1,0,2
i get worst experience from uber when i book a cab it shows me 320 fare and when it drop me the driver saying me you have to pay 420 why he take 100 rupees extra from me totally worst ap and bad service don't download it,50,1.0,1,0,0,1,2
nice lady prompt personable new where she was going. enjoyed the ride,13,5.0,1,0,0,1,0
nice trip experience. fare is also low as compared to other apps. 1. availability is a problem at times. 2. 20 to 30 minutes waiting period. it should be reduced.,33,4.0,1,0,0,5,0
res dr se44e4s44sse is so the reason 4eee44e44s444e44 is the only way in esperanza 4444e44s444e44 ram red 4e4se4 is 44see,25,4.0,1,0,0,2,2
hard to report errors. drivers exploit loop holes in their system impacting customers.,14,1.0,1,0,0,5,2
i've had drivers not pick me up but say they have and i get charged while i'm left waiting to order another uber and there's no recourse. can something be changed to stop this or refund made possible,39,4.0,1,1,0,1,2
very useful app. price is increased little bit but 4 stars for the user interface of the app and also for the price change. otherwise it would be 5 star app.,33,4.0,1,0,0,2,0
just trying to use first time so i dint have any idea,12,3.0,1,0,0,2,1
i am unable to use upi as payment method. there is no option for this.,15,1.0,1,1,0,3,2
"poor support team, many issues has been sent and no one replay about them so i delete the app from my phone.",24,1.0,1,0,0,5,2
after confirming my ride the app won't let verify my account with digital payment please fix the problem now,19,3.0,1,0,1,3,2
i am not satisfied with payment options. it's better to have a direct payment like ola. while on cash every driver hesitate to give change that's not a good deal. also auto unber ask the charge from their metre box not from the unber app which apparently end up to an argument. this is pathetic service.,62,3.0,1,0,1,3,2
"christopher arrived early! perfect, because i was ready to go! setting up the ride seemed costly. i was told a reservation in advance makes the price go up. next time, i'll try to be flexible and just ask. i'll compare and let you know!.",48,4.0,1,0,0,4,0
i changed my phone number a year ago and got a new debit card n when i redownloaded the app after years of no use it won't let me log in,33,1.0,1,0,1,0,2
i honestly love uber! it is quick and convenient and reasonably priced. who needs a cab when you have uber.,21,5.0,1,0,0,2,0
absolutly no good need to bring to north wales,10,1.0,1,0,0,5,2
uber as ok but fare is hire,7,4.0,1,0,0,4,2
they get me where i want to go.,9,5.0,1,0,0,2,0
"i'd like to thank the developer for his reply, i have not had the need to use this app but i now feel better about using it should i ever have the need.",39,3.0,1,0,0,2,0
"uber charged me inter state toll taxes without the car even crossing state border. on raising the issue, their executive keeps repeated same message while completely ignoring the issue at hand. pathetic",35,1.0,1,0,0,4,2
"my card expired, i tried write in the new card expiry date and the app won't let me order an uber. there is no help area for me to try get help. i contacted my bank to see if there are any issues on my end and they say they have given uber approval for payment, my account is sufficient. please uber fix these issues or i will never return, and i will tell many people of my issues",80,1.0,1,0,1,3,2
don't know what to rate it yet. although my first time needing a ride there wasn't one available and i have pending charge on my card for every time i requested one. almost $700! please tell me these will go away. why they are even pending when there wasn't a ride available is beyond me. not your ideal first time use of a service,69,3.0,1,0,1,3,2
customer care contact to customers need to make easy,9,4.0,1,1,0,5,2
i paid the driver in cash for my last trip. even then the app shows payment pending. i requested that i paid the amount in cash. still i am unable to book my next trip. highly unprofessional behaviour. please respond to your customers sooner. also make sure you know your drivers have got paid or not. terrible.,56,2.0,1,0,0,3,2
what is goung on with uber alot of days recently no rides is out at 6/630am alot or 5 am it never use to be like that. definitely somehow that needs to change cause people do need to get to work,41,1.0,1,0,0,5,2
maps stop working if the driver takes too long to get to you. have to just wait till they turn up as it no longer shows their location or your own.,34,2.0,1,0,1,0,2
"i've used the service on an almost daily basis for over a year now. the app generally works fine and the drivers in my area are fantastic. i have a five star rating as a rider. uber customer service is the worst customer service experience i've ever had. after 4 days and at least two reps telling me the was an error on uber's part my issue is still not resolved because there's no consistency in the rep who responds and the reps don't bother to read or try to answer my questions, they just cut and paste scripted replies that make no sense, asking me for a credit card they can charge the balance to. i received a $5 uber reward which their system applied to a trip automatically overriding the payment method i set up in the app. instead of charging the remaining balance to my card, the system locked my account and the customer service reps tell me there is insufficient funds on my payment method. my bank assures me this not true. instead of resolving the issue and acknowledging their error, they keep asking me to provide an alternate card. i'm very disappointed in the priority customer service. if i ran a business this way, i'd be out of business.",252,,1,0,0,5,2
i can't able registration. its giving error. 1* must.irritating.,10,1.0,1,0,1,0,2
"overall pretty good. until you get money stolen from you, your driver doesn't show up, need to file a cplaint, have a question, have a suggestion, want to invest, or any other reason to speak to someone. in the case of credit card fraud and identity theft, good luck. maybe homeland security can get these people,but not you. the only reason for a company to not issue their contact info is if they ate committing a felony and don't want to get caught. my card was stolen and used for this service. been trying to get a phone number for over 2 hours and when they do contact you back, they call you a little later and give you a website to contact them at. do these pieces of garbage need a screenshot tecording of their own app? or do they have access to their own software? show me on the app where you can contact support. you developers are too stupid to have a rational conversation. update the app with features that are useful in these situations. the website that they forwarded me to started with a t dot. which redirected me to their actual support page. am i the victim of a spear phishing attempt by these people? i googled luft customer service number and 20 seconds later was on the phone.show me that for uber",266,3.0,1,0,0,5,2
"1) i am trying to purchase the ride pass. a) there is only paytm option, i tried adding my cc. it charged me 2 rupees and still it didn't get added b) even paytm option doesn't work to purchase the ride pass . 2) it charges 400+ in uber go for 10 km 3) there is no way u can connect to customer service for any help or complaints 4) if you give feedback on drivers or ask for reversal of cancellation fees. they will return back cancellation fees, but next trip will be charged extra.",112,2.0,1,0,1,3,2
this apps is good but now a days having problm when i book for mi office daily driver use to mi accept reqst and when i get into the cabs driver missbehve and say that plz take another cabs i hve a problm . plz kindly take action about this i m from kolkata,55,2.0,1,0,0,1,2
"i have decided to stop using uber. i am living toronto and witnessing the price is increased higher and higher unreasonably. the distance from home to work is just around 4km and normally fluctuated between cad15 - 25 in the morning. but started in april, it changed between $35-51 per ride, extremely unacceptable for a short ride. bye bye uber, you fail now.",68,1.0,1,0,0,4,2
"i used to love uber and tip the drivers $10 every ride until the app would charge my card for cancellations that i never made. the 1st time it happened i lowered my tip to $5 per ride and then the app charged me for a cancellation that i never made again! so now i have taken my card information off the app and i'm looking for another car service. long story short, never give your real bank card to this or any other app! only use their gift card found in a walmart so they can't steal your money!",106,3.0,1,0,0,3,2
great apk gets me where i need to go when i am on the go. thanks,17,5.0,1,0,0,2,0
very bad experience today. i made a auto drive today. payment rs 118 debited from my zmazon pay. but as the driver claimed he did not receive payment i sent him rs 119 to his gpa number. but the app do not have any option to report. no email or feed back options. drivers canels trip when payment mode is not cash.,63,2.0,1,0,0,3,2
"if you call for a huber after they have debit your account nd give you a cab,if the driver should cancel the trip,huber will not refund ur money back to ur account. it has happened to me more than ten times.for you to report to customer representative to let them know what happen to you is another problem.",60,3.0,1,0,0,3,2
super app and very good condition,6,5.0,1,0,0,2,0
first timer. car was here within 2 minutes. very kind and professional. clean car with hand sanitizer available in seat back pocket.,22,5.0,1,0,0,1,0
i think people have grown accustomed to this application and treat it like a bus when in fact it is a luxury. driver's drive their own vehicle to take you where you want. therefore you need to act accordingly. this app just shows the state of humans in the usa which is why all driver's need a dash cam,63,5.0,1,0,0,2,0
خدمة سيئة / أغلب السواقين معندهمش مهنية أبداً . اخر موقف حصل طلبت واحد جالي و مشي من غير ما اركب و حسب انه انا ركبت معاه و بعدها لقيت مكتوب في الابليكشن اني لازم ادفع فلوس الرحلة وانا اصلا مركبتش معاه! مفيش ضمير اقسم بالله,46,1.0,1,0,0,1,2
"in this app, you show thakurpukur cancer hospital stop., but this is actually show the hospital location in keorapukur mission area. why? your app misguided passengers. cancer hospital situated at srijani area after taltala math, not in the keorapukur mission area. please don't show wrong location.",48,1.0,1,0,1,0,2
uber needs a feature where we can use our email to sign in or sign up,17,1.0,1,1,1,0,2
it's been great no problems 😉,6,5.0,1,0,0,2,0
stop changing illogically like culprits.,5,3.0,1,0,0,2,2
a jovial man i love him,6,5.0,1,0,0,1,0
"i took an auto ride today, while booking fare shown to me was 16.54inr where as after completion of ride fare was 48 inr.3 times.pathetic and unreasonable",28,2.0,1,0,0,4,2
"rate wise its better than compitator in islamabad, wrost things - while choosing your pick up location then u never know about wait time, - if you are choosing different location for anyone else, then again u will have no idea about pick n drop time n coverage area as well. even lot of time my driver asked me to cancel the erequest cz he was so far :-( non professional behaviour of mostly drivers.",84,4.0,1,1,0,1,0
"the app simply stopped working. my credit card expired and the app refused to let me update. i uninstalled the app twice and reinstalled. tried adding a different credit card and 2 separate debit cards but the app refused to let me. i tried to set-up payment via paypal but there was no option on the payment options screen. i've contacted customer service over 5 times, each time they've responded with a direct quote from the help pages which provide absolutely no help with the issues i'm experiencing. what kind of app refuses to let you use it, by refusing to let you pay?",114,1.0,1,0,1,3,2
today train was missed due to cab not on time,9,1.0,1,0,0,5,2
used to be great. cheaper than a taxi and cleaner too. now it became a corporatistic load of bull.,19,2.0,1,0,0,2,2
"uber provide budget trips but cancellation policy is very drastic. i booked a cab. 4-5 driver accepted and then rejected my trip. its been 45 min and i am still waiting on road stranded. on cancelling, they penalized me for some amount. its kind of quick sand, once you are in you can't opt out. you have to wait otherwise pay. very dissapointed with this kind of issue. i frequently face this issue but helpless.",80,2.0,1,0,0,1,2
"total loss, this app doesn't work at all. every time it says somthing went wrong",16,1.0,1,0,1,0,2
"still not getting ubermoto on updating, please fix this",9,4.0,1,0,1,5,2
my uber gps is not working properly i can't even book cab. some problems is going on with my uber account. fix it,22,1.0,1,0,1,0,2
real easy app to use. very intuitive and user friendly. interface is great. please fix the notification for reserved rides. i had to open the app just to make sure my driver is on his way and he was.,40,5.0,1,0,1,0,0
one of the best uber drive's in perth and the bonus was he actually turned up after 3 none english spoken drivers cancelled the ride. it was a pleasure to meet the old gentleman,34,4.0,1,0,0,1,0
"what a complete tragic mess. your app is completely worthless and it's robbing your driver's of income. had a ride, tried to tip the driver, app would not let me. have tried for 2 days and get nothing but error messages. sent a complaint email to corporate and no response. really. will be looking for alternate venues.",60,1.0,1,0,1,0,2
i cannot add the upi payment option in the current app.,13,2.0,1,1,1,3,2
"constantly improving, greater deals and good selection of food !",10,4.0,1,0,0,2,0
i use this app to get rides home from work. for the most part it works fine and i am happy with it. the only issue really is that if you set up an uberx any time in advance it will charge you 43.55 so don't set it up until you need it to get home.,56,3.0,1,0,0,4,2
i installed uber last night and now i'm requesting a ride and can't get through.,16,1.0,1,0,1,0,2
sometimes it's good but drivers denie the rides most of the time,11,2.0,1,0,0,1,2
"very bad experience specially today. i booked cab and he made me wait for the first 20 minutes and canceled the booking without talking. i called him many times but he never picked any call. so careless people. if they don't want to pick me atleast he should inform me. and in the rain, this service gets double rates. still don't come on time. this is the major problem by uber.i have been using it for more than 6 years but since 1-2 years it has disappointed me a lot. so i will uninstall it now.",128,1.0,1,0,0,1,2
can't create an account. after otp verification and name redirects to sign-up screen.,13,1.0,1,0,1,0,2
"apparently, i'm not the only one who can't get an uber these days. these days, there are never any drivers available in my area. it used to be that i would see 5-10 drivers near me when i opened the app. since 2021 began, i've noticed this difference, which i guess is due to app updates and new services. both uber and lyft are total fails now.",76,1.0,1,0,0,5,2
mucho fraude en colombia. o conductores cancelan pedidos. dejaron de ser lo que iniciaron siendo.,16,2.0,1,0,0,1,2
the experience was unacceptable. the uber driver was far off from the pick up point and i told him to reroot(get another driver) instead of me cancelling. he shouted that i should cancel it if i wanted to and he charged me an outstanding balance of 400 naira when he didnt even pick me from the pick up point. i now have to pay 400 naira when i didnt get picked up. pls this issue should be looked into. but other than that uber has been great.,98,3.0,1,0,0,1,2
"the new update is a joke. you cannot change the destination while on a journey. also, why are we being charged a cancellation fee for cancelling on a driver going the opposite way to the pickup location? sort it out uber",40,2.0,1,1,1,0,2
"why this app sharing my personal data like sim card serial number, make and model of handset etc ?",19,4.0,1,0,0,0,2
"this service is good .uber has no communication, with customers. sometimes driver cancel the ride and we have to pay for. one customer care should be required for customers. payment link has sometimes create issue. add offers for daily users .",42,3.0,1,1,0,5,2
"poor support, no point of contact, no solving of complaints even after 3 - 4 days, unprofessional drivers, unecessary charges, lazy ass social media support whos only there for apologizing, overall worst app, i guess uber has to stop treating its conusmers the right way a true example of a dishonest association",55,1.0,1,0,0,5,2
is this version built for fixed line phone? battery consumption is too high.,13,1.0,1,0,1,0,2
i have been trying to link upi of with uber for payment. but the option is not available.,17,3.0,1,1,0,3,2
"pethatic service, i have book uber but in my uber app i was unable to see my ride, their is no otp or cab details i waited for long search all the option neither driver was able to see the booking details so he canceled the ride and i have been charger for nthing but bad service.",64,1.0,1,0,1,0,2
failed to give ratings to drivers for several months.,9,2.0,1,0,1,0,2
fast service but they charging more than estimated bill. always it happens based on traffic the bill amount is changed.which is very bad. please don't do that.,28,3.0,1,0,0,4,2
"there is no customer care,so not able to contact the customer care. i was travel on date 24th sep 19, when i am downloading the invoice copy , it's downloaded in zip format. i am unable to download the invoice no/invoice copy in pdf format from uber website pls provide the invoice copy in pdf format",59,1.0,1,1,1,5,2
. omni no ikkx .i,5,4.0,1,0,0,2,2
"payment by google pay not available. i don't know if it is just for me or for others as well, but in the payment options, google pay is not listed as an option. well, unless uber fixes the issue, ola it is.!",46,1.0,1,1,1,3,2
"stupid service, bike driver scold with bad words because of destination address, there is no customer service and cheap service from bike rides, may 3rd 2.13am one stupid, uber had worst communication",37,1.0,1,0,0,1,2
very bad facility in this uber app. when i m trying to reset my password. there is no option to create a new password and facing a lot of problems. i think ola is the best app camper to uber,44,1.0,1,0,1,0,2
i don't understand why it keeps saying error after i enter my number. this is very annoying.,17,1.0,1,0,1,0,2
"uber using my personal number to spam me with text messages, forcing to reply stop, that keeps happening few times a day. fed up with it and have to change my number. screw you uber.",37,1.0,1,0,0,5,2
issues w using uber cash,5,3.0,1,0,1,3,2
surge price varies way to much. i uber to work since the virus has caused me financial issues. i usually order at 7:25am for $20-24 which is fine. i ordered 15 minuets later than usual which cost a whopping $51. what.,43,1.0,1,0,0,4,2
always on point and on time 🙏,7,5.0,1,0,0,5,0
good and comfortable drive also save for us.,8,5.0,1,0,0,2,0
"great local service but the app is prone to mapping issues randomly moving my home address from time to time. good service, but the competition is catching up.",29,4.0,1,0,1,0,0
i hate this app so much . so many issues and they won't let me delete my accounts.,18,1.0,1,0,1,0,2
i am new to uber and i don't know or it isn't clear to me as to when it is acknowledged that i am done with my ride i would like to know that the ride is complete. when i just finished my ride it wasn't clear to me on my phone that it was over. it seemed like i was reset for a ride from the airport? earlier in the week i was charged a six dollar cancellation fee. if the drive would have called me the problem would have been solve immediately. one can't make the assumption that the client is familiar with the neighborhood. overall the drivers have been professional and the cars clean. i wanted to tip the last driver to the airport but given all that was going on at the airport and my confusion with the app/technology. needless to say i would appreciate uber help desk with regard to impute. i hope this message is going through the correct channel!,197,,1,0,1,0,0
i don't really have a problem with the experience but i was just confused that the aveo passenger app downloadsthe uber app.,22,2.0,1,0,0,2,1
refuses to accept my card as an option of payment,11,1.0,1,0,1,3,2
jacob lewis is being over paid. they have a address that he wasnt pick up or dropped there on the receipt. very dysfunctional. not professional! he disabled and being misused by uber. they are robbing him for his money. thank god i caught it. fix this asap scammers,48,1.0,1,0,0,5,2
awesome drive. punctual. comfort. uber,5,5.0,1,0,0,2,0
"i have book my cab for my family to drop home and the driver took a long route even though i have paid him advance and extra too, my home location is permanent for the past 2 years and haven't faced any problem for multiple rides but last driver looted my family saying i have book the wrong address for which i tried to complaint but received no response thank you for the service for the past 2 years its time to say good bye.",84,1.0,1,0,0,1,2
hangs most of the times,4,3.0,1,0,1,0,2
"always i am getting error while i am booking the cab, the app is not good",16,2.0,1,0,1,0,2
very bad it doesn't work reached us on a wrong address,12,1.0,1,0,1,0,2
very polite and helpful driver,5,5.0,1,0,0,1,0
not avail ride after 10 pm from manipal hospital bangalore,10,4.0,1,0,0,5,2
sometimes application assign driver which are already in pickup.and sometimes we need to wait 15/20 minutes to get uber in case of emergency also.please fix your app.,28,2.0,1,0,1,0,2
i cannot get the app to download. i am currently assigned to the monthly subscription and i would like to cancel my membership because this app does not work majority of the time. i tried to request a ride several times the other day and i kept getting an error message. how can i cancel the monthly subscription? i think i will stick with lfyt.,62,1.0,1,0,1,0,2
drivers need to be more well trained regarding the location,11,3.0,1,0,0,1,2
why upi options is not available?,7,1.0,1,1,1,3,2
it's very bad. many times the driver denies to come and pick up and sometimes they don't repond. whenever the driver denies the duty we have to cancel the ride and pay the cancellation charges. sometimes even if we haven't cancelled the ride recently we have to pay the cancellation charges. since they denied the duty why should we pay the cancellation charges 😡?and please create a option so that you will get to know why we have cancelled it. please fix this issue because i prefer uber over ola.,112,1.0,1,1,0,1,0
very difficult! i put in my banking info to start my rides anwhen i got to email and password uber would not accept by saying invalid. im very dissatisfied ive beem trying to upload for 2hrs.,34,1.0,1,0,1,0,2
"pathetic service, never received cab on time. at the time of request it shows faster, but when we go for faster search ride, it search around 15 min.",33,1.0,1,0,0,5,2
you all really need to fix the gps routing. it's not like you all dont have money.,18,4.0,1,0,1,0,2
"uber app is an abomination. i spent over an hour of frustration trying to update my phone number. customer / community help is worthless. they obviously don't appreciate me as a customer or they would have a support telephone number and human help. god help us if this is the future! stop uber, run away, run away. rectum, they are!",64,1.0,1,1,1,0,2
"this was a good app and service for some time, but now it's getting worse day by day. cannot select the pick-up point even after the update, the maps are creating cofusion for so many times at the pick-up point, drivers that are canceling the orders, many drivers that migrated to uber from poor local taxi services. the uber quality in bucharest is very low after one or two years since the service was launched. uber needs to reinvent, otherway will die slower.",88,2.0,1,0,1,0,2
sometimes when i request i get charged less but most of the time i pay more than what was wrote when i requested,24,3.0,1,0,0,4,2
useless app ever. no rides forever always no rides found useless service of uber. don't download this useless app,19,1.0,1,0,0,5,2
i am very comfortable to uber's application.,7,5.0,1,0,0,2,0
tell us what you think should be less,8,5.0,1,0,0,2,1
"such a pathetic way to prove i am a human. the images don't load and some are blur, if there's an award for stupidity, you deserve it in all categories. sad there isn't a 0 star",40,1.0,1,0,1,0,2
"first trip, simple and fast to book, no fuss work over when the taxi would arrive & everything went like clockwork. thanks 👌🏾",25,5.0,1,0,0,2,0
didn't show uberx and other option to travel. only showing flash and transport lol. worst experience with uber in brazil.even not showing reason or not finding help,30,2.0,1,0,1,0,2
"each n every time i open the app, it shows as price is currently higher due high demand! if you guys are running that much of business in the country, then kindly remove dynamic fare charges. hope you have noticed, ppl have started switching to ola for lesser prices!",52,1.0,1,0,0,4,2
after the last update app is crashing again and again i have to open it 5-6 times before booking a ride please fix the issue,27,3.0,1,0,1,0,2
i don't know how should i thanks for uber service,10,5.0,1,0,0,2,0
"since i had experience the drive with uber, for the first time riding with, has been a success, which was satisfy in the my experience.",27,4.0,1,0,0,2,0
love uber it's always reliable when i need it.,9,5.0,1,0,0,2,0
"the worst experiences. i uninstalled. i scheduled an uber for the morning of my flight. sometime before my flight they said nobody is available. but, for double the price someone will get me with no problems. why give the option to schedule a ride if you cant secure one for the customer. i was gonna be late to my flight. so i was forced to do so. the 2nd instance was on the way home from the same trip. same problem. double the price. dloaded lyft. lyft now has a new customer.",104,1.0,1,0,0,4,2
"unreliable app. sometimes we are able to order a ride, then for no reason we get an error message and can't order a ride when we really need one!",30,2.0,1,0,1,0,2
"this is the worst experience, i had today, what the hell, i just want to check if i can travel from pune to outstation, it confirmed my parcel pickup, please, uber, this is not expected from awesome company like uber",43,1.0,1,0,1,0,2
"this is most convenient for traveling and for the payment too. thank you so much for the supply. my suggestion is, when i'm searching for vehicles i can see the small images of vehicles around me. and when the driver accept our request we will be hiring. so what i'm suggesting is you can develop as when we touch the vehicle icon whether it's tuk or car or bike we can negotiate with them whether they are available for our travels or not.",100,4.0,1,1,0,5,2
you can add upi(trupay) also as a payment mode. upi is the fastest payment method in this new technology of this era.,25,5.0,1,1,1,3,0
"uber considers fastest ride routes. due to that many times, i pay more than normal fare because of longer distance. so please provide a option for choosing ride route as per their need and fare was calculated on the basis of actual distance travelled.",45,3.0,1,1,0,0,2
very poor experience.6-7 times ride has been cancelled.very poor service.dont use uber.use private taxis. atleast poor taxi people will have some earning.uber people have lots of options. that's why they are doing this type of ignorance.,39,1.0,1,0,0,1,2
i put my name and now it has my boyfriends first name but my last name so idk what the heck happened there but other then that i love uber,31,3.0,1,0,1,0,2
they don't have a current email address so when i send an mail they say it was incorrect so why they asking you for your email if they dont have a good one plus that is to expensive my first and last time no more uber👎👎👎👎 very bad experience using this service no more uber.,56,1.0,1,0,0,5,2
not a easy option to enable it . automatically​ disabled not able to log in again no one reverted on updated me,24,1.0,1,0,1,0,2
"i will give a rating, when you explain to me, why i have been charged for 2 canceled trips that i didn't ask for. i was home in my bed when the last one happened. what i think is two drivers are taking the same call and one is getting the fare. the other claims a cancel. i would like those charges returned to my account, because i have never canceled a trip. waiting for a response.",82,1.0,1,0,0,3,2
"first concern : i had use free ride and i am charged for this. my account is still showing outstanding money. this is a bug in app and it is not trusworthy. second concern: this issue is not resolved and uber has charged me for this after 3years. excuse was , i had taken that ride for free, and it was cash ride (where as at that time, only paytm was the mode of payment). whom are you making fool? this is distgusting.",91,1.0,1,0,1,3,2
good. has to lower the pricing and improve availability,9,4.0,1,0,0,4,2
cant upload picture from internal storage.,6,3.0,1,0,1,0,2
"mi ride uber everyday and all day.i pay my fare and i'm respectful of the driver and their vehicles.mostly nice hardworking people.the app froze on me when the uber got to my pickup.it came back on while on route to my destination.the driver said oh it's no going to blank street and i looked at my app.it had my destination as a previous ride i took that morning.i changed my destination to blank street and it's charged double for the trip i take everyday.i tried to contact uber,they won't help",103,1.0,1,0,1,0,2
"i did send a message to ""help"" and i received a reply with some troubleshooting steps which i did all even uninstalling and installing the app again. the case now that sometimes i can access ""my trips"" and ""help"" but i cannot request a ride at all. i have contacted support, but i have not received any useful feedback yet.",63,3.0,1,0,1,0,2
i enjoyed my ride with justin! he is very helpful came in time and asked if i need help carrying my bag. really appreciated 👍,27,5.0,1,0,0,1,0
i will never use uber again after this uber us charging people twice i want my money back,17,2.0,1,0,0,3,2
"updated recently and when i opened the app, it would just get stuck loading. sucks because you ideally open the app when you need it most urgently.",30,2.0,1,0,1,0,2
update should not be done while planning to use app,11,1.0,1,0,1,0,2
"1st time user, i requested a car that was parked too far away so i rang him to say my position, he then said he was coming and as we saw him passing by he cancelled so i requested another which said he was 10 minutes away so i cancelled and took a local cab instead. i have also deleted the app.",64,1.0,1,0,0,1,2
i've juss wasted money now nd it doesn't want to download,12,1.0,1,0,1,0,2
comfortable ride with a very professional driver,7,5.0,1,0,0,1,0
i'm from dhaka bangladesh. i would like to know why uber stopped offering discounts for uberx ever since they introduced uber premier. they do offer discounts for uber premier but it's still the same fare. this feels unfair.,41,3.0,1,0,0,4,2
bad app.charges extra when destination is reached.poor service.i would recommend download ola app👎,13,1.0,1,0,0,4,2
"uber driver's nowadays they ask where i will go and what's the payment mode then they cancel the trip with their wish which is very pathetic.today i booked one ride the driver name is jafir he cancelled the trip and rs 20 was deducted from my account, very pathetic service uber is giving nowadays.",58,1.0,1,0,0,1,2
before it was showing £3 - £5 for my journey. now its showing £5 - £7 for the exact same pick up and drop off location. money grabbers you need to sort your prices out. absolute piss take,42,1.0,1,0,0,4,2
i have been a rider for some time last night the driver was very rude and cancelled our trip in front of our house he went to the wrong address and blamed us he was on the wrong streert i was charged for the trip that is not right i want my payment back.,56,1.0,1,0,0,1,2
app not selecting location just loading.,6,1.0,1,0,1,0,2
"can't seem to split the fare on the new app, only get told the surcharge after you've ordered, no ability to get told when surcharge ends. ubers lost the plot",33,1.0,1,1,1,0,2
"awful service. i've been waiting for 30min to get matched to a driver and everytime i match, the driver ends up cancelling on me. either immediately or when halfway to my location. completely unreliable.i almost missed my train.",38,1.0,1,0,0,1,2
"generally it's a very useful account. however, both my mom and i have had issues with the drivers and the cancellation fee. there was one driver who went past my location about 4 times, rejected my calls then proceeded to insult and argue with me. to top it all off i was told to pay 50 rps for the trip he cancelled. i wasted 48 mins cause of this. a similar incident happened to my mom except she saw the uber driver pick someone else up and driver when he didnt even cancel the trip.",105,2.0,1,0,0,1,2
"pathetic!.i hired a trip for 68 rupees,but then the driver said ""your drop location isn't visible for me"".but it is visible in my device and it worked quite normal and he charged 100 rupees for us.fix the bugs please",40,1.0,1,0,1,0,2
"this is bangladesh, driver should call after accepting, on the way, and upon reaching. wait time should be long, driver should understand this. this is bangladesh, not europe, we are busy, not rich.",38,1.0,1,0,0,1,2
fix your maps. how can someone drive through a wall.,10,3.0,1,0,1,0,2
nice app with low fares,5,4.0,1,0,0,2,0
ur drivers r just pathetic.i think ur drivers considered themselves as boss.they do whatever they want to.they cancel the rides.they ask us whether the payment mode is online or cash.if it's online.they cancel the ride.they ask for more money.if it's showing 130 rs the driver told me that he will charge 250 rs.it is just pathetic .kindly do something or just stop your services.ola is far more better than u.,79,1.0,1,0,0,1,2
my mobile number cannot activate. so i changed new number also unacceptable. tried contact service toll free number to help but keep say uber driver set my number already. i try reactivate from uber driver also failed. i changed to 1 star as helpless phone support,47,5.0,1,0,1,0,2
start services in srinagar plz,5,4.0,1,1,0,5,2
it wont allow me to upload my files right.,10,1.0,1,0,1,0,2
خدمة العملاء سيئه جدا ومتابعة الشكاوي شيئ سيئ جدا جدا,9,3.0,1,0,0,5,2
"most of the moto drivers after accepting bookings, call up and ask for our destination and instantly cancel the booking if we are heading to a short distance place. of late, many drivers have been doing it causing lot of inconvenience especially when we are in a hurry. hope this problem gets resolved at the earliest.",62,3.0,1,0,0,1,2
"real thief. on 12th june 23 at about 5.00 pm, while boarding the cab in a rainy weather fare was rs 413 for a 10 km ride. the amount was rs 100 less in the morning during sunny weather, hench i thought rs 100 is chargerd extra due to the rain. however the fare is increased automatically and i had to pay rs 591 while getting down. can't blame the driver for this, as the new fair was displaying in my phone as well. unfortunately there is no such option to report this issue through ubar's app.",113,1.0,1,1,0,4,2
رحلة مريحة مع سائق محترم وسيارتة جميلة,6,5.0,1,0,0,1,0
i cant add my gift card no live help no one to talk to downloaded latest version cleared my cookies why is this option mia?,28,3.0,1,0,1,3,2
"incepe sa fie o bataie de joc. preturi dinamice exorbitante! o cursa de 8 lei standard se transforma uneori in 23.27 lei. soferii anuleaza cursele cum vor ei. astepti 7 min din 12, el iti anuleaza, apoi iti apare alt sofer cu 10 -12 min si astepti si la ala vreo 4 min apoi iti anuleaza si el.si asa intarzi unde ai nevoie si ajungi plin de nervi. macar la taxi pretu e fix si nu-ti anuleaza nomeni. a devenit o mega bataie de joc uberu in brasov.",97,2.0,1,0,0,1,2
great thanks! good driving and cheaper than taxi!,8,5.0,1,0,0,4,0
"highly disappointed. i was double charged for the same ride. i took a ride in february 2017, paid for it at the very same time. now in august 2017, i am again receiving its invoice on email and have been charged again automatically from my linked paytm wallet. i informed them about the issue and in the beginning they were not even ready to understand the problem. it has been more than 15 days, nd now they have acknowledged that there was a problem at their backend but have still not refunded ne back the amount. i am feeling cheated. it is not just about the amount, it doesn't matter now. its about the trust that u place in such big companies when you link ur wallets such as paytm to them for easy payment and they misuse it. they can charge whatever amount they want whenever they feel so. do you think we really have time to play that message game? why don't you just resolve it in a single go?",220,1.0,1,0,0,3,2
its take 50mb memory and the service is not that gud,10,2.0,1,0,0,0,2
too many terrible/reckless drivers. they need to start screening better or something.,14,1.0,1,0,0,1,2
"during peak time,company should have more drivers availability.so that they reach on time",12,2.0,1,1,0,5,2
great app. but they should improve payout of drivers. drivers cancel rides if not paid in cash. hence it should be taken care of.,28,5.0,1,0,0,1,0
"so. how the mighty have fallen. from an excellent sufficient experience to one of the poorest managed. waited an hour, multiple trip cancelation, and several deduction that are still not reversed. i am disappointed and disgusted with this service- missed my flight! if i could give a zero rating i would.",56,1.0,1,0,0,5,2
verry usefull apps for travellers,5,5.0,1,0,0,2,0
"on the verge of uninstalling and permanently switching to lyft. uber likes to tell you there are drivers 5 minutes away only to constantly give you drivers 20+ minutes away. drivers will cancel when they are only 5 minutes away. drivers will cancel when you add a stop. support is nearly impossible to contact, and even when you do hear back it's never a real person.",74,1.0,1,1,0,5,2
couldn't even sign up. kept going around in a loop without any indication why (no error messages),18,1.0,1,0,1,0,2
"if you want to know how to lie with customers, book uber from uber visakhapatnam railway station to simhachalam after 1 am. that time uber cab shows nearby location, when driver calls you he will tell he is far away,",43,1.0,1,0,0,1,2
"economic , fast, courteous, consistent for many years. better customer service. nice interactions. helpful even for late night and early morning journeys. nice to have uber nowadays.",28,5.0,1,0,0,2,0
"doesn't care about its drivers, and very bad feedback when you loose an object, the driver has to basically take responsibility and loose his time. the app runs slow, the drivers cancel all the time, if you want to take an uber take it one hour before you have to leave.",58,1.0,1,0,1,5,2
"never been so disappointed, it's like the drivers and the company is there to scam you by giving estimated price something else and charging double of it and then there is no e-mail address the you can contact plus there contact numbers are invalid. what a great way to scam people. had there been option of giving the ratings in negative, i'd have chosen that",76,1.0,1,1,0,4,2
don't give me advertising notifications especially as you're an app that needs notifications to work so i can't just bock! uninstalling.,22,1.0,1,0,0,5,2
"even when the driver cancels, i had to pay. sometimes the driver takes too long to come then if we cancel it, we need to pay. it's really disappointing.",30,2.0,1,0,0,1,2
"terrible. our journey was rejected by drivers and then prices instantly trebled. £50 for 3 people 17 min journey. we ended up stuck late and in the rain, close to reading but zero transport links- poor service.",39,1.0,1,0,0,1,2
no way to add tips after you have rated the driver if you don't do it right then.,19,4.0,1,1,1,0,2
mukhtar arrived within a couple of minutes and located me easily and was helpful with loading my luggage.,17,5.0,1,0,0,1,0
"uber auto is pathetic in the nagpur summers if you call for an auto they send some e rickshaws which is open on all sides, even for long distances and in urgent situations you can't cancel. i hope they will make the segregation soon. coz this app is getting weird day by day.",60,2.0,1,0,0,5,2
charged additional fee for lost item i left with a driver. i thought the driver was an honest guy but he tipped himself $12. uber then charged me $15 for my lost item. i checked my email and uber charged me an additional $22.09. i spoke to customer service and they did nothing to reimburse or refund me. i've used uber for years and this is the first time i ever had an issue. it's unfortunate they are loosing customers with these overly high prices.,87,1.0,1,0,0,3,2
"worst wating time and drivers alaways cancel , i would rather go with rapido",15,1.0,1,0,0,1,2
"hai i have a account in uber currently i am using in pune, india. today i booked pool for a ride, some x person accepted and waited 10 mins after that he cancelled. they fined me with cancellation charges. again a booked for another ride and waited for 20 mins, he came to my locations not even waited for 1 min and then he cancelled with out reason. again they fined with cancellation charges. they are playing with us.they cancelled ride and fine i have to pay. i never seen this kind of service.",93,1.0,1,0,0,1,2
the rates are higher than meter rates why so? and even if we try to book a ride there's no one to pick u up even if they are nearby everytime they either cancel or keeps searching and at the end saying sorry we don't have rides for you such a waste of time in the beginning when i started using this app everything was normal the autos used be on time whenever needed but eventually they stopped coming and accepting the rides!,84,2.0,1,0,0,4,2
takes a very very long time in finding auto,9,2.0,1,0,0,5,2
reliable and quick service. only wish wish drivers would park in the driveway and stop waiting on the road blocking traffic and some drivers are really not good at it. only reason i won't give a 5. great overall though 👌,43,4.0,1,0,0,1,2
3rd class ever app only giving concession doesn't mean you are good enough provider mailed 5 times to under head office that my college has 2 gates and back gate is always closed distance between 2 gates is around half km n u always end person on back gate no use of your service as you always give driver who is completed trip near by n take almost 20 min that to on opposite gate where we can't go third class ever service why kind of world class service provider you are even you can't add 2 different gate location on your app from where you gate minimum 20 to 50 trips daily,145,1.0,1,0,1,0,2
very bad app drivers refuses even he is standing in front uber should aplly some heavy fine on those people.,23,1.0,1,0,0,1,2
this is a good apps for creaticical conditions.,8,5.0,1,0,0,2,0
yesterday i tried booking bike taxi from my workplace to home but 3 drivers refused pickup and i as usual left waiting for next bike taxi this is not a good service please improve uber services,35,3.0,1,0,0,1,2
want to uninstall poor service your riders cancel ride and charged cancellation fees to us this happens many times with me you have to need confirm customer they cancel ride or your riders cancel many times your riders ask where to go if they feel destination is so far they cancel ride i think indrive is better option thnks,63,1.0,1,0,0,1,2
drivers use to cancel the trip and says that your location is in very interior and i can not come there,21,1.0,1,0,0,1,2
no available drivers and paid an exorbitant amount for a 10 minute ride. it took 30+ minutes for the driver to arrive and i was late for an appointment. it's not reliable or convenient. i thought about canceling and walking since the wait was 30 minutes but then i would be charged a cancellation fee. it's robbery. i had a good driver.,62,2.0,1,0,0,5,2
"my first day with uber so not really good with the app, but drivers were good",15,3.0,1,0,0,1,0
etas often completely wrong; location of driver often completely wrong; cannot make or receive calls to/from drivers; no helpline to assist with these issues; constantly getting charged unjustly (cancelation fees when it was the app's or the driver's fault that cancelation was necessary).,47,1.0,1,0,1,0,2
"good driver, i'm satisfied with his attitude. i have a good journey.",12,5.0,1,0,0,1,0
could you kindly fix the glitches on this app please. it's a tad annoying,14,2.0,1,0,1,0,2
literally one starring out of sheer anger and irrationality. i'm in walgreens with my uber business debit card. i desperately need medicine. i have activated the card and verified my email. it said it would take 2-3 minutes. i've been here for 20 minutes. tempted to quit uber altogether just from this experience.,55,1.0,1,0,1,3,2
it gives a waiting time opposed to the actual time taken for the cab to come which is changed after booking.,20,2.0,1,0,0,5,2
"prompt. however i request please train your drivers to not ask for the destination, on call.",17,5.0,1,0,0,1,0
worst people in the world. their drivers can't find me they cancel the trip when i am in bangalore in front of health directorate and they charge me money. applause. and best part no customer support number review of 2018 👆 review 2021 i am still paying penalties for non reachable drivers. today one drove right in front of me after he saw me. i ran behind him and he won't stop. i have paid many penalties coz i was always in a hurry. tried a refund in vain. uninstalling it forever!,103,1.0,1,0,0,1,2
bhi itni buri service ho gai hai uber ki sach a bad app hala ky kuch 1 sal phly bht achi thi service,22,1.0,1,0,0,5,2
i wish i could give less than 1 star. driver option to cancel ride is torturing passengers! at times we have to book 5 rides to avail just 1,31,1.0,1,0,0,1,2
"it was my first time using the app and i had to ask someone at the airport for help. i could not clear 678 hague from the app, that address was in there from january 2023 and i never confirmed the address in january to be picked up. the driver was nice and i confirmed his name and license number. there needs to be a clear and start over you can click.",77,4.0,1,1,1,0,2
please cancel the ride cancellation fee,6,5.0,1,1,0,3,2
"pathetic service in kolkata, you never find a cab when you need it the most",16,1.0,1,0,0,5,2
good app but problem like irritation when drivers cancel ride really need,11,4.0,1,0,0,1,2
am using note 3 samsung. every time this app nt wrkng. only shows map,14,1.0,1,0,1,0,2
"pretty good app. very useful when it works. only downside is the driver can cancel ride, which happened to me. if you need to be somewhere by a certain time, try to book early. also one of the cars had a check engine light, which i didn't think was allowed. but the drivers were all very personable and kind.",62,4.0,1,0,0,1,2
always check you're bank account for double charges,7,2.0,1,0,0,3,2
"so i used to take an uber everyday to and from work, i had no problems other than the occasional driver cancelling on me. every ride cost around 10$ plus whatever i tipped, recently however uber will cancel my ride and tell me i need to confirm that it is now a higher price because it's ""busy"" at 3am on a thursday. i'm sorry but i'm not paying 41$ for a trip that is no longer than 10-15 min.",95,1.0,1,0,0,4,2
everything all good until you need support. there's no helpline to call to and the in app help is useless. i had an account mixup because the app logged me out after an update and i inadvertently used phone number to login instead of the facebook account. it created a new account with which i could take a ride but unable to pay for some reason with the card nor paytm. ridiculous for a multiple billion dollar company to not even have a phone number to call to or even competent online help system.,113,1.0,1,1,0,5,2
rate is too much not affordable,6,3.0,1,0,0,4,2
"i like the service , but it seem to always crash on my s8plus even when i'm not opening it. maybe you need to fix it first before i download it again",32,1.0,1,0,1,0,2
"uber is worst and worstest people . you guys have increased the traffic so much that only ola and uber can be seen in this f***g business. you guys have created lot of pollution in bangalore. and your stupid driver's are so fast they behave worst than a auto guys in over speeding. you guys have ruin the peace of the city by spreading the cars. you all suck really suck. you people doesnt let anyone reach on time, you people have to stop these cabs. stop ruining the city. . ola and uber",101,1.0,1,0,0,2,2
"one thing i would like to see, is, maybe a possible uber discount. for uber drivers that may need an uber ride at some point. for instance, if an uber driver, is on vacation with their family and need an uber anywhere, they can have a discounted rate on uber. maybe an addition to the driver reward system. suggesting blue 20%, gold 25%, diamond 30% and platinum 35%. yet the driver must have a stipulation though. must have shared 300 rides total for a 3 month period prior to the discount.",112,1.0,1,1,0,4,0
unsafe way to travel with uber in pakistan. most of their drivers are of criminal background and they always have new ways to rob customers but uber don't care to stop them. uber's customer safety policies are actually for thier own safety. they didn't care about their customers.,53,1.0,1,0,0,1,2
"the app is fine for the rider experience. my issue with the app is getting pop-ups on my phone asking if i want to schedule a ride. if i want a ride, i'll open the app and schedule one.",40,2.0,1,0,0,5,2
"there needs to be a way to not be charged when drivers don't show up to pickup and refuse to cancel or cancel after minutes, ignoring all messages. drivers should be penalized when reported!",33,1.0,1,1,0,1,2
driver would be uneducated and not match the identity shown in booking. in jaipur i ride in many uber cars good except some people mostly are uneducated and theif minded person also the process of complaining would very unsence,43,1.0,1,0,0,1,2
"very worst experience with uber. i booked a cab and after some times he cancelled it. then another cab asked me where to go. i told him and ge cancelled the ride. then another cab asked me the same question and he came near to my home. i reached my destination but problem was that the uber which was cancelled, came to my home. even he cancelled himself but i don't know what happened and some charges added to my account. this is not fare. service have to keep an eye on all ubers.",107,1.0,1,0,0,1,2
"this people stole 23,000 dollars of my mother's account when it was 10 dollars to go to the hospital for my grandpa who might have cancer. and i'm still at the hospital and if he has then the person who took us stole and we would have gotten nothing to pay for the medication to start the progress.",62,1.0,1,0,0,3,2
"booked from zaitoon hotel and asked to stop at zaitoon, he said my drop is in ea mall so cross the road and come appointment mall, when i reached ea, he said now i have come apposite side, you again crosse the road and come at zaitoon, some how managed to cross and sat in your uber cab, but mid way cab broke down i had lot of hardships i request you to please give contract after checking properly , car and driver, expecting your response, thanks",87,1.0,1,0,0,1,2
"cash was the option selected by default, normally we book and pay by gpay, trip cost shown was 495 from the start to end and after paying the 495 via gpay, a few minutes later it shows that the trip fair was 398 and after multiple customer care chats they repaid to my wallet. what should i do with the wallet money if i don't have to travel. such a worst app and worst customer support. always refund the money to bank. idiots.",93,1.0,1,0,0,3,2
excellent app for new person in kolkata,8,5.0,1,0,0,2,0
checked on me when the taxi stopped for a while in traffic.,12,5.0,1,0,0,1,0
"i don't normally have a problem using uber. but recently the wait times have been ridiculous, they'll say 5 minutes away but then when i choose the ride i have to wait anywhere between 10-20 minutes. some rides i request will have a driver that won't move from a spot and will give me a warning that the driver will be delayed. today i requested a driver and when they finally got close to the destination they stopped and stayed in that same spot for 10 almost 20 minutes with no contact from the driver at all. they could have told me to cancel and find another driver instead of keeping me waiting. not very satisfied with my current uber experience.",142,,1,0,0,1,2
"this because i did a rental from uber in july and they were supposed to reimburse my money because the time that i came in from the airport was at 1am and they told me, rental will be ready instead the place was closed till 8am and i had to be at my destination within an hour so i had to pay a taxi$200 to my destination as i was at my destination then rented another vehicle which cost me a total of$523 which uber told me they would reimburse me my$337 which till this day they haven't 723 out",113,3.0,1,0,0,3,2
love all the extra features that you don't get with a cab ride. meet the nicest people driving for uber.,19,5.0,1,0,0,2,0
very pathetic service in kolkata. they must shoud kicked out from kolkata.,12,1.0,1,0,0,5,2
convenient and fast. but is there a way to book an uber ride in advance?,15,5.0,1,1,0,5,2
"por favor cambien el color del emoji del oso, actualmente se ve rubio cuando debería ser negro (como mi novio) (piensa que ese oso es otro)",26,2.0,1,0,0,0,2
pray that you don't run into any issues or else you can count on their customer support to reply to your problems with copy-pasted messages without actually addressing your replies. i am in a position where i literally can't book a ride.,44,4.0,1,0,0,5,2
i didn't download it and i don't want it! i'm sure it's a good idea but i don't need it on my phone! i understand uber is great for picking up food for you when you can't get it.,41,1.0,1,0,0,2,1
"no customer service to help me when there's an issue with the app. for example, a driver just cancelled on me and reported that i was not wearing a mask. but i was wearing a mask! the email says that i can lose my uber account for not wearing a mask, and if i was falsely accused i should let them know. but it's impossible to report this driver because he doesn't show up in my trips history. and there's no one i can contact to make this right. 😠 all ""uber support"" emails bounce back ""unsent"" 😠",105,,1,0,0,1,2
most likely second-best to lift 0 chose the 50 minute wait time that i actually had 15 minutesq to get things together and they are there in 3 which is nice if i was in a hurry but i needed to wait 15 minutes i needed at least 5-10 minutes to get my stuff together and ready so that's why they get 3 stars,72,3.0,1,0,0,5,2
uber ki service bahut bekar hai driver bola a raha hu fir usne ride cancel kr di to penalty mere se charge kiya gya. uber ko bhi ola ki tarah otp wala option use krna chahiye.,40,1.0,1,1,0,1,2
how useless that i'd have to open a new email account just so i could use this app.i don't know many people that keep their old number when they get a new one.guess i'll just use lyft instead.,40,1.0,1,0,1,0,2
how to go inside it gives error,7,1.0,1,0,1,0,2
"convenient and fast solution for getting around town. easy to pay and tip through the app. accurate estimated arrival times, and easy method to determine where driver is located. different car options are nice to have. the app also lets you choose if you want to be social which is a nice touch. overall a great experience.",60,5.0,1,0,0,2,0
it shows one route to driver and other route to passenger.,11,3.0,1,0,1,0,2
the pool button doesnt work. i try to press on it and it doesnt work. i have to re install the app so i can make it work one time. plese fix this glitch,36,2.0,1,0,1,0,2
"u guys take money from my account before giving me a driver, not cool, if i could see whoever is in charge of this app, trust me you wouldn't like what i would do to u",38,1.0,1,0,0,3,2
no customer service anymore i get charged extra and i cant even call someone to fix it i've been using uber for a very long time had no problems until now smh,32,3.0,1,0,0,5,2
trouble shooting situations needs to be updated,8,4.0,1,0,1,0,2
the app have many problems,5,3.0,1,0,1,0,2
"i changed my 5 stars to 2 after the huge price increase of over 70%. also the drivers cancel constantly after you've waited forever without reason or any compensation for your troubles. sometimes as many as 3 drivers cancel on you. however, if you cancel they quickly charge you a high cancellation fee even if cancelled within a minute of driver excepting. was a yah now they are a big booo!",75,2.0,1,0,0,4,2
a great app for commuting but uber has the shittiest customer support. it gives just a bunch of issues from which you can select and doesn't give any option to call them or provide details for some other issue that yoh you might have faced.,46,3.0,1,0,0,5,2
uber taxis and their drivers have never failed to arrive on time and are always very respectful.,17,5.0,1,0,0,2,0
"most drivers are professional and friendly all cars are safe and clean, the app is disappointing seeing that it takes the longest route that over charges you, my trip costs work to home r162, consumers should make additional stop forcing the app to use shorter route this charges me r114. saving me about r50 a trip , furthermore seeing that i am paying by card i can not get money back for an app error. with no other services available i've been using this service for several years.",95,1.0,1,0,1,0,2
uber charges 3 times more than the regular taxi or cng fare. uber drivers are nothing but robbers. they call to ask where we shall go and will tell that they are on their way. after that they just cancel the request like rats. some are worse. they tell that they won't go and insist that we should cancel which charges added money to passengers. they cancel if the payment media is not cash. some robber drivers do not close the trip and rome around for hours when the payment method is electronic.,105,1.0,1,0,0,1,2
it never disappoints at all 🙂,6,5.0,1,0,0,2,0
"for any issue, they just send copy paste replies and close the case.",14,1.0,1,0,0,5,2
driver's are not responding and he ask and,8,3.0,1,0,0,1,2
"it always shows the error ""oops, something went wrong"" . worst app ever",13,1.0,1,0,1,0,2
still not able to recognise location names. on the otherhand they charge toomuch irrationally for tiny deviation. very irrational and not justifiable at all.,24,2.0,1,0,0,4,2
"uber is trying to steal our money. for 2 days now we have gotten screwed by uber. first my account had $57 in it. i woke up yesterday and my balance said 0.00. then they disabled my account. i emailed for hours with no reply. so we created an uber account on my husbands phone. added $25 to it twice. we were able to use $16.36 to get to our destination but when returning home, it said our payment option was invalid. we currently have $33.12 in our account and nobody will let us use it.",120,1.0,1,0,1,3,2
uber used to be great but now they are horrendous. they are overpriced and charge ridiculous things to your credit card. i've made the switch to lyft and i am so happy! lyft customer service is excellent and way faster at responding. the drivers are far superior! i have no hidden fees! uber is so yesterday. maybe uber should stop ripping their customers off. bye bye rip off uber!,70,1.0,1,0,0,4,2
fraud app there is no customer support,7,1.0,1,0,0,5,2
always there. sometimes can be a little creepy even for me and i'm a man,14,4.0,1,0,0,2,2
"drivers always choose a long path for more money , what price they show in app at booking time , actully that goes too much higher. my experience was bad . they showed me rs.250 but, actually after reached destination they said it was rs.495 ! 😱😤😤 another day i booked for my exam but at pick time they showed me that driver canceled the booking. at that last moment i just thought how i would became able to give exam. even they have no responsibility .",106,2.0,1,0,0,1,2
rewards not loading the manage your credit card option to manage rewards that i have won't ever load and the money just sits with them until expired,30,2.0,1,0,1,5,2
worse customer service in the world .why because it's not existent. uber is absolutely no help to its customers so sure it's nice when it works but the one time something goes wrong you will 100% wish you had never downloaded the app to begin with. this is a shady ass company that will completely f*** u in the end so i'm telling u this is not a good app dont download dont engage dont use uber they are nonexistent,92,1.0,1,0,0,5,2
rates are compartively higher and hidden charges apply,7,2.0,1,0,0,4,2
works great to get around whatever city or destination you are in.,13,5.0,1,0,0,2,0
"you'r drivers deny or do no come to location. and you people charge customer for cancalation. you don't have option to complaint, even customer do complaint, you charge for that.",32,1.0,1,1,0,1,2
does not let you request a ride despite having a valid payment card,14,1.0,1,0,1,3,2
just stop charging extra in traffic,6,5.0,1,0,0,4,2
bad app : i just started to login but i forgot my password and get help to reset but it didn't even work,23,2.0,1,0,1,0,2
keep having to uninstall and install to use service,9,4.0,1,0,1,0,2
worst ever service not at all reliable. at the time of emergency dont even think of uber just go for other alternatives today morning i booked a car even after talking with driver and making sure he is arriving the ride was cancelled after some time another driver was assigned he also assured he is arriving but after some time that too was cancelled without any information and i was just like sitting in the hope of driver then again third time car us assigned who was far away me. waste of time,104,1.0,1,0,0,1,2
"the new update sucks.the old version of the app used to show the live movement and accuracy was high. the new update had made app to crash some times and doesn't show exact location of the cab, need to open the multiple times to see the exact location.",52,1.0,1,0,1,0,2
"worst app ever. cheating customers by showing low price during booking and giving higher price once ride is done, even when there's no traffic or any wait time. i faced this multiple times. such a cheap way of gaining money by uber. didn't expect this and going to uninstall right away, would recommend same for all.",61,1.0,1,0,0,4,2
doesn't work on my samsung phone. app keeps crashing and asking for my phone number.,15,2.0,1,0,1,0,2
"the app keeps saying that i need to add a credit card to verify my account? once i do, it still doesnt work? i have been using uber for over 3 years and it has worked well up until now. i have tried contacting customer service through the app but their only answer was that i should wait. i did, i uninstalled the app in early may and tried again this week, end of june, and it still keeps saying the same thing. i dont know if im just unlucky or if im not the only one but it needs to be fixed",104,1.0,1,0,1,0,2
something is seriously wrong with this app for last few months. takes a hell lot of time to find a cab. that also everytime with surge pricing. the map on the app is outdated and drivers complaint that customer is not updating locations correctly and arguing. this needs to be looked into.,53,3.0,1,0,1,0,2
the crappiest app ive ever had to sign in to. it wont let me pass the verification. like im not a robot you *as many bad words as i can spew mentally* either fix it or take it down. but unexceptable.,43,1.0,1,0,1,0,2
i don't know why uber people charge money from us when we cancel because of some driver where wait time was too long so if they cancel uber people should pay us right we were waiting for a ride but driver cancelled and uber didn't pay us if we cancel we should pay if they cancel who pays us,61,2.0,1,1,0,3,2
"as a mother, i have experienced not being able to use an uber when i've had my car in the shop bcuz uber doesn't have an option for mothers or fathers to let drivers know they have a toddler that will be riding in the uber. i overheard someone talking about the uber driver kicking her off the car bcuz the person did not have a car seat. well what if we need to go to the grocery store and we need an uber ride? are we going to have to lug a toddler car seat around in the store while we try to run that errand that we desperately needed to do. i have also experienced being able to ride in an uber with my toddler without a car seat and i know this is illegal. but the driver did not know this information. uber please give us & drivers the option to provide a car seat for us or the option on the app to let the drivers know we have kids that will be riding. i really like uber for those times in need, the only thing it lacks is the child option to ride.",217,3.0,1,1,0,5,2
"driver refused to wear mask. coughing everywhere. uber refused to do anything or refund my trip. agent sent several copy paste apology messages and didn't actually converse with me about it, and closed the chat without answering my questions. very disappointing. uber encouraged me to cancel the trip next time, but i would have had to pay for the canceled trip too.",67,1.0,1,0,0,1,2
the app isn't terrible but it doors bug out and freeze sometimes,12,4.0,1,0,1,0,2
drivers cancel their trip after accepting it and say u cancel the trip or pay me extra than the actual amount showing on the app. this wastes my lots of time.kindly fix this issue,35,1.0,1,0,0,1,2
it's very good. but sometimes it gets confusing in destinations.,10,4.0,1,0,1,0,2
"uber is the mcdonalds of ridesharing, its everywhere worldwide. most of the time it works well, but like anything sometimes it doesn't. uber at this stage is like windows 1.0, by 10.1, a few years from now, it will more or less work flawlessly. improvement in ai should do the trick, just talking to the app should resolve almost any issue.",64,5.0,1,0,0,2,0
"wish i could give in negative , the driver has refused to come to my location , so i cancelled the cab and the company has deducted my money for cancelling from the paytm account , i suggest u guys not to book uber instead of that book ola , meri or any other cabs but don't book uber cabs",62,1.0,1,0,0,1,2
worst experience ever . driver not responding driver only wants to go only selected location and cancel our ride himself,21,1.0,1,0,0,1,2
worst app ever. couldn't even login or register a new number. you are loosing a customer. transforming to ola soon. fix it or loose,25,1.0,1,0,1,0,2
"this app helps me a lot with travelling from one place to another. but lately i've been charged more than the price that have stated. all i know whenever passengers requested to go thru tolls way, the price will stated at the end of the ride. but then i was charge more than that. i refuse to argue as i was in rush. so i just pay for that.",74,3.0,1,0,0,4,2
"he was an awesome driver. great conversation and very friendly, we would definitely drive with him again!",17,5.0,1,0,0,1,0
all the drivers are courteous. so far nice clean vehicles and never a long wait. the app is very accurate and i would recommend uber to anyone. i almost don't miss having a car. it's incredible ☺️,40,5.0,1,0,0,2,0
"for 6 month i have problems with app. it doesn't show me where is my driver located. now, it's being 15 mins and i cannot connect to the driver and cannot see if he even plan to pick me up and if i cancel ride you guys are going to charge me 5$ for nothing. plz fix app. i want to know where exactly is my driver.",68,1.0,1,0,1,0,2
works good but expensive during rush hours,7,3.0,1,0,0,4,2
every time i want to request a ride i have to remove the app and download it again as it's always pending on the last ride and refuses to refresh the app,33,1.0,1,0,1,0,2
had the worst experience i forgot my bag with 5k cash in it and i called just after getting out of the ride and guess what never found it again. the driver denied everything ofc.,37,1.0,1,0,0,1,2
its good and easy service,5,4.0,1,0,0,2,0
new build is not installing on my phone,7,2.0,1,0,1,0,2
"uber trip to the airport was delayed even though it was scheduled. and uber has no customer service number. the driver was probably the only one available in the morning. uber is ok for impromptu rides but they are not for scheduled, time sensitive trips. if there arent any drivers available, we wouldn't know.",51,2.0,1,0,0,5,2
"app stopped working and would get stuck on blank page with ""around you"" at the top. tried deleting/reinstalling the app.",21,1.0,1,0,1,0,2
its the worst app ever. pathetic service! finding cabs takes hell lot of time. never expected such a service from uber! horrible. one review to describe the apathy is not at all sufficient. the drivers just cancel after confirming their arrival. waste of time. finding cabs literally takes 15-20 mins,51,,1,0,0,1,2
"today i was traveling by uber,the driver didnt know the way and the google maps app was showing wrong destination in his mobile.so he traveled a lot of way to the wrong direction.he had to take a u turn then and was stuck in the traffic for his fault.but i had to pay double wages for this!(400 instead of 200).if you dont have a correct locationing system you cant take this much fare.so a thumbs down for uber.",89,1.0,1,0,0,1,2
"i usually use lyft but the few times i've given uber a chance there's a high chance of navigation error. sometimes its been minor inconveniences, others caused me to miss connecting transportation. this time around my driver got lost picking me up then cancelled after wasting 10 min of my time. i cancelled the ride before someone else could pick me up, was just done with the uber hassle.",75,3.0,1,0,1,0,2
had booked the uber more than half an hr ago. driver was supposed to reach in 15 mins but he is going away from the location rather than towards it. i am not cancelling aa i don't wish to be charged for no fault of mine.,50,3.0,1,0,0,1,2
very nice but service slow,5,5.0,1,0,0,5,2
"highly recommended especially for girls,the drivers are well behaved,and well spoken",12,4.0,1,0,0,1,0
"please analyze the drivers and the cars before you put them in business. in one of my recent rides in bangalore the driver was a different person than he was being shown in my profile, the car hardly had any maintenance on top of that he was driving roughly and harshly which could have even lead the lives of the passengers in jeopardy.",66,3.0,1,0,0,1,2
crashing every time i open. uninstalled and reinstalled. turned off my phone etc.pixel 3a,16,2.0,1,0,1,0,2
i got in to the airport at 12:50 am had trouble getting on app when i finally did i made a pick up reservation when the guy arrived he loaded my luggage i got in the back and he said cooper was having a lot of problems with maps and was almost shut down. he told me he could take cash or venmo. i told him i wasn't comfortable he canceled my trip and i knew trip said they were on their way. being uncomfortable with this i canceled and was charged $4.95 . i did not cancel with this person he canceled with me because i wouldn't give him cash. i did not order another driver and should not have been charged. this makes me very uncomfortable. i then made another reservation with an uber driver and asked him about this he said there was no problems with uber and that drivers do this usually on weekends to get paid cash. i feel this gives uber a bad name and i will be requesting my refund,196,1.0,1,0,0,1,2
"i've been using uber for a couple of years now. it's ok. the prices are getting expensive. i use it frequently because it is convenient. these days i don't know what is wrong. when i request a ride, the app directs the drivers to the pick up location and then before the driver moves the car, the app says you've arrived at your destination. we haven't even moved! this has been very frustrating! this makes most of the drivers act as if i'm doing something wrong. i've used uber for more than 2 years so i know how to request a ride! i've reached out to uber over this issue but they haven't helped in anyway to solve the problem! please reach out and let's do something about this! it is very frustrating! and i don't like the fact that you can't reach customer service on the phone. it's time you look at that too. i'm looking forward to receiving the help i need very soon!",210,2.0,1,0,1,0,2
it's great to have when i. need a ride to whereever,12,5.0,1,0,0,2,0
very easy and smooth transition to request a pick up,10,5.0,1,0,0,2,0
cabs/auto not booking quickly. every time it asks for add money in paytm wallet.,14,2.0,1,0,0,5,2
no knowledge about road . driver always look traffic signals and stop if not red signal before crossing. driver dont think about passanger needs.,26,1.0,1,0,0,1,2
1 star review until you give proper instructions on how to unlink uber from my calendar. not cool man 🧐 big tech changing my settings without my permission. i've spent 30 min on trying to figure out how to change it back. i use my calendar for my business when i click on the address it's goes straight to uber app,64,1.0,1,1,1,0,2
good. needs some more improvement,5,4.0,1,0,0,2,0
keep telling me my payment option is not available,10,3.0,1,0,1,3,2
"uber is often times inconvenient to use because they allow last minute changes that can make me late to work. they waste my time by making me think i have a driver on the way for up to 30 minutes. last minute changes to the arrival time of my driver are often made, but the price doesn't change unless it's going up which i think is unfair because i could've called a cheaper ride for the same amount of time if i knew uber would allow this kind of change after i already confirmed the money order. last but not least, if i were to cancel a ride, there's a chance i'd be paying the exact same amount or higher in cancellation fees even if the driver is, say, 20 minutes away, which makes the process much more stressful and difficult and overall frustrating for both the customer and the driver. all of these experiences happened to me in real life.",191,,1,0,0,5,2
"i loved the operation of this app. easy to use, no problems. until i tried to pay for my ride. the app recognized i had android pay (now google pay) but it won't pay my ride fare. fix it, uber, and my rating will increase. there's no problem with my card, i just suspect your app doesn't know how to use the new version of google pay.",67,2.0,1,0,1,3,2
"it's good, except the overlays that steal your information and make it appear you are using your own account but you aren't. and you can't do anything about it.",30,1.0,1,0,0,0,2
id login ni ho rahi error aa raha hy,9,1.0,1,0,1,0,2
"uber is the most unprofessional company ever. how is it that i cant even get a person on the phone for help in a phone app! went online for help and they told me to go on the app to talk to someone but that didn't help at all, even after i updated it the mystical blue phone icon wast there. even when i called the 247 hotline they hung up on me! the information they had on me was completley different from the info they had in app and every time i changed my password they would say its incorrect.",116,1.0,1,0,0,5,2
now fare is increased by 50% from estimated fare.no solution even after complaining. over that after paying cash the app shows payment pending. why you people provide email or phone numbers to complain ? we have to get struck with few issues shown i app. uber has started deceiving their customers.,55,1.0,1,0,0,4,2
app needs an update or something. overcharging for rides that shioud be half the price!,15,1.0,1,0,0,4,2
gud mate bonza of a app bra,7,4.0,1,0,0,2,0
it's better ride than other but sometimes did not know the place that i want but overall comfortable and good smell inside a car unlike other sooo bad smell .i love to ride uber,37,5.0,1,0,0,1,0
issue with charge on my credit cards. it's declining payment after each ride for both my cards. it only charge my cards while booking next ride. that too i have to delete my cards and linked it again to complete the payment process. this happens each and every ride i take with uber. i have to stop taking uber for this reason. any solution?,69,3.0,1,0,1,3,2
upi option is not visible. and please update you email in the description.,14,3.0,1,1,1,3,2
kind of worst. why you disabled my account? never got back my account. no assistance from your side. website is worst. disabled my account without any notice for no reason. it's been a year. still didn't get any reason from uber. worst user experience. if your driver doesn't wants to take the trip then why they don't cancel the trip themselves? pathetic.,70,1.0,1,0,1,0,2
very disappointed by the services.i was stuck in rain and 3-4 times drivers cancelled the ride.but when i was going to cancel they were going to charge some prices .it is injustice .,36,1.0,1,0,0,1,2
it was working great before but know it wont take my card it says something is wrong with my card,19,1.0,1,0,1,3,2
such pathetic is the condition of customer support of uber. even for the serious issues i can not contact any officials of uber for fraud cases.,27,1.0,1,0,0,5,2
plzz give rate for this app this app is means dream uber doing well work uber taxi for pickup. time to time plzz this is request,28,5.0,1,0,0,2,0
i had bad experience. there is no customer care to reach them out in case of an issue with the driver. or in case of emergency. the response to issue ticket raised is too silly and no reply back options,44,1.0,1,1,0,5,2
uber doesn't even work. for emergencies it sucks. either the driver doesn't pick the ride or he just attends the call n end of the day he just cancels the ride without our knowledge. ppl shouldn't install uber or even try to book them. uber just sucksssssssssss. very very disappointed with the service. if i had the option to put 0 star i've would have given.,76,1.0,1,0,0,1,2
i know your drivers have the option to take rides and if they don't want to they don't have to but i had a driver who was 3 minutes away flipped a u-turn and sat in a target parking lot for 10 minutes i need this app to get to work,51,2.0,1,0,0,1,2
"i had three separate cards on here. all i have used either for rides or to add cash to my uber wallet. almost every other day, i get an error on two of my cards saying that the ""payment option isn't available"" and my third cars says ""it's either pending, banned, or deleted"". please tell me, uber, how the hell that's happened? like i've stated and my trips show, i have used those cards before! this app is absolutely useless at this point. it will be deleted.",106,1.0,1,0,1,3,2
literally the worse company in the world to deal with. they'll rob you blind. blatantly. then act like they want do anything about it and give you a measly 10bucks off. if i could rate them 0 starsi would.,43,1.0,1,0,0,5,2
"the drivers of uber are misusing the cancellation policy of the service. they dont even wait for a minute neither call us of their arrival, they'll just cancel the trip and the uber will charge 20rs. for that on us. this is ridiculously happened for me for 4-5 times. my house is in third floor, before me getting out of the gate the driver cancelled trip and left the place(that was not even a minute he arrived the location). the uber management has to take care of this before people stops using.",104,1.0,1,0,0,1,2
unkept car plus on a hot day no air conditioner wth is wrong with these drivers plus i found taking a regular cab was cheaper,27,1.0,1,0,0,1,2
"i have issue with my 2 trip it happens that i always have this route, but 2 of my travels have increased my charge more than 5qr per trip. but i need to take this trip because i might get late, but not morethan 10 minutes if i return it goes back to my usual charges, its always been 14-16qr trip but this 2 trip make me pay 21 to 22 qr trip. what happen uber. i can't report my trip directly on the uber app not same before.",98,3.0,1,0,0,4,2
i pretty much liked at start but now i was been charged fully and the coupons are not applied and the cash which cost extra is returning back and also expiring automatically.even the drivers for intercity cancelled my trip and went privately coz uber has not funding them and eventually charging per trip pls make sure to correct this error .i was fed up with these issues but i am continuing to use coz of no alternatives eventually more i was unable to call the uber help line number.pls answer,101,1.0,1,0,0,1,2
it wont let me add my 3rd destionation,8,1.0,1,1,1,0,2
"twice of 4 rides requested, the diver did no arrive, so we reordered and arrived late for train departure, and the driver this morning told us he could not get to our street, again making us 30 minutes waiting for a substitute ride.",46,4.0,1,0,0,1,2
takes 3 times of storage compared to ola! hope it fixes that,11,3.0,1,0,1,0,2
the app makes booking a ride easy but there is no way to remove your credit card details if you want to and the help function doesn't work at all - very average.,33,3.0,1,0,1,3,2
"everything was going good until after about the 5th times using it. and i get a call from my bank saying i had fraudulent transactions from uber. apparently some drivers like to put an extra hold on your money. so my ride was 12$, they charged me and it went through. but then went back and tried to ""hold"" 13$ three times and my card wouldn't allow it.",72,3.0,1,0,0,3,2
"banned me from using their services, stated i had been inappropriate when i haven't as i am always kind and respectful to all taxi drivers, try to get the issue resolved but they wouldn't listen to me.",39,1.0,1,0,1,0,2
when driver asking cancel the trip also charge comes me,9,2.0,1,0,0,1,2
my first time experience was good.but then i saw a wrost driving by an stranger.,16,4.0,1,0,0,1,2
pathetic app when you need it to book urgently ! takes hell lot of time to find destination.,20,1.0,1,0,1,0,2
"uber is charging too much for such a short distance. a normal individual can not afford such price , they should reduce the cost.",25,1.0,1,0,0,4,2
app is not opening after downloading.,6,1.0,1,0,1,0,2
since 3 days now i cannot book a trip from uber. everytime i launch the app it always says 'google play services are updating'. please solve this issue. thanks,30,2.0,1,0,1,0,2
driver made multiple wrong turns and could not find location. in addition was suppose to come back for a follow up trip 15 min later and no showed. this caused me to be an additional 45 min late to a dinner party,42,2.0,1,0,0,1,2
"don't know why but the app has been messed up ever since the latest update, sometimes the location pin doesn't show up. at which point i try to manually type it in and the keyboard doesn't want to open. or the search bar isn't even there. now the app says google play service is updating, nothing is updating.",66,1.0,1,0,1,0,2
brilliant app i cannot live without,6,5.0,1,0,0,2,0
worst experience forever i've faced today. before confirming the ride they showed me bdt280.18 but after completing my journey they requested me to pay bdt402.76! and they force me to pay that extra money. there have no option to complain for this app regulation. they've just broken down my trust.,52,1.0,1,1,0,4,2
how to get help in case of error,8,5.0,1,0,0,5,2
"today had a very bad experience with uber. booked a ride for my sister paid through the app. the rider asked my sister for payment on reaching the destination, not knowing that i had already paid she did the same. when i raised an issue from the app which was really hard to find an option for my situation so i selected paid extra cash. now uber paid me 300 in credit which i can only use in app also i paid 449 from the app, my sister paid 460. do the math. just got scammed by a reputable company.",108,1.0,1,0,0,1,2
i have uber one yet my prices are higher than my friend who is sitting next to me and has inputted the exact same address. i was supposed to be 5% off but it's bs cause they raised my prices then gave me 5% off making me still pay more than everyone else. i'm done with it and won't buy their uber one membership ever again. it's basically theft,77,1.0,1,0,0,4,2
the map shows wrong direction to the driver and charged me for waiting but i was the waiting not the driver.,21,2.0,1,0,1,0,2
does not work on my new phone,8,1.0,1,0,1,0,2
"absolutely worst app, can't add gift card waste of money.",11,1.0,1,0,1,3,2
why uber never gives update comments,6,2.0,1,0,0,5,2
"it's very bad . there is a option for scheduling a ride, but it is useless, 😒😒😠😠. i face a lot of trouble. i am unable to book an advabced ride. not recomended",38,1.0,1,0,1,0,2
noted that the drivers insist on paying the toll charges in cash even though it's included in the bill. also the app asks for payment for the same trip again.although the payment has been made. proper instructions should be given to the drivers and the app needs to be updated.,50,1.0,1,0,1,1,2
"having recently been in an accident, booked a cab via uber, firstly driver was taking twice the amount of time predicted. since after cancellation also, same guy got booked i went with it. he called to ask directions first. after elaborate explanation he proceeded to tell me that since the location is beyond a toll, he won't come and flatly refused to cancel. thinking frustrated rider will cancel on their own obviously and bloody pay the cancellation charge as well. this is really really pathetic. firstly the driver accepted the ride and has no idea of even metro station location. are you hiring drivers who have no clue of locations where they drive and rely solely on the gps and rider? sad thing is that this wasn't the first time either. then their customer service is even more wonderful. pleasantly say, that's all we can do. pathetic experiences with you guys. update:the miscellaneous issues still persist, but their customer care are good people, and try to understand genuine issue. glad of the change in issue handling",198,3.0,1,0,0,1,2
first of all i contacted uber for a ride from the tropicana to the airport in vegas. they were quick to respond and said i had received an upgrade and that a certain type of car and driver could meet me. that driver did not come but i was charged $5.01 but then it was credited back to me. then i received a notice that another driver was coming. he was prompt and courteous. when we arrived at the airport i asked him what the charge was (unaware that i had been charged at paypal) he told me the information was on uber but i could not find it at the time. i did not have time to wait so i just gave him $20 in cash. i have received a quick refund of the original amount from my actual trip. thank you uber for your quick response.,162,4.0,1,0,0,2,0
kindly provide invoice download option in mobile app .,9,1.0,1,1,0,5,2
for past three days i am not able to book my ride. the app keeps on erroring out saying my payment method is invalid when there is only default cash option added. my account has been disabled and i believe it is not going to work for me. bye bye uber. you have lost a regular customer. i will go to good old ola now.,65,1.0,1,0,1,3,2
"only one location in the city, and the app was totally wrong with the geo location.",16,3.0,1,0,1,0,2
very good n wonderful app i jst love it to use kidhar bhi jao uber udhar aa he jata h wooooooo thank u uber,26,5.0,1,0,0,2,0
"has issues with smaller screen sizes (i have a moto 4x whih should be average). for example, once you order a service it's hard to scroll on the map because it's cluttered by pop-ups and the bottom panel.",42,3.0,1,0,1,0,2
uber is very easy to use,6,5.0,1,0,0,2,0
ride was ok.bt driver charged me 20 rs extra. i had a bus to catch so i left in hurry. bt that was pathetic,24,3.0,1,0,0,1,2
gaved it a 1 star due to the fact you guys charged me a 4 dollar fee for waiting for a car thats suppose to pick me up at my pickup place. that car wasn't even near my place at all.,39,1.0,1,0,0,3,2
does not accept accept any destination. so i downloaded the bolt app which worked first time. i uninstalled the uber app.,21,1.0,1,0,1,0,2
most of the time auto didnt accept the request when destination is not so far.,17,2.0,1,0,0,1,2
"have been double charged before, that was bad enough, now i have been charged 100 dollars for a 20 dollar ride, no explanation given. if you like getting ripped off, this is the app for you. edit: i was told it was a cleaning fee because i got the seat wet with rainwater, they refunded 60 dollars, on the end i was charged 20 dollars for the ride and 20 dollars for the rainwater. better then 80 dollars, i guess make sure everything is completely dry before getting in an uber in the rain!",104,2.0,1,0,0,3,2
"uber stopped using my payment, i explained this and they passed me to someone else, no problem with my payment , you cant call as a customer, i guess uber does not want my business until they deciede to accept my payment they have lost a customer",46,1.0,1,0,1,3,2
"confusing app says 'live location ' then moves the pick up point to a taxi rank and won't let me change it. if i wanted to walk to a taxi rank, i'd save money any take a regular taxi!",39,1.0,1,0,1,0,2
"payment method not working. after setting up debit card payment method, it is not proceeding with booking confirmation. it shows error in payment method.",25,2.0,1,0,1,3,2
was charged for multiple $150 cleaning fees without evidence by poor drivers. tried to complain but did not receive a response. if a driver has a worse star rating than the customer there should be some kind of process before cleaning charges are applied its really unfortunate i used to love uber as it was handy but with recent upgrades and hidden fees i will now be using local taxi services instead. as they have better customer service including flat rates & no hidden fees.,98,1.0,1,0,0,5,2
"this app doesn't work anymore. i used to use this all the time before the pandemic, and now when i try it just spins forever trying to find rides, occasionally offering a ride for something like 3 or 4x the price.",43,1.0,1,0,1,0,2
szzzszsae saw scars a as add asxx add,9,4.0,1,0,0,2,2
it is best and better than ola cab 👍😊,9,4.0,1,0,0,2,0
nice ride for my dad. arrived safely.,8,4.0,1,0,0,2,0
"great app, very useful. just one problem though, i'm not able to buy a ride pass. how can i make it work?",21,4.0,1,0,1,0,2
"overall good ,using since a time ,but these days fare is changing , estimated charges and final charges are changing very much",21,3.0,1,0,0,4,2
"uber is a good app, easy to use and quick to get to the places i need. however it's very expensive just to go to college with takes 10 minutes. like who makes someone pay £50 for 10 minute. as well as the drivers have being trying to chat me up and ignoring the sighns of saying no",62,3.0,1,0,0,4,0
i do get a ride everytime but the wait time is never estimated correctly. i always end up waiting for twice the amount of time. for example if it says the uber will be here in 5 minutes even if the uber is not moving it will continue to say five minutes which is inaccurate and an inconvenience at times. on many occasions i've been late to work because of it especially if i'm getting an uber x or xl i should get what i'm paying for which is accurate time to and from my destination.,113,3.0,1,0,1,0,2
"i have no idea with this app. i just arrived in aus and buy new number and download uber, when i registered it says my number in uber acc belong to someone in another country, how comeeeee?",39,1.0,1,0,1,0,2
"price gauging at its worst. i had a ride scheduled, then the app couldn't match me with any drivers. then i requested a ride regularly through the app, and while it estimated a driver 2mins away, someone 10mins away accepted. when they were 5mins away they cancelled (or something?), and uber couldn't find any other drivers. so i go back to the home page and suddenly my trip is estimated at $85 instead of the $30 it originally was. i ended up calling a taxi, which was $30 anyway (without tip).",116,1.0,1,0,0,4,2
always care and listen customers. excellent service 👌,8,4.0,1,0,0,5,0
gg jump jump from gbp,5,3.0,1,0,0,2,2
now days service is very poor.i don't like,9,4.0,1,0,0,5,2
for my 1st experience it was great i felt safe,10,5.0,1,0,0,2,0
worst experience ever with uber packages.on 7th april 21 i booked uber packages to deliver food for patient in chapel road from mehdipatnam.after half an hour this uber executive have not delivered the package.when we called him n asked abt it.he said he gave to a person in hospital but it should be delivered to apartments we asked him to get back the package but he refused n didn't even give a response after that.so we need him to get fired because he stole our food which was made for patient,110,1.0,1,0,0,1,2
need little more accurate location,5,3.0,1,0,1,0,2
the issues/problems with trips are always resolved quickly. thank you,10,5.0,1,0,0,5,0
useless full of bugs and glitches,6,1.0,1,0,1,0,2
only wish driver's would know metropolitan areas,7,4.0,1,0,0,1,2
"very impressed, a driver usually responds within minutes and always have a good professional attitude. also very good value for money and the price is quoted upfront. thumbs up from me.",31,5.0,1,0,0,2,0
the app keeps on crashing in huawei.,7,1.0,1,0,1,0,2
"drivers in colombo (sri lanka) often ask to change our trip order to cash payment after they've accepted the hire. application doesn't allow payment changes after hire is made. drivers insist i cancel the hire; so i get charged for cancelling hire. though the charge is low, it adds up quickly over time. because of this i rarely use the app.",65,2.0,1,0,1,1,2
"it's really pricy comparing to other apps thats provide the same service with the same quality or even better. also, it has some issues when trying to choose the location you searched for.",34,1.0,1,0,0,4,2
its real good every one download it,7,5.0,1,0,0,2,0
just one thing i didn't like today. app is now 124mb which is i think its a very large app now. developer should make it less than 100mb,30,3.0,1,0,1,0,2
need to know why ride rates varies before and after ride completion. it's a cheating.,17,2.0,1,0,0,4,2
love this service. app is great,6,4.0,1,0,0,2,0
very nice app please d ownload,6,5.0,1,0,0,2,0
make a great product but stop requiring everyone to have the same social views. i don't care to have your opinions forced on me.,25,3.0,1,0,0,2,2
editing the rating from 5 to 2. uber doesn't have any option to provide feedback about the app service which i think is not up to the mark. i had to cancel the ride as driver was taking longer time to reach and even was not picking up the call and not responding to messages and still uber charged me cancellation fees.,64,2.0,1,1,0,1,2
toooo heavyyyy and app. 200 mb u need to eat into fone space too.,15,1.0,1,0,1,0,2
"hello, i am infuriated. i placed a $17 order with postmates and was charged $20.40 and was sent $3.22 after writing a review, so i took it down. i then placed an order like 6 hours later for $30.99 and was charged $37.19. plus, while i was looking at the new charge i find a charge for $3.86 an hour after my first charge. i tried finding help but your email is off and there's no support phone number! what in the world is going on?! i want my money back! i will never use uber or postmates again.",132,1.0,1,1,0,3,2
"terrível. até atenderia as necessidades se de fato os motoristas aceitassem as corridas. sempre levo 30min ou mais para ser aceita, isso quando não cancelam. (morando em cidade grande, do litoral) o aplicativo pode cumprir o que promete, mas precisa ter uma rigidez a mais com os colaboradores que não colaboram.",52,2.0,1,0,0,1,2
"when will you fix ohare, it's a mess?",8,3.0,1,0,0,5,2
"payment method very bad. 1. uber collects the charges of previous ride when booking next ride. neither the bill is generated on completion of ride. so customer is totally in dark when he is making payments. 2. neither customer can opt to select immediate payment. 3. delays the ride booking as payment of previous ride has to be made while we are on urgent tour. 4. half the time there is error in payment method because of no reason. neither it can be corrected by customers. 5. till the time payment is made, bill can not be availed.",104,2.0,1,0,0,3,2
"everything is ok but two things need to be reviewed at your end. 1) gps, everytime i pull the gps to my location the driver take a different route to reach which is a dead end. 1) many a times driver is not happy at arrivals or destination due bad roads and traffic.",55,5.0,1,0,1,0,0
the min u giving r not sure,7,4.0,1,0,0,5,2
i would like to reduce my rating from 3star to single star bcoz there is no other option that takes rating below 1 star. i booked cab to airport but the app picked the location to some other area mentioning as airport. but when i boarded the car it was clear that the destination was not same as i required. finally uber charged me excess other than normal fare to airport. received very bad response when raised issue with customer care.,91,1.0,1,0,1,0,2
"worst app ever it's security check is freaking out and still not getting done, forgot password option not working still shows quick check i mean what the hell is it,how can a cab booking app be so complicated",39,1.0,1,0,1,0,2
"untrustworthy drivers. driver asked me to pay for tolls and said that it would be refunded by the uber. when i contacted uber, they tell that the fare is inclusive of all tolls and they can't refund the amount. they are such an irresponsible idiots!",45,1.0,1,0,0,1,2
it is 2020. this should not be an issue still horrible cancellation policies(ubers problem) not mine. this app has made me late to work more times than i can count on my fingers and toes. i order an uber over 45 minutes before i have to be at work (i live 4 miles/10 mins away). there's always a driver within 8 minutes. it shows that and then they end up being 15 minutes away. then i ask them to cancel and they won't and cant. so i get stuck paying 5 extra bucks. horrible app.,106,2.0,1,0,0,5,2
what is all this charge after 5min cancellation.if your driver can't be on time so i change my mind then i get charge,22,3.0,1,0,0,3,2
"your poor business model may work in other countries but it is making customers suffer in india. there are a lot of cunning drivers who play dirty tricks using the loopholes in your rickety system to make a quick buck by frustrating customers, making them cancel and then making uber charge the customer some cancellation amount. all this without giving two hoots about how important the trip is to the customer. if they miss their flight, who cares. and then, radio buttons for feedback. seriously?",101,1.0,1,0,0,1,2
really need to stop canceling their rides before they even get to their destination and screwing people over its getting stupid,21,1.0,1,0,0,1,2
their algorithm is getting worse and worse. it matches drivers from 10-15 minutes away. you can rent a car and drive somewhere faster than getting an uber,28,3.0,1,0,1,0,2
i cant request because im using cash payment im moving to taxify,12,1.0,1,0,1,3,2
"how can driver cancelled my trip? then i need to pay charge rm5.00, this situation happend to me almost everytime and anywhere when i request uber. really bad",31,2.0,1,0,0,1,2
"very poor service, recently i had issues with drivers refusing the trip after starting it , so time wasting , simply uber became garbage 🗑",27,1.0,1,0,0,1,2
"my sister faced this issue when app showed rs. 72 but we had to pay rs. 198 to the driver. also there is no support from uber, uber is degrading day by day due in india",38,1.0,1,0,0,4,2
it includes the features that the user needs.,9,5.0,1,0,0,2,0
they stopped caring about the customers experience and satisfaction :),10,3.0,1,0,0,5,2
very poor customer service.worst of all,5,1.0,1,0,0,5,2
"in general works fine, although there are quite often glitches. there is no option to mention for how many people (and possibly what kind of luggage) the reservation would be.",30,3.0,1,1,1,0,2
nowadays charging too much. please reduce i am a long time customer of uber india.,15,3.0,1,0,0,4,2
"order a cab, get a cab that starts the counter 30 minutes before picking you up so he's in the 1.6 rate multiplicator, then the driver gets ""lost"" in a closed highway to the airport at 4h00 am. contact customer service, explain your situation, wait 7 days to get a ""rebate"" that is no where near to what the price should have been. uber never admitted the fraud of their driver.",80,1.0,1,0,0,1,2
"drivers are not reliable. i never have gotten reimbursed for wildly unfair fares, which were approved to be refunded. i will soon be moving to didi rides",26,2.0,1,0,0,1,2
the driver keep my rating drop because they don't like when we used credit card. this is a ridiculous rating system. there's no point give them good star either,31,3.0,1,0,0,1,2
better in every way i love how accurate their location tracking is,12,5.0,1,0,0,0,0
worst cab booking app. it will connect you with cab which is so far away from you that the time you want to save is consumed by the driver reaching to the pickup point. 0 consumer service support,41,1.0,1,0,0,5,2
do not download worst app i ever download i have over 55$ of uber gift cards on my account which uber has not let me use for over 6 months they have no number to contact for help they basically stole my money do your self a favor and download lyft instead thanks,55,1.0,1,0,0,3,2
it needs update every time to work decently. otherwise it doesn't show chats or prices.,17,2.0,1,0,1,0,2
"this is a horrible app, they system os always messed up horrible , horrible app lyft is waaaaaaaaaaaaaaaaaaay better. and i didnt even mean to give it a star it sucks! derservs no stars",37,1.0,1,0,1,0,2
i don't what happen to uber. m very upset waited for more than half an hour still driver didnot reach. when i tried to cancel the trip can't do it also. my time is wasted,35,2.0,1,0,0,1,2
hey uber i am using uber from a long time and on a daily basis.but i don't know what happening to my account i didn't login it.i tried to login again and again but problem is not fix. i request you kindly fix this. i face problems alot.,49,1.0,1,0,1,0,2
very bad experience in egypt,5,1.0,1,0,0,2,2
the worst service i've ever seen. really disappointed. they've techniques to grab money from the passengers by cancelling by their own and charges on us. 3 cabs i've paid the amount of 84 inr. to escape from the complaints they don't have even proper customer care number where we can lodge the issue. don't ever use this service.,62,1.0,1,0,0,1,2
its very good service. but when i want a long distance destination. mostly every driver refuse to go. otherwise awesome service. 👍👍,24,5.0,1,0,0,1,2
"very disappointed that it's getting worst, no customer service, charge unreasonably and unexpectedly, portal sucks, lots of errors. 4 consecutive cancellations of a 1km ride appeared surprisingly within 5 mins, with the last one charged me hk$20 fee. uber refused to resovle. seeking alternative now. some other feedback says they hv call centre? lol, where's in hk? imagination team in hk or staffs busy with tiktok that phone no. never disclosed. lol",81,1.0,1,0,0,5,2
it provided the great service. but in case of emergency. it is working like mad man. unable to process the debit card. so i need to find the ways how to make payment for the outstanding payment. really annoying. it is possible fix those things.,48,1.0,1,0,1,3,2
"irctc website opens faster than the app itself. can't book a ride for 15 minutes minimum. it just simply gets stuck and then there is a blank screen. amd its not just me, many of my friends are facing yhe the same issue",42,2.0,1,0,1,0,2
146 showing n after ending 195 wrost app looting,9,1.0,1,0,0,4,2
latest version of uber app is lagging drastically. needs major improvement. otherwise its good service. sorry for the poor rating but you can make better improvements,26,3.0,1,0,1,0,2
when i called an uber last night. the driver started the trip and he had not even pick us up from the pick up point. we waited for 15 minutes and the driver never showed up. and we could not cancel the trip and have been charged for the trip. i would not recommend this application due to the inconvenience caused.,67,1.0,1,0,0,1,2
wrost app no support to resolve account related issue,9,1.0,1,0,0,5,2
why does uber take forever to load the location and i know it isn't my network at all. it is getting frustrating,21,2.0,1,0,1,0,2
tracking a trip keeps crashing the app and i have the latest version. android on s10+,17,2.0,1,0,1,0,2
"it worked for s day in downtown la. then failed to work consistently with two smart phones and three accounts. made us late for an appointment. local taxi is more reliable and about the same $$. if you have something important to go to use a cab, not uber.",49,1.0,1,0,1,0,2
not convenient if you book cab for someone else.,10,3.0,1,0,0,5,2
drivers went back without contact and added paymnt as penalty disgusting service,14,1.0,1,0,0,1,2
i feel uber has become very expensive now. they should look into the fare,15,2.0,1,0,0,4,2
please fix it. it is not working properly in honor 7x phones. i have tried with my friends phone too,20,3.0,1,0,1,0,2
too much fare. also not getting any discount ☹️,9,3.0,1,0,0,4,2
"you should give incentive to riders and drivers while you taking too much platform charges from them, thats why they asking for extra money, apply it",29,2.0,1,0,0,4,2
its not downloading huge time required to install,9,1.0,1,0,1,0,2
"they have the worst payment system and worst customer care service too. i had a 50rs outstanding and 50 rs credits. but it was not balancing those while booking and didnt let me book. so i paid through credit card 50 rs. that 50 rs is nowhere in their system as well as got deducted from my account. even irctc has much better refund system than theirs. asking the customer care you get same automated reply irrespective of whatever you ask. no telephone customer care. what are they running, a local grocery shop!",120,2.0,1,0,1,3,2
"ever since the update of this app, it's been stuck on a old driver that i had and now the app is completely frozen. i've tried uninstalling and reinstalling, same results, completely frozen on that old driver",38,1.0,1,0,1,0,2
please add an otp system. driver is starting the trip without me.,11,2.0,1,1,0,5,2
"it is now probably 5years since using uber, twice, and have no intention of ever using them again. on the first occasion the cabbie arrived quite late and claimed i had moved from my call position; i had not moved away from the bus stop from where i had phoned as it was the only decent lighting anywhere near. i was charged $25 for what another provider would have charged at most $15. next experience was an annoyingly long wait for arrival. cost: $25. other cab cost: less the $10. bye, bye!",115,1.0,1,0,0,4,2
"you charged me and no car came, done",7,1.0,1,0,0,3,2
"horrible! waste of time good to see you replying to my comments in play store. i would like to raise the problems faced by me. when ever i am in urgent need of the ride it would not be available. i know it's hard to get one but it keeps on loading saying connecting to 3, connecting to 2. it takes a lot of time and prevents me from opting other options. please do try to make it available to say 'no rides available' soon if they are and not waste our time. hope you would take mea",105,3.0,1,0,1,0,2
"it has been good all along however, my app is not working since 3 days. kindly help me and fix it.",21,3.0,1,0,1,0,2
"everything is good.it was mentioned that every 6th ride is free, if i register my mastercard.but i didnt get any free ride.the bar was there till 5 and then nothing was mentioned abt the free ride. would be better if you try to solve this issue",46,1.0,1,0,0,5,2
excellent app but. why does it update every other week?,10,5.0,1,0,1,0,2
"freaking driver pulled a no show and charged us full tip, rating himself 5 stars. scam",15,1.0,1,0,0,1,2
"even after fixing the place, he took it to another place and then to that place if you have any questions, please feel free to contact us.",28,1.0,1,0,0,1,2
always errors and problems with the app,7,3.0,1,0,1,0,2
nice but ur costly againts ola,6,2.0,1,0,0,4,2
"very good, reliable ,cheap and quick service",7,5.0,1,0,0,2,0
worst aap for booking with depend this aap,7,2.0,1,0,0,2,2
"once ride was over it would immediately create a new ride costing me over $6 per error. after 5 mistakes and zero response from uber, had bank reverse charges, uninstalled uber and installed lyft.",37,1.0,1,0,1,0,2
"sometimes it works properly, sometimes it doesn't. no support for the issues, i wrote them 3 days in a row and no reply at all.",26,3.0,1,0,0,5,2
"i've notice they'll be 3 or 4 cars around and no one excepts the request. i'm literally 5 miles away from down town from wilmington and cant get a ride? if your ""employees"" dont wanna make that $. please cut your app off. tired of watching them stare at my request and not except. at least taxis would at least respond and show up. it was only 9:30 pm at the time. but guess what? lyft showed up! i'll be using them from now on. i've had enough!",96,1.0,1,0,0,1,2
first tine installing uber dobt see one for new app only,10,2.0,1,0,1,0,2
worst customer care service.cab service are good and needs to pay attention to the dynamic pricing. i feel ola is better in most of the cases. feb16 2019: bill duplicate and charged twice. customer care is so patatic and request for all the statements with no solution. i feel that there is no mechanism to track if the payment is successful or not. this is happening only with uber and second of such instance. i seen most of the online site does nice error handling and instantly give updates.,95,1.0,1,0,0,3,2
worst app worst payment and not responding for customers,9,1.0,1,0,0,3,2
"uber is a good companion especially you want a safe ride, but i have one issue with this up, the credit 9sar keeps on popping on my app, everytime i catch a ride even i already fix that issue plz help me solve this its very annoying then ill give 5star",53,2.0,1,0,1,0,2
they really need a customer care line.,7,2.0,1,1,0,5,2
rates are very high. while booking will show low rates after reaching destination charge more. one type of cheating.,19,3.0,1,0,0,4,2
it takes at least 10 minutes just to find the right driver because they constantly accept and cancel! gotta fix this,20,1.0,1,0,0,1,2
"got scam, uber driver accept the request and just stayed one spot and not picking the customer. resulting me having to wait 20 min and finally have to cancle my ride and losing 10 for nothing. worse experience",41,1.0,1,0,0,1,2
"this app is so bad they charged me for a ride i paid with cash. and then i booked an cab today he refused to pick me up. that idiot might have made me miss my train. rude drivers, unapologetic customer care, rude staff from customer care. i would rather pay 10rs more to ola. then get disrespected by these idiots.",65,1.0,1,0,0,1,2
poorest one ever i have been charged twice for the driver cancellation the driver asks your location then refuses to go and cancells the trip and for this idiotic behavior you are been charged 47 extra and no response from uber after lodging a complaint you should monitor the calls between the customer and the driver very disappointing and humiliating as when you are booking a cab at the middle of the night and your driver is cancelling its totally not safe never encoutered such issues with ola.,112,1.0,1,0,0,1,2
i had a very good expirenc in the ride thank u uber,11,4.0,1,0,0,2,0
my only complaint is that it is difficult to cancel an order or something on the order list,17,4.0,1,0,1,0,2
easy hasslefree and fast available,5,5.0,1,0,0,5,0
i shared this app but i don't get any benefits,12,4.0,1,0,0,5,2
"won't let me request a ride because of an ""error"". doesn't let me click on ""help"" to try and rectify. complete waste of time",27,1.0,1,0,1,0,2
there is no long wait time and the uber drivers are always on time.,14,5.0,1,0,0,1,0
uber is not as good as before because some time u do pool with uber u can't even fine the point where they at some time u get to go some time u get where u going late so out for five i give 2,47,2.0,1,0,0,5,2
the application not easy to navigate. is too difficult for report other issues or provide feedback.,17,3.0,1,0,1,0,2
good but there are so many problem in there service,10,5.0,1,0,0,5,2
uber is horrible. their app suck. i had to refresh three four times to get a proper working functionality. on top it doesn't allow the users to change or add destination.,33,1.0,1,0,1,0,2
the app will freeze up at least twice a day and it requires driver to let it draw over all other apps that are running.,27,3.0,1,0,1,0,2
fix uber driver app now!,5,1.0,1,0,1,0,2
"the recent android update is creating the following problems: 1.wifi on off permission request every time i open the app. 2. when i receive trip follow request from any friends or family, the screen doesn't show the car. hence the option has became useless.",52,1.0,1,0,1,0,2
very useful app. i love it,6,5.0,1,0,0,2,0
"i tried adding my card to uber, it didn't add my card but it charged my card.",19,1.0,1,0,1,3,2
person cant complaint about the driver which u have booked but he denied the service because person can only rate the driver and write review from whom he has taken the service .there is no e-mail where person can register complaint about the drivers its only in app and its very much complex.👎👎,55,2.0,1,1,0,5,2
uber charges a lot and pay less for the driver it's unfair,12,3.0,1,0,0,4,2
the app is a failure. running in circles of no resolve. my parent card works fine. your sighin fails. i re did the password several times and it won't work no mater what i do and i worked on it for many months to be locked out of my account seemingly because i got a new phone. i used one of my old ones and it doesn't except payment info. stupid app.,79,1.0,1,0,1,0,2
i have started facing one issue recently. i don't receive any data calls from my driver. it has happened to me multiple times. please check,26,3.0,1,0,1,0,2
every time trying to order a driver it says error,10,1.0,1,0,1,0,2
"now a days i am experiencing worst service by uber. uber should pay back customer for drivers trip cancellation. uber wasted much time for waiting to pickup. they don't have punctuality, they accept the trip and and don't move. they don't accept non cash payments. uber has to pay me for waiting time for multiple drivers for same the trip. i will uninstall and shift another cab service. never use this again.",75,1.0,1,0,0,1,2
third class service driver smooking kertay hain ac nahi chalaty careem best hay,13,1.0,1,0,0,1,2
it doesn't let me put in a payment method. it just goes to a blank spot and doesn't load at all. how am i suppose to get a ride now?,31,2.0,1,0,1,3,2
it sucks. took more than 10 mins to get loaded😠 worst when required,14,1.0,1,0,1,0,2
installed and discover cannot book in advance so pointless. taken my card details but cannot set up 2 step verification keeps saying my account it disabled yet i can still login. please help i want more security for this account.,43,1.0,1,0,1,0,2
horrible customer service they dont even have a support line. oh they just recently added one for premium members 😒,22,1.0,1,1,0,5,2
drivers in westchester drop rode don't want to drive the city where we must of us work i understand they want get any fare their but we must do better,30,2.0,1,0,0,1,2
stop making fool. i booked cab to nd railway station to mother dairy app shows 130 rs at time of booking. when i reacd. app charges become 237 rs. hate it really,35,1.0,1,0,0,4,2
it keeps saying there is a issue with my card and charging and reversing a dollar to my account each time i have try again.,26,1.0,1,0,1,3,2
i've had uber app for about 2 years and just in the last 2-3 weeks i've had major issues. on 4 separate trips i've been subjected to 3 canceled trips in the span of 5 minutes making my pick up time about 30 minutes. and now it's rejecting my cards i have on file. customer service has been no help what so ever. i'm switching to lyft.frustrated,73,1.0,1,0,1,1,2
uber need to improve quality of their app. the speed of response even in good network area is often slow. many a times the app fails to access uber servers even when app of another service provider works perfect. i have often used other provider just because uber app won't respond. hence my rating is low.,61,3.0,1,0,1,0,2
"had tried several times to book a uber on the 19th of july 2019. every time, the scheduled driver would call up, ask the destination and cancel the ride. so, i had no option but to book a ride from another app. but before booking there, i had booked for one last time on uber and of course had to cancel it. and i was charged rs. 48 for it. amazing going. drivers cancel every ride and the one ride you cancel, pay up for it. pathetic!",103,1.0,1,0,0,1,2
lessen the time of waiting,5,5.0,1,0,0,5,2
extremely difficult to work with after you've made the ride and your trying to contact driver for loss item.,18,4.0,1,0,0,5,2
"recently i traveled at 8.00 pm in kochi uber, due to some traffic the vehicle was stuck for few mins. i received a message on uber, stating the vehicle does not look like moving, and if i am safe and i got some options to indicate if i was ok. great initiative. thanks uber.",56,5.0,1,0,0,5,0
"the login process is a stupid black box. the app can easily get stuck in a loop until it shows ""too many requests",23,3.0,1,0,1,0,2
uber cash takes too long to get in.,8,2.0,1,0,0,3,2
"gave it a 1 star because it's too difficult to get anyone to talk to regarding issues with payment. its almost like people here get repulsed by human contact ! also judging by the negative responses to the app itself , i dont think i would be keen to sign up with uber unless the ratings improve.",58,1.0,1,0,0,5,2
pos won't load my trips lost my keys,8,1.0,1,0,1,0,2
many times i tried but always error. worst app,9,1.0,1,0,1,0,2
uber you and your drivers scammed me . i had booked a cab and when i started my journey and gave the otp driver said he doesn't accept upi payment even though i had selected upi payment as payment option. i gave him the cash and i was in hurry so i didn't check the status. on my next trip i relaised i was charged double the fare and the cash which i gave to the earlier driver he didn't update it. then how do uber finish of a trip if they don't get confirmation from the driver about payment.,116,1.0,1,0,0,3,2
my all friend got coupons for several rides but why don't i.it only provides me with some coupons but time period was too short that i was not able to use them.my friends always have some coupons so o just want to that they just maintain equality,49,1.0,1,0,0,5,2
"app crashes, confuses drivers and riders. the only way to get support is through help, but latter shows white screen only when it's needed the most. the app is losing riders while en route. as a result, both rider and driver don't know what to do. in my case, i was driven back where we started after bitter arguments with a driver who wanted to drop me in the middle of nowhere.",78,1.0,1,0,1,0,2
"uber is great and efficient. it's more like having your own ride, just with a chauffeur.",16,4.0,1,0,0,2,0
"the app is great but sometimes there is a delay on the sound, even with downloaded content. also would recommend itbe easier to view your chosen list of content and recommended content based on viewing preferences",35,4.0,1,1,1,0,2
this app is good but one problem the log in to app because you can delete the app any reason and download this app and you forgot your password you will be not log in the app.,39,2.0,1,0,1,0,2
worst app. zero star friendly. when in need you can't contact the customer care. you have to keep on going through series of articles. even the 'help option' doesn't consist of 'customer care support option'. all you get is loads of articles. worst ever app.,46,1.0,1,0,0,5,2
"is there any helpline no, where we can solve issues, charging me again and again for same ride which is been paid twice",23,1.0,1,0,0,3,2
"no more dependency upon local cabs.with uber, travelling has become hassle free and cheap😉",14,5.0,1,0,0,2,0
navigation can be really bad sometimes.,6,3.0,1,0,1,0,2
very good service thank so much,6,3.0,1,0,0,2,0
your are not responding at all customer service is worst and not at all solving issues before ride lower rate after ride price is at peak,28,1.0,1,0,0,5,2
fast service whenever you need them,6,5.0,1,0,0,2,0
quite helpful. but now a days drivers cancel the trip very often and don't turn on ac till requested and some times insisted.,25,4.0,1,0,0,1,2
i have been using this app for long but suddenly options for payment through cards and upi stopped working. not finding proper coustomer care no to resolve this. it will still be helpful if i get a proper solution of it.,42,1.0,1,0,1,3,2
"drivers are always asking me to cancel my trip because of the short requested trip. end of the day i'm charged for the cancellation! uber needs to come up with a new system of not charging for the cancellation, consider letting the driver approve or disapprove the cancellation b4 charging extra",49,1.0,1,1,0,1,2
"worst app ,no coupon options ,not much cab options",10,1.0,1,0,0,5,2
this is the worst app ever. the driver couldnt find my address and he himself cancelled the ride but when i opened the uber tried to book other ride it's showing to pay extra rs47 and saying that i didn't paid the money for the ride. worst app ever,54,1.0,1,0,0,1,2
the drivers lie in say they picked u up. the drivers go to the wrong location in cancel the ride the price is way to high i never get discounts in i spend 25 n better ever ride. at this point i just need my own car,51,2.0,1,0,0,1,2
i am not getting share ride option in my account,12,3.0,1,1,1,0,2
clean fast price little high from when i first started riding y'all don't have a price settings for seniors on fixed income think about it would be nice,29,5.0,1,1,0,4,0
carlos was awesome and i got to experience a ride in a new tesla . the car looked like it just rolled off the showroom floor . he keeps his vehicle spotless thanks carlos,37,5.0,1,0,0,1,0
"if the requested pickup is 10 mins away, you cannot cancel else you will be charged for a fee. i basically need to wait. i think paying customer have the right to cancel if need to wait more than 5 mins so customers can look for other immediate alternatives.",51,3.0,1,1,0,5,2
i had a hard time trying to pay for my uber ride even though i had money on my card. i kept saying switch payment and that was my only payment.,30,3.0,1,0,1,3,2
every trip was nice.but my last ride was ridiculous. i choose the online payment method but driver ask me to give cash or some extra money otherwise i was not going.i m getting too late . so i gave hime cash 200. now app will continue show to clear due payment 😡😡😡why i paid double pls clear my issue otherwise i delete this app.very disappointed ☹️☹️,72,1.0,1,0,0,1,2
i need a ride from home and back,8,5.0,1,0,0,2,1
"poor customer service, they never resolve issue",7,1.0,1,0,0,5,2
i was out of station for the last 6 months. previously i used your vehicles.now i want to use your car's on hire. m.k.rao,25,4.0,1,0,0,2,0
"overall i'd say the service is pretty good, but last night, my driver failed to pick me up at the door, rather he forced me to cross the street and continue to the other end of the block, and i have a broken leg! i left my phone in his car, and he returned it, to my ex girlfriend, not to me! she called my phone and he answered, but he obtained no verification before handing my property off to the worst person it could have gone to!",99,2.0,1,0,0,1,2
"prices are getting ridiculous. uber needs to drop the percentage they are taking from their drivers so that it can be affordable to passengers, while still worth the drivers time.",30,2.0,1,0,0,4,2
most of the time app shows wrong location. if the user need any emergencies the driver don't know the conditions of users. most of the time drive cancelled the ride.,31,3.0,1,0,1,0,2
i hate this app. not working from 10 days and worst customer care service. no one is resolving. one of my uber account is disabled. and there unable to provide any reason and the other account. it says error processing your request. i tried to open another account. it is not even registring. the worst customer care service i have seen in my life is uber. 1 don't want to give even that 1 star to u. but it is the minimum. can't help😠😠😠,93,1.0,1,0,1,0,2
intially too good. now it has become the worst app with no user friendly interaction. asked for help several times over email but no proper response. no call back. no customer care number. worst.,35,4.0,1,0,0,5,2
"even after several updates, i am not getting the new user interface",13,5.0,1,0,1,0,2
if driver cancels my trip within 1 min then also they debited my money. not very helpful to solve problems related to cancellation of driver,26,2.0,1,0,0,1,2
"smh. don't buy gift cards you wont be able to use, to end up with an out standing balance. gift card has been sitting there since april and not response from customer service since. i would like a refund.",40,2.0,1,0,0,3,2
would not work. would not let me do anything. don't have time for bull **** like this. i have things to do and places to go and can't get anywhere with this crappy ass app,37,1.0,1,0,1,0,2
"app ruim, serviço bom. depois da atualização o app não atualiza o carro movimentando. além da localização não aparecer corretamente",20,2.0,1,0,1,0,2
"don't even bother with this app. it's not worth it. just use lyft. i had both for a while to compare prices and only used uber once. my complaint right now though is that it is nearly impossible to update your information without being logged into your account, but you need it to be updated in order to log into your account. it's completely counterintuitive. first i couldn't log into jump because i needed to update my phone number, but i couldn't do so without logging in. so then as a workaround i re-downloaded uber and logged in using my email. that went about as well as i could reasonably hope for, but then it asked me to enter the information for the debit card that was on file. i don't have that card with me or even know where it is. the number got stolen so i had to get a new card. so basically i can't now and probably never will be able to log into uber or jump ever again, unless i find a card that i stopped using half a year ago. couldn't they just have you answer some security questions like a normal program?",230,,1,0,1,0,2
"bloody hopeless people, rascals, idiots. they just understand money. they can drop you according to there will. n leave u hanging n thn charge you full. bastards",31,1.0,1,0,0,1,2
i gave the uberx driver jose 1 star because his car smelled like piss he turned on the heater which made it worse there isnt a number to call uber to make a complaint this company is a rip off uber charge me 80. for a cleaning bill. this drivers car was not clean i was gagging through my mask .this uber driver looked like he rolled out of bed .lyft is better then uber,75,1.0,1,0,0,1,2
"the cab and service is fine, but the app is horrible, keeps hanging or crashing, shows outstanding amount even if i have paid it and does not allow me to book a new cab. worst app ever",38,1.0,1,0,1,0,2
i got a new phone and downloaded uber but each time i request uber it tells me my account is already in use how do i reset it,27,2.0,1,0,1,0,2
ann was wonderful! 😍 great southern hospitality! great conversation and knowledgeable about new orleans.,14,5.0,1,0,0,1,0
exceptional service and prices driver's are courteous and doing their part in this pandemic,14,5.0,1,0,0,1,0
nothing special. i got a ride and wasn't involved in a fiery crash.,13,5.0,1,0,0,2,1
"never actually books a cab. whenever i try to book one the driver calls me asks for where is the drop location, asks for ride fare, and then proposes his own ride fare. if we don't agree then he says he'll come and cancels the ride or he says he can't and not cancel the ride(atleast if he cancels immediately then uber can find another ride ). for 1 trip i got atleast 10 calls. your whole time is wasted in trying to book the cab itself. unreliable. time to switch to a better cab service.",104,1.0,1,0,0,1,2
could not add payment ever!,5,1.0,1,0,1,3,2
safety is an issue. i truly believe you guys could be a little more secure. i was so concerned for one of your drivers. he was due to pick me up and somehow he ended up with the wrong passenger in his vehicle. i think you guys should ask for id cards from now on.,56,1.0,1,1,0,5,2
extremely difficult to fix a wrong charge. always charges for untaken rides,12,1.0,1,0,0,3,2
unable to lift call and number not displaying very poor incoming sound,12,3.0,1,0,1,0,2
"always underestimates time driver will get there, hoping you won't pick another option",13,3.0,1,0,0,5,2
real-time location is not displayed during a trip. drivers always ask the destination before confirming a booking and decide if they want to drop us there or not.,29,2.0,1,0,1,0,2
"the worst experience.i was trying to contact driver for so long time and mobile is coming switch off,and it was an emergency case for me.where your cab is suppose to come on my location in place of that driver was saying i need to go his parking area and i walked 500mtr.when i ask why ur mobile is switch off he was sying don't have network.please fix this prblm.one more thing when we make the cab wait it is chargable then what about passenger,the cab was making us await for long time.",95,2.0,1,0,0,1,2
good service at reasonable price,5,5.0,1,0,0,2,0
waste of drivers the want riding in there direction .,11,1.0,1,0,0,1,2
"to much confused the location because whenever i book the driver show pickup time 2,4,5min then after 2,4,5mint show again time at it is. and location can't show proper. otherwise app was good . needs a little update.",39,3.0,1,0,1,0,2
what if we don't have money and we booked for some distance and shall pay next tym?,17,5.0,1,0,0,3,1
worst app ever! takes more than 15 minutes to find a driver and on top of it most the drivers cancel their trip also asked me to pay 20 for canceling the ride for which no driver was assigned and this has happened more than twice.,49,1.0,1,0,0,1,2
so far all i had for the past 3 or so years was nothing but good service fast and efficient but on occasion had to wait longer on rides due to cancelation on the other party but all in all 5/5,45,5.0,1,0,0,1,0
worst app ever. tried 3 different credit cards and they wouldn't accept any of them. then my bank cancelled my cards because of uber. so yall suck,27,1.0,1,0,1,3,2
"last week i purchased $100 in uber cash and have not been able to use it at all. everyone i attempt to call an uber i get an error that says, ""oops, something went wrong."" all support has been able to do is ask me for screenshots. they don't seem to keep any logs of transactions so appear to not even know what is going on on their end.",71,3.0,1,0,1,3,2
interesting and safe driver. clean and comfortable ride. ibrahim is the best!,12,5.0,1,0,0,1,0
"its a garbage effing program. set my account to work email in a quick fix, i'm not at that job anymore. can't get into account to change email or password. so no way to get ride. morale of story: lyft instead",43,1.0,1,0,1,0,2
the cost of the trip became higher than before. so i hate that,12,4.0,1,0,0,4,2
cant move android version to sd card.,7,1.0,1,1,1,0,2
easy to use. add stops. choices of ride. safety info. always serves me well.,13,5.0,1,0,0,2,0
recent update made map feature disabled in honor 7x,9,1.0,1,0,1,0,2
service is good but app works very slow,8,4.0,1,0,1,0,2
you should improve what we are requesting.,7,3.0,1,0,0,2,1
all price high driver asking more money thn mentioned in app cars full smelly 🤢 disturbing music😤 rude driver overall experience i wish i could give 0/5 stars worst app,32,1.0,1,0,0,1,2
"one fraud experience with me. once booked for schedule drive option but driver didn't come then we booked uber ride now then we canceled scheduled one as driver didn't come but then also uber cut money without any reason & no contact to concern issue & no reply for messages also,still waiting for my issue to resolve.hope they see this & contact me.this is very bad way to collect money by adding card details of user & cut money as cancelation charge where fault is from uber only.",111,1.0,1,0,0,5,2
last 2 rides were so frustrating. every time a new driver was assigned. they would call and ask where i want to go and then cancel on me. and cannot complain against them as they dint accept the ride and there were no details about them in the app. i had a one year old with me. it was an aweful experience. i hope uber reads this message.,71,2.0,1,0,0,1,2
"drivers keeps taking lot of time. keeps cancelling the trip after making us to wait for 15 minutes some times. it's unfair to charge us for the trips we cancel, because the drivers are not being charged, when they cancel on us. if one driver cancelled the trip, the next booking should be 50% off for the customer. and uber app is a nightmare now a days. it was good before, but not anymore.",80,2.0,1,1,0,1,2
"uber back end team is here to cheat indian, they cannot control there rogue drivers who charge tolls illegally on outstation trips and when we report this to uber they say sorry we cannot do anything. beware friends before booking uber for outstation trips. i have stopped using uber for some time.",57,1.0,1,0,0,1,2
not a single uberauto is available aggreeing at the mentioned price. uber is a scammer company looting it loyal customers.,19,1.0,1,0,0,4,2
riders should be interested in digital payment.,7,4.0,1,0,0,3,2
unusable. takes user to new registration screen without option for existing user login. then recognises my email as already registers and stops you from proceeding further. will find competitor.,31,1.0,1,0,1,0,2
i am not able to login again to uber app it shows error,13,1.0,1,0,1,0,2
"should be for 18 +, not for underage riders.",9,3.0,1,1,0,5,2
oftenly pick up not take by auto.waste of time for searching in emergency situations 😒 😕,14,2.0,1,0,0,1,2
its not user friendly though,5,3.0,1,0,0,0,2
"vry good,,,,but i need a discount from ur side,,offer also,,",11,5.0,1,0,0,4,0
ride when you need it,5,4.0,1,0,0,2,0
"the app fails, the drivers are incompetent.",7,3.0,1,0,1,0,2
"why i gave only one star because it's service sometimes is so so worst that they always turn up . most of the time . why these happening i didn't get it and most of the time they cancel because our destination is too near or too far. see today itself they have turn me down two times i was so devastated by the service. hope it""ll end soon",80,1.0,1,0,0,1,2
"uber car service in jordan is so unprofessional and completely unsafe. most of the drivers are rude and they refuse credit card trip and some time the car details is different that the actual car, it feel like uber drivers in jordan are gang style which make you feel unsafe. i reported many issues but no action what so ever from uber management. i never had these issues using careem app. am just afraid after uber has taken over careem it will be eventually become like uber in jordan.",100,1.0,1,0,0,1,2
you did not give cashback in tour & also got other passenger trip in our trip by driver of cab . as per your scheme you should cashback to me soon .,34,1.0,1,0,0,5,2
you guys have to improve your app they always show extra charges. and i used this app almost 60 times and all the i pay extra charges and your drivers always accept the ride and then start asking questions. where you want to go. one thing if u accept the ride you should have to drop up if u dnt want to drop then never accept the ride. and your drivers have no manners how to talk. you guys have no any help line number. just because of all these things i hate your uber😡,111,1.0,1,1,0,1,2
"uber experience is changing from bad to worse. the drivers should be oriented and strictly instructed that they cannot cancel rides, that too without informing the rider, according to whims and wishes. there needs to be a trust built up over time that people book uber when they have to go to office or when it's absolutely required. they ask the destination and can cancel because it's ""too far away"". why the hell do you require to book a ride if it's not far away? worse orientation and cs.",96,2.0,1,0,0,1,2
"tried to schedule a cab twice in 2 week. app gets stuck in 'scheduling cab' screen. this happened soon after installation. i don't keep the app on phone. install only when i need it. so, i don't see any reason to clear cache or reinstall a app which was installed 5 minutes ago.",57,1.0,1,0,1,0,2
absolutely trash! couldn't be anymore less helpful. won't let me reset an account.how dare i not use it for a few years try to re use it.then they want expired debit cards from 6 years ago.how dare i not have that information.,48,1.0,1,0,1,0,2
it's not stoping send me sms without the option to disable / stop even after uninstalling the app,18,1.0,1,0,0,5,2
its work pretty well but my one complaint is that you earn rewards but cant use them because every time i try to select a reward it comes up with a error message.,34,4.0,1,0,1,5,2
i am really shocked when they ask drop kahan ka hai. and then the response comes. nahin jaana. and after that we have to pay the cancellation fee.,30,1.0,1,0,0,1,2
"handy and alot better than a taxi, however if you are waiting for pickup you need to keep the app open and be stating at it constantly. for whatever reason i don't get notifications when the driver is near or when they arrive. incase support want to know, yes i've turned it on and off again, yes notifications are enabled, yes i've uninstalled and re installed, i've had this issue on my old phone and my new one.",81,2.0,1,0,1,0,2
"worst experience, it was morning ride, too many luggage in ertiga। by mistake missed 1 item but very precious, from 11 am trying to connect, its 4pm nothing such solution। given the number that is not reacharge of the driver। want to rate negative । worst condition in app built।। atleast they should provide the contact number of driver which is working it's also a safety concern, none is responding, specially night drive or outstation। frustrated miss the gift of my bestie",91,1.0,1,1,1,5,2
app doesn't open after the latest update.,8,4.0,1,0,1,0,2
always 100% reliable. i don't know what i would do without uber!,13,5.0,1,0,0,2,0
it doesn't show (pick up) & ( destination) box in my phone.kindly do the needful,16,1.0,1,0,1,0,2
its shocking that a mnc is providing such a pathetic service.horible app.their tag line should be some thing went wrong.,21,1.0,1,0,1,0,2
"uber driver partners refusing to accept uber cash. insisting for cash. starting arguments. we have to pay double, pay cash and also through uber cash the money gets auto debited. no help fro uber, as uber is not punishing such drivers, instead debiting aur account. shall shift to ola. as requested the trip details are :- trip on 4th august at 03.46 pm. the auto driver refused accepting uber cash. and insisted for payment in cash. i had to pay double, as money was deducted automatically.",116,1.0,1,0,0,3,2
very bad & worst app it is,6,1.0,1,0,0,2,2
sometimes unreliable service. but overall handy,6,3.0,1,0,0,5,2
"my driver was chandler. he gets 1 star for showing up and offered me water and moved passenger seat up for leg room. he had 2 other exits out of hyvee, but chose the e 26str exit that takes you 2 the lights, 1st mistake. 2nd he takes interstate, ( right on( chandler ) but goes 50 miles an hour. not cool.",64,1.0,1,0,0,1,2
this morning i paid us30 cash for my trip and i was also charged on my credit card for $36.50 when i was aware that this ride would cost me only $30 ! i need my reimbursement! who should i talk to? the name of the driver is adam.,48,3.0,1,0,0,3,2
i booked uber app saw low amount but be reached destination he always got 40 ya 50 rs.high amount very disappointed 😞,22,3.0,1,0,0,4,2
"this is ridiculous. i booked a motto ride at 10:03 when it showed to arrive in 8 minutes. i waited till 10:28, just to see the driver stuck at one point for 20 minutes. on calling he started rejecting my calls. also you cant complain about this on their app. pathetic service.",53,1.0,1,1,0,1,2
"you need to fix drivers accepting then cancelling for no reason, especially at airports",14,2.0,1,0,0,1,2
"i'm trying to sign up. i need your service by 2 pm eastern. went to my computer, to sign up the it said go to app. so i'm trying to down load app and i get statem",38,1.0,1,0,1,0,2
"keeps giving error when i try to pay with paytm, no way to contact support",16,1.0,1,0,1,3,2
it's reliable and good only thing is thier is a bit much regulations with identification when i can just show the order on my phone only thing i hate,30,4.0,1,0,0,5,2
sometimes it glitches and i don't get notifications,8,3.0,1,0,1,0,2
last moment trip cancelled. very bad service. should have called and inform,14,1.0,1,0,0,1,2
drivers don't show up and my money gets taken.,9,2.0,1,0,0,1,2
"extremely dum fraud detection system, blocked my account in the first time i used the app and forever as the customer service representative replied as he said that this number tried to log in from different devices. stupid protocol . you lost a customer forever!",50,1.0,1,0,1,0,2
doesn't get the option to complain my own hassel's with uber they just allow to pick from the ones they have listed,23,3.0,1,1,0,5,2
"m., hy.my.⛹️🚗⛹️🚗🚗⛹️🍅🐜🍅🐜🐜🐜🐜🐜ಠ﹏ಠ(｡ﾉω＼｡)( ･ั﹏･ั)(･ัω･ั)🚗🌔🖱️🖱️🎠 yj h .o z x cm omnv n",14,3.0,1,0,0,2,2
tells me to check connection which is already fine and that is why i could download the app moron,19,1.0,1,0,1,0,2
not able to add google pay payment method. authorization money is deducted twice yet it is not seen in payments screen. did it twice but no luck. may be you test the feature before releasing it.,39,3.0,1,0,1,3,2
simplesmete esse app so ta me decepcionando eu nao tenho culpa se a rua esta alagada se tem um buraco etc e o motorista tenha que fazer uma outra rota agr ele faiz uma outra rota onde vai demorar mais e ainda tenho que pagar um valor diferente do que da hora em que chamei o uber ta de bricadeira ne?!,62,2.0,1,0,0,4,2
"when the driver was just 2 blocks away from my house he canceled and when the one tried to make me cancel actually forced me to cancel because he wanted the money, uber is just horrible 👎🏾.",39,1.0,1,0,0,1,2
"drivers are turning out to be rude. i boarded an uber sedan from the airport @ night , and after 1 km journey, the driver asked me to cancel the trip. the reason- 30% commisson has to be given to the airport guard @uber bay!😑😑😑😑 what is this nonsense! when i refused to cancel the trip, he started shouting at me and told me to keep quite or else he would stop the trip at a remote location! this is alarming!",92,1.0,1,0,0,1,2
"can't sign up, tried 9 times with my number and facebook including google account and nothing worked; not sure if anyone else had this issue but i'll try out lyft",32,1.0,1,0,1,0,2
"the app does not show the amount to be paid when the journey is completed on my phone as well as the driver's phone. the driver says to pay in cash. on my app it says mode of payment cash. an hour after paying the driver in cash , the app says the money is deducted from my uber credit balance. on complaining to uber their response is do not pay the driver in cash. why should i pay double the amount for a trip. so next time ; after completing the trip , if the driver says he has not received the money through the app , and please pay in cash , i must run away ? very poor app because after completing it does not show amount to be paid . it shows the amount to be paid after an hour. we can't sit and wait for an hour in the cab . support system is also not good since when i asked for a refund they refused. when i asked what is the solution is next time the app does not show amount to be paid to the driver they just copy pasted the same response repeatedly. then they must have a 24/7 customer service number to resolve such an issue where the final amount to be paid is not displayed to either the driver or the passenger a total mess and unpleasant experience",252,1.0,1,0,1,3,2
"can't connect ! it says ""can't connect to uber network"" . what the hell is happening ! really needs fixing this bug . from bangladesh 🇧🇩",27,1.0,1,0,1,0,2
bakwas service captain aty hi nahi.jahan ham ny jana hota ha wahan captain ka jany ka.dil na ho.to.wo dramy karty hain. booking cancel karny py majbor karty hain. uber update your service and add some option for booker if captain not interested.live complain system.,52,1.0,1,1,0,1,2
"driver goes to wrong place and cancel the ride for fee,pure cheating .",13,1.0,1,0,0,1,2
"if you're in california, i would not recommend using this for trips more than a few miles long. drivers kept cancelling until i ended up having to cancel my trip completely. i never had a problem until recently. it's absolutely useless at this point unless you leave 3-4 times earlier than planned for your trip.",56,1.0,1,0,0,1,2
"i booked uber for my journey, which cancelled by the driver due to traffic he unable to reach me, my plan was distrubbed because of cancillation, but cancellation cost charged to me. which is not fair .",37,4.0,1,0,0,1,2
it's ok but the price of rides is way too much at times,13,3.0,1,0,0,4,2
hacked can't fix a any thing,6,1.0,1,0,1,0,2
"i forgot my password and email id so i cant sign into my account, when i click on forgot its asking for email. i cant understand one thing that when i have registered my mobile nmbr, it should give otp for sign in.",43,,1,1,0,0,2
"i'm so worried what is happening around jozi,uber drivers is been burned down by taxi owners end up dying innocent ppl.plz make a plan this must stop now,we like uber is safe ,conviniant,comfort able. and available even if it was expensive it worth it.big up",46,5.0,1,0,0,2,2
have been using it for last 2/ 3 so far experience is good,14,4.0,1,0,0,2,0
"old cars and cars with technical issues on comfort trips, such as the first generation prius, etc., the same cars that come on regular trips",27,1.0,1,0,0,1,2
drivers ask where u wanna go and cancel the ride and waste our time eventually we cancel and you people charge fine on us. pathetic!,27,1.0,1,0,0,1,2
"there is no option of changing mobile number from the account. i deleted the old number and signup for the new one. and if i enter my email address, a pop up message will say it's in use. of course that's why i inform to change my mobile number to my old account. i had sent too much request of changing my mobile number in the app already. i didnt received any reply",82,1.0,1,1,1,0,2
bad app needs more upgrade,5,1.0,1,0,1,0,2
good needs to review the dates as they are on higher side despite discount,14,4.0,1,0,0,4,2
abosolutely dreadfull ! just wanted to order a car and not once did it offer pick up.,17,1.0,1,0,1,0,2
"it is simple and viewer friendly app easy to understand and use for people of every age , i find fair for rides are comparatively are reasonable compared to other apps , and they have prompt services , and your feedback suggestions , complaints are seriously heard and issues properly sorted and solved out by them time to time and at the earliest",64,5.0,1,0,0,2,0
i couldve given more stars but sometimes the driver asks me to cancel then why should i pay the fine becaus he cant find me?,26,2.0,1,0,0,1,2
"hello, after update doesn't accept credit card.",7,2.0,1,0,1,3,2
"uber shuttle is the worst ever service given by uber. the driver does cancel the ride anytime , even when it's about to reach your location. there is no re-schedule option. you have to cancel to reschedule. the service is laggy. there is no way to communicate. queries are left pending for days.",61,1.0,1,1,0,5,2
"we had booked uber rentals for 5 hours. the driver drove very slowly on purpose so he can waste time. even though we reached on time, the app charged me extra. this is very unfair. i would recommend no one to use this feature or app.",51,1.0,1,0,0,1,2
"no consumer support, very high and inappropriate cancellation charge.no support to consumer after several reminder",15,3.0,1,0,0,5,2
nice app but too much mb to download,8,5.0,1,0,1,0,2
this is an awesome app in the chennai for the cab.,11,5.0,1,0,0,2,0
"i wonder if ""contact support"" is just an euphemism for a trash bin. reported an issue with the ride yesterday and it's still radio silence.",26,1.0,1,0,0,5,2
"me canceló un viaje sin darme cuenta y cuando trato de pagar la cancelación en efectivo en el siguiente viaje, no me deja, si no es con tarjeta. no puedo utilizar para nada el servicio por ello.",37,2.0,1,0,0,3,2
there should be a fewest turn option in the navigation to avoid zig zagging through neighborhoods and stopping at all the stop signs.,24,4.0,1,1,0,0,2
wallet system to be introduce like careem.no help line phone number.,10,3.0,1,1,0,5,2
"wants information i put requests. scan card waited close to an hour. entered requested information manually still couldn't get the ride. i turned off the phone, upon opening it wanted rate driver, i tip before getting in the car. uber app was adding a dollar tip. plus a fair provide x amount monthly rides i don't use the amount allowance. i'm a senior citizen, on a fixed income. uber's updates make a difficult, unbeknownst, when you're going to do a business ride they don't tell us to add uber x",107,1.0,1,0,1,0,2
"great service and very pleasant, courteous, and respectful driver.",10,5.0,1,0,0,1,0
"after new update, many times while calling to driver, it says ""your calls could not be completed due to congestion in the network",26,4.0,1,0,1,0,2
i only downloaded this app to apply for the credit card. and surprise surprise the option to apply is unavailable on android. extremely inconvenient,26,1.0,1,0,1,0,2
"fairly user friendly app. i understand the need for security and all but, i feel that they may have gone a bit too excessive. the protocols tend to make things a bit slower. and i'm not sure how i feel yet about uber drivers who also drive for lyft, quite literally at the same time, in some cases.",62,4.0,1,0,1,2,0
uber is the best safe ride to go home or anywhere. i love it!,13,5.0,1,0,0,2,0
"i've used bird and superdestrian to ride scooters. disappointing. had issues both times. decided to try uber lime. i didn't have issues for three weeks. i had my first problem yesterday. my bike wouldn't park even though i was right on a parking spot. i had to haul it up half a mile uphill (the bike stopped working) to get it to park. i angrily messaged customer service. despite my tone, they helped me and refunded me immediately for unused time. today, my scooter wouldn't park. instead of taking the scooter back, i messaged customer service right away. within a couple of minutes, my ride was ended and i was once again refunded. i've never had such a painless process when it comes to issues like these. the customer service people are nice and resolve issues immediately. there was no fight to get my money back.",171,,1,0,0,5,0
ridiculous app. driver cancels the booking anytime.,7,1.0,1,0,0,1,2
"the driver came and said he didn't want to take the ride, he did not even cancel the trip and behaved badly with senior citizens. we are not even able to cancel the trip. plus we are being partially charged for the ride. there is no customer care number.",53,1.0,1,1,0,1,2
very bad service me and my sister are from 10.30 i'm trying to book cab they r cancelling the cab they wil call and ask where is drop location after that they will cancel the cab in the night if girls are booking kindly accept that it wil be emergency to go home then what is the use of this cabs pls i request the cabs owners to take note on this or else u people tell them if they cancelled they salary wil be cut or else they have so many of attitude they won't accept,113,1.0,1,0,0,1,2
"i started this uber driving by nov.2019 and this covid problem started feb.2020 so i never know much about uber then but within this short peroid i enjoyed uber driving but i am not happy as uber cut short this my work within this period that many nigerians are finding it very defficult to feed , anyway i hope uber will look into my issue and open my account for me that i will go back to my work sir.amen",93,5.0,1,0,0,5,2
charges from credit card when trying to book. no driver accepted ride request. worst taxi booking app,18,1.0,1,0,1,3,2
"how to solve this problem, i am unable to call any driver from uber mobile app after booking a cab. whenever i try to call a driver, nothing happens, i have tried multiple times but no luck. recently i hv updated the app but still facing the same problem.",51,4.0,1,0,1,0,2
for payment method i am not getting google pay as option. i am using one plus 5,16,2.0,1,1,0,3,2
"tried scheduling a ride 3 hours in advance. the app sent me a ride immediately. when i canceled, it sent me another. when i cancelled that one it sent me another. the advance schedule doesnt work.",36,3.0,1,0,1,0,2
it's good for transport nd make easy,7,5.0,1,0,0,2,0
i am unable to add any payment. i deleted the current one and when i go to add payment that screen is totally blank with no options.,29,1.0,1,0,1,3,2
today was the first negative experience i've had with uber. i had a pretty rick that didn't allow my coffee in his car.never mind that i had a wipe rag with me.but his car all i can do is respect his rule its his castle your majesty im just a sub-contractor.,57,3.0,1,0,0,1,2
cant schedule a ride without an error message coming up,10,5.0,1,0,1,0,2
can't sign in after uninstalling app and reinstalling. stuck in loop,12,1.0,1,0,1,0,2
"overall my uber experiences have been good but i am very disappointed that i have had to walk a block plus to a pick up spot using uber pool. it has been a while since i have used the app but today when i used it i was supposed to walk five minutes to a pick up location which is down a very steep hill. my girlfriend and i were going into the city for my birthday celebration and she had on heels. first off, if i'm requesting a ride i think it should pick me up at my door step, secondly on the ride home uber tried to drop us off 2 blocks from our house. it was midnight! not only can that be dangerous for people in general but what about young women!? why can't my uber drop me off in front of my door? when i used uber last this wasn't an issue. i'm very turned off by this new practice and it makes me want to just drive my own car. uber please look into this issue. i am willing to bet 9/10 customers don't want to walk 2 blocks for an uber. especially during the summer.",207,,1,0,0,5,2
the drivers keep refusing the destination and ask for extra cash. highly unprofessional.,13,1.0,1,0,0,1,2
"uber guys, can you tell me how to remove the past rides from history. it is annoying that uber keeps detail about my past rides as well.",27,2.0,1,1,0,0,2
wouldn't work - error messages.,5,1.0,1,0,1,0,2
"it show wrong routes sometimes! fix it , by choosing routes by ourselves!",13,4.0,1,1,1,0,2
you need to include mpesa,5,1.0,1,1,1,3,2
good app but sometimes it becomes very slow when i click on locations.,13,5.0,1,0,1,0,2
pethetic experince with the login issue.if someone forgot password then there is no way to change and login again successfully. there is forgot password option which never works.,32,2.0,1,0,1,0,2
i have new phone and it wont let me go through with confirming my ride it says error im frustrsted and how can i get thid resolved. how can we get incontact with someone,34,3.0,1,0,1,0,2
"the driver was very courteous, punctual and reliable",8,4.0,1,0,0,1,0
"wasted $25 on a gift card to cover a balance i owed but was forced to walk the 5 miles home bc the app wouldn't accept the gift card and no one on the ""help"" section would respond. wasted money that could have gone on more important things. was a complete waste of money.",57,1.0,1,0,1,3,2
"dear uber, i have installed uber app in my phone but i am not able to access due to not receiving otp. this error message is showing again and again after entering the mobile number ""check your connection and try again"" please help & support. tarun gupta",48,1.0,1,0,1,0,2
"everything works great when it works. however if you have a cc expire, then good luck trying to update it. i don't know what sacrificial ritual you need to perform to get it to work. chatted with support three times and finally they said i should use a major credit card (i am and have been). when updating the card in the app, it defaults it to the us and it cannot be changed, which obviously won't work in canada. hope they fix this, i know i'm not alone with this issue. deleted my account for now",107,1.0,1,0,1,3,2
"graphic glitchs, good drivers not exist now in uber.",9,1.0,1,0,1,0,2
"car information is incorrect, in premeiun cars are very poor standard and bad smells",13,2.0,1,0,0,1,2
"it works, gets me where i need to go, sometimes it glitches but not recently.",16,4.0,1,0,1,2,0
i am currently unable to add multiple addresses on my uber x. could you guys find me a fix?,18,4.0,1,0,1,0,2
"uber is great! i really love the way it works, better than any other cab services, the rates are more than reasonable. lots of love to uber❤",28,5.0,1,0,0,2,0
very convenient. this is the best that has ever happened to the world.,13,5.0,1,0,0,2,0
worst application this won't work at evening times in hyderabad. no one will pick your request. this is only work in morning. but the reality is everyone needs a ride in the evening. don't use this uber services. i tried yesterday and day before yesterday. this is not working good.,52,1.0,1,0,0,1,2
"the gps information use needs improvement. even if you deliberately say the address you want the car to pick you up, it contaminates it with gps info and directs the driver to the wrong address (e.g. the backstreet).",40,2.0,1,0,1,0,2
soooo much easier then driving!,5,5.0,1,0,0,2,0
i am having issues with the app. there is a delay on displaying the actual location of the vehicle and i could not receive the message sent to me by the driver.,33,3.0,1,0,1,0,2
"i am a driver, please bring back the map so we can see where other cars are sitting!",17,3.0,1,1,0,0,2
even if we pay it's still showing ₹42.10 and ₹13 to pay even if we pay you guys need to fix that problem,24,3.0,1,0,1,3,2
the app should be more better and should made easy to understand.!,12,3.0,1,0,0,0,2
"i'm sick that drivers cancel rides, or make you waiting for ever. if you take a job, you should finish it.",24,1.0,1,0,0,1,2
you really need to fix this issue . it's so difficult to set up an account here. worst is when you have forgotten your password and it redirects you to the same page again and again.,37,1.0,1,0,1,0,2
unablee to add a new payment method as the cursor in card number field is jumping front and back. frustrating yet funny.,22,2.0,1,0,1,3,2
requires everyone to wear a useless mask.,7,1.0,1,0,0,5,2
please make your app neatly. there are lots of glitches coming in while using the app. when we book a ride and the ride is confirmed after that immediately app gets out automatically. then we are not even able to do anything.,43,2.0,1,0,1,0,2
no option for rentan in india? why can't i hire a cab for full day or 10/12 hrs package?,21,1.0,1,1,0,5,2
currently facing a problem since my phone was reset and uber app went along with . now when i try to download it and then log into my account i don't remember my password and i try to rest my password but when i do so it says account cannot be transferred,57,2.0,1,0,1,0,2
"worst cab service app ever, you will never find a shuttle on time, the drivers never accept the passangers request because of their convenience, uber is the worst cab company does not have any authorities in their drivers never give any solutions for customer ever if a customer is ready to pay more than the required destination needs divers will never accept their request because they want more money and uber is just waste of time, my suggestion to all go to a taxis stand rather than using this",101,1.0,1,0,0,1,2
the app is taking days to download and still isn't happening,11,1.0,1,0,1,0,2
amazing service tru life save wen the weed shop is about to close and u have no ride,18,5.0,1,0,0,5,0
uber is way forward unlike ola towards customer's comfort.value for money cab services. driver's are mostly polite & well behaved. only drawback is uberpool which needs to cut down it's prices once customer is sharing with other riders.,39,4.0,1,0,0,4,2
no 1 app. best drivers and services.however facing some issue in call connectivity from past couple of weeks.,18,4.0,1,0,1,2,0
never trust this service when you are need of transport drivers will accept the ride and enquired about your destination . finally they will cancel your trip. i have uninstalled this app first and again i have given try. same bad experience. decided to uninstall again.,47,1.0,1,0,0,1,2
best experience and intercity please take less price,8,4.0,1,0,0,4,2
"good service but some of the drivers need to give more attention to their care cleaning,also some of them keep the windows open and did not turn on the air condition.",32,4.0,1,0,0,1,2
multiple booking option should be added,6,1.0,1,1,0,5,2
"i'm using the uber app on android and i constantly have connections issue error messages. i can't see my past trips and i need to uninstall the app and install again after few days because i get a red message that i don't have internet connection on the main page, so i can't request a car. in this form the app is not usable.",72,1.0,1,0,1,0,2
until my current trip i've neve had an isue with uber. the first 2 times i had a driver cancel a min before pick up leaving me to wait until an hour so the surge rates went down and even then i was charged more. my second trip had the driver follow a route that got me stuck in traffic and ended up being over 2x quoted fee. i ws credited the difference for the first trip but them my account was charged with a 3rd trip which i never took because i deleted the app,106,1.0,1,0,0,1,2
add a feature where we can black list drivers. they wait for us to call them and if the destination suits them then they would be so kind to show us their faces. make strict rules so that we don't end up wasting our time,49,1.0,1,1,0,1,2
love uber very convenient and always available when i need it,11,5.0,1,0,0,2,0
good app need to improve navigation,6,5.0,1,0,1,0,0
"the card payment option never works. card is added successfully and ₹1/- also gets deducted for verification of card, but cab is never booked using that payment method. always there's some error. i have tried through multiple cards and various other accounts. i also got 50% discount offer on using card payment method but i could not avail it due to the same problem. when will you resolve it?",76,3.0,1,0,1,3,2
password option is really bad if you forgot your password uber app is useless to you kindly eliminate this password option,22,1.0,1,0,1,0,2
has few glitches but overall a very good app to use when you need to get around.,17,5.0,1,0,1,2,0
"1st time and my driver was excellent, very clean car and very good to talk with",16,5.0,1,0,0,1,0
"it does the job as it should be, in a nice way!",12,5.0,1,0,0,2,0
in the area where i live there are plenty of e-hailing services.but i decided to try uber as their prices seemed more reasonable.unfortunately from the time i have downloaded the app til today i have been unsuccessful in obtaining an uber ride.over 10mins and it's still trying to connect to a driver.yet they are around!.very disappointed.,57,1.0,1,0,0,5,2
driver was very nice and on time.👍🙏,8,5.0,1,0,0,1,0
i would give them a 5 but lately too many drivers have not been following instructions. they claim the qpp is not showing my text to them.,28,4.0,1,0,1,1,2
on most occassions excellent service,5,5.0,1,0,0,2,0
app is good but map navugation sometime caused issue,10,5.0,1,0,1,0,2
"uber should in roorkee, uttrakhand",5,3.0,1,0,0,5,2
it seems you don't provide services anywhere at kalyan east side. yesterday evening when i tried to hire your services none of the auto drivers were responding to the calls. even your data call feature was unanswered. finally had to hire an ola who as always were quick to respond. very very bad service from you guys.,60,1.0,1,0,0,1,2
"when drivers cancel trips i get charged without any of my money back. when selecting a cash payment, my card also gets charged and i still need to pay the driver in full. terrible experience",36,1.0,1,0,0,3,2
uber sucks! first off you raised your prices and botched your algorithm. why pair me with someone going 6 miles away from my house when i was only 2 miles away. you make the driver drop me off three blocks away just for him to still pass my house🤦🏽‍♀️ who is running this app an idiot? you charge $ for minutes/mileage like we can control traffic. how is someone going 8 miles in opposite direction my best pair option?,95,1.0,1,0,1,5,2
there is a problem when we enter our number the uber app show. somethings went wrong. i tried in 2 mobile but error is same so what can i do. i am the user of uber but last 2 days i can't use because of this issue.,48,2.0,1,0,1,0,2
i am unable to download this app on any device,10,1.0,1,0,1,0,2
this app is useful in time of need. but the major problem that we customers face is that the drivers cancel the trip without informing. the fair that's left behind gets in account holder's name. this really is not acceptable. it gets frustrating at times. fix this asap.,50,3.0,1,0,0,1,2
guy was excellent give him q raise!,7,1.0,1,0,0,1,0
i have using uber since long but till now there is not even a single trip where i did not face an issue to report but the help mechanism of this app is even more worst that you can never get your issue resolved. no call support is the worst thing this app has. m just done with this app. due to urgency i had to take this services always but now i'll just shift to other apps like ola. terrible experience.,85,1.0,1,0,0,5,2
"your map is glitchy uber. i key in a very common destination, but still end up in goddemn god knows where. and my fare will be double. this happen twice already. i hate this so much!",38,3.0,1,0,1,0,2
"so many times i was ride with only uber because cost is ok but some technical error will be showing so many times i was complete the ride but after open the opp the ride will be showing, also cancel ❌ option is use worst they will be charged also not working",56,1.0,1,0,1,0,2
jus got a terrible service from uber driver.he picked us up from the location and started the trip and then he tld us he cannot drop us because the ride is 1 hr drive and he needs to finish his target.he dropped us in the highway and he promised us he will stay there till we get a new cab.we booked a new cab and tld him to talk to the new driver and tell him its a long drive and mention the drop place properly so that the new driver also wont deny the trip after coming.but this old guy was continouy hanging up the phone ( my phone which i gave him since i dnt knw the local language} when we wer calling the new driver.when the new driver called this guy was not mentioning the place at all and ddnt even give us the phone.please uber ask your drivers to accept the request only after verifying destination.horrible service and we missed to reach our destination on time because of this nuisance denial game by your drivers.,196,3.0,1,0,0,1,2
ordering an uber during the daylight hours wasn't really a problem. the problem was when a driver didn't want to pick you up at night even though the map shows him;her around the corner of your location. waiting t to 10 min then canceling on you. i switched to lyft because my issues were never resolved nor was my $5 fee refunded either time just to order the driver.,72,3.0,1,0,0,1,2
you will deserve the stars only when you do something about the map that glitches and provides the wrong location. and some drivers accept the booking and call us to cancel it saying they are far away. please look up against this issues. about the drivers it would be better if they are around the radius of 1km and can accept the booking. they are demanding us to cancel the booking is absurd since they accepted it.,78,1.0,1,0,1,0,2
couldn't even use it. issues with the account on uber's end. contacted my bank and it wasn't that end.,19,1.0,1,0,1,0,2
app sucks. service no different.,5,1.0,1,0,0,2,2
unable to add either cc or paypal when adding cc details it doesn't allow you to press next. paypal just gets rejected even though i have a fully verified account.,32,1.0,1,0,1,3,2
"perhaps add prompt upon entering car for rider to notify drivers of issues where language barrier exists? ex. if i see an issue, i can click the issue in english on uber and the driver sees the issue restated in their app in their language? i'm all for equal employment opportunity for those who do not speak much english but it's stressful to be blamed for a telling a driver the seat was wet and he couldn't understand me. had a great friday night but stressed the entire following day w/ $150 fee.",108,3.0,1,1,0,5,2
la app envia la direccion equivocada al conductor. es una perdida de tiempo esperar por un conductor que nunca llega.,20,2.0,1,0,1,0,2
so easy to book a cab. updates for where your taxi is. sometimes annoying that uber app says a taxi is 15 minutes away but when i try to book it says none available. also it would be useful if the app told my ice lost internet connection instead of just telling me when the last know location of the taxi was.,68,4.0,1,0,1,2,0
buggy and unreliable. app got stuck during a trip and broke uber completely - even restarting my phone didn't fix it as it went straight back to the trip which had finished weeks ago and even came up as completed in my trip history. the entire uber support system was totally useless as it just funnels you through a list of issues with the driver and never allows you to get help with an issue with the app. was waiting in front of an airport the entire time - uninstalling and switching to didi.,110,1.0,1,0,1,0,2
kind of just keeps getting worse.,6,2.0,1,0,0,2,2
i don't want to describe it.,6,5.0,1,0,0,2,1
"waste of time,i ordered an uberx, i got to watch my driver pick up other riders while i waited. my eta went from 8 minutes to 15, to being stuck at 15 for 10 minutes and when i finally get the notification that he is finally coming to pick me up, i find out he cancelled and now i have someone who was actually 5 minutes away coming to pick me up. i wasted 20 minutes waiting for this dude for nothing. totally stupid that i get charged almost the full amount of the ride to cancel but the driver can waste my time and drop me last minute with no compensation to me for my time.",138,1.0,1,0,0,1,2
when ever i book a ride through paytm its everytime shows error pls contact,13,4.0,1,0,1,3,2
uber cheating. after 3bookingd of auto or bike or cab they telling me slightdemand on need fares or little higher. but ola giving lesser than uber. ola is best. try ola,33,1.0,1,0,0,4,2
my uber pass is not working for premier category cabs. i raised an issue for this but the request got closed with a comment that it has been raised with appropriate teams. pls confirm.,34,4.0,1,0,1,5,2
i use uber all the time but as of lately it's been getting ridiculous i have to wait almost 30 minutes for a ride then sometimes in less then 3 minutes the price jumps for $9 to $26 for a 5 minute ride i understand that the price of rides fluctuate but a $17 dollar difference is alot especially when the ride is usually under $10,67,2.0,1,0,0,4,2
update has forgotten saved places,5,2.0,1,0,1,0,2
"1 unable to leave driver review as the feedback page doesn't load following a ride, so can't complain of dangerous drivers 2 now can't even reserve a ride at all as there is a problem with the app, well done uber.",43,1.0,1,0,1,0,2
you're right one price next day y'all come and take out some more money that is call stealing,16,1.0,1,0,0,3,2
such a heretic app struggle for booking a ride driver will be cancelled the trip any time before booking lot of connection issues,23,3.0,1,0,1,0,2
awesome friendly just needs to be as cheap as didi,10,5.0,1,0,0,4,0
why i am not getting the option of google pay in my payments section ?,14,2.0,1,1,0,3,2
need not take money for cancelling the ride,8,4.0,1,1,0,3,2
"glitchy time , mentions 7 min away when through google maps and basic sense the driver is easily 20 min away.",21,1.0,1,0,1,0,2
"soooo i had this as a two star app for several reasons now i'm going down to one because drivers keep refusing non cash payments , we live in a third world country can't carry cash like that, makes for your experience a bad one as it takes 10-15 minutes plus to get a driver a so many cancel because of the payment method. driver should not be able to see the payment st all they should just take it or not.",93,1.0,1,0,0,1,2
not user friendly. 1) can't find option to get receipts in email 2) booking uber for others is tricky. have to google tutorial to do all this.,31,3.0,1,1,1,0,2
"fast, friendly, she aims to please. understood physical issues and was quick to help.",14,5.0,1,0,0,1,0
horrible. driver wanted us to meet him in an illegàl pick up then charged for cancel,17,1.0,1,0,0,1,2
whenever i am opening uber food message showing that oops something went wrong. unknown error.,15,2.0,1,0,1,0,2
difficult to connect with uber in case of issues.,9,3.0,1,0,0,5,2
i wish i'd give negative star because here moto drivers ask for extra charge and if passenger refuse to do so they put you on hold and never reach to pick up location.,36,1.0,1,0,0,1,2
"i booked an uber. firstly, the app stopped responding while booking the cab and then after some time i came to know the cab was booked and i was not aware. when i cancelled the cab,i was charged with 43 cancellation.your app will not work on time and will book the cab automatically what is this?",56,1.0,1,0,1,0,2
"99.9% of your driver's in and around jalahalli, bangalore, are the laziest group i've ever come across, who refuse to pick up unless we make a call and give them a special invitation, and only if their mood makes them feel like it. i cancelled the ride because the driver made no progress and i'm being asked to pay 43rs because i cancelled the ride. its not about the money, it's about the principle. after making a complaint through the app, i've apparently been credited, but the uber credits option in the payments option, doesn't even exist. for a worldwide company, you're a joke.",116,2.0,1,0,0,1,2
app has a few small glitches but drivers are friendly and get me where i need to be.,17,4.0,1,0,1,0,2
have been mailing them about the account being banned when i changed my number on the same phone. no response from the customer care team for a long time now.,30,1.0,1,0,1,0,2
on the whole it's best service,7,4.0,1,0,0,2,0
2 stars because i find it is slightly cheaper than ola. but im my area there are usually no cabs available.,21,2.0,1,0,0,5,2
80% times uber is not available when we search. they should increase their fleet in pune.,18,2.0,1,0,0,5,2
"trying to resolve fare issue through their support, which is horrible and i am almost writing my 25th email in the chain since a month.",26,1.0,1,0,0,5,2
"to take out one of the best features, ""add stop"", is ridiculous.",13,1.0,1,1,1,0,2
"i've done three rides in the last week, and i was happy with it.",14,5.0,1,0,0,2,0
never downloaded the app before never made an account nothing. it says i can't create an account because my my phone number is locked.,24,1.0,1,0,1,0,2
uber in kolkata is really pathetic and unprofessional. they always ask for drop location. what's the point of an app cab if driver needs to check whether he wants to go to a particular destination or not. also none of the drivers switch on the ac. you have to request them for switching on the ac. that's too unprofessional. coming from mumbai can feel the unprofessional difference.,67,1.0,1,0,0,1,2
good acess to the app,5,4.0,1,0,0,0,0
"the ride was excellent, person was very polite and quick. once accepted the ride reached quickly to pick up.",19,5.0,1,0,0,1,0
totally trash drivers . this people ask where to go even after we send them a location. uber community should teach the drivers using the google maps and give some knowledge about gps,34,3.0,1,0,0,1,2
"every time i reserve a trip to airport, it never works. they either cancel in the last minute and put me in a stressful situation, and yet charging me on top. or they come early and leave prior to the exact reservation time. i don't recommend the reserve trip feature to anyone.",51,2.0,1,0,0,5,2
i don't need to be lectured via your ceo about racial inequalities. you're a ride sharing tech. stick with that.,20,1.0,1,0,0,2,2
unable to chat with the driver and respond to messages,9,2.0,1,0,1,0,2
constant and unpredictable price changes for no reason. it seems the longer i have to wait the more i get charged.,20,2.0,1,0,0,4,2
"i want to post about two drivers who actually insulted me and talked in a very disrespectful way and wasted my time when i have to go to work on time. if they are their top drivers, then how would their low profile drivers work? zameer lec 4328 cultus mohammad lec 5911 mehran worst worst worst experience!",64,1.0,1,0,0,1,2
"although its a very useful app, i use it in multiple cities in pak, in uber go when you book the ride it shows ac ride but car comes without ac itz hilarious in summers, i have faced this problem many times. kindly improve it. . thank u.!",51,4.0,1,0,0,1,2
"it was a worst ride every single time i had to pay twice , and the driver kept on cancelling the ride",21,1.0,1,0,0,3,2
sometimes it's just what i needed,6,4.0,1,0,0,2,0
super fast pickup i'm very impressed,6,5.0,1,0,0,5,0
"whenever i book cab in gurgaon, i get delhi registered cab and they cancel the ride as they want to go back to delhi. 90% of the times i get dl cabs even though i see hr registered cabs nearby waiting for rides. please check your logics",50,1.0,1,0,0,1,2
in malaysi uper is so horrible.,6,2.0,1,0,0,2,2
if it wasn't for uber my husband wouldn't have a job,12,5.0,1,0,0,2,0
i cannot understand why uber lists telephone numbers that don't accept calls and an email address that doesn't accept emails. the website stinks as far a getting help. all i want to do is to open up an account so that i can sue uber. won't somebody help me?,52,1.0,1,0,0,5,2
"julian was a great driver, quick and knowledgeable about traffic in miami.",13,5.0,1,0,0,1,0
"the app claimed i had no connection while riding and the on my end it never changed from my location at home. it said the driver would be there in 0 mins and continued to increase my estimated drop off time. i even turned my wifi off and still nothing. i started sharing my trip before i got in the car, while riding the people i was sharing with said they didn't have anything shared, when trying during the ride it didn't allow me to share saying action failed, failed to create contact. for a good ~5 mins i felt panicked and anxious about the whole situation, the only relief i got was knowing through my iphone i was sharing my location with my family, but other than that, this was a terrible situation to be in.",163,,1,0,1,0,2
i am greatful to have this app. but sometimes you fetch the wrong address which will irritate both driver and passenger. please fix it.,25,4.0,1,0,1,0,0
please update your app. it suffers from various memory leaks and freezes the phone while using.,17,4.0,1,0,1,0,2
"you provide a necessary & worry free transportation environment one very important positive suggestion. an uber 'test button' one click to make sure all information on file is accurate, up-to-date and credit card good to go with uber. this will allow no last minute glitches or issues! t.y.",56,5.0,1,1,0,2,0
"poor service. once i had booked a ride that same was cancelled from driver side, driver said that destination there i want to go there is too much trafficking and i cancel the ride after the cancelled the app want cancellation charges from me, why should i pay for this what rubbish all of this. this is your driver faults not mine.",67,1.0,1,0,0,1,2
can't get support app is not telling me when driver arrives,11,4.0,1,0,1,0,2
rides are available in my area and no more that 10 to 15 minutes away. reasonable pricing. pleasant drivers,19,5.0,1,0,0,2,0
doesn't accept my credit or debit cards. absolutely useless,9,1.0,1,0,1,3,2
"the app always missing the side menu options, the menu is always blank",13,3.0,1,0,1,0,2
"the trip fee changes once we end the trip. we agreed to a trip because the fee is affordable. but here, the fee increases once the trip is ended. please fix this, i trusted uber until now but this issue keep me doubting of the transparency of your service. this happened not only to me and fyi, i never changed the destination, never asked to wait for anything nor did anything which cause to increase the fee. the driver was bad at navigation, maybe that was the reason. but that's not my problem!",107,3.0,1,0,0,4,2
it wont let me use the cards i want and wont let me go back and tip my driver,20,1.0,1,0,1,3,2
the cheapest rides ever in my living location. and really satisfied with this app .,15,5.0,1,0,0,4,0
"why we don't find any auto , no one accept our request 🤬🤬",14,3.0,1,0,0,1,2
"let's give gold members 20% off every ride for a month, but give platinum members a free uber eats delivery",19,,1,0,0,5,2
be reasonable in auto rates common people can't reach your rates,11,4.0,1,0,0,4,2
"the taxi driver drove off with our baggage on our wedding night. failed/refused to pick up when we called uber support and uber support were abysmal in resolving. if you value your safety and that of your possessions, seek alternative transport.",42,1.0,1,0,0,1,2
bookings take time and cancellations occur again and again,9,2.0,1,0,0,5,2
driver cancels the cab even after confirming.,8,3.0,1,0,0,1,2
lot of drivers are fake and using their fake identity. i have come across with some instances where the photo is different from driver and sometimes the vehicle. in hyderabad lot of drivers ask the fare and then cancel the ride from their end to save commission paid to uber in such case rider lost all the data of the ride. he or she cant even know in which vehicle they are travelling and the route even. uber please wake up.,81,2.0,1,0,0,1,2
great transport service but i hate being begged for tips (and reviews) by the app.,15,3.0,1,0,0,0,2
"worst app this is,att emergency time it show blank",9,1.0,1,0,1,0,2
sometimes uber asking to add funds. it is irritating because where i am living i don't find good signal. so google pay not working everytime in order to add fund in it.,34,2.0,1,0,1,3,2
error messages quite literally everytime i request a ride - so intensely buggy and unreliable!,15,1.0,1,0,1,0,2
will like to thank the uber team for fixing an outstanding issue with my payment where i was wrongly charged cancellation fee. i only wish such issues to get resolved by complaining in-app without the need to write a personal email on it. anyways thanks for doing the needful.,51,4.0,1,0,0,5,0
"on 09.04.22, few minutes after boarding the cab (around 700m), the driver told me there was no fuel in the car and refused to take me further. he left me in the middle of the road. moreover, you charged me ₹80 for the trip that was refused to me! not only would i not pay the charge, but you should pay me for the inconvenience caused. such unprofessional service is not expected from a reputed company such as uber. in view of above, i demand that the charges claimed be immediately reversed.",114,1.0,1,0,0,1,2
kindly ask your drivers to stop calling and asking where i want to go and thereafter cancelling the trip. it's too irritating and same as the auto or taxi rides normal available (why should i even use uber?) your drivers are nothing but terrible. made me wait for 20 mins during several emergencies. once it was a medical emergency and an interview. uber takes no action on them. none. i don't understand what is your management doing !,89,1.0,1,0,0,1,2
safe and professional driving where ever you need to be! thank you !,13,5.0,1,0,0,2,0
"uber allows their drivers to cancel trips with no repercussions, leaving you stranded for hours at a time. many of the drivers will only pickup people off their own ethnicity or young girls. the decent drivers are getting fewer and further between. taxis are a better option again these days.",52,1.0,1,0,0,1,2
"i am a regular uber user in new delhi but lately i have observed that the drivers behave like other service providers i had stopped using since a long time. they are irritable, behave as if they're doing me a favour and do not listen to directions. today as well, after boaring my ubergo, the driver refused to switch on the ac, why will i book a ac cab if ac is not functioning! totally disgusting experience since a couple of trips now! i'll switch to ola then rather! 😞😔",106,1.0,1,0,0,1,2
uber is not rider friendly. cancellation is the motto of the uber drivers,12,2.0,1,0,0,1,2
more helpful at night time travel at cochin,8,5.0,1,0,0,2,0
why offer promos when it's so ridiculously hard to load it.why cant it be added to the icon so when its needed tap the icon to directly use it?😡,30,1.0,1,1,1,0,2
"the only thing this app does when i confirm is to say ""we have detected a problem there was an error processing your request",25,1.0,1,0,1,0,2
account was hacked and lack of actual person to talk to for customer service is highly troubling. im format of resolution is orovided scrioted replies and not answering any questions. allows for upload of screenshots which they chiose to not view. the account information is not correct ansd why im providing screenshots. will delete app and only use lyft going forward. be aware with uber.too many orivacy cincerns for me now. *update - they deleted the second users email address that was linked,86,3.0,1,0,0,5,2
"there's room for improvement,, especially in maps service,,",8,4.0,1,0,1,0,2
"it's a nice app.if we wanna get a taxi,we don't need to go to the main road.the taxi will come at the front gate. but the reason why i put 3 stars is because no cars are available at rural areas.can uber do anything for that?",50,3.0,1,0,0,5,0
keeps failing to find a driver. gave up and switched to lyft. uber stop requiring large vehicles for corporate funded pool rides. there aren't enough available so i can't ever get a ride. no need for such large vehicles.,39,1.0,1,0,0,5,2
"awful horrible company, refuses to fix their own problems and has undertrained staff on the only actual phone number, they hung up on me twice, were rude and didnt care for my safety, at all. im going to lyft update: instead of helping they suspended my uber account and completely ignored anything i said after that, so if you have an issue, keep it to yourself.😕",72,1.0,1,0,0,5,2
easy to use & never have any issues with the app,10,5.0,1,0,0,2,0
should give discount offer every weekend,6,4.0,1,1,0,5,2
"your live location sucks to the core, some points are so fixed that you cannot edit, your gps is a mess, fix the darn thing.",26,1.0,1,0,1,0,2
i like play store because you can download any game you want.😘,12,5.0,1,0,0,2,1
good but sometimes drivers cancelled trips. need to work on that issue to improve services,17,3.0,1,0,0,1,0
i have a new phone with someone elses old phone number attached to it. its ridiculous trying to re-establish my account.,22,1.0,1,0,1,0,2
"your help options is the worse ever , i also can't book a shuttle when i confirm the shuttle an error message show up and i can't confirm the booking",30,2.0,1,0,1,0,2
down loaded app had to text number and it would not send what's the point ! useless,17,1.0,1,0,1,0,2
i want to sync my paytm with it but nai ho paa raha. fix it.,16,1.0,1,0,1,3,2
unable to use uber in my phone getting error on opening the app,13,1.0,1,0,1,0,2
i can see driver details and amount details,8,3.0,1,0,0,2,0
this is the last time . if the glitch or bug is not fixed. am changing it to ola. m using ila at the moment. i cnt reset my ac.,32,2.0,1,0,1,0,2
"have been using uber since 3 yrs. performance has been coming down drastically. drivers just call and ask the dropping point and keep cancelling the trip. uber assigns another driver who is way far away than my initial wait time. now, if i go for a cancellation,u charge me saying driver started. there isn't a help for the current ride. uber has to do something about this. u are just loosing the game. cancellations are just rampent and i don't know if someone is looking at these issues. give an option for the customer to bring to your notice if the driver cancells the ride after knowing the location. drivers keep going in opposite direction and wait for us to cancel the ride. and please, if another ride is allotted to us, please allot it to a rear by cab .",158,2.0,1,0,0,1,2
"a driver just cancelled me and i have been charged rm5.i called him and he said he has been waiting for me very long. before this, i called him and he asked for my block number. i told him and i go down to wait for him with my luggage.not even 3 minutes he cancelled me and i been charged. he should inform me that he already arrived. at least text me or wait me for 3minutes.he don't even wait .and cancelled me when he saw no one at block b. please refund back my money. he should be responsible .please inform people when you are arrived next time uber drivers.",123,2.0,1,0,0,1,2
"wonderful service, experienced drivers, well behaved and properly departs us to our destination, even they are very much punctual about their arrival time. car is comfortable with ac and quite affordable costs. car availability is excellent in kolkata even somewhat good in less populated areas. but sometimes the price becomes expensive . everything is perfect but i would request the authority to kindly look in this issue for making the price more cheap because sometimes evn in less distance from pickup point to destination, the price keeps on fluctuating.so, please look at this issue. thank you for your service and i hope they continue to provde more cab availability in less populated areas of kolkata and i also want the uber service to be initiated in my hometown agartala, capital of tripura state, north east india.",151,5.0,1,0,0,4,0
"can't access my account, need card info from a card i no longer use/have to access & has no other alternative way to access. haven't used uber for about a year or 2 because they always make it difficult to use their god damn app!",47,1.0,1,0,1,0,2
you should think about unnecessary cancellation of rides. rest is okay,12,4.0,1,0,0,1,0
this app needs another feature (should be able to edit compliments - that has been submitted),15,3.0,1,1,0,0,2
uber was once the best app but now it has become the worst. drivers keep you waiting. they call you and ask you for the drop location and then cancel the trip. totally irritating app.,37,2.0,1,0,0,1,2
the ride was one of the best! ricardo is a really good person and very easy to talk with! hopefully all uber drivers are like ricardo!,28,5.0,1,0,0,1,0
they add extra amount to paid worst app and bann this app,13,1.0,1,0,0,4,2
iska shareing system first class,5,5.0,1,0,0,2,0
"i tried to cancel a ride through the app and was unable to. after the driver arrived and i canceled i later went into the app to dispute it, and the closest option was that i was ""unable to connect with the driver"" or some such. i hope this did not reflect poorly on the driver, as it was clearly the fault of the app, and there seems to be no way to report that. i am not an idiot and am fairly proficient with software, so unless the ability to cancel rides is hidden somewhere bizarre, the cancel button i used never worked. and unless the ability to comment on cancelation issues is equally or more obscure, it doesn't exist. i appreciate the immediate refund but i shouldn't have needed it. and should have been able to give this feedback when disputing the cancelation fee.",159,3.0,1,0,1,0,2
"for last 3 4 times i ordered an uber auto, the amount they show at the booking time always changes when i reach the destination, every time there is an increase of 10 to 20 bucks and there is no valid reason for it. the drivers dont make a call when they arrive it has been twice that both of us were at the pick up point but the driver stopped at a distance and i was unable to figure out whether it is my ordered auto or not and hence waiting charges were added .",103,1.0,1,0,0,4,2
"due to medical issues this is my easiest way to get around. all the drivers are very nice, and get you to your destination safely.",25,5.0,1,0,0,1,0
the app is very useful but the human resource cannot be trusted. some of your drivers have adopted innovative ways of cheating passengers. at the end of a journey they tell you they have run out of data or their battery is 'dead'. this is just a ruse to hike the fare for unsuspecting passengers. some of them also accept to take your trip and later call you and ask you to cancel the trip after the allowed minutes. you are then obliged to pay for the 'late' cancellation which goes to the driver.,102,3.0,1,0,0,1,2
driver's cancellation is charged on me.i didn't cancel the ride driver did coz he was not in a mood to go,19,2.0,1,0,0,1,2
"i got professional and humane services through uber, sometimes issue did happened but uber team won my heart everytime, keep it up.",23,5.0,1,0,0,2,0
"worst service from uber even after adding the money to wallet also we can't able find the money where it went and even the drivers are like gods no one will except the ride and the main thing is by mistake if you logged out your means you will not get your old account. even though they tell to contact to help center but unfortunately they don't have call back options, if the rider have any issue means he has to resolve it. so requesting to arrange call back",96,1.0,1,0,1,3,2
"glitchy, not worth the frustrations. wouldnt work when i needed it.",12,1.0,1,0,1,0,2
i don't get many receipts on my email. do require them .,12,4.0,1,1,1,5,2
overall great. some views obscure tiny map when u need to know where to meet driver,16,4.0,1,0,1,0,2
"comfortable and safe,cab drivers are very decent.",7,5.0,1,0,0,1,0
worst app driver accepts first later cancel the trip himself not on time do not download and waste your time,20,1.0,1,0,0,1,2
"i would say all was sarisfactory untill the rate/fare increased as a much more high percentage dont know why, other ride sharing trying to provide at a less fare, uber doing otherwise. can you resolve this issue",36,3.0,1,0,0,4,2
"i can't give review to those drivers, who cancel my trips after too much of wait, actually driver want to cancel trip by customer side. those who is not accepting digital money. cant rewiew those driver who is cancelling the trip by knowing drop location. these are the main issue metion these in your app. all waste option are there in help page.",67,1.0,1,1,0,1,2
fare should be showed on rider and driver's mobile,10,4.0,1,1,1,0,2
"after i have made payment option to card, i had a trip where i got no link to make the payment after the trip. why did u brutally blocked my account after a day.",35,1.0,1,0,1,3,2
either the app or the dumb asses running it fix everything.,12,2.0,1,0,1,0,2
"worst system, i booked ride and reached destination after one more driver called me you have booked ride, i told him someone already picked me and i have reached destination, still uber charged me again, second every time drivers stop before my home and ask me to come and make extra wait charges",55,1.0,1,0,0,1,2
waste of time. i forget my password. it is taking unnecessary time to reset. user interface should not be like this. unnecessary security checks. is it banking app ? now they are not able to varify this account belongs to me. for further information i have to contact with them. dont you think your wasting your customers time. its better to download another app insted of wasting time here.,74,1.0,1,0,1,0,2
"garbage, just like the drivers, couldn't pay with pp",9,1.0,1,0,1,3,2
everything is good . but time management is not good,10,4.0,1,0,0,5,2
"stupid apps. connect with your number or social media, but if you use social media, uber still need your number. then what's the purpose for social media? please make it more convenient uber.",36,1.0,1,0,1,0,2
why can't the app install in my phone. i've downloaded it like 10 times. it reaches 100% but can't install. now my data bundles have been exhausted,28,1.0,1,0,1,0,2
today 18 october 2020 my driver who was great but the app showed he was in same spot for 30 mins.update your god damn gps system!,28,4.0,1,0,1,0,2
need more validating features on different conditions and more regulations on drivers and better customer service,16,4.0,1,1,0,5,2
"every time i use uber, the driver never gets the correct address. even if i text the driver, they ignore it. i love this service and most of the drivers are amiable. they (uber) just need to fix the way they determine pickup sites.",43,3.0,1,0,1,0,2
i want my refund that is said to be adjusted but how is it adjusted? i cancelled a trip as driver took too long as well as he couldn't reach pick up point and he also started driving in the opposite direction. i then had to cancel the ride after talking to him multiple times. he just couldn't reach the pick up point. then why am i charged the cancellation fee?,78,1.0,1,0,0,1,2
app works great but the prices are nuts at the moment,11,4.0,1,0,0,4,2
worst customer service of all time,6,1.0,1,0,0,5,2
"i have used uber ride on 25.08.19.bill was rs 239.10 ,that time i paid driver cash.but now during ubereats order on 18.10.19 same amount has been deducted from paytm wallet and order failed.after that i received email from uber that for ride on 23.08.19 same amount has been charged.my question is why i should pay double payment(cash & wallet) for one ride?",69,1.0,1,0,0,3,2
it doesn't let me enter my email? it's automatically asking my password for a different email not mine! it attached my phone number with a different email not mine ! and it doesn't let me to change it!? needed your help to fixes it asap!,45,1.0,1,0,1,0,2
"i have had so many issues with uber. sometimes drivers cancel and they still take the full funds out of my account. or i get charged twice for full rides. whenever i contact uber, they try to say that it's my bank's fault. they tell me to wait a few days for my funds to come back and guess what? they never do. it's not my bank's fault. i changed my bank and the same thing is happening again. they never give me money back. i keep trying to explain this to them and they don't listen. they auto generate responses and eventually just start ignoring me. today i called an uber for someone who had no way home and the walk was way too long. over 2 hours. the driver cancelled at the very last minute and they took what little money i had left. now i can't call them another ride. uber claimed to send me back some funds for the cancellation fee (which was nowhere near the amount of money i was charged) and i still haven't been credited with even that. this app is shady. i can't even call a number for customer service or email. i've looked. and on the app, the ""help"" section never loads for me. it's not my internet. it's the app. i tried force quitting the app, restarting my phone, anything you can think of. and it still won't load. i'm tired of this. i need my money back.",280,1.0,1,0,0,3,2
"it needs an update because its map is not that much accurate and also an update for a wallet in the uber app in which we can save our money,also if the driver does not have a change he can just transfer it to our accounts ! and also i can not log in ?",52,2.0,1,1,1,0,2
"i had a worse experience with uber. the driver didn't pick up call , he repeatedly was disconnecting the call. if i would have cancelled then i have to pay cancellation charges. worst policy. one more thing, if the estimated price to reach destination is lower than the balance in paytm, why you ask to keep balance minimum rs. 350/- when fare itself is less than 350 ! there should be a telephone number (helpline) as well in the 'help' section. this will enable instant help instead of waiting to get reply of mail.",115,3.0,1,1,0,1,2
once ur email address type wrongly cannot be used anymore,11,1.0,1,0,1,0,2
i will never use them again. i chose one price and they went back into my account and took more money out and said the fare changed and refused to refund my money. they steal from people account. the uber driver dropped me off at home but a different address was put on. never use again. will use lyft if i have to ride again.,67,1.0,1,0,0,4,2
your latest update in chicago isn't working. couldn't request a pickup even standing right by the sign for the zone.,22,1.0,1,0,1,0,2
"after the latest update, i can no longer tip my drivers in the app. i get the following message ""something went wrong, please try that again "". please fix asap. i haven't had this problem prior to.",36,2.0,1,0,1,0,2
worst thing is that there is no customer care no for riders if we face any problem there is no one to help us you have to do mail and wait but there is a no. for drivers where they can talk what the hell,49,2.0,1,0,0,5,2
my uber driver was involved in a car crash,8,1.0,1,0,0,1,2
i was a great trip,5,5.0,1,0,0,2,0
"glitches. sometimes gives incorrect routes, like every other day it does for my apt.",13,3.0,1,0,1,0,2
"installed app, created acct, and all i kept receiving was an error processing my request when i tried to schedule a ride. tried uninstalling and reinstalling, changing payment types and nothing. first time trying to use this and will be the last.",43,1.0,1,0,1,0,2
unable to add tips and ratings for drivers easily!,9,2.0,1,0,1,0,2
"login in and out is a nightmare. why don't you have easy otp based login system? also, now customers are paying even if driver cancels the ride. ola is much better.",32,1.0,1,1,1,0,2
works when there are no issues. the most unaccountable company ever. support tickets are so buried inside the app that it's possible to ask for help or support for simple things such as an outdated address location.,40,1.0,1,0,0,5,2
its easy to travels in big city's,7,5.0,1,0,0,2,0
"our first ride today was to the wrong address. our driver left us off in the rain at the wrong address and mike came to the rescue! woohoo! technical glitch, i guess.",36,4.0,1,0,1,1,2
i will give it 3 stars because when i have to go nearby it is very good but when i have to go far its very expensive to hire,30,3.0,1,0,0,4,2
cannot update and not responding,5,3.0,1,0,1,0,2
"they are not picking up rides, too delay",7,1.0,1,0,0,1,2
this app is the best when caming from making transportation best. .i dont even wait super fast,16,5.0,1,0,0,5,0
"not able to reset password., keep repeating options",9,1.0,1,0,1,0,2
some fake ids registered and they are also allocated during booking,11,3.0,1,0,0,1,2
the express pool is not good. can send ppl wandering looking for obscure pick up spots in random neighborhoods. really doesn't seem like very much thought went into it. may be use preexisting bus stops? i keep on having to call and work out pick up spots with driver and this is time theft.,59,2.0,1,1,0,5,2
it sucks if you're not willing to pay the high prices they will give you drivers that are 10+min away completing a stop before they come to you when there are available drivers that are closer,36,1.0,1,0,0,4,2
tried signing back on it wouldn't even let me go on to my account or even load we are stranded and have to use lift please fix this problem we tried 3 different phones and still wouldn't let us do anything,42,1.0,1,0,1,0,2
"i requested a ride from one city to another. after waiting for 15 minutes, some lady picked up my ride but after asking where im going, she canceled on me. so why are these drive driving around when they wont even go to another city like 20 miles. i really needed to be there but uber bs i couldn't go.",60,,1,0,0,1,2
"don't go with uber worst service, i lost my bag in uber cab. driver didn't intimated me once. just 2 min after leaving me, i saw that bag is missing then i tried to call uber customer care but there is no number in operation. then i went to there help section and cal connected to driver and he said he is going to hyderabad airport and don't know my bag. after my lot of requests he agreed and came back 1hour after and asked 1000 rupees mentioning that he canceled a trip and he will be charged",128,1.0,1,0,0,5,2
enough internal.memory. still not able to download. not sure of others are able to either,15,1.0,1,0,1,0,2
"drivers are becoming arogant and disrespectful which affects the credibility of uber services. i cannot make any cash requests, if there is no cash in my card then i cant use uber",34,3.0,1,0,1,1,2
uber indonesia bnerin tuh sistem map . jarak dekat tp map nya di putar sedemikian rupa sehingga tarif nya mahal . klo bis berubah sesuai jarak yg d tempuh gpp . ini sudah map di putar2 padahal jalan nya tinggal lurus saja tarif tetap sama . jangan ambil untung dari kesalahan map. perbaiki sistem anda . jangan konsumen jadi korban . bikin logic map nya jangan asal2 an . dan baru gw alamin lagi driver nya ga sopan semua . tiap mau jalan nanya dulu mau kemana . ga mau ambil jarak2 jauh . anjing banget nih aplikasi . itu driver di edukasi dulu hrusnya . tolol banget . dan ini aplikasi juga goblok banget . siapa juga yang mau nunggu driver nya sampe 10 menit . coba logic nyari driver nya d perbaiki .,146,1.0,1,0,1,0,2
nyc app. nyc service. loved it.! 💖,8,5.0,1,0,0,2,0
"top 5 most used app during normal times, functional, adding a stop and changing destinations needs a little work but is getting better. drivers seem to be doing a nice job during the pandemic but it is up to each individual to clean and wipe their cars and i have seen some do it and others not",60,4.0,1,0,0,1,2
"great guy,have a lot of patient with people enjoy doing the job we need more drivers like him",19,5.0,1,0,0,1,0
mg uber account not so upi and google pay option .plz fix my problem,13,3.0,1,1,0,3,2
"it's one of the worst app. the driver came 45 minutes late and even charges double the amount and at the last moment says either give double amount otherwise cancel your ride. he was cancelling at the last moment and it was very emergency so i have to agree to him. worst app. cheater. driver name- joy, west bengal. i wish i could case a file on him. cheater. uber please check on your employees they just cheat customer. guys never use uber seriously don't ever use this app.",92,1.0,1,0,0,1,2
"latest update has some issue, it says update the app while it is already updated. reinstalled the app, cleared the catch bit still same problem.",28,1.0,1,0,1,0,2
people are really nice to speak with i have no issue with them they ask if i'm comfortable when i am with them all around they are very nice,30,5.0,1,0,0,1,0
"i hate how manipulative the app has become. how can you ask to tip a driver twice? i work late nights, travel from the airport a lot and sometimes go out. i've always been a good tipper screwing me out of money because you use light gray font on a white box making me think i didn't tip the night before because sometimes i fall asleep rightaway when i get home. it's just as manipulative as subliminal advertisement. people assume this pop up is because they forgot to tip not to tip more",100,2.0,1,0,0,0,2
"great, with great conversationalist, morris.",6,4.0,1,0,0,1,0
seria bastante util que los conductores en costa rica pudieran marcar cuando tienen restriccion vehicular. ya me he tenido que bajar de dos carros y llegar tardisimo a donde voy porque los conductores no pueden entrar a san jose. es una perdida de tiempo. tambien que los viajes se cobren solos y no tenga uno que intentar mil veces.,63,3.0,1,1,0,5,2
ghatiya service. every time the rider ask where you want to go and decided as per the location that he wants to go or not. and cancelled the ride,31,1.0,1,0,0,1,2
"uber feels entitled to go n2 ur acct and scam monies in the guise of ""cancellation"" fees when their networs and/or monitors are down, file false reports that their ""investigating"" and some1 will call-no 1 calls",38,,1,0,0,3,2
the communication with some of the drivers is terrible. no common sense for a 1am passengers.,15,2.0,1,0,0,1,2
"it's great. easy to use and get where you need to be. often the drivers assist you far beyond what you would expect. in today's traffic, i don't take their service for granted.",34,5.0,1,0,0,1,0
cannot download the app. it says download pending. why ? i need it now,15,1.0,1,0,1,0,2
"i live in las vegas and temperatures here usually reach above 110 degrees in the summer. i live within walking distance of my home but there is no way that i'm paying $20 for a 6 minute drive. additionally, i can no longer depend on uber anymore because there are never any drivers anymore and i can never get a ride when i need one.",67,1.0,1,0,0,4,2
i would like this app of i could use it. or doesn't adeptprepaid cards for those of us who are in situations where we can get bank cards,27,2.0,1,1,0,3,2
i want one free ride,4,2.0,1,0,0,2,2
"i had many bad experiences with uber. uber doesn't have customer care service where people can call and explain their issues. uber doesn't care about whatever feed back you give them & no matter the complaints you have. at the end of the day they will just apologize to you through a computerized message. many times i have complained to them that there driver took more money than what i was shown when i booked cab then they will just make up a message and send you. the popular one is ""you told the driver to follow a different route than what gos was showing"". there was a day i booked cab for someone ""a foreigner "" & it was raining heavily so the driver refused to drop the passenger at destination and started abusing him & said if he doesn't get down there on the road then he will call police for him. i requested the driver to please drop the passenger at the destination but he denied & said he will not. imagine an uber driver abusing a foreigner and threatening him with police. even the co-passenger was not helpful,he teamed up with the driver and told my friend to come down. second case i booked a cab for a family including there new born twins. they were carrying some luggage along with their twins & guess what. the stupid driver told them uber doesn't pay them for dropping passengers on the destination so they should get down on the road and walk home. even the auto drivers were telling the uber driver to drop them at destination omg! so disgusting! so what worst can happen more. there is nothing like atithi devo bhava in we people again. people don't have patience and conscious again. so dissapointed with uber. when i reported to uber about this issue as usual the same dialogues that they are sorry for what we faced. uber should take actions against those drivers that misbehaves but they don't do anything. i have faced so many issues with uber. they don't help. i don't recommend uber to anybody. ola is even better than uber.",425,1.0,1,0,0,1,2
this app is the best buh sometimes after connecting me to 8 nearby drivers it wouldnt show me which is has arrived and i was waiting while a driver was outside waiting for me,34,3.0,1,0,1,0,2
"the gps is horrible. i have lost a lot of ubers because they send them the wrong address, also the increased fares are horrible, is cheaper to take a cab rather than an uber.",36,1.0,1,0,1,0,2
uber is and will always b d best public transport eva uber is going places oh yeah,17,5.0,1,0,0,2,0
before starting ride price showed rs.133. after completing ride you charged 143. looting people. i don't want to use this app anymore. big cheaters,27,1.0,1,0,0,4,2
uber is a thief i have been charged double n they have yet to refund me my payment the was charged twice n its already the 11 days n my bank dont see nun from uber so stop that u thiefs,44,1.0,1,0,0,3,2
it is showing rider is not moving so i cancelled for that it charged me 15rupees,16,5.0,1,0,1,0,2
i hope uber drivers really know how to get to the users or dont bother to take the quest,20,3.0,1,0,0,1,2
"where is upid payment options? team i am currently use uber app and there is no payment options for google pay i.e., upid i am unable to find in add payment option check and let me know",36,3.0,1,1,0,3,2
looking forward to using the app.,6,3.0,1,0,0,2,0
"this app do not have a proper customer care set up. if we have issues no one even cares to reach us out even after 2-3 issues are submitted. this is not that way, i have paid twice on 3 of my trips but i do not get any refund. also the drivers themselves call and tell to cancel the ride, then also the cancellation fee is charged and not refunded. i am disappointed.",80,2.0,1,0,0,5,2
m still facing the issue. n no one bothers give a solution. i have tried doing everything n nothing's fixing the issue.,21,1.0,1,0,0,5,2
the driver will canceled there trips and we need to.pay for that thats ridiculous all favor is for the drivers.,21,1.0,1,0,0,1,2
coyudnt get anyone to pick me up and it charged me a dollar each time i requested a ride.,20,1.0,1,0,0,5,2
very bad service at times of utmost need,9,1.0,1,0,0,5,2
"i'm going to keep this brief because i'm tired of writing paragraphs to uber that result in an automated, 100% irrelevant response. ubers app failed on me and i have been trying to contact them for over a week, and have been ignored repeatedly, cannot find a way to speak to someone, and receive cookie cutter paragraph replies that make it obvious no one read my previous emails. this company is immoral and apparently has gotten too big to fail. anyone who enjoys this app has just been lucky enough to never have to communicate with their staff or try to get a problem resolved. worst experience with a company i've ever had. if all else fails and i cannot find a phone number for rider customer service, i will have to do a chargeback on my card, and will gladly never ride with uber again if that is the case.",182,,1,0,0,5,2
the look of this new uber app is super cool.,11,4.0,1,0,0,0,0
update timing problem in booking and on going trip for diver to catch next ride,15,3.0,1,0,1,0,2
no exact help line no available. i booked uber on scheduled time. that time fare was inbetween 300/-. from kudghat to shalimar station. but after drop my location i paid 498/-. surge amount 265/- and normal fare was 223 and others. its very unexpected condition. if i count per km means more than 40 rs they charged. in kolkata uber service is like a cheating company. . help line no also not working. i think uber should refund the excess amount.,95,1.0,1,0,0,4,2
"illiterate, rude drivers. poor consumer grievance redressal mechanism. unprofessional behavior and stubborn attitude. forced me to pay through cash when i had already made the payment through paytm account of mine and then would not refund my money.",41,1.0,1,0,0,1,2
"when i booked a cab, and selected the payment method to cash, it said that you have to remove the 50% offer voucher. but there was no option to remove the voucher! developers, please fix this; or i have to wait till the offer expires. also, this app is very diificult to use as compared to other taxi apps. puttin the dropping location and pickup location are very diificult in this app. i recommend using ola cabs instead of this uber.",89,1.0,1,0,1,0,2
"intuitive design and easy to use app. both kinda of notifications, push and in-app, are a time-consuming nuisance though.",19,4.0,1,0,0,0,2
i wouldnt let me make an account so im just gonna get lyft,13,1.0,1,0,1,0,2
service is not available properly and did not have any care support system lots of cabs getting cancel by drivers and duty denied.,23,1.0,1,0,0,5,2
app needs to be restored sometimes,6,4.0,1,0,1,0,2
uber do not take care for customers even no way to contact any one no e mail address no street address as uber is hanging from the sky,29,3.0,1,0,0,5,2
your drivers are very very rude & insists to take only the route they think is right. i had to threaten to lodge a police complaint. hence stopped using 'uber' taxi services.,34,1.0,1,0,0,1,2
i thought this was a good service but every time the cab driver cancels why am i being charged? this is the 6th or 7th time i am being charged because the driver cancelled on me. and i get this message that since i have not done the full payment to the driver i will be charged ₹47.25 on my next drive. can you please explain how is this even right also thanks to your customer service number that i could never reach. horrible app. would never recommend it to anyone. you guys never fail to disappoint me every time i book a cab.,121,1.0,1,0,0,1,2
the app has improved a lot and is globally satisfying. however tips are no longer working for me and i don't always have the option to bring cash. i couldn't find a way to report it. is this a known issue?,43,4.0,1,0,1,0,0
yall need uber in paris tx,5,2.0,1,0,0,5,2
cant download the driver app after i had to delete to reinstall,13,2.0,1,0,1,0,2
your app barely works and i had to create a new account because you had an old credit card on file and won't let me update it despite having already logged in. now that i've reached my hotel all requests for an uber somewhere else just gives me an error message.,50,2.0,1,0,1,3,2
this is the 2nd time i've scheduled a ride and it has always been a very bad experience. the ride never comes and there is no notification about it. ended up missing an important meeting. will never go for this option again.,45,1.0,1,0,1,5,2
"very bad , driver didn't no the area. i was not going to kingston rd in twickenham i was taking my grandson to the cinema in kingston upon thames. we missed the beginning of the film. driver dismissed what i said . very disappointed.",46,1.0,1,0,0,1,2
won't accept any payment options,5,1.0,1,0,1,3,2
"used app to report an issue where someone used my email to register with uber account. one week passed and no response at all from uber. there are also no other option to contact them. two months on, still no one responded to me. uber is not a responsible company. i would give no stars if i can.",60,1.0,1,0,0,5,2
not user friendly. dificult to get forgotted password.,8,3.0,1,0,1,0,2
"professional, engaging and kind. we could not have asked for more. my friend's car broke down in rye, nh and had to be towed to a dealership in portsmouth. we needed to get back to newburyport, but before that, we needed to transfer a trunk full of shopping bags and holiday decorations. charles, who prefers to be called by his middle name, frank, cheerfully helped us transfer everything twice—from friend's car to his and from his car to mine when we returned to newburyport. most of what was in my friend's trunk had to be delivered to boston the following morning, including 200 gnomes that were to be decorations for an event she had organized. frank saved the day, not only by doing his job, but by doing it with sympathy and good cheer. and as other reviewers have noted, he is also a great conversationalist.",178,,1,0,0,1,0
"rider should know the payment method otherwise it becomes a hassle for the passenger, coz most riders refuses to receive digital payment through app.",26,4.0,1,0,0,1,2
fantastic app when i want to go a trip i can book a car easily i like it,17,5.0,1,0,0,2,0
worst map. i always get problem when riding with uber. it always show wrong location.always found location error upto 1000m. n most of the drivers are unprofessional.without any query they just cancel the trip. and outstanding charge became problem in next ride. no proper customer helpline service which is one of the worst part of this agency.,60,1.0,1,0,1,0,2
i pre order rides and many times they show up early sometimes 20 minutes earlier than i scheduled a pick up for.,20,4.0,1,0,0,1,2
terible experience.i have paid the total fare amount of trip.in cash .then why your driver(vishal) updated the wrong receipt.i want my money back,27,1.0,1,0,0,3,2
soo hard too use and so many difficalities,8,1.0,1,0,0,0,2
"uber drivers are cheats, they will delay unnecessarily and when you have no option than to leave the pick up point, they will get uber to charge you as if you didn't pay the full amount for that ride you never even took in the first place. my experience with that was very bad after i waited for more than 40minutes, uber expects me to pay 5 cedis. i won't pay that money for no service rendered and i will stop using uber with all my friends and family. afterall taxis existed long before uber. nonsensical cheats!",120,2.0,1,0,0,1,2
very inconvenient way to get a ride cuz they don't take cash and apparently they think it's going to cost $500 to get a ride to the grocery store cuz they won't even accept your credit card as a method of payment if you have anything less than that in your checking account!,54,1.0,1,0,0,3,2
the app is great. but when i wanted to request a ride and got confirm. i can't see the pin anymore. please fix this asap uber. this happened few times already.,33,3.0,1,0,1,0,2
why does the pickup location always shows wrong whereas ola & others show my pickup location (home) correctly. always i need to call the driver & guide him the route. this is very irritating. hope you guys look into this & resolve asap,43,1.0,1,0,1,0,2
i am not able to link my google pay account and paytm account to uber and uber eats. i am trying to link it from last two weeks but failing to do that as it's not showing any payment option other than cash. hope that your team will solve this problem asap. i am so much frustrated because of stupid issue.,61,1.0,1,0,1,3,2
this is good but you should to reduce rates,9,4.0,1,0,0,4,2
maximum time uber doesn't confirm.,5,3.0,1,0,0,5,2
"no one address grievance, you have rule either my way or highway",13,3.0,1,0,0,5,2
i have tried to contact your support team by mail several times. i am failed to understand why i am not able to login into my account. it seems that uber do not cares about there revenue. i am trying to login into my account from last year but each time it says my account is blocked. will you give me the justification why did you block my account? the government of india should ban this type of cab service in india.they really have very bad customer service and there is no any phone number exist where anyone can contact to get any help.only point of contact is email where they never respond. they are good for nothing. i am a happy ola user.,133,1.0,1,0,1,0,2
got charged twice for one ride,6,4.0,1,0,0,3,2
"sometimes massive waits, even in popular cities. but i guess it's more convenient than walking.and have been scammed a few times. but not in the last year (hacked account using my uber across the world. should be an option to set what country you are in and decline all other countries unless otherwise stated)",54,3.0,1,1,0,5,2
i am not able to book cab it says currently not available i your area but i bangalore uber i available i face lot of problem in commuting i have no option other than using ola though uber is good and i face many issues with peak pricing,52,1.0,1,0,0,5,2
"i can't even get through the main interface every single time i'm putting in my number it's telling me there's an error and to try it later, it's the same whether it is number or if i try to sign in with google acc.i had used it before don't know what's wrong. hope you can fix it i needed to book a ride asap!",71,1.0,1,0,1,0,2
"be aware, uber charges you twice. it is hard to find the way to fix this issue. i checked my bank account and saw that i already paid, if you do not pay, then you can not use a ride. if it wasn't urgent, i wouldn't have used uber.",52,1.0,1,0,0,3,2
amazing app gives you the top rated drivers much better than ola. uber should start outstation services.,19,5.0,1,1,0,1,0
great! disciplined services experienced so far. best wishes!,9,5.0,1,0,0,2,0
i booked a uber go today. my driver started my trip without me and when i called him to ask why did he do that he kept cutting my call wantedly in first rings. i was fedup after 10 or 15 times. i complained to uber and no response from them. my paytm wallet got deducted. i want the money as soon as possible. i also want you to take action on the driver for cheating people. do you think people are so dumb that they will stay quiet if you cheat like this. i want the proper reason for this or i will escalate this issue in all possible ways.,113,1.0,1,0,0,1,2
the app should allow you to see (whom) your driver has rated you and why. i'm always polite in every way and i have dishonest drivers rate me poorly for no reason. i'm trying to maintain a high respectable rating and i can't do that if i get drivers who are a bit odd,57,3.0,1,1,0,1,2
2021- pathetic emergency support. 2015 - i had 3 free rides in my account. but when i logged in today all 3 free rides are stolen by uber and they charged the ride from paytm wallet.,39,1.0,1,0,0,3,2
better to dismiss this app forever! cabs are always unavailable ! drivers never want to accept the ride but just sit there n waste customers time as well as there own time.,34,1.0,1,0,0,1,2
very good services and facilities. no tension about money & route.,11,4.0,1,0,0,2,0
i had loged out uber. and m unavailable to log in. i had tried many a times. but it shows incorrect password. i cant use there serious.,29,1.0,1,0,1,0,2
every rider ask more money extra charge in kolkata area they don't want to go with selected amount they ask own price.,24,1.0,1,0,0,1,2
upi id creation not working.funny the error message mobile number not linked with bank despite having upi id with a bank.,22,2.0,1,0,1,3,2
very worst experience i have got in bangalore every uber driver especially auto driver robbing the customer.and uber didn't give any refund for your issue.i am using this application for last 4 years it was very good experience with uber but now in bangalore everything is opposite. must have to think customers service and customers money and time.,58,1.0,1,0,0,1,2
where is your customer support. i mailed something 2 weeks back and haven't received anything. do something guys edit: i am able to successfully login to my account but where's the upi payment option ?,36,4.0,1,1,0,5,2
"it has been 3 times the fares increased by itself upon my arrival to my destinations. not only 1 or 2 rupees but up to 200 rupees! i was curious either it was uber practicing it or the driver who played manipulative app to change the fare bcz not all drivers i rode with did so. also, when the uber drivers cancelled my order - i was charged for cancellation n drivers got angry if i didnt pay! that was really not fair. uber needs to select drivers or give them knowledge of customer service indeed!",108,1.0,1,0,0,4,2
sometimes drivers missued our bookings by starting the trip before reaching us,12,5.0,1,0,0,1,2
it's a pity that uber screw up with jump. i would like to use it but cannot since my payment methods (working just fine with uber taxi) seem not valid for jump. brute lunching a service it would be good to make sure it works. i got late to an appointment thanks to this annoying situation.,59,2.0,1,0,1,3,2
these days in the morning time it's so much difficult to get ride .if anyhow you get it driver either cancel or ask to cancel because they escape going into traffic areas and these areas are our job locations. so service availability and quality has degraded to lowest level. you need to avail more cabs so that people can book their rides,67,2.0,1,0,0,1,2
useless app i have been charged 250 rupees instead of 45 rupees. and issue not resolved. try to beaware from this app.,25,1.0,1,0,0,4,2
"5 star app when you don't need it to be, 2 star app when you do.",16,2.0,1,0,0,2,2
loving my drivers so far,5,5.0,1,0,0,1,0
waiting time is too long and trips get cancelled and the drivers doesn't accept at all regret downloading it,19,1.0,1,0,0,1,2
on 13/3/2023 uber made me pay rs 1020 but fare was showing rs 359 now when i made a complain to customer care they are telling it was a technical error but they cannot process a refund. so i had to uninstall uber and switch to other app cab. disgusting uber service they are looting money in name of technical error,60,1.0,1,0,0,4,2
i used to really dig uber. but the increase of prices have really become outrageous. i've stopped using it for the most part because it's now become a luxury. let's hope there's still some taxi services left after they came in and priced them out with low rates just to throw things off and then raise them for themselves.,62,1.0,1,0,0,4,2
"very bad experience with this ride.whenever a cab is booked. so it is always taken by long route. today's case is when i was going to the location, i knew the way, so the driver went with such a twist while i had to go straight, when i told the driver, he said this is the way on the location map. it all felt fake.",71,1.0,1,0,0,1,2
"great ride 👌, polite and friendly 👍.",7,5.0,1,0,0,1,0
i am one of those frequent users of uber from kolkata. trust me most of the time it reminds me of those yellow taxi days of kolkata. the drivers ( most of them) will refuse the trip without any valid reason. i am still not sure if they love the short or long trips the most.due to water login / huge traffic / they will just use any bloody excuse to refuse the trip. amazing service.,80,2.0,1,0,0,1,2
"good service, but poor implementation for a country like india, where drivers will play rogue, cancel for no reason and be rude to the extent of harassment. i have had more than a few instances of drivers not showing up, using expletives, and even trying to cheat you by falsifying trips. despite feedback raised with uber, i can't see the situation improving. the company needs to understand that both drivers and riders are their customers.",78,2.0,1,0,0,1,2
poor set up. i cannot complete set up because a 2fa code is needed. horse is before the cart. i need the uber account completed before adding it to my 2fa app.,35,1.0,1,0,1,0,2
"awful service. keep getting rides cancelled or the app says ""finding your trip"" for ages. costs just as much if not more than regular taxis.",25,2.0,1,0,0,5,2
nice person very polite very clean car . extremely happy with my service i would be great full for thesamedriver again,22,5.0,1,0,0,1,0
"my screen always pop up with useless notification's but whenever i need an ride,it is of no use. probably i would not recommend this app.",25,1.0,1,0,0,5,2
"very buggy and sluggish app, great when it works but disastrous when it doesn't.",14,2.0,1,0,1,0,2
"uber is downright deceitful, 3 times this month i've been swindled by uber. false promotion, only got a handful of days out of a supposed 1 mo the free trial of uber 1, and a ride i ordered shot up 8 dollars right as i paid. support is of no help, and hides behind ""we need to pass this to a specialist team"" said specialist team responds via email 24-48 hours later with some bs auto response. would rate zero stars if i could",102,1.0,1,0,0,5,2
"phone number not valid? i'm an att customer. not no prepaid either. uber says my number isn't valid to add a valid mobile phone. so i switch phone numbers with my daughter's, same plan att . and it tells me the phone numbers in use. she's 8 years old! definitely never had an uber account before. so i fill form online out with screenshots from phone. 8 times now for the past month. uber never responded to one! uber your customer service is the worst! i have over 100$ in ubercash cant us",108,1.0,1,0,1,0,2
everything is running smoothly and no issues,7,5.0,1,0,0,2,0
uber is a horrible company. they just take advantage of their consumers. they apply dark patterns in their product design that punishes drivers and riders while they pocket their margins. they have a strangelhold on the market and we have no other choice than them and lyft and they just punish us again and again. absolutely terrible.,57,1.0,1,0,0,2,2
"good overall, just some issues with drop off location with the app",12,4.0,1,0,1,0,0
"es una buena aplicación, tiene buenos precios, buen servicio, solo que hay lugares como domino's pizza para uber eats que es pésimo como servicio, y cuando haces el pago en efectivo tienden los conductores a mentir en el pago.",39,3.0,1,0,0,1,2
my reply:dear uber i hav raised my issue multiple no. of times n the cust sup closed it w/o evn resolving it.i cant keep on doing same thing agn n agn to get harrassed. ur customer service sucks! the customer support is poor or to be precise u dnt hav a service at all. my driver was a con and a thief who took extra cash from me when at the same time his account was credited by paytm. i gave all the info to ur supp exe and what they all did was to close the thread evry single time. so insensitive,121,1.0,1,0,0,1,2
worst app many times doesnt work properly,7,1.0,1,0,1,0,2
simply wonderful only glitch let the real time for waiting be reflected,12,5.0,1,0,1,0,2
many error in app. and payment method is so cheap. so these app is 3 rd class. plz use ola app to safe ride,25,2.0,1,0,1,3,2
worst!not able to add payment method and not able to book,12,1.0,1,0,1,3,2
"i entered 1 address for drop off and the address was changed by the computers, not realizing it until i was dropped off at the wrong location and was charged twice. after reentering the address again and having the same thing happen. another incident was waiting over 20 minutes for a ride that was supposed to be 4mins away",62,3.0,1,0,1,0,2
"great service but ap is pain in the but so many bugs, uber has left me stranded more than once because buggy app",23,1.0,1,0,1,0,2
"1st i got 81rs for ride,which got cancelled. 2nd i booked which got cancelled for 97rs 3rd i booked got cancelled for rs 137 4th i booked got cancelled forr rs 154 5th rate was 194",36,1.0,1,0,0,4,2
prices are very high as compared to public transport . public transport take if you want go 7 km public transport charges is 20 rs time take around 40 to 45 min but the ola bike changes is above 80 rs time taken 20 to 25 min & there driver is untrained .they even don't know how to see a map . one last thing bike driver offer you a cheap 80 rs helmet.that helmet will not protect you if any accident happen . given feedback 2 time but the same apology mail nothing change same issue happening again,117,1.0,1,0,0,4,2
"i have tried requesting a ride for the last 3 day only for the app to keeps telling me i have an outstanding payment which i don't remember requesting a ride for the said date and time. the is really reliable but this is absurd. i never request a ride when i'm not ready and even if i made a mistake to request the ride, the driver didnt call to confirm the request but went on to claim he'd drove me to the location and i didn't pay the fare.this issue is serious and something must be done about it",106,1.0,1,0,0,3,2
"my review is about uber service and not app. uber service is day by day degrading to less than worse experience. more worse is, they don't have customer care. can only open tickets, but you will see only limited categories of issues. even after i raised the ticket, not a single executive care to read the problem once. i strongly believe that they using autobots to respond based on keywords, pathetic. if we cancel the trip, they charge us. but when the driver cancel after waiting for long time we get nothing other than time waste. i wish some better vendor venture into this space. currently both providers are competing to ruin the day of riders",157,1.0,1,0,0,5,2
"uber drivers ask for the destination and depending on the destination they will decide to go, or it may be cancelled. also paying high fares they don't even bother to run the ac. all the cars are not clean. so uber management should have regular check up of the cars plying.",53,1.0,1,0,0,1,2
great app! never had any issues,6,5.0,1,0,0,2,0
"good on the most part. occasionally they cancel my cab when i've been waiting 15 minutes which is annoying, however 95% of the time, good service",25,4.0,1,0,0,1,2
i want to try your services,6,4.0,1,0,0,2,1
fast pick up i very pleased,6,5.0,1,0,0,5,0
wait for long time no pick up,6,3.0,1,0,0,5,2
in new version there is no map showing. one mega show is google play services are updating. what is this pls solve the problem,25,1.0,1,0,1,0,2
"there are many little faults in this that will generate great frustration on your experience with this app. for example, if you call a ride and cancel, you will be charged a fee. if a driver does the same, no penalty for him and you're late to where you need to be. worst of all, you don't get notified the driver canceled. if you are preparing to leave the house and check on the app to find your driver canceled on you, you are not in a good position. the customer service tan also is not motivated to do the right thing, nor do they have the power to make things right. to share a personal example, i called a ride with the wrong payment method. i realize, and immediately try to change the payment method to the credits i had that expired midnight that night. there was no option to change the payment method and the faq said to contact support which i did. i don't hear back from their team for many hours until after the credit expired, to which the customer service rep says i don't have any credit. i explain the situation, to which he says ""yes but you don't have any valid credit"". in a situation where the customer was proactive and acted within the confines, and it was the act of the uber employee who caused the issue, the customer shouldn't have to pay for the problem. broken platform with bad people.",263,,1,0,0,5,2
time to arrival are always underestimated. location is rarely correct.,10,3.0,1,0,1,0,2
this app is good but this app hang my phone and they require more space please solve this problem,20,4.0,1,0,1,0,2
the map function in this app is really bad. it doesn't show the exact way to location. we had to cancel many trips because of this.,27,2.0,1,0,1,0,2
uber have worst third class help support. only few options are there. i just hate it. they should give option to live chatting or calling.,29,1.0,1,1,0,5,2
constantly having bad experiences with drivers. i'm sick of it.,10,1.0,1,0,0,1,2
app is basically unusable on galaxy s10. cant add payment method. few hundred spent elsewhere. cant believe the one feature that makes them money doesnt work.,28,1.0,1,0,1,3,2
"wanted to give 0.people will not at all accept the rides, don't know why they are doing the jobs.",20,1.0,1,0,0,1,2
sometimes it's good and sometimes it's not safe. rates are too high.,12,3.0,1,0,0,4,2
"getting worst tu use it expensive, bad drivers etc. need to fix it.",13,1.0,1,0,0,1,2
"got ripped off by one of their drivers, uber is chargeing me for a ride that the driver did not honor and canceled. the lack of professionally from the uber drivers and the rigid system of uber make a bad option in my opinion. their servicess are shady at best.",51,1.0,1,0,0,1,2
this is second time i am having the same issue. more than 4 drivers were connected to me but none of them were ready to come. all of of them want to know whether the trip is a long one or not. i am fed up with you service .atleast make sure the connected drivers are charged for their cancellation. i lost my time and energy . and uber is not willing to pay any compensation for the time i lost while waiting for my ride. my entire plan had to cancelled and i personally incurred a loss also.,106,1.0,1,0,0,1,2
"useful, but every time (confirmed) that i use my reward points for a 10% discount, conveniently the fares are 10% higher. scam.",22,2.0,1,0,0,4,2
"it's great plain and simple ,just downloaded this app you have a piece of mind ,power confidence, at a touch of a button shazam uber driver ready to take you were you want go safely thanks samuel aguilar",40,5.0,1,0,0,2,0
want to escalate issue happened to family member. where to do that & before that i want to know whether u will take any action or not ?,27,1.0,1,0,0,5,2
im using for the first time so ill rate later,9,3.0,1,0,0,2,1
"this app sucks. killed me with series of endless security puzzle questions (identy buses/bicycles etc out of 9 images), . when i wanted use it urgently for booking cab. uninstalled immediately.",30,1.0,1,0,0,0,2
look at this app as the last resort. i always need to wait atleast 10 minutes for a cab which extends up to 30 minutes at times. they have inexperienced drivers who can't understand how to reach a simple location.,43,1.0,1,0,0,5,2
a user could've direct a rider the most suitable path on the map,13,4.0,1,1,0,0,2
taking too much time to book a ride .and lot of uber drivers are asking where to go and then canceling the ride .very bad service by uber .,28,3.0,1,0,0,1,2
"i have just redownloaded this app (i have been living in a town without uber) and there is no 'sign in' option. just a field to put an email address in, which says 'this email address is already registered'. yip! i know that! let me bloody sign in!",52,1.0,1,0,1,0,2
"the app itself is decent enough. the services are quite all right. maps embedded in the app can be made a bit more friendly. they shouldn't be operating in a place where they can't provide their services to the absolute maximum of their potential. uber should be implementing solutions to fix ""no cabs available"" or cabs that are 20 mins away. there are plenty hoaxes running by drivers too",74,3.0,1,0,0,5,2
i've loved every driver but uber shouldn't be taking a 50% cut from their drivers. this means it's allot harder for uber drivers to make a living! fyi it used to be 25% now i've beeb informed it can be 50%.,45,3.0,1,0,0,5,2
great to have this option,5,5.0,1,0,0,2,0
everything was good except the payment mode issues,8,3.0,1,0,1,3,2
"needed a ride from my mechanic to my home. instead all i got was "" oops, something went wrong. try again in a minute."" over and over. i had to take a lyft.",36,3.0,1,0,1,0,2
"uber era bueno pero ha dejado mucho que desear, cuando tienes problemas con tu facturación. ya no resuelve ni atienden tus quejas.",23,3.0,1,0,0,5,2
great service. but there should be penalty for drivers for cancelling trip. it is sometims very difficult to get a ride.,22,3.0,1,0,0,1,0
i am haapy use this trawelling the arrive points,9,5.0,1,0,0,2,0
"dear uber users, please check the transaction after each of your ride. i had experience where i was charged 9 times (according to my bank statement) when only 8 trips were successful. 2 days has passed, but the issue hasn't resolved yet, the customer service isn't responsive after they refunded me some amount of money(not the exact amount), they reply like a machine but never tell me why i am not being refunded with the exact amount of money, please refund me my hardearn money!",95,1.0,1,0,0,3,2
"facing issue during peak hours, app shows connecting to 8 nearby drivers and never gets cab",17,2.0,1,0,1,0,2
"sometimes i get in the uber and the driver don't say 2 words to me and it's like an uncomfortable kind of ride well that's not how my experience was when i rode with christopher he was talkatively talking about kids and that he had served in the united states military, i thanked him for his service. yeah, really pleasant for a 10 minute ride christopher is one that i would request to drive me again. thanks again christopher!",82,5.0,1,0,0,1,0
"i really appreciate the way they communicate when i faced an issue during signing up to my uber account. i mailed them, they mailed me too and calls me. also uber service is up to the mark always. thanks for helped me out.",46,5.0,1,0,0,5,0
"the thought of starting uber access is commendable but the trip price is always high compared to the normal rides. affording it might not be possible for everyone. it's either the patients, senior citizens or specially abled people who choose uber access. so it would be better if the team can look towards providing rides in fair price",58,3.0,1,0,0,4,2
excellent service and very attentive to the needs of the elderly.,11,5.0,1,0,0,5,0
easy and best driver and clean car. thank you.,9,5.0,1,0,0,1,0
"very nice good n cheap also than other rides but. 1 thing on sunday i want go to alipour i booked a 2 seater car n the driver said that it is not possible for him to come in my area and he simply said to cancel it . i also cancelled on canceling it was showing me to pay ,₹49 for cancellations i don't know why i have cancelled many rides of many reasons but this is not good i want my money back form uber plzz,😤😊",102,5.0,1,0,0,1,2
i can never find good bus routes the app needs to have more bus routes with more times it would help considering the daily schedule is full booked. the busses all never arrive on time,38,1.0,1,0,0,5,2
"my transportation make it easy by uber, thank you.",9,5.0,1,0,0,2,0
my account was disabled for no reason i am upset!,9,1.0,1,0,1,0,2
looted. ek courier parcel chori ho gya. i want uber customer care number.,14,1.0,1,0,0,5,2
need some improvements in service,5,5.0,1,0,0,5,2
"drivernya lama nyampenya, kadang ada yg cancel padahal udah nungguin dan udh telfon, tp ongkosnya rendah. so good :)",21,3.0,1,0,0,1,2
"today i have a worst experiance , the driver is pickup the ride and then he told i am in other location i am not pick up ,then i cancel the trip , i add cancelation charge there is no my fault , the driver fault but i give cancellation charges this is too bad.",64,1.0,1,0,0,1,2
"drivers are not capable to trace the address, without coming to my address, and not attending my call ,he charged cancellation charges and stating driver not fully made payment, very irresponsible, few drivers",32,,1,0,0,1,2
i can't change my rating of the driver,8,2.0,1,1,1,0,2
im your regular customers but know i don't like your services because of when i booked your car and i tell them i want to go to khanna pull they transferred they don't like to go there and your rider are so rude they don't care about customers please finished them this transfer facility and improve your services same like before im trying to use another company for traveling,77,1.0,1,0,0,1,2
there is no number to call for making complaints. there is no option to cancel when ur drivers are not ready to come. i wasted 1 hour for a driver who was not ready to come and was not ready to cancel.,43,1.0,1,1,0,5,2
"not reliable. as soon as you sign up and ask for a ride, there's an ""error."" not using you again unless it's against my will!",27,1.0,1,0,1,0,2
the gps on this service needs to be upgaded and sufficient with thier service,15,4.0,1,0,1,0,2
i support my family members with the help of uber,10,5.0,1,0,0,2,0
everytime i book a cab and the ride is 5 min away i get a notification that i cancelled my ride. fix that bug.,24,2.0,1,0,1,0,2
this app doesn't work without credit card,7,4.0,1,0,0,3,2
"so i have been waiting for a driver and said my location was too far to pick me up. i was 10 minutes away. another driver isnt even budging to collect me now and hasnt responded to my request to cancel after he hasnt even moved from his spot. and now im gojng to be charged a small fee for canceling after he was ""already on his way",74,1.0,1,0,0,1,2
worst in terms of payments. charged me 1 rupee from my account in the process of saving my debit card as payment option yet the app says couldn't pay through debit card. haven't returned my money yet. worst for indian users rather go for ola they atleast have customer support number.,52,1.0,1,0,1,3,2
cabs should reach the pickup points bit early,8,4.0,1,0,0,1,2
uber app must have a provision to load the driver's pic before starting of trip so that uber runs a face recognition match before start of trip. this is to ensure that proxy drivers don't drive cars making it unsafe for passengers. at least this feature can be enabled for late night rides enhancing security of female passengers.,61,3.0,1,1,0,5,2
"garbage experience with this company. there i literally no way to contact a person for assistance, rides take a half hour longer to arrive than they let you know, food is always wrong, and they offer no compensation for time wasted/lost, or any other issues that stem from them screwing up. i never plan on using them again. any and all of their competitors are better equipped.",72,1.0,1,0,0,5,2
"used to be cheaper than a cab, now it's expensive. and if you order on high traffic hours you are charged surreal amounts. also there are no promotions for the people who order.",34,1.0,1,0,0,4,2
trying to still download not sure if completed,8,4.0,1,0,1,0,2
"beware uber charges the rider when their software makes a mapping error. on a recent trip, the app incorrectly showed my location several blocks away from actual. i communicated with the driver but he was only able to pick up where the app tells him to. app did not permit me to update my location once the trip was booked (that would have resolved this). would not have been a problem except for uber charging me a fee of several $$ for their system's error.",94,2.0,1,0,1,0,2
hard to use. got charges almost twice what was given at the start. very unhappy.,15,2.0,1,0,0,4,2
very nice apps and thank u so much in my help,11,3.0,1,0,0,2,0
good but app have issue if any driver cancel trip their will be sum charges and if it's pending no option to pay next person. driver should reach same place which suppose to go not other direction sum time ladies worried to cross nh roads and all,51,4.0,1,0,0,1,2
my first official ride with uber and my driver was wonderful clean car very friendly my daddy,18,5.0,1,0,0,1,0
your service is very good.no doubt.but your drivers put balckspot on your name & fame.they asked customers to cancel the booking and take their trip in other means.this is totally unsecured & wastage of customers time. sometimes anybody be in emergency & your driver stuck to cancel booking. please take suitable action among those drivers.and save customers time & your fame.that why i give single star.hope you better understand.,77,1.0,1,0,0,1,2
"these days, bike drivers asks for the amount and place and then cancels it, secondly they cheat on uber, they come to the location, cancels the ride and takes the cash by themselves, it should be stopped, it is against the security of the customers and also a cheating for the company.",54,3.0,1,0,0,1,2
"maybe because i just use uber in nyc and mostly the pool option, but this app is terrible and an utter nightmare. literally everytime i'm using uber i'm contacting uber support because there is always an issue. today, for instance, a driver started my ride ""by accident"" when i was on my way to work then claimed she didn't know she was picking me up, another time a driver claimed he was at my pick up spot and drove off, a driver one time picked me up- i wanted to clarify with him if he was the driver that was on my app and he said yes, two minutes into the ride he realized i was in the wrong car, annddd the list goes on. for some reason a majority of passengers i get paired with are idiotic, rude, and annoying. maybe i have bad luck with this app, but once lyft gets its ish together with those inflated prices of theirs, i'll be switching immediately. shoutout to the support team for being responsive and always holding it down with the refunds though.",212,,1,0,0,1,2
"trying to reregister with uber on my new phone and tried several times to access app and after each attempt of 20 min wait for the display to complete the ""download was pending"". we gave up. we hope you can give us some help!",45,1.0,1,0,1,0,2
"thanks stupid uber thanks stupid uber thanks stupid uber last week i got a new phone with a new phone#, unfortunately for me, whoever had this # also had an uber account. you bad there's no option to tell the stupid uber toaster (their version of ai) that i'm not her. that i cannot verify worth my old phone#, doctor have it any more. guess i'll download lyft instead. they have better prices anyways thanks stupid uber",81,1.0,1,0,1,0,2
not safe! one of the drivers was upnormal and rude. we stoped the trip and leave the car immediately. he dropped us and drove too fast he was about to hit someone! and many times i found the driver and the plate of the car are not the same as they are on the app and he told me that he chenged the car with a friend! what is that?! absolutely not safe!,73,1.0,1,0,0,1,2
"signed up for uber one and couldn't find a way to cancel before being charged, von in customer service got it cancelled for me and refunded the charge! they should get a raise for sure!",36,5.0,1,0,0,5,0
"once i stopped using them, they charged me $10.99 for an uber pass. i never purchased, nor asked about it; but they took it out of my account. unfortunately, they have nobody live with whom i can dispute it. extortionists.",41,1.0,1,0,0,3,2
"this app doesn't work at all. it says account is locked. says the same thing even after trying from different number. the customer care is not responding properly, and not resolving the issue.",34,1.0,1,0,1,0,2
there is no way to schedule a ride for someone else in advance. i just want to schedule a ride for a relative in a different city to their airport. it shouldn't matter who is riding if the ride is paid for. it's often difficult to get a ride for a short distance. i've waited for an hour of rides being accepted and dropped for what was a 10 minute ride in a major city. sometimes drivers do this on purpose when surcharging to get a better rate. they should have to commit to a ride they accept.,115,1.0,1,1,0,5,2
crashes all the time. this time there is no search bar in the app have to reinstall every time,19,2.0,1,0,1,0,2
"useless app. when i request through the uber app, drivers accept while they're in another private hire,then after 5 min they call us that we're in another hire so asked us to cancel. after the cancellation, then as a outstanding penality 50 rupees have to be pay for next trip additionaly . actually this is not customer site faults. it's happend several times to me. i'm so inconvenient with your services. worse",86,1.0,1,0,0,1,2
need to show prices first before booking the ride,9,4.0,1,1,0,0,2
this is the worst app i have ever seen. ola is much better than this. i have booked uber shuttle 2 times for morning 8.20am but after booking it showed as failed at 6 am. where should i go now. no customer care no help service.,48,1.0,1,0,1,0,2
"don't download it, the drivers are taking long routes on purpose and billing us more than the showed price on the app. this is the worst app and a scam! please be careful when the drivers are taking other routes it's a trick that makes your bill go sky high. to avoid this use another app like ola much better!",62,1.0,1,0,0,1,2
app not working after the last update. this happened to uber eats app after uber eats update. only can see starting page and then stop. i'm using android 5.0 not 5.1 or later os. so more likely you guys increased base version support to 5.1 i think. can you please fix this for android 5.0. thanks. note: rolled back to verion 4.257.10002 and all working fine,81,1.0,1,0,1,0,2
"uber as a whole are some liars and thieves. i get an uber last night and the driver starts the ride before he even picks me up; i cancel the ride and get charged a fee. thinking ""it's okay i'll just get another and get that one refunded,"" i did just that. little did i know uber never gives your hard earned money back, they only give you a credit to force you to keep using the app. they thought that an $8.10 credit would be enough for a $16 charge that they took from my account. the first time this happened they booked me with the dirtiest/nastiest driver i've ever had to ride with. this man's car was filthy beyond belief, throw up on the passenger door, car smelled like fecal matter, dog hair literally everywhere… i contacted uber support to let them no how dissatisfied i was and how nobody that pays money to use this app should have to ride in filth like that and also to get my money back for the trip… a $20 trip and uber gifted me a $5 credit……. they absolutely refused to give my money back and also stopped responding to me all together once they sent me that $5 credit. don't use this app at all; pay a couple extra for lyft. this app is tr*sh and they are crooks. definitely seeking legal advice, should be against the law to refuse to give people their money back.",295,,1,0,0,1,2
booked uber for airport yesterday. morning i recd the driver info but he didn't pick up the call. i had to cancel the booking. not happy.,27,2.0,1,0,0,1,2
prices change by $20-$30 up and down within seconds. no pattern. when a driver cancels you can't see any information like who they even were unless your right starts. so if there's a confrontation before the ride it's not registered so you can't report it. i waited 45 minutes for an uber to show up after they decided to go sit in a parking lot for 20 minutes down the street. he pulled up but was fighting with someone in the back and drove away without acknowledging me. totally messed up.,104,1.0,1,0,0,1,2
u got bad habit.the first price you change it after i arrived .this is terrible.!,14,2.0,1,0,0,4,2
overall good service. never had any issues with uber drivers or vehicles. al l the vehicle that i have travelled were neatly maintained. one challenge though is the availability of vehicle at times . ola and other service providers have more vehicles than uber so they could cater faster than uber. otherwise all good,59,4.0,1,0,0,2,0
gps used to be really bad but now they have a live location option! kudos!,16,4.0,1,0,1,0,0
1star for no customer care no.and now a days uber driver frequently refused to go destination i have exp.5 times in a day,21,2.0,1,0,0,5,2
so bad aap the driver rude using bad words using phone when he drive the car so bad aap don't download the aap that the car no up14kt8238 this car driver is so bad it's using bad words tha best aap to travel is ola is best don't download uber he don't respect the police officers 😡😡🤬🤬😤😤😤😤,73,1.0,1,0,0,1,2
app is so glitchy and will just stop working in the middle of trying to book a ride. very frustrating.,21,1.0,1,0,1,0,2
this update is really 3rd grade. i don't like your app graphic interface. it's to complicated. you're old ainterface is very good. past 3 year i use uber cabs service. but at this time your app update is really very very bad plz go back your previous version 3.139.5. this version interface is very good and easy to use. it's request to u please provide your previous application interface. i hope you understand your customer needs.,82,1.0,1,0,1,0,2
my experience tonight was not good i was charged when i was not picked up then again when another driver went to the wrong place and could not find me. i need these charges refunded.,35,3.0,1,0,0,3,2
bad experience with this.a driver once asked me to pay for round trip which i only paid what was my bill he rated me badly. uber blocked me since then. but anyways i have been moving 😭😭😣😣,35,2.0,1,0,0,1,2
this app is different there is no option for promo,10,2.0,1,1,0,0,2
your driver took cash from son yet i paid for this trip with my cheque card. please investigate. it's not a lot of money but it's the principle that concerns me.,32,1.0,1,0,0,3,2
uber ksa is one of worst apps. taking more than 20 minutes to pick a driver. drivers focred the clients to cancel the trip for certian reasons.,28,2.0,1,0,0,1,2
"rubbish service, won't even resolve a simple solution. never to use them again.",13,1.0,1,0,0,5,2
it is real good app,5,5.0,1,0,0,2,0
problem: doesn't show the model number of the car you're about to hire. should also be able to upload pictures of the interior of the car in driver's review.,32,1.0,1,1,1,0,2
i lost my purse today. and unable to contact driver beacuse they stop providing driver contact. poor company. with poor service. and no support in pakistan. big loss for me.,32,1.0,1,1,0,5,2
i had issue some time call the drive and ask where are going and cancel the trip,17,1.0,1,0,0,1,2
"worst experience ihv ever had.12:35 pm - 12:50pm scheduled a ride to bamunimaidan industrial estate with split fare.the driver had his damn mobile switched off!.after waiting till 1:05pm some absurd way my cab got changed to some other driver !with the arrival time shoiwing 4 mimutes, i gave him a call to get a reply that he's 30min away! well uber .like a fool i have tried again to get a personal ride ! now after waiting till 1:40pm, the driver cancels my ride and i have a deduction of rs 50 from my acoount! so what do you have to say about this huh?! ur service is poor, ur fare rates are absurd, u have no control over your cabbies.just stop this nonsense",155,5.0,1,0,0,1,2
recent update just crashed the app. now the app just days ' around you' when opened. tried reinstalling and multiple login methods. can't use the app anymore,29,1.0,1,0,1,0,2
"while the service is very good, it is very difficult to get an auto. more often than not, we switch to cab because none of the auto drivers accept. and quite often it is difficult to get a cab as well. also we were forced to stop using online payment options due to number of drivers canceling.",60,3.0,1,0,0,1,2
it's excellent i loved it thank you uber,8,5.0,1,0,0,2,0
the app canceled my ride and increased the fair to 3x the price. i'll probably go with another service or call a cab next time.,26,2.0,1,0,1,0,2
"app is fine, most drivers are great however when you have serious issues with a driver customer service is non existent, just automated robot replies.",26,1.0,1,0,0,5,2
"worst application not able to find option to add money in to wallet, even can't add money while ride is going on, no option for upi and when i added card details they cut my 2 rs thrice for verification but still it doesn't working. i was finding way from 1 hr 😡😡",57,1.0,1,0,1,3,2
hate this app so much not working when should be working,12,1.0,1,0,1,0,2
the app is not working properly after the update.some times it remain as white screen ans .makes it annoying.i cant even book a cab,23,2.0,1,0,1,0,2
it's become so frustrating it won't add a payment method.i don't understand it's really pissing me off,18,4.0,1,0,1,3,2
my billing address is different from my address (im lazy and not changed it) there isnt an option to change this.,19,3.0,1,1,0,0,2
"$32 to $40 for a 10 to 15 minute ride? there's a way to lose customers. we voted yes on prop 22 like they wanted and to keep the driver's working. i believe drivers getting to make their own rates is a great idea but you need to make it fair for the customers. a 10 to 15 minute ride should never cost $32 or higher. people rely on your service for work, school ect. we are not wealthy, there needs to be some revision here.",92,1.0,1,0,0,4,2
a lot of the cars smell like weed,8,4.0,1,0,0,1,2
"not a good option, just a fale app , not satisfactory, changed the bill at the time of payment.",19,1.0,1,0,0,4,2
some phone still doesn't have gpay option or upi payment option.,11,4.0,1,1,0,3,2
sometimes the stars don't show when i want to rate my driver.,12,4.0,1,0,1,0,2
"it is high time uber ha s customer service to speak to. i am a frequent uber user but it has gotten harassing now. i took a ride with an extremely rude driver and paid him in cash. when i checked my app, it says that the payment is pending and after the driver left. if i had not paid how did the driver complete the trip and leave? there is no option to contact the customer service, there are limited issues when you raise a ticket. due to the word limit, not able to explain in full",104,2.0,1,0,0,3,2
5 driver canceled trip then a perfect driver recevd,9,3.0,1,0,0,1,2
i wish there was a feature that allows people to book specific drivers. apparently there is one but it doesn't show.,20,4.0,1,1,0,5,2
uber is much helpful for those who r from out of their home. easily go thier destination with uber . no need to serch destination. uber saves time and money for them. i liked uber. thanks uber.,43,5.0,1,0,0,2,0
having trouble for login i have tried many times bt still facing trouble to login and that quicl security check is such a problem its taking too much time and too many checks such a waste of time and it's also having password problem to login even though i have changed my password many times still it's showing wrong password again and again😤 i have uninstalled and install it but still facing problems. fix this problems so soon as possible,85,1.0,1,0,1,0,2
i think that saying my political views don't allow me to ride in some greasy hippies prius is a good business model. but here we are and i don't know if you know this but discrimination against someone because of their political views is like the dumbest thing especially when the people you are banning are the only ones with jobs so. good luck with your new adventure. i will be uninstalling. after a week or two to see this review gets to stay awhile. maga.,105,1.0,1,0,0,5,2
pathetic app! i tried to book a cab.the waiting time was 6mins which to my surprise kept on increasing instead of decreasing! after waiting for several mins the ride got cancelled automatically and flashed new cab info. this happened thrice and there is no such option to view your past booking/ cancelled history. i would rather trust ola than uber!,66,1.0,1,1,1,0,2
they try to take me around where i'm going but never the right spot,14,3.0,1,0,0,1,2
"often doesn't work - just displays a white screen. there is also currently a glitch involving tips. it will either not apply tips the first time, or not show them properly. this results in either no tip being added, or it being added twice.",45,2.0,1,0,1,0,2
"worst app for urgent needs,there is so much of auto's near me but no one of then haven't accept the ride 😔😔😔",23,1.0,1,0,0,1,2
very bad once they get your cc its a hassle to get help talk to anyone would not ever recommend them i had to reant a wheelchair lift van so my wife could get to her appointment,38,1.0,1,0,0,5,2
they will cheat you out of any discount or promo code options they have if given the chance there have now been time's where they charged me twice and they did nothing,35,1.0,1,0,0,4,2
"the biggest issue is that it doesn't locate well the point in the map. also it doesn't support geo position when there is not a reference point near, so it's difficult sometimes to ask a transportation for someone else. the amount charged is not the one they the app reflects, missing cents on the app charged amount. claim options are not completed, there are missing categories like the a abusive waiting time amount. arriving estimations works terrible as well",86,2.0,1,0,1,0,2
"there are only three modes of payment available. cash, card and paytm. i cannot even find the google pay icon in add a new payment. no response from customer service. long pending issue and no response from the developers. 1 star rating until this is resolved !",51,1.0,1,1,1,3,2
any time app error west,5,1.0,1,0,1,0,2
"please improve your app to add favourite places directly from map location. currently it allows only by typing address, which is not possible for all locations.",29,3.0,1,1,1,0,0
"this app really needs my phone # and after i did get one it baned my phone, what.",18,1.0,1,0,1,0,2
we googled first if you could request an uber with a carseat. according to google you can. we have once before have been able to get one and the option was available on the app. now it's not. even under the help option nowhere did it say anything about carseat nor were you given the option to ask anywhere on the app. no contact information whatsoever. very frustrating and so we had to rent a car instead. uber needs to fix this. either specify that this option is not available or add the option. something!,107,3.0,1,1,0,5,2
"uber cmon.doesn't let me add my new card with same 16# on card except exp date,i go to ad card & it doesn't let me cause system thinks is the same expired card,i even erase app & redownload nothing.you guys should have the option to remove a damn card if ppl want.replying to your comment, theres funds in my account & address is the same,only thing that change on my new card was the exp date & last 3 #s in back of card.is ok now im happy with lyft",103,1.0,1,1,1,3,2
again after new update stopped working for the a50. as a daily using client im really dissappointed!,18,1.0,1,0,1,0,2
worst app in night booking.the car unavailable.,7,1.0,1,0,0,5,2
some drivers have been iffy but overall service is good edit: i didnt use contact at the time because the way which you dealt with the issue was satisfactory. thank you anyways,33,3.0,1,0,0,1,0
must add satellite map option,5,4.0,1,1,0,0,2
i have recently changed my phone and now this app don't allow me to login in new phone.,18,1.0,1,0,1,0,2
please fix the ride for someone else option to confirm selection of name/ number entered whenever one goes on to book for somebody else. i have tried using it multiple times and this option goes useless. please look into it.,42,3.0,1,0,1,5,2
sometimes the ride is changed on arrival without even notifying me which takes even more time just to pick me up. it really annoys me,25,3.0,1,0,0,5,2
worst experience rider deny to digital payment and uber cash they only want to pay in cash also uber support team very unprofessional they don't know how to make costumer.,32,1.0,1,0,0,1,2
app keeps crashing. once i open the app i cant select anything. its like the app is freezing then i get a notification to close the app,29,1.0,1,0,1,0,2
never had a serious problem.,5,4.0,1,0,0,2,0
only own proft want not to think driver.👎👎👎👎👎👎👎,9,1.0,1,0,0,5,2
this has become bit slower than earlier evey time. teaching to be patiant at all time,15,2.0,1,0,1,0,2
it's great except the split fare function is super unreliable which is pretty crucial to my needs with this app.,21,3.0,1,0,1,0,0
worst thing is payment mode .i have add google pay in this app for payment .i have paid after ride driver says he has not received there is always a issue in online payment .no proper customer care .not everyone carries cash these days no proper payment mode and i have to pay double of the ride for driver from google pay already i paid from app paent method google pay .spl mention no proper customer service,79,1.0,1,0,1,3,2
its so irritating. i was in a hurry to go office but i was not able to book a cab . showing error again and again . disgusting.,28,1.0,1,0,1,0,2
"i use it almost everyday, not the most affordable option, but reliable",13,4.0,1,0,0,2,0
very kind patient reliable compassionate friendly professional,7,5.0,1,0,0,1,0
won't show me the uberpool option. please contact me for help,12,1.0,1,0,1,0,2
worst app ever they higher anyone! my dad was supposed to be taken to a destination but the driver took him the wrong direction. dad wanted to get out but he didn't want to let him! what kind of stupid service is this.,45,1.0,1,0,0,1,2
"after updating it has become more worse,the app doesn't work at all",12,2.0,1,0,1,0,2
"the portion of the app for getting a ride is not too bad, payment setup is a pia i don't want to load an account. just pay as i go, since i am traveling for occassional work only. the uber eats portion however. wow this is horrible. the app works fine, but the service is pitiful. turns out my order was refused by the drivers. why? no tip at time of order. i tip once the order is delivered. that is how a tip works. uber if you want a tip up front then give us a way to lower tip after.",116,2.0,1,1,0,5,2
"only complaint i have when those times arrive when a connection to a real person is necessary a rider is left with no real help. leaving a rider unable to get a ride do to an issue on ubers end. ex: uber was stating funds were not available when i had rep from bank on line who also verified 1500. in my account but uber still said no funds,however i then went back to my ride earlier same day and added a tip and uber was able to take that money. they never addressed issue.problem was on uber end",106,4.0,1,0,1,3,2
after freezing my account and .aking me miss my diamond status and two days of work if you want five stars earn them uber froze my account wouldn't allow me on missed work twice the days later you restored it with no explanatio,44,3.0,1,0,1,0,2
the sudden price surges are really really problematic! last time the price went up ×1.5 times and that was really a problem!,22,3.0,1,0,0,4,2
can u please allow us to remove old debit cards from the app.,12,2.0,1,1,0,0,2
this application is a total waste of time. please don't download this app as this app does not let you sigh in to yoir account. i downloaded and created an account but when i tried to sign in it was always showing that the password entered is wrong even when i was entering the correct password! i request to fix this application,66,1.0,1,0,1,0,2
uber auto takes longer time to response.,7,4.0,1,0,0,5,2
was promised a $10 uber voucher when booking my car in for a service via autoguru. apparently i booked the car under a different email address to my uber account making the voucher null and void. i've sent emails asking for a fair resolution only to be ignored.,50,1.0,1,0,0,5,2
i enter a location loads for half a second and nothing happens. no feedback no errr.,16,1.0,1,0,1,0,2
a real life/time saver when you need a taxi on the go.,12,5.0,1,0,0,2,0
"application is alright, but every driver asks where to go and then cancels the ride. uber should make policies about issue, this is time wasting and annoying.!",29,1.0,1,1,0,1,2
"most of the time couldn't connect to server. forgot password option is tricky, id blocked.",16,4.0,1,0,1,0,2
i love the loyalty 😍,5,5.0,1,0,0,2,0
a few times the drivers miss the exact place of pick up and stop at points near or around the spot. if drivers could take time to read the maps well it will do us good. so far the service is o.k.,42,4.0,1,0,0,1,2
"uber money scaming platform never use uber, uninstall uber",9,1.0,1,0,0,2,2
dear team last week i have ride with uber while booking amount was 211 rs once trip closed amont shows rs 1481 driver force me to give full amount so i have gave full afterwards i have raised request and i got refund in wallet from that wallet u people dont have withdraw options and no customer care and i have some amount emergency i don't have that amount stuck in wallet so u people forcing to use amount to next rides wht use for me to keep in wallet i am not a regular user pls refund.,107,1.0,1,1,0,3,2
if the driver is driving away from the consumer then it's likely they're using another app to drop off other customer. you guys need to penalize these drivers and cut them off. i'm moving back to taxis,41,1.0,1,0,0,1,2
"i haven't been able to book a ride for the last two days, i can't pick my destination if i have input my pick up and vice versa. it just keeps loading for me.",36,1.0,1,0,1,0,2
the location now is getting updated as per the live gps location of my phone. thanks for the update and reacting quickly to my problem and giving me a proper solution,31,4.0,1,0,0,0,0
the uber app in oneplus6 doesn't work. it is like the initial untested version of the app. horrible and miserable are the two words i can comprehend my experience with. please resolve the app issues at the earliest. even after a trip is booked the app screen doesn't display trip details instead it asks me to confirm again and this vicious cycle continues.,67,1.0,1,0,1,0,2
it is convenient only thing driver should be charged for trip cancellation. sometimes they are useless accept trips & don't come but if we cancel are charged. this is not fare,31,4.0,1,1,0,1,2
में उबेर नही चला पा रहा हु मे पास वार्ड भूल गया हु क्या पास वार्ड बता पाओ गे,18,2.0,1,0,1,0,2
i'm so sick of scheduling a ride the night before only to have the driver arrive 10-15 mins early when i'm still getting ready. stick to the 10 min pickup window that you offer or increase it. the apologetic drivers say that they can't see that it was a pre-scheduled job nor my requested pickup time - it's not their fault. i'm angry because i'm made to pay for a 'wait time' charge even though i'm not late! i'm fed-up of this happening every 2nd time! please fix it asap or i'll go elsewhere.,117,1.0,1,0,1,1,2
very poor customer service.i am trying to contact you for a very important reason. there was some technical error and i paid lesser for my trip(estimated fare was rs 500 but i paid only rs 147.since then i am trying to find number or mail id to connect with customer care but in vain.,58,2.0,1,0,0,5,2
uber has become cheater these days they just don't understand riders concern.,12,1.0,1,0,0,2,2
need to improve pool services,5,4.0,1,0,0,5,2
"this app has turned to be pathetic with 0 customer support.yesterday by choosing the closed of the options i wrote to customer care.they're so rude to not even address the issue. on 12 may 2019 i called for an uber pool from andheri east to dahisar.driver refused to take me on he himself accepting the ride and after requesting for 10 mins i had to get down as he was not even willing to cancel the ride,hence i had to cancel. this was firstly both frustrating & embarrassing. i get no help from uber",108,1.0,1,0,0,1,2
the website and app don't match up i created an account last year trying to delete and create a new one. app pulls up the old and website pulls up the new,33,2.0,1,0,1,0,2
unauthorized charges to my account! i was charged a whole 20 dollars for a 5.89 ride! uber then sent me a fraud notice about unauthorized charges. they said they would refund me 14.62 plus a dollar tip i gave! but when i checked my bank account they had charged me 14.62! unbelievable. shame on you uber! i will never use this app again.,66,1.0,1,0,0,3,2
from 2019 the standard of uber has came down. drivers r cancelling rides as per their moods nd convenient.,20,4.0,1,0,0,1,2
"it's great but im having an issue, i am trying to re-enter my master card and it won't except it. thats the main card i use, there is funds to use it but its not letting me do it.",39,5.0,1,0,1,3,2
"с меня сняли за ожидание, хотя я стояла на улице и ждала таксиста. видимо, так убер покрывает разницу с более дорогим, но более ответственным такси",25,1.0,1,0,0,3,2
"how is it that my reviews keep getting deleted? well, apparently uber likes hiding the utter uselessness of their app from prospective customers. of course, i used this app for years but this week i've lost any interest in using it again. they refuse to accept a payment from my card, and now i can't add any other form of payment because of mysterious ""errors"". if they'd bother to fix it, that'd be great. i'm sick to death about reminder emails pertaining to my ""arrears"" but getting zero help.",101,1.0,1,0,1,3,2
the app keeps asking me to pay for a ride which i paid via cash to the driver but that driver didn't mark it as paid in his interface and when i try contacting customer support i find no help or support i even tried searching for their customer care number i couldn't find it and when i try the method they tell me it wouldn't even resolve because the bot responds and it doesn't understand the situation,86,1.0,1,1,0,3,2
"i got on a uber, he asked where i wanted to go. then he said it's too far and cancelled the ride. and i have to pay cancellation charges?! when i booked another ride, it asked me to upload a pic of me wearing a mask. eventhough i wore a mask during the last short trip. did the driver cancel the ride by giving a wrong reason? please remove the cancellation fee. why should i pay when driver cancelled ""because it was too far"" for him.",93,1.0,1,0,0,1,2
i'm not getting share pass option in my version of the app. for my colleagues in office the option is visible and they are able to buy share pass. when i complete a ride i'm unable to make a payment. there is no option available for me to make payment. the option is available only during my next ride booking. it is a horrible experience. i also don't have direct option to contact support as well.,88,1.0,1,0,1,3,2
3 stars because it is good but last time i cook uber my phone battery was just 1% and just after cooking my phone gets switched off i don't know whether my ride came or not but second time when i open app i came up with 83 rs pending which i have to pay to another driver thats not fair and after complaining also the have done nothing. please if u can do something do,81,3.0,1,0,0,3,2
price overcharged so much just when the need is more. didnt expect such a price hike. stop taking advantage when there's issues with local transport.,26,1.0,1,0,0,4,2
pathetic support. clueless outsourced tech support team from india or similar country. i've been trying to log into uber for months. the so called tech support cannot help because they can only read from a template. no thinking involved. my authenticator app does not have uber. i didn't even sign up for that in the first place. if i did i want to remove it. but they can't understand that. waiting for them to escalate it for weeks now. simple solution reset my 2 step authenticationto sms,108,1.0,1,0,1,0,2
sometimes autodriver is not complete the ride and payment option off on paying others,15,4.0,1,0,1,3,2
"avoid like plague. they don't have any customer support in india, just a stupid in app help and you won't get any refund for being overcharged for their technical errors. they overcharged me by 4 times for their gps error but haven't refunded my money even after 2 months. in case of issues, they'll ask you to contact via in app help, then tell you that the problem will be resolved in a week, but nothing happens and you're back to square one. ola while being more expensive has way better customer support.",95,2.0,1,0,0,5,2
i take uber everyday and without i would be lost! the drivers for the most part are kind and very friendly they when to just let it be a ride n not a friendship waiting to happen. i am so grateful to uber,47,5.0,1,0,0,1,0
how can you give me that i give a ride amdd my last ride i never ride both cause they refuse and they ask me to cancell. i wish their is a invoice. why will i spend money on this. on the top of that why they used to ask me where to go and how much fair its written? m safe with ola and me. ill save all d send all to my colleagues cause they are with me m open minded if they tell me they couldn't i understand. its just means that they don't want the location. but m sorry to say this,111,2.0,1,0,0,1,2
"signed me out at last moment when im trying to add payment method and when im trying to sign in its giving me errors, stuck and cant find a ride! im getting late for class!",37,1.0,1,0,1,0,2
shortage of drivers. it always takes 1hour to find a driver & book a ride,14,2.0,1,0,0,5,2
"i am a service member who just got back from a deployment. while on the deployment there was no uber services available. i noticed on my bank that it was pending chargers for the uber service. so i went on the app and it did not show a place to cancel the pass, according to help and googling how to cancel. as a result it charged me the entire deployment for a service i couldn't use. so once i got back, i reached out to customer service to help about the issue and they did not want to refund for all the dates i was on tour. they saw in the system that i was not using the service at that time. i also volunteered to show them my orders in efforts to take care of it. i was told they could not. i then asked to speak to the supervisor and also to request to see the policy they have on assistance for service members going on a deployment. i did not get any answers. i then requested the transcript of the conversation, and the help ended the conversation. it then asked me was my need met, i replied no and nothing happen. i did not go over and fight for a company to not have in place assitance for service members and i will forever on out use lyft or rental services from another company!",282,,1,0,0,5,2
"apps is good , the price is inconstant increase by 20++ just because of high demand .",17,3.0,1,0,0,4,2
took a while to download the update but noticed nothing new.,11,4.0,1,0,1,0,2
"estimation is completly wrong. app says that wait time is 4 mins, after connecting to driver the wait time changes to 20 mins. made me late a to a few appointments last couple of times i used it. also gps is not precise and wants me to wait in the middle of a road",57,2.0,1,0,1,0,2
"i have used uber in europe and india. it works very well in europe. in india, it has some major problems and almost all of them because of partner drivers. when you book the ride, a driver will accept the ride but won't start moving unless you call them. then you have to tell them where you are going and then they will decide if they want to take the ride or not. if you are going to/from the airport, they will almost always ask for extra cash.",100,4.0,1,0,0,1,2
i am not sure why we need keep minmum balance of 350 in paytm for a ride even though our next ride is not more than 190,29,4.0,1,0,1,3,2
da error a la hora de solicitar servicio. pesimo,10,1.0,1,0,1,0,2
it is an amazing app for our day to day life. and let doesn't charges much also. simply wow.,20,5.0,1,0,0,2,0
"no discount to regular customer, and more price then ola and they also stop uberzip , once i booked the cab it was not moving from his place till 7 mins so cancel the ride and rebooked it so the also charged me cancelation fees, i completed bit no response from customer care.",56,2.0,1,0,0,4,2
the uber driver's after taking the luggage asks passengers to cancel reserve and book offline and raise charge at night hours. we see no options but to accept it. they loots the passengers. i have one of the driver no. who tricked same on me. i can give you the no. if u asks. poor service.,65,1.0,1,0,0,1,2
"atenție! șoferii uber utilizează o nouă metodă de înșelăciune: preiau comanda, parchează la distanță și așteaptă anularea cursei de către client pentru a încasa taxa de anulare. am întâlnit un astfel de șofer care a fugit când m-am apropiat, deși eu nu am anulat comanda. uber trebuie să acționeze pentru a proteja clienții și a asigura un serviciu sigur și transparent.",61,,1,0,0,1,2
always gets stuck. today i cant open trips or messages,10,2.0,1,0,1,0,2
very slow booking. have to wait so long to book a ride sometimes irritating,14,2.0,1,0,0,5,2
"extremely dissatisfied with the service or to be precise i never got a chance to use this service, the drivers keep canceling the request until i give up. fix this or this will be the downfall of uber in india.",39,1.0,1,0,0,1,2
if the cab need to be cancelled it wont even be asked why we want to cancel it and the cancellation charges should be bared by us. if driver denies the duty also you will charge us the cancellation fee sometimes. it will be irritating for us.,50,3.0,1,1,0,5,2
hard to ma gate.when can i just get started,9,3.0,1,0,1,0,2
such a worst service.it don't have customer care number to complain. yesterday i took a ride in auto the driver name was nandakumar m. auto no-4733 initially uber charged me 25 rs but when i dropped the driver charged me 55 rs. he was showing that uber is charged 55. buut. in my mobile it was. showing 45rs i need to contact customer care but not finding contact number anywhere. such a worst driver i never seen he was not starting from the pick up point. he don't know the rules.,116,1.0,1,0,0,1,2
you bring political issues about saudi we delete you.,9,1.0,1,0,0,2,2
i cant place order .everytime.it shows invalid payment .when contact customer service they only say they cant help it,19,1.0,1,0,1,0,2
why is my account blocked? and there is no way i can contact you for help. please book my next ride for me to pay thr dues if any and let me use the app,35,3.0,1,0,1,0,2
"the confirm pickup menu did not appear on my phone, vivo v5+ for quite a while already. i had to use my friend's acc to access uber. please fix this asap 🙁",34,1.0,1,0,1,0,2
"app sucks! uninstall it, bcause is stuck in a blank screen after validating 4 digit code. try to troubleshoot it, nothing. got new phone number cannot use my gmail account because i cannot update my phone number. genious! maybe the rides are good, the app is just garbage. they need a new team of developers.",57,1.0,1,0,1,0,2
i had an hour to get to work. took 40minutes for drivers to stop canceling the trip.,17,2.0,1,0,0,1,2
my ride is jus for 6mins and constantly get a fare of more the $25 is it feasible? can you please make cabs available with minimum base fare as students we cannot afford so much ! i would appreciate if some serious action is taken for this issue.!,49,1.0,1,1,0,4,2
you guys are useless. what's your purpose when one can't get rides conviniently when one needs it? rubbish!,19,1.0,1,0,0,5,2
always have good experience. only thing missing is trying to figure out how to schedule future multiple rides. and i still have to take taxi if i'm making a stop that's usually going to be longer than 3mins.,38,4.0,1,1,0,5,2
i had been using uber ever since it's creation. i've relied on it to get to and from work especially during the pandemic as a essential worker. i was a diamond member and i monthly pass user and uber pass user. most recently my debit card was stolen which lead to me unlinking my card when the new card came it was hacked and being used as a master card instead of a visa. i reached out to customer service and they basically told me to unlink all of my methods of payment and to try to re link methods of payment that would work. someone even asked me to send pictures of the debit and credit cards i was trying to use. uber blocked me from linking any payments and being able to use my app. it's been over a week and i've had to rely on other ride app shares that aren't of quality or service. uber customer service claims my case is pending. while it's pending i'm left with only lyft ride share app to use in my area which is typically more expensive and their drivers struggle to find their riders even with gps assistance. this has been a terrible experience especially considering how long i've been a loyal customer of uber. i'm highly dissatisfied and disappointed,267,,1,0,1,3,2
v good service. i am fully satisfied with uber allhumdulillah.some time captain irrrtate when pickup request call during their current ride and force for cancel.other wise this is v good service,33,5.0,1,0,0,2,0
"booked a ride to the airport, got two notifications that different drivers have accepted the ride, although no driver information was shown in the ride section. was being told pick up is about to happen until about 7 minutes after pick up time i got a message saying ""sorry, we couldn't find you a driver"". how does this make any sense?",60,2.0,1,0,0,5,2
thank to uber.very economical rate and safe ride,8,5.0,1,0,0,4,0
it's is easy to book and travel from one place to another place in a few minutes,17,4.0,1,0,0,2,0
this app isn't useless/bad but everytime i book a cab.the drive use to cancel it and charge money! i request you to solve my problem!,26,1.0,1,0,0,1,2
i never disappointed while use this but last week when i booked an uber and i had been waiting for 10 minutes then the driver cancelled the ride by himself. and i had to pay fee cancellation for the next trip. it was the driver's fault not me but the customer should pay the cancellation fee.,62,1.0,1,0,0,1,0
thank you nd required more customer care options nd offers.,10,5.0,1,1,0,5,0
"the new app sucks. i can't find markers on the map and have to struggle if i have to drop a pin at a particular location. also, customer service wastes a lot of time by not reading messages and sending a standard template response. i have to send 4 emails to fix a pricing issue.",54,2.0,1,0,1,0,2
customer service sucks. just give me a phone number to call. i have a problem that isnt one of your pre- canned list of issues!,25,1.0,1,0,0,5,2
that it help us ;😎,5,5.0,1,0,0,2,0
"cancelled a trip by driver, but i had to pay. pathetic experirnce",12,2.0,1,0,0,1,2
tried to get an uber from work just now and it would not let me pay whats that all aboug,21,2.0,1,0,1,3,2
this disgusting service embarrassed me in from of my relatives. frst of all they have issue in digital payment. so i thought to do cash payment and then pay from my google pay as i do. but now u stupid ppls changed it. u can't change payment option in mid ride. i had to tell my relatives to pay 700 rs. never gonna use this service again and plz. u guys also stop using it. these ppl even don't have a fixed rate. some time it shows 500 rs then 700 rs than 1200 rs.,111,1.0,1,0,1,3,2
i want one improvement in this application in uber we cannot download or mail the ride receipt directly from the application. but in ola this is possible.,32,5.0,1,1,1,5,2
wouldn't accept my pay card even though it is a visa so the app is worthless to me. i'm not going to pay fees to withdraw money from my pay card just to pay more fees to load the money to another card when lyft has no problem with accepting it.,53,1.0,1,0,1,3,2
"i am dealing with the online payment issue since so many days where i paid the driver the amount after the ride has ended but, still it shows outstanding balance is due and that i haven't paid the driver for the entire trip. uber support is not helping at all, i can't even book the ride until i pay the due amount of my previous ride that i've already paid. extremely poor service, now the app seems to just loot it's customers charging them twice and not correcting their errors. it's a shame.",104,1.0,1,0,0,3,2
upar use karte hue mujhe kafi time ho gaya per meri har right panel jyada charge laga kar dete hain matlab jitna amount aata hai usse thoda jyada ho to make payment karna padta hai uber ride wale bhi ride cancel kar dete hai tu bhi mere ko recharge karna padta hai please aap is tissue ko meri theek kijiye har bar mere ko ride mein jyada paise dene padte ride wala cancel karta hai to uske paise bhi dene padte dusri light mein,105,1.0,1,0,0,4,2
the encryption of driver identify consuming time,7,5.0,1,0,1,0,2
"your new pool sucks, your service sucks. i used to take pool service for more than a year, today with your sucking new update, even at night i am dropped off at 500m from home. i uninstalled your stupid app.",44,1.0,1,0,1,5,2
🤮🤮 bakwass app. if a person is his emergency and want auto. ride will be booked for 1st year death anniversary. take a bow uber.,29,1.0,1,0,0,5,2
google map needs to be updated.,6,4.0,1,0,1,0,2
"starting to get really annoyed with the random ""uber x can take you to blah blah address is 5 minutes"" despite not looking for a damn cab. i'm pretty sure it has something to do with an update, but if they can at least put in the settings to take that feature off of be much happier.",62,3.0,1,1,1,0,2
so far i am very happy with the service i have been able to have very nice people as drivers.,20,5.0,1,0,0,1,0
"meh. taken ubers for years and i've gotten told to ""get the hell out"" for correcting their direction i've gotten pointless charges, but i havd also had super cool drivers and have gotten free rides. uber isnt the worst but they are pretty good with customer service.",48,3.0,1,0,0,1,2
i think uber should work on the part of services to be provided to the customers. drivers argue too much with clients and they don't put on ac if demanded by clients. if client demand to put on ac then they ask for extra charges. if u don't want to give proper service then mention it clearly. even the drivers don't accept online payments. i think uber don't need customers now. i think i should un install uber app now onwards.,91,1.0,1,0,0,1,2
hu aa application thi bovajj khushhh chu kyay pan bahar javanu hoy tarat jjj 10 minit ma gadi avi jay che ne sara's suvidha ape che atle i will happy,32,5.0,1,0,0,2,0
"stuck on google verification process, tried 30-40 times but no result, please remove google captche and use some easy to use and user friendly captche.",28,1.0,1,0,1,0,2
"a location i had been to was listed as recently used and i selected it, and it took me n the opposite direction to not where i wanted, qnd of course my total cost had to go up because i was updating my trip after i realized we were going in the wrong direction.",57,1.0,1,0,1,0,2
very good 👍 so far. arrived safely and on time.,10,4.0,1,0,0,2,0
both the web app and mobile app are absolutely terrible. they are super unreliable. i often have to log back in and often get errors about unkown errors occuring. i guess i'll use lyft.,38,1.0,1,0,1,0,2
worse customer service ever! they dont even talk about the issue same reply just copy paste to all issues!,20,1.0,1,0,0,5,2
such a bad experience in this app the driver didn't even pick up my request i just wait for 20 min and tried in 3 mobile and then also they didn't pick up request and they increase the on sky it was 334 and suddenly it became 840 never use this app,58,1.0,1,0,0,1,2
"i uninstalled this app a few months back, but i just downloaded and installed it but i can't sign it again. i want to talk to with an agent but iam not getting any no.",38,4.0,1,0,1,0,2
"i hate that it's so confusing when it says put the pin where you want to be picked up. i'm where i am when i order the uber so why do i need to mess with a pin? also why do certain uber drivers ""expect"" me to go to where they are even when they made the mistake of stopping blocks away from where i am.😡 i should not need to go to them. yes there are wonderful drivers that i wish there was a option that i could request them again but i know the drivers make their own schedules😢.",113,4.0,1,1,1,0,2
after an update this app is no longer working. not sure what's up with uber but i guess all the people at the top of the pyramid habe gotten their money so we dealing with what's left.,38,3.0,1,0,1,0,2
informed and organized driver who knows what to do,9,5.0,1,0,0,1,0
"can't update personal info. old phone number, old credit cards. can't verify any of the old information. so i guess my account is lost? but you keep my email address attached to it.",36,1.0,1,0,1,0,2
gps needs help finding address,6,3.0,1,0,1,0,2
i have $100 gift card credit on my account and cannot travel. fix your lazy app!,16,4.0,1,0,1,3,2
"uber is not working for me, it's asking for my no. i give it but it always say something went wrong",19,2.0,1,0,1,0,2
the ride part of the app is great but the food(uber eats) part was great at the height of the pandemic but now i literally can't find one restaurant that is available on the app. i downloaded grubhub and had every restaurant in palm springs and the surrounding cities to choose from. what's the point of even having uber eats anymore?,63,2.0,1,0,0,5,2
terrible app .auto driver was in front of me and he refused to come and ask me to cancel the ride .and earn money no support for customer. auto driver was in different attitude . overall experience was wrost.you should have control on drivers and locations and should have given all information in starting of ride clearly .ab beech ride mei insaan kya karega.extra payment karke jana hi padega,81,1.0,1,0,0,1,2
during my last traveling it was really bad experience. at first it shows rs.109 for my trip bt at end total fare was 295. this is extreme,28,3.0,1,0,0,4,2
i deleted the app. uber supports people who broke into the capital. i will not support a company that supports terrorist like john sullivan.,26,1.0,1,0,0,2,2
useful when needing a ride,5,4.0,1,0,0,2,0
"i always get to where i need to go but i only ever seem to get a competent driver about 1 out of 5 times i get a ride. it's insane to me the amount of people i've had take me to the wrong place or go the wrong way, making me late for work. this service used to be worthwhile but nowadays a cab is just about the same price and atmosphere as far as i can tell. but hey, at least the cars are nice.",95,2.0,1,0,0,1,2
one thing i want to share to everyone who is downloading it.once ur money has been spent unnecessarily on uber they are never gonna help u.ur money will be gone.coz they will never return that money back even if they didnt provide the service.this is the level of their professionalism.i will share 2 story: 1) i completed ride for 3 kms after that car gets stopped and unable to start again and i have to pay full price 2) double payment if done to driver they will keep it and u will just cry.,118,1.0,1,0,0,5,2
the ride was awesome very knowledgeable and likable person. i was not happy with the app because it would not do what it was supposed to do and then it messed up.,32,4.0,1,0,1,0,2
on time. pleasant ride and conversation.,6,5.0,1,0,0,1,0
driver always take long to accept a ride and some of them are rude . i'm always having an issue with this app and i've had money deducted from my account numerous times and uber keeps lying to me and saying that they deducted money to check my account which sounds very dodgy. i don't enjoy using uber.,59,1.0,1,0,0,1,2
"wht the hell with this app, it always get blank showing nothing jst map, when i try to book rides. ridiculous",21,1.0,1,0,1,0,2
i love having uber available for whenever i need a ride.,11,5.0,1,0,0,2,0
worst ever experience. not able to add new payment method. app freezes everytime.,14,1.0,1,0,1,3,2
too costly. double charges. i prefer ola,7,1.0,1,0,0,4,2
"firstly, the app doesn't load properly! then the drivers cancel your ride if it's not over a long distance and if the fare is not a large enough sum to satisfy their greed! i had my ride cancelled 6 times because the fare wasn't high enough for them!there's no check on such actions whatsoever and that fuels their rapacious behavior!",63,1.0,1,0,1,1,2
great platform wish i had thought of it,8,5.0,1,0,0,2,0
now a days the cab drivers doesn't us their a/c in cars. very dissapointing service by uber.,17,2.0,1,0,0,1,2
a very comfortable and fast coming ride. good for everyone one and easy to book. 👌👌👌👌👌👌👍👍👍👍😍😍😍😍😍😘😘😘,20,5.0,1,0,0,2,0
it use to let me order an u er with ease and lately it wants a copy of my debit/cc and every time i try to do that it doesn't work so i am unable to use the app. thanks for nothing.,42,3.0,1,0,1,3,2
i was linked my cc cards to pay for a trip. but issue is i can not pay the trip fare after complete a trip. its asked me to pay while try to create new trip which falling user experience and its too odd and its delay if want to quiz book. team need to add options on my trip section to pay outstanding.,67,2.0,1,1,1,3,2
uber availability is good in this app,7,4.0,1,0,0,2,0
"uber's been awful lately. they better start paying their drivers better, and start hooking them up with benefits. waiting 20 minutes for a driver is bs.",28,2.0,1,0,0,5,2
there charge erratically high rates now and there is no one to solve overcharge. yesterday they charged rs 477 for just 4 km distance in a city like jodhpur on a route which practically has no traffic. extremely sad state of affairs,47,1.0,1,0,0,4,2
"it's okay just wish it was a way on our profiles we can put in the music choice we like. i feel like when i get in the cars and they have it on something else like country, jazz, contemporary or something to me it is fine i don't mind, but they change it to something like rap, or something black just because i'm black. and i don't like that stereotype just because i'm black doesn't mean i like rap, or stuff like that because i don't.",101,3.0,1,1,0,1,2
"experience is very bad. driver will tell he won't come and he won't cancel from his part, then if we cancel, charges will be on us only. there is no support option to complain against these. there will be a too much difference between estimated time and the time in which the cab will arrive. not at all a option for emergency situations",64,1.0,1,1,0,1,2
the app is good. one problem i am facing is that i had not added any mail id when creating account. it is with my mobile number. now i am not able to add my mail id,38,4.0,1,0,1,0,2
if the driver cancelled the trip and he run away so why should i pay charges or pay the cancellation fee.? in my app showing i have to pay the charges for cancellation but infact the driver him self canceled the trip and run away i waited for 30minutes also worst service and for that i have to pay.?,59,1.0,1,0,0,3,2
uber price is very high than other service providers. they should think for reducing the price.,16,3.0,1,0,0,4,2
my driver actually waited until he knew i was safely inside before he drove off,16,5.0,1,0,0,1,0
trying to schedule ahead of time i kept getting the error message however i received 3 pending charges for that ride i was trying to setup but couldnt nor got a ride until i reordered another uber. i have summitted my issue and hope the issue will be fixed properly.,50,2.0,1,0,1,3,2
"if there is any issue then, uber will reply or inform you after 30 days. so that they can get way from issues. this is not at all acceptable.",32,1.0,1,0,0,5,2
"service is good, but maps is bad. many times instead of entered address in gurgaon, it defaults to one place in that sector. this causes issues to both passenger and drivers. i always have to manually. set drop pin.",39,3.0,1,0,1,0,0
"for the last few months, almost every uber driver has requested cash payments only. some have even declined the job if i insisted on paying online (to uber). this is extremely frustrating, i don't always carry cash, especially the change amount required for such rides. the drivers say uber takes 8-10 days to pay to them, and they don't have cash to even refuel their vehicles. uber needs to figure this out. i don't want to spoil the poor drivers' ratings because of this.",96,1.0,1,0,0,1,2
app broken. could not add destination. p20 pro,9,1.0,1,0,1,0,2
"thanks to the world overreacting to the coronavirus and uber not issuing a proper notice regarding new measures i was almost late to work. now i might have to pay more to use their services because their putting the cheapest option on hold. this company clearly has profit on mind, not people. thanks for all your help uber. a real credit to the industry.",73,1.0,1,0,0,5,2
"horrible experience i need to go to hospital very urgently, so i requested for a ride than the payment section came, i was proceeding to pay but suddenly it logout automatically and can't sign-in again after i was entering correct password also, than click on the forgot password and reset new password than also same thing persist than i delete the app and again download than i sign in than also same thing persist can't sign-in. i have given 1 star for this app if 0 star was there i would given 0",101,1.0,1,0,1,0,2
nice way of making extra money. the drivers just pretend to be stuck in traffic waiting for us to cancel the trip and pay extra charges for that!,30,1.0,1,0,0,1,2
driver was great uber itself not so much to pricey,10,3.0,1,0,0,4,2
its the best but during excessive demand it became very expensive (some times),13,4.0,1,0,0,4,2
its expensive but always reliable and safe and clean,9,4.0,1,0,0,4,2
"other than the cancellations, which are frustrating, the service is very good",12,4.0,1,0,0,1,2
"very good app, wonderful map, it would be more better, if the trip cost decrease a little bit",19,5.0,1,0,0,4,0
uber is an alternate safe and fast way to get to where you need to go.,17,5.0,1,0,0,2,0
"erratic. i go to rate or tip recent driver and instead get asked ""where to?",15,3.0,1,0,1,0,2
worked fine until the update. now it won't allow me to schedule a ride. the pickup area remains grey and won't accept any address i type in. extremely frustrating. i have seizures and can't drive. i have an mri scheduled on my brain for monday morning and now i won't be able to get to it. this is awful,63,1.0,1,0,1,0,2
app is still constantly crashing and restarting my phone. i have to factory reset my phone every time just to stop it from going so. that's such a burden to have to back up my phone and reboot everything!,40,1.0,1,0,1,0,2
day by day uber service in kolkata is becoming horrible. today 7 times my booking has been cancelled by 7 different drivers who denied to go to a short distance of just 4km. there is no cap in surge prices too. i storngly recomend all not to take uber service and boycot them.,58,1.0,1,0,0,1,2
"the app is mostly good. i don't like that a driver can make me wait for them then cancel on me because they don't want to drive wherever i'm going. i've had this happen several times, and there's no way to issue a compliant about them though the app.",56,4.0,1,1,0,1,0
"service is completely unreliable. drivers drop pick ups at whim and will leave you stranded. better to stick with real taxi companies - to me, the extra few bucks is worth knowing that i will be picked up.",38,2.0,1,0,0,1,2
"i signed up at the web site, then downloaded the app, and after the app asked for my phone number it told me my account was disabled.",27,1.0,1,0,1,0,2
"worst app. always have to face the cancellation from the driver side after they ask for the drop location. till now have missed the flight, missed the appointment with doctor.",30,1.0,1,0,0,1,2
difficul or not intuitive (at least to me) to add stopovers once you selected and confirmed a destination.,18,4.0,1,0,1,0,2
the app needs a some serious word. the driver was impeccable,11,4.0,1,0,1,0,2
"it keeps saying i have an outstanding fee owing on my credit card, however i called the driver and asked if he has recieved his money he says he has. and to top it off the is available cash in the card. 8-( so annoying, i cant request any trips due to that",55,1.0,1,0,1,3,2
"can't add a stop once your trip has started. also, scheduling a ride ahead of time is not possible as the car/clock icon does not appear on my app even though i have the latest version. i read that it may simply not be available in my area or unavailable temporarily. regardless of such excuses, it is unreliable and a needed feature at all times in all areas.",70,2.0,1,1,0,0,2
"wish there was a no star button! customer service is trash! if lyft is available in your area, i recommend it over uber. i'm on vacation in puerto rico & just so happen my phone stopped working. bought a new one with a new number & now uber wont accept my same payment method. i literally had someone back at home add my card that uber ""doesnt accept"" to order me a ride. i even tried to purchase uber virtual gift card and they took my money yet never got the gift card! cant talk to a real person!",117,1.0,1,0,1,3,2
terrible.issues logging in ad someone else hacked my account. worst of all there was noone to contacta,17,1.0,1,0,1,0,2
"haven't used since covid.difficulty getting app installed showing abroad country prefix ""+"". considering to use competitor lyft.",18,1.0,1,0,1,0,2
very good service. but you need to keep check on your driver's. and also not accepting a ride even if it's close by needs to stop. each destination should be respected no matter near or far. your driydont accept or cancel or forward but uber gets the bad name. so pls see to upgrade this problem. i was a patao user but after after using uber i completely changed to uber.,81,5.0,1,0,0,1,0
"last night @1 am i booked uber from noida to ghaziabad , while the driver confirmed on calling but canceled within a minute after a call.this hppened for 2 cabs, then the third driver agreed and drive was carried out , it creates a hell lot of trouble for anyone in nyt when drivers cancel drive after confirmation. really bad 😡😡 not expected from uber",67,3.0,1,0,0,1,2
worst app i have taken a auto ride and i have paid the cash to the driver but it still showing as not paid and i raised a complaint to the uber team they are asking for proofs how can anyone submit a proof if we pay by cash not by online payment it's absolutely radiculous still they didn't even resolve the issue please do unistall the app i recommend not to use.,78,1.0,1,0,0,3,2
i just pay 29.99 for a uber subscription i had to cancel it turn the renewal off and unscribibing,20,5.0,1,0,0,5,2
"this app lacks a customer feedback option. many times certain reasons are not mentioned in the app. at least by providing a message option, customer can report the issue in one go. but time and again you're gonna get disappointment for sure.",44,1.0,1,1,0,5,2
it does not find my location in many instances,10,4.0,1,0,1,0,2
my account was disabled and their customer service team have no idea or information on why account is disabled! moreover they can't even do anything to fix the issue!,32,1.0,1,0,0,5,2
please can i get a truck driver to pack loads,10,1.0,1,0,0,5,2
"my 4-stars rate is, uber maps, don't update their maps there are actually one way streets and uber marks it as two side streets.",24,4.0,1,0,1,0,2
"the app doesn't work on my huawei at all. after inputting my destination, no confirmation comes up therefore i'm unable to request for a ride. your app sucks",29,1.0,1,0,1,0,2
ux and process steps need serious thought both for driver and passenger missing info on (in)capability of carrying luggage by choosen vehicle no option to provide info on car configuration like cng fuel storage in boot no option on to update reason for cancellation when driver is not willing to go post calling the passengers to get the distination details app is taking own sweet time to find willing driver which jeopardize passengers time commitment to reach destination stop penalizing for non,98,1.0,1,1,0,0,2
please fix your bug. everytime i open the app it's shows the last ride and i have to close it again to work. (moto g3 turbo),28,3.0,1,0,1,0,2
"there is problems with uber application almost two weeks in my area cairo, egypt. we cannot even request for transportation. please fix this up :)",28,1.0,1,0,1,0,2
"the driver could not determine that i had asked for the ride at the portland maine airport. once he found me, after 30 minutes, he said there was a problem with my phone connection. i could understand very little of what he said. he did not know where the hotel was, i had to give him the address. it would seem to me that an uber driver in portland maine would know where the major hotels were. i was very disappointed with this experience.",93,2.0,1,0,0,1,2
not able to booka cab. reason it states that i am having outstanding payment which i dont. please look into the issue.,23,1.0,1,0,1,3,2
driver's gentle behavior. god bless him,6,5.0,1,0,0,1,0
had an issue with cash payment and there was no proper way to raise the issue with your queries raising mechanism. unfortunately i paid extra c inorder to use the app for my family emergency.,35,2.0,1,0,0,3,2
it's a hassle to get drivers of late.,9,3.0,1,0,0,5,2
it is useful for 5 minutes ride,7,4.0,1,0,0,2,0
this app issue for not verification code send other to connection check to any time showing this app.,18,1.0,1,0,1,0,2
good policy.but no digital payment in intercity ride,8,4.0,1,1,0,3,2
"quick, clean, courteous and friendly.",5,5.0,1,0,0,1,0
"poor customer care service, they not having customer care number or email to register the complaint. in app they having help session to raise complaint, i did complaint in this help session, 48 hours over still no response,so far 6 complaints i have raised no response yet. my issue without starting my trip,in my app shown on trip status, after knowing that immediately i cancelled my trip and i have charged for ₹52.50 for this cancellation. since two days i am raising complaint on this issue, there is not even single reply from the uber . other taxi services serving better than uber and swift with customer care services. since i am using 3 months worst experience from uber i am waiting for my refund after i will delete uber app and never use their services in future.",147,1.0,1,0,1,5,2
"terrible and unprofessional drivers both for cars as well as autos. the second i entered into an auto recently, the auto driver asked me what the price is that was shown in the app and demanded that i pay rs 100 in addition to that and if you cancel the ride, the app charges you cancelation charges for it. terrible experience on the app.",73,1.0,1,0,0,1,2
uber was doing good until the update. you can't typed in your destination and everything is grayed out. and it keeps buffering reinstalling and installing does not work also. please fix y'all app! us customers would appreciate it,39,1.0,1,0,1,0,2
"😪 i don't know whether it's a system problem but i actually thought the user is supposed to choose whether it's an uber boda or the uber x. but i have no boda option anymore🙄, it's bothering. i feel so inconvenienced 😣. what should i do in order to access the bodas again.",58,1.0,1,1,0,5,2
too much big file not able to download n mobile phone hang due to this app,16,1.0,1,0,1,0,2
can't add voucher that was added to the account as payment.,12,3.0,1,0,1,3,2
"punctual, well manner, smooth and save driving.",8,5.0,1,0,0,1,0
uber is horrible. we just caught uber from thane to our place and as soon as we sat in the cab the driver said uber does not tell us the drop location and the location you wish to go is far and we don't have cng in my vehicle. we had a kid with us and it was raining at 10 at night. we had to get down and then ola saved us.,78,1.0,1,0,0,1,2
not accepting payment from upi (google pay). kindly fix the issue.,11,2.0,1,0,1,3,2
"every time i've used uber they have been on time, courteous and extremely helpful! i would refer anyone that i loved or cared about or just anyone to use this app to get around! this is an extremely efficient and effective way to get around- not to mention pleasant thank you so much uber!",58,5.0,1,0,0,2,0
availability of cabs during peak hours and on holidays is highly uncertain. drivers often accept a ride but cancel it after a few seconds. difficult to precisely plan your trips or be punctual for your appointments.,36,3.0,1,0,0,1,2
"i put the same address everytime and i live at a rv park some people pull up fine and some never come to me bc they ""lost"" doesn't even get brought to my rv park because the map says a whole road over",44,3.0,1,0,1,0,2
uber eats wants to verify my account through facebook before i order. its proving very difficult. not happy,19,2.0,1,0,1,0,2
"after receiving food poisoning on my first order, and attempting once more via ubereats to have missing items that i paid for and not issue a refund for them. the reason given ""this happens on occasion."", so it's perfectly fine to charge me for something that i don't receive? no, that's not okay that is called theft. i've also tried contacting via the supposed phone line you have for immediate support that won't allow you to be put through to a human being.",99,1.0,1,0,0,5,2
"rating 1 star due to my last ride, as he had changed the root from toal bridge as showing his car black listed and then had taken 20 minutes stopage at gas filling station. after completing my last ride, driver charged me extra fare. i warn him for all, that i will complaint in uber, he repplies me that ubsr can not do anything. he replyied me rase complain where i can! that was shocking for me. i am complaint this online. and waiting for that ! can realy uber not do anything agained him.",109,1.0,1,0,0,1,2
never works. tried it on multiple phones and multiple accounts and always get the same error. oops something went wrong.,21,1.0,1,0,1,0,2
useless app. what is the point of having auto rides when the drivers do not want to accept the booking,21,1.0,1,0,0,1,2
pathetic service i booked a ride for my father his train is on 12pm and last minute driver was asking for 500 rs for the ride. said to pay 500 in cash in advance than only he will start the ride. pathetic service by uber driver name dinesh his vehicle no rj 27 ta8976,56,1.0,1,0,0,1,2
i deleted uber and forget the password. now i want to start uber again but i can't. i want my account plzzzzzzzz. how can i reset the password tell me plzzzzzzzz.,33,3.0,1,0,1,0,2
"this app is trash, it won't use my card and i don't know why but it's piss poor service app. glitches out a lot too, just an overall waste of my time and money.",35,1.0,1,0,1,3,2
"i will give 5 stars but not yet, because most of the drivers asked where are you, where you want to go. i don' t understand when i already put my location so why they asked. once you tell them where you want to go they jump my location to another driver and other jump to another its so annoying please resolve it otherwise people will leave ubber pretty soon.",74,3.0,1,0,0,1,2
"i went halfway through the signup process years ago. i tried to sign up today and without card information from years ago it won't let me sign in. i have my login and password but uber requires more than that. this wouldn't even be an issue if they had some kind of support to help would be customers. at this point i'm going with lyft. uber, you have probably lost more customers than you know because your website and customer support is extremely flawed. your website ran me in so many circles and i had to enter my password so many times it kicked me out of the system, even though my password was correct .",130,1.0,1,0,1,0,2
i wish uber update and make people able to drive them self instead with proof of license because most of these uber drivers don't know how to drive at all or they either drive too slow knowing that imma be late for work or anything,49,2.0,1,1,0,1,2
"ma sha allah nick app.but it don't give any types of offers,",14,,1,0,0,5,2
all are good but when u need them urgently they cancel your booking or you'll have to wait too long to get a cab and apart from this other things are okay 👍. and if i talk about its ui part so the animation is good but the colours are not so user friendly . .,60,3.0,1,0,0,1,0
additional cash bill got generated inspite of selecting paytm as mode of payment. customer service only gave copy pasted template replies without even investigating the issue. my final queries are still unanswered even after a day. i have the screenshot of all the messages. i am not going to travel by uber juat because of their pathetic customer service.,63,1.0,1,0,0,5,2
very bad experience lately. not able to get on time. driver's just cancel the ride infront of our face. wasting too much time. please look into this issues. i'm deleting this app.,34,1.0,1,0,0,1,2
"my app has no scheduling option . i haven't ""car-clock"" icon . and i updated it and delete it and downloaded again and there is the same problem . this is very annoying 😏",34,3.0,1,0,1,0,2
a great invention of our times.,6,5.0,1,0,0,2,0
"although the drivers are awesome uber head office needs to do something about wait times and drivers picking up trips but then staying stationary then canceling the trip, a lot of drivers only seem interested in collecting trips that have a larger sum attached, recently i've also experienced drivers not completing the trip on the app which then effects the cost of the trip and you have to fight to get the extra cost reimbursed, used to be an excellent service but is now just ok",98,3.0,1,0,0,1,0
"useful service when public transport is not an option, though occasionally overpriced when busy forcing me to find another way to get to my destination or use another taxi service.",31,4.0,1,0,0,4,2
"you should consider stopping doing business in india. it was so good when it started but is downhill in the last 3 years. driver matching alone takes a long time and after that the drivers either don't confirm or cancel the trip. we would have missed a flight today had i not given up on you and not called a local guy. charge little more money if you have to but if you are making an app like this, the minimum expectation is that i am able to find a driver in the next 10 minutes.",106,1.0,1,0,0,1,2
this is the waste app once driver asked please cancelled the trip i will go same place give me same amount but uber account said cancellation fee also please pay what is that i am facing daily,38,1.0,1,0,0,1,2
uber drivers now ask you where you going.if it's too close they cancel.because they want long profitable trips,18,1.0,1,0,0,1,2
"very bad service, literally all basterd drivers, will not even cancel the request but will not pic the call and stay in one place without moving. not once but several time, it is a struggle every time, i had missed so many events and was late several times, drivers are really really irritating",57,1.0,1,0,0,1,2
"very helpful, and satisfying. thank-you for such helpfulness. and thorough descriptions and examples for use and functionabilty, great team efforts, and support through functionability and smooth useage, and applications useability, and never endinging functioning techniques and samples and all the time keeping my personal choices and needs a top priority. god bless you all, could have never gotten the program set up for my personal choices and needs, all on my own, never this smoothly and easy.",72,4.0,1,0,0,2,0
he was an excellent driver and very pleasant,8,5.0,1,0,0,1,0
sometimes cab drivers cancel trip on their own. they don't pickup calls,12,4.0,1,0,0,1,2
this app and company is really hell. no good service. cream is better then this.,15,1.0,1,0,0,5,2
freight is very high and it's high freight is not on pickup locations it's drop location.,16,2.0,1,0,0,4,2
"worst customer care. worst service sometimes. the cab arrives 1 hour late yet they charge the cancellation amount. when complaint is made to customer care, they don't speak proper english or they were unable to understand. they don't listen to understand what the customer says. they are very keen on closing the issue and not interested in caring for the customer.",63,2.0,1,0,0,5,2
doesn't allow to setup pickup time on andriod,8,2.0,1,1,1,0,2
few days ago i changed my phone i reinstalled uber application in my new phone it's showing ride history and invoice will be erased why i need my last one month rides and bills again kindly acknowledge,39,1.0,1,0,1,0,2
this most recent update is terrible. i use the service to get to and from work. i try to schedule my rides in advance. the newest update has led to rides being double what i'm currently paying. i can't afford those rates. adjust the rates so it's not high way robbery,54,1.0,1,0,1,4,2
everyone should use lyft. help end uber and boycott their garbage service. they treat customers like trash. help put uber out of business!,27,1.0,1,0,0,2,2
first time using uber and it was great. driver terry picked us up in his tesla that was very clean and had nice soft jazz playing. we had great conversation and would ride with terry again!,38,5.0,1,0,0,1,0
app refused to use my address to schedule a pick up. no idea why? i'm in the city.,21,1.0,1,0,1,0,2
on time .very helpful drivers excellent service thanks,8,5.0,1,0,0,1,0
driver issue drop not proper place,6,3.0,1,0,0,1,2
ride did not arrive. had to re book. i would like a refund.,14,1.0,1,0,0,5,2
"this used to be a great app, but now lately when i schedule a ride, the app doesn't even try to find an uber even when i schedule everything ahead of time. it's not finding a driver that's the issue, it's just the fact the app doesn't even try to find one for me now. you guys are costing me my job, as i just turned 18 and haven't had the chance to get my license due to family matters.",87,1.0,1,0,1,0,2
"app is fine and it's great to have alternative options other than taxis. great when there's a sale on too. however i'm disgusted with one aspect of the business model of uber. it's appalling and completely obnoxious that you charge customers double and triple the normal charge when there's high demand, for example during rush hour or bad weather.",61,2.0,1,0,0,4,2
veri high demand to money that's app and waiting time so long please do not download this app unuse ful slowly using this app the value of money increases while we should have got discount,39,1.0,1,0,0,4,2
map isnt working and cannot see status of ride .cannot contact the help desk,14,1.0,1,0,1,0,2
sudden price variation. after availing 20% off price rised from rs 94 to rs 115 to rs 170 in a matter of just 3-4 minutes. a big spam,30,2.0,1,0,0,4,2
"excellent timing. safe, fast, and friendly!",7,5.0,1,0,0,5,0
"except for couple of cancellations, this service has been pretty helpful in times of needs.",16,4.0,1,0,0,2,0
i dont like the fact that you think you can go up 2 dollar more for a ride that's cheaper on lyft,21,3.0,1,0,0,4,2
suddenly my option for carpooling is gone :/,8,1.0,1,0,1,5,2
"always experiencing problem with booking a cab, wasting too much time ~40 mins to get a cab because of uber's ""connecting to near by driver"" policy and cabs are reaching after finishing ongoing trip. this is really fraustrated, traveller may miss train, bus, flight. uber need to work on this and improve it.",56,1.0,1,0,0,5,2
waze sometimes provides long cut trips.,6,4.0,1,0,1,0,2
very bad app. i canceled my ride but they took the whole money.,13,1.0,1,0,0,3,2
pakistan min ab is buri app koi nhyn pahly to rideer km hyn phr driver ko samjhaomsg min kahan jana then aty hyn customer ko to charge kya jata hy ride cancel ka driver cancel kry to?,39,1.0,1,0,0,5,2
"useful at times, but it had grown to be disgustingly greedy. their drivers will accept your request then when they don't like your destination they cancel and you end up wasting time because of those a**holes, and there's no way to report them or even rate them since they cancelled!",53,1.0,1,1,0,1,2
kindly change your method of resolving any issue. surge charges are increasing day by day.,16,1.0,1,0,0,4,2
quick and to the point,5,5.0,1,0,0,2,0
very high rates. and dont have bkash payment systems and no good offers,13,1.0,1,0,0,4,2
"if they would stop the price gauging and random inflation, they would actually make a ridiculous amount of money. but instead they want to underpay drivers so nobody will drive for them. the last 15 times i've gone to book a ride, only 2 of them have been able to be done with uber, they just didn't have drivers, i keep having to use lyft and paying triple",74,1.0,1,0,0,4,2
"well uber used to be an useful app but recently the drivers aren't cooperating at all, they are asking for much more money than it is already given, disappointing attitude, poor behaviour ! cancelling the rides all the time.",39,3.0,1,0,0,1,2
worst experience if it's emergency never go for uber app once we book a trip they will allot a driver and ask for were is ur drop if it's near by location they cancel the trip same issue happened with me.,42,1.0,1,0,0,1,2
best ride service. meaning someone needs to beat them out. just use them. you'll see what i mean when you try to contact customer service. you need to have a phone number to call i dont want an email back or someone typing me stuff. i want to be able to get on the phone and call when something happens. the pool option let's riders pick up people that are literally miles away as well. i've been late to work from uber's that go to the middle of nowhere to pick up another rider many times.,100,1.0,1,0,0,5,2
"i'm not able to download this app, i can't even find the map or the driver's location on my fon.",21,1.0,1,0,1,0,2
good service and driver. my only issue was that i payed 28 dollers for a 15 minute ride. when i ordered it said 14.96,24,5.0,1,0,0,4,2
"honest to god, worst app ever. every payment method i used didn't work despite them all being valid, customer service is a joke, and frankly lyft feels safer to use as a woman of color. if i could rate this zero stars for nearly making me cry out of frustration and anxiety i would. enjoy that funky lil one star.",65,1.0,1,0,1,3,2
"maps need improvement. otherwise, all seems good.",8,4.0,1,0,1,0,0
"for a trip to work yesterday during rush hour in the morning (6 miles), i was charged costs me $13, but the return trip from the same address, same distance at off peak, i was charged $43. where's the logic? why doesnt uber provide a breakdown of the charges anymore? there's no number to call anymore for customer service.",61,1.0,1,1,0,4,2
app doesn't work. i can't order a ride. i've uninstalled and re-installed.,13,1.0,1,0,1,0,2
sometimes payment amount showed different from booking amount.,8,2.0,1,0,0,4,2
they mostly do fraud in anyway,5,1.0,1,0,0,2,2
"my driver was rude, he don't respect my boundaries and was verbally abusive. this is not safe.",17,1.0,1,0,0,1,2
sign in problem password reset error.,6,1.0,1,0,1,0,2
i have downloaded the app about three times and still there is no cash payment option except visa card why?,20,2.0,1,1,0,3,2
"horrible & unethical company. after putting on a huge show about how if prop22 wouldn't pass in ca that fees would go up - guess what? fees still went up. i realize there's no drivers on the road, but that doesn't mean that you have the right to raise the rate by so much. it's a 10 min drive from my house to the airport and my ride was.$37! i wouldn't even mind if their fees went up if they actually paid their drivers. instead uber has single handedly destroyed a portion of middle class.",101,1.0,1,0,0,4,2
"this is a pretty good app. unfortunately, i'm having issues with this app and uber eats opening randomly. in the app and in chrome. so i'm uninstalling it. hopefully that gets fixed in the future. it is quite annoying to be in a different app, and suddenly uber is opening and telling me to request a ride",59,3.0,1,0,1,0,2
refusal by drivers for booked rides needs to be addressed since it is causing time loss for customers,17,4.0,1,0,0,1,2
"the app stopped working. in the map area it does not show the map, but only says google service is updating",21,1.0,1,0,1,0,2
i don't kmow why i have to un-install and install the application every time i need to access the rides or change payment method or any of that because the menu is always blank,34,2.0,1,0,1,0,2
great app to not get cabs when required.,9,5.0,1,0,0,5,2
"fairs increased to the point a taxi would be the same price if not cheaper, as well as cancellation fees if the driver gets there and you don't get in within 10 seconds",33,1.0,1,0,0,4,2
i'm not use cabs because i m not login,10,3.0,1,0,1,0,2
for the most part drivers are fine my biggest issue with uber is their customer service department they just don't care,21,3.0,1,0,0,5,2
"generally ok, but some glaring issues : one annoying issue is that at times it sometimes the suggested pick-up location is a little off from where you are - could be a phone issue there, but could be costly when you are somewhere unfamiliar. also, whilst you can view receipt in the app, you can't view/download the tax invoice. got no choice but to go into browser for an additional /unnecessary step to access that.",89,4.0,1,1,1,0,0
very comfortable service. so nice,5,5.0,1,0,0,5,0
"worst experience,no customer service at all.there is no response to my complaints",12,1.0,1,0,0,5,2
is just getting worse from bad. i wish there were minus ratings.,13,1.0,1,0,0,2,2
was good before but nowadays has become increasingly expensive and this urges customers to look for other ulternatives,17,2.0,1,0,0,4,2
i'm unable to add credit card to the payment method. please resolve the issue. thank you,16,1.0,1,0,1,3,2
my only issue is the map itself. too many bugs. gave me that i need the driver needs a min. to get to my location. waited for >15 min! and its not the first time! other than that the map doesnt update when the driver change his location or move. and it charged me way more than expected. so disappointed. probably wont use the app again,72,1.0,1,0,1,0,2
"watch out, here i come",5,5.0,1,0,0,2,0
today i had a driver just leave. he didn't wait for me. the app showed me he was there. i grabbed my things walked out the hotel door. saw him pull on at the canopy. from. my room to the door i walked around the pool and when i got to the door he is pulling away. when i got to the second door he was gone. took me probably 2 minutes his name is pat.,78,4.0,1,0,0,1,2
terrible. takes long to get a driver and most times they cancel the trip. also no option to update and state that you are exempt from face covering. avoid this app,36,1.0,1,1,1,1,2
uber is always great all over thr world,8,5.0,1,0,0,2,0
"bloody cheaters, they add surge in middle of trip with no reason. trip fare goes from 300 to 460.",21,1.0,1,0,0,4,2
very friendly and genuine driver,5,5.0,1,0,0,1,0
"i use uber when i don't have enough time left to take transit before important events that i need to get to. i've used uber x 3 times, other times my friend jenn did. it works well and is a great way to get emergency transportation!",51,5.0,1,0,0,2,0
map nevigation or location sucks all the time.,8,4.0,1,0,1,0,2
supirnya gak ada yang bener,5,1.0,1,0,0,1,2
good driving but slightly slow,5,4.0,1,0,0,1,2
the app isn't working at all. causing alot of issues trying to reset password,14,1.0,1,0,1,0,2
don't need stop down loading,5,1.0,1,0,0,2,1
introduceti codul tpdu2ue pentru a beneficia de o cursa gratuita!,10,5.0,1,0,0,2,0
"broken app, each update to make things worse.",9,2.0,1,0,1,0,2
plz fix bugs in this app getting irritate with this also remove the option of additional charges if cancelled because it wasn't working properly,25,1.0,1,0,1,0,2
i don't acces my account for three months,8,2.0,1,0,1,0,2
very proud to use uber and i hope to continue with your good service,14,5.0,1,0,0,2,0
awesome app better than a cab but mask sucks,9,5.0,1,0,0,2,0
"i will provide lock , close the company. this is the worst experience till date. last 3 rides were like. drivers refused to come and the company charged us. uber. plz hire a working persons rather than part time drivers. the drivers are way too rude . its a request to close the company. and if u need a lock i will sponsor that. but plzz stop this non sense.",77,1.0,1,0,0,1,2
"first, there is no way to contact uber for immediate assistance. apparently the drivers don't have constant communication with this company either. i had 3 stops to make, which was able to make a request for. the driver arrived on time, but was rude before i even got in the car plus was a crazy driver and he almost crashed into parked cars trying to pull over and arguing with me. long story short, the app only showed him 2 destinations and when i realized it and let him know he was even more rude and told me to change my destination in the app and that he was following my request. while trying to explain to him, he argued back, kept driving crazy. i cancelled my ride and ended up walking 30 minutes to my house. i still cannot find a contact number to get a refund for my cancellation fee or rate his service.",169,,1,0,1,1,2
"what a downfall. uber is officially a last resort now. issues: 1) hardly any drivers (even in london) 2: super hiked up prices when it suits them 3: milk any opportunity to charge more, rather than make it a viable alternative. asking £60 for a 10 min journey because of a bit of snow is ludicrous. this all seems to stem from uber drivers leaving and going elsewhere. i don't see how uber can survive at this rate.",85,1.0,1,0,0,4,2
i gave 2 stars because i was way overcharged for a very short trip and still waiting for my refund.,19,2.0,1,0,0,4,2
"bad experience. it tells to set a password, but then it tells that an error occured",16,2.0,1,0,1,0,2
not being able to create a new account.,8,1.0,1,0,1,0,2
it used to be a great app but not so much anymore the map for uber sucks so i always have to tell them how to get there or else it takes twice as long or they get lost and seems like2 out of 5 times the driver just canceled the ride and doesn't show up or if i doget somebody to show up it'll be a driver who is taking three times longer to get to a place on purpose so he can make the charges higher i just missed another appointment this morning for another guy cancelling after he didn't show up,111,2.0,1,0,0,1,2
i would not recommend. many issues. lyft is much better.,10,1.0,1,0,1,2,2
lot of problem in location detection.,6,4.0,1,0,1,0,2
kindly resolve this tall issues,5,4.0,1,0,0,2,2
"pretty tired of all the drivers either ignoring my pick up or they accept and then they cancel it when it's not ""enough money"" for them to earn. this is a critical issue where i have to wait up to 30 min to get a ride. this is makes me so sad and angry because i loved uber but lately when everyone is declining a simple 10 min car ride instead of me taking a train for an hour. not okay and not professional one bit.",93,1.0,1,0,0,1,2
worst app drivers need to have their access suspended if they keep cancelling jobs i had 30 drivers cancel on me before one desided to show up not good enough might go back to catching taxis at least they show up,42,1.0,1,0,0,1,2
usually driver don't take pickup they tell its to much long distance and said cencel the trip. uber charge me every time cencellation fee. improve your service. so bed service. uber need to improve. 😔😔😔,38,5.0,1,0,0,1,2
app doesn't allow to add stop for only scheduled rides. is it a bug? . please fix,16,3.0,1,0,1,0,2
"driver accepted the request, but drove off in a different direction. uber offers no options for this kind of scenario. doesn't automatically reroute me to a different driver. i have to cancel (charges me a fee) or request another driver although i've been waiting for a while outside in the cold. no way to report the issue since i never took the trip. i have been using this service for a long time, but this experience was extremely bad. never had any issues with other apps.",99,1.0,1,1,0,1,2
tried to get a ride to work and it wouldn't let me set it up the day before and then couldn't find a ride near me and still took the money off of my card. uber owes me over $30 now.,44,1.0,1,0,1,3,2
"sometimes it take long to confirm a ride, otherwise it's good",11,3.0,1,0,0,5,2
convinient and very trusted app,5,4.0,1,0,0,2,0
"uber is costing more than ola on average, may be by 20% as per my abstract calculation. with ola you know how much you will pay prior to embarking on ride while with uber you come to know only after the end of ride according to what computer reading is on mobile phone of the driver. it can be double or 130 to 150% the cost compared to ola as has been paid by me in recent ride with uber. can you kindly explain as to why. thank you.",94,1.0,1,0,0,4,2
es bueno pero podria mejorar ya que a veces el tiempo de espera se alarga porque los ubers sin terminar viaje toman otro.,24,4.0,1,0,0,5,2
there is issue with calling feature. the voice from other side was not audible even after multiple calls i made and also with different uber cabs. kindly look into the issue.,32,3.0,1,0,1,0,2
updates make it more and more unstable. map accuracy is getting weaker and weaker,14,1.0,1,0,1,0,2
the price is a lie and the company steals from you. they charge you what is said then charge you more again later on. watched now multiple times i get a 2nd charge hours later stealing extra money than the price posted. this company needs to be sued and shut down,54,1.0,1,0,0,4,2
"it is not taking my details for sign up each time i add my details it says network issue i tried with data, wife and different location it is not working for me.",35,1.0,1,0,1,0,2
too much amount charged. instead of change your name like a brigand.,11,1.0,1,0,0,4,2
"worst service ever in delhi, kanpur & some cities of the country. searching for the drivers on the uber means total waste of time, nothing more than that. also, some drivers are very misbehaving. sometimes, drivers accept the ride but they didn't come & also do not cancel the ride from their side and if we cancel the ride, then uber charge us extra cancellation cost. so, i gave suggestion to do not install uber. ola is best .",93,1.0,1,0,0,1,2
"my card expired, and i wanted toe re load the card. the app does not allow me to reload with the new expiry date.",27,1.0,1,0,1,3,2
"uber has the worst drivers of any ride sharing business. they continually cancel on you after accepting a ride. when they don't cancel, they drive the wrong direction extending your pickup time thus forcing you to cancel on them. uber needs to take responsibility for their drivers and their customer's time. they will also cancel on you to extend the time of day to get you into a multiplier or higher charged ride.",78,1.0,1,0,0,1,2
its a good app but sometimes the drivers cancel your ride and uber still charges you. so not that cool,19,4.0,1,0,0,1,2
worst app to use. don't allow to login. government should ban in india.,15,1.0,1,0,1,0,2
"late pick up, not connect to contect with drivers.",9,3.0,1,0,0,1,2
i placed an request but no one confirmed. another day tried to book a cab but i asked to pay for the last ride which i didn't take bcoz no one confirm the request. why it is asking to pay for the ride not taken? pls fix asap. worst user experience!,53,1.0,1,0,1,3,2
good app but not so good,6,3.0,1,0,0,2,2
"very bad service. usually i used daily uber to go to my office. once i booked uber and at the same time i tried to cancel it as i have another work. but when i pressed the cancelled button, it was just loading only. toomuch time i again tried to cancel the trip but the same problem. after that i understood that it was the game of uber company. i lost 8 riyal without travelling. i called the driver also to cancel the trip, bit he told me that they dont have such option. so dont trust uber.",109,1.0,1,0,1,0,2
showing 10x price and even vehicle not available.,7,1.0,1,0,0,4,2
"we are unable to change the payment mode during the trip, which you can add, only we have paytm wallet, can you get other wallet option. in paytm also we can allow one more account",37,5.0,1,1,1,3,2
having problem on payment options something went wrong please pay cash for this trip,15,2.0,1,0,1,3,2
"awful experience and wait times and cancellations at last minute **update** i have contacted uber on several occasions regarding my issues that were unnecessary and inconvenience. i even had a driver cancel right at pick up when going to wrong address then had to stand in cold for 23mins waiting for different ride. i use this service because i suffer from seizures, sometimes i have no choice but no time has uber gave me a credit or discount for any of my inconveniences.",92,1.0,1,0,0,1,2
"now too much expensive, i booked a mini ride the actual fare was 450 at the time of booking , but the driver transfer the ride by himself to another driver and he took to much long route and made many unnecessary stops when the ride ended the fare was 1787. it's requested to refund may fare which should be 1337. as soon as possible thanx. as per my mentioned above complain the ubar team just refunded 25 which is very disappointing and meaningless.",97,2.0,1,0,0,1,2
nice app but take money of cancel,7,4.0,1,0,0,3,2
tamara was very efficient and effective.shes an asset to the uber organization.you should be proud to have her.👍👍,18,5.0,1,0,0,1,0
"i was charged for something while i was riding uber to my credit card, they don't want to refund my money. mexico's uber admins really did it this time. it's happened several times. i use cash now.",37,3.0,1,0,0,3,2
great! friendly! easy to use.,6,5.0,1,0,0,2,0
i try to join uber rewards and it says an unknown error has occured. whats up with that?,18,3.0,1,0,1,5,2
can't find amazon pay option in payment,7,1.0,1,1,0,3,2
"first trip was awesome (wilson to wexford centre). return trip the first guy drove into the carpark but drove out without stopping at the drop off stop. he was really struggling when i rang him and seemed to say ""i don't know this area"" (i was having trouble understanding him and vice versa. i asked if he wanted me to cancel and he said yes. the guy who picked me up was excellent. thanks.",80,4.0,1,0,0,1,2
very easy to use. always have had friendly drivers.,9,5.0,1,0,0,2,0
pathetic service. i always prefer ola. better customer service at least you get instant reply to resolve the issue.,20,1.0,1,0,0,5,2
love it! it has helped me a lot when my car is broken.,13,5.0,1,0,0,2,0
rubbish appp.always show fare on peak.even 5 km distance show fare of 700 .dont use this appp,16,1.0,1,0,0,4,2
"my driver is the best, i enjoyed my ride he is a patient person, despite the traffic he didn't increase the ride",22,5.0,1,0,0,1,0
"the most horrible app in terms of customer service, first of all they dont have any customer support number/email, may be they dont want to listen to customer issues, apart from that in app one cannot raise an issue of their problems with the ride, you get only options what they have mentioned to choose from, lastly even after raising an issue uber customer care never gets back to you",79,1.0,1,1,0,5,2
"excellent meet up location at the denver airport! made it simple to connect with driver. i've had 2 different uber rides today clean cars, friendly drivers and knew where they were going! always love uber! thanks!",39,5.0,1,0,0,1,0
wb to turkey folks. :),5,4.0,1,0,0,2,0
uber the best company in the world,7,5.0,1,0,0,2,0
easy to use and accurate. i would give ***** if there was a function to specifically request a car that can seat 5 or more adult passengers comfortably.,30,4.0,1,1,0,5,0
insta crash even after reinstall.,5,1.0,1,0,1,0,2
i am not rating good star to uber.because for any kind of traffic jam they used to issue extra charge as like 100 tk to 500 tk.if the traffic jam is only for 5 min you have to pay minimum 100 tk for that issue.it is totally illogical. they may charge 20 to 50 tk extra for traffic issue but they dont do that.,68,1.0,1,0,0,4,2
stop the updating! if it works leave it alone! its slow when it updates waste time! i hate it!,19,1.0,1,0,1,0,2
"great service, only onething is sometimes when we book the ride, drive called where is the distination, if they do not want they are asking to cancelle the ride, if we study like that uber will charge next ride.",38,4.0,1,0,0,1,2
"app doesn't let user point when driver cancels the ride ater accepting, which is infuriating and you have an important meeting. i have to wake up earlier considering the time i waste requesting a ride.",36,2.0,1,1,0,1,2
today i was emergency but uber driver will not accept my ride request they was transferred the request to other driver and uber waste my pricious time.,30,1.0,1,0,0,1,2
since the last update i can't see the local offers for the visa rewards anymore. it also won't allow me to choose from my contacts when getting a ride for someone else even though it has permission to. the app worked great before i got the samsung note 9,51,3.0,1,0,1,0,2
app no working i try book trip but stuck,9,1.0,1,0,1,0,2
"lyft only offers a small vehicle when you schedule in advance, so i installed uber. tried and tried and tried to schedule in advance, but couldn't do it. the first credit card that i input into the app is a visa travel card that is **embossed** and the credit card numbers are **printed** on the back of the card, so i couldn't scan it. i input a second card but received errors saying that i had to scan the first card. i deleted the card that was not embossed, input a second card and was able to scan this card. every time that i tried to schedule in advance with the second card, i got an error message. uber's support department was unable to resolve. so i tried again this morning and inadvertently schedule a ride for today. so i screwed up, this is my fault and now i have a negative rating as well. very disappointing, i never had a problem with lyft. since i need a dependable rise (am leaving at 3:45am for a flight) i have no choice but to reserve a dependable ride.",244,,1,0,1,0,2
still trying soon i it feel more better when your in need of a ride when some of ur family is not available,24,5.0,1,0,0,2,0
"driver location lags badly, otherwise the app works good",9,4.0,1,0,1,0,2
"was great originally until i had to get a new phone and number and now i cant get to my uber account and tried to e-mail uber, with no luck on how to access my acount. so until that can fix the problem i have i'll go back to using a regular city cab",55,1.0,1,0,1,0,2
"my experience has been alright, but the app keeps sending the drivers to the back of my job. this hasn't been the first time, its probably been the 3rd or 4th time and i just want yall to fix the gps location.",45,4.0,1,0,1,0,0
the driver very nice good in directions communication excellent friendly and safety excellent,13,5.0,1,0,0,1,0
uber rewards is dead. now you must pay $10/mth extra for benefits!,11,1.0,1,0,0,4,2
"uber's fundamental business model is to artificially deflate prices using venture capital funding, driving other modes of transit out of business, and then capitalize on the monopoly. the uber vehicles patrolling for riders are terrible for cities and terrible for the planet. add to that their terrible treatment of drivers and their other shady practices.",54,1.0,1,0,0,2,2
i would have gave 0 for the worst customer service and third class driver's behaviour.,17,1.0,1,0,0,5,2
worst app ever when ther is a need no cabs no autos will book,15,1.0,1,0,0,5,2
your new app version is very slow i can't understand why the app was could not open after download the app,21,1.0,1,0,1,0,2
i fought with this app for at least an hour because it refused to accept my payment card. i contacted support three separate times and tried several fixes and nothing worked. meanwhile a different app found me a cheaper ride in 2 minutes. do not use this app.,50,1.0,1,0,1,3,2
"dynamic pricing in uber is insane. it should not be termed as ""surge"" it should be called unashamed swindling. just not logical to have a surge of 5x. what a pity they are trying to compete with ola.",39,1.0,1,0,0,4,2
this was my 1st uber ride and christopher was great! he helped me with my bag and he was very friendly and professional. he gave me some sightseeing ideas. i would definitely recommend him to uber riders.,35,5.0,1,0,0,1,0
pickup correct location safe to reach tha point. best service,10,5.0,1,0,0,2,0
"prompt and decent, gentlemanly behaviour from driver.",7,5.0,1,0,0,1,0
so very nice and funny! i needed that today.,10,5.0,1,0,0,1,0
i used the eats section of this app to order food and i clicked place order however i didn't receive a confirmation that the order was placed. i then went out of the order to look and it didn't see an order so i went and placed the order again to then get a confirmation but i see 2 orders on the screen and 2 charges on my card. the app is buggy please work on fixing it,79,2.0,1,0,1,0,2
"it's pretty good. much more robust than local apps. still there is bit to be desired in terms of routing, cleanliness and amenities.",24,3.0,1,0,0,2,0
i'm unable to download this app after multiple tries,10,1.0,1,0,1,0,2
"hated uber when they first came out but now i'm a regular user. it's a great idea and it's very useful. they need to work on better guidance systems as often there are issues. i have had pretty darn good responses to my concerns. prices tend to be unpredictable depending on surges/events. the only thing that really irritates me are drivers who can't or won't speak english 😤. also, there's an algorithm or someodd that tracks where you go, stop and pick-up that's not always correct with ur needs.",103,4.0,1,0,1,0,0
2020-lockdown/2021-2022- lockdown(2) greatest app to confirm lockdown in any state anytime without fake news 📰,17,1.0,1,0,0,2,2
i can't use this app. i'm stuck in a feedback loop that asks for a password which i don't have as a first time user. the robot photos are blurry and hard to identify.,35,1.0,1,0,1,0,2
"terribly useless. it asks for minimum 350 for paytm and there is no other payment method. if you're tied up with paytm and have some targets to achieve, don't force us to help you with that. then paytm says no we can't add even 50 rs to your account unless you do kyc, i've completed more than 1 lac rs transactions with paytm. so you can't use uber unless you have paytm. useless paytm and useless uber.",81,1.0,1,0,0,3,2
"today i booked a cab, but driver cancelled the trip than uber charged me for the cancellation fee.",17,1.0,1,0,0,1,2
it's cool but it messes up the payments options and says it doesn't support mastercard plz fix this,19,3.0,1,0,1,3,2
uber was working fine.i always preferred uber. but since last year i don't know what has happened. everytime i try to book a ride its giving me error stating pending payment. i even tried to pay it bt its nt accepting the payment. i even tried re installing the app changed the card details even tried cash payment on next ride still its not accepting the payment mode and i am unable to schedule the ride. its really frustrating.,81,1.0,1,0,1,3,2
uber has the worst customer service. i was trying to explain to them how much driver took a wrong route and they wouldn't listen to me. 2nd worst customer service i have ever experienced.,32,1.0,1,0,0,5,2
every time destination showing wrong,5,2.0,1,0,1,0,2
it is asking to update app again after downloading.,9,2.0,1,0,1,0,2
the price is very high. should avoid to use less as possible. ola is quite better in terms of price,21,3.0,1,0,0,4,2
everytime i try to download the app it wont download and i even tried to restart my phone and it still wont downloas,23,1.0,1,0,1,0,2
too high rates and also charges for cancellation. this has to be stopped,13,2.0,1,0,0,4,2
driver did not receive call & did not come to pick up. he even not cancell the riding request.,18,1.0,1,0,0,1,2
please add a feature to select sim card 1 and 2 while calling the number. my uber registered number is in slot 2 and your app does not give option to select that number while calling.so it becomes really hard sometimes to contact the driver.,48,4.0,1,1,1,0,2
once you put your information in it doesn't start what the hell man? i've been trying to get past using my email address for two weeks nothing works.,30,1.0,1,0,1,0,2
"i think uber is a great alternative to hailing a cab, riding on a bus or walking. although there are glitches with some of the uber app both for driver and rider if people could be a little patient and compassionate. it is not always the drivers fault. a rider can put in a wrong pick up location that could add confusion. it hurts the driver when things are not exact. money = time. time = money. after all is said and done, it is a great choice.",100,5.0,1,0,1,2,0
"today ,i have no issues my journey is comfortable",9,3.0,1,0,0,2,0
there is always a surge. i have had a good experience with uber initially but now the prices have gone really high. there is almost always a surge.,28,3.0,1,0,0,4,2
one request take fare rent,5,5.0,1,0,0,4,2
becareful with uber they charge me 5 dollars for the driver canceling. if i canceled the ride fine but the driver. and they go back into your account and charge u waiting fee when the driver went to the wrong location. that dont make no sense.,46,1.0,1,0,0,3,2
not u soprt driver 80 rupee loss uber not good so many time booking cancel driver😡😡😡😡,17,1.0,1,0,0,1,2
"my experience with uber is pretty good.it is secure and the drivers are decent. however, the wait time is usually too long as there aren't enough drivers.",27,4.0,1,0,0,5,2
"would give zero. have had the worst rides compared to all other apps and had the easiest issue with my account (new credit card # with the same company) and it has been over a year, have a 1700+ credit score, they still haven't figured it out. on the off chance i can't get another app i still try to fix this account every few weeks. they never even reply to try and fix it.",84,1.0,1,0,1,3,2
it's great except when the app makes a mistake,9,3.0,1,0,1,0,2
"some uber diver are the worst i just get down from that when i ask the driver to stop first to let my family member get down he tell me no , at first we talk he is just joking but when we ask him again he still said no , after when there is a red light i ask again can i get off the diver give me a very bad look on the face he said "" if u don't want to go now i will get leave. how he said this i will never take uber again and i will tell all my friends about this to never take car from uber again",125,1.0,1,0,0,1,2
horrible waiting times these days. driver cancelling trip after 30 mins. no feedback option available on app. in city like pune u r not getting a cab for 15 mins and then waiting time time 20 mins and after that driver cancels.frustrating,45,1.0,1,1,0,1,2
"the new updated app keeps crashing an saying ""oops something went wrong"", uber please look into it.",18,1.0,1,0,1,0,2
"disgusting. for nearly a month trying for resolution of payment issue, but in vain. they're unable to resolve payment issue of amex card.",24,2.0,1,0,0,3,2
i've been having issues scheduling a ride since the past 2 weeks. at first i thought it was the location or internet connectivity but no. tried this from different locations and different internet connections and the scheduling still doesn't work. stuck at the loading screen with no outcome. have to quit and try rebooking and go through the same again. please fix this. also the google pay option doesn't always work,76,2.0,1,0,1,0,2
i am not able to book the cab with paytm option. when changed to paytm to cash mode the i am able to book the cab.,29,2.0,1,0,1,3,2
"uber is great service provider, sometimes issues happen but we trust you resolve and its not under control of you. i have a suggestion that the app should ask for the rating of co-rider also when traveling in pool. its a much needed feature.",46,5.0,1,1,0,5,0
"what the hell, driver is canceling the trip then why should i pay ? 52 inr deducted from wallet kindly refund it.",23,1.0,1,0,0,1,2
fire 🔥🔥🔥! uber is like having wifi lol. i need it and as plus it's everywhere wifi lol. more fire 🔥🔥🔥.,25,5.0,1,0,0,2,0
i have a galaxy s21 and it doesn't work on my phone.,12,1.0,1,0,1,0,2
not 1 issue so far and been using about a year. not 1 bad experience with any of the drivers. thanks uber!,22,5.0,1,0,0,1,0
service is great but sometimes charges are more comparably to other service providers,13,4.0,1,0,0,4,2
the adds must be reduced,5,4.0,1,0,0,0,2
just doesn't work anymore. cars constantly flicker on and off screen. i'll see cars but it'll say no rides available. but the most expensive option is always no less than 20 minutes away. done with it and uber eats.,40,1.0,1,0,1,0,2
i wanted to book auto and confirmed the same. instead of auto booking confirmation i got car booking confirmation with charges applicable for car. this has happened multiple times. please look into this issue.,34,1.0,1,0,1,0,2
"none of my payment options are accepted. that includes my personal bank card and my netspend prepaid card. i have tried to sign up with you guys multiple times over the course of approximately one year with no success, so i ultimately signed up with lyft. lyft accepted my bank card on the first try.",55,2.0,1,0,1,3,2
worst user experience. uber has zero customer care. total waste of time,11,1.0,1,0,0,5,2
i can't sign in my account what the problem with my issue don't know,14,1.0,1,0,1,0,2
"you are charging me $5 for a trip you cancelled. i did not cancell the trip, uber did.",17,3.0,1,0,0,3,2
i have forgot my luggage bag in the last ride yesterday night.later i caught the driver number.and contacted him.he return me my bag.i didn't check infront of him.after i reached my home then i have checked my bag.the driver has stolen my clothes nd some lagguge.and he is not responding my call.i have calling him from yesterday he didn't responding.so please help me.is there anyway i want the driver address or else auto number etc.,88,5.0,1,0,0,1,2
providing good offers but facing server issue. accounts are getting blocked. worst i stopped using this,16,3.0,1,0,1,0,2
pathetic customer care. charged me excess and have beeb following up with them since last 8 days and now they say that i need to pay up. they are not realising that there systems have got bugs and they are blaming the customer.,47,1.0,1,0,0,5,2
"this is so unrelaible app , i waited long for driver to come but he was living with his own ego he did not come so i had to cancel and now i have to pay penalty for that , apart from that it's really really hard to talk to cutumer care executive to resolve an issue.",57,1.0,1,0,0,1,2
"error message telling me that i've opted out of receiving sms messages and to test ""start"" to a specific phone number.after about 15 attempts of doing this it finally worked. just for the next page to tell me there was too many attempts with my phone number and to try again later.are you serious? all i wanted is a ride to the airport! smh",71,1.0,1,0,1,0,2
"i put in an address and uber says ride coming in 30 minutes. that is too long so i find another driver who picks me up in 5 minutes, but uber does not cancel my ride coming in 30 minutes! i cancel and tjey tell me there is a charge! terrible! fix your app! nobody needs 2 rides to the same place!",62,3.0,1,0,1,0,2
not bad still helps others but some drivers cheat for increasing their trips by telling wrong location is booked by you,21,5.0,1,0,0,1,2
i don't like the list of issues when you rate a driver less than 5 stars. sometimes none of those are the issue. there should be an 'other' optio,31,4.0,1,1,1,0,2
"this app has gone down hill, all drivers do is wait till they get a ride at a high price and then if they don't have a ride that's worth their while they stay in the same spot until you cancel, something needs to be done about these lazy garbage drivers.",52,1.0,1,0,0,1,2
this time the driver was very professional.,7,5.0,1,0,0,1,0
i need customer care contact details. i have tried ur no. bt it doesn't work.,15,1.0,1,0,0,5,2
i been robbed! (uber) zero stars brought a uber card for the first time after trying many times to load the card with no success not to mention i'm a disabled senior citizen yes i have been robbed by uber !,43,1.0,1,0,1,3,2
we need this in rwanda.its awesome.,6,5.0,1,0,0,2,0
most worst app it is when i am arrived in a uber car drivers are not allow us to on ac of the car please fix this problem soon as possible,34,1.0,1,0,0,1,2
it was getting late and i needed a ride so i downloaded this app and was able to get one for way cheaper than lyft. thank you uber you guys are lifesavers!,36,5.0,1,0,0,4,0
i can't log in with my forgotten password so that i need to login new password and issue with contact number and email id so plz reply to my review,32,4.0,1,0,1,0,2
app is good but its taking too long while booking a ride,12,4.0,1,0,0,5,2
"on time, professional and the suv was very clean. would recommend him 100%",14,5.0,1,0,0,1,0
uber has started giving worst service in bangalore. and their customer support is pathetic. they don't even care to answer your queries. they don't even bother to reply or resolve the issue. i have already gone to the help section and tried. and there is no escalation matrix as well. so what should be my next course of action? consumer forums? seriously am very much frustrated with their service.,73,1.0,1,0,0,5,2
not a fan of surge fairs but other wise a good service.,12,4.0,1,0,0,4,2
"the worst part is if i book one cab it automatically book other nearby cabs, moreover drivers don't pick the call. when the worst service call me for more explanation on issue i faced",35,1.0,1,0,1,0,2
i think the cars most driver's use are too old . when u started the cars were better . i can't be paying for cars that are too old,29,2.0,1,0,0,1,2
"smooth ride, friendly and courteous driver.",6,5.0,1,0,0,1,0
"i don't want to make it here but my issue was not addressed properly in the help function. the story is: i'm in hong kong, i work on the hk island side and live in kowloon. when i go home from hk island to kowloon, the estimated route was always through the western tunnel that costs $75. the problem is, when the driver took the alternative route - the cross harbour tunnel of $20, the app always counted me $95 for both tunnels. this is simply impossible! but the help refused to adjust the fee!",122,1.0,1,0,0,4,2
less prices comfort and great experience,6,5.0,1,0,0,2,0
"poor service provider company, i have an error while booking the cab. i have reported it to customer care , it's been one week but till now they have not resolved the issue. the only response i get is "" we are solving issue, we are working on it",50,,1,0,1,0,2
worst experience with thia app. ola is much better than uber.,11,1.0,1,0,0,2,2
uber needs to provide ride till bhiwandi,8,4.0,1,0,0,5,2
on time and drvier very respectful,6,5.0,1,0,0,1,0
good smooth driver. very nice. good conversation.,8,4.0,1,0,0,1,0
"it won't even let me download, every other app i tested works except for this one",16,1.0,1,0,1,0,2
driver asked me to cancel the ride and book out of the company uber.then during ride.he stopped uber navigation.and took me in unknown place around 27 km far away from the destination and then he started using google map but he didn't follow google map as well properly.i had to open the location in google map and then after 2 hours.which i would have covered in half an hour.i reached at my destination.i was scared like hell during the ride.amount was initially 133 rs but he earned 396 rs,104,1.0,1,0,0,1,2
"you need take care about, gps (location) related problems.",10,1.0,1,0,1,0,2
worst thing is no call support or anything has been provided in app. only stuck with some limited options which didn't help either. now whom i supposed to contact if rider refuses to pick me and to cancel the ride too. please provide customer support details atleast so one can deal with their problem.,56,2.0,1,0,0,5,2
"wish i could order 2 or more cars from the same account in the same time. in rest i am very happy, very good app.",28,5.0,1,1,0,0,0
"a week later and i still haven't talked to a human.got charged 3 times for one ride.had to fight to get the money back.now they are saying i owe them. sorry not sorry, garbage customer support, garbage help sections.oh yea and when the ride came, guy tried to refuse my mom's lapsize service animal.made her wrap it in a blanket pretty close to finding a way to file charges against you",79,1.0,1,0,0,5,2
overall the app is okay but the worst thing about the app is that they first overcharge you on a trip and than refund you the amount in uber cash in order to make you book uber again with that money. i had an trip booked of 58 and i was charged 121.,54,2.0,1,0,0,3,2
uber family no longer working,5,3.0,1,0,1,0,2
"i think you need to fix the gps and map, because seriously it's getting really annoying to keep guessing where the driver went, the whole thing suppose to be stress free, but because of this gps i'd need to be more stress than it is",46,2.0,1,0,1,0,2
open ho jati pr num jese he add krta kch dair bd back ho jata ya error aa jata,21,1.0,1,0,1,0,2
"no longer possible to pay with my visa card, without any explanation nor support. back to cash payment, disappointing !",19,2.0,1,0,1,3,2
its a really good app but sometimes uber drivers are disrespectful and tell me do you want to pay outside of uber.maybe this is only in egypt,29,4.0,1,0,0,1,0
"recently the payment has become so much complicated, i had to pay 2 or 3 times extra for a previous same ride, the fare was just getting added to the next ride even when i already paid for it , and when i tried to add upi to the payment option it charged ₹1 but the upi wasn't added and that happened more than once, they are just robbing people of their money, i gave 2 stars for the driver's services only",97,2.0,1,0,1,3,2
this app has too many issues it only worked one time for me after that it kept saying my payment options where not working which was not the case. so i switched to lyft.,37,1.0,1,0,1,3,2
"this idiots cancelled my account because i sometimes drive for uber and sometimes need a ride and in their system shows a double account, so they just cancelled both. there's no phone number i can call to fix this. how stupid is this.",45,1.0,1,0,1,0,2
"usually this app works fine, but lately it's not been working for me. i keep getting stuck at the screen stating i have to verify info. i enter cc info, keeps redirecting me back to verification screen. i take a pic of my id, keeps redirecting me back to verification screen. i uninstalled and installed, same issue keeps happening. i'll try once more then i won't bother. obviously something is not right.",79,4.0,1,0,1,0,2
"i need uber ride to pickup my granddaughter abigail kamara from lowell general hospital to 197 cumberland road lowell, ma",20,5.0,1,0,0,2,1
every time auto get cancelled by drivers,7,3.0,1,0,0,1,2
"continuously 3 moto drivers denied my booking now so waited for nearly 20mins, then got rapido, i don't recommend moto to anyone",21,3.0,1,0,0,1,2
the driver half way while arriving cancelled the trip and i am being told to pay for the expenses it took to come for the half way 😡,29,1.0,1,0,0,1,2
"o app está com um problema sério de localização, eu digito certinho a rua e número que quero e ele manda o motorista para uma rua adjacente. isto tem acontecido com muita frequência e já me causou problemas, volta e meia perco viagens por causa disso. por favor, consertem este problema técnico.",51,3.0,1,0,1,0,2
the best transport app ever made. the rates are just overpriced.,11,4.0,1,0,0,4,2
"invalid payment and unable to schedule rides. wasted an hour trying to schedule a ride with paypal and my cc alone and it is always stuck on ""scheduling your ride"" or says invalid payment. support has been unable to resolve this after 3 attempts so i guess i will have to live without being able to schedule rides.",61,1.0,1,0,1,3,2
unreliable you could be stuck waiting for hours waiting for your ride to get picked by a driver and theres this surge where they double even triple the original amount needed to pay for a ride a 10min ride could end up costing 34 bucks this has completely became so unreliable it's be easier to take public transportation at least there you know the bus/train can pick you up on a set schedule,78,2.0,1,0,0,4,2
"payment option of upi n paytm given but when we go for that payment mode error occurs ""unable to book the ride",23,3.0,1,0,1,3,2
they take care of their passageners.,6,5.0,1,0,0,2,0
great mode of transportation for everyday and emergencies. the fare estimate increases when it gets busy. very convenience but. i gave them a 3-star rating because customer service may send an initial email after you report an issue but does not follow up.,42,3.0,1,0,0,5,2
having more and more rejected trips or drivers going in the opposite direction once a trip is assigned to them. competitor apps don't have these issues. now using uber only when the competitors don't have capacity,36,3.0,1,0,0,1,2
for the most part i've use uber for a while now but as it's gotten popular the prices are just ridiculous. for a 15 min ride into the city was 35. i decided to get 10% off your next ride with my points. i went to put in the address again and the same ride is now $50 but with 10% off so 45. 😐they change the prices to be the most expensive at the most inconvenient times. i've seen uber prices for 80-90 for a 20 minute ride. they know it's messaged up because there are times where i leave the and go to the lyft app and then back to uber the price drops a few $$. i hate that the company is at a point where these reviews won't even make a difference. it's not fair what they do and they don't even pay their drivers a fair price. back to taking taxi's.,188,1.0,1,0,0,4,2
"worst app made in the history. seriously cant even login, always have issue with payment.",15,1.0,1,0,1,3,2
my safest ride hailing option.,5,5.0,1,0,0,2,0
it's very easy to use the prices always seem fare and fingers crossed i have always had great drivers. friendly and ready to help load bags at the airport. i love how you enter your destination and the driver automatically know where your going. you don't have to explain anything simply jump in your ride and go. whoever thought of uber is a darn genius.,69,5.0,1,0,0,2,0
you should not make discounts on account of drivers. they should not loose money because you are making discounts just to compete with bolt.,26,1.0,1,0,0,4,0
"the new ride and save feature is quite good however since the last few updates i have not been able to split my fare with anyone. the other people receive the notification and it will not show up in their apps. developer email listed here is not monitored, the help section in the app and on the website is useless for my issue and doesnt provide an email to contact and get support.",77,1.0,1,0,1,0,2
while my drug dealers wont give me credit uber does when im broke,12,5.0,1,0,0,3,0
some times it is much clever in not showing the drivers near by for a ride at most needed times. personally verified this one,25,3.0,1,0,0,5,2
my experience is very pathetic with uber i book outstation ride on 22 aug 21 and fare was generated by uber calculating the kms but the driver refuse to go and told me to give extrafare even i got call from uberoffice he told me to give extra so my question is if u know for outstation ride if charges are more then it should be shown when we book a ride very bad experience with uber i give zero star,96,1.0,1,0,0,1,2
"have to add a charge calculation for realtime. edit - the taxi charge is fixed , although we travel from another route. for ubertuk, it is giving the path with highways. tuks are not allowed to enter highways.",40,3.0,1,0,1,0,2
"serious issues booking schuelded pickups,always fails on app but when i log in to the website it works. customer support is useless in helping also.",25,1.0,1,0,1,0,2
"doesn't work. no option to rent jump bikes. help won't load. edit: added payment, now bike option is visible. info would have been nice. edit2: tried to take a bike, wouldn't let me, asked for credit card although i had added paypal account. so far, worst experience.",49,1.0,1,0,1,5,2
"stop letting drivers just canceling trips for no reason, they need sacking",11,1.0,1,1,0,1,2
uber provide good app and service in pakistan but uber stopped its service in few cities of pakistan i used uber in pakistan it was good i want to use uber again i think uber stopped its service in few cities of pakistan because of competition many other companies started their own busniess in cab driving service but uber is still good it would be good to see uber service in other cities of pakistan,84,5.0,1,0,0,5,2
☆☆☆☆☆ 281d5c3eue ☆☆☆☆☆☆ ¡$ 200 en tu primer viaje!,9,2.0,1,0,0,2,0
"decent but sometimes the mapping service doesnt work whereby it doesn't accurately follow the uber car. c'mon guys, you're worth billions so invest it on providing an accurate service.",30,3.0,1,0,1,0,2
today was the 1st day i tried to use it uver in vancouver. it charged me $32 bucks. for a normal cab ride would of only $20. the app placed me 10min away. where i actually was. it orginally said it was $15 bucks. i will be deleting this app. if they dont fix it. warn everyone else. to not using this app. i phone the guy to find out why he hasnt got me. it took me over 20 min to resolve this problem. to get him to pick me up. ill have to use lyft,106,1.0,1,0,0,4,2
login issue when am clicking on term and conditions colum they can put me back on first page where we can enter again mobile no. am frestrated with this waste of time,33,1.0,1,0,1,0,2
people will only pick you up in certain city. sometime they will accept the ride just for them to cancel once they are infrount of your house. way to expensive just for me to be 20mins late to an area i'm supposed to be at. if you live directly outside of a city trying to get in you might as well take the bus even though your going to be late because using uber will make you even more late. not all drivers are like this but this is a 3 times a week issue and honestly i'm fed up.,108,2.0,1,0,0,1,2
"very difficult to download ,needs so much verification. i m booking a taxi not property",15,1.0,1,0,1,0,2
this is a bad review this app is not downloading fastly that's i am,13,2.0,1,0,0,0,2
not working . when needed. showing something went wrong everytime.frustrated with this app,14,1.0,1,0,1,0,2
"there was offer first ride up to 25aedoff so i book a ride in morning 7am and i added my debit card,when i selected a drop location it was showing me 15aed but after confirmation its showed me 34aed so i thought no issue as i am geting 25 off and then i have to just pay 10aed but as i confirm my booking they charged me 17aed additional that means 25off + 17aed= 42aed and when i reach my location again my card got charged uber 30.66aed so total for 72 for 8km,uber is not calling me either.",121,1.0,1,0,0,4,2
uber is no longer transparent to the customers. they don't show which ride was booked during a surge. also they don't show a detailed fare breakdown like before. reducing my rating to 3 stars. what to do there are no better options other than uber.,46,4.0,1,0,0,4,2
"the app wouldn't let me select the destination address. it pops up, i keep tapping but nothing happens. impossible to get a ride initiated",27,1.0,1,0,1,0,2
every trip is a safe one. and any mistake is fixed. on either end!,13,5.0,1,0,0,2,0
"i have had safest rides and the drivers are usually very accommodating however, the payment process is not so smooth. there are times when payments is only taken from my account after a day or so. this really messes up my bank amounts. also there has been times where the reversal and new payments is only done a day or 2 after my ride and i am with nedbank. also reversal and new amount process is also not smooth.",84,3.0,1,0,0,3,2
"was charged 3 different charges, only had one ride. one we cancelled ride and got charged. one of the driverd cancelled and charged us anyway. bad experience with charges. the one driver that picked us up was nice. bad way to start vacation!",45,1.0,1,0,0,3,2
"when people travel, they need to carry things but couldn't get to know the cab booked is having space or know and accordingly if we cancel we'll be charged. not fair.",34,1.0,1,1,0,5,2
i've had nothing but issues with the uber. now i'm having issues getting paid. a week ago my instant pay stopped working. and at 6:25 a.m. and said my email was changed back to my old email. can't talk to anybody that will help me. do not recommend. #update i still have not been payed# #its now been a week still no money and no email.## uber what a scam,78,1.0,1,0,0,3,2
new update is not responsive and definitely not reliable,10,3.0,1,0,1,0,2
too many loopholes in detriment of the rider. also too expensive. platform defective.,13,2.0,1,0,1,0,2
had to use lyft because uber stopped working,8,3.0,1,0,1,0,2
"facing mainly difficulty in tamil nadu, because of that rating 2 star. all auto and cab drivers ask for cash and extra 50 rupees or more based on the ride. really crazy. this need to be fixed. have to book private taxi to avoid this issues. in bangalore never faced extra tipping to drivers",56,2.0,1,0,0,1,2
left my cell phone in the car and the driver was nice enough to bring it back 🙏 thank you very much i greatly appreciate it.,27,5.0,1,0,0,1,0
where the hell are we suppose to put our complains or issues in this app. i had an incident yesterday and still i could find a way to get help for it in the help tab all we get is some predefined answer what if we get something else that we need help. evey basic app has that 'contact us' option where the hell is it in this app😑😑😑😑 i was using uber for year now really disappointed with this,99,1.0,1,1,0,5,2
i find the app not very user friendly. for me it doesn't show the option of booking a cab at later time and the option to choose type of cab not available.,35,2.0,1,0,1,0,2
better than ola. increase availability of autos more. your app is good to book a ride. first i book one auto i called driver and he accept to come. last minute the driver cancelled without assaigning reason. i was waiting long time. but after seeing my phone only i came to know it is cancelled. i could have booked some other auto if i have been informed earlier avoiding wast of time. star rating for previous driver is nil and the app also not nice inform cancellation earlear,93,3.0,1,1,0,1,2
my review is precisely for uber auto. they should accept the ride only and only if they want to take it.accepting it and than wasting passengers time by cancelling after 10-15 mins waiting time or calling passengers that you cancel otherwise our money will be deducted. genuinely if there is an emergency people will understand. but this happens on frequest basis. uber should work on this.,68,3.0,1,0,0,1,2
got a new phone and now their automated system blocked my account. shifting to ola.,17,1.0,1,0,1,0,2
"this is my recent experience, i went to delhi and took a uber cab and i forgot my wallet in that cab by mistake, i report the loss of wallet through app of uber but i didn't get any response from them. it is just an option that have been kept in the application but no one actually look towards the problem or help the passenger in any loss. the driver said he will take 2200 for returning my wallet back. however i managed to get it back.",91,1.0,1,0,0,5,2
just want i wanted.a safe ride,6,5.0,1,0,0,2,0
so far i have good experiences with uber. my only issue is the app never givea the proper address i always have to text driver right address sometime i forfet to do that and the driver does not text me or call me and then i get a five dollar charge.ease remind driver to text or call there rider if they are not right at the car when they arrive.but tou gwt two thumbs up. i love uber over taxi any day. love the 5 dollars off.,92,5.0,1,0,1,0,2
it's good but many times it shows completing nearby ride and needed to cancel,15,4.0,1,0,1,0,2
what the hell is this.why does it's price increase after every ride? i noticed it times.plz fix this problem.,20,4.0,1,0,0,4,2
have to say uber is getting worse all the time. i have no issues with the longer wait times do to issues stemming from worker shortage from the pandemic but the service has completely turned its back on the customer that supports it. very difficult to complain about any issues during a trip and should a driver cancel on you (for which they can at any time for any reason) you are charged. after you finally complain you are issued just a credit. its really pathetic update! still terrible!,100,1.0,1,0,0,5,2
the driver cancel the trip and i still need to pay rm5 fee,14,1.0,1,0,0,1,2
my car stopped.in middle of a flyover and there's no.way for us costumers to do.anything or contact anyone in this app.moreover almost same money was cut from my account and again no option for me to complain about it. i have been using this app regularly for years but incidents and carelessness like this made me change my primary mode of commute,62,1.0,1,0,0,5,2
"cant even access the app, says i have opted out of receiving sms messages. tells me to text start to a certain number. comes back message failed to send. tried numerous times. tried to access using social media, same deal looks me back to the sms activation. looks like a common issue with this app",56,1.0,1,0,1,0,2
today during peak hour during my ride search automatically the ride got canclled but pre captured amazon pay amount is not released. i didnt find any option to address this issue so posting here.,36,1.0,1,1,1,3,2
service very good. alert messages to customer needs to improve,10,5.0,1,0,0,5,0
complain k liye option nahi aa raha jis ki waja se me complain nahi ker pa rahi.kindly help me uber,21,5.0,1,1,0,5,2
doesn't work on google wear os,6,1.0,1,0,1,0,2
we have not sitted and he started the trip,9,2.0,1,0,0,1,2
unable to book a cab. shows an error everytime. support resolving the issue since last 4 months,17,1.0,1,0,1,0,2
"great app, a real game changer",6,5.0,1,0,0,2,0
"uber needs to improve driver arrival time estimates, using better real-time traffic data. it can get really frustrating after days of miscalculated trip times.",26,4.0,1,0,1,0,2
***safe your money; don't download this app *** your fare prices are outrageous! $41 for a 25min ride . nahh i'm good,22,1.0,1,0,0,4,2
uber should also introduce an option to pay by cash.,11,5.0,1,1,1,3,2
ap ki cars me songs nahi chlatey,7,2.0,1,0,0,1,2
really worst app unable to login more than 2 months and sent email more than 4 times even i have try to connect through twitter but no response really very bad experience.i don't want to give one star also. what's wrong with that uber ? if you are capable then resolve the issues without giving false promises to people.,64,1.0,1,0,1,0,2
if i have a problem or complain and reported to uber i often get pre-recorded answers. they just go around in circles i'm asked the same question over and over again and given the same answer. they don't address the additional information i send them when i question their answer. oftentimes i don't even think one of their support teams read my email. i have gone to different agencies to file complaints and uber doesn't address them. they don't have customer support phone number four riders.,101,2.0,1,0,0,5,2
used to like the service until i faced an issue and customer service completely failed to explain the additional charge. if on a pool i am dropping midway then i don't expect to be charged extra. i should be charged extra only if i make the driver further from the destination. it isn't logical to be charged 1.5x if we are taking an early drop.,71,2.0,1,0,0,4,2
somehow lost uber app from my screen.trying to download uber app again but cannot.how to get uper app again on my mobile screen,22,5.0,1,0,1,0,2
"new update doesn't show the complete or last 4 digits of the car number, this makes it inconvenient to locate the car.",21,3.0,1,0,1,0,2
uber is great when there are drivers around willong to take all fares not just the big$$ ones. frankly there should be a credit to customers when the driver cancels last minute not fair we have to pay a fee to cancel die to picky operators.,44,4.0,1,1,0,1,2
such a nice and corteous driver! two thumbs up!,9,5.0,1,0,0,1,0
too many issues. 1. no proper location getting deducted. 2. once booking is done later again gets updated and shows different driver 3.drivers accept trip before ending previous trip which makes to wait too long,40,1.0,1,0,1,0,2
avoid using uber because if you miss a car by 4 minutes (even after informing them of the delay) they leave you get charged a lot of money!,28,1.0,1,0,0,5,2
i tried much time for nothing,6,1.0,1,0,1,0,2
uber is not allowing to cancel once called and taking extra 40 rs,12,2.0,1,0,0,3,2
"everytime i make a request for a trip, the driver calls and asks for drop off location instead of asking pick up location, and when i say it, they cancel my ride. it takes hours to book a cab. i would be home within the time to book a cab.",48,3.0,1,0,0,1,2
"even after i have changed the notification settings, repeated messages for uber eats are coming. this is disturbing. do something to stop it",25,1.0,1,0,1,0,2
useless. many attempts to log in failed,7,1.0,1,0,1,0,2
"the app will not let me update my payment method, nor will the website. i clicked ""help,"" and nothing loaded. useless app on my phone that i can't completely uninstall bc it came as permanent software. update: i received a response from a support member. i was told to take all the steps i had originally taken and to update payment online if the app didn't work. (website won't let me do that, remember?) i was also told to use gift cards or friends' and family members' accounts instead. nope. i'll use lyft, via, or nyc cabs instead. why would i waste my time trying to get this app to work when there are others that work fine?",137,1.0,1,0,1,3,2
best app please download this app,6,5.0,1,0,0,2,0
"uber, i have a problem regarding the cancellation fees that i had to pay. the driver cancel my request! then i have to pay rm5 ! i had already reported, then uber gave me rm5 credits but when i want to request for another ride, it stuck! pls fix this as soon as possible.",56,1.0,1,0,1,3,2
uber is a horrible company. you should use a different service.,10,1.0,1,0,0,2,2
"aweful company, uber is the worst. every single time i've tried (10+) i've had a problem. i deleted the app, and then re-downloaded it because i didn't know the address to the grocery store and i had a cart and a basket full of groceries and just wanted to get home. the uber said they pulled up a 3-minute walk away, not walking in -40 with a cart full of groceries, didn't answer calls or messages, he ended up canceling and i still had to pay. this is happened numerous times.",109,1.0,1,0,0,1,2
"love it as i'm always in a different state, can get a ride when i need it.",17,5.0,1,0,0,2,0
i got cheated by driver. and this fraud uber company not responding to my email and not helping me in this matter. driver forced me to collect rider amounts in cash and he did not updated in the system. now he is not receiving my call. and also uber customer support not helping me.i request all people please be aware about this kind of fraud.,72,1.0,1,0,0,1,2
having lots of issues lately.,5,4.0,1,0,1,0,2
"after the driver was not able to find me at the corner of 25th street and 55th way the system asked if i wanted to reschedule, i did not want to cancel, however i had no choice but to reschedule, now i am being charged $6.00. what about my inconvenience.",53,1.0,1,0,1,0,2
only thing that should change is the walk to pick up point and drop off near by location. part of the whole experience is door to door service at current price. someone temporarily unable to do much walking really hinders the experience. it feels as if paying for partial service.,52,3.0,1,0,1,5,2
the app penalizes the rider if you cancel when your driver doesn't show up but doesn't allow you to report drivers who don't show up after accepting the ride.,30,2.0,1,1,0,5,2
looft app no one accepted our request from last 1 hour,12,1.0,1,0,0,1,2
availability of cabs is very poor. and app update is very much slow.,13,3.0,1,0,0,5,2
nice app but some problems driver bed behaver mostly for this way i request to app check the point,20,5.0,1,0,0,1,0
"uber was good. now when you have an issue. a robot chat helps you on the app. unless you pass all of the pre-requisites in the support algorithm, you won't receive a refund for faulty or bad services. if you reverse the charge. they will cancel your account. bunch of degenerate white collar thieves.",54,,1,0,0,5,2
"i paid for my trip by cash since my digital payment was not working. but the app still prompts me to make the payment again so, i can't use uber anymore. i think i have more than 5 friends with the same issue. what a waste",46,1.0,1,0,1,3,2
bike riders ask for extra fare in most of the rides,11,4.0,1,0,0,1,2
recent dilemma. reversal of agreed set fee and application of new fee usually 20 to 50% higher than original fee. sometimes driver knows where to pick u up but wastes time by picking you up at a different pick up point saying they made a mistake and then come back to pick you up from initial pick up point only to charge more. a driver will also charge you toll fees when they didn't pay toll fees or a wait fee when they didn't wait for you. please resolve these issues to make more money from us,105,2.0,1,0,0,1,2
"i use it quite often, its a good service.",9,4.0,1,0,0,2,0
"it's getting worse day by day. cab drivers just cancel the booking as soon as it gets booked. no autos and cabs available. now a days the actual prices are way higher than the estimated prices. i'm sorry but ur services needs to get better. i travel through uber daily, but all this is causing a lot issues.",59,1.0,1,0,0,1,2
best sike this is the wrong sentence,7,5.0,1,0,0,2,0
uber doesn't help in clearing issues with payments if payments made outside the cab to driver and clearing the issues which needed to addressed and extending for over an year without consending the driver,36,1.0,1,0,0,3,2
helpful for dhaka metro drive,5,4.0,1,0,0,2,0
prices should be low . i love the overall experience but i think fares might get more customer friendly,19,4.0,1,0,0,4,0
"when i enter my address for pickup the drivers still pass by my street though it should be properly noted using google maps. also the rating system for passengers is not good idea for uber because the driver can give bad rating if you dont tip. if the rating is gets to low by drivers who give poor rating for not tipping, it can make uber loose customers if their rating becomes low just because of the tipping formality because i know personally im very hospitable to each driver that picks me up. i think its best to remove the rating from system towards customers it may hurt the business",134,3.0,1,0,1,1,2
can't reopened from a new phone is impossible to get any help once i change my phone i cant get my account back. need to have a customer service because there's none,34,1.0,1,0,1,0,2
doesn't take any other payment method always shows error,9,1.0,1,0,1,3,2
"almost all features work great, and my experience with drivers has been good. my only concern is that lately i haven't been able to request an uberpet. the app just wont let me choose that option. i uninstalled and reinstalled the app, but it didn't fix the problem. i would like to see a solution to this since i travel often with my dog.",67,4.0,1,0,1,5,2
"better app, must be updated regularly and should save the location used most",14,5.0,1,0,1,0,0
basically its a international fraud. apart from all known issues they also show less fare when you book and charge much more when ride end for same route shown. this has happened many times now. for last trip fare shown was 32 for a drop at home. i changed drop location to almost 1km before my original requested drop and to my surprise i was charged 60.,77,1.0,1,0,0,4,2
was booking a car after relying on this app at a flyover where there are dozens of taxis but it kept showing error while booking and when someone came to pick me up after 30 min they are calling have you booked a car sir. ridiculous,47,1.0,1,0,1,0,2
good and can do better,5,4.0,1,0,0,2,0
"nice job, good creativity and an option to sequester d massive carbon refilling climate change. kudos to y'all in uber technologies inc. let's join hands 2 safe our mother #planet #🌍",36,5.0,1,0,0,2,0
stop hiring non-english drivers in miami! they really don't know how to navigate when it comes to pick up and to the destination that i want to go. and have people who actually speak english because i tried to call them to see where they are and mostly they don't speak a word of english. it's ridicilous! i'm sorry but it's really not fair when we have somewhere to be and to have some idiot ruin it.,86,1.0,1,0,0,1,2
very poor customer service. you dont have a way to contact customer service other than tagging one of your trips which sometimes doesn't connecr to your issue. terrible support.,30,3.0,1,0,0,5,2
the uber app is so broken. it won't take any of my payment options and crashes.,16,1.0,1,0,1,3,2
"cheating app. when booking a ride showing cheaper rate. when the ride complete asking higher rate, . and there is no option for contacting customer care for the same.",33,1.0,1,1,0,4,2
first time i've used uber. first time i tried to call and they cancelled but still charged me. second time driver was nice,23,3.0,1,0,0,1,2
i was charged 12 cents for wait time. i was there when fransisco pulled up. would like driver talked to about his wait fee.,26,3.0,1,0,0,1,2
i can't understand why your bike drivers alwys cancel the ride after knowing the location. they call and ask the drop location and then cancel it .please see this matter. otherwise i will complain at head office,37,2.0,1,0,0,1,2
app downloading is very slow and difficult,7,3.0,1,0,1,0,2
"i use uber all the time, but unfortunately i have to make a bad review here to somewhat get tech support's attention. on the 12th september i ordered 2 rides. both of the rides didn't come because of the gps of the app. it was neither mine nor the drivers fault and both times i was charged. the email said i have to be there ready to go, i was. i was on my spot, with my shared location turned on for the driver and pin dropped to exactly where i was, but on the app it showed the driver the gps route somewhere else. the first driver, i called and messaged, but he didn't respond to any of them and cancelled. the second driver, he called and i told him here to turn to get to me, but ultimately he couldn't get to me and cancelled. this has happened so many times and it's neither mine nor the drivers responsibility and i shouldn't have to pay because of technical error.",195,1.0,1,0,1,0,2
"customer service"" calls me just to waste my time with how they have no solution either with their glitchy promo. switched to lyft.",24,1.0,1,0,0,5,2
"not evn worth 1 star. pls dont trust this app. drievr will cancel ur trips as thier wish, no punctuality. kindly dont be frustrated because we cant rate the people who cancelled the ride. pls provide that facility too. excelllent service that in emergency i havr to go login to something and that support from your chat team. can u even understand the emergency of a person . dont blaber whomsoever ur am just a uber customer not any1 random",100,1.0,1,1,0,1,2
"obnoxious notifications, practically non-stop. they send me a survey every 3 days i don't use the app but the issues you can pre-select just take you to an faq, so here's my feedback. 1 star, annoying service and not worth the price.",46,1.0,1,0,0,5,2
where is the option to call customer care. provide me the number where i can get my refund in my case the bill was 442 rs but driver charged me 1654 poor service long process,36,1.0,1,0,0,5,2
uber in europe is not reliable. had so many issues.,10,1.0,1,0,0,5,2
please modify the code such that the driver can't cancel the ride you are giving emergency cases help but your not responding immediately you have to see for this and change after completing the trip your are responding and you have to see he is going in correct way or another with the help of booking which was booked the cab by the person if recorded is going on i think you understand,80,2.0,1,1,0,1,2
"after selecting the contact support option, no customer support information is provided",11,1.0,1,0,1,5,2
"not optimized for galaxy s9+ , the driver on map is freeze",12,1.0,1,0,1,0,2
the easiast way to transport,5,4.0,1,0,0,2,0
worse service i have ever seen from uber and specially drivers rude and uncultured people specifically in kolkata worse of uber should never chose uber,27,1.0,1,0,0,1,2
im three time download but not install,7,1.0,1,0,1,0,2
i am using uber from long time and yesterday i got a new phone downloaded this app and i can not sign in.,27,1.0,1,0,1,0,2
bad experience roude drivers pool ride is very bad. m not happy with this app,15,1.0,1,0,0,1,2
driver was on time. good conversation.,6,5.0,1,0,0,1,0
the best. great conversation also.,6,5.0,1,0,0,1,0
cash payment made is shown due still,7,3.0,1,0,0,3,2
most 3rd class app.every time the uber moto accept the ride.after 10 to 15 min they are cancelled their ride. .useless app.,21,1.0,1,0,0,1,2
"texts at every stage so we knew where the driver was. easy to use app. didn't accept cash although i wanted to pay via cash.driver on time, kept us informed and got to airport quickly. first time user, but will use again.",43,5.0,1,0,0,3,2
doesn't work it is never active when i need it cant get anything because it says unavailable,18,1.0,1,0,1,0,2
sometime we call taxi they purposely delete contact request i think the taxi should reponse immediately,17,5.0,1,0,0,1,2
real love drsm life 💞 uber download kore game moja liye,11,1.0,1,0,0,2,0
"my last few trips that i've taken with uber, it would charge me fees or overpriced rides because of limited availability. i mostly use uber on the weekends, so i don't understand how there's no available drivers on weekends. also the app should have a section where you contact customer support. i shouldn't have to go through multiple prompts that won't help me solve my issues with rides.",70,2.0,1,1,0,4,2
"can't use ""one time payment"" anymore so now i have to buy myself a gift card when i want to reload. smooth.",21,3.0,1,0,1,3,2
app re-installation and re-login option are so annoying. forgot password option doesn't work.,14,1.0,1,0,1,0,2
very bad service. when we book the vehicle there is no response from the app. i request you to please fix this bug,25,1.0,1,0,1,0,2
i have experienced trip cancelation from drivers during critical times.,10,3.0,1,0,0,1,2
slogan tell us all the things life comfortable now when you came,12,5.0,1,0,0,2,0
"most of drivers are called and ask the money of ride ,if they are not satisfied of it they just cancel and we have to give extra 15 rupees to them this is very worse fact of this app",40,1.0,1,0,0,1,2
"i used to use uber all the time when i was stationed at fort bragg before i got my car last year and the main big headache was the fact that i would get a driver that was off the installation that did not have military installation access. in other words i would end up waiting until the driver got all the way to the gate to get a call saying that they can not get to me. i used uber again today and the same situation occurred. it is a shame that with all the updates uber has went through that the developers still have not found a way to fix this. the developers of uber seriously need to fix the app to where it alerts the drivers that the customer is on a military installation, and that if the driver does not have installation access to not take the ride. it is very frustrating for military to have to wait until the driver gets to the gate to find out that the driver can not get on the installation to pick the customer up. it would also behove them to make sure that a good majority of their drivers coordinate with the military installations in the area they are driving in to try to get access to them as this will gain uber more business.",252,3.0,1,1,1,0,2
"app is generally okay and helpful but until my issue is fixed the 1 star rating stays. my app is up to date and there is no problem with my location info/mobile data yet uber does not allow me to add multiple stops and when i am able to, the app freezes. please fix.",57,1.0,1,0,1,0,0
i added 50 dollars from a uber card now i don't see it in payment it was added 04/24/2020 can u please help me,26,2.0,1,0,0,3,2
most of the time driver cancels the ride even after accepting it and refuse to go,15,3.0,1,0,0,1,2
"waited 15 minutes in pouring rain at pick up point for my driver, who was circling around the pick up point for no apparent reason. driver then abruptly cancelled my trip and uber then charged me(!) a cancellation fee. no way to contact customer support to dispute fee (customer support doesnt have a phone number or an email address). very unsatisfied and if i could give 0 stars i would.",79,1.0,1,0,0,1,2
"the app is fine. the customer service is beyond terrible! i am asking to delete my account and have contacted the customer service as i received error messages when trying to do so. i have given instructions at least 4 times, but no one seems to understand what is required. it is simple: i have accounts, so please make account 1 the primary account and then proceed to delete both. how difficult is it to understand that?!",84,1.0,1,0,0,5,2
they charged me 100 fine just bcz i cancelled ride two times.their driver doesn't responding at the time.very disappointed,19,1.0,1,0,0,3,2
too many drivers cancel 5 minutes before picking you up.don't go to right designations.don't answer text or calls,17,3.0,1,0,0,1,2
"you have the worst customer care support. you simply waste people's time without taking any option. rapido is far better atleast they have a helpline number where they call. i asked your customer support to call me on phone,but you always insist on messaging and keep on asking same thing again and again. i would give you minus review had there been options.",68,1.0,1,1,0,5,2
have a secondary app on your device as well (lyft) to check prices and get around bad rides when needed. get a different model of tx eventually.,30,2.0,1,0,0,2,1
"the trip should be calculated with speed, traffic jam will take some of moment. thank you uber.",17,5.0,1,0,0,4,2
"the app has an issue with its messenger. sometimes when you click on ""any pick up notes"" it just gives you the option to call",26,3.0,1,0,1,0,2
thanks for giving this application,5,5.0,1,0,0,2,0
the new update is messed up! lost both personal and business accounts. i keep getting an error that i can't connect to the server.,25,1.0,1,0,1,0,2
"account got banned due to unknown reason. tried to reactivate as per the guidelines. received a mail from support team that this is a system generated flag, and they would not be able to lift this restriction manually. account unusable !",43,1.0,1,0,1,0,2
you should bring uber to derry/londonderry,7,1.0,1,0,0,5,0
it doesn't allow me to use pool at all.,9,2.0,1,0,1,0,2
"cabs are not available when required. if available, they are miles away when connected. moving to ola who have better service than uber.",23,2.0,1,0,0,5,2
i was charged twice for a trip. i paid twice since i had to book cab urgently. i asked them to refund the amount. nearly ₹400 have been deducted from my account. fraud behaviour from team uber. it has been 3 rd week. no response from them. don't download the app. worst experience. once the driver started the trip without picking up me and they charged me for that trip. such irresponsible team. please don't download the app. . such cheaters.,89,1.0,1,0,0,3,2
"it used to be cool. don't get me wrong some driver pick you up, others sit and pick who they want to pick up. it took me a hour and a half to get picked up today. for that they get low score. but driver was very professional. he got a good tip $$$",55,2.0,1,0,0,1,2
"i wish i could rate it zero stars for such a well known and high scale app its an absolute dumpster fire. constant glitches, constant errors, and horrible to reach out to when you have an issue. my app has frozen and glitches more times than i can count. i've had drivers stay in one spot or go the opposite direction more times than i can count. i miss my train everyday depending on uber today was my last day and i'm switching to lyft. uber is horrible.",96,1.0,1,0,1,0,2
the app has randomly lost my business profile as well as randomly not connecting to the uber network. even after doing all their suggested troubleshooting things still wouldn't work. lyft worked as soon as i opened it so i'm inclined to think there are just issues with the uber app itself.,52,1.0,1,0,1,0,2
you can write a book full of complaints on this app. the first 2 years with this app was very helpful and satisfactory but since 2020 their drivers refuse to take your trip and until you share your drop-off with them they won't move seriously the team's hiring with their driver's needs to be taken seriously and their moto system is so much hectic it's like one in a million you might find a driver in moto i don't understand who's fault is this i'm done. this app is becoming shitttttttt.,103,1.0,1,0,0,1,2
"useless app, for no reason uber deactivated the account. send a message to reactivate but no response from them. don't download the app as they don't have any contact number for communication except the mail id for which they don't reply. ola is much better than this. .",48,1.0,1,0,1,0,2
"we downloaded the app to use while on holiday. first time we tried to use it, it seemed so easy, but it backfired :‑x we had dinner reservations, the app said the uber was 1 minute away. he never showed up & we had to walk (very fast, in high heels, up&down steep icy streets in winter, not fun!). there was no obvious way to change drivers or cancel the ride. 45mins later, the driver arrived. we were charged a $10 ""no-show"" fee because we weren't there! not impressed :0 i've deleted the app!",110,2.0,1,0,0,1,2
i'm trying to add my payment method but the app is not allowing me to do so. wth? please fux whatever bugs that's causing this to happen and i will rate it higher. thanks.,36,1.0,1,0,1,3,2
the app needs work.i have 30 dollars on credit and i can't request or schedule a ride,17,3.0,1,0,1,0,2
so much for time estimates. the app shows a drop off time but once i committed to the ride the driver i got didn't even pick me up until well after and i still would have charged a fee for finding that out.,44,1.0,1,0,1,0,2
"in my previous trip driver has cancel the trip,then why should pay the cancellation charges to uber? i totally disagree with this policy of uber",26,1.0,1,0,0,1,2
frequently drivers are cancelling rides from mumbai airport to kharghar. this way customer has to wait for a driver who wants to go to the place. i have waited more than half an hour at airport for my rides. pathetic service by uber.,45,2.0,1,0,0,1,2
unresolve problem when amex card expires. cannot update or add new amex card if an existing amex card in my account expire. it erroneously require a cvv(3 digits) instead of cid(4 digits). this should have fixed long time ago.,44,1.0,1,0,1,3,2
when it works it's great but often times if you're trying to get somewhere within a time limit you're gonna find yourself sol a lot. they also need to stop allowing drivers to get another ride before they're even half way done with their current one. i shouldn't be waiting 20+ minutes for a driver who just picked someone up when there could be a closer and more available driver. also put a time limit on the driver's accepting riders. it lets them sit there for 10 minutes before trying another.,119,1.0,1,0,0,5,2
uber has blocked access on my phone. after plenty of requests i couldn't find the solution.,17,1.0,1,0,1,0,2
i'd give zero stars if i could. i told ubers support team that their driver was racist and all they had to say is that they refunded me my money back. as in this driver will not recieve a consequence and that they don't care. you shouldn't have poeple driving if they are only willing to pick up a certain race.,66,1.0,1,0,0,5,2
r freezerex numbers 7iiiu. cnn nñnmnnñnmñnñnñnmñ,7,2.0,1,0,0,2,2
uber autos have started asking extra money for any trip we do. some drivers are asking to give cash payment orelse they wont take us.its service is detoriating day by day.,32,2.0,1,0,0,1,2
you r giving me one of the worst service i am your loyal customer when i booked auto the driver said that he will not come cancel the ride and i didn't and he is calling me and scolding me and you are changing me cancellation fee great that is for sure you have lost 1 loyal customer,59,1.0,1,0,0,1,2
it is the bad app.don't use it.i booked an uber but when he came he canceled my booking and didn't transferred it to other one and now i can't book any other because this transaction is also added to it.which was nt mine fault,45,1.0,1,0,0,1,2
overall nice. i couldn't find the travel distance in the app.,11,4.0,1,1,0,0,2
either the app is broke or my drivers are slo either way stop misleading with incorrect times,17,3.0,1,0,1,0,2
"últimamente las tarifas son carísimas, se cancelan los viajes después de hasta 15 minutos y hace dar a los conductores vueltas innecesarias antes de llegar a recoger al usuario haciendo que se tarden más.",33,2.0,1,0,0,4,2
good online cab services. .,5,3.0,1,0,0,2,0
i don't see uber auto option in my app pls fix this.,12,5.0,1,0,1,0,2
google pay payment option is not coming,7,1.0,1,0,1,3,2
"it was 7:20 am and i had to be at work at 8:00 but since my car wouldn't start and there was no bus that would get me there on time, i decided to get an uber but was not expecting to be on time! i was able to download the app, enter my info, and order my ride within 10 min, was picked up 6 minutes later, and made it to work with 15 minutes to spare! my driver was also super nice and definitely not some creep! very pleased with my 1st uber experience!",102,5.0,1,0,0,2,0
"i use this app pretty often. i hate it. aside from the projected times being complete lies (they don't take into account the fact that your driver is dropping someone off 20 minutes away) and no, i didn't select wait and save. but you need to pray that your driver actually feels like driving you to your destination - too often now do i get a driver who is nearby but proceeds to park their car and not move for 20 minutes or so, and that's just how long i'm willing to wait before i cancel.",115,1.0,1,0,1,1,2
"i recently took my first ride with uber. i was so amazed by my driver. he was caring, safe, and a perfect gentleman! i am still learning my way around the app. i don't think i rated sergio correctly. but, sergio, thank you. i would give you 10 🌟.",52,5.0,1,0,0,1,0
"the worst experience i've ever had. i just took a ride and fare increment is the major issue faced. it showed 500 rs at the time of booking but after arriving at destination, it showed 850 rs. like are you crazy? we are here to hire you by idealizing our budget by what it is pre-decided.",60,1.0,1,0,0,4,2
i would give 5 stars but the time that i need it most threw are no drivers available. i have come close to missing work 3 says in a row because there are no drivers. other than that it's mostly nice folks and they are fast. try some incentive advertising tho for real. something.,56,2.0,1,0,0,5,0
most counter intuitive app i have ever used. there's too many buttons in such a small space it's difficult to do anything without doing something else,27,1.0,1,0,0,0,2
always been an uber fan. service standards are their usp. but off late time estimates are never accurate.,19,4.0,1,0,0,5,2
best service to get you where you wish to go for.,12,5.0,1,0,0,2,0
"i have almost w/out exception, had a++ service with each ride . if there has been an issue , i've only had to contact uber once & the issue is immediately settled . super happy with this app & uber service period !",45,5.0,1,0,0,2,0
accidently i uninstalled this app . afterwards i tried to open my account but it is not loging in now,19,3.0,1,0,1,0,2
does not work with wear os,5,1.0,1,1,1,0,2
good application because many time in remote areas no transportation service available so if any any one facing health issues so that i'm using uber it's too much good and i'm recommend it everyone thanks uber,36,5.0,1,0,0,2,0
"driver refused to transport vital money for my wife and kids as they're all sick and in isolation and can't go anywhere. uber complaints team is slow, only email, no direct phone line for complaints. can only make a complaint from a select drop list of options so your specific situation is now a broad spectrum of things according to uber. i'm furious! absolutely livid!",73,1.0,1,1,0,1,2
i lost an item in a trip. i tried contacting uber to sort out this issue. it's been two months now. but uber seems not caring a customer. really unsatisfied with the uber customer service. don't expect anything from uber. they just want to make money from us. that's it.,54,1.0,1,0,0,5,2
"sick of the bloody surcharge, if your always going to charge x2 the fair than its not really a surcharge is it, just about to stop using uber in townsville it's terrible. . . edit - surcharges have seemed to stable in recent times or are at least more fair, just gotta fix uber eats now haha.",56,4.0,1,0,0,4,2
how people can contact u what's your u.n.a no yesterday i was face a issue first time i was used itna gatiya expercice rha i mostly used cream so much better then your service have to learn,38,1.0,1,0,0,5,2
"i am reducing my app rating not because there is a fault with the app per se, but there is no way we can communicate with uber or give feedback via the app. i use uber for professional purposes, the invoice which is emailed in unprintable which is required for reimbursements. it would be better if you email a one pager pdf which is printable instead of that monstrosity you do.",74,2.0,1,1,0,5,2
if you enjoy paying two to three times more for a ride then this is the way to go. if not then download via instead!,25,1.0,1,0,0,4,2
he should have called me. i had to walk around in the heat to find him.,16,3.0,1,0,0,1,2
"uber ride quoted me the best price from international cruise port to home, but wouldn't allow me to confirm pickup location to start the booking process. ended up in classic taxi, paid more than expected - but at least i got home safely. this is the second time uber leaves me stranded, deleting app now.",56,1.0,1,0,1,0,2
my driver didn't know where to go she got all turned around she kept stopping at four-way stops and letting everybody go and then just sitting there then she took me to the wrong address they're trying to charge me $41 for for a trip that was less than 2 mi i'm an older person and i'm handicapped and i believe they are a predator company i took a cab home same distance$14,81,1.0,1,0,0,1,2
very courteous driver.helped to find the address accurately even when there was a glitch in the app.even while payment returned the extra money given to him.difficult to see such honesty in todays time.,35,5.0,1,0,1,1,0
horrible experience. non of the auto and cab accepts the request. wasted 1 hour for some one to accept the cab.,23,1.0,1,0,0,1,2
there's still room for improvement,6,4.0,1,0,0,2,2