ReClass/outputs/test_predictions_mtl_mtl_boosted.csv

1	review	word_count	rating	tagged	feature_request	bug_report	aspect	aspect_sentiment	bug_report_pred	bug_report_confidence	feature_request_pred	feature_request_confidence	aspect_pred	aspect_confidence	aspect_sentiment_pred	aspect_sentiment_confidence
2	can not login. after entering my mobile number, it stuck at that screen .	14	1.0	1	0	1	0	2	Yes	0.9999639	No	0.99918073	App	0.9967013	Negative	0.99742645
3	greate service for the times when you need to go somewhere and don't want to drive.	16	5.0	1	0	0	2	0	No	0.9988423	No	0.9987226	General	0.99697006	Positive	0.99977165
4	they are pure money sucking evil company, always charge more than it required and they use surg as a weapon to do it. i also purchased a ride pass and have a promotion discount still the fare is surged and discount is not applied, and the customer support is always not reachable.	56	1.0	1	0	0	4	2	No	0.9991716	No	0.99855906	Pricing	0.99934655	Negative	0.9974003
5	the app itself has a horrible attitute towards its customers. after booking a ride, if the driver is simply getting too delayed we dont have an option to cancel without a cancellation fee? pathetic customer service.	35	1.0	1	1	0	5	2	No	0.9801446	Yes	0.9993788	Service	0.9940256	Negative	0.9990619
6	use it mainly in a city outside of london, prices are similar to competitors. in london recently though, we were not able to see how long a journey would take prior to booking / getting in? assumed it would still be quicker than the train and needed to get to another station to get the last train home, but it was slower. had we known before getting in, we would have got the train. wasted our money and was stressful. weird that everywhere else it tells you eta, but not london.	98	3.0	1	1	0	0	2	No	0.9935707	No	0.99745184	Service	0.99091387	Negative	0.9943241
7	no respect drivers in uber company, all office staff is totally ignore captains, in karachi	14	1.0	1	0	0	2	2	No	0.99983907	No	0.99990547	Driver	0.9449707	Negative	0.99946874
8	the fares use to be far lower than a taxi fare however, now the rate seems depending on what time it is and how busy the drivers are. the drivers have been great, with the exception of a couple drivers who were not familiar with the area and to add to his and my frustration there was a language barrier. ultimately the issues that have made me give the app a low rating is due to the app not the drivers.	88	2.0	1	0	0	4	2	No	0.99946624	No	0.99948454	Pricing	0.9872858	Negative	0.99210864
9	whenever i need the auto but always they show no autos available. so what is the use of ur service	21	1.0	1	0	0	5	2	No	0.95304537	No	0.98589295	Service	0.999119	Negative	0.9975011
10	most cabs nowadays are dirty.	5	2.0	1	0	0	1	2	No	0.9994444	No	0.99960464	Driver	0.9868592	Negative	0.9994808
11	you must have wallet option and you must have professional drivers and you must have your call center number.	20	2.0	1	1	0	5	2	No	0.9771996	Yes	0.9999814	Payment	0.794807	Negative	0.9413542
12	the most 3rd class thing is those who are ride with the bikes any of the riders are don't want to go wherever you want at first they ask you how much the fare shown in the application and then they cancel.	46	1.0	1	0	0	1	2	No	0.9988695	No	0.9995888	Driver	0.9991007	Negative	0.9985153
13	why did you leave the philippines? you are so much better than grab. why oh why? please come back. 😭😭👋	20	5.0	1	0	0	5	2	No	0.99989045	No	0.99987304	Service	0.81521183	Negative	0.9822035
14	the help service is horrible i have been explaining an issue for more than one week and no body helped me with. they also charged me for 2 uber packages and no one from customer service replied to help me to get my money back.	47	1.0	1	0	0	3	2	No	0.998365	No	0.99718106	Service	0.99936146	Negative	0.9964573
15	can't add payment method when in different country, terrible user experience	12	1.0	1	0	1	3	2	Yes	0.9999509	No	0.9931554	Payment	0.99606067	Negative	0.9941673
16	uber drivers are froud they make you pay the cancelation fees by their master plan	15	1.0	1	0	0	1	2	No	0.99926263	No	0.99880123	Driver	0.9983773	Negative	0.9980798
17	i think it is good but we need more girls to drive because i like to be in the car with girls	22	5.0	1	0	0	1	0	No	0.9998523	No	0.93976253	Service	0.9992685	Positive	0.6910313
18	there are 2 very big problems- first, when i am booking a pool, even if my drop location is near, the car would drop the one farther than me and thereafter, my turn would come.meaning, i go past my home, yet cannot get down secondly, once a trip is on, one cannot change the payment option even if there is a tab for change.how strange	69	3.0	1	1	0	5	2	Yes	0.98760366	No	0.99071056	Driver	0.9634395	Negative	0.9997811
19	plzz sure that a particular driver have to take the same rate & accept the request of a customer. it cancelled a many rides after coming to near my home. plzz check this problems	35	3.0	1	0	0	1	2	No	0.998852	No	0.99768376	Driver	0.9995857	Negative	0.9979361
20	extra money keeps coming out of my account like 3.79	9	2.0	1	0	0	3	2	No	0.88886666	No	0.997009	Payment	0.9995633	Negative	0.9949144
21	earlier it was very good but right now i am using and trying to book a ride.it get back to me in google map and not booked any ride and tell me to set destination in map. abe pagal h kya	43	4.0	1	0	1	0	2	Yes	0.9998654	No	0.99956745	App	0.99615943	Negative	0.99807006
22	positive thinking about the service.	5	3.0	1	0	0	2	0	No	0.9992077	No	0.999081	General	0.79846716	Positive	0.99978894
23	the app doesnt work functional anymore, i have to redownload every time just to request a cab. i either finish my trip already and couldnt request another one (still said incomplete) or i couldnt request at all. this getting very annoying and waste my time	51	1.0	1	0	1	0	2	Yes	0.99994326	No	0.99928266	App	0.99735546	Negative	0.99849117
24	this app is of no use won't accept request for a min distance the drivers keep us wait and at last they itself cancel order then what is the purpose of this app it's better taking a rickshaw very bad and cheating driver are wasting our time by confirming and at the last minute they itself cancel trip which makes our time waste 🖕 sucks	69	1.0	1	0	0	1	2	No	0.93248975	No	0.99844366	Driver	0.9994122	Negative	0.99943334
25	no one will accept your ride request unless it's super expensive. forget about uber. drivers just don't want to work. choose a different option.	28	1.0	1	0	0	1	2	No	0.9981651	No	0.9994678	Driver	0.998845	Negative	0.9990683
26	just bad experiences throughout the time i've ridden with you. racist drivers, drivers that smell of liquor, the app doesn't work with the exact time and that has causes drivers to be mad at me for asking if they were in the same spot. more then one occasion. this one did it though. he was rude because i asked and when i apologized. after waiting for almost 30 mins he canceled. he was around the corner this is ridiculous. i choose save time but that doesn't mean waste my time constantly.	99	1.0	1	0	0	1	2	No	0.8201087	No	0.9987839	Driver	0.99962246	Negative	0.9974148
27	great app cheaper than taxi wish i had a car but u know one day at a time	18	5.0	1	0	0	4	0	No	0.9991829	No	0.9923505	Pricing	0.94719255	Positive	0.9995957
28	consider on cancellation policy. if user cancel ride due to driver denial then it should not be cancellation charges.	20	4.0	1	1	0	3	2	No	0.99517655	Yes	0.9999956	Service	0.532886	Negative	0.99114543
29	but not booking fast 😞	4	3.0	1	0	0	5	2	No	0.98505026	No	0.99540234	Service	0.9991246	Negative	0.9982521
30	thesse drivers are very good and useful.thank you mr.shankar mohammed you are beloved persone	14	5.0	1	0	0	1	0	No	0.99718434	No	0.9957724	Driver	0.9994448	Positive	0.99765426
31	another ride & drive necessity in our world! am thankful & grateful for it! >the app- always upgrades & is very user-friendly. just have to learn it! *i am an uber driver in *pa! usually i luv it- except for: variable road conditions there, ugh! lol	49	4.0	1	0	0	2	0	No	0.842931	No	0.9946055	General	0.99032295	Positive	0.9998204
32	charged me never showed upset	5	1.0	1	0	0	3	2	No	0.9929005	No	0.99874854	Payment	0.9888389	Negative	0.9988992
33	i think fares should include a range of estimate if there is a change of route or a lot of traffic in town. if a fare will escalate at least i should have an idea.	38	4.0	1	1	0	4	2	No	0.99841416	No	0.847386	Pricing	0.9995097	Negative	0.9980453
34	when you receive a promo, it's never applied for the following week, as it's supposed to. when you contact 'customer service', some of the agents are rude. right now i'm supposed to have a promotion, and as usual it's not applied. no way to inform them until after the transaction. smh.	52	1.0	1	0	0	5	2	No	0.9315679	No	0.9979965	Service	0.972353	Negative	0.99937207
35	never cones un recent past	5	2.0	1	0	0	5	2	No	0.9993944	No	0.9989617	General	0.99893564	Positive	0.99689746
36	current version crashes, has visual bugs that make it hard to book trips. keep having to restart it to make it work	23	2.0	1	0	1	0	2	Yes	0.99988294	No	0.99966884	App	0.9976509	Negative	0.9982206
37	why do i have to pay for a driver who cancels a ride? uber needs to amend the outcomes based on the user response. ghana experience has been different	30	3.0	1	0	0	1	2	No	0.9997863	No	0.9951893	Driver	0.99504	Negative	0.99869126
38	hi, when i wanted to install in my phone, it keeps asking me to security check continuously number of times. what to do?	24	1.0	1	0	1	0	2	Yes	0.9999461	No	0.9995148	App	0.99780303	Negative	0.99663794
39	i took me teo to three times to download took forever i needed a ride in fast this app playes to much	22	3.0	1	0	1	0	2	Yes	0.9997522	No	0.9995797	App	0.99851483	Negative	0.9972574
40	experiencing technical issue with pixel 4a, android 12, whatsap shared location does not open as destination in the app. when click on whatsap location, it asks to open in uber and when select uber it just simply open app. second pathetic issue specially in delhi ncr region, multiple cancellation of trips. no one is ready to come from noida to delhi and vice versa.	72	1.0	1	0	1	0	2	Yes	0.99994016	No	0.99905294	App	0.99809295	Negative	0.9979023
41	been trying to get uber transportation signed for months now , and haven't been able to.	15	1.0	1	0	1	5	2	No	0.9584653	No	0.9883702	Service	0.9995548	Negative	0.9814115
42	i am not able to delete a payment method and not able to book ride. please help	17	2.0	1	1	1	0	2	Yes	0.999793	No	0.99803835	Payment	0.9986376	Negative	0.9959513
43	the uber app has not let me tip drivers for many months now and it's very annoying. i've reached out to uber support via twitter and they gave me a generic response saying drivers might opt out of tipping; i find this hard to believe as i live in nyc and take ubers often and have this issues on every single ride. i can rate the driver, but i can't tip. it's a big issue because not being able to tip has plummeted my rating. i am otherwise a pleasant passenger and yet my score has been gradually going down. having a lower score impacts on the types of drivers i get or if drivers even want to take my request. whenever i remember i bring cash to tip drivers because the app won't let me, but it's 2020 i should be able to tip in the app. other than tipping and uber support not helping me fix this issue the app has been okay. that said not being able to tip is a big problem and i often find myself taking lyft or vias as they don't give me issues with this.	207		1	0	1	0	2	Yes	0.9999697	No	0.9944833	App	0.994632	Negative	0.9920265
44	the simultaneous updating of the application is helpful and meets the needs of the customers.	15	5.0	1	0	0	2	0	No	0.97440004	No	0.9987213	General	0.9953731	Positive	0.9998348
45	worst ride yesterday, the driver was smoking in the cab, how could you hire such cab drivers	17	1.0	1	0	0	1	2	No	0.9996841	No	0.9987747	Driver	0.99890924	Negative	0.99885464
46	uber app is a wonderful nd fantastic for me	9	5.0	1	0	0	2	0	No	0.9742794	No	0.99698	General	0.9928469	Positive	0.9999064
47	cant upload and too slow	5	1.0	1	0	1	0	2	Yes	0.99992144	No	0.99918264	App	0.99778867	Negative	0.99844545
48	most cheater app now a days. uber charging ac cab fare and driver partners aren't offering the comfort to loyal customers. they are citing vague reasons like petrol is dying, ac is out of order and in some cases they are not acknowledging the fact that uber given clear instructions on running the cab ac in fresh air mode. this pointless profiteering by uber and its partners and only collecting feedback without any noticeable impact. i'm going to uninstall it permanently.looters! stop it plz	85	1.0	1	0	0	1	2	No	0.9998318	No	0.9999188	Driver	0.79405206	Negative	0.99939966
49	there is a high need to do something about the drivers denying the trip. the possibility of the driver agreeing to drop you is just 1 out of 3. they don't even cancel the trip at their end and instead ask us to cancel the trip. a haryana registered cab will never go to delhi from gurugram. set things in place and allocate the delhi trip to a delhi registered cab. it will save customers a lot of time.	93	1.0	1	0	0	1	2	No	0.99990606	No	0.7680339	Driver	0.9994862	Negative	0.94912297
50	drivers are terrible and the conforming trip is worst for urgent issues the prices are double charge i hate u uber	21	1.0	1	0	0	4	2	No	0.99963033	No	0.99976844	Driver	0.53779745	Negative	0.9990822
51	best app for ride any where	6	5.0	1	0	0	2	0	No	0.9972691	No	0.9984665	General	0.998949	Positive	0.9990017
52	i had to rate this trip because it was "quality customer service" the driver was professional, kind and friendly. additionally, we totally enjoyed the " beautiful tesla", which was a real treat for us	38	5.0	1	0	0	1	0	No	0.99601114	No	0.9969312	Driver	0.81719077	Positive	0.99987066
53	it's very good experience with uber.	6	4.0	1	0	0	2	0	No	0.99838054	No	0.99855965	General	0.9980666	Positive	0.999705
54	there seems to be a bug in this latest update. am unable to contact the driver or cancel the ride.	19	3.0	1	0	1	0	2	Yes	0.99995124	No	0.99771345	App	0.9940427	Negative	0.9990452
55	uber has changed alot, i completly understand policies have changed , and as a big companie you have to make "adjustments" to them. mercedez over the years lexus and other legit nice brands have done so. that doesnt mean they decreased in quality. i think instead of stepping your game up uber with your new policies you took a wrong turn. i didnt mind you having to wait for cars when it was limited since i knew it was safe. now you added many vehicles and sonce then i have had multiple bad expiriences. i choose quality over quantity anyday. i hope your new policies are more inclined torwards users and not corporate greed much. good luck as for me im removing the app.	145	1.0	1	0	0	5	2	No	0.9999509	No	0.99910825	Service	0.65072906	Negative	0.99626535
56	good to use but has limitations. cannot seem to change to a dark mode in android version.	17	4.0	1	1	0	0	2	Yes	0.9999455	No	0.9972389	App	0.99901915	Negative	0.98973083
57	but one thing you need to fix is to be able to add your comment when you go back to view your rides just like you can add issues, and your tip. because sometimes you in a rush getting off you give only the stars and you don't have time to comment. thank hope on the next update that will appear. thank you.	66	5.0	1	1	0	0	2	Yes	0.9601476	Yes	0.99991953	App	0.9758222	Negative	0.9862976
58	loading loading finally not available wasting our valuable time make it much speeder	12	1.0	1	0	1	0	2	Yes	0.9995921	No	0.9998456	App	0.99521613	Negative	0.9990876
59	booking me rs131 dikha ke finish me rs179 dekha raha h q wat a rubbish app delete this ola i will download bye bye uber robber app	27	1.0	1	0	0	4	2	No	0.9995478	No	0.9986148	Pricing	0.99900275	Negative	0.9975163
60	i was over charged! such an eclectic service from uber! i have uninstalled the app.	14	2.0	1	0	0	4	2	No	0.9999387	No	0.9999604	Pricing	0.59034806	Negative	0.6564122
61	so, cancelled my order 90 minutes after i placed it. pathetic.	11	4.0	1	0	0	5	2	Yes	0.83331954	No	0.9997842	Payment	0.7787201	Negative	0.99984074
62	this app is great and all, but you need to fix your cash option because it doesn't show up as a paying method :(	26	2.0	1	0	1	3	2	Yes	0.9960146	No	0.98634523	Payment	0.9998703	Negative	0.92012525
63	it doesn't work on multiple devices after the updates in some doesn't even show the map or the settings bar.	20	1.0	1	0	1	0	2	Yes	0.9999118	No	0.9994789	App	0.9974016	Negative	0.99859387
64	i'm getting sick of uber drivers telling me to cancel and reorder. i assume this is because they have a better ride. your waiting times are inaccurate because first driver is 7 mins. then he cancels, second one is then 10min	41	3.0	1	0	0	1	2	No	0.99150825	No	0.99485767	Driver	0.9998098	Negative	0.99669075
65	as a first time customer i've attempted to request a ride through the app multiple times, but everytime i tried it says "oops there's been an error processing your request. please go to the help page for assistance." there were 5 cars neat my house! i have no way of getting in touch with anyone about this issue. i had to use lyft to get to my destination smh	73	1.0	1	0	1	0	2	Yes	0.9999503	No	0.9996643	App	0.99577326	Negative	0.99799514
66	i don't want to give this application even one star. these people are crazy. they stole my money. i have completed 20 trips for weekend and they didn't paid me my money. suddenly surges disappears as soon as you accepted the trips. how come this is possible. when you call support they always says it varies time to time. how come it can get changed within fraction of seconds? i have been trying to ask them for paying me for what i have done. the support answered the call then they forwarded to	120	1.0	1	0	0	5	2	No	0.99920887	No	0.9996221	Payment	0.9889797	Negative	0.99817777
67	worst experience ever, it has happened 4 times with me now.cab drivers cancel on their end and these thieves from uber are charging me 20rs fine for no reason.called customer support for the same no proper response.these people are nothing but thieves absolute money grab and charging unnecessarily anyway possible. switching back to ola	55	1.0	1	0	0	1	2	No	0.99956316	No	0.99923885	Driver	0.99891555	Negative	0.9983713
68	i can't text or communicate with my driver at all unless i call them. the texting still doesn't work.	20	1.0	1	0	1	0	2	Yes	0.999948	No	0.9990023	App	0.99480975	Negative	0.99915016
69	i need a ride now and there's no cash option despite the claim that one may opt to pay cash.	21	1.0	1	0	1	3	2	No	0.65805614	Yes	0.9998828	Payment	0.99888974	Negative	0.9766251
70	used to be good but now it is as unreliable as it's competitors. i always get drivers going to the wrong pick up locations and still getting charged for that. weird. i don't know if that's a way of earning profits but it is wrong! improve your system	53	2.0	1	0	1	0	2	No	0.9973369	No	0.99903715	Driver	0.99863344	Negative	0.99883395
71	we can not complain at the time of ride.please provide the contact number so that we will call on that number and tell you our problem	26	2.0	1	1	0	5	2	No	0.9925702	Yes	0.9997824	Service	0.9967528	Negative	0.9956986
72	absolutely useless. downloaded for the first time ever, i've never used this before. set up the account and get everything ready. request a ride for the morning and go to pay. payment error, payment method is invalid. ridiculous. it's my card i use every damn day. great start uber.	51	1.0	1	0	1	3	2	Yes	0.9936427	No	0.9993331	Payment	0.9997749	Negative	0.97030175
73	this app sucks it never works when you need it	11	1.0	1	0	1	0	2	Yes	0.999811	No	0.999726	App	0.99455416	Negative	0.9994815
74	the app has a bug. when someone shares a ride with me, and i click on the notification, i'm not able to see the ride. the notification just disappears. there should be an option to view ongoing, shared rides within the app	45	2.0	1	1	1	0	2	Yes	0.9990772	Yes	0.99517727	App	0.99884003	Negative	0.9918928
75	the app and moreover in general the company behind is terrible. there is no way to reach out to support in anyway and talk to someone when something goes wrong. the only way you can get some support is through their list of pre defined questions, and even then you will only get an automated message. the level of careness this company has toward its riders and drivers are despicable. stop using this service	78	1.0	1	0	0	5	2	No	0.9849338	Yes	0.98352295	Service	0.99928975	Negative	0.99763894
76	the driver always cancels the trip. they accept the trip and then cancels which is a waste of time for us specially during nights. how can it be safe for women? also when i gave 1star as rating for the application, the uber app shows server issue and asking us to rate again. very very bad experience. ola is much much better than uber. highly disappointed.	69	1.0	1	0	1	1	2	Yes	0.77462745	No	0.9991478	Driver	0.9985216	Negative	0.99896646
77	uber needs to do better. there used to be a not for me section when ordering an uber, i no longer see it when i try to book uber. plus since we are charged a fee when wr cancel, the driver should be charged a fee when they cancel or drive past your house or we we should get a $5.00 credit	63	1.0	1	1	0	5	2	No	0.9985007	Yes	0.9999764	Service	0.75259006	Negative	0.9889276
78	do not have wallet option. cannot add more funds with my credit card. please advise and correct. thank you, corine garland	20	2.0	1	1	1	3	2	Yes	0.99984765	No	0.98042434	Payment	0.9993993	Negative	0.98141253
79	no service in my area. plus the drivers are unprofessional. they don't want go to far locations. according to my opinion these drivers should be fired with immediate effect if they are not interested in driving the cab. and even uber supports their issues. better to have an offline taxi.	51	1.0	1	0	0	1	2	No	0.9995772	No	0.9975719	Driver	0.9997713	Negative	0.988389
80	the drivers call and ask where to go and cancels as soon as they know where. the last time i booked it got cancelled 4 times in a single booking. this is not done.	34	1.0	1	0	0	1	2	No	0.9969553	No	0.99846625	Driver	0.9996952	Negative	0.9971944
81	very bad experience. please always check that ac in the cab is working. because uber cab drivers will accept the ride and will not inform that ac is working or not and will tell you only when the ride gets started on the mid way when you load your luggage. even customers support will not help you they will just send emails and want positive feed back. uber is not going to refund you even you pay high charge. uber won't call you just email. also there are not any higher authority for uber.	108	1.0	1	0	0	1	2	No	0.9996854	No	0.9958281	Driver	0.99887186	Negative	0.9983979
82	the gps on this app is trash. this has nothing to do with drivers. it will literally make your driver go around in circles instead of sending them through the fast route. it extends the overall wait time. i have no issues with my drivers, its something uber should make a priority to fix considering the fact that drivers are heavily reliant on the app. if this continues i'm going to switch over to lyft.	79	1.0	1	0	1	0	2	Yes	0.9999193	No	0.9942629	App	0.99890053	Negative	0.8264119
83	i have to uninstall and reinstall every time i want to use it. it's a huge hassle and time consuming.	19	2.0	1	0	1	0	2	Yes	0.9989693	No	0.99986494	App	0.99693465	Negative	0.9989561
84	somehow i keep auto tipping large amounts. i.e. $25 and $8 tip. since i can't figure out how to stop this i will keep using lyft until someone can personally resolve this for me.	35	1.0	1	1	1	3	2	Yes	0.99197024	No	0.99981195	Pricing	0.47028974	Negative	0.99983454
85	this app kinda sucks now	5	2.0	1	0	0	2	2	No	0.9857605	No	0.99992883	General	0.58806765	Negative	0.99914134
86	just doing this so it stops asking me. it's fine, it works at times you know you're being financially molested but that's all these apps.	26	3.0	1	0	0	2	2	Yes	0.9902018	No	0.9998024	App	0.8283891	Negative	0.99883085
87	the worst app , don't trust this app. i was with my family in road and needed car to ride us , uber didn't work and accept my cards . no support at all.	37	1.0	1	0	1	3	2	Yes	0.99970263	No	0.99941087	Payment	0.9892629	Negative	0.99940026
88	i have used your app several times and i pay the same thing everytime i use it to go to work but today it charged me 3 dollars more to get to work. not happ	35	3.0	1	0	0	4	2	No	0.99929535	No	0.99872154	Pricing	0.98256093	Negative	0.99883956
89	the pin system never ever ever works for me, i never receive the text. why can't the uber app generate pins like every other mfa system out there? like make a unique qr code the driver can scan to verify i'm the rider? i just wasted 10 minutes of my driver's time trying to make this work. please fix.	60	2.0	1	1	1	0	2	Yes	0.9999733	No	0.9795638	App	0.9989791	Negative	0.99355316
90	the most harassing service. drivers are very harrashing, mostly auto driver and the rating of fares are not with our budgets. i'm going to uninstall this.	27	2.0	1	0	0	1	2	No	0.99888533	No	0.99920326	Driver	0.99949265	Negative	0.9984237
91	whats the point. there is no customer contact here! if u have an issue with the travel or the driver. u just cannot report. i reported on their app but got no call back. what if there was a serious emergency? thumbs down to uber	46	1.0	1	0	0	5	2	No	0.99654204	No	0.6570761	Service	0.9998066	Negative	0.99587363
92	i can't even log into my account on my new phone.what is going on?!	15	1.0	1	0	1	0	2	Yes	0.9999125	No	0.99954444	App	0.9964438	Negative	0.99840635
93	sometimes ride cancelling drivers need to change rules strictly	10	3.0	1	0	0	1	2	No	0.99943405	No	0.9639141	Driver	0.9994697	Negative	0.9993018
94	i want an update of the app on microsoft store bcoz the previous version is not working. i'll be thankful if you give us the working version of the app	33	4.0	1	0	1	0	2	Yes	0.99979633	No	0.9345563	App	0.9990883	Negative	0.566906
95	uber takes too much of there driver's money and the app for rating uber is terrible.	16	2.0	1	0	0	2	2	No	0.9876265	No	0.99987507	Pricing	0.7619193	Negative	0.9999037
96	when i ordered an uber the rate was 7 and some change when i got my receipt the rate was 15.77 in i didn't agree on.	27	3.0	1	0	0	4	2	No	0.9962871	No	0.98461515	Pricing	0.99960357	Negative	0.9953815
97	trip history is not appearing. i installed the app again and trip history has gone missing.	17	1.0	1	0	1	0	2	Yes	0.9999466	No	0.9988549	App	0.9969632	Negative	0.9988753
98	uber this days is stealing from us, you give a price on the app and when u got ur destination, the price change. pls return my money	29	1.0	1	0	0	4	2	No	0.99889934	No	0.99773216	Pricing	0.9994667	Negative	0.9954124
99	always on time, sometimes have communication issues, i speak no spanish. but overall great service	15	5.0	1	0	0	2	0	No	0.99732506	No	0.99884486	Service	0.9963415	Positive	0.9879872
100	they accept no customer input and do not want to hear from you. so, the only way to resolve any invoice issue is to file a complaint with the credit card company. they assume a perfect app that will handle any circumstance.	43	1.0	1	0	0	5	2	No	0.9994678	No	0.9963785	Service	0.999355	Negative	0.953181
101	because of honest and hardworking drivers these aggregators are surviving.	10	4.0	1	0	0	1	0	No	0.9970282	No	0.99797434	Driver	0.9876089	Positive	0.9991666
102	i had a driver leave after waiting 1 min. then i was charged for a ride of about 2 blocks. the ride showed me picked up @ bldg #130 and dropped off @ bldg #111 on the same block. i could not find a way to report this specific issue so i used the critical safety line. the rep was not very empathetic and abruptly ended the call after i asked about the dispute process. the dept does not have a dedicated #. was late to work! not happy. will use lyft from now on!	105	1.0	1	0	0	1	2	No	0.9985459	No	0.83005625	Driver	0.9970681	Negative	0.99859756
103	each tym when i request for ride driver keeps cancelling it.after making us wait so long.is there any alternatv app?	23	1.0	1	0	0	1	2	No	0.9988255	No	0.7504998	Driver	0.9998344	Negative	0.99322623
104	first time i am trying to use uber.	8	4.0	1	0	0	2	1	No	0.99800724	No	0.9997086	General	0.99924624	Positive	0.8637355
105	needs more option in rating area	6	3.0	1	1	0	5	2	Yes	0.58646166	Yes	0.9999784	App	0.9868177	Negative	0.979328
106	till today i was happy with uber but today i am thinking to switch to some other app. the reason is i had to wait for around 15 mins for the driver and when i was calling him he was continuously disconnected the phone. i didn't want to cancel the ride since it will lead to cancellation fee which will automatically benefit the driver(by giving him 31rs). and i was hell irritated. so my issue is with the cancellation fee which doesn't even bother to ask me why i am cancelling the ride.	104	3.0	1	0	0	1	2	No	0.9989976	No	0.8398514	Driver	0.9497927	Negative	0.99218327
107	**to whom this may concern,** (i would like to make an apology for this bad review! this was the 1st time i had ever tried to use uber. later on i found out that i hadn't completed my acct. set up by confirming my email addr. so this is the reason they never showed up! they didn't have my pick up info!** sb/oh.12/30/18.) uber sucks! i give this the poorest rating "f" for failure! uber never showed up!my appt window 2:15-2:25pm & it is now 2:49 pm & no ph. # to call to make a complaint! oh. sb	133	4.0	1	0	1	0	2	Yes	0.96908814	No	0.99906677	Service	0.9254517	Negative	0.9996093
108	wrost app ever, i am gonna stop using it soon cauz of your misbehaving app. fix your app. when i selected cash payment, why you used uber credits without asking me? your driver saying app misbehaved pay the money for trip cauz fare was continiously changing from 0rs to 99rs and you deducted same amount from my uber credits without informing me. that means i paid double for single trip cauz of your ridiculous app	85	1.0	1	0	1	3	2	No	0.6245099	No	0.99956053	Payment	0.9953117	Negative	0.9993319
109	the prices are affordable & the drivers are quite polite. although i have to admit that sometimes the drop location is not accurate based on which the drivers ask for extra money. drivers accept the ride & then call us to ask where is the drop location if they don't find it convenient, they ask us to cancel. fine map location accuracy cannot be immediately solved. but i feel that, drivers who cancel after accepting the ride should be penalised instead of overcharging the customers.	90	4.0	1	0	0	1	2	No	0.74294627	No	0.99850154	Driver	0.9997205	Negative	0.94777554
110	why do the drivers request extra cash every single time you book a ride , what type of nonsense is this . otherwise it's a really good app but pls fix this issue	33	1.0	1	0	0	1	2	No	0.9993635	No	0.9986369	Driver	0.9997924	Negative	0.9380862
111	app can't have any customer care no. today 1 driver cheat me and i want to complain but i can't able. how i reach to customer care.	30	1.0	1	1	0	5	2	Yes	0.86901385	No	0.9793514	Service	0.97201174	Negative	0.9998834
112	that's so disappointing that uber has such an illiterate drivers they don't know how to go according to map, they don't know the places properly and yes one more thing. we booked uber but it's fare was increased in just one day so due to this we switched to careem.many people can not afford this much fare.we were very satisfied with uber but not now.	67	2.0	1	0	0	1	2	No	0.99956137	No	0.9991922	Driver	0.7498666	Negative	0.9981085
113	все время пишет что надо обновить программу, хотя установлена последняя версия	11	4.0	1	0	1	0	2	Yes	0.99984765	No	0.99941826	App	0.99702245	Negative	0.9991716
114	after update, cannot add multiple stop. i would like to call a ride 15 mins later !😤	19	1.0	1	0	1	0	2	Yes	0.9999758	No	0.9796051	App	0.9986959	Negative	0.9966239
115	full of bugs, when i want to add locations or change the payment method, the app leaves me hanging with no options to proceed. i tried uninstalling and reinstalling, same issue persists. please do something about it.	38	2.0	1	0	1	0	2	Yes	0.9999714	No	0.99918264	Payment	0.9447983	Negative	0.9973379
116	every time they asking where you want to go or cash or card bla bla many times they cancle or transfer	20	4.0	1	0	0	1	2	No	0.984412	No	0.9990822	Payment	0.9745535	Negative	0.999589
117	reservation fee for return trip was 11x higher than the outbound trip	12	3.0	1	0	0	4	2	No	0.999728	No	0.9992489	Pricing	0.9918527	Negative	0.9993142
118	m using this app but certainly i can't login and use it please help me for this issue	18	1.0	1	0	1	0	2	Yes	0.9999411	No	0.99955493	App	0.9966259	Negative	0.9981198
119	the recent update app doesn't show the exact pickup and dropping point on map.as i am a daily uber user i don't have other option rather using this app. please do the necessary changes. no proper customer support. provide some offers on uber share	47	3.0	1	0	1	0	2	Yes	0.999908	No	0.9992617	App	0.9981013	Negative	0.9980229
120	wouldn't let me cancel, uber is scamming. i booked a ride on accident and went to hit cancel within 3 seconds. it wouldn't cancel, tried to get my driver to cancel, she couldn't. restarted the app 10 times, restarted my phone, uninstalled and reinstalled-- nothing worked. poor driver couldn't do anything. uber is trying to take my money for an accident. their help section is terrible, no customer service available. and now it keeps assigning me different drivers.	80		1	0	1	0	2	Yes	0.9999653	No	0.997479	App	0.98951083	Negative	0.9989987
121	well no complaints. but there is an issue or a bug. when you add multiple stops. let's say you start at point a to point b and would want to return to point a. what get displayed with the driver would pickup at point and and drop and point a which confuses them and makes it difficult to get a ride.	64	3.0	1	0	1	0	2	Yes	0.9999136	No	0.988561	App	0.99734527	Negative	0.99414635
122	the app takes time to load and open	8	3.0	1	0	1	0	2	Yes	0.99967897	No	0.9995227	App	0.9974523	Negative	0.99908984
123	broken website, can't reset password. this totally screwed me over when i was on vacation and uber was my only option, i tried 12+ times and filled out 50+ captchas just to be locked out of the service because the "reset password" page simply refreshes when you hit "next" instead of updating your password, it is a damn shame this is the top company for ride sharing because i would pick lyft or any other service over uber in a second. super rich company but it's literally impossible to call a rep	105	1.0	1	0	1	0	2	Yes	0.99995744	No	0.9992822	App	0.99733526	Negative	0.99745125
124	mostly a good application. however there needs to be more options to contact customer service. there has been multiple occasions recently when i am waiting for a driver to show up & when they are only one minute away, the screen resets & it says that is is finding me a driver as if i just then opened the application. then i am stuck waiting for another completely different driver after already waiting a significant amount of time for one already.	90	4.0	1	1	1	0	2	Yes	0.9632094	Yes	0.9868484	App	0.8225714	Positive	0.9140263
125	i will give 0 out of 5. bcas i ordered food and it has bad smell and expired food. still i didn't get any response from uber. don't order in uber eats. better go for other options.	38	1.0	1	0	0	5	2	No	0.9972464	No	0.9967386	Service	0.99924743	Negative	0.9952062
126	i am going to uninstall this app. ride cancelled by driver and ride cancelled charges they are putting on my next ride from me and its totally driver's mistake. and . why should i pay?worst experience	38	1.0	1	0	0	1	2	No	0.99942684	No	0.99922454	Driver	0.9974051	Negative	0.9989361
127	ek dum wakwaja app hai book karne se koi nehi ata or jo bhi ate hain woh log sab extra charge bolke paisa lut te hain or cancle hone par humko hin cancle charges dena padta hai ek dum wakwaja app hai please is appko use mat karo please 🙏🙏🙏🙏🙏🙏	54	1.0	1	0	0	1	2	No	0.99984574	No	0.99092776	Pricing	0.9979023	Negative	0.9985372
128	worst. driver charged more. no customer care facility. drivers unprofessional. even the uber centers dont know that hire go is actually rental. i mean its totally unbelievable that an international company does not have the reqd. facilities. the customers have to go thru all the enquiries with the driver who himself does not know a thing about the rates and features. i mean why is the company doing such a thing? for own benifits? taking money from the customer and filling own pockets	84	1.0	1	0	0	1	2	No	0.9999217	No	0.98722875	Service	0.6631131	Negative	0.99892104
129	needs a wear os watch app!	6	3.0	1	1	0	0	2	Yes	0.9959341	Yes	0.7316505	App	0.9994753	Negative	0.9973731
130	my antivirus software tells me this app contains a virus that will reveal personal information.	15	2.0	1	0	1	0	2	Yes	0.6843149	No	0.9999609	App	0.93230957	Negative	0.9992906
131	well made app that is informative and easy to use. not often found in most apps! recommend!	17	5.0	1	0	0	0	0	No	0.99643743	No	0.99833775	General	0.99637586	Positive	0.9998741
132	it is very cheap in india that's why driver cancelled and frustrated all the time no fault of uber i should say it's all from the government to increasing this kind of company this is very big same here	44	1.0	1	0	0	1	2	No	0.99972373	No	0.9978976	Pricing	0.99861705	Negative	0.96311826
133	smooth journey with mr. kamlesh kumar. with safety	8	5.0	1	0	0	1	0	No	0.9989755	No	0.99862003	Driver	0.86588854	Positive	0.9998271
134	was a great app, but starting to lose it. they went from 5 start to 3 star because we can no longer schedule a ride (error message appears regardless of location chosen)	31	3.0	1	0	1	0	2	Yes	0.99993706	No	0.9994085	App	0.9957989	Negative	0.9983706
135	jab request accept hi ni krte to uber par auto cab q diye ho band krdo	19	3.0	1	0	0	1	2	No	0.99978703	No	0.9967213	Service	0.7960705	Negative	0.99897456
136	facing issues like - drive only canceling the trips if it is online payment and driver's are asking the destination over call and canceling the trip (destination is centre of city and ride distance 8-10km)	36	1.0	1	0	0	1	2	No	0.99817884	No	0.9977093	Driver	0.99933237	Negative	0.9989994
137	why cant i login or register my account. i have forgotten my password trying to reset it but its not happening. it is showing otp and again going back to sign in screen. even same thing happens during registration. other than that it is a great app to use. rides are cheaper and even drivers are well experienced. so sir please fix the issues.	66	2.0	1	0	1	0	2	Yes	0.99997354	No	0.99965644	App	0.99609727	Negative	0.9629598
138	i changed my phone and the app is behaving weird. menu takes long to show. paytm as a payment method is not working. the screen goes blank sometimes.	30	5.0	1	0	1	0	2	Yes	0.9999436	No	0.99856526	Payment	0.9910182	Negative	0.9967534
139	card transactions are being declined when there's funds available. next thing you have an amount owing, but on your bank statement the transaction is successful. some drivers just cancel a trip after waiting for over 5 minutes and you have to request again. then wait again for another driver, yet they are quick to cancel when they are the ones waiting.	62	3.0	1	0	1	3	2	No	0.9503986	No	0.9996137	Payment	0.84491944	Negative	0.99959856
140	the uber driver taygan did not load my uber cash i payed r100 and the trip was r53 so he stole r47 of myne and now for my next trip im short and giving name with uber please get back to me as soon as possible	48	1.0	1	0	0	1	2	No	0.997832	No	0.9995796	Driver	0.9983546	Negative	0.99833065
141	horrible customer service and they tried to scam extra money for a ride o already paid for . wouldn't recommend. go for ola	25	1.0	1	0	0	5	2	No	0.99971753	No	0.999811	Service	0.98952174	Negative	0.99854016
142	good but wish it was cheaper a 20 min drive should not be 60$	14	3.0	1	0	0	4	2	No	0.99916756	No	0.988293	Pricing	0.99982053	Negative	0.9575809
143	we also know the usefulness of uber by now. not much needs to be said prices are decently inconsistent sometimes and wait times can be as well. i also truly think there needs to be an option for "do you want to converse	41	4.0	1	1	0	4	2	No	0.9997931	Yes	0.99919957	Pricing	0.8963977	Positive	0.9567502
144	uber charges cancellation fees for the bookings cancelled by drivers. almost all uber drivers take this advantage and ask the customers where the trip is then they do not respond to the call after and cancel the trip after an hour. there is no uber helpdesk to contact. if you are in a uber and an emergency occurs you are screwed for sure. uber drivers doesn't approve for online payment in applications as it would take 2-3 days for the amount to get credited to their account. worst service.	98	1.0	1	0	0	1	2	No	0.999782	No	0.99299943	Driver	0.9954105	Negative	0.99906
145	uts tally sad that some people need to get ti work and theirs luke 9 ubers near me and not accepting any of it. even though the trips are from $15 to $28 it if my pocket to pay them drivers.	44	1.0	1	0	0	1	2	No	0.9997423	No	0.99969256	Driver	0.9958728	Negative	0.998475
146	can't install this app fastly it takes lots of to install	11	1.0	1	0	1	0	2	Yes	0.99976057	No	0.9995546	App	0.9979079	Negative	0.9990351
147	i am not able to install getting error	8	1.0	1	0	1	0	2	Yes	0.99991727	No	0.9997037	App	0.9925949	Negative	0.99898
148	there is no option for google pay in latest version of uber app. i have updated it several times and there is no help option either in app.	30	4.0	1	1	0	3	2	Yes	0.9689724	Yes	0.99697757	Payment	0.9947937	Negative	0.9997093
149	they have blocked my account with no reason and even though i have send the requested information twice (id and card) they did not active it back. disgraceful customer service.	33	3.0	1	0	1	0	2	Yes	0.9998342	No	0.99981326	App	0.96884245	Negative	0.9995148
150	uber's never failed us. been using uber since september 2015 when i was in iowa for a wedding. we live out in the country, quite off the beaten path. in an emergent situation one very dark winter nite, the uber driver found our place within 5mins of the quoted arrival time. uber rocks!	57	5.0	1	0	0	2	0	No	0.9962286	No	0.9975089	General	0.86542505	Positive	0.9998946
151	i don't like uber because the drivers like to extend the trips to make them way longer so that they can charge you more. i had two drivers in one day that somehow kept missing turns, yet they were using gps. i told one driver to pull up to the door at my son's school, and instead he pulled up in the bus lane, not the car lane. so we were stuck in the bus line until they all moved. that trip cost was ridiculous. it's really unfair to rip off customers. i'm very disappointed. not a good look uber	114	1.0	1	0	0	1	2	No	0.9969199	No	0.99718827	Driver	0.99979347	Negative	0.992183
152	app stops working says error	5	1.0	1	0	1	0	2	Yes	0.9999325	No	0.99938595	App	0.9975305	Negative	0.998151
153	necessary evil given the decline of cabs. with that said, the 'share link' for rides seems broken and there's zero chance i'm giving uber access to my contacts or agreeing to whatever abusivr "terms" for them to text someone. terrible company, awful app, sadly necessary service.	49	2.0	1	0	1	0	2	Yes	0.99837625	No	0.9986388	App	0.86724144	Negative	0.9998118
154	doesn't work when you need it.	6	1.0	1	0	1	0	2	Yes	0.99988353	No	0.9997385	App	0.9967597	Negative	0.9985189
155	it's better now. hope you improve your service further.	9	4.0	1	0	0	2	0	No	0.99926394	No	0.9989262	General	0.5701851	Positive	0.99901474
156	driver charged 50 rs more than displayed fare	8	2.0	1	0	0	1	2	No	0.9997924	No	0.9983911	Driver	0.6562091	Negative	0.9995728
157	this is useless app . most of times drivers and even cars are not available in my area. on the other side apps working is very slow and rates are very high in the time of needs. terms and offers are not attractive . after the changing of owner it become more worst because of cream ruthless response i uninstalled that app too. i think i should do it too . motor bike and mini is not available also even they take so much time.!	96	1.0	1	0	1	5	2	Yes	0.9964469	No	0.9998877	App	0.9885861	Negative	0.9996828
158	i haven't checked it out yet but as soon as i check it out i give you a rating better than 3 if is better	24	3.0	1	0	0	2	1	No	0.99200773	No	0.9998411	General	0.99763	Positive	0.41090414
159	some time uper check the riders requirements, because everyone ask for extra amaunt.	14	3.0	1	0	0	1	2	No	0.99984205	No	0.99854845	Driver	0.86517954	Negative	0.9993931
160	it provides very good service to us.uber add a new dimension in our lyf	15	5.0	1	0	0	2	0	No	0.9989893	No	0.99806625	General	0.9973864	Positive	0.99974126
161	used to be a good service but their customer service sucks, in fact i had some support staff try and scam me for cleaning fees when i hadn't taken a ride in years. other rideshare/delivery services have a customer service number to hopefully speak to someone who can understand you, unlike ubers help/chat which doesn't even have a simple "i have an issue" option as there are definitely things not covered available options to get support. thanks for changing the landscape and ruining it, be better	105	2.0	1	0	0	5	2	No	0.99781173	Yes	0.98102784	Service	0.9997645	Negative	0.98626363
162	glitchy as hell, tells me to go-to the pick up point and isn't showing me the car. says i'm on the ride when i haven't even been picked up. uninstalled, restarted, still not working. your app sucks.	39	1.0	1	0	1	0	2	Yes	0.9999583	No	0.99917054	App	0.9975183	Negative	0.9979463
163	my account has been disabled for months now.	7	2.0	1	0	1	0	2	Yes	0.9997081	No	0.99967027	App	0.99261546	Negative	0.99949896
164	why do you keep having updates? it's a waste of time when someone needs a ride kinda right away. well you are losing money	25	3.0	1	0	1	0	2	Yes	0.6166392	No	0.99844605	Service	0.94190377	Negative	0.99917704
165	each and every time the driver calls me and ask me my location if he is satisfied then only your trip gets confirmed. what's the use of booking through this app then. uber should make sure that driver makes a call atleast 1km to it's customers location.	51	1.0	1	0	0	1	2	No	0.99921	Yes	0.9964317	Driver	0.9983359	Negative	0.994995
166	after booking shall can i pay in indian currency?	9	4.0	1	0	0	3	1	Yes	0.64410764	Yes	0.99354374	Payment	0.99985254	Negative	0.984148
167	update: just learned of the data breach that happened in 2016. this reinforces my decision to not do any further business with a company whose business ethics are basically non-existent. there were problems from the start with this company and as current news stories have heralded, it's not getting any better.	52	2.0	1	0	0	2	2	No	0.99955374	No	0.99996245	Service	0.9557388	Negative	0.9987464
168	تكلفته و حساباته فيها اخطاء و لا يرد المبالغ المسحوبه.	10	1.0	1	0	0	3	2	No	0.64292306	No	0.997347	Payment	0.9896563	Negative	0.9992505
169	what a beautiful rides 🤗😍	5	5.0	1	0	0	2	0	No	0.99900275	No	0.99911004	General	0.9977876	Positive	0.9994992
170	my last ride experience was worst.kept exact location but he roamed extra and made to pay extra.pleas do the needful	22	5.0	1	0	0	1	2	No	0.9996941	No	0.9998586	Driver	0.85914004	Negative	0.99911433
171	unable to book cab.it gives error everytime	7	1.0	1	0	1	0	2	Yes	0.9999627	No	0.9987563	App	0.9949562	Negative	0.9989373
172	app ui is decent. but the ux isn't good as the driver partners behave in an unprofessional manner, often overcharging. the customer service doesn't take ownership of this, providing delayed & unsatisfactory responses.	33	3.0	1	0	0	1	2	No	0.99971277	No	0.9997236	Driver	0.98528254	Negative	0.9887474
173	useless application. no option for ready account. every time app says. some thing went wrong. 🤬🤬🤬🤬🤬🤬😡	19	1.0	1	0	1	0	2	Yes	0.9999677	No	0.99854624	App	0.9972101	Negative	0.99817
174	i can't find any option for google pay in the payment options.!	14	1.0	1	1	1	3	2	No	0.9865188	Yes	0.99989736	Payment	0.9918682	Negative	0.99307454
175	great driver and system of safety!	6	5.0	1	0	0	2	0	No	0.99611264	No	0.99798054	Driver	0.7561021	Positive	0.9999262
176	your uber eats the fact that i got to wait an hour to get my food and it shows up cold. it's not the driver's it's your system fix it or you're gonna start losing business customers	39	1.0	1	0	0	5	2	Yes	0.9106768	No	0.9999479	Service	0.71852	Negative	0.9996904
177	they got my order completely wrong on uber food. i asked for refund. they said no. i then tried actually speaking to someone. instead of the automated request. and was advised to try again. when i tried again i basically got a reply saying "if you keep asking we will ban your account". so i got my refund through paypal. now my uber account is in owing and i can't use it till i pay it back.not a chance. horrable customer service. greedy company	94	1.0	1	0	0	5	2	No	0.9491288	No	0.99880254	Service	0.9869659	Negative	0.9996001
178	i can't load my credit card details as 'add payment' goes nowhere. frustrating as i'm having to use other providers. i've uninstalled and downloaded the app several times.	29	2.0	1	0	1	3	2	Yes	0.99987316	No	0.9992403	Payment	0.99546576	Negative	0.9974269
179	uber is not working well these days, unable to find exact location sometimes unable to find ride and i haven't felt that issue before i am again here ( nov2019) after giving review in august 2019, at the time of odd-even rule uber hiked the prices and still prices are quite high after this rule. uber is becoming worse now	63	1.0	1	0	1	0	2	No	0.9969049	No	0.9997167	Pricing	0.9980908	Negative	0.99909604
180	the app has not had any glitches when o used it. drivers were safe.	14	5.0	1	0	0	2	0	Yes	0.84339076	No	0.9994267	General	0.88190275	Positive	0.99969375
181	the driver needed to take a shower. smelled real bad. had to open the window	16	1.0	1	0	0	1	2	No	0.9973339	No	0.9996966	Driver	0.998395	Negative	0.9992042
182	the worst service at all. i booked a cab to pick up a parcel from a different address and to get delivered to my place but after some time received a message that the driver has cancelled the order without informing and for which we need to pay rs. 25 as cancellation charges without any reason.	62	1.0	1	0	0	1	2	No	0.9985936	No	0.99811184	Driver	0.9995591	Negative	0.9981199
183	i am using this app since long i have only a map updation issue sometimes.	15	5.0	1	0	1	0	2	Yes	0.9999064	No	0.99960583	App	0.99845433	Negative	0.989675
184	one bad experience (of many trips) with a rude, threatening and angry driver. ps. i got out quickly and called uber who quickly investigated and took notes.	30	4.0	1	0	0	1	2	No	0.9980914	No	0.99933344	Driver	0.99975866	Negative	0.9712053
185	i booked auto for my mother it got accident apart from there uber app not working i would definitely catch uber head office and i give complaint to police station , i put the number of mails to uber no one responding i will take action as per law.	50	1.0	1	0	1	5	2	Yes	0.9998565	No	0.999665	App	0.9960504	Negative	0.9992453
186	i will let you know when i take advantage of this service.	12	5.0	1	0	0	2	1	No	0.99855655	No	0.996822	General	0.99937975	Positive	0.9545759
187	pathetic support from uber there is no way to contact. i have an outstanding payment issue. every time i try to book ride it shows 'outstanding payment' and there is no option to 'pay' only 'close' button is there. when i tried using 'help' sections both app & website have only some predefined options and there is no scope to write your own problem if it is not present there.	76	4.0	1	0	1	3	2	Yes	0.9461954	Yes	0.8236637	Payment	0.9994754	Negative	0.9982659
188	worst experience! uber's gps system has prblm, you should fix this! and the drivers are frustrated bcz they don't get their incentives and so does frustrated drivers and wrong location detection creates clashes between drivers and passengers. have been using uber from so long. it was good enough but now the system is too poor	61	1.0	1	0	1	0	2	Yes	0.9999238	No	0.9995646	App	0.9981389	Negative	0.9932289
189	siddesha driver was very rude, just bcz he could not find the simple address, he cancelled the trip, and this bloody uber ppl are asking me cancellation fee. you worst.	34	1.0	1	0	0	1	2	No	0.98654234	No	0.99866927	Driver	0.9995553	Negative	0.9984049
190	compared to bolt, the app is pretty ugly. problems: irresponsive design for fonts, feedback is hidden in trips, when it's better to show up it after the trip. countless pop ups. update. no popups, but still skme bugs: a) trying to add an additional stop, last screen after confirm fee change - "not abke to chabge destination", b) after charge got an email "unable to charge your cc" (for full prev trip price).	84	3.0	1	0	1	0	2	Yes	0.99998975	No	0.9952199	App	0.9894188	Negative	0.9955361
191	in add payment option. only credit card and gift option is shown. upi and google pay option is not there even after updating the app	26	3.0	1	1	0	3	2	Yes	0.9996824	Yes	0.56148076	Payment	0.99744284	Negative	0.99916065
192	worst experience. the driver cancelled the trip and now it demands cash from me. i would never use this app again.	24	1.0	1	0	0	1	2	No	0.99859434	No	0.9991555	Driver	0.9993986	Negative	0.9968527
193	very slow to search cars in the dhaka city	9	3.0	1	0	0	5	2	Yes	0.5477629	No	0.9996891	Service	0.94273216	Negative	0.99949956
194	sucks - the rides themselves are fine. it's the app that i take issue with. lyft is so much easier to navigate. hard to find what you are looking for in the app. when the driver is on their way, you can only see about an inch of the route screen. the box that keeps asking you if you want to edit your ride blocks the whole top half of screen and you can't close it. the bottom half is covered by the pic of the driver and car, which also can't be closed or moved to another screen. that leaves a tiny little section in the middle. the menu over laps words on my s8 so you can't click on certain ones, line items because it will open the one that is overlapping it instead.	158	1.0	1	0	1	0	2	Yes	0.9999485	No	0.99266726	App	0.9991185	Negative	0.98913085
195	my app isn't working properly . notify me again n again that choose payment method . i put it on cash method but still notify me again n again without booking my ride . plz fixxx ittt also its not notify my proper home location . always come with unnamed road do smething	55	1.0	1	0	1	0	2	Yes	0.9999504	No	0.99968517	App	0.86282915	Negative	0.9994392
196	most disgusting service is what u provide when i booked a cab the driver says he don't want to come and cancelled the trip and u people charge me for that. i have already uninstalled this app for the useless service u provide and none of my family members will use this service that u provide and u people cant improve anything other than making excuses. if the destination is far ur drivers just cancel the rides and u people charge the customers for this. is this the way u work other cab services are far better than yours	123	1.0	1	0	0	1	2	No	0.99954826	No	0.999605	Driver	0.9978848	Negative	0.99904317
197	excellent services, kindly just keep the bike services all day times please, especially from baner to dhayari dsk, or vadagoaon sheri to dhayari. or else bike service in the night time as well. thank you so much team uber. lovely services all the time. 101% top	50	5.0	1	1	0	5	0	No	0.99891806	Yes	0.5025056	Service	0.99926037	Positive	0.98779315
198	it is wonderful it can track where my over is and where it is and you should get this app	20	5.0	1	0	0	2	0	No	0.6973528	Yes	0.9994056	App	0.9569931	Positive	0.9752484
199	the only complaint i would have is that something and when my phone is on low battery i'll order a uber and then close the app then reopen it, it'll just stay on a finding a ride screen even if there's a uber on its way	48	3.0	1	0	1	0	2	Yes	0.9998609	No	0.9987987	App	0.9985139	Negative	0.9942181
200	uber app doesn't work for my debit cards with money on to book ride got app for nothing	18	1.0	1	0	1	3	2	Yes	0.99980503	No	0.9991892	Payment	0.99506074	Negative	0.9983955
201	used the app a few times, drivers were giving me lower scores for no reason, i sat quietly and didn't do anything to cause issue, yet they voted me down. i believe this was because i didn't tip, which should have anything to do with the rating system. i paid the fee i was asked to pay, unless you give me exceptional service i'm not going to tip. i rated all those drivers 5* and they voted me down. left the app, deleted it and will never use again.	100	2.0	1	0	0	1	2	No	0.9975817	No	0.9988721	Driver	0.99967575	Negative	0.99779177
202	so i tried to download uber and it worked but when i signed up it said that i need to update uber so i went to playmarket but it said that it doesnt work in my country although it is i saw many people use it plz help update:i was connected to vpn 🤦	57	5.0	1	0	1	0	2	Yes	0.9999473	No	0.9995689	App	0.99637586	Negative	0.99835134
203	don't use this stupid app they won't come on time 4 times redirect my trip while i'm in emergency basis finally i catch public transportation very sad rip uber app still i am facing same issues no one can take seriously action	43	1.0	1	0	0	1	2	No	0.78753614	No	0.99958926	Service	0.98228216	Negative	0.99972636
204	lynn was gracious & helpful loading our bags.	7	5.0	1	0	0	1	0	No	0.997951	No	0.99787736	Driver	0.9993686	Positive	0.99534976
205	uber is becoming more unreliable. been experiencing longer waiting times, but more concerning are uber drivers that drop/cancel the ride after having it accepted.which adds more time and stress to the process. considering lyft.although drivers use both to game the system	44	3.0	1	0	0	1	2	No	0.99862087	No	0.9982944	Driver	0.9997609	Negative	0.9956052
206	the uber service in australia has gone backwards. the cancellation fee needs to be revised . a 23 minute wait is just not acceptable (and they think ot is fare to charge a cancellation fee). i have just delete the app	42	1.0	1	0	0	5	2	No	0.9983114	No	0.9979386	Service	0.99823856	Negative	0.99871016
207	very good app easy to use	6	5.0	1	0	0	2	0	No	0.98873293	No	0.9983866	General	0.99695516	Positive	0.99982893
208	your all cabs drivers ask the destination if they don't want to go. they all don't come to pick. they even don't cancel the trip from their end. they transfer to each other. we are getting late, we have to cancel and then we have to bear the penalties. i have also born twice the penalties because of your stupid drivers. and uber don't have the facility to complaints this types of issues at a time. you should provide emergency numbers where we can report this incident on the spot.	97	1.0	1	1	0	1	2	No	0.9996252	Yes	0.99953985	Driver	0.9884078	Negative	0.9878034
209	its expensive and doesn't have fix price to the same place all the time. one time its 15 the same day its 30 the same place. baddddd	30	1.0	1	0	0	4	2	No	0.9969997	No	0.99574345	Pricing	0.9995235	Negative	0.9979139
210	should give some basic training to drivers on their work.	11	4.0	1	0	0	1	2	No	0.9999703	Yes	0.979446	Service	0.88802725	Negative	0.9233145
211	it's waste of time, we can't able to add money via upi , then it is waste.	18	1.0	1	0	1	3	2	Yes	0.9999002	No	0.94561166	Payment	0.99861324	Negative	0.98795587
212	thanks to the app having issues, i'm supposed to pay a cancellation fee for the 2nd ride that was set 15 mins later. there is no contact number to call, there is only a limited number of help options on the app, terrible customer service - i just got hangup while talking. terrible.	56	1.0	1	0	1	5	2	Yes	0.9998319	No	0.9988053	App	0.94475496	Negative	0.99973816
213	this is pathetic app several times when we book cab drivers denied to go to the loacation or they call us ask droping point and then cansel it very much disappoint	33	1.0	1	0	0	1	2	No	0.9970233	No	0.998852	Driver	0.9996551	Negative	0.9982741
214	horrible! worked very well for a few months then bam! i was advised of a change in a higher price estimate for each new ride. it went downhill after that. stating i need to add a second bank card. despit all the very polite emails of " oh were sorry" let us know how we can help" posturing. nada! niente! zero! zip! bupkis! thank you lyft no problems. even my financial institution assured me it was not my card or bank status. the sorry how can we help emails in 5, 4, 3, 2, 1 . . . but no fixes	118	1.0	1	0	1	3	2	No	0.9923652	No	0.999858	Pricing	0.52541393	Negative	0.99897623
215	recent drivers are wack.train them well	6	3.0	1	0	0	1	2	No	0.9966498	No	0.99805355	Driver	0.9995472	Positive	0.99409264
216	very convenient, very short wait time	6	5.0	1	0	0	5	0	No	0.99811065	No	0.9975993	Service	0.5925785	Positive	0.9995333
217	we use this service all the time. somebody should have thought of this app sooner	17	5.0	1	0	0	2	0	No	0.999678	Yes	0.90114206	Service	0.68000555	Negative	0.8284793
218	very convenient! my driver was very professional, polite and extremely helpful. i got to my destination late and he made sure i was at the right place. google took us to a different address but he was patient while we drove around to locate the right address. such an angel! thank you.	56	5.0	1	0	0	1	0	No	0.98962736	No	0.99612135	Driver	0.9975013	Positive	0.9995171
219	i was charged money from my debit card without even getting in the ride. after i booked the ride, the driver asked me the destination that i had already put on the map, then after a few minutes the ride was canceled and for the record i didn't cancel the ride, the driver maybe! but the app charged rs 376 from my card and the trip is showing as completed. so, i want my refund as soon as possible and please fix your app!	89	1.0	1	0	0	1	2	No	0.91378665	No	0.9993687	Driver	0.99201995	Negative	0.99866915
220	lov lov lov my uber	5	5.0	1	0	0	2	0	No	0.9994634	No	0.9993754	General	0.99874866	Positive	0.9869478
221	what an awesome experience! thank-u amiee (darlene) for making my first uber experience a fantastic one! anyone who utilized this uber app, make sure you ask for darlene, but call her aimee, she truly made my not so great morning of shoveling & being stuck in my driveway, more enjoyable. her nissan juke is a beast! got through these not so forgiving side streets here in erie, i seriously felt like i was untouchable in this car. great conversation & i felt very safe! that was one of the things i was worried about due to this being my first uber experience. again, thank-u aimee! if there were 10 stars on this rating system i would give them all to you!	158	5.0	1	0	0	1	0	No	0.9981021	No	0.99800104	General	0.88712776	Positive	0.9999089
222	always an error using app after i had an issue with a driver it stopped working i can sign in but every time i request a ride it says error i have funds egg is the issue	36	1.0	1	0	1	0	2	Yes	0.99998164	No	0.9994653	App	0.9844379	Negative	0.9977659
223	good app but you need more drivers.	8	4.0	1	1	0	5	2	No	0.99968696	No	0.99889237	Service	0.92063266	Negative	0.96261185
224	i wanted to purchase a gift card for my sister since she commutes alot as i was in line to put 200$ on a card everyone even the cashier warned me about them i just put the card back and bought a septa key card instead, better safe than sorry.	55	1.0	1	0	0	2	2	Yes	0.7063335	No	0.99605286	Payment	0.9998925	Negative	0.8972345
225	in time service with good hospitality and respectful answer. caring women, children and old thank you	16	5.0	1	0	0	5	0	No	0.99929154	No	0.9974955	Driver	0.7069139	Positive	0.9998079
226	i've never even used the app, and when i really needed it - it wouldn't work (my car was gone and i had to visit my dentist). i've installed the app for the first time in my life, and it asked for my phone number. so i entered my number, but it told me that my account was disabled (i've never even created one). okay, no problem. i use my second phone number, but no results. really disappointed	87	1.0	1	0	1	0	2	Yes	0.9999633	No	0.9990946	App	0.9978296	Negative	0.9972403
227	it's a very good app just 15 minutes to wait	10	5.0	1	0	0	5	2	No	0.995316	No	0.9959384	General	0.71778655	Positive	0.99986005
228	fares are high compared with other cabs	7	3.0	1	0	0	4	2	No	0.9984737	No	0.9990563	Pricing	0.99851984	Negative	0.9988035
229	app is gabage. please fix your pickup point system. it is always wrong !	14	1.0	1	0	1	0	2	Yes	0.99990535	No	0.9993672	App	0.99864334	Negative	0.9965855
230	super quick for pick up and drop off very efficient and friendly service. very happy and will use again 😊	20	5.0	1	0	0	5	0	No	0.9988845	No	0.9971058	Driver	0.47623262	Positive	0.9999095
231	i liked this app. but it has not accepting any of my cards. which is weird because it worked before! and when i emailed about the issue, they said it doesnt accept the card i have. how are they going to accept it 4 days ago and not now? makes no sense!	53	1.0	1	0	1	3	2	Yes	0.9998659	No	0.9988456	Payment	0.996046	Negative	0.9974759
232	app is not working. it crashed	6	1.0	1	0	1	0	2	Yes	0.99989855	No	0.9996351	App	0.9970049	Negative	0.9985783
233	i got screwed on a cancellation. i want the $5.00 cancellation fee refunded to my credit card. the driver was 2 minutes away when i made the request. i cancelled online within a minute and called the driver immediately. she did not answer but called me back after one minute. she was rude in that she hung up on me mid-conversation. she did not have to wait 5 minutes. i was given a choice online before i spoke to her to refuse the $5.00 cancellation fee. i chose to refuse the fee. uber charged it.	103	1.0	1	0	0	1	2	No	0.9985537	No	0.9991542	Driver	0.9931774	Negative	0.99504673
234	the app is too conjested, can't see what is happening that i would like to see.	17	2.0	1	0	1	0	2	Yes	0.99959296	No	0.9992592	App	0.99904245	Negative	0.99703264
235	try to better okay.money highy	5	2.0	1	0	0	4	2	No	0.9991941	No	0.999587	Pricing	0.99394244	Negative	0.9982845
236	a poor service. driver's didnt pickup on time. as well as they also didnt pickup my phone . i faced this prb so many time. .	28	1.0	1	0	0	1	2	No	0.9973961	No	0.99886715	Driver	0.99960726	Negative	0.99777716
237	app is always downloading and the adds are getting stupid.	10	3.0	1	0	1	0	2	Yes	0.99992037	No	0.9994894	App	0.99747616	Negative	0.9985159
238	i forgot the password. wrote too many mails.still no one contacted me neither i could log in.this the worst part of uber. whereas in ola i just need to put in my no. and i receive otp and log in. so simple and hassle free.uber made me feel that forgetting password is a serious crime! still unable to login in my uber account! ps: log in issue in uber is totally unexpected. uber team you definitely need to modify your app or else be prepared to loose loyal customers. customer support required	107	1.0	1	0	1	0	2	Yes	0.98734343	No	0.9998355	Service	0.8783517	Negative	0.99890506
239	v v v poor service after 6 pm no anto is available but the autos are nearby, please request for improving the service regarding auto service	29	1.0	1	0	0	5	2	No	0.9988024	No	0.9907114	Service	0.99950945	Negative	0.9960628
240	hello uber team, i have trouble when i am try to opening an app, when i am opening an app a blank white screen popping up. i have uninstalled the app and re-installed it various time. please help to resolve this issue.	43	2.0	1	0	1	0	2	Yes	0.99994504	No	0.99949574	App	0.99791175	Negative	0.99646735
241	it's great, works well; just wish there was a loyalty program or something similar. a way to get discounted or free rides.	25	4.0	1	1	0	4	0	No	0.99898773	Yes	0.99975604	Service	0.9907154	Positive	0.9638603
242	one of the worst service or an application uber have. last ride was been declined by the driver and that cancellation fee is charged me for 160rs.	29	1.0	1	0	0	1	2	No	0.9997335	No	0.9994881	Driver	0.96603787	Negative	0.9992119
243	uber have a serious problem with the time the taxi take to respond on your request	17	3.0	1	0	0	5	2	No	0.9986135	No	0.99776506	Service	0.6905882	Negative	0.9982627
244	sometimes uber struggles to find rides in places like pune camp depending on location. app is great and very easy to use.	21	4.0	1	0	0	5	2	No	0.58596617	No	0.9980426	Service	0.9923046	Positive	0.927482
245	yesterday when i booked a ride my screen shut off before ride was confirmed. but i still got charged canceled ride that i thought was incomplete .😖	27	2.0	1	0	0	3	2	Yes	0.99993205	No	0.99956805	App	0.967129	Negative	0.9995096
246	this app have some glitches or something. it makes me miss my ride several times.	16	1.0	1	0	1	0	2	Yes	0.9999198	No	0.99966216	App	0.99727863	Negative	0.99743503
247	looks like off late uber is training drivers and algorithms to create problems to it's users. fare is being manipulated after closing of the trip. you book a uber premier and there is no space for luggage as the boot is space is occupied by cng cylinder. uber premier drivers cancel trips after coming for pickup saying i want extra to carry luggage. and at the end uber refunds in the name of uber credits which are just numbers which can be manipulated digitally.	97	2.0	1	0	0	1	2	No	0.96993244	No	0.99972194	Driver	0.8458686	Negative	0.9999244
248	worst app when we book a cab the ride will automatically got cancelled after that we book another the cancel charges also added more prize need to fix this issue worst experience ever seen	36	1.0	1	0	1	0	2	No	0.7203938	No	0.99887365	Driver	0.9843105	Negative	0.99993086
249	intially this app was best for commuting. but now a days the drivers have become so fraudulent. they just keep wasting time. this app does not allow to even cancel the ride if there is drivers fault. drivers accept the ride and then asks on call about the destination . after that he says that he won't go there .he asks to cancel the ride and if we cancel then uber charges us. this needs to improve. also there is no customer support	82	1.0	1	0	0	1	2	No	0.70225096	Yes	0.9451552	Driver	0.9990816	Negative	0.9981914
250	many of the drivers do not understand how the app works. usually they just cancel the trips, but you get charged. the customer service is terrible. there's no phone number, you can only click some options in an automatic chat. use lyft if possible.	48	2.0	1	0	0	5	2	No	0.99633896	Yes	0.9953015	Driver	0.99526715	Negative	0.99901724
251	it's great when it works! usually cheaper and more available than lyft, but half the time i go to use it it doesn't want to work.	26	3.0	1	0	1	0	2	Yes	0.9998568	No	0.99993384	App	0.99364895	Negative	0.97894317
252	good service but need to be improve accurate location.	10	4.0	1	0	1	0	2	Yes	0.99506986	No	0.99547464	App	0.89835453	Positive	0.99120635
253	horrible customer service. will not assist you when needed.	10	1.0	1	0	0	5	2	No	0.99895835	No	0.9977779	Service	0.9995503	Negative	0.99087596
254	scheduling a future pick up is a horror show. in houston, i tried to schedule a pick-up for the airport hours before my flight (on my mobile, naturally). i repeatedly put and time then went to the next screen, but it kept showing the current time. i finally "confirmed" hoping that the time would be correct, but it was not. a car was dispatched. i phoned the driver, explained the problem and asked her to cancel it. she did, and i gave up. she said she had problems with the uber system too. i called just before i needed to leave.	127	3.0	1	0	1	0	2	Yes	0.99996364	No	0.99552983	App	0.9963554	Negative	0.99700135
255	upi payment is no longer available. also you can't schedule airport pickups. rest is ok i guess, but for a co. that takes over 30% of ride charges as commission they need to do better overall!	37	3.0	1	1	0	3	2	Yes	0.9408715	No	0.9064329	Payment	0.9979225	Negative	0.99973613
256	the app crashes as soon as i open it. it keeps stopping.	12	1.0	1	0	1	0	2	Yes	0.9998697	No	0.99967265	App	0.99709034	Negative	0.998835
257	avarage i would lyk to.say	5	3.0	1	0	0	2	1	No	0.99989843	No	0.999908	Service	0.48864284	Negative	0.99032706
258	whenever you do ride-sharing, it makes you walk to sometimes convenient places like on a busy road, or if its pouring rain outside. if i am paying for someone to pick me up, then they should pick me up at my location, not make me walk in the rain, or to a busy street.	55	2.0	1	0	0	5	2	No	0.9999062	No	0.9979298	Service	0.9008438	Negative	0.9995888
259	terrible customer service. a driver refused to drive us unless we gave him 20 extra dollars for uber xl. only 4 of us. and he was driver assigned when i picked for 4 people. then they took the full ride amount out of my account. but only refunded the cancelation fee which they didn't even take from me. there is also no contact number unless your a driver so if you do have a issue it can be frustrating to deal with uber.	87	1.0	1	0	0	1	2	No	0.99977595	No	0.9931665	Driver	0.9918315	Negative	0.99903
260	very expensive in sri lanka now. i don't recommend it. the normal road transportation tuk tuks are cheaper than uber. before it used to be my daily option. now the rates are very high. i'm very disappointed with their service. also there are no promotions. their standard had gone down rapidly.	54	1.0	1	0	0	4	2	No	0.99919075	No	0.9988601	Pricing	0.9992828	Negative	0.99721766
261	one thing that makes uber special is no refusals. but sadly, that's not the case anymore. rate of refusals are becoming higher with every passing day. drivers will ask for the drop location on call and will cancel the ride after sometime if they are not willing to go. happens more frequently with bikes. they don't even cancel themselves but will ask the rider to cancel. i've had 3-4 cancellations on a row many times. this creates a lot of inconvenience.	85	2.0	1	0	0	1	2	No	0.9995042	No	0.9959001	Driver	0.9997402	Negative	0.9847661
262	i didn't get the point to rate the passenger. if you don't give enough tips on a bad ride, bad scores? excuse me? what do you want? you want the passenger to clean the windshield, wash the car, and send a $10 tip to please the driver and get a 5 star after paying for a ride. nonsense. stop the tip and rating bully!	67	1.0	1	0	0	5	2	No	0.9953857	No	0.9965661	Service	0.8158474	Negative	0.9996044
263	in the future it would be nice to be able to add tips when scheduling for a ride in the future to increase the chances that someone accepts your ride request	33	4.0	1	1	0	5	0	No	0.9968568	Yes	0.9999906	Service	0.90358925	Positive	0.5937335
264	very helpful while you are traveling around or heading for a destination and need to reach in time.	18	5.0	1	0	0	2	0	No	0.99876	No	0.9990515	General	0.99324435	Positive	0.9998092
265	i ordered an uber and it never showed up i would not recommend	13	1.0	1	0	0	1	2	No	0.9739491	No	0.9996964	Service	0.988242	Negative	0.99940085
266	payment options not working. 350 debited from my card but nothing in ubercash	14	1.0	1	0	1	3	2	Yes	0.998923	No	0.9983443	Payment	0.99962926	Negative	0.9958085
267	that's a great aap for ride	6	4.0	1	0	0	2	0	No	0.99758875	No	0.998307	General	0.9950954	Positive	0.9997942
268	worst experience. suddenly it needs verification when there's urgency.#worstapp also there driver's have no behavior how to response. also not good customer service from uber side 😡😡	30	1.0	1	0	1	0	2	Yes	0.9891171	No	0.9997143	App	0.8286088	Negative	0.9997669
269	very smooth in newark where not much else is.	10	5.0	1	0	0	2	0	No	0.9990909	No	0.9990927	General	0.99620724	Positive	0.999778
270	load time is terrible and most recent update has made driver location completely unreliable. it will take 5 minutes, the entire wait time, for the app too short my driver's location. terrible.	32	2.0	1	0	1	0	2	Yes	0.99992156	No	0.99911577	App	0.998514	Negative	0.99754566
271	the service is terrible. more than once they made me pay for tolls that weren't due. and there is no real customer service to solve issues. luckily, other similar services are on the market. i strongly recommend not to use uber. and yes, i have contacted them many times and they said they will not refund the last toll because it was due (even if i explained them that we passed on the top of the street-freeway- and we didn't take the pay way-tunnel). i really would like to know where my money are. however, you can only chat to them and they do not know the streets and do not realise this can happen. it is wrong and frustrating.	130	1.0	1	0	0	4	2	No	0.99951243	No	0.99721485	Service	0.9764265	Negative	0.9973821
272	not satisfied; bad experience especially with the cashless transaction.was overcharged and issue not resolved.	15	1.0	1	0	0	3	2	No	0.99561065	No	0.9989976	Payment	0.99735475	Negative	0.9950152
273	pricing is erratic. "peak" hours should be known and not sporadic when uber says its peak times. same ride, same time has been very different prices. as much as $20-$25 more	30	3.0	1	0	0	4	2	No	0.9961964	No	0.9819104	Pricing	0.9996001	Negative	0.9981116
274	i can't schedule a ride since the last update. whether is in within 10 mins or in the morning, it keeps looping me back to directions. i'm using android phone. please take a closer look. thank you	38	4.0	1	0	1	0	2	Yes	0.999966	No	0.9986085	App	0.99771404	Negative	0.99790263
275	fare r bit high.but some time it is too much. if driver canceled we have to pay this is not fair max time cancellation charges r noy wave off	30	4.0	1	0	0	4	2	No	0.9995419	No	0.9961881	Pricing	0.9986846	Negative	0.9990386
276	first time has a bad experience with uber.waiting almost 2hour, uber driver still not yet come. then i want to cancel but uber said if i cancelled will charge rm5, so i decided to wait.lastly, uber cancel it😡😡	39	2.0	1	0	0	1	2	No	0.9998209	No	0.9994399	Driver	0.9263759	Negative	0.99899405
277	giving pathetic services nowadays. my payment option keeps on stucking everyday .dont know what happens with the apolication.	19	1.0	1	0	1	3	2	Yes	0.99902904	No	0.9993687	Payment	0.99919254	Negative	0.99693465
278	good times are over. what's the point of uber if uberxs don't pick up any rides under £15? they wait for the price to surge and then pick them up. might as well only use bolt or freenow. or actually go back to black cabs. either set a minimum fare as an expectation or stop advertising trips for x price and never delivering.	65	1.0	1	0	0	1	2	No	0.99964046	No	0.9982886	Pricing	0.9990496	Negative	0.99645233
279	worse app don't use because i m facing payment issue and customer support also getting responses too late compared to others and when i m using that time i'm getting angry on this application one important thing is those people not taking our wallet money why i m telling this thing when i need use this money that time they are giving error other options also not giving very bad app	76	1.0	1	0	0	3	2	No	0.60711724	No	0.9997321	Payment	0.96901804	Negative	0.9996648
280	why can't i add upi or google pay as a payment method in the app? only options are cash, credit / debit card and gift cards.	28	2.0	1	1	1	3	2	Yes	0.80132306	Yes	0.9999379	Payment	0.9974915	Negative	0.98217416
281	uber cab drivers in bangalore have made a rule within themselves , not to switch on the ac in uber go, due to emergent situations we ultimately have to board the cab. everytime we have to call customer care to educate/direct the drivers , then they switch it on. requesting uber to issue strict circulars/notices to avoid the same	58	2.0	1	0	0	1	2	No	0.9997317	No	0.8911736	Driver	0.9592862	Negative	0.99904126
282	i have discovered design flaws that have cost me money. for example, in one case the driver's phone lost connection to the application at the drop off point. as a result i was charged $11 for a $5 trip because the app didn't register that the trip was over. if the algorithm were to track the gps signal of both the driver and the passenger cell phones, it would be able to recognize when the passenger had reached their destination if the gps signal from the driver dropped.	96	3.0	1	0	1	0	2	Yes	0.9995459	Yes	0.8408816	App	0.99951136	Negative	0.918332
283	even though my home address is shown, the driver is directed to the wrong address. very confusing to the driver and myself. previous issue is resolved, but now the gps directs the drivers to go in circles blocks away. there is no way to contact you on the website.	51	2.0	1	0	1	0	2	Yes	0.99995244	No	0.99909544	App	0.9981554	Negative	0.9924621
284	how to pre book. ride? the new version isn't showing anything	13	3.0	1	0	1	0	2	Yes	0.99994886	No	0.99906677	App	0.99334997	Negative	0.99929833
285	if ever was a dumb customer support, it is ubers. it is really frustrating to chat to a chatbot which keeps on copy pasting same thing. these bots come with names though, in my case salina j. surajit d. and merugu k. edit : few more bots with name pandiri d issue: pending charge. i've sent them card statement and shown a screen shot of pending charge thet still keep asking screenshot of the issue. edit 2: now uber has completely stopped replying to my emails and chat messages in uber app.	108	1.0	1	0	0	5	2	No	0.72315973	No	0.9969926	Service	0.99714357	Negative	0.9995466
286	the main problem with this cab service is that it doesn't find a cab when you need the most. i'm not saying that from one single time it let me down, but at least 5 times at my count. the only purpose of this app is to connect driver and client, and they don't do that well.	60	1.0	1	0	0	5	2	No	0.6027656	No	0.9809529	Service	0.99874085	Negative	0.99854004
287	frustrating. i can't seem to log in to start driving. too many issues and yes i've tried it all!	19	1.0	1	0	1	0	2	Yes	0.99994636	No	0.9996668	App	0.9956376	Negative	0.99797565
288	very good service and cheaper than others cab services.	9	5.0	1	0	0	4	0	No	0.99895287	No	0.99782336	General	0.67922527	Positive	0.99984086
289	a lot of uber drivers just cancel on your face after misbehaving, there's no way to rate them or report and you have to pay the cancellation fee, please fix this, horrible.	33	2.0	1	1	0	1	2	No	0.98359275	No	0.5409488	Driver	0.99986696	Negative	0.99760216
290	very nyc app, attractive offers etc	6	4.0	1	0	0	2	0	No	0.99354035	No	0.9982502	General	0.9975006	Positive	0.9997688
291	la aplicación es buena el problema son los chóferes que siempre que eliges pagar con tarjeta te cancelan el viaje.	20	3.0	1	0	0	1	2	No	0.9977737	No	0.99943024	Driver	0.9982834	Negative	0.9923557
292	worst application ever. they don't know how to resolve issues and give false reasons to block accounts. would have given negative rating if i could	28	1.0	1	0	1	0	2	No	0.93552315	No	0.99978095	Service	0.9831654	Negative	0.9997044
293	hopeless in noida don't know about other cities	9	1.0	1	0	0	5	2	No	0.9999566	No	0.9994905	Service	0.7839891	Negative	0.9734448
294	the idea and app is really helpful. but when we need it the most trust the ride never gets booked. and sometimes prices are peak which we cannot afford.	33	3.0	1	0	0	5	2	No	0.99937785	No	0.99995863	Service	0.7803862	Positive	0.7034146
295	في السواقين كتير بيرفضوا الطلب ومش بيردوا يكنسلوا الرحلة علشان العميل اللي يكنسل	13	2.0	1	0	0	1	2	No	0.99867296	No	0.9988181	Driver	0.9980843	Negative	0.99895895
296	prompt and courteous people some drivers drive a little aggressive never had a bad ride	14	5.0	1	0	0	1	0	No	0.9975827	No	0.9981084	Driver	0.99974173	Positive	0.9726629
297	i have been asking for uber to fix my toggle feature for two days so that i can use my gift card. i get the runaround! their site says they can do this, but instead of just doing it they continue to ask me to do this, that, and the other thing. nothing they've had me do has helped. nothing! they've now stopped replying to my requests for help. i feel like the $100 i spent for a gift card to access their service was a waste. very unhappy.	101	1.0	1	0	0	5	2	Yes	0.9973322	No	0.9966558	Payment	0.6139967	Negative	0.99961406
298	the new feature where the cab can be shared is the worst. and beside that you can only choose seats for just 2 persons. what if we are more than that. cab takes so much time reaching to us. what if we are in a hurry and we have booked a cab so we can reach at our time but in sharing basis we need to compromise with our time for other passengers. worst feature ever !	77	1.0	1	1	0	5	2	No	0.99265	Yes	0.8504353	Service	0.9968821	Negative	0.9997633
299	easy access n time saver service.	6	5.0	1	0	0	5	0	No	0.99786466	No	0.99846506	General	0.99768114	Positive	0.9997079
300	fast response nd real nd legit trust worthy ,love uber for life dat wat i wil b using ooo🥰🥰	21	5.0	1	0	0	2	0	No	0.9997303	No	0.9984896	Service	0.8515616	Positive	0.99953544
301	i've been having very bad experience with booking cabs lately. waiting for 30-40 min, and no confirmation or cancellation. drivers don't respond to text or call. please look into the issue.	32	1.0	1	0	0	1	2	No	0.9975165	No	0.9975333	Driver	0.99961936	Negative	0.99778664
302	navigation is very poor should improve otherwise excellent service no 1	12	5.0	1	0	1	0	0	Yes	0.9971608	No	0.99955386	App	0.9752842	Positive	0.91316193
303	maximum drivers asking for extra money	6	2.0	1	0	0	1	2	No	0.99880755	No	0.99353254	Driver	0.99909604	Negative	0.9995004
304	cab tracing getting worse day by day	7	2.0	1	0	1	0	2	No	0.9992163	No	0.99935	Driver	0.987668	Negative	0.9996208
305	uber is providing excellent service and rates are fixed and economic friendly, and their customer response is very good. uber is always my first preference.	27	5.0	1	0	0	2	0	No	0.9991406	No	0.99886924	General	0.98634094	Positive	0.9999106
306	cannot login at all. constantly says 'error'	8	1.0	1	0	1	0	2	Yes	0.99993765	No	0.9995757	App	0.99547195	Negative	0.99864787
307	it has become ridiculously slow after the new ui update. why are you introducing so many animations if they are making the app slow. also, it's taking a lot of space on my phone, 178 mb! why do you need that much space!	47	2.0	1	0	1	0	2	Yes	0.9996271	No	0.99903595	App	0.99890566	Negative	0.9983022
308	the worst app ever don't ever download it by mistake. my worst experience.	14	1.0	1	0	1	0	2	No	0.9787279	No	0.9999312	General	0.97787184	Negative	0.9622068
309	always a good experience wherever i travel to.drivers are courteous and mannerable	11	4.0	1	0	0	1	0	No	0.9955681	No	0.9967524	Driver	0.97235787	Positive	0.99983656
310	i used uber in ludhiana. my driver cancelled my booking but still i was panelised. i requested in app but it doesn't work. i want to know why? don't have any facility to solve the issue.	34	3.0	1	0	0	1	2	No	0.55272347	No	0.9977404	Driver	0.9990484	Negative	0.999428
311	no rides available at basic point every driver is decining the request so why are you opning this app driver dosnt want to go. jaha hume jaana h wahape unhe nhi jaana h toh taxi kyu chalate ho ghar pe apni marao chu jaisa app h	49	1.0	1	0	0	1	2	No	0.998762	No	0.99721235	Driver	0.99905294	Negative	0.99951804
312	absoloutely rip off for cab fare each stop is added on which a estimated payment goes through it shoukdnt be allowed to keep charging when it has been deducted thats my opinion and i c that thats the catch nobody lnows	42	1.0	1	0	0	4	2	No	0.9986236	No	0.88236064	Pricing	0.94091254	Negative	0.99887305
313	muje trip 128 bata ke 181 amount liya	8	1.0	1	0	0	4	2	No	0.9993863	No	0.9763021	Pricing	0.99810755	Negative	0.9995024
314	fares have become ridiculously high. keeps on displaying that "fares are higher due to increased demand" when in reality they're like that the whole time. this used to rarely happen a while back and now it occurs on a daily basis 24/7	44	1.0	1	0	0	4	2	No	0.9975447	No	0.9988324	Pricing	0.9992092	Negative	0.99860734
315	waste app without app download can't go for ride like ola why	13	2.0	1	0	1	0	2	Yes	0.9999082	No	0.9989511	App	0.9982331	Negative	0.9985189
316	worst experience when i was signing in ,its not sending otp to my number. and even i cannot delete my account its giving an error "webpage not available	29	1.0	1	0	1	0	2	Yes	0.99995935	No	0.9987179	App	0.98488253	Negative	0.9994246
317	need a ride? they have you covered. timely, friendly service at a decent price. i have never had a bad experience with them.	25	5.0	1	0	0	2	0	No	0.9988943	No	0.9985031	General	0.99651825	Positive	0.9996183
318	unprofessional drivers very rude to customers uber don't train their drivers now they have started cancelling the ride by themselves so now we have to take drivers permission if we want to go somewhere not a good company uber.	40	1.0	1	0	0	1	2	No	0.9989398	No	0.99914885	Driver	0.99964464	Negative	0.9924158
319	great app exceptinoe glitches where it boots me off the app	10	4.0	1	0	1	0	2	Yes	0.9999317	No	0.99982613	App	0.9974757	Negative	0.98747164
320	oops,there is no zero star.one of the worst service ever provided,no proper customer support, unprofessional drivers who even dont return the change,after fixing the plan ,on the way increase the price.	32	1.0	1	0	0	1	2	No	0.9997683	No	0.99967074	Driver	0.81163263	Negative	0.99886405
321	says i already have an account with my number and i don't won't let me make an account because of it if i could it would get 0 stars extremely displeased!	32	1.0	1	0	1	0	2	Yes	0.9999188	No	0.9991835	App	0.9917538	Negative	0.99914014
322	i had an important doctors appointment today and waited an hour hoping someone would drive me but ended up not getting any drivers and missing it. i live in the city, how can there not be anyone? my destination was only 18 minutes away by car	49	1.0	1	0	0	5	2	No	0.9967084	No	0.9988795	Service	0.9952987	Negative	0.9983348
323	complete garbage. for a company whose business model revolves around an app, they are failing miserably at providing a stable product that doesn't have a million technical errors when trying to get something as simple as a ride.	38	1.0	1	0	1	0	2	No	0.92496586	No	0.9999646	Service	0.7038479	Negative	0.9989323
324	it's stopped working. can't use it anymore.	7	1.0	1	0	1	0	2	Yes	0.9998994	No	0.9996693	App	0.9965108	Negative	0.9988133
325	poor service drivers don't answer calls after asking for destination and force to cancel the ride.	16	1.0	1	0	0	1	2	No	0.9961551	No	0.99886346	Driver	0.99954957	Negative	0.9984112
326	ive used uber quite frequently in the past and was routinely charged about $11 which was a fair price. however recently ive been charged between $15 and $20 for the same trip as before. ive gotten price adjustments for a couple but i cant fight the one i got today for $20. i shouldnt be paying almost twice my usual fare	63	2.0	1	0	0	4	2	No	0.99879336	No	0.997142	Pricing	0.9994955	Negative	0.9951552
327	worst app ever since used, day by day the service is going down, there is no customer support but they have driver support, u cannot lodge a complaint against driver on their misbehave	34	1.0	1	0	0	5	2	No	0.9961451	No	0.9483699	Service	0.9995859	Negative	0.99846387
328	takes forever to find a driver 🙄 and it doesn't want to show the fare until you get connected to a driver where in the past it has shown	31	2.0	1	0	1	0	2	Yes	0.99994326	No	0.92770404	App	0.99469465	Negative	0.9991867
329	worst apps. unable to open account. worst security check. go to hell	11	1.0	1	0	1	0	2	Yes	0.99984455	No	0.9997681	App	0.9960657	Negative	0.9990164
330	i was ripped off through my debit card through uber eats charges totalling 180.00. between the stupid robot chats and emails i didn't get this issue resolved until today. i had frozen my card til yesterday then unfroze hoping funds would be deposited. they were and a week of a whole lot of stress wondering what i was going to do because diego the guy who was allowed to put his name on my ubereats account calling himself my boyfriend with no notice to me, began charging meals every day 7 days.	104	1.0	1	0	0	5	2	No	0.6377954	No	0.9995876	Payment	0.99967015	Negative	0.99696416
331	can't go lower than a 1 star.	7	1.0	1	0	0	2	2	No	0.9991406	No	0.9991862	General	0.99873716	Positive	0.986192
332	your driver's are so rude and all the time while emergency all of them are not accepting request. and they at our door and cancel the ride. solve this problem please.	34	1.0	1	0	0	1	2	No	0.99748456	No	0.9984542	Driver	0.9997769	Negative	0.99292517
333	hi. it would be nicer if you can add emergency contacts in the app. tq	14	4.0	1	1	0	5	2	No	0.9662438	Yes	0.9999964	App	0.74858147	Negative	0.7271648
334	the new uber pool express sucks ass. it's ridiculous how it charges sometimes as the regular uber pool, and the uber pool sometimes charges like an uber x. this morning uber pool was charging me 12 so i decided to try uber pool express since it was cheaper. besides the fact that it makes me walk towards some bus stop, and the fact that this morning the dumb driver went through another street expecting me to walk more and then cancelled made me be late to school. so. i'd rather go back to using my tap card at the metro bus if the most affordable price will be uber pool express since it will make me walk. would save me some bucks too.	141	1.0	1	0	0	5	2	No	0.99947375	Yes	0.9342467	Pricing	0.8803451	Negative	0.9838663
335	worst app, not reliable at all it always has problem with my cards even though they work perfect on any app which is not uber every time i need ride in desperation it always gives me card error and i end up booking lyft even if it's 3x expensive. what am i supposed to do when lyft is i ended up missing my classes cause i thought i could trust uber. don't ever download this app unless you have 1 million alternate cards or something.	94	1.0	1	0	1	3	2	Yes	0.99982697	No	0.99950886	Payment	0.9785161	Negative	0.9992843
336	perfect for my needs😀 very convinient to get a ride😀been using this for years.	14	5.0	1	0	0	2	0	No	0.99802303	No	0.9987067	General	0.9975624	Positive	0.9997532
337	communication between clients, uber company and uber drivers urgently needs updating specially orders and clients locations	17	2.0	1	0	0	5	2	Yes	0.66940945	No	0.9963433	Service	0.8910348	Negative	0.9965233
338	i have enjoyed a lot	5	4.0	1	0	0	2	0	No	0.99730265	No	0.9986696	General	0.9966461	Positive	0.99975806
339	uber runs for million sake	5	4.0	1	0	0	2	2	No	0.99967265	No	0.99983966	General	0.9874463	Negative	0.97213227
340	the drivers are cancelling my request these days and i am being charged the cancellation fee. when i am trying to revuew the cancellation fee choosing 'driver cancelled' as option, i am getting the error "bad request". something is really wrong with the app right now!	50	1.0	1	0	1	0	2	Yes	0.9999063	No	0.96791345	Driver	0.5169284	Negative	0.99813795
341	this app worked very well for me. i was in a pinch, and needed uber. no taxis available. it was super late. had to install the app, setup account. did not take long. had to wait an hour and a half for an available driver, but the app kept me updated constantly about arranging a driver for me. once they reached one, the app showed exactly where the driver was on a map, moving to me with accurate minute by minute arrival expectation. i liked the app. driver was awesome as well.	99	5.0	1	0	0	2	0	Yes	0.9833908	No	0.9945399	General	0.51383066	Positive	0.9996809
342	goob app but very expesive on my area.only 2 blocks you are going to pay almost $12.	17	4.0	1	0	0	4	2	No	0.9994862	No	0.99868387	Pricing	0.99923456	Negative	0.9958494
343	why do the country of africa show when download 😡 uber app	12	1.0	1	0	1	0	2	Yes	0.8704318	No	0.9967019	App	0.7694292	Negative	0.9998659
344	its good enough but some experience of the app may be confusing. after my driver pick me, there are so much information showing from the app. when i arrive and about to scroll my screen, suddenly the app ask for rating then i gave the false rating (i want to give 5 but turns out to be 3 to my driver denny). i think the developer should make a confirmation message after the user give the ratings, so that user could change the rating if they put the wrong ratings before.	100	4.0	1	1	1	0	2	Yes	0.9986792	Yes	0.9928913	App	0.99815	Negative	0.9171492
345	i like the way you provide such a wonderful transport process. but today i received a text message from uber that they provide a coupon to get 75% off upto rs. 75/ ride. when i put that coupon on the app, it shows that coupon is not valid. what is this.?	54	4.0	1	0	1	5	2	No	0.9990414	No	0.999106	Service	0.9121436	Negative	0.9979534
346	there seems to be an issue with the latest version. pickup confirmation either doesn't appear or errors out.	18	3.0	1	0	1	0	2	Yes	0.9999404	No	0.9995536	App	0.99611783	Negative	0.998723
347	overall experience is good always, need to fix lower rates for trips.	12	4.0	1	0	0	4	2	No	0.9982874	No	0.9964187	Pricing	0.9995957	Negative	0.99329054
348	i work in ansonia ct im a physical therapist every day i order an uber ride to get me to my client because public transpertation does not go that far unfortunately when i order the uber in that town a message allways pops up " unable to connect with uber " then the app shuts my phone off. that really sucks, now i have to pre order the ride before i leave home which costs me more money, and to make my experience worse.today the uber never showed up! really sucks fix the issues please!	109	2.0	1	0	1	0	2	Yes	0.9949538	No	0.998889	Service	0.5912344	Negative	0.99967074
349	why is there no option to report drivers that make you wait 20 minutes for them just to get cancelled? this app is a joke! and by the looks of it they don't even bother to address all the bad reviews	43	1.0	1	1	0	1	2	No	0.9986172	Yes	0.9999045	Driver	0.98305064	Negative	0.9901045
350	sometimes driver cancels ride on the last moment	8	3.0	1	0	0	1	2	No	0.99784696	No	0.9983809	Driver	0.9996356	Negative	0.9975647
351	excellent. on time. polite. good car	6	5.0	1	0	0	1	0	No	0.999373	No	0.9977054	Driver	0.9670378	Positive	0.9997029
352	continuing public transport option too would have been nice	9	3.0	1	1	0	5	2	No	0.9984163	Yes	0.99996006	Service	0.8953659	Positive	0.75470895
353	overall service is very good. but there is one problem. i leave in delhi which is near by noida, when i book cab it connect to drivers in noida and due to mcd toll tax they do not come to pickup and do not cancel it. when we call then they ask to cancel. if we denied then sometime they cancel and some time they don't cancel and don't come as a result we've to cancel it which add some charges though after selecting appropriate reason uber reverse it which is good. please work on this issue.	108	4.0	1	0	0	1	0	No	0.99586844	No	0.9984896	Driver	0.99953866	Negative	0.9652848
354	this is a very helpful service to have and use however, these past few weeks everytime i open the app to order a ride, it glitches so i am not able to see where my driver is/how far away they are! i have to close the app and reopen. most times when i order a ride i have to do this process 4-5 times! it would be great if this could be fixed, i will continue to use the service but the functionality is simply frustrating.	92	3.0	1	0	1	0	2	Yes	0.99992776	No	0.998955	App	0.9963565	Negative	0.5981719
355	trying to rectify a billing issue is near impossible. the fare review section is so rigid that if your issue is not listed in the options then you're out of luck. and trying to contact a human is also impossible as i cannot find any contact numbers for uber sri lanka and the one i did find leads to an automated answering machine which again only lists a few options and then ends the call after reading its script without giving you the option of talking to a person. honestly, if you're using this app you best hope you don't have a dispute with the billing cause you're never seeing that money again.	128	1.0	1	0	0	5	2	No	0.9803561	Yes	0.62863684	Service	0.97630954	Negative	0.99859995
356	driver is asking to pay extra for the ride! very bad experience.	12	2.0	1	0	0	1	2	No	0.9985317	No	0.99806863	Driver	0.99937904	Negative	0.9980202
357	drivers always go to road behind house & don't always answer phone when i call to tell them (i watch them on my phone as they search for the house), app updates then i get a notice the app soon won't be available unless install new app, all drivers to date have been friendly & safe drivers - when someone does eventually arrive.	64	3.0	1	0	1	0	2	No	0.9931011	No	0.9983719	Driver	0.9998615	Negative	0.9912845
358	nice app but takes time when installing it after downloading.	10	5.0	1	0	1	0	2	Yes	0.99616313	No	0.9999459	App	0.9929134	Negative	0.998623
359	if you get a good driver customers should be able to request that driver again.	15	4.0	1	1	0	5	0	No	0.999345	Yes	0.9776694	Service	0.9926676	Positive	0.9940607
360	anymore there are no drivers i request for hours and nothing	11	3.0	1	0	0	5	2	No	0.9987155	No	0.998164	Service	0.9860799	Negative	0.9995658
361	driver cancel the ride and i pay the fine amount, isn't good. so that's why i reduced 2 ponts.	19	3.0	1	0	0	1	2	No	0.9978187	No	0.9984711	Driver	0.99911326	Negative	0.99800485
362	i've used this app twice everyday, six days a week for work and due to the most recent update caused the app to lock on me after the first ride. so i literally have to uninstall and reinstall to get a new uber every time. it's becoming annoying.	53	1.0	1	0	1	0	2	Yes	0.9999151	No	0.99943966	App	0.9983966	Negative	0.9963581
363	the app is ok, but the unsolicited notifications are very annoying. i know when i need a tranport, it is not necessary to remind me. i'll uninstall the app for this reason (might reinstall it temporarily if needed, but probably usually use other possibilities)	46	4.0	1	0	1	0	0	No	0.82137245	No	0.98763925	Service	0.998868	Negative	0.9927089
364	delay factor should be minimised.	5	4.0	1	0	0	5	2	No	0.9549248	No	0.9956273	App	0.89320403	Negative	0.99934083
365	bohot hi ghatia app h.drivers ko baat karne ki tameez nahi h.bohot hi badtameez aur jahil drivers h.tumhara system hi kharab h,address kahi ka dalo aur tumhare system me kahi aur ka show hota h.tumhari wajah se hum apni destination par nahi pauch paye.band kardo apni company.ek to hame kahi aur hi paucha diya phir paise bhi maang rahe h.sabse bekaar experience tha meri life ka.mai to ab kabhi bhi ye app use nahi karugi.aur sabko bologi koi na kare ye app use.drivers kahi bhi chod dete h.😡😡.	127	1.0	1	0	1	1	2	No	0.9989963	No	0.9984127	Driver	0.9984484	Negative	0.9993672
366	first driver didn't accept my request. second one accepted and have nice trip journey	15	5.0	1	0	0	1	0	No	0.9980009	No	0.9992078	Driver	0.99951804	Negative	0.9965334
367	server crashes and cannot pay through upi, and cannot switch payment modes as well, so i have to pay via cash and later it tells me to pay the driver via upi. absolutely useless app.	35		1	0	1	0	2	Yes	0.9997662	No	0.99724835	Payment	0.9988852	Negative	0.99618775
368	app is always temporarily unavailable.	5	2.0	1	0	1	0	2	Yes	0.99972934	No	0.9991154	App	0.9974954	Negative	0.9993364
369	the app is easy to use. requesting a ride becomes easier.	12	5.0	1	0	0	0	0	No	0.9616208	No	0.9980566	General	0.9937359	Positive	0.9998228
370	it keep saying that there is a new version and i shuold upgrade to it as my version which i just dwonloaded is no longer supported but when i upgrade i go back to open the version i had already dwonloaded with no upgrade and this keeps on going on and on	54	1.0	1	0	1	0	2	Yes	0.999943	No	0.9987344	App	0.9956708	Negative	0.99913967
371	nice service.needs some discounts for intercity service.like nearest location of dhaka.as-tongi,college gate,kaliganj.etc	14	5.0	1	1	0	4	2	No	0.9944555	Yes	0.9989151	Service	0.99770975	Positive	0.7404209
372	stop sending me discount/promotion sms	5	1.0	1	0	0	5	2	No	0.99950814	No	0.98809063	Service	0.9973775	Negative	0.9931732
373	app was good, but after update, the app now freeze all the time, i wish uber team fix this problem	20	3.0	1	0	1	0	2	Yes	0.9999335	No	0.9994229	App	0.9985922	Negative	0.9941168
374	stop forcing me to download this app	7	1.0	1	0	0	2	2	No	0.6373882	No	0.99966824	Service	0.97540194	Negative	0.99968505
375	driver is really fast and very humble in talking.	9	5.0	1	0	0	1	0	No	0.99452025	No	0.99703217	Driver	0.9994597	Positive	0.996554
376	customer support zero too many ride cancelled driver call customer ask destination after that cancelled ride and waste customer time not if you want to going some where and you depends on uber not shure you arrive your destination on time because they think that they are the owner and have booked the booking of their own free will or where they want to go or where not, just pick up the booking of the customer and ask the destination whether to go or not, then i need 1 hour to book the cab. it s	109	1.0	1	0	0	1	2	No	0.99986434	No	0.99874556	Driver	0.6393638	Negative	0.9989679
377	it nice and very easy to use	7	3.0	1	0	0	2	0	No	0.99551696	No	0.9986802	General	0.9960926	Positive	0.9998018
378	what is this i cant understand it's not right bcz you people are adding extra money of the previous booking which is being cancel so i request you to fix it	32	2.0	1	0	0	4	2	No	0.9889816	No	0.99824715	Payment	0.988668	Negative	0.99634606
379	safe and usefull however, drivers are sometimes not coming closer or cancelling your ride. this ks really inconvenient when in a hurry. also i do not get my plus discounts and they are also different sometimes also the app when ordering groceries is very slow and glitchy	48	1.0	1	0	1	1	0	Yes	0.8504083	No	0.9991763	Driver	0.9986865	Negative	0.9853683
380	i trying to down load the app it's not happing	10	1.0	1	0	1	0	2	Yes	0.9999175	No	0.99951565	App	0.9979976	Negative	0.9977451
381	kristopher was a very pleasant driver.	6	5.0	1	0	0	1	0	No	0.9969664	No	0.997315	Driver	0.99930596	Positive	0.9960496
382	i think you should start sharing option	8	5.0	1	1	0	5	2	No	0.99922204	Yes	0.99998355	Service	0.7346078	Negative	0.95183116
383	i don't understand how you removed my previous review, but it doesn't stop the fact that your customer "support" team cause more problems they solve. i still have issues.only it's now with both apps, thanks to your support team messing with my account.	44	1.0	1	0	0	5	2	No	0.99756444	No	0.99765104	Service	0.99955136	Negative	0.9931393
384	only ever had one issue that they quickly resolved. like the app and the service. good job.	17	5.0	1	0	0	2	0	No	0.9944455	No	0.998228	General	0.97681445	Positive	0.9999076
385	i would recommend minus star. because they dont deseve it. if their driver do not know the location then the fault is of the customer and not of the driver as the drivers can cancel the trip as they want	43	1.0	1	0	0	1	2	No	0.9992194	No	0.9993249	Driver	0.99908555	Negative	0.998473
386	very difficult to rate & tip.	6	2.0	1	0	0	0	2	Yes	0.99785185	No	0.9992416	App	0.9959882	Negative	0.99890697
387	some time payment issues i had faced otherwise services is good	11	4.0	1	0	1	3	2	No	0.6567691	No	0.99969923	Payment	0.9995566	Negative	0.99133927
388	drivers ask where to go if its for a short distance they tell to cancel the booking and we will get punishment like pay rs50 towards cancelation booking	29	3.0	1	0	0	1	2	No	0.99779713	No	0.99882275	Driver	0.9991511	Negative	0.9989864
389	worst service, pathetic way of talking never gona recommend any one your worst service. drivers are not good, and even no option for complaining. they accept for ride and then don't come, it is wasting time. wish i can give zero stars. #uber_sucks	45	1.0	1	0	0	1	2	No	0.9990225	No	0.9991924	Driver	0.99964	Negative	0.9961914
390	bestest cab service. provided a cab when needed the most. should've missed the flight, if it weren't uber :)	20	5.0	1	0	0	2	0	No	0.99919313	No	0.9982455	General	0.9459016	Positive	0.9998692
391	uber deserves zero stars.i used it for the first time in last year.i was checking a ride, the fare was 130 and i got a call from my friend.we talked about 2 mins, then i got back and now the fare was 155 which is not fair. so today, my family and i need to go somewhere urgently and i used uber again.the fair was 133, i booked and the fare turned into 153 coz they charged me for an old trip which i never had, we merely stopped the ride for 2 mins to pick up a cake the fare turned into 173 now	135	1.0	1	0	0	4	2	No	0.99647164	No	0.9964457	Pricing	0.9996124	Negative	0.99722123
392	does the job. not a fan that uber eats is now so prominant and i have to select first everytime when opening the app.	24	3.0	1	0	0	0	2	No	0.99570376	No	0.9999579	General	0.98397994	Negative	0.9188611
393	some time you are not a good option for booking cab or bike	13	5.0	1	0	0	5	2	No	0.9998909	No	0.99885476	Service	0.97605705	Negative	0.99221873
394	you guys charged me $21 first then turned around and charged me another $36 for a different uber driver because you didn't have another available ! bad business	27	3.0	1	0	0	3	2	No	0.99963653	No	0.9986406	Payment	0.8007352	Negative	0.9964646
395	it has its issues from time to time, but after 3 years of using it i can say it's still the best taxi app in bucurești.	29	5.0	1	0	1	2	0	No	0.9891699	No	0.9987582	General	0.9978927	Positive	0.99965715
396	bad server. unable to book rides for the past 2 weeks. very upset	12	2.0	1	0	1	0	2	Yes	0.9996865	No	0.9996418	App	0.9953483	Negative	0.999482
397	not accurate location navigation both driver and passenger in apps plz fix it in update	15	2.0	1	0	1	0	2	Yes	0.9998685	No	0.99895954	App	0.9981515	Negative	0.99833137
398	for the most part the app is amazing. my one major complaint is i scheduled a black car pick up to go to an event in l.a. and i was not notified that the service was not available until i was supposed to be picked up. this was very frustrating because we then had to wait an additional 30 minutes for a ride to pick me up. the lack of communication from uber is unprofessional and highly inconvenient. please fix this process.	85	4.0	1	0	0	5	2	No	0.92001736	No	0.93883437	Service	0.99905103	Positive	0.9730464
399	uber is the most unreliable app i have ever seen. it is extremely erratic . when i had a flight to catch out of nowhere the app told me that my number is outdated. how can it be outdated if that's the only number i have used and still use. the day i had a meeting to attend uber just stopped working. not just with me nobody else could book a cab for me as well.	80	1.0	1	0	1	0	2	Yes	0.9999702	No	0.99883896	App	0.99826354	Negative	0.9942967
400	has been charging me for outstanding every time i want to request a ride for over 7months sometimes the amount reverses sometimes it doesn't so had to stop using it for an alternative i don't like until such a time that i have got no option. also charged my card when i requested a ride to airport in germany(3dec 2019) and no ride was offered, complained but no result	73	3.0	1	0	0	3	2	No	0.99795365	No	0.9985563	Payment	0.99443203	Negative	0.9979075
401	customer service is horrible you have to leave a message and wait for somebody to get back to you today usually good at getting back to you and resolving the issue but they need to add phone customer service because it's very unprofessional to have to for a messaging service when you're spending your hard-earned money you should be able to contact a person on the phone when you need to	72	3.0	1	1	0	5	2	No	0.9985008	Yes	0.98695195	Service	0.9996828	Negative	0.9858429
402	it starts trying to make you sign up. does not let you log in with old account. either new account or social media account. so either a huge bug or a huge f. y., we want to share your info.	43	1.0	1	0	1	0	2	Yes	0.999951	No	0.99959916	App	0.995761	Negative	0.99825317
403	i booked in advance the day before a driver for 4pm to go to the airport. the driver arrived 15 minutes earlier i wasn't ready so asked the driver to wait . the car was canceled and they charged me 6 euros. i had to order a new one and i got very stressed because i was scared not to find a driver. not very nice from uber	67	1.0	1	0	0	1	2	No	0.999038	No	0.99895966	Driver	0.9995048	Negative	0.9970426
404	new update sucks. went for looks rather than function	10	4.0	1	0	1	0	2	Yes	0.99948835	No	0.99963224	App	0.9984792	Negative	0.99682945
405	worst app not able to give proper location to driver even after selecting manual location and the highest is they charge for this and there is no option to select that driver is not come at pik up point and driver not picking up calls or read msg i was sent strictly not recommended when you are in rush	65	1.0	1	1	1	0	2	Yes	0.99993896	No	0.7128571	App	0.9981711	Negative	0.99761474
406	this is very helpful app	4	1.0	1	0	0	2	0	No	0.9977406	No	0.9988458	General	0.99709535	Positive	0.9997999
407	love it as long as i pay cash and driver listen your directions instead of nafigation system	18	5.0	1	0	0	2	0	No	0.99789596	No	0.96893793	Driver	0.97874445	Positive	0.9964174
408	this system is very useful for customer	7	4.0	1	0	0	2	0	No	0.9987098	No	0.9988563	General	0.99700373	Positive	0.99973303
409	unable to see the cab movement property and need to be fixed asap	13	2.0	1	0	1	0	2	Yes	0.9998196	No	0.9994407	App	0.9970433	Negative	0.9986505
410	very bad app.support hi nhi krta h baar baar sign in krne ko kehte hai krte h toh fir return number options p chl jata hai or jld hi koi booking nhi milta divers jyada tr cancel krdete h. wht the hell app	42	2.0	1	0	1	0	2	No	0.9592465	Yes	0.7785955	Service	0.999255	Negative	0.9991824
411	this was my first time trying uber. a security guard at the concert walked us through it. it was after midnight. it said 3 drivers were in the area, but! it took 10min before it said "no one is available, try another time"!? this was confusing & scary. it didn't say whether they just didn't want to come get us or if they were busy!? yoy need to fix that! i tried again. thankfully, this time it said 3 drivers & after 2min, one was on their way. the driver info was helpful & reassuring.	111	4.0	1	0	1	0	2	Yes	0.9227856	No	0.9912083	Service	0.9206926	Negative	0.99332595
412	i was so much satisfied with uber. but what this thing did with me today was not nice at all.	19	1.0	1	0	0	2	2	No	0.9998703	No	0.99996305	Driver	0.7526804	Negative	0.99585646
413	every time i use this service i'm happy with the driver's the service and cost for what it's worth best ride app out there.	26	5.0	1	0	0	2	0	No	0.9985246	No	0.99870133	General	0.9844259	Positive	0.99993813
414	i paid for trips that were cancelled by a driver whilst waiting at a pick up point and that was never addressed despite having to log a claim that i never got a feedback, lost more than r 110	41	2.0	1	0	0	1	2	No	0.9992675	No	0.9982425	Payment	0.9518937	Negative	0.998207
415	uber has been a real lifesaver for me to get back and forth to work wow getting the issues with my own vehicle straight	24	5.0	1	0	0	2	0	No	0.9955237	No	0.9986406	General	0.99106663	Positive	0.99984276
416	i used the eats delivery part of this app. i ordered over 35 dollars of food from crystals. i ordered a sackful combo and some chilli cheese fries large. the order i got was 5 wings one single cony dog fries and a drink. these people have the audacity to tell me that they won't do a single thing to fix the issue. so i got screwed out of my money and didn't even get the food. to feed my family. uber eats customer service representatives are rude, absolutely not help, definitely do not care if	108	1.0	1	0	0	5	2	No	0.9998493	No	0.99988616	Service	0.7227155	Negative	0.9987986
417	add tip to trip" feature does not work, get error message, "something went wrong, try again later.	18		1	0	1	0	2	Yes	0.9999559	No	0.999132	App	0.997391	Negative	0.9983467
418	app loading time and time to book a ride takes a lot of time. for a 150mb+ app, this sucks.	21	3.0	1	0	1	0	2	Yes	0.9995154	No	0.9993538	App	0.99852186	Negative	0.9988998
419	uber charged me money even though i didn't use the service. driver cancelled the ride and i had to pay money without me being in fault. i tried connecting with the driver by message and call but couldn't connect. i even requested for refund for the money charged but there is no action taken. i am not the only one suffering infact same is experienced even by few more friends whom i know. i am looking at discontinuing uber service and instead opt for other car services. really very dissatisfied.	93	1.0	1	0	0	3	2	No	0.9992555	No	0.99935323	Payment	0.4809877	Negative	0.99775463
420	when i call for an uber. my pin's somewhere else and it really confuses the drivers. and i have to call them everytime and explain where i exactly am. please fix the gps. my phones fine. used waze to test if my gps broke. but it's working alright. so it's obviously the app. but don't get me wrong. it's very useful. just fix it. thanks!	74	1.0	1	0	1	0	2	Yes	0.9999249	No	0.9993285	App	0.9979722	Negative	0.84419745
421	not able to resolve payment related issue. worst app	10	1.0	1	0	0	3	2	Yes	0.9872902	No	0.99937564	Payment	0.99958104	Negative	0.9971008
422	please bring the update of otp for cab drivers before they start the trip , like ola. because most of the uber drivers cheat the customers by starting the trip on their own.	35	3.0	1	1	0	1	2	No	0.9988921	Yes	0.99993515	Driver	0.87847775	Negative	0.9945648
423	uber is comparative economic ride than others .uber charged with full honesty .uber services are quite relevant. but now a days drivers working with uber are having more work load i think. because they denied their duties and ride very easily.	42	5.0	1	0	0	1	2	No	0.99954283	No	0.9996835	Driver	0.9991334	Positive	0.50825936
424	great way to get around for reasonable prices. very fast response times! i use the app daily. thanks for your services!	20	5.0	1	0	0	4	0	No	0.9981351	No	0.9978502	General	0.9727955	Positive	0.9999043
425	prices are too high, i want to go to 129th st and adam clayton in manhattan from 161 st and melrose ave in the bronx, a ten minute ride, and the driver want $40.00 for a $15 dollar ride, for $40.00 dollar i can go to lga airport. the prices are always different even if i go to the same places. i have broken my ties with uber i'm going back to regular cab service.	85	1.0	1	0	0	4	2	No	0.9987804	No	0.9988619	Pricing	0.999173	Negative	0.9977187
426	i made an account, spent 5 minutes getting told that i used the wrong password so i go to change the password and they say "your new pass can't be your old pass" so i make a brand new one, go back yo log in "incorrect password". i couldn't even get into the stupid app.25 minutes setting it up for nothing.	69	1.0	1	0	1	0	2	Yes	0.9999598	No	0.9990036	App	0.9961743	Negative	0.9979857
427	driver rejected the request and they such a cheap hollegan	11	1.0	1	0	0	1	2	No	0.9985311	No	0.99921215	Driver	0.9990237	Negative	0.9970379
428	i want to edit my home address but not able to find how to do that	16	5.0	1	0	1	0	2	Yes	0.997241	Yes	0.99843174	App	0.9987696	Negative	0.88353646
429	the app is good but m very much disappointed by one thing that when we book new ride driver accepted the ride and than denied to go with us. this happens multiple time with me. its very irritating. i just don't understand if they are far away frm us why they accept our ride.	58	3.0	1	0	0	1	2	No	0.99789315	No	0.9985252	Driver	0.9998254	Negative	0.9822473
430	i installed it. when i put my phone number and tap the next it says "something went wrong. please tray again". my device is oppo; a1k. fix it, please!	31	5.0	1	0	1	0	2	Yes	0.99991333	No	0.9996101	App	0.99799734	Negative	0.9976052
431	phly payment kuch or hoti hai jab ride in krty hain phir change kr daity hain mery sath kayi bar aisa kia hai ghatia app i hate this	30	1.0	1	0	0	3	2	No	0.98111063	No	0.9994723	Payment	0.987688	Negative	0.9993474
432	price issues need to be fixed. the app shows you a different rate and the driver's app shows an increased amount. and it's not only once or twice, it is like this all the time.	38	1.0	1	0	0	4	2	Yes	0.99057794	No	0.99812776	Pricing	0.647131	Negative	0.9995159
433	could definitely be easier to add a stop.	8	3.0	1	1	0	0	2	No	0.9678077	Yes	0.99998426	App	0.90541446	Negative	0.871902
434	1st time user app would not let you change drop off destination. i did it wrong first uber driver canceled 😞	23	1.0	1	0	1	0	2	Yes	0.9999546	No	0.99896955	App	0.9971033	Negative	0.9980932
435	the app is okay. it just needs little update concerning lagos road terim.	13	4.0	1	0	1	0	0	Yes	0.9947179	No	0.99883944	App	0.97893286	Negative	0.5305888
436	just now i had a ride and wasn't able to cancel it without a fee when she was 20 minutes away and still completing a ride. then they decided to cancel it for a new driver that's also 20 minutes away completing a stop wasting the time i waited for the last drive. i called my ride 40 minutes before i have be at work and i'm still pretty late. i don't need to waste my time with a app like this and you don't want to either use lyft. never had issues with them. this is my second (recent) issue with uber. update: this dude is fooling around he was just 9 minutes away and now drove away to 14 minutes. screw this app. lyft forever. update 2: i already called a lyft to work and arrived to work 20 minutes late the guy who fooled around ride got finally canceled so i won't cancel for it to charge me. lucky my co worker was cool enough to let me off the hook because he knows i'm not a late person. but don't ever waste your time on this app.	243	1.0	1	0	0	1	2	No	0.9992173	No	0.9993081	Driver	0.9933796	Negative	0.99781394
437	certificate error every time i try to use the app and prompted to reinstall. when it worked, it was nice to catch a lift the couple of times i needed the service, too bad the app sucks.	40	1.0	1	0	1	0	2	Yes	0.9998783	No	0.99971086	App	0.9969296	Negative	0.99865097
438	no complaints at all . excellent service . would love to have him for my future driver . thank you very much for the protessional service .	27	5.0	1	0	0	1	0	No	0.9986438	No	0.9972168	General	0.8586917	Positive	0.9999068
439	past from 11 months in using this app is good but need to add vice costumer care support and add a suggestion blog on drivers in app	30	3.0	1	1	0	5	0	No	0.9981725	Yes	0.999959	Service	0.98586005	Negative	0.8280771
440	hello, why is the app not working properly? the app has been incredible for a year. not lately. uber app allows me to type my pickup point, then provides similar alternative addresses as it always did. they are all grayed out as if not active. but then the app hangs there and won't ask me if i'm done, and automatically bringing me back to the last screen. it just hangs there forcing me to hit the back arrow. as a consequence, i have been stranded 4 times now. this needs emergency attention!	112	4.0	1	0	1	0	2	Yes	0.9999541	No	0.99928904	App	0.9978206	Negative	0.99746275
441	was having an issue with booking my ride	7	1.0	1	0	1	0	2	Yes	0.9999467	No	0.9993286	App	0.95002127	Negative	0.99806005
442	it's very hard to book with this app. and it took me three times to install this, idk why.	19	3.0	1	0	1	0	2	Yes	0.99872524	No	0.99982303	App	0.9972241	Negative	0.99921405
443	good, but i don't see any difference in uber go and premium. most cars are dirty. some sectore i travel are better than others like hyderabad is bad but bangalore is good, differentiates better between normal and premium.	39	4.0	1	0	0	1	2	No	0.9999505	No	0.99978846	Driver	0.85850716	Negative	0.9674049
444	it's a good app and a good tool to have. the only downside is that the uber tech team constantly do updates within a few days or even one day apart from it's last update at the 50-60 mb capacity which is 90% the size of the whole app where i would have to uninstall the uber app and reinstall it due to it hogging or increasing the storage space capacity within my solid drive of my smartphone (pixel) and that's getting tiresome!	104	3.0	1	0	1	0	0	Yes	0.7177367	No	0.99992263	Service	0.61946756	Negative	0.98761034
445	it became too expensive but the service is very good	10	4.0	1	0	0	4	2	No	0.99935204	No	0.99812275	Pricing	0.99962366	Negative	0.8981797
446	uber pass is a scam with about $100 spend this month i've saved $3, according to the app, and they still charge you $20 dollars to go 20 streets in manhattan, when a cab is $12 for the same ride - implying surge charging still is in effect. support doesnt answer to requests. strongly recommend against this plan.	65	1.0	1	0	0	4	2	No	0.9993463	No	0.99756277	Pricing	0.99818206	Negative	0.99802786
447	it works perfectly for me	5	5.0	1	0	0	2	0	No	0.9961661	No	0.99924916	General	0.99788696	Positive	0.999566
448	it crashed sometimes and made me push cancel button unintentionally 😭 and also the fares getting higher right now. but, i have to admit, uber has the best service.	31	3.0	1	0	1	0	2	Yes	0.9938075	No	0.9999777	App	0.8732145	Positive	0.813455
449	easy to choose, good value for money and nice option for people to earn some extra money. additionally, also good use of cars that are on the road anyway.	31	5.0	1	0	0	2	0	No	0.9965894	No	0.99810517	General	0.99731797	Positive	0.9997652
450	the estimates for both driver arrival and arriving at the location are often terrible. issues regarding payment are yet to be resolved despite entering a complaint over a week ago. unfortunately switching to lyft.	34	2.0	1	0	0	5	2	No	0.999488	No	0.99981004	Service	0.9880701	Negative	0.99845326
451	app didn't get network on time and driver took liquid cash from me. and now it shows payment arrears to me.	20	2.0	1	0	1	0	2	Yes	0.96451956	No	0.9999385	App	0.41287926	Negative	0.9999517
452	app asks for date and time but does not say if time is for pickup or dropoff. there is a big difference!	21	3.0	1	1	0	0	2	Yes	0.99991214	No	0.9952798	App	0.99744946	Negative	0.99652916
453	i need to use this every once in a while cause i'm handicapped, and i'd like to give 5 stars, but i cant cause i've had so many technical errors. it would never take my old debit card for no reason, and now, it wont let me scheduale a ride for later. tried everything. just dont expect much from this anymore.	67	2.0	1	0	1	3	0	Yes	0.9998872	No	0.9985026	Payment	0.99802506	Negative	0.9923645
454	without even allotting a driver they are charging cancelation fee. the support / customer care is pretty pathetic. in case of issues there is no one to address it.	30	1.0	1	0	0	3	2	No	0.99968684	No	0.9995254	Service	0.9956886	Negative	0.99863654
455	this app is great and cheaper than lyft in my area but what bothers me is sometimes i can schedule a ride and most times the option isn't even there altogether, which is odd. not sure if it's a bug or that's just what it is. overall, it's good	53	3.0	1	0	1	0	0	Yes	0.99996364	No	0.9982388	App	0.9961313	Negative	0.87680763
456	great experience as a customer dissapointed as a resident crossing the road. drivers should place saftey as a priority over schedules. crossing at the crosswalk with the walking signal i felt i had yeild in the middle of the road to let a driver with an uber decal cut in front. if this happens while i am crossing with my god children i probably will complain to city council. other than that as a customer uber exceeds my expectaions and in fairness the car had a wide space. maybe i judged.	115	2.0	1	0	0	1	0	No	0.9998288	No	0.999603	Driver	0.9960995	Negative	0.99598134
457	very maderchod and unprofessional drivers same is the application amount goes on hold without ride and want people to waste their time never to recommend to use uber	30	1.0	1	0	0	1	2	No	0.99695	No	0.9995421	Driver	0.9978047	Negative	0.9992969
458	driver's behavior was very unprofessional. they charged the penalty amt even when the driver cancelled the ride and refuse ti come at pickup location. on complaint, no act has been taken.	31	1.0	1	0	0	1	2	No	0.9982279	No	0.99869376	Driver	0.9995579	Negative	0.9969675
459	please fix the maps portion for my uber eats. it circles for routing and shows data loss. never has data loss on my phone. also mapping dissapears other than my current location icon. help asap.	36	4.0	1	0	1	0	2	Yes	0.99993634	No	0.9981641	App	0.9989126	Negative	0.97683734
460	i uninstalled this app for once . but can't sign in again after reinstall as i forgot my password . after providing my right number and email id i can't retrieve my account . no help received . so i don't like this app . now the issue is solved . by the way what is the waiting time for uber intercity travel	64	4.0	1	0	1	0	2	Yes	0.9999553	No	0.9993698	App	0.9965228	Negative	0.9980069
461	app will change drivers often. times 2 or3 times while waiting.	12	3.0	1	0	1	0	2	Yes	0.9998111	No	0.99856085	App	0.99812907	Negative	0.9972898
462	very disappointed with your app. took forever. 5 attempts and still no result. fed up would rather pay extra for a cab with no fuss.!	29	1.0	1	0	1	0	2	Yes	0.9997943	No	0.99972326	App	0.9953447	Negative	0.9990778
463	pick up location now can't be customized from my office my pick up location was 500m to 1km	16	2.0	1	0	1	0	2	Yes	0.9998332	No	0.7080315	App	0.99868363	Negative	0.99899834
464	every thing is ok but some times few driver's are accepting trip and it is not matching with time what showing in app , some times expected time showing 10 mins driver will come after 30mins in emergency time's it's really uncomfortable	43	5.0	1	0	0	1	2	No	0.99772936	No	0.9976163	Driver	0.9995454	Negative	0.998703
465	i would rather give uber 5 star but many a times it gets stuck and you were unable to get a ride and that was the only problem which i was facing while using the uber else it was a nice app and was hoping to solve the problem of mine	54	4.0	1	0	1	0	2	Yes	0.9986142	No	0.9998801	App	0.8422794	Positive	0.9825487
466	fairs are very high sometimes but the service is very good	10	3.0	1	0	0	4	2	No	0.99941635	No	0.999079	Pricing	0.99924445	Negative	0.99370676
467	horrible the drivers don't take sort trips you wait forever drivers cancel for any reason i been using this app for long and learned to hate it	27	3.0	1	0	0	1	2	No	0.99700433	No	0.99852294	Driver	0.99964035	Negative	0.9984648
468	i had some issues with my payment methods, as the app wasn't accepting my card linked to the main account for my "family" account. when i contacted support, they kept sending automated answers as if i was the one messing up my profiles. in the end, they even sent a blank response, just to close the ticket. one of the worst experiences with customer support i've ever had. sadly, it's kind of a standard here in brazil.	83	1.0	1	0	0	5	2	Yes	0.99957913	No	0.9994648	Payment	0.9921468	Negative	0.9991763
469	they don't give you an option to pick how many people you have riding so i'm riding by myself one person i'm one person and they trying to make me pay $68 for one person uber needs to stopwant no f****** 345 people i'm one personoption to pick how many people you have goingis like now they trying to text you they trying to make you pick 3 or more peopleno f****** $68 for the one second person	98	1.0	1	1	1	0	2	No	0.99701905	Yes	0.9929396	Pricing	0.9972058	Negative	0.9971552
470	i used to like uber but recently i cannot proceed with the cash payment options and my card won't get accepted. when i confirm my uber with the cash payment options, it zooms into the map and nothing happens after that. i should always go and book my uber from the web browser then. to be clear i can only book uber from uber web, not from the app the because the app doesn't proceed when i select confirm.	83	1.0	1	0	1	3	2	Yes	0.9999095	No	0.98970276	Payment	0.99661654	Negative	0.9976555
471	if i could rate this app 0 i would. this is beyond ridiculous that uber takes so much money from its customers! this is crazy we reach out over and over that stupid customer service thing they "say" is helpful. we purchase multiple uber cards and load it on an account and i'm saying 50+ and then we have issues requesting rides when we need to get to work and they can't resolve the issue right away! this is costly and so beyond infuriating when we reach out and try to tell them about it & nothin	123	1.0	1	0	0	5	2	No	0.9924992	No	0.9996624	Payment	0.63762814	Negative	0.9997191
472	good app but it seems to fail often when over seas.	11	4.0	1	0	1	0	2	Yes	0.9892408	No	0.9999856	App	0.7867743	Negative	0.9819005
473	worts application please don't download booking time showing one after reached atuomatically detect double two time i loss my money	21	1.0	1	0	0	4	2	Yes	0.99397534	No	0.99889225	App	0.9724681	Negative	0.99989915
474	how is it if i put my address in and its saved when the driver sees it in the gps it's a different address and i have to flag them down. i truly don't understand that. uber needs to fix that. i even confirm and edit the pick up location and still have to flag them down.	59	4.0	1	0	1	0	2	Yes	0.9999558	No	0.99658763	App	0.99877423	Negative	0.9955681
475	now a days technically uber failed.	6	1.0	1	0	1	0	2	Yes	0.9992766	No	0.9999304	App	0.99414295	Negative	0.99932516
476	i can't change my password and get access into my last account because i've change my number and it would not let me in because my new number isn't in my uber account.	34	1.0	1	0	1	0	2	Yes	0.99998534	No	0.99235404	App	0.9969478	Negative	0.9950441
477	uber has been unreliable today,the app deducted money twice out of my account and did not reverse either payment, i then got the driver and the second payment wasn't authenticated so now i still have to pay unfairly when i actually paid twice and the customer service is absolutely useless as they told me they can't do anything so i still need to pay. i am a dissatisfied customer who has used uber for a long period but from now on i will officially discontinue the use of this app due to this.	111	1.0	1	0	0	3	2	No	0.8245034	No	0.99979454	Payment	0.99944025	Negative	0.9980426
478	rude, unprofessional drivers.on many occasions i was left at the store with no way to get home with my kids with me, they rush you, will show up to pick you up and then pull off if i had too much laundry or groceries.on many occasions if the drivers felt my ride was too short they would ride around on my card and not cancel the ride until i noticed and reported them. treat people with dignity and respect.always.	87	1.0	1	0	0	1	2	No	0.9976426	No	0.9990965	Driver	0.9997018	Negative	0.9941975
479	the rates are slightly higher than before	7	3.0	1	0	0	4	2	No	0.998538	No	0.9988023	Pricing	0.99937576	Negative	0.99631435
480	1)deduction when you cancel before you board. 2) if the cab is way away then it takes ages for cab to array because the respective drivers cancel your request again and again. 3) unable to edit existing card details.	42	1.0	1	0	1	3	2	No	0.7827273	Yes	0.99796045	Service	0.76831365	Negative	0.9999273
481	use full app. very lowest price pick up the place	10	5.0	1	0	0	4	0	No	0.99892503	No	0.9951374	Pricing	0.9994992	Negative	0.75121087
482	very glad that there are no vehicles in my area	10	5.0	1	0	0	5	2	No	0.99964595	No	0.9887632	Service	0.9986224	Positive	0.8188528
483	i hope you provide us with the services as you show in your advertisement. and drivers never accept online payment the reason they give is your company doesn't pay them on time.	34	1.0	1	0	0	1	2	No	0.99955875	No	0.9975414	Driver	0.9990183	Negative	0.9968458
484	i've used uber for some time now, and i liked it overall. somehow after the update the fee gets higher and i've waited so long for it to go back cheaper but it don't.	36	3.0	1	0	0	4	2	No	0.9960156	No	0.99808866	Pricing	0.9997522	Negative	0.9520104
485	i have reduced my rating from 4 to 3 because in spite of raising multiple requests my issue is not getting solved. they have an incompetent support.	30	3.0	1	0	0	5	2	No	0.99899644	No	0.9995546	Service	0.99853194	Negative	0.99782795
486	maze maze kicu uber driver location pocondo na hole trip cancel kore dey .	13	2.0	1	0	0	1	2	No	0.9982955	No	0.99887425	Driver	0.9994234	Negative	0.99859124
487	i face problem with driver and i can't contact customer service by phone because my problem not mentioned in his choices	21	1.0	1	0	0	5	2	Yes	0.7522888	No	0.96578246	Service	0.98629016	Negative	0.9998542
488	this app so cheap and not even login	8	1.0	1	0	1	0	2	No	0.9777499	No	0.9941544	Pricing	0.99908364	Negative	0.9982134
489	uber should give existing customers more discount	7	2.0	1	1	0	4	2	No	0.9999267	Yes	0.93171394	Service	0.5975274	Negative	0.8620095
490	i cannot login to my account. please fix this.	9	2.0	1	0	1	0	2	Yes	0.99993706	No	0.999198	App	0.9972977	Negative	0.99797934
491	what happened to the dark mode?	6	2.0	1	1	0	0	2	Yes	0.6737007	No	0.9998996	App	0.85361826	Negative	0.9996779
492	baddest app ever always taking more money	8	1.0	1	0	0	4	2	No	0.9992387	No	0.99865216	Payment	0.7211575	Negative	0.9985328
493	i used this app and paid cash to the drive and the app debited money on my card , once complained money was returned to my account in ony two days i thank this uber, and the way they reacted when i complained about my issue	47	4.0	1	0	0	3	2	No	0.98136556	No	0.9978999	Payment	0.99680305	Positive	0.99195683
494	uber support can bring up your card details but not app errors. amazing. most useless support of a listed company i've ever experienced. this is why we can't have nice things.	32	1.0	1	0	0	5	2	Yes	0.66087127	No	0.999843	Payment	0.848141	Negative	0.92228955
495	need to cacel acct and app. credit card used no longer valid. thank you christine dove never used	19	1.0	1	0	1	0	1	Yes	0.9991841	No	0.9986822	Payment	0.998412	Negative	0.9987276
496	please stop sending updates. improve one time. and improve rating system.	11	3.0	1	1	0	5	2	Yes	0.76792455	No	0.99961734	App	0.66739386	Negative	0.99936765
497	very fast service. well behaved bnde	6	5.0	1	0	0	5	0	No	0.99939215	No	0.9967211	Service	0.98965865	Positive	0.9985625
498	app is not working. re installed the app still the same issue.	13	1.0	1	0	1	0	2	Yes	0.9998473	No	0.9996567	App	0.99755776	Negative	0.9989011
499	worst customer support. yesterday i booked cab using digital payment and my route involves toll gate. the driver doesn't have money to pay in toll and i have no other option other than to pay for it. but uber also charged me toll charge even though i paid it myself and i raised the same to uber customer support. but i didn't get proper resolution from them, then concluded it's was my fault to pay and i not supposed to pay toll charges, but they failed to response what to do in that situation.	109	1.0	1	0	0	5	2	No	0.9992366	No	0.9997305	Service	0.7387264	Negative	0.9994998
500	this app sucks. for months it has not worked. i've tried using it and cashing in on my amex credits, but each time i try to book a ride, it said "error." i updated the app. what a piece of shi+t. every month my $15 amex credit is wasted. uber customer support insisted the problem was due to my card "not having a balance." lol. what a nonsensical answer.	73	1.0	1	0	1	0	2	Yes	0.9998652	No	0.9994301	Payment	0.99507433	Negative	0.99737024
501	drivers always coming later then time said even at 2am when no traffic is around making me reach work late.	19	3.0	1	0	0	1	2	No	0.9978448	No	0.999368	Driver	0.99915004	Negative	0.9987991
502	it has been a pleasant experience uptill now.hope it stays the same.	12	4.0	1	0	0	2	0	No	0.9983627	No	0.99864334	General	0.997338	Positive	0.9997533
503	very bad experience with this app every rider transfer the ride after asking the area. location updated why thy ask location? and they never cancel the ride if they don't want to come or pick up.?	40	2.0	1	0	0	1	2	No	0.99536383	No	0.9982191	Driver	0.99951816	Negative	0.99933237
504	ignore the comments below the app has never failed me	10	5.0	1	0	0	2	0	No	0.9983961	No	0.9988582	General	0.9990727	Positive	0.9979188
505	left the club at two and tried to get a ride but app kept on stating there was an error and we need to come back at a later time lucky i had friends with me they took me home .	41	3.0	1	0	1	0	2	Yes	0.9999467	No	0.9996501	App	0.9959013	Negative	0.9982285
506	dumb app, detects panvel as intercity and charges more. i have stopped using uber its correctly detected in ola and charges less	23	1.0	1	0	1	4	2	Yes	0.99886274	No	0.99968123	App	0.9974591	Negative	0.999005
507	sometime few driver refuse to pic pasenger that is not professionalism. they shoud taken action.	15	5.0	1	0	0	1	2	No	0.9986299	No	0.99819666	Driver	0.99956995	Negative	0.9976866
508	good experience need to improve the pick up address.	9	4.0	1	0	1	0	2	Yes	0.9973143	No	0.8419531	App	0.9779244	Positive	0.98673624
509	it made it easier and safer than ever	8	5.0	1	0	0	2	0	No	0.99772626	No	0.9984274	General	0.9968495	Positive	0.99971837
510	5 star but would have been even better if they would show you your uber credits after a cancel	18	5.0	1	1	0	5	0	Yes	0.8992348	Yes	0.9995123	Payment	0.9939475	Negative	0.87720126
511	what a ride superb !	5	5.0	1	0	0	2	0	No	0.9988385	No	0.99913174	General	0.99781394	Positive	0.9996213
512	b.e.s.t app guys 😏🇱🇰 you should download it better than pick me,yogo or kangaroo cab service	17	5.0	1	0	0	2	0	No	0.9998665	No	0.99961555	General	0.97893035	Negative	0.987576
513	worst app. i had bad experience. no cancellation even before confirmation of booking. ₹10 penalty after every cancellation. no average profit to the drivers. no vehicles available every time. company is looting people and drivers. don't download this app and go for ola app.	47	1.0	1	0	0	5	2	No	0.9999013	No	0.9989316	Driver	0.7862197	Negative	0.9991518
514	my first try to use uber for a change & guess what, the app was not even able to book the pickup for me. everytime i tried, a message popped "oops! something went wrong". i wasted my 20 minutes trying to get it done to finally realize "oops i chose the wrong app for booking the ride. i should rather stick with ola only". really pissed. 0 stars .	73	1.0	1	0	1	0	2	Yes	0.99995005	No	0.99950695	App	0.9970726	Negative	0.998049
515	really pathetic service, all the time cab drivers cancelled the ride without informing and there is no control of uber on this issue. no resolution from uber team.	31	1.0	1	0	0	1	2	No	0.99956125	No	0.9981719	Driver	0.99908066	Negative	0.99865746
516	i left meds in the driver's car and need them urgently. no response. nobody to contact.	17	1.0	1	0	0	5	2	No	0.99556726	No	0.99470717	Service	0.99868125	Negative	0.99841034
517	antes de la pandemia solía ser una app muy versátil para pedir viajes, habían descuentos, el servicio era muy eficiente. ahora siguen siendo buena pero son escasos los conductores y dificulta las cosas. esperó que uber pueda superar estos obstáculos	42	4.0	1	0	0	5	2	No	0.99941635	No	0.999706	Service	0.9152799	Positive	0.9896373
518	please revise the fares everyday according to fuel price change in every city so that drivers will get right fare and customers will know the effect of fuel price hike by corrupt government	34	4.0	1	1	0	4	2	No	0.9972258	Yes	0.77804774	Pricing	0.9995346	Negative	0.9944735
519	it's good. but i need maximum discount offers	9	5.0	1	0	0	4	0	No	0.9999088	No	0.99578214	Pricing	0.9708935	Positive	0.86798644
520	uber cabs are always late	4	1.0	1	0	0	5	2	No	0.9992975	No	0.9993345	Service	0.9744882	Negative	0.99921834
521	you guys still haven't responded back to problem it's been 2 months since i used uber and i'm tired of walking to work. update: it won't let me request a ride every time i hit request it goes to an error message and i know i have money on my card so the app is messing up!	59	1.0	1	0	1	0	2	Yes	0.99993193	No	0.9996246	App	0.5397685	Negative	0.999468
522	each time i have needed to book a ride they were on time, professional, drove carefully and the rates were reasonable. the app itself hasn't given me any issues. it's user friendly.	35	5.0	1	0	0	2	0	No	0.98801804	No	0.99664515	General	0.9530462	Positive	0.99994695
523	worst app. when needed app doesn't work. app is crashing like low level things are used.	17	1.0	1	0	1	0	2	Yes	0.9998822	No	0.999637	App	0.9973164	Negative	0.9987087
524	drivers cancel their rides. first they call us and ask drop destination and demand extra money, if we refuse they cancel trip by the app. they waste our valuable time .	32	2.0	1	0	0	1	2	No	0.9970932	No	0.9993895	Driver	0.999215	Negative	0.99822384
525	this app has many glitches and needs to be fine tuned	10	2.0	1	0	1	0	2	Yes	0.9999162	No	0.9995407	App	0.99829084	Negative	0.9962107
526	the gps is always off, times are off address entries are whack. i'm in lisbon stop telling me i'm in zurich. if i have to retype this address one more time only to have the apt change it to what it thinks. i swaer	46	1.0	1	0	1	0	2	Yes	0.99993	No	0.9992436	App	0.99837106	Negative	0.9973333
527	no way to cancel rides when they are taking too long or refuse to come to the right pick point. need to rely on the driver to be cooperative. my advice, never set up a debit card with this app, always pay in cash so they can't rip you off unless you actually get into the taxi.	57	1.0	1	1	0	5	2	No	0.99934214	Yes	0.9890248	Driver	0.6451447	Negative	0.9948408
528	rash drivers. cancellations by drivers. untidy cabs. there are multiple trips which had issues. please try to address rash driving. nothing happens when we give comments after trips. i am not sure what actions you are taking on rash drivers. another horrendous experience we had with an uber ride. ac not working. cab was stinking with loose doors. worst experience.	64	1.0	1	0	0	1	2	No	0.99809736	No	0.9987237	Driver	0.9994815	Negative	0.99674857
529	highly disappointed with the service! uber driver asks us to cancel the booking because he wants to visit his wife!😑 between his agreeing to and not-agreeing to give the journey, we missed our train. i just wonder if i should opt for it next time or not. will try ola cab service next time and recommend others to do the same.	64	1.0	1	0	0	1	2	No	0.998741	No	0.9980573	Driver	0.99980515	Negative	0.98839104
530	drivers asking drop locations.deliberatly canceling trips.rs 30 been added for no fault of mine	16	2.0	1	0	0	1	2	No	0.99818075	No	0.9980787	Driver	0.9991731	Negative	0.9987747
531	never use this app. they will lock you out of your account not tell you why and then do nothing about it. poor customer service and they will just completely ignore you and not care. also there was an issue with credits i might have this issue but they refuse to do anything about it. at any time they will deactivate your account and not tell you why don't use. still won't tell me what terms i broke i guess simply installing the app counts as breaking their terms.	96	1.0	1	0	1	5	2	Yes	0.8415384	No	0.9999193	Service	0.56214887	Negative	0.9999151
532	really waste of time. no one is ready to pick at the location. and also not canceling the trip and when i cancelled the cancellation charges are applied. when i raise complain no one is responding.	36	1.0	1	0	0	1	2	No	0.99870265	No	0.9987184	Service	0.60554594	Negative	0.999589
533	uber is filled with scammers! i booked a ride and selected payment via paytm but driver said the payment wasn't made through paytm so i need to pay cash. later on i checked paytm and my balance was deducted from it ,after raising the issue to the uber they are saying payment made above the charge isn't their concern ,wth i am supposed to do to get my refund of double charge and for being scammed like this by uber driver and support! already responded you aren't doing anything, bunch of cheats.	105	1.0	1	0	0	1	2	No	0.9833204	No	0.99958175	Payment	0.99586076	Negative	0.9981231
534	calculate more fare than usual and never get any solution of any problem or couldn't report for driver's bad behavior	19	1.0	1	0	0	4	2	No	0.65691525	No	0.9972651	Pricing	0.9245797	Negative	0.99987173
535	the reason why i gave 3 stars is because i am having a continuous problem with uber's cost as the charge which it shows while booking the ride and the cash it shows at the end of the trip is just double yesterday i booked a ride which showed rs.120 but when i reached my destination the driver's phone showed the amount to be rs. 270 which is just more than double the amount. doing this u are actually cheating on your customers. and this has not happened to me once but a lot of times. i am just requesting u to refund my extra money.	115	2.0	1	0	0	4	2	No	0.9991346	No	0.9979965	Pricing	0.98683757	Negative	0.99874604
536	need to work the manners of your driver's in lagos, nigeria	13	2.0	1	0	0	1	2	No	0.999785	No	0.9993968	Driver	0.9983394	Negative	0.9982911
537	james at dfw was fabulous, got me to the ritz-carlton as fast as he could safely!	16	5.0	1	0	0	1	0	No	0.99907553	No	0.9982151	Driver	0.9977769	Positive	0.99867564
538	the rating and tipping system is messed up. i've rated drivers and then miss the opportunity to tip them. not fair!	21	2.0	1	1	1	0	2	Yes	0.999966	No	0.99539834	App	0.998403	Negative	0.9944904
539	not receiving invoices for all the trips. there is no option for reqesting the invoices for past trips in the app. tried the uber site 'rider.uber' for the same however didn't receive a copy in my email.	39	5.0	1	1	1	5	2	Yes	0.76990193	Yes	0.99992716	Service	0.8508254	Negative	0.9977696
540	uber auto sucks! the drivers so unprofessional. drivers start the trip the trip without the pick up and uber app charge the customer for the whole trip. i ignored it at first but this happened everytime i booked uber auto and once i missed my flight. i complained about this to uber twice but no action has been taken yet. this app sucks! kindly stop your business if you cant hire professional drivers and manage them. very disappointing.	85	1.0	1	0	0	1	2	No	0.99865675	No	0.99710804	Driver	0.99978477	Negative	0.9943159
541	good service most of the times	6	4.0	1	0	0	2	0	No	0.99905187	No	0.99911815	General	0.9898307	Positive	0.9998983
542	app is very good, but the biggest problem is login issue. i can't login my account again, the app keeps closing down continuously. and sometimes it says that your account is disabled.	32	4.0	1	0	1	0	2	Yes	0.9999697	No	0.99961734	App	0.9973048	Negative	0.9843277
543	by far, the worst taxi app ever. prices are always surging (double or triple) when you need to travel, the drivers can make you wait 21 minutes but they only can wait for 3, not equitable. it is through this app that i have to revert back to the public transportation system during surges. there is no direct communication between user and the app which is needed for these issues hence i have to complain here. not impressed dot com	90	3.0	1	1	0	4	2	No	0.99978155	No	0.99856985	Pricing	0.6981111	Negative	0.9994881
544	always fear of about hearing of drivers but not experience till hence good behaviour drivers only issue that some rough driving show during travel and talking on cell phone while drive cab or auto otherwise is good behaviour	39	3.0	1	0	0	1	2	No	0.9997863	No	0.9976228	Driver	0.99974173	Negative	0.92653847
545	can you please add an option to block drivers? i use this to get to work and too often now i've had to call in late because a driver has cancelled last minute. edit 29/10/19 taking you down another star because drivers now have the option to pass on customers but we still don't have the option to pass on drivers or block them. and yes i've requested this feature on your website. over a month ago. i'm a good rider and still get passed on because they're short trips. not good enough.	117	2.0	1	1	0	1	2	No	0.991776	Yes	0.99999213	Service	0.6753914	Negative	0.98330426
546	the drivers accept the ride and keep on calling to ask where we have to go. and then they cancel the ride if they don't want to go to that place.	35	3.0	1	0	0	1	2	No	0.9972893	No	0.9989629	Driver	0.9996344	Negative	0.99656314
547	uber is done travel easy	5	5.0	1	0	0	2	0	No	0.9981451	No	0.9985619	General	0.99890554	Positive	0.99850744
548	i like uber because they have given me % discount on my trips. i don't like it takes forever for a $5.00 refund as a credit ,from the driver cancelling my trip.	31	4.0	1	0	0	3	2	No	0.9995572	No	0.99875784	Payment	0.9285501	Positive	0.7954551
549	it won't let me add a payment method and the help it offers is completely useless. it's a struggle to even talk to a person or get into contact with customer support	34	1.0	1	0	1	3	2	Yes	0.99988437	No	0.99768925	Payment	0.99780697	Negative	0.9962864
550	some time app not supported properly	6	2.0	1	0	1	0	2	Yes	0.9999169	No	0.99915135	App	0.9979139	Negative	0.99850166
551	nic is a great guy❤️	5	5.0	1	0	0	1	0	No	0.9986021	No	0.99850607	Driver	0.98366654	Positive	0.9996996
552	when its cold outside and i have to go school the next day. right on time	16	5.0	1	0	0	5	0	No	0.99951935	No	0.9990275	General	0.9936318	Positive	0.9625076
553	unbelievable! it takes my card for my ride to work. then rejects my card when i get off work. i was stuck at work for 2hrs! someone suggested lift. they were there in 5 mins. had to pay ,79$+tip! then i tried the 1 month free and it took the 9.99 anyways a couple days later. you can take the 9.99 from my account but cant take my card when i need you the most! i tried to contact a customer service on this and can't get anywhere with that. unbelievable!	109	1.0	1	0	1	3	2	No	0.5793692	No	0.9993666	Payment	0.9978198	Negative	0.99927944
554	it's okay but i've had a lot of issues with drivers cancelling then i get charge a canclation fee of 5.00 when i'm literally sitting at the pick up site. they won't even respond to you when you make a complaint, it's happen 3 times now	45	3.0	1	0	0	1	2	No	0.99933594	No	0.99669003	Driver	0.9995999	Negative	0.99614465
555	something wrong with the app. it won't let you add stops!	12	1.0	1	0	1	0	2	Yes	0.9999654	No	0.9960163	App	0.9986777	Negative	0.9966582
556	overall i like uber. but recently a couple drivers have done all they can to get money they don't deserve. one said he returned a lost item, i didn't lose, another got to my house in about a minute, then refused to take me because i had my 6 year old with me, so i told her to cancel, she said she would in 5 minutes so she would get her $5, another accepted the ride in her house, 10 minutes later she still hadn't left, but made it appear i had taken the ride.	115	4.0	1	0	0	1	2	No	0.9988846	No	0.99934536	Driver	0.99944276	Negative	0.99382037
557	i always have issues with this drivers because the price tag always change at my destination and that is fraudulent, this has occurred many times no traffic no delay the drivers will give me different price from what i saw on the booking app this act is very bad and should be stopped i can't rate this app because the company or driver are thieves	68	1.0	1	0	0	4	2	No	0.9978586	No	0.9941273	Pricing	0.93882346	Negative	0.99865294
558	i take 6-10 ubers a month from the same location, this isn't about the app it's about uber ripping me off the more i use them! how the f*c& can uber charger peopleore if they use it more! use lyft or anything else. they're honestly stealing your money. we need old cans back at least the drivers had to pay for there license	70	1.0	1	0	0	4	2	No	0.9934869	No	0.9999509	Service	0.6928505	Negative	0.9978734
559	there are payment issues with uber. i have tried several times but the payment does not get processed by debit/credit card. every time i add the details of card, they debit charge 2 rupees but the payment does not get processed. every disappointed. please solve this issue asap.	49	1.0	1	0	1	3	2	Yes	0.99653697	No	0.9994054	Payment	0.99957985	Negative	0.9974216
560	1ride 1 location phr alag alag rate ku	8	2.0	1	0	0	4	2	No	0.9988267	No	0.9730074	Pricing	0.86412853	Negative	0.6501385
561	your app ia slow to update on vehicle tracking(nope, not an issue with my phone or gps) plus it misses out on functionality with reporting a reckless driver.	29	1.0	1	0	1	0	2	Yes	0.9999417	No	0.9990922	App	0.99795735	Negative	0.99843985
562	fare are crazy same place different day shows different fare. just a crappy fare culation system with not updated map in bangladesh.	26	2.0	1	0	0	4	2	No	0.96106106	No	0.99717546	Pricing	0.9978278	Negative	0.9996885
563	payment issues not being resolved.	5	3.0	1	0	0	3	2	Yes	0.65221786	No	0.9988951	Payment	0.99977475	Negative	0.99532545
564	can't download your app, the security pics sucks.	9	1.0	1	0	1	0	2	Yes	0.99920887	No	0.99982303	App	0.99646264	Negative	0.99939036
565	it now takes longer for drivers to accept the ride because they can see how much you pay. i tip so that's very annoying.	24	4.0	1	0	0	1	2	No	0.99907	No	0.9930929	Driver	0.9988871	Negative	0.9993679
566	very bad service i booked my journey for morning before night. i was waiting for pick me up, but none came for that. when i saw the app it was cancelled without any intimation. i booked again and was informed that the driver is in the way and coming to pickup within 15 minutes. but also same issue repeated.	63	1.0	1	0	0	1	2	No	0.9984553	No	0.99852717	Driver	0.95548785	Negative	0.99905497
567	issues i experienced over the few years are: 1. people using apple products dont get the correct pin location regardless of how set it. 2. often has many issues with payments options which is stressful when you need a ride & it refuses to work regardless of correct information. 3. on several occasions i was unable to remove an expired card even though the app clearly specified its no longer valid.	78	2.0	1	0	1	3	2	Yes	0.999948	No	0.9989637	Payment	0.98542666	Negative	0.99548787
568	there should be an option in feedback whether the cab/moto executive is following traffic signal or not and whether he/she is following traffic rules properly. otherwise application and services are good	32	3.0	1	1	0	5	2	No	0.9998047	Yes	0.99753124	Driver	0.99109733	Positive	0.6896574
569	they supported me and fixed my issue	7	5.0	1	0	0	5	0	No	0.99971277	No	0.9994294	Service	0.8831809	Positive	0.99930084
570	in my location we can easily book uber cab but when we get booking confirmation after that so many call starts coming every time new person call me for take the confirmation where will you go ? after my ans he didn't clear he will come or not.then we receive next call with same question .after so many calls due to time issue i have to cancel the booking and arrenge another option for travel.is it customer service of uber. i don't know what they want to do there job or not. please resolve this.	110	2.0	1	0	0	1	2	No	0.99106115	No	0.9714243	Service	0.9745711	Negative	0.9990565
571	nice sarvice and nice stafe	5	4.0	1	0	0	2	0	No	0.99949336	No	0.9948955	Driver	0.96625715	Positive	0.99859625
572	sabaka malik ek hai .	5	5.0	1	0	0	2	0	No	0.9996762	No	0.99961746	General	0.972639	Positive	0.9992119
573	in earlier stage uber was good, nowadays not proper service and not connected with nearest while booking, last time i booked a trip at 4 am, takes long time and driver not responded properly , so i canceled the trip after waiting for more than 45 min,because ola cabs are very nearby. and uber charged 80 rs for cancelation.still if i tried to book a cab still asking for pending amount, even we are unsatisfied and not responded properly why should i pay cancelation charges. worst.	96	1.0	1	0	0	1	2	No	0.9994253	No	0.9991304	Driver	0.6213104	Negative	0.9978884
574	good that uber gives less price than ola and many new payment feature	13	4.0	1	0	0	4	0	No	0.9736872	No	0.60473865	Pricing	0.8794517	Positive	0.99972266
575	won't let me use app. i have a new phone and address for paying with my card.	18	1.0	1	0	1	0	2	Yes	0.99996233	No	0.99932206	App	0.97918504	Negative	0.99880624
576	couldn't add stops or change destination once ride was in progress.other than that uber is 👍!	18	5.0	1	0	1	0	0	Yes	0.9999652	No	0.99581355	App	0.9987301	Negative	0.9348458
577	normally amazing. but recently there have been some spurious pricing changes	10	3.0	1	0	0	4	2	No	0.99776435	No	0.99866545	Pricing	0.99898726	Negative	0.9988802
578	this app does not log my points correctly, it's always freezing and not registering when i've been dropped off. even when i open or close the app nothing happens. i can't unfreeze the app, instead i have to "cancel" the ride, even though i've already been dropped off, just to get it off the screen. it then doesn't register my points and it's done this countless times. it's stealing. needs to be fixed.	80	1.0	1	0	1	0	2	Yes	0.99997187	No	0.9986125	App	0.99758995	Negative	0.99712497
579	their support thinks that a "wagonr" is a sedan and refuses to refund the extra money charged for a sedan booking where they allocated a wagon r car	27	2.0	1	0	0	5	2	No	0.9997714	No	0.99980396	Payment	0.55045336	Negative	0.9995685
580	the quickest way of getting a taxi	7	5.0	1	0	0	5	0	No	0.9992735	No	0.99792504	General	0.96650255	Positive	0.9997881
581	uber is very useful service. but uber discontinued their services in our area.	13	2.0	1	0	0	5	2	No	0.99933475	No	0.99983394	Service	0.9971517	Negative	0.9820341
582	there is no option to add upi id, asked for help 2 times but did not got any response.	21	2.0	1	1	1	3	2	Yes	0.9969862	Yes	0.99856585	Payment	0.9960705	Negative	0.99773574
583	there is always a problem with the updates. without updates app doesn't work.	12	2.0	1	0	1	0	2	Yes	0.999913	No	0.9996449	App	0.99672735	Negative	0.99870956
584	i use my daughter medicaid to book rides with uber and honestly it's frustrating because i can't track my driver nor will i kno when the driver will arrive and in the past i've had to call medicaid to complain about uber drivers simply because so many would cancel it's a good thing i don't have to pay out of pocket since medicaid takes care of it for me otherwise i'd be even more pissed	87	2.0	1	1	1	0	2	Yes	0.95557755	No	0.9972236	Service	0.66968703	Negative	0.99858946
585	cannot create my account just verify using otp and then goto login screen and same process repeat again and again its have same issue again and again its a worse app i think i redownload this app more than 20 time and give me same issue. i think you are not going to update . so i don't refer any one to install this untill update this app	74	1.0	1	0	1	0	2	Yes	0.9999535	No	0.9992872	App	0.997447	Negative	0.99774206
586	uber application is having bugs in the payment methods. + customer exe is saying "the issue of yours is not coming in our payment criteria	27	1.0	1	0	1	3	2	Yes	0.9995166	No	0.99950194	Payment	0.99777895	Negative	0.99806195
587	app doesn't allow me to select payment option as paytm. showing error message even when i have enough amount in my paytm account. please look into this. i am able to select paytm for pool rides but not for uber go or others	44	1.0	1	0	1	3	2	Yes	0.99978334	No	0.993705	Payment	0.99927	Negative	0.9949616
588	driver was very courteous, professional and friendly.	7	5.0	1	0	0	1	0	No	0.9928912	No	0.99691534	Driver	0.99906546	Positive	0.9982834
589	nice service by uber but most drivers refuse to go to a trip they didn't want even they don't cancel the ride so we've to wait so long that we can get another ride	36	3.0	1	0	0	1	2	No	0.99845564	No	0.99904805	Driver	0.9998503	Negative	0.74378103
590	the app is hanging and stuck on request all 😡 time specially when promotion is active i am facing hard time trying to make any request. app not working reinstalled many times, cellular device changed	36	2.0	1	0	1	0	2	Yes	0.999931	No	0.99906486	App	0.9981786	Negative	0.9982211
591	a driver charged me 100 extra and termed it as parking fees and now when i book an uber, they are asking me to pay 300 from my previous ride which show that it hasn't been paid. i paid it in full and 100rs extra was charged. now i can't book an uber because they are asking me to pay additional 300 & when i raised this issue, the uber customer care seems least bothered. they don't even care to reply wow and now i uninstalled uber and the still cut 300rs from my account. basically they robbed me.	108	1.0	1	0	0	3	2	No	0.9994103	No	0.99911624	Driver	0.8116642	Negative	0.99877256
592	after studying for my multivariable calculus exam at an apartment near my college campus until 2 am, i called an uber to go back to my dorm room. uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. this compelled me to contact the driver, who was extraordinarily rude. this uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. she then continued to drive away and lengthen the time of pickup after responding to me "we good you'll be straight" after asking if she was okay and whether she'd prefer me to calm another ride. because of the unfriendly system of the uber app, i was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn't the end of the world. but i want to report this driver for being unprofessional and uber does not give the opportunity to do that, the app does not support the customers or even try to. use lift whenever you can.	254		1	1	0	1	2	No	0.61985487	No	0.99960834	Driver	0.98736435	Negative	0.99977523
593	i've already used this app and successfully went to my location by uber.nothing is easier than this app and we don't even need to stop taxi's.thanks to uber.loved it!	31	5.0	1	0	0	2	0	No	0.9928295	No	0.99768496	General	0.99815327	Positive	0.99961686
594	very low cost and comfort	5	4.0	1	0	0	4	0	No	0.99890256	No	0.9957367	Pricing	0.9653538	Positive	0.9982249
595	could not download the app.	5	1.0	1	0	1	0	2	Yes	0.999894	No	0.9993892	App	0.9969207	Negative	0.99896955
596	asking to reinstall multiple times, similar issue in uber eats	10	1.0	1	0	1	0	2	Yes	0.99989927	No	0.99953246	App	0.9978527	Negative	0.99848807
597	waste of time and expensive. ide rather walk	8	1.0	1	0	0	4	2	No	0.99536914	No	0.99970955	Pricing	0.99516463	Negative	0.999057
598	a totally splendid traveling application with all safety measures and reminder to passengers.	13	5.0	1	0	0	2	0	No	0.99710315	No	0.9984968	General	0.99657464	Positive	0.99981517
599	david was prompt and polite.	5	5.0	1	0	0	1	0	No	0.99754435	No	0.997815	Driver	0.9990995	Positive	0.99679774
600	this aap is very cool & shi is serviec good	10	4.0	1	0	0	2	0	No	0.99979323	No	0.99832314	Driver	0.90357006	Positive	0.99826163
601	i started using the app a couple months ago, it worked the 2 times. then for some reason, last week i wanted to use the uber after the update and the payment method wanted to be "google pay". and it was very concerning and confusing. i'm 8 month pregnant and couldn't afford a taxi. so i had to walk 45 minutes at 10pm. the app should be easier to use with the payment method.	77	3.0	1	0	1	3	2	Yes	0.9974565	No	0.5824143	Payment	0.9998652	Negative	0.8515768
602	in the last 2 months i've had a couple of charges to my card that don't make sense one was a $14 ride and an extra $50 added they also charged me double on that ride, then give me a refund on the ride only not the 50 or double charge. on my last ride i got a $14 ride and another charge showed up for a $134 and i have no clue why. there's no contact number to talk with them about this issue so i have to go through my credit card and contest the charge. i'd rather ask uber but i don't know how.	128	1.0	1	0	0	3	2	No	0.99084455	No	0.98453146	Payment	0.9996973	Negative	0.9934882
603	sometimes some drivers are reject bookings, sometimes they select my booking by their choice.	14	2.0	1	0	0	1	2	No	0.99820936	No	0.9987459	Driver	0.99966383	Negative	0.9965083
604	thank you for allowing me to spend time with my family	11	5.0	1	0	0	2	0	No	0.9995801	No	0.9970312	General	0.9870297	Positive	0.99932265
605	latest update breaks the app. cannot book cabs so has become useless	13	1.0	1	0	1	0	2	Yes	0.9999249	No	0.9993536	App	0.9971089	Negative	0.9988681
606	absolutely loved our first uber drive!	6	5.0	1	0	0	2	0	No	0.99823964	No	0.9985629	General	0.9930177	Positive	0.9998267
607	payment issues, mysterious "unable to process your request" errors. haven't been able to use this app at all recently. and now the uber credit card went from having the best rewards to the worst.	33	2.0	1	0	1	3	2	Yes	0.99973005	No	0.9997658	Payment	0.99222493	Negative	0.9987961
608	y'all still haven't worked on the gps inaccuracies. it showed me the cab in the road front of my house but was behind my house. this is messed up. i cannot book uber in an emergency, always have to go for ola just because of this mess. fix it. and also, dark mode.	54	3.0	1	1	1	0	2	Yes	0.99996006	No	0.998792	App	0.9986947	Negative	0.993883
609	good but sometimes stops working	5	4.0	1	0	1	0	2	Yes	0.9999554	No	0.9997017	App	0.996418	Negative	0.9508125
610	i take uber from the bart to the house and it usually runs me $6-$11( falls withaverage upfront calculations) dollars now i get an email saying they adjusted my price to $46 for a 6 min and 1 second ride i will no longer use now im trying to get it addressed and all i'm getting is its already been adjusted but all you guys are doing is still trying to charge me for the extra money instead of fixing it or investigating it. until this is rectified no more money will i spend here on this platform.	115	1.0	1	0	0	4	2	No	0.99900836	No	0.99781644	Pricing	0.99891615	Negative	0.99717844
611	my issue payment method unenable 3rd class pathetic service	9	1.0	1	0	1	3	2	Yes	0.9980332	No	0.9990746	Payment	0.99948394	Negative	0.9979639
612	charged more than what was quoted when i made my request.	12	3.0	1	0	0	4	2	No	0.9998729	No	0.9991748	Pricing	0.9807803	Negative	0.9973008
613	issue with application. 1. saved payment method don't reflect . 2. help tab disappear after the new update. 3. corporate profile disappeared.	27	1.0	1	0	1	0	2	Yes	0.99989307	No	0.99890244	Payment	0.9955069	Negative	0.99739754
614	i was very happy to see such promt service and nice man	12	5.0	1	0	0	5	0	No	0.997375	No	0.9964934	Driver	0.99407864	Positive	0.99961686
615	price less compare to other	5	5.0	1	0	0	4	0	No	0.99891984	No	0.98974586	Pricing	0.999571	Positive	0.81190705
616	i cannot avail my uber voucher as the voucher option is not shown in d payments section of app	18	5.0	1	0	1	3	2	Yes	0.9850793	Yes	0.51566374	Payment	0.90488786	Negative	0.999728
617	will never use again. was drunk and would not let me access. really needed a ride and wanted me to play a matching game! seriously just get me home safely! that's the point of these things. tried to call the help line and it gave me an email prompt then hung up on me. kiss my ass uber, you just lost a customer.	66	1.0	1	0	1	0	2	Yes	0.8363829	No	0.9989779	Service	0.98703545	Negative	0.99962866
618	not happy at all with their payments system. even after linking my bank accounts to their app, they are not letting me proceed with other than cash. even though i don't have any previous dues or bank errors. support team says thats a temporary block on my account and i have to use cash method for multiple rides first, then only system will let me use others. this is really ridiculous and frustrating!	76	1.0	1	0	1	3	2	Yes	0.99971837	No	0.99949753	Payment	0.9975243	Negative	0.99795246
619	interesting especially the dispatch rider	5	5.0	1	0	0	2	0	No	0.99795073	No	0.9941896	Driver	0.9898887	Positive	0.9991611
620	worst company ever. zero customer support. trippling fares and not providing any way to get info as to why or if there is a problem.	26	1.0	1	0	0	4	2	No	0.99884284	No	0.9989335	Service	0.9985468	Negative	0.99803895
621	good.but worst at emergency travels.the app always loads and stops suddenly. frustrating!	13	1.0	1	0	1	0	2	Yes	0.999892	No	0.9995977	App	0.9982469	Negative	0.99588865
622	the best ride ever. thank you an i felt safe!	10	5.0	1	0	0	2	0	No	0.99829715	No	0.9981067	General	0.9955309	Positive	0.9998416
623	now a days,the fares are high.u may be having varied reasons,but not to the customer satisfaction.thank you for you support to customer.over all uber is good to customer .pl.look in to fares.	32	4.0	1	0	0	4	2	No	0.998904	No	0.99867475	Pricing	0.99962103	Negative	0.9914704
624	driver was nonstop talking over the phone on the 4th ride not today	13	5.0	1	0	0	1	2	No	0.99876535	No	0.99807703	Driver	0.9998474	Negative	0.9105453
625	customer support is rubbish, i tried to contact the driver so many times because i left my house key in his car and they didn't go back to me till now. (this happened 4 hours ago) i had to break into my house as i refused to pay a lot of money tho get a locksmith knowing that the driver had/has my keys. they can do better i'm sure of it	76	1.0	1	0	0	5	2	No	0.9993099	No	0.997442	Service	0.9991665	Negative	0.99477035
626	i have added the card details. still its not allowing me to book cab using card option. its always forcing me to use the cash option. please get this issue resolved. thanks.	32	3.0	1	0	1	3	2	Yes	0.9999502	No	0.99769515	Payment	0.99409467	Negative	0.9936273
627	my go to taxi app	5	4.0	1	0	0	2	0	No	0.93880093	No	0.9983133	General	0.9937416	Positive	0.99902403
628	because of medical issues i am not allowed to drive right now. so you can image how much of a life saver uber.is. i have had almost all good experiences when using this service. i never have to wait more than 4 minutes for a ride and the drivers are almost always polite and respectful. they speak and make sure you are comfortable and that all is well with you. i am even ok with the ones who are quiet because they do speak. uber gets two thumbs up from me.	104	5.0	1	0	0	2	0	No	0.99251455	No	0.996238	Driver	0.9393005	Positive	0.99985564
629	app works mostly well. however, i took a trip 3 months ago and completed it, but the app still claims the trip is in progress 3 months later. when i click cancel to get rid of it, so that i can take another trip, it claims that it will charge me.	53	3.0	1	0	1	0	2	Yes	0.99996793	No	0.99938416	App	0.99684286	Negative	0.9964761
630	my experience is that uber drivers do not show up for short rides. there was a "no show" for my requested 4 block long ride in downtown seattle. i waited 45 minutes only to get no help. i guess there is not enough money involved 8n a shortcride.	47	3.0	1	0	0	1	2	No	0.9979371	No	0.9988682	Driver	0.99961096	Negative	0.99780864
631	my credit card had expired and i could not update the card. i had to delete the old card and add it again with new expiry date and cvv number	33	4.0	1	0	1	3	2	Yes	0.99705315	No	0.99740773	Payment	0.9997044	Negative	0.9966648
632	when ever try to locate a pin it crashes.	9	5.0	1	0	1	0	2	Yes	0.9998996	No	0.9996995	App	0.9972155	Negative	0.99757403
633	it's a very bad app and very worst service. cab drivers are inhuman and as well as uber. i was tried contacting consumer help number but uber is not responding. worst service in entire world. atleast chech once before letting drivers to drive uber car. worlds worst navigation services and worst drivers they have. better we should with local taxi or auto which are not connected with uber. worst experience ever had seriously it should be band in india	88	1.0	1	0	0	1	2	No	0.9997459	No	0.99883896	Service	0.6172919	Negative	0.9991103
634	arogant driver didnt drop at destination. where as full fare was taken.	12	1.0	1	0	0	1	2	No	0.99843115	No	0.999166	Driver	0.9992669	Negative	0.9981906
635	when i used uber for my first trip, it worked perfectly. now i try to get a ride and it says that i have an outsoutstanding payment and i don't know how to pay for it. how do i pay for it and get it to work again!	47	2.0	1	0	0	3	2	Yes	0.79213154	No	0.9989624	Payment	0.99981123	Negative	0.9871881
636	we use this app frequently and usually never a problem. the issue i just had is we had an amazing ride this morning with shawn in houston to the airport. when i went to rate him the app went blank and i couldn't get back in in the airport. when i landed i tried to update it and write a review about how great he was and highly recommend his services. i was able to rate him a 5 star rating but was not able to write a review. there needs to be a place to do this. very frustrating since i had to go edit my original rating but i had never oven one. so no telling what was there. would love to be contacted by uber to make sure he gets a great review.	154		1	1	1	0	0	Yes	0.9998636	No	0.984048	App	0.9931217	Positive	0.72071207
637	i've never used uber eats and i just found out my card has been being charged for meals for over a month! like i said i've never used uber eats or any other type of uber service so i'm throughly beyond confused and i want this resolved! i don't have an account and shouldn't have to make one to speak directly to a representative but clearly thats something you people haven't kept in mind! i need a response today! with the time i've spent trying to talk with so	103	1.0	1	0	0	3	2	No	0.9582023	No	0.9970042	Payment	0.9998105	Negative	0.98697203
638	please educate your drivers.they are so unprofessional .today i booked a cab, as per the location of cab in the app,it was hardly 500m away but when i called driver he said he is 10 km away it will take time and asked me to cancel the ride. when i told him that in app its showing only 2min away, he said there is an issue with gps,and again asked me to cancel the ride. i said i will raise a complaint. he said do whatever,he doesn't care. also l, when i didnt cancel the ride for 30min he came to my place, started the ride by himself to apply cancelling chargers on me. such a horrible experience. and it happens everytime with uber.	146	1.0	1	0	0	1	2	No	0.9921407	No	0.9980197	Driver	0.99980587	Negative	0.99524695
639	experience has been good for most part except for the occasional dishonest drivers especially in regards to their location. overall good app for the purpose.	27	4.0	1	0	0	1	2	No	0.9943597	No	0.99677795	Driver	0.9994661	Positive	0.99747294
640	pathetic experience. 1 day it asked me to sign in. i had forgotten my password, so i started to reset it but it said it wanted to verify my account and asked me to sign in. how the hell will i verify my account if i can't log in. this was the actual problem that i wasn't able to log in and then you ask me to verify it. moreover, there isn't any customer care no. available. google says to sign in your uber account to talk to customer care.🤦🏻‍♂️ how can i contact them if i can't login.	127	1.0	1	0	1	0	2	Yes	0.9999354	No	0.9989618	App	0.9926934	Negative	0.9989548
641	we need more competition! terrible app! undercutting their drivers and overcharging their customers. boycott this app!	17	1.0	1	0	0	2	2	No	0.99984217	No	0.9999254	General	0.71057254	Negative	0.9960232
642	when it comes to rides, they're great, but when it comes to food delivery, they're terrible with communication, and help when you need it. i've had my food stolen, and was still charged for it, and to get in touch with someone, is impossible, the app just takes you around in circles. oh yeah, i was never refunded for my food they stole either.	64		1	0	0	5	2	No	0.9990885	No	0.99943095	Service	0.998858	Negative	0.9941439
643	lately that app has not been notifying me when my driver arrives a ride i took yesterday was canceled and i was charged for that and had to send right back for the driver they tried to call my app never he received it aside from the ridiculous price hikes this other glitches with this app that i do not feel like or have the time to go into however drivers know also whatever it is needs to be checked into	91	2.0	1	0	1	0	2	Yes	0.999956	No	0.996185	App	0.9783481	Negative	0.9995332
644	worst experience. every time driver will cancel the ride or not move from the location to avoid penalty. if we cancel, we get the cancellation charges. what's the point if driver keeps asking where would we like to go, route and payment method? with every booking, i have to wait for 30 mins for finally one driver to come for the pickup. uber is not doing anything despite so many feedbacks given by the customer on evey portals as we all are facing the issue.	93	1.0	1	0	0	1	2	No	0.9973181	No	0.99493176	Driver	0.9997404	Negative	0.9974941
645	very bad app do not download it driver demands extra money very bad app	14	1.0	1	0	0	1	2	No	0.9904942	No	0.9996698	Driver	0.996908	Negative	0.99976677
646	when i first signed up with uber i had a different email i can no longer get into that email so therefore i cannot access anything on the uber app which is frustrating to me so now i can't even use google if you can tell me how i can actually use the uber app i can actually give you an accurate score but as of right now i can't even use your app it says that my phone number is linked to a different account and it wants me to give him the password and everything which i don't have all i want to do is get a ride	125	1.0	1	0	1	0	2	Yes	0.9999583	No	0.9967212	App	0.9973659	Negative	0.99785906
647	i have screen shots of my issue. how do i post them?	13	1.0	1	0	0	5	2	No	0.9988531	No	0.986819	Service	0.9992798	Negative	0.9955433
648	needs improvement for customer complaits where you can write your problem	11	4.0	1	1	0	5	2	No	0.67805666	Yes	0.99908376	Service	0.978732	Negative	0.99789196
649	some times driver make it bad experience	7	3.0	1	0	0	1	2	No	0.99876213	No	0.99789256	Driver	0.9996743	Negative	0.99683386
650	i am using this app every single day, however from last few day whenever i book a car it automatically gets cancelled and then they ask me to pay 47.25 inr cancellation fee.this is just not acceptable. i want to know what's going on.if i don't receive an explanation from uber, i'll forsure stop using it	58	2.0	1	0	1	0	2	No	0.9969021	No	0.9981883	Driver	0.985444	Negative	0.9991841
651	this is the first time i've used uber and i was really in a bad situation and i needed it crunch time and it worked so i am really happy	33	5.0	1	0	0	2	0	No	0.98635674	No	0.99938583	General	0.9939301	Positive	0.9998493
652	why i can't pay panalty cash to other driver. i cannot request uber. plis fix it.	15	1.0	1	0	1	3	2	Yes	0.99857557	No	0.9465406	Payment	0.9998697	Negative	0.98168635
653	my app isnt working im trying to a ride but cant	11	5.0	1	0	1	0	2	Yes	0.99992836	No	0.999476	App	0.99677545	Negative	0.9988146
654	wonderful app, uber works so quickly and efficiently.	9	5.0	1	0	0	2	0	No	0.98869914	No	0.998211	General	0.99620074	Positive	0.9998833
655	too slow not at all loading address if i type any letter	13	1.0	1	0	1	0	2	Yes	0.9999063	No	0.9996226	App	0.9973726	Negative	0.99833435
656	i uninstalled and reinstalled the app, i cant use it anymore i cant add the destination where i want to reach. i would like to send a print screen of my problem and i cant either.	38	1.0	1	0	1	0	2	Yes	0.99994075	No	0.99919015	App	0.9981881	Negative	0.997283
657	awesome but should give more discounts like earlier	8	5.0	1	1	0	4	2	No	0.99942136	No	0.88787025	Pricing	0.36720622	Positive	0.9999256
658	serious issue, cannot see prices before request.	8	3.0	1	0	1	0	2	Yes	0.99861586	No	0.99502915	App	0.83737415	Negative	0.99969447
659	this app is incredible. this service is tremendous helpful.	9	5.0	1	0	0	2	0	No	0.99917114	No	0.9974445	General	0.8558414	Positive	0.99987185
660	to whom it may concern saturday evening march 23 i was leaving 56 leonard st. at 7:50 i called for an uber they said to look for a white toyota camry i stood outside and waited the white toyota camry drove right bye a few seconds later i was notified of a five dollar cancellation i did not cancel that car it drove by and did not stop myself and the doorman at 56 leonard just kind a looked i called for a second car at 8:01 after waiting all that time i was notified that they were sending a black nissan ultima that would meet me at the north east corner i walked to the north east corner as i approached i so want to vehicles with flashing lights one was a honda accord the other the black ultima after waiting for the traffic light to change, i made my way to the black altimo as i approached the black altimo left i did try to whistle however i will assume he did not hear and drove off seconds later i received a nother five dollar cancellation fee at that point a cab pulled up i took the cab i was then summoned by uber that a third car would be coming and at that point i told them i do not need it as i jumped in a cab my card was charged $5.03 times that night and i would like that refunded as none of the above or any fault of mine please let me know what you can do with this matter. sincere thanks gail	321	1.0	1	0	0	1	2	No	0.99955493	No	0.9994879	Driver	0.9941413	Negative	0.99934465
661	having safety features is the best, but lots of waiting time	11	4.0	1	0	0	5	2	No	0.9955373	No	0.99679047	Service	0.9996037	Negative	0.9727774
662	customer care service is very bad, their is no contact options at all. just by help option you can choose your problem. and where many options is not at all.	32	4.0	1	0	0	5	2	No	0.9958171	No	0.6367853	Service	0.99972576	Negative	0.99845576
663	on time, and nice guy!	5	5.0	1	0	0	1	0	No	0.9977647	No	0.9964579	Driver	0.9984861	Positive	0.99925476
664	slowly but surely the app just keeps getting worse and worse. now you're charged up front, then they charge you more afterwards (no more price range estimations) which means my credit card gets charged two times when i take an uber. you're also now charged unreasonable wait time fees. can't wait until the other company is in my city, then it's bye bye uber.	67	3.0	1	0	0	3	2	No	0.8483206	No	0.9995283	Payment	0.9982993	Negative	0.9991036
665	nice app. in bangalore with very less cost we are using car	12	5.0	1	0	0	4	0	No	0.9987914	No	0.99562573	Pricing	0.86832756	Positive	0.99954444
666	it is good application. top notch service. whenever i go out, i prefer uber but now these days it's showing more fare then other applications for example: ola. guys you need to work on that.	38	4.0	1	0	0	4	0	No	0.99247533	No	0.99780995	Pricing	0.99970776	Negative	0.9863927
667	frist to the world that is the new way of our world.	13	3.0	1	0	0	2	0	No	0.99992347	No	0.9939527	General	0.9465929	Positive	0.9732816
668	out of all the apps to ask for rides this one is the worst. it charges you before you even starts a ffing trip. what if i need that money to go home in a situation where im in danger? i dont have it bc you took it from me. terrible policy. (sorry for bad english)	59	1.0	1	0	0	3	2	No	0.9772234	No	0.9985297	Service	0.9865329	Negative	0.9998171
669	when you're quoting a client with 49 rupees, how does your system shows extra amount after reaching to destination? need your help!	20	2.0	1	0	0	4	2	No	0.9990915	No	0.9911765	Pricing	0.9974131	Negative	0.99836916
670	علشان تشغلو ناس محترمه عندكم انا مسحت الابلكيشن بلاش قرف	9	1.0	1	0	0	5	2	No	0.9999237	No	0.9989151	Service	0.92445874	Negative	0.9987924
671	love it gives me rides anywhere i want to go	10	5.0	1	0	0	2	0	No	0.99694365	No	0.99860746	General	0.9985557	Positive	0.99953544
672	app is very slow. takes longer time for booking.	9	3.0	1	0	1	0	2	Yes	0.9998692	No	0.99930894	App	0.9979109	Negative	0.9988632
673	please fix the password reset option. i forgot my password and i've been trying to reset the password several times since morning, i'm even getting the otp to the registered number but it says the account can't be verified.	40	2.0	1	0	1	0	2	Yes	0.99997675	No	0.99702865	App	0.9980774	Negative	0.99515826
674	i'm not writing all the things wrong with uber because it wouldn't change anything, have been ubering for three years and with all the drivers they hire and the ridiculous prices and problems im almost to the point of using lift and i spend $20+ everyday.	49	1.0	1	0	0	2	2	No	0.99765503	No	0.99981815	Pricing	0.99754506	Negative	0.9988061
675	2/21 update : more updates have since been rolled out but the map issue has not been addressed. the service is great, but the map for the drivers seems to get worse and worse. i'm constantly having to guide the drivers because the map shows them a route that is longer and more traffic laden.	60	2.0	1	0	1	0	2	Yes	0.9998692	No	0.99925023	App	0.99637777	Negative	0.80068725
676	hard to change a trip. great drivers.	8	4.0	1	0	0	5	2	No	0.9943145	No	0.9964359	Driver	0.92677605	Positive	0.9998622
677	the drivers will never return the change if you're choosing cash as your payment method everytime you choose paytm as your payment option you'll have to add ₹350 in your wallet doesn't matter if you're travelling for ₹40 or ₹240. is that fair? the drivers will go to some other place instead of coming to you and won't even pick your call and some drivers will even block your number so that you won't be able to call and the worst part is when you cancel you only will have to bear with extra charg	115	2.0	1	0	0	1	2	No	0.99885595	No	0.99773574	Driver	0.7850274	Negative	0.9993611
678	worst experience some time its getting long time to confirm booking other wise fare is good	15	2.0	1	0	0	5	2	No	0.96646225	No	0.9958354	Service	0.9990777	Negative	0.99444747
679	there is no way to contact customer service. no number. no email. the help tab options don't apply to what i need help with! one of my friends left her phone and the next passenger took it home. why can't i contact anyone?! and the email it shows on the play store app, ya that email doesn't work anymore.	66	1.0	1	1	0	5	2	Yes	0.727618	No	0.97792804	Service	0.9965469	Negative	0.9995714
680	uber is taking my money every month for no reason and idk why. i give this 1 star. i'm unpleasant.	20	1.0	1	0	1	3	2	No	0.9981499	No	0.99986756	Payment	0.9940143	Negative	0.9982102
681	mostly drives are driving well	5	4.0	1	0	0	1	0	No	0.99850106	No	0.998425	Driver	0.99938786	Positive	0.9936452
682	i requested an uber and the driver decided to cancel the ride. i paid using a card but i haven't got my refund back.	25	1.0	1	0	0	3	2	No	0.9952619	No	0.99937326	Driver	0.65147424	Negative	0.99868685
683	good app most of the time. the message driver functionality sometimes does not work until app restart. also the maps could use an update. some areas are outdated	30	4.0	1	0	1	0	2	Yes	0.9999474	No	0.99972194	App	0.99674845	Negative	0.9225541
684	it's good, sometimes taxi drivers cancel local trip and they prefer delhi ncr trip especially during peak hours then its upsetting for pax. this needs to be fixed. rest otherwise we like uber services.	36	5.0	1	0	0	1	2	No	0.9989724	No	0.9984144	Driver	0.9998568	Negative	0.8774299
685	i was given the worst service i've ever recieved. the driver showed up but kept the doors of the car locked then sped away. the driver did not cancel the ride and would not respond to texts or phone calls. i was then charged for the ride i did not take. while i was eventually issued a refund, it was only after i spent a half hour in the rain and inconvenienced a friend by getting a ride at 1:30 in the morning that i got home.	91	1.0	1	0	0	1	2	No	0.9981066	No	0.9989767	Driver	0.9994937	Negative	0.9971934
686	i've been using uber for a couple of years now and have never had an issue with the app untill recently. it took me a couple of tries just to schedule a ride and anytime i did it keeps telling me i already schelued one. so i look in the upcoming trips tab and i see nothing. so i go ahead and do the same thing to schedule a trip. still the same thing, so i just decided to use a different service in order to get a trip to work. and later on when i go to check the upcoming trips tab on uber it suddenly had a trip scheduled. when it wasn't shown earlier. i tried canceling it but it keeps giving me the " something went wrong" measage.	145		1	0	1	0	2	Yes	0.9999801	No	0.9980362	App	0.9964367	Negative	0.9942145
687	pathetic app.not able reset my password. whenever i am punching my otp its showing me that "we couldn't verify your account" .if you guys can delete my account please do it i don't wanna use it	33	2.0	1	0	1	0	2	Yes	0.9999558	No	0.99926835	App	0.996804	Negative	0.9978915
688	when i try to book it's asking for type of payment which is unnecessary. already the app is slow. without completing the payment option it's not allowing you to complete the booking. even if we select payment method it's keep on loading for all payments options. then i opened ola works like charm.	57	1.0	1	0	1	3	2	Yes	0.99988234	No	0.99850523	Payment	0.9970534	Negative	0.99720734
689	added a gift card, now my account doesn't work. what kind of scam are you guys running? you guys suck.	20	1.0	1	0	1	3	2	Yes	0.9997483	No	0.99939156	Payment	0.9969015	Negative	0.99724114
690	its good. cab came in time. driver good. but initially it showed rs. 208, than while booking it said rs. 226. after booking it showed rs 286 and while reached destination rs. 347 came on screen of me and of driver. what is this? why cant you show your final fare at first time. ?	58	3.0	1	0	0	4	2	No	0.98530895	No	0.9430111	Pricing	0.999778	Negative	0.9831519
691	uber should have the option to ask for a driver to have a booster seat. cannot ride with my 40lb son who still needs a booster. i was told by a driver its the parents responsibilty to provide that. im not going to be walking around with a booster seat just so i can save some money!	58	3.0	1	1	0	5	2	No	0.99974006	Yes	0.9999584	Service	0.939911	Negative	0.972995
692	i had issues like driver's giving away my contact details and customer support team doing nothing about that and even missed placed an item on a ride that was found by the driver but never returned since then i stoped usuing the service before something terrible hapens because of poor customer support team	53	2.0	1	0	0	5	2	No	0.999526	No	0.9973827	Driver	0.94851416	Negative	0.99905497
693	very good so far 😃😊😃	5	4.0	1	0	0	2	0	No	0.99910104	No	0.9992743	General	0.9979723	Positive	0.99946254
694	the uber customer support is not at all good. i have an issue with my trip payment so that's why i can't request a ride.neither it's allowimg me to book a cab nor allowimg me to make a payment for my previous trip. i tried to contact the support team but they are not taking any action. i guess they have same automated to reply to each and every query, every time i use to send an email, they use to send a same relpy. i havn't expected this much poor service from uber customer care.	104	3.0	1	0	0	5	2	Yes	0.97715116	No	0.998089	Service	0.91919976	Negative	0.9996947
695	fix your network. sometimes it will say can't connect to uber network, this really irritates me. fix it! ; also the pin point location a sucks, why can't yall just pick us up with our direct location. this is probably the worst taxi service ever.	45	1.0	1	0	1	0	2	Yes	0.9999213	No	0.99903286	App	0.99847	Negative	0.99738735
696	app crashed when trying to get a ride, launched it again and didn't load so switched to different ride app. 15 min later uber shows a ride arrived at my address where i had already left and charged a cancellation fee. bad app design.	46	1.0	1	0	1	0	2	Yes	0.9998915	No	0.9995316	App	0.9972095	Negative	0.9988814
697	charging extra fares even if the driver cancels the ride	10	2.0	1	0	0	3	2	No	0.99981123	No	0.9939765	Pricing	0.97971493	Negative	0.99928313
698	using more than a year: 1. no option for passengers to communicate to any uber authority for issues. uber support doesn't reply to mails also. 2. once there is no ride available connects to far away rides and shows demand is high and raises fare. 3. frequently drivers don't come for pickup and doesn't cancel trip at their end for which passengers have to incur losses. 4. no means to identify drivers in the app who doesn't pickup and doesn't cancel trips at their ends.	91	1.0	1	0	0	5	2	No	0.9913112	Yes	0.9964349	Service	0.9824829	Negative	0.99887305
699	downloaded as travelling in us couldn't schedule a trip.ridiculous & help function is utterly useless	16	1.0	1	0	1	0	2	Yes	0.999943	No	0.99897504	App	0.9977876	Negative	0.99830604
700	gps does not work, in spite of my permissions, and having high accuracy on my location services (which i always have on). driver gets sent to the wrong location, and since i was trusting uber to just work properly, i got hit with a 5 dollar charge for cancelling the ride. great job uber. uber is telling me that a driver needs to accept, yadda yada, but as of today, i hit the gps icon on my app and it places me near equatorial guinea, instead of on the us. uber support is always far from helpful.	114	1.0	1	0	1	0	2	Yes	0.9998971	No	0.9998548	App	0.99684525	Negative	0.993086
701	i want to be uber customer	6	5.0	1	0	0	2	0	No	0.9999347	No	0.99894255	General	0.9225314	Positive	0.86238575
702	you should have a call centre.	6	4.0	1	1	0	5	2	No	0.9998411	Yes	0.9956424	Service	0.99916697	Negative	0.86989355
703	couldn't find driver and he cancelled so had to pay $48 and also $68. will try someone else next time	19	3.0	1	0	0	3	2	No	0.9945656	No	0.99915683	Driver	0.56829697	Negative	0.9995049
704	uber better than other services, but not all. uber should consider to join their community with good driver . some driver really bad.	26	3.0	1	0	0	1	0	No	0.99976593	No	0.99959034	Driver	0.7117131	Positive	0.9979527
705	app is good but most of the times drivers cancel ride after asking the destination.	16	5.0	1	0	0	1	2	No	0.99389184	No	0.9985605	Driver	0.99966776	Negative	0.99180484
706	you should stop offering auto in bangalore	7	1.0	1	0	0	5	2	No	0.99987125	No	0.93545985	Service	0.9988913	Negative	0.99057555
707	please enable one option to chat with customer care executive	11	1.0	1	1	0	5	2	No	0.99925774	Yes	0.9999801	Service	0.95783055	Negative	0.9881442
708	a grear app but im facing an issue that i tried to book a long trip ride and i am not able to get my 50% off on that ridw hoqever i do have my promo for next 9 rides how do i report this as there is no option in help	54	4.0	1	0	1	5	2	Yes	0.6941678	Yes	0.5539223	Payment	0.9978142	Negative	0.9976928
709	more often drivers call and cancel the rides which is not a good service at the end of the day	18	3.0	1	0	0	1	2	No	0.99882954	No	0.9990614	Driver	0.9995122	Negative	0.9970451
710	just need to stop upping the pay	7	5.0	1	0	0	4	2	No	0.7798944	No	0.98954725	Payment	0.99409443	Negative	0.99907374
711	i've seen numerous transactions take place in my bank account which don't make sense. when i contacted you guys via 'help', i was told to forward all of the details (details, amount, card associated etc). i've done the work. i was told that the issue is being looked into. after a week i tried following up and couldn't - had to create a new issue. there is no one to talk to about the 10+ transactions. update: my issue has disappeared without a resolve and my money still hasn't been returned.	105	1.0	1	0	0	3	2	No	0.90022296	No	0.99961555	Payment	0.9990004	Negative	0.9970816
712	drivers are friendly. they arrive in a timely manner and privces/options are reasonable	14	5.0	1	0	0	1	0	No	0.99601656	No	0.9967481	Driver	0.9982462	Positive	0.99946934
713	the prices are too inconsistent i take a uber from work to home and the first time it was around $5 they went uptown to $7 on fathers day its $9 for the same distance i have taken it. they need to fix this	45	3.0	1	0	0	4	2	No	0.99547946	No	0.99712425	Pricing	0.9994362	Negative	0.9982346
714	nice app really really useful	5	5.0	1	0	0	2	0	No	0.9839972	No	0.99790776	General	0.9942567	Positive	0.999887
715	uber is absolute garbage. it is impossible to contact them if you don't have the app and have an account created. i've never used uber nor will i ever use uber. someone has tried to use my email address to create a driver account. i've tried to contact you but get no answers. i want this dealt with. edit: i don't want to download your stupid app i don't want anything to do with uber.	82	1.0	1	0	0	5	2	No	0.9185217	No	0.97802174	Service	0.99814236	Negative	0.999116
716	it was a hassle that a driver accept my request then he called me asking for the destination which is against tos then he cancelled the trip! when i got back to customer services i got nothing either aplogize or any compensation. i didn't have enough respect so i have to stop using uber.	57	3.0	1	0	0	1	2	No	0.9997229	No	0.99880767	Driver	0.9980388	Negative	0.998312
717	ekdum bakvaas aap hai. main vashi plaza to cottongreen ke liya cab book kiya but usame starting mai muze 533 dikhaya tha den destination par pohchne ke baad 570 rupees bola ye reason deke ki toll ka amnt add kiya. but isake pehele bhi maine uber se travell kiya hai but dis tym had very bad impression. realy dont use uber usase better to ola hai. now uninstalling dis bad app for forever 😏😏 1 star only bcoz driver ki koi galati nahi isame.	117	1.0	1	0	0	4	2	No	0.9985879	No	0.99028325	Pricing	0.99968886	Negative	0.99626946
718	it is easy and convenient.	5	5.0	1	0	0	2	0	No	0.993113	No	0.9972869	General	0.9960263	Positive	0.9997497
719	uber says they have the most responsible drivers. today i have seen this when theysay they will come and cancel the booking. and many of them just ask for the location before coming. and then cancel. and this issue has happened many times. if this is the kind service of uber so they should be ashamed of themselves and improve it rather than spending on advertisements.	70	1.0	1	0	0	1	2	No	0.99977916	No	0.9990753	Driver	0.9996588	Negative	0.8835104
720	today i have faced a very bad experience of uber ride. i confirmed a ride three times consecutive and didn't find my find and kept waiting for 45 minutes approximately. really a very bad experience. please improve communication with the driver and i experienced very poor update about drivers location and his arrival at meeting point. there must be contact number to redress the prevailing issue with the customer at the support. i waited for 45 minutes and eventually cancelled the ride.	84	2.0	1	0	0	1	2	No	0.99380106	Yes	0.68818176	Service	0.99208355	Negative	0.99916434
721	i've had a very positive experience with uber. so far all but two of my drivers have been nice, safe, and punctual. the two that weren't nice, i wouldn't hold uber responsible for it. they weren't scary, just a little rude, and no background check is going to catch whether or not a person will like me.	62	5.0	1	0	0	2	0	No	0.9973769	No	0.9946089	Driver	0.9996462	Positive	0.9925247
722	no one accepts ride but cab is available! proper invoice is not provided	12	1.0	1	0	0	5	2	No	0.9983418	No	0.9992429	Driver	0.99874663	Negative	0.9991658
723	a driver cancels a trip & i am charged for it? this is stupid and exploitative	15	1.0	1	0	0	1	2	No	0.99877864	No	0.99886936	Driver	0.9986871	Negative	0.9988218
724	its the best and so far so good although some issues come up but i'm glad they get solved	20	4.0	1	0	0	2	0	No	0.99478924	No	0.999148	General	0.99582195	Positive	0.999826
725	tried to use my account for first time in a while. same account, same phone number, wouldnt recognise my phone number or let me update it. useless.	29	1.0	1	0	1	0	2	Yes	0.9999217	No	0.99929106	App	0.9976343	Negative	0.99865
726	i have lost my item but uber is taking time to resolve my issue	14	2.0	1	0	0	5	2	No	0.99942845	No	0.99940705	Service	0.9987764	Negative	0.93218976
727	it's a great app and good way for transportation	9	5.0	1	0	0	2	0	No	0.9954987	No	0.9980242	General	0.9979249	Positive	0.9997795
728	i scheduled a ride to the airport at 4:45am, and at 5:05 the app finally told me my driver would be there in 25 minutes. in order to not miss my flight, i had to wake up my sick wife and get her to drive me. now i can't even contact uber about this issue because they provide no way to do so. i will not be using uber again. 0/5 stars, do not recommend. maybe lyft will be better?	93	1.0	1	1	0	5	2	Yes	0.9998097	No	0.99938095	App	0.98616207	Negative	0.999206
729	some drivers ask for destination that needs to be stopped. else good app. discount and promotions should be more.	18	4.0	1	0	0	1	2	No	0.9992774	No	0.9954574	Driver	0.99985063	Negative	0.9697696
730	no other options for payment,its better if you have a choice of much more friendly like alipay,for now taxi is more reliable so uninstalling it again	28	1.0	1	1	1	3	2	No	0.88244224	Yes	0.9860293	Payment	0.9994011	Positive	0.6797962
731	i have booked cab from thane station to malvani malad cab was booked but at the end driver cancelled the ride from there side he said(mujhe mira road tak hi jana hai tu mai ride cancel kar raha hu) but the cancellation charges applied on me that is 25.74rs the driver name is rinku ravi raj.if your driver cancelled the ride then why should i pay for it that's pathetic.	79	1.0	1	0	0	1	2	No	0.9986407	No	0.9990946	Driver	0.9990049	Negative	0.99856466
732	very comfortable company. and very good service	7	5.0	1	0	0	5	0	No	0.9992449	No	0.9986779	General	0.72926885	Positive	0.9998958
733	always making it better. love this app. helps out when you really need a ride to any destination.	19	5.0	1	0	0	2	0	No	0.9934708	No	0.99740404	General	0.9976306	Positive	0.9997826
734	many times the drivers cancel the ride after asking drop location.some drivers do not move towards your location and do not pickup any calls forcing you to cancel the ride.the service has become totally unreliable and the only saving grace for uber is that the competition is worse.	49	2.0	1	0	0	1	2	No	0.9977748	No	0.99874735	Driver	0.99968696	Negative	0.9971597
735	hey why is it.uber not available for yishun? i tot want to try. no help faq even sucks	19	2.0	1	0	0	5	2	No	0.99706	No	0.99295264	Service	0.99893886	Negative	0.9889425
736	clean car, friendly driver, quick-just whar we wanted.	8	5.0	1	0	0	1	0	No	0.9987232	No	0.99618655	Driver	0.994922	Positive	0.99957687
737	app literally won't let you use it for an update? nonwarning no notice 30.min. waiting for the download in 40 degree weather. had to disintall and reinstall 2 times and i still can't get the app to work	39	1.0	1	0	1	0	2	Yes	0.9999105	No	0.9994906	App	0.9975352	Negative	0.99864095
738	it's not showing proper fare amount before you confirm the booking in the cab for example i take the cab from dadar to chembur & the fare amount was 180 it's showing in the app & later you end the trip & now showing the amount in uber driver app your fare was 230 they 50 rupees extra & that 50 rupees extra it's your outstanding amount is included ofter you completed the trip . but he's not mantion the some outstanding amount before i take the cab & in that trip fare amount .	108	1.0	1	0	0	4	2	Yes	0.96649617	No	0.9984297	Pricing	0.90427923	Negative	0.99991715
739	older version app is far better than new one. i'm not able to track cab. international worst app. i feel like un install and use ola or local autos.	33	1.0	1	0	1	0	2	Yes	0.99987996	No	0.9992988	App	0.99828976	Negative	0.9986203
740	worst app there is no support system to provide better support i'm unable to sign in and even sing up also have problems. if we email they don't even support correctly.	34	1.0	1	0	1	0	2	Yes	0.9890168	No	0.996662	Service	0.8076114	Negative	0.999622
741	excellent driver and very welcoming to this new uber customer	10	5.0	1	0	0	1	0	No	0.99780494	No	0.9962554	Driver	0.99909866	Positive	0.99881697
742	i've been late to work many times because of the inaccurate wait time estimations. just yesterday the app estimated 4 minutes when it took half an hour for a driver to arrive for my pickup. absolutely no way to contact customer service unless you have a complaint about a driver or ride experience. when you have a complaint that falls outside of the ones selectable in the app, there's no hope of reaching a representative. i was charged a thirty dollar overdraft fee from my bank because a $6.92 ride became a $14 cancellation fee. however, i never cancelled my ride. they gave me a ride credit for the $14, but as there is no way to contact customer service, i'm stuck with the $30 overdraft. from now on, i'll be riding my bicycle until i find a motor vehicle of my own. i'd advise skeptics and regular uber riders alike to do the same.	175		1	0	0	5	2	No	0.95883226	No	0.98786354	Payment	0.8295272	Negative	0.9993092
743	the driver dropped me at an unknown location and told me that his phone was hanging and he had cancelled my trip. i had to again book a taxi and had double charges: one for the previous uber and one for the taxi. i really dislike uber and want uber to remove such drivers from kolkata.	61	1.0	1	0	0	1	2	No	0.99962986	No	0.98135114	Driver	0.9996146	Negative	0.99695826
744	it won't let me schedule a pickup. it wants me to change my location or something? but if my location is the problem, why can i get an on demand ride? please fix	33	2.0	1	0	1	0	2	Yes	0.99997103	No	0.99761236	App	0.9983462	Negative	0.9951297
745	unable missing time 50 ruppes balance cutted why?	9	4.0	1	0	0	3	2	Yes	0.9846246	No	0.99916077	Payment	0.99959964	Negative	0.9974286
746	great app except for the feedback system. they only give you select issues to report back on with no extra "other" section to explain different problems. it's like they don't want to acknowledge that customers might face other issues than the ones they've mentioned. would appreciate either adding more feedback options or at least a section where if your problem is not stated above, write it out so we can contact you. it's very frustrating having a problem with the app and not being able express	88	4.0	1	1	0	5	2	No	0.990078	Yes	0.99984515	Service	0.9951904	Positive	0.77234155
747	good app but in some place we can't get some cabs it tough and good but helpful. i gave it 4 star because of these reasons . please update it if you can. soory it has no reason then thank you	43	4.0	1	0	0	5	2	No	0.9995216	No	0.9993807	Service	0.99714535	Positive	0.8918544
748	pathetic it downloaded bt not opening in my phone,,bad experience	10	1.0	1	0	1	0	2	Yes	0.99988544	No	0.9996213	App	0.9968081	Negative	0.9987436
749	not available in singapore anymore	5	2.0	1	0	0	5	2	No	0.9993538	No	0.9919742	Service	0.9987035	Negative	0.9836548
750	im new to using uber but so far i've enjoyed every experience	13	5.0	1	0	0	2	0	No	0.99688786	No	0.99915993	General	0.99869424	Positive	0.9988257